helpdesk-selive

[rugged quail]

all of them should be at 1 total tip

[kindred fox]

That one is beyond the knowledge that I currently possess. Someone will pop in shortly with a better answer. They’re usually lurking around somewhere

[rugged quail]

k

[still pollen]

log analyzer ? link?

[rugged quail]

when i full screen my game while streaming the stream is just black

;-;

[sterile stream]

i just setup the bot to have a custom name and now whenever i do a command it responds to that command like 10 times

[valid owl]

is the follow alert in chat automatic?

[sterile stream]

it's not only that though, it's everything

but i figured it was because ground control and obs.live was on. but now i'm stuck with the issue that i cannot change the name of the actual bot anymore.. i can only change it to my actual account and i don't want that

[vital violet]

Hi all, I've got a basic question that I am currently unable to figure out. Is there a way to transfer my scenes from StreamLabs OBS to OBS.Live/OBS Studio? Sorry if it is a stupid question.

I've been wanting to switch and I was hoping to bring my scenes with me.

[stray mesa]

It is still taking forever to load my overlays. I used to not have this problem.\

[winter ruin]

Hi Guys,
I have created in the store an item that activates TTS, however, the TTS will only read the 1st word even though the sentence has multiple words.

[meager raven]

@vital violet
We have import tools that can help you with that.
You can access it from your dashboard or OBS.Live

[vital violet]

I've tried that, Streamlabs creates an .overlay file and OBS.Live does not accept that.

[meager raven]

The aim of the import tool is to recreate your overlays in StreamElements.
We use cloud-base overlays; after they're create, you'll get a normal web-page URL from the dashboard to enter into a Browser source. This is not a local file on your computer.

[olive temple]

hey hey, in the stream store, when you set an item to 5 available when does that reset? every stream or do you have to manually reset it?

[turbid arch]

The newest update of obs live is freezing when closing

[meager raven]

@turbid arch we're aware of the issue, please uninstall OBS.Live and reinstall.

[rugged quail]

@meager raven hey Icel i did what ur email said buts not working

[frosty cedar]

@olive temple the item quantity doesn't reset automatically, you'll need to adjust the values yourself

[meager raven]

@rugged quail
Did you download the install file again from our site?

[rugged quail]

@meager raven which file?

[meager raven]

The setup file for OBS Live

[rugged quail]

ground control?

[meager raven]

No, OBS Live itself. Download it again from this page:
https://streamelements.com/obslive

[rugged quail]

ok i redownload it

[fading glen]

Hello, how am i able to make the main application able to switch screens i have two monitors and for some reason OBSlive is locked to screen 1

[plain sonnet]

make sure obs isnt in F11 mode then just drag it over

[fading glen]

lol fixed

thank you

[stuck light]

Is this the right place to ask for a problem with streamelements alerts or its just for obslive problems?

[plain sonnet]

ask away

[stuck light]

I have a pretty weird thing occuring atm with stream elements alerts,On obs and browser i get sound but on the stream there is no sound.The image displays correctly(gif) on obs browser and stream

[plain sonnet]

if you get sound in obs then it will (should) be put through to the stream
do you have a clip of it not working?

[stuck light]

https://clips.twitch.tv/EncouragingRespectfulWhaleTBTacoRight sorry took me a while

[steel blade]

@stuck light Follow these steps to grant managers/moderators access to your dashboard:

1. Click on your Channel Name at the top of the dashboard and select Settings
2. Create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)
3. Send this invite to a mod/manager to give them access to your dashboard. The link is one-time-use and expires after 72 hours if not accepted
   Video tutorial: https://youtu.be/zl_h-ttZDF0

[plain sonnet]

can you pm me the link from this please

[rugged quail]

Uhhh when I full screen my game while streaming it just goes black on stream

And all you can see is my cursor

[plain sonnet]

make sure obs is running as admin, if that doesnt work then please upload a log of that session

[rugged quail]

Log

Meaning?

[steel blade]

@rugged quail Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[rugged quail]

Oh ok

Also

Why does the game capture not work

?

[plain sonnet]

are you on a laptop?

[rugged quail]

Yes

[plain sonnet]

If you're using a laptop and get a black screen with a capture source, check the guide for laptop troubleshooting here: https://obsproject.com/wiki/Laptop-Troubleshooting

[rugged quail]

Hmm

Ok

[winter ruin]

Hi Guys,
I have created in the store an item that activates TTS, however, the TTS will only read the 1st word even though the sentence has multiple words.

[outer kettle]

Greetings all! I want to stream poker and trying to use game capture > nothing shows. Tried using window capture but capture stays at top left corner ( 1.both base/output are the same // 2. tried Ctrl+F and nothing changed either )

[plain sonnet]

are you on a laptop?

[outer kettle]

yes and using an external monitor

[plain sonnet]

If you're using a laptop and get a black screen with a capture source, check the guide for laptop troubleshooting here: https://obsproject.com/wiki/Laptop-Troubleshooting

[outer kettle]

ok @plain sonnet I tried that and cant get it to capture in game mode ( on my external monitor. Laptop monitor, yes ). In window mode , OBS captures it but it scales it real small and on the top left corner?

One way of doing it, is to resize and drag the red box to fit all that black screen. Would this have any impact while streaming though?

This started showing up

[quiet stream]

hello i change mi chanel name and in obs dont work chat how can i repair ?

on my dasboard too i change from Samael_Benny to samaelbenny

[plain sonnet]

@outer kettle click on the source and press ctrl+r then ctrl+f
if that doesnt work then you would need to ask in the obs discord

@quiet stream log out of the SE dashboard then log back in
do the same in obs in settings > stream and streamelements > logout

[rugged quail]

I was watching my most recent vod and realized my animated background on one of my scenes seems to be lagging. It looks like I'm getting low fps ok the animation but everything else looks fine. Does anyone know what cause the background animation to lag? I am running a browser source for that overlay.

[thorn perch]

im recording in streamlabs to listen to what i sound like b4 i go live idk where the stuff goes

streamelements

[plain sonnet]

please dont post in multiple channels

[thorn perch]

u just told me to post in their channel....

[plain sonnet]

because you said streamlabs

this isnt streamlabs

[thorn perch]

ive been here for literally 20 minutes all ive learned is that u dont want me messaging in multiple chat....

[plain sonnet]

thats all youve learned because you post in multiple chats, i have already answered you in #helpdesk-twitch

[lament ocean]

does the stuff you can do for overlays etc in twich work in mixer as well?

[steel blade]

@lament ocean Our goal is to be everywhere our community is so we are regularly in discussions with other platforms. Although we can't comment on our roadmap, your feedback is appreciated.

[lament ocean]

sorry I'm quite new to obs, wanted to make my channel look more interesting and I have no idea where to start.

[leaden prairie]

Hey guys. I can't for the life of my find the page that lets you 'install' pre-made overlays. I installed a few awhile ago but I can't recall how.

[plain sonnet]

https://streamelements.com/dashboard/themes

[leaden prairie]

Oh man, I must be tired haha. Thanks 🙂

[haughty raven]

Hello, the host alerts are not working.

[plush wedge]

Trying to change brower soucre font with custom css and the enable custom font family option, nothing works, any ides?

[winter ruin]

Hi Guys,
I have created in the store an item that activates TTS, however, the TTS will only read the 1st word even if there is a whole sentence

[tulip hamlet]

Did you make a custom command with the ${redeem} variable to use it, or are you using !redeem?

[winter ruin]

im using !redeem tts and the sentence

the thing is my friend has the same config as me and his sounds perfectly fine

[turbid arch]

What do I do after I uninstall? Reinstall

[plush wedge]

Could anyone point me in the right direction, Trying to change brower soucre font with custom css and the enable custom font family option, nothing works, any ides?

[tulip hamlet]

You don't change the font with the browser source CSS. Widgets have a custom font option.

Write the name of the font exactly as it appears in C:\Windows\Fonts

[mortal bone]

why is this happening all of a sudden

[median mica]

@neon fern I was told by Latte that you're the one to talk to... I keep getting Form Submission Failed when I try to add my bank account to SE Pay. I'm not using autofill, just manually putting everything in. Any suggestions?

[mortal bone]

guys i can not connect to my stream elements via obslive it says my session is expired which is not the case

A: I never logged out

B: If i log in now i get upstream connect error or disconnect/reset before headers. reset reason: connection failure

C: or i get this

https://cdn.discordapp.com/attachments/494513233416421386/615275492572004394/unknown.png

now I get this

and it keeps reloading every time i want to connect

[plain sonnet]

We're aware of issues with logging in and accessing your account and we're currently investigating. We'll provide updates as soon as we can.

[mortal bone]

but i want to stream 😦

[plain sonnet]

its only the site

you can still stream

this doesnt effect twitch

[mortal bone]

It works again

[versed mica]

RIP because I need to change overlays before I can stream

[mortal bone]

well problem is i need the fucntion I rely completly on stream elements

[plain sonnet]

function?

[mortal bone]

I use it for media for my activity feeds everything

[versed mica]

it appears to be fixed now

[mortal bone]

@versed mica yes it seems to work again

[turbid arch]

I uninstalled it's but still in OBS?!

[versed mica]

aaand not working again haha

[plain sonnet]

We're aware of issues with logging in and accessing your account and we're currently investigating. We'll provide updates as soon as we can.

[cerulean bison]

Does this mean Media Request is also Offline?

It's kind of a large part of my stream.

[mortal bone]

@oak depot as long if you have loaded obslive with streamelements functions it will work tho

as long if you do not close it

@cerulean bison read the above

[turbid arch]

@plain sonnet So it stays disconnected right now?

[plain sonnet]

We're aware of issues with logging in and accessing your account and we're currently investigating. We'll provide updates as soon as we can.

[winter ruin]

Hi Guys,
I have created in the store an item that activates TTS, however, the TTS will only read the 1st word even if there is a whole sentence

[dim cave]

i recently changed my name on twitch and when i went to start my stream today my chat box in obslive isnt working i cant read chat and cant send messages in chat through obslive i dont know if my name change had anything to do with it or not but now i have to have another window up just to read chat

[kindred fox]

We're aware of issues with logging in and accessing your account and we're currently investigating. We'll provide updates as soon as we can.

[plain sonnet]

name changes need to be updated manually
there are currently some issues with the website so these can be done when its back up.

log out of the SE dashboard then log back in
log out of obs in settings > stream and streamelements > log out then log back in
@dim cave

[kindred fox]

Whole thing blew up for a bit. May or may not work.

Do what tadpole says

[dim cave]

thank you

[plush wedge]

@tulip hamlet Text only changes between unknow types, nothing to do with the font name I type

[pure dawn]

Hey, im trying to put an existing overlay with my League Client Lobby into stream Element overlay editor and it wont upload into it so I can edit it its a .png file

[tulip hamlet]

The service issues have been resolved. Thank you for your patience. If you continue to experience issues, please don't hesitate to reach out.

Please note that giveaway functionality has been disabled at this time while we continue to investigate. We will provide an update as soon as it is active again.

[quiet stream]

Hi please i create giwewaf in stream elements but if someone give !ticket or !enter he is not in giweway styll is 0 people in . but in chat bot type @SamaelBenny, you successfully bought 50 tickets!

[tulip hamlet]

Read the bright green message immediately above yours.

[quiet stream]

where ? 🙂

[quiet stream]

ooooooooooooooooooo 🙂 soooooory 🙂 thanks

iam idiot 🙂

[pure dawn]

In the StreamElement editor is it possible to change everything to a specific colour? even if the overlay says blue?

[tulip hamlet]

What do you mean?

[pure dawn]

the overlay im currently on says blue the top layers etc I can only change the text to a certain colour but not everything else

[copper zephyr]

Hi, I've just switched from streamlabs to using stream elements and I must say I like it alot.
However, using custom themes I was wondering what I can do to keep my chat box from resetting between each scene? Is there an option I'm missing somewhere?

Also sorry if already asked, but I didn't see anything about it

[plain sonnet]

the best option is to make an overlay just for the chat and set it to not shutdown in obs browser properties

[copper zephyr]

Ok thanks

[rugged quail]

Anybody know an answer to my question from earlier??

[plain sonnet]

animation overlays always take up more resources,
you can try disabling browser accell in settings

[atomic stag]

It says it successfully imported the alerts, 13 scenes, etc from Streamlabs.. But then nothing is actually updated in the program. Even after I closed and reopened it. Any ideas?

[plain sonnet]

in the program? you mean obs?

[rugged quail]

@plain sonnet but I am using the streamelements overlay editor to create it and just using a browser source to use it in OBS.live. It shouldn't lag doing it that way well that's what I thought

[atomic stag]

yes OBS sorry

[plain sonnet]

the alerts and overlays will be here
https://streamelements.com/dashboard/overlays

as far as im aware, actual scenes cant be imported

@rugged quail yes, but your pc still needs to render it, normal (static) overlays are fine as they are just images,
the animated ones require more processing power as they move

[atomic stag]

Okay thank you @plain sonnet

[plain sonnet]

np 👍

come back if you need anything else

[plush wedge]

still having troble withthe font wiht custom enable font not working

[steel blade]

@plush wedge Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/

Custom Fonts

Steps:

1. Install the font on the streaming PC or choose a pre-installed windows font.
2. In the overlay widget settings, select Text Settings
3. Enable Custom Font
4. Type the name of the font as it appears in the windows font directory (This is usually C:\Windows\Fonts)

Note: After installing fonts, the browser and OBS must be restarted for the font to appear.

[plain sonnet]

have you gone through this?

[plush wedge]

yes

[plain sonnet]

and what is the issue you have now?

[plush wedge]

the font does not change

or it changes to something not what iam call out

[plain sonnet]

can you send a screenshot of the name you put in the widget
and a screenshot of the font in C:\Windows\Fonts

[plush wedge]

yes getting it now

Industry-Ultra

[tulip hamlet]

The two don't match.

They need to match exactly.

[plush wedge]

ok so I have to type the little hand thanks

see if that works

[pure dawn]

you know the sreamelements editor, it wont add by image my pre existing overlay

doesnt want to upload

[tulip hamlet]

Are you using Chrome?

[pure dawn]

microsoft Edge

[tulip hamlet]

Edge is missing a lot of functionality that other modern browsers have.

Use Chrome.

[pure dawn]

alrtight thanks

[pure dawn]

How do I check the volum of the sound for the alert etc

on the editor

[steel blade]

@pure dawn You can test Alerts via the bell on the lower right corner of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Show Emulated events on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/h6qgy

[weak yew]

My Media request player wont load

[tulip hamlet]

Can you take a screenshot of the behavior?

[tulip hamlet]

Can you log out and back in with the StreamElements menu at the top?

[weak yew]

as in from the settings menu?

Ok, i did and it still wont load

[steel blade]

@weak yew Please send in an issue report so our team can investigate using the program's logs:

Report an Issue
▫ Select "StreamElements" at the top of OBS
▫ Select "Report an Issue"
▫ Please write a detailed description of the issue you are facing:
What is happening/not happening? What happened that led to this issue appearing? When did you first notice this issue? Descriptions that help us to to reproduce the issue on our end very often result in quick fixes.
▫ Select "Send to StreamElements"

[rugged quail]

it wont let me download

[tulip hamlet]

What won't let you download what? Please be specific.

[primal summit]

hello i can't find where i can change the bot name on obs 😦

[forest stirrup]

did you check the pinned messages?

[tulip hamlet]

@primal summit

[primal summit]

thx 😉

[signal quest]

!gc

[steel blade]

You can download our Desktop App Ground Control here: https://streamelements.com/groundcontrol

[primal summit]

i just install gc but i don't have to option to change the bot name in stream settings

[tulip hamlet]

You asked about the settings in OBS.Live and we showed them to you. Why ask about Ground Control now?

[tulip hamlet]

Anyway, you don't meet the requirements for it yet.

[steel blade]

@primal summit Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• OBS.Live or Ground Control open
• Create a twitch account for the name you want to use or run the bot under your own name
• Custom bot name doesn't work on Mac

[rugged quail]

Hello I am Currently Trying to set up twitch and etc for streaming and I keep getting an error and when I do game capture it doesnet show up I have and Acer With Raedon and AMD

[steel blade]

@rugged quail For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[cerulean bison]

Media Request on OBSLive is blank. It this a Stream Elements problem, an OBSLive Issues, or do I need to do something to reconnect it?

[tulip hamlet]

What version in the bottom right?

[cerulean bison]

19.7.14.421

[tulip hamlet]

Can you try logging out in the StreamElements menu at the top and logging back in?

[west cloak]

My game capture is like going out of the picture everytime and i do not know how to fix it.

[cerulean bison]

@tulip hamlet doing this has totally FUBARed my OBS live.

[tulip hamlet]

Screenshot please? What do you mean?

[cerulean bison]

Logging back In Reset EVERYTHING in the top half

Awesome. This led me Streamelements UNINSTALLING itself.

[tulip hamlet]

Logging out won't cause it to uninstall.

Did you log back in with one of the buttons listed?

[cerulean bison]

Yes. It reset everything to Default.
I then "activated" OBS live.... and it uninstalled itself.

[tulip hamlet]

Yes, unfortunately logging out and in doesn't preserve window positions at this time.

[tulip hamlet]

@west cloak Select your capture and press Ctrl+F.

[west cloak]

But then it is too small for the screen.

It makes everything super blurry.

[tulip hamlet]

Ctrl+F fits it to the canvas. If it's making things blurry then your capture is smaller than your canvas, which you shouldn't do.

[west cloak]

How do i fix that?

[tulip hamlet]

What resolution is your screen?

[west cloak]

Like my monitor or like in the obs?

[tulip hamlet]

Monitor.

[west cloak]

1080p

[tulip hamlet]

And your canvas in OBS?

[west cloak]

I do not know how to check that.

[tulip hamlet]

It's in your settings.

Settings>Video

[west cloak]

800x600

[tulip hamlet]

So you have a tiny canvas and a 1080p monitor.

[west cloak]

Sorry all of this is new to me lol.

What should i change it to?

[tulip hamlet]

You can find some starter tutorials at obs.live/articles

Your canvas should match your monitor resolution. Output depends on what your computer is capable of.

[west cloak]

I got it! Thanks! just gotta go fix my resolution now.

[rough oxide]

Hello, I have been having an issue for a couple months now and can't find a solution. After changing my password for my Bot account, I have not been able to connect the custom bot account in OBS live. I am able to log into the bot account through OBS live, and after authorizing, the tab closes and the custom bot name is not in the drop down list. I have tried uninstalling OBS live, and changing the password. Is this a known issue? Thank you for any help.

[shy mountain]

Try this:

2) Open OBS(or restart if it was open)
3) Open your browser and type in "localhost:40404"
4) Click on "StreamElements - Activity feed"
5) navigate to the Console tab
6) type in the console this: store.customBot.removeCustomBotIntegration() and hit enter
7) Try setting the custom bot name```

[rough oxide]

wow thank you for the ultra fast response, I will attempt that.

[shy mountain]

Can you let me know if it worked? @rough oxide

[ocean mist]

Who is the owner?

[shy mountain]

What can we assist you with?

[ocean mist]

I want to make a moderation bot for this server

[shy mountain]

Right, you just joined our server. I don't think we can trust you for this, but we already have our own Discord bots that help moderate the server.

[ocean mist]

Oh

It's ok you can trust me I am a bot Dev but it's ok

[sharp tulip]

hey guys, my media request isnt loading.. any ideas? i tried new install 😭

[steel blade]

@sharp tulip Streamelements on top of OBS -> Logout -> login

[sharp tulip]

thanks bot 😄 😄 ❤

[rough oxide]

@shy mountain Do you know how I input the first portion of your instructions? I'm obviously not inputting the --remote-debugging-port=40404 properly in the target line.

In the OBS.Live properties

[shy mountain]

in the target field: "C:\Program Files\obs-studio\bin\64bit\obs64.exe" --remote-debugging-port=40404

obviously the path to my obs exe is on my PC

but it has to look like that

[rough oxide]

says not valid with my own file location, hmmm.

[shy mountain]

Just make sure --remote-debugging-port=40404 is added after the quote marks in the target

[bright gust]

Hi, I have a problem, I ran ccleaner on my pc and now the givwaway feature is not working. I can run the giveaway but it's not showing the entrants on it.

[shy mountain]

Giveaways have been disabled while we work out some issues discovered last night.

[bright gust]

Oh, thanks for the quick answer, I thought it was a problem on my config.

[turbid arch]

Has there been a obslive update?

[shy mountain]

there was, but it was reverted

[turbid arch]

Can I check if I got the reverted one?

[shy mountain]

lower right corner

[turbid arch]

ty 1 second

I have that version

So I'm, good?

I reinstalled it earlier

[shy mountain]

yes

[turbid arch]

Thanks

[rough oxide]

I can't thank @shy mountain enough for spending so much time with me on a concern that I had with my bot. This individual was so kind and patient with me on this matter, and went well beyond expectations for service and kindness. HUGE THANK YOU and much ❤

[vital violet]

Hi, is there a way to test my alerts before I start streaming?

[steel blade]

@vital violet You can test Alerts via the bell on the lower right corner of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Show Emulated events on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/h6qgy

[rugged quail]

anyone that can help me out i have a elgato and a elgato chat link to record my game sound but obs still dont get my game sound or chat sounds

[steel blade]

@rugged quail For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[rugged quail]

nop they cant help me

at all

[shy mountain]

This isn't elgato support, unfortunately. This is support for our plugin for OBS Studio - OBS.Live

So its either OBS Studio's discord or elgatos support.

[stray mesa]

Still takes very long to load my overlays. uwu

[steel blade]

@stray mesa Check out this tutorial for OBS’ studio mode which allows you to preload scenes before transitioning. https://www.youtube.com/watch?v=W8iWsD2Lq3U

[rugged quail]

Can anyone help with "Media request" - when adding it to stream (Showing it) the sound doubles

[steel blade]

@rugged quail Make sure to ☑ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[versed mica]

so I have timers set through streamelements to send the messages into my chat. They're enabled and set to go off every 15 minutes, but they never went off in a 2 hour stream. What am I doing wrong? :/

[arctic carbon]

im here

[fiery lava]

what are you trying to capture

chrome

[arctic carbon]

google chrome

yes

[fiery lava]

disable hardware acceleration in google chrome

[arctic carbon]

thats it??

[fiery lava]

yep

[arctic carbon]

omg what a genius 😂

[fiery lava]

No Problem

[edgy finch]

is there a way to add shuffle to your Media Request playlist? Or will it always be in the order of adding

[frozen vapor]

Hi All, I recently made the switch from streamlabs to OSB.Live/Elements

Everything is the same, such as my output,audio,same scenes, etc, ONE MAJOR SETTING that I changed was to move all my overlays(videos) into URL via element overlay portal, However, my CPU is much higher within OBS.live/Elements? Then streamlabs? Anyone care to help, please?

OBS: 17.9 CPU
STREAMLABS: 10.0

Update: I simply muted all my overlays and now my CPU is next to nothing, surely overlays are less usage within URL format? then local file right?

[frozen vapor]

This has been fixed - one overlay was giving 17 CPU which is crazy (it's only social media icons spinning)

[daring crypt]

my internet is not the problem. but my bitrate shows in the red

why

[steel blade]

@daring crypt Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[daring crypt]

https://obsproject.com/logs/OqiwgPhlJNxdb6iY

what do i do

this happens all the time

[dry sphinx]

https://h4ndy.eu/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2FOqiwgPhlJNxdb6iY

Do these steps & try another log after

[daring crypt]

it did it again

bitrate is jumping all over the place

https://obsproject.com/logs/LXnG9AZmcJZ3CcBm

[plain sonnet]

you still dont have any output data in your logs
https://h4ndy.eu/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2FLXnG9AZmcJZ3CcBm

[daring crypt]

i ran my stream for 2 minutes then resent the log

[plain sonnet]

go through these steps 1 at a time

A clean log file is required to help fix your issue. To make a clean log file, please follow these steps:

1. Restart OBS
2. Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3. Stop your stream/recording.
4. Select Help > Log Files > Upload Current Log File. Copy the URL and paste it here.

[daring crypt]

i did

[steep heart]

Ive installed the OBSlive addon but the stream button and scene buttons dont work! so just manually edit the Data

[daring crypt]

https://obsproject.com/logs/wPqxYUMRO-TzfZx1

i legit just ran my stream again and played a game and watched my bitrate drop and frames drop

[plain sonnet]

if you are positive you did everything correctly then you need to ask in obs discord as there is still no output data

[steel blade]

@daring crypt For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[steep heart]

sorry i should be more clear I was redirected here due to having problems with stream deck escpecailly with the StreamelementsOBSlive Addon

[daring crypt]

https://obsproject.com/logs/Yc45f4s1ZBXv6nMf

still nothing

no one is over there helping

how do i take my settings to SLOBS

[plain sonnet]

you would have to see if slobs has an importer

[daring crypt]

this is dumb. This happens every month. its not my internet

[dry sphinx]

It's something. That's for sure.

With those logs. Are those after turning off the stream or during?

[daring crypt]

after

[dry sphinx]

Okay. Try again but this time get the Log while you're live.

[daring crypt]

kk

[dry sphinx]

At least a minute should be fine.

[daring crypt]

https://obsproject.com/logs/YX4XcXTOzJovzrmN

still streaming

[stoic grove]

Media request seems to be down for me

Refreshing doesnt help

can anyone help?

[dry sphinx]

You prob just need to logout of OBS.Live then sign back in.

@stoic grove

[plain sonnet]

this is from the 1 log you uploaded in obs

[dry sphinx]

Oh

[plain sonnet]

what is your upload speed and what is your obs set to?

[dry sphinx]

That's Internet

[daring crypt]

upload is 25 and bitrate is at 6500

[plain sonnet]

not very stable

connected is better

[daring crypt]

im hardwired

i have wifi disables

https://obsproject.com/logs/pJSK5WqTJHfjAxOG

[plain sonnet]

Use the Twitch Bandwidth Test to find the best Twitch server to stream to. Set Duration to Medium. You can uncheck any regions you're not near. After the test completes, click the Share Result button to upload a screenshot, which can then be copied and pasted here. Get TwitchTest from https://r1ch.net/projects/twitchtest

[errant bane]

how to show viewers count on obs?

[daring crypt]

running that test now

will this show if its my interet

cause they are saying its not the internet but i dont like them anyways

[dry sphinx]

@errant bane Click the Burger Menu (3 lines) in the OBS.Live Activity Feed -> Stream Settings -> enable Viewer count slider

[daring crypt]

@errant bane i recommend not having that on! seeing how many viewers you have can get in your head. stream with the energy you would for 1000 people the same as 1

https://i.imgur.com/Xyyqtw2.png

[dry sphinx]

It is more than likely your ISP doing this.

Since 0 Quality.

[daring crypt]

What’s that?

I’m clueless with this stuff

[dry sphinx]

Internet Service Provider (ISP)

[daring crypt]

spectrum LOL

[dry sphinx]

Dangit Spectrum.

[daring crypt]

🤢

[spiral cosmos]

Hello there,!
I can no longer connect my twitch account that I made for the custom bot name .
I had recently changed the Password of my twitch bot account and tried to reauthorize it, it simply doesnt work with OBS.Live
even if I connect it successfully with a successful login, it doesn't want to work.

Ground Control works but I dont want to run ground control and want it to work with OBS.Live like it previously did.
I changed my password days ago so it can't be a sync issue.
I've been battling with this for days and it bothers me a lot because this account has a lifetime subscription on it.
The Send Test Message remains grey after that and only streamelements bot triggers when I type commands into chat
If this can't be resolved .. am not sure if I want to stay with elements because it was one of the selling points for me.. as OBS.Live is so nice compared to Streamlabs

[dry sphinx]

@spiral cosmos Are you signed in your main Twitch account on Twitch.TV?

[rugged quail]

How do I import overlays from your website to StreamElementsOBS?

[steel blade]

@rugged quail To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[spiral cosmos]

@dry sphinx Yes, Chrome is my default Browser and I am currently logged into it there. on Edge I am logged with my bot acc. Do I have to be logged on it on Chrome for it to 100% authorize?

[daring crypt]

once again spectrum said nothing is wrong on their end 😄

[dry sphinx]

Yes. Try Chrome log out of your bot account & sign in with it on Twitch.Tv, Keep your main account signed in with OBS.Live & see if that works to use for the Custom Bot Name.

@spiral cosmos

[spiral cosmos]

@dry sphinx Doesn't work as well...

https://gyazo.com/0ea1117825c38fe17f7247e05ae9d57c

it shows as connected but OBS.Live just ignores that fact I guess

I've already tested many things such as disconnection the connection on twitch and trying it again and stuff.

Nothing seems to want to work. Probably a problem with your app atm. Can't think of anything else.

I hope we can find a fix or I will be forced to move to another platform. My lifetime bot subscription is on that account. :s

[dry sphinx]

@spiral cosmos That is weird

On OBS.Live can you can streamelements -> Report Issue? That would be the best way for our Dev to tackle that to see what's going on.

[spiral cosmos]

Done... :/

[twilit hornet]

hellos

hello

someone knoiw how to restream?

[rugged quail]

how do i put my overlay on stream made from the obs thing

[torpid quail]

Anyone having trouble with their stream chat atm?

[opal cliff]

trying to figure out how to enable analog audio from the source tab tried everything and it pulls up with out it

[wet cliff]

Hey! Question: When I go live to stream via Steam, my OBS Live randomly just cuts the stream, and my viewers say it dies then I have to go back an hit start streaming again. any idea as to why?

[swift pier]

hey can anyone help me out?

[steel blade]

@swift pier Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[swift pier]

I just started using SE and there is no option to login with mixer so i can get overlays

does anyone know how i could do that

[steel blade]

@swift pier Our goal is to be everywhere our community is so we are regularly in discussions with other platforms. Although we can't comment on our roadmap, your feedback is appreciated.

[warm flower]

can anyone help me with a long analasis? i thought i fixed the problem but it would suddenly dissconnect and then after 2 tries reconnect 🙂

[tulip hamlet]

https://h4ndy.eu/obslog

[warm flower]

tried i keep getting contact the administrator 🙂

[tulip hamlet]

...

[warm flower]

lol

https://obsproject.com/logs/hdhO9JoU1JT97eur

[lost needle]

So Twitch chat isn't updating on my OBS screen and it is saying it has an error loading when I try to go to the chat settings in the chat module.

[warm flower]

sooo no? lol it would happen every 30 minutes or so

[tulip hamlet]

@lost needle What's your Twitch username?

[lost needle]

KaitoBG

[tulip hamlet]

When did you rename your Twitch?

[lost needle]

Last night

[tulip hamlet]

That'd do it. Can you log out and back in to the site, and same in OBS?

Won't interrupt your stream.

Promise.

[lost needle]

Okay

Fixed it right away, thanks!

[steel blade]

@warm flower For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[tulip hamlet]

I can see it doing it in your log, but I couldn't tell you why. They might have some insight.

[wet cliff]

nvrmind i fixed it!

[lost needle]

Really appreciate it, was throwing me off for a while.

[warm flower]

Thank you Nethyr

[dusky brook]

If I have my mixer(go xlr) mute or turn down the volume on a certain channel will it turn it down on stream even though it is showing as its still registering the sound?

[dusky brook]

nvm got it fixed

[jaunty elk]

Hey @everyone I was wondering how to send a log in from my stream to see what is going on. I am dropping a ton of network frames

[jaunty elk]

And on top of all this. My chat signs me out every day I stream

[steel blade]

@jaunty elk For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[shy mountain]

The signing out of chat is most likely due to what is causing the dropped frames - internet issues

[jaunty elk]

Is this not a stream elements thing?

[shy mountain]

https://obsproject.com/wiki/Dropped-Frames-and-General-Connection-Issues

OBS.Live is just a plugin for OBS Studio.

We add 3 docks to OBS Studio

Dropped frames is an internet issue detected by OBS.

[jaunty elk]

Oh ok. So just sent the logs to them

[shy mountain]

or hindering OBS

Well they will give you the above guide

[jaunty elk]

Oh ok thank you

[cedar flower]

so i am trying to import my from stream labs and it keep telling me failed importing scene collection why

[steel blade]

@cedar flower Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[cedar flower]

https://obsproject.com/logs/D1p_9CCPBXZNM_Dw

[shy mountain]

This log doesn't have the failed import attempts

[cedar flower]

so i when i got to stream elements > import from other service > streamlabs > import overlays > failed importing scene collection

[shy mountain]

So provide me with a log file after the import fails

so that I can see what the issue was

Usually there are several things that can go wrong:

1. Copyrighted assets (the default ones from SLOBS)
2. custom coded widgets that are really big(the code is really long and big)
3. Assets over 10MB

[cedar flower]

https://obsproject.com/logs/X9svIeQACglzmkPj

[shy mountain]

This log file also doesn't have the failed attempts

[cedar flower]

this keep popping up

[shy mountain]

Open the log file folder from the Help menu

and see which log file has a big file size

and provide me with that log file

[cedar flower]

this is the biggest file

[shy mountain]

Although the log file has more stuff in it - it still doesn't have the failed attempts

Do you have SLOBS installed?

[cedar flower]

yes i trying to change form slobs to obs live

[shy mountain]

Have SLOBS open as well and run OBS.Live as admin @cedar flower

[cedar flower]

still say the same things lol well it looks like i am starting all over lol

[shy mountain]

Open the log file folder again and provide the last log - last try i guess

at this point im not sure whats happening.

[cedar flower]

https://obsproject.com/logs/PLbi57CzH5tRvckg

[spiral cosmos]

So OBSLive had an update today, hoped it woutl solve the custom bot connection, but nope :/

[daring crypt]

My camlink is showing my camera as pink

i just replaced the wire and no settings are changed

is it my camlink?

[cloud tiger]

Hi, just had the update and now all my text files related to streamlabels are broken and dont show on my overlay... I tried to reconnect them one by one but still invisible.. 🙄

All my texts are now in weird shapes and invisible sno matter how i deform them

[quasi snow]

@daring crypt try changing it color input/options

@cloud tiger streamlabels isn't from StreamElements or am I missing something

[daring crypt]

@quasi snow nothing is changed

[cloud tiger]

I though i was in the right place since its called helpdesk-obslive 🤔 but thanks

[steel blade]

@daring crypt For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[daring crypt]

its not just in obs

its also in game capture

[spiral cosmos]

@shy mountain I am here and still have the issue :/

[quasi snow]

is it a new problem or ?

I know there's a color setting among obs, try changing it, also make sure u run obs as admin

@daring crypt

[daring crypt]

It’s not just in obs

[quasi snow]

?

oh right

you mean it's not just on camera but also in game capture

check color settings in OBS, range or something am not home don't recall exactly the name

Change YUV to "601" and "Partial"

[quasi snow]

@daring crypt

@cloud tiger did u try compatibility mode for it or changing other options?

I'm not familiar with it though

[fleet umbra]

Question: My donation link doen't work for some reason. People who donated yesterday didn't recieve a popup on my stream. I've ensured that it is the correct link in the donation bar

[tough flicker]

Hi. I just installed obs.live and suddenly some of my obs docks are plain white. Im running the latest version of obs (23.2.1).

[neon fern]

@tough flicker please open the StreamElements menu at the top and use Send a Report

[tight garnet]

hi guys, i have a problem... if i use media request in stream elements and i click on "show on stream" i hear it tiwce... is there any one who can help me

greetings

[rugged quail]

just updated to the new obs live and now it wont log in, it keepos giving me the error try again later, could not reach server

err_name_resolution_failed

[wispy pebble]

cant log in either, takes forever to get my token key to log in via twitch

[neon fern]

do you have the StreamElements menu at the top? If so please send a report.

[rugged quail]

i submitted a report, but i am scheduled to go live in 1 hour\

[wispy pebble]

just sent a report as well

[neon fern]

did you use OBS.Live previously?

[rugged quail]

yes for over 2 months now

the big question i have is this issue of not being able to log in going to mess up my overlay and not update follows bits etc

whatever you guys did on your end, i was able to log in

thank you!

[wispy pebble]

i was able to log in as well thanks! now to try and fix my migrating streamlabs problem

[plain bear]

? For my notifications I have setup, I keep seeing a shark dancing around and I don't know how to get rid of it 😬 and I'll go into the settings and can't find the shark to delete it

[sinful flint]

@plain bear Variation Settings

[plain bear]

Ok cool thank you I'll check that

[muted peak]

How's it going @everyone ? I was wondering if anyone else has had issues importing streamlabs overlay on OBS Live. Mine seems to stop at 32%. I've attempted on both my gaming and streaming PC with no luck.

[wispy pebble]

this is my log file for trying to import my streamlabs into SE. i kinda went through it but im unsure what it is frozen at migrating over

[muted peak]

It's been freezing for me as well @wispy pebble

[sinful flint]

If you're having OBS.Live issues with freezing for example you should click on StreamElements at the top and then Report an Issue

[wispy pebble]

I sent it

[turbid arch]

is this a good update?

Is this update good? Just pbeing safe

[winter ruin]

Hi Guys,
I have created in the store an item that activates TTS, however, the TTS will only read the 1st word even if there is a whole sentence

https://cdn.discordapp.com/attachments/588649548235145216/614860911395471505/2.png

https://cdn.discordapp.com/attachments/588649548235145216/614860913480040611/3.png

got a friend with the same settings and works perfectly fine

[flat swift]

After Latest OBS.Live Update

and now when in normal obs mode, my browser sources dont show up

@tough flicker My firewall seemed to be causing my issue, it was blocking the browser source executable for OBS, once I allowed it through, it worked fine

[tough flicker]

@flat swift thanks very much. problem solved.

[crystal tundra]

so today's Update seems to have caused a stutter on all my overlays.. every settings seems as they were prior to the update working perfectly.. thoughts?

[broken sky]

Need help i need

yes im dont

[rapid portal]

why cant i enable the scene box?

[broken sky]

u must go on website click right button and have box

[plain sonnet]

@rapid portal view > docks > scenes

[steel blade]

@broken sky Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[broken sky]

thank you

[rapid portal]

@plain sonnet Cheers Dude

[plain sonnet]

np 👍

[empty scroll]

hey, my obs.live wont update any suggestions

[plain sonnet]

do you get an error message?

[empty scroll]

yes

failed downloading software update package

[plain sonnet]

restart your pc then try downloading from here
https://streamelements.com/obslive

run it as admin when installing

[empty scroll]

that did the job thank you

[plain sonnet]

np 👍

[wispy pebble]

hey tadpole, are you familiar with the log files? ive been having an issue all day trying to migrate my slobs to SE

[plain sonnet]

are you using the transfer option in obs?

[wispy pebble]

importing my overlays over to SE

yea

[plain sonnet]

im not savvy on those issues in the log file but if you do the import and get the log i will have a look and see if anything stands out

if i cant, i will pass it on internally

[wispy pebble]

this is the most recent one, i did submit an issue in SE but i havnt heard anything back yet

[crystal tundra]

so today's Update seems to have caused a stutter on all my overlays.. every settings seems as they were prior to the update working perfectly.. thoughts?

[plain sonnet]

@wispy pebble can you log into the SL dashboard and keep it open while you try it again

these are the only errors coming up that i can see

mine seem ok @crystal tundra
but if they actually stutter while streaming/recording you can make a report in obs

[empty scroll]

how do i add a widget

lol

[plain sonnet]

overlay editor then click on the widget section

[wispy pebble]

@plain sonnet ill try again when i get home, was working remotely and shut my computer down to give it a rest

[plain sonnet]

cool, no worries

[true lark]

Hello everyone!

Not sure if this is the right chat to ask the question.
So, I'm using StreamElements OBS.live plugin and the Ground Control program to change the bot's name.

I was wondering if there is an options to combine the Ground Control bot's naming option into the OBS.live plugin?
You are already able to use the Activity Feed, Stream Settings and Media Request settings from OBS plugin so why not the Bot naming function.

I often forget to turn the Ground Control software on so i would be very convenient.

I look forward to the answer!

[tulip hamlet]

Well, uh...

I hate to break it to you...

[true lark]

Really xD

[tulip hamlet]

But if you're not aware...

It's already there.

[true lark]

Am i that stupid...
@tulip hamlet Thank you very much! I honestly mist that option.

Yep works like a charm! Again Thank you very much!

[crystal tundra]

@plain sonnet yeah not sure what is was fine 5 minutes prior to update bad after.. the overlays just stutter the streams fine game capture camera etc. just the streamelements overlays I've used for a few years.?

[slow ember]

So this has happened since the last update. I sent a report a few hours ago and have been messing with it since. Allowing everything through the firewall / having the firewall off doesn't seem to help. I can switch to OBS Studio to get my previews back but none of the StreamElements overlays will function. I also cannot login.

[jade sluice]

hello, can i ask a question about streamlabs?

[tulip hamlet]

I mean technically you can ask any question you want. Whether we're able to answer is another story entirely.

Mostly 'cause we're not Streamlabs. So we don't have tools to troubleshoot their stuff.

[jade sluice]

you guys cant fix black screen? i test on obs as well

and my display is only black

i mean

[tulip hamlet]

Yeah, you'll have to ask them.

[jade sluice]

but if it was on obs live

what would you do?

[tulip hamlet]

OBS.Live is a plugin for OBS Studio, and doesn't affect display capture. So, probably send you to OBS's Discord if there wasn't a simple fix.

[jade sluice]

can send me their discord?

[steel blade]

@jade sluice For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[tulip hamlet]

They won't be able to help with SLOBS either, though.

SLOBS is a fork of their source code. The edits Streamlabs does are out of their control.

[jade sluice]

ok thank you anyway

[candid vault]

so i cant add a new source

any ideas?

like theres no button

[tulip hamlet]

Uh. Can you screenshot what you see?

[supple owl]

Hi guys i want to switch to Stream Elements but i want to know if there is a possibility to remote access to my scenes and sources as StreamLabs have done? as i dont have a StreamDeck

[tulip hamlet]

@supple owl Just to make sure. Define "remote access" here. Don't wanna assume.

[supple owl]

I want to use my Android Phone to change scenes and toggle sources

[tulip hamlet]

Oh, that. No, there's no app control of it. You can easily set hotkeys, though.

[supple owl]

ah ok, is that maybe a considerable upgrade to the stream elements app in the future?

[steel blade]

@supple owl Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[pure tundra]

someone knows why when i click show on stream the music on media quest starts to play 2 times with a delay like a eco

[steel blade]

@pure tundra Make sure to ☑ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[placid fjord]

I noticed there was an update being pushed today. But i can't find any notes on what was done.. could someone direct me to them perhaps? 😛

[tulip hamlet]

#270206314561404928

[placid fjord]

I had hopes that my issue with the obslive theme being stuck in white mode would been fixed. Still cant get it in dark 😦

Ahh there is it! Looked right after the update but wan't posted yet i guess.

[crystal tundra]

@plain sonnet and all UPDATE: after the update today we've had the odd stutter only on the overlays not he game screen or over all effecting the FPS of the stream, just he overlays from Stream Elements were/are stuttering on or off the air. Yet when we disable OBS.LIVE it stops... small steps small fixes

[tulip hamlet]

Have you enabled/disabled hardware acceleration for browser sources, whichever is the opposite of how you've currently set it?

[crystal tundra]

when we re logged-in for around 10 seconds it was smooth then stuttering again... @tulip hamlet I shall check again, just wondering what happened was fine stopped show updated re-started then this..

[tulip hamlet]

I didn't say anything about relogging.

[crystal tundra]

looking for that setting now

[tulip hamlet]

It's in Settings>Advanced.

[crystal tundra]

thanks

oh no I was trying other and anything I hadb't gotten any help back yet,

[tulip hamlet]

Because the update was basically just "we support hardware acceleration now." Which can help or hurt, depending on your setup. So switching it to the opposite setting is probably the best check you can do right now.

[crystal tundra]

K looking through that now Thanks

not seeing anything about browser sources in that section yet

[crystal tundra]

ah found it re booting it now

I'm odd and never mind issues more so if I can learn and or help test through the issues so fingers crossed and as always thanks to all of the team over there

fixed it

[strange pike]

After this new update all of a sudden im having tons of dropped frames issues. This has never happeneed before

[tulip hamlet]

Have you enabled/disabled hardware acceleration for browser sources, whichever is the opposite of how you've currently set it?

[strange pike]

yes

[steel blade]

@strange pike Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[tulip hamlet]

Read the instructions again and please provide a URL.

[strange pike]

https://obsproject.com/logs/JTeEG_K8J8UrNdKC

[tulip hamlet]

https://h4ndy.eu/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2FJTeEG_K8J8UrNdKC
Looks like internet mostly.

[strange pike]

Ok thank you, ill just reset my router then. I appreciate your time and help

[dusky brook]

so i just did the update for OBS Love and now none of my overlays or anything are showing up its all black screens

this is all browser sources it seems like

[tulip hamlet]

Have you enabled/disabled hardware acceleration for browser sources, whichever is the opposite of how you've currently set it?

[dusky brook]

where would i find that?

[tulip hamlet]

Settings>Advanced

[dusky brook]

i have it enabled let me disable

there we go thank you

[thorn iris]

having a weird problem where my obs live won't show bottom/ it's cut off and I it's full windowed ? Also now my mixer won't dock

[wispy pebble]

https://obsproject.com/logs/felJET87OjUtG4q1
so im logged into SLOBS and SEobs dashboards on firefox and chrome and i still cant import my slobs overlays into seobs

[tulip hamlet]

You don't need a browser open for that. And a log doesn't help that, either.

If it's not completing, it's usually because either your assets are too large to upload or you're trying to import Streamlabs-owned assets.

Also, there's no such thing as SEOBS. OBS.Live is a plugin for OBS Studio, not its own version of OBS.

[wispy pebble]

gotcha

[earnest egret]

probably a quick question, is OBS Live able to stream to mixer at all?

[tulip hamlet]

StreamElements does not have Mixer support at this time.

[earnest egret]

Darn I keep hearing good things about OBS live and I wanted to try it out but I do both twitch and mixer streams. I make or will be making most of my own integration stuff cause that is my thing so bots and widgets almost don't matter as much for me. I do like the idea of browser source overlay setup though lol.

[winter rapids]

Hey Guys I just did the OBS.Live update and now it keeps giving me a crash log error

[mellow goblet]

is there a help for discord?

[deep crystal]

Any idea as to why plugins are giving me an error that the DLL isn't found?

[steel blade]

@deep crystal For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[shy mountain]

@mellow goblet not in this server

@winter rapids help -> crash logs -> show last crash log

[wraith juniper]

hello. my stream keeps disconnecting and reconnecting

and i cant figure out how to fix it

[steel blade]

@wraith juniper Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[wraith juniper]

https://obsproject.com/logs/wl-BlKlcoByHZ4Dj

[shy mountain]

https://h4ndy.eu/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2Fwl-BlKlcoByHZ4Dj

Killer NIC

[wraith juniper]

?

[shy mountain]

Click the link

scroll down

read up on Killer NIC

[little terrace]

so i accidently exited out the chat how do i get that box back ?

[shy mountain]

Streamelements on top -> chat

[little terrace]

ah thank you!

[wet kite]

Hi every one, have some issue from literally a few hours ago after updating OBS.Live when ever i have Chrome open i get massive FPS drops. This also happens while not live as well while monitoring "Stats". Here is my log https://obsproject.com/logs/TG6Aqy-X08QWpb-k

Edit: When ever I hav chrome open and viewing a video

[wet kite]

got it

https://obsproject.com/logs/8E_6yLHmQ2SRi8d3 heres the updated log

[shy mountain]

https://h4ndy.eu/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2F8E_6yLHmQ2SRi8d3

Heres is the analyzer

[wet kite]

Hmm seems to be that windows game mode is on

[shy mountain]

And theres rendering lag and encoding overload

[wet kite]

Im going to disable windows game mode thing and see if that fixes the rest. Thank you very much KeiZar.

[wet kite]

That seems to have fixed some of the fps drops that are new after i ran the update. It might be back to normal it feels. Thank you !

[shy mountain]

👍

[fleet ibex]

I just downloaded the new OBS Live update and now I'm getting crashes everytime I exit OBS. qt5widgets.dll seems to be the issue every time

I've tried re-installing both the plugin and OBS itself

[shy mountain]

Ty for the crash report. I'll send it right away to our devs

[fleet ibex]

Thank you. The crash also manifests even if I select the "Switch to OBS Studio" button from the StreamElements menu.

Also I've never been able to download updates from the plugin itself. I have to download the exe from the SE website every time. I'm not sure why that is

[shy mountain]

Something is blocking OBS from downloading the update

[earnest cobalt]

this new OBS.Live / Stream Elements update is causing my animated overlay to play at what seems to be around 10 frames a second, it's all jittery... what happened?

[shy mountain]

right click the browser source -> properties -> set the FPS there

and then restart OBS, just in case

[earnest cobalt]

It's already set to 30 FPS.

Already restarted multiple times

I believe it has something to do with the Browser Source part of the update. I did a test. I imported the same overlay has a media source into OBS which had no issues with frame rate or any jitters. However, when putting it back as a browser source it started having those issues again.

[shy mountain]

Which overlay?

[earnest cobalt]

Intermission

[shy mountain]

@fleet ibex you from twitter?

[earnest cobalt]

Oh, I also checked in the overlay editor and there seem to be no issues there.

[shy mountain]

I added the overlay to my OBS

and everything seems smooth

[earnest cobalt]

Let me try re launching the overlay with a different link

Tried it, still having the issue.

[shy mountain]

If you remove the custom fps option?

[earnest cobalt]

Yes, if I remove the custom FPS option the issue still stands

[fleet ibex]

@shy mountain Yes that's me

[shy mountain]

ok, good to know - have to correct my info towards the devs

@earnest cobalt What are you PC specs?

[earnest cobalt]

CPU: AMD Ryzen Threadripper 1920x
Motherboard: ASUS ROG Zenith Extreme X399
Graphics Card: NVIDIA GeForce GTX1080Ti
RAM: CORSAIR Vengeance 32GB DDR4 2400mhz
Cooler: Thermaltake Floe Triple Riing RGB 360 TT

[shy mountain]

What other sources do you have the in the scene?

[earnest cobalt]

Just these

[shy mountain]

What if you add the overlay in a brand new scene?

with no other sources?

[earnest cobalt]

As a browser source still? Or just as a media source?

[shy mountain]

as a browser source

media sources don't support browser links...i think

[earnest cobalt]

Still the same issue. And I meant just put the file straight into OBS as a media source, because it works fine when I do that, I just don't want to take up more CPU.

[shy mountain]

I'm really not sure what can cause this

Do you have hardware accell on?

Settings -> advnaced -> bottom -> Sources -> hardware acell on?

[earnest cobalt]

Yes, I do.

[shy mountain]

turn it off?

[earnest cobalt]

Welp, that fixed it...

[shy mountain]

now turn it on again?

for the sake of testing

which is weird as it should help, not hinder

[earnest cobalt]

Turning it on spawns the same issue

So, it

[shy mountain]

afaik, hardware accel, asks the GPU to handle the rendering

interesting

[earnest cobalt]

So, it's definitely the update.

Hope my issue helps on someway

in*

[shy mountain]

The update introduced hardware accel, because it was requested for so long, as our plugin didn't support it before.

Thats the thing - the option should help you, not hinder you

which is weird

[earnest cobalt]

Right. Definitely weird. Is there anything else that could possibly be changed (even outside of OBS and SE) that would affect this?

[shy mountain]

You can try something for me

Uninstall OBS.Live

and then turn on hardware accel

and see if the issue persists

[earnest cobalt]

Sure thing.

I gotta restard my PC to fully uninstall. BRB!

restart*

[wraith juniper]

@shy mountain thank you! I think its fixed

[shy mountain]

ofc - killer nic is nasty

[earnest cobalt]

@shy mountain Ok I'm back. The issue is no longer there with OBS.Live uninstalled.

Would you like me to reinstall it?

[shy mountain]

did you turn on HWA back on?

[earnest cobalt]

Yessir

[shy mountain]

ok install our plugin

but get the installer

from our main website

!obslive

[steel blade]

OBS.Live is a Plugin for OBS created by StreamElements. You can download OBS.Live here: https://streamelements.com/obslive

Please make sure you have the latest version of OBS installed, Current Version: 23.1.0. You can install OBS here: https://obsproject.com/

[earnest cobalt]

On it

[shy mountain]

well i need to update that command it seems

[earnest cobalt]

Oh, is that not the right link?

[shy mountain]

no it is

i just see that the command says OBS Studio is 23.1.0

but its 23.2.1

i need to update that bit in the command

[earnest cobalt]

Ok, OBS.Live is installed the issue is back.

[shy mountain]

ok will relay info back to devs on this

as its super weird

[earnest cobalt]

Agreed.

Thank you for the help

For now I will keep hardware accel off. Can you let me know when the bug is fixed?

[shy mountain]

I don't even know if its a bug

[earnest cobalt]

I mean, whatever it is, it's definitely an issue with the update.

[coarse sail]

is there any tips to have two obs live at once? so i can have my yt and twitch feed and chat running on OBS ?

[shy mountain]

Use Ground control for one account and obs.live for the other

as for chat - popout the twitch chat

or popout the YT chat

[coarse sail]

using GC, i see.. i just lazy to use the GC, that's why i asked if it can run simultaneously, hahaha.. i think i will keep restream docks for the chat panel, it relay all chats. Thank you man

[spiral glen]

So I updated OBS Live today, the stream after the update failed to work properly. Every time I tried to change scene, it would stop the stream and this error message came up. I re-started my PC and no change, any ideas on resolving this issue? Thanks.

[shy mountain]

Uninstall OBS.Live only and see if the error persists

[spiral glen]

So I uninstalled OBS live and restarted PC again.. Ran OBS Studio and the problem is exactly the same

[shy mountain]

So this issue is not related to our plugin

[steel blade]

@spiral glen For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[distant gazelle]

any idea how big is the update?

[shy mountain]

Usually updated to OBS.Live are small.

[distant gazelle]

hmm.. strange.. it's taking me very long to update. i have 100mbps down

[shy mountain]

Stop the installer and start it again I guess

[distant gazelle]

i tried

same issue

[shy mountain]

Is it getting stuck?

[distant gazelle]

should i close down obs live entirely?

[shy mountain]

well yes

OBS should not be running

[distant gazelle]

huh?

everytime i update obs live.. obs is always running

[shy mountain]

its an update to the plugin, which adds stuff to OBS Studio

so it should be closed

I updated my OBS today and it closed on its own.

[distant gazelle]

this is what my screen looks like

i can't exit obs

[shy mountain]

Ooh so this

https://www.obs.live

download the installer here

i would recommend first removing obs.live

and then using the installer

[distant gazelle]

alright, thanks KeiZar

sorry KeiZar, quick question. what's wrong with my current obs live again?

[shy mountain]

Something is stopping the download

firewall, anti-virus

[distant gazelle]

right i see.. if the download is working then my current version is fine?

[shy mountain]

well it should be

[formal kernel]

Hello! I am new here and I need some assistance settings up my OBS?

[sudden fossil]

I updated my OBS live today and now I'm stuck looking at this with no idea how to fix it. Anyone got any suggestions?

[steel blade]

If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of OBS.Live ( 19.7.14.421 )
2. exit OBS (make sure OBS is not running)
3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. start OBS.Live
5. Settings -> Stream -> disconnect -> connect

[vital parcel]

hi I am having an issue in OBS live where if I add a Browser source for my intro scene, it will start at 60fps then go down to a very low fps and my cpu usage on OBS goes down also

[quasi snow]

@vital parcel go to advanced settings and turn off hardware acceleration, see if it helps

[vital parcel]

It worked bro thanks a lot 👍

[quasi snow]

also don't forget to turn on "shutdown source when not visible" on all browser sources

[vital parcel]

ok ok I got you thanks again chief

[quasi snow]

great

@formal kernel here's a quick setup https://support.streamelements.com/hc/en-us/articles/115003424812-Quick-Start-Guide

and more guides if you need other info https://support.streamelements.com/hc/en-us/categories/115000044291-Guides

[fallow island]

Hi I am having problems with my tip link im testing it out but its not working for some reason

[wraith juniper]

@shy mountain it did it again lol

Worked for awhile though

[chrome trellis]

Any ideas why?

[fierce bone]

I need to know something, is it normal for the Plugin to reset everytime there is an update? Like not OBS in itself but the plugin update! It kinda gets annoying to always needing to set all together again and again!

[plain sonnet]

@fierce bone what do you mean the plugin reset? are you talking about the panels?

@chrome trellis you are using slobs, they try and block parts of SE as they are competitors

[fierce bone]

Yeah

no im using OBS Studio

ahh wait

[steel blade]

@fierce bone If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of OBS.Live ( 19.7.14.421 )
2. exit OBS (make sure OBS is not running)
3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. start OBS.Live
5. Settings -> Stream -> disconnect -> connect

[plain sonnet]

do that, that should solve it

if not come back here

[chrome trellis]

Really?^^ Anything i can do?

[plain sonnet]

apart from not using slobs? nope.
it has always been that way

[fierce bone]

I mean the plugin itself loads and all the panels load...but like...media panel is default hidden for me, but once a update occured all my closed panels that i dont need are back on the default position and need reorganizing

[plain sonnet]

aaaahh, yeh thats to make sure everything from the SE plugin is working

sorry, i thought you meant eveytime you open obs

[fierce bone]

No No 😄

The Plugin once setup is complete works perfectly fine, not an Issue!

It's just my curiosity to know if it's intended that everything defaults back to the state like it's my first time opening the Plugin, once a update comes out for OBS.Live!

Cause if that is a setting i can change i would love to activate it lol

[plain sonnet]

i can ask about it internally, but the last i heard its to make sure that the plugin is functioning correctly and is able to load everything

[gleaming fjord]

I have also a Problem, since the new Update. The Twitch Statistics and Title Change Menu gone completely..

[plain sonnet]

log out of settings > stream then log back in,
then view > docks > reset ui

that should bring it back

[fierce bone]

If it's intended by the devs it's not an issue for me! Just wanted to be sure if i had some setting unchecked lol Thanks for the feedback!

[gleaming fjord]

were the docks again?

[plain sonnet]

view
main menu at the top

[gleaming fjord]

Nope, the two things not came back

[plain sonnet]

hmmmm, ok long winded attempt

do the same as before log out,
then log out of streamelements > logout

close obs, reopen it as admin

then log back into both

[gleaming fjord]

Not coming back

😦

[plain sonnet]

hmmm, you might have to ask in the obs discord then im afraid.

the stats and title docks get populated when you log in with your twitch account

[steel blade]

@gleaming fjord For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[wispy pebble]

is there anyway to upload a .overlay file to SE?

[tulip hamlet]

Not specifically, no. That's a Streamlabs-specific export file using their own extension. Rather, you need to use the built in import in OBS.Live, in the StreamElements menu at the top.

[wispy pebble]

copy, ill try it out when i get home, was working on it on the website

[wary basalt]

I've been having an issue with my chat on OBS... and it getting really horrificly blurry...

[tulip hamlet]

That's not the chat we provide. You can tell by the lack of a refresh button in the top left. I'd recommend closing that one and getting the one out of the StreamElements menu instead.

[wary basalt]

ok, how do you do that? I've been simply using the view-dock-chat so far.. never had this issue til recently

[tulip hamlet]

X that chat, click StreamElements at the top, and click Chat in there.

[wary basalt]

no chat option

[tulip hamlet]

Log out and log back in through that menu.

[wary basalt]

via the login correct? Cause if thats the case... there is no log in to mixer option. Only twitch, yt, fb

[tulip hamlet]

Because we don't support Mixer at this time.

[wary basalt]

😐

[reef matrix]

how do i add a custom transition in obs.live?

[tulip hamlet]

Transitions are an OBS Studio functionality, OBS.Live doesn't change it or touch it, since we can't do cloud-based transitions.

[reef matrix]

o i see

[tulip hamlet]

So it's the same way as regular OBS Studio.

[reef matrix]

i tried clicking the settings but it does not want to show up

lol i found it now

[rugged quail]

hi

[frank shard]

when i start streaming it does not go to my twitch even tho it says i am streaming msg me answers

[rose hollow]

how can i see the Users in Chat with the chat dock it doesn't show at the top on the chat like on my page

[tulip hamlet]

It should.

Can you take a screenshot of the entire OBS window?

[rose hollow]

i just downloaded the new version

[tulip hamlet]

Still missing the top bar.

[rose hollow]

23.2.1

64 bit

[tulip hamlet]

You can try logging out and logging back in with the StreamElements menu.

[rose hollow]

it pops up for a second then goes away could frankzerface z or bttv be causing it?

[tulip hamlet]

Honestly not sure, never seen that happen before. It's made to use BTTV and FFZ.

[rose hollow]

it's been like this since twitch updated the button from the bottom to the top

[pastel urchin]

Cant log into OBS.Live with my twitch after update today

[potent nimbus]

so i logged into youtube to check it out. can i log out and back to twitch?

[bright kindle]

hello

i need some help

someone to help me ?:D

[potent nimbus]

what?

[bright kindle]

my overlay its laggy

how to i fix its like its animated in 10 fps

[tulip hamlet]

@potent nimbus Yes. In the StreamElements menu at the top.

[steel blade]

@bright kindle Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[bright kindle]

what do u mean like lol

because i have it on obs already

but its animation its laggy

[potent nimbus]

@tulip hamlet there is no option to log in/out of a service (youtube, twitch, facebook)

[tulip hamlet]

No. Just log out.

And then you'll log in.

[potent nimbus]

oh thanks, im blind lol

[bright kindle]

aight so no fix for me

ok

[tulip hamlet]

@bright kindle Follow the instructions you were provided.

[potent nimbus]

it might be your computer. @bright kindle

[bright kindle]

its not =))

the support told me to provide logs

i didnt stream

i try to make the overlays to start stream

after i put it in the animations are animated like 10 fps

[orchid pebble]

is anyone else obs suddenly lagging during rendering after update today?

[tulip hamlet]

Have you tried enabling/disabling hardware acceleration for browser sources, whichever is the opposite of how you've currently set it?

[orchid pebble]

i will try now

tried that, no luck

[steel blade]

@orchid pebble Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[green maple]

portuguese support?

[tulip hamlet]

#🇵🇹︱português

[green maple]

how do i import overlay from site to obs?

[steel blade]

@green maple To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[orchid pebble]

https://obsproject.com/logs/3pQNAtVYUXQezxaK

[green heron]

Help

[steel blade]

@green heron Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[green heron]

I need help importing scenes

[tulip hamlet]

@orchid pebble https://h4ndy.eu/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2F3pQNAtVYUXQezxaK
Those steps will get you started but you should generate a log with an output session.

@green heron Can you be more specific about what you need?

[green heron]

@tulip hamlet when I try to use the import scene collection from slobs to obs live it always stops working

[tulip hamlet]

@green heron Either your assets are too large to upload or you're trying to upload Streamlabs-owned assets.

[green heron]

if I remove the assets the streamlabs owned assets can I transfer it then?

[tulip hamlet]

Assuming you don't also have assets that are too large, yes.

[orchid pebble]

https://obsproject.com/logs/otKHyqYE30yveGV7

[tulip hamlet]

That log is basically identical to the previous one.

[orchid pebble]

sorry redoing it now

https://obsproject.com/logs/2m_iIfspBWSuAc26

[tulip hamlet]

https://h4ndy.eu/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2F2m_iIfspBWSuAc26

[timber patio]

can anyone tell me how to get chat to show back up on the right side of obs? it was there and i clicked something and it went to my twitch and not showing chat anymore

[tulip hamlet]

@timber patio Chat option in the StreamElements menu at the top?

[timber patio]

its clicked...still showing my channel were the chat was

[tulip hamlet]

Log out and log back in through that menu.

[orchid pebble]

ok i fixed everything request and uninstalled KIC and obs is still having frames missed due to rendering lag any ideas?

never had issue before today

[timber patio]

thank you! that fixed it

[green heron]

Does the stream deck work with OBS Live @tulip hamlet

[tulip hamlet]

Yes.

[green heron]

I figured it out

Nope

it's not working

it just says the elgato remote control plugin is missing

@tulip hamlet

[tulip hamlet]

https://www.youtube.com/watch?v=PiGrHXTk9zw

[green heron]

I watched it

it still says it just says the elgato remote control plugin is missing

[tulip hamlet]

What version of OBS is in the top left?

[green heron]

23.2.1

I also just reinstalled streamdeck

?

[tulip hamlet]

Probably need to reach out to Elgato at this point then.

[cloud elk]

Is there a way to track current viewers with OBS.live?

[tulip hamlet]

Yes, you can enable the viewer count in the settings menu in the top left of the activity feed.

[cloud elk]

@tulip hamlet settings under file drop down in OBS? The only thing in the top left of my activity feed is the reload widget

[tulip hamlet]

The hamburger menu. The three lines.

[cloud elk]

I'm in OBS right now. That is from the website no?

[tulip hamlet]

No, in OBS.Live.

[cloud elk]

I just updated and mine doesn't have that

[tulip hamlet]

Take a screenshot of your full OBS window?

[cloud elk]

Best I can do at the moment

[tulip hamlet]

Oh, I see, you're logged in with Facebook.

[cloud elk]

Yes

[whole goblet]

need help with browser sources, when I add them they take the whole screen and just a part of the overlay appears

[tulip hamlet]

Viewer count, and that menu for that matter, is only when you're logged in with Twitch.

@whole goblet Ctrl+F to fit to screen.

And make sure the properties are set to 1920x1080.

[cloud elk]

Will it be coming to Facebook side soon?

Or at all

[tulip hamlet]

Couldn't tell you, but we've been working with Facebook to get more from their API.

[cloud elk]

Thanks

[wraith kiln]

I am setting up media request and when I show on stream with the media request widget I am getting double audio, can someone please tell me there is an easy fix for this that I am missing.

[agile zodiac]

i need help

[full thunder]

Hi @agile zodiac, Please ask your question(s) or describe the problem you're looking to solve so staff or a support volunteer can assist you as soon as they are available.

[steel blade]

@wraith kiln Make sure to ☑ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[agile zodiac]

i'm getting high encoding errors when i stream bl2 idk how to fix it

[steel blade]

@agile zodiac Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[agile zodiac]

https://obsproject.com/logs/OMXzfAX0S8v-atBO

????

[shy mountain]

https://h4ndy.eu/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2FOMXzfAX0S8v-atBO @agile zodiac

[wraith kiln]

I have made sure all browser sources are shutdown when not visible, All that is running is the Media Request dock and the media request widget on the browser source active on the scene

[agile zodiac]

wait you can make the browser sources stop when your not on that scene o.o

[shy mountain]

@agile zodiac yes

@wraith kiln Then you have the same overlay with the media request widget added twice to the same scene

[agile zodiac]

what scene

[edgy jacinth]

Hiya fam! I am trying to add a second webcam to my stream in OBS Studio. When I switch out the webcams on my main source it works fine. When I try to make a new scene just for that one specific webcam, nothing shows up. I had it working 2 days ago and now it isnt doing anything. Ideas?

[shy mountain]

You are not paying attention to your own problem it seems. Open this: https://h4ndy.eu/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2FOMXzfAX0S8v-atBO and read on the issues @agile zodiac

@edgy jacinth Copy the video source and paste it as reference to the other scene.

[agile zodiac]

oh ok

[wraith kiln]

I promise you I do not have it added twice

[agile zodiac]

i'll see what i can do thank you

[shy mountain]

@wraith kiln With so many scenes, you've missed an overlay. I'm 98% sure.

[wraith kiln]

Now I can hear the music while no shown on stream from the docked media request in obs.live all the time, that is where the double audio is coming from, I only get it from that scene and that source when active

[shy mountain]

If you click "Show on stream" the video and sound stop from the MR dock and start showing on ALL active media request widgets in the active overlays.

[edgy jacinth]

@shy mountain I have 2 completely different webcams I want to use. I want to use my logitech webcam for my live and chat scenes. My Spedal webcam for my workout scene. They should be 2 completely different sources.

[wraith kiln]

no that is what I am saying it does not stop from the dock

[shy mountain]

This is the first time i've heard that the MR dock is playing twice audio

[steel blade]

@edgy jacinth For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[wraith kiln]

I have it showing on the stream while I am on a separate scene and I am getting audio from the MR dock

[sharp nexus]

got media request setup but nothing was added to my sound mixer? dont understand how its capturing audio

[agile zodiac]

ok the render lag par tis weird cause i set all the settings in BL2 to low as posable

possible

[shy mountain]

@wraith kiln Maybe im not understanding what you are trying to explain. Are you hearing double sound when NOT using "show on stream" or only when you ARE using it?

@sharp nexus the MR dock defaults to the default sound channel - the desktop audio

@agile zodiac Just follow the analyzer and the guides there

[sharp nexus]

so just add an audio output capture use desktop audio/default and im good to go?

[wraith kiln]

From what you have said the way I understand this is that the MR dock should stop putting out an active audio signal, it is still putting out an audio signal when I have it showing on stream. I am getting audio from the MR dock and the MR widget on the scene. If I switch scenes to any other one the audio from the MR widget of course goes away, I am not seeing any way to stop the audio from the MR dock

[shy mountain]

Unless you are using the 24.0.0rc of OBS studio and our plugin(which afaik, current obs.live doesn't work properly with 24.0.0rc), then the MR dock will not produce sound when using "show on stream"