#Upgrade gone wrong

1 messages · Page 1 of 1 (latest)

woven scroll
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I updated my openclaw from 3.24 to 4.21 and now every time I message my agent I get this "⚠️ Something went wrong while processing your request. Please try again, or use /new to start a fresh session." I have tried /new and I get that same message in response. I also re-authed my providers and it didn't help.

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hollow sableBOT
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lunar warrenBOT
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Let me check the current docs path and the exact error route so I don’t guess.

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I found the generic fallback path, which means we need the real gateway error from their logs or status output, not the chat message itself. I’m checking for common post-upgrade failure signatures now.

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Since /new also fails, this is probably not just a bad chat session. It usually means a gateway-side crash or post-upgrade config/state migration issue.

Please paste these first:

openclaw --version
openclaw status --all
openclaw gateway status
openclaw doctor

Then do this in another terminal:

openclaw logs --follow
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After logs are following, send one message to your agent again and paste the 20-40 lines around the failure.

Two log signatures I’d especially watch for after an upgrade:

  • Cannot read properties of undefined (reading 'trim')
  • Session file path must be within sessions directory

If you see either of those, say so, that narrows it down fast.

Relevant docs:

If doctor offers a migration/fix, let it finish, then restart the gateway once and retry.

woven scroll
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it takes 20 mins after I send my agent a message to get the error I will post the log then.

lunar warrenBOT
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That 20 minute delay is actually a really useful clue. I’m checking whether that lines up with a default run timeout or retry loop so I can narrow this down before you post logs.

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Yep, that 20 minute delay is a strong clue.

That usually means the run is hanging until the embedded-run timeout, not failing immediately on auth. The common buckets are:

  • model stream stall
  • tool loop, especially repeated Tool ... not found
  • stale session/skills state after upgrade

When you post the log, the most useful bit is the 1 to 2 minutes before the final error, not just the last line.

If you can, include these too:

openclaw --version
openclaw status --all
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And tell me what model/backend you’re using, especially if it’s something local like Ollama or LM Studio, because those are much more likely to stall on tool calls.

In the logs, I’m especially looking for lines like:

  • Tool ... not found
  • timeout
  • stalled
  • retry
  • missing tool result
  • Session file path must be within sessions directory

Once you paste that, I should be able to narrow it down pretty fast.