#Not working/Reset?

1 messages · Page 1 of 1 (latest)

random moss
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Im having trouble using xAI, OpenAI, and Claude on claw anyone else having trouble using these run error: {"detail":"The 'gpt-5.4' model is not supported when
using Codex with a ChatGPT account."} {"detail":"The 'gpt-5.3-codex' model is not supported when using
Codex with a ChatGPT account."} And claw got reset or something, doesnt remember me or any of the work weve done

lament warrenBOT
#

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light plinthBOT
#

That specific error is almost always provider/auth mismatch, not “OpenClaw is down”.

1) Why you’re seeing "... not supported when using Codex with a ChatGPT account"

You’re authenticated through OpenAI Codex OAuth (ChatGPT sign-in), but you’re trying to run a model ID that isn’t available in that Codex OAuth context (or you’re mixing “OpenAI API” model IDs with “Codex OAuth” auth).

OpenClaw treats these as different providers:

  • openai/* = OpenAI API key (usage-based billing)
  • openai-codex/* = OpenAI Codex OAuth (ChatGPT/Codex subscription sign-in)

So the fix is: pick a model from /model list that matches the provider you’re actually logged into, or switch your auth method.

Docs: https://docs.openclaw.ai/providers/openai and https://docs.openclaw.ai/concepts/oauth

2) Fast triage (paste outputs here)

Run these on the machine hosting the Gateway:

# 
openclaw --version
openclaw status --all
openclaw models status

And in Discord, also try:

  • /model status
  • /model list (then select something from the list)

Those will show exactly which provider(s) are authenticated and what OpenClaw is trying to use.

3) “Claw got reset / doesn’t remember my work”

Two common causes:

  • New session (daily/idle reset, /new, etc.) → chat context is gone, but memory files should still exist.
  • You’re suddenly talking to a different Gateway / different workspace / different profile → it will look like a full amnesia.

Key detail: sessions + auth live on the Gateway host under ~/.openclaw/…, while “memory” is markdown in the workspace. If you changed machines, profiles, or workspace path, it can look wiped.

random moss
#

Thanks you solved it I understand now

light plinthBOT
#

Nice — glad it clicked.

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