#Microsoft account login problem

11 messages · Page 1 of 1 (latest)

frigid warren
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Hello, when I tried to log in to my microsoft account, it said this... The only options for authentication were to use my phone number, except it's my old non-existent number, and the other option was to enter some authentication information about the account (residence, passwords, etc...) Unfortunately I couldn't authenticate... My account is temporarily blocked for security reasons... Can anyone advise me what to do about it... ?

minor garnet
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if you haven't kept your recovery details up to date and aren't able to authenticate through other information via that path or the account recovery form then you've lost the account unfortunately

frigid warren
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so if i have on this accont minecraft? i have lost it?

minor garnet
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correct

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this is why it is so important to keep authentication methods and recovery details up to date

frigid warren
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bruh

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but idk why i must recover my accont when i know my password...

minor garnet
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because if your credentials have been involved in a databreach anyone could attempt to login to your account

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hence why microsoft pushes for multi-factor authentication

frigid warren
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ahh

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thank you :/