Blue screen happening sometimes. Wanna try to fix it before formatting

[opal peak]

Good night everybody, so since some weeks ago i've started to have problems with Blue Screen. idk if its directly related or not, but it started to happen close to when i got my new bluetooth headset. I would like to know if someone could help me, maybe if i post the logs/dump files, i don't know exactly what system file could help to solve the problem. I'm trying to solve it somehow first before formatting my PC. The BSOD was happening quite often some weeks ago, then a friend suggested me to run CCleaner to fix something on the Registry of the system. After i've run it, the BSOD stopped for a couple weeks, but now it's happening again.

[hazy wadi]

type reset in windows and choose "reset but keep files"

[opal peak]

ty Joreyk, i will try it today then i give a feedback here

[opal peak]

this option to reset keeping files do nothing to the other drives, just the one with Windows on it will be reseted, but keeping file on C\Users\me , and the other drives will remain untouched, correct?

[hazy wadi]

it wont delete user documents, thats the only thing i can confirm, it will show you a list of apps that will be uninstalled, idk about other drives

[opal peak]

i just tried to reset it, but it asks for a usb with Windows instalation/recovery. You have a step by step on how to do it, please? I have a 7gb pen drive here, is it enough?

[hazy wadi]

what is a "pen drive"

normally you can select on reset "local" and it will use recovery files on your pc

you shouldnt need something external for a reset

[opal peak]

oh sorry, its a USB

[opal peak]

when i select keep my files, its just show that no recovery ambient was found, and a option to close

[hazy wadi]

if you make a complete new install, anything will be deleted

[hazy wadi]

thats bad, looks like a corrupted windows

[opal peak]

oh :/ so probably i won't be able to keep my files?

[hazy wadi]

before you reset you could try sfc /scannow in admin powershell

[opal peak]

it said that it found some corrupted files and fixed them

[opal peak]

sorry for my dumb question, but just to confirm: you suggest me to run this scan and then try to keep using the pc normally, since it fixed the corrupted files; or the scan won't probably fix the BSOD and i should try to reset it as we planned after the scan?

[hazy wadi]

if the scan fixed files, try without reset

like the scan could fix the issue allready

reset is last resort Action

if you got other options for a fix try those before

[opal peak]

thank you so much for the help buddy! just two more questions:
1 - after the scan i've restarted my PC and tried to click on "Reset->keep my files" again just to check if it would go past that point it was stuck before the scan, but it didn't, when i click on keep my files, it shows : "no recovery ambient was found. Insert an installation media or windows recovery and restart your PC with a media". You think this could still be a problem that that local option of recovery you mentioned still doesn't show up?
2 - can i keep this post open to ask for your amazing help again if something new happen? Or i should close it? if so, can i please add you?

[royal aspen]

Very very bad idea

[opal peak]

totally agree. i don't like to reset without trying something first.

[royal aspen]

@opal peak Yo

Try updating your drivers
Try changing your ram
Try doing system scans and virus scans

I'm sure those 3 prob will help you out

xboxgip.sys is failure

@opal peak trust me resetting isn't necessary

it will remove 90% of your apps (or most)

Do you use an Xbox controller in your PC?

[opal peak]

when the problem started to happen, if i remember correctly all drivers were updated, but when i take a look now, there are some that need update, so i will just update them;
i also did the sfc /scannow as Joreyk suggested and it said it fixed some corrupted files. The virus scan found nothing

[royal aspen]

Try updating the sfc database using DISM trick

[opal peak]

i used it a couple times and had no problem with it. But recently my old bluetooth headset battery died, so i've bought a new one, a new model of the same headset i had, that works on Xbox console as well, and it has Xbox on its name. And the BSOD started to happen close to when i bought it

[opal peak]

how i do it?

[royal aspen]

DISM /Online /Cleanup-Image /CheckHealth
After do the command again
sfc /scannow

After you can update your xbox controller drivers so you can correctly connect your headset

You can also go at C:/Windows/Minidump and give me the latest dump file

[royal aspen]

Did you make sure it also supported Windows?

If it said it doesn't support Windows then return it and buy a Windows-compatible headset and if you don't want to return it update Xbox controller drivers

[opal peak]

it doesn't let me send you the file. is it easy to fix this?

[royal aspen]

https://mediafire.com

[royal aspen]

Wait

Copy the file
And paste it to downloads

You can send it here

after

[opal peak]

it found no corrupted file

[royal aspen]

Restart your PC, and notify me when it happens again

[royal aspen]

@opal peak I'm sure your system got corrupted a bit after that error

Because of "2072"

when kernel failed

[opal peak]

what the hell

[royal aspen]

It still idenifys which time it crashed

But i'm sure your system is now fixed

[opal peak]

and about that.... it doesn't show specifically that it is supported to Windows . It seems some users could make it work and some don't :/ the bad news is that i can't return it cause i've asked a friend who travel to another country to bring it to me

the exactly same boring thing happen to me as mentioned on the second review

[royal aspen]

I recommend buying another one

For windows

[opal peak]

oh ok :/

[royal aspen]

Go to Device Manager and find anything xbox-based and uninstall it

And after reconnect it

Probably helps

[opal peak]

let me do it

[royal aspen]

Hope nothing is screwed up

[opal peak]

done

[opal peak]

so, basically i can try to keep using it on my PC since i dont have another headset available at home right now, but it isn't advisable, and i should organize myself to get a new one that is Windows compatible, right?

[royal aspen]

Now connect it

[opal peak]

done

[royal aspen]

Yes better than screwing up your PC

[opal peak]

got it. Thank you so much for the help buddy. Can i add you on disc?

[opal peak]

i will see if i can sell it for a good price.

[royal aspen]

Sure idm