#My account got hacked

2 messages · Page 1 of 1 (latest)

brisk cairn
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Hello,
my Microsoft account was recently hacked. The attacker logged in from Russia and managed to change my email address and password, so I no longer have full access to my account.

I am still logged in on the Xbox app and the Microsoft Store, but I cannot sign in through the browser or manage my account settings anymore.

I already tried to submit an account recovery request, but it was automatically rejected after a few seconds, without giving me the chance to add details.

This account is very important to me and contains personal data.
I would really appreciate any help on how I can secure and recover my account, or what steps I should take next.

Thank you for your help.

thin hollowBOT
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To recover a hacked Microsoft account, use this guide.

Please note that this server is not official. We have no control over your accounts. To prevent scams, never pay someone to recover an account. If anyone offers to recover your account in any way, report them to @midnight lily immediately!