Separate question, i currently have two youtube accounts, both having their own streamelements account. Instead I want to add my second channel to my 'main' stream elements account.
#helpdesk-youtube
versed tangle
Do i just have to delete the stream elements account using my second youtube channel and then add it as extra channel to my main account?
versed tangle
we all have that problem @woeful wharf
woeful wharf
i just want sub train
idle saffronBOT
@versed tangle Account Merging - Please note:
- Merging accounts only allows faster ways to switch between accounts
- Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
- Merging accounts allows duplicating/sharing overlays between the accounts
sage lantern
we can merge them in to one account
versed tangle
@idle saffron does it allow sharing same tip/payment method?
sage lantern
let me ask that for you to staff
versed tangle
thanks, does staff have to merge, or do i remove the account first?
sage lantern
only staff can merge
robust mango
If you have two StreamElements accounts you can DM me with your JWT token for both accounts and i'll merge them together. You can find your JWT token on your account channels page: https://streamelements.com/dashboard/account/channels (Don't forget to click on "Show Secrets")
Also make sure to remove any dashboard admins from your account while we do this
versed tangle
Thank you @robust mango
woeful wharf
"Google sign-in is temporarily disabled in this app
This app has not yet been verified by Google for use with a Google Account sign-in."
please someone
robust mango
This is being investigated by YouTube
brave solstice
weak trellis
My donation link does not match my actual youtube name. Is there anyway I can change my donation link?
brave solstice
@weak trellis Have you renamed yourself?
weak trellis
A few months ago but I created my account after that
weak trellis
Is it possible to get my donation linked changed?
void yacht
Hello, my google account won't let me log in stream elements, says application not authorized... any helpers ?
fickle pagoda
Please see #270206314561404928
void yacht
Thank you. Does this apply only to first time loggin or continiously to any type of login ?
fickle pagoda
Any login attempt.
void yacht
Where will you be publishing when the problem is solved ?
sage lantern
Probably in #270206314561404928
versed tangle
i want to remove my youtube from my account because i no longer use that email
but it keep telling me invalid username when i try to close the account
fickle pagoda
⤴️ Answered in live chat.
versed tangle
I am getting this error when i am trying to connect to my google account
fickle pagoda
Please see #270206314561404928
versed tangle
i am vry excited to use streamelements obs live so when will this be fixed
fickle pagoda
We are working with YouTube to get the issue sorted but we cannot provide an ETA, as it is dependent on them.
versed tangle
ok thx
coral blade
lime walrus
versed tangle
Do they know like exact time when it is gonna be fixed?
sage lantern
nope
versed tangle
ok
frosty bane
Hello, i was trying to login using my yt account but for some reason the website did not accept that.
brave solstice
frosty bane
👌
magic hound
Hey, i have a problem. I tried to connect my youtube account to StreamElements but it doesn't works. You can see the error in the screenshot
idle dune
look 2 posts up
versed tangle
Is there any way i can see youtube chat when im streaming in obs ?
brave solstice
@versed tangle click on Streamelements > chat
brave solstice
Why?
weak trellis
Because my usernames dont match so ill just delete the account and then log in with my current youtube channel and it should update my name and donation link
sage lantern
log out and back in
versed tangle
i cant even login with youtube
versed tangle
😄
vagrant shard
Hi
I can't sign in to streamelements via YouTube
this error ("Sign in with Google" option is temporarily disabled for this app)
I can't sign in to streamelements via YouTube
on YouTube From Brazil
shy quail
shy quail
random heart
Could I get help with something?
sage lantern
login problems?
random heart
Okay thx anyways
idle saffronBOT
@errant remnant Please follow our community rules:
- No advertisement or stream promotion
- Respect ALL server members
- No NSFW/NSFL
Thank you
lyric fulcrum
uhh when i try to login through google in OBS live for youtube....
even on the website... i have no access to any alerts now. :T
versed tangle
@@lyric fulcrum https://twitter.com/StreamElements/status/1202387412980293633
runic jolt
when site gonna work again
lime walrus
No ETA
lime walrus
oblique idol
lime walrus
stable steppe
Can I use OBS Live for a non gaming endeavor/channel w/ live chat, stream and entertain. I want to build a channel. Your input is appreciated.
stable steppe
so then it is ok to use?
lime walrus
yes
stable steppe
Great! Thanks!
errant remnant
@idle saffron ok
wooden stirrup
does anyone know anything as to why i cant login with my Google account on OBS.live? Many thanks! 🙂
sage lantern
wooden stirrup
thanks you @sage lantern
quaint relic
how can I stream I said when I tried to livestream it said 'Oops Something Went Wong' in streamelemants obs
sage lantern
please keep your questions in 1 channel
sage lantern
quaint relic
ik
sage lantern
then why you keep asking?
quaint relic
cuz Ive wched it and it did know difrencwe to obs dukey
sage lantern
?
bleak mortar
hope this get fixed soon i just added new alerts t my channel
sharp silo
I was coming here for this right now. Thanks for being on top of it @polar cave
polar knot
they haven't fix it yet i'm crying
tender flax
robust mango
As already stated this is being investigated with the YouTube team
umbral mist
** How do I fx this **
idle dune
umbral mist
whats taking them so long
sage lantern
idk, but more stuff at google is breaking down today 😛
that's why discord was out for a bit
primal junco
sage lantern
primal junco
I'm not unable to login youtube channel please tell me how to fix this problem
primal junco
K
primal junco
Please tell me when did you fix this problem
brave solstice
@primal junco 👀 #270206314561404928
primal junco
There is nothing @brave solstice
primal junco
Okay
ebon rain
😦
formal blade
Any updates about the YouTube bug?
sage lantern
I haven't heard any updates from staff yet unfortunately
versed tangle
it wont let me sign in on youtube
ebon rain
It's going to be fixed idk when
versed tangle
gr8
abstract birch
Everyone, don't be stressing @polar cave it's not their issue. It'll be fixed soon by Google
lilac minnow
oh okay there's a problem on google login
brave solstice
umbral mist
devs prolly passed out
solar basin
That issue has been there for a week now
Sign in with Google temporarily disabled for this app
This app has not been verified yet by Google in order to use Google Sign In.
brave solstice
^^^
lilac minnow
god
novel plank
still no fix for youtube login 😐
how bad did they screw up lol
mixer update youtube login get's screwed lol
brave solstice
Please be patient ..
sage lantern
that is YouTube's fault 😛
they don't like people streaming on their platform i guess
novel plank
i guess lol
lavish sequoia
idle dune
umbral mist
Is it fixed?
sage lantern
No
umbral mist
wait
tall sun
Apologies. It's something that we're in contact with Google on, not just a StreamElements issue.
winged hinge
When will this be sort it out..cant stream on youtube
tall sun
https://discordapp.com/channels/141203863863558144/270206314561404928/651948400702652426
Note that logging in to your YouTube account in OBS.Live is NOT required to go live.
You can switch to vanilla OBS Studio through the StreamElements menu at the top of OBS and go live without the OBS.Live panels. To monitor your events while live, we recommend using the activity feed from your dashboard on the site, which can be popped out.
umbral mist
Google is drinking again..
errant scaffold
solar basin
Not google, all other apps approved by google are worlking well
If you see streamelements app, there is lots of needed information missing
idle saffronBOT
@solar basin There are currently YouTube sign-in issues and we are working with YouTube to reach a resolution.
Note that logging in to your YouTube account in OBS.Live is NOT required to go live.
You can switch to vanilla OBS Studio through the StreamElements menu at the top of OBS and go live without the OBS.Live panels.
See also >> https://twitter.com/StreamElements/status/1202387412980293633
chrome bridge
ALGUEM PODE ME AJUDAR ?
arctic linden
When its gonna be this bug fixed?
glad dew
We really need our overlays, guys. Please could you give us some feedback as to when the service will be back up?
errant scaffold
Prob would be announced in #270206314561404928 Once the YouTube team gives us the news
dull crater
Every time I try to sign in using google for my YouTube channel, it says "Sorry, Google has not yet been verified"
Please HELP me
fickle pagoda
Look in #270206314561404928
dull crater
What if it logged me out?
fickle pagoda
If you're logged out in OBS.Live, while it's inconvenient, it's not the end of the world and you can still go live using vanilla OBS Studio.
If you're logged out on the website, that's a little more inconvenient, but it won't stop your overlays from working if you've already added them in OBS.
unkempt pond
ok, so this isn't a issue with my account 🙂 That's good to know! they will fix it soon enough i'm sure. they getting a lot of heat.
unborn echo
I cant login by google
fickle pagoda
Look in #270206314561404928
unborn echo
i know
plush orbit
is anyone on
i have 2 questions
- why does it not let me sign into google/youtube. it said its not verified so i cant sign in.
- how do i make it show my activity feed and stuff on obs
lime walrus
Since the login process is broken atm you wont be able to sign into obslive as well to get the activity feed
versed tangle
I need Help
eager lilyBOT
Hi @versed tangle, Please ask your question(s) or describe the problem you're looking to solve so staff or a support volunteer can assist you as soon as they are available.
versed tangle
I can't Sign In By Using My Youtube Account
lime walrus
versed tangle
ok\
void yacht
Any update on the login issues for youtube ? it's been like 5 days
sage lantern
You can login with stock OBS without the SE Live plugin, YouTube has not yet communicated a fix for the OBS.Live login issues
slow sinew
Hey team!
So @sage lantern I need default OBS to login with Youtube?
I am assuming that means you cant see the chat / subs like you usually would?
sage lantern
There is a chat dock for obs, but no Activity feed
vital girder
This might be a dumb question but
Can I have no animation for stuff like donations and such
sage lantern
well, it popping in your screen is an animation, so unless you don't want that, no
vital girder
I only want it to show when someone subs
sage lantern
then you can turn off all other alerts in the alertbox widget
vital girder
Can I pop out the chat in obs.live to show it somewhere else that is not in obs (as I have 2 screens and such I wanna keep it organised ish)
sage lantern
just drag it out of obs
vital girder
Ok
winged hinge
If use obs only how will use change the alert and feed
sage lantern
you can access the feed on your dashboard on the website
the alerts will still be the same
as long as you have the same browser sources, that will not change
unkempt pond
Does stramelements not support chat events for youtube?
unkempt pond
😦
brave solstice
Chat alerts
unkempt pond
ahh that sucks big time.
brave solstice
@unkempt pond Did you find?
unkempt pond
no so far the only workaround i can see is using streamlabs just for my chat box
brave solstice
@unkempt pond StreamElements also supports a chat box.
Sorry, this is youtube. Unfortunately, there is no alert box.
unkempt pond
yeah, it's ony working in streamlabs
i dont want to use their software as they remove to much of the core obs functionality
brave solstice
@unkempt pond Can you capture chat in obs?
unkempt pond
I'm not sure what you are asking?
Stream elements does not have a chatbox for youtube
gaunt steppe
i need help what happened all of a sudden wtf
idle saffronBOT
@gaunt steppe There are currently YouTube sign-in issues and we are working with YouTube to reach a resolution.
Note that logging in to your YouTube account in OBS.Live is NOT required to go live.
You can switch to vanilla OBS Studio through the StreamElements menu at the top of OBS and go live without the OBS.Live panels.
See also >> https://twitter.com/StreamElements/status/1202387412980293633
unkempt pond
stream elements is having a breakdown
sage lantern
nope
ashen sequoia
Any body help me
sullen nova
Sorry if this was already answered - is there a way to have a custom bot name for YouTube streams?
errant scaffold
Currently it is not possible for Custom Bot Name for YT.
sullen nova
@errant scaffold aww okay that's too bad, but thanks - at least now I don't feel crazy for not figuring it out!
errant scaffold
Check #270206314561404928
glacial yew
Hi there. I try to stream with StreamElements OBS and it says I'm dropping a lot of frames and it's un watchable. This is also happening to one of my friends.
shy quail
stoic linden
Hey there! I get an error saying, "Sign in with Google temporarily disabled for this app"
idle saffronBOT
@glacial yew Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
near stag
stoic linden
ERROR! I CAN'T LOGIN!!! 🤬
shy quail
near stag
You already got a reply, we work on that.
stoic linden
@shy quail are you talking to me?
shy quail
yes.
glacial yew
Indeed. I'm losing money but we can't blame StreamElements for YouTube's mistake.
brave solstice
fossil shale
dang this issue is lasting a while but im good because streamelements is the only one i like
novel furnace
Anybody having an issue with youtube login and google saying sign in with google is temporarily disabled?
lime walrus
novel furnace
@lime walrus any idea how I can get my stream overlays without being able to log in to the website for the same issue?
lime walrus
Can you login to your twitch?
novel furnace
I reset my computer and dont have the links to the stuff like "recent subs" and "total subs"
sage lantern
Links?
lime walrus
ruben
sage lantern
lime walrus
Can you login to our dashboard with your twitch? @novel furnace
novel furnace
Checking right now haha
So I can log in with that but it wont let me access my youtube overlays
lime walrus
Ok, DMing you then
novel furnace
Thanks!
novel plank
@lime walrus i can login to mixer twitch but not youtube rip lol
lime walrus
I assume this iballisticchew is your old YT name?
winged hinge
Has the problem been solved yet?
lime walrus
Not yet
versed tangle
Its fine now for me
lime walrus
Not for everyone from what I've seen.
hasty nova
yes I can't login with youtube
lost needle
novel plank
@lime walrus yes it was
lime walrus
Login with your Twitch and I'll DM you.
novel plank
i did
dense bolt
Hey I cant login with youtube
lime walrus
lime walrus
Do you have a twitch account?
lime walrus
If you login to your twitch I can give you a workaround on how to get into your YT
lime walrus
Nothing to do with the stream key.
dense bolt
Okay how?
lime walrus
Do you know your YT tipping link?
terse pasture
@lime walrus can i have the workaround please? my yt tipping link is https://streamelements.com/p4rad0x9l/tip
charred quartz
brave solstice
idle saffronBOT
There are currently YouTube sign-in issues and we are working with YouTube to reach a resolution.
Note that logging in to your YouTube account in OBS.Live is NOT required to go live.
You can switch to vanilla OBS Studio through the StreamElements menu at the top of OBS and go live without the OBS.Live panels.
See also >> https://twitter.com/StreamElements/status/1202387412980293633
brave solstice
@charred quartz ^
brave solstice
When youtube fixes it.
acoustic veldt
any chance we will get restream.io support so we can use it on more than one at a time?
idle dune
you can connect your restream account in settings > stream
restream have added docks so you can have chat, stream info and more
lusty bolt
youtube thingy still not fixed?
brave solstice
No
lusty bolt
is there any other way to get yt chat into obs.live ?
lunar sapphire
This also affecting channelpages.com.
brave solstice
🤷♂️
lusty bolt
guess i have to switch so streamlabs obs :c
abstract dune
I cannot connect my youtube account to OBS.Live as I get this error.
Sign in with Google temporarily disabled for this app
This app has not yet been verified by Google in order to use Google Sign in.
Is there anything I can do to fix this?
lost needle
idle saffronBOT
There are currently YouTube sign-in issues and we are working with YouTube to reach a resolution.
Note that logging in to your YouTube account in OBS.Live is NOT required to go live.
You can switch to vanilla OBS Studio through the StreamElements menu at the top of OBS and go live without the OBS.Live panels.
See also >> https://twitter.com/StreamElements/status/1202387412980293633
lost needle
@abstract dune ^
abstract dune
Thank you, this is a shame, I would prefer to have the panels. Is there and ETA on when you think this will be fixed?
lost needle
Sadly we dont have any control over this. Its all up to youtube.
abstract dune
Oh, could be a while then SMH 😦
crystal plank
I was thinking i am alone on this issue
Interestingly, my alerts from YouTube subscription still works :>
queen oar
@crystal plank @abstract dune guys, try now
lusty bolt
pog it works 🙂
queen oar
awesome!
sick wigeon
brave solstice
FIXED?
sick wigeon
Yes!
brave solstice
I see 😍
lusty bolt
yay!
sick topaz
its working now Thanks
abstract dune
Yes it works now, thank you 🙂
dire knot
Good evening, I do understand what is happening for several months my connection is good and my pc is good if someone can help me (sorry translation internet) https://cdn.discordapp.com/attachments/485869149831168012/654054986543661056/Capture.PNG
vale sorrel
Can anyone help me with render settings for Sony Vegas
idle saffronBOT
@dire knot Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
lime walrus
@vale sorrel Unfortunately, no - unless sony vegas is used for streaming. Although if you are referring to transparency - use VG8 or VG9 for webms
harsh ermine
Do I have to copy and past my stream elements urp on my channel for it to work?
idle saffronBOT
@harsh ermine To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4
harsh ermine
I just want my stream elements to show up in my streams and it doesn't I have everything on but it doesn't show up in my streams.
I'm streaming off a ps4
idle saffronBOT
@harsh ermine Here is a guide on how to setup the most essential tools for streaming from your console, while using StreamElements tools without involving a Capture Card! It's easy to do, take 4 minutes to read and 10 to 15 minutes to setup!
Read all about it here: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3
lime walrus
Consoles do not support overlays.
sage lantern
Only if you use a capture card or stream your game to your pc with remote play
harsh ermine
I want it to say what I have it set to say in my stream like my donations and my discord and stuff
lime walrus
Check the linked guide
sage lantern
Just the bot?
harsh ermine
Yea just the bot
sage lantern
You can add the bot to your channel on your StreamElements dashboard
Join Channel button
Right side of the page
harsh ermine
Can you give me a link sorry I'm new to all of this
harsh ermine
I'm sorry but I'm not seeing a join channel button
idle saffronBOT
@harsh ermine Here is a guide on how to setup the most essential tools for streaming from your console, while using StreamElements tools without involving a Capture Card! It's easy to do, take 4 minutes to read and 10 to 15 minutes to setup!
Read all about it here: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3
winged hinge
Need help.
When i try to sign in youtube account it say ..already been claimed
No worry sorted
If i sign in twitch i cant add youtube it say already been claimed but when i log out twitch and log in youtube i cant see other platforms that i wanna import my overlays from
idle saffronBOT
Account Merging - Please note:
- Merging accounts only allows faster ways to switch between accounts
- Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
- Merging accounts allows duplicating/sharing overlays between the accounts
brave solstice
@winged hinge ^
idle saffronBOT
@winged hinge You can find your JWT token on your account channels page ("Show Secrets" to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME:
This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.
brave solstice
@winged hinge DM both jwt tokens to @lime walrus
winged hinge
Cant dm @lime walrus
winged hinge
Thanks @lime walrus ⭐ ⭐ ⭐ ⭐ ⭐
hidden tiger
Hey there, my Chatbot will not connect with my obs i think. StreamElements is moderator in my YT-Channel, but in obslive there is a blank widget.
lime walrus
what do you mean by "blank widget"?
hidden tiger
lime walrus
The live chat dock will start, when you start a live stream.
the bot will join your live stream within 5 to 30 minutes
hidden tiger
i already strem (private testing stream). is there the issue, that SE will not identify this stream? is there a way to test the stream settings without an official stream?
hidden tiger
okay. do u know a way to test all the settings for my own?
lime walrus
just start a stream and then delete the VOD
hidden tiger
okay 😉 maybe at night, when nobody will watch instantly xD thanks
hardy prairie
hey guys i wanted to know if its possible to stream to youtube from my playstation and have overlays at same time and if so how?
idle dune
consoles cant have browser overlays
either connect it to your pc and stream from that
or look in to lightstream, i think its xbox only but you can see on their website what they do
hardy prairie
how would i go about connecting it to my pc? using remote play or something else ?
idle dune
remote play or capture card
hardy prairie
is a capture card worth it ?
idle dune
a decent one can be, yes.
avermedia are pretty stable, i have an external USB one which works well
hardy prairie
and with this i plug into my playstarting 4 and it will capture my streams?
idle dune
hdmi out from your playstation into the card,
then the plugs into your pc and stream from that
hardy prairie
wow okay thanks for that info buddy
and one more what should i use for chat bots on my youtube channel?
idle dune
SE has their own bot, i dont really know of any others as i never had to search for them 😁
hardy prairie
and how would i go about using one on se as im clearly new to this with my noob questions loll
idle dune
you can go here https://streamelements.com/dashboard/welcome-back
and click "join channel"
then all the settings for the bot are on the left under "BOT"
marble briar
When I go to my dashboard it is all no data
fickle pagoda
You only signed up today. We don't get a history of activity when you sign up.
marble briar
ok thanks
late hamlet
idle saffronBOT
@late hamlet Laptops need extra setup to use Display Capture.
Due to the way laptops are designed, OBS must run on the Integrated GPU to use Display Capture. This process effectively disables Game Capture and Window Capture. If you would still like to use it, please read this guide and follow the directions for Display Capture: https://obsproject.com/wiki/Laptop-Troubleshooting#configure-your-system-for-display-capture
Please note: we recommend using Game Capture and Window Capture wherever possible. These capture methods get better performance in almost all cases.
fallen field
can anyone help me in setup full setup process
novel plank
@lime walrus Hey bro after my name change that i requested everything got reset my overlays settings all gone anyway of getting them back?
idle zodiac
Just moved over to Streamelements Live obs, and I want to add a Latest subscriber label, where are they located? I'm hosting everything locally
brave solstice
@novel plank Did you try to logout and login again?
novel plank
yes
novel plank
well it just happened
even the left tabs are set as if i logged in for the first time
sage lantern
we'll ask around what happend
novel plank
ok
my name was iballisticchew and i requested it to be galacticfalcon so i think name change reset my stuff
idle zodiac
Where are labels stored? looking to add latest subscriber to my overlay, on slobs it's stored locally on my pc as a text file, how does it work on streamelements?
sage lantern
go to your overlays and click on the widget tab
idle zodiac
I'm using my overlays locally
they are stored on my pc
So for labels will I have to use the streamelements website?
idle zodiac
Ok so I'll add an overlay called alerts
sage lantern
idle zodiac
It's asking me to select a game that the overlay is for, i'll just pick any game I assume as I play multiple, is it necessary?
Edit - Nothing is happening when i click submit.
weak trellis
Im trying to delete my account and make another one but everytime i go to close my account it says wrong username?
sage lantern
don't pick anything is also an option @idle zodiac 😉
idle zodiac
@sage lantern Then we have an issue, the reason I picked a game is because nothing happens when I click submit lol
sage lantern
SE is best used in Chrome
sage lantern
idle zodiac
works now
sage lantern
if you click that, and then in the blue bar from the overlay editor go to WIDGETS
there you will see all the regular widgets SE has
there are also community created widgets in the Themes Gallery
idle zodiac
Ah okay, thanks mate. Then I just align them in the "greenscreen" page and import the link into a browser source in obs?
sage lantern
correct
idle zodiac
Thanks!
sage lantern
no problem 🙂
weak trellis
Would you be able to help me out @sage lantern
sage lantern
@weak trellis you can also make a new account and we can merge them
you can then copy your overlays / widgets to the other account
weak trellis
I just dont want my old name coming up on the tipping page or anything else because it looks unprofessional when someone goes to tip.
I dont mind re doing my overlays or anything
How do I create a new account? Everytime I click login it auto logs me in
sage lantern
maybe try it in incognito mode
weak trellis
Also wouldnt logging in with the same email be an issue?
idle zodiac
Okay so quick question, is there a way I can edit the latest subscriber to show a sub from before i moved to streamelements? right now it's empty, I'd also like to add my top tipper manually.
weak trellis
Okay thanks! I really dont mind deleting my account and then starting over. I actually think I would prefer that.
sage lantern
that's not possible since we don't have that data @idle zodiac
weak trellis
It just requires a username to delete the account but it always says invalid username when i try
sage lantern
i asked staff to take a look when available
idle zodiac
@magic terrace but is there a way to manually type it in, then once someone breaks that top tip it will replace it with the latest data?
sage lantern
let me take a look real quick
idle zodiac
It could be a while before someone breaks the top tip so I want the box to be filled you know, to appreciate the tipper
idle zodiac
Ah okay, that was actually pretty simple
I probably could have found that without being lazy, thanks for that
sage lantern
@weak trellis check your email
weak trellis
I did and sent an email to reem@streamelements.com
Do you know what their typical response time usually is?
sage lantern
i was just told to say you should check your email now 😛
@weak trellis reply time is usually the next day, but since the office weekend is on friday/saturday they can't guarantee that
weak trellis
Okay thanks
novel plank
@sage lantern till u find out why my account got reset should i change the settings and stuff or should i wait?
sage lantern
i have no idea 😛 could just be for nothing if you do
but, if you have nothing else to do? why not 😛
novel plank
lol ok
it says it's already claimed so i am guessing my old name iballisticchew is still live but can't access that
rip streaming today haha 😛
sage lantern
sorry to hear that, it's out of my control though
novel plank
yeah i understand
novel plank
@lime walrus when u get online contact me kindly!
harsh ermine
Stream elements isn't working. Can stream labs do all the same stuff as elements? I just want a bot on my channel and saying commands I want it to say and it won't work
fickle pagoda
The bot works fine and we've had no reported issues lately. Let's take a look and see if you missed something. 🙂
idle saffronBOT
@harsh ermine To set up the bot for your YouTube stream, please follow these steps:
- Make sure your stream is public. The bot cannot join a private/unlisted stream.
- Your stream must be live for the bot to join the chat.
- Add https://youtube.com/c/streamelements as a Comment Moderator at https://www.youtube.com/comment_management
- When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
upbeat goblet
Hi , I am not able to see "loyalty" tab in logged in page. I need some help
fickle pagoda
Loyalty is not available for YouTube streams.
upbeat goblet
ok thank you
harsh ermine
I'm not streaming from a computer I'm streaming from my PS4
upbeat goblet
will it available for YouTube streams any day ?
fickle pagoda
@harsh ermine Bot setup is still the same regardless of the device you're using to stream.
@upbeat goblet Unlikely, due to limitations with the YouTube API.
upbeat goblet
@fickle pagoda Sad but thank you again for replay
humble nebula
How do you change your username on streamelements
sage lantern
do you mean for the bot or yourself?
humble nebula
like it says tip to e1duck but my name is ghost so how do i change it to ghost
sage lantern
is e1duck an old account?
mellow stream
Hello i have some issue. Last days i had some problem with streaming on youtube. My viewers were complaining about some lags on stream. It's ok now after i made more delay. The problem is that when i start Fortnite quaility of my stream goes down. I dont know why but it doesen't apper in any other game. Does anybody know how to solve that probblem?
simple bronze
wdy don't i recwive alerts on youtube
fickle pagoda
I don't see that you've received any events that would trigger an alert in the past 3 hours.
fickle pagoda
People can have privacy settings that will hide the activity from the API and prevent alerts, while still incrementing your total
simple bronze
so it won't it pop up in my activity, recent etc?
simple bronze
ok thank you know i know it not me
raven lance
Hi everyone, had a quick question in regards to editing within StreamElements.. I like a specific theme which has a background with a Cam view and Game Capture.. Is there a way to edit that background within the Editor? I wanted to duplicate the "hole" where the camera is below it so I can add a secondary camera there. Just curious if that's possible.. Thanks!
raven lance
Oh it's the Red Static Theme for YouTube.. Since I can't do chat on YouTube Live like you can do on Twitch, I was gonna move the alerts box to the right under the Game Capture and wanted to duplicate the Camera Frame on top below it.. No problem though, thanks!
lime walrus
i was gonna suggest the duplicate of the cam border widget 🙂
raven lance
Yeah that's true.. I don't necessarily need the "hole" it shows on the background.. Will give it a try, thanks!
Well that overlay doesn't have the cam border widget, it's built in the background.. Maybe a Snip... Add Image and paste it... Trying to go around it.. :)
lime walrus
Well the overlay editor is not an image editor - check the other themed overlay parts of the cam border
and duplicate it to the overlay you want
raven lance
Yes but that one overlay, the border of the Camera itself is just the background layer so I can't copy that over.. Possibly one of the older overlays that doesn't have that separate..
shy quail
Maybe you can copy a cam frame from another overlay of that package to the overaly you are editing at the moment.
quiet pond
or screenshot the border and the black/green piece
and just paste your cam ontop of that
raven lance
Yep that is what I'm doing, snipping the Frame, saving as image file, adding it back to the overlay..
quiet pond
Exactly 😄
raven lance
The background won't match exactly since it's fancy and all but not a big deal....
This is what I'm working on:
So not too bad.. :)
quiet pond
It looks good, wouldnt say you copy and pasted that in there
raven lance
I was able to get it RIGHT on the frame.. hands shaking and all right to the pixel... 😂
So now looks great! Thanks everyone!
quiet pond
You can put the magnifying glass away now 
raven lance
I had to literally put my eyes right in front of the monitor since it's dark around the frame.. LOL..
quiet pond
Great it worked out, if you have any other questions be sure to let us know 
raven lance
I am offsetting both cameras off an NDI source since having both on Cam Link + the game.. Yep, saw my CPU usage jump right up to affect my game FPS.. But working well! Thanks again!
So only issue I run into is because snipping and pasting that back into the editor doesn't make that frame "transparent" like the other.. so if I throw the feed behind the overlay it doesn't show the video.. so I have to keep it up front so it takes over some of the frame.. Hmm.. There isn't a way to download that background itself? Then I could possibly do the editing in Photoshop and then make it transparent..
lime walrus
No - downloading our assets is against our Terms and to extent what you are doing can also count as downloading, but we can let it slide 🙂
lime walrus
If you have snipped the cam border, you can edit out the black and w/e else is in the way
to be completely transparent
and export the image as a .png to keep the transparency
raven lance
Yep and just add it straight to OBS vs. editing in the Overlay.. No problem..
quiet pond
throw the camera on top of the green instead, should work out right?
raven lance
If it's not ok to do that I won't, I was just trying to duplicate it underneath the current overlay, no problem at all.
Yes I have just cut the border and made it a transparent PNG of it and added it as an Image to OBS, just threw it on top of the camera and it's good now.
👍
novel plank
@lime walrus bro after my name change i lost all my overlays and settings
lime walrus
Did you have a deletion request prior to me merging your accounts and also changing the links?
novel plank
no
i only had a request with you of merging youtube mixer and twitch and changing the name of youtube that's all
lime walrus
I remember you wanting a merger between YT, Twitch and Mixer accounts - I can't find your mixer account anymore and I can't see your Twitch and YT account being linked.
novel plank
yea
lime walrus
This would only mean there was a closure request sent, prior to me merging them
and then the accounts being deleted
Im checking with the devs then.
lime walrus
Having a closure request on 1 of the accounts(in this case twitch), will also delete any linked accounts.
You should have told me that you've placed a closure request as well, so that I could have told the devs to disregard and remove the closure request
novel plank
oh i didn't know that would affect that well it can't be reverted or anything i am thinking right?
lime walrus
At this point - no.
novel plank
well back to drawing board 😄
well can you do you magic again cause when i add twitch again it says it's already claimed
lime walrus
Send me the JWT tokens as before
novel plank
ok
heavy marsh
Does anyone knows if I can plug an legato into an Xbox to record and stream
shy quail
You should be able to use the HDMI output to send it into a capture card and capture this with OBS on your PC.
mellow stream
Hello i have some issue. Last days i had some problem with streaming on youtube. My viewers were complaining about some lags on stream. It's ok now after i made more delay. The problem is that when i start Fortnite quaility of my stream goes down. I dont know why but it doesen't apper in any other game. Does anybody know how to solve that probblem?
heavy marsh
I don’t have a pc
shy quail
Then I do not see the need of a capture card. You can sream from your console.
idle saffronBOT
Here is a guide on how to setup the most essential tools for streaming from your console, while using StreamElements tools without involving a Capture Card! It's easy to do, take 4 minutes to read and 10 to 15 minutes to setup!
Read all about it here: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3
shy quail
Be aware that you cannot use overlays without a capture card and a pc.
shy quail
Yes. Best to look at guides on the internet.
glad dew
Hey there guys, could someone help me out with an issue that I have regarding new subs and the activity feed not updating? I have tried reloading my overlays and also reset the session many times, however sub alerts and some commands like !uptime do not work for me. Any idea on how to fix this?
lost needle
Do not all of your commands not go through?
Oh i misread
sorry
Did you make a name change at any point?
@glad dew
glad dew
Nope, I never made a name change to my account, however I did clear the "latest subscriber" box in the widget data because it was an old sub from two weeks ago and I've had quite a few new subs after that.
@lost needle
lost needle
gimme a sec
brave solstice
@glad dew Bot only works if you're live.
glad dew
Thanks so much for your help, buddy! I really appreciate it! @lost needle
@brave solstice I am having these issues when I'm live too though.
brave solstice
@glad dew try relogin
brave solstice
I will have a look at it
idle saffronBOT
@glad dew Follow these steps to grant managers/moderators access to your dashboard:
- Click on your Channel Name at the top of the dashboard and select Settings
- Create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)
- Send this invite to a mod/manager to give them access to your dashboard. The link is one-time-use and expires after 72 hours if not accepted
Video tutorial: https://youtu.be/zl_h-ttZDF0
glad dew
Thanks buddy! @brave solstice
brave solstice
DM me invite link, please
Editor access
idle zodiac
for some reason streamelements does not seem to be updating subscribers on youtube, I wondered why my activity feed on obs.live was empty but even when logging into SE the dashboard is showing 0 new subscribers since I started on YT a couple of days ago
weak trellis
I just made a new streamelements account but my tipping page URL is not even my name? How can I change this?
lime walrus
@idle zodiac This highly depends on what the privacy settings on the new subscriber is set to. If their activity feed is set to private, we won't see the new sub.
@weak trellis What is your account ID?
idle saffronBOT
Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
weak trellis
@lime walrus 5df43899cd5cb57f2abecd66
lime walrus
Task set with the devs - will let you know when the change has been done
weak trellis
Perfect thank you!
whole nimbus
Hi hi!!
Noticed number of subs widget shows the abbreviated sub count, not real sub count?
sage lantern
media request?
in obs?
click on streamelements at the top, it's right there in the list
versed tangle
So in the account media requests menu item is not available
nor is the widget available
versed tangle
my second question is related to merging two accounts
yes that @sage lantern
the menu item 'Media Requests' doesn't exist
It did about a week ago
sage lantern
do you have a drop down menu? or the old one?
and yes staff can merge your accounts if you want
idle saffronBOT
@versed tangle Account Merging - Please note:
- Merging accounts only allows faster ways to switch between accounts
- Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
- Merging accounts allows duplicating/sharing overlays between the accounts
versed tangle
and we are back :0
@sage lantern, here is a screenshot of how the menu looks like
For my second question, merging accounts. I have the JWT tokens of both accounts
quiet pond
There is no media request support for Youtube
quiet pond
There are a lot of things like loyalty etc, that isn't supported on Youtube, due to Youtube's limited API
versed tangle
people can link a YT video on donation page though, that is the starnge thing
idle saffronBOT
@versed tangle Please connect your streaming account (Twitch, YouTube, or Facebook) with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w
versed tangle
If media is not supported for YouTube, could you tell me if donation messages are supported?
quiet pond
A tip message can be added yes
versed tangle
What is the name of the widget?
Alertbox gives the name of the tipper and the amount but not the text
shy quail
You can enable the displaying of the tip message in the alertbox settings of the tip event.
versed tangle
got it thank you @shy quail
Last question, could you merge my accounts? I have the tokens ready
shy quail
DM me the two tokens, the channel names + the platform and what account should be your main account. I will forward these info to staff to merge the accounts.
versed tangle
Will do
shy quail
!jwt
idle saffronBOT
You can find your JWT token on your account channels page ("Show Secrets" to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME:
This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.
weak ridge
Quick question, I can't seem to find how to add YouTube chat to my overlays, am I blind? Or is it not there?
shy quail
There is no YT chat widget.
weak ridge
Okay thanks
gaunt steppe
Hey can't I use the #widget-share widgets on youtube? everytime I try it says platform mismatch
quiet pond
Some widgets can't be used on youtube, you can always ask the creator over in #dev-chat
plush forge
hello i have a problem today I got a thing that said i should write my titel i did that and 1 hour later i stopped to livestream and i want to livestream again but I can't because it livestreams on custom i tried changing it but it doesn't work
eager lilyBOT
Hi @potent cradle, Please ask your question(s) or describe the problem you're looking to solve so staff or a support volunteer can assist you as soon as they are available.
shy quail
Create an overlay with an alertbox and add this overlay as browser source to your OBS.
Please watch your language. Thank you.
open remnant
Hello, just a question, is there a way to put the overlay on Nvidia Shadowplay or is obs.live // obs the only working one
shrewd cobalt
Hello - I accidentally created a new SE account with my twitch acct. Is there a way I can merge this new ones with the YouTube SE acct I already made?
idle saffronBOT
@shrewd cobalt Account Merging - Please note:
- Merging accounts only allows faster ways to switch between accounts
- Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
- Merging accounts allows duplicating/sharing overlays between the accounts
shrewd cobalt
@idle saffron yes, that bottom one is what I want
jagged lichen
Is there a way to remove the YouTube section in the connected channels at all? The email that was connected to was hacked and lost access and needs to be removed asap
fickle pagoda
Once merged, channels cannot be unmerged from an account.
torpid apex
Hi, my overlay from streamelement does not show the right size on my OBS. And notification for new subscribers does not alert me as well
idle saffronBOT
@torpid apex The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png
idle saffronBOT
@primal junco Please follow our community rules:
- No advertisement or stream promotion
- Respect ALL server members
- No NSFW/NSFL
Thank you
stiff lintel
Hello, I can't hear my discord audio when I open the obs app on my laptop
I haven't figured out how to connect the two either
fickle pagoda
Discord has a built in feature called Streamer Mode when it detects OBS is open that mutes notifications.
quiet pond
^ you can find it under user settings -> streamer mode
idle saffronBOT
If you're experiencing sound volume reduction when OBS is opened, try checking the "Disable Windows audio ducking" option in Settings > Audio
restart OBS.
If that doesnt work please check your sound options in control panel,
Control Panel > Sound > Communications tab > select "Do nothing"
Please remember to restart OBS after each attempt
idle dune
Lol, ok, bye
viscid drift
sry but can i use streamelements in my intro
shy quail
@naive acorn In order for the Bot to function, it needs moderator access. To add StreamElements as a moderator, visit youtube.com/comment_management and paste "https://www.youtube.com/streamelements" into the Moderators list.
naive acorn
Thank you ill try that👌
cold tendon
Hello, I am now clicking on "start streaming" but it only says that it is an invalid path or connection URL and I should check the settings but everything is correct
brave solstice
@cold tendon screenshot, please
@cold tendon Use Streamlabs OBS or OBS.Live? Twitch / YouTube?
cold tendon
ok thanks
dense cloak
quick question can i add 2 youtube channels (different account names and emails addresses) to run on one stream elements account (i have mods and they are asking do they have to log into one then log into another or is there a way to easily jump between. Currently they are using nightbot but i want to try this
idle saffronBOT
@dense cloak Account Merging - Please note:
- Merging accounts only allows faster ways to switch between accounts
- Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
- Merging accounts allows duplicating/sharing overlays between the accounts
idle saffronBOT
@candid cypress Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
candid cypress
it will record audio but not video
candid cypress
did i do somthing wrong?
because its been 15 minutes and i haven't heard anything else
idle saffronBOT
@candid cypress 1) Restart OBS
2) Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3) Stop your stream/recording.
4) Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.
(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)
dense cloak
can i do multiple live streams on 1 channel on youtube with 1 stream elements account
My youtube channel has 5 live streams concurrently. Can my 1 Stream Elements account handle all 5 live streams at the same time
lime walrus
@dense cloak we will join and track only the last live stream that went online
dense cloak
thanks
dark jolt
i have a problem to display capture
idle saffronBOT
@dark jolt Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
idle saffronBOT
@dark jolt 1) Restart OBS
2) Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3) Stop your stream/recording.
4) Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.
(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)
sage lantern
i just heard that the problem is something else and that a log wouldn't help figuring it out
are you on a laptop or pc?
sage lantern
winter junco
the chat widget doesn't work for youtube. Can anyone help
lime walrus
What chat widget?
winter junco
youtube chat widget. I'm using theme of nerd or die
they told SE chat is broken for mixer and youtube. How do I fix it
lime walrus
Due to limitations from YT theres no Chat widget
winter junco
When will it be available
lime walrus
Thats up to Youtube to allow us via the API
winter junco
Thanks, I figured out how to make it work
shrewd cobalt
I still haven't heard anything on merging my main acct with the one I accidentally made
cunning cedar
Do I need to moderate streamlabs on my YT for commands (eg. !twitter) to work?
and if so what's the link I put to have them as moderator
shy quail
In order for the Bot to function, it needs moderator access. To add StreamElements as a moderator, visit youtube.com/comment_management and paste "https://www.youtube.com/streamelements" into the Moderators list.
winged hinge
good day i have this problem..i am streaming on youtube but my alerts are not working but when i go and test it then it works ......
brave solstice
@winged hinge follow / sub alerts?
winged hinge
sub alerts
brave solstice
Propably
Youtube subscription privacy settings: https://support.google.com/youtube/answer/7280190?hl=
winged hinge
done that still nothing ..can it be that overlays are made for twitch only??or is it for youtube also??
brave solstice
Depends on viewer settings
winged hinge
how you change that to youtube
versed tangle
How do I get the overlay to work
idle saffronBOT
@versed tangle To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4
versed tangle
Cant even choose the name I want i to be, when im doing my overlay, and the name it says on the screen
magic ridge
it seems like alerts dont always work correctly when someone donates. Like the frist alert doesnt turn on?
fickle pagoda
Which tip did not play an alert?
versed tangle
what is the link for the stream elemets bot that we paste in our channels mod section
i cant find it
fickle pagoda
versed tangle
thx
@fickle pagoda wait it says no channel found
normally a thing pops up that says stream elements
dense cloak
hi I have recently started using stream elements for my youtube channel. I have a 2nd much larger youtube channel and was considering using it. If i add the 2nd youtube channel will it just adopt all of the settings that I set up for the existing youtube channel? Is there a way to set different settings (timers, !commands etc) for each channel, or do I need to create a seperate Stream Elements account for the 2nd youTube channel? thank you for your time
dense cloak
Please allow Stream Elements to work on multiple Live Streams on 1 YouTube account like Nightbot does. For many people your product provides enough functionality but is more visually appealing and has added benefits of thanking new subs in stream and connected donations landing pages. Love your product but its got to have multi stream within 1 account on youtube - many of my friends do multi streams from 1 account on youtube and we all are forced to use nightbot for this reason, Fix this and you will gaim many large accounts. I have 1/2 mill subs and my friends have 1 to 4 mill subs
idle saffronBOT
@dense cloak Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.
dense cloak
ok thanks will do
idle saffronBOT
@next valley Please follow our community rules:
- No advertisement or stream promotion
- Respect ALL server members
- No NSFW/NSFL
Thank you
calm cypress
apparently youtube has a hikkup today, streaming is impossible, but on twitch it works fine
uncut patio
Im streaming on youtube, but my stream activity on the streamelements site en de ground control aren't showing new subs etc., but i had some new subs. So because of this my alert box didn't show the subscription. I don't know how to fix this, can someone help me?
shy quail
Make sure the user have this enabled: Youtube subscription privacy settings: https://support.google.com/youtube/answer/7280190?hl=
brave solstice
@uncut patio viewers
uncut patio
The viewers have these settings on public
did you just sub?
It does show a sub from MrJaroslavik
brave solstice
Working?
uncut patio
Yes
brave solstice
Good
uncut patio
Thanks
stable gate
GUYS
ANYONE THERE?
im new to this streaming client
and i cant stream in youtube
whenever i give go live in youtube, its saying i have to paste the stream key for it to receive any input
please let me know how to go abt this issue
idle dune
you can find the stream key on the live page of your youtube account
paste that into settings > stream in obs
select youtube as your platform
stable gate
OK LET ME TRY
stable gate
one more help
ive started streaming. . .but my game audio is not being captured
is there any work around for that
?
idle saffronBOT
@stable gate Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
plucky veldt
Hay how do i do a giveaway i do not have the tab in the dashboard?
fickle pagoda
Giveaways are not available on YouTube streams.
plucky veldt
whys that?
fickle pagoda
The system is directly tied to the Loyalty system, which can't be implemented for YouTube streams due to limitations with their API.
plucky veldt
I ran 3 so far using stream labs
fickle pagoda
That has nothing to do with anything. Our system is made differently, and YouTube's API cannot support what we've done with it.
versed tangle
I have problem i stared my stream on youtube 2 times and every 2 times my bitrate drops to 0, i stream in 720p60 in 5000 bitrate, i check my internet and it is great, what should be the problem?
idle saffronBOT
@versed tangle Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
versed tangle
I got droped frames by bitrate that is going from 5000 to 0 in seconds
lime walrus
Please read the guide
versed tangle
Ok, but my obs was good until the new update
lime walrus
I can assure you that the OBS.Live update has not touched your Internet and router settings
Dropped frames is 99.99999% of the time related to internet connection.
versed tangle
the problem is i check my internet and restart it and it is working fine
I just go stream again for 12 min and after just 2 min bitrate was 0
lime walrus
Did you follow every step in the guide?
including calling your ISP and explaining everything?
versed tangle
yes sir
versed tangle
ok 🙂
thx
I lost the Bot link that allow the moderation in youtube. Can anyone help me? I´m sorry my english is not so good. I hope you understand what i mean.
lime walrus
In order for the Bot to function, it needs moderator access. To add StreamElements as a moderator, visit youtube.com/comment_management and paste "https://www.youtube.com/streamelements" into the Moderators list.
versed tangle
thanks
versed tangle
hello! I connected the wrong youtube channel to SE and can't find a way to remove it. can anyone help?
lime walrus
@versed tangle Are you trying to use the closure form?
versed tangle
where do I find it?
versed tangle
won't that just close my SE account?
lime walrus
Are you referring to linked accounts or?
versed tangle
I just want to remove one of the YT channels I linked by mistake
lime walrus
Only way to remove linked accounts is to make a closure request, which will delete all accounts linked together.
versed tangle
and another way that won't involve me losing all my settings and uploaded stuff?
lime walrus
No other way.
versed tangle
because unlinking seems to work fine for twitch and mixer accounts, just not youtube
lime walrus
idk what you mean by "unlinking seems to work fine for twitch and mixer accounts"
versed tangle
Can you provide a screenshot just so we are on the same page of what you actually want to do? 🙂
...what do you mean "idk"? I can literally go on twitch's settings, connections, and unlink
lime walrus
That has nothing to do with us.
that is a connection between your actual twitch and mixer accounts
there is a different connection here with us
and linking the accounts with us only allows for easier switch between the accounts
doesn't allow data sharing
versed tangle
this is a connection between twitch and stream elements
lime walrus
even if you unlink it in your twitch connections, the accounts with us, are still "linked"
Ok here is the confusion - you say "unlinking seems to work fine for twitch and mixer accounts" - this implied that you mean a direct link between your twitch and mixer that is not provided by us.
That disconnect in the connections is just to stop US from tracking data via the Twitch API for your account.
versed tangle
incorrect. if I press "disconnect" there, I will no longer see my twitch account on stream elements. same for mixer, I can also disconnect and it will no longer show on stream elements. but if I do it on youtube, it won't remove the channel on your end.
lime walrus
That doesn't make any sense
The "Disconnect' on twitch's connection side
only stops the API connection
the account will still be in our system with any past data gathered and stored
but will stop updating with new data coming in
same for mixer
same for Youtube
versed tangle
give me a moment
lime walrus
Also for Youtube connections similar to Twitch -> https://myaccount.google.com/u/1/permissions
versed tangle
ok, I was pretty sure I'd managed to do it yesterday. so I really gotta delete the SE account and start over, then?
lime walrus
Thats the only way to unlink accounts - yes
versed tangle
welp
any plans to implement the feature in the future, because... that's a bit extreme
Can't you just link another account? 🤔 Sounds rough having to delete your whole SE account
lime walrus
Awzkum - no, the idea is to unlink an account that has been linked by mistake
versed tangle
right now, I have twitch, mixer, and two YT accounts linked. I just want to remove one of them
lime walrus
No plans, because of the way linking accounts works.
versed tangle
guess I'll have to
lime walrus
submit the closure request from the twitch account
when the devs get to the closure request, any linked accounts will be deleted.
i can't give an ETA, because of Holidays
versed tangle
request sent
thanks anyway, but I'd rather start over than have that 2nd YT account there
but the devs should really look into making the process less cumbersome
idle saffronBOT
@versed tangle Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.
warm crown
can you use media request widget for YouTube live streams?
sage lantern
Nope
olive hill
i need help with streaming my screen on youtube
idle dune
use display capture
olive hill
ok ty
versed tangle
Is there a way to edit donation alerts, what I mean is putting different music for different type of donation, like 1$-5$ one song, 5$-10$ another etc.... 🙂
brave solstice
@versed tangle alerts for tips?
versed tangle
yes
brave solstice
@versed tangle There is a variation for that.
tall sun
Click on the alert box, then the gear icon next to tips
You'll have this ^ settings below
tall sun
odd onyx
Any idea why my alerts on not showing in obs studio?
tall sun
We'll need a bit more information to troubleshoot this
odd onyx
i copied the link and added it as a browser source in obs. When I test it nothing appears. I added a snow widget and that works.
tall sun
Did you made sure that the source in OBS is the same size as the overlay?
sage lantern
Make sure that this box is ticked as well
versed tangle
Maybe, if you post your question 🙂
waxen vine
Umm so i am using obs.live for streamlabs
i mean
streamelments
and i acentdilty removed the 2 streamelements
wigets in my screenb
tall sun
You can find those docks on the StreamElements menu. Simply click on the menu options to add them back.
muted nova
How do I see how long people been in my stream with the hour command
versed tangle
X user have watched your stream for Y hours?
Just use the command + twitchname of user you want to check. I believe the loyalty system have to be enabled first tho if I remember correctly. It only counts when you are live AND updates every 10minute(?)
In case you didn't have loyalty enabled beforehand your viewers will all start from 0 the next time they come in to your stream when you are live
muted nova
Wait I do understand
versed tangle
In case you run in to issues, don't hesitate to ask 🙂
idle zodiac
For some reason my streamelements is not updating activity feed either in OBS.Live or on the streamelements site
Recently moved to YT and run into this issue
fickle pagoda
You only connected YouTube as of the 11th of the month. Have you received any events in your YouTube channel since that point?
idle zodiac
Yeah
fickle pagoda
Can you provide an example of an event?
fickle pagoda
Note that if YouTube viewers have certain privacy settings enabled, their subscriptions will NOT be shared.
fickle pagoda
I believe it may be default.
idle zodiac
wow, seems a bit mental
So by default youtube makes it that channels don't know when people sub?
Is there anyone that could sub to test it then unsub after?
It seems a bit off that this would be the default position
fickle pagoda
Sure, I'll do so. I specifically have the setting disabled for this very reason.
idle zodiac
Ah okay, thankyou 🙂
Okay your sub has come through on YT, is there a period of time that it can take to process to SE?
fickle pagoda
Hard to say. YouTube's API is kinda 
fickle pagoda
So there you go.
idle zodiac
So it must be default position to not show subs, what a strange thing for YT to do
Do you remember where this setting is by any chance?
fickle pagoda
idle zodiac
Thankyou! Appreciate your help! such a shame that this is a thing when they are trying to improve their market share in streaming
versed tangle
Does this make the alert not pop up too, or just stop the activity feed updating?
fickle pagoda
Both.
versed tangle
Damn 🤔
idle zodiac
It's a strange one, As a platform with 17% of the market share of streamers, it seems so odd that as default 90% of subs are missed because of this setting
Oh well, youtube feedback time lol, thanks for the help!
versed tangle
Aha, there is already a pinned message by KeiZar
idle zodiac
I was hoping to make an excuse about there being loads of pinned messages and me not seeing it, in reality I didnt check lol
my bad
idle zodiac
So I have a question about capture cards, I had an Avermedia c985 before, it was being used as a passthrough on my streaming pc, and at 1080p 60fps I was using maybe 50-60% cpu usage whilst streaming, I changed to an Elgato hd60 pro about 3-4 days ago, and all of a sudden OBS is getting encoding overload warnings and my stream starts to lag after about an hour, with cpu usage sitting around 90%, I don't know a huge amount about capture cards, but what could be causing this issue?
Both capture cards were just used as a passthrough and OBS was simply capturing that video source, so why such a massive jump in CPU usage?
eager cedar
What cpu
fallen dune
My yt livestream is running smooth still theres loading circle on top..any1 knows how to solve that??
buoyant pier
i need help fast how ican change what resolution i stream
sage lantern
OBS > Settings > Video > Output
rare dove
I need help
eager lilyBOT
Hi @rare dove, Please ask your question(s) or describe the problem you're looking to solve so staff or a support volunteer can assist you as soon as they are available.
rare dove
my streamelements doesn't come to my streams 😐
idle saffronBOT
@rare dove To set up the bot for your YouTube stream, please follow these steps:
- Make sure your stream is public. The bot cannot join a private/unlisted stream.
- Your stream must be live for the bot to join the chat.
- Add https://youtube.com/c/streamelements as a Comment Moderator at https://www.youtube.com/comment_management
- When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
fierce spindle
hi how to activate G2A on my account
idle saffronBOT
@fierce spindle Please connect your streaming account (Twitch, YouTube, or Facebook) with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w
forest plank
Can anyone tell me how to add top5 points on my live stream?
shy quail
There is no loyalty points system for YT with StreamElements.
forest plank
There are i am using them
And second tell me how to enable subs like its tells on live chat that who subed you??
shy quail
Can you share a screenshot of the loyalty setup in your YT account with StreamElements please? Because I do not have this section.
The announcements can be enabled in the Module section (https://streamelements.com/dashboard/bot-modules) in the chat alerts.
forest plank
sage lantern
yeah i thought that that was the case
this is the StreamElements discord
not the StreamLabs discord 😉
forest plank
But does anyone know how to setup top5points?
shy quail
Best to ask StreamLabs.
forest plank
Anyone know how to do this like see subs name on chat??
sage lantern
yes, benno already told you
forest plank
Nope he didn’t about this
shy quail
The announcements can be enabled in the Module section (https://streamelements.com/dashboard/bot-modules) in the chat alerts.
versed tangle
stream elements doesnt work at all
lime walrus
@versed tangle elaborate
lime walrus
In order for the Bot to function, it needs moderator access. To add StreamElements as a moderator, visit youtube.com/comment_management and paste "https://www.youtube.com/streamelements" into the Moderators list.
fair crane
Hi, I start the stream on YouTube but when I go here https://streamelements.com/dashboard I see the inscription "offline" what am I doing wrong?
lime walrus
Unless you are doing a private/unlisted stream, it can take like 5 to 10 minutes for that to show that you are live.
up to 30 minutes
fair crane
Well I'll wait )
Tell me how to set up ranks for users during the stay on the stream please)
lime walrus
Ranks? Loyalty points ranks?
fair crane
I mean, can I make it so that users get a level while watching my channel, for free. Sorry, I'm using google translator.