No response on UI

[trail bison]

Hi Krill, please can you help me troubleshoot, I am not getting any responses on the browser UI. Full message is attached as file.

[reef pulsar]

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[fast egret]

Let me pull the actual support context and check the docs before I steer you wrong.

I couldn’t see the attachment on my side, so I’m checking the relevant docs/code paths and then I’ll give you the shortest useful next steps.

I can help, but I can’t see the attached file from this side.

First, please paste these:

openclaw --version
openclaw status --all
openclaw gateway status

Then tell me the exact UI symptom:

• does it say unauthorized
• disconnected (1008): pairing required
• endless reconnecting
• or chat sends but gets no reply / tokens stay at 0

If chat sends but nothing answers, also run this while reproducing once:

openclaw logs --follow

A few common cases:

• pairing required → run:

  openclaw devices list
  openclaw devices approve <requestId>
  

• unauthorized / reconnect loop → token or auth mode mismatch. Fastest reset is often:

  openclaw dashboard
  

then paste the correct token/password in Control UI → Overview → Gateway Access

• no reply and tokens stay at 0 → usually gateway/auth/session issue, so the log output matters most

Docs:

• https://docs.openclaw.ai/help/faq
• https://docs.openclaw.ai/gateway/troubleshooting
• https://docs.openclaw.ai/web/control-ui

Paste the outputs and I’ll narrow it down with you.

Got it, thanks, that gives me the version baseline. I’m checking whether the rest of the pasted report/attachment came through so I can target the right failure mode.

Thanks, that version baseline looks okay, 2026.4.15 on Node 22.22.2 should be fine.

I still need the part of the report after that table, or at least these bits from openclaw status --all:

• Gateway runtime
• Connectivity probe
• Capability
• any error/warning lines
• the last log tail snippet

Also, what exactly happens in the browser UI when you send a message?

• spinner forever
• tokens stay at 0
• unauthorized
• disconnected (1008): pairing required
• reconnect loop

• something else

Best next step is:

openclaw status --all
openclaw logs --follow

Then send one test message in the browser UI and paste the relevant 20 to 30 log lines here.

Quick shortcuts in case the symptom is obvious:

• pairing required:

  openclaw devices list
  

  openclaw devices approve <requestId>

• unauthorized or reconnect loop:

  openclaw dashboard
  

  then in Control UI → Overview → Gateway Access, paste the correct token/password.

Docs I’m following:

• https://docs.openclaw.ai/help/faq
• https://docs.openclaw.ai/gateway/troubleshooting
• https://docs.openclaw.ai/web/control-ui

Paste the rest and I’ll help narrow it down fast.

Nice, that helps.

Dashboard = http://127.0.0.1:18789/ with Tailscale off means this is a local Control UI case, so it’s probably not an origin/Tailscale issue.

The next 3 checks I want are:

openclaw gateway status
openclaw models status
openclaw logs --follow

Then, while openclaw logs --follow is running, send one message in the browser UI and paste the log lines that appear.

Also tell me which of these matches the UI:

• message sends, but no reply