#Pc crash
1 messages · Page 2 of 1
does the file need to be exctrected?
extracted
yes
yes
?
so i need to go to boot menu again?
ok im at boot menu
i select the usb?
Oh
How?
To what do i set it?
Is it saved already?
Or do i need to save and exit first
So i click yes?
Ok so contiunue yes?
What after?
Oky
A
Hey huh
My bootup screen looks ugly again
Like it did before new windows install
Very zoomed in and bad quality
I need to setup pin again?
I need to relogin
Yo guys I’m having a similar issue can someone hop into my ticket and help me?
you also have whea_uncorrectable_error?
okay
fTPM is on AMD CPU fTMP already
Secure boot cant be enabled
System in setup mode
I need to disable CSM
WHWRE?
Where*?
It still says disable csm
Save and exit first?
Secure boot is enabled
Save and exit again?
Then see if it still crashes?
I should do that now?
It probably will

I will just test
Longest time I didn’t have a crazh
@rose thunder hey man i actually think theres no crash anymore
It still didnt crash
Damn @rose thunder
It crashed
Bruh what
It crashed again
@rose thunder help!!!
@worldly cedar
what happened?..
I thought you said you were on the latest bios?..so there was a bios update..
I installed the latest bios version
and it worked for a while?..
that was a good sign... so it crashed only once since then?..
3 times
3 times after the bios update?..
Since i said this it crashed 3 times
Yes
Does it crash when you use your pc normally like browsing and stuff?..
No
anything except gaming..
Only when playing apex or fortnite
You only have this two games or more?...
How or from where did you install drivers?..
I only updates my bios
You didnt download any drivers?..
I did only ur step 1
This
The bios update
Did you play apex after bios update?...did the gpu driver install automatically?..
Show me the device manager...
?
screenshot the device manager..
expand IDE and display adapters and storage controllers..
screenshot..
i didnt do step 2 like i said before
Then do it..
i only updated the bios like u said step 1
idk how
Also dont check for windows updates
thats the problem
okay
whats your motherboard model?..
where can i check?
from asrock
@rose thunder said it was ASRock B450M Pro4 R2.0
Supports AMD AM4 Socket Ryzen™ 2000, 3000, 4000 G-Series, 5000 and 5000 G-Series Desktop Processors; Supports DDR4 3200*; 1 PCIe 3.0 x16, 1 PCIe 2.0 x16, 1 PCIe 2.0 x1; AMD Quad CrossFireX™; Graphics Output:HDMI, DVI-D, D-Sub; 7.1 CH HD Audio (Realtek ALC892/897 Audio Codec); 4 SATA3, 1 Ultra M.2 (PCIe Gen3 x4), 1 M.2 (SATA3); 2 USB 3.2 Gen2 (Re...
So you are using a b450 chipset...
idk what that is
you can check the name...type msinfo32 in windows search and enter and screenshot the bios mode text...
baseboard product..thats the model name of your motherboard...
ASRock B450M Pro4 R2.0
windows 11
download (global) and install them...
only these in the image ..not below it..
and install the drivers one by one...restart when it asks for it...
only those in the photo I sent...
all those?
Yep!...the first 6 drivers..
alright what now?
do i open them all?
they are zip files...open them and extract them to a separate folder...each drivers should be in separate folder..
alright i extracted all zips to their own folder
Start with the chipset..
yep!..
install?
Yep!..
alright i restarted
Any prompts?..
?
any pop-up window related to installation after restart?..
Sata ones...
which one first?
your choice... screenshot the contents of the folder inside..
check whats inside..
go back here ..and right click the nvme express controller ..and click update drivers
ok
then click browse for my computers..select one of the sata folder with check the box that says include subfolders...
what
i dont understand your second sentence sorry
You dont follow this (this is just an example how to do it)... just browse to the location where the sata folder is...select that folder
which one of the 2
pick one..
it doesnt matter which one?
at this point we dont know...so it is picking time!
click ok
next?
yep!
Restarting my pc
It said to restart
screenshot..
I already restarted
Did you see drivers installed successfully or something?..
It gives this again
Bruh
My pc shut down again and restart
It says preparing automatic prepair
Wth
click advanced option..
The drivers must be faulty... didnt think asrock would be this careless
Exit and continue to windows 11?
no..
Or troubleshoot
troubleshoot
screenshot every step
Reset this pc or advanced options
advanced
startup settings
restart
press 6 ..that says enable safe mode with command prompt..
Here again
It happened again when i click f6 here
My pc shut down again
@worldly cedar
Welp!.. this is very annoying..that official drivers corrupts the device...disappointed with asrock..
So what now?
How fast was the windows install?..
Dont tell me i need to reinstall windows again
Apparently ..I think you have to... while I am still looking for a solution to avoid reinstall...
The driver was faulty for some reason despite...saying it was installed succesfully... it made the storage unrecognized by windows...
But i already reinstalled windows
When i reinstall it again it wouldnt change anything
Hold for a moment till I see if there is a way to avoid it... but if you are using ssd...it shouldnt take that long.. and you will not install games this time...
Im using ssd
But i dont have a laptop now
I wont be able to download anything from the laptop on the usb
I format it today
For the new install on bios
Bro wthhh
I cant restart my pc
I cant get back into windows
there is another option... you can use reset option from automatic repair..
It will reset my entire pc again?
Well i dont think i have another option because it wont let me back into windows….
Ah man
I dont think there is a choice... anyways.. if reset is successful...then avoid installing sata drivers...
okay then troubleshoot...then reset
Cloud install or local?
How fast is your wifi?..
or ethernet?
I use ethernet cable but i have very slow downloads and wifi
Ethernet is still slow?..
cloud means it will download windows installation files...local means it will use the already installed windows files..your choice now..
Usually cloud is better..but..
But cloud says download aand reinstall windows
But dont i already have windows installed
Yes..but for reset ..cloud is like using the usb to install..clean...local is not so perfect ..
I would choose cloud but my internet speed is fast enough ..not to wait for long
Okay this time..dont download games...first install the drivers...avoid the sata ones..
also dont check for windows updates...
But i need to download chrome and discord
I need those 2 to go to the site
To download the drivers
you can block the windows updates from services
is this a school desktop or something?..or school account associated with it?..
No?
then click no..
since you are used to clean install..then fully clean ..
It says this can several hours
Yep!.. since it will download files.. but if your internet speed is fast enough then it wont take that long...Did you have few or many apps installed after you reinstalled windows last time?
Then it wont take that long..
Anyways.. I wont be here at the time it is done with the reset... Download the drivers... again.. and avoid sata ones..
block windows updates first..
So i download all the same ones
yes except sata ones
Except the sata ones
Can u explain how i do that?
Before you go?
- First disable windows updates from services.. click stop..then disable...then apply
Then you download the drivers again... extract them using rar.. and follow the same process to install all the drivers..
After installing drivers...
-
Use your pc normally ..dont download or play any games...just use your pc..do some benchmark like geekbench6 ..watch youtube...do it for an hour or more ..to ensure your pc works fine at least when you are not gaming..
-
If your pc doesnt crash then ..play a different game like valorant first to check whether it is an issue with apex or the other game...
also download nvidia gpu drivers from here..https://www.nvidia.com/Download/index.aspx?lang=en-us
select your OS...then your gpu from the list..
Do you have to go now?
The download is at 99%
Loading
Hopefully it finishes within 20-30 mins or so..
Okay
How long will it keep loading at 99%?
Oh bruh
Its reseting now
Resetting
It is already at 99%?..I thought you said ethernet was slow?.. xD
Its stuck at 1%
Bruhhh 2%
This is going so slow
This is more than a few hours..
Its okay...reset takes time...but since you have 5900X..hopefully it wont take that long
it alright.. have patience!..and you are told what to do.. knock me if it is finished early..if not then follow the instructions already mentioned..
I think you will be back from where you have to go in 20-30 min
And it still wont be finished
Because its still at 2%
Bruhhh
But uhm
In what order do i extract the downloads ?
first chipset... then gpu drivers from nvidia
Which one after?
then realtek lan driver
I think you dont need realtek audio driver...since nvidia drivers contain audio...
Let me just tag the site
Okay so not the santa ones and audio
20%
definitely not sata ones...but for audio.you can download...but dont install..check if nvidia drivers can take care of the audio drivers
How do i know if they did?
You wont have any problems with sounds..
Also you can check the device manager...sound controller
Alright which one do i extract after?
download raidxpert2 but dont install..could be suspicious one or can mess up!..for now those drivers should be enough..
So...chipset...gpu...lan...
What is my OS?
And if i can already ask about step 3: the removing ryzen or something
I dont know exactly what u said
But it was something with removing ryzen
you dont have that ..so ignore..
yes...ryzen 9 5900x..according to your own information..
Thats what my pc says
Then thats what you have..
So then why not do step 3?
I didnt know whether you have ryzen master control..since you didnt have any..so avoid..
Okay
But what is my OS?
windows 11?..
I see
Keep updating ..
So the sata was a virus?
Nope... just a bad driver or asrock didnt give us a proper way to install
Update on reset progress?..
70%
Are you back?
Its okay... just sent message here..when it reaches 100%...so that I get notified..
@worthy plank whats the current status?
Its done
I fell asleep sorry
Was reset successful?..Did you install the drivers?..
Wait
Bro howweww
Did you see if reset was successful?..
I cant even get to login screen
No i fell asleep
Man what do i do
Wait for the laptop..to create bootable usb..
I mean there is nothing you can do now...wait.. And take some rest or sleep!..^^
You can... Why?
I want it
Dont think this is a windows issue..
Take a rest for now!..wait for the laptop...then create whichever you want.. 10 or 11..
You can..but you already know what to do...hopefully you dont need help clean installing windows..
You should have that iso downloaded to your laptop...if not then..
Which method did you use?..
Rufus or mct?..
I cleared it in disk management
I dont know if that was successful or not
But my pc keeps getting the same blue error from the driver i downloaded
If rufus worked for you...then use it...
It will be fixed...once you clean install from usb..
@worldly cedar
Ready?..
I have the laptop
What website do i go to to install windows 10?
https://www.microsoft.com/en-us/software-download/windows10
You sure you want windows 10?...
and not 11?
Im sure i want the 10
It doesnt need to download the Create Windows Installation Media?
I cant click it
Im on the laptop
What do you mean?...
Im using discord on my phone
And im installing on my laptop
I cant click the link on my laptop
But dont i need to use Rufus on the usb first?
Your laptop doesn’t have wifi?... Right now?..
Also did you use rufus or mct tool last time you reinstalled windows?..
My laptop has wifi
I used Rufus tool last time. I still have the app on my laptop.
But windows 10 doesnt have the third option. On windows 11 the third option was the iso one
That link will directly download 10 iso...
You can either login to discord and click it...
Or use mct tool to download 10 iso..
I still think you dont need 10..but its your choice!..
What is a mct tool
Media creation tool
What is the difference in Create Windows 10 Installation Tool and Your Iso link?
Mct tool can prepare your usb...or download 10 iso..
Its the same..i gave you the link for convenience..
You can use mct to download the iso..
Okay i will plug my usb into the laptop and download the second option: create windows 10 installation tool
The reason I told you to avoid 10 is because... You will receive windows 11 update..from settings..eventually going to 11 anyways! .
I mean windows update will offer you 11 since it supports it...someday..you will receive the notification..
Okay!... Then create the usb..the process you followed earlier to install..
But last time it was downloaded on the usb
It doesnt matter... Just tell me did you use mct or rufus...
The iso shouldnt be on the usb anyway..
Which one do i click? The mediacreationtool or win11_22h2_english_x64v1
I dont know
I used both
Do you know how to disable secure boot?...
On my own pc?
From bios?..
Yes
The desktop with 5900x..
Then use rufus...
Hm?..?
Thats a new one...
It happened before
Since when that was a problem?..how did you solve it?
It happened before when i wanted to reinstall windows 11 the first time
Hey
Im going to reinstall windows 11 again
Cuz
@worldly cedar it wont let me open bios
I get this screen when i try to open bios
Wait nvm im in the bios
Security - secure boot
I see!..
Secure boot is already disabled
Good..then use rufus..
But my usb is already empty
@rose thunder this happened because of a driver i installed
It wouldnt let me go back into windows
@worldly cedar
Looks good..
What now?
Rufus completed?...whats the progress?..
Rufus completed
Percentage
Why did you tick usb hdd tho?..
?
Dont worry..it shouldnt matter... But tick "usb-harde" only when you use external hdd...not flash drive..
For now its okay
Screenshot when completed..
Then boot from usb in your desktop.
Why does my bios say its 8:15 am while its 8:17?
You have your pc open?...
Screenshot
Then shut down your desktop pc..plug in usb...and then boot from usb..and install windows...
Remember to delete all partitions.. of your ssd..you can screenshot
Yes the usb?
Partition 2.
Well the pc came with pro
But the first time i reinstalled mcford said i needed to install windows home
You dont have the product key?...
Nop
Go with pro...if it came with it..
My licence was illegal
Oh!..
Then you will need to buy home or pro license.. Later on...
For now..go with pro
Next week my pc will be brought to a shop
They will give a licence
And check all hardware
But i want to see if i can do anything now
Because i want to play games
.
Custom
Select each and click delete..
When it becomes single unallocated partition...
Then click next!..
It should be faster than reset!..haha!
It is
Lesson learnt...never use reset...it is useless most of the time
But how was it so slow?
I didn’t even have much on my pc
Not even 1/4th was used
Is my wifi that slow?
Reset uses a bit different method.since it tries to keep system files and installed drivers!.
Bruh
It fixes virus tho
But even a whole new windows is faster
Can i use my same windows account tho?
Or i need to make a new one again?
Why is my screen so stretched
Windows account... Local or Microsoft account?..
You can create ms account..or local account since it is pro..
Do you know why my screen is so stretched?
Maybe because gpu driver is not installed..
Just continue to finish the setup
Hey wth
It says to save all settings preferences and onedrive files
From my last microsoft account
Do i want that?
Or restore
Your choice...you can set up as new device..
My screen randomly turned black and im at the next
Oh my screen isnt stretched anymore
Doesnt that mean i still have all the drivers
I had installed yesterday
I still have all this screenshotted
.
Alright im at desktop
You wiped the drive.. So you will need to redownload...
Disable windows update
I just did
Good now download the drivers... Like you did earlier!..
Can i download discord and Spotify and chrome
You can..
But i wait with downloading steam and apex
Avoid downloading them for now..
First install drivers..
Steam apex
✅
first chipchet
btw
my headset already works
i can hear sound and microphone works
@worldly cedar like this?
Looks okay
Yes you can...
Proceed.
Good
Yes..install lan driver..
Since your pc works fine when you dont game...the cause of crash is still vague.
when i dont game it doesnt crash
Thats why...i think the issue could be somewhere else...like drivers?..
It is still unclear atm!..
Is the gpu drivers installed?..
Then restart... Forget geforce experience...
Okay i restarted
Install lan..
Was there anything else... in the drivers list...after lan..that i told you?. ...I dont remember
Except sata of course!...
nope it was chipchet, gpu and lan
Setup.exe
this one?
Yep!..
there was realtek_audio and raidxpert
but u said to only download not extract or rin
run
Go to device manager and check sound controller...screenshot..
Okay it is managed by nvidia drivers!. So you dont need to install realtek audio..
You dont need to maybe...unless the installer asked you to do so...
it didnt
it just said finish and it closed
your first step after downloading all this: use my pc for a hour like watching youtube
but it wont crash when watching youtube
im already sure of that
since i tried it many times before
it really only happens when playing apex and fortnite
maybe other heavy games
You can do cpu benchmark like geekbench 6 to put some load...
.
but not small games
are those already installed?
this one?
Use your pc normally without games..for a couple of hours..
(You can download games at that point)...
And you can try geekbench 6..or passmark test..
Try geekbench 6 first for light load test..
okay so i download geekbench 6
Do anything except gaming...if it doesnt crash then try other games like valorant or anything...to check whether it crashes!...
Its okay..it is just for testing... Any games other than those two will do..
i tried roblox, rocket league, devour, assasins creed
none of them crashed
only fortnite and apex
Looks like specific issue..
But proceed with the steps...
I will be leaving now!..best of luck!...
wait
is geekbench 6 on google
or microsoft store
i already got it
what even is it for app?
For CPU performance test...
Cpu benchmark..best of luck!..I will be leaving now..
it didnt crash while the cpu benchmark
Continue using your pc normally..for couple of hours... Meanwhile you can download games in the background!..
my wont crash when im not playing apex
which game?
i tried most of these games
except ark..
to big download
and on epic games i played rocket league, assasins creed, fortnite, gta,
fortnite and apex only crashed
btw @worldly cedar do i keep windows update on disabled?
and do i keep secure boot in bios also on disabled?
because windows says this
but its still disabled
this guy has exact legit exact the same problem as me
Enable...windows update
u sure?
You are safe to do so... Now..
which one do i choose?
Manual..
do i check for updates?
Or let windows auto check it for you....
You will need windows updates anyways!...
so automatic?
First try other games.
Chances are..apex will crash..
You will need to know whether it is indeed apex problem...and not overall games...
Try fps games like csgo or valorant..
Then any other games..
Its okay...first try csgo..
then try one other game..
Finally get ready to test apex..
After how long apex does that?..
apex after almost every match
but yesterday it let me play for 1 hour straight without crashing
do i enable secure boot in bios btw?
Try for 20-30 mins...
Dont know...
expect that apex will crash...i am starting to think it is a game issue!..
but it crashed on fortnie
fortnite
fortnite it crashed about 2 times in total
Thats why it gets confusing...
Anyways..all you can do is testing..
apex it crashed about 50 times in total already
apex really was after every single game
Also b450 is quite midrange for a cpu like 5900x..
my motherboard?
Yep!...

Its okay!..for now if it works well
I always avoid gigabyte and asrock..
At the pc specifications when ordering it didnt even say it was from asrock
It didnt say anything about motherboard
csgo is installed
do you want to see what i ordered?
Bekijk Circular RGB Gaming PC | AMD Ryzen 9 - 5900X | GeForce RTX 3060 - 12 GB GDDR6 | 32 GB DDR4 | 1 TB SSD - NVMe | Windows 11 Pro op: https://www.bol.com/nl/p/circular-rgb-gaming-pc-amd-ryzen-9-5900x-geforce-rtx-3060-12-gb-gddr6-32-gb-ddr4-1-tb-ssd-nvme-windows-11-pro/9300000130286657?referrer=socialshare_pdp_iphoneapp
It maybe dutch for you
But maybe u can change the language
@worldly cedar i really dont like this game
Its okay..
Remember..you are not playing but testing..
Been playing for over 20 min now
Okay... Try another game or apex...
okay
i will try apex
nop
but if my cpu or motherboard is bad, why do only fortnite and apex crash
why doesnt csgo crash?
why doesnt gta or assasins creed crash?
but i already reinstalled apex 3 times now
the second time it was still crashing
i reinstalled windows and it reinstalled apex
and it was still crashing
i did many times before
of the errors and criticals
Fortnite and Apex Legends both use Easy Anti-Cheat which is a kernel level anticheat, maybe your something in your system doesn't like that
hey
my pc keeps getting kernel-power error
in event viewer
something with kernel-power
error 41 i think
If only those two games cause a system crash and nothing else, it might be something to do with EAC
how can i fix that though?
No clue, just an observation I've made, hopefully someone else can help you with that new information
wow
but yes
everytime my pc crashed
it said in event viewer kernel-power
and when i clicked on the errors it said memory
some like that
and the critical all said power loss or something
i need to get another crash to tell exactly what it said
doesnt this make my game unplayable
The only thing I can suggest is to uninstall any other game that uses anticheat software that is not EAC, sometimes different anticheat software can conflict with each other
And then try running an EAC enabled game like Apex or Fortnite
i only have apex atm
and csgo
i reinstalled windows for the second time this morning
my pc had a illegal licence btw
That shouldn't matter
but even when i only had apex on my pc it still crashed
the legit only game i had on my pc was apex
so i should try to uninstall easyanticheat
but wouldnt that make apex unplayable?
So...how is apex doing now?...
Why?
here
Will apex run without anti-cheat?..
Expected..
maybe i need to delete the easyanticheat files and folder?
i dont think it will run without anti-cheat.
Valorant doesnt either!...
but what if easyanticheat is the problem that makes my pc crash
because fortnite and apex run on easyanticheat
It may...csgo..valorant also contain anti-cheat ..
Also your dump file referred to authenticamd.sys...not anti-cheat..
Someone had an issue with apex due to anti-cheat...
The minidump file also proved it...
And your bucket ID is different
Haha!...it is not like this has an easy solution!...
With anti-cheats..
If it crashes again...check the dump report again...the bucket id...
What does my minidump say it is?
I send mine yestery
Yesterday
For now...forget what happened yesterday...
Start testing fresh...with apex...and if it does crash..check the bucket id from minidump file
Is that the longest record of not crashing?... 
Yes
Hope it goes well...play for some more.. Like 1-2 hours more..
And then report back here!...
Still no crash

Great news!..
what if the fix was uninstall and reinstall easyanticheat?

Highly unlikely!...
EAC will always function the same..
It must be the BIOS update and chipset drivers...but you will figure that out once you try fortnite..but this time dont uninstall anti-cheat for fortnite..and test!
Your choice!...
i been playing for over 3 hours and still no crash
Welp comrade!.. looks like your struggle has finally paid off!... 
hope so
Mark it as solved after you confirm that it doesnt crash ..for at least one day..
yep
but i think it still needs to go to the shop
for the new clean licence and just to double check all the hardware
Sure!... It was great to help you and you learnt a lot of about windows install...bios update ..secure boot stuff!... hopefully you will never need any help regarding such issues!... Have a great day..and dont forget to thank @rose thunder ^^
Thank you both very much

But i will ping when it crashes again
Have a great day also!
Hopefully you wont have to!...
I think it is
It still didnt even crash once
I have been playing for 9 hours
This is the only game i play
what was the solution?
@rose thunder
How did u see my license was illegal? Because if i want to confront the company who sold me the pc, i need to show it to them
And also to windows to report the company
@rose thunder
when did i send the screenshot
where can i find the illegal license again?
i still had the license after the reset
we checked right
are you sure?
how am i supposed to show the company the gave me illegal license
wait square buttons on a W11-ish UI ?
What
how is this possible when my monitor isn't even close to this amount of fps? @rose thunder
@rose thunder @worldly cedar help me plss
My wifi turned off randomly and its back on now
First it kept bringing me into bios
And now it brings me into automatic repair
And back in the bios again
I cant go to desktop
Pls help me @worldly cedar
Aw man
My wifi turned off randomly
I turned it back on
My pc started acting slow
And when i shut it down and restarted it
It kept bringing me into bios
And when i left the bios it brought me into automatic repair
Then i reset my pc
Reinstall windows
And now its still happening
Reset tool
Let me guess
I have to do a clean install again
But i cant
It wouldnt let me go into boot menu
Have you tried holding shift when pressing the restart button in the start menu
And from there you can reinstall windows
I cant get to start menu
Oh
I did troubleshoot
At automatic repair
But nothing
My pc was working perfectly fine
And randomly after my wifi shut down this happened
What can i do
@worldly cedar im trying to clean install windows again, and i used rufus with the windows 11 iso
Im in boot menu
But when i want to install it keeps bringing me back to select language
Plsss help me
What happened again?..
screenshot!..
Mann im stuckkk
Every time i now startup my pc it says something like this
like what?..
and I thought you had your problem fixed...why are you attempting to install windows?
Everything was working fine
My wifi randomly turned off and i put it back on
My screen was frozen so i shut down my pc and restarted
Then it kept bringing me into bios or automatic repair
I already tried to clean install with the usb using rufus again like we did last time
But everytime my pc keeps restarting

restarting to where?... this black screen?
No it kept restarting to boot menu after
And then i unplugged the usb
And i got this black screen
I re plugged the usb and i still got this screen
I can still go into bios and boot menu
But not to desktop
You sure you followed the procedure of clean installing windows properly?.. and do you see windows boot manager ( your drive name)..in the bios boot menu?
I only see partition 1 and 2
Yes i went back into old messages
