Pc crash

[worthy plank]

like my pc freezes i get a random loud buzzing noice out my headphones and my screen shows the blue error but really fast and then my screen just shuts off and goes back on

Pleaseeee help meee

<@&787033266225938472>

[worthy plank]

Why nobody want to help me

ryzen 9-5900x
RTX 3060
32gb
1000 gb

it came with windows 11

i did all updates

that it said at settings

like 10 minutes ago

no

it keeps crashing when i play games

it keeps crashing when i play apex

and i get errors like this

[ionic linden]

I was not able to help earlier as I was asleep.

First and foremost, could you provide me with all of the crash dumps in the C:\Windows\Minidump\ directory?

[worthy plank]

it says its no location on my pc

i have internet

all are connected that need to be connected

hdmi

and

the big cable for it to turn on

yeah

it shows 2 things

but there is no fix for them

thats what it says

wait

what do i need to troubleshoot

but now that im just on discord it doesnt crash

when i play apex or any other game it does crash

[worthy plank]

@ionic linden i dont have minidump

[ionic linden]

Hm

[worthy plank]

my pc is brand new

[ionic linden]

Well there are a couple of things I would like to ask related to the crash dump, then a couple more things for when the crash occurs

[worthy plank]

okay

[ionic linden]

1. Do you have crash dumps enabled? You can check via "Advanced system settings" (searched in the search bar), clicking on the "Advanced" tab, and clicking "Settings" underneath the "Startup and Recovery" category at the bottom. Send a screenshot of the settings like what I have posted below.
2. During the crash, did you forcefully power off your system? If so, try not to do that for next time, as that will prevent logging the crash dump.
3. You can also check for a C:\Windows\MEMORY.dmp file, as this file should always be written (assuming crash dumps are enabled). I do not advise sending this file however, as this can contain user-mode memory (and as such, passwords or password hashes stored in memory).

Now, I do have a couple of questions for the crash itself.

1. What hardware are you working with? I see that you published some information about your hardware earlier, but if there is other information that you would like to provide me with, please do so.
2. Have you performed any forms of overclocking (or underclocking)? While overclocking can yield benefits, it also decreases your computer's reliability under some circumstances (as you are pushing hardware beyond its limit).
3. Have you customized the input voltage (overvolting or undervolting) to any hardware component? While this is required for actions such as overclocking, this too can cause problems, specifically bit-flips in memory (either CPU memory such as cache or RAM). For more information on the singular bit-flips caused by undervolting in particular, you can refer to this website here: https://plundervolt.com/

There are also some other questions I have, but I will save them for later

[worthy plank]

1. advanced system settings brings me to google
2. i didnt do anything forcefully, i'm just playing a game and i randomly hear buzzing noise coming out of my headset, then the screen freezes and the screen turns off. It goes on by itself though and i need to re login and restart the game.
3. i dont have memory.dmp either but thats maybe because i didnt do your first step

[worthy plank]

was for this

[worthy plank]

what hardware am i working with?

what do you mean?

i dont know what overclocking or underclocking is sorry

[ionic linden]

1. Refer to the attached image below. You may have to wait for it to resolve, as Windows will take you to "Bing" if you search immediately.
2. What I meant was, did you power off your own system (by hand/manually, not automatically) during the crash dump logging/blue screen?
3. Alright.

[worthy plank]

just wants to bring me to browser

[ionic linden]

When I ask "what hardware are you working with," I'm referring to your PC specs (specifications)

[ionic linden]

Well, try this then. https://windowsreport.com/advanced-system-settings-windows-10/

(DO NOT DOWNLOAD OR INSTALL ANY SOFTWARE FROM THIS WEBSITE, it is likely adware. Just follow some of the steps that do not include downloading or installing external software, as the steps themselves are accurate.)

[worthy plank]

AMD RYZEN 9 / 5900X - 3.7 GHz
GB - DDR4 - 2666 MHz
1 TB SSD - M.2 - NVMe
NVIDIA GeForce RTX 3060 - 12 GB GDDR6
Windows 11 Pro
720 watt

this all i know based of where i ordered

alright yes im here

@ionic linden what do i do from here?

[ionic linden]

You may now follow my instructions, starting with clicking on the "Settings" button at the very bottom of that GUI (underneath "Startup and Recovery," underneath the "System startup, system failure, and debugging information" text)

Then, send me a screenshot of the pop-up

[worthy plank]

for me its not located at C:\Windows

[ionic linden]

%SystemRoot is the equivalent of C:\Windows

[worthy plank]

oh

[ionic linden]

So these are default settings then. What disk space are you working with?

[worthy plank]

idk if this is what you mean

[ionic linden]

No, that's what I meant, you're good

Not sure why it was not logged then, but alright

[worthy plank]

it still cant find it on my pc

[ionic linden]

Yeah, then it seems like it was not logged

Just for future reference (incase you did this), do not power off your system if your computer crashes. Let it restart on its own.

Now about the crash itself. From what I understand it crashes while playing Apex, correct?

[worthy plank]

i let it restart on its own

im not doing anything

[ionic linden]

Alright

[worthy plank]

it happend like 10 times today

happened

[worthy plank]

any game

fortnite too

i didnt have it on rocket league tho

[ionic linden]

(If you want, you can use my settings for it, which I know will log it each time. Just bare in mind that you will have to restart your computer manually after the crash is done. Only do so if it is at 100%)

[ionic linden]

Does it happen instantly or after some time?

[worthy plank]

after some time

[worthy plank]

i will have to restart myself?

but its already restarting its self

[ionic linden]

If you used my crash dump settings, yes

As I disable automatic restarts. There are a number of reasons why this can be a good thing to have, but that's beyond the scope for now

[ionic linden]

Do you have an estimate for how long it takes?

Does it crash after an hour, 10 minutes, etc.

[worthy plank]

my pc doesnt shut of or anything, but my monitor just freezes and a blue screen pops up for a mili second.. i cant even read what it says and my monitor goes in standby mode

[worthy plank]

just random times

most of the times right when i want to start a game in apex though

or when i do nothing in lobby

it never really happens in game

[ionic linden]

That's because of the size of the crash dump. The automatic memory dump is very fast to write to the disk. This is also one of the reasons why it can be helpful to disable automatic restarts, as this way you can read the blue screen error.

[worthy plank]

but like my pc doesnt shut off

its just my screen i guess

[ionic linden]

I do have some potential ideas however as to what could be causing this, but I'm still uncertain. The ideas in mind are related to your GPU

[worthy plank]

my pc keeps running when it happens

[worthy plank]

can i try your settings and try to play apex?

[ionic linden]

Sure

Just be sure you take a picture of the blue screen and send it via Discord

[worthy plank]

when the blue screen pops on i can make a photo

yeah

[ionic linden]

Exactly lol

[worthy plank]

can you make a screenshot of what you have different?

?

[ionic linden]

Sorry, I'm back now

[worthy plank]

no problem

i really appreciate you helping me

[ionic linden]

This is what I like to do, help others and resolve problems that should never happen

Also because I've had years of experience understanding blue screens. I think it's selfish if I don't help others troubleshooting one

[worthy plank]

i do keep the windows 11 operating system the same right?

[ionic linden]

Correct

The settings that I have highlighted are the settings you should change

[worthy plank]

Restarting

Alright im going to play apex

[ionic linden]

Sounds good to me, feel free to ping me when a crash arises @worthy plank

[worthy plank]

Will do

[worthy plank]

It crashed again

But no blue screen

And it restarted by itself

@ionic linden

[ionic linden]

Can you go back to this dialog here?

[worthy plank]

Sorry im back

i have what you have

@ionic linden

[ionic linden]

And you restarted last time?

[worthy plank]

it didnt show a blue error screen

[ionic linden]

Well, I mean restart after changing those settings

[worthy plank]

it restarted itself again

[ionic linden]

I'm gonna take that as a yes then.

If it's not going to write crash dumps, I'm going to give every possible solution. I didn't want to do this as this can be a huge hassle for you, but I'm working with little information here

So, let's try a couple of things

[worthy plank]

i dont know more than you sorry

[ionic linden]

Well, that's not what I meant. It's just it won't write crash dumps

I didn't want to pester you with thousands of potential solutions, but I may have to now

So, forgive me

[worthy plank]

its weird that it skipped the blue error screen this time

[worthy plank]

you didnt do anything wrong?

[ionic linden]

Well, I'll be giving many solutions here. So in essence, I apologize for practically giving you a hassle

For one I will give you the classic "repair system files and restart" ordeal. These commands need to be run with administrative privileges. If you would like a description of what each command does, I can provide you with one (and you can have this information confirmed via another member).

DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow
pause
shutdown /r /t 0 /f

This will need to be saved to a batch script file (which I have also provided below). Please confirm that the batch script provided is identical to the commands I have depicted here.

@worthy plank

[worthy plank]

i run these 3?

@ionic linden

?

[ionic linden]

Those 4, yes

[worthy plank]

Uhhh

I was playing another game of apex

It crashed without the blue screen error again and now i keep on hearing the bzzzzzzz sound

It doesnt go away anymore

@ionic linden

[ionic linden]

Oh

You probably just forgot to restart after applying the system settings changes

[worthy plank]

Its gone

I shut down the pc

[ionic linden]

That's a good sign then, it may have written a dump file this time

[worthy plank]

Where can i see

[ionic linden]

Though, that means this did not work, which I fully anticipated.

[ionic linden]

C:\Windows\Minidump\, but please browse to it manually

[worthy plank]

I didnt try that yet

[ionic linden]

Oh

Given the nature of the crash, I highly doubt that the system file checks will do anything, but it's worth trying that out

[worthy plank]

So this pc

Windows

[ionic linden]

Then minidump, yes

[worthy plank]

And search for minidump

[ionic linden]

If it does not exist yet, it should be created after some time, especially if the MEMORY.dmp file exists

[worthy plank]

i will try this now

the 4 commands

Is pause a command?

[ionic linden]

Minidump is not a file, it's a folder

[ionic linden]

Yes, but it is not required if you are typing these in manually

But if you are typing these manually, be sure that they are run in order.

[worthy plank]

Im copy

Pasteing

[worthy plank]

i cant find it

Alright i did the 4 commands

these are all the files and folders i have

in windows

@ionic linden what were the commands for?

[ionic linden]

The commands are to find and replace any corrupt system files, including corrupt device drivers. I have suspicion that this will not resolve the issue, as the crash is related to specific actions (playing a game), and the crash occurs at random times (hinting at potential memory errors).

After running the commands however, you will need to restart

So please, do not forget this time.

[worthy plank]

i restarted

DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow
pause
shutdown /r /t 0 /f

i did these 4

[ionic linden]

Okay

[worthy plank]

and after the shutdown one it restarted

[ionic linden]

Well that's what that command is supposed to do

[worthy plank]

i have to restart now?

[ionic linden]

No

I figured you didn't run the shutdown command, which is why I mentioned that

[worthy plank]

but what do i do with the problem of me not having the minidump folder?

[ionic linden]

How about this

Send me a screenshot of the C:\Windows\ folder

[worthy plank]

here

[ionic linden]

(God I hate Windows sometimes)

[worthy plank]

but why when my pc crashes now, it doesnt show the blue screen error anymore?

i now just get the bzzz sound and my screen goes black

[ionic linden]

I have suspicion that it is your GPU drivers

[worthy plank]

and it restarts

[ionic linden]

You said you have a 3060 correct?

[worthy plank]

yes

[ionic linden]

This is going to sound very cliché, but try updating your GPU drivers

[worthy plank]

how can i do that?

[ionic linden]

Do you have GeForce Experience installed?

[worthy plank]

yeah

[ionic linden]

Alright, I'm going to start mine up real quick so I can show you where to go

[ionic linden]

And you're already there, okay then

If it's the latest GPU driver, I'm thinking you could try to downgrade the GPU driver instead

[worthy plank]

how can i do that?

[ionic linden]

Currently trying to figure that out

I've never had to do that before

[worthy plank]

idk why this is happening to me

the pc is brandnew

:(

[ionic linden]

In times like these, I would request to have remote access to the computer so I can check for certain things myself, but there are a ton of problems with that (privacy-related issues and this server's ToS)

Well, I didn't want you to have to fiddle with Device Manager, but it seems you'll have to do that.

[worthy plank]

how can you have access to my pc without my pc

[ionic linden]

AnyDesk

[worthy plank]

?

[ionic linden]

You'll see

You will need to run Device Manager (if you cannot open it via the search bar likewise the advanced system settings, you can use this article here https://www.nvidia.com/en-us/drivers/driver-rollback/)

After opening Device Manager, click on "Display Adapters"
Select the display adapter and right click it
Click on "Properties"
Click on the "Driver" tab at the top of the pop-up

Is the roll-back option available?

[worthy plank]

yes

[worthy plank]

roll back option is available yes

[ionic linden]

Try rolling back the driver (click on it). Your monitor may flash during the process, but that is normal.

[worthy plank]

i did it

[worthy plank]

what now?

[ionic linden]

Restart the system on your behalf and we'll check the GPU driver then

[worthy plank]

so restart pc?

[ionic linden]

After a couple of checks, we'll see what Apex does

[ionic linden]

Yes

[worthy plank]

alright

back

its still the same one

[ionic linden]

There's another way to do this, but I'll save that for later. I don't think I should have you completely uninstall it yet

What is the temperature of the GPU after playing Apex or another game

[worthy plank]

how can i check?

[ionic linden]

Task manager should be able to provide that information

[worthy plank]

i will launch apex

[ionic linden]

There's a chance that your GPU does not have sufficient cooling, let alone your PC as a whole

[worthy plank]

im not in a game rn tho

idk if it will change

[ionic linden]

Well, you will need to be in a game

Oh and believe me, it will change

[worthy plank]

in game

[ionic linden]

Did you close Apex when this drop occurred?

[worthy plank]

No

i did not

[ionic linden]

Hm, okay

Close out of Apex then, it may not be temperature

Unless, is your PC a laptop or desktop computer?

[worthy plank]

its a desktop computer

i think

well it isnt a laptop

[ionic linden]

There are only two options there

So if it's not a laptop, it's a desktop

I don't think a Windows tablet exists, so I don't have to ask about that

[worthy plank]

its a desktop then

[ionic linden]

For a desktop, that temperature shouldn't be a problem

Though, I did notice that your GPU was under significant load there, and I presume that is the GPU load that you get while in a match as well

[worthy plank]

the game is running good too

smoothly

[ionic linden]

Even though the game is running smoothly (as you said), I would try to reduce some settings

[worthy plank]

i did

i reduced all already

should i play apex again and wait for another crash?

maybe it gets blue screen error?

[ionic linden]

I suppose you can try that

If there is no blue screen, then I will try to check another location and see what occurred around that time

[worthy plank]

okay

i will ping you

The buzzing sound hurst so bad

Wth

It crashed again

No blue error screen

It keeps on crashing after my game

@ionic linden

[ionic linden]

I need to study something here soon, but I'll check this real quick

I need you to go to Event Viewer, let me get an article to show you how to do that

[worthy plank]

i know

[ionic linden]

https://www.makeuseof.com/windows-open-event-viewer/

Okay

[worthy plank]

its talking about dump file here

[ionic linden]

Wait a minute

Do you see the "Critical" error there?

Show me what it has

Both of those "Kernel-Power" category errors

[ionic linden]

The next one?

The one above*

[worthy plank]

?

the information one above critical?

[ionic linden]

Nope, that's unrelated nvm

I don't know how I'm going to do this

[worthy plank]

uh

[ionic linden]

You don't know what overclocking is, so I highly doubt it's that.
Your copy of Windows for some reason doesn't log crash dumps.

How about this

https://www.nvidia.com/download/driverResults.aspx/199655/en-us

This one is 2 months old, but we'll see if errors occur with this driver

[worthy plank]

why are the downloads on chrome so slow for me

games download faster

which one i check?

@ionic linden

[ionic linden]

Just the driver

[worthy plank]

custom or express?

@ionic linden

[ionic linden]

Express is fine

[worthy plank]

its installed

[ionic linden]

Restart your computer.

[worthy plank]

done

[worthy plank]

what now?

[ionic linden]

Well, try playing with Apex or Fortnite again

Assuming it successfully installed (which it better have)

[worthy plank]

@ionic linden it crashed again

It only seems to crash after i played a game

But there’s still no blue error screen

[worthy plank]

@ionic linden

im shutting off my pc

[ionic linden]

Apologizes, I got busy with something earlier and I'm currently busy now

I meant to say something afterwards but I got caught up

[ionic linden]

I will say this, and if this does not work, I don't know what else to do. It is clearly related to the GPU itself, but I am running out of things we can try.
Solution 1 Part i) Try using DDU to completely uninstall the display adapter (https://www.guru3d.com/files-details/display-driver-uninstaller-download.html). Please follow the instructions they have listed on their page (reposted here for clarity):
a) The tool can be used in Normal mode but for absolute stability when using DDU, Safemode is always the best.
b) Make a backup or a system restore (but it should normally be pretty safe).
c) It is best to exclude the DDU folder completely from any security software to avoid issues.

Solution 1 Part ii) Reinstall your GPU drivers via NVIDIA GeForce or you can download them from their website: https://www.nvidia.com/download/index.aspx

Solution 2) Try playing with the graphics settings in Apex Legends (or any other game that is causing this problem). Considering that this is a GPU-specific problem, I reckon you should try playing with some of the visual settings within any game that crashes the computer.

Solution 3) While I highly doubt that this will fix the problem, you may try reinstalling any game that is crashing your computer. After performing the reinstall, try playing the game and see what happens.

Solution 4) Try playing the game without full-screen. In my experience, I have encountered issues with some games previously while they were in full-screen mode.

Solution 5) If you have any crash dumps relating to this crash (e.g. game crashes or system crashes) at all, send them in this thread. I will do my absolute best to analyze these.

Solution 6) While it is highly improbable that an antivirus can do this, it is something that you should try. If an antivirus is present on your system, try disabling it (entirely or only portions of it, experiment with its settings). An antivirus/antimalware can theoretically interfere with the game, as the game is simply a process, likewise how malware is simply a process.

Solution 7) Try disabling game overlays. After performing some of my own research, the root cause could be the result of a game overlay (such as Origin, Steam, or Discord).

Solution 8) Limit your frame-rate. Considering that your GPU spiked in usage during the game's launch and dropped after tabbing out of the game to view it in task manager, you may benefit from capping your frame-rate to your monitor's refresh rate (60 FPS, 120 FPS, 144 FPS, etcetera).

Solution 9) Try underclocking and/or undervolting your GPU. While this will inevitably decrease your performance, it may also allow your GPU to be more stable. DO NOT underclock or undervolt your GPU (or any hardware for that matter) substantially, as this can have negative (or otherwise unintended) side-effects. You can customize GPU clock speeds and voltages using the tool provided here: https://www.evga.com/EVGA/GeneralDownloading.aspx?file=EVGA_Precision_X1_1.3.7.0.zip (main/root website: https://www.evga.com/precisionx1/)

Solution 10) (ABSOLUTE LAST RESORT 1) Reinstall Windows. While I discourage you from doing this, you may have to under certain circumstances. I can only do so much.

Solution 11) (ABSOLUTE LAST RESORT 2) Return the laptop and request a new one. If there are no solutions, then the only thing left that I can recommend is to return the laptop for another one. As I said previously, I can only do so much.

If you have time, you may also try to refer to these articles for other solutions that I have not mentioned:

• https://www.nvidia.com/en-us/geforce/forums/game-ready-drivers/13/294025/apex-legends-crashing-on-rtx-2080-as-of-41881-erro/
• https://dotesports.com/apex-legends/news/apex-legends-fix-freezing-crashing
• https://answers.microsoft.com/en-us/windows/forum/all/pc-crashes-without-bluescreen-while-in-apex/ff7fa12c-208e-4d19-befe-3443998b1aa6
• https://www.reddit.com/r/apexlegends/comments/ypp0sg/apex_legends_game_client_freezing_issue_megathread/?utm_source=share&utm_medium=web2x&context=3
• https://linustechtips.com/topic/1328172-pc-crashes-when-launching-apex-legends-and-rust/
• https://answers.ea.com/t5/Technical-Issues/When-I-start-apex-it-crashes-and-restarts-my-pc/m-p/10267867#M117560
• https://gamecheckup.com/how-to-fix-apex-legends-crash/
• https://www.techradar.com/news/apex-legends-gets-official-troubleshooting-guide-for-pc-players-hit-by-crashes
• https://www.minitool.com/news/solve-apex-legends-crashing-freezing.html?amp
• https://gamertweak.com/fix-skyrim-crashing/
• https://forums.tomshardware.com/threads/apex-legends-keeps-crashing-because-of-memory-issues.3760819/
• https://stealthoptional.com/apex-legends/apex-legends-engine-error-how-to-fix-apex-legends-crashing/
• https://playerassist.com/apex-legends-keeps-crashing/

I sincerely apologize for not being able to help as much as I've been wanting to. I do hope that one of these solutions will work for you.

[worthy plank]

im back

[worthy plank]

im not using a laptop

@ionic linden it keeps warning me about this

does this have to do with all this?

[worthy plank]

I keep getting critical

Kernel-power error id 41

[worthy plank]

@ionic linden

[ionic linden]

Did you try everything that I suggested?

[worthy plank]

No, I didn’t have much time yet

[worthy plank]

But this?

[ionic linden]

There’s no more information to that event log. It just says that the computer shut down abruptly

I can’t do much with that unfortunately.

[worthy plank]

oh

[worthy plank]

@ionic linden !!!!

@ionic linden it gave me blue screen error

Bro it happened again @ionic linden

Help!!

[ionic linden]

I’m not home

But we finally got something, thank god

[worthy plank]

someone in support keeps saying i need to buy something new

[ionic linden]

Can you log into your system?

[worthy plank]

into my system?

[ionic linden]

@worthy plank

Log into Windows

[worthy plank]

i am

[ionic linden]

Does it crash immediately or after some time

[worthy plank]

no im on pc again

it just happened

and it happened 2 times in a row

[ionic linden]

Okay, I need you to send me the crash dumps in C:\Windows\Minidump

[worthy plank]

today i didnt get a crash btw

[worthy plank]

i also didnt get buzzing sound

[ionic linden]

Ping me when they’re sent over. I’ll analyze it and see if it informs me of what hardware needs to be replaced

[worthy plank]

i have no minidump

@ionic linden

[worthy plank]

@ionic linden

Bro again

[ionic linden]

I'm going to assume you'll have to replace some hardware

I initially thought that it was the GPU, and it very well could be. However, I've only ever seen WHEA_UNCORRECTABLE_ERROR stem from a faulty CPU.

[worthy plank]

What is hardware and how do i replace it?

[worthy plank]

Is it in the pc?

[ionic linden]

Yes.

[worthy plank]

How can i replace it?

11

Windows 11 pro

[worthy plank]

Nope

Windows 11 came with the pc

[worthy plank]

@ionic linden my pc keeps randomly restarting men

No buzzing sound no blue screen

It just restarts

[worthy plank]

Oh ma gaw

[worthy plank]

🙁

[ionic linden]

I've been trying my best to fix my sleep schedule as of late. I apologize.

As I have mentioned previously, you will need to replace hardware. That is the root cause of these problems, considering the WHEA_UNCORRECTABLE_ERROR bug check and the numerous random restarts.

As for what hardware is, it is the physical components of your computer. The components that could induce problems are the power supply (PSU), central processing unit (CPU), random access memory (RAM) modules, hard disk drive/solid state drive (HDD/SSD), graphics processing unit (GPU), or the motherboard itself.

To replace any of these system components, you will need to take apart your computer and remove a faulty component accordingly. You will want to perform some other tests such as Memtest86/Windows Memory Diagnostic to see if it is your RAM specifically (which in this case is unlikely).

Considering that the WHEA_UNCORRECTABLE_ERROR bug check is usually induced by the CPU, you may need to check your settings accordingly. You will want to ensure that your CPU's clock speed (also known as cycles) is unchanged within the system BIOS or UEFI, which you can access prior to booting into Windows. Additionally, you will want to ensure that your CPU's voltage is unchanged as well, as changing the voltage of your CPU (increasing or decreasing it) can lead to these problems.

I encourage you to seek a friend who may be able to assist you with performing a tear-down of your computer, testing various system components.

[worthy plank]

But the pc is brand new

[ionic linden]

Doesn't matter. You will need to have it serviced.

[worthy plank]

So i got scammed?

[worthy plank]

And there’s nothing i can do without opening the pc?

[ionic linden]

Don't jump to conclusions.

[ionic linden]

Considering that it is hardware, that is correct.

[worthy plank]

No

[worthy plank]

What should i dooo

[worthy plank]

@ionic linden

how can i underclock my pc?

like gpu i think

[worthy plank]

@ionic linden ?

[ionic linden]

Purchase a brand new computer altogether, considering that two components are now faulting.

Or as I told you before, you can take it to a repair shop for a trained person to resolve.

[worthy plank]

but how do i underclock my pc?

[ionic linden]

Why

[worthy plank]

i just want to know

[ionic linden]

I am not responsible for any damages caused on your behalf from the usage of this tool.

https://www.evga.com/precisionx1/

[worthy plank]

hey @ionic linden

does the blue error screen need to get 100% to create a dump file?

because i get a blue screen but it keeps staying at 0%

[worthy plank]

?

[worthy plank]

how can i check

[worthy plank]

computer

[green mica]

evga precision x1 can't underclock, only overclock

[green mica]

you need msi afterburner to underclock your GPU

@worthy plank do you always get WHEA_UNCORRECTABLE_ERROR?

you should try a stability test in OCCT, to see if you're not actually hitting correctable errors at some crazy rate like 100 per minute

if you do, then it is most likely your memory clock or cpu clock which is the issue

what memory configuration does your PC have?

2 sticks or 4 sticks?

also XMP settings?

PS: it's definitely not your GPU as they should not be able to produce WHEA errors in Windows 11

a GPU crash gets handled by TDR before it is able to affect the system

it is most likely either your CPU running too high or too hot, or your RAM sticks not running the correct spec

with a very very very small risk that it's a power failure (either PSU dying, or faulty VRMs on the motheboard)

personally I am putting my money on the RAM

in my experience it's usually the RAM being configured wrong and AMD platforms being overly sensitive over that

[ionic linden]

Okay, good to know. But the problem is, he is trying solutions that are unrelated to the problem and beyond the scope.

[worthy plank]

sorry for not replying i was sleeping

but yes i only get WHEA_UNCORRECTABLE_ERROR

[worthy plank]

i get it like after every match of apex legends

[worthy plank]

i thinkg 2

[green mica]

allright, we need to first determine if it's CPU or RAM

we do that by running memtest86 to test RAM stability

and OCCT for CPU stability

one of these should indicate to us where the issue lies

[worthy plank]

i tried do download that already

but i dont have a usb

[green mica]

check if your motherboard has it builtin into bios/uefi

many motherboards nowadays have it included

[worthy plank]

how can i check?

[green mica]

it's usually on the last tab in bios

sometimes as an entry in the boot menu

[worthy plank]

bro idk where that is

[worthy plank]

@ionic linden can i trust this download?

@green mica

[green mica]

no

there is no generic fix for that bluescreen

it requires troubleshooting

and appropriate system changes once the issue is located

[worthy plank]

Nothing works

[worthy plank]

Man i tried so many things on google

Nothing works

[green mica]

obviously that's what I keep telling you

there's no fix

you have to test the CPU, and test the Memory, to figure out which one is configured wrong

and then change the speeds or voltage for whichever is the culprit until you find settings that work

[worthy plank]

bruh

[worthy plank]

in event viewer it keeps saying memory

[green mica]

I am just wildly guessing but I would put my money down on the RAM sticks not being XMP-enabled and having a shitty time running on JEDEC speeds

[worthy plank]

but how do i test them

[green mica]

memtest86

[worthy plank]

it says i need a usb

[green mica]

yeah memtest86 is like an OS, you need to boot up on it

[worthy plank]

i dont have a usb

[green mica]

but do you know whether you have XMP enabled or no?

[worthy plank]

idk what that is

[green mica]

what model of memory sticks are you using?

[worthy plank]

where can i see?

this?

[green mica]

check in cpu-z

[worthy plank]

?

[green mica]

https://www.cpuid.com/softwares/cpu-z.html

[worthy plank]

?

[worthy plank]

What do i do here

[worthy plank]

what do i click

[green mica]

haha their site is a bit messy :D

just download the setup

on the big purple button

the first of the purple buttons

[worthy plank]

yes?

[green mica]

skibidap yes yes

[worthy plank]

and then?

[worthy plank]

it has so many things bruh

[green mica]

yep

look on the memory tab or SPD tab

I forgot which

[worthy plank]

and then?

[green mica]

ah perfect, lemme stare at the numbers for a while

ah ok

I see the issue now

it's not your RAM

[worthy plank]

?

niko said it was my ram

[green mica]

or well, there's a small chance it might be your RAM still

since you're running cheap RAM sticks on CR 1

but I've seen weirder things than cheap RAM working on CR 1

however

your CPU is overclocked

[worthy plank]

but its not above 60

[green mica]

it's overclocked to 4.95GHz at a very low vcore

this is probably in idle though but

I'd check what your max vcore and max CPU frequency is

[worthy plank]

how

[green mica]

it kinda looks to me like the vcore is too low for that frequency

run OCCT for a stability test

[worthy plank]

how

[green mica]

https://www.ocbase.com/download

[worthy plank]

which one?

[green mica]

whichever is fine

[worthy plank]

.

which one?

is better?

[green mica]

first one if in doubt :p

the first and second one are identical, just different skins

the third one is the latest beta version

[worthy plank]

ok ill do the first

[green mica]

it'll nag you with a bunch of timers asking you to become a patreon

but it's free if you just wait a while

[green mica]

perfect

check the voltage while running a test

it'll also output any eventual errors in the log

[worthy plank]

running a test?

[green mica]

yeah

[green mica]

and if your PC bluescreens while you run the test, start the app again and it will display the last known information before the crash

[worthy plank]

what test

[green mica]

the play button in the lower left

[worthy plank]

and then play again?

[green mica]

yeah

[worthy plank]

and what now?

[green mica]

wait :)

show a screenshot after it has been running for 30 seconds

[worthy plank]

my pc needs to get blue screen again?

[green mica]

nah

[worthy plank]

my pc so slow

wth

[green mica]

OCCT will register any correctable whea errors

yeah it uses your entire CPU

[green mica]

ah nice nice

no immediate issues at least

what CPU frequency does it cap out at?

[worthy plank]

where can i check?

[green mica]

frequency tab

top right

[worthy plank]

but my pc doesnt always get a blue screen error

sometimes it just shuts off

[green mica]

ah

[worthy plank]

my pc still on

but it goes out yk

[worthy plank]

?

can i put the test off?

but dont i need to check voltage while playing apex legends then?

it always goes out when playing 1 or 2 games

and sometimes i get blue screen

[green mica]

yes you can just stop the test

but

I'm not entirely sure if your frequency / vcore values are actually sane

I'm not super well-versed with AMD specs

[worthy plank]

what do i do now?

[green mica]

@ionic linden is 1.32V at 4.95GHz normal for a 5900X?

[worthy plank]

?

so the problem is is that my pc is overclocked?

but i didnt do that

i dont even know how to overclock or underclock

[green mica]

I'm not sure, it could be

[worthy plank]

@ionic linden

[green mica]

don't ping her again xd she'll reply when she's able to

[worthy plank]

sorry

[green mica]

I think it might be some auto overclocking feature of your motherboard that is making it go to 5GHz

I'm not sure what the auto OC feature called on AMD

[worthy plank]

precision boost overdrive

PBO

[ionic linden]

All core or what

[green mica]

yeah

[ionic linden]

That's an insane all core frequency for a 5900X

Should be 4.5 at under 1.25v

[green mica]

yeah I kinda had a hunch

[worthy plank]

can i close these 2?

[green mica]

feels like some silly auto overclocking feature making up some crazy config

causing BSODs

[green mica]

yeah

you need to go into your BIOS and find whatever weird feature is automatically overclocking your CPU

[worthy plank]

how can i go into my bios

[green mica]

depends on what motherboard model you have

usually Del or F2 right at bootup

[worthy plank]

how can i check

[worthy plank]

so i restart my pc?

[green mica]

yes

[worthy plank]

Am here

[green mica]

nice, check OC tweaker

there's probably something there

[worthy plank]

Why my mouse moving so weird?

[green mica]

because bios :)

raw mouse input

[worthy plank]

The pictures are sending a bit slow

[green mica]

hmm... everything at auto...

I mean

theoretically that should mean no overclocking

but who knows how asrock does it

check the third option, "CPU Frequency and Voltage(VID) Change" what other settings are there than auto?

is it only auto/manual or is there some default setting there?

[worthy plank]

Uh

It says manual

When i click on cpu frequency

[green mica]

hm

[ionic linden]

You should run a Cinebench R23 multithread loop with HWiNFO open

Then send pictures of the CPU clocks and core voltages as shown in HWiNFO while Cinebench is running

[worthy plank]

I need to leave bios?

[ionic linden]

Yes

I want to see what HWiNFO says about voltages

[worthy plank]

How can i do that?

[ionic linden]

Idk ASRock bioses

Just restart the pc

[worthy plank]

I did

im back on pc

[worthy plank]

what do i do now?

[ionic linden]

Download HWiNFO and Cinebench r23

[worthy plank]

this one?

i have windows 11

[ionic linden]

Yeah

[worthy plank]

it says windows 10

hey man what do i do

@green mica

[green mica]

windows 10 and windows 11 are the same for almost all intents and purposes

[worthy plank]

which one do i download

[worthy plank]

but windows 10 is different isnt it

?

[green mica]

nah not really

just download the first one

[worthy plank]

free download?

[green mica]

probably xd

[worthy plank]

which one?

[green mica]

you should get an adblocker

[worthy plank]

?

[worthy plank]

which one of the 4?

[worthy plank]

emily?

[worthy plank]

@green mica

Wth

My screen froze

[green mica]

hm

[worthy plank]

Please help me

What can i do

my pc keeps restarting man

its so annoying

i cant play regular apex games without getting kicked every game

[green mica]

I mean run the check that Emily asked for

Cinebench R32 multithreaded while looking at hwinfo64 (or hwmonitor, it's the same info)

I am like 99% sure it is your motherboard auto-overclocking your CPU to an unstable degree

[worthy plank]

but idk how

idk what to download

[green mica]

Cinebench R32

and hwmonitor or hwinfo64

[worthy plank]

which of the 4

in the blue box

[green mica]

they're all the same

[worthy plank]

so which one

[green mica]

yes

[worthy plank]

?

[green mica]

roll a dice

pick your favorite number

[worthy plank]

69

[green mica]

pick fosshub

[worthy plank]

?

okay

[worthy plank]

what now

[ionic linden]

Portable

Extract the downloaded archive
Run hwinfo64.exe

Check sensors only, click start

[ionic linden]

Expand core vids and core clocks

Then run Cinebench multicore test and send a pic of hwinfo

[worthy plank]

so this one

[ionic linden]

Yes

[worthy plank]

what do i do in here?

[ionic linden]

You accept and click start next to multicore test

[worthy plank]

of core vids and core clocks right

[ionic linden]

That looks normal

Nothing overvolted here

[worthy plank]

so then what is the problem that makes my pc randomly restart/give blue error screen with WHEA_UNCORRECTABLE_ERROR

[ionic linden]

Memory maybe

[worthy plank]

it says that in event viewer too

[ionic linden]

what's your memory speed

[worthy plank]

where can i check?

[ionic linden]

Task manager > performance > memory

At the bottom right

[worthy plank]

but this isnt when im playing apex

im now only listening to spotify

[ionic linden]

That memory shouldn't cause issues

Weird

[worthy plank]

:(

[worthy plank]

so then what could possibly be the problem?

[ionic linden]

Not sure, is this only happening at idle

[worthy plank]

no

sometimes when i play a match

sometimes after

sometimes i can play more matches

but it will always restart

[ionic linden]

Well something's defective then

Try setting the memory down to 2133 MHz in the bios and see if that fixes it

[worthy plank]

i know how to go to bios but i dont know how to change that

[worthy plank]

What do i do now?

[ionic linden]

In oc tweaker maybe
Look for Dram frequency

[worthy plank]

Yes

And then the 2133?

[green mica]

yes

[green mica]

#1096755015139463228 message

[tall briar]

Django#2553 - #Pc crash

and then?

Quoted by 依李#9393 • [967878646419320914] · Apr 22, 2023, 9:51 AM

[green mica]

look at the screens from CPU-Z

I had an early hunch that maybe those A-Data sticks don't like CR1

[worthy plank]

And then exit?

[green mica]

I'm not sure how common it is that CR 1 works on cheaper RAM

[green mica]

yeah save and exit

[worthy plank]

Okay

[worthy plank]

Again?

[green mica]

no I was telling Emily

because I am not sure if those sticks are meant to run at CR1

[ionic linden]

Run them at 2133 and see

[worthy plank]

I got 2 ram sticks

[ionic linden]

That's base speed

[worthy plank]

I changed that

I did that

I will now try to play apex

[green mica]

see if it changes anything

[ionic linden]

Well that's all
See if you still crash

[worthy plank]

It crashed

[worthy plank]

It didnt

[ionic linden]

I'm leaning towards defective cpu at this point

[worthy plank]

It stays at 0%

The blue screen error

It always does

@green mica is that the reason why there’s no dump created?

Because it doesnt complete?

[worthy plank]

do you know why i dont have a dump folder?

my pc keeps crashing but i dont get a dump folder

[worthy plank]

do you know what i can do?

[green mica]

I would try setting your command rate timing to 2

on the RAM timings

[worthy plank]

how?

[green mica]

it's at least worth a try

well that's pretty difficult to explain

you need to find the manual memory timing settings in bios

and you possibly need to set all the timings manually and not just the command rate

depending on how your bios is designed

[worthy plank]

how can i do that?

how can i check?

prebuilt

the name of the computer?

the brand of the pc?

bro idk

it doesnt say it anywhere

i didnt build it

picture of the inside?

its too dark in my room

wait

you cant really see ity

nvm

[green mica]

it's an asrock b450m pro4

[worthy plank]

how do u know

and i dont

[green mica]

sorry it's actually asrock b450m pro4 r2.0 even

https://download.asrock.com/Manual/B450M Pro4 R2.0.pdf

here's the manual

I gotta run and do some work so I can't help any more until later tonight

[worthy plank]

around what time will you be back?

[green mica]

I'm not sure, I'm headed to a small banquet so I might be late

[worthy plank]

but then my pc wil be gone for a long time

but it was a prebuilt pc

no

[worthy plank]

because they send it in 2 days

[green mica]

I would suggest you try updating your BIOS also if you haven't already: https://www.asrock.com/MB/AMD/B450M Pro4 R2.0/index.asp#BIOS

[worthy plank]

which one

[green mica]

the latest one, 5.70

or wait maybe you already have that version

[worthy plank]

global or china

[green mica]

yeah it looks like you're already on 5.70

so nvm

you don't happen to have any random spare memory sticks lying around?

[worthy plank]

no😂

this is my first pc

no

because i odnt have ausb

dont*

well i have one but i used it to redownload windows one time on an old laptopl

idk if i can use it again

no

but it was to remove a virus

im not even 100% if i have that usb

why cant i run the memtest without a usb?

i dont have that

do i need to buy something new?

why cant i run memtest without anything?

[worthy plank]

hm

@ionic linden

what does the memtest do

because the memtest wont have any use if its hardware right?

@ionic linden cant i put the dram even lower?

DRAM FREQUENCY

I can put it on 1866

Thats the lowest

Bro it restarts while im in a match

[worthy plank]

@ionic linden please?

[ionic linden]

I'm pretty sure you have a defective cpu

[worthy plank]

what is that

[worthy plank]

could it be that something went a bit loose in the hardware when i removed some safety thing which required me to open the pc

like in the pc itself

the case

[worthy plank]

was 2 weeks ago

i think

since i got my pc

[green mica]

memtest runs a bunch of tests on the entire RAM

[worthy plank]

but there was nothing wrong with the ram

right?

[green mica]

well we're not entirely sure yet

[worthy plank]

but i dont have a usb stick

dont i need to try and underclock my pc?

[worthy plank]

or do this?

[green mica]

yeah you can try that

underclock it all to see if it does any difference

[worthy plank]

idk how to underlock

underclock

Idk anything about pc’s

Sorry

[worthy plank]

man i have no idea what to do

[green mica]

awh :c

maybe ask some friend?

[worthy plank]

none of my friends know anything about this either

so how do i underclock?

[worthy plank]

@green mica

@ionic linden

[worthy plank]

but i dont want to decrease performance

[worthy plank]

@green mica i have a usb stick

How do i run the memtest86?

[worthy plank]

bro whats thiss

it wont let me remove

imma reset my pc

and redownload everything

bro whyyy

@ionic linden

please help me

[worldly cedar]

BIOS update sometimes be missed by settings.. check your bios version in the official website of your motherboard..

[tepid tree]

Wait what’s the blue screen error

I’m having the same issue I think

[worthy plank]

WHEA_UNCORRECTABLE_ERROR

[tepid tree]

Is that the only one?

[tepid tree]

What did you do to cause it

[worthy plank]

nothing

why would i do something to cause that

[tepid tree]

Hmm what I would do is downgrade to windows 10

I’m guessing it’s a bug

[worthy plank]

i think you're a little behind

[tepid tree]

Wdym?

[worthy plank]

i reinstalled windows already

[tepid tree]

Yes but windows 11 or 10

[worthy plank]

i cant go from windows 11 to 10

[tepid tree]

Because your ticket is tagged with windows 11

[worthy plank]

because its windows 11

[tepid tree]

You can install windows 10

I had to do it

Because I was having a error hypervision_error

[worldly cedar]

This error is a hardware related error... it has nothing to do with windows version!...

[tepid tree]

Oh

[worthy plank]

yeah the company scammed me

[tepid tree]

Still it could be windows 11 thinking it’s a hardware issue

[worthy plank]

they installed a illegal licence

instead of spending 140

[tepid tree]

Damn

Nah tho I would still try windows 10

My blue screens are to do with my drivers

[worthy plank]

the pc came with windows 11

[tepid tree]

So did mine

[worthy plank]

i cant go to windows 10

[tepid tree]

Yes you can

Any pc that runs windows 11 can run windows 10

[worldly cedar]

test the PC and check whether it throws BSOD error!.. good luck..

[tepid tree]

It’s very rare for a pc to run windows 11 and not be able to run windows 10

[worthy plank]

@green mica

[tepid tree]

fr I told him so many times

[tepid tree]

idk he should get it anyway

[worthy plank]

@worldly cedar @rose thunder the memtest86 is done

Yes i would like windows 10

[worthy plank]

@ionic linden i got the minidump folder!

[worthy plank]

this is what it says on WinDbg

[worthy plank]

@green mica

please help me man

[worldly cedar]

Did you face any bsod during or after the memtest?...

[worthy plank]

No

The memtest showed 0 errors

[worldly cedar]

Great!...
Did you test the games yet?..
Keep using your pc and inform us if you face that same bsod again!...

[worthy plank]

I did

[worthy plank]

It made a minidump

It crashed like 3 times already

[worldly cedar]

Okay!...I will read it..just hold

[worthy plank]

Alrigt

It crashed again

So the problem is my motherboard?

it crashed 4 times already since the memtest86

some guys suggested i should install windows 10 and that it would maybe fix it

but if its hardware that wouldnt matter right?

it will still crash on windows 10

[worthy plank]

btw 3 of them i cant.. i dont have permission to open it

[worldly cedar]

This is your root cause...WHEA(124) refers to hardware error... but

first check whether you have latest bios or not!...
Install chipset drivers from your motherboard manufacturers website...not from AMD or windows updates
Also remove ryzen master control or any sort CPU or memory OC...
Then check if it still crashes...
IF it does..then prepare to RMA/claim warranty!...

[worthy plank]

i reset my bio

bios

idk my motherboard manufacturers website

how can i remove ryzen master control?

what is RMA/claim warranty?

wth

there's so many downloads on this site

what do i install

but theres 5.70

global?

oh

i will plug my usb in

what now?

why do i randomly have 2 usb drives?

delete volume?

i can only delete 1

bruh what

it deleted disk 0

i didnt even click delete on disk 0

oh its backj

what now?

my usb doesnt show in file explorer anymore

[worthy plank]

wth

the application randomly closed

theres nothing

what do i need my usb for to download this?

wait do i need to be on the laptop downloading it?

no

yes

nothing happened

yes

no security

where?

nop

its stuck at 0%