general-chat

[ivory zenith]

Not there

And not marked as junk

Plus SE is connected to a new youtube account of mine

[minor flume]

is your youtube account hooked up to another email than you are normally using?

[ivory zenith]

No

Or, my Gmail is blacklisted

[minor flume]

well im out of ideas

[deft pivot]

Hello!

[lone inlet]

We don't do that.. and i'm getting offense that you suggest that MrTee

[ivory zenith]

I sowwy Renz. ;-;

[fierce kettle]

The platform turns off just seconds after turning on, how can I solve this problem?

The platform turns off just seconds after turning on, how can I solve this problem?

[ivory zenith]

Hey @fierce kettle if you are on about the YouTube side, I have been showing this to Renziito

And please avoid spamming the same question unless you want to be removed for spamming

[fierce kettle]

I'm talking about StreamElements

[ivory zenith]

Can you be more specific? What in StreamElements is not functioning properly?

[fierce kettle]

The StreamElements platform locks up and shuts down just a few seconds after being powered on. but I don't have any crash message, it just closes.

[ivory zenith]

Seems like a SE.Live Plugin problem. Feel free to report this in #helpdesk-selive

And please be patient as a Staff will get to you

[fierce kettle]

ok, thanks!!!

[boreal crystal]

hi

[fiery spear]

https://tenor.com/view/hello-there-hi-there-greetings-gif-9442662

[cunning horizon]

can i share an overlay for other ppl to use it ? like share it with a link or something ?

[deft carbon]

Hey, I'm a mod on someone's twitch and I want to make them a dual command (with different aliases) with a random number picker for each participant and the user with the higher number wins.
F.E. "elements rolled an 8 and Mike rolled a 10. Mike wins!"
Is that possible to make with adding it from the command creator from chat?

[fast otter]

The Stream Elements bot doesn't have that kind of flow control. unfortunately.

[past shell]

@cunning horizon ⤵️

One-Click Overlay Sharing Application

Use this link to submit an application: https://strms.net/shareoverlay_request

[ancient summit]

alternatively, you can have the user you wish to share the overlay with add you as an editor to their StreamElements page, duplicate the overlay from your account to their account and then remove the editor permissions.

[sonic badge]

هلو

[fast otter]

stupid bot

[fiery spear]

depends on which bot

For me I would say se bot we're not exactly friends right now

[fast otter]

I tried to @ someone and it failed >.>

[fiery spear]

oof

[fast otter]

So tbh, it's probably stupid me xD

[fiery spear]

[lone inlet]

what are you saying about the bot

[ivory zenith]

Renz, lemme help fix the bot plz I beg ;-;

[fast otter]

https://tenor.com/view/chuckles-im-in-danger-ralph-wiggum-the-simpsons-gif-14149962

[frigid dome]

For some reason, my OBS is running two instances of SE 22.3.5.805 and 22.8.23.64, any reason for this?

[past shell]

@frigid dome ⤵️

If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/

If an install of OBS already exist, please install over the existing OBS installation.

[fiery spear]

still having the same issue despite doing what you told me

and the frustrating thing is i know it's not even because of you guys

That feeling of wanting to love but also hate YouTube

[flint sail]

Hey does stream elements have a discord bot that posts notis on going live?

[fast otter]

Not currently

[compact epoch]

new update has taken my chat and achievement window away and cannot find it again in the options

[brisk garden]

anyone happen to know a chat widget that can be customized to look like this? (chat and username font don't really matter, i just want a dog treat themed chat where every chat is a treat)

or really anything where the back of the individual chat messages can be changed

[thorny pine]

Hey do any of yall know how to add 2 different fonts in the stream elements twitch chat overlay?

[past shell]

Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/

Custom Fonts

Steps:

1. Install the font on the streaming PC or choose a pre-installed windows font.
2. In the overlay widget settings, select Text Settings
3. Click on Enable Custom Font
4. Type the name of the font as it appears in the windows font directory (This is usually C:\Windows\Fonts)

Note: After installing fonts, the browser and OBS must be restarted for the font to appear.

[coarse sable]

Just curious, but did the Fortnite styled theme get removed from StreamElements themes? I'm pretty sure i remember there being one with some Fortnite type alerts and i just went through all of them and didn't see any.

[tacit wadi]

Is There any SE Staff that could help me with a Sponsorship Bug I am dealing with On youre website thanks in advanced (My Dms are open if you can slide in) Update its fixed its self.

[teal bramble]

Can someone help me set up how my overlay can say the currently playing song?

[tiny plume]

Anyone tell me if I need to be a streamlabs prime member to get offered sponsorships like that RAID one just recently? Or can any streamlabs member without prime get offered those too?

[fiery spear]

you should try asking streamlabs

[tiny plume]

Thought they were all kinda connected tbh, if not my mistake

[muted goblet]

Hello I put a question in the help but that was remove idk why is there any spécifique thing to ask help there ?

[valid siren]

hey for that its best that you contact our Support Team:

[past shell]

@tacit wadi ⤵️

Please create a support ticket by filling out the form here: https://streamelements.com/contact This will ensure staff can track and resolve your issue in a timely manner.

[valid siren]

hey what was the question?

[muted goblet]

I have a issue with the " Giveaway " module in streamelement i fill everything , my bot is mods but when ppl write in chat !ticket nothing happend

nothing go in queue

[ivory zenith]

Evening all how we doing? Happy Friday!

hi

Hey there!

hey

Happy Friday!

you too

Another weekend is upon us. What’s your plans

just stream and grow my YouTube Channel more

Nice! 👍🏻👍🏻

yea

https://tenor.com/view/rpx_syria-mic-drop-gif-19149907

Gonna enjoy the outdoors this weekend

[valid siren]

that sounds great!

[muted goblet]

any idea @valid siren

[ivory zenith]

@pulsar quiver

[valid siren]

hey please don't ping Staff

[past shell]

Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff, and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

[valid siren]

hey what about?

[ivory zenith]

Eglorian

[muted goblet]

I have a issue with the " Giveaway " module in streamelement i fill everything , my bot is mods but when ppl write in chat !ticket nothing happend

[ivory zenith]

I apologize

[valid siren]

no worries, is there something I can help with?

[valid siren]

hey bud!

[ivory zenith]

SE is a diamond sponsor for OBS? That is nuts

[valid siren]

hey please post that in #helpdesk-twitch and someone will be able to help 👍

[valid siren]

indeed!

[muted goblet]

i try but they deleted it idk why i can ?

[ivory zenith]

How are you? Im fine, still recovering from a bad temper last night

[ivory zenith]

Take that SL

[valid siren]

just take it easy today my dude

[ivory zenith]

Can I DM you about what it was? To reduce the amount of Drama here

[ivory zenith]

Thank you I will

[ivory zenith]

DMed

[cloud jasper]

I was invited to a sponsorship and after I finished up it showed 0 spots left. I can't find anywhere to view my current status with the campaign. Can anyone shed some light?

[valid siren]

Hey Balterxar, you have to click Start Campaign to take your spot

[snow wolf]

Hello

[ivory zenith]

Hey Dan

[ivory zenith]

Who’s already got a beer? If you’re under age who’s already got a fruit shoot? 😂👍🏻

[weary pivot]

why cant i upload my overlay to obs studio?

[ivory zenith]

Hey @weary pivot To use overlays on OBS, you need to add a browser source in the Sources box, then make the dimentions 1920x1080 and paste the Overlay URL in the URL Box

[cursive folio]

Hi guys, how do I add music to my Starting Stream and Ending Stream Overlay in Stream Elements?

Lots of people posted same questions, but no one seems to know.

[past shell]

@silent totem, you have been awarded a commendation :star: for sharing an art commission post. Keep it up! Look at your personal member profile by typing !me.

[ashen oxide]

wher can I type to ask for help

I don't wann ask in the wrong channel

[past shell]

@ashen oxide ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[barren urchin]

music you own or from a site?

[barren urchin]

im not sure.. but ask here? what do you need?

[cursive folio]

Music I own. An mp3 file.

[barren urchin]

can message me so we are not blowing up the feed lol

[cursive folio]

Thanks, sent you a friend request.

[vagrant cipher]

What's the proper text channel to go to for help with sponsorship isssues?

[past shell]

@vagrant cipher ⤵️

If you need help with your campaign or sponsorship please use our form here: https://strms.net/sesp_help Thank you.

[vagrant cipher]

Yeah I need to speak to someone not use a link, my issue doesnt help from there.

That link only ever really helps for mobile game sponsors which Im not doing

[ancient summit]

Contact us via the form at the bottom

[ivory zenith]

can anyone help me make chatbot work? it will not work for me and i dont know what to do

[faint cargo]

where is the help support spot for general questions about sepay

[past shell]

@faint cargo ⤵️

Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

[faint cargo]

i just want to ask if it keeps you anonymous and doesn't dox you to your viewers or people who pay to you

but i have to use that to ask?

[fast otter]

I will ask what information it reveals, but I believe it's all user inputted so there's low risk.

[faint cargo]

?

i have no idea what you are asking in the first part

[fast otter]

I'm waiting on a staff member to reply 🙂

I don't have SE.Pay so I can't really answer

[tender coral]

A lojinha e só para inscrito

[faint cargo]

oh

[fast otter]

Be nice if they'd enable it for me 👉 👈

[faint cargo]

enable?

[past shell]

@tender coral ⤵️

Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech

[fast otter]

All that will be shown is <streamerusername>_tip

[faint cargo]

not sure what that is

i just want to know im not getting doxed before i use this

that is all i want to know

[fast otter]

When someone tips you with SE.Pay, they will receive a receipt. The only information of yours that will be there is your stream name followed by "_tip".

[faint cargo]

what?

that doesn't make any sense

[crude zinc]

hey I'm trying to stream from my Switch, the capture card first didn't pick up audio, and now I've unplugged and plugged everything back in, and now there is audio but no video, what do I do?

unplugging and replugging no longer does anything

I have tried recording my computer to my laptop and that worked fine

so it's not broken

okay deleting from obs and re adding the source fixed it, nevermind

[dull acorn]

Are there any markdowns available for custom commands ? I have one but i don't now anymore how i made it xD

[maiden spoke]

When are they going to add more things to trovo?

[weary pivot]

WHY CANT I ADD FOLLOWER GOAL TO OBS STUDIO

[ivory zenith]

Hey @maiden spoke Trovo is currently still improving and therefor the API Endpoints have not been updated and no new things have been added

Hey @weary pivot Here is how you add a follower goal to OBS

Of course, my OBS layout is different then yours but it works the same

[limber oxide]

Does anyone know how long it takes for streamelements sponsorships to pay out?

[pseudo hull]

30 days after completion.

Though there are chances unforseen bumps may make that just a hair longer.

[wild vector]

So i'm not sure where to put this. but im using the current game label widget found in the SE overlay but i can't change the font. no matter what I change it to, it's still the same font and it doesn't fit my style. is there some sort of work around for this?

[left vortex]

Curious why my obs/streamelements has 2 Start Streaming and 2 Streamelements Live Support buttons

[past shell]

@left vortex ⤵️

If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/

If an install of OBS already exist, please install over the existing OBS installation.

[left vortex]

Thanks

[fiery spear]

@valid siren ^^^^

[ivory zenith]

@limpid idolryone

@everyone

[fiery spear]

ggs staff

[frozen pasture]

They’re busy. It was the discord ghost

[fiery spear]

discord ghost?

[frozen pasture]

https://tenor.com/view/wooo-oo-ghost-gif-10505781

[fiery spear]

[craggy magnet]

can anyone help me out real fast?

I added a custom font to the labels widget and it's not showing up in the overlay

[inner oar]

can someone help me

My account keeps logging in automatically and I can't log in to another comta

[tender bronze]

Can any one here help me with the Stream HUD? I want to add my socials to it but I dont see an option to add another line to it.

[past shell]

@ivory zenith ⤵️

Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff, and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

@tender bronze ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[ivory zenith]

Hey @ivory zenith Can you not DM me?

I don't know who you are

[frozen pasture]

problem solved

[ivory zenith]

Thank you Orsuna

I was waiting for a update from someone, not waiting for some creep to DM me

[frozen pasture]

i deleted the first couple and dropped a warning.....after that, I don't mess around

[light ibex]

Hey folks, do you guys know which helpdesk is for just general help for using Stream Elements?

I'm having a heck of a time with uploads and need some assistance!

[wispy oak]

Could someone explain to me like im 5 how to setup a ps5 with a elgato hd60s+ to get game and chat audio while i stream

[frozen pasture]

Sure! https://help.elgato.com/hc/en-us/articles/360050373852-Elgato-Game-Capture-HD60-S-Chat-Link-Setup-Analog-Line-In-Audio-in-3rd-Party-Apps-OBS-XSplit-SLOBS-

[past shell]

@wispy oak ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[wispy oak]

Ty

[tender bronze]

Can any one here help me witht he stream hub? I want to add3 sections to it so that I can add my socials.

[reef moon]

My stream elements is not working and how to fix it

[past shell]

@reef moon ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[civic mesa]

Hello

[snow wolf]

Hello

[civic mesa]

How are you

[snow wolf]

Good, you?

[civic mesa]

I’m good just fixing my twitch

[ivory zenith]

Morning everyone how we doing

Who’s awake and thought they were at work today?

Who already cracked a beer open this morning?

[pseudo hull]

That's not for another 12+ hours

😐

[ivory zenith]

Ah yeah it’s Sunday ahahhaaa

Omg I have been awake far too long

Massive fail

[dry cradle]

Anyone else sponsorship screen looks deleted?

[frigid sonnet]

I just wanted to drop a message to all the streamelements team... We did our first stream last night after swapping from Streamlabs. What a difference! We had a few glitches but nothing major. The hardest part was remembering the new commands! But we're super happy that we switched and looking forward to a long and happy partnership with Streamelements! 👍

[dry cradle]

It’s way better

[civic mesa]

Good morning 🌞

[tender charm]

Hi, can anyone change my bank account information?

[past shell]

@tender charm ⤵️

Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

[upbeat bronze]

I am trying to make a custom command for a friend and need to make it so mods only can do it. how do I change the command to mod only?

[manic pecan]

hi

[ivory zenith]

Hello

[snow wolf]

Hello

[ivory zenith]

Hey Dan

[snow wolf]

How are you?

[ivory zenith]

Im great, you?

[snow wolf]

I'm good

[ivory zenith]

Glad to hear that

[tulip wharf]

Hello! Help me find such a design for the stream, I will be very grateful

[pseudo hull]

That's a fully custom thing for him so you'd have to ask him or one of his mods.

[tulip wharf]

I saw the same design on a completely different streamer

[pseudo hull]

Again if it's a friend of the first streamer then it's fully custom AF.

The layout could be easily done but the info itself is a whole other story.

[winter void]

There are few ways to do that. I know two of them.

The first one is easier, but you need to be a mod on your friend's Streamelements. Then you can simply in chatbot section change the level of command to mod-only

The second one is a little more complicated, but you can activate it from the chat:

!cmd add your custom command -level 500

(If I remember correctly level 500 was for mods, 1000 for supermods, 1500 Broadcaster only)

[past shell]

Chat/Bot Levels
100 - Viewer
250 - Subscriber (Twitch subscribers automatically placed at this level)
300 - Regular
400 - VIP (Twitch VIP automatically placed at this level)
500 - Moderator (Twitch chat moderators automatically placed at this level)
1000 - Super Moderator__
1500 - Broadcaster

Dashboard Manager Levels
Bot Supervisor
Editor
Full Access
Owner
https://i.imgur.com/s61Liry.png

[cloud mulch]

Who can i talk to about some upcoming sponsorship ?

[past shell]

@cloud mulch ⤵️

If you need help with your campaign or sponsorship please use our form here: https://strms.net/sesp_help Thank you.

[faint cargo]

did any staff find out the information i was seeking on if stream elements doxes you to your viewers if they donate?

i want to know my privacy is kept private

[ancient summit]

As Semi stated to you before, when a user donates to you via SE.Pay using any other method than PayPal, the only information revealed is "streamername_tip". There is no PPI revealed.

If a tip is sent via PayPal, it does reveal the email linked, however, this is due to how PayPal is set up. This settings is not controlled by StreamElements

[stoic grail]

I really need assistance with my SE Pay

I cashed out like 160$ and I have no clue where it went

I can't even see where my connected cards/bank account is

I want to see if I can cancel it and change my account info

I'm afraid it might be connected to my old closed bank account or whatever

[past shell]

@stoic grail ⤵️

Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

[stoic grail]

😐

[faint cargo]

how can i ban paypal as an option?

i don't want to get doxed

[ancient summit]

Revenue > Tipping Settings

[stoic grail]

Yeah I've still received no help

My ticket got "solved" and legit I got 0 response lol and then it got merged to another ticket or something and now I have 0 response

Kinda frustrating knowing my money is just sitting somewhere

[ancient summit]

This is due to you creating multiple tickets. Please only submit 1 ticket. We will assist in the order that we receive the tickets

[stoic grail]

Apologies, kinda got freaked out. I have issues with anxiety so it was really kinda stressing me out.

[placid shore]

hello

[winter void]

Hello

[fast otter]

https://tenor.com/view/bold-strategy-dodgeball-cotton-strategy-tactics-gif-4957668

[pseudo hull]

@valid dawn 2 things

[valid dawn]

what

[pseudo hull]

Unless someone is breaking rules please don't ping mods.

And to answer your question no

[valid dawn]

is there a spot I can share a video

[pseudo hull]

Not here.

[frozen pasture]

YouTube. Twitter is a good place to promote it

[valid dawn]

damn bruh

is 120 subs good

[carmine cypress]

hello please anyone help me

[past shell]

@carmine cypress ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[fallen ibex]

Does anyone know if Mercury is down or something?

[snow wolf]

#beta_mercury

[fallen ibex]

Yea but no one responds there

[fiery spear]

[ivory zenith]

hello

is there a command for me to do

when i renamed my twitch account t o get back my loyalty points

[valid siren]

hey! yeah try this:

[past shell]

If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[fiery spear]

@valid siren

[valid siren]

hey DPG, whats up buddy?

[fiery spear]

apart from wishing SE would work on yt i'm good you?

[left moon]

can I get help with a problem?

I uploaded a file onto stream elements but when I go to SUBMIT it the only option is to DELETE. Is there another way to upload this?

[valid siren]

Hey AceBabyyy, do you not have the Submit button there to press?

[valid siren]

hey @ivory zenith can you DM me a screenshot of that user's message?

[ivory zenith]

Request sent @valid siren

[lime moat]

Is there anyone who can assist with sponsorship info please?

[past shell]

@lime moat ⤵️

If you need help with your campaign or sponsorship please use our form here: https://strms.net/sesp_help Thank you.

[bright fjord]

How can I duplicate my current overlays to another account? I started my overlays on my youtue account, in a few days I would like to transfer those to my twitch account

[winter void]

I think if you give your youtube account Editor or Full Control permissions on your Twitch account, you will be able to copy them in the same way you duplicate overlays.

[past shell]

@bright fjord ⤵️

To duplicate or copy your widget to a new or existing overlay, select the widget and use the Duplicate button. https://imgur.com/a/Ng4uhRU

[misty portal]

Sorry if this is the wrong chat, but for those who did the hellofresh campaign was there ever a point you felt your community was too small for it to be worth doing? I just got offered it again and while I'd love to do the sponsorship I just don't know if it's worth it for me. I average below 10 CCV

[static heath]

It’s not a sponsorship anyways,

They keep calling it that, but it isn’t. I’m disappointed in that part at SE

They continue to offer affiliate marketing schemes that give all the value to the brand with your exposure for them, without any promise of compensation for doing so.

That ain’t a sponsorship.

If you aren’t being paid to push their shit on your valuable airwaves and videos… you’re being taken advantage of. Period.

[cloud mulch]

when it comes to sponsorship any idea if something new coming up for partners ?

[crystal fern]

Yeah lol

[stiff steeple]

can anyone help me with se.pay on streamelent. I've been trying to fix my se.pay on streamelements for 3 days now. but i can't send it after i have filled in everything correctly. while I'm at 101 followers.

Best regards. Nick Massart ( Massiiboy)

[past shell]

@stiff steeple ⤵️

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[past verge]

Does anyone have any information about this HelloFresh sponsorship?

[fast otter]

What information are you looking for?

[past verge]

Just the general idea of it and whether it’s worth doing as a smaller creator, cause it’s all a bit confusing to me

[fast otter]

Can you go ahead and put a ticket in? That way one of the staff will be able to better answer the questions and address things specific to the sponsorship you were offered.

[past shell]

If you need help with your campaign or sponsorship please use our form here: https://strms.net/sesp_help Thank you.

[past verge]

I can’t right now but I’ll make sure to take a look at it tomorrow, thanks for your help! 😊

[strange oriole]

Does anyone know anything about the whole "Don't change anything on your profile or you'll get banned" thing? I haven't seen any updates on it

[ivory zenith]

As far as I know, it has been resolved

[strange oriole]

Awesome thank you!!

[brazen cloak]

cam someone help me wit a raid

[frozen pasture]

are you asking if someone will raid your channel?

[brazen cloak]

nah a differnt server im in

[dapper marten]

Hey ! I've been streaming for weeks and everything was perfect until I changed my ram, I started a stream and it became really laggy when playing a game (on the stream), does anyone know anything ? Been looking for days or weeks but still don't know

is me 🥐

for my ram I went from 16gb>32 so I really don't know how it happened

[limber oxide]

How long does streamelements sponsorships take to process? I finished my campaign last thursday but it still says the payment is being processed (although it is expected to arrive by september 18th) another campaign said that my payment was processed and scheduled

[past shell]

@limber oxide ⤵️

If you need help with your campaign or sponsorship please use our form here: https://strms.net/sesp_help Thank you.

[ivory zenith]

Morning all have a great day!!!

[heavy carbon]

hi

[snow wolf]

Hi

[crystal fern]

when it comes to sponsorship any idea if something new coming up for partners ?

[pulsar quiver]

There are three new campaigns in work for September. I don't have an exact date when they will launch.

[viral valley]

こんにちは皆さん、でも日本から。

[past shell]

@viral valley ⤵️

Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech

[pulsar quiver]

https://streamelements.com/dreamteam

[little whale]

Hey

How to link my profile page in stream elememt

[oak depot]

is there a way to hook your stream elements up to your bank account?

[pulsar quiver]

For what purpose?

[pulsar quiver]

Can you elaborate?

[fiery spear]

is that really the one and only icel?

[pulsar quiver]

I'm an imposter

[fiery spear]

https://tenor.com/view/hmm-suspect-gif-22611582

[jaunty vale]

hey guys! I just started using stream elements and was curious how i got the overlay links to change to mine? a couple of them work but most of them don’t :/

[oak depot]

@pulsar quiver I unlocked my tip button. And I've been locked out of my PayPal account for years due to not having the exact phone number that I created the account with.

[pulsar quiver]

Our other option is SEpay, if you're eligable.

[past shell]

SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries, and have at least 101 followers (Twitch/Trovo/Facebook) / 101 subscribers (YouTube):

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.

If you meet these criteria and don’t see SE.Pay, let us know.

For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees

[valid siren]

hey @jaunty vale please post that in #helpdesk-twitch so someone can help out

[oak depot]

@pulsar quiver how do I find the terms and conditions for sepay

[pulsar quiver]

See section 7, here: https://streamelements.com/terms

[oak depot]

@pulsar quiver ty sir

[ivory zenith]

Hey Icel

Man, you changed alot since I last saw you

[pulsar quiver]

My profile pic, you mean 🙂

[ivory zenith]

Yea, you changed man. How have you been? 😄

[pulsar quiver]

I'm doing well

[ivory zenith]

Glad to hear that 👊

[fiery spear]

@valid siren

oh yes before i forget

mr eglorian don't forget about our dm

or else i will be needing to have words with mr icel

[ivory zenith]

I think I know what you both have been up to James and Andre

[fiery spear]

well mr t i give you a clue about what we've been up to

[ivory zenith]

Good

Get that bot fixed

And yes, Eglorian's real full name is visible in the SE Ideas board

Look at the staff section

[past shell]

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[fiery spear]

i'm trying to man unfortunately i can only share what info i have the off the staff

[fiery spear]

Interesting

[ivory zenith]

btw @fiery spear Throwback is officially a partner and my surprise to him

See?

[fiery spear]

https://tenor.com/view/surprised-sorprendido-shaquille-oneal-gif-23222312

[ivory zenith]

StreamElements

I swear I am having a word with you right this moment

And I am not happy

[fiery spear]

https://tenor.com/view/notalich-mister-krabs-spongebob-oh-gif-26134991

[ivory zenith]

I slammed my desk looking at Adyen's website only to see THIS

But I guess its the same as this answer

Technically, I COULD get SEPay but the process is the same as Canada

So SE, you wanna tell me something?

[fiery spear]

I get your point but mr t maybe adyen have a contract or something with SE where SE can only offer for certain countries of course i don't know i would assume it would be something like that

[ivory zenith]

Yea I suppose

[pulsar quiver]

Just because Adyen is allowed to operate in certain countries doesn't mean we are allowed to. It's more complicated than that.

[ivory zenith]

I understand

[fiery spear]

see mr t told you it would be a reasonable explanation

[ivory zenith]

Welp, it is what it is and I happily accept it

There is nothing wrong with finding alternatives

[fiery spear]

maybe one day it be different tho

[ivory zenith]

Which will never happen

[fiery spear]

never say never man

i used to think streamers would never get tipping protection SE definitely surprised me when they launched SE.pay

[ivory zenith]

James, if you have known me for long enough, you would understand that nothing works out for me

[fiery spear]

ik man

[ivory zenith]

I disabled all my tipping pages I own

[fiery spear]

that's your choice man

[ivory zenith]

So I guess I work towards YouTube Partner for the time being

Because there is nothing better

As always

[flint thicket]

Hey fam, how are you all today?

[ivory zenith]

First day back from holiday and knackered already!

Still….3 days left to the weekend

[flint thicket]

Ooh, where did you go on holiday?

[ivory zenith]

I headed out to the states for a week 🙂

[flint thicket]

Cool, that’s where I live, where are you from?

[ivory zenith]

UK 🙂

[flint thicket]

Ah, I figured
I’ve never been to Europe, but I would love to go some time

What part of the states did you visit?

[nova rampart]

Howdy

[valid siren]

hey, welcome!

[nova rampart]

So, Windows, Mac, or Linux?

[hybrid island]

@valid siren bro can u help us #helpdesk-twitch

[valid siren]

hey @hybrid island please wait for a response on your ticket, your situation is being looked at 👍

[hybrid island]

I don’t think it is

[valid siren]

I am telling you it is.

[hybrid island]

which ticket?

[valid siren]

#260312

opened 37 minutes ago

[hybrid island]

Where

???

[valid siren]

through your DM on our Twitter

[hybrid island]

I need my email looked at

It was from before

Very annoyed that my completed campaign went to expired once it hit the processing estimated date

Do you know what that is usually ? @valid siren

Bug?

[valid siren]

I understand, please give us some time to look into it

[valid siren]

can't confirm at the moment

[hybrid island]

Okay

[fast otter]

oh, weird, discord changed things :(

No.

[stoic grail]

I still haven't received any help on my ticket

[fiery spear]

@valid siren

[wintry furnace]

I love coming back to servers and clearing notifications How's everyone doing this week?

[ivory zenith]

Guess Trovo isn't working out eh?

Figures 😂

[wintry furnace]

What's up with Trovo?

[ivory zenith]

Content creators aren't getting paid

[fiery spear]

[wintry furnace]

O o f

[fiery spear]

yoo @ivory zenith a nice conversation for you ^^^^

[ivory zenith]

???

Basically they usually get paid near the third thursday of the month or halfway through the month if they made over $50

Err, who are these people?

I was busy watching a video when you pinged me James

[fiery spear]

[ivory zenith]

And what is this "Trovo" you guys are talking about?

[wintry furnace]

And they aren't getting that now or? I'm used to Twitch's $100 minimum or it rolls over to the next until you make that to pay you

[ivory zenith]

I think my Discord's broken

[fiery spear]

mmm?

[ivory zenith]

Both Zylphe and NeoAnime had grey profile pictures

Now its fixed???

odd

[wintry furnace]

Maybe just hadn't loaded yet?

[ivory zenith]

Now it has, could be that it has not loaded

Or I could have pressed Ctrl + R

[wintry furnace]

Also I should really change my name here. Doesn't match anything I do except Steam and Discord, lol

[ivory zenith]

Basically Trovo isn't pushing out payments from some content creators regardless of meeting the minimum payout threshold. So for some its been two months over. Quite possible due to the fact that Trovo also dabbles in Crypto Currencies.

But its good now

[wintry furnace]

O boi

[ivory zenith]

I left that place as they threw me away

So now I am happily starting over on YouTube

[wintry furnace]

There we go

[ivory zenith]

Yea

And dare I admit that I am happy

[fiery spear]

[ivory zenith]

Happy as I have never been on YouTube

Oh god James

[wintry furnace]

I'm waiting for some things to change/be updated to switch to YouTube fully

[ivory zenith]

I already left

[fiery spear]

i mean staff can delete my message if they don't like it

[wintry furnace]

But for now, Twitch for streams, YouTube for videos

[ivory zenith]

I don't care about not being Affiliate anymore. I can always start over

I am NOT scared of starting over somewhere else

Its refreshing

[fiery spear]

There's only one thing I hate about YouTube....

[ivory zenith]

I know James

[fiery spear]

[ivory zenith]

But you and Eglorian are DMing

What you on about?

[fiery spear]

Still waiting on response tho

[ivory zenith]

I mean duh

[fiery spear]

ggs

[ivory zenith]

Thank you

[wintry furnace]

Well that and YT is still working on getting the same capabilities as Twitch, for the streamer and community. So I'm waitin I don't mind bringing some over to YT, I just want all the capabilities

[ivory zenith]

Understandable

[wintry furnace]

Nice, gj!

[ivory zenith]

ty

[wintry furnace]

[fiery spear]

my biggest problem with other streamers on yt is they just want a carbon copy of twitch and all i have to say to that is.....

YouTube Will NEVER Be Twitch

and that's a good thing

[ivory zenith]

Btw, that MrTeeXD from Trovo is dead. Deceased

This is the new MrTeeXD

[fiery spear]

yoo mr t

[ivory zenith]

whats up?

[fiery spear]

I think it's fair to say this month be a good month

[ivory zenith]

Yessir

[fiery spear]

btw mr t

My motivation speech for the day is

some want it and some don't want it a very simple choice for anyone to make

[ivory zenith]

Damn

[wintry furnace]

Yes, but when it has certain community aspects that are fun and engaging, we want those or better everywhere

[inner fulcrum]

idk where to ask about this but... ehh doesn't need words

[fiery spear]

personally i don't want anything from twitch for youtube there's nothing twitch can offer me for youtube that i want but each to their own i guess tho

[fiery spear]

#helpdesk-selive <<

[wintry furnace]

Yeah just from the new update. I got rid of the rest of the doubles but idk about that part

[past shell]

If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/

If an install of OBS already exist, please install over the existing OBS installation.

[sage timber]

For the HelloFresh stream, is there a minimum amount of people that need to sign up for compensation? Because I don't see anything specifying that, only that 50 is the maximum amount of new signups

[marble goblet]

7WM2Y-D4CY9-3V9M7-9XJJ6-KYWRZ Xbox game pass 2mon.

[grizzled portal]

Hello

Does anyone know how to fix this?

More stuff is duplicated too

And my chat window shrinks every time I open OBS

If anyone can help just ping or DM me

[grizzled portal]

Can someone help me in #helpdesk-twitch or #helpdesk-selive ?

Please and thanks

[plush ibex]

Im trying to switch from one twitch account to the other, is there a way to export the things i have in my SE like my overlays to that new account?

[harsh gazelle]

Is here a Support Channel?

[ivory zenith]

How we doing everyone happy hump day

2 more days and we hit the weekend again

[wintry furnace]

Good! You? And yesss. I get a long weekend too with a paid Labor Day holiday here

[ivory zenith]

Nice! We’ve just had a bank holiday on Monday so that’s it now till Christmas 😥😥 I’m good just back to work and recovering from a long hike at the weekend. Hurry up weekend!

[fiery spear]

my fellow youtubers i have good news

copyright is going to improve dramatically on YouTube. In the event there is a claim on the part of your video, you will be able to mute the music only (via machine learning) without having to mute or cut the entire section of the video... only the infringing song.

[nova rampart]

Too bad twitch couldn't do this rather than just unpublishing videos

[fiery spear]

It's not they couldn't more like they choose not to

[ivory zenith]

Hello

[fiery spear]

mr t

[ivory zenith]

james

[fiery spear]

mr t

[ivory zenith]

whats up?

[fiery spear]

not a lot you

[ivory zenith]

not much

[visual patrol]

Is here a section here we can discuss questions about sponsorships?

[ivory zenith]

Due to sensitive info which may not be shared here, please use the contact form

https://streamelements.com/contact

[sage remnant]

If i reset the loyalty/leaderboard on streamelements, do I reset points AND watchtime or only points? If so, is there a way to only reset points?

[ivory zenith]

Feel free to ask in #helpdesk-twitch

[crisp crest]

hello team. does someone know how to export existing overlay from a page and import it toa new page?

[fresh copper]

Hi, I have a simple question: has anyone ever created a custom contest widget? I can't find one, so I imagine no

[fast otter]

If there isn't one in #widget-share you can ask in #dev-chat and see if someone can help you make one, or maybe make one for you.

[valid siren]

this is dope! 👀

[fiery spear]

yes sir

[grizzled portal]

?

[winter void]

You asked how to fix double buttons. So this is the solution for that.

[grizzled portal]

I fixed that forever ago

[winter void]

well, you didn't say that. How was I able to know about it?

[tidal briar]

Is Total Subs bugged right now? on all my clients overlays when they get a sub it turns to 1 (even if they had hundreds of subs) and only corrects when refreshed

I asked in #helpdesk-selive but nobody had any insight

[nova rampart]

No i know but it's a real pain.

A pain that they're not i mean. but i guess that would be too much like work

Ok more vitriol than i meant but y'all get what i mean

[wintry furnace]

HOOOOboi. That's gonna be one heck of an improvement

I use 90% StreamBeats anyway buuut

That's nice

[fiery spear]

[wintry furnace]

[turbid idol]

oi

[shell herald]

hey

can u help me, where i can download streamelemts

i just dont see the bottom

[fast otter]

https://streamelements.com/selive

[runic sonnet]

I am having issues with the desktop app..... Anytime I try to add an overlay to it nothing shows up it's only a black screen and I have no idea what to do

[brittle nimbus]

Hi friends, anyone know a way to TTS your twitch chat w/out donations on mobile? TIA!

[worthy verge]

why i can't login to the streamelements site and in the obs

[prisma cairn]

I was curious if anyone knew why i had a update recently and ever since it's like i have 2 copies of SE installed when i'm using OBS i have 2 broadcast buttons that both go live hahaha

[past shell]

@prisma cairn ⤵️

If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/

If an install of OBS already exist, please install over the existing OBS installation.

[prisma cairn]

I see i just was reading the annoucements i didn't realize OBS 28 came out yet... thank you for the quick response.

[fast otter]

That's the fix even before OBS 28 came out, but updating to 28 is a good idea

[prisma cairn]

terrific lol i updated OBS and now i can't even go live because my card isn't supported hahahaha

i know that's not a you issue it's a me issue i just thought it was funny

[frozen pasture]

What card?

[prisma cairn]

1070 ti 😄 i was going to upgrade i just didn't have a reason to atm but looks like i might have to now

[frozen pasture]

What do you mean your card isn’t supported?

Any directx 10 card is compatible so a 1070ti should be supported for a good while

[frozen pasture]

Have you asked in obs discord?

[prisma cairn]

I haven't yet... i just figured it wasn't support as of obs v28... i'll look for OBS discord and ask

[frozen pasture]

Post a log in the windows support channel with obs 28 installed and see what happens

It might be a driver update for your card

[pseudo hull]

If you're on anything below windows 10 it's not supported.

[prisma cairn]

i think it is looks like they're talkinga bout it in that chat right now

i'm on win 10

[pseudo hull]

Then make sure on latest nvidia driver and windows update.

[prisma cairn]

pretty sure it's the gpu driver lol i don't remember updating it for a while

[frozen pasture]

Nobody runs updates

Those are for suckers

[prisma cairn]

lol i updated it and oddly enough it still didn't work but when i launched OBS from Nvidia it worked hahahaha

[frozen pasture]

Awkward

[buoyant parcel]

anybody know how to get rid of the se.live screen on obs?

[lucid silo]

Hi does streamelements have animation username overlay ?

[wispy tartan]

Has anyone had a problem with music requests through stream deck?

Like not being able to play/pause/next?

[proven hollow]

anyone have a sub and bit goal widget they can recommend?

[ivory zenith]

Evening

[ivory zenith]

is it me or media request is not working??

[limber rune]

how do i import my overlays? can someone help me set up my stream?

[valid siren]

hey Castro, best to check out our Getting Started video:

https://youtu.be/XgfswUlk9HU

[valid siren]

should be working, if not ask in one of our Helpdesk channels for help 👍

[past shell]

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[valid siren]

good evening friend

[valid siren]

there are many goal widgets, just go to Search up top and search for:
in: widget-share goal

[fiery spear]

@valid siren

[valid siren]

hey DPG

[fiery spear]

hey hey

[left oar]

[ivory zenith]

Ayyyy!

Its the guy who doesnt ping me for Tarkov

https://tenor.com/view/last-man-on-earth-burn-oh-shit-shrug-idc-gif-5696561

[valid siren]

hey!

[valid siren]

well its been a minute since I touched Tarkov to be honest 😄

played a bit in the beginning of this wipe and then just had like a good couple of weeks with no time to play, so now im so far behind

[snow wolf]

[valid siren]

hey Dan!

[snow wolf]

How are you?

[fiery spear]

mr dan

[slim scroll]

I really need support of the highest streamelements member

[past shell]

@slim scroll ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[ruby mural]

Can someone point me in the direction of how to add the Streamdeck plug in back to obs/SE Live

[frozen pasture]

I believe you have to download it from elgato and reinstall after updating to obs 28

[pulsar quiver]

Which Twitch category would you use for writing?

[fast otter]

https://help.elgato.com/hc/en-us/articles/8815141056013-Elgato-Stream-Deck-Plugin-Update-for-OBS-Studio-28

[frozen pasture]

Pools, hot tubs, and beaches

[ruby mural]

wow there are so many plugins that might be it do we know which one?

[fast otter]

I've seen writing in "Makers & Crafting", "Art", and "Just Chatting"

[pulsar quiver]

Wasn't familiar with "markers"

Might use art

[frozen pasture]

I’d go with Just Chatting ? It’s a catch all

[pulsar quiver]

Yes, which is the problem. You drown there

[frozen pasture]

That’s why I suggested pools hot tubs and beaches

😉

It’s where the eyeballs are

[pulsar quiver]

😄

[fast otter]

Makers and Crafting is cool, but it's mostly people building things. Oddly there's someone in there writing right now

[ruby mural]

DO you know which plug in

[fast otter]

That only references a single plugin?

[ruby mural]

huh not sure what you are asking me

[fast otter]

Those are the directions to update the streamdeck plugin for OBS

[ruby mural]

ok thanks what a pain

I never update my stream deck it makes everything not work oh well

[ruby mural]

So I did all of this and it says it is still not updated

[fast otter]

Did you do the part at the bottom?

'Plugin Load Error Message' Appears After Installation

[fallow ermine]

Hey all i got hacked because someone in this server anyone from streamelements team able to dm me please

[fast otter]

Let me see if someone is available.

[fallow ermine]

Thank you.....

[snow wolf]

mr james

[fiery spear]

[ivory zenith]

Hey all, to prevent unauthorized DMs from reaching you, please disable your DMs in the server

[snow wolf]

How are you?

Hey @ivory zenith

[ivory zenith]

Hey @snow wolf

[ruby mural]

I cannot find the folder it is referring to anywhere

[fast otter]

The Elgato discord may be a better place for troubleshooting. They would know better than we do.

https://discord.gg/elgato

[ruby mural]

Thanks for your help

[warm finch]

How do I report someone in the community

[fast otter]

One second, I'll get someone

[warm fiber]

https://tenor.com/view/the-sun-is-a-deadly-lazer-gif-19335392

[warm finch]

Ok thank you

Umm that weird but kinda cool

[fast otter]

@fallow ermine @warm finch Can you fill this out with as much info as you can? https://streamelements.com/contact include their discord name and tag number.

[warm finch]

Ya I can do that

Thank you

[fast otter]

you can also email [e-mail] if you need/want to include screenshots.

[ruby mural]

They not as helpful over there lol

[fast otter]

They are, it just takes some patience.

[ivory zenith]

🤣

[wintry furnace]

Everything from that channel sits and plays in my head like elevator music lol

[ivory zenith]

Hey, since this question does not belong anywhere in the helpdesks, what do Viewers prefer in regards to payment methods when they go to send a tip to a streamer?

I have been trying to ask this but it appears everyone loves to bite my head off and well, harass me for it.

[coarse musk]

I use Amazon Pay to gift subs and tips.

[ivory zenith]

I moved to YouTube Streaming

[coarse musk]

Oh sorry..I know of some YT streamers that use Kofi with good success.

[ivory zenith]

Yea, I tried, it failed harder then me trying to show my success

Technically, I can get SEPay BUT, Adyen calls the shots whether SE will support it or not

[wintry furnace]

Kofi or PayPal are what I typically see and are easy to use for most since they can span across whatever sites. Whether they be implemented like StreamEle or personally set up and linked in your info. Other than that, I use SE.Pay but it's easy for me since what I use is compatible

[ivory zenith]

If this child is just here to troll and look for attention. Nice try

You are wasting your time

[ivory zenith]

I do have a Ko-fi page but I disabled the Payment stuff

PayPal in South Africa is a joke

A massive freaking joke

[wintry furnace]

That's what I've heard

[ivory zenith]

Yea, its so frustrating

[wintry furnace]

Unfortunately a lot of sites still focus on what's more widely available in the NAs and Europe

[ivory zenith]

Thank god I am not going for Partnerships

I don't want that

[fast otter]

I "prefer" PayPal just because being in the US it's everywhere here. Otherwise Ko-fi or Fanhouse maybe?

[ivory zenith]

OMG Child

Leave

[wintry furnace]

Oooh yeah, Fanhouse

[ivory zenith]

Nah, Fanhouse not for me

Blocked

Don't need a braindead child telling me what to do

Jesus

Kids these days need to get off the internet

I am so sorry for their Parents

[wintry furnace]

Aaaaalrighty. Don't engage and just let an admin handle it

[pseudo hull]

Hey Flipo.

You mind calming down a little?

https://tenor.com/view/david-schitts-creek-you-sure-gif-12546261

[ivory zenith]

I will roast this child harder, even he cannot recover from this

[pseudo hull]

It's your grave.

[ivory zenith]

Then what I am going to do is let Reddit ruin him for good

DON'T push me to far

[wintry furnace]

Clearly just a troll account seeing what they can get away with or keeping a count of how many places they can get banned from

[ivory zenith]

Imagine

Kids are so dumb nowadays

They will never be successful

Never!

[fast otter]

I remember when trolls were actually not boring. :/

[wintry furnace]

Lol

[pseudo hull]

BTW MrTee

No context https://twitter.com/tehbasshunter/status/1565242197854806016

[ivory zenith]

I know, don't engage

[fast otter]

#MSNChatRooms

[ivory zenith]

Hmm

[wintry furnace]

...that's hot?

[ivory zenith]

Man, I remember using Skype

[fast otter]

xD Most people don't remember them

They were a great time

[ivory zenith]

That old Skype Ringtone

[fast otter]

I still hear it in my dreams nightmares

[ivory zenith]

I have the MIDI File for the skype ringtone

[wintry furnace]

Or as random sounds that pop into your head at random times of the day like invasive elevator music

[ivory zenith]

If I was told anything, there is no good news

Hell, I do not know what to believe

[pseudo hull]

I'm vague for reasons. Whether or not it leads to what I'd like to hope it will may be good for lots of people.

[fast otter]

https://www.youtube.com/watch?v=vvr9AMWEU-c This one. For no reason, and way too often.

[frozen pasture]

Socks are back?

[wintry furnace]

https://tenor.com/view/frodo-keep-your-secrets-alright-then-lotr-gif-12907121

[ivory zenith]

Like I said

There will NEVER be anything good

[pseudo hull]

Unfortunately Aviv didn't mention that.

It will be a good thing.

[ivory zenith]

No issues worst then the Chatbot on YouTube will EVER be fixed

[pseudo hull]

It's just a matter of when it is made public and the reach.

[ivory zenith]

Hell, not even PayPal will EVER be fixed

I still stand by my word

I learned it the hard way so I am going to accept it

[fiery spear]

Chatbot on YouTube will EVER be fixed?

https://tenor.com/view/doubt-press-x-la-noire-meme-x-button-gif-19259237

[ivory zenith]

Oh shoot, hai James

[fiery spear]

[ivory zenith]

Heyyy

[ivory zenith]

I agree

Massive doubt

[ivory zenith]

Btw SE Staff, I mean this message as me caring about your Services working flawlessly

Non of it was meant in a negative way

[exotic crown]

is there a way to take back the 28 update? I need a bunch of plugins that doesn't work anymore because of the update and I'm so sad because it makes a planned stream not work the way its intended <@&382267076632379392> would really appreciate some help if possible!!!!

sorry for ping but i've been looking everywhere and i'm so frustrated

[blazing plume]

You can roll back to OBS V27 by manually downloading the old release from OBS Studio website.

Would recommend a full clean reinstall.

[exotic crown]

would i need to export all my scenes?

[blazing plume]

Yep, would recommend to export scenes and profiles in any case

[fast otter]

OBS discord has said you can install 27.2.4 over 28.0.0, but a clean install would be best.

[brave coyote]

Important to mention this is an OBS thing, not a streamElements thing

[exotic crown]

oh, i didnt know

[lean sparrow]

@blazing plume SE.Pay is not working for me even tho i have way more than 100 followers how can i fix this issue

my region should be fine aswell

[ivory zenith]

Hey @lean sparrow Please leave your Account Username here (no links) and it will be manually enabled for you

[past shell]

@lean sparrow ⤵️

Not all staff are able to assist with support issues. Please refrain from pinging them or sending them DMs unless asked to.

[lean sparrow]

LSYT

[fast otter]

Is this for youtube or twitch?

[lean sparrow]

youtube

[ivory zenith]

Awesome, now wait patiently for a staff to activate it for you

[lean sparrow]

alright thanks

:)

[fiery spear]

Oh yes YouTube

[lean sparrow]

well yeah

[fast otter]

You have no live streams listed. Unfortunately you are going to need to submit a ticket.

[past shell]

Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

[lean sparrow]

how can i do that?

[ivory zenith]

☝️

Look at the message posted by the Bot

[lean sparrow]

thanks

sorry that im a little confusing but this is the first time im ever doing this

[ivory zenith]

No worries, nothing wrong with Learning

[fast otter]

Was trying to avoid the double ping, sorry for the confusion

[wintry furnace]

I mean, that's what we're all here for. Help, learning, and helping eachother

[lean sparrow]

perfect

[ivory zenith]

Nothing wrong with that

[lean sparrow]

yall are nice

[ivory zenith]

There is also nothing wrong with asking for help

[lean sparrow]

appreciate it

[ivory zenith]

No worries man

[cursive scaffold]

@shell osprey

@shell osprey

@shell osprey

@shell osprey

[brave coyote]

Just to clarify, I meant having to rollback, StreamElements can ensure SE.live and its overlays work, but OBs is entirely separated, still, it should be as simple as getting version 27 directly from OBS site

[stuck dagger]

i noticed one of the features with OBS 28 was the individual windows audio capture does that mean you can route music audio away from the VOD track without using external software like voicemeter anymore?

but i guess that means if thats a thing ill have to make audio sources for every window/game instead of just using desktop audio

[lethal kindle]

I did this at the same time as the others… y hasn’t it completed??? “I’m currently live (2hrs now)”

2hrs lastnight as well!

https://www.twitch.tv/m34t_h34d

[past shell]

@lethal kindle ⤵️

If you need help with your campaign or sponsorship please use our form here: https://strms.net/sesp_help Thank you.

[lethal kindle]

That didn’t help me out 1 bit!

[fast otter]

Did you submit a ticket like it says to?

[lethal kindle]

Just did

[gleaming axle]

Where do I change the StreamElements bot name now!?

[warm pike]

Don’t know where to put this so I’m putting it here, this guy is pretending to be alpharad and I think he’s trying to sell followers. Obv a scam. He’s In this discord btw which is why I’m sharing this

[ancient summit]

https://support.streamelements.com/en/articles/53-creating-a-custom-bot-name-with-se-live

[obsidian yacht]

anyone know why my Sponsored Stream Time isnt going up ? when im streaming

[past shell]

@obsidian yacht ⤵️

If you need help with your campaign or sponsorship please use our form here: https://strms.net/sesp_help Thank you.

[fast scaffold]

how is it goin fam

[fallow helm]

Zzz

[regal yoke]

I'm glad OBS isn't forcing us to use the new theme with the update. I mean, my eyesight is bad, but that doesn't mean I need everything to be that much bigger. Not sure how I would've felt if I couldn't change it back to the way it looked before.

[tranquil bramble]

Theres a new theme? I havent even seen it yet..

[ivory zenith]

Screenshot incoming

The new theme is called Yami

There is also a few variants with the theme

Including Grayscale, Light, Acri and Rachni

However, Dark theme returns to the skinny buttons

And btw, before anyone takes the screenshot out of context over the layout, that is my custom layout of OBS, the layout on your installation may be the default layout

[fast otter]

The new theme isn't terrible but they have options with colors I like more

[ivory zenith]

Yea

[regal yoke]

I just don't like the size of everything in it.

[ivory zenith]

For me personally, I like it

The good thing is, the Theme Source Files are customizable

If you know QSS

Which is the same as CSS but a bit different

[fast otter]

"Grey" to me is nicer colors than Yami, but they're both not bad.

[ivory zenith]

Yea

I like the Rachni variant better

Because of the Streamlabs Desktop appearance

[fast otter]

You can still use the old ones too

ahh yea

[regal yoke]

I think I may end up trying the new dynamic bitrate option

[ivory zenith]

Be careful with that

That feature is designed to in realtime drop the bitrate if your Internet suffers speed losses

Meaning it can drop your stream quality

[regal yoke]

I had streams on back to back days a few weeks ago that dropped frames so bad I got disconnected multiple times both streams. If dynamic bitrate can prevent that, I'll take it.

[ivory zenith]

Dynamic Bitrate follows your NIC (Network Interface Card) speed by having the bitrate follow the Upload Speed one on one

If your connect speed drops to, say, 2MB, Dynamic Bitrate would then without User Interferance, drop the set bitrate

As a means to keep up with your connection speed

[regal yoke]

At least I'd still be live. I'd rather have that then to get disconnected and have to restart

[ivory zenith]

Gotcha

If you are fine with your Stream Quality being lowered in realtime

[fiery spear]

https://tenor.com/view/hello-there-hi-there-greetings-gif-9442662

[ivory zenith]

Nice PFP James

[fiery spear]

mmm?

[regal yoke]

Yeah. The disconnects were horrible. I'm not sure if it was my internet connection or my CPU that caused the issue. I just know something got seriously overheated because of how hot it's been in my place lately

[ivory zenith]

I see

In a corner where I stream has a cold temperature

[regal yoke]

Sounds like a draft

[ivory zenith]

Yea, im face close to a window

[fiery spear]

[regal yoke]

I wish I could keep my CPU cool. It's been getting way too warm.

[ivory zenith]

My fans are at factory settings

[regal yoke]

I can't even tell how fast my case fans are spinning

[final cedar]

new update, new problems.. it says streamdeck plugins failed to load....

[ivory zenith]

Its honestly annoying having to redo everything from the start wipe after wipe. Eh

[wise sentinel]

Anyone else got an issue with se live after the latest update? I've got a double instance in my obs, double bots in my chat, double start stream buttons. Really frustrating, first time I did the update I had to do a system restore to fix the brokenness

[ancient summit]

If you're experience the duplicate "Start Streaming" button, "StreamElements" menu, or other duplicate buttons for the latest version of SE.Live, Please download and install OBS Studio from https://obsproject.com/

If an install of OBS already exist, please install over the existing OBS installation.

[wise sentinel]

Thanks, I see that's been released since I last checked

[winged temple]

yup i've been having this issue

no ability to use my stream deck. put in new updated plugins, etc. nothing seems to work.

[hazy phoenix]

I was able to get my streamdeck working. Update stream deck and download new plug in

[winged temple]

also was not keeping up with stream as regular while playing Valorant.

[winged temple]

tried doing that but still having difficulties

[hazy phoenix]

Hmm. Always something dude

I’m waiting on a fix for virtual cam.

[hazy phoenix]

This is what I followed. Idk if it will help if it’s what you have already tried. https://help.elgato.com/hc/en-us/articles/8815141056013-Elgato-Stream-Deck-Plugin-Update-for-OBS-Studio-28

[winged temple]

ty

i'll take a look

[stoic grail]

@ancient summit Thank you btw, sorry If I seemed as though I was giving a hard time with my ticket 🙏 I was already having a little bit of a rough time

I see the money was put back on my thing and Im reverifying my bank info

appreciate the help a lot

[reef sigil]

help me please

no me permite iniciar sesion

[ivory zenith]

Hey @reef sigil try this

Try to log out and back in

[reef sigil]

no me permite 😦

it won't even let me log in

[ivory zenith]

Try incognito mode, some browser extensions can misbehave

[reef sigil]

I have more than 5 months with this problem and nothing helps me to solve it

[ivory zenith]

That's odd

I wonder what the staff will say

[reef sigil]

I need help 😦

[ivory zenith]

Please be patient and staff will try to reach out

[reef sigil]

friend I have more than 5 months waiting, I no longer have patience 😦

[ivory zenith]

Unfortunately, I do not work for SE

[round osprey]

i downloaded the latest se.live

didnt get obs 28

im on apple silicon

[pseudo hull]

It's not unfortunately supported yet.

[round osprey]

But it is on obs?

Oh the plugin?

[grizzled portal]

I don't really know where to ask but when buying the Elgato keylights is it worth buying the bigger one or the smaller one? Is it worth the extra money for the big or better to just save the money?

I've been debating which one I should get and I don't really know the difference other than the more expensive one being a bit bigger and brighter.

I don't think anyone actually has them max brightness though from the little bit I've seen

[pseudo hull]

This. Unfortunately due to the lovely packaging format that Macs use it requires us to bundle SE.Live with OBS.

And because there's both the Intel and now silicon builds it requires a bit more work to integrate in this new release.

[round osprey]

Fun

[grizzled portal]

So?...

[pseudo hull]

I've only got the large keylights so I can't speak about the mini's.

Plus I have 2 which provide enough lighting for stream.

And tbf I actually have the light level set hella low.

[fast otter]

I bought 3 foot long LED lights from Amazon, so I can't speak on Elgato lights at all.

[steel patrol]

Hi

[grand sparrow]

anyone know how to shrink the text size on this new SELive update? its massive and looks really ugly

[pseudo hull]

Set the app theme to dark.

[grand sparrow]

for the text size?

[pseudo hull]

It's tied to the themes and dark is the only one not effected by this "issue".

[grand sparrow]

it's already set to dark theme

[pseudo hull]

Gonna have to ask in the OBS discord then.

[past shell]

SE.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ https://discord.gg/obsproject

[flat goblet]

With you 100%. Came here looking for a solution.

[steel patrol]

Hi

[unborn tendon]

I have a question on the SE loyalty settings. is the "follower bonus" repeatable? Could someone follow and unfollow repetetively to abuse this?

[pseudo hull]

by design it's not supposed to work.

Unfortunately there are times when users are able to abuse it.

[unborn tendon]

Is there a command people can use to see how many tickets they have purchased?

[pseudo hull]

Unfortunately no.

[maiden patrol]

Anyone know what to do if your stream time is glitched on your sponsor ?

[viral bramble]

I need help and I am not sure where I would ask for help with an overlay issue.

[past shell]

@viral bramble ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[red kiln]

hi has anyone had the OBS update - it no longer will support by streamdeck

does anyone know how to resolve this?

this is the error im getting from yesterday

[pseudo hull]

Update StreamFX and follow this for SD https://help.elgato.com/hc/en-us/articles/8815141056013-Elgato-Stream-Deck-Plugin-Update-for-OBS-Studio-28

[red kiln]

thank you

[red kiln]

there doesnt seem to be an update for StreamFX ?

streamdeck has updated though

[pseudo hull]

You'd need to use this alpha unfortunately https://github.com/Xaymar/obs-StreamFX/releases/tag/0.12.0a106

And yes that blatantly visible warning should be heeded.

[red kiln]

ok thank you so much!

[dense sky]

need

help

[past shell]

@dense sky ⤵️

If you would like help from the StreamElements support volunteers/staff, please post your question in one of the helpdesk channels and someone will assist you as soon as they are available:
#helpdesk-twitch - Twitch tools issues
#helpdesk-youtube - YouTube tools issues
#helpdesk-facebook - Facebook tools issues
#helpdesk-mobile - Mobile Streaming issues
#helpdesk-selive - SE.Live Issues
#helpdesk-merch - SE Merch issues
#helpdesk-trovo - Trovo Tools issues

Helpdesk channels are only for requesting support! Thank you for being patient.

[feral dagger]

Does anyone else have scene icons broken in half when logging into twitch with stream elements installed?
I swear that my OCD kills me every time I see them like this, but I love streamelements and I don't want to make streams logged out of it

[left oar]

Best to ask in one of the helpdesks!
#helpdesk-selive most likely 😄

[fair sparrow]

hi

[meager fulcrum]

guys i set the wrong iban in my se pay

can anyone tell me how to fix that

[past shell]

@meager fulcrum ⤵️

Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

[tacit gust]

Hello i right now waiting 2 weeks for unpending the money on my tip Account and still nothing hapend

[autumn kettle]

[edited as now posted in correct channel] Not sure where to ask this so asking here - let me know if this should go somewhere else

[meager fulcrum]

i created a ticket on the website jst waiting fr support to reply

[frozen pasture]

Ask in #dev-chat

[autumn kettle]

Thank you, will do so now!

[obtuse coral]

Hi everyone, the bot "streamelements " doesn't work atm is it normal ?

I mean i'm trying to trigger many commands on the chat but there is no answer of the bot

[fast otter]

There may be issues with the bot right now on Twitch.

Please check #helpdesk-twitch for updates.

[obtuse coral]

Oh thanks a lot, i'm actually moderating a sponsored stream with streamelements OP so i was a bit scared lol

[scenic garnet]

salut j'ai un probleme y aurait t'il des francais ici ( french )

[fast otter]

#🇫🇷︱français

[ivory zenith]

Chatbot still broken on YouTube

[fast otter]

#helpdesk-youtube 😛

[ivory zenith]

Yea

But no help

Either it will remain in a broken state or it will never get fixed.

[dire hamlet]

whats up guys and girls!

[manic quiver]

Hey what channel should i speak in for help related to sponsorships

[past shell]

@manic quiver ⤵️

If you need help with your campaign or sponsorship please use our form here: https://strms.net/sesp_help Thank you.

[manic quiver]

This did not help.

Can any staff member maybe message me and help me?

[frozen pasture]

Sponsorship issues are handled via the contact form at the link above

[gusty dawn]

How can I test my alerts to make sure they work with my stream? I am switching from nightbot to this one.

[lost rivet]

hiii, i have a question, but im not sure if im in the right chat to ask?

its related to the streamelements marathon timer

[manic quiver]

I used that, but this is a time sensitive issue. I have one day left to accept the sponsorship that disappeared.

I need to find where my sign-up went

can somebody please help me that isn't a chat support on the website that I will need to wait 72 hours for a reply ?

[wispy tartan]

im still not able to fix my music request on stream deck

any help?

[ivory zenith]

Did you try the helpdesk?

Also - has anyone tried the elgato key light mini?

[frozen pasture]

I have one and I don’t like it

[ivory zenith]

really why?

I'm wondering if I should replace my keylight air and get 2 of those and call it a day

[frozen pasture]

Honestly, the regular key lights and key light airs are good. The mini is “okay” but I don’t feel like it has the “oomph” to be a good light. I attached it to a DSLR and it didn’t really do much

[ivory zenith]

gotcha gotcha

[frozen pasture]

The full-size key lights are legit. I tried to shoot a video with one and cried

[ivory zenith]

well if you're down to sell me your mini lmk.

[frozen pasture]

The mini just can’t light the same

[ivory zenith]

so it's more of a short sized project kinda thing?

3rd light per say?

[frozen pasture]

It’s decent as long as the room is dark af

Like a razer kiyo light

[ivory zenith]

oh ew

[frozen pasture]

Yeah

It’s not good

[ivory zenith]

anything resembling razer in any fashion to me is ew

razer is the hyped ricer of cars to me

[frozen pasture]

I did a green screen shot and I used 2 key lights and an air instead of the mini because the mini on the camera didn’t output enough light

[ivory zenith]

even bypassing the battery?

[frozen pasture]

Yeah

Actually bypassing the battery caused an RMA