msteams - unable to get Teams + Channels working | Friends of the Crustacean 🦞🤝 | Page 1

Hello all, hope someone can help point me in the right direction here. I've successfully got the Agent working with msteams via DMs. That is fine.

We've been following this guide https://docs.openclaw.ai/channels/msteams and only set this up in the last 24 hours.

We are running version OpenClaw 2026.5.4

The issue we are seeing is with groups / teams & channels.

We can see in the openclaw logs the messages hitting the instance and gateway but we get this:

info {"name":"msteams"} dropping group message (not in team/channel allowlist)

Below is the redacted section of the openclaw.json file we have configured. Hopefully someone can point out what is wrong.

    "msteams": {
      "enabled": true,
      "groupPolicy": "allowlist",
      "teams": {
        "**team-id-here**": {
          "channels":{
            "**19:channel-id-here4@thread.tacv2**": { "requireMention": true }
          }
        }
      },
      "appId": "***************************",
      "appPassword": "****************************",
      "tenantId": "*******************",
      "groupWelcomeCard": false,
      "webhook": {
        "path": "/api/messages",
        "port": 3978
      },
      "allowFrom": [],
      "dmPolicy": "pairing",
      "healthMonitor": {
        "enabled": true
      },
      "heartbeat": {
        "showOk": true,
        "showAlerts": true
      },
      "capabilities": [],
      "contextVisibility": "all",
      "welcomeCard": false,
      "configWrites": true,
      "groupAllowFrom": ["user1@domain.com","user2@domain.com""]
    }
  },`
````````



Any help is much appreciated. Thanks!

#msteams - unable to get Teams + Channels working