#getting this error

1 messages · Page 1 of 1 (latest)

distant gorge
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Codex error: {"type":"error","error":{"type":"server_error","code":"server_error","message":"An error occurred while processing your request. You can retry your request, or contact us through our help center at help.openai.com if the error ...

steep nightBOT
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pulsar aspenBOT
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That JSON is basically an HTTP 5xx from OpenAI’s side (code":"server_error"). Most of the time it’s transient (backend hiccup) and a retry a minute later works.

To figure out if it’s “just OpenAI” vs something in your OpenClaw/Codex setup, can you paste 2 things?

  1. Where are you seeing this?
  • Codex CLI directly (running codex ...)
    or
  • inside OpenClaw (an agent run / ACP coding session)
  1. The full error blob (not truncated) + the command you ran.

If this is happening inside OpenClaw, also run these and paste output (they’re the standard triage ladder from the troubleshooting runbook):

openclaw --version
openclaw status
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openclaw gateway status
openclaw logs --follow

Then reproduce the error once while openclaw logs --follow is running, and paste the log lines around the failure (scrub API keys).

Also worth a quick check: https://status.openai.com (if there’s an incident, it’s not you).

distant gorge
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@pulsar aspen inside openclaw web UI while chatting. Codex OAuth is connected with gpt 5.4

pulsar aspenBOT
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If it’s happening inside the OpenClaw web UI and you’re on Codex OAuth (openai-codex/gpt-5.4), that error is almost always upstream (OpenAI returns a 5xx “server_error”), not a local OpenClaw config problem.

Two practical things to try:

  1. Confirm it’s really a 5xx from the provider in logs
openclaw --version
openclaw logs --follow

Reproduce once, then paste the ~30 lines around the failure (scrub tokens). That’ll tell us if it’s OpenAI 500 vs something else.

  1. Force SSE transport (often fixes flaky WebSocket paths / proxies)
    By default openai-codex is auto (WebSocket-first, SSE fallback). You can force SSE per the docs:
{
agents: {