quasi comet
BetaHub Reporting Best Practices
Types of Issues to Report
- Gameplay issues
- Audio issues
- Localization issues
- Visual issues
Types of Issues Not to Report
- Account issues – Please contact Player Support
- Missing currency/inventory issues – Please contact Player Support
- Cheating/Hackers/Flagging other players – Please use in-game reporting
- Feedback on design and balance, etc. – Forums / Discord / Reddit
How to Make a Bug Report
When it comes to reporting bugs, certain information is required to ensure we can reproduce and diagnose the issue. Following these guidelines will help us get to the bottom of things faster:
▫️ Add attachments whenever possible
- Player Logs are very useful (PC only) + Player ID
- A video showing how to reproduce the bug
▫️Provide clear steps on how the bug occurred - Include the steps that caused the bug, rather than focusing only on the outcome
▫️** Report one issue at a time** - Each bug report should describe one issue you are experiencing
- Reporting multiple issues in one report makes it difficult to isolate reproduction steps
▫️Report issues even if they've already been reported - Duplicate reports help highlight widespread issues and may add information we didn’t have before
- BetaHub’s system automatically merges duplicates and boosts their visibility
Use Respectful Language
- Profanity, insults, or abuse will result in your report being instantly deleted from the system.
- We expect players to remain respectful in all situations.
- Bugs can be frustrating, but abusive behavior is never acceptable.
Bug Report
Bugs can happen! If you'd like to report one, you can do so here.
By making your report as detailed as possible, you'll help the team replicate the issue and speed up the process of resolving it.
➡️ To report a bug, type /report in this chat. Please follow all the steps, including adding information about your bug in the description section.
✅ After you've sent your report, you'll receive a confirmation message from the bot with a link directly to your report in the BetaHub.
There, you can add screenshots, videos, and log files.
Thank you for bringing this to our attention. See you in the Fog 