Game crashes every time I try to enter a map | Trackmania | Page 1

woven portal Jul 2, 2023, 1:01 AM

#

The map loads, but seconds later, it crashes. I can get past the medals menu if I click A fast enough, but after that the game freezes. I have no idea what is going on. Happens on both Steam and Ubisoft versions

wheat garnet Jul 2, 2023, 8:29 AM

#

woven portal The map loads, but seconds later, it crashes. I can get past the medals menu if ...

?hwinfo often this coincides with having a system thats under the system requirements. Can you post your specs with this tool?

radiant berryBOT Jul 2, 2023, 8:29 AM

#

If you're unsure on what your system specs are, download HWiNFO using the link below and open HWiNFO64.exe.

Additionally, if you were asked to share your specifications - take a screenshot: Click on the System Summary window, press ALT+Print Screen and paste the image into the chat.

HWiNFO Download: https://www.hwinfo.com/files/hwi_736.zip

wheat garnet Jul 2, 2023, 8:29 AM

#

?sysreqs also this to check

radiant berryBOT Jul 2, 2023, 8:29 AM

#

You can find the system requirements for Trackmania (2020) here.

woven portal Jul 2, 2023, 11:46 AM

#

wheat garnet ?hwinfo often this coincides with having a system thats under the system require...

I'm not at home but I have a Ryzen 3600 with a 6800XT, 32GB of RAM and 2TB of storage lol

wheat garnet Jul 2, 2023, 12:13 PM

#

?verify try this then

radiant berryBOT Jul 2, 2023, 12:13 PM

#

How to verify game files

If you're experiencing blackscreens or other abnormal game behavior on PC, first thing you should try to do is verify your game files.

Open Ubisoft Connect, go to your game library and double click on the TrackMania tab.
Click on Properties, scroll down and click on "Verify files".
Wait for the process to complete. If there are any files that have problems, UPlay will automatically redownload them.
Relaunch the game and see if that fixed it.

woven portal Jul 2, 2023, 12:36 PM

#

wheat garnet ?verify try this then

Done that

#

Also reinstalled the game 3 times

#

And even reinstalled my GPU drivers

wheat garnet Jul 2, 2023, 12:42 PM

#

if you use openplanet try disabling it and see if it helps, maybe one of your plugins is the culprit

#

otherwise i dunno

woven portal Jul 2, 2023, 12:55 PM

#

I've tried doing that

#

But I'll do it again I guess

woven portal Jul 3, 2023, 1:26 AM

#

https://youtu.be/vxox4g-TCEY

YouTube

Pedro Tavares

Trackmania 2023 07 03 02 23

▶ Play video

#

Even without plugins it's fucked

lapis mirage Jul 3, 2023, 10:20 PM

#

The load screen itself shows you have plugins running.

woven portal Jul 3, 2023, 10:22 PM

#

lapis mirage The load screen itself shows you have plugins running.

Tried without it man

#

That's not it

#

I have a fresh install now, and it's still doing it

lapis mirage Jul 3, 2023, 10:23 PM

#

So no OpenPlanet installed now?

woven portal Jul 3, 2023, 10:24 PM

#

No OpenPlanet

#

Clean game install

#

Lastest Windows update

#

Fresh GPU drivers

lapis mirage Jul 3, 2023, 10:24 PM

#

Does it happen only on the seasonal maps, or also on player-made maps through Arcade?

#

And tested solo and online?

woven portal Jul 3, 2023, 10:24 PM

#

Any maps

lapis mirage Jul 3, 2023, 10:24 PM

#

What about the track editor?

woven portal Jul 3, 2023, 10:25 PM

#

Training, through Track Editor Validation tool, Campaign

lapis mirage Jul 3, 2023, 10:25 PM

#

So it only crashes when you go to validate in track editor?

woven portal Jul 3, 2023, 10:25 PM

#

No, it crashes on all of those situations

#

Track Editor itself is fine, it's when I try to drive it

lapis mirage Jul 3, 2023, 10:25 PM

#

Yeah, I see

#

Makes it sound like it might be related to your car possibly

#

Tried changing car skins?

woven portal Jul 3, 2023, 10:26 PM

#

No car skins, since I'm on starter access

#

I've lowered my settings to the bare minimum, and it's still doing it too

lapis mirage Jul 3, 2023, 10:26 PM

#

Well you could have prestige skins, if you've played successfully before

#

Does it crash when you go into the garage?

woven portal Jul 3, 2023, 10:27 PM

#

Yeah, but they're not equipped I'm pretty sure. I could check

woven portal Jul 3, 2023, 10:27 PM

#

lapis mirage Does it crash when you go into the garage?

Will check right now

#

@lapis mirage Can enter the garage

#

I have skins from Winter, but none are applied

lapis mirage Jul 3, 2023, 10:29 PM

#

You could try applying one and see how it works

woven portal Jul 3, 2023, 10:31 PM

#

Ok will do

woven portal Jul 3, 2023, 10:32 PM

#

lapis mirage You could try applying one and see how it works

Took a little bit longer to freeze the game, but it still happened

lapis mirage Jul 3, 2023, 10:33 PM

#

oh ok, unfortunate

#

I'm not sure then. Maybe someone else has an idea.

woven portal Jul 3, 2023, 10:34 PM

#

It's been a few days

#

I've tried multiple things

#

No one has a clue

#

It's so depressing

lapis mirage Jul 3, 2023, 10:35 PM

#

Ultimately, you could report it on Ubisoft Discord.

#

?bugreport

radiant berryBOT Jul 3, 2023, 10:35 PM

#

Reporting issues and giving feedback

The official Ubisoft Discord server is the best place to pass on your feedback and reports to the developers in a structured way.
Once you've joined, make sure you grab the Trackmania role (using the Channels & Roles button at the top of the channel list) to get access to the Trackmania-related channels.

If your issue has not been reported yet, please help everyone out and take 10 minutes of your time to open up a bug report thread containing as much information as possible on how to reproduce the problem.
Don't forget to mention what platform you're on, and include the build version that you're playing on - you can find it in the bottom left of the main menu.
If you're on PC, sharing your specs (CPU, RAM, GPU) can be useful for the devs as well.

Please do not tag Ubisoft Nadeo employees with bug reports unless specifically asked to do so.

lapis mirage Jul 3, 2023, 10:35 PM

#

That's where reports to the devs should be made.

woven portal Jul 3, 2023, 10:35 PM

#

I've opened a ticket on the Ubisoft website

lapis mirage Jul 3, 2023, 10:35 PM

#

oh ok, that works too

woven portal Jul 3, 2023, 10:35 PM

#

I could do it on Discord too though

#

Just to reinforce it

lapis mirage Jul 3, 2023, 10:35 PM

#

Either way, Support relays the report to the devs.

#

So a ticket should be fine.

woven portal Jul 3, 2023, 10:36 PM

#

Ok

lapis mirage Jul 3, 2023, 10:37 PM

#

It's been a few days
Are you saying this only started with the July 1st update?

woven portal Jul 3, 2023, 10:38 PM

#

Yeah

#

I played Winter just fine

#

I didn't play Spring

#

But the game also updated to Summer immediately

lapis mirage Jul 3, 2023, 10:38 PM

#

There was an issue with integrated AMD graphics that was fixed with the new update. But that shouldn't have effected your setup, since you have a dedicated card.

woven portal Jul 3, 2023, 10:39 PM

#

Yeah

lapis mirage Jul 3, 2023, 10:39 PM

#

I guess you've tried different texture quality settings?

woven portal Jul 3, 2023, 10:39 PM

#

From what I've heard it also only affected textures look

lapis mirage Jul 3, 2023, 10:39 PM

#

yeah

woven portal Jul 3, 2023, 10:39 PM

#

I've tried max and lowest

#

I can try just low

#

Instead of very low

lapis mirage Jul 3, 2023, 10:39 PM

#

Probably wouldn't make a difference.

woven portal Jul 3, 2023, 10:40 PM

#

Yeah

lapis mirage Jul 3, 2023, 10:40 PM

#

Did you share your system specifications with Ubisoft Support?

woven portal Jul 3, 2023, 10:40 PM

#

Same thing happens

#

Yes

lapis mirage Jul 3, 2023, 10:40 PM

#

They can try to reproduce the issue.

woven portal Jul 3, 2023, 10:40 PM

#

I sent them DXdiag and MSInfo

lapis mirage Jul 3, 2023, 10:40 PM

#

Ok, good. 👍

#

Well, thanks for the chat. Sorry we didn't come to a resolution. Good luck with support.

woven portal Jul 3, 2023, 10:40 PM

#

No worries

#

Thanks!

vocal aspen Jul 3, 2023, 10:54 PM

#

woven portal No worries

one thing you can try is clean your game cache

woven portal Jul 3, 2023, 10:54 PM

#

Done that too!

#

:/

vocal aspen Jul 3, 2023, 10:54 PM

#

any logcrash files?

woven portal Jul 3, 2023, 10:54 PM

#

Nope

vocal aspen Jul 3, 2023, 10:55 PM

#

In documents/trackmania/logcrash folder

woven portal Jul 3, 2023, 10:55 PM

#

The game never really crashes per say, it just freezes

vocal aspen Jul 3, 2023, 10:55 PM

#

ah, strange

woven portal Jul 3, 2023, 10:55 PM

#

And the only way to close it is to hang the application

#

Yeah

#

So I can't even get proper logs

vocal aspen Jul 3, 2023, 10:56 PM

#

and it freezes without openplanet too?

woven portal Jul 3, 2023, 10:56 PM

#

Yeah

#

I should do a better recording

#

Hold on

#

Just so you and eyebo can understand it better

vocal aspen Jul 3, 2023, 10:57 PM

#

rename dinput8.dll in the install folder

#

to dinput8.bak

#

Before u start the game

#

make sure you have file extensions enabled before you rename the file

woven portal Jul 3, 2023, 10:59 PM

#

Ok

#

I'll try that

#

@vocal aspen

#

Got nothing

#

Here's the "crash" in better detail too

#

https://www.youtube.com/watch?v=aNayr_V66jM

YouTube

Pedro Tavares

Trackmania 2023 07 03 23 57

▶ Play video

#

@lapis mirage here's a better video, just for reference

#

I feel like words don't really explain what is happening to me heh

lapis mirage Jul 3, 2023, 11:04 PM

#

How long have you left it alone to see if it unfreezes itself?

woven portal Jul 3, 2023, 11:04 PM

#

About 2-3 minutes

lapis mirage Jul 3, 2023, 11:04 PM

#

I mean it shouldn't freeze at all, but...

#

ah ok, yeah 😛

woven portal Jul 3, 2023, 11:05 PM

#

https://cdn.discordapp.com/emojis/920073976426922066.png?size=48

vocal aspen Jul 3, 2023, 11:05 PM

#

that's certainly strange

#

I wish we still log builds for exactly these situations

lapis mirage Jul 3, 2023, 11:06 PM

#

It's a long shot, but maybe try deleting your Default.json file and have the game make a new one.

#

It's in Documents\Trackmania\Config\

woven portal Jul 3, 2023, 11:07 PM

#

Ok!

#

It's a lost cause!

vocal aspen Jul 3, 2023, 11:08 PM

#

strange is that it's happening as soon as you load into a map

woven portal Jul 3, 2023, 11:08 PM

#

https://cdn.discordapp.com/emojis/913487097304858655.gif?size=48

#

Yeah

vocal aspen Jul 3, 2023, 11:08 PM

#

actually

lapis mirage Jul 3, 2023, 11:08 PM

#

Also when validating from map editor

woven portal Jul 3, 2023, 11:08 PM

#

It loads the cars in the garage just fine

vocal aspen Jul 3, 2023, 11:08 PM

#

what input device do you use

woven portal Jul 3, 2023, 11:08 PM

#

Keyboard for now

#

I have the controller unplugged

vocal aspen Jul 3, 2023, 11:09 PM

#

can you unplug everything from your computer that isn't your mouse and keyboard

woven portal Jul 3, 2023, 11:09 PM

#

uhhh

#

yesn't

vocal aspen Jul 3, 2023, 11:09 PM

#

any other usb devices

woven portal Jul 3, 2023, 11:09 PM

#

if I do it I get no audio

#

KEKW

#

but sure I'll try

vocal aspen Jul 3, 2023, 11:09 PM

#

that's fine for now

#

just to test

#

trying to find the cause

woven portal Jul 3, 2023, 11:09 PM

#

Do I disconnect the other mouse I'm not suing ?

vocal aspen Jul 3, 2023, 11:10 PM

#

you have two mice connected?

woven portal Jul 3, 2023, 11:10 PM

#

Yeah

vocal aspen Jul 3, 2023, 11:10 PM

#

why?

#

but yea please

woven portal Jul 3, 2023, 11:10 PM

#

I game with one and work with the other

vocal aspen Jul 3, 2023, 11:10 PM

#

I see

woven portal Jul 3, 2023, 11:10 PM

#

MX Master 3 and Viper Ultimate

vocal aspen Jul 3, 2023, 11:10 PM

#

fair

woven portal Jul 3, 2023, 11:11 PM

#

I've unplugged everything

vocal aspen Jul 3, 2023, 11:11 PM

#

okay

#

let's pray

lapis mirage Jul 3, 2023, 11:11 PM

#

Prayge

woven portal Jul 3, 2023, 11:11 PM

#

OH MY GOD

#

IT WORKS

vocal aspen Jul 3, 2023, 11:11 PM

#

okay

lapis mirage Jul 3, 2023, 11:11 PM

#

🤯

vocal aspen Jul 3, 2023, 11:11 PM

#

it's the two mice

lapis mirage Jul 3, 2023, 11:11 PM

#

Likely

vocal aspen Jul 3, 2023, 11:11 PM

#

the game doesn't know how to handle it

woven portal Jul 3, 2023, 11:12 PM

#

For sure

#

It was a non issue before though

lapis mirage Jul 3, 2023, 11:12 PM

#

But it worked before the July 1st update, right?

woven portal Jul 3, 2023, 11:12 PM

#

Yeah

lapis mirage Jul 3, 2023, 11:12 PM

#

So that's weird.

vocal aspen Jul 3, 2023, 11:12 PM

#

are you positive they were always both connected and turned on?

woven portal Jul 3, 2023, 11:12 PM

#

Yes

#

I'm connecting it again

vocal aspen Jul 3, 2023, 11:12 PM

#

hmm

woven portal Jul 3, 2023, 11:12 PM

#

And making sure it is the mouse

lapis mirage Jul 3, 2023, 11:12 PM

#

Try with your speakers I guess now, and see if it works 😄

woven portal Jul 3, 2023, 11:12 PM

#

And not my USB interface

woven portal Jul 3, 2023, 11:13 PM

#

lapis mirage Try with your speakers I guess now, and see if it works 😄

Yep, going to do one by one

#

Two mice works

vocal aspen Jul 3, 2023, 11:13 PM

#

huh

#

so it's the headset?

woven portal Jul 3, 2023, 11:13 PM

#

I can even use both at the same time it's fine

#

Maybe

#

Going for the audio interface next

vocal aspen Jul 3, 2023, 11:14 PM

#

actually yes it could be

#

what's the sample rate on the interface set to in windows

woven portal Jul 3, 2023, 11:14 PM

#

192

#

Yep

vocal aspen Jul 3, 2023, 11:14 PM

#

192000hz?

woven portal Jul 3, 2023, 11:14 PM

#

It's the sample rate

#

Yes

#

Gosh darn it

#

There goes my HiFi

vocal aspen Jul 3, 2023, 11:15 PM

#

the game breaks with anything higher than 48000

woven portal Jul 3, 2023, 11:15 PM

#

Damnittttt

#

Nando pls fix

#

:(

vocal aspen Jul 3, 2023, 11:15 PM

#

it's a third party dependency

lapis mirage Jul 3, 2023, 11:15 PM

#

Well at least you can update your report with specifics. 😄

woven portal Jul 3, 2023, 11:15 PM

#

True!

vocal aspen Jul 3, 2023, 11:15 PM

#

OpenAL to be specific

#

but it's interesting

#

the game refused to start with this high of a sample rate

woven portal Jul 3, 2023, 11:16 PM

#

The menu music played fine

vocal aspen Jul 3, 2023, 11:17 PM

#

yea so

woven portal Jul 3, 2023, 11:17 PM

#

Maybe it's only affected by car sounds

vocal aspen Jul 3, 2023, 11:17 PM

#

there's been some improvement made

woven portal Jul 3, 2023, 11:17 PM

#

Or countdown beeps

vocal aspen Jul 3, 2023, 11:17 PM

#

either way, still an interesting issue

lapis mirage Jul 3, 2023, 11:17 PM

#

But didn't you use this sample rate before the July 1st update?

vocal aspen Jul 3, 2023, 11:17 PM

#

definitely one that should be looked into

woven portal Jul 3, 2023, 11:18 PM

#

I've changed the sample rate to 48000 and now it runs fine

#

https://cdn.discordapp.com/emojis/933469717493088316.gif?size=48

vocal aspen Jul 3, 2023, 11:18 PM

#

nah eyebo this bug is as old as the game itself

woven portal Jul 3, 2023, 11:18 PM

#

lapis mirage But didn't you use this sample rate before the July 1st update?

Honestly, no idea. Maybe not

vocal aspen Jul 3, 2023, 11:18 PM

#

just the way it rears its ugly head is different now

lapis mirage Jul 3, 2023, 11:18 PM

#

I'm just asking if he changed the sample rate to 192000 on the same day as the update.

woven portal Jul 3, 2023, 11:19 PM

#

I did change it recently because the interface crashed and I had to reset it

lapis mirage Jul 3, 2023, 11:19 PM

#

Ah

woven portal Jul 3, 2023, 11:19 PM

#

But it could have been at 48000 too during the time I played

#

Which was at the begin of Winter season

lapis mirage Jul 3, 2023, 11:19 PM

#

Makes sense

lapis mirage Jul 3, 2023, 11:19 PM

#

vocal aspen nah eyebo this bug is as old as the game itself

I know. I remember testing all sample rates last year. 😛

woven portal Jul 3, 2023, 11:19 PM

#

Welp, thank you both for the help!

lapis mirage Jul 3, 2023, 11:20 PM

#

Thanks to Detective Chris 🕵️

woven portal Jul 3, 2023, 11:20 PM

#

I'm going to update the Ubi ticket and have a blast now haha :p

vocal aspen Jul 3, 2023, 11:20 PM

#

You're welcome, happy truckin', err drivin'

lapis mirage Jul 3, 2023, 11:20 PM

#

Have fun!

woven portal Jul 3, 2023, 11:21 PM

#

Thanks guys! Have a great night/day/evening!

worldly merlin Jul 4, 2023, 1:56 PM

#

Hello guys, came to the discord for the exact same issue and glad someone else have it.
To me it seems to be related to Openplanet. It worked fine before the lateste TM update, but after it doesn'.
I have the same issue as described by @woven portal : the game crashes at the same place. I tried everything (verify, reinstall, reinstall to fresh folder...) It only works with Openplanet unistalled
Eveni if I have it installed and no plugins, it will crash.
Now I can play again, but without Openplanet which is really bad experience.
Any help?

vocal aspen Jul 4, 2023, 1:57 PM

#

so your game just freezes?

#

or does it actually full on crash

wheat garnet Jul 4, 2023, 1:58 PM

#

if its related to OP maybe try enabling your plugins 1 by 1 and see if there is any problem with one of them?

#

nvm didn't read the last part <.<

worldly merlin Jul 4, 2023, 1:59 PM

#

@vocal aspen it freezes right after loading the Map (as shown in the video by @woven portal )
The map appears for a brief second and then freezes and finally crashes back to Windows

#

@wheat garnet 👍 👍

vocal aspen Jul 4, 2023, 1:59 PM

#

have you checked your audio device sample rate?

worldly merlin Jul 4, 2023, 2:01 PM

#

Also, on that: why does Nadeo just don't incude basic OP plugins into the game? Why do I need a 3rd party to add basic critical information. I mean, c'mon Nadeo, I need a 3rd party software just to have proper splits and medal times???

vocal aspen Jul 4, 2023, 2:01 PM

#

worldly merlin Also, on that: why does Nadeo just don't incude basic OP plugins into the game? ...

¯_(ツ)_/¯

worldly merlin Jul 4, 2023, 2:01 PM

#

I'll creat a specific topic about that 🙂 🙂

wheat garnet Jul 4, 2023, 2:01 PM

#

?feedback

radiant berryBOT Jul 4, 2023, 2:01 PM

#

If you have a suggestion or some piece of feedback you'd like the developers to know about, please use the relevant channel on the official Ubisoft Discord server.

Once you've joined, make sure you grab the Trackmania role (using the Channels & Roles button at the top of the channel list) to get access to the Trackmania-related channels.

vocal aspen Jul 4, 2023, 2:01 PM

#

we've asked for it before

wheat garnet Jul 4, 2023, 2:01 PM

#

not here

#

this is a community support and you won't reach the devs with this forum

worldly merlin Jul 4, 2023, 2:02 PM

#

@vocal aspen Yeah I'll try that, I've seen it might fix the problem (hopefully)
I haven't messed with it but you never know
Also I have wireless KB/mouse and a BT dongle, I'll take them off and test

#

@wheat garnet yeah, sorry, I was just ranting about it 😆 (so frustrating)
but thanks for the suggestion, I'll see if people asked for it and upvote it. you never know they may add it

woven portal Jul 4, 2023, 2:29 PM

#

I'm using OpenPlanet fine

#Game crashes every time I try to enter a map