helpdesk-youtube

[devout skiff]

:/

me indian

rip

[minor leaf]

My Streamelements has gone silent now, it has not shown any subscribers since this year started, Streamlabs seems to be working fine, it is showing my subscribers.
Can someone explain to me what is wrong with Streamelements ?

[dense nymph]

So i have 101 subs on my channel and i am from Poland but SE Pay is still not visible in menu. Can you activate it for me ? My user id: 60737023d2233c58f9dd3d30

[main vector]

Pinned messages

1 sec awesome

[dense nymph]

Okay ❤️

[versed tangle]

Hello, I have a question. How can i add both facebook and youtube activity feed while being logged in through youtube. I have facebook acoount linked to streamelements too.

[eager lily]

@versed tangle Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[versed tangle]

I am streaming to both facebook and youtube using multiple output plugin. so i want to see both my facebook and youtube feed on obs.

[dense nymph]

Okay, now when i try to use dotpay this error appears

And it is same for psc and credit card

[tall sun]

Hi. There is currently no way of doing this, unfortunately..
A work around can be to log in to OBS.Live with one platform and log into a browser with the other platform.

[versed tangle]

@tall sun and then using browser docks does the work. Is that so.

[tall sun]

I'm not sure a browser dock will have a different "session" and allow you to log into a different platform. But worth a try

[main vector]

@versed tangle Not possible. Due to how OBS-Browser and our website behave that will not work.

[versed tangle]

Yes it says session expired. Is it same with the alerts too that I have been adding with browser docks. @tall sun @main vector and not getting any alerts while I am streaming.

[tall sun]

for which service?

[versed tangle]

I mean to say for facebook and youtube alerts at once.

[tall sun]

You can have them on the same overlay
you can have separate overlays for the alerts.

But in general, this is not something we support.

[versed tangle]

Ok, Thanks for the info. I Appreciate it

[dense nymph]

@main vector Sorry for bothering you but can you help ? I have issue with my SE Pay payments.

[main vector]

@dense nymph fairly certain I know what is causing it but have to wait for people that can give a more definitive answer.

[dense nymph]

So we can't do anything about it for now ?

I think it may be caused by payments api that requires e-mail adress, but StreamElements tippin page doesn't have e-mail field.

Okay nevermind. It works when i use another acc 🙂

[gusty girder]

I used SE briefly on Twitch and Is there a way to change the StreamElements tip URL for YouTube tipping?

[sly grotto]

I can't get YouTube chat to show up on my overlay. I set up the overlay but and the add the browser source to OBS but nothing actually shows up in OBS. Any ideas?

[tired linden]

Wonderful, thank you! I was missing the moderator step. Much appreciated!

[vagrant sentinel]

Hello, I am new to streamelements

I cant manage to make the alertbox work

nor the sub counter widget

The alert box only works if I click on the test button

but not on the stream

[fresh zenith]

Check the pinned messages

[vagrant sentinel]

Sub count shows only on the widget but on on obs

Due to changes by Youtube there can be a delay up to 4 hours with subscriber notifications. This is the new intended way for receiving events from Youtube by their design.
?

this one you mean?

[fresh zenith]

Yes

[vagrant sentinel]

omg

so no fix at all?

ok what about the widget count?

[vagrant sentinel]

thanks btw xD

[sturdy vine]

Hello, my bots are working in my youtube streams. Including streamelements? Can you help me with that?

[verbal summit]

Good evening, I get this error "Couldn’t sign you in
This browser or app may not be secure. Learn more
Try using a different browser. If you’re already using a supported browser, you can refresh your screen and try again to sign in" when signing into youtube chat via OBS. Anyone ran into this?

[narrow locust]

the built-in browser used in obs is not a supported browser according to google, nothing we can do

[tepid dew]

i am currently live on youtube but the dashboard says that i am offline. Its is a public stream but its still not showing that i am live on dashboard. Pease help.

[versed tangle]

that might be a visual bug, are events being picked up?

[tepid dew]

no

my bot is connected but it has not done anything like say i'm live or do any of my timers either

[versed tangle]

Try logging out and back into the website

[tepid dew]

just did that

even refreshed and still nothing

i did testing the other day and everything worked fine

chat widget is also bugging out on obs. live

[versed tangle]

bugging out how

[tepid dew]

nvm i just fixed it. i guess i cant launch the stream through my stream deck. when i launched the stream from obs itself the chat is working fine now

but my dashboard still says i am offline

[distant grotto]

How do you test a chat overlay?

[main vector]

By going live.

[distant grotto]

thats the only way?

[main vector]

As there is no "waiting room" like twitch channels have yea.

[plain karma]

Hi my subscriber alert doesnt work. Any help?Pls!

[fresh zenith]

Check the pinned messages

[plain karma]

Thx

[fresh zenith]

There is also a #🇭🇺︱magyar channel

😉

[viscid scaffold]

Hello there, im streaming on YT and my AlertBox isnt working, not even in StreamElements Dashboard i cant see latest subs, any ideas?

[fresh zenith]

Check the pinned messages

[viscid scaffold]

Kinda noob, where can i find those?

[main vector]

📌 in top right of discord

[fresh zenith]

[wicked grove]

Stream elements sais I have 0 subs idk why

[rotund vessel]

Hey, i cant close my accoutn when i enter my username jwt token and email it says: Invalid username what can i do and can someone help me pls and also i want to link my twitch to my youtube account so that's why because it gave me this error earlier: Account already claimed.

[main vector]

@rotund vessel No need to close if you simply wanna link. Couple things though.

[eager lily]

Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member

There is no easy way to unlink 2 owner-type accounts from each other. The only way is to make a closure request from here: https://streamelements.com/dashboard/account/security

WARNING: In submitting a closure request, all linked channels within the account will be deleted and you will lose all associated data. This includes overlays, custom commands, timers and past data (tips, subs, etc). You can still reconnect with the deleted account, but you are essentially starting fresh.

[main vector]

If you understand both let me know if you wanna continue.

[rotund vessel]

ok but are you a staff member?

[sage lantern]

No he is not, but he can get one for you 😉

[rotund vessel]

ok

[sage lantern]

He never said you needed to send the tokens to him

[rotund vessel]

ok

I'll message a staff member

[sage lantern]

If you want to continue you can DM both tokens to @near stag

Don't send them to a random staff member @rotund vessel

[rotund vessel]

ok

[short quail]

Is this something that can get stickied? I asked that multiple times last week in this channel and didn't get a response. So this is an issue I need to bring up to the OBS folks?

[whole geyser]

do variables work on youtube

[narrow locust]

yeah but they are different, you can check the variables tab on your chat commands page for more info

[rich glacier]

Preciso de ajuda Meu chat do stream elements Ficou bugado na aba de fazer login

o chat e do youtube

[eager lily]

@rich glacier Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech

[eager lily]

@grave fiber Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

[urban bramble]

I just moved back to StreamElements and downloaded the OBS.Live plugin. The chat never populated in the right side window. How do I get the caht to populate?

[strong surge]

Due to Google's design, you won't be able to log into YouTube chat as OBS isn't seen as a secure browser.

[urban bramble]

Bummer!

[agile hare]

Hey everyone! I was just wondering why my alerts weren't working on YouTube I got 2 subscribers but nothing showed up

[past beacon]

check the pinned messages

[agile hare]

Yikes

[versed tangle]

Sir , my webcam turns yellowish in middle of the stream , there is no problem with the camera software

how to fix it

[past beacon]

seems more like a cam issue but i would try contacting OBS support

[eager lily]

Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

[versed tangle]

no sir , first i tried it using logitech capture , then later with nvidia broadcast , still its happening , and it happens in the middle of the stream , previously this was not happening

[past beacon]

Not a sir. also have you checked with the obs support? or have you made any changes to the stream lately?

[versed tangle]

no sir , no changes done by me , i am streaming in streamelementsobs.live

and one more issue , how to fix the audio , when i shout , voice cuts

[sly lion]

my latest subscriber label is not showing any name.

i stream on YT

any help ?

[versed tangle]

Hey, please check the pinned comment

[sly lion]

it's not getting dynamically updated i guess

but it is supposed to get dynamically updated whenever someone subs

the data I enter in widget data reflects in the widget but it's not supposed to work that way

do i have to enter the data every time someone subs or donates ?

that doesn't make any sense

[main vector]

Donations and members shoudl work without issues. Subs are the exception unfortunately.

[sly lion]

so no solution for subs ?

even my activity feed is not getting updated

i streamed yesterday got 3subs but none of them showed in my activity feed

??

[past beacon]

not much we can do..

[main vector]

2 things

Actually need to remember the command >.<

[eager lily]

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

[main vector]

That's the first one. They have their subs set to private it won't trigger. Otherwise you're basically waiting on YouTube to send the alert that you got a sub and to trigger your alertbox.

[sly lion]

yeah i get it that people who've set private doesn't show but my studio shows 2subs implies those two had public visibility, they should be shown in my feed

even they aren't showing up

even the sub goal ain't working

??

[versed tangle]

The API will only allow it to show up in a delay of up to 4 hours

[languid aspen]

Hello all! I am trying to test out some new overlays I purchased in a unlisted YouTube stream (for instance a chat widget overlay) but I can't get the overlay to show in my OBS browser source (but a default YouTube chat browser source shows up without a problem). Is there any way to test this without doing an actual scheduled stream?

[versed tangle]

Why This app Can't connect to YouTube?

I'm not sure if this is a youtube specific issue, but for some reason, every time I start up StreamElements OBS for the day and try to maximize it, the whole top control bar goes away

[near stag]

It can. Please provide more information - what error do you get etc.

[near stag]

Unlisted streams do not load the chat, also the bot would not join those.

[marble fable]

something needs to be done about this

[gusty girder]

Is there a way to claim/generate a different tipping link to get rid of the random numbers?

[main vector]

@marble fable complain tto youtube. That's all that can be done.

@gusty girder you'd have to switch it out with your twitch as it's first come first serve when it comes to users with the same name.

[gusty girder]

I liked it with my Twitch first which had no numbers is there a way to transfer it to the YouTube SE account?

[main vector]

There is. Just gimme a sec to copy some stuff to send in DM.

This as well.

[eager lily]

You can find your JWT token on your account channels page (Show Secrets to reveal the token): https://streamelements.com/dashboard/account/channels

READ ME: This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

[main vector]

@gusty girder open DMs for a sec.

And swnr.

Sent >.<

[gusty girder]

tysm

[slim plover]

Best editing software?

My editor kind of up and quit on me so I’m just looking for any free software

[waxen raft]

Whatever fits your workflow. Since it's not related to SE, #735163387683668100 would be the best to have a chat with other content creators 😄

[slim plover]

Gotcha, thanks man

[untold orbit]

is my youtube live url the same as my streamlaps url, for going live from Stream laps, I am signing in with my youtube account to streamlabs, i want to let people know on YouTube that i am streaming ( using Streamlabs)

[waxen raft]

We're StreamElements, not Labs

[untold orbit]

okay got it, sorry

[versed tangle]

Error unable to connect to YouTube is the error.

[near stag]

Well you have no connection to youtube.
But i still do not know which app and where the error is

We have a mobile app and OBS.Live

and our site

[sinful wren]

is there a way to set up a queue on youtube I can't find the command in the command list

[runic stag]

does anyone have any suggestions for obs studio settings using NVENC for youtube? does youtube utilize bframes and what not?

[narrow locust]

media request is not available for youtube

[runic stag]

is there a way to change the name on my youtube channel in SE to what it is on YouTube? as in this is no longer my channel name on youtube

[narrow locust]

request the change via email at [e-mail], make sure to include your account id (you can get it here: https://streamelements.com/dashboard/account/channels)

[runic stag]

ok thank you

[cinder ruin]

Hello People,

I am working on a subscribe alert. And I want to change that gif but if I changed it then the icon doesn't change. Can anyone help me? thank you.

[narrow locust]

check the alert variations as well

[fierce snow]

Hello! Is this the place to ask for help unlinking my YouTube from my Twitch account?

[eager lily]

@fierce snow There is no easy way to unlink 2 owner-type accounts from each other. The only way is to make a closure request from here: https://streamelements.com/dashboard/account/security

WARNING: In submitting a closure request, all linked channels within the account will be deleted and you will lose all associated data. This includes overlays, custom commands, timers and past data (tips, subs, etc). You can still reconnect with the deleted account, but you are essentially starting fresh.

[fierce snow]

That is kind of dumb ngl

[hard stump]

How to add bot to YouTube live stream?

[eager lily]

To set up the bot for your YouTube stream, please follow these steps:

1. Make sure your stream is public. The bot cannot join a private/unlisted stream.
2. Your stream must be live for the bot to join the chat.
3. Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
4. When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.

[hexed niche]

Hello,
New members are not popping up in my activity feed, do you know what I have to change?
I turned on my members alerts, did the tick for members, so they should show up in the feed. Thanks~

[spice thunder]

How do you unlink a youtube channel from streamelements profile?

[past beacon]

technically you can try close the account..

[spice thunder]

close the yt acc?

or the se acc

if se, where does one do that

found it

[past beacon]

se acc assuming its not linked to other se accounts you have

[ashen isle]

can someone help me use obs?

i want my webcam turned off for it and idk how to do that

[versed tangle]

you can remove the webcam source from obs and your webcam will not be streamed

[ashen isle]

how do i record my game?

because when i tried before it just turned on my webcam

[past beacon]

if you remove the webcam source it shouldnt turn on.

[ashen isle]

ok thanks, but how do i do that

[past beacon]

right click on the source and Remove'

[ashen isle]

where's that?

[stuck kernel]

i on yt

which would be a good editor program?

[ashen isle]

obs

[errant dragon]

Hi guys, I'm having trouble allowing my OBS docks to work. I try to login to use the chat dock and activity feed dock but it won't let me. I've made sure I'm using a supported browser and my setting is set to on for Java.

[main vector]

Unfortunately due to decisions made by Youtube/Google it is not possible to login with the chat dock. This is something that effects any kind of docks with OBS (And programs with similar methods)

[errant dragon]

damn 😦

[uneven raft]

so i made a mistake where i put my youtube account on a new account how do i delete it so ic an add it to my twitch one?

[versed tangle]

I use mobile.

[tropic stump]

I accidently added my youtube to the wrong email address. can i get it changed over to the correct one i use for managing all my pages?

[tropic stump]

Also i cant find the mercury beta anymore

[main vector]

https://mercury.streamelements.com

It's public now.

[sour dawn]

Hi there. I already have a twitch account linked and setup and accidently opened a seperate "account" by logging in via outube and linking my youtube account there. How can I combine both accounts so I can copy overlays from Twitch to Youtube?

[versed tangle]

Does anyone know how to put a MAX cap on a donation alert?

I have alerts for 0-49, 50-99, and 100+. They need to be in their own alert boxes due to the way they are designed. My problem is that is someone donates 50, both the 1st and 2nd alert play. someone donates 100, all three play

[main vector]

@versed tangle Have a base one for Xamount and then use variations for the higher ones.

[sour dawn]

"Minimum requiered to trigger alert" is what you are looking for.

[versed tangle]

I tried that, but my issue is that the alert doesn't know to NOT play once the donation reaches a certain amount. So at $50 both my 10 and 50 alert play. I can't get the 10 to stop at 49.99

I have tried doing seperate overlays for each alert and I've tried having 3 alert boxes in 1 overlay

[main vector]

No no no no....

That's why it would do all at once. Follow as I said for the last one and use variations for higher amounts.

[ionic pebble]

is there a way i can move all my overlays from my twitich to my youtubhe

or do i have to rememake all of them

[eager lily]

"Follow these steps to grant managers/moderators access to your dashboard:

1. Click on your channel name at the top of the dashboard
2. Create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)
3. Send this invite to a mod/manager to give them access to your dashboard. The link is one-time-use and expires after 72 hours if not accepted

Video tutorial: https://youtu.be/zl_h-ttZDF0"

[main vector]

Create editor link from main account and login with youtube to accept it.

[versed tangle]

Correct me if I'm wrong, but in order to create variations, I have to use the same alert box for each alert and I cannot do that because each alert needs to be on a different space in the overlay. 2 alerts take up the whole screen, 1 alert is in a small area

Also thanks for responding!!

[main vector]

No. You just need 1 alertbox.

[versed tangle]

Ok, so in the variations, I'm able to resize the alert for that variation?

[main vector]

You setup what you want the base to be as normal and then the variations tab for the higher amount.

Yes.

[versed tangle]

I did not know that, I must have overlooked it and I apologize. I'm going to go look for that option now

Should I base the size of my alert box on where I need the very first alert to be, or should I base the size of the alert box on the largest alert I need to play in it? @main vector

[main vector]

That's all up to you and what you want.

[versed tangle]

So it's irrelevant? That's great to hear as well. thank you

I'm going to try it out

[versed tangle]

I do not see the ability to resize an alert variation

I'm able to set everything up, I see options to change text and animations, but I don't see an option to change the dimensions of the alert box.

[main vector]

What you're most likely wanting to do is not really feasible. the amount most certainly is but having it multiple places isn't.

[versed tangle]

That's fair. I'll work around it. I might not get the exact placement I want but I'm sure it will be fine. Thanks for your help!

[main vector]

Make the widget full fit for the overlay and then position the items within that would be the best bet tbh.

[versed tangle]

Unfortunately, I'm not able to locate an option to position items within a single widget. It appears to be a one-size-fits-all issue. Variations within the widget only give you options to change triggers, animation and text settings.

Luckily, by stretching the entire widget to the size of the overlay, the only true drawback is that my 0-49 donation animation is much larger than I intended, but since that turned it into a giant hammer dropping onto my face, I feel like the viewers will be happy with that

Hi, any idea when you will be able to do channel points for streams similar to loyalty points on twitch please? Many thanks

[main vector]

No plans.

[versed tangle]

A pity, but thanks

[obsidian cairn]

Is the chatbox (chat messages) working normally for youtube streams? I tried to add it to 5 streams (all public) and neither of them had the chatbox working.

[twilit creek]

Hi, for some reason my memberships are not coming up on my dashboard or alerts

[narrow locust]

there can be a delay of up to 4 hours for some events on youtube

[twilit creek]

ahhh

[versed tangle]

Does anybody know why vertical text scrolling takes like 20 seconds to start? is that normal?

[versed tangle]

Not working for me either. I'm not sure what the issue is - I didn't even know it existed until today.

[strong surge]

If you're speaking about the chat within OBS, Google isn't allowing that as it sees it as an unsecure browser.

[versed tangle]

Randy Sadvage

[molten dragon]

yoooo so im streaming on youtube, and have the chat box all set up in my stream elements, but the chat isnt showing as people are chating

[charred scarab]

Hello

[versed tangle]

Hey

[charred scarab]

Can I use stream elements with only iPad

[charred scarab]

Hello bro pls respond

[versed tangle]

we don't offer a streaming app for iPad at the moment, no

[charred scarab]

Bro is this the correct mod

[charred scarab]

Is this the mod?

[versed tangle]

our streaming app currently works on Android systems only

[charred scarab]

I didn’t install any app

I opened stream elements from safari

[versed tangle]

the website itself?

[charred scarab]

Yes

Can anyone jojn vc I needed help

[charred scarab]

Setting up chat bot

Can you pls join

[versed tangle]

We don't really do voice, regardless, our website is best accessed through Chrome and not Safari

[charred scarab]

Ok

[charred scarab]

So have I done it correct bro

[versed tangle]

Yup

looks like it anyway

[charred scarab]

Ok

Thx

[charred scarab]

Now what to do

[versed tangle]

I'm not sure what you mean, you set up the bot, now you can do anything else you'd like

[outer holly]

anyone know why sub alerts take hours to show up? I was live for 3 hours and then they just showed up all at the same time

[main vector]

Pinned messages.

[wary flower]

So yesterday and today when I tried to start my stream on YouTube it just keeps on disconnecting and reconnecting. It worked perfectly before. And when I do a internet speed test it's normal.

[charred scarab]

Is there no one to help and jojn vc

[brave solstice]

We don't provide voice support.

[feral tartan]

Hey Guys, I'm trying to setup my stream for YouTube. But when I try to connect OBS.Live to my YouTube account, it keeps saying "something went wrong". Any ideas?

Nevermind. Switching language on the google login page fixes the issue. Straaaaaange.

[versed tangle]

pls meme

[feral tartan]

New question. I've set latency to Ultra-Low in youtube settings. But there's still a ton of delay between my actions on camera and when it's shown on stream.

Any way of fixing this?

[versed tangle]

what game are you streaming

[feral tartan]

Just chatting atm.

[versed tangle]

ok

the go to task manager

[feral tartan]

I'm just running test streams to get everything set up.

[versed tangle]

turn off obs

the chek for uptades and try

btw what is you yt

[feral tartan]

Just search for FlipptoDK

By updates, you mean for windows? Or OBS?

[versed tangle]

the whole system

[feral tartan]

Its already up to date.

[versed tangle]

ok

the try setup the whole stream again

[feral tartan]

I have no problems when I stream to Twitch.

[versed tangle]

and if that dose not work go to setting and set twich as

and then switch to yt

[feral tartan]

Trying to reinstall everything.

[rapid escarp]

hello I'm having issues now with my tipping panel, as it still inks to streamelements.com/jonenso/tip instead of streamelements.com/madjon/tip

and the account is still jonenso, though I've requested to change everything if needed, even wipe my other twitch account "madjon" on Streamelements.

Like this is the third time I'm requesting this. What gives? O_O

[onyx wave]

Hello! I've connected my youtube(and twitch) to streamelements a couple months ago, however SE is showing no data. It says I have no followers, no chat, no anything. And if I get a follower or something during a stream, nothing new pops up in the activity feed. Any assistance would be appreciated. Thanks!

[zinc loom]

My YT connected with my SE account is incorrect. A couple years ago my YT name changed from chasetv to ChaseShakes. However, I can't seem to update it. Please help

[oblique notch]

hi! is there a way to tell which of the #widget-share will work on YT streams as opposed only on twitch?

[sage lantern]

not really no, unless it's mentioned in the description

[oblique notch]

so it's default twitch and then i'll have to test to see if the YT side of SE works with it??

or is it more like, it won't work on YT unless otherwise specified?

i'm making the swap from twitch to YT after years and I'd love to keep at least some of the fun stuff

[sage lantern]

Default will always be Twitch yes, and I have no idea how many work for YT. I know the widget I made with @ivory pumice does after altering the code. We tried to push for more multiplatform widgets and integration but it seems to be a lot of work for the devs. So maybe in the future it will be easier to make that happen.

[oblique notch]

which widget is that? I'll definitely test it out 🙂

[sage lantern]

#widget-share message

[oblique notch]

oh, i use that one on twitch atm, and love it! but loading that link into YT says "platform mismatch" 😦

[zinc loom]

Is there someone I can talk to to get this updated?

[obsidian cairn]

I was talking about the chat in the stream (the widget you add to your stream to show the chat on the video)

[fading linden]

i can't import my scenes from streamlabs to obs

[zinc loom]

Hello?? Is there anyone at all from staff who can help me??

[strong surge]

Are you seeing any activity in the overlay editor?

[strong surge]

If the assets are too big, the import may fail/not work

[eager lily]

@zinc loom Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[zinc loom]

Thank you! 5cc0bf533aee9e2552c31f19

5cc0bf533aee9e2552c31f19

Man I'm just trying to make it my updated YouTube account

[obsidian cairn]

I can see the messages on the editor but not on the livestream (on yt)

[narrow locust]

can you share a screenshot of this?

[obsidian cairn]

I'll take a screenshot today and send it here tomorrow morning.

[kind wagon]

Hi, i had a Twitch account connected to SE but now recently switched to YT and I have the same username on both platforms but in SE YT it added a - and four random numbers at the end of my name. any fix for it? because it shows up in merch links and stuff

[narrow locust]

you can request a small change to your username, like adding yt at the end

@kind wagon feel free to email us at [e-mail] explaining this as well as including your current and desired usernames

[kind wagon]

any way of fully removing the twitch account from existance?

[narrow locust]

you can make a closure request but this will also remove all other accounts linked to that one

and delete all of those linked accounts

[kind wagon]

yeah im commited to yt so if i can just get the user Xtepper as it is

[narrow locust]

then please also include this in your email

Username:
Email:
Account ID:
JWT Token:
Reason for closure:
Error when using the closure form:

feel free to ping me when you send it so I can get to it right away

[kind wagon]

@narrow locust sent

[narrow locust]

got it

@kind wagon can you give me the account id of your youtube account?

[kind wagon]

can i post it here?

[narrow locust]

yeah, its safe to share

[kind wagon]

5fe1e87f0994b037b48f1c25

[narrow locust]

thanks 😄

[kind wagon]

Thank You sk1ll i got your email reply

[versed tangle]

hey

Does anybody know why text scrolling (specifically vertical in my case) takes like 20+ seconds to start? is that normal?

[meager marsh]

does anybody know why subscribers don't show when they subscribe? they show after 12 hours - 1 day

as notifications with streamelements overlay

[strong surge]

There is a delay on those alerts based on YouTube and their own design.

[meager marsh]

Is this something recent? it never happened before like that

i am livestreaming so i need the alerts to be as soon as possible

[strong surge]

It's been an issue for a few months now. I don't think it happens all the time, but can happen.

[meager marsh]

ahh i see, and is there no workaround for it i am aassuming

[strong surge]

Unfortunately no, it's a choice YouTube has made for their system

[ivory pumice]

Ya. the install link will not work because it defaults to Twitch. In that widget post there is a link to source code with the YouTube settings. You'd need to copy paste that code into a youtube widget.

[oak arrow]

has anyone experienced very very slow youtube sub count and alerts for stream elements? i got an alert for a new sub that subscribed hours before i streamed, then none while i was live when i gained 4 new while live? not sure what to do

Nvm. i just read the above. sorry, seems like theres a delay.

[meager marsh]

@oak arrow

[sage lantern]

Check the pinned messages

[versed tangle]

sir , i stream fortnite , when i start the game , my webcam hue turns yellowish , its annoying , please help

[eager lily]

@versed tangle Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

[versed tangle]

Hey for anyone experiencing the vertical scrolling text delays, you need to select the text box, go to text settings, click the advanced tab, and reduce the top margin (between -500 and -700 worked for me). This will reduce the delay before the scroll begins and the delays between scrolls.

[feral tartan]

Is it possible to unlink ones accounts in streamelements? Right now I have my Twitch account as main, and my YouTube, Mixer and Facebook linked to it. But I wan't to nuke my entire Twitch account.

[eager lily]

@feral tartan There is no easy way to unlink 2 owner-type accounts from each other. The only way is to make a closure request from here: https://streamelements.com/dashboard/account/security

WARNING: In submitting a closure request, all linked channels within the account will be deleted and you will lose all associated data. This includes overlays, custom commands, timers and past data (tips, subs, etc). You can still reconnect with the deleted account, but you are essentially starting fresh.

[feral tartan]

Thanks

[rapid escarp]

ping.

[ionic summit]

Hello. I am having difficulty trying to close the YT accounts that are connected to SE. I connected it the wrong way and it says my username is wrong. Any assistance would be greatly appreciated. Thank you.

[ionic summit]

Actually got my username correct now it says incorrect email, but one does not show for YT

[strong surge]

Do note that you can't close one channel of the account, you can only close the entire account which means any links channel will be closed as well

[ionic summit]

Well one of them has a few accounts and one has just one YT account. I can't even close the one with one account.

@strong surge

[strong surge]

If you want, you can send us an email ([e-mail]) with this info:

Username:

Email:

Account ID:

JWT Token:

Reason for closure:

Error when using the closure form:

and we can submit a request

[ionic summit]

Okay I did that sort of minus the JWT token. What is the turn around time for that?

[strong surge]

No direct ETA on that, usually a couple days or so

[ionic summit]

Also the problem is that the YT does not show an email address @strong surge

[strong surge]

That's fine, as long as the other information is in the email that should be fine

[ionic summit]

Okay thank you

[unreal pebble]

I'm having trouble with my alerts

[eager lily]

@unreal pebble Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[gloomy cairn]

im also problems with alerts

[eager lily]

@gloomy cairn Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[kindred grotto]

How do I add stuff from the Themes Gallery to OBS Live

[eager lily]

@kindred grotto To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

[tepid moat]

Do I have to have obs to add the overlays or can I do it from the browser

[near stag]

You need a streaming software that is capable of using browser sources for the overlays.

[tough cliff]

hey i need help i am facing few issues with my stream elements setup my stream elements overlay wont show up on stream or obs i added the right link changed the sources a few times created a whole new overlay still doesnot work pls help

[noble portal]

there is no label for members on youtube?

just says "subscribers"

is that the same thing? o.o

no total members count anywhere as a label is what I'm trying to say

nevermind its under sponsors

[versed tangle]

Hi I'm having an issue where alert test shows in OBS but not while live on youtube. Made sure I used the right link as well as made sure variations are saved and shown. Dash isn't showing new analytics either

[main vector]

@versed tangle for subs?

[versed tangle]

Yes I tested it with someone that had their privacy set to don;t show subs. But had them turn it to public just to test and it still didn't work.

[main vector]

2 things.

[eager lily]

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

[main vector]

And pinned messages.

[versed tangle]

Their subscriptions are now set to public but it still didn't work.

[main vector]

Then refer to my pinned message.

[versed tangle]

Ahhhhh, that's stupid.

I was thinking I was doing something wrong this whole time

[wanton prism]

hey

how do i record how many viewers are in my stream for youtube

llivestream

obs

studio

<@&382267076632379392>

[twilit creek]

HI, it's been a few day's since I got a member on my channel but there is no sign of it on my dashboard. that still reads 0

but it has been counted in my membership goal

[static viper]

Yo can someone help me fix my live stream when I go to stream it says streaming unavailable, but I don't know why I never got banned from streaming and its been like for for almost a year so I had to stream on twitch which I don't like

[feral tartan]

Hey guys, can anybody tell me how to get the bot to tag a user. ${user} doesn't work in chat.

[eager lily]

@feral tartan To set up the bot for your YouTube stream, please follow these steps:

1. Make sure your stream is public. The bot cannot join a private/unlisted stream.
2. Your stream must be live for the bot to join the chat.
3. Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
4. When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.

[tawny sage]

Hey I have an adblock hard-set in my modem and I think its preventing me from getting past the home page as of late

Theres no filter settings on it AFAIK, its just ran through the adblock DNS and the company that makes the router itself also provides its own adblock (Plume)

[feral tartan]

The bot is already in my chat and set as moderator. I just need the correct “code” to tag users.

[tough cliff]

hey i need help i am facing few issues with my stream elements setup my stream elements overlay wont show up on stream or obs i added the right link changed the sources a few times created a whole new overlay still doesnot work pls help

[eager lily]

@tough cliff The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

[tough cliff]

i did this 1920 * 1080 from the very beginning still does not work

well thx for replying

[eager lily]

@tough cliff Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[tough cliff]

i-gnez

[worn hamlet]

Which overlay are you trying to use?

[tough cliff]

i created it my self

[past beacon]

its a custom Overlay?

[tough cliff]

yes

[worn hamlet]

I tried using your "1st" overlay and I see it fine in my OBS.

[tough cliff]

i dont know why its not working on mine

check this out pls

the link is correct

it was working fine in streamlabs obs

[eager lily]

@tough cliff OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS
https://i.imgur.com/ggMe9ZE.png

[tough cliff]

its working now thanks a lot for your help

you guys really came through!!!

really nice support team thx

[eager lily]

@proper stag Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

[radiant sparrow]

Hi, is there a way to download the Alert Box Sound Effects to my pc? i wanna reupload them from my Twitch overlay to my youtube overlay

• no duplicating is not a solution because the sound is set to tipping and i wanna use it also for superchat, but there is no sound safed in my youtube filebrowser

[versed tangle]

Upload error

How to fix this

Whenrver I try to upload audio file to streamelements it says failed to upload file

[sage lantern]

what type of file is it?

[versed tangle]

Audio file

[sage lantern]

.mp3 .mp4 .wav ?

Because iirc it should be a .mp3 file if it's for audio

[versed tangle]

.mp3

And it got uploaded when I used browser , when I was uploading directly with dashboard from obs studio , it didn't worked

And why subscription alert is not working?

[main vector]

@versed tangle uploading via OBS.Live doesn't work. Has to be done within actual browser.

[main vector]

Add the chat widget in the editor.

[twilit creek]

Hi my stream elements dashboard isn't showing any of my members although my member goal widget has updated with the member

[ashen isle]

can someone tell me how to use obs

im super new

[eager lily]

New to StreamElements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in-depth details on how to use our product.

New to OBS? Here is a 4 step quick start guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[ashen isle]

that was fast lol

yes me new

i didnt think it was either

because it types super fast

and you dont use commands

[brave solstice]

Please move this to #general-chat

[ashen isle]

oh sorry

[brave solstice]

only questions related to SE here, please

[ashen isle]

ok im sorry

[tawny sage]

Reposting question never got a response :

Hey I have an adblock hard-set in my modem and I think its preventing me from getting past the home page as of late
Theres no filter settings on it AFAIK, its just ran through the adblock DNS and the company that makes the router itself also provides its own adblock (Plume)

[eager lily]

@tawny sage Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).

[tawny sage]

Wow that worked Strange because this happened to me on multiple devices but going straight to logout did the trick! Thanks

[proud snow]

in obs you add a browser source with the overlay link and set the dimensions to 1920x1080 @versed tangle

[mossy jasper]

hey has youtube finnaly fixed their alerts

[loud tulip]

why am I experiencing frame drops even if my upload speed is more than enough to manage the bitrate i'm trying to stream at?

[versed tangle]

Hi just downloaded streamelements live plugin for obs and it says to paste a link into my tipping panel for youtube but can't seem to find where that even is?

[narrow locust]

login to your dashboard from a chrome window and finish the initial setup in the browser

[gentle loom]

Is there any way to add Betting or Poll modules to the youtube caht bot?

[gentle loom]

I was having the same issue, but then discovered my VPN was getting in the way. There may be something getting in the way of your ability to upload, causing it to drop frames.

[tawny patio]

If I schedule multiple streams on youtube. How do I select which ones chat gets embed on my overlay?

I know as much as that it didn't automaticly pick the one that was live

[near stag]

In OBS.Live when you start the stream, it opens a popup with the live dashboard from YT where you can select what you want - go live with the existing settings from the live dashboard or change them. This would be the place to look for the options.

Never tested this myself with multiple scheduled streams, but this would be the only place that let's you select where the stream goes.

[tawny patio]

🤔 I'll have to look into it

Or maybe just disabling chat on the later scheduled streams until it's time for the stream

[tawny patio]

Because like problem isn't where the stream goes since thta is dealt with by youtube. Rather streamelements pulls a chat seemingly at random from all the chats on the channel

[near stag]

Yes this is a known problem for multiple scheduled streams

We recommend to avoid multiple of them and just to go live with the settings from the dashboard.

[tawny patio]

🤔 alright

Thanks for the help tho 👍

[noble portal]

hey quick question about youtube streaming, the schedule feature how does that work exactly? does it start the stream automatically or do i still have to click start streaming right?

[near stag]

You still need to start the stream of course.

[noble portal]

really confused since you have a seperate description and everything when adding a scheduled stream compared to go live immidiately, which description applies when starting the stream then? what happens if ur late? still sends notifications? @near stag

description, title, thumbnail etc i mean

[near stag]

You still need to start, the scheduled stream is just that - schedules a stream, it can't start automatically

If you are late, then you are late

[noble portal]

no notifications?

only sends when going live then?

and what description and title applies when going live?

didn't really answer my questions 🤔

[tawny patio]

Scheduled stream shows up on your channel as a upcoming stream

You can set it up to start automaticly on youtubes side but you still have to have your streaming software streaming before for it to work

[noble portal]

yes I understand that but I'm wondering what the description and title that you add to the schedule stream does? because you have another description and title set in the default stream info thing

[tawny patio]

And youtube will use different stream keys to separate your go live now and scheduled streams. Like if you have scheduled a stream youtube will force you to use a different key for go live now

[noble portal]

alright

[tawny patio]

It will use the settings in your scheduled stream rather than the default

[noble portal]

for the next stream whenever it is?

if u end up being late

when u press start streaming it will use the description you set the last scheduling?

[tawny patio]

Yeah it will take the first scheduled stream on the list I think? Or atleast the one you have the control panel open for

I was 1 hour late for my stream today and it worked just fine

[noble portal]

or the one with the matching stream key, makes sense

if it has its own

[tawny patio]

Yeah you can create more stream keys if you want to separate them like that 😁

[noble portal]

you feel scheduling streams have a big impact? worth doing even if it's just hours before you're gonna go live?

[tawny patio]

Well it sends a notification to your subscribers 30 mknutes before the stream I think

And itll be on youtubes search and recommendations

[noble portal]

alright, but so will it when you go live aswell?

without scheduling

[tawny patio]

Yeah just going live will also send a notification to subscribers I think

Just not one in advance

Like this is how it works

First it sends a notification 30 minutes before the stream and then a notification once you go live

[noble portal]

alright thank you for the help!

last thing, do you know if you can have your stream studio on your phone somehow? @tawny patio

[tawny patio]

No idea

[dense perch]

Hi

Anyone know how to rename these? I found these overlay from the stream element website.

[narrow locust]

you need to select the layer and click settings in the left side of the screen

[dense perch]

Do i click edit?

[eager lily]

@dense perch To edit the text of a widget, click on it and select Settings at the bottom left.

[dense perch]

Thank you!

[noble portal]

when do scheduled streams pop up in your videos section or on your channel?

if they even do

only the moment you go live?

[tardy cloud]

Unfortunately, that question isn't related to streamelements directly, so i don't think we will be able to help you... btw i love your videos

[wild oak]

Is there no SE pay for YouTube? My viewers have been asking for a way to use a CC to tip, but I only have that option with Twitch through stream elements...

[eager lily]

@wild oak Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

[mellow forge]

Hello, i have been trying from long but my display capture is not working

[past beacon]

Hi, define not working? you see black screen?

[ashen moss]

Is there a way to set up streamelements for youtube so that I as a moderator am able to change title and game on the fly for livestreams for youtube like there is for twitch? Or in general is there any documentation / knowledgebase for any information specific to streamelements integration with youtube?

[eager lily]

@ashen moss "Follow these steps to grant managers/moderators access to your dashboard:

1. Click on your channel name at the top of the dashboard
2. Create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)
3. Send this invite to a mod/manager to give them access to your dashboard. The link is one-time-use and expires after 72 hours if not accepted

Video tutorial: https://youtu.be/zl_h-ttZDF0"

[heady raft]

trying to delete my account but it says username is invalid

[near stag]

check the spelling of the username, it is case sensitive

[heady raft]

ive tried it all the ways there are

[near stag]

You are on Youtube? Check old names aswell, if the channel was renamed

Channel name is on that page:
https://streamelements.com/dashboard/account/channels

So you can doublecheck it here.

[heady raft]

there is no email associated with my youtube stream elements account somehow

[dark cave]

Hey guys! So I was streaming on twitch and wanted to stream on Youtube instead, do I have to create a new stream elements account? or can I just link a Youtube Channel?

[sage lantern]

https://streamelements.com/dashboard/account/channels add it on this page

will save you a lot of trouble later

[dark cave]

wait so just log in with twitch then connect a youtube channel?

[sage lantern]

yes, if you log in with youtube before, there is a whole other process of needing to link them to eachother

[dark cave]

just so Im on the right page, login using that lnk with twitch... under channels> ADD YOUTUBE CHANNEL??? Will I always need to login with twitch channel?

[sage lantern]

no, you can then also login with YT

but if you do it before, you are creating double SE accounts

[dark cave]

ok I did it!!! I added an YT channel and it looks great.. now how do I switch to the Youtube Streamelements in OBS?

[eager lily]

StreamElements menu, on top of OBS > Logout > Login

[dark cave]

You guys are awesome

[main vector]

[dark cave]

ok... soo Im back lol.. when I start streaming for some reason, its not allowing me to see the live chat from Youtube.... tells me to sign in and I do and says "couldnt sign you in"

[near stag]

First question: is the stream public?

[dark cave]

yeah

[near stag]

Logging out of OBS.Live and logging back in might help here.

Top menu - StreamElements - Logout

Can be done during a stream

[dark cave]

Do I have to keep the Youtube Live dashboard open? or does SE manage that in the OBS plugin?

[near stag]

OBS.Live manages that , but it does not hurt to have the page open

[main vector]

you cant interact with the chat dock unfortunately.

You can blame googletube for being protective of its users https://security.googleblog.com/2019/04/better-protection-against-man-in-middle.html

[dark cave]

screen says "waiting for your stream to go live" then when I hit live dashboard it brings me to youtube live dashboard.. but proceeds to start the "youtube live control room" over... where I have to select when im streaming>right now> streaming software

but still cant see chat

also it keeps saying connect stream software to go live in the "youtube dashboard" but people can see me live ON Youtube lol

[near stag]

Try to select the other option - go live with the current settings

that should grab what ever is entered in your live dashboard as the current settings and work with chat

[dark cave]

when I hit this it brings me to the youtube dashboard

Where Im just watching this screen in youtube dashboaurd

[near stag]

It should start the stream rightaway and instantly connect you to the chat and launch the stream

[dark cave]

still getting thsi page when the page loads. I cant even type into my chat... says to sign in with email or phone number > and I get this message above

[main vector]

Refer to my last statement.

[dark cave]

woa wait for real?

[main vector]

Yup.

[dark cave]

you cant type !song to get the song playing?

[main vector]

Not without popping it out from actual browser.

[dark cave]

does SE give you a way around this

thats soooo weird

[main vector]

No as it's entirely handled beyond anyone's control.

[dark cave]

uhhhh can you have mods? and if so can they chat on your behalf? lol

so this chat screen is just to ban and respond to people?

[main vector]

I don't stream on youtube so I can't answer unfortunately.

[dark cave]

with how weird this is.. I might not be sreaming on Yt either lol... thank you though

[noble portal]

Does anyone know if youtube still has 1 free channel membership in some countries like the prime sub you get from twitch prime?

Or did they remove that

[narrow locust]

I sincerely have no idea, sorry

[round sparrow]

is there any fix for the sub alert delay?.. my stream is so empty of alerts

[main vector]

It's working as intended according to Youtube/Google. Read pinned messages.

[ember sphinx]

so I need to merge my two accounts between my youtube and my twitch. I'm trying to close the youtube streamelements account, but since it logs in through google, the email address field is/should be blank, but it's required through the form

[past beacon]

you want to merge your twitch and YT account correct?

[ember sphinx]

yep

[peak remnant]

I think I'm on a related issue, as I have been merging my YT and Twitch account as well (but in this case the Twitch one is obsolete). Now the tippingpage gives me ERROR! CHILD "EMAIL" FAILS BECAUSE ["EMAIL" MUST BE A STRING]

[past beacon]

please DM me the JWT for both accounts

[ember sphinx]

on it 👍

[past beacon]

sound like a different issue , more like the email has been entered wrong

[peak remnant]

Yes, it's null

For some reason, donating only works when logged in via Twitch on the tipping page

[brisk badge]

hi guys I'm moving from twitch to youtube. On the site I'm logged with my youtube profile, but I can't import my twitch widget (I can't neither add my twitch channel on the "channels" tab)
I'm doing something wrong?

[worn hamlet]

Are your Twitch and YT on two different accounts?

[brisk badge]

yes

[worn hamlet]

If we merge them for you, you will be able to import overlays between them.

To merge the accounts, please DM me your account IDs and JWT tokens for both accounts.
Don't write the JWTs here! Only in DMs With staff members.

[fickle holly]

Hello, I'm new to StreamElements for OBS, but have used OBS for a while. What I am trying to understand is, I opened OBS after the install and activated the bot but then when I logged into StreamElements online, it wants me to activate the bot again. I thought this was cloud based and therefore all changes would track. Am I missing something?

[peak sage]

it's usually done on the website first before logging into OBS.Live
you can try logging out, doing it on the website and logging back in

[wild oak]

anyone know how to enable SE pay for youtube streams?

[eager lily]

@wild oak Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[wild oak]

^ that didn't do anything for me... anyone know if this is possible?

[strong surge]

If you provide the information requested in that link, we can look into it

[wild oak]

Ah I thought it was actually requesting me to input it on that page (:

My mistake

5d2b86a183642f04c5391627

Thank you @strong surge

If it helps I have SE pay active for my twitch as well

[strong surge]

Refresh your page and you should see it now

[wild oak]

Thank you so much

[bleak phoenix]

is media requests and loyalty system available for youtube?

[sage lantern]

No

[fickle holly]

@peak sage Thanks

[cerulean scroll]

can me get help plz

@strong surge can u help me

[narrow locust]

what's your issue?

[maiden yacht]

how do i add streamelemets as a mod on youtube?

[eager lily]

@maiden yacht To set up the bot for your YouTube stream, please follow these steps:

1. Make sure your stream is public. The bot cannot join a private/unlisted stream.
2. Your stream must be live for the bot to join the chat.
3. Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
4. When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.

[maiden yacht]

thanks

[brisk badge]

Guys how can I add youtube chat onto obs? I tried as a browser panel but it doesn't work

also when I open obs it has the "connect with twitch" button instead of youtube

[eager lily]

@brisk badge StreamElements menu, on top of OBS > Logout > Login

[brisk badge]

done, logging in the chat, it says me the browser isn't secure

[fresh zenith]

#helpdesk-youtube message

Pinned messages

[brisk badge]

that means that I must use the site chat from youtube (popped out maybe)? A bit complicated

[main vector]

Correct. You can blame YouTube/Google for that.

[brisk badge]

Yep I hope they'll fix this soon

[main vector]

Nope. Intended design.

[brisk badge]

that's crazy

[main vector]

Aka won't fix.

[brisk badge]

I'm still converting all the setup from twitch. I duplicated the overlays, if I understood correctly the alerts seems working. I have the subscription twitch alert triggered by the membership emulation and the follower twitch alert triggered by the subscription emulation.
So those alerts should be triggered when someone do those things when I'm live.
Now Iìm gonna try to setup the moderator

[random flume]

Hi guys. I've been going through the YouTube setup in the OBS plugin and upon clicking the "GO TO YOUTUBE WEBSITE" button, I get pointed to some other guy's YouTube channel. Is this intended?

Takes me to this

[near stag]

It should lead you to the correct channel. Can you provide us your channel ID from that page?
https://streamelements.com/dashboard/account/channels

So we can check that for you

[plucky merlin]

i tipped 2$ to kreek craft but my message didnt show up

[near stag]

In that case you would need to check it with the creator and/or his moderator team. We can't check alert settings for creators for each tip.

[random flume]

@near stag https://www.youtube.com/channel/UCmnLBmB5Br4VitJxPDIpemQ

[near stag]

Account ID from the page i linked - please. The channel link does not help

Since youtube names can change and are not static URLs like on twitch

[random flume]

oh sorry why did i miss that? jeez. my bad. i haven't eaten all day. 60685bdf3564128bf166ac9d

[near stag]

Ok, checking

[near stag]

All the other settings look good

You found that on a page that is only designed for the initial setup and is not a part of the usual workflow

Looks like a weird bug

[random flume]

yeah figured. i'll try the setup in a VM and see if it behaves the same

[random flume]

Ok it behaves as expected in the VM and takes me to the studio. Looking at the comments on his videos though, there's definitely something fishy going on from YouTube's end at least.

Thanks anyway for looking into it!

[near stag]

Sounds good. If you keep bumping into weird bugs, feel free to report them, we take a deeper look

[random flume]

sure, will do

[vital delta]

I getting message - reconneting 5 seconds 1 attemp every time I start streaming and stream lags

So waht to do?????

it is my internet problem or what?

And reconnecting is every 4 seconds

[iron shell]

i have a question could i use this overylay STORY OF SEASONS ANIMATED SUPER THEME it got batman and them would i be alould to use it on youtube or will it get done for copy right

[keen rose]

Hi guys streamelements is broken because I changed my name

Some help

[near stag]

Our overlays are safe to use on all platforms.

[eager lily]

@keen rose If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[hoary dirge]

How to solve Error Seller Restrictions, I am not able to recieve donations please help

[narrow locust]

you have to contact paypal support

[hoary dirge]

Okayy

[short pelican]

I DONT KNOW HOW TO DOWNLOAD MY OVERLAY

[eager lily]

@short pelican To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

[crisp ledge]

Hello, I need assistance with deleting an old account that's linked to my YouTube, which is restricting me from connecting my Youtube, to my current account which is all set up for twitch and my facebook, i have tried deleting the account but once i complete the form it just throws me back to normal screen still logged in ?

[eager lily]

@versed tangle Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

[worn hamlet]

Deleting your account is probably not necessary. We can link them for you.

Would you like us to do that?

[tawdry laurel]

Hey, My dashboard is not working. I had some subs in recent streams but it is showing no data of the stream @eager lily

[crisp ledge]

thing is i dont use one of the accounts

[peak wind]

I'm trying to set up streamelements, but i can't use the chat because google won't let me sign in. how do i fix that?

[main vector]

Can't.

Not possible nor will be.

Blame Google.

[peak wind]

thats really messed up, because i have everything set up but the chat

[main vector]

You can still see/read it but you can't interact without using a popout version from browser.

[worn hamlet]

If you're not using some of these accounts, then I think I'm not understanding that the issue is. 😆

Can you please elaborate?

[crisp ledge]

i have two accounts my old one is called twitchytitch02 and my main one called titchysniper, my main has my store and overlays and twitch and Facebook linked and my old account only has YouTube linked to it with no setup at all so i wanted to delete my old account so i can link my YouTube to my new account as i tried an it just says its already taken so i cannot link it

[worn hamlet]

In that case, linking your accounts is exactly the solution. Let's just do that instead of deleting it. 🙂

[crisp ledge]

will that give me access to use chatbot on youtube aswell as store and commands ?

[main vector]

No.

That is tied to loyalty which is not available for YouTube.

[crisp ledge]

ohh okay

thank you for the assistance i think i'l just stream on twitch an then upload videos to YouTube

[glacial oracle]

hi @everyone, i am not new to streamelements, i have used it many times but never got his issue for other platforms (facebook, Twitch), but in case of youtube, my activity feed is not working or i would rather say that it is empty or blank, not even a single alert is showing up, like latest subscriber, i checked in streamlabs, it was working fine, but in streamelements obs.live activity feed was empty all the time while LIVE. my issue is that why nothing is showing up in activity feed....

this is activity feed

due to this, my alerts are also not working, nothing is working, not even a single widget is working...

help me if you know how to solve ths

[worn hamlet]

StreamElements menu -> Logout -> login again

[glacial oracle]

are you talking about website or obslive software

[worn hamlet]

OBS.live.

[glacial oracle]

ok

and is it neccessary that i must be logged in to obs.live to get my activity feed working

[worn hamlet]

@crisp ledge there is some bot functionality, just less than in Twitch.

[eager lily]

@crisp ledge To set up the bot for your YouTube stream, please follow these steps:

1. Make sure your stream is public. The bot cannot join a private/unlisted stream.
2. Your stream must be live for the bot to join the chat.
3. Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
4. When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.

[worn hamlet]

Yes, it is.

[crisp ledge]

I try this but I'm trying to add my YouTube to my channel an it says it's already claimed that's the issue im having its linked to my old account

[worn hamlet]

You don't have access to your YT account at all?

[glacial oracle]

@worn hamlet my activity feed is still not showing anything

@worn hamlet i just reinstalled obs.live and connected by youtube, and gave all persmission

@worn hamlet but activity feed is empty

[crisp ledge]

Nope I click on add YouTube channel an it gives me a message saying channel already claimed but it's not in my list of channels

[restive halo]

Hi, could I get some help with unlinking my YouTube account from a StreamElements account and then linking it to a different account? I'm not quite sure how to unlink my YouTube account from the account its currently linked to.

[glacial oracle]

just go to google account and click manage account > Security > Access Third Party > Streamelements > Remove Access

[restive halo]

ah ok, cheers

[worn hamlet]

Then I will reiterate: the solution to this is linking your channels which we can do.

Just say the word.

[crisp ledge]

Okay yeah sweet could you fix this for me please 🙂

[worn hamlet]

Sure thing.

[eager lily]

@crisp ledge You can find your JWT token on your account channels page (Show Secrets to reveal the token): https://streamelements.com/dashboard/account/channels

READ ME: This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

[worn hamlet]

Please find the JWTs for both accounts and DM them to me, along with the account IDS.

[glacial oracle]

i just logged out and logged in back, but still activity feed is not showing my alerts

what to do

[worn hamlet]

Are you live?

[glacial oracle]

no

[restive halo]

hmm, ok. I clicked remove access and then logged into the other account to link it there. But it still says its claimed.

After giving access back to them of course

from the new account

[glacial oracle]

my test alerts works fine, but when i was live yesterday, none alert was working, and activity feed was also empty whole live, so and also chat section in obs.live was aslo working fine

[glacial oracle]

just close the account and reopen it with desired account

[restive halo]

Yeah, I tried closing the account. Although, it asked for a username to do so. Seeing as I signed up by just logging in through my Google account I don't know what my username would be.

[glacial oracle]

its your channel name

[restive halo]

Tried that

[glacial oracle]

go to settings

channels

[worn hamlet]

@restive halo You'll also probably need to link these accounts, once it's claimed by a different account you can't unclaim it.

[restive halo]

awh ok, so can I merge the accounts together into one account?

Or something like that

[glacial oracle]

i have a question, is your activity feed working, i mean is it empty like mine, or showingsome alerts

[restive halo]

If I go onto the streamelements website I can see my Activity feed just fine yeah.

[eager lily]

@glacial oracle Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[glacial oracle]

so you are getting alerts in your activity feed

[restive halo]

I'm getting follower notifications

[worn hamlet]

Yes, I'll need you to DM me your account IDs and JWTs for both accounts.

[eager lily]

@restive halo You can find your JWT token on your account channels page (Show Secrets to reveal the token): https://streamelements.com/dashboard/account/channels

READ ME: This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

[glacial oracle]

608bac55d4f880d6b0a85a40

[glacial oracle]

608bac55d4f880d6b0a85a40

[glacial oracle]

this is my account id

[worn hamlet]

Ok did something that should fix that, please test next time you're live.

[glacial oracle]

ok thankyou

[iron shell]

@near stag ok so i can use the STORY OF SEASONS ANIMATED SUPER THEME with superman and batman and wounder women and it can be used on twitch and youtube

[heady rivet]

Wo kann ich den Stream Titel ändern ? Kann mir jemand helfen ?

[eager lily]

@heady rivet Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech

[true crater]

Is there a way to add a Viewer count to my streamelements OBS Live either as a dock or overlay? this way I dont need to look at the youtube live stream screen?

[strong surge]

Don't believe there is a dock/widget for this at this time

[true crater]

ok thanks

[bright ridge]

You can use custom docks like this guy mentions https://youtu.be/u92xV56vuWM?t=143

[real hollow]

activity feed is not working, alerts are not working and my dashboard does not view anything when I go live or how many subs I have. Please help

[strong surge]

Due to design changes by YouTube, certain events like subs will not show live and be seen by the activity feed.

[ancient burrow]

how can i change my bot name to this yellow colour name

[main vector]

@ancient burrow YouTube doesn't even have support for a custom bot name so not even sure how you're doing that.

[glacial oracle]

i think the streamer is using streamlabs, and having a prime membership, in prime streamlabs, there is a feature to change the bot name, as your account, and you can customize your bot name with prime , i think so

[glacial oracle]

brother, se chatbot is not working, or i say not turning on, I did 2 live streams, but in 1st one it wasn't turned on, but when stream was near to end, bot came and said streamelements chatbot is running, whaat, and yesterday, it was also not there in chat, i was typing command, also I made him mod, any solution??

[hollow flax]

why subscribers alerts are not working

[full loom]

Why is streamelements not showing subscribers and all in activity feed?

[sage lantern]

check the pinned messages

[real hollow]

will there be an update for streamelements supporting youtube or I should find an alternative because if I cant track what is happening. then I cant interact with the viewers.

[main vector]

@real hollow There's absolutely nothing we can do about it. It is entirely a design choice by YouTube and any kind of delay for subs is by their choice.

[versed tangle]

Streamelements YouTube Dashboard seems to be broken. If i login with Twitch I can change everything for Twitch. If I then choose my YouTube channel I coming back to the Streamelements Homepage. There I can click on "My Dashboard" and will be redirected again to the Homepage. Even a relogin directly with the YouTube account didn't helped. Mercury is also not working, so I think there is an issue with the YouTube API.

[glacial oracle]

Anyone having this issue, if you know how to fix then pls tell, brother, se chatbot is not working, or i say not turning on, I did 2 live streams, but in 1st one it wasn't turned on, but when stream was near to end, bot came and said streamelements chatbot is running, whaat, and yesterday, it was also not there in chat, i was typing command, also I made him mod, any solution??

[tacit elk]

I want to close my YT streamelements account as that youtube channel is now not used for streaming, i have changed the channel name but no matter what username i put in (old one or the new one) it just gives me the error of incorrect username. does anyone know how to fix??

[versed tangle]

how do i change my name for tipping and the streamelements profile page?

[cursive wigeon]

Same , were you able to find any solution to it?

activity feed is not working, alerts are not working and my dashboard doesn't get updated. Activity feed gets updated only when i relogin.

[strong surge]

Due to design changes by YouTube, certain events like subs will not show live and be seen by the activity feed.

[upper shell]

@strong surge hi I'm trying to logout of ground control in obs. how do I do that

[eager lily]

@upper shell StreamElements menu, on top of OBS > Logout > Login

[visual goblet]

Why does streamelements show 0 subscribers for youtube? I have not streamed yet just setting it up for my first stream and I have more than 0 subscribers. Chat also does not update. Do I have to stream for the first time for it to work?

[strong surge]

When you add SE to your channel, it will start recording data from the time you add it. Previous data will not appear.

[eager lily]

@visual goblet To set up the bot for your YouTube stream, please follow these steps:

1. Make sure your stream is public. The bot cannot join a private/unlisted stream.
2. Your stream must be live for the bot to join the chat.
3. Go to https://studio.youtube.com/, click on Settings > Community and add https://youtube.com/c/streamelements or https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg as a Moderator.
4. When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.

[worn hamlet]

Can you go into a little bit more detail, please?

[rapid escarp]

Where can I receive help with moving from twitch to youtube, I need to disable my twitch account and move all of the handles to youtube one. I've lost count how many times I've requested help, but this is getting ridiculous.

I've set everything to madjon to make it appropiate, but the old nickname comes back:

even when I open my profile it shows the old handles:

[peak sage]

https://streamelements.com/contact @rapid escarp

[rapid escarp]

thank you, couldn't even find it the website (no handy spot to find it) 😄

[peak sage]

when one googles 'streamelements contact us' it's the first page showing

[rapid escarp]

when it's not shown https://streamelements.com/ while logged in

[peak sage]

sorry?

[rapid escarp]

nvm, sorry, a bit on the edge, as it was requested and one of the staff members said that it will be solved in 3 working days.

or even less

[peak sage]

you've mentioned you've requested help but 'it's getting ridiculous'

when did a staff member tell you that?

[rapid escarp]

read from here.

I'm truly sorry, I'm huffing and puffing at wrong people, I might be dumb but moving from twitch to youtube is a hassle if you've been in twitch for a while and you are using the same handles :/

No one to blame, but only me.

[peak sage]

it's all good no drama here 👍

from what i see this should be completed

[eager lily]

@rapid escarp Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).

[rapid escarp]

no dice, just logged out:

@peak sage sorry for the ping, but I guess I should ping? 😄

[peak sage]

no need to add your tipping link here

i've asked dev to take another look at this and when it's completed we'll ping you

[rapid escarp]

much appreciated 🙏

[ashen isle]

Can any staff help me?

[peak sage]

ask what you need @ashen isle

this should be fixed now @rapid escarp

https://streamelements.com/logout

[unborn forge]

idk

[sick hound]

Is there a viewer count widget for youtube, I switched from twitch and just re-creating my overlay for yt.

[narrow locust]

we dont have a viewer count for yt

[versed tangle]

So I signed in under Youtube without knowing that you can actually combined all your streaming platforms under the same streamelements, so Im trying to add my youtube channel the sign in i have for my twitch channel, but its saying its already claimed, so how do I unclaim it? whats a JWT Token?

[main vector]

@versed tangle couple things.

[eager lily]

Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member

[main vector]

And once connected you can not undo without losing everything.

[near stag]

Go to your livestreaming dashboard, grab the settings for your streaming software there - this would be a start.

And then tell us what you look for next.

[versed tangle]

still can't visit my YouTube Dashboard anymore. Twitch working fine, but when I change to YouTube I'm still redirected to the main page. There I can press on "My Dashboard" and getting redirected to the main page again. Can any Stuff member maybe have a look? 🙂

[near stag]

We have recently deployed a minor change to the google logins, might be related.

Can you log out and back in?

And then give us some details about it?

[versed tangle]

ah great, that fixed it for me! Thank you! 🙇‍♂️
Is there a way to have just one Tip link for Twitch and YouTube? 🤔

[main vector]

There is not.

Platforms and their stuff are independent of one another.

[near stag]

Each platform is separate, that includes all functions

[versed tangle]

okay thanks. Sad but okay. If you found a way to combine the plattforms, so you don't need to create each command or the points for each plattform, you would really help all the multistreamers. 🙂

[main vector]

Unfortunately there's no plans and if it were to happen it would be a 1 way street I'd think.

[fickle holly]

Hi, I just finished a stream but my chat and activity feed were not connected even though I am logged into stream elements. When I tried to log into the chat screen it tells me it is a browser issue. The browser that opened was not able to see my login info. Please let me know if I am missing something.

[near stag]

There was a minor change on our end. Try to log out and log back into StreamElements (top menu - StreamElements - Logout)

[frosty violet]

Is there any way to have Subscribe notifications appear even if they don't have the privacy option to allow others to see who they are subscribed to? I haven't had any new subscriber notifications in a while and I am getting a few subs per night

[near stag]

No. If the data is private, we do not have it - so we can`t display the information.

[fallow ether]

How do I fix this?

[sick hound]

Can't seem to login with google thru saying browser not supported

[near stag]

If you for sure know that a specific person has it public, you can let us know and we take a deeper look. Also youtube subscribers are delayed.

[sick hound]

ask the widget creator for the code, and try and convert for yt

[near stag]

Log out and log in with the correct channel.

Or that^

[fallow ether]

Ok thanks.

[near stag]

If you need the code for YT

Looks like you try to use a Twitch widget on Youtube

[fallow ether]

Yeah I am

[frosty violet]

Thanks that's what I figured. Appreciate it.

[sick hound]

anyone having issues with YT stream keys? Can't seem to use live dashboard settings (works if if I create a new event thru obs).

[supple marlin]

I've been having the same issue for weeks now. When did you make this change?
I'm referring to the chat widget not signed in and you can't sign in. Running OBS 26.1.1 and StreamElements 21.3.8.729.

[near stag]

Today, few hours ago

[main vector]

Chat dock has been an issue for over a year and that's due to a change by them.

[near stag]

Please log out of everything (website and OBS.Live) and log back in with Youtube, that should fix it.

[supple marlin]

That is wonderful! Finally, it's been a nightmare!! Thanks a lot.

[main vector]

And that has no way around it.

[near stag]

Say thanks to Google and Youtube, it is tricky sometimes 😄

[supple marlin]

I know they're terrible :S
Did that manage to fix the subscribers delay as well? Or did YouTube keep their API buggy? @near stag

[near stag]

No the 4 hour delay for subscriber events is still present and not nice.

[main vector]

That's their design so "working as intended".

[supple marlin]

lmao ikr

I wish Twitch was actually an option 😢

[near stag]

Some content works better on Youtube and if you have an established audience on YT - no need to move. YT can be annoying, but it should get better over time... the question is - how long

[supple marlin]

Twitch isn't really popular in Israel, so YT is the only option. I do have an established audience (150K) but the 4 hours delay is annoying as I'm sure it makes some people avoid subscribing

But whatever /tableflip

[sick hound]

I got streaming part working (had to use custom as youtube RTMPS doesn't work) but my chat never shows up still says will appear when I'm live) but showing live in yt dashboard.

[eager lily]

@sick hound StreamElements menu, on top of OBS > Logout > Login

[lilac skiff]

how do you do all the cool youtubhe things that were in the anouncements?

[lone tree]

Hi, I'm having an issue where I am unable to edit overlays for my YouTube account on the Streamelements website? I just get the message "Uh oh, Something went wrong". I'm still able to edit my Twitch account overlays just fine however.

[narrow locust]

you just connected your youtube account right?

[lone tree]

I did, it is merged with the Twitch one however

[narrow locust]

yeah, recently created accounts are all having issues with that. I'll need your account id so I can report your account, our devs need to fix that

[eager lily]

@lone tree Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[lone tree]

sure thing, the ID is 60908de2ecebe30206818f4c

[narrow locust]

I've reported the account, I'll message you when its fixed

[lone tree]

Thank you!

[zealous wind]

I'd like to remove a yt channel connected to an old account and merge it with my twitch login. Is this possible?

[versed tangle]

if the channel is already connected to a different channel, then it's impossible to delete it individually or merge it, you will need to delete the entire channel and then add it to the correct account

[keen estuary]

hi, when i use the total subscribers label it doesnt display the right amount, and it also does not display the right latest subscribers. I have relaunched my streaming software and the streamelements site. Could anyone help me with this?

[near stag]

Can you go to that page:
https://streamelements.com/dashboard/session

Then to "Session" and click the "Reset session" button?

Then you can check the totals and labels for correct data on the same page

[keen estuary]

I did that, for some reason it doesn't seem to update the subscriber count until i reset the session again, and it doesn't update the latest subscriber at all

[near stag]

Youtube Subscribers are delayed, please check the pinned messages.

So the latest subscriber can be an issue

Total amount should be updated with that fix

[keen estuary]

Ok thank you

[limber oriole]

How can I add a chatbox using stream elements?

[near stag]

For overlays - there is a chat widget that you can add to any overlay, do not remember the exact name of the widget for Youtube.

[limber oriole]

You mean this cuz this doesnt work for me

[near stag]

I remember there was a bug with the youtube chat, let me check if that was fixed.

[limber oriole]

oh oke

[near stag]

Yep was fixed. Remember that Youtube chat only works with a public livestream.

It is not like Twitch where the chat is always operational

[pastel spear]

alguem é portugues

[limber oriole]

ooh i put my stream on private to test. that explains

[near stag]

#🇵🇹︱português

[limber oriole]

my alerts still dont work?

[near stag]

What did you test and how?

Emulating alerts should work

[limber oriole]

i set up a stream on public for testing made an alt acount tested it in chat and then subbed and nothing popped up

[sage lantern]

That is because of the delay YT put on those alerts

Check the pinned messages here

[limber oriole]

no but like after 5 min still nothing

[sage lantern]

Exactly

#helpdesk-youtube message

[limber oriole]

wich one?

[sage lantern]

Read that one

[limber oriole]

ah but then its useless

btw I musst say. Great help overall here. goodjob everyone!

[sage lantern]

We have no idea why YouTube wants to make it so hard for streamers

[limber oriole]

haha lol

[distant geode]

I can’t upload an image for my merch store

[civic isle]

Can you use super theme overlays and edit out yhe start or ending screens and add your own custom overlays from my overlays to your scenes??

[near stag]

Yes, you can edit all the themes and widgets we provide in the editor in "My overlays". Configure them as you like.

[civic isle]

Thank you

[limber oriole]

what file type is your image???

My SE dashboard doesnt show anything

[versed tangle]

Hi SE support team. I want to request a a channel/ account merge. I can't add my twitch channel to my SE when I'm logged in with YT and vice versa.

[eager lily]

@versed tangle Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member

[main vector]

And it's a 1 way street so no undoing. Wanna continue?

[fervent igloo]

I can't get any notifications from youtube for subscribers...or anything for that matter

[near stag]

Subscriber events on Youtube are delayed by design. Have you tested other events such as memberships and superchats?

[fervent igloo]

Nope, because I haven't earned any lol. I wanna be ready for it

I also don't get stream report emails anymore

bot commands are also not working... Im old lol

[eager lily]

You can find your JWT token on your account channels page (Show Secrets to reveal the token): https://streamelements.com/dashboard/account/channels

READ ME: This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

[dapper ocean]

None of my subscribers show up on the overlay or in the dashboard. I have waited for about 3-4 hours now.

[near stag]

@dapper ocean #helpdesk-youtube message

[dapper ocean]

so they wont even show up on the stream or the dashboard?

[near stag]

They will, but the delay can be longer than 4 hours

[sage lantern]

And then there is also this:

[dapper ocean]

whats the point then lmao

[eager lily]

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

[sage lantern]

ask Youtube, they made it like that

[dapper ocean]

yeah ik

[sage lantern]

They hate streamers I guess

[dapper ocean]

thats so retarded tho like if they wont even show up on stream what would drive ppl to donate or susbcribe

[sage lantern]

donations work fine

just not subs

[dapper ocean]

i am just starting out tho so i dont think i will be receiving donations for quite some time

i had a template and everything ready man 😢

[fervent igloo]

I still can't even get a stream report from stream elements

[ancient yarrow]

I am not sure if this has been asked here before but for some reason kappagen and chat is no longer working on any of my overlays? Not even loading in after hours and there have been about 2 instance where the bot didn't show up? 🤔

[arctic girder]

when i edit the overlays i get error uh oh something went wrong

[spiral pollen]

SAME

[arctic girder]

i deleted the account now doesnt let me login

[fierce oak]

Can I easily copy and paste my chatbot, 8 ball, and spam filters from my youtube profile to my twitch profile? Id rather not type those all in again.

[narrow locust]

not possible sadly, you can duplicate overlays but not chat commands or ffilters

[arctic girder]

can you help me please now i doesnt let me login fb youtube nothing

i get this is url signup%20already%20in%20progress

[icy scaffold]

I'm having an issue that I've looked up several times and it seems like no one else is having it. My alerts are very inconsistent and work rarely. The alerts themselves work when tested but when I get an incoming subscriber, the alert doesn't even register. I got 2 subscribers during my stream today and neither of them got an alert. However when I replayed an old subscriber's alert, it worked just fine.

I've also relinked my SE and YT several times.

[narrow locust]

try an incognito window

[icy scaffold]

does anyone know what the issue could be for this

[narrow locust]

we've been seeing some issues with delayed alerts for some users, our devs were informed

[dapper ocean]

has been over 10 hours and still no activity

[zealous sable]

how to unlink/remove youtube account from streamelements?

[past beacon]

if its linked to another account you cant unlink it not with our deleting it all

[long shale]

Hi, I am facing alerts issue, can not see alerts on live please help

[zealous sable]

My accounts are all linked in 1

[past beacon]

then they cannot be unlinked

[zealous sable]

Ok ty

[shrewd tree]

Hey there! Short question, can i combine streamelements (Overlays) with streamlabs alerts using streamlabs to stream? so much stream...

[main vector]

No. Our services are entirely separate from theirs as we're entirely 2 different companies.

[shrewd tree]

Okay thank you!

[winged estuary]

Is there anything like alerts for youtube streams? Or no?

[worn hamlet]

@winged estuary yes, but check pinned message in this channel from 12/24.

[winged estuary]

4 hours

J e s u s

Someone follows, 4 hours later thanks for the follow!

[worn hamlet]

Agreed. 🙁

[oak spindle]

Summoning Livestreaming experts.

Twitch has a fixed livestream chat link/URL.

Youtube on the other hand has a new video id for each time you go live.
I've watched countless tutorials but all of them include that "popout chat" trick to copy the link and use it on a phone's browser.
The problem is that it's only valid once. Each time you go live, you'll have to redo the same and change the link while you're live!

Checking if there's a way to get some sort of permanent link, or display permanent youtube chat on a certain link/URL.

[main vector]

There is not.

[oak spindle]

stupid from google/youtube really

😦

you can only be live once, so why have a video ID anyways

Ok another question:
When I go live, by default with streamelements on the right side, Chat dock

i try to comment and it asks me to sign in!!!

Although i'm signed in to my youtube channel from which i am streaming!

i just wanna comment on my stream to check if chat widget is working

[main vector]

You have to use chat from within browser due to choices made by google that prevent us from letting you login.

[oak spindle]

Oh

Ok really angry at google now lol

[inner yew]

Hi, I am trying to hook up my youtube channel but it tells me that it has already been called up

[peak sage]

reach out via https://streamelements.com/contact to ask for a merge and we'll reply there with what we need

[inner yew]

ty

[peak sage]

no worries <3

[stoic sentinel]

I'm trying to find support for media request and it's lacking. is it not supported/is there an extension? can I try to circumnavigate it or will I get in trouble

[narrow locust]

media request is only available for twitch for now

[true ibex]

my activity feed isn't working

it doesn't update me when someone sub on my youtube channel

[main vector]

Pinned messages.

[true ibex]

so there is no solution?

[main vector]

That's assuming this doesn't factor in.

[eager lily]

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a user's subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

[main vector]

Otherwise you have no guarantee for instant alerts.

[true ibex]

Nope its not private

i dont have the 3 lines in the top left of activity feed dock

is this normal?

[weak parcel]

How to setup custom bot name ?

[versed tangle]

I've already replied to you on a different channel

[weak parcel]

But it was for twitch.

It didnot helped me.