#helpdesk-twitch
1 messages Β· Page 650 of 1
do you have an idea why its giving me this
i donno those "extensions" that are erroring out?
could it be adblock?
i know that last warning 'cropper' is for image editing.
it could be; try without ad block
nope same thing
Hello - I am trying to add text only alerts for follow/sub etc. It seems like when I hit "clear video" the alert is not longer functioning. Is there a way to do this?
@full fable It is probably a size and spacing issue. Check the text settings.
And play around with the line height and such.
Deleting the graphic but keeping the default line height kind of messes with things. You'll need to adjust as needed depending on the size of your alert box.
In my experience, as soon as the video is deleted then the text shoots up because the graphic isn't in the way so you need to inch it back down.
Same thing happened to me once and that's how I fixed it.
it's that Setting alert service muted state to true
ok thank you - trying that now
you are sure that the speaker is not crossed out? LUL
lol no because when must and unmute it it works but when i refresh the page it stops working again
If there is any red or blue person online, I would be very grateful if any of you can contact me
Thanks in advance π
this is what i see on a reload.
sign out of SE. close browser and reopen chrome. sign in again.
that's what all the good mods here say and it works 50% of the time
i just did still the same problem im just gonna redo everything i guess see if it works
can i check if it work on obs?
idk how if i can
Should be.
That button only mutes it in the editor.
Should play the sound just fine on OBS.
how can i check it on obs
@lament spoke Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you
@pastel schooner just add your overlay as a browser source, click "play live on stream" on the emulation menu then emulate an alert
Assuming your audio sources are set up correctly, you'll hear it.
Checking the box sends it to OBS and therefore stream when you're live.
How do you set up song request in channel points? I've tried to get this setup but I can't get it to work
Twitch channel points?
so if its muted on the site it wont be on obs?
Can anyone help me with the vieuws?
As long as you have that play live on stream checked.
It'll play on OBS when you emulate.
so, for example, allowing people to purchase with channel points "request a song"
all i care is it works on obs and when im live the site is not that important lol
Assuming you mean the native Twitch channel points @minor oak I do not believe is possible yet unless you make a custom reward and then just manually play the song yourself.
ohh I see
Well check that "play live on stream" and emulate an event @pastel schooner
You'll know then.
i just figured it out lol my bad guys thanks for your help i had it muted from obs it self hahaha
silly me
i appreciate your help
it still should've played in the browser but hey if it works, it works.
yup it works perfect now hahaha
Thank you @weak delta - that worked π
Nice! No problem.
niice @pastel schooner π .... still something wrong with the website; but all that matters is your stream!
@minor oak you could 'lock' the !sr request to a channel point redemption
@prisma relic oh! how do I do that?
Yeah how do they do that?
yup thats true lol thank your for your help π @prisma relic
?
can you set the Twitch channel points to respond in chat with !sr {request}
...i might be wrong; but i was thinking there was a way to get the Twitch point redemtion to run a custom command
ohh I see!
I guess that can work! just add the "require viewer to enter text"
but even so, the person can still use the !sr command unfortunately
... the bot would respond with the redemption. .... i may be thinking of the SE bot now that i think of it.
hey, Im trying to make a !watchtime command, but it doesnt register the hours watched at all, for several people
@crystal ruin Is loyalty enabled?
it is, but it wasnt registering anything
did a reset on the leaderboard and it works now, rip the hours tho
How do I get a webpage/ widget to be 'grabbed' via the 'custom widget'
like in OBS? just add source to your HTML file.
or you want to "iframe" a web source into a SE widget windows?
To my understanding we don't allow that for security reasons partly.
for good reason. too,
Good morning. Is anyone else having problems with the counter widgets working? Like the # of subs in a session, or the # of followers? Things like that.
I have those setup in my overlay, but they show up blank. Hereβs a pic:
do they show up on the website overlay editor?
Hey - I'm still working on adding textonly alerts, but when I go into variations and clear the video source, it still shows the default video no matter what
Even if I set the variation image or video to a different video, its still only showing the default?
@full fable what browser you doing this in?
Hey guys just thought id ask something, When i use the countdown it doesnt show up, any reason why?
No exactly sure where to ask this, but is there a Sub-A-Thon timer that can be hooked up to stream elements donations? I can only find one that works with streamlabs
can you give an example of that Frost?
@dense yew like for an overlay? do you have an overlay set up for it?
i have my Starting screen image is that enough?
Hello! Is there any way to get the Russian voice on the donation?
This is a countdown app for streams. Subs, donos, bits etc all increase the time for marathon streams. But currently that app only hooks up to streamlabs donos and no stream elements. I wanted to know if there was an app or widget that would allow me to achieve the same result through elements
@ionic kelp chrome
Could you try in incognito please?
yep one sec
is there any issue known, where song requests aren't the right as the link says?
How do i sort out the Countdown?
@ionic kelp it works in incognito
hey, i just started using streamlabs, and i can't make it show Krita properly. it won't do live video or update or anything.
@dense yew
@wind charm wrong server
LUL
which one do i go to then please
@prisma relic ill try that
The Streamlabs server probably.
it's empty until you fill that in
I see - I'll use in incognito for now. thank you
oh shit, i didn't even realize, my friend sent me the wrong link. im sorry
@prisma relic Can you help its still not doing anything
does it show in the editor but not in OBS?
Its not showing at all
^
I think i'm doing something wrong idk
i think so too ;P
we are talking about a countdown widget from StreamElements right?
or something you made yourself?
The one from Streamelements itself
This is what i get
how do i move my facecam to be behind the donation goal
Put your webcam source beneath your overlay source in OBS @lament blade
Okay it finally worked
or just {minutes}, {seconds}
But based on the limited space I can see in that image, you might have to do some workarounds depending on all the graphics in your single overlay browser source.
Because it'll put your webcam behind EVERYTHING from that browser source.
But when i wanna restart it, how do i do it?
But when i wanna restart it, how do i do it?
@dense yew refresh overlay
or click the eye button twice
off/on
when im switching scenes (Ingame-BRB) it takes a bit of time to load the overlay
is there a way to fix that
nvm found it
Is it logical to set community gifts to at least 2, and then have a variation for subscriber gift, for whensomeone just gifts one?
ok cool, just wanted to make sure I had that right π
for ps4 remote play but how do i add in window capture so i can use obs for streaming on my ps4
I do 3 but yeah logical either way.
@deft depot For the best OBS support, please join their Official Discord @ discord.gg/obsproject
@prisma relic they donβt show up in the overlay editor either.
ref: https://discordapp.com/channels/141203863863558144/199460642975907840/708328533747040257
is your text black by chance; you should be seeing at least a 0 there i would think
How can I disconnect a Twitch account from my Stream Elements account?
I don't see it listed there.
then your Twitch is not connected to SE
Except it's listed in my dashboard.
And it's the only thing listed with the complete stats showing on the dashboard.
did you create your account with Twitch oauth?
Probably.
quite easily, just put above in hierarchy an image or video, same with chat but through linkage or through other places, i prefer obs streamlabs for that
anyone know wht he means by this?
not sure how you can disconnect then @tulip cloak ... i think my account is linked to tTwitch as well and I can't find an easy setting to switch it off
What's a JWT token. Trying to close my account.
JWT is your super secret login+password
@tulip cloak There is no easy way to unlink 2 owner type accounts from each other. The only way is to make a closure request from here: https://streamelements.com/dashboard/account/security
WARNING: In submitting a closure request you will delete both linked accounts and loose all data from both accounts. This includes overlays, custom commands, timers and past data(tips, subs, etc). You can still relogin with the deleted account, but you are essentially starting fresh.
Guess I'll just stay with Streamlabs then. They've effectively made it impossible for me to use this service.
@prisma relic, thanks for your suggestion regarding https://discordapp.com/channels/141203863863558144/199460642975907840/708340721370792009
The text is not set to black, and I am not even seeing a 0.
there's a learning curve. for sure. hope you try again in the future @tulip cloak . happy streaming!
Guess I'll just stay with Streamlabs then. They've effectively made it impossible for me to use this service.
@tulip cloak what exactly is making it impossible to use StreamElements?
My Stream Elements account was created with a different Twitch account than the one I use.
they couldn't unlink the Twitch account from the SE account
why not add the new one to it?
That account has a full dashboard and stream labels working properly.
My new one is already added.
It doesn't have functioning labels.
π€
@tulip cloak Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
let's see what we can do here π
Which account ID..
Yeah, which.
from the account that is not working properly
I mean, I'd say neither are working properly.
maybe we can fix that
Hi there, i have a question about the contest system on stream elements, can someone help me? Bets on chat is not working
5eb54ea5e3884f8593a43e31
i'll try to grab a staffmember and see what's wrong
are you using the https://streamelements.com/dashboard/contests @oblique fjord ?
yes, im using it to create the contest on the dashboard, but when someone bets via the chat is not working,
@slim wasp can you give a screen shot of one of those text boxes for the counters on the overlay website with the input fields on the left side?
sorry
its because on contest is default to use !bet win value
thats why i said bets
sorry my english is bad
the default contest module uses "!bet" for the command
I got the dashboard to work for the other account.
Can Stream Elements not obtain stream activity from before the account was linked?
@oblique fjord does it look like this (default contest)
yes, the strange thing is that i tested in another channel, exactly the same settings, and it worked
ill show the screen
That sounds about correct @tulip cloak
but people with color roles know much more than myself
How can I complete the setup steps? It's trying to force me to add an overlay despite already having stuff setup.
as you can see, i did the contest, but when i try to bet on the chat, notting happens
@prisma relic here's a screenshot of the Total Subs widget.
Can Stream Elements not obtain stream activity from before the account was linked?
@tulip cloak that is correct, the data will fill up from the moment you join StreamElements
thank you @oblique fjord for the screen's
Guess I won't be using it for some time then. Oh well.
did you try the import button? π
Yes.
Can you change the streamelements bot name without OBS live? Any guides are from before 2020 and don't match the new site.
Is there some specific import I need to run for it to populate stream activity?
Just have actual events happen.
@hardy salmon you can use Ground Control if you give me your twitch username (no links)
If something has happened with no events there might be an issue which staff would need to "fix".
we are missing something simple here @oblique fjord ... everything there looks correct .... except you did get a 'pong' for your bet
@wary halo where in ground control is it?
@prisma relic and the bet is not counted on the contest screen
is not only the message on chat
it stays 0%
oh.... i don't think you can vote on your own polls
How do I get a webpage/ widget to be 'grabbed' via the 'custom widget'
@rustic quiver
To my understanding we don't allow that for security reasons partly.
Fair enough; thanks for your reply.
To my understanding we don't allow that for security reasons partly.
@ionic kelp
has anybody experienced the stream chat during stream just stop working when you go to send a message it just has a spinning wheel ? and viewers cant chat but stream is still live
@prisma relic im using different accounts, and i asked to friends to test it too
@wary halo where in ground control is it?
@hardy salmon you can only have it if we activate it, that's why we need your twitch name π because Twitch broke the old way how it was activated, we now have to do it manually
ohhh, I understand @wary halo my twitch name is tokiodreamy
@slim wasp can you target the sub area? this might be an overlay thing. .... look for the sub count layer:
I might be wrong because I haven't used the bet system in forever, but isnt it !bet <amount> <choice>? @oblique fjord
@hardy salmon if you restart Ground Control now, there should be the option for the custom bot name π
@hardy salmon thx for the help, but no, its !bet choice amount
its written on the chat and dashboard
@wary halo you rock! I see it now. Thank you soooo much!
no '#' @sweet socket
i would like to rename the ground control bot for my friend. his twitch name is BreXna
wrong ping. no # @oblique fjord
i tried just to be sure
@oblique fjord would you like me to attempt to bet on your page? it'd give me an error since I'd have no points, but maybe you're just not able to yourself?
sounds good, twitch name?
clutchcircuit
done
the contest will end shortly
let me open another one
done
i would like to rename the ground control bot for my friend. his twitch name is BreXna
one moment please π
@oblique fjord doesn't seem to be working. have you tried without the # ?
no problem! I wonder if it's a permissions thing?
@prisma relic can u see is for every user, somethis is wrong
because me typing !bet should have given me a message back
exactly
i'm lurking @oblique fjord ... i still see # in the options tho
no '#' @sweet socket
@prisma relic ???
I have already used Contests with # on MIBRTV channel, that i also work
so i am pretty sure thats not the problem
and i have tried without the # here also
it was a miss ping π€£ my bad
attempt it just incase the bot is throwing a tantrum lol @oblique fjord
ill try it again
@prisma relic I tried just !bet in his channel which should have had the bot send me a message on a correct way to bet, but it didn't reply
still nothing even without the #
Have you tried to kick the bot from your channel and add it back? @oblique fjord
why would they kick their bot?

but the bot is sending messages
the bot has feelings too!
im pretty sure he have access
π sometimes it gives bots a reset
hmm
@oblique fjord Go to the dashboard -> right side -> part channel -> join channel (https://streamelements.com/dashboard)
that's what I meant sorry

tell it to part/leave your channel
just did it
It's still too early... and a friday, so my brain doesnt work
really odd that the bot can post but not respond....
does it work on other commands?
the oddest is that the bets are not counting
dang. worth a shot π¦
+1 for the other commands
turn off followers only mode.

@wary halo you need any module for bet?
roulette module afaik
ill try that, just a minute
I don't remember using a module when i used bet
thx for the help guys
i need help setting up overlays on my laptop
shit aint workin, and im getting upset :/
can you export the settings from your desktop?
is the command on? @oblique fjord
ohhh he has a point. might only be on online mode @oblique fjord
what are you trying to do? @main yoke
im trying to use overlays to make my stream look better
did you make one over at the website?
let me check
Do you currently have anything setup? or is this a start from scratch thing @main yoke
let me check
@oblique fjord its under default commands
i went to streamelement s the website
@hardy salmon im trying to help him, please dont ask more when support is helping
@main yoke New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.
New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview
@main yoke We've released our new Overlay Editor revamp. You can check out the changes and how to work with it here: https://youtu.be/X5VzXjqAsjk
Check out our blog post as well: https://blog.streamelements.com/streamelements-overlay-editor-just-got-even-better-c22cb5b4853e
We are thrilled to announce the launch of the remastered StreamElements Overlay editor!
https://p.strms.net/newoverlayyt
Why StreamElements Overlays are better?
π Simple: Load your entier setup using only 1 link
β‘ Fast: Cloud-powered Overlays arrive in real-time, say goodb...
if you have a overlay made, you can easily add it in OBS
YOU GUYS ARE AWESOME
nice one @oblique fjord 
THANK YOUUUUU s2
i just went to premade stuff
and i went to browser source and tried adding it
but it was just blank
have you set the right dimensions for it?
@main yoke To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and β βShutdown source when not visibleβ https://youtu.be/KDvLynUqXI4
Thanks so much @hardy salmon @prisma relic @sweet socket
hm lemme try this again
there is an easy video on how to get it in there and add it π
ok... i just tried and nothing worked, still blank :l
if you go to your overlay editor, is there anything in there?
its over at the website
yess
can you make a screenshot for me what youre seeing?
ok hold on
ohh so I turned on custombot name in Ground Control. First issue it sent a message 3 times at once. Second issue, it's just using my name and not the custom name "tokiobot"
Is there a label for how long the stream is online?
otherwise try this
@main yoke OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png
@prisma relic I don't understand what you meant by targeting the sub area. After looking at your example, I see that when I type "Total Subs: {amount}", I get a 0 to show up on the overlay. But not the total number of total subs. Here's how I have it right now, and which shows no data. Ignore the greyed out text. That's another layer underneath that is turned off.
@hardy salmon check the taskmanager and kill all the ground controls running
then restart it
ya @slim wasp there should be a {subs} or something there i think? ....
@wary halo sent only one message this time, so that issue was fixed. but still using my name and not custom name?
i'm looking at the lower red circle and seeing the ###/### which makes me think that is a "session" counter. like
I will be back though lol
No worries @main yoke!
Be sure to check our youtube videos if you want to know more about our services!
π
i would like to rename the ground control bot for my friend. his twitch name is BreXna
i'm not sure the overlay endpoint to get total subs
@wary halo oh lol π haha thought u would mean someone else, sorry
i don't think you can rename a bot for someone else @lament blade π€£
im on discord with him, should he write to you in here?
i don't think you can rename a bot for someone else @lament blade π€£
@prisma relic he mentioned the account, so no problem π
gotcha.
π€£ π€£ π€£
just have them tell you the password and log into their account
just tell me your bank account and pw
@prisma relic, thanks to your help I figured it out. The correct Message under the settings is: {count}
Thanks for your patience and help.
π no worries good. to know. i avoid the overlays because they are so complex, but i knew there was something there. happy streaming @slim wasp
just have them tell you the password and log into their account
@prisma relic dont do this ‴οΈ
Could someone help me? Is there an stream uptime label?
never give your personal account information to anybody
how do I get my overlays from the website to twitch
@solemn tusk To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and β βShutdown source when not visibleβ https://youtu.be/KDvLynUqXI4
so i cant put the overlay striaght to twitch
i would like to rename the ground control bot for my friend. his twitch name is BreXna
@lament blade @sweet socket for context
i saw, but still
yes. correct. never give your passowrd or JWT token EVER to anyone
dont say to people they should do that
so i cant put the overlay striaght to twitch
@solemn tusk no, you need to lay them on top of your gameplay in a program like OBS
@solemn tusk New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.
New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview
10-4
@lament blade invite your friend to this guild and direct them to this channel. someone here will guide them through the process.
ok
@prisma relic stop, i already asked staff to activate it for the corresponding channel an hour ago
so i dont need to guide him here? he cant speak good english, thats why i ask here for him
nope
if your friend did not request it for themselves then it will not happen.
says who?
@prisma relic please check what Ruben just said to you
@sweet socket Is there a way to upload a custom font?
There is, however, I would have to ask around how to do that, since I havent used it before
and last thing is there a way to have a label for the stream uptime?
Is there any way to show your avg. viewers??
Or, would you have to manually put it in each time??
(Send me a message please; I'm going to bed, it's 3.30am now)
can I make a command that responds with one of multiple possible responses
like !quote > responds with a random quote from a list of quotes
@ me please
my bad @wary halo @sweet socket. i must have missed somethings=,
@worthy charm Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/
Custom Fonts
Steps:
- Install the font on the streaming PC or choose a pre-installed windows font.
- In the overlay widget settings, select Text Settings
- Enable Custom Font
- Type the name of the font as it appears in the windows font directory (This is usually
C:\Windows\Fonts)
Note: After installing fonts, the browser and OBS must be restarted for the font to appear.
@narrow glade Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
can I make a command that responds with one of multiple possible responses
like !quote > responds with a random quote from a list of quotes
@ me please
@narrow glade Go to the dashboard -> right side -> part channel -> join channel (https://streamelements.com/dashboard)
@lament blade You can create a pastebin file with the quotes and use this API, to call a random line: https://thefyrewire.com/docs/api/twitch/pastebin/
Or use the build in feature for quotes, or this API: https://discordapp.com/channels/141203863863558144/259680142459142144/565129179608383548
Hello - on my old scenes there were different cheer animations by default. Are those accessible in the new editor?
So the mediarequest pause does not work, is that being looked at?
ok epic
What was the CSS again to close the gap between the 50 and 400? Current amount and goal?
that looks about correct 50/400 ... but my guess would be to look for width. i'd think it'd be in the js area but could be in the css π€ @lament blade
can anyone tell me how can i add to the store rewards like free sub and stuff like that?
for the Twitch points or SE points?
could someone tell me what hotjar.io and heapanalytics.com are
also why is facebook running a script constantly on your website
@jade shore are you using custom CSS or the built in? ... play with the padding-top
for the SE points
@gloomy shadow https://streamelements.com/dashboard/store/items
depends on the widget and their options. some have custom CSS (advanced option)
you can't really add a free sub that let's the person sub automatically. but they can redeem it and you can gift them a sub to the channel @gloomy shadow
OH OK
i get it
so the rewards in the store are more like stuff that you give out not that twitch gives tot he viewers
yup
Hi, I have a little problem, when I copy the overlay URL and I paste it, it doesn't make any change in it, pls help
I need help with how to copy a link (for twitch alerts from streamelements) I'm still unsure how to link it into my streamlabs OBS. Anyone?
that looks about correct 50/400 ... but my guess would be to look for
width. i'd think it'd be in the js area but could be in the css π€ @lament blade
@prisma relic correct? I know that it's the current amount and goal, I just wanted to clarify it. I also know you can change it CSS but my question was what the CSS is again to change it. iirc it's not just.. width.. or is it?
just pitting width: 300 px doesn't work :/
I remember someone from streamelements helping me months and months ago xD
I lost the code T_T
you are correct, it is in the CSS. and width is left-to-right.
@lament blade I believe this is what you want https://discordapp.com/channels/141203863863558144/259680142459142144/607518143644041216
yes thank you! @ionic kelp <3
@round elbow We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.
With that being said
To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and β βShutdown source when not visibleβ https://youtu.be/KDvLynUqXI4
Hi there, I'm trying to change the gif that pops up when someone donates bits. I've changed it but when I emulate a bit donation the default gif and sound pops up.
@minor summit Variations as well?
I'll try with variations and get back to you
Oh, I see, I had to turn off all the variations. I think that solved my problem. Thanks!
Hi guys, I hope everyone is doing well!
I have a question regarding Stream Elements SuperThemes - How do I change the default caption of "STREAMELEMENTS" to my corresponding social media tags? Is there some place I can link this in my streamlabs profile? I've already linked my profiles within the streamlabs dashboard
i cant get chat up like i have the activity feed
Anyone having issues with !bingo command? I type !bingo Twitch 4000 and its says 1:08ModeratorVerifiedStreamElements: @JEMsTvLIVE, no emotes found!
!emotes update in chat
my mixamp is not being picked up anymore by streamelements
look at the LAYERS tab on the left when you click on the element in the overlay editor
ok ill try that thanks mrjaros
still says no emotes found even though it updated π¦
I just have to say it to someone...
I had SE open in 2 tabs. I closed the main tab and hit save on the other... and lost all my work 
Thank you @prisma relic and for your time
question guys, is it possible to change the prize value for the raffle command? Maybe I'm blind I cant see it
did that work for you @thin olive ? ... i'm still learning the overlays myself
Yes it did! Thank you. I had completely overlooked the tab you were talking about.
What does this mean when trying to assign a 'manager' : roleplay.missing scope invitations:mangae
that reads like an oauth token error
I NEED HELP, when someone donates with a video linked where does that video appears? on the alerts box, on a specific overlay link?
How might i resolve that token error?
my chat is just saying "coneecting to chat" and im on streamlabs and when people text in chat i can only see it on twitch and not streamlabs? anybody now why? plzz help asap
ping me when you can answer
@restive nova you mean media request?
Link they link a video in the comments of the donation?
Or you enabled media request?
hii i uploaded a gif and sound but it doesnt apear
synchronously
for my alert box
If the latter, wherever you put the media share widget on your overlay.
i want to see the video someone sent me from donation
@grave root what endpoint (what are you trying to do) to get that missing scope error?
Media share is three parts 1) enabling it 2) adding the media share widget to your overlay and 3) clicking show on stream in the media share section of the dashboard.
if someone donate it will appear here?
no
^
if they just send a link in the donation description, you will have to click it and it will play in the browser on your pc
@round bramble
old username: zoticus
new username: zotgame
Thanks!
@round bramble
old username: zoticus
new username: zotgame
Thanks!
@long crest where is this for exactly? π
i need help my line in isnt being picked up anymore
so how can in example people donate do twomad and plays a song
@long crest where is this for exactly? π
@wary halo Twitch π
Media share is three parts 1) enabling it 2) adding the media share widget to your overlay and 3) clicking show on stream in the media share section of the dashboard.
@weak delta
^
thanks for the reminder
If it is enabled, there will be a seperate section for them to paste a link and decide which time to play in the video.
thanks for the reminder
@long crest only for the chatstats right? or is the bot also not working?
it's only for the chatstats, the bot is working fine 
i've passed it along π
thanks @wary halo
@wary halo hey ruben, any updates?
Heya! New to all this - I'm trying to import my streamelements overlay into streamlabs - altered the resolution to 1440p and upon insert the browser link is incredibly to small for the screen - how do I fix this?
...can't really help debug streamlabs issues. maybe it's an OBS thing
Hi,
Not sure if someone here can take a look at this.
Iam a moderator in a channel twitch.tv/cartmens
and we recently discovered a thing in the chat overlay widget,
one of the chatters Loliaga gets a wierd name on the overlay, in the regular twitch chat looks good and spells the name like i wrote it Loliaga
but the overlay shows it like this pic
https://gyazo.com/3e79a81f3634fb30a0e0cdd1d0341bef
is it something wrong with the overlay, or is it somekind of user thing that the user has to change?
hi i dont know if this is the right place to post this but, i just changed out my ram from 8gb to 16gb, same speed and i went from being able to output at 6000kbps to struggling to get 4000 in obs, nothing else changed
@fallow escarp For the best OBS support, please join their Official Discord @ discord.gg/obsproject
How can I get Streamelements to post reminders and so on every now and then in chat?
@real canyon u mean like a a timer?
Can someone help with proper set up for Media Rquest for an IRL stream with alerts/media playing through bluetooth speaker? Using OBS server, camera/LiveU, and a phone in companion mode.
Main issues with having the media request page open/active on the control phone is that sometimes connection drops without me knowing and the media request page no longer working unless I stop and go through all the steps of restarting it. Doesn't seem like I can put media request on the server, because then it won't play through the bluetooth speaker.
^ +1 https://streamelements.com/dashboard/bot-timers what @quasi kiln said @real canyon
@wary halo hey ruben, any updates?
@lament blade nope π¦
Oh, there it is. For some reason I completely blanked on that bit, thought it was literally just timers.
Thank you
@quasi kiln lurked in the stream for a little bit and see the same results. that is really odd...
yall i have no idea what im doing
i would guess it is 100% an overlay issue, but not sure what is causing it?
@prisma relic Yeah i have never seen that before
and according to the user it has always been so, so i am not sure if it has to do with the overlay or if it is something on twitch side
first time i has noticed my self
i don't see it in chat, profile, or really anything odd.. the overlay is probalby TMI.js but should still match
@lament blade Please follow our community rules:
- No advertisement or stream promotion
- Respect ALL server members
- No NSFW/NSFL
Thank you
@lament blade Please follow our community rules:
- No advertisement or stream promotion
- Respect ALL server members
- No NSFW/NSFL
Thank you
anyone?
did you go through this video https://www.youtube.com/watch?v=UuweQah3v00&feature=youtu.be ?
We have an updated initial setup guide: https://www.youtube.com/watch?list=PLCDDKlFdScbH7j6W7OXQQScfFunxed1tP&v=EpA4eDLMW_I
Setting up StreamElements is easy, learn how to in this video, hosted by Twitch Partner GIRLvsDUMB
Got any questions, or just want to say "Hey"? Joi...
.... i don't have a link to part 2
@chilly shuttle I have been wondering the same thing for a while but I just want to confirm since I haven't been able to implement a proper test but you're confirming 100% that the media share will not play via companion mode?
That was my only hope when I got around to setting it up.
Hi all did anyone come across a problem like me? For a few days now my overlays from streamelements doesnt show in Elgato Game Capture HD. Other browser sources are fine though.
@high belfry CloudOBS can be setup at basic level by nginx RTMP server. Should be youtube videos out there.
@weak delta I tested locally with computer and phone in companion mode: phone does not play media. Unless I'm doing something wrong...
i login in a wrong account, and i can change
Well, that sucks.
https://streamelements.com/dashboard/account/channels click add Twitch channel @severe pewter
then i think one of the mods here can remove the other account.
@weak delta theres ways to have media request work....just not as reliable as I'd hope.
@lament blade nope π¦
@wary halo βΉοΈ
how do you get music to play in the back of a stream on stream elements
@lament blade Yo need to enable the Media Request https://streamelements.com/dashboard/mediarequest/general
i have
@jade shore wdym?
Where can I add chat in obs?
i played it on stream elements but it doesnt come up on the actual twitch stream
@abstract hemlock ?
I assume even with the cool new overlay editor its still not possible to import my various custom widgets into one overlay?
does nobody know whats happening??
@lament blade do you have the media request dock open on obs.live? or ground control? or the browser open? or the widget on your overlay? any of those?
yes
@rigid geode on the Streamelements menu at the top on OBS
okay thank you
@lament blade can you hear the music playing on your pc?
@proper path why couldn't you?
I cant seem to figure out how to add a widget on my list of overlays to a new overlay. I'm trying to consolidate a couple of custom widgets that i got from someone
I would like them all in one place.
@lament blade if you have 1) media request open on your dashboard (https://streamelements.com/dashboard/mediarequest/general), 2) a media request widget in your overlay, and 3) a request in queue, you can start media request by clicking Show on Stream. Do you have all three pre-requisites?
@proper path Click on the widget and then the duplicate icon and it will prompt a message of where do you want to duplicate the widget to
ok ill give that a shot. thank you.
hi there im trying to make the switch to se but obs is causing me a bunch of trouble do i just ask away here?
cool thanks so much. that worked.
my friend needs to activate custom bot name in his ground control. Twitch name BreXna
So what happens when someone buys one of my shirts and its crappy quality?
Is there an alternative to Stream Labels for text followers, subs, etc? I'm switching back to OBS Studio and I have the Live plugin and on there it shows all my notifications up to date but stream labels is not.
@warm heath Our customer service people will handle that if it doesn't match what it should be.
@lament blade Have him restart GC.
@ionic kelp how do i contact them?
merch@streamelements.com with pic and order number.
@ionic kelp tyvm
Does someone know how I make a GIFTED subscriber alert? There is only the subscribed one available!
@sacred walrus try to asks only in 1 channel π
Hello, i recently changed my twitch name and was using streamelements and it was working fine. After i changed my name it stopped working. I have my new twitch name logged in on streamelements and it says my bot is active, i add it as a mod in my twitch channel but none of the commands work. Can anyone help me?
Does someone know how I make a GIFTED subscriber alert? There is only the subscribed one available!
@sacred walrus did you try to see the Variations Settings on the Subscribe on the Alert Box widget?
@sacred walrus wdym by bit animated?
I'll show you
@sacred walrus β€΄οΈ see? that's why we ask to keep your questions on 1 channel π
Okay, my bad! Thanks
Hello, i recently changed my twitch name and was using streamelements and it was working fine. After i changed my name it stopped working. I have my new twitch name logged in on streamelements and it says my bot is active, i add it as a mod in my twitch channel but none of the commands work. Can anyone help me?
@sacred walrus
@proper jewel Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/Youtube/Facebook/Mixer)
@proper jewel Go to the dashboard -> right side -> part channel -> join channel (https://streamelements.com/dashboard)
Thanks, I found it! @chrome folio
And post here your old username and the new one π
This is what I mean! See how it's animated? @abstract hemlock
@sacred walrus you can use all those variations by default or create others/custom π
@sacred walrus this is Cheers, you will find it on the Alert Box too.
@sacred walrus you will need to find that animation and then ‴οΈ
no way to align text so on labels??
@jade shore text settings
I dont see the part channel button on my right side. theres nothing over there
Okay, thanks! @abstract hemlock
@proper jewel 100% sure? even when you scroll a little down?
@abstract hemlock ther isn't
This is what shows up on my dashboard
@jade shore 100% sure?
do i have to finish the setup first?
align vertically, not horizontally
if i made a scrolling text it goes on the top of the label
@proper jewel scroll ..
@abstract hemlock how can I add a uptime stream label?
@proper jewel click on the button "Do It Later"
Hi! I have a small issue with the streamelements overlay builder. I just started using streamelements. My issue is that when I try to upload a .webm video it squishes it to look weird?
got it!
@tropic swan check the layout of the alertbox
thanks guys! sorry new to this
it's not a video I want to add to the alertbox, it's more of an animated header
Could you share a screenshot?
ok let me take a look rq
ty
Is anyone here able to help me with Media Request in StreamElements OBS? I had it working a few months ago, but now the Youtube player isn't showing up in OBS.
@solar sable
@abstract hemlock Yup, clicked on that; the widget showed up but it was a black box. I switched to OBS.Studio and back to StreamElements and now I believe its working properly after a full relog into StreamElements.
So I was asking about chat stats earlier this week, and never really got help with it. I got some response back, but they just stop responding. Can anyone help me with that?
@pseudo horizon what was it?
So i'm a moderator for a streamer, and his chat stats aren't working. Just says 404 page not found, I tried checking all his other usernames and it says the same thing.
The last person I was talking to was asking me his old usernames, and that's the last thing they said.
@pseudo horizon yeah we need older username to fix chatstats since the tool that we used to have to retrieve those is down
Old Names: wolfsuul, lord_suul, suul__ Current Name: jacobsuul
Help, when copy and paste the new overlay URL, it doesn't show up any change in it π¦
Hello, i just added stream elements bot to my chat and im trying to add the default !watchtime command. it constantly says 0 seconds for everyone
Trying to add my mixer channel to my twitch channel so I can import my overlays to twitch. It says that I canβt add the channel because itβs already claimed. And it is claimed, claimed by ME! Why canβt I add it? PLEASE HELP! π
Howdy, all my overlays are blank. I may have clicked reload too many times π
Help, when copy and paste the new overlay URL, it doesn't show up any change in it π¦
@native kraken did you save the changes on the Overlay Editor?
yes
Hello, i just added stream elements bot to my chat and im trying to add the default !watchtime command. it constantly says 0 seconds for everyone
@mortal olive please help π
Hello, i just added stream elements bot to my chat and im trying to add the default !watchtime command. it constantly says 0 seconds for everyone
@mortal olive you need to enable the Loyalty system to!watchtimeworks... https://streamelements.com/dashboard/loyalty
@native kraken open the overlay on your browser and check if it works there
@chrome folio
@mortal olive you need to enable the Loyalty system to
!watchtimeworks... https://streamelements.com/dashboard/loyalty
@chrome folio i currently have it enabled
and im currently streaming
@mortal olive what is your live profile (on the SE site)?
@abstract hemlock yeah, it works on the browser, and if I emulate the alert, on the browser does appear the changes, but in the obs it doesn't
@native kraken Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page
Is there a way to add a label for the stream uptime?
Nevermind it came back on its own lmao
@mortal olive the data is empty, if you enabled the Loyalty system recently you will need to wait 10 minutes until the bot does the records.
@chrome folio got it!
Im streaming i have display capture on and my friend is saying that the screen is black
@abstract hemlock, what is that browser source, how can I right click it? sorry I don't know it xD I'm noob
Probably been asked a million times already but when someone tips through my link with stream elements, does the site take a cut of that?
Thanks!
its still black
there are always fees from paypal or stuff like that, but there is nothing we can do about that.
Hi im a new mod, how do i set up music for the stream? Any help would be good
Song requests via chat commands, media request via donations? Which?
StreamElements Media request enables playing songs and videos in your stream. It's an upgrade of StreamElements Song request and Media share features.
Join our discord for live support: discord.gg/SE
Ground Control: https://strms.net/groundcontrolyt
Channel Management ...
Oh that's easy.
StreamElements OBS.Live add-on for OBS studio, making stream management easy.
Direct download: http://p.strms.net/obslivemryt / Learn more: http://p.strms.net/obsliveytlm
With OBS.Live Media Request integration you can increase your revenue and viewer engagement by letting t...
am streaming and my screen is black i was using display capture i was told to switch to window captue so i did so and it is still black
hello guys
i just made myself an overlay
but when i added the overlay in my obs it didnt work well
i was hearing the sound but the image didnt appear
how can i fix this
Hi there, I know when using streamelements we dont get the source files, but how do I set up a smooth transition between scenes or would it be easier if I used the source files I have for my scenes?
@stone void OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png
disable that ^
@lament blade For the best OBS support, please join their Official Discord @ discord.gg/obsproject
@lament blade Check out this tutorial for OBSβ studio mode which allows you to preload scenes before transitioning. https://www.youtube.com/watch?v=W8iWsD2Lq3U
ok thanx
I have maked my custom overlay in the app, they have maked, but how do i get it into my streamelementsobs?
@lavish crystal To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and β βShutdown source when not visibleβ https://youtu.be/KDvLynUqXI4
ofcourse it is
How can I add an Alert Box in my StreamElements?
its better than jarvis
@lament blade New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.
New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview
@lament blade We've released our new Overlay Editor revamp. You can check out the changes and how to work with it here: https://youtu.be/X5VzXjqAsjk
Check out our blog post as well: https://blog.streamelements.com/streamelements-overlay-editor-just-got-even-better-c22cb5b4853e
We are thrilled to announce the launch of the remastered StreamElements Overlay editor!
https://p.strms.net/newoverlayyt
Why StreamElements Overlays are better?
π Simple: Load your entier setup using only 1 link
β‘ Fast: Cloud-powered Overlays arrive in real-time, say goodb...
Yeah, can I get a copy of the AI, reprogrammed to mod a twitch chat? Thanks.

go stream elements dashboard on browsser and make overlay
@main yoke Please follow our community rules:
- No advertisement or stream promotion
- Respect ALL server members
- No NSFW/NSFL
Thank you
and i don't know if my cpu or something else is taking a kick in the ass
but i cant do anything cuz of the lag right now
and i need help determining what is is
could somebody help?
@main yoke Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
Is there a limit to the number of twitter accounts I can connect? 10 seems kinda . . . limited lol
Cause I want to add a bunch of dinosaur game related projects
since that's the entire theme of my channel haha
Dinosaurs +1
including my going live notifications? 
haha. Right now its mostly dino movie accounts (jurassicworld) and dino game related accounts
Hi there a question
Quick question: Which video format has transparancy?
Why when i try to save an overlay of stream elements into overlay expert it always say error?
Overlay expert is an extensiΓ³n of twitch
Best to contact them.
Is there a way I can default my Slobs Alerts to Stream Elements alerts (SuperTheme)? Or does it just default to Stream Elements when I get a follow, etc.?
There is an import tool for the StreamLabs alert box.
The overlay is set to 1440p, when brought into OBS and provided the correct settings, the overlay is only 1080p
Help would be much appreciated
hi, im neww
@humble grail New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.
New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview
@humble grail We've released our new Overlay Editor revamp. You can check out the changes and how to work with it here: https://youtu.be/X5VzXjqAsjk
Check out our blog post as well: https://blog.streamelements.com/streamelements-overlay-editor-just-got-even-better-c22cb5b4853e
We are thrilled to announce the launch of the remastered StreamElements Overlay editor!
https://p.strms.net/newoverlayyt
Why StreamElements Overlays are better?
π Simple: Load your entier setup using only 1 link
β‘ Fast: Cloud-powered Overlays arrive in real-time, say goodb...
sorry if this has been asked before.
I've made a couple of sub only items in my stream store, but if a subscriber tries to redeem them, they get told that the items are sub only.
do I need to use a widget or extension for stream elements to see who is a sub and who is not.
I only have the items available in the chat as I don't want to guide the viewers to a page where they can save the gifs to their PCs.
Hello - I am trying to figure out what to put in the alert message for community sub. I want it to say
Bob gifted 50 subs!
sorry if this has been asked before.
I've made a couple of sub only items in my stream store, but if a subscriber tries to redeem them, they get told that the items are sub only.
do I need to use a widget or extension for stream elements to see who is a sub and who is not.
I only have the items available in the chat as I don't want to guide the viewers to a page where they can save the gifs to their PCs.
@wary valve make sure they are logged in to the StreamElements website when they redeem the item π
I am very sorry to ask such a basic question, but is there a URL where I can read how to add streamlelements as a moderator inside my Twitch account? All I am trying to do is use streamelements as a chatbot for my PS4. Thank you.
@full fable {sender} gifted {amount} subs!
@dusk saddle Consoles do not have native support for overlays. You would need a capture card and a PC with OBS in order to have Overlays over your console gameplay.
We have an blog post about how to setup console streaming with our essential tools: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3
good afternoon....extremely frustrated here...I went into my sources for a scene to "clean it up" by grouping some things together...instead of GROUPING....it DELETED the highlighted items....is there ANY way to get this back? It took HOURS to build...
@round bramble Thank you. I unfortunately am not using OBS. I am using Ecamm Live for Mac
when I am testing the community gift alert it still says "bob gifted jane a sub" @wary halo
Does someone know how to make chat appear on scree?
@sacred walrus add the 'my streams chat' widget to your overlay
I have unchecked pick an alert randomly
Where is that? @wary halo
@wary halo thank you very much for that.
unfortunately, I think I may have to figure out a different way to have the GIFs pop up on stream as I don't want the viewers to get to a page where they can save the images as they are rather sought after.
thanks for the answer though.
have a good day and stay safe.
@sacred walrus
jk @wary halo I got it π thanks!
hello all. I'm having issues with my Twitch alerts, they are perfectly set up, account is connected. But they aren't popping up.
Side note: I am streaming on Twitch and Mixer (restream), I have an account on Streamelements for Mixer and Twitch (seperate accounts). In my overlays on my twitch account I have an alert overlay. I use that link in OBS.
I remade my alert overlay, but that is not helping either
@distant flame Do you see the events on your activity feed?
No. One day it works, the other day it won't
Im tryin gto do the loyalty points but its not showing up to my veiwers on my stream, help??
@distant flame Go to the dashboard -> right side -> part channel -> join channel (https://streamelements.com/dashboard)
post your twitch username
Tedmcshredp1p2
i'll ask again...
good afternoon....extremely frustrated here...I went into my sources for a scene to "clean it up" by grouping some things together...instead of GROUPING....it DELETED the highlighted items....is there ANY way to get this back? It took HOURS to build...
My Twitch username is ItzPyroLive
not unless you used the cloud backup function in OBS.Live @azure swift
why would it delete it
@distant flame Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
there's not even an option anywhere close to the word delete next to the "group items" option
@azure swift You are very right, there is no option anywhere close to group, i just try to group sources and it works fine
@azure swift For the best OBS support, please join their Official Discord @ discord.gg/obsproject
i'm using SE OBS...I thought this would be the place to go
There is no such thing as SE OBS, obs.live is an add-on for OBS Studio
The OBS.Live add-on was developed by StreamElements to integrate Twitch Chat and activity feed directly into OBS, making stream management effortless.
well the icon on my desktop that installed says "StreamElements OBS.Live"...my apologies
No need to apologies, sorry that this happen to you
I recommend that you create an overlay (or as many as you need) with all the things that you use for your stream, so if anything happen with your PC, you just copy and paste a link into your OBS
Thanks, @twin sentinel !
So Renziito, do I need to something on my side to fix this alert issue?
@distant flame i see you activity feed working fine
and i just test it and it works fine
mod the bot /mod StreamElements on your chat
the tests work on the overlays yeah. but not for real followers and stuff. Yesterday I got 6 followers, only 1 showed up (and the others weren't in the activity feed aswell) Same for bits
Anyone know of a fix for the choppy animations when streaming the Animated Super themes? The themes are loading super slow also.

I'll check again tomorrow if it's working after modding the bot.
Also, adding my webcam to the stream via Video Capture (Logitech Capture / c922 Pro Stream) lags out my entire theme. Game runs fine and streams fine, but the theme and web cam become real choppy.
HI! I have a question about SE.PAY. Can i make it here or in witch channel should i write it? π
@slender prism Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
Hello, i have a question, if you emulate alerts, it'll show Up in the obs preview?
@lament blade Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you
@narrow fern You can test Alerts via the Emulate bell on the lower left side of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Preview LIVE on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/vtulg9
tenkiu bot
Ok, so I am answering a bot. I have ran several test streams using twitch inspector without the cam since the incident. do you want me to run another one and then send the file?
hi guys, i still have problem with encoder overloaded, this are the files https://obsproject.com/logs/EFgTUrFps_His3qt
how i can fix this
@slender prism yes ..
@lavish compass https://obsproject.com/analyzer/?url=https://obsproject.com/logs/EFgTUrFps_His3qt Check this link
@abstract hemlock Ok, give me a couple of minutes.
π
@abstract hemlock i took away 1 game capture and is the same
Hi @reef cape, Please ask your question(s) or describe the problem you're looking to solve so staff or a support volunteer can assist you as soon as they are available.
Sir , i was streaming on twitch but all the time when my viewers use watchtime command , its shows 0 sec why
_ is watching ur stream for 0 sec
@viscid pebble?
do you have your loyalty turned on?
Maybe no
@abstract hemlock https://obsproject.com/logs/B-TDdQpIWtkk0U1q
@slender prism check this link : https://obsproject.com/analyzer/?url=https://obsproject.com/logs/B-TDdQpIWtkk0U1q
Did that. Changed the YUV to partial
@abstract hemlock It still lags out the theme animations.
@jade remnant help me bro
Check my above chat
i did
Is someone please able to help me?
maybeb check the hardware acceleration
please check
How to turn it on ?
that "maybe" doesnt help anyone
@reef cape https://streamelements.com/dashboard/loyalty
I made a new bit alert but when I do emulate cheer event it does someone completely different . . PLEASE HELP! < 3
Somthing*
Done , now wht to do
something*
My viewers use !watchtime command and it shows 0 secs why
if you have turned it on, then it counts from every 10 minutes when you stream
I did, and I tryed the varation and it didn't work . . @abstract hemlock
@jade remnant really it will fix my watchtime command ?
I see all the default alerts are enable on your overlay @sacred walrus
@reef cape every 10 minutes you are live, it will update
Ok ty , @jade remnant well 1 more thing is there anything need to change on my streamelements ?
@abstract hemlockβοΈ
@reef cape you can do something else?
how hard is it on a pc to stream from ps4 to pc through streamelements?
in my chatstats is error 404 what can i do
Did you rename your twitch account recently?
just post here your old username and your new one and i fix it for you
einachtsmann and new bigdeath93
Hello
I tried using the auto optimizer on OBS Live, and when I tried streaming, it was super choppy
@abstract hemlock einachtsmann and new bigdeath93
@lament blade Done
@keen willow Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
@abstract hemlock but these are the old chatters
@keen willow and just to be 100% clear : https://discordapp.com/channels/141203863863558144/199460642975907840/708445535501156412 π
@lament blade wdym?
I am using Timers in my Twitch Chat channel and I have changed my Bot Name to pops_place_bot and just recently I have started getting a bot entry in chat that simply says "Response Message" and I have no idea what is causing this. Any ideas? (see pic)
@abstract hemlock the chat list is old.. my friend had already 100 messages or more but his name is not in the list
@inland needle check the timers one of those have another message adde to it
@lament blade that's are the stats that we have for your username
@abstract hemlock but why not for my username now ?
i mean the other name is very old
@keen willow 1) Restart OBS
2) Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3) Stop your stream/recording.
4) Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.
(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)
Sorry for that π
@lament blade i dont really sure what you asking right now... since you change your username we didn't pickup any stats in the meantime
ahhh okay
from the day that you change your username and now that i merge them
I'm wondering what settings I would need to put my OBS to work properly
Or maybe it's a lost cause?
@keen willow New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.
New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview
Hi, I lost my points in streamer's shops cause i change my username in twitch,, how can I recuperate them? Anyone knows?
@abstract hemlock can u do it at my friends account too ?
@lament blade try this !rename OLDNAME but the streamer needs to enabe this command
@lament blade he can't ask for himself? if he post his oldname and his new one i can do it
@abstract hemlock he has no discord
@abstract hemlock didn't work, the message appears like a normal message π¦
@lament blade maybe the streamer doesn't have the command enable
@lament blade nop, or enable the command or the streamer give you the points π
oh ok, thank you! @abstract hemlock
@lament blade he can reach out via mail at support@streamelements.com
yo one of my viewers redeemed a code through the item store and apparently they have whispers off so they didn't get it?
Hello, i want to connect my twitch account to my Youtube channel, but 2 year ago i connect my twitch channel to streamelements, and says "channel already claimed"
Hello in my chatstats is a error code 404 can anyone help me
@lament blade check this link: https://streamelements.com/dashboard/store/redemptions/history
@snow iris Account Merging - Please note:
- Merging accounts only allows faster ways to switch between accounts
- Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
- Merging accounts allows duplicating/sharing overlays between the accounts
If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.
@snow iris You can find your JWT token on your account channels page ("Show Secrets" to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME:
This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.
Dm me once you read all this ‴οΈ
so I have to manually send it? @abstract hemlock
@lament blade did you change your twitch name recently?
yeah
post here your old username and the new one
@abstract hemlock sunnii_chiick new sunny_sb
thx
I need help
Hi @main yoke, Please ask your question(s) or describe the problem you're looking to solve so staff or a support volunteer can assist you as soon as they are available.
@abstract hemlock okay so, I've been using streamelements for about 2 years now, and finally making the switch over to the bot.. Used to use Fossabot.. There's a few things that I am tryna do with commands but can't figure it... I'm not able to customize default commands.. So for example, the !time command comes up in 24 hour style. There's no option to change it to 12 hour.. With !ball, I don't want the text where it says "the 8ball says" but then again that too doesn't allow me to customize it. Same thing goes for !followage.. Certain texts that I don't want in that command, no idea how to change it.. Looked everywhere online but couldn't figure it out.
My game capture isn't working
@main yoke For the best OBS support, please join their Official Discord @ discord.gg/obsproject
OBS.Live
@main yoke Streamelements can't do anything about OBS.. They don't own it or do anything to it.. SE.OBS is just an add-on to the software.. Your best bet is to speak with someone in the OBS server
k
@green cape for the time one you could create a custom command with this response : ${customapi.https://decapi.me/misc/time?timezone=America/Lima&format=d-m-Y%20h:i:s}
what city are you? i can find the right timezone for you π
@abstract hemlock new york
for the 8ball check the 8ball module https://streamelements.com/dashboard/bot-modules
I did check the 8ball Module.. It just gives me option to type what it says.. But I do not want the part where it says "the 8ball says". Is there no custom command for that?
${customapi.https://decapi.me/misc/time?timezone=America/New_York&format=d-m-Y%20h:i:s}
Is there a way to create a command that goes up by +1 every time it is used? Sort of like a Swear Jar. So If a Mod types "!swear" the bot responds with: " 'xx' swears so far. " and it adds 1 every time?
You're awesome! thanks @green cape
@hidden timber type $(count)
so for example if you say !swear
the bot will say "Boomer has sworn 12 Times"
when i set up paypal donations can people see my email i've used with paypal?
in the command setting, type "Boomer has sworn $(count) times"
I can create another command just for you !resetSwear to reset that counter π
hahaha, that would be awesome. β€οΈ Thanks for all the help.
Anyone know how to put an overlay onto obs?
@abstract hemlock what is the api or code for the 8ball command??
would be thankful β€οΈ
@pearl yarrow To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and β βShutdown source when not visibleβ https://youtu.be/KDvLynUqXI4
ahhh ty
Je suis FranΓ§ais
@remote plume #π«π·οΈ±franΓ§ais
@abstract hemlock Thanks again for the awesome command. β€οΈ
Um i cant get my overlay to work it wont come up when i do it
and thanks @green cape for the initial help and command!
@hidden timber no problem!
No problem @hidden timber and remember that you have the #dreamteam π
@abstract hemlock hey did you read what I wrote?
just out of interest. Why when I set up a sub point label does it always show 1 more than I actually have.
For example on twitch my sub points say 8 but the label says 9
@distant leaf Due to a recent change from Twitch API, these features are affected by the change:
- Ground Control does not have Custom Bot Name
- Subscriber count will count the Channel and any other permanent sub you may have (+1 or +2 or +3 on top).
We are working on fixing both issues, but there is no ETA.
OBS.Live still has Custom Bot name working fine in it.
@abstract hemlock I tried, it's all jibberish to me. I don't know this stuff.. I just need help customizingthe 8ball.. Like, I know the module and what to make the 8ball say, but there's some things in the default command I want to remove but don't know how
help? β€οΈ
@green cape that module is the only parts that you can customize
maybe you can take a look at the fyrewire pastebin api
@pearl yarrow do you see your overlay on the webeditor?
π
How can i reactivate the summary mails?
@abstract hemlock what's the code or api for !followage?
@foggy comet what is your username and your mail i will report this
${customapi.https://decapi.me/twitch/followage/${channel}/${touser}}
@pearl yarrow create an overlay with that widget and add it on your gameplay scene
ty β€οΈ
Hi I am trying to stream on twitch using obs.live but when i hit go live on the control panel it goes straight to youtube even though my default is twitch.
but when i go to obs studio it streams on twitch fine
@frosty isle Streamelements on top of OBS -> Logout -> login
Can I by using BOT command, get a command to access a txt file on my computer and write that "songname.txt" in the chat ?
@terse holly the bot can't reach the files on your pc
So no way I can get FooBar to send information to the bot to solve the issue either ?
Because what I seen it only access "YouTube" songs and other websites, but not things like winamp/foobar and so on ?
im not familiar with FooBar, but the bot could get any plain text that you can reach over internet
hmm oki, well FooBar is a modern version of "winamp, that is insanly customaziable, if u ever used Winamp I recomend FooBar.
oki, Ill go see if there are any plugins that uploads songnames to sites then in FooBar plugin directory.
Is a goal widget like this possible on streamelements?
@hasty rain https://discordapp.com/channels/141203863863558144/457957557470887947/587981932772720671
Close Enough
That's not really close at all. I guess if I can learn the html css js to radial fill a circle with an image in the middle I could do it easily enough.
how do i set in up in my stream where i can shout of peoples channels?
and add overlays if i stream thru my xbox one?
Anyone has issues recently with the Twitter module not showing Tweets?
@crystal gate Hi, let me check the module but remember that you have the #dreamteam π
@abstract hemlock is that someone streaming on there xbox?
@novel marlin thats the awesome shoutout
okay π
my overlay isnt showing up on obs anymore. im using version 19.0.2. it worked fine last week

