CDOC permanently frozen my account

[warped kelp]

⚠️
I need a Microsoft person who can help me solve a problem

My account was stolen due to a malicious program and all security information has been replaced (no prompt was received). I then asked Xbox customer service (the address provided by the Minecraft community) to restore my account and filled out the recovery form. I also provided the transaction ID when purchasing Minecraft and a screenshot of the order information. However, CDOC permanently froze my account because all the account security information was replaced. I think this is unreasonable. I believe that Microsoft's system will record the security information before it is stolen, and the bill for purchasing the game can find the corresponding account and prove my ownership of the account. The screenshot of the purchase certificate cannot be obtained by account hackers. I believe it is enough to prove that I own the account. I need to restore him otherwise I will have to report this information to the consumer department to facilitate the resolution of the matter, which I don't think anyone wants to end up with.

【Please don't tell me that the incident can't be handled in discord. If your damn Microsoft Support system and customer service can help me at all, I won't come here to ask for help.】

【Microsoft's customer service is really terrible. I shouldn't have had any hope in Microsoft from the beginning.】

[barren linden]

Is this server official?

No, this server is not official. It is community-ran, it is not run by Microsoft. Also none of our moderators are (to the best of our knowledge) affiliated with Microsoft in any way. We do have official Microsoft employees in the server. However, they have joined of their own free will, and not as part of their job.

[barren linden]

To recover a hacked Microsoft account, use the interactive tool here.

[forest goblet]

unfortunately I don't think there is much you can do

their standard operating procedure seems to be to disable and delete accounts that have had their security info changed and 2FA replaced

and I don't think any consumer rights bureau can do much about it either, as it's well within their rights to dismiss any compromised accounts based on their terms of service