Surface Pro 6 running slow

[balmy ermine]

So uhh... Tech support is asking for tech support lol
So a customer has handed an SP6 into our shop to figure out why its acting so slow and we can't narrow it down. We've given it a factory reset (to Win11 because that was what was installed), then we even tried putting Win10 on it again and it was still slow.

Could it be hardware related, and if so, anyone know what the cause could be?

I've seen something on Reddit about the battery causing it? But I can't validate that with actual facts that the battery could cause it

Anything else we did to the surface I have no clue since I think half of it I wasn't there and the other half I don't remember

[keen gull]

slow? how slow? is it laggy slow or repsonsively slow

[ripe sigil]

@balmy ermine can you send me a screen shot of the ghz number in the cpu section of the task manager

I belive it is a throttle issue and I know how to fix it

like this, or maybe even the whole section

[shell pendant]

Hi, typing this very message from a Surface Pro 6, i can say if mine is slow, yours is most likely slow too. (MINE STRUGGLES ON PAINT ) Probably the fact it's an 6th gen i5 (or 8th gen I forgor but the pro 4 and 6 are somewhat similar)
Most likely outdated hardware, this ain't doing like a Core 2 Duo running Windows 10 22H2

[reply ping]

[balmy ermine]

Laggy

[balmy ermine]

8th gen Intel shouldn't be that bad

I'm using 6th gen i5 in my main laptop and it runs quick still

[keen gull]

hm, could it be slow clock speed?

[balmy ermine]

But I wonder why

[keen gull]

power saving mode or something

or throttled cpu

[balmy ermine]

Throttled CPU

its a clean install of windows

So there should only be default windows things applied

If you can understand throttlestop here it is

[keen gull]

maybe bios settings?

[balmy ermine]

Nothing

We've tried turning multithreading off and nothing as well

[keen gull]

power plan?

[balmy ermine]

Default

Balanced

Clean install smh

Wait no I changed it to high performance with throttlestop

[balmy ermine]

@brittle token

Ok so anyways del fixed it

Solution for those who ever want it: Disable BD PROCHOT in ThrottleStop

[ripe sigil]

@balmy ermine it does look like a throttle issue, I get that you have throttle stop but sometimes laptops can bypass such applications, can you try plugging it out of charging and then plugging the charger back on, that should fix the issue

send me another screenshot of the task manager cpu section after that

[balmy ermine]

Doesn't do anything

I've fixed the issue already

[ripe sigil]

oh

ok good then