Pc crash

[worthy plank]

I plugged the usb in my laptop, used rufus with windows 11 iso gpt then wait for rufus 100%

Shut down my desktop pc and plug in usb

Go to boot menu

Choose partition 2

Delete all the partitions till theres 1 left

Next

Custom reinstall deleting everything

Then when its loading

My pc restarts

Oh i do now

First there was only partition 1 and 2 option

And i reset my bios too

Because it froze again when going into the bios

I opened my pc and hold something metal on 2 pins

[worldly cedar]

Boot into bios and check if you find it as windows boot manager (adata legend 710)...

[worthy plank]

So boot option?

Hey after the bios reset it shows more things than before

[worthy plank]

This?

What do i do now?

[worldly cedar]

mention me ..to the old message where you visited bios the last time during windows installation proces...

[worthy plank]

We didnt use bios last time

I only had to disable security boot

[worldly cedar]

This is what you should be seeing..after restart...the drive getting the windows boot manager tag

[worthy plank]

I dont have that

[worldly cedar]

But earlier...you had that...as shown in this image... looks like something went wrong during the process of installing windows..

[worthy plank]

I dont have it anymore

[worldly cedar]

This is the reason why you cant boot right now!..

But let me try a thing...

[worthy plank]

Aw man

How can this randomly happen when my wifi turns off

And do you know why my pc gets more dusty randomly?

It has like 6 fans

[worldly cedar]

I dont know what exactly happened..or what exactly you did ...that cause the whole boot partition to be wiped off ...you probably could have waited for support

[worthy plank]

Nobody was replying

I thought the fix we did last time would work again

[worldly cedar]

Its the surroundings.. mostly

[worthy plank]

?

But what should i do now

[worldly cedar]

boot into usb..

[worthy plank]

So boot option #1 to partition 2

[worldly cedar]

2

[worthy plank]

Partition needs to be in boot option 2?

[worthy plank]

What in boot option 1

[worldly cedar]

paritition 2...

[worthy plank]

And what in the rest of the boot options?

Or do i keep what it is and save and exit

[worldly cedar]

oh!..sorry! I meant you just boot from the usb...not arranging the boot order...

[worthy plank]

?

So exit and not save?

And go into boot menu?

[worldly cedar]

yes...dont save!...but can I see the advanced tab..before you exit?

[worldly cedar]

Find anything in the storage configuration?..

[worldly cedar]

check the nvme

[worthy plank]

Nothing

[worldly cedar]

boot into windows install...(from usb)

[worthy plank]

I need to go into boot menu?

[worldly cedar]

Just go here..

[worthy plank]

Thats in boot menu for me

Partition 2 again right

[worldly cedar]

yep!.. and click this--repair

[ionic linden]

I think clean install would be better

[worthy plank]

I tried that

[ionic linden]

if u have a backup

oh k

[worthy plank]

But my pc keeps restarting when its installing

[ionic linden]

dude do u mind if ur data gets erased

[worthy plank]

And brings me back to this screen

[ionic linden]

then there is a way

[worthy plank]

No

I just want my pc to work without any problems

[ionic linden]

Ohkk

[worthy plank]

So this?

[worldly cedar]

Yep!

[ionic linden]

what’s the problem ur facing now

[worthy plank]

I cant get into desktop

[ionic linden]

oh

[worthy plank]

My pc restarted again

Bruhh

[ionic linden]

@worldly cedar should he usb boot from legacy and not uefi

[worldly cedar]

what?...just click repair?

[ionic linden]

I think it’s bios error or something

[worthy plank]

My screen froze and it just restarted again

Okay im there now

[worldly cedar]

He said he already deleted the partition and installed windows..but pc restarts ..there is no boot..

[worldly cedar]

not here!.. wrong place

[worthy plank]

??

[ionic linden]

so he installed the disco image, oh

[worthy plank]

I clicked on this

[ionic linden]

Disc*

[worldly cedar]

troubleshoot..

then advanced option..

[ionic linden]

And then

[worthy plank]

I dont have that

[ionic linden]

Install without loosing files

[worldly cedar]

screenshot..

[worthy plank]

Image loading really slow

Bruh its stuck

[ionic linden]

Screen shot

[worldly cedar]

Just confirming you did use GPT partition and you are right now in UEFI mode ..in BIOS?

[worthy plank]

I used rufus for gpt

[worthy plank]

The image wont load

[ionic linden]

u don’t need rufus brah

Just media creation tool

that’s the easiest way brah

xD

ok no problem

[worthy plank]

@worldly cedar the image wont load so i will just tell u what i have

Startup repair

Commands prompt

Uninstall updates

Uefi firmware settings

System restore

System image recovery

Those 6

[ionic linden]

sys restore

[worldly cedar]

this..and you will need to provide images

[ionic linden]

or u loose ur files

.,.

[worthy plank]

Images wont load anymore on my phone bruhh

[ionic linden]

then vc

I guess

[worldly cedar]

Also did you .. reach this step when you tried rufus "today"?..

[worthy plank]

Yess

Thats where it kept restarting my pc

[worldly cedar]

after it finishes ..right?

[worthy plank]

No

Around 15%

It kept restarting the whole time

[worthy plank]

And after restart it brought me back to this

[worldly cedar]

oh!.. it just crashes during that?

[worthy plank]

Yes

And i keep getting booted into bios or automatic repair

I cant go to desktop

[worldly cedar]

Welp!.. clearly your windows installation isnt finished ..you should have told me that from the start..haha!

[worthy plank]

Finally

[worthy plank]

I forgot the name of this

But i said when its installing

It restarts

[worthy plank]

Im at the prompt

[worldly cedar]

I must have missed it... maybe something wrong with the USB?..lets check whether it has windows or not..

[worldly cedar]

type bootrec /scanos

[worldly cedar]

You get it now right?...there is no windows installed..because it couldnt complete installation..

[worthy plank]

Wait i will show my laptop again

I launched rufus and it told me to download a new version

Then in rufus i selected the windows 11 x64

And gpt

[worldly cedar]

No...there is nothing wrong with the process you followed...maybe its the USB drive you are using...or the USB port...

Does your laptop also use UEFI?...

[worthy plank]

How can i check?

[worldly cedar]

msinfo32 in windows search...and enter..

[worthy plank]

Bios-modus?

It says UEFI

[worldly cedar]

while you check...type bcdedit here!..and screenshot

[worthy plank]

On the laptop?

[worldly cedar]

The desktop..the problematic one..

[worthy plank]

I shut down my pc

[worldly cedar]

Then you can use MCT tool...do you have another USB drive?..

[worthy plank]

I plugged the usb in the laptop

[worthy plank]

No

This usb works fine

I used it for everything

[worldly cedar]

I see no reason why it would suddenly restart during installation..

Since it never did it before..now did it?..

[worthy plank]

It didn’t

Is it maybe because the windows 11 x64 is downloaded from last week

[worldly cedar]

You can redownload the iso and recreate USB using MCT tool... and you can try another usb port..if you want

[worthy plank]

Okay

So i redownload the iso

[worldly cedar]

update on bcdedit?..

[worthy plank]

I run the mct i already have

[worldly cedar]

screenshot...the bcdedit

[worthy plank]

I shut down my pc

I plugged the usb in my laptop

[worldly cedar]

Oh!.. okay!.. your problem is that either it is the ISO or usb or usb port..

[worthy plank]

Wait

I reinstall the iso

From where

And what do i do with the already installed mct

[worldly cedar]

MCT will download and create the USB... you dony have to do anything...

[worthy plank]

Mct is already installed

Do i reinstall mct and windows 11 iso?

[worldly cedar]

just open MCT... select usb drive ..and not ISO from the option..

[worthy plank]

But i need to install iso first

[worldly cedar]

@worthy plank

[worthy plank]

So i just run the mct

[worldly cedar]

yep!..just run ..select usb ..and wait..

and this time...use another usb port!..

[worthy plank]

On my pc?

Or the laptop

[worldly cedar]

Yep!..

[worthy plank]

Which one

[worldly cedar]

the problematic desktop..ofc!

[worthy plank]

Okay

[worldly cedar]

I need to go now... best of luck!

[worthy plank]

Noooo

What do i do after

[worldly cedar]

Its the same as rufus...just the creationg method is different!

[worthy plank]

Pls wait

Which one

[worldly cedar]

@worthy plank

[worthy plank]

Okay

And what do i do after

[worldly cedar]

what does it show now?..

[worthy plank]

Its downloading

But what do i do after downloading

I launch rufus?

And do the same thing again

[worldly cedar]

you forget rufus...rufus and MCT does the same thing...just different tools..and method

[worthy plank]

What do i do after windows 11 is installed

I plug the usb in my pc?

And go into boot menu?

Select partition 2

And do what i did before

?

[worldly cedar]

Yep!... same process..and check if it crashes when it reaches 15% as you mentioned earlier!.. and also use a different usb port that time!

[worthy plank]

What if it crashes

[worldly cedar]

dont forget to delete all partitions...

[worthy plank]

Wait

[worldly cedar]

that needs further inspection..not the time for now!..

[worthy plank]

If im back at desktoo

Do i need to install chipcheg

Chipchet

Gpu drivers

And lan

Again

[worldly cedar]

yep!..have to install all of it!..

[worthy plank]

What are the sites again

[worldly cedar]

You can find the old messages..

But I will teach you a trick..that you will never have to reinstall windows or drivers again...

[worthy plank]

Okay so first disable windows security

Then download chipchet, lan, realtek and the other one

[worldly cedar]

Only possible if you are able to install windows and boot into it successfully!..

[worthy plank]

Then extract chipchet, restart

Then gpu

[worldly cedar]

yep!... just read old messages or write it down..while you wait..

[worthy plank]

Then lan

[worldly cedar]

Bye!..

[worthy plank]

Aw

Okay

Bye

https://www.asrock.com/MB/AMD/B450M Pro4 R2.0/index.asp#BIOS

https://www.nvidia.com/Download/index.aspx?lang=en-us

Brooo

@worldly cedar it doesn’t show partition 2

[pearl shadow]

It's okay. mct doesn't follow same procedure as rufus.

[worthy plank]

But she just said i need to choose partition 2

There’s no partition 2 anymore

[pearl shadow]

It's the same thing, just select partition 1

[worthy plank]

I dont think its the same

[pearl shadow]

Did you click partition 1?

[worthy plank]

Yeah

[pearl shadow]

Then click the other one.

[worthy plank]

Which one

[pearl shadow]

The bottom one

[worthy plank]

Nop

Says the same

[pearl shadow]

Lol, First time seeing MCT failing

Then what would you do? Use rufus now?

[worthy plank]

I tried rufus already

[pearl shadow]

Never had MCT fail on me, Don't know what you did. is your USB bad?

[worthy plank]

No

[pearl shadow]

It seems like it. Try rufus again. Redownload the iso.

[worthy plank]

Okay then

[worthy plank]

@worldly cedar i tried rufus again and it restarts again

And with the mct it doesn’t even show partition 2

[worthy plank]

It restarted again

[ionic linden]

Do it again with different usb

[worthy plank]

I dont have a different usb

[ionic linden]

Bro backup ur data

Do a clean install

With media creation tool

use one drive n all

that’s the best option tbh

Easiest way

[worthy plank]

Bro

Haven’t u noticed that I can’t do a clean install

It keeps restarting

[pearl shadow]

When does it restart?

[worthy plank]

Here

[pearl shadow]

It appears to me as hardware issue, your usb must have gone bad.

You have any external HDD or something?

[worthy plank]

Yeah

[pearl shadow]

You can use rufus to use the external HDD as bootable windows usb

If your external HDD is empty that is.

[worthy plank]

The external hhd will do the same as the usb?

[pearl shadow]

Yeah.

It will format the drive obviously so back some data if you have any.

[worthy plank]

But there’s a lot of stuff on the hhd

[pearl shadow]

click advanced and then tick list USB HDD or rufus won't see your drive.

[pearl shadow]

Your choice. If you wanna check with HDD or not.

[worthy plank]

It will take a long time

There’s a lot of tomb raider games on it and assasins creed

[pearl shadow]

Ah, Forget it then but it was a good option to check if it was indeed your USB problem or something else.

It seems hardware issue for now. I have no idea

[worthy plank]

@rose thunder

Pls help

[worthy plank]

@worldly cedar

[worthy plank]

With the mct the usb doesn’t show in the boot menu

When using rufus and windows 11 iso there is a usb and when i install it my pc randomly restarts

And sending me back to the install page where i can choose what language and time

[worldly cedar]

huh?..

How come mct..not work?..

[worthy plank]

It worked

[worthy plank]

But it doesn’t show the usb at boot menu

[worldly cedar]

Thats the question...why wouldnt it show up in the boot menu?..

[worthy plank]

I have no idea

With rufus it does show

But it restarts when installing windows

[worldly cedar]

Are you certain you waited for it to finish properly?... you missed anything by chance?

[worthy plank]

I waited till it said 100% close

I closed it

Took the usb out

Plugged in the pc and went in boot menu

But no usb there

[worldly cedar]

So you tried rufus again after that?..and that didnt work either?..

[worthy plank]

Ye

[worldly cedar]

Honestly whats wrong with your pc?..

Secure boot off?..

Did you change anything in the bios?..

[worthy plank]

Wait

Its here

The usb with fresh windows

And legal license

[worldly cedar]

Screenshot ..

[worthy plank]

No i mean the package

[worldly cedar]

Use ventoy..

[worthy plank]

What

[worldly cedar]

What does it contain?...media/CD/manual?

[worthy plank]

A usb

And a 25 number code

Wiat huh

It isnt a usb

[worldly cedar]

I thought you bought windows 11 home usb...

MS sells windows through USBs with keys!..

[worthy plank]

Idk if its a usb

[worldly cedar]

check?

Anyways.. Ventoy is another rufus alternative... but better! all you need to do is copy the ISO file directly!...after you finish the process...

[worthy plank]

Im trying to take the blue thing off but i dont want to pull harder

Maybe it breaks

[worldly cedar]

careful..

[worthy plank]

What this

[worldly cedar]

clearly usb..so this is a windows 11 home USB..prepared by MS... where and when did you get that?..

You bought it?..

[worthy plank]

Bol.com

Microsoft articles

[worldly cedar]

Do not format this usb...first plug it in..and see whats inside of it..

[worthy plank]

How am i supposed to plug it in

[worldly cedar]

This is a USB right?..

[worthy plank]

I think so

[worldly cedar]

Then insert it in the usb port?..

[worthy plank]

Ooh bruh

I could just put it in the pc

I thought the blue thing had to come off

[worldly cedar]

So..what did you see?.. screenshot

[worthy plank]

I plugged it in

[worldly cedar]

check whats inside..

[worthy plank]

Do i need to plug it into the laptop or pc

[worldly cedar]

laptop...

[worldly cedar]

Yep!..this is a windows 11 home installation..DO NOT format it ...use this usb on your desktop and check if you can install windows without issue...

[worthy plank]

And i have a product key now

[worldly cedar]

Plug it in the desktop..and boot from it..

Show me the disk section with unallocated partition...

[worthy plank]

My screen freezes wth

Mannnn

[worldly cedar]

Huh???

[worthy plank]

Does secure boot need to be enabled or disabled

And does csm need to be enabled or disabled

[worldly cedar]

Since it is from MS.. keep the secure boot enabled...but disable the CSM..

[worthy plank]

They already are

I cant go in boot menu bruh

Wait

It says no boot device detected

[worldly cedar]

Then disable secure boot...save the settings and restart and check again!

[worthy plank]

It still says no boot device detected

[worldly cedar]

screenshot

[worldly cedar]

Try another usb port...

shut down..plug it in another usb port and start...check

[worthy plank]

Still no boot device detected

😐

[worldly cedar]

Where is your ADATA nvme?..it is not listed here..

[worthy plank]

Gone

Idk where

Theres nothing

[worldly cedar]

Check if the storage section has the nvme detected!...in here

[worthy plank]

Boot option priorities

Nothing

[worldly cedar]

here..

[worthy plank]

Yeah it still says the same here

[worldly cedar]

you see the drive name right?..

[worthy plank]

I see all thats standing here

[worldly cedar]

Use ventoy...to create the bootable usb

last attempt..

[worthy plank]

Wont that clear the current usb?

[worldly cedar]

So you used this usb ...all this time?

[worthy plank]

?

I just got this usb

Like 10 min ago

[worldly cedar]

Where is the other one?..

[worldly cedar]

Use the old one...

[worthy plank]

Here

[worldly cedar]

Use this old one..and use ventoy

[worthy plank]

What about the new one with the license

[worldly cedar]

Is the license key written in the paper or something?.. you have received the key through email?..

[worthy plank]

Paper

I have it here

The product key

[worldly cedar]

Dont show it

Okay keep it...dont lose the key...

[worthy plank]

Okay

What about the usb

[worldly cedar]

and for now..dont use the new usb ...at least not now!..

use the old one and install ventoy on that..

https://github.com/ventoy/Ventoy/releases/download/v1.0.91/ventoy-1.0.91-windows.zip download ventoy from here... insert the usb in your laptop...extract the zip file ...open ventoy

[worldly cedar]

.

[worthy plank]

Oh okay

[worldly cedar]

screenshot and I will tell you step by step

[worldly cedar]

ventoy2disk..

first extract the files

[worldly cedar]

then run this...

[worldly cedar]

click option and select GPT..

[worthy plank]

What then?

[worldly cedar]

screenshot

[worldly cedar]

install

[worthy plank]

Its installed

[worldly cedar]

Just copy the iso file...just the iso file.. to the usb drive... and you are done!..Ventoy works better with secure boot disabled...

Ventoy is perfect if you want to have multiple windows on the same drive...for example..you can add both windows 10 and 11... in the same usb and choose any one of them to install ..on any PC

Is the ISO being copied?..

[worthy plank]

3%

[worldly cedar]

3% copy progress?..

[worthy plank]

8%

[worldly cedar]

okay while its doing the job... download macrium reflect trial and install it on your laptop...

[worthy plank]

This?

[worldly cedar]

scroll down..and you will see reflect 8 free trial

[worthy plank]

Found it

Download free trial ?

[worldly cedar]

Yep!..

[worthy plank]

I need to do email

[worldly cedar]

just click continue

[worthy plank]

Man i just registered

Okay what do i do now

After installing

Do i copy that to the usb too?

[worldly cedar]

Nope!... when it is finished installing...open it and inform me..

[worldly cedar]

It hasnt been installed yet!...it will download the installer now and install it..

[worthy plank]

?

Do i click download?

[worldly cedar]

yep!..

Do you have windows 10 iso too?..

[worthy plank]

No

[worldly cedar]

what are the 3 options in the bottom says?..

[worthy plank]

Back

Next

Cancel

I tried next already but it wants me to register

[worldly cedar]

cancel?..

[worthy plank]

Cancel the installation?

I need to do that?

[worldly cedar]

Untick the registration at the top..

[worldly cedar]

uncheck all..

[worthy plank]

Okay its installing

The iso is copied to the usb btw

[worldly cedar]

You can download windows 10 iso in the meanwhile...in case it is 11 problem for some reason!..

[worthy plank]

And also copy it to the usb?

[worldly cedar]

Keep it minimized..

[worldly cedar]

Now plug it back to desktop... and boot from it..

[worthy plank]

Wait wait

[worthy plank]

What do i do here

[worthy plank]

I didn’t install the 10 yet

I only have 11 on the usb now

[worthy plank]

?

[worldly cedar]

Minimize the reflect for now...plug the usb back to desktop...you can download the windows 10 iso later..

Test the usb...boot from it..and lets pray!..

[worthy plank]

Wth

There isnt boot menu

[worldly cedar]

Nothing to be scared of!.. haha!.. just press enter..

[worldly cedar]

normal

[worthy plank]

Ventoy is my new boot menu now?

[worldly cedar]

inform you the details ..later..for now check the install

[worthy plank]

Im at the key

[worldly cedar]

You can use the key now..

[worthy plank]

Do i type the product key?

[worldly cedar]

Sure!.

[worthy plank]

But it was a different isb

Usb

[worldly cedar]

its alright.

[worthy plank]

I can type it?

U sure?

[worldly cedar]

yep!..

[worthy plank]

Can i use it again one time?

If something goes wrong

[worldly cedar]

Just relax....haha!..its alright

[worthy plank]

Huh my pc restarted

I didn’t even do anything

[worldly cedar]

Suddenly?..

[worthy plank]

It brought me back here

[worldly cedar]

do the same thing..

[worthy plank]

And my screen randomly froze

[worldly cedar]

You probably have a hardware issue somewhere!...

either it is the usb or something else

[worthy plank]

My screen never freezes when i dont have the usb plugged in

[worldly cedar]

Whats the update?

[worthy plank]

I did the key

[worldly cedar]

Screenshot the disk partition section..

custom..

Delete all partitions...and screenshot..

[worthy plank]

Brooo

My pc restarted again

[worldly cedar]

Yep!...hardware issue..

You can try that new usb...

to use it as ventoy

[worthy plank]

I need to use the new usb as ventoy?

[worldly cedar]

yep!...recreate the new usb as ventoy and copy the iso..same process..dont forget to set it to GPT..

If that doesnt work...then you will probably need to get ready to claim warranty from where you bought the desktop!..

Did it ever restart suddenly while you were at desktop?..

[worthy plank]

Nope never after i did with the chipchet things

What do i do with this

[worldly cedar]

So it used to restart even in the BIOS..earlier?

[worldly cedar]

All will be deleted...

[worthy plank]

?

[worldly cedar]

Not like the usb is detected anyway...

[worthy plank]

But all this happened after my wifi went out

[worldly cedar]

Open ventoy again..and follow the same process..

[worthy plank]

Everything was working before it

[worldly cedar]

Wish you told us what happened and what exactly what you did

[worthy plank]

Well i did nothing

My pc randomly didn’t have connection anymore with the ethernet

And my screen froze

Then i replugged in the ethernet

And restart my pc

Then it brought me into bios or automatic repair

[worldly cedar]

anyways...lets test the new usb..

[worthy plank]

Do i delete everything thats in the usb folder?

[worldly cedar]

ventoy will do that for you...

[worthy plank]

So what about the iso file?

[worldly cedar]

You will just copy it ..like last time

to the new usb

[worthy plank]

But then ventoy will delete it with it

[worldly cedar]

huh?..

You are using the new usb...the new usb doesnt have any ISO file

[worthy plank]

Ah damn

[worldly cedar]

unplug the old usb..

[worthy plank]

I did already

The new one is plugged in already

[worthy plank]

It says iso is too big for the usb

[worldly cedar]

You didnt follow me...open ventoy first ..like this..

then do what you did earlier...set GPT ..click install

[worldly cedar]

and then you copy the iso file..

[worthy plank]

Alright

It copied to the usb

[worldly cedar]

Lets hope!..

[worthy plank]

I plug it in the usb again?

[worldly cedar]

yep!..same process..

use another port

Do you have any usb 2.0 port?..

[worthy plank]

I have 4

2 for my mouse and keyboard

[worldly cedar]

and you always used ..usb3.0 right?

[worthy plank]

No

[worldly cedar]

I meant for the usb drive to boot ..

[worthy plank]

I have 4 + 1 3.0

[worthy plank]

I use 2.0 now

[worldly cedar]

lets see what happens then!..

[worthy plank]

It restarted at 4%

[worldly cedar]

Hardware fault..

[worthy plank]

Send me back here again

[worldly cedar]

or asrock motherboard sucks!..

[worthy plank]

Can i get a new motherboard

[worldly cedar]

you probably need to call the retailer or amazon ...from where you bought the desktop..

for servicing or claiming warranty!

[worthy plank]

What am I supposed to tell them

I dont have proof of having a illegal license or anything

[worldly cedar]

Boot into it again...but this time stop at the partition section..inform me..

[worldly cedar]

You probably have either RAM issue or ..GPU or even cable..

It could be even your NVME drive..

[worldly cedar]

Looks like drive issue..

[worthy plank]

What do i click?

[worldly cedar]

You cant do anything here...just restart and boot into it again..and check if the drive is detected..

[worldly cedar]

You will tell them ..that you cant install windows for some reason..and it crashes..during install...I may have hardware component failure!.. (NVME...or the memory or motherboard)... or take help from your parents in this regard and let them do the talking..

[worthy plank]

How do i proof its from them

[worldly cedar]

Where did you buy this from?.

[worldly cedar]

reach here..and check if the drive is detected..if you see the partition listed...then dont click next ...open cmd by pressing shift+f10..

[worldly cedar]

you bought this from boi.com?..

[worthy plank]

Huh

[worldly cedar]

Then check for their warranty services...how they deal with it..

[worthy plank]

Yes

Bol.com

[worldly cedar]

contact them

[worthy plank]

My pc randomly shut down

[worldly cedar]

Didnt they provide you with warranty?..

[worldly cedar]

hardware error...

[worthy plank]

Is this hardware error

[worldly cedar]

If you face sudden shut down..during install...then it is 90% hardware error...including the NVME drive or the RAM or the motherboard itself..

[worthy plank]

I got this

And it randomly shut down

[worldly cedar]

Do you have anything else connected to your desktop other than mouse keyboard and the usb for windows?.

[worthy plank]

Keyboard, mouse, usb, power cable, ethernet and hdmi

[worldly cedar]

You said wifi...does your desktop support wifi be default?..or you are using any wifi adapter?..

[worthy plank]

My pc doesnt support wifi

[worldly cedar]

or did you mean ethernet?

[worthy plank]

I need to use ethernet cable

[worldly cedar]

I dont think ethernet can be the cause here!..but you can unplug it..if you so want..

[worthy plank]

And my screen restarted again when typing the product key

[worldly cedar]

ignore the product key for now..

just get to that partition step...anyhow..

[worldly cedar]

press shift +f10

[worthy plank]

Okay

Im in prompr

Command prompt

[worldly cedar]

type and enter..diskpart

[worthy plank]

Okay

[worldly cedar]

then type list disk..

[worthy plank]

My pc restarted again

[worldly cedar]

Sorry!... you will need to contact bol.com for servicing your desktop..

shut down your pc..

or if you have the experience to open your pc case...then you can unplug the ram except one and check..ofc you will need to power off the desktop completely from the wall before that..

[worthy plank]

I cant do that

[worthy plank]

But there was nothing wrong with the ram

I did memtest86

I have to go

[worldly cedar]

Hardware issue can be hard ..to just jump to conclusion..it can occur anytime.. at this point ..it is either the ADATA NVME drive..or memory or the motherboard or CPU..

[worthy plank]

I will ask my dad if he can contact the company

But i dont have anything

I dont have the box where the pc came in

[worldly cedar]

Let us know..sorry you had such experience...with your desktop..

but if you have warranty then they will/are bound to replace any parts that is faulty!..

[worthy plank]

It says 3 years carry in

Warranty

[worldly cedar]

So did the 3 years pass?..or still in the warranty period?..

[worthy plank]

I dont have the pc for over 3 weeks

[worldly cedar]

When did you bought it?..the exact date..

[worthy plank]

April 5

[worldly cedar]

year?

[worthy plank]

Oh 4 weeks ago

2023

[worldly cedar]

this year?

[worthy plank]

Yes

[worldly cedar]

thats very good..you dont have to worry about anything!..

[worthy plank]

I ordered it april 4 2023

[worldly cedar]

its their headache how they deal with it!.. make sure you or your parents describe the issue properly to them..

Contact them ASAP... Best of luck!..

[worthy plank]

Thanks for the help

I will contact them today

[worldly cedar]

Sorry we couldnt do that much....

[worthy plank]

Its okay

[worldly cedar]

Thanks!.. ^^ have a good day!

[worthy plank]

You too

[worldly cedar]

I would suggest to open new thread for any issue you face ..regarding this...this thread stayed for too long..

[worthy plank]

Yeah

I will close it

Cya and thanks again for all the things you tried

[worthy plank]

@worldly cedar i will put it in translator

Dear Victor,

Thank you for your message, it is true that you received a different housing, the other housing was not in stock.
You have now received a more luxurious / robust housing and in addition you have received a B450M motherboard, only the brand is Asrock.
You can bring the computer along, because there is an error in the cooler and then Windows has to be reinstalled.

You can also send the computer, I'd love to hear from you.

Yours sincerely,

Support help desk

[worldly cedar]

whats this?..

[worthy plank]

The company replied

Is the problem really my cooler?

I thought it was the motherboard

[worldly cedar]

It says they want to send you with asrock b450M ... do you agree with that?.. and I dont know if it was the cooler!... do you have the PC with you right now?..

[worthy plank]

I have the pc yes

They replied just now

[worthy plank]

I ordered a different case with a different motherboard

[worldly cedar]

Boot into BIOS... the BIOS should show the temperature somewhere!.. check if the temp gradually rises or not...

[worthy plank]

They just gave a different one without saying anything

[worthy plank]

Okay

[worldly cedar]

Ask for the new specs!..

[worthy plank]

I have the same specs

Just a different case and motherboard

[worldly cedar]

I meant ask them what are the new parts they are replacing...the names of them..

[worthy plank]

Where do i check temp in bios?

[worldly cedar]

screenshot..

[worldly cedar]

check H/W monitor..

anyways... ask them what new motherboard are they sending you....

[worthy plank]

The pc will brought away

[worthy plank]

And then?

[worldly cedar]

Screenshot..does it show anything?..

[worldly cedar]

provide full screenshot...

[worthy plank]

There only a qr next to it

[worldly cedar]

Its okay... just provide the full screen image..

[worldly cedar]

Provide this image in full..

[worthy plank]

Sorry i have ultrawide

[worldly cedar]

Now stay at this screen for a while and check if the CPU temps gradually rises!... and you have only one fan in the whole casing?..

[worthy plank]

I have 3 big coolers

[worldly cedar]

Are they running?..

[worthy plank]

1 inside

One under the gpu

[worthy plank]

Yes

[worldly cedar]

Maybe they arent connected through internal chassis pins!..

[worthy plank]

?

They’re running

[tepid tree]

What error codes?

[worthy plank]

No error code

[tepid tree]

Oh not a bsod

[worthy plank]

I had that before

[worldly cedar]

Anyways... check that temps..

and report back after a while

[tepid tree]

Than what was the code on it?

[worthy plank]

Whea uncorrectable error

[tepid tree]

Oh nvm then

[worldly cedar]

@tepid tree @worthy plank both of you had the kernel error with anti-cheat games..... but @worthy plank problem was fixed with bios updates and official drivers!

[tepid tree]

Huh

[worldly cedar]

yep!..

[tepid tree]

Isn’t there a software where you can just have access to my computer and control my mouse and stuff?

Like the ones scammers use

[worthy plank]

When i install clean windows on usb and it randomly restarts when installing my coolers make a weird noise tho

[worldly cedar]

Did you tell them that...PC restarts during windows install?..because i dont see cooler being an issue here!..

[tepid tree]

@worthy plank what caused it

[worthy plank]

Like my coolers start running alot slower or faster idk, and then after it restarts it goes back to normal

[worthy plank]

Yes i told them

[worthy plank]

Idk

[tepid tree]

No hd swap or anything

[worldly cedar]

Sorry!... I dont support remote access assistance..neither I encourage users here to do that...

[worthy plank]

I didn’t do anything to the pc

[tepid tree]

Why not

[worldly cedar]

by the way!.. whats the update on yours?.. did your pc crashed when doing anything other than playing roblox?..

[worthy plank]

But is this normal?

[tepid tree]

No

[worldly cedar]

If it goes back to normal...then it is good..whats the current temp?.

[tepid tree]

Havnt ran any games tho

[worthy plank]

Still the same

[worldly cedar]

Try to install and use some heavy games like GTA V or something?..

anything except those games..

[tepid tree]

Doesn’t gta v cost money?

[worldly cedar]

Yep?..

[tepid tree]

Oh I don’t have it

Will call of duty or apex legends work?

[worldly cedar]

search if they contain anti-cheat...

[tepid tree]

Ohh they do

[worthy plank]

Apex legends uses easyanticheat

[worldly cedar]

Doesnt look like cooler issue to me!..

[tepid tree]

Minecraft with heavy shaders?

[worldly cedar]

You can try I guess?..

[tepid tree]

K

[worthy plank]

Oh

[tepid tree]

I don’t know what other games to try

[worldly cedar]

Its confirmed that it is not quite a hardware issue as you suspected!.. but I have checked dump reports...it refers to kernel violation..

[worldly cedar]

Kindly inform them ..fans are working fine and CPU temps are normal in BIOS..

and tell them to tell you about the new motherboard..

[worthy plank]

👍

[worthy plank]

@worldly cedar i finally got the new pc after long waiting time

How do i get in boot menu on asus? I looked it up on google but all they said didn’t work and i only get in bios

[worthy plank]

No

That doesn’t work

I already found it

The boot menu is just in the bios

I read that too on google

But not true

[worldly cedar]

So you finally got the new pc!...
I forgot.. Did they replace the whole pc or just the mobo?..

[worthy plank]

What is a mobo?

But yes they replaced the whole pc

I also now have 6 fans instead of 3

[worldly cedar]

Motherboard

[worthy plank]

I got a new pc

[worldly cedar]

Hopefully you wont run into any issue!... happy gaming!.. ^^

[worthy plank]

Thx

[worthy plank]

Can i ask why in the bios it shows 3 fans and underneath 2 it says N/A

What does it mean?

And what is the difference between mbp/s and mb/s

[worldly cedar]

Do all the fans spin?..

[worthy plank]

Yes i think

[worldly cedar]

they are actually the same!... mbps=mb/s but your question should be... MBps vs mbps... MBps means megabyte per second!...(what we refer to) ... mbps means megabits per second (what network provider refers to)

[worthy plank]

Why did i first have 20 mb/s and now 160 mbp/s

[worldly cedar]

where?

[worthy plank]

Downloads

[worthy plank]

No it said mb/s and mbp/s

[worldly cedar]

screenshot..

[worthy plank]

Im not home right now

[worthy plank]

But it used to say mb/s when downloading on steam and now it says mbp/s

[worldly cedar]

its always mbps... dont think there should be / between the letters!

[worthy plank]

This was before

I cant show the after because im not home

But it now shows mbp/s

Or mbps

[worldly cedar]

Screenshot you return home..

[worldly cedar]

If it shows mbps..then it is correct..
But it shouldnt be mbp/s...thats incorrect

[worthy plank]

Im almost home

[worthy plank]

Yeah it shows mbps

So there’s no difference in MB/s and mbps

?

[serene flax]

Is it Mbps or MBps, yes the capitalization is very important and the two are very different

[worthy plank]

mpbs no caps

[serene flax]

can you show a screenshot

[worthy plank]

Help me

My screen randomly wont go to desktop

The screen goes on but it wont go to desktop and the cables are fine

[serene flax]

You just can't catch a break can't you...

[worthy plank]

I was just playing and my screen went black

But my screen can still turn on but it wont go to desktop

[serene flax]

Is it just a black screen or is there a cursor too

[worthy plank]

It keept bringing me to automatic repair

I can also go in the bios

It just wont go to desktop brooo

Where is my other boot option

Or is this the good boot option @serene flax

[serene flax]

Did you originally have more boot options there?

[worthy plank]

I think yes

Had these @serene flax

This was with my usb

Bro why my windows boot manager gone

[worthy plank]

Pls help me man

@worldly cedar

[worldly cedar]

What happened?..

[worthy plank]

Idk

My screen randomly went black

When i restart it just goes black again

And in bios windows boot option is missing

I didn’t do anything

[worldly cedar]

Does pc shut down or monitor goes black only?...

[worldly cedar]

Again?...

[worthy plank]

My monitor goes on and so does my pc it just wont bring me to desktop

Its missing

[worldly cedar]

When does it go black?...does windows load?...

[worthy plank]

I shutdown my pc by holding power button and when i restart my screen shows the windows logo and sometimes goes to automatic repair or just leaves the screen black

[worldly cedar]

When you got the new pc...did you clean install windows?...

[worthy plank]

I reset the pc

With usb

[worldly cedar]

Was the storage from previous pc?...

[worthy plank]

Idk

Maybe

[worldly cedar]

Clean install windows I guess...
Dont get why a new pc would have the same problem!...

[worthy plank]

Again?

🙁

[worthy plank]

Why did the windows boot option disappear again

@worldly cedar it still doesn’t show after the reset

[worthy plank]

Pls

[worthy plank]

What do i do

@worldly cedar

[worthy plank]

@worldly cedar i got the windows boot manager back but when i boot in it it just gives me a black screen again

[worldly cedar]

You saw the boot manager again?..

its acting weird!..

[worthy plank]

In the bios yes

But when i startup it still shows black

And when i go in the bios to more settings < boot < and then something idk name and then it shows no windows boot manager

I think its something with hhd

[worthy plank]

Look @worldly cedar

Its back again but it still can’t boot

At some places it says windows boot manager is boot option #1 and here it says #1 is the adata legend 710 @worldly cedar

[worthy plank]

Yeah but idk how

I was just playing a game and randomly windows boot manager was gone

Pls help me

Idk

Bro idk man

🙁

I got the pc for 4 days now

Not even

I waited a month

I already did that 4 times by now

[worthy plank]

And in these pics it shows that windows boot manager is #1 but when i go to hard drive bbs priorities it shows something else is #1 and i cant change it to windows

Its the only option there

Maybe some cable is lose?

Should i send a pic of the inside of my pc?

What is that supposed to look like?

I dont see any cables connected to it

How?

Remove what

I have to take out the ssd?

But how will it fix by reseting if there are lose cables?

So you’re telling me i have to take out the ssd and put it back in and screw it back

But how do i do that without breaking it?

How do i pull it out if i cant reach it

[worthy plank]

No

I dont have anything to get it out

Not even to get the screw out

[soft zealot]

Do you have some sort of moving wallpaper?

[worldly cedar]

Didnt you have the same problem with the older pc?...

What did they sent you?..

Also check if you are using the same ssd as before...

Also check the motherboard!... If its the same or not...

[worthy plank]

Yes

[worthy plank]

How?

[worthy plank]

I have a differeny

I dont have the asrock anymore

[worldly cedar]

Do you think it is the same ssd?..that is causing the problem?..

[worthy plank]

I dont know if its the same one

[worldly cedar]

Do you have any other storage?...

[worthy plank]

?

[worldly cedar]

Any other ssd or hdd you are using in your pc?...

[worthy plank]

No?

[worldly cedar]

If different pcs having the same problem....it could be the ssd...i think!..

[worthy plank]

How do i know if its the same ssd!

?*

[worldly cedar]

This image was from april...it is the same ssd

Anyways... Try to clean install windows (not reset)...using bootable usb...

[worthy plank]

I did already

[worldly cedar]

Deleting all partitions and such?...

How long after a fresh install of windows...does that boot manager error appear?..

[worthy plank]

Yes

[worthy plank]

I have windows boot manager back

But i showed all pictures yesterday you just didn’t answer anymore

[worldly cedar]

Sorry!...i was busy at work...tag me there now

[worthy plank]

Here

It shows the windows boot manager and i did it as #1 but it still doesn’t boot to desktop

[worldly cedar]

Do you see windows loading icon at least?..

[worthy plank]

No

Only when booting from usb

[worldly cedar]

So...right after exiting from bios...nothing shows up on the screen?...

[worthy plank]

Just goes black

But my screen is still on

[worldly cedar]

Stays black or restarts?

[worthy plank]

Stays black

[worldly cedar]

At what point of installing windows.. Does the black screen appear?..

[worthy plank]

Installing windows?

I can just install windows properly and did it a few times already

I can go everywhere

With usb to the install page i can go to bios

Just not the desktop

[worldly cedar]

I meant are you able to fully install windows via usb?..

[worthy plank]

Yes without any problems

[worldly cedar]

Right after windows install...when it restarts... Does it boot to desktop?...

[worthy plank]

And after the install after login in to windows account the screen goes black again

[worthy plank]

I said 100 times i cant go to desktop

[worldly cedar]

Yep!... But i didnt know whether that was a normal boot up or after a fresh install...

[worldly cedar]

Are you creating new account or trying to log into microsoft account or something?..

[worthy plank]

I tried a new account and same accouny

[worldly cedar]

Which windows did you use?... Windows 10 or 11?...

[worthy plank]

It came with windows 11 then i went to 10

[worldly cedar]

So windows 11 had the black screen started...
And 10 had the same problem?..

[worthy plank]

No

It came with windows 11 then i went to 10 myself

[worldly cedar]

Which windows had the black screen error...10 or 11?..

[worthy plank]

10

But it doesn’t have anything to do with that

[worldly cedar]

Did you check with 11?..

[worthy plank]

The day my pc came in i installed windows 10

And 3 days later when i was in the middle of my game the screen went black

[worldly cedar]

I know it shouldnt but your problem is also weird...maybe driver compatibility issue!.

Try to clean install 11 and test..

[worthy plank]

But i had the same ssd on my windows 11 computer with same problem

The old computer

[worldly cedar]

The old computer had boot manager issue...not black screen..

At least test with 11 to ensure whether it is windows issue or ssd issue!..

[worthy plank]

I dont have time to install windows 11 right now

I will have to do it tomorrow

[worldly cedar]

Its okay!...take your time..

It is either windows issue or the iso you are using is problematic...

Or the ssd is problematic!..

@worthy plank just asking..
How long did you use 11 before you went with 10?..

[worthy plank]

The same day the pc came

[worldly cedar]

So immediately went with 10?...

[worthy plank]

Yes

[worldly cedar]

Anyways best of luck...and sorry you had to face such issue..

[worthy plank]

@worldly cedar what is the best ssd

Or just a really good one for my pc

[worldly cedar]

Crucial... Samsung...WD Black...

[worthy plank]

This one

?

@worldly cedar

[worthy plank]

How do you know it fits my computer?