idle saffronBOT
@astral jay To set up the bot for your YouTube stream, please follow these steps:
livid oriole
hi if i put a cost on a command if it £1 is it 1 or 1.00 or 100 does it need the £
dim inlet
@livid oriole a cost on a command is SE's loyalty system and not money 
livid oriole
ohh ok
mystic cargo
How can I give stream elements on youtube moderator? had done it once but he's gone again ...
idle saffronBOT
@mystic cargo To set up the bot for your YouTube stream, please follow these steps:
flat vale
Hi. SE still doesn't support multistreaming?
tardy cloud
@flat vale Yes, we don't support multi/re streaming
broken vault
Hello! The loyalty system works with youtube or just twitch? Thank you!
cloud dust
Hello! The loyalty system works with youtube or just twitch? Thank you!
@broken vault just twitch
broken vault
@cloud dust Thank you!
idle saffronBOT
@void yew Go to the dashboard -> right side -> part channel -> join channel (https://streamelements.com/dashboard)
idle saffronBOT
@void yew To set up the bot for your YouTube stream, please follow these steps:
shut shadow
Question for @everyone Where can I find as much info as possible on streaming using pre-recorded 360 Degree videos together with a regular webcam. Meaning, I'll be streaming with my regular webcam but using 360 video as a backdrop. Thanks in advance for any help.
sick oxide
My Stream Activity and AlertBox isn’t Working Can someone help Please?
idle saffronBOT
@sick oxide Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
versed tangle
I have a huge alert delay when streaming that is like 30 plus seconds. I don't know what can be done to fix this.
ocean star
@royal condor mediashare isn't available on YouTube streams
I believe it's an API limitation. Nothing within anyone here's full control
Aka blame YouTube 
ocean star
If you think that'll work feel free to try 
That's a no for positive
YouTube just outright doesn't allow that, no clever workarounds 
That I couldn't tell you
thick bane
How can I use the command ! points on YouTube?
main vector
You don't. We don't have them for YouTube.
main vector
No.
limber drum
It's not allowing me to connect to YT,it keeps saying it cannot connect. Any help?
fickle pagoda
That's not what it's saying.
Please use the first option in the Live Video Settings, not the second option.
limber drum
I can't create my own from the 2nd anymore?
limpid sand
Has it been confirmed that the current YouTube SuperChat alert issue is temporary?
lime walrus
What superchat issue?
quiet pond
But thank you for your help it was really helpful. 👍
@thick bane to explain what @main vector said, the API from YouTube doesn’t allow that yet, also not for other bots
versed tangle
when I put my overlays into obs.live will the alerts show aswell??
lime walrus
Yes
versed tangle
oakay thanks
is there any way I can see the alerts pop up when not streaming? so like is there a button
idle saffronBOT
@versed tangle You can test Alerts via the Emulate bell on the lower left side of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Preview LIVE on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/vtulg9
versed tangle
thx
granite arch
Hi. SE still doesn't support multistreaming?
@flat vale Just a quick reminder restreaming while life on twitch is not allowed for twitch affiliates. Everyone who offers subs on twitch signed the contract. Many never looked into it though 😛
quiet pond
^ this is completly true, also multistreaming is not something we do support indeed 👌
echo pebble
Hello,
I am unsure how to get the alert variations to work for different YouTube tier members/sponsors. The default alert does show the tier but the variations do not trigger.
I have 4 total tiers. Premier, Super, Boss, and Champion.
This is how I have the variation settings.
flat vale
@flat vale Just a quick reminder restreaming while life on twitch is not allowed for twitch affiliates. Everyone who offers subs on twitch signed the contract. Many never looked into it though 😛
@granite arch I'm not a partner or so and not going to be.
quiet pond
@flat vale she meant affiliate, if you become affiliate you are breaking contract.
But otherwise, we do not have a multistreaming service, you could always try using the 'restreaming' application
quiet pond
be sure to set the right Bitrate, this is mostly because of bad internet connection @oblique kayak
oblique kayak
i have 50 mbps
quiet pond
you could check what your upload is, be sure youre on Ethernet and not wifi and check the bitrate
oblique kayak
both upload and download
quiet pond
are you on Ethernet?
oblique kayak
yes
quiet pond
What is your bitrate?
oblique kayak
8000
quiet pond
ive asked around for you, ill be going out for dinner with my mom, but someone else might be able to help you!
oblique kayak
ok
hasty cipher
help
idle saffronBOT
@neat dirge Please follow our community rules:
Thank you
idle saffronBOT
@hasty cipher Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
near moss
Can I sign in with two different accounts, twitch and youtube cuz i use both
open prawn
Do you stream to both at the same time?
wise gull
hope u r doing good,
idle saffronBOT
@near moss Streamelements on top of OBS -> Logout -> login
quiet pond
you cant be logged in to the same accounts, you can merge the accounts for some stuff, but its not a possibility to multistream etc
wise gull
any Chat Command expert>
quiet pond
there is no chatbot for youtube
wise gull
the alters like superchat , subscriber alter, is there anyway to display certain specific sunscriber who type something special ?
granite arch
@granite arch I'm not a partner or so and not going to be.
@flat vale the contract I am talking about starts with affiliate, if you offer ANY subs, you are affiliate. But this topic only fits here because it concerns multistreaming. Getting the membership status on YT is still a dream as non-gamer. I do not know what YT wants you to sign....
karmic ice
How do i put the hours of my subs in a command
pure pivot
Hi
Umm so I was doing something and like it said this for help or what ever and like I need help cus it won’t let me make it a mod thingy so idk what to do :/...
wise gull
hello, is there any way , or chat command or alter option, which can make a subscribers ID pop on stream?
versed tangle
whenever I do a command in stream the bot dont say it any reason why?
idle saffronBOT
@versed tangle To set up the bot for your YouTube stream, please follow these steps:
shut shadow
Hello. Does anyone know where can I find as much info as possible on streaming using pre-recorded 360 Degree videos together with a regular webcam. Meaning, I'll be streaming with my regular webcam but using 360 video as a backdrop. Thanks in advance for any help.
idle saffronBOT
@shut shadow For the best OBS support, please join their Official Discord @ discord.gg/obsproject
shut shadow
Thank you @idle saffron
lean walrus
Hey I’m having trouble @idle saffron
idle saffronBOT
@lean walrus If you would like help from the StreamElements support volunteers/staff please post your question in one of the helpdesk channels and someone will assist you as soon as they are available
#helpdesk-twitch | #helpdesk-youtube | #helpdesk-facebook | #helpdesk-mobile | #helpdesk-selive | #651453660810838026 | #helpdesk-merch
Thank you for being patient.
lean walrus
So I changed my YouTube name but when I go to stream elements in my settings it shows my old YouTube name how can I change that on stream elements for my new name?
I’m alwaysinactionn
lime walrus
The name on the dashboard cannot be changed, as Youtube doesn't provide us with an even that you've name changed
we can only update your profile link/alias
lean walrus
Ok and what will the update profile do would it update to my new name?
midnight needle
helllo
lime walrus
I don't know what bot name you are referring to
as Youtube doesn't support custom bot name so we don't have that option avaialble.
lean walrus
That name
What happenes if you guys can speak to YouTube abt it?
To SmokedMonoxzy
lime walrus
I don't understand what you mean by us talking to YT
If you've changed your channel name on YT then its changed
that does not hinder your account with us
lime walrus
If you are using a custom bot feature from someone else, maybe is best to contact them for help
As we do not have a custom bot name option for Youtube.
lean walrus
No I’m the only one
My bot is connected to my YouTube on one account
So there’s no link possible to rest that there’s no other ways to fix it because when I stream and I put !uptime it shows SmokedMonoxzy alwaysinactionn has stream for 8 hours
It says something like that
lime walrus
Show me a screenshot
lean walrus
Ok
That’s what it says
Look that’s the problem I want to fix I wanna put it so my name shows up
lime walrus
So we finally got to the conclusion of what exactly you wanted to happen.
email us here: support@streamelements.com with the following information:
lime walrus
I would suggest to be patient now.
lime walrus
Resolution?
idle saffronBOT
@twin bear The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png
twin bear
let me get betetr ss
yeah
i want it to be 720
1280x720#
the overlay gives me that
lime walrus
Then you need to change the resolution of the overlay it self
lime walrus
Is your OBS canvas set to 1280x720?
twin bear
yeah
lime walrus
Browser source
lime walrus
You still need to adjust the widgets in the overlay it self
lime walrus
twin bear
oh okay, chers
ill try it
thanks
yeah okay it works
sorry about that
thanks a lot
i appreciate it
covert cedar
Hi! I try to connect my youtube, but have messeg Channel is already claimed -why?
idle saffronBOT
@covert cedar Account Merging - Please note:
clever plume
Hi I’m just wondering I stream on YouTube and your boys comments won’t show up in my chat if there a way I can fix this issue
languid yarrow
How can i put moderator on my stream elements live?
idle saffronBOT
@languid yarrow To set up the bot for your YouTube stream, please follow these steps:
noble geode
how do you see where your recording are saved?
idle dune
file > show recordings
idle dune
probably the format
!vlc
shit, wrong server
https://www.videolan.org/vlc/index.html
install vlc player and see if that plays it
cobalt bough
Hey, I've streamed on YouTube but no Donation is registered in my account. I can't activate Se.Pay as well for no reason.
cloud dust
Hey, I've streamed on YouTube but no Donation is registered in my account. I can't activate Se.Pay as well for no reason.
@cobalt bough Contact the support via https://streamelements.com/contact for SE.Pay problems
maiden stirrup
is the bot down for anyone else?
versed tangle
How do u put a bot in that could put my twitch in the chat
idle saffronBOT
@versed tangle To set up the bot for your YouTube stream, please follow these steps:
slender fjord
Just ask your question.
lean walrus
Ok
I sent stream elements an email at 4:14 am and they still haven’t fixed my issue how come ?
fickle pagoda
You're in our support Discord asking about our support email instead of actually just asking the question right here?
lean walrus
That is my question
lean walrus
Right but I’m asking y haven’t they fixed my issue yet?
lean walrus
Oh I’m EST time zone
fickle pagoda
That's nice. We're not.
lean walrus
Yea but still I have sent my email to them at 4:14 am est and no update has been done yet
fickle pagoda
And your request was completed.
lean walrus
What do you mean
fickle pagoda
It was done already.
fickle pagoda
What are you looking at?
lean walrus
fickle pagoda
That doesn't matter there.
lean walrus
It does Bc in my streams it shows that name instead of my new name
fickle pagoda
Show where it shows that.
lean walrus
In my chat?
earnest jewel
Hoping someone can help, i cant get the stream elements overlay to work... I can get desktop and game capture, i can get the overlay to work in a stand alone copy of OBS but NOT in OBS.live
idle saffronBOT
@earnest jewel OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png
lime walrus
@north viper In order for the Bot to function, it needs moderator access. To add StreamElements as a moderator, visit youtube.com/comment_management and paste "https://www.youtube.com/streamelements" into the Moderators list.
Make sure you are not doing an unlisted/private stream, else the bot won't join at all
lime walrus
thats up to you
lime walrus
I can't help with nightbot
lime walrus
In order for the Bot to function, it needs moderator access. To add StreamElements as a moderator, visit youtube.com/comment_management and paste "https://www.youtube.com/streamelements" into the Moderators list.
gentle zinc
It won’t let me open
lime walrus
Won't open what?
gentle zinc
The link u provided me with
lime walrus
Link works perfectly fine
languid dove
What does off line and online interval mean?
lime walrus
Online = when live streaming
offline = when not live
languid dove
? You said online twice?
languid dove
Oh ok
daring mason
Hi there folks,
Is there a way to delete/unlink my youtube channel under the https://streamelements.com/dashboard/account/channels ?
Recently I changed my channel name and its showing the old one... I tried to re-connect it but it says, "channel is already claimed"
Is there a solution to update my channel list?
Thanks
idle saffronBOT
@daring mason There is no easy way to unlink 2 owner type accounts from each other. The only way is to make a closure request from here: https://streamelements.com/dashboard/account/security
WARNING: In submitting a closure request you will delete both linked accounts and loose all data from both accounts. This includes overlays, custom commands, timers and past data(tips, subs, etc). You can still relogin with the deleted account, but you are essentially starting fresh.
daring mason
WAT 😄
why do i need to close my account if i just want to unlink / re-link my channel after a rename?
lime walrus
Oh no
Youtube doesn't provide us with an event that you've changed your name
We can update the alias manually for you though - that will update the link, but not the name in the dashboard
the accounts asre still connected properly
daring mason
can you manually remove it? so i can just simply re-add like when the first time i did that?
do you have the rights or do i need to do something from the youtube page end?
lime walrus
I don't
You still need to place a closure request
but that will delete all your overlays and any settings you'd had on different things
daring mason
so if I want to do that then i need to delete my whole SE account and create a totally new one?
lime walrus
yes
daring mason
oh god
if i change my twitch account name as well, does it affect somehow SE?
im thinking about the store, and the notifications for example
lime walrus
No
Twitch sends us an event that you've changed the name
and we update it
this is teh different
BUT
if you have your YT and Twitch accounts linked, both of them are going to be deleted
daring mason
ah i see, i have also a mixer
but my main one is twitch
so if mixer or yt is not updatet thats not a big deal
lime walrus
then all 3, if they are linked as owner accounts will be deleted
idle saffronBOT
@languid dove To set up the bot for your YouTube stream, please follow these steps:
versed tangle
I need help on how to create my own starting soon scene
idle saffronBOT
@versed tangle New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.
New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview
wet mason
How can I do a simple donation alert with a bot that read the donation?
shut ingot
@wet mason go to the alert you want read out go to setting on that alert then go to TTS setting then turn text to speech on
maiden stirrup
So I'm having a problem where the bot isn't connecting to my chat. I've tried parting the bot from the channels and get it to rejoin that didn't work I've tried logging out of stream elements to see if that could fix it but it hasn't. The site also says I'm offline when I'm currently streaming
shut ingot
is it connected to the right account
maiden stirrup
Yep it was working 2 days ago but yesterday is when the problem started
lean walrus
Hello 👋🏽 any staff here
shut ingot
i am not a staff but i can try anwser your question
idle saffronBOT
@lean walrus Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
lean walrus
Nah srry I need a staff
sage lantern
can't help you if you don't post the question
lean walrus
There were devs sent to fix my issue and I don’t see nothing change?
sage lantern
lean walrus
I’m streaming rn and my issue hasn’t changed
lean walrus
A different staff member texted me
sage lantern
in a ticket or DM's? because it wasn't here
lean walrus
Wym
sage lantern
i mean, other then Nethyr i don't see any staff reply to you here
so if you got a response from someone else it wasn't here
if it was in a ticket through email or in a DM please answer them there
idle saffronBOT
@sullen island Please follow our community rules:
Thank you
onyx crest
I was wondering how I could do a link of my merch store for my YouTube channel.
fickle pagoda
Put the URL in your description.
maiden stirrup
So I asked this earlier but I'm having a problem where the bot isn't connecting to my chat. I've tried parting the bot from the channels and get it to rejoin that didn't work I've tried logging out of stream elements to see if that could fix it but it hasn't. The site also says I'm offline when I'm currently streaming
idle saffronBOT
@maiden stirrup To set up the bot for your YouTube stream, please follow these steps:
maiden stirrup
I already did that
onyx crest
How do I link my S.E. Merch Store
sage lantern
click on go to store in top right corner
than copy the URL of your store's website
paste that in YT
onyx crest
My screen wont extend that far. I am on my phone
spare wyvern
is this were i go for help?
idle saffronBOT
@spare wyvern Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
spare wyvern
how do i add a change title command?/
fickle pagoda
Not possible for YouTube.
spare wyvern
oh okay
versed tangle
which command for (new subscriber) welcome in chat.
lime walrus
You need to make your own command to welcome new subs
versed tangle
i am new so that why i ask. how to add
shut ingot
@versed tangle are you asking how to make a command
idle saffronBOT
@versed tangle New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.
New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview
versed tangle
yes @shut ingot
shut ingot
@versed tangle here is a video on how to make a command
@versed tangle did you also want to know how to make a command that goes thank you for subscribing then their name when someone subs
versed tangle
@versed tangle did you also want to know how to make a command that goes thank you for subscribing then their name when someone subs
@shut ingot yes i was looking for that
shut ingot
here this is how you do it
versed tangle
@shut ingot thank u sir.. its help me a lot
shut ingot
no problem @versed tangle i am happy to help
karmic ice
How do i program the bot to day the time my viewers watch my lives?
ocean cedar
hi how do i change from facebook live to youtube live in obs settings when i hit start streaming?
idle saffronBOT
@ocean cedar Streamelements on top of OBS -> Logout -> login
idle dune
also check in settings > stream
ocean cedar
thank you
karmic ice
And me?
lapis vault
how do i can add the streamelements mod
cloud dust
how do i can add the streamelements mod
@lapis vault https://discordapp.com/channels/141203863863558144/415814031232991232/720393398053240882
olive valley
i dont can live stream 1 game
cloud dust
i dont can live stream 1 game
@olive valley where is the problem?
versed tangle
My PayPal email I put in and won't let me confirm it
idle saffronBOT
@olive valley Please follow our community rules:
Thank you
rotund niche
Hello everyone! I am having trouble finding Loyalty Settings on the website. if I type in streamelementsdotcom/dashboard/loyalty i get an error page. there is no loyalty tab to click on from the left side. Can anyone help me?
literally everything i google search about it has 0 information on why its not appearing
every YT video I watch says "just click on Loyalty on the left side" but I don't have a loyalty option on the left side
idle dune
there is no loyalty for youtube
rotund niche
thats dumb
idle dune
k
quiet pond
@rotund niche sadly this is on Youtube their end, since they have restricted API's
versed tangle
Thanks for making the website thanks to you I can now start getting donos
idle saffronBOT
@versed tangle We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.
quiet pond
the dashboard showing offline is fine, that can be because of some browser extensions
always check Youtube if youre live
after that, be sure that people have their subscriptions on open and not on private
idle saffronBOT
@versed tangle Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.
Private: When a users subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page, and their account is listed in the Subscribers List for any channel they subscribe to.
If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190
versed tangle
bro my alert box is not working
iam using valorant overlay
in the edit i did emulate it worked
but any one is subscribing my channel or donation memeber it's not showing on my streamlabs obs
fwhat should i do now
and stream activity feed is not working
i connect same youtube account to the streamelements obs which is connected to stream elements.com
and my dashbord is showing my profile in offline
what should i do now
And. Im using your overlay in the obs
cloud dust
Dude, pls do not spam
versed tangle
Iam not. Using your overlay in slobs
Kkkk
I have a issu bro
Alerts are not showing
cloud dust
Yes, it would seem so. But that doesn't mean you can spam in this channel.
fickle pagoda
@versed tangle Congratulations on your new Muted role! You earned this coveted title by repeatedly spamming a large block of text.
First and foremost:
idle saffronBOT
@versed tangle We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.
fickle pagoda
We'll remove the Muted role from you in about an hour after you've calmed down, after which, please feel free to ask any other questions you'd like.
cloud dust
Where is the button you click on?
fervent zephyr
stream elements .com
cloud dust
I don't know which button you mean right now. But don't let that stop us.
Have you already deactivated all your extensions in your browser and then reloaded the page? Maybe an extension blocks a certain script which will be executed when you click on the button.
idle saffronBOT
@dense kraken Please follow our community rules:
Thank you
versed tangle
Obs studio is not showing alerts
Iam using obs studio
And i used overlay from your stream elements
On the obs
Every thing is working but only the alerts are not working what should I do now
idle saffronBOT
@versed tangle The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png
alpine cradle
do you need to be monitized to earn money from livestreams in youtube in streamelements?
lime walrus
no
alpine cradle
thx, but for me it dosen't work
do you know if in uae is possible without being monitized?
lime walrus
@alpine cradle what is an "uae"?
idle saffronBOT
@cerulean barn There are no "best settings".
Please understand that every setup will be very different.
Any guides or videos that claim otherwise are misinforming. Your best option is to start with a base and adjust as necessary.
You can run the OBS auto-configuration tool. To use the auto-config, click on the Tools menu in OBS, select Auto-Configuration Wizard, and then just follow the on-screen directions.
You can use this tool to get baseline settings for your hardware and adjust as necessary from there.
Test, test, and test again. We are happy to offer suggestions for any issues you may be having afterwards, but not a list of settings.
Thank you 
cloud dust
help
@low estuary How can we help you?
subtle sequoia
How do I add youtube live chat into the overlay editor??
(If it's not a built in function, I know of an alternative method)
lime walrus
If you are referring to a chat widget for the overlay, we don't have one for Youtube
lime walrus
No
woven steppe
Hi
I live in turkey. paypal is not used here. I broadcast on youtube and I have no other option for donation. I can do it nr.
quiet pond
@woven steppe hey, our service SE.Pay is also not available in Turkey, so not much we can help you with here, sorry for that
lime walrus
@woven steppe you can connect bynogame with our system, via the bynogame settings
versed tangle
Im doing live but my stram activity not showing
cloud dust
Im doing live but my stram activity not showing
@versed tangle do this: http://img.bantor.de/27910/5ee371b5e0860.gif
If the options are all enabled for you, then try to log out and login in again. You can do this at the top of the menu via "StreamElements" and at the bottom under "Logout".
ivory flower
How shall I get the link to my tipping page
versed tangle
@cloud dust yeah all are enabled but not showing
cloud dust
How shall I get the link to my tipping page
@ivory flower https://streamelements.com/<YourChannelName>/tip
e.g. my channel url is https://www.youtube.com/bantoryt and my donation page is called https://streamelements.com/bantoryt/tip
U understand?
plush vine
hello i need help
cloud dust
hello i need help
@plush vine how can we help you?
versed tangle
Hello I need help
cloud dust
Hello I need help
@versed tangle What's the problem?
versed tangle
How can I link my ps4 stream to streamelements
cloud dust
you can't
versed tangle
But I see people streaming and I see streamelements in the chat
cloud dust
You mean you just want to transfer the image from the PS4 to OBS?
errant scaffold
That doesn't help for YouTube
versed tangle
I only see help for twitch
errant scaffold
Hold on a sec.
versed tangle
Oh ok
cloud dust
I'm pretty sure that's not offered on YouTube.
versed tangle
Yes ok can I get help for youtube
errant scaffold
Go to https://streamelements.com/dashboard to sign in with your YouTube. Account. You'll see Bot Settings click Join channel
This pop up will occur & follow the steps
versed tangle
hi i need some help with the youtubes
normal mauve
I have problems transferring money from donations to my account. I received donations, and none of them transferred to my paypal account, which I indicated in the payment methods. What I should to do?
versed tangle
Are there any widgets for YT. Everything I try doesn't work because it is made for twitch
cloud dust
Are there any widgets for YT. Everything I try doesn't work because it is made for twitch
@versed tangle yeah, you can use the search function here in Discord in channel #widget-share, you will surely find what you are looking for :)
I have problems transferring money from donations to my account. I received donations, and none of them transferred to my paypal account, which I indicated in the payment methods. What I should to do?
@normal mauve Is your PayPal e-mail address correct?
normal mauve
@normal mauve Is your PayPal e-mail address correct?
@cloud dust +
cloud dust
Then contact the official support of SE please. https://streamelements.com/contact
idle saffronBOT
@versed tangle Please follow our community rules:
Thank you
ripe mica
Does anyone know anything about sessions expiring becuase when I go onto OBS to stream it shows Session expired on the live activity and I can only connect with twitch when I want to connect with YouTube?
idle saffronBOT
@ripe mica Streamelements on top of OBS -> Logout -> login
subtle sequoia
Any way to add media request on YT?
tardy cloud
@subtle sequoia There is no MR on Yt
versed tangle
Can anyone explain me this?
versed tangle
@lime walrus I can't figure out the reason behind that issue...
lime walrus
Unfortunately, that issue doesn't seem related to us and our tools.
The google link is to provide you an explanation and from what i see there are few explanation videos and guides on ho fix it
finite walrus
Why Cant i stream i paste the streamkey and the server and i still cant stream why????
I need help
eager lilyBOT
Hi @finite walrus, Please ask your question(s) or describe the problem you're looking to solve so staff or a support volunteer can assist you as soon as they are available.
idle dune
settings > stream
and if you have the obs.live plugin
streamelements > log out
versed tangle
@cloud dust I did and zero popped up
finite walrus
Tadpole my stream is stuck on “stream starting” thats what i want to fix
idle saffronBOT
@finite walrus Streamelements on top of OBS -> Logout -> login
finite walrus
Ok
versed tangle
You can put SE on Youtube??? didn't know that
idle saffronBOT
@versed tangle To set up the bot for your YouTube stream, please follow these steps:
dreamy marsh
Can anyone help?
dreamy marsh
Can I dm you?
dreamy marsh
Ok so I have an issue with my donation link
I tried it out to make sure my viewers have no issues and this happens
nova anchor
<@&382267076632379392> thats above my area, wait a little, u will get help
dreamy marsh
Ok thx
versed tangle
Is PayPal restricting you?
versed tangle
Check your PayPal settings then see if the change will allow it
versed tangle
I know I'm not green in the server but I can help some
versed tangle
take a snapshot of your tipping settings
versed tangle
sure
dreamy marsh
Thanks
dreamy marsh
Anyone can help?
idle saffronBOT
@dreamy marsh Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
dreamy marsh
Is there a way to setup a giveaway and have my viewers spam a certain letter or word and the bot will automatically pick a random winner
main vector
Not possible as the giveaway feature is tied to loyalty which is not available for YouTube.
dreamy marsh
Thanks but can you help me with something else?
main vector
If it's regarding the above issue that's something you have to contact PayPal about.
main vector
You don't even have one connected.
dreamy marsh
No I disconnected it earlier
And thanks you gave me the idea to make a new email and it works now
versed tangle
Can i use twitch overlays for YouTube stream
idle saffronBOT
@versed tangle Please ask your question in one helpdesk channel only. A support volunteer or StreamElements staff member will assist you as soon as they are available. Asking in multiple places will only result in confusion, not faster answers. Thank you for your patience.
versed tangle
Kkk
versed tangle
hi i am not getting any subscription ,members alerts on my livestream as i have setup it correctly in my obs what is the reason its not showing at the time of livestream
trail sky
Hello, i cant access my dashboard...login was successful but when i click on my dashboard nothing happens... anyone with same issue?
shy quail
@trail sky Let's jump into #dreamteam .
versed tangle
So Im streaming to YT and its keep on saying StreamElements bot running but its not doing anything
can someone help?
dim inlet
We are currently looking into issues with the bot.
versed tangle
Thank you
dim inlet
np
dim inlet
^^^
dim inlet
should be back up now tho @versed tangle
dim inlet
np
versed tangle
hi i have problem with overly when i get subscribe in youtube the overly not working
shy quail
versed tangle
thank you
livid pendant
how can i disconnect my youtube account ?
livid pendant
@ocean star can you help 😛
nova anchor
alright
versed tangle
Hi! I tried changing the message for tips and members in bot modules but it does not save. Kindly fix this or let me know what I can do. Thanks. 🙂
nova anchor
try logout and login in tthe dashboard @versed tangle
versed tangle
Wow. That actually worked for the Tips. But still won't save the one for Members. I will just try again later. Thanks for that btw 🙂
nova anchor
nothin 😉
main vector
@versed tangle you mean the chat alerts?
nova anchor
it is in the modules sudo, so i guess it is
main vector
-_-
nova anchor
versed tangle
Hi. Yes, chat alerts. hehe :3
main vector
Press F12 and switch to the console tab. Try making the changes and see if any red text appears after that happens.
versed tangle
Hmm.. nothing really appears when I make changes.
main vector
What browser you doing it in?
main vector
Could you try in incognito?
eager lilyBOT
Hi @versed tangle, Please ask your question(s) or describe the problem you're looking to solve so staff or a support volunteer can assist you as soon as they are available.
idle dune
in obs settings > stream
add your yt account
idle saffronBOT
@versed tangle Streamelements on top of OBS -> Logout -> login
calm marten
I have connected all Platforms and Streaming through All simultaneously Youtube Facebook Twitch Mixer But Why Activity feed always shows only Youtube! But I have linked All accounts to youtube?I don't understand?please help i currently streaming now....
idle saffronBOT
@calm marten Streamelements on top of OBS -> Logout -> login
shy quail
OBS will only show one accounts data.
calm marten
@idle saffron Should i login with Same account which i have All Platform connected
@shy quail Then What should i use
Activity feed must show all the Feeds in Platform right?
shy quail
No idea. OBS.Live only supports one platform at a time.
edgy umbra
Do I have to add alerts separate to my overlay or all together, they don't appear on stream. I'm using OBS studio with streamelements.
elder hornet
@edgy umbra i have this problem too
idle saffronBOT
@edgy umbra We've released our new Overlay Editor revamp. You can check out the changes and how to work with it here: https://youtu.be/X5VzXjqAsjk
Check out our blog post as well: https://blog.streamelements.com/streamelements-overlay-editor-just-got-even-better-c22cb5b4853e
rapid shoal
Im still having the same problem
were the ${user} does not work
can someone pls help me
fickle pagoda
This is a known issue. We cannot provide an ETA for a fix.
rapid shoal
oh ok
fierce jewel
Good evening!
I was wondering... is there any way to add a poll to restream interacting with YouTube chat messages?
I mean, we ask something to the user watching the stream, they answer their preferences and the results come live with streamelements.
Thanks for any help!
fickle pagoda
You can check in #widget-share but community created widgets are provided as is and it's up to you to get working.
fierce jewel
Thanks Nethyr, I'll take a look
fierce jewel
You can check in #widget-share but community created widgets are provided as is and it's up to you to get working.
@fickle pagoda I've been looking but I haven't found anything unfortunately 😦
fickle pagoda
Search the channel for poll widgets.
fierce jewel
I did. Found just 2 but for twitch only it seems
oak badge
how do i get the night bot to work.
idle dune
ask in the night bot server
glass spear
When I signed up it seems they gave me another Channel with the same do I have two channels now
frigid musk
а есть Русскоязычные тут люди?
nova anchor
@frigid musk please use english language in the helpdesk channels, u are free to use the non-english category channels of course
thx ❤️
magic ridge
Ever time i start a stream my wifi goes out and i seriously dont know what to do
This is my Speed
nova anchor
it is recommended to do not use wifi for streaming over cable, also u have to configure a thing that is messing with your bitrate
go into settings
magic ridge
can you hop into a call possibly @nova anchor
magic ridge
ok what does this mean
But my wifi is usually really good
and i only have drop outs when streaming and its only been the past couple months that ive had this happen and it is not a problem with my ISP
nova anchor
its just a beta feature not yet very well implemented, disable it and check if it solve the issue
nova anchor
nope
idle saffronBOT
@magic ridge Dropped Frames usually means that you have a bad connection with the streaming service(Twitch/Youtube/Mixer/Facebook) and most likely something related to your ISP not handling the connection properly.
Speed tests usually cannot help solve this problem and its best to use this guide: https://obsproject.com/wiki/Dropped-Frames-and-General-Connection-Issues
magic ridge
ive done all this
waxen raft
You can't even read all of this within two minutes, so I doubt that you tried everything
magic ridge
I have tried all the things asked of me here
waxen raft
Everything in the guide?
magic ridge
ive done almost everything yes ive been through this issue before
waxen raft
Then we can't help you as the problem is outside of OBS.
magic ridge
i will look over it again and see if there is something ive missed but im pretty sure ive done everything
magic ridge
this is after 15 min streaming
versed tangle
wow
versed tangle
Guys I don’t want to add a paypal what do I do to skip
quiet pond
@fading notch please use this channel for questions
idle saffronBOT
@fading notch To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4
quiet pond
that is how you add the overlay ^
for the rest, please watch our youtube guides that I sent you earlier
eager lilyBOT
Hi @fading notch, Please ask your question(s) or describe the problem you're looking to solve so staff or a support volunteer can assist you as soon as they are available.
subtle sequoia
What's up?
fading notch
My problem is I cnat stream using stream elements
I download the ground control and it won't work
@subtle sequoia
idle dune
what are you trying to do with ground control? thats basically a beefed up activity feed
do you have obs?
quiet pond
you need to download the following i told you Shay
idle saffronBOT
OBS.Live is a Plugin for OBS created by StreamElements. You can download OBS.Live here: https://streamelements.com/obslive
Please make sure you have the latest version of OBS installed, Current Version: 25.0.4. You can install OBS here: https://obsproject.com/
fading notch
Ok
@quiet pond
I do the link and it takes me to stream elements website on chrome a d says you are on the path to streaming glory 75%
I haven't done tips
quiet pond
@fading notch what is your age? We might need to check if you can do tips yet, otherwise a guardian has to do that for you
fading notch
My mum is setting up tips now
Also I mis-spelled the link so that's why it took me to stream elements
quiet pond
we still need to do an age check for that, you do know there is a minumum age on streaming and using Discord, correct?
quiet pond
no, ground control is not needed, its another application you can use for other stuff
you can check it over at our Youtube channel like i told you before
fading notch
Oh ok
The themes I have selected would be saved for when I stream
Right?
I installed nightbot too
fading notch
Hey
My stream crasher
Crashed*
The theme I selected don't work
The chat bots aren't coming on my stream
teal fractal
hey can anyone help me?
i have a scheduled stream happening
but when i click start streaming it makes me make a new stream,
but i want to stream on the scheduled one
urban bramble
I am new to StreamElements, so I am testing that everything works. I have been testing both a Private and an Unlisted stream, and in both cases, StreamElements never shows that I have gone online. Does SE only work for Public streams or do I have an incorrect setting somewhere? My overlays are working, but SE does not see me as live. Thanks in advance.
cloud dust
@teal fractal You must be aware that this is not YouTube support, but a support channel for problems or questions that are exclusively about StreamElements things. For your problem you have to contact the YouTube support
I am new to StreamElements, so I am testing that everything works. I have been testing both a Private and an Unlisted stream, and in both cases, StreamElements never shows that I have gone online. Does SE only work for Public streams or do I have an incorrect setting somewhere? My overlays are working, but SE does not see me as live. Thanks in advance.
@urban bramble Yes, the StreamElements bot only runs when the stream is public. :)
manic sun
I want to rename my Youtube Channel and i can not find any solutions. What can i do?
?
cloud dust
I want to rename my Youtube Channel and i can not find any solutions. What can i do?
@manic sun https://learn.g2.com/how-to-change-your-youtube-name
glass spear
I'm new I have a YouTube channel but when I when I stream. Streamelements does not say I'm streaming
idle saffronBOT
@glass spear Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/Youtube/Facebook/Mixer)
glass spear
I forgot my password it's not not sending me a code to reset it
fickle pagoda
StreamElements doesn't use passwords.
It's entirely based on OAuth with your channel.
glass spear
I really just can't get started
idle saffronBOT
@glass spear New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.
New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview
oblique edge
Help! For some reason, I Streamelements isn't detecting any of my subscribers.
nova anchor
try logout and login @oblique edge
oblique edge
yeah it never works
hasnt worked since I first tried streamelements
I have used it for the chat bot for a while
I wanted to make a sub goal, but I can't really because it isn't detecting my subs
@nova anchor
idle saffronBOT
@oblique edge To set up the bot for your YouTube stream, please follow these steps:
mystic solstice
How do I set the overlays up
idle saffronBOT
@mystic solstice We've released our new Overlay Editor revamp. You can check out the changes and how to work with it here: https://youtu.be/X5VzXjqAsjk
Check out our blog post as well: https://blog.streamelements.com/streamelements-overlay-editor-just-got-even-better-c22cb5b4853e
idle saffronBOT
@mystic solstice Consoles do not have native support for overlays. You would need a capture card and a PC with OBS in order to have Overlays over your console gameplay.
We have an blog post about how to setup console streaming with our essential tools: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3
versed tangle
How do i adjust the game audio
subtle sequoia
@versed tangle This is the streamelements support channel, not the [streaming software you haven't even told us about] support channel.
If it's OBS, just turn out the "desktop audio" volume slider
lime walrus
@subtle sequoia Please don't be rude. You could have asked "Are you referring to OBS volume adjust for game audio or the game it self?"
subtle sequoia
@lime walrus Apologies, I was under the impression that we weren't allowed to ask those questions here
lime walrus
When something is not clear, especially what software they are using, its best to ask so that we can know what to tell them.
Either it be the solution because its faster or point them to the right channel or just answer it in general.
green python
Ok I have a question. If someone were to subscribe to my channel at YouTube would the alert pop up if the persons subscribing list is private
main vector
@green python No.
green python
Thx for the info
surreal turret
help
subtle sequoia
Hi, how can we assist you? @surreal turret
surreal turret
subtle sequoia
On premiere pro, you'll likely need a plugin to import mkv files
I personally have no issue doing so for some reason
Do you have VLC installed?
Another solution is to remux your video files
surreal turret
not VLC
surreal turret
KK
subtle sequoia
Go to File > remux recordings
You can then select your recorded file, and then where you would like the new file to be
surreal turret
kk
subtle sequoia
The newly produced .mp4 file will be openable in Premiere Pro
coral kernel
Hi guys!
subtle sequoia
Hi @coral kernel!
coral kernel
hey so is anyone available for the streaming platform? im a new comer from Snobs
idle saffronBOT
@coral kernel New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.
New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview
coral kernel
lol Streamlabs OBS (aka SNOBS) shortend version. still kinda sucks
subtle sequoia
Welcome to stream elements!
coral kernel
Thanks Im hoping on letting my Stream Grow with elements instead of having it drug down. I couldnt even stream tonight because of snobs
subtle sequoia
I think the word you're looking for may be "Slobs"?
coral kernel
yeah that one lol. Ive been awake for about 2 days now
subtle sequoia
Yikes, sleep is important for content creators!
coral kernel
true however when you are called in to your work because someone messed up the register? and continued to have problems, and yet a ten year old little boy who decides that when the suns up everyones awake? lol
thorny delta
hello stream elements. can you guys tell me how to stream youtube and facebook both in sametime ???? please
nova anchor
@thorny delta restream ²
surreal turret
Help
idle saffronBOT
@surreal turret Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
surreal turret
help
idle saffronBOT
@surreal turret Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
surreal turret
ty
rancid cairn
How do i get the bot to actually connect to my YouTube ? right now i got a planed live event, but currently the bot has not joined, do i need to do something special or
versed tangle
I'm having this much speed but still I'm not be able to stream on YouTube.
The frames are dropping and the stream status shows red on OBS.Live! Even if I'm using RTX 2060...
Please suggest me a way I can finally wipe out this hilarious issue!
Hello! Anyone listening?
My stream quality was going nicely right before June 11th...
But now, I'm having difficulties and unable to stream...
idle saffronBOT
@versed tangle Dropped frames / disconnecting? Follow the troubleshooting steps at: https://obsproject.com/wiki/Dropped-Frames-and-General-Connection-Issues
nova anchor
@versed tangle advertising is not allowed here, please delete this, thx ❤️
shy quail
@versed tangle
Please follow our community rules:
Thank you
subtle sequoia
How do i get the bot to actually connect to my YouTube ? right now i got a planed live event, but currently the bot has not joined, do i need to do something special or
@rancid cairn The bot will join when the stream goes public
versed tangle
Hello
If you juse the streamelements donation function,
how much mobey is getting the streamer and how many do you lose to Streamelements
*money
fickle pagoda
StreamElements does not take a cut from tips.
versed tangle
so your getting by a 10 dollar donation 100 dollar?
fickle pagoda
Pardon?
versed tangle
are you sure, that the streamer is getting the whole money?
fickle pagoda
The payment processors, like PayPal, take fees. But nothing goes to us.
versed tangle
ohhhh very nice.... thank you so much for that information ❤️
how can i add tipping metjods
*methods
or can i just use paypal
fickle pagoda
Tipping settings section of your account.
halcyon bridge
Guys how can i close my account without an email. Because i need to move my youtube account on another streamelements account but i can't close the first one because i don't have a registered email. So how can i close it?
versed tangle
where can i add different payment methods or can you just use paypal?
fickle pagoda
SE.Pay requires you to be 18 or older.
versed tangle
what???
im 20 years old, where can i see my birthday in streamelements?
fickle pagoda
You're also a resident of Germany, correct?
fickle pagoda
Please provide your account ID from https://streamelements.com/dashboard/account/channels
versed tangle
5e2620f11beb0f2e34275fe9
rancid plover
@versed tangle you might wanna delete your ID, not really safe just out in the open here
nova anchor
@versed tangle you might wanna delete your ID, not really safe just out in the open here
@rancid plover it is safe
umbral lake
hey guys i tried using the streamelements chat bot and for some reason it wouldnt join the stream
any solutions?
lime walrus
In order for the Bot to function, it needs moderator access. To add StreamElements as a moderator, visit youtube.com/comment_management and paste "https://www.youtube.com/streamelements" into the Moderators list.
Also make sure you stream is not private/unlisted
surreal turret
help
subtle sequoia
@surreal turret Hello, what seems to be the problem?
surreal turret
Why can't I upload videos when I have done in the program that there are programs and please do not upload them on Youtube
subtle sequoia
Sorry, I don't quite understand... what are you trying to upload to youtube?
surreal turret
subtle sequoia
Could you google translate that? I can't read the language
I think you might be using the wrong file format, what format are you trying to upload?
surreal turret
The file is not allowed
subtle sequoia
What type of file is it?
You need to follow these guidelines: https://support.google.com/youtube/troubleshooter/2888402?hl=en
lime walrus
@surreal turret are you uploading to our dashboard or to youtube? if its youtube, this is not a helpdesk for Youtube specific issues
surreal turret
obs
robust light
I changed my youtube name and its not getting updated to my tip url. Can someone help me on this.
lime walrus
@robust light I answered your email
robust light
Oh yes Thank you. It was in promotions so I missed. I'll follow up there.
jade rampart
Hi there dudes, I am asking you if you know the perfect settings for a laptop with these specs? Thank you!
Processor: AMD Ryzen 3 3300U with Radeon Vega Mobile Gfx 2.10 GHz
Ram: 8GB (5.92 useable)
System type: 64-bit operating system.
idle saffronBOT
@jade rampart There are no "best settings".
Please understand that every setup will be very different.
Any guides or videos that claim otherwise are misinforming. Your best option is to start with a base and adjust as necessary.
You can run the OBS auto-configuration tool. To use the auto-config, click on the Tools menu in OBS, select Auto-Configuration Wizard, and then just follow the on-screen directions.
You can use this tool to get baseline settings for your hardware and adjust as necessary from there.
Test, test, and test again. We are happy to offer suggestions for any issues you may be having afterwards, but not a list of settings.
Thank you
lime walrus
that being said, i would not recommend streaming from a laptop
jade rampart
Why? It used to work fine.
lime walrus
it used to
lime walrus
laptop are not meant to be streaming machines, unless you are only capturing console gameplay via a capture card
jade rampart
like i said and am about to say
idle saffronBOT
There are no "best settings".
Please understand that every setup will be very different.
Any guides or videos that claim otherwise are misinforming. Your best option is to start with a base and adjust as necessary.
You can run the OBS auto-configuration tool. To use the auto-config, click on the Tools menu in OBS, select Auto-Configuration Wizard, and then just follow the on-screen directions.
You can use this tool to get baseline settings for your hardware and adjust as necessary from there.
Test, test, and test again. We are happy to offer suggestions for any issues you may be having afterwards, but not a list of settings.
Thank you
quiet pond
Very true, I streamed from a laptop once, it lasted 6 months then got heating problems
jade rampart
i searched up "good streamelements settings for bad laptop"
but it mad it worse
made*
ok then forget its a laptop then just tell me what are the best settings for those specs
i need to get a video out soon :/
quiet pond
Please do read the thing Support AI is telling
quiet pond
indeed
main vector
Which is true.
main vector
Did you not read the other parts with the actual suggestion?
jade rampart
where is the auto config app?
yes it says test test test again
also
not helping
since i have doen already
no change
main vector
It says it right there.
quiet pond
"You can run the OBS auto-configuration tool. To use the auto-config, click on the Tools menu in OBS, select Auto-Configuration Wizard, and then just follow the on-screen directions.
You can use this tool to get baseline settings for your hardware and adjust as necessary from there."
simple terrace
can somebody help me with media request? thanks
idle dune
there is no media request for youtube
simple terrace
figured as much... is there a bot that does, i seem to be hitting a brick wall
idle dune
i have no idea, might need to google around to see if there is one
simple terrace
i had it work on twitch
quiet pond
Youtube has a very limited API, so we can't really do anything about that sadly
simple terrace
im going to try find slobs discord, their cloudbot claims to do it, but it doesnt work for me at all right now
wish me luck 😄
versed tangle
hi i am from YouTube channel kora gaming my streamelement obs is not showing any alerts like subs ,super chat ,member during livestream please help me regarding this why this is not working as i have setup everything correctly
idle saffronBOT
@versed tangle To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4
empty bane
Hi, can I get some help on Youtube
quiet pond
Depends what you need help on, what problem are you facing? @empty bane
empty bane
@quiet pond a few commands aren't working and my loyalty system sir. My viewers aren't getting points
quiet pond
have you got that from #command-share?
empty bane
@quiet pond my ! Status command also works but does not show the game I am playing
Yes
empty bane
@quiet pond just did thanks and then my status command. For game it returns : {game}
And not the actual game I am playing
quiet pond
I'd also ask about that in that channel
spare plinth
Hi just a quick question. How do I get a chat box for my live streams
main vector
@spare plinth You'd have to get it from the page for the stream as there's now method via OBS integration or us that provide one.
spare plinth
Ok thanks
abstract shoal
how would i crop an image in my stream overlays??
quiet pond
Switching to my YT account rn to show it to you
so actually what you want to do is @abstract shoal:
Upload an image, before clicking upload, crop the image to the right size
quiet pond
Oh you only mean for resizing?
within the menu to the right of the picture, you can set sizes
abstract shoal
nooo,,, like
i had a picture that was a square but the picture was actually only a rectangle
so when i resized it the bottom half of the technical picture was see through
because the top white part of the picture was the actual picture
sorry im bad at explaining lol lemme try to ss
quiet pond
no worries haha, im gonna help you the best as i can
abstract shoal
see, would there be a way to crop it into a square
when i try to resize it it only resizes the rectangle
quiet pond
I think that if you change the height in pixels it might help, i figure you have already tried dragging it more up?
abstract shoal
hm lemme try
yes if i drag it up, it just pulls the rectangle up
if i drag it to the side with the rectangle it makes it a tinier rectangle
like to explain it better ig would be how to specifically crop something out of a picture ig? like in that situation i would crop out the transparent part
quiet pond
yhea i get what youre trying to do here, can you cut the picture in a picture app first?
I think its attachted to the picture you uploaded and you might be able to remove it in something like Paint
abstract shoal
yeah ill probably do that lol! ty for the help anyway <3
also how would i ungroup things?
abstract shoal
ah alright :0 ty!
quiet pond
nw, if you need any moer help be sure to ask around
abstract shoal
okay <3
quiet pond
also be sure to check this about the overlay editor, if you struggle a bit more with it:
idle saffronBOT
We've released our new Overlay Editor revamp. You can check out the changes and how to work with it here: https://youtu.be/X5VzXjqAsjk
Check out our blog post as well: https://blog.streamelements.com/streamelements-overlay-editor-just-got-even-better-c22cb5b4853e
abstract shoal
alright thank you <3
tropic valve
Lol
abstract shoal
is there any way to check symmetry things?
im really struggling with that lol
symmetry things with overlay designing*
quiet pond
That is a good question, let me check that out for you
abstract shoal
okay! also how do i add live chat to an overlay?
quiet pond
StreamElements is not able to add that to an overlay at the moment due to restricted API's from Youtube
abstract shoal
ah okay :((
quiet pond
At the moment I don't really see a symmetry other than using the position settings of the widget etc, or count dots
abstract shoal
okay, thank you anyway <3
quiet pond
No worries 👌
abstract shoal
one more thing 👀 is there a way to reset the dashboard or no, if not its ok
like to reset the options on the commands and replies to chat alerts
mighty flame
Is there a way to change the bot name on YouTube? I can find all kinds of information on how to do it on Twitch but sadly nothing for YouTube has turned up thus far in my searches...
fickle pagoda
There is not.
mighty flame
Well, that's disappointing... Any hope of it becoming an option? I only stream on YouTube. I'm an artist, not a gamer... 😉
fickle pagoda
Not possible on YouTube.
royal bluff
But won’t stop spamming my chat
rapid shoal
How do you use the countdown?
fickle pagoda
The countdown widget on an overlay starts counting down once the overlay loads.
rapid shoal
I have it load it on OBS but it's not doing anything
idle saffronBOT
@rapid shoal OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png
fickle pagoda
Yes, try disabling it.
rapid shoal
Yeah. i'ts not working
fickle pagoda
Screenshot your browser source properties.
rapid shoal
fickle pagoda
Shutdown source when not visible.
rapid shoal
Still dones't work
fickle pagoda
Now switch off of the scene and switch back.
rapid shoal
didn't work
fickle pagoda
Screenshot please.
rapid shoal
do i have to be streaming for it work?
fickle pagoda
No.
rapid shoal
screenshot of obs or streamelements page?
fickle pagoda
OBS.
fickle pagoda
Your countdown needs a message.
idle saffronBOT
@versed tangle Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
lime walrus
@steel steeple show me a screenshot
steel steeple
Ok
That it won’t stop repeating
It keeps repeating on it and won’t stop
Every time somone types it does the same thing
lime walrus
That seems to be a console issue and not something we can help.
steel steeple
It started when I was using streamelements
lime walrus
Are you seeing this on your PC when you look at your own chat?
steel steeple
No
lime walrus
Then its not an issue related to us
steel steeple
Ok
lime walrus
which email?
versed tangle
The one with the bot not working
well its still not working
I made sure it was on mod list
Are you there
Excuse me
What am i supposed to do with the borwser
lime walrus
So, lets keep it to the ticket, ok?
lime walrus
Be patient, as there are other tickets i attend to as well
I asked for your account ID so that i can investigate
so be patient
versed tangle
Ok i sent it i have to go so ill email you back tomrrow ok?
mortal thicket
Someone help me. Whenever my chat types in a custom command in my stream nothing happens
wet canyon
Make streamelements a channel moderator in the youtube moderation tab, also give the stream a few mins for Streamelements to appear
YouTubes end is a bit bugged. @mortal thicket
When someone donates through my donation link, are the people donating able to claim chargebacks/ dispute it through paypal?
It hasn't happened to me yet, just future proofing it.
If they login does that mean I'm covered?
main vector
They can yes. Only instance when you don't have to worry about fighting it is with SE.Pay.
mortal thicket
@wet canyon Thank you, I wanted to also ask what user cooldown and global cooldown is
wet canyon
User cool down is the period between using commands for that person
Global cool down is the same only for everyone @mortal thicket
Eg. !uptime
If you put a 300 second user cool down that user wouldn’t be able to use it for another 300 seconds
If you put it on a global cool down then the entire chat would have to wait 300 seconds to use it again
300 seconds is just an example/ variable.
Hope it helps.
soft knoll
Hello! I am making a subscriber goal for my live stream and i have a problem. When i make the goal, it says 48/10 subscribers. I made my goal 10 subscribers, but how do i change the 48 to 0?
Please Help Me
soft knoll
Thank you
north viper
low estuary
solar fern
