manic heron
this happened yesterday when i was on zoom and suddenly my PC crashed. I keep trying to reboot it but it keeps redirecting me to my PC’s Bios Setup menu. sometimes the pc does load into windows but a few seconds later and this pops up. It was working perfectly fine on sunday someone please help. Also, i heard this could be about a drive error so please give pointers
jovial fossil
this happened yesterday when i was on zoom and suddenly my PC crashed. I keep tr...
are you able to get into safe mode for more than a few seconds so we can get the dump files
or even the event logs? whea's are very good at telling you what's wrong with the computer, but you need to be able to access the logs
manic heron
are you able to get into safe mode for more than a few seconds so we can get the...
How do i boot into safe mode?
Also ive tried system restore and resetting the pc but bsod pops up before that gets to happen
jovial fossil
manic heron
Ah i see
im still stuck on the bios screen so im going to keep trying to restart so i get to windows
Still stuck on bios
Is there anything i can alter here to fix it
manic heron
https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-window...
I managed to get back in windows, chose safe boot its restarting
where do i go from here
jovial fossil
where do i go from here
windows logs -> system -> find a critical event in the list -> details -> take a picture of the five numbers labeled "bugcheck"
should be bugcheckcode and bugcheckparameter numbers 1-4
manic heron
I see mostly errors no critcal ones
jovial fossil
Get-EventLog -LogName System -InstanceID 41 -Newest 10 | Select-Object -ExpandProperty ReplacementStrings | Out-File EventLog.txt;notepad Eventlog.txt run this in powershell and take a picture of the output
it gets the information i'm looking for from the 10 most recent crashes
they're not labeled though, so it'll look like random nonsense
manic heron
jovial fossil
you need the whole command
not necessarily the outfile part
but everything before that
manic heron
jovial fossil
you skipped the pipe
do Get-EventLog -LogName System -InstanceID 41 -Newest 10 | Select-Object -ExpandProperty ReplacementStrings
the | is necessary
manic heron
whats an nvme drive?
does it have to do with an external hard drive
if so i think i know why this could’ve happened
jovial fossil
no, it's internal. an nvme drive looks like this and is plugged in directly to the motherboard
manic heron
Oh
could it not be plugged in or something
i havent cleaned the inside of my tower in a while
jovial fossil
it could be loose, sure. it wouldn't be not plugged in. if it weren't plugged in, it couldn't error 😅
jovial fossil
it might also be an issue with the slot itself rather than the drive, but any time you see that 292 0x10 it's some sort of failure involving an nvme drive
and ye, unscrew it, unplug it, plug it back in, see if the problem goes away
manic heron
Alright
jovial fossil
make sure the computer is unplugged before you mess with the internals
manic heron
Ok ill unplug the power cable from the back
It is connected to that orange wire correct?
manic heron
Wait
my pc is running fine rn
no bsod yet
Maybe safe mode fixed it?
Hm think that fixed it
Thank you regardless
jovial fossil
safe mode by itself wouldn't have fixed it, but hopefully reseating the drive did it
good luck!
manic heron
safe mode by itself wouldn't have fixed it, but hopefully reseating the drive di...
When did i reseat the drive?
was it the powershell command
jovial fossil
oh, you didn't unplug it and plug it back in?
the powershell command just got event logs
manic heron
No i just left safe mode and it booted fine
jovial fossil
well, fingers crossed then
manic heron
I rebooted it again just to be sure and it booted again
i was playing a game to test it at first and no bsod
ill retry in a bit
manic heron
Just played it again for 20 mins still works
