helpdesk-twitch

[clear trail]

so it will be from 0
@scarlet tiger so it will start from the time I enable the loyalty?

[scarlet tiger]

exactly

[clear trail]

okay thanks

[sudden scroll]

Hey All - when I hit "Start Streaming" on OBS - it only give me the option to Stream to YouTube - any ideas?

[round bramble]

@sudden scroll StreamElements menu, on top of OBS > Logout > Login

[nimble dune]

Login with twitch

[vagrant merlin]

you have to connect to your twitch account or whatever account your trying to stream on

[sudden scroll]

Have done that too....

[nimble dune]

Okay relog please as the bot said and login with twitch...

[sudden scroll]

Thanks all - that fixed it!

Logged out of Streamelements...!

[slender prism]

I just fired up the OBS.Live version and received and OBS update notice. Is this just for OBS, or is there a new OBS.Live version? I checked the "Help > Check for Updates" and it shows OBS Studio 26.0. Should I update or wait for the Live update?

[sudden gull]

is there a way to make a widget that will go off like an alert with a chat command

[ionic kelp]

@slender prism Wait.

[meager mirage]

Hello everyone, I ran into such a problem that I can not add a Twitch channel, while logging in via YouTube. What are the requirements for the Twitch channel? since I could just log in from him.

[worldly otter]

@slender prism I updated my OBS to 26.0 and now I can't install Obs.Live, they probably pushing an update I guess

[chrome folio]

@worldly otter close OBS, open the OBS as an administrator and try to update.

[acoustic bronze]

sorry if this is mega newb question - is there an overlay editor that isn't browser based?

[quiet geyser]

Is there a way to set the alerts for mass gifting instead of a alert popping for each person that is gifted a sub?

[ionic kelp]

@acoustic bronze unfortunately no.

[acoustic bronze]

fair enough, thanks anyway

[worldly otter]

@chrome folio it keeps crashing here, I might try to reinstall the whole thing

[acoustic bronze]

so most people just do one overlay per OBS scene right? That seems like what makes sense

[ionic kelp]

Generally yes. Certain things might require an additional overlay but that's generally niche uses.

[untold crest]

@worldly otter Check task manager if you have any OBS running and also - you may try to install it with admin privileges (rmb => Run as admin on installer icon)

[twilit karma]

hi guys, after change my twitch id, commands not working
what can i do?

[round bramble]

@twilit karma If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[acoustic bronze]

is there a way to make a box around each individual chat message?

All I can find is a box around the entire chat widget

[worldly otter]

@untold crest after reinstalling first Obs and the Obs.Live everything working perfectly

[gentle star]

Hey there, Sorry for the repost.I found out a bit more information but not much

How can one make it so that you can redeem something from the store, but have that something be random?

I.e 100 LP for any 100 lp item in the store. Unless that is impossible and I was misinterpreting that.

[acoustic bronze]

where's the backup playlist at?

[crimson bone]

When running my stream through Streamlabs, where can I find the browser source url that I need to set up to allow for the sound alerts I've added to streamelements to play? I have everything set up and ready to go, just can't find a link to enter into the source

[ionic kelp]

@crimson bone create an overlay with a store redemption widget in it. Take note of this though.

[round bramble]

We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

[crimson bone]

No worries, thanks for that @ionic kelp 🙂

[acoustic bronze]

oh wtf do I have to keep the media request page open

[finite creek]

are the bots down??

[latent token]

How do I get my streamlabs to pass all the qualities on live? And not just the one on my monitor?

[round bramble]

@latent token We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

[latent token]

@latent token We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.
@round bramble ok

[cinder flume]

has anyone had problems with Skillsy just NOT working? for the past like 2 weeks now i've been wanting to add it and this is all i get. twitch support didn't help either. ik nobody can help me with it i was just curious

also, if i were to add this message. by making the amount 1 would it just mean it'll alert for all bits donations? (sorry i know i'm kind of spamming)

[ionic kelp]

@cinder flume yes to 2nd question and you'd have to contact whoever made the extension for support.

[gentle star]

One more question, How can one have the chat scroll from left to right instead of up and down? I don't see any field to change this. I can rotate the box, but not the text. :X

[cinder flume]

thank you ! and i'll figure out how to message them

[ionic kelp]

#dev-chat but you'd probably be better off with lx's custom one in #widget-share @gentle star

[gentle star]

@ionic kelp thanks! Which widget was it specifically? I ctrl f'd but I don't see one regarding scrolling/chat position?

[ionic kelp]

It's not one by default but his would allow you to customize it with that feature.

[gentle star]

@ionic kelp Ah I may still be misunderstanding, You said "his would" but im not sure which you are referring to? I see bouncing logo, obs control, and tft stats, multigoal, image goal bar, latest youtube video, latest tips, chat poll, and latest events?

Is it one of these?

My apologies as im a bit new coming from streamlabs haha

[ionic kelp]

in:widget-share lx chat

Search in discord with that.

[gentle star]

No results im afraid. Copy and pasted exactly I suppose it was removed 😦

[ionic kelp]

-_- ffs discord

#widget-share message

[gentle star]

Ah! Thank you so much! Sorry for the hassle

[lament blade]

@worldly otter you aint alone check #helpdesk-selive

[cinder flume]

hi im a little confused again, how do i continue setup? it wont let me press the button (idk how to crop the picture on my computer im sorry)

[fickle talon]

Has anyone had issues with FPS on game when they pull up OBS. I play destiny 2 and run way over 80 FPS and when I open OBS it has started dropping my frames to 20. This started saturday, and i after i got the new nvida brodcast

[round bramble]

@fickle talon For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[keen shard]

Is there a way to have the bot respond with a message in chat when someone subs ?

[cinder flume]

under the bot tab labelled modules, yeah

the first one called chat alerts in there, they've got alerts for a bunch of stuff

[ivory cape]

is there a way to test alert?

[round bramble]

@ivory cape You can test alerts via the Emulate bell on the lower left side of the Overlay Editor. Simply go to your Dashboard > My Overlays > pencil/edit button on the overlay. Make sure the Preview LIVE on stream option is on to see the alert in OBS/XSplit** https://streamable.com/vtulg9

[gentle star]

Thank you so much! I was able to get the chat the way I want it now 🙂

Now if I can just find out how to randomize the store items I will be good to go!

[ionic kelp]

That to my knowledge isn't possible but ask in #dev-chat as that's the place that would have a good idea of how to do it. The default options don't have a way to do that.

[gentle star]

thanks! I will head on over there then! 🙂

[shadow veldt]

Hello, must I keep the media request page in my browser open to play the media? When I close the browser the music stops....

[ionic kelp]

Do you have the option for show on stream enabled?

[steel pollen]

Hi guys, i have an ex moderator that is banned from my twitch and removed as a mod on SE, why is he still able to log in and hijack my stream while im streaming?

[round bramble]

@steel pollen Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[steel pollen]

5f03084941c3beac7a92c2f9

not sure how he's managed. reporting to twitch also

[ivory cape]

hmm I appear to be having trouble getting the follow alert to appear center in obs.. i can see it dropping down, but only a small corner of it.. it's way off center.. i've been trying to find what i have wrong, but can't seem to get it to move over into view properly.

[ionic kelp]

@steel pollen You'd also wanna check here as well. https://dashboard.twitch.tv/community/roles https://dashboard.twitch.tv/settings/channel/authorized-streamers https://dashboard.twitch.tv/settings/channel/managed-channels

[round bramble]

@ivory cape The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

[steel pollen]

@ionic kelp thank you, i have checked there and its all clear.

i am really not happy and do not feel safe atm. i was live streaming and hes able to do whatever he likes. he was removed from the SE mod section yesterday

and has no acess anywhere else

[shadow veldt]

Do you have the option for show on stream enabled?
@ionic kelp
Yes ist enabled. But when i want to leave the page it warns me that the media will be stopped

[ionic kelp]

You need to keep it open or use OBS.Live/Ground control. Either way you'd need something open from what it seems.

[shadow veldt]

Okay. Good to know

[coarse wedge]

Is there anyone I could talk to about stream elements partnership? I switched to stream elements struggling to find me way. Would love to talk with someone. Thank you

[spring viper]

simple question. when setting command cooldowns, is the only input option seconds? or can you enter minutes or hours?

[untold crest]

You can input minutes/hours by multiplying the value by 60/3600 🙂

[spring viper]

well yeah LOL

just wondering if there was a different way

thanks @untold crest

[untold crest]

Nah. Only the precise one.

[iron zodiac]

In my SE overlay sub alerts - I have my sub notification sound at 25% and TTS at 100%

In OBS I raised the html source's volume to 200%

The sub alert sound volume is great, but TTS is still a little low. Did I miss something?

[hollow jewel]

do Youtube embed iframes work in streamelements overlays?
All im getting is a black box where the youtube video should be (Custom thing on Overlay)-

[ionic kelp]

@hollow jewel for security reasons no.

[hollow jewel]

aw thats a shame, was trying to make a twitch clip player for my overlay

no worries!

[ionic kelp]

As they happen?

[hollow jewel]

naw, for my intro/outro

[ionic kelp]

Ah.

[hollow jewel]

it will pick random clips from unlisted youtube vids (my clips that i upload)

i have a local version of it which loads clips from disk using node

so it will work fine 😛

[ionic kelp]

Yeah.... Not possible.

[neat horizon]

Hello! My StreamElements Chat Stats says 404 - Page Not Found. Can anyone help to fix it please?

My previous twitch name was: OfficialDPRRD5
Now: RaphFlavier

[errant kayak]

hey Im having issues with tips on my streamelements account

I stream and Im getting tips but they dont show on my leaderboard and they don't pop up in my alertbox

[solemn relic]

Hi, I created an event animation (currently using webm but can change) in 1920x1080 so that it would fit over my stream perfect, but when I pull it into the StreamElements dashboard, it shrinks down to I-don't-know-what-size even if I have the canvas set to 1920x1080. Can't get custom CSS to work either... any ideas?

[vital sequoia]

@neat horizon i get that too!! I also haven’t received my stats email too

[quartz gyro]

Hi, is it possible the change the color of the chat in the overlays ?
I mean to turn the text in black in the image to white because i use a dark background

[steel pollen]

any idea why my stream elements bot is timing out one specific user whenever they talk. wondering if its my ex mod hacking in again. this is really worrying

its been going on all day long during my stream. random polls appearing. people getting timed out

[red burrow]

How do i get chat side bar back on obs

[round bramble]

@steel pollen Please provide a proper screenshot with the issue visible. If not sure how to take a screenshot, you can check here: https://www.take-a-screenshot.org/

[strong kernel]

@steel pollen Adjust your protection level.

https://streamelements.com/dashboard/bot-spam-filters

[red burrow]

How do i get chat side bar back on obs

[strong kernel]

If you're using OBS.Live, the StreamElements menu at the top of OBS.

[opal flame]

Hi, I've been using the media request widget but I cannot find the volume button anywhere and when I hover over the video the volume button from youtube is mutes and unmutes by itself.

[strong kernel]

@opal flame There is no volume button on the website. The player itself controls the audio.

Mouse over the video while it's playing.

[floral steeple]

is there a way to show emotes on screen for points like the !#showemote command on streamlabs?

[red burrow]

@strong kernel it doesnt update,so i cant see what people are saying

[strong kernel]

@floral steeple Redemptions don't explicitly trigger anything other than sounds and gifs/videos.

[quartz gyro]

Hi is it possible to turn the color of the chat widget to white ?

[round bramble]

@red burrow StreamElements menu, on top of OBS > Logout > Login

[opal flame]

@strong kernel But this is what happens. I try manipulating the volume from there and it only lets me unmute and when I do so it mutes again automatically and I can't even see a bar to move the volume.

[strong kernel]

@quartz gyro Look at pinned messages in #helpdesk-selive regarding dark mode, and disable it.

[floral steeple]

i mean the point system of streamelements itself

[quartz gyro]

Thx @strong kernel

[steel pollen]

thanks @strong kernel i unmodded the bot temporarily

[strong kernel]

@floral steeple So do I.

[quartz gyro]

Sorry @strong kernel i mean the chat widget in the overlay creator of SE

[strong kernel]

@opal flame Unless someone else has manager access to your account and is clicking the mute button, it behaves like any other YouTube embed. Nothing in our system will automatically make it mute.

@quartz gyro Select the widget and go through the Settings menu on the left.

[opal flame]

@strong kernel Oh wait, I think I found the problem. I had to make the video bigger. Somehow it doesn't work on the small format. Thanks for the help!

[chrome sparrow]

so i have a question

[round bramble]

@chrome sparrow Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[quartz gyro]

I cannot @strong kernel

I only have background color settings

[strong kernel]

@quartz gyro Do you see that line next to the font selection?

[quartz gyro]

Oh sorry

Thank you so much

I didn't saw it

[floral steeple]

👉 🌹@strong kernel thanks for helping us all

[chrome sparrow]

how do i get the game overlay to work on Ginshin Impact

[strong kernel]

What game overlay?

[chrome sparrow]

Orange peel

[round bramble]

@chrome sparrow To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

[solemn mulch]

Hi, my alert for store purchase in AlertBox is not working.
When I emulate an item redemption, nothing happens.

[chrome sparrow]

like i have to use my display capture instead of my game capture to show the game

[wary halo]

then do that 😛

some games can't be captured with game capture

[chrome sparrow]

ah ok bc i did know

[winged flume]

To get the things from the website the widgets how get it in obs do you use obs live or just normal obs?

[wary halo]

you can use both

[round bramble]

@winged flume To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

[wary halo]

OBS.Live is just a plugin for OBS

[winged flume]

Ok

Thx your good at your job the bot and you rubenSaurus

[wary halo]

No problem 😄

[round bramble]

@winged flume I am just a simple bot, doing what the amazing support team tells me to do! They are the real MVP's here!

[winged flume]

:)

Does it work the same as 2 years ago?

[round bramble]

@winged flume We've released our new Overlay Editor revamp. You can check out the changes and how to work with it here: https://youtu.be/X5VzXjqAsjk

Check out our blog post as well: https://blog.streamelements.com/streamelements-overlay-editor-just-got-even-better-c22cb5b4853e

[vale osprey]

So I've heard twitch's max bitrate is 6000? Is that true?

[strong kernel]

Last I checked.

[spice breach]

I need help with my alerts

[round bramble]

@spice breach Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[gentle star]

After doing some more digging a thought just occurred to me. The store redemption is in the sound effect category

Is there an option to add a variation/variables for redeemable store items? That would probably answer the question I had.

[vale osprey]

So, that being the case, I probably shouldn't stream 1080p60, correct? Should do either 1080p30 or 720p60?

[strong kernel]

@gentle star No, redemptions cannot have variations.

@vale osprey 1080p60 is possible with 6000 bitrate.

[spice breach]

@strong kernel how do I fix alerts

[strong kernel]

@spice breach You need to be as descriptive as possible when describing your issue.

[wary halo]

Or even go 864p60fps

[spice breach]

So when I text the alerts they work but when I’m live there never working

test*

[round bramble]

@spice breach To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

@spice breach The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

[strong umbra]

is it possible to make a follower goal that the progress is my current followers total plus N? instead of having to reset every time some one unfollows?

[strong kernel]

You would need to custom code a goal widget for that.

[strong umbra]

can you maybe give me some reference how different that would be from just setting up a goal

[strong kernel]

Actual HTML/CSS/Java coding.

[teal oar]

My chatbot is announcing the wrong game. Im Streaming LoL and i selected Lol. However he is still posting "StreamElements: serenix is now live! Streaming FINAL FANTASY XIV Online: Destroying Friendships" any idea?

[strong umbra]

OK so in short its not possible with SE alone

[round bramble]

@teal oar Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[strong kernel]

@teal oar Start by making the bot a moderator.

[teal oar]

how? 😄

ill need to watch some tutorial D:

[strong kernel]

/mod StreamElements

[teal oar]

inside chat?

[strong kernel]

Yes, inside chat.

[fallow oak]

heya, a tip automatically showed on my overlay but then I think since I changed my name its not there anymore, any way I can manually put back in?

[teal oar]

done

[round bramble]

@fallow oak Please provide a proper screenshot with the issue visible. If not sure how to take a screenshot, you can check here: https://www.take-a-screenshot.org/

[strong kernel]

Changing your name doesn't change top tip data.

[royal robin]

anybody knows if i can activate and deactivate sound filters with hotkeys?

[round bramble]

@royal robin For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[blazing stirrup]

is it possible to log into the integrated chat AS the admin bot?

[strong kernel]

No. It's a public bot. Giving access to people would be a disaster.

[blazing stirrup]

oh I see

[fallow oak]

anyway to bring the toptip back?

[round bramble]

@fallow oak Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[fallow oak]

5f186a84c4b8417f5c99b2c7

[uneven slate]

Can someone froim staff please help me with a name change

[round bramble]

@uneven slate If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[strong kernel]

@fallow oak Widget is working fine. That being said, bear in mind it's set to the session top tip.

[round bramble]

@teal oar Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[uneven slate]

old name: beepbeep2000
new name: cuidavo

[fallow oak]

how can I make it any previous tip

the latest one

[tough swift]

hi there, i need help with COD warzone, please.
i have an i7 7770k, GTX 1080, 16gb ddr4 350mb internet 400mb up, and i get laggy as hell while streaming!

[strong kernel]

@fallow oak You can't make the "top tip" become any other tip than what the top tip is.

[round bramble]

@tough swift For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[fallow oak]

oh I just realised he made an additional tip which is why it is working now

so it will only be replaced if someone tips a larger sum or more recently?

[silk kindle]

hey guys hope everyone is well

[strong kernel]

Larger. Top tip means top tip. A lower one won't matter to it.

[fallow oak]

awesome, thanks for clarifying 🙂

[silk kindle]

anybody really experienced with adding your own custom alerts and having the text look correct when alerts happen?

[round bramble]

@silk kindle Text not showing up over your alerts? Go to the Advanced Text Settings and set the top margin to 50, you can work your way to the right position from there.

[silk kindle]

i need my alerts to display the correct info and the text be flush within the alert

[tender ember]

I need some help. The Twitch Media Request on OBS is not working for me and I am not able to insert a youtube link for playing music on my stream

[round bramble]

@tender ember Please provide a proper screenshot with the issue visible. If not sure how to take a screenshot, you can check here: https://www.take-a-screenshot.org/

[spice breach]

How do I set a Sub goal on my twitch with obs

[quaint vine]

It's in the addon setings

[tender ember]

That's the error I get when I try to add a link or type in the description of the video I want

[round bramble]

@tender ember StreamElements menu, on top of OBS > Logout > Login

[quaint vine]

@spice breach Go to the addon settings in your streamelements overlay and their should be a + button

[tender ember]

I'm still getting an error after I signed out and signed back in

[spice breach]

@quaint vine

[sinful quest]

Hello guys, I become affiliated today and I would like to configure my loyalty points for new subscribers (I saw that there is an option that subscribers can get more points). The thing is that I can not see that option in my points configuration. Maybe I should wait a little bit longer before it appears? It is any way to force streamelements to know that I am already afilliated?

[tender ember]

Congrats on affiliate!

[round bramble]

@sinful quest Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).

[abstract needle]

Hi, my Chat Stats aren't working (404 - Page Not Found). From what I've read here it seem the issue usually has to do with name changes but I haven't changed my name since using StreamElements. I did, however, change my name before using StreamElements and I'm wondering if that's still the issue. Old name: Cgardnerphoto / New Name: iTopherG

[strong kernel]

@abstract needle You've had older names. What were they?

[abstract needle]

old name and current name are in the message above

[strong kernel]

That is not the correct name.

We need an older name.

[abstract needle]

that's all i've ever had

from what i can remember

[strong kernel]

Then your channel has never been tracked. It's now been added.

[abstract needle]

Great, thanks 🙂

[soft tiger]

Hello, when i use command with variable ${setgame "<game>"} - it is eror and bot writes "failed to update channel, please re-login", i relogined to bot, bot its dont help, what i should do to fix it?

[round bramble]

@soft tiger Please provide a proper screenshot with the issue visible. If not sure how to take a screenshot, you can check here: https://www.take-a-screenshot.org/

[round bramble]

@soft tiger Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).

[soft tiger]

@soft tiger Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).
@round bramble doesn`t help(

[true bluff]

Hello, I updated OBS Studio and the info update for twitch and the chat box for it disappeared and I'm not sure how to get those back again.

[round bramble]

@true bluff If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of OBS.Live
2. Exit OBS (make sure OBS is not running)
3. Delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. Start OBS.Live
5. Settings > Stream > Disconnect > Connect

@hallow knot Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

[ivory siren]

I’m looking for an extended guide on chat commands for moderators.
So the /timeout commands
Making and editing custom commands through chat rather than through the dashboard, as well as changing the user level for example

[round bramble]

@ivory siren You can add, remove and make changes to custom commands in chat with !command/!cmd flags:

!command add (commandname) (commandresponse) - allows you **to add **a new custom command
!command remove (commandname) - allows you to delete a custom command
!command edit (commandname) (commandresponse) - allows you to edit an existing custom command
!command show (commandname) - allows you to see the raw response of a command before variables are used
!command options (commandname) -(flag) - allows you to change settings for an existing custom command

Valid flags for !cmd options include: -enable -disable -cd (number in seconds) -usercd (number in seconds) -cost (number) -level (number) -type (say, whisper or reply) -count (number)

Syntax example: !cmd options twitter -usercd 60 -type reply -level 250

@ivory siren
Chat/Bot Levels
100 - Viewer
250 - Subscriber (Twitch subscribers automatically placed at this level)
300 - Regular
400 - VIP (Twitch VIP automatically placed at this level)
500 - Moderator (Twitch chat moderators automatically placed at this level)
1000 - Super Moderator
1500 - Broadcaster

Dashboard Manager Levels
Bot Supervisor
Editor
Full Access
Owner
https://i.imgur.com/s61Liry.png

[ivory siren]

How do I give a user a timeout for a certain amount of time

[weak shard]

I would like some assistance on making a audio command please and thank you

[lament blade]

I just updated obs stream elements and now it will not properly connect my twitch account. help please

[strong kernel]

OBS 26 was released today and OBS.Live has not yet been updated to support it.

[tidal quail]

Hello! I need some help setting up SE Pay for a Business Account. Thanks!

[round bramble]

@tidal quail Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

[weak shard]

Im trying to create a command that plays an audio sound and am stuck on a step where it wants a command Get the item name/command from the 2nd creation page I dont know what this means

[ivory siren]

Can I make command aliases through chat as well, or is that Dashboard only?

[strong kernel]

Dashboard only.

[ivory siren]

Thanks

and timing someone out through chat works the same as with the other bots?

[weak shard]

I have a audio command set up but the audio wont play when I do the command

[strong kernel]

@weak shard https://www.youtube.com/watch?v=BXGMjHqwVFE

[weak shard]

yep did all that the sound still wont play

[round bramble]

@weak shard To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

[weak shard]

can i not play the sound from the browser itself?

If i leave editor open?

[strong kernel]

That's not how this is meant to work. Follow the bot instructions to add your overlay to your OBS.

[round bramble]

@west frost For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[solemn mulch]

My alerts sound volume doesnt change. In OBS, the volume is the same when I put 1% or 100% in streamelements.

Even when I put 0% the volume sounds the same

and it's too loud

[strong kernel]

@solemn mulch Edit the variations for each type of alert, not just the main alert.

[solemn mulch]

the widget that im testing doesn't have variations

[strong kernel]

If it's a custom made widget then you'll need to contact the creator.

[solemn mulch]

It's the Store Redemptions widget

[strong kernel]

Volume is edited in the stream store, not in the widget.

[solemn mulch]

oh

let me check

nope, im trying to lower the alert sound

[strong kernel]

What "alert sound?"

[solemn mulch]

when someone purchase something and the alert appear

[strong kernel]

A redemption? All redemption volume is controlled in the stream store, per item, if that item has a sound effect.

If that item does NOT have a sound effect, then it uses the sound effect in the widget's settings.

[solemn mulch]

the item doesnt have sound effect

[strong kernel]

Then it is controlled by the widget's sound and volume settings.

[solemn mulch]

the volume is 0% but when I buy the item, my ears explode

[strong kernel]

So... clear the sound?

[solemn mulch]

i dont have this sound downloaded since its a default sound

[strong kernel]

Also, don't set to 0%, set it to 1%.

If you don't want sound, clear the sound.

[solemn mulch]

i want it

but lower

[strong kernel]

Then set it to anything other than 0%.

[solemn mulch]

set it to 1% and nothing changed. Still too loud

[strong kernel]

Did you click save?

[solemn mulch]

yes

a lot

lol

[strong kernel]

I recommend giving the item its own sound and controlling the sound there.

[solemn mulch]

how can i get this sound?

[strong kernel]

Default sounds are not offered for download. Downloading assets is against our Terms of Service.

[solemn mulch]

It's a default sound and i dont have it downloaded

ok

Sound effect itens in the store doesnt support text messages

[strong kernel]

Yes, they do.

Wait, hold on.

You don't need to make the item a sound effect to get a sound effect to play.

Stream perks are sound effect plus image/gif/video.

[solemn mulch]

yes, sorry. didnt see it

my bad

i think it worked

thanks alot

<3

[lapis mortar]

Anyone ever have the issue where you can see chat messages in other streams, but not your own?

[cinder siren]

I still can’t get my emails from stream elements for my stream summary 😭 idk what’s going on

[slender sentinel]

My streamelements keeps asking me to save when I change something in stream settings even though I've clicked save. Then it doesn't update my game to twitch if someone shouts me out it says I was playing Among Us but I was playing World of Warcraft or Just chatting.

[wind flume]

Anyway we can self advertise at?

[round bramble]

@wind flume Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

[wind flume]

Damn. Could make a tab for it

wouldn't hurt anything. Twitch is already hard how it is. but thanks for the info.

[cinder siren]

Hi! Do you know how I get a summary in the email? I used to get it and the last few streams I haven’t received any

[hidden lagoon]

Guys please help me! I've changed my bot for a custom name one and it works for a little while but it keeps going back to default and showing streamelements name.. on mobile only streamelements bot reply too, i dont know what to do

[keen meteor]

My overlays/widgets in OBS will either stop working or disappear in mid stream on Twitch. I am using the Sparkle Simplicity overlay. Thank you

[raven bison]

where tf are my tips going?

setup donation link in my channel, mahy people have tipped and i have zero tipping history on stream elements'

[dry hare]

Until it clears PayPal or SE.Pay it won’t show in the activity feed

[round bramble]

@hidden lagoon If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

1. In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2. Click on Stream Settings > Custom bot name
3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
4. Scroll a bit down and click on the purple Connect Custom Bot Account button
5. Log in as usual and Authorize the custom bot name
6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again

[uncut vapor]

Hey guys, i'm having a really sad issue with streamelements, my following alertbox are not sync with twitch and dashboard do not count the followers i'm receiving. Same as Labels. Today i had 10 new followers and the alerto box only showed once. Do you guy have any ideas how to fix it?

[raven bison]

not to mention, i dont get notified at all when i get donations

[uncut vapor]

same here, bot isn't working

100%*

my first stream everything worked just fine, but since then everything seems broken. i've teste on streamlements overlay edit and they are working just fine. Same on OBS, but when i go live most of the people that follows me or anything related do not shows up

i don't want to redo everything and use streamlabs but it seems the last solution to it

[raven bison]

i get follower alerts and cheer and bit alerts, but not even an email at the very least for donations

i have lost subscribers due to not thanking them for donations because i have not been noitified

[keen meteor]

I'm not using a custom bot

[ionic kelp]

Right click the browser source and choose properties. Scroll down and refresh cache.

@uncut vapor There is a chance those are refollows which do not trigger the alert. If you're explicitly sure they're valid new follows please give me the following.

[round bramble]

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[uncut vapor]

@uncut vapor There is a chance those are refollows which do not trigger the alert. If you're explicitly sure they're valid new follows please give me the following.
@ionic kelp i'm 100% sure, i've streaming for only 5 days, so basically it's nearly impossible that i'd have missed someone hahhaha

[round bramble]

@raven bison Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

@uncut vapor Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[uncut vapor]

@uncut vapor Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
@round bramble 5f6e46cc2b1577460abc470a

[zenith widget]

@uncut vapor Show me a screenshot of all those 10 followers from today

that shows that you've received them less then 24 hours from each other

[raven bison]

surprise surprise that page link doesnt work lollllllll

[zenith widget]

@raven bison how did Caproud get his Acccount ID then?

[uncut vapor]

wasn't 10, my fault it's 7

[keen meteor]

mine is not followers, my chat will freeze on my overlay, web cam border will disappear etc.

[ionic kelp]

Probably should've pinged ya

[uncut vapor]

@uncut vapor Show me a screenshot of all those 10 followers from today
@zenith widget streamelements only notified me of 2 of them

[ionic kelp]

Right click the browser source and choose properties. Scroll down and refresh cache. @keen meteor

[zenith widget]

@uncut vapor Yes I see the difference

[raven bison]

@round bramble 5f505b0c3fdb0b254865646

[zenith widget]

But I am replied to multiple people here

@uncut vapor Resubbed your webhooks so events should start coming in normally.

[uncut vapor]

No worries, KeiZar!

[zenith widget]

@raven bison thats not a valid account id

[uncut vapor]

Thanks so much for the support guys

[raven bison]

@zenith widget 5f505b0c3fdb0b2548656461

[uncut vapor]

Have an awesome night and you guys do not even know how much this is important to me, i'm 100% glad that it's fixed. If it happens anytime soon, is there something that i could do to not bother you guys in here?

[zenith widget]

@raven bison and how are you sure you are getting tipped?

@uncut vapor no

[raven bison]

i have tipped myself several times to the link given to me by stream elemtns

[uncut vapor]

@uncut vapor no
@zenith widget Ok, have a great night, thanks again! GGs guys ❤️

[raven bison]

i have received 1 email saying ive been tipped by a subscriber

[zenith widget]

You only have PayPal setup currently, meaning that what ever email you receive will be from PayPal

But I'm not seeing any tips in the revenue history, meaning that the tips are being held by PayPal

check your account with them and see if you need to accept the tips

if you have to accept them, then your account is not fully verified

[grave charm]

Hi. I was wondering when you create a chat command if you can make it send a reply to the user specified.. so like !command @anotherperson

and it will whisper the reply to the user specified

[zenith widget]

But this is only for it to respond to the user of the command

not the targetted person

but if you are looking to target the response to the user after the command then the response needs to have ${user} in it

example:
!test @zenith widget
chat response: @zenith widget this is the test command
Dashboard response: ${user} this is the test command

[wild glacier]

Hey all! I'm currently trying to make the animation settings work on a widget I have on my overlay. For some reason, any time I try to emulate it, it doesn't work? My widget is a goal tracker and I'm just trying to have it fade it when something's added to the goal (in this instance, when a Sub happens) and then fade out once it's done.

[zenith widget]

are you using hte default goal widgets?

[wild glacier]

No unfortunately

[grave charm]

I was hoping it would send a PM to the targeted person

I'm guessing there is no way to do that?

[zenith widget]

The bot can only whisper to the actual user of the command not the targetted person

@wild glacier then what exact widget are you using?

[wild glacier]

It's a goal widget from an overlay package I had gotten before. I added a custom image instead of the default and I'm using it to "fill up"

I believe it's the Retrowave widget. I think it's from NoD

[sly goblet]

Hello, I'm extremely new to the whole obs thing

would there be someone to teach me how to set up my twitch obs? 😮

I'm super confused on how streamelements work

[zenith widget]

@wild glacier then you will have to ask them if something like what you asked about is possible

since its a custom widget

[round bramble]

@sly goblet New to StreamElements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[wild glacier]

Thanks @zenith widget I'll see what I can do

[sly goblet]

ty

[obsidian isle]

Hi, I just made a custom chat bot. But the chat bot won't respond to any other users other than me the broadcaster. Would anyone have any idea about this maybe?

[placid raptor]

you mean custom bot name @obsidian isle ?
set up through OBS.Live?

[obsidian isle]

@placid raptor yea

[round bramble]

@obsidian isle Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[obsidian isle]

so my account ID which is likie 20 characters long etc

I just found out it works for some channels, but not others. As in some channels typing into my chat, the !commands work, and for some it doesn

5f5dc1a94e1678f02ca741f0

[dim badge]

my streamelements wont let me edit my cheer alerts. no matter what image or sound i put under cheers it will still play the default

[zenith widget]

Check the variations

[silk kindle]

@dim badge click disable sound

[zenith widget]

No

[silk kindle]

Then emulate again

[zenith widget]

i'm 100% sure he is not editing the variations of the cheer alert

[dim badge]

@zenith widget was right

[silk kindle]

That worked for me when I had custom sounds built into my custom alerts

[dim badge]

i have to disable the variations

[zenith widget]

it has nothing to do with removing the sound on the default alert

[dim badge]

thank you!

[silk kindle]

Speaking of custom alerts does anyone know how to get the text be flush within the alert?

[zenith widget]

be flush?

Is it an animation thing?

[obsidian isle]

Hi, I just made a custom chat bot. But the chat bot won't respond to another twitch channel I made. But it works for others. There is no ban or timeout on this user, and I can't figure out why the bot won't respond to that specific user but it responds to others. Would anyone have any idea about this maybe?
Account ID: 5f5dc1a94e1678f02ca741f0

[round bramble]

@obsidian isle If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

1. In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2. Click on Stream Settings > Custom bot name
3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
4. Scroll a bit down and click on the purple Connect Custom Bot Account button
5. Log in as usual and Authorize the custom bot name
6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again

[obsidian isle]

Nothing works, it seems like it has a bias against a specific account.

[zenith widget]

@obsidian isle you have "followers only" mode on

either disable that

or mod the custom name

[obsidian isle]

The account is following, i did mod them same thing is happening

[zenith widget]

If you've setup the custom bot properly, it would reply to me using this command

but its not

so either do the above instructions

or do this:

!botdebug

[round bramble]

1. Right click on your OBS desktop shortcut and open the Properties
2. In the Target field, add the following to the very end: --remote-debugging-port=40404
3. Open OBS (or restart if it was open)
4. Open your web browser and type in: localhost:40404
5. Click on StreamElements - Activity feed
6. Navigate to the Console tab
7. Type the following into the console and hit enter: store.customBot.removeCustomBotIntegration()
8. Try setting the custom bot name
9. Remove the additional flag in step 2 from your shortcut properties.

[silk kindle]

@zenith widget sent u a dm if that’s ok

[silk kindle]

I had custom animated alert boxes made to pop up when I get an alert. I made them outside stream Elements

How do I get the text ...you know for the name of the follower, sub, Dono to fit within the box and to be in sync with the animation

The problem I have is the text pops up before the animation

@zenith widget

That’s what I mean to be flush

[zenith widget]

If its custom built, then it might be best to talk with the person who made it for you

As adjustments might need to be made to the CSS

or ask in #dev-chat if anyone is willing to help you adjust the CSS

[silk kindle]

The person that made it is a graphic designer and just makes the graphics he doesn’t know stream elements unfortunately

[zenith widget]

ok so its nots custom built

its more just custom designed graphics

[silk kindle]

Here let me show u

[zenith widget]

"custom animated alert" makes me think its custom coded

because...well the old Shroud alerts he used, were customly coded with the designs in mind

and some animations were only possible with custom code manipulation 🙂

If you are not usign the Custom CSS option in your alerts

then click on "Text settings" -> advanced -> adjust margin

thats it

[silk kindle]

@zenith widget

[zenith widget]

I get it - its just custom graphics

No need to tag me so frequently, i was expecting it

and to save you the trouble of someone stealing it, I removed it 😉

as mentioned follow this: "Text settings" -> advanced -> adjust margin

[silk kindle]

gotcha did that.

another problem is the text appearing before the animation

how do i fix that

[zenith widget]

in the animation settings there is a text delay slider

[silk kindle]

ok

i also have a alert that, that is supposed to cover the whole screen when it goes off

how do i size it to where it does that

i couldnt find it

[zenith widget]

graphics need to be rendered out to fit the size they are suppose to fit

for example if you have one that fits the entire size of 1920x1080

then you can add a 2nd alert widget in the overlay

and setup the alert with that graphic

Just make sure to mimic the same settings as a variation in the original alert widget, so taht they don't play at the same time

and make sure teh 2nd alert widget is full screen sized

[silk kindle]

is there like a guide i can watch that shows this?

[zenith widget]

• Add a 2nd alert widget and expand it to fit the entire overlay editor space
• make sure to disable all other alerts, except the one that you wish for it to trigger
• make sure to set the desired alert as a variation
• make sure to remove the image, sound and text from teh default alert settings on the 2nd alert widget
• on 1st alert widget, make a duplicate variation of the alert, but remove the image, sound and text

thats it

[silk kindle]

so the hwole canvas is 1920x1080?

whole

[spice steppe]

Would anyone be able to help me! My StreamElements bot won’t display my timers and does not respond to my chat with follows etc, I have removed it from the channel and re added it but still nothing :/ but some times works when I’m offline only

[zenith widget]

@silk kindle by default ,yes

@spice steppe are you using custom bot name?

[silk kindle]

how come when i click text over image the text dissapears?

[spice steppe]

@zenith widget no just the standard ‘StreamElements’

[zenith widget]

!margin @silk kindle

!margins

[round bramble]

Text not showing up over your alerts? Go to the Advanced Text Settings and set the top margin to 50, you can work your way to the right position from there.

[silk kindle]

what does text over image do\

because i can get the same result with column

[zenith widget]

places the text over the image

but you need to adjust the top margin

[silk kindle]

yea i did that and the text appeared way above the image

am i missing something?

[zenith widget]

Did you adjust the top margin?

[silk kindle]

yea to 50\

[round bramble]

@silk kindle Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[silk kindle]

5f5bfaf5b96d296cf35aa279

?

[zenith widget]

Which alert has the text appearing way above the image?

[silk kindle]

i fixed it

but i have it set on colum not text over image

i messed around with the delay sequence too

are you in my account?

[zenith widget]

Not at the moment, no

I saw that the text was alligned OK with the alert and went to do other things

[zenith widget]

seems to be working normally for me

what are you experiencing?

[round bramble]

@lament blade Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).

[blazing furnace]

Hello everyone, I saw that is possible to set the chatbot to greet a specific user when he write in the chat for the first time of the session, but no idea how to do it. Can someone help me?

[sweet socket]

@blazing furnace that is not possbile via our bot

[late kayak]

Can I get a staff member to DM me? I'm stuck in email verification loop over on https://support.streamelements.com with "403: Forbidden" errors and need someone who has Zendesk control to override it. Until such time that an email is verified, I can't submit any tickets there.

[sweet socket]

ill ask around for you @late kayak

[blazing furnace]

@blazing furnace that is not possbile via our bot
@sweet socket oh thank anyway 😩

[sweet socket]

Have you set the variations? @lament blade

otherwise the standard one will most likely override it

either remove the variations or upload another video notification for them

All the notifications are like that

that have multiple things available, so follower alert not

but donations, cheers, subscribers etc do have variations

yhea if you only test an alert with 1 sub, the 2 months subbed won't be triggered for example

but will someone sub for 2 months, then the default alert will pop up

Can I get a staff member to DM me? I'm stuck in email verification loop over on https://support.streamelements.com with "403: Forbidden" errors and need someone who has Zendesk control to override it. Until such time that an email is verified, I can't submit any tickets there.
@late kayak be sure to contact staff via: [e-mail]

[vagrant patrol]

is there any way to change/edit/reverse a giveway? i dont seem to have any options on my current giveaway

[zenith widget]

Only if you close it and then copy its settings

[slow stirrup]

hi guys, yesterday I did not received my report"StreamElements Stats", is there any issue regarding this?

[zenith widget]

It may take some time for the email to be sent

[slow stirrup]

hum, I finish my stream yesterday but not received

[vagrant patrol]

@zenith widget if i was to close it, would anyone who has spent loyalty points to redeem tickets for the giveaway be out of the points?

i know i can just give them points back but im wondering

[zenith widget]

you can refund the points when you close the giveaway

[vagrant patrol]

gotcha

thanks

[obsidian isle]

1. Right click on your OBS desktop shortcut and open the Properties
2. In the Target field, add the following to the very end: --remote-debugging-port=40404
3. Open OBS (or restart if it was open)
4. Open your web browser and type in: localhost:40404
5. Click on StreamElements - Activity feed
6. Navigate to the Console tab
7. Type the following into the console and hit enter: store.customBot.removeCustomBotIntegration()
8. Try setting the custom bot name
9. Remove the additional flag in step 2 from your shortcut properties.
   @round bramble Hey I tried to add --remote-debugging-port=40404 to the part in target

But it doesnt let me do it at all eh

[zenith widget]

add space betweetn the quote mark and the --

[obsidian isle]

thank you

mine now looks like this D:\obs-studio\bin\64bit\obs64.exe" --remote-debugging-port=40404

wont let me click ok

[round bramble]

@shut cave Please ask your question in one helpdesk channel only. A support volunteer or StreamElements staff member will assist you as soon as they are available. Asking in multiple places will only result in confusion, not faster answers. Thank you for your patience.

@shut cave Consoles do not have native support for overlays. You would need a capture card, PS4 remote play or Xbox companion app and a PC with OBS in order to have overlays over your console gameplay.
We have an blog post about how to setup console streaming with our essential tools: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[fickle gorge]

I changed my Twitch Username and now the commands aren't working anymore. How can I fix that?

[round bramble]

@fickle gorge Go to the Dashboard > Right side > Part channel > Join channel (https://streamelements.com/dashboard)

https://i.imgur.com/uYVb8OK.png

[zenith widget]

What?

affiliate invite?

If you mean Twitch Affiliate

then you need your parents to look over that

[obsidian isle]

add space betweetn the quote mark and the --
@zenith widget mine now looks like this D:\obs-studio\bin\64bit\obs64.exe" --remote-debugging-port=40404
wont let me click ok. im definitely doing something wrong here sorry

[zenith widget]

you are missing a quotation mark at the start of the path

then thats the problem

[obsidian isle]

THANK YOU

localhost:40404 in chrome comign up with nothing

[zenith widget]

do you have OBS open?

[obsidian isle]

yea

[zenith widget]

Then you should see at least 1 of these

[obsidian isle]

says it refused to connet

i wish i could see them

This site can’t be reachedlocalhost refused to connect.
Try:

Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_REFUSED

[zenith widget]

after adding -remote-debugg

did you restart OBS?

[obsidian isle]

yea

few times now

D:\obs-studio\bin\64bit\obs64.exe D:\obs-studio\bin\64bit\obs64.exe" --remote-debugging-port=40404

somehow it looks liek that now

ok im sorry, idk how it even did that

its working now i got the webcontents

[sinful quest]

Hello guys, quick question. If i open a giveaway, does it have time limit? I mean, my idea would be to open a giveaway for 10 days and people can buy tickets during these days. I see there is a time counter in streamlabs, but I dont know if it will stop suddenly

[zenith widget]

The time limit is the time limit you set your self

you can have it open for 1 second up to how ever long you want

[sinful quest]

That souns great

Thank you @zenith widget

[obsidian isle]

1. Right click on your OBS desktop shortcut and open the Properties
2. In the Target field, add the following to the very end: --remote-debugging-port=40404
3. Open OBS (or restart if it was open)
4. Open your web browser and type in: localhost:40404
5. Click on StreamElements - Activity feed
6. Navigate to the Console tab
7. Type the following into the console and hit enter: store.customBot.removeCustomBotIntegration()
8. Try setting the custom bot name
9. Remove the additional flag in step 2 from your shortcut properties.
   @round bramble Ok i did it all. connected the bot again and changed the shortcut

the account that wasn't working in the chat commands is still not working

😦

[round bramble]

@obsidian isle Please connect your streaming account (Twitch, YouTube, or Facebook) with Discord by going to Settings and then Connections here in Discord. https://streamable.com/eg92w

[obsidian isle]

@obsidian isle Please connect your streaming account (Twitch, YouTube, or Facebook) with Discord by going to Settings and then Connections here in Discord. https://streamable.com/eg92w
@round bramble ok done

I've kinda given up for the evening. i can't figure this out, nothign seems to be working

😦 i

ill try again tomorrow maybe

[lament blade]

hi! i'm the one having issues to load the site

[round bramble]

@lament blade Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).

[lament blade]

unable to do it either (it keeps "loading")

[zenith widget]

what exactly keeps loading?

Show a screenshot please

[zenith widget]

have you tried in incognito mode?

[lament blade]

i used firefox and it works

it must be the adblock. i will try

it works in incognito

i will try to find whats the troublematic extension

InoReader O_o

Thanks in any case ! 😉

i think its not an extension but passed a time

i restart the browser and works but in a moment it stops working

and the console is full of errors

[wild jetty]

is this the accumulative cheer amount for the month or the highest cheerer for the month? I'm looking for the highest cheerer option and wasn't sure.

[lament blade]

this is without extesions turned on when it stops working passed a time

i will try to change my dns service

[spring hound]

How do i set up a Tip panel?

[round bramble]

@spring hound Twitch's official help guide for Panels: https://help.twitch.tv/customer/portal/articles/2416760-how-to-edit-info-panels

[worthy juniper]

Hey guys! How can i do a command in the chat that say the name of the person that wrote it and the name of a target person?
Ex: Hey user1, user2 thinks you are handsome!

[frank yarrow]

helpme guys

immissed link to add moderator

[acoustic urchin]

When I try to add points to a user it says user not found

Even if it’s for myself

[lament blade]

Changing my dns and using the cloudflare ones seems to solved the issue so my ISP could be doing something wrong...

[narrow ibex]

@worthy juniper Try ${user} , ${touser} (touser will show first word after command or sender's name)

[placid raptor]

@frank yarrow what do you mean?

@acoustic urchin what command are you using?

[acoustic urchin]

!addpoints

[placid raptor]

and no matter who you try to add points to, it gives you the same output?

[acoustic urchin]

Yes

[placid raptor]

are you using @ when stating a username?

try without it

just !addpoint passionful 40867326

[acoustic urchin]

Ahh yess it works now thank you !

[placid raptor]

np

[analog fulcrum]

Hello, i have an interview with Anat Greenberg but either he doesn't get my email or doesn't respond to me. Where can i find him?

[swift mist]

oh god i screwd up. i accediently just blocked donations from my own mobilepay system. who do i need to talk to, to get a block removed from my account

[winter cradle]

@analog fulcrum send me you name in DM

[ionic kelp]

@swift mist What do you mean exactly?

[swift mist]

@ionic kelp Rev. History. i was trying to block specific donations coming through as they are not donations but a regular payment from my sister to spotify family. totally forgot that the system uses the same mail for all donations that comes through the api from my MobilePay system (MobilePay is the name of a danish payment system)

so now i blocked ALL donations from that system. I know i could just change the mail and it should be solved but i would just like to get the block removed

[swift mist]

So there is no staff with time to remove a single block? it is the only payment block there is on my account so it should be quite easy to find 🙂

[ionic kelp]

Just so I can have them take a looksie at stuff please grab this.

[round bramble]

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[cerulean cove]

Helloguys, I cant find where to activate my SE bot 😦

[swift mist]

@ionic kelp 5c69c29c872a062afcea0cd4

[open gust]

Hey I need a bit of help. I changed my username on twitch and ever since my stream elements hasn’t notified me in follows or timers haven’t worked. Can anyone help?

5f5a31a3b550fc20d63cc882

[round bramble]

@open gust If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[scenic nimbus]

donation tip alert doesn't work

[open gust]

Old name is x07CandyMan07x new name is Frumpsy

[high raft]

Hi, I was wondering how to test my overlay before I go live. I'm having trouble getting kappagen to work after adding it to my overlay.

[scenic nimbus]

donation tip alert doesn't work, the moderation tip is disable

[lapis mortar]

Nobody can see each others chat messages in my stream. They see their own and mine, but nobody else. I see my own, but nobody else. Any ideas?

[lament blade]

Hey guys cane soemone help me with the Boost goal thing its not showing the /??? it stops the goal at my 40 ive tried it all but cant get it right please dm if you have a fix for this

[bold bramble]

haha

[round bramble]

@bold bramble Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

@shut cave Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

[chrome folio]

Offtopic conversation, use #general-chat ... watch out for #welcome

[lament blade]

I think its the MrBoost Advanced Goal thing im trying to use anyone got any use in this that can help?

[bold bramble]

I didnt promote anything ):

[median basalt]

So my chatstats still don't work.
Old name: Call_Me_Content
New Name: ThatMichelGuy

[molten sluice]

Guten Abend Ich Streame mit Streamlabs OBS und möchte Streamelements als Bot, Donation, Chatbefehle uns. benutzen kann ich beider verknüpfen?? Ohne Dopplung?? wenn ja wie??
Alles für Twitch.

[pearl flint]

@molten sluice #🇩🇪︱deutsch

[molten sluice]

german yes

[silk kindle]

I have a customer alert that is supposed to cover the whole@screen when it goes off

Is it not possible to size it to that?

With an alert

[molten sluice]

Good evening, I stream with Streamlabs OBS and would like Streamelements as bot, donation, chat commands us. can I use both connect? Without duplication? if yes how??
Everything for Twitch.

[sly goblet]

How to do a greeting chat bot when someone watches my stream??

[pearl flint]

@sly goblet The best I can think of is just setting a command with like a ridiculous amount of triggers that would hopefully cover every way that people say hi to come into the chat

[sly goblet]

Please give me a proper guide coz I'm extremely new to this things

[pearl flint]

@sly goblet Go to your streamelements dashboard -> chat commands -> add a new command -> advanced settings, then just make the response whatever you want the bot to say, and set the "command keywords" to all the words people use to come into chat

[sly goblet]

what I m ean

is an automated greeting bot

like how streamlabs greet new viewers

[pearl flint]

I could be wrong but I don't think streamelements has that exact feature

@sly goblet ^

[sly goblet]

I hope they could do the same

coz that helps alot when you're just starting out

[bitter tide]

Hi! the OBS and the BOT of streamlabs are not responding to the commands. Do you have any idea what it could be?

[nimble dune]

@bitter tide This is StreamElements ask streamlabs.

[round bramble]

@bitter tide Please ask your question in one helpdesk channel only. A support volunteer or StreamElements staff member will assist you as soon as they are available. Asking in multiple places will only result in confusion, not faster answers. Thank you for your patience.

[silk kindle]

I have a customer alert that is supposed to cover the whole@screen when it goes off
[9:46 AM]
Is it not possible to size it to that?
[9:46 AM]
With an alert

[vapid coral]

Hi, I'm having an issue attempting to utilize a custom font I have installed.

[green seal]

Why my overlay isnt showing 😦 I added it as a source

[round bramble]

@green seal OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS (This does not apply for OBS on Mac)
https://i.imgur.com/ggMe9ZE.png

[green seal]

its the same , as i recall the only thing that worked when i changed the numbers !? 800 or 600

[round bramble]

@green seal The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

[green seal]

Thank you it worked

[nimble dune]

[mortal dove]

Yoo

How do I keep a tab locked

How can i keep the tab to stay infront of the other website im using

[river sage]

Simple question (hopefully) i just want to know how to change overlay quality to 720p instead of 1080p without it cropping

[lament blade]

Got a question, how do I unblock a tipper? I dont see a menu on how to do so

[terse gate]

question is there a mobile stream deck i can get

[elder sorrel]

@lament blade Tipper's name and email. Dev would have to do it.

Can DM me it so I can pass it to staff.

@terse gate Elgato Streamdeck has a mobile version for iOS I think.

Ah works for Android and iPhone. Neat

[terse gate]

thank you

[elder sorrel]

@river sage Did you try scaling your Resolution in OBS?

Would be in the OBS Settings -> Video. Base Canvas 1920x1080 & Output Scaled 1280x720

[river sage]

@elder sorrel thanks that works well for OBS, I am however using twitch studios, any advice? it uses a lot less processing power... and i dont have a lot

[elder sorrel]

Ah. I never used Twitch Studios ever so I have no idea.

[terse gate]

is there anyway i can keep my chat open with stream elements in the same window and not have to open up my twitch dashboard

also sorry for asking a lot of questions

[sterile chasm]

Hello, I have accidently created another account on twitch with suffix 'staryznowugra-2617', didnt noticed thad and setup my whole account. Is it possible to turn my accout name into just 'staryznowugra'?

[terse gate]

nevermind forget my question i got it

[median basalt]

Idk if someone is working on my problem with my chatstats but if it's fixed could I get a @ ? Would be highly appreciated 🙂

[terse gate]

@median basalt hi

[median basalt]

Lol

[lament blade]

are you able to change The Streambots Name From StreamElements to another Name

[round bramble]

@lament blade Currently renaming the bot fully works with OBS.Live.
You can follow this video guide to set it up: https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676
If you don't want to use OBS.Live and want to stick with Ground Control, please let us know your Twitch username.

[lament blade]

Am I able to apply one variation of a alert to other overlays so I dont waste time making it again in other overlays

[glacial basin]

anyone can tell me why the sub goal widget on screen is off when you do the !subs command in chat when on stream?

[snow radish]

Hey, Would anyone know how to fix the bot not chatting in chat, but works in other chats? if that makes sense

[cinder flume]

can someone pls help kinda asap ? im on stream rn and someone's saying my audio is super quiet and they can't hear my mic. i stream on ps4 only so my audio configurations are purely in the console, and they're all set to the correct settings

idk what to do

[vestal marsh]

hi

if i apply for affilaite and im not from the uk would i receieve letter from twitch

[wary halo]

email

everyone gets it when they meet the requirements

[vestal marsh]

ok so u would get no letters

just emails

[wary halo]

no

yes

[vestal marsh]

k

i also need help with

the tax iinterview

i completed it but it still says that we nned a exter piece of info

[wary halo]

we can't help with that, this server is for support with the StreamElements systems

you would need to contact Twitch

[vestal marsh]

could u know what this means

oh

ok

[silk trench]

has anyone here migrated their streamlabs settings over to streamelements

[vestal marsh]

@wary halo can u give me a link to contact twitch

[wary halo]

google for: twitch support

[vestal marsh]

k thx

[hollow tundra]

Does anyone know how to make the bot reset, and work in chat again, for some reason it isn't responding to command entries

[minor oak]

I've been having some issues lately where the alerts won't go off

if I get a sub, dono, or raid, a lot of the times it won't work

[dire mango]

Hello everyone. I am wondering if I can get some help. I am looking to build a command or task a bot (I am not sure which would work better) to pull the current music I am listening to from Youtube so others can get the link as well. I am not trying to put it into the overlay, just under a command.

[turbid lava]

how do i change the title of my stream

[round bramble]

@turbid lava There is a bug with setting the stream title in OBS and the dev team is investigating.
In the meantime you can set the title using the !settitle command in chat (if enabled in your bot command settings) or with the Twitch dashboard: https://dashboard.twitch.tv/stream-manager

[tardy sonnet]

how do i change the title of my stream
@turbid lava if you use obs.live, then you can do it right within OBS by using the dockable toolbar

@turbid lava

[magic coral]

Hello I am having trouble on my stream elements it not connecting on twitch and i have tried clearing the cookies and disconnecting it still hasnt work

please help if you can thank you!

[chrome folio]

@median basalt stats page updated.

[median basalt]

Thanks a lot 💙

[lethal gulch]

is there a way to promote your twitch channel as starter

[wary halo]

social media

[toxic imp]

Having an issue with my streamelements in my stream, streamelements is still in the channel and not parted the bot also isn't banned in my stream either but none of my commands are working and I have loads of commands set up etc can anybody help me with that?

[blazing plinth]

Quick question, I've been using the ground control app for over a year now for song request management. Now all of a sudden it doesnt like actually playing viewer requested songs (the requests ARE on), and when I try to skip from my backup playlist to the next song (which is the user requested song) the skip button just literally doesn't do anything

[round bramble]

@toxic imp Please ask your question in one helpdesk channel only. A support volunteer or StreamElements staff member will assist you as soon as they are available. Asking in multiple places will only result in confusion, not faster answers. Thank you for your patience.

[soft tundra]

Looking for support. Recently changed my name on twitch and despite the fact that it is still linked to my new name on twitch (online and on streamelements OBS). My Streamelements bot commands no longer work. As well, despite being "connected to chat" Streamelements OBS no longer loads chat.

[round bramble]

@soft tundra If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[soft tundra]

The Mod was already joined so i parted and rejoined. Old twitch name was: Pattyriceberg New twitch name is: Pattyrice

[livid vessel]

Hello everyone, having trouble for streaming... When I hit start streaming I get a message saying: Failed to connect to server, Hostname Found, but no data of the requested type. This can occur if you have bound to a ipv6 address and your streaming service only has IPv4 addresses.

[strong kernel]

@livid vessel So go to Settings>Advanced and set Bind to IP back to Default.

[sterile chasm]

Hello, I have login to streamelements and my accounts has suffix like this "staryznowugra-2617". Is it possible to have just my twitch name without suffix instead? it looks really bad in tipping link. I probably logged with yt or fb previously.

[stone spire]

Hi, I seem to be missing a stream report (email) from a recent stream, is there any way to force send it, or view and equivalent summary on the dashboard?
or should I just wait and see if it shows up?

[livid vessel]

@strong kernel worked! Thank you very much

[round bramble]

@stone spire Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[strong kernel]

@sterile chasm You will need to email us at [e-mail] with the JWT tokens for the account with the numbers and the account without in order for us to switch them.

[stone spire]

Account id: 5a1fb87f74b74400012128ac

[lethal tide]

Hello. Is there a problem with the "Custom bot name" option? I haven't been able to use this feature for months. I'm using it at OBS.Live. If I select the BOT option to use my own username, it stops sending messages in the chat. If I select the option "Set custom bot name", even when logging into the secondary account, the account name does not appear and asks to log in again. I can only use the default name. I have already uninstalled and installed the application, I have already logoff and login, but it does not work!

[round bramble]

@lethal tide If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

1. In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2. Click on Stream Settings > Custom bot name
3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
4. Scroll a bit down and click on the purple Connect Custom Bot Account button
5. Log in as usual and Authorize the custom bot name
6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again

[toxic imp]

Having an issue with my streamelements in my stream, streamelements is still in the channel and not parted the bot also isn't banned in my stream either but none of my commands are working and I have loads of commands set up etc can anybody help me with that?

[flat forge]

the bot won't respond to any command and it's on

[strong kernel]

@toxic imp Turn off follower only mode.

[toxic imp]

Follower only mode is not on

[sterile coral]

how do I get donations with streamelements if I'm under 18

[toxic imp]

Never have had it on for that matter @strong kernel

[sterile coral]

I can't use paypal nor se pay

[sage jewel]

Ola

[strong kernel]

@toxic imp Yes it is.

@sterile coral You must be 18 or older.

[sterile coral]

to get money?

could I ask my parents to set up an account in my name

[round bramble]

@sage jewel Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech

[sterile coral]

would that be allowed?
or am I simply not allowed to use streamelements

[toxic imp]

@strong kernel One of the mods must have put it on and me not realising I've never had that on

[strong kernel]

@sterile coral You can use StreamElements. But PayPal and SE.Pay both require you to personally be 18 or older. Your parents cannot set it up for you.

[round bramble]

@toxic imp If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

1. In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2. Click on Stream Settings > Custom bot name
3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
4. Scroll a bit down and click on the purple Connect Custom Bot Account button
5. Log in as usual and Authorize the custom bot name
6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again

[toxic imp]

@strong kernel

[strong kernel]

Screenshot your custom bot settings.

[toxic imp]

Where is it on there? @strong kernel

[strong kernel]

In the menu in the top left of the activity feed.

[toxic imp]

Cant see it @strong kernel

[strong kernel]

Now go back and follow the bot's instructions.

[lethal tide]

As I said: I log in with the BOT account, I authorize the use of the account, but in OBS.Live everything is "deleted". I cannot send a test message and I cannot log in with the secondary account.

[round bramble]

@lethal tide 1) Right click on your OBS desktop shortcut and open the Properties
2) In the Target field, add the following to the very end: --remote-debugging-port=40404
3) Open OBS (or restart if it was open)
4) Open your web browser and type in: localhost:40404
5) Click on StreamElements - Activity feed
6) Navigate to the Console tab
7) Type the following into the console and hit enter: store.customBot.removeCustomBotIntegration()
8) Try setting the custom bot name
9) Remove the additional flag in step 2 from your shortcut properties.

[vapid coral]

Having a problem using a custom font for an overlay. I’m inputting the name into font family correctly but the text isn’t reflecting the change. Help?

[round bramble]

@vapid coral Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/

Custom Fonts

Steps:

1. Install the font on the streaming PC or choose a pre-installed windows font.
2. In the overlay widget settings, select Text Settings
3. Click on Enable Custom Font
4. Type the name of the font as it appears in the windows font directory (This is usually C:\Windows\Fonts)

Note: After installing fonts, the browser and OBS must be restarted for the font to appear.

[vapid coral]

I’ve done that, the text still doesn’t reflect the custom font

[rugged echo]

hi, i want know how I take out this option of video of the donates

[strong kernel]

@rugged echo Go to Media request settings and set it to Free. Both or Via Tip will cause that to stay there.

[stiff moth]

Hey guys, Can you whisper commands to the stream elements bot?
For example, checking for !points username through a whisper

[strong kernel]

No. There's no way to tell what channel it's coming from.

[rugged echo]

thankss @strong kernel

[vapid coral]

It’s correctly typed as it is in the fonts folder, but the text doesn’t reflect it

[strong kernel]

@vapid coral Screenshot the font as it appears in C:\Windows\Font.

[strong kernel]

And did you restart your browser and OBS?

[vapid coral]

Yup, it's been installed for over a week now. I'm moving most of my overlay out of OBS directly and into a streamelements link

[strong kernel]

Doesn't matter if it's been installed for over a week. Did you restart your browser and OBS just now, after applying the font in the settings and clicking save?

[vapid coral]

OH

No, hang on

[solemn relic]

Is there a way to create a 1920x1080 alert? If I set the canvas to that size in the creator, it still shrinks the video down

[strong kernel]

The video itself needs to be made at that size.

[solemn relic]

I am exporting the video to that size already

[vapid coral]

The font still doesn't show even after restarting

[strong kernel]

It's likely because of that $ in the name. Symbols are problems.

[vapid coral]

That's how it is in the font directory

[deep crag]

Just curious, but how could you create a custom variable let's say for the subcount, given that twitch doesn't have a suitable way to pull sub points. So that you could at least manually calculate them correctly?

Just joined and asking for a streamer.

[strong kernel]

There's no way to accurately calculate sub points without data from Twitch, which they no longer provide.

[hollow pine]

hey yall! having an issue with the emote display on stream using the link from streamelements onf slobs. anyone else have this problem?

[deep crag]

@strong kernel correct, but what I'm asking is can you do a custom value in stream elements where you can manually set the base number, and then increment from that based on events?

{count +7} for example where count is the set default variable = whatever the starting subpoint count is.

Even if you could pull from an csv or something i could probably skim through that via code if there was a way. Just trying to see if there is a manual solution until they get their act together

[strong kernel]

@marsh pecan Congratulations on your new Muted role. In the future, please don't spam every helpdesk channel with your question, and just stick to one.

@deep crag You cannot. Not for subs.

[round bramble]

@hollow pine We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

[lament blade]

how do i set up my stream i need help

[round bramble]

@lament blade New to StreamElements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[stiff moth]

Is there a way to access SE userpoints through API or whispers to bot?

[strong kernel]

There is no way to make whispers to the bot provide responses.

You were already told this.

[stiff moth]

Sorry i missed that

And the api?

[strong kernel]

API information is in #dev-chat

[stiff moth]

ty

[shy sparrow]

hello

I need help figuring something out

[round bramble]

@shy sparrow Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[shy sparrow]

so im trying to start stream with and says url and stream key are missing

[strong kernel]

So go into Settings>Stream and set it up.

[shy sparrow]

I got it thank you so much!

[somber token]

need help with media share, when it plays on stream the music is distorted (sounds like its playing double or something as if i had multiple tabs up of the same song )

thanks!

[round bramble]

@somber token Make sure to ☑️ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output Scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/6bWXxjR.png https://i.imgur.com/yY0wcFl.png

[west citrus]

Anybody know why the media request doesnt work with lightstream?

[somber token]

@round bramble hey i did that! but not the video is not playing on the stream

[rough jetty]

hello @viscid pebble i cannot seem to get into my dashboard, any link to it just loads the landing page

[round bramble]

@rough jetty Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).

[rough jetty]

WHOA SMART BOT

[somber token]

@round bramble should i try the log in log out too? media request is now not showing onmy stream after checking "shutdown source whennot visible"

[tepid vortex]

I tried to set up my details with SE. Pay but I received an error saying "Form Submission Failed" is there a way to fix this?

[robust gyro]

Hey can I download my assets again?

[strong kernel]

It is against our Terms of Service to download assets.

[robust gyro]

I mean my own, ones that I've uploaded

[round bramble]

@tepid vortex Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

[robust gyro]

I wanted to download my Overlay Rebrand - Just Chatting overlay

[tepid vortex]

cheers bot man

[strong kernel]

Overlays cannot be downloaded.

Assets cannot be downloaded.

It is against our Terms of Service.

[robust gyro]

My own that I've created and uploaded?

[silk trench]

is there a way to set the text stroke outward instead of inward? on smaller sized fonts makes it really hard to read

[strong kernel]

There is not.

You would need to custom code a solution for yourself.

[deep crag]

Does obs studio support any kind of custom variables to utilize? even maybe through like a python script or something?

[round bramble]

@deep crag For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[pliant oak]

hello! i'm trying to set up a commands list on streamelements and when i go to test it, i get the following message: "You can find a list of all commands here *** " . how do i get the link to show up instead of the asterisks ?

[strong kernel]

Make the bot a moderator.

[pliant oak]

i did, its still not working 😕

[strong kernel]

That is a Twitch moderation setting in your Twitch dashboard.

You have Twitch itself blocking all links.

[pliant oak]

oh, thank you!!! its working now.

❤️

[hot halo]

Hello.. I'm trying to fully setup my stream on my new PC and when I go to streamelements the page doesn't load and the page is just white. Any idea what might be wrong. Windows 10. Thanks

[strong kernel]

Use Chrome for starters.

[terse fog]

Hello, i have a question. My chat and activity feed widgets in obs seems to be bugged? When i am not hovering over activity feed or clicked to type into the chat widget, the entire box of text and everything gets very blurry, i havent found a way to fix it yet myself. Do you have any suggestions?

[terse lark]

hey
is there a Overlay Label with Total-Sub-Points?
I just see one with Total-Subscribers :/

[strong kernel]

Twitch does not provide sub points via their API.

[terse lark]

oh damn, is there a workaround?

[strong kernel]

There is not. There's no way to get the data.

[terse lark]

alright, thank you for helping ❤️

[half vigil]

My SE payments keep failing, anyone know why? I put it all the correct bank info

[round bramble]

@half vigil Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

[boreal escarp]

how would one go about a setting up a music playlist

[naive notch]

Hi everyone, I'm having a problem where when I switch my cheer video/image, it keeps the original video, even though it's changed

[strong kernel]

Edit the variations, not just the main cheer alert.

[naive notch]

Ok i'll try that

Thank you, that fixed it

[austere swallow]

Hello - I'm getting the 404 error for Chatstats - can someone assist?

[round bramble]

@austere swallow If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[austere swallow]

@austere swallow If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).
   @round bramble Old was ScoJo15 new is ScoJo262 (but I changed it months ago)

[dreamy canyon]

hi! any idea why all my twitch vods show as the same game even when it its not a game i played? i change the game title before each stream on stream elements dashboard

[rapid elbow]

@crude pecan can you tell me how to put an overlay on my xbox twitch stream

[round bramble]

@rapid elbow Consoles do not have native support for overlays. You would need a capture card, PS4 remote play or Xbox companion app and a PC with OBS in order to have overlays over your console gameplay.
We have an blog post about how to setup console streaming with our essential tools: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[gritty patrol]

How can I put my new stream key into Stream Elements? It is not letting me go live

[round bramble]

@gritty patrol New to StreamElements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[gritty patrol]

I myself am not very new to streamelements, it has just been some time and for some reason my stream key is not working

[barren oxide]

Hello, I have a question. For my steam, I added my ELGATO source (PS4 ) to stream elements and on my stream the game audio is fine but the voice chat from the PS4 party sounds way too loud on my stream. It’s only the voice, any ideas on how to fix?

[round bramble]

@barren oxide If you are having issues with Elgato hardware or software, we recommend reaching out to their support here: https://e.lga.to/help

[queen plinth]

where can I place my widget token in the streamelements overlays

I can't seem to find the settings section that a tutorial mentioned

[round bramble]

@queen plinth We've released our new Overlay Editor revamp. You can check out the changes and how to work with it here: https://youtu.be/X5VzXjqAsjk

Check out our blog post as well: https://blog.streamelements.com/streamelements-overlay-editor-just-got-even-better-c22cb5b4853e

[solar cipher]

im trying to stream to twitch but connected both youtube and twitch account how do i stream to
not youtube?

[round bramble]

@solar cipher StreamElements menu, on top of OBS > Logout > Login

[ornate vine]

My bank details were never verified, been like 2 months since I changed my banks

[dry hare]

@ornate vine wdym?

[round bramble]

@ornate vine Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

[ornate vine]

@dry hare 2 months ago I changed my bank details on SE. PAY & it said it would take 7 days for it to be verified. I forgot about it looked again today after 2 months and still not verified. I stream on Theta now which people are still donating through Streamelements and I can’t receive the payments. @dry hare

Bet

[round bramble]

@ornate vine Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

[ornate vine]

Already sent email

[dry hare]

Make sure that you received a reply and it’s not in junk folder

[ornate vine]

Okay

Yeah nothing il wait on another response from email

Thanks

[sage ginkgo]

anyone else not having specificly RAID notifications going through?

[twilit grove]

anyone know how to set up text to speach for donos and bits

[zenith widget]

@twilit grove Go to My Overlays -> edit on the overlay that has the alert widget -> click on the alert widget -> cog wheel on the cheers/tips alert -> TTS tab

[round bramble]

@sage ginkgo Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline

Note: If you see X channel has hosted you with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

[radiant lynx]

how to i change text?

[zenith widget]

change which text?

[devout tundra]

My roll credits widget isnt working correctly only shows follows if that. I've tried removing and resetting and making sure the boxs were checked off. I'd appreciate any help

[fathom zodiac]

Hey Hey! Quick Question. I know that you can set a goal of subscribers, tips, bits, etc. but is it possible to have a monthly goal and then have a daily goal as well?

and be able to reset just the daily goal without having to do a reset for everything else?

[opaque mountain]

do you have to have SE.Pay setup in order for people to be able to order merch?

[ionic kelp]

@opaque mountain for merch questions you'd wanna ask in #helpdesk-merch but to answer your question no. Only PayPal.

[opaque mountain]

thanks 😄

[zenith widget]

@devout tundra is it the credit roll from grot or the default widget?

@fathom zodiac you can use the other numbered widgets that support session and monthly data

rather then the default goal widget

[lost basin]

Hi, i wonder if anyone can help me. I've recently set up sound commands on stream elements, but when i put the command in on my twitch chat, it shows up but there is no sound?

[zenith widget]

can you elaborate?

[lost basin]

So i use streamelements on OBS to stream to twitch. I've set up some sound commands for my subscribers to use whilst i'm streaming. Ive set all this up in the store, and when i went to check if they worked, no sound was happening after i typed the command in. Hope that makes sense?

[zenith widget]

Did you add the redemption widget to your overlay?

[lost basin]

So, when i opened my OBS and did a test, the command came up, but there was no sound

Ahhhh.... i haven't done that!

That might be the reason why!

How do i find the redemption widget?

[zenith widget]

My overalys -> edit -> (+) button -> redemption on top in the search -> add the widget -> save -> test command

[lost basin]

I havent got a redemptions widget in my overlays?

[gaunt delta]

is there a way to transfer gifted subs leaderboard names?

[lost basin]

@zenith widget Thank you. You are a legend! 🙂

[zenith widget]

If someone renamed, they need to give at least 1 more gift to show up as the updated name and then you can add their old name to the ignore list in the extension settings @gaunt delta

[gaunt delta]

okay thank you @zenith widget

[lost basin]

@zenith widget When i'm live on stream, how do i get the list up to show viewers what sound command they can type? Is there a command for that?

[zenith widget]

!commands

or !store

to see the redemptions

and if you've set it up correctly

they should be able to use !redeem item_name

or the custom command

[lost basin]

@zenith widget Thank you

[scarlet shuttle]

I need some help. I am trying to edit one of the free Overlays in Streamelements that I decided to use and it wont let me. I been trying to change the name to my Twitch channel and a few other things and nothing is changing. Can somebody explain what the issue might be

[untold crest]

@scarlet shuttle most likely you are editing label names instead of their content. Select a label then click "Settings" in the bottom of left panel. This will allow you to update text and its settings like color, font family and so on.

[spiral walrus]

earlier tonight I streamed for the first time with stream elements and my stream kept dropping frames at an alarming rate! In the end I ended with only a 57 second stream and I was wondering if running stream elements had anything to do with it or it was something going on with computer. I need help!!!

[placid raptor]

that's for you to test @spiral walrus
do you see the same behavior when streaming without SE?

[spiral walrus]

i streamed two hours with no issues last week

that was before i downloaded SE

[placid raptor]

That is not enough of an indication in my opinion
generally speaking you shouldn't see issues when moving to SE
however drop issues are very setup dependent, that's why I'm saying you gotta test it and play with it a bit

if you arrive at the conclusion that this issue happens only with SE, reach out

[spiral walrus]

how do i test if SE is the issue? Sorry I'm new to streaming

[placid raptor]

I'd advise this first

[round bramble]

@spiral walrus New to StreamElements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[placid raptor]

And again, dropping issues can be related to a lot of things

[hollow tundra]

Usually dropping frames has to do with your latency, you may want to check that first. an easy way to tell if you have latency problems is by how long it takes your chat to respond back to you when you stream.

There is an option that will assist you with this.

[zenith widget]

!droppedframes

[round bramble]

Dropped Frames means that you have a bad connection between your device and the streaming platform and most likely something related to your ISP not handling the connection properly.

Speed tests usually cannot help solve this problem and its best to use this guide: https://obsproject.com/wiki/Dropped-Frames-and-General-Connection-Issues

If you stream to twitch, use the !twitchtest command and do a connection test to your regional servers.

[spiral walrus]

thanks for the help everyone i appreciate it

[slate gale]

where do i go to get an image on your merch approve first so you dont have issues of the image being copyrighted by something

[ionic kelp]

@slate gale Pinned messages in #helpdesk-merch

[sweet sail]

Hello, is chat stats still broken? :/

[tacit raft]

Hey guys, don't know where to ask exactly about the streamelements bot. Is there a way to see !quote command list of quotes, edit them, etc.? I've removed one of them and now if I add another quote, it just skips a number in the list.

[placid raptor]

@sweet sail not "still", there are daily maintenance procedures taking place, it is currently down yeah

[sweet sail]

@placid raptor Ah, okey 🙂 Thank you for info

[dark yarrow]

Hey! I was messing around with RegEx on a few commands, but while it says I can input 500 characters, as soon as I go over 100 I'm not able to save the command. Is there something I'm missing?

[placid raptor]

@dark yarrow what are you trying to do?

[dark yarrow]

@placid raptor I'm trying to get the bot to auto respond to certain messages, but when adding a few alterations using | , I go over 100 characters

[placid raptor]

@dark yarrow Please give an example of a command you're trying to set
The logic being the regex being used (including the need for over 100 characters?)
And the end goal you're trying to achieve

[gray kiln]

So I am starting to get the browser based overlays set up in my channel, but the problem is that it is not sizing correctly. This is what I see and I cant not change it

[round bramble]

@gray kiln The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

[zenith widget]

That being said, judging by your screenshot, your OBS canvas is not set to 1920x1080

Are you on a 16:9 monitor?

[gray kiln]

I am adding them at their native resolution and I do already have my settings at 1920x1080 and if I remember correctly, it is a 16:9 monitot

[tight brook]

Hi, I'm trying to apply to MTG creator program and by mistake I applied for EU and I'm in NA. Can't seem to remove the EU application there and apply for NA.. thanks

[gray kiln]

And when I deleted the scene and then re-added it, it now is at what looks like 600x600 and I cant get it to change to full screen

[ionic kelp]

@gray kiln you'll need to relocate the overlay in the editor as you've got it over the bottom right corner.

[gray kiln]

What do you mean? This is all new to me

[robust gyro]

Can anyone link me to a WebM add-on for Media Encoder?

[dark yarrow]

@placid raptor What I'm trying to do is get the bot to respond to people saying "hi" or "thank you" to it. The regex for the "hi" command:
^[hH]([a-z]+).*\s@[sS]tream[Ee]lements|@[sS]tream[eE]lements\s[hH]([a-z]+)?
What this does, it responds to someone saying "hi (@)streamelements" or "(@)streamelements hi". (I know it also responds to a lot more than that, but I'm not trying to create a custom chatbot xD)
For a third variant I'd like it to respond to "HiEmote (@)streamelements" as well. I'd do that by adding |HiEmote\s@[sS]tream[Ee]lements to the code above, but that takes it up over 100 characters

[ionic kelp]

@robust gyro 1 sec

And here http://www.fnordware.com/WebM/

[upper pendant]

good morning, where can i receive support for streamlabs and streamelements? i can't success to connect donations

[ionic kelp]

Can't help you with streamlabs but can with streamelements. What exactly is the issue?

[upper pendant]

i set donations with my tipping page but i can't see them in my streamlabs

for example yesterday they donate in my tipping page but i can't display the alert in my stream

why?

[ionic kelp]

If you mean in streamlabs obs...

[round bramble]

We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

[upper pendant]

so i have to change streaming software?

[robust gyro]

You should ask in their discord

[ionic kelp]

That's not it.

@upper pendant Yes. We can't provide support with it as they do block our overlays at times.

[upper pendant]

ok thank you