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fallow stone Apr 20, 2026, 1:45 AM

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The UI assitant to response when pressed hello

unborn elkBOT Apr 20, 2026, 1:45 AM

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mortal leafBOT Apr 20, 2026, 1:45 AM

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unborn elkBOT Apr 20, 2026, 1:45 AM

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quasi tinselBOT Apr 20, 2026, 1:46 AM

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If you mean the onboarding/dashboard UI sends hello but the assistant never answers, that usually means the Gateway or model auth is not actually ready.

Please paste these, in order:

openclaw --version
openclaw status
openclaw models status

If it still hangs, run:

openclaw gateway restart
openclaw doctor
openclaw logs --follow

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Also check the UI is connected to the Gateway, Control → Overview → Gateway Access, then enter the token/password if prompted.

Docs: https://docs.openclaw.ai/help/faq

Paste the outputs here and I’ll help you narrow it down.

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Nice, this helps.

Your Gateway looks reachable, so I’d check these 2 things next:

Model auth

openclaw models status

Bootstrap stuck
Your status shows 1 bootstrap file present. BOOTSTRAP.md is supposed to disappear after first run. If it gets stuck, the agent can stay in first-run mode and not answer normally.

Check:

ls ~/.openclaw/workspace/BOOTSTRAP.md

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If that file exists, that’s suspicious.

If it does exist, safest fix is:

mv ~/.openclaw/workspace/BOOTSTRAP.md ~/.openclaw/workspace/BOOTSTRAP.md.bak
openclaw gateway restart

Then try hello again in the UI.

Docs:

Paste openclaw models status and whether BOOTSTRAP.md exists, and I’ll help with the next step.

fallow stone Apr 20, 2026, 1:51 AM

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this is my first run

quasi tinselBOT Apr 20, 2026, 1:51 AM

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Ah, got it, then ignore my BOOTSTRAP.md suspicion, on a first run that part is normal.

On first run, the assistant should start the bootstrap Q&A, not silently ignore hello.

Next checks:

openclaw models status

Then in another terminal:

openclaw logs --follow

With logs open, send hello again in the UI and paste what appears.

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If nothing appears in logs at all, refresh the dashboard and make sure it’s actually connected to the local Gateway at http://127.0.0.1:18789/.

Bootstrapping docs: https://docs.openclaw.ai/start/bootstrapping

Paste models status + the log lines after you press hello, and we can pin it down fast.

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Good, model auth looks fine. So this is probably UI → Gateway connection or the first agent run not starting.

Please do this next:

openclaw logs --follow

Then press hello in the UI again.

Two possibilities:

Nothing new appears in logs
The UI is probably not connected/authenticated properly. In the dashboard go to:

Control → Overview → Gateway Access

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and enter the Gateway token there, then reconnect.

You do get log lines or an error
Paste those lines here, that should show the actual cause.

If you want, also run this once:

openclaw status --deep

That can catch UI/Gateway health issues the normal status view skips.

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Yep, found it.

This is not a model issue, it’s a device pairing / scope-upgrade issue. Your UI is connecting with a token that only has operator.read, but it now needs broader scopes like operator.write.

Run these exactly:

openclaw devices list
openclaw devices approve <requestId>

A couple important notes:

Use the exact requestId shown by openclaw devices list
Run openclaw devices list right before approving, because the request ID can change on retries
After approval, refresh the dashboard and try again

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Docs:

If devices list shows multiple requests, paste them here and I’ll tell you which one to approve.

fallow stone Apr 20, 2026, 1:57 AM

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still same

quasi tinselBOT Apr 20, 2026, 1:58 AM

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Okay, then this smells like stale pairing / device-token drift.

Your logs show this device ID:

e1eeda595f93894b92d5f3ddcdcc5e0e7ebb6e7709f065f94edc00e724226faf

Try this reset flow:

openclaw devices list
openclaw devices remove e1eeda595f93894b92d5f3ddcdcc5e0e7ebb6e7709f065f94edc00e724226faf
openclaw devices list
openclaw devices approve <newRequestId>

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Then:

fully close the UI tab/app
reopen http://127.0.0.1:18789/
enter the gateway token again
try hello

If you’re using the browser UI, doing it in a fresh private/incognito window is worth trying too.

If any command behaves differently, paste the full openclaw devices list output here.
Docs: https://docs.openclaw.ai/cli/devices

fallow stone Apr 20, 2026, 1:59 AM

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i am using claude 4.5

quasi tinselBOT Apr 20, 2026, 1:59 AM

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Claude 4.5 is fine, that’s not the blocker here.

Your logs show pairing required before the model is even called, so changing models won’t fix this.

Please paste the output of:

openclaw devices list

That’s the next important bit. If there’s a pending request, we need to approve the current requestId. If there’s already a paired device entry for that same device, we may need to remove/re-pair it.

fallow stone Apr 20, 2026, 2:00 AM

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all deveis were already paired

quasi tinselBOT Apr 20, 2026, 2:01 AM

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That helps. Then the issue is probably scope drift on an already-paired device.

From your logs, the affected device is:

e1eeda595f93894b92d5f3ddcdcc5e0e7ebb6e7709f065f94edc00e724226faf

Try this first:

openclaw devices rotate --device e1eeda595f93894b92d5f3ddcdcc5e0e7ebb6e7709f065f94edc00e724226faf --role operator

Then fully quit and reopen the UI/app and try again.

If it still says pairing required, do the stronger reset:

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openclaw devices remove e1eeda595f93894b92d5f3ddcdcc5e0e7ebb6e7709f065f94edc00e724226faf
openclaw devices list
openclaw devices approve <newRequestId>

So, rotate first, remove/re-pair second.

Docs: https://docs.openclaw.ai/cli/devices

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Perfect, that confirms it.

That device is already paired with the right scopes, so the gateway side looks okay.
What’s probably broken now is the client’s cached device token/state.

I’d do a full re-pair for that exact device:

openclaw devices remove e1eeda595f93894b92d5f3ddcdcc5e0e7ebb6e7709f065f94edc00e724226faf

Then:

fully quit the UI
if you’re in a browser, open a fresh private/incognito window at http://127.0.0.1:18789/
enter the gateway token again
if a pending request appears, run:

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openclaw devices list
openclaw devices approve <newRequestId>

Use the exact new request ID from devices list.

If it still says pairing required even after that fresh re-pair, I’d honestly try a full Mac reboot next. I’ve seen stuck pairing state survive normal restarts.

Docs: https://docs.openclaw.ai/cli/devices

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Oof, yeah, now I’m pretty convinced this is a stuck local pairing/auth state, not a model problem.

Why I think that:

a new device ID got paired successfully
it still fails the same way

At this point I’d do this next:

Fully reboot the Mac
After reboot, open only one UI client first, ideally just the browser at http://127.0.0.1:18789/
Enter the gateway token again
Try hello

If it still happens after a full reboot, please paste:

fresh openclaw logs --follow output from that attempt
whether you’re using the browser dashboard or the macOS app

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If reboot doesn’t clear it, I’d treat it as a real bug and ask you to file it here: https://github.com/openclaw/openclaw/issues

Glad we narrowed it down at least.

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Aha, I think we finally found the real mismatch.

Your newer paired devices are missing operator.talk.secrets, but your earlier logs showed the UI is requesting:

operator.admin, operator.approvals, operator.pairing, operator.read, operator.talk.secrets, operator.write

So it keeps trying to do a scope upgrade.

Please rotate the newer device token(s) with the full scope set, including operator.talk.secrets:

openclaw devices rotate --device bad4d76ad217045df811292b38196ec9b74fefd1bf8cfbd1ece7199f0324478c --role operator --scope operator.admin --scope operator.read --scope operator.write --scope operator.approvals --scope operator.pairing --scope operator.talk.secrets

and if needed also:

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openclaw devices rotate --device 402796d504898160113fece162629a6f9211061465df139023e12b05164dcaf0 --role operator --scope operator.admin --scope operator.read --scope operator.write --scope operator.approvals --scope operator.pairing --scope operator.talk.secrets

Then fully quit and reopen the UI and try again.

This is the first thing that actually lines up with the logs, so I’m hopeful about this one.

Docs: https://docs.openclaw.ai/cli/devices

fallow stone Apr 20, 2026, 2:14 AM

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afte update he devcies list doesnf show uodates scoped

quasi tinselBOT Apr 20, 2026, 2:14 AM

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Got it, that means the rotate didn’t actually stick.

At this point, the most useful thing is to inspect the pending request scopes, not the paired list.

Please do this:

openclaw devices remove bad4d76ad217045df811292b38196ec9b74fefd1bf8cfbd1ece7199f0324478c

Then:

close the UI
reopen it and let it fail once with pairing required
run:

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openclaw devices list

Then paste only the Pending section here.

What I want to see is whether the pending request includes operator.talk.secrets.
If it does, we approve that exact request. If it doesn’t, then the client is asking for the wrong scope set and that explains the loop.

Don’t paste any tokens or secrets, just the Pending block.

fallow stone Apr 20, 2026, 2:15 AM

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remove all devices?

quasi tinselBOT Apr 20, 2026, 2:16 AM

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Thanks, this is helpful.

The weird part now is: there’s no Pending section at all.
And the only remaining paired device with reduced scopes is this one:

402796d504898160113fece162629a6f9211061465df139023e12b05164dcaf0

Please do this next:

openclaw devices remove 402796d504898160113fece162629a6f9211061465df139023e12b05164dcaf0
openclaw logs --follow

Then open the UI again and paste the fresh 5-10 log lines around the new pairing required error.

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At this point I want to see the exact current deviceId from the logs.
That will tell us whether:

the client is still using a stale reduced-scope device, or
a fully-scoped device is still being rejected, which would point to a real bug in 2026.4.15.

If it turns out to be the second one, I’ll point you to the exact bug report info to file.

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At this point, yes, I would.
You only have a couple of paired devices, and a clean slate is easier than chasing stale state.

Use:

openclaw devices clear --yes --pending

Then:

fully quit the UI/app
open just one client first, ideally the browser at http://127.0.0.1:18789/
enter the gateway token again
try pairing that single client

This is recoverable, you’ll just need to re-pair clients.

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If it still says pairing required after a full clear, then I’d call it a likely 2026.4.15 bug.

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auto paired on localhost is actually expected, so that part is fine.

The important question now is:

Does hello work now, or do you still get pairing required?

If it still fails, please grab a fresh log after the clean slate:

openclaw logs --follow

Then try hello once and paste the new error lines.
At this point the fresh logs matter more than the paired list.

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Nice, this is progress.

Pairing is no longer the problem.
Now the log is saying the agent started, but the model run ended with no visible reply:

incomplete turn detected ... stopReason=stop payloads=0

So the next thing I’d try is a model/provider test.

Since you already have another configured model, switch once and retry:

openclaw models set openrouter/anthropic/claude-sonnet-4.6

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Then try hello again.

If that works, the issue is likely specific to the previous model/provider path.
If it still fails, paste the exact UI error text you see after pressing hello.

Docs: https://docs.openclaw.ai/cli/models

fallow stone Apr 20, 2026, 2:24 AM

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``

quasi tinselBOT Apr 20, 2026, 2:24 AM

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Good, that narrows it down a lot.

At this point:

pairing is fixed
switching models didn’t help
so this now looks more like a first-run/session/bootstrap state issue than auth or model choice

I’d run this next:

openclaw doctor
openclaw gateway restart

Then try hello again.

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If it still ends with:

incomplete turn detected ... stopReason=stop payloads=0

then I’d treat it as a likely 2026.4.15 bug and file it here with the logs you already collected:
https://github.com/openclaw/openclaw/issues

Doctor docs: https://docs.openclaw.ai/gateway/doctor

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Looks like that came through empty 😅

If you ran it, paste the output of:

openclaw doctor
openclaw gateway restart

and whether hello still fails afterward.

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That “worked earlier in the morning” detail is actually really useful.

Since the failing log keeps referencing the same sessionId, I’d rule out a stale/bad session next.

In the UI, send this as a standalone message:

/new

That starts a fresh session.

Then try hello again.

If /new fixes it, the old session was just wedged.
If /new still ends with the same incomplete turn detected ... payloads=0, then I’d call it a real bug in this version/session flow.

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Docs: https://docs.openclaw.ai/tools/slash-commands

fallow stone Apr 20, 2026, 2:30 AM

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02:29:49+00:00 warn agent/embedded {"subsystem":"agent/embedded"} incomplete turn detected: runId=slug-gen-1776652188574 sessionId=slug-generator-1776652188574 stopReason=stop payloads=0 — surfacing error to user
02:29:49+00:00 info hooks/session-memory {"subsystem":"hooks/session-memory"} Session context saved to ~/.openclaw/workspace/memory/2026-04-20-agent-couldn-t-generate-a-resp.md
02:29:49+00:00 warn agent/embedded {"subsystem":"agent/embedded"} incomplete turn detected: runId=93aa3e75-f4f6-4f97-b32c-b9e8d84f9c49 sessionId=212d9436-929a-419b-8a45-a481060dfd44 stopReason=stop payloads=0 — surfacing error to user
02:29:51+00:00 warn agent/embedded {"subsystem":"agent/embedded"} incomplete turn detected: runId=7bf037d7-531b-4f21-b027-5e69735d41bd sessionId=212d9436-929a-419b-8a45-a481060dfd44 stopReason=stop payloads=0 — surfacing error to user

quasi tinselBOT Apr 20, 2026, 2:30 AM

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Yep, this confirms it.

It’s not pairing, and it’s not just one stuck session.

The giveaway is this line:

runId=slug-gen-... sessionId=slug-generator-... stopReason=stop payloads=0

That means even the internal slug-generator run is getting empty model output. So the common problem is now the provider/model path, not the UI.

I’d stop chasing device/session state now and file a bug here:
https://github.com/openclaw/openclaw/issues

Include:

#New onboard