#helpdesk-twitch

1 messages · Page 677 of 1

buoyant belfry
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Oh, well if it's known, and hopefully worked on, then that works with me.
For clarifying, if I add their names to the Tipping Moderation filters, NONE of their alerts (regardless of actions) will ever show up, correct?

charred quartz
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click your name

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it will show the preferences button

ionic kelp
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@buoyant belfry You'd have to set the Filter action to don't show alert.

hushed bolt
loud magnet
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I’m sure this has been asked a 1000 times but I find conflicting answers...can I rename the SE bot? I currently stream using SLOBs

charred quartz
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settings

hushed bolt
buoyant belfry
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@buoyant belfry You'd have to set the Filter action to don't show alert.
@ionic kelp Can I do that in the Tipping Moderation tab or there is there another place where I should be looking for this?

charred quartz
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u are in the right tab @hushed bolt

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it should now show all linked accounts

ionic kelp
hushed bolt
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not seeing much here abt preferences

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it has my managers, channels i manage and add channels

buoyant belfry
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I will look into that, thank you very much for your support. You guys are great for taking off of your time to answer our questions whenever we need help and you make using SE a much better experience. anneHeart

charred quartz
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yep

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u want to remove a mistaken added channel

ionic kelp
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@hushed bolt What do you mean preferences?

charred quartz
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it will show there

hushed bolt
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im trying

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to remove myself of groundcontrol

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cause i used the wrong account

charred quartz
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OH

ionic kelp
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Last pinned message here.

hushed bolt
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brug

charred quartz
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why don't u used the word logout?

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XD

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u want to logout from groundcontrol?

hushed bolt
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i accidentally linked a second account to streamelements ground control. how do i log out of ground control
@hushed bolt i quoted it

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i di

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did*

charred quartz
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yeah but u said a second account, i tought u want to remove a linked account

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by that statment

hushed bolt
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oh

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my bad

charred quartz
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no problem, my bad too for getting it wrong

hushed bolt
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i cant find anything to do with logging out on ground control

charred quartz
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click in the three lines Menu in grounds control

hushed bolt
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mhm

charred quartz
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it should show a logout button ?

hushed bolt
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erm

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nope

charred quartz
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sure

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Sudo

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did linked a video

hushed bolt
charred quartz
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for you

ionic kelp
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wrong place

hushed bolt
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yay

charred quartz
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thx @ionic kelp

hushed bolt
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thanks

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😄

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alright i got my regular account in

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im strugglin but you helped lol. ive been taking a couple days setting up everything. doing things like stream layout, bots even making my own bot and more lol

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its been a wild ride

charred quartz
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yea it is

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but every legend has it hard path

trail kelp
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how do you put the super overlays on with a cromebook

ionic kelp
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Unless you magically have something to stream with you dont.

trail kelp
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an xbox

ionic kelp
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You need an actual laptop or desktop to be able to stream with our overlays as neither of those can properly use it.

trail kelp
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but i have seen it on xbox before

ionic kelp
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And those are users not streaming directly from it.

trail kelp
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how would you do it then

charred quartz
trail kelp
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thankyou

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wait is there one for twitch

charred quartz
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did u clicked the link?

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there are two options

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one using a capture card and another is for Mixer

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capture card --> any platform

trail kelp
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so there is no way

ionic kelp
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Not without a PC/Laptop.

trail kelp
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ok thank you sorry for annoying you

quaint tusk
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Is there a way to get alert audio to play from the browser source directly from the desktop?

charred quartz
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sure it had FLP

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just right click the OBS mixer

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and select advanced audio

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then in the overlay controller u change from Monitor OFF > Hear and Send to stream (not writen in that way but u will recognize)

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done

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🙂

quaint tusk
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Ahhh. So monitor the audio from obs. Nice. Thanks

charred quartz
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yess 🙂

hushed bolt
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i know theres a way to change the name for the bot in obs live

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am i right by saying that?

round brambleBOT
rose lichen
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I may be in the wrong area but I cant for the life of me get my tiltify alerts to work. When I test them, it shows. When someone actually donates, it does not.

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Any ideas?

ionic kelp
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@rose lichen Is your campaign selected in the alertbox settings?

rose lichen
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Im going to go with no because I have no clue what you mean, haha. Ill tell you what I have done. I have my tiltify account linked with both twitch and streamelements. I have created the overlay source and added it as a browser source on my OBS. Thats literally all ive done. When I test, they work. When donations come, it doesnt. Is that the missing piece? @ionic kelp

ionic kelp
pliant scarab
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trying to set up TTS for cheers/bits but it is not activating, Donating works though, Any suggestions?

rose lichen
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lmfao thanks. That URL link threw me off

astral umbra
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Hey all: anyone know how to get the total subscriber count/sub train count to "roll" up the numbers instead of just a flash/blink?

lament blade
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commands not working at all

round brambleBOT
ionic kelp
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@pliant scarab It's enabled for the alert type?

rose lichen
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Im going to test now. Thanks again.

pliant scarab
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@ionic kelp Yea so i got into TTS options for it but it's not activating. I do the same settings for tipping/donating but that works

rose lichen
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ha, such a simple solution. Ill be sure to pass that info on to others as it seems to be a common thing happening now. A lot of streamers have told me "its broken". @ionic kelp thanks again.

obtuse depot
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Hello guys, anybody have any idea why my donation goal is not showing up in obs, so far i have it on like 1 week ago the deadline is still active i have no idea whats wrong with it

worldly rune
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Evening, i continue to receive subs, but no alerts are being kicked off, not appear on my latest sub overlay or sub leaderboard, was working fine previously

lament blade
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anyone know how to delete all commands?

rose lichen
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make sure you dont have a minimum set @pliant scarab

pliant scarab
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@rose lichen Is set to 0 so everything goes through

rose lichen
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!command remove ! (command name) @lament blade

pliant scarab
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Yea all the same except no minimum

rose lichen
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Strange. Do you have variety amounts set? Like different amounts of bits trigger different alerts?

pliant scarab
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I think that's default so yea

rose lichen
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Im not sure then. I would simply remove the browser source and re-add. I also have basic knowledge unlike others in here. Just tried to help real fast since i was here already asking for help myself. Sorry 😦

marble igloo
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Every time i try to go to peoples store or even open my dashboarrd on the website it reverts to the home page I NEED HELP!

silk knoll
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I'm trying to add the time command from chat for the Philippines time zone on a twitch channel i mod in, but when i put the time zone in the variable it does not show the correct time

worldly rune
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Evening, i continue to receive subs, but no alerts are being kicked off, not appear on my latest sub overlay or sub leaderboard, was working fine previously
@worldly rune In addition streamelements has the correct total of subs under session data yet not appear on overlay

ionic kelp
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${time.Asia/Manila} @silk knoll This not work?

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@marble igloo If you try in incognito?

marble igloo
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I am not in incognito

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do u want me to be?

ionic kelp
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For the sake of checking yes.

marble igloo
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how do i do that xDDD

ionic kelp
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Ctrl Shift N.

marble igloo
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nvm found it

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so for some reason yes that worked

ionic kelp
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You've got a browser cookie/extension causing issues. Clear streamelements related cookies and try again.

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Or this actually.

marble igloo
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k thank u

round brambleBOT
carmine knot
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does anyone know if there is a way to

keep a donation message, amount, name, on the screen for an extended period of time

Not just from the alert, but lets say.. 5-10 minutes basically

silk knoll
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@ionic kelp Yes the one you gave me did work perfectly, thank you, I was putting the wrong one in.

ionic kelp
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@carmine knot Definitely need a custom widget for that. Beyond that no clue how.

astral umbra
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Anyone got any idea with what I mentioned earlier?

worldly rune
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Evening, overlays are again not being kicked off after a event, and chat timers are being kicked off

round brambleBOT
worldly rune
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should that reset my session timers as well? when i select re-fetch/re-aggregate not updating to the most recent events

flat shoal
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anybody know how to get rid of the "response message" in chat

abstract hemlock
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@flat shoal check your timers

lusty dragon
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@astral umbra if it's not an animation you can choose in the existing options/settings, you may be able to add it in yourself if you're willing to jump through some hoops. Feel free to ask how in #dev-chat , someone there should hopefully get back to you on wyat do do if it's possible

worthy magnet
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How long does it take for my chat commands to get on my channel?

random rock
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Can anybody help me with the "stream starting soon" widgets? i created one and i know how to operate the the widget and settings apart of the widget, but i'm confused how the timer works once you load it into OBS, how do you play/pause the timer? Can anybody help me?

lusty dragon
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@worthy magnet if SE is modded in your chat, it should be instant once you save the command settings

worldly rune
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Is there another was to reset widget data? reset session is pulling the latest

worthy magnet
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Oh so do I have to be live to mod?

random rock
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oh hi catharsis!

lusty dragon
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@worthy magnet nope, just type /mod StreamElements in chat whenever

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@worldly rune not to my knowledge. It resets the whole shebang

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@random rock in the browser source properties for the starting soon screen, select "reload when active". You can manually reset it with the page cache reset at the bottom of the same window

mental radish
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@lime badger Unfortunately it's been removed due to reasons beyond our control.
@ionic kelp What was the reason ? What is a law ? I'm curious because it could be disputed on our site perharps

urban sequoia
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Ok, this is my thrid time asking. I know everyone is super busy so if you have answered and I missed it I am truly sorry.

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I need help with my stream store redemtion alerts, please.

random rock
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@lusty dragon alright lemme try that and i'll get back to you!

worldly rune
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@lusty dragon under total its showing the correct amount, but on sub board and overlay widget it is not

ionic kelp
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@mental radish Regulatory reasons that I know don't the specifics to.

lusty dragon
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@worldly rune try a page refresh or logout. sometimes things just get stuck

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Short of that I'd be stumped FeelsBadMan

worldly rune
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@lusty dragon I've done both, been a week of it not working. Got two subs while the alerts werent kicking off, related?

worthy magnet
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@lusty dragon I made se a mod and my commands still aren't working

mental radish
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@mental radish Regulatory reasons that I know don't the specifics to.
@ionic kelp ok thanks, that's unfortunate I guess payNotpal is the only option

round brambleBOT
blissful crag
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Trying to get a custom command for text-to-speech. Instead of typing !redeem tts Hello Wonderful World , I'd like to remove the word "redeem" . I have this as a custom tts command with the following response $(redeem tts) ${1:} . However when I do !tts Hello Wonderful World it ends up just saying the first word "Hello" . How do I do it such that all words starting from the specified index will be included in the text to speech?

blissful crag
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Argument ranges seem not to work. Used ${1:30} and only the first word is recognized

sour umbra
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hi!! I've had issues with my alert box not showing in live stream. They are showing up now! But the audio isn't playing :/ also, I''ve banned some words for chat but they're not being censored lol

earnest pulsar
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Hey guys, I have been streaming on twitch & currently have my alerts/chat box setup perfectly. I wish to switch to Mixer, is it possible to get my alerts/chat box overlays from one (Twitch) account to my (Mixer) account? Thanks!

empty sapphire
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Where can I find information about setting a new sub goal?

round brambleBOT
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@empty sapphire We've released our new Overlay Editor revamp. You can check out the changes and how to work with it here: https://youtu.be/X5VzXjqAsjk
Check out our blog post as well: https://blog.streamelements.com/streamelements-overlay-editor-just-got-even-better-c22cb5b4853e

We are thrilled to announce the launch of the remastered StreamElements Overlay editor!
https://p.strms.net/newoverlayyt

Why StreamElements Overlays are better?
😎 Simple: Load your entier setup using only 1 link
⚡ Fast: Cloud-powered Overlays arrive in real-time, say goodb...

▶ Play video
icy pine
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hello, is there a way to display a counter on screen?

urban sequoia
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Where do I edit my images for my alerts for the stream/loyalty store?

abstract hemlock
urban sequoia
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@abstract hemlock I'm here, but I don't see an edit for the duration of the image. Am I overlooking it?

haughty shuttle
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@urban sequoia when you click on it, go to setting below and there you have duration 10

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By default it's 10 sec

urban sequoia
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@haughty shuttle, I am not seeing that.

haughty shuttle
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Sec I wil show you

urban sequoia
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Thank you. So sorry

haughty shuttle
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Click there first

urban sequoia
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ahh, ok, one sec.

haughty shuttle
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Then scroll down

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You need to do that for each alert

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And if you have variations to

urban sequoia
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ok, so I'm in redemtions and there is no variables

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one sec

haughty shuttle
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@urban sequoia
You found it?
Did you add the alertbox widget?

worthy magnet
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@lusty dragon thx for your help fr bro

chrome folio
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Where do I edit my images for my alerts for the stream/loyalty store?
@urban sequoia you will set up your items on the Stream Store (see the link on the Renziito's message) to use store redemptions widget on your overlay... Then on the widget store redemptions you won't have to set the image or sound.

urban sequoia
chrome folio
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Click on Settings @urban sequoia

urban sequoia
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Alert box has been added. I have also created the redemption alert. There are no variables on the alert itself, it picks up the alert that was set in the store.

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one sec

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oh wait, you said I don't have to set the redemtion alert?

chrome folio
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It is Alert Box, see some tutorials on the StreamElements channel on YouTube to help you.

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You have to add Store Redemptions ;)

urban sequoia
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ok, I will look again. I've been working on this for a month 😦

rough zenith
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Hey yall I cant seem to be able to let my viewers submit videos to the mediashare, I have it set to both free and tipped videos, I can only seem to be able to add them myself from the website

random rock
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@lusty dragon , wasup dude, when you said set the properties of the stream starting soon you said "reload when active" option. Is that option in my OBS "Refresh browser when scene becomes active"?

urban sequoia
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Thank y'all!! I'll let you know how it goes.

rough zenith
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Hang on im stupod im sorry

haughty shuttle
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Hello,
Is there a way to have the system like streamlabs did, when you start your live you can change the title and game before live.
Or we need everytime to connect on the webpage and do it via the there?

rough zenith
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Hold up I am stupid, for whatever reason when someone requests a song/video it just skips the current one.

ionic kelp
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@haughty shuttle You can do that with the stream info dock either from OBS.Live or if you connect your account under settings > stream instead of using a stream key.

prisma relic
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is it skipping a song on your backup list or skipping other peoples requests @rough zenith ?

haughty shuttle
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@ionic kelp thanks I will take a look when home

lofty summit
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Meu donate com voz do google está bugado, deixo ativado e mesmo assim o bot não lê a mensagem

ashen root
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how do you resize the image on the merch store? because when i uploaded my image it became really small on all of the products.

ionic kelp
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@lofty summit #🇵🇹︱português

zenith widget
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!merchfaq @True_Tics#8431

round brambleBOT
urban sequoia
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@chrome folio are you still here?

chrome folio
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@urban sequoia yes 🙂

urban sequoia
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Are you able to answer a few more questions?

lusty dragon
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If you ask he'll try privacyChamp

urban sequoia
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lol

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Ok, here is my screen. I don't have the menu at the top like all of the videos. A small menu comes up with the plus sign and that is where store redemption is located.

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When I click it, it becomes simply redemption in the menu on the left. There is an alert duration setting, but it is not working and there are no variables

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I mean, everything works, I just need to shorten the time the image is on my screen

chrome folio
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@urban sequoia you will install (add) the Store Redemptions widget, only once. Them, you will set up the widget, but not add image and sound.

urban sequoia
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right. Those are set

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But the image plays longer than it should on most of the alerts

chrome folio
glacial moat
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on a side note can someone answer if i am able to use a custom font while trying to create the alerts on stream elements? i have installed the font and restarted the pc but i cannot find it even with the enable custom font dragger on

urban sequoia
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Right. I have mine down to 5 and yet the images still exceed that.

round brambleBOT
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@glacial moat Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/

Custom Fonts

Steps:

  1. Install the font on the streaming PC or choose a pre-installed windows font.
  2. In the overlay widget settings, select Text Settings
  3. Enable Custom Font
  4. Type the name of the font as it appears in the windows font directory (This is usually C:\Windows\Fonts)

Note: After installing fonts, the browser and OBS must be restarted for the font to appear.

chrome folio
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@urban sequoia did you set the duration and save the overlay change?

urban sequoia
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Yes. I have now brought it down to 4s

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You know, I'm going to log out and then log back in.

blissful crag
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Trying to get a custom command for text-to-speech. Instead of typing !redeem tts Hello Wonderful World , I'd like to remove the word "redeem" . I have this as a custom tts command with the following response $(redeem tts) ${1:} . However when I do !tts Hello Wonderful World it ends up just saying the first word "Hello" . How do I do it such that all words starting from the specified index will be included in the text to speech?
I think I got skipped 😦

zenith widget
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${redeem tts ${1:}}

blissful crag
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Omg! Thanks @zenith widget !

lament blade
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I getting people coming into my channel talking aboutt he riots

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I'm using the Banned Words feature, I typed 'floyd', test filters

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And Phrase does not match any of my group?

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I'm confused as to what I'm doing wrong?

zenith widget
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Because the group is not activated

lament blade
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Thank you

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It works

gritty haven
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so inoticed the the stream elamsnts add on for obs there a a lil lag on my stream but obs is not detecting it is this normal?

astral umbra
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@lusty dragon Thanks. I actually didn't mean any specific animation with the sub count, but more of the way streamelements fetches the new sub counts. Instead of it recognizing new subs every few seconds, I was wanting the live roll up of sub count. Unless that is within an animation?

lusty dragon
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@astral umbra are you using a static subscriber counter?

astral umbra
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@lusty dragon I'm not sure honestly. I just added the "[count]" label from the overlay manager.

keen ocean
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hey guys, I have a little question
so basically my resolution is 1680x1050 even tho I select 1920x1080 and 1280x720 for scale, the question is that I want to use less cpu without downscaling what should I do ?

lusty dragon
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@astral umbra yeah that'd be it. Those don't really have much flexibility. I suggest looking through #widget-share for a counter with a bit more "life" in it

round brambleBOT
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@keen ocean There are no "best settings".
Please understand that every setup will be very different.

Any guides or videos that claim otherwise are misinforming. Your best option is to start with a base and adjust as necessary.

You can run the OBS auto-configuration tool. To use the auto-config, click on the Tools menu in OBS, select Auto-Configuration Wizard, and then just follow the on-screen directions.
You can use this tool to get baseline settings for your hardware and adjust as necessary from there.

Test, test, and test again. We are happy to offer suggestions for any issues you may be having afterwards, but not a list of settings.

Thank you SEheart

lament blade
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AFAIK, Downscaling doesn't use much CPU process

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@keen ocean What CPU do you have?

lusty dragon
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It doesn't. It's pretty minimal impact overall

lament blade
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I would instead focus on what scaling method you use because that determines the quality

keen ocean
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I dont have graphics card btw 😄

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its builtin

lament blade
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oof

lusty dragon
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Oof. Depends on what you stream then

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Anything more than Wormz and you're gonna have a hit LULW

keen ocean
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nah I play league 😄 on lowest settings

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hit me up with some suggestions guys please

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I want to use less cpu

lament blade
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720P at 2500 should give you some ample room

lusty dragon
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Ah yes, a cpu heavy game. The best for only having a cpu razW

lament blade
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Are you using QuickSync?

keen ocean
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my upload speed is 25mbs+

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bitrate 3500

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cbr

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yes

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@lament blade quicksync

lusty dragon
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2500 would make league look like pixelated water

keen ocean
lament blade
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At 720P?

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I don't know to much about QuickSync, but that should alleviate resources for CPU to work

keen ocean
lusty dragon
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Oh 720.

Pixelated ice jahihihihi

keen ocean
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even tho my monitor resolution is 1680x1050

lament blade
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Catharsis

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k

lusty dragon
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Don't mind me it's almost 2am and I'm memeingyuuki

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lookin for beans with the bois

keen ocean
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is it gonna take less cpu if i change my canvas to 1280x720?

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and match both canvas and scale

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It means its not gonna scale right

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?

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or it doesnt matter

lament blade
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Base Canvas affects the capture window

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Is the game is in 720P?

keen ocean
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I go borderless 720p

lament blade
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If you have overlays, you might need to resize them

keen ocean
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if it helps

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full screen is 1680x1050 tho

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but its better to use lower

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for more fps

lament blade
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Yeah

keen ocean
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if uknow what i mean

lament blade
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Yup

keen ocean
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I think if i buy graphics card everything will be perfect

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and yea one more question

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what number should I put there o.o

lament blade
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I would lave at default unless you know what it does, and I don't

keen ocean
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okey

lusty dragon
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@keen ocean
The asynchronous operation allows Media SDK to process multiple tasks without syncing, so more tasks can be processed in parallel before syncing to free resources. AsyncDepth is the parameter that controls the level of asynchronous operation before syncing. With larger AsyncDepth, Media SDK would allocate more surfaces to support asynchronous processing of multiple tasks. As such, although larger AsyncDepth allows more tasks to be processed in parallel, it can also cause the shortage of the resources that are available for further processing.

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You asked YoshiEmpty

lament blade
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woosh

keen ocean
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I searched that up but

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there is no explanation of

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what number should I use

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for example if im multitasking 4 app

lusty dragon
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Default

keen ocean
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i have to put 4 there?

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why Ill put 10

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and open 4 apps

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u get what im saying right?

lusty dragon
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More is more weight on your cpu

keen ocean
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I use higher

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ofc

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but

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how can it detarmine

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what default number is

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its just dumb no?

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define*

lusty dragon
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4 is fine, no worries

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I may be in a meme mood tonight but I wouldn't actually recommend something bad for you @keen ocean youcantjustemotefingerguns

keen ocean
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heh thx 😄

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so what should I buy first graphics card or more ram (ihave 4gb atm)

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to improve performance

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kinda too many questions but

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im like really bad

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at this 😄

lusty dragon
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Do you only play league?

lament blade
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does anyone know how to make a command that promotes a position in media request

keen ocean
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I cant play any other games ON STREAM

lament blade
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for example !promote #3

keen ocean
#

so league works fine

lusty dragon
#

@keen ocean honestly my old 770 from 2013 could run league on high with no issues, though I had an i7 4790 to match. I'd say anything from then on for a gpu would help a good amount. Anything is better than on-board

lament blade
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Like move the song in queue @lament blade ?

lusty dragon
#

And buying used a few gens back is way better for the wallet

lament blade
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yea

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Idk, but might be a kewl feature request

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yea ive seen if u know who tyceno is he has done it

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so im just tryna ifnd it on yt

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nope, dunno him

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Was he using streamelements?

zenith widget
#

There is no such variable or command to bump a requested song in Media Request

lament blade
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he was using nightbot

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but im tryna find a way to use it in streamelemts

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@zenith widget ok thx

lusty dragon
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Should be though 4HEad

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Only having bumps as tip incentive is unfortunate

keen ocean
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@lusty dragon @lament blade thx guys

candid blade
#

Sorry to interrupt if I’m doing so, but I actually did what I said what I was going to do. @zenith widget @acoustic kite i can officially recommend to use SLOBS with StreamElements if you are in Mac

#

And it runs smooth af

zenith widget
#

👍

astral umbra
#

@lusty dragon Thanks. I'll try that. Do you happen to also know why my sub train widget might not be registering for certain sub events, especially gifted, even when I have that enabled?

amber epoch
#

hello, im brand new to streaming, but is there a way i can play music for my audience without having to hear it myself? if i mute OBS it mutes my entire stream so that doesnt work

round brambleBOT
#

@amber epoch How to separate media request (MR) audio in OBS:
(Please follow one of the steps for your set up)

MUTE MR FOR YOURSELF, STREAM CAN HEAR

• Make a new overlay in the editor, ONLY add the media request widget,
• Add a new browser source in OBS, add the URL and set the dimensions correctly,
• Tick the box for "Control audio via OBS"
https://cdn.discordapp.com/attachments/712428275049431120/716618713998033047/unknown.png

• Go to Edit > Advanced Audio , set your MR overlay to "Monitor Off"
NOTE: This will play through the Desktop Audio, if you mute your desktop audio, it will mute the MR.

CONTROL AUDIO SEPARATELY FROM YOU AND STREAM

• For this you will need a VAC (use command !vac),
• Run your MR either in Chrome or in Ground Control (use command !gc),
DO NOT CLICK "SHOW ON STREAM"
• Set Chrome or GC in the VAC as an audio input and output,
• Add the audio output from VAC as an audio input in OBS,
NOTE: this will not be able to show the video in OBS

It is currently not possible to separate audio for yourself and stream if you ALSO want to show the video in OBS.
The only way to do this would be to follow the last set of instructions above and then use Window Capture on GC or Chrome.

Thank you SEheart

amber epoch
#

Thank you!

lusty dragon
#

@astral umbra unfortunately no, I've only got answers for things I've used and I haven't touched sub train at all FeelsBadMan

astral umbra
#

@lusty dragon Darn, thanks anyway.

#

Anyone else know why my sub train widget might not be registering for certain sub events, especially gifted, even when I have that enabled?

deep sand
#

Yooooo

prisma relic
#

welcome @deep sand 👋 ... you have a Twitch question?

round brambleBOT
deft lichen
#

Would anyone know why a redeemable sound effect from the store doesn't play any sound when it's redeemed?

deft lichen
#

It's not, other sounds are just fine

zenith widget
#

Do you have the redemption widget in an overlay?

vapid solar
#

I'm the one with the redeem problem. I do not have a redemption widget setup in the overlays. I have sound effects setup in the stream store and chat commands connected. They have worked great up until a couple of days ago when someone would successfully redeem a command but the sound wouldn't play during streaming.

languid ore
#

@everyone My chat bot isnt in chat I need help ASAP

prisma relic
#

go to your dashboard and click part then rejoin

round brambleBOT
languid ore
#

i dont see that

deft lichen
#

and yes I was asking for Val, since they have not been working recently

prisma relic
#

@vapid solar @deft lichen ; try to add the redemption as mentioned above ... if there is no source in OBS to get the sound it won't record/broadcast

zenith widget
#

@languid ore Show a screenshot of what you see.

languid ore
zenith widget
#

If you attempt to use the [at]everyoe tag I will remove you from the server!

#

Scroll down

languid ore
#

i see white

zenith widget
#

Turn on dark mode from the top bar and then click on "do it later"

#

and then refresh the page

languid ore
#

got it thanks

novel cosmos
#

Is anyone else having issues accessing the dashboard of someone they're an Editor for?

zenith widget
#

!login @novel cosmos

#

wait whats the command?

sweet socket
zenith widget
#

!logout

round brambleBOT
zenith widget
#

there we go

#

streamer may need to do the same

lament blade
#

hello

#

how do i

novel cosmos
#

kk, I'll see if that works. Asking them now.

Worked, thank you 🙂

lament blade
#

import overlays from stream element to strealabs obs

round brambleBOT
#

@lament blade To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

deft lichen
#

Appreciate the help, thanks @prisma relic @zenith widget

prisma relic
#

I've also heard the SE overlays dont work right in SLOBS ... cause they are different platforms

vapid solar
#

Thanks for the help @prisma relic @zenith widget It's solved

prisma relic
#

glad that worked for you guys 🙂 ... i had no other idea for a fix. happy streaming!

vapid solar
#

🙂

lament blade
#

Hi there! I switched over to StreamElements a couple of days ago and have run into an issue with TTS. It appears that every time I get a cheer with a lot of spam in the message, the message does not get read out? Is there some sort of spam slider I'm not seeing?

normal igloo
#

@lament blade I could be wrong but I believe tts only reads so much yogevGood

zenith widget
#

It depends on the voice you've chosen

mystic dirge
#

Hi

normal igloo
#

hey ang_cool_5 Is there something you need? 🤔

lament blade
#

Are you sure? My friend also uses StreamElements and gets way longer messages than I usually do, and it works for her.

mystic dirge
#

And im still trying to figure out hoe to add the commands too

normal igloo
#

as stated by KeiZar It depends on the voice you've chosen

zenith widget
#

@lament blade Yes I am sure. Some TTS voices do not repeat spam

normal igloo
#

^^

lament blade
#

I chose Brian, my friend uses that too.

zenith widget
#

Well in this case, you have the anti TTS spam turned on

mystic dirge
#

Oh

#

K

#

Where us that its not in tge commands

zenith widget
#

That screenshot is not for you.

mystic dirge
#

Oh

lament blade
#

I can't seem to find these settings?

zenith widget
#

In the tipping settings -> tip moderation tab

#

those setting affect all alert types

lament blade
#

Ah! Now it works!

#

Thank you so much 😄

mystic dirge
#

Rhe commands dint wirk in my stream

round brambleBOT
haughty shuttle
#

Hello,
Since I have streamelements, my stream has been better ...no freeze no lag etc ...
Streamlabs I have used it since it came out but it has had its day.

But I have a small issue.
so I wanted to go from streamlabs to stream element, that works great
I add all my alerts it works without any problem.
But all my sub, follow, don, etc ... Are not showing up, its like they disappeared in the dashboard. I have nothing after May 26 and before ..as if nobody followed me or sub while yes.
Do you have this concern too? How can we fix this?

Second issue, I made that the text of the last follow moves from right to left, but with each change of scene it does not move any more. When I update with the dashboard it's the same .
Do you know why ?

zenith widget
#

I resubbed your webhooks for the events

#

this will not bring missed events

#

Can you show a screenshot of what you mean on the 2nd issue?

bronze schooner
#

Hello there!
I've been using streamelements for around a month now and it's been great! Everything worked well. Then today I started streaming but the bot wasn't there. I tried to use commands but nothing came up. All of my custom commands wouldn't work and when you checked users in chat It wasn't there. Can someone please dm or @ me to help.
Thank you.

lament blade
#

What then how does Sam woodhal do it

zenith widget
#

@lament blade Lets keep it to one channel, ok?

lament blade
#

They share overlays all the time

round brambleBOT
zenith widget
#

@lament blade We make those links for him and no we do not do it for everyone

lament blade
#

Oh I’m sorry about that I’m @zenith widget I thought I was on twitch

daring flame
#

Hey guys, can someone help me out real quick? its an really quick question

bronze schooner
#

Thank you. It worked!

lament blade
#

@zenith widget thank you

normal igloo
#

@daring flame sup?

haughty shuttle
#

@zenith widget it's not on my stream but on those from my friend, I'm in charge off it, working on he's stream. And when you look on streamlabs he have follow / subs/ bits
But here on streamelements all is empty since may 26 and we see only donations.

For the second issue I show you in a sec

daring flame
#

Ok so im planning on having donation alerts with stream elements and I would like people to be able to write something when they donate on the chat (I stream on console so I cant have Donation message on the stream) how can I dot that, is it by adding the (msg) in the message

#

Chat alerts btw*

#

If its possible

normal igloo
#

as far as I'm aware It's not possible for SE to read out people's donation messages in chat

halcyon hollow
#

Morning boys, currently got a sub gift alert all setup online with custom sound, however when previewing live I do not see the text nor does it use the correct audio

daring flame
#

Ok tha ks tou

zenith widget
#

@haughty shuttle Then I need their name.

#

@halcyon hollow community gifting or just regular 1 sub gifting?

halcyon hollow
#

Trying to use for both

#

I'm using the same font as my followers and singel sub which works fine

zenith widget
#

SO for the single gift I see that you've edited the variation

#

but the community gift one(the sub bomb gifting) is still with our default ones

halcyon hollow
#

Wait what, you can see this stuff?

zenith widget
#

Yes, I can check what you've setup

halcyon hollow
#

All displays and works fine in browser

#

however OBS does not use the correct audio

zenith widget
#

You've not changed the sound for the single gift sub

halcyon hollow
#

???

#

I jsut refreshed and it worked...

#

um...

#

Thanks admin! 😄

zenith widget
#

oh you've clicked saved after i entered the editor

#

ok then

halcyon hollow
#

yikes

zenith widget
#

yea i was still seeing the old settings

halcyon hollow
#

so audio doesnt refresh on the fly

zenith widget
#

nope

halcyon hollow
#

like text

zenith widget
#

you need to click "save"

halcyon hollow
#

sure thing

#

I'm a fool

zenith widget
#

nothing changes on the fly until you click "save"

halcyon hollow
#

thank you

haughty shuttle
#

@zenith widget
So this the second issue,
I did the scrolling thing, it's moving right here on the dashboard.
The on the streamelements it's works fine, but when I switch from one scene to a other it's stop moving and stay fix. And when I try to refresh with the dashboard it stay fixed.

For the name from the stream I'm in charge it's : Lavipere66

zenith widget
#

your cheers and a few follows

#

I'll resub the webhooks just in case

haughty shuttle
#

Yes only from yesterday

#

Because we did it

zenith widget
#

Oh you mean the missing events? no they won't show even after resubbing the webhooks

haughty shuttle
#

Ho

#

Ok

zenith widget
#

Usually the scrolling can bug out a bit and not show/start properly

#

so the best thing to do is refresh the overlay's cache

#

!cache

round brambleBOT
#

Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page

haughty shuttle
#

Ok, Roger

#

Thank for the help

#

Ho last question, is there any viewer count?

#

Now I have one but I take the URL from streamlabs :p

haughty shuttle
#

Great

#

Thanks alot

late pewter
#

Hey. Help needed. So I learnt that I can set up overlays on web and they will show up when I stream from mobile. But when I preview on mobile, they don't show. What's the issue? Do they simply not show unless I start a stream? Ot am I doing something wrong?

zenith widget
#

@late pewter If you are using our mobile app, they won't show up on your side, but will show up on stream.

late pewter
#

I see. Thanks!

storm coral
#

Heya, I'm having a bit of an issue with the Sub notifications, I have gained 3 new subs over the past few days but its not showing up in the Activity feed and as such not pinging in the chat from the bot or activating the overlay notification - is this potentially a setting i have changed by accident? All notifications are turned on and when i emulate a Sub it comes through on the stream when I am live so I can't for the life of me fathom what might be causing it to not ping on the activity feed and as such alert the stream that somebody subbed

round brambleBOT
pliant chasm
#

we are having trouble getting the tipping system to work correctly on my girlfriends account. I have set up her paypal account with her streamelements account and added a button on her twitch page, as well as set up an overlay with streamelements with both an alert box and a "latest tipper" box. We have tested this twice with no indication that tips are going through on streamelements, although she gets an email saying that she has received the tip through paypal

zenith widget
#

Check the tips in PayPal

#

they might be placed on-hold for some reason

#

if yes, then you or she needs to contact paypal and ask as to why they were put on hold

#

if the tips are missing, then get the transaction ID from the email and again contact paypal

pliant chasm
#

thank you @zenith widget, appreciate the info! would it being a new account possibly be a problem? i will see if i can figure out how to check if the tips have been placed on hold

zenith widget
#

Most likely yes

pliant chasm
#

again i appreciate the timely info! we did just set up the account only an hour ago, so i may have jumped the gun in thinking i needed assistance, however i will look into it more once she is done streaming!

zenith widget
#

If its a brand new account, then it might be missing verification

tepid ibex
#

hey my streams always gets blurry when moving with best possible settings on twitch

round brambleBOT
#

@tepid ibex There are no "best settings".
Please understand that every setup will be very different.

Any guides or videos that claim otherwise are misinforming. Your best option is to start with a base and adjust as necessary.

You can run the OBS auto-configuration tool. To use the auto-config, click on the Tools menu in OBS, select Auto-Configuration Wizard, and then just follow the on-screen directions.
You can use this tool to get baseline settings for your hardware and adjust as necessary from there.

Test, test, and test again. We are happy to offer suggestions for any issues you may be having afterwards, but not a list of settings.

Thank you SEheart

ivory gulch
#

Hey, I have this asset slideshow running 4 videos on stream. Problem is that it stops randomly while every other webm. animation still moves on stream, moving something on overlay editor and saving will make videos run again. Any clue why would this be? Also as small suggestion. Would be great to see file names on mouseover of those files that are rotating, now they are just black screens with no info which is which.

zenith widget
#

Im not finding the asset rotator in any of your overlays

ivory gulch
#

not on mine, I overlook my friends stream 😄

zenith widget
#

name please

ivory gulch
#

vihjeareena

zenith widget
#

I'm looking at the videos looping normally

ivory gulch
#

if it helps the stops are totally random.

zenith widget
#

And it only happens on stream?

#

and I assume after a while?

ivory gulch
#

yes I think so

zenith widget
#

!cache

round brambleBOT
#

Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page

zenith widget
#

this might help

ivory gulch
#

ok. I'll make him do it and report if problem still exist, cheers.

mighty tulip
#

um yeah i have this weird issue if i use the display capture it kinda goes into infinity haha and i only want to do it so i can capture sketchbook pro as it wont capture capture with window capture properly

round brambleBOT
frank trout
#

hello

mighty tulip
#

i mean it's a cool effect but not what i want for art :P

frank trout
#

the commands r not working and i have enabled them and made stream elements a mod what should i do

round brambleBOT
zenith widget
#

@mighty tulip It would be best to ask in the OBS discord about this

torpid garnet
#

Looking for a good resource for discord/twitch/streamelements integration. Anyone?

zenith widget
#

we don't have a discord integration

#

So that will have to involve something else

torpid garnet
#

I have seen some discord channels have a bot integration with Twitch I think.

#

I know i can pull some info with discord bot and twitch but not sure what functions are available.

zenith widget
#

There are bots that pull information from Twitch yes and the only bot that comes to mind is MEE6

torpid garnet
#

I am really trying to learn the full functionality of StreamElements. Is there a solid documentation resource for SE ?

zenith widget
#

!new

round brambleBOT
torpid garnet
#

Sometimes its the most obvious places 🙂

tame dock
#

hi there! I've set up around 30 "sound effects" that are for purchase in my streamlabs store, but when someone redeems it with their points, nothing happens. could someone lend me hand please!

zenith widget
#

Add the redemption widget to your overlay

tame dock
#

do i need to add each sound as a separate overlay, or is there a way to have it automatically work?

zenith widget
#

no

#

you just need to add the widget

tame dock
#

Alright. i apologize if i'm making this difficult, but i've tried that before and i'm not sure how to really integrate it. do i just copy the link to my streamlabs obs as its own source?

zenith widget
#

yes

tame dock
#

and that would be as a browser source, correct?

round brambleBOT
#

@tame dock To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

zenith widget
#

yes

tame dock
#

i'll watch this. thank you for your time haha

gritty laurel
#

Hello! Im trying to use a custom font and i cannot get streamelements to recognize it in the UI. I can make it appear as an option in the text settings but when chosen it doesnt actually change the font of text

round brambleBOT
#

@gritty laurel Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/

Custom Fonts

Steps:

  1. Install the font on the streaming PC or choose a pre-installed windows font.
  2. In the overlay widget settings, select Text Settings
  3. Enable Custom Font
  4. Type the name of the font as it appears in the windows font directory (This is usually C:\Windows\Fonts)

Note: After installing fonts, the browser and OBS must be restarted for the font to appear.

gritty laurel
#

Ah

tame dock
#

Maybe I'm not explaining my situation well, so i'll try again because unfortunately i didn't find what i needed in the video. i understand how to add a browser source, my problem is the "item redemption" widget only has 1 sound. what i'd like to have happen is the "sound effects" that are in my stream store play when purchased. i'm not sure how to do that since only 1 sound is allowed per ""layer"

zenith widget
#

If you add the Redemption Widget to your overlay, click save and go and redeem one of your sound items, they will play via the widget that you added.

gritty laurel
#

You would guess installing it would meant it was installed since i could use it everywhere

#

Well its solved, good bot.

mighty tulip
#

Its where i got sent to their answer was get a second screen

tame dock
#

beautiful. got it all settled and working fine. thank you so much for your time and assistance @zenith widget ! much appreciated

ashen void
#

so I custom named the bot but it just shows up as my twitch name does anyone have a suggest

lament blade
#

Pozdrav ..Spojim korektno svoj video rekorder(vhs) preko usb video grabera na racunar ali ga OBS ne vidi.Filmora ga vidi ali ne i OBS u kome bih zeleo da presnimim svoje stare vhs kasete.moze li neko da pomogne.Pozdrav iz Srbije

round brambleBOT
ashen void
#

well I use Slob and my username is Enigmacraft86 I can already rename it and did

ionic kelp
#

So what's the issue?

limpid siren
#

I have a custom overlay and use text over image but the text isn't apearing

#

The other options work just fine

#

It's for alerts

ionic kelp
#

@limpid siren Check the margin for the text in the alertbox.

molten dock
#

Friends I'm struggling hard. I've purchased an overlay from nerd or die and for the life of me cannot get it set up. Is there anybody out there that can give me a helping hand or point me in the direction of a step by step tutorial of some sort? The overlay is Glitch 2.

limpid siren
#

@ionic kelp is that under advanced? Cause it says top -50 but that is it

ionic kelp
#

Adjust that.

limpid siren
#

works like a charm

ionic kelp
#

@molten dock Are you sure you explicitly bought the overlay package and not another of the options?

limpid siren
#

could be nice to have a notification in red text, many people on reddit have the issue and are then coming here

#

even a custom command :p

molten dock
#

@molten dock Are you sure you explicitly bought the overlay package and not another of the options?
@ionic kelp Yeah 100%. I have all the different folders ie: Overlays, Alerts, Overlay Extra's, Source Files. It was the full package. $30USD

ashen void
#

Thank you for the help

molten dock
#

When They open in streamelements though they look completely different to the demo images etc.

ionic kelp
#

I believe you'd have to modify the source files in AE to use the other options.

coral shell
#

Hi everybody, I need some help regarding PayPal. They've now limited my account until I can provide more info about myself (ID picture, utility bill) which I did, but.....

They're now asking me to provide "business information" and I'm kinda lost since I don't own any business or anything of sorts. All the money recieved via Paypal are donations from the stream. Does anyone know what I'm supposed to send there?

lament blade
#

hi i search an help for twitch

ionic kelp
#

@coral shell That's something you'd have to talk with them about. Not something we can assist with.

coral shell
#

I thought someone might've encountered this issue before and was worth asking. Thanks though.

ionic kelp
#

That was the appropriate place. This is for issues with our services and twitch.

long adder
#

Hi, Streamelements does not want to show my subs and cheers for some reason... I have 10 subs and I would like to show the most recent one atleast. Same for Cheers they didn't even go into the alert box while it's setup to do so

shy panther
#

ok I put it back there lol

long adder
#

What is wrong with my setup ?

round brambleBOT
long adder
#

How do I set that up

ionic kelp
#

You don't. That's what users need to do.

long adder
#

Oké so if I put my alert on it should just work properly

#

Is that the same with cheers?

ionic kelp
#

are they showing in your activity feed?

livid spindle
round brambleBOT
livid spindle
#

thanks!!

jade remnant
azure shale
#

how do i get just my total sub number but im able to pick a font and what type on that font i want. ei: bold, italic and such?

#

what id like is a total follower and total subs numbers that i can change the font fully not just pick what font i like

jade remnant
#

under the text settings in the left panel when you select the label

azure shale
#

but i want to use a fonts that has a vertion called 'black' but ive only seen it on the stuff ive used before not my own

onyx sequoia
#

why does my obs-studio not have a "add browser option" ?

round brambleBOT
#

@azure shale Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/

Custom Fonts

Steps:

  1. Install the font on the streaming PC or choose a pre-installed windows font.
  2. In the overlay widget settings, select Text Settings
  3. Enable Custom Font
  4. Type the name of the font as it appears in the windows font directory (This is usually C:\Windows\Fonts)

Note: After installing fonts, the browser and OBS must be restarted for the font to appear.

jade remnant
#

they use custom fonts

#

@onyx sequoia you cant add a browser source?

onyx sequoia
azure shale
#

how do i get my text options to look like the picture ive put?

worthy magnet
#

How do I change the name off the points like instead of points I want to change it to charge it to something different

jade remnant
onyx sequoia
#

just got done doing that

#

and when shutting it off and turning it on didnt work figured id ask someone why i dont even have the option

jade remnant
#

@onyx sequoia help > log files > upload current

paste the url here

azure shale
#

how to a add a custom font called Montserrat

jade remnant
#

lol, what personal data?

azure shale
#

ive put the name of the font in the custom fonts and it dosnt give me the "font weight" option?

onyx sequoia
#

either way... no option, newest version as i JUST installed it, and turning it off and back on again doesnt work, and this log file tells me, nothing...

ionic kelp
#

What log file?

jade remnant
#

thats because the log was for me to see if the plugin was installed correctly, and im trying to find the page for you.

but please, what personal data?

azure shale
#

@onyx sequoia have you ever thought to downloasd the plugin if its not there

onyx sequoia
#

This plugin already comes bundled in the OBS Studio Full Installer. You do not need to install this manually unless you did not install it via the Full installer.

jade remnant
#

thats mac and windows, not linux

round brambleBOT
azure shale
#

yeah i get that but you dont have it in yours so why dont you just install it?

jade remnant
#

thats mac and windows, not linux

azure shale
#

anyways @jade remnant how do i add a "font weight"?

onyx sequoia
#

thnx ill go bother the obs crew and see if they know more, ty @jade remnant

azure shale
#

so i can pick black with is a font i have installed?

jade remnant
#

again, thats a custom widget, its coded to have that option, for adding custom fonts you can follow the guide above

#

just a heads up, they will ask for a log, so not sure what personal info you are having a problem with @onyx sequoia

azure shale
#

streamelements have that font (montserrat) default. just thought there would be a way to add weight

onyx sequoia
#

naw i just started to see my pc info, didnt get past that @jade remnant sorry, bit paranoid in my days of the tech world. i do appologize

lavish field
#

I've seen some streamers have their twitch channel points "Highlight my message" redemption pop up as TTS on stream. Does anyone know how that is done?

ionic kelp
#

@lavish field There's something in #widget-share that works along with that.

restive magnet
#

Heya the question might have come up already: how to make a shoutout command that is ignoring the @ in the name?

lavish field
#

Hmm I usually peek in that channel, I must've missed it. Which one exactly? @ionic kelp

onyx sequoia
#

heads up @jade remnant if anyone else comes along with the same issue...

Note: The official OBS Studio ppa on Ubuntu is currently without the browser source, as it was causing crashes when interacting with GTK (such as opening the File chooser). We are looking for workarounds and alternatives.```
wet nebula
#

Hi!
My ChatStats got 404 page.

I've changed my nickname on twitch few weeks ago and I found out that this could be a problem

restive magnet
#

@wet nebula same here

worthy magnet
#

Thx @jade remnant

abstract hemlock
#

@ebon crypt try your store again please

lament blade
#

is there a way i can make emotes for my subs

minor bobcat
#

Hi I just got a donation but the text didnt display on stream, I could read it on the streamelements dashboard, any idea why?

prisma seal
#

I have everything like overlays and my tipping page when i sign in through mixer but switching to twitch. can i just bring that all over to the twitch log in through streamelements?

ionic kelp
#

Only thing you can copy over out of box is your overlays. Everything else has to be manually done.

prisma seal
#

how can i copy overlays over. will it mess up in obs?

#

what about my commands

ionic kelp
#

Nope. Have to manually copy and paste them.

prisma seal
#

even overlays?????

ionic kelp
#

Overlays can. That's it.

lament blade
#

i dont know how to make emotes is there a way i can through stream elements

ionic kelp
prisma seal
#

but how do i copy them over is what im asking

wet nebula
#

Can somebody help me or everyone's busy rn?

ionic kelp
#

@wet nebula Old and new name?

prisma seal
#

OR NOT

#

caps*

wet nebula
#

Old: wilkktv
New: wilkk_

@ionic kelp

tidal marsh
#

I have both installed nightbot and streamelements and every time someone types !commands in the chat, i get this:

ModeratorGeverifieerdNightbot: @StreamElements -> I'm only trying to help. [stop posting links]

ionic kelp
#

Mod streamelements.

tidal marsh
#

Is this harmfull or can I disable this somehow?

ionic kelp
#

@prisma seal Have you logged in with your twitch account yet or no?

prisma seal
#

yes

ionic kelp
#

Do you plan on using mixer in the future or strictly twitch?

ocean herald
#

Hello! I was wondering if I could get some help with this:

I have StreamLabs OBS and I just wanted to use the KappaGen feature on StreamElements. Stream Elements has joined my channel, I did the command /mod StreamElements for it to mod. I created an overlay with just the KappaGen. Copied the URL and added to StreamLabs as a browser source. I tried testing it in my twitch channels chat to see if the emotes would work and it does not. Am I doing something wrong?

round brambleBOT
#

We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

ocean herald
#

To see if others had the same issues?

ionic kelp
#

They wouldn't be able help much beyond suggesting the same thing.

ocean herald
#

Got it. Thanks

ionic kelp
#

@wet nebula Fixed.

wet nebula
#

Thank you!

lament blade
#

hallo ich hab 3 subs aber es weden bei streamelements nur 2 angezeigt

glossy crescent
#

Hello! I hope this is the right place to post this, but I got an email saying I would have a challenge in my dashboard for Magic's core21, but its not anywhere to be found. The registration ends June 8th, and I don't want to miss out. Any help would be great! Thanks!

ebon crypt
#

@abstract hemlock Same issue, I've tried with 2 different 2000x2000png images now too, still naming the store: Rawesome Merch

It just loads for infinity

normal igloo
#

@ebon crypt what browser? 🤔

ebon crypt
#

Chrome Version 83.0.4103.97 (Official Build) (64-bit)

hallow ore
#

how can i change the bot language ?

normal igloo
#

have you tried in Incognito or a different browser ? @ebon crypt

twin sentinel
hallow ore
#

@twin sentinel i changed the language here but it dosen't work

#

Do i need do something else ?

ebon crypt
#

@normal igloo I have not, trying on Opera now

normal igloo
hollow garden
#

wold somone be willing to walk me thru on discord screen sare on how to set up my twitch having hard time with it mostly setting up my info area and stuff

twin sentinel
#

@hallow ore What exactly is not changing? Do you have an example command?

round brambleBOT
normal igloo
#

@hollow garden you're referring to twitch panels? 🤔

still magnet
#

hey, i'm having an issue with donations/tips when someone tips, paypal thinks ive sold an item and requests a tracking number or for the customer to go into their account and say they have received the item before the release the money. is there a way i can have the donations stack on my account like the merch money does then transfer it to an account with no issues?

hollow garden
#

yesssss and im having some problems with my obs as well @normal igloo

hallow ore
#

@twin sentinel the messeges in the chat when i start a giveway, what i want is the bot send the messeges in Portuguese BR

normal igloo
#

@hollow garden https://www.youtube.com/watch?v=avgDhK2j6Fg&t=688s this should help with Learning about twitch panels and what's the issue you're having with obs perryT

Twitch panels is one of the best ways to customize and personalize your channel! But how do you make customer twitch panels? Let me show you!

Customizing your Twitch channel with Twitch panels is a great way to give your stream that extra professional look. But most people st...

▶ Play video
twin sentinel
#

Could be that this exact mesage is not translated at this time.
Are other commands translated?

ebon crypt
hallow ore
#

@twin sentinel I changed the language to italian and back to Portuguese BR, and it's working now.
But i have other question, can i customize this messeges ?

normal igloo
#

@still magnet this sounds like you would have to discuss with paypal

ionic kelp
#

Unfortunately no @hallow ore

#

Assuming that's a default command.

normal igloo
#

@ebon crypt do you have any extensions what might stop or slow down SE from working?

hallow ore
#

@ionic kelp Oh, i want to remove the emote and the ticket cost from this messege

ebon crypt
#

None, just FYI, I am in DM's with Renziito, who asked me to DM the photo I am using.

hallow ore
#

Is it possible ?

ebon crypt
#

@normal igloo ^^

normal igloo
#

@hallow ore as far as I'm aware giveaway messages are not editable If you go into your giveaway settings you can change the cost you cannot change costs when a giveaway is active however yogevGood

round brambleBOT
#

@meager frost Please follow our community rules:

  • No advertisement or stream promotion
  • Respect ALL server members
  • No NSFW/NSFL

Thank you

#

@meager frost Please follow our community rules:

  • No advertisement or stream promotion
  • Respect ALL server members
  • No NSFW/NSFL

Thank you

normal igloo
#

Oh dear kekw

split totem
#

Does anyone know if there is a way to "do an action" once a goal is hit on an overlay? So for example I know that when I set up a daily sub goal, there is an option if I have nothing yet for the day to have specific text show. I am basically looking for a way to have the text flash or do something else once a daily sub goal has been hit.

ionic kelp
#

@split totem At the point of achievement or continuously?

split totem
#

Ideally continuously but if not possible even at point of achievement would work I guess

ionic kelp
split totem
#

OK Ill check it out Thanks

drowsy island
#

unlick my stream labs from twitch

#

unlink

ionic kelp
#

You'd have to speak to them about that.

drowsy island
#

where do I speak to them?

jade remnant
#

in their server

#

you can find it on their website

peak storm
#

Hi, is it possible to gift a sub to the StreamElements bot of one channel to a different channel?

normal igloo
#

you can gift a sub to the bot of any channel yogevGood

peak storm
#

yeh i wanted to gift it to a channel other than the channel it's a bot in. (so the bot of one channel can use the emotes of another)

drowsy island
#

Cheched their site but nothing is there

jade remnant
#

thats from a super quick google search

drowsy island
#

streamelemetns not lads

#

labs

normal igloo
#

@peak storm that should be possible since the bot Is just another twitch user yogevGood

jade remnant
#

you said steam labs

normal igloo
#

^^

drowsy island
#

lol can I get my stream elements account unlinked from my twitch please

jade remnant
mental radish
#

What is the best alternative to SE.pay for Canadians if we don't want chargeback ?

#

Fees

ionic kelp
#

@mental radish Unfortunately not something we can really answer.

fluid sundial
#

Hi

prisma seal
#

So how do i copy all my mixer overlays over to twitch with streamelements

#

when i click add twitch it says channel claimed

sonic jetty
#

Someone donated to me via my StreamElements link with PayPal and the payment says pending in my PayPal account.
How long will it take for the payment to go through so I have it in my PayPal account?

prisma seal
#

mine took like 20 days

sonic jetty
#

is that normal?

prisma seal
#

i believe "its new" to your paypal so eventually it will go automatically after a few. thats a question for paypal

#

but i could be wrong

round brambleBOT
#

@prisma seal Account Merging - Please note:

  • Merging accounts only allows faster ways to switch between accounts
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
  • Merging accounts allows duplicating/sharing overlays between the accounts
    If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.
sonic jetty
#

so after a few donations it will go to me instantly, just like via my PayPal.me ?

prisma seal
#

i think so. as paypal sees it as odd. i remember reading something on reddit about it

sonic jetty
#

ok thank you.

prisma seal
#

but again dont quote me on it till someone else can say something on it

sonic jetty
#

I will just wait for a few donations and see how fast they arrive

prisma seal
#

paypal would know best if you give them a quick call

normal igloo
#

@sonic jetty donations through PayPal should be instant what does it say under your PayPal for the for the donation / s in question?

sonic jetty
#

@normal igloo it says pending

#

on my paypal account

normal igloo
#

ok and how long has it been pending for?

valid steppe
#

My chat popout is off my screen how would I bring it to my main monitor (secondary monitor died today :/ )

chrome folio
#

@sonic jetty If a viewer tipped through PayPal but no information appears in your StreamElements account, this generally means PayPal has held the tip for verification. Until PayPal clears the tip and sends back a confirmation to your StreamElements account, no information will appear there and no alert will play, as that confirmation is the only way for us to be aware of a successful transaction. If you believe there may be an issue with the transaction, you'll need to contact PayPal support as StreamElements is only a passthrough service and never actually gets involved with the transaction or touches the money.

sonic jetty
#

3 hours it has been and i saw the donation in my activity feed

wary halo
#

you are still not asking PayPal though

normal igloo
#

Ok then I would recommend contacting PayPal support tho

wary halo
#

StreamElements does not touch the money

sonic jetty
#

asking paypal what?

wary halo
#

why it takes so long for you to get the money

hushed leaf
#

hello can someone msg me on how to make stream store items? such as highlight msg

sonic jetty
#

yes the money i see has been donated to me on my streamelements dashboard

wary halo
#

hello can someone msg me on how to make stream store items? such as highlight msg
@hushed leaf that is a Twitch feature the highlighted message

#

that is not the stream store from StreamElements

hushed leaf
#

where can i make it a thing?

chrome folio
#

@sonic jetty You can contact Paypal at any time. Perhaps the verification (pending) has to do with your registration with them or even who made the donation. Look for the Paypal contact phone number in your region and call them. 🙂

spice lodge
#

Hello I am having issues with web browser source not loading on obs

wary halo
#

in your Twitch account @hushed leaf

sonic jetty
#

i will call them thanks

hushed leaf
#

ok yeah ive looked everywhere

wary halo
#

click on the button under your chat for those points, there is an option there to make more

hushed leaf
#

there is no button there

wary halo
#

are you Affiliate yet?

hushed leaf
#

no 😦

wary halo
#

then it's not possible

hushed leaf
#

o

wispy island
#

Hi so I am a streamer and I got rid of chat on the screen I see with all the overlays and stuff do you guys know how to bring it back on my page for when I stream

jade remnant
#

view > docks > chat

wispy island
#

What

#

Thanks

prisma seal
#

@normal igloo mine have nevber been instantly with both personal and business account

uncut tree
#

can I receive donations other than through paypal?

prisma seal
#

again how do i copy over my mixer overlays as when tryiong to connect twitch it says channel claimed

normal igloo
#

@uncut tree yes sepay yogevGood

prisma seal
#

@uncut tree yeah, just put the link to what ever you want it sent to e.i via cashapp whatever

round brambleBOT
#

@uncut tree SE.PAY is available for streamers who are atleast 18 years old, with bank account under their name in one of the following countries and have at least 101 Follower (Twitch) / 101 Subscribers (Youtube):

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland , Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.

If you meet these criteria and don’t see SE.Pay, let us know.

For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees.

#

@prisma seal Account Merging - Please note:

  • Merging accounts only allows faster ways to switch between accounts
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
  • Merging accounts allows duplicating/sharing overlays between the accounts
    If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.
uncut tree
#

oh, Thanks 😄

normal igloo
#

np yogevGood

prisma seal
#

and when will i be directed to a staff member in dms?

#

idk how to get both kwt tokens

wary halo
#

@uncut tree yeah, just put the link to what ever you want it sent to e.i via cashapp whatever
@prisma seal LULW

prisma seal
#

jwt

wary halo
#

sure

#

cashapp is not even available in most countries

prisma seal
#

yes giving an example

#

hint the "ei"

ionic kelp
#

Only US to my understanding.

normal igloo
#

^^

jade remnant
#

when you let us know you have the jwt tokens and one becomes available

prisma seal
#

can put whatever i gave an example lol

#

again i dont know how to get the tokens.......

jade remnant
#

!jwt

round brambleBOT
#

You can find your JWT token on your account channels page ("Show Secrets" to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME:
This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

prime palm
#

Suporte brasileiro online?

spice lodge
#

Can anyone help me with my overlay? the URL isn't working and won't load the scene I editted

wary halo
#

#🇵🇹︱português <<< @prime palm

prisma seal
#

k i have them

jade remnant
#

@prisma seal please DM @tight harness the jwt tokens stating which one is which

sonic jetty
#

ok guys i had to add USD to by PayPal wallet and then I had to manually accept the payments donated to me and now I have the money in my account 🙂

spice lodge
#

anyone lol?

wary halo
#

lol

#

can you be a little more patient than just waiting 2 minutes? it's busy and most of us are volunteers with fulltime jobs and other responsibilities.

#

someone will help when available

spice lodge
#

I did wait more than 2 minutes

#

if you scroll up

#

but I don't mind waiting some more just saw someone ask right after me I kinda got dusted is all

atomic ingot
#

How are ppl doing those links to share widgets/overlays?

ionic kelp
#

@atomic ingot They are trusted members or have contributed their own custom widgets.

atomic ingot
#

Ah, I see. Thanks 🙂

spice lodge
#

got it nvm

#

had to clear the cache on it if anyone has same issue

valid charm
#

why cant i load in my new twitch into obs

glass gale
#

I just changed my twitch name and my stream elements commands stopped working anyone know what to do

spice lodge
#

great now I have the overlay but in horrible quality so I need help again sorry lmao

worldly fjord
#

What do channel points do

jade remnant
#

@spice lodge what do you mean "horrible quality"

ornate depot
#

Hey, in the Kappagen overlay are channel emotes supported? I only seem to be able to trigger the stock twitch emotes

round brambleBOT
#

@empty field Please follow our community rules:

  • No advertisement or stream promotion
  • Respect ALL server members
  • No NSFW/NSFL

Thank you

spice lodge
#

@jade remnant well I got the overlay in but it looks blurry like it is on the wrong res and so does the entire obs capture. It was fine before but when i tried the new overlay it reset my setting

jade remnant
#

click on the source and press ctrl+r then ctrl +f

spice lodge
#

i got it for some reason everything reset to 800x600

#

thank you msn

jade remnant
#

@ornate depot if the bot is subbed to your channel, renamed as yourself, or upload the emotes to the se site then the bot can use them

if its one of the first 2 options then use !emotes update in twitch chat

spice lodge
#

man*

jade remnant
#

np 👍

austere star
#

Quick Question, say i use the counter feature and have a wins counter will it auto reset after each stream or is that manual

jade remnant
#

manual

austere star
#

ah fair enough

sly vessel
#

Hi! I can't seem to edit my twitch chat not.

I have commands coming onto it that I had set up a week or so ago bit I can't find where these are being input from so I can't edit and add commands.

#

The new not im starting doesn't send to my feed

#

*bot

#

I had had an account that was merged with a second account but don't know how to access it now...and edit the bot ...

ionic kelp
#

@sly vessel Sure it's not timers?

sly vessel
#

No where will I find that?

ionic kelp
#

Tabs on the left at the bottom.

sly vessel
#

Perfect!! You're a genius!!

#

What's the difference?

ionic kelp
#

Basically just timed response that are triggered when requirements are met.

molten yarrow
#

So every day i have streamed i have all my browsers sources fail at some point during the steam. mainly media request just hard freezing.

sly vessel
#

Thanks, by the way

modern agate
#

Is there anyway to change the ‘!top points’ to ‘!top treats’ for the top 5 leaderboard?

#

Or does anyone have the code to make a new one to make it possible

restive magnet
#

@ionic kelp can you pelase fix my chat stats too? Old : FeuchterFuchs new: AviChris

lucid ocean
#

Hello so the StreamElements bot is in my chat as a mod but the commands doesnt work...Any idea why? Did I do something wrong?

minor bobcat
#

hey anyone knows why the tip alert doesnt show the tip message?

round brambleBOT
lucid ocean
#

I did that before

#

And it didnt work

#

Maybe I need to keep it out for a little longer?

#

Nah its not working

chrome folio
#

@lucid ocean are you using SE Ground Control?

lucid ocean
#

Dont know

#

What ground control is

#

IOm using OBSLive

chrome folio
#

@lucid ocean is a SE app to help you on your stream.
But it's just questions to undestand the problem. 🙂

lucid ocean
#

I dont have the app I guess

#

Im using the web

chrome folio
#

@lucid ocean Yes. Send me in DM the screenshot of your Twitch Automod configuration.

#

@lucid ocean I sent in your DM the link to get the screenshot 🙂

lucid ocean
#

Okay but my web browser is in spanish tho

chrome folio
#

No problem

rapid sun
#

hey im not receiving money from my donations

#

does anyone know the problem?

#

I set everything up and i have gotten 4 donos but i didnt get the notification or money from any of them

#

pls respond if you can help me

ionic kelp
#

@rapid sun What indication do you have that they actually happened?

rapid sun
#

the people who donated had money taken out of their accounts

ionic kelp
#

Beyond that what proof do you have?

worthy magnet
#

Can stream elements save vods?

ionic kelp
#

@worthy magnet No. You need to make that setting on twitch.

worthy magnet
#

Can I do that on mobile?

ionic kelp
#

mobile browser in desktop mode technically but yes.

worthy magnet
#

Ok thx

rapid sun
#

wdym what other proof do i need?

#

they showed me the transaction info

ionic kelp
#

Paypal?

rapid sun
#

yeah

ionic kelp
#

And is it showing in your account?

rapid sun
#

nope

#

thats the problem

ionic kelp
#

Then you'd have to have them contact paypal as we don't handle anything.

rapid sun
#

i set up everything on streamelements but idk whats up

#

okay

#

do u think it would work if i use streamlabs?

ionic kelp
#

Can't say.

#

Either way it's an issue between them and paypal.

lament blade
#

@ionic kelp how do I know if I have a shadowban or that it is a bug?

ionic kelp
#

There are others I've seen on the /r/twitch discord with the same complaint and that's the understanding of what supposedly the issue is.

#

You'd have to contact twitch support about that.

rapid sun
#

so what should i do?

#

like who should i email

lethal brook
#

how can i delete my merch store via stream elements?

lament blade
#

Thank you @ionic kelp

lethal brook
#

i put in the wrong paypal

#

@ionic kelp how can i delete my merch store via stream elements?

ionic kelp
#

Go to your merch dashboard and click reset store.

wary halo
#

like who should i email
@rapid sun PayPal

#

we only make the button and the link so people can find it

#

PayPal handles the money, not StreamElements

lethal brook
#

ty @ionic kelp

honest lotus
#

I can't seem to get Chatstats to work on my channel, anyone know why?

lusty dragon
#

@honest lotus do you have loyalty enabled?

round brambleBOT
#

@lament blade Please follow our community rules:

  • No advertisement or stream promotion
  • Respect ALL server members
  • No NSFW/NSFL

Thank you

lament blade
#

Sorry

honest lotus
#

Ah I didn't, just enabled it, although Chatstats still isn't working - maybe it takes time? @lusty dragon

wary halo
#

Sorry
@lament blade saying sorry but not deleting it huh?

lusty dragon
#

@honest lotus Unless you recently changed your name 4HEad

honest lotus
#

Haha nah I haven't changed my name in years

lusty dragon
#

Then it should be active after about 10 minutes max usually

#

If not come back haha

honest lotus
#

Sweet, ta

lament blade
#

@lament blade saying sorry but not deleting it huh?
@wary halo sorry

dawn whale
#

Does normal mods have access to Media requests Queue Moderation or do they need to be a supper mod?

lament blade
#

In Italia

lusty dragon
#

@dawn whale you can set that level in the bot command settings

lament blade
#

Tu fare bum bum con lorenzo

zenith onyx
#

Is it possible to display the overlays you have set up when you're streaming from the StreamElements mobile app
I cant work out how to do it. Do i need to link it somehow to the app?

lament blade
#

Suoni batteria

twin sentinel
lament blade
#

Ciao

zenith onyx
#

@twin sentinel Thanks

chrome folio
#

@lament blade > #🇮🇹︱italiano

lament blade
#

Come faccio ad attivare il bot, non scrive bella chat della live?

chrome folio
#

@lament blade > #🇮🇹︱italiano

dawn whale
#

Do they have to do it via commands or can they do it via the website it self @lusty dragon ?

lament blade
#

Ok thx

blazing hatch
#

ragazzi ho un problema con la Roulette di streamelements, in qualsiasi modo la setti chi gioca vince sempre.come risolvo il problema?

lusty dragon
#

@dawn whale the website under the bots tab on the sidebar menu.

ionic kelp
#

#🇮🇹︱italiano @blazing hatch

lusty dragon
#

User management as well

dawn whale
#

Wait so the bot permissions rowover to the website permissions when they mange the channel?

desert knoll
#

Hi

#

I have a question

#

What does the bot do

#

?

lusty dragon
#

@dawn whale not necessarily, I just mean you can edit bot permissions for different levels of mod there

wary halo
#

posts messages for you, deletes messages with bad words and more @desert knoll

round brambleBOT
#

@lament blade Please follow our community rules:

  • No advertisement or stream promotion
  • Respect ALL server members
  • No NSFW/NSFL

Thank you

#

@lament blade Please follow our community rules:

  • No advertisement or stream promotion
  • Respect ALL server members
  • No NSFW/NSFL

Thank you

lusty dragon
wary halo
dawn whale
desert knoll
#

@wary halo thank you so much

lime badger
#

When i start a stream on Twitch with StreamElements OBS.Live the only quality on my stream is 1080p60 it's been doing that for 2-3 days now before it was fine people could choose 720p60 480 360....

ionic kelp
#

@lime badger That's twitch's choice to give that to you. No special way to really get it unless you're partnered.

lime badger
#

Oh okay thanks so that's just Twitch acting up ?

ionic kelp
#

Priority.

lime badger
#

Because i have some people that wanna watch me and they can't watch in 1080p60 because they have slow internet .. that sucks for them ..

ionic kelp
#

Think of it as "reasonable" favoritism.

wanton jetty
#

did SE just die for anyone else aswell ?

ionic kelp
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hold 1.

rare cairn
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i cant sign in

wanton jetty
#

same

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Also my alerts broke

lime badger
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Same here

rustic karma
#

Same

blazing perch
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yea same

lime badger
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Glad i just finished my stream xD

blazing perch
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cant even sign into the website

modern dome
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I cant log into website too

blazing perch
#

back up on obs live for me

#

refresh\

rustic karma
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I just helped a friend move over to this, timing is great :-P

wheat ocean
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i cant sign into site to take off a text from my overlay

rustic karma
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Overlay is back but alerts don't show

wheat ocean
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now my whole stream is a big text

rare cairn
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yea i still cant sign in

devout sorrel
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Website is offline from Streamelements who is having more this problem?