#helpdesk-twitch

1 messages Β· Page 650 of 1

prisma relic
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ya... you shouldn't be getting any 'warnings' that i know of?

pastel schooner
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do you have an idea why its giving me this

prisma relic
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i donno those "extensions" that are erroring out?

pastel schooner
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could it be adblock?

prisma relic
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i know that last warning 'cropper' is for image editing.

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it could be; try without ad block

pastel schooner
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nope same thing

full fable
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Hello - I am trying to add text only alerts for follow/sub etc. It seems like when I hit "clear video" the alert is not longer functioning. Is there a way to do this?

pastel schooner
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i refreshed the page and all this poped up

weak delta
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@full fable It is probably a size and spacing issue. Check the text settings.

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And play around with the line height and such.

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Deleting the graphic but keeping the default line height kind of messes with things. You'll need to adjust as needed depending on the size of your alert box.

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In my experience, as soon as the video is deleted then the text shoots up because the graphic isn't in the way so you need to inch it back down.

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Same thing happened to me once and that's how I fixed it.

prisma relic
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it's that Setting alert service muted state to true

full fable
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ok thank you - trying that now

prisma relic
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you are sure that the speaker is not crossed out? LUL

pastel schooner
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lol no because when must and unmute it it works but when i refresh the page it stops working again

lament spoke
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If there is any red or blue person online, I would be very grateful if any of you can contact me

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Thanks in advance πŸ™‚

prisma relic
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sign out of SE. close browser and reopen chrome. sign in again.

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that's what all the good mods here say and it works 50% of the time

weak delta
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It's true though.

pastel schooner
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i just did still the same problem im just gonna redo everything i guess see if it works

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can i check if it work on obs?

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idk how if i can

weak delta
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Should be.

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That button only mutes it in the editor.

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Should play the sound just fine on OBS.

pastel schooner
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how can i check it on obs

round brambleBOT
weak delta
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@pastel schooner just add your overlay as a browser source, click "play live on stream" on the emulation menu then emulate an alert

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Assuming your audio sources are set up correctly, you'll hear it.

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Checking the box sends it to OBS and therefore stream when you're live.

minor oak
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How do you set up song request in channel points? I've tried to get this setup but I can't get it to work

weak delta
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Twitch channel points?

pastel schooner
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so if its muted on the site it wont be on obs?

jaunty basin
weak delta
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As long as you have that play live on stream checked.

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It'll play on OBS when you emulate.

minor oak
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so, for example, allowing people to purchase with channel points "request a song"

pastel schooner
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all i care is it works on obs and when im live the site is not that important lol

weak delta
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Assuming you mean the native Twitch channel points @minor oak I do not believe is possible yet unless you make a custom reward and then just manually play the song yourself.

minor oak
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ohh I see

weak delta
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Well check that "play live on stream" and emulate an event @pastel schooner

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You'll know then.

pastel schooner
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i just figured it out lol my bad guys thanks for your help i had it muted from obs it self hahaha

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silly me

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i appreciate your help

weak delta
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TalluHUH it still should've played in the browser but hey if it works, it works.

pastel schooner
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yup it works perfect now hahaha

full fable
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Thank you @weak delta - that worked πŸ™‚

weak delta
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Nice! No problem.

prisma relic
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niice @pastel schooner πŸ‘ .... still something wrong with the website; but all that matters is your stream!

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@minor oak you could 'lock' the !sr request to a channel point redemption

minor oak
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@prisma relic oh! how do I do that?

weak delta
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Yeah how do they do that?

pastel schooner
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yup thats true lol thank your for your help πŸ™‚ @prisma relic

minor oak
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?

prisma relic
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can you set the Twitch channel points to respond in chat with !sr {request}

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...i might be wrong; but i was thinking there was a way to get the Twitch point redemtion to run a custom command

minor oak
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ohh I see!

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I guess that can work! just add the "require viewer to enter text"

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but even so, the person can still use the !sr command unfortunately

prisma relic
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... the bot would respond with the redemption. .... i may be thinking of the SE bot now that i think of it.

crystal ruin
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hey, Im trying to make a !watchtime command, but it doesnt register the hours watched at all, for several people

ionic kelp
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@crystal ruin Is loyalty enabled?

crystal ruin
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it is, but it wasnt registering anything

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did a reset on the leaderboard and it works now, rip the hours tho

rustic quiver
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How do I get a webpage/ widget to be 'grabbed' via the 'custom widget'

prisma relic
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like in OBS? just add source to your HTML file.

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or you want to "iframe" a web source into a SE widget windows?

ionic kelp
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To my understanding we don't allow that for security reasons partly.

prisma relic
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for good reason. too,

slim wasp
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Good morning. Is anyone else having problems with the counter widgets working? Like the # of subs in a session, or the # of followers? Things like that.

I have those setup in my overlay, but they show up blank. Here’s a pic:

prisma relic
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do they show up on the website overlay editor?

full fable
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Hey - I'm still working on adding textonly alerts, but when I go into variations and clear the video source, it still shows the default video no matter what

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Even if I set the variation image or video to a different video, its still only showing the default?

ionic kelp
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@full fable what browser you doing this in?

dense yew
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Hey guys just thought id ask something, When i use the countdown it doesnt show up, any reason why?

grand basin
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No exactly sure where to ask this, but is there a Sub-A-Thon timer that can be hooked up to stream elements donations? I can only find one that works with streamlabs

prisma relic
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can you give an example of that Frost?

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@dense yew like for an overlay? do you have an overlay set up for it?

grand basin
dense yew
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i have my Starting screen image is that enough?

rigid moon
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Hello! Is there any way to get the Russian voice on the donation?

grand basin
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This is a countdown app for streams. Subs, donos, bits etc all increase the time for marathon streams. But currently that app only hooks up to streamlabs donos and no stream elements. I wanted to know if there was an app or widget that would allow me to achieve the same result through elements

prisma relic
grand basin
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I'll take a peak at it and see if this works

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thank you so much!

full fable
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@ionic kelp chrome

ionic kelp
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Could you try in incognito please?

full fable
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yep one sec

mystic iron
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is there any issue known, where song requests aren't the right as the link says?

dense yew
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How do i sort out the Countdown?

full fable
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@ionic kelp it works in incognito

wind charm
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hey, i just started using streamlabs, and i can't make it show Krita properly. it won't do live video or update or anything.

prisma relic
ionic kelp
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@wind charm wrong server

full fable
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LUL

wind charm
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which one do i go to then please

dense yew
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@prisma relic ill try that

weak delta
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The Streamlabs server probably.

prisma relic
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it's empty until you fill that in

ionic kelp
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@full fable you've got a cookie fucking up stuff then.

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Or extension

full fable
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I see - I'll use in incognito for now. thank you

wind charm
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oh shit, i didn't even realize, my friend sent me the wrong link. im sorry

dense yew
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@prisma relic Can you help its still not doing anything

wary halo
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does it show in the editor but not in OBS?

dense yew
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Its not showing at all

wary halo
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it should at least be visible in the editor

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πŸ€”

prisma relic
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^

dense yew
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I think i'm doing something wrong idk

prisma relic
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i think so too ;P

wary halo
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we are talking about a countdown widget from StreamElements right?

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or something you made yourself?

dense yew
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The one from Streamelements itself

prisma relic
dense yew
lament blade
prisma relic
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use {days}, {hours}, {minutes}, {seconds} in that message box

wary halo
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but yes, do what pjonp said, and then with the time you need

weak delta
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Put your webcam source beneath your overlay source in OBS @lament blade

dense yew
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Okay it finally worked

wary halo
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or just {minutes}, {seconds}

weak delta
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But based on the limited space I can see in that image, you might have to do some workarounds depending on all the graphics in your single overlay browser source.

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Because it'll put your webcam behind EVERYTHING from that browser source.

dense yew
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But when i wanna restart it, how do i do it?

lament blade
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well its in a png spot

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so its fine

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thx

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also

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when im switching scenes

wary halo
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But when i wanna restart it, how do i do it?
@dense yew refresh overlay

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or click the eye button twice

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off/on

lament blade
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when im switching scenes (Ingame-BRB) it takes a bit of time to load the overlay

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is there a way to fix that

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nvm found it

full fable
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Is it logical to set community gifts to at least 2, and then have a variation for subscriber gift, for whensomeone just gifts one?

wary halo
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yup

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i think most people have it like that

full fable
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ok cool, just wanted to make sure I had that right πŸ™‚

weak delta
deft depot
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for ps4 remote play but how do i add in window capture so i can use obs for streaming on my ps4

weak delta
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I do 3 but yeah logical either way.

round brambleBOT
slim wasp
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@prisma relic they don’t show up in the overlay editor either.

prisma relic
tulip cloak
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How can I disconnect a Twitch account from my Stream Elements account?

prisma relic
tulip cloak
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I don't see it listed there.

prisma relic
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then your Twitch is not connected to SE

tulip cloak
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Except it's listed in my dashboard.

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And it's the only thing listed with the complete stats showing on the dashboard.

prisma relic
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did you create your account with Twitch oauth?

tulip cloak
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Probably.

deft depot
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quite easily, just put above in hierarchy an image or video, same with chat but through linkage or through other places, i prefer obs streamlabs for that
anyone know wht he means by this?

prisma relic
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not sure how you can disconnect then @tulip cloak ... i think my account is linked to tTwitch as well and I can't find an easy setting to switch it off

tulip cloak
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What's a JWT token. Trying to close my account.

prisma relic
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JWT is your super secret login+password

round brambleBOT
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@tulip cloak There is no easy way to unlink 2 owner type accounts from each other. The only way is to make a closure request from here: https://streamelements.com/dashboard/account/security
WARNING: In submitting a closure request you will delete both linked accounts and loose all data from both accounts. This includes overlays, custom commands, timers and past data(tips, subs, etc). You can still relogin with the deleted account, but you are essentially starting fresh.

tulip cloak
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Guess I'll just stay with Streamlabs then. They've effectively made it impossible for me to use this service.

slim wasp
prisma relic
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there's a learning curve. for sure. hope you try again in the future @tulip cloak . happy streaming!

wary halo
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Guess I'll just stay with Streamlabs then. They've effectively made it impossible for me to use this service.
@tulip cloak what exactly is making it impossible to use StreamElements?

tulip cloak
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My Stream Elements account was created with a different Twitch account than the one I use.

prisma relic
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they couldn't unlink the Twitch account from the SE account

wary halo
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why not add the new one to it?

tulip cloak
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That account has a full dashboard and stream labels working properly.

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My new one is already added.

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It doesn't have functioning labels.

wary halo
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πŸ€”

round brambleBOT
wary halo
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let's see what we can do here πŸ˜‰

tulip cloak
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Which account ID..

wary halo
tulip cloak
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Yeah, which.

wary halo
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from the account that is not working properly

tulip cloak
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I mean, I'd say neither are working properly.

wary halo
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maybe we can fix that

oblique fjord
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Hi there, i have a question about the contest system on stream elements, can someone help me? Bets on chat is not working

tulip cloak
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5eb54ea5e3884f8593a43e31

wary halo
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i'll try to grab a staffmember and see what's wrong

prisma relic
oblique fjord
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yes, im using it to create the contest on the dashboard, but when someone bets via the chat is not working,

wary halo
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bets and contests are not the same thing

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and remove the link please

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@oblique fjord

prisma relic
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@slim wasp can you give a screen shot of one of those text boxes for the counters on the overlay website with the input fields on the left side?

oblique fjord
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sorry

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its because on contest is default to use !bet win value

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thats why i said bets

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sorry my english is bad

prisma relic
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the default contest module uses "!bet" for the command

tulip cloak
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I got the dashboard to work for the other account.

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Can Stream Elements not obtain stream activity from before the account was linked?

prisma relic
oblique fjord
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yes, the strange thing is that i tested in another channel, exactly the same settings, and it worked

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ill show the screen

prisma relic
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That sounds about correct @tulip cloak

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but people with color roles know much more than myself

oblique fjord
tulip cloak
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How can I complete the setup steps? It's trying to force me to add an overlay despite already having stuff setup.

oblique fjord
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as you can see, i did the contest, but when i try to bet on the chat, notting happens

slim wasp
wary halo
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Can Stream Elements not obtain stream activity from before the account was linked?
@tulip cloak that is correct, the data will fill up from the moment you join StreamElements

prisma relic
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thank you @oblique fjord for the screen's

tulip cloak
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Guess I won't be using it for some time then. Oh well.

wary halo
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did you try the import button? πŸ˜›

tulip cloak
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Yes.

hardy salmon
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Can you change the streamelements bot name without OBS live? Any guides are from before 2020 and don't match the new site.

tulip cloak
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Is there some specific import I need to run for it to populate stream activity?

ionic kelp
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Just have actual events happen.

wary halo
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@hardy salmon you can use Ground Control if you give me your twitch username (no links)

ionic kelp
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If something has happened with no events there might be an issue which staff would need to "fix".

prisma relic
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we are missing something simple here @oblique fjord ... everything there looks correct .... except you did get a 'pong' for your bet

hardy salmon
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@wary halo where in ground control is it?

oblique fjord
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@prisma relic and the bet is not counted on the contest screen

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is not only the message on chat

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it stays 0%

prisma relic
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oh.... i don't think you can vote on your own polls

rustic quiver
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How do I get a webpage/ widget to be 'grabbed' via the 'custom widget'
@rustic quiver
To my understanding we don't allow that for security reasons partly.
Fair enough; thanks for your reply.

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To my understanding we don't allow that for security reasons partly.
@ionic kelp

lament blade
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has anybody experienced the stream chat during stream just stop working when you go to send a message it just has a spinning wheel ? and viewers cant chat but stream is still live

oblique fjord
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@prisma relic im using different accounts, and i asked to friends to test it too

wary halo
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@wary halo where in ground control is it?
@hardy salmon you can only have it if we activate it, that's why we need your twitch name πŸ˜‰ because Twitch broke the old way how it was activated, we now have to do it manually

hardy salmon
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ohhh, I understand @wary halo my twitch name is tokiodreamy

oblique fjord
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ill try with another account

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@prisma relic same thing

prisma relic
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@slim wasp can you target the sub area? this might be an overlay thing. .... look for the sub count layer:

hardy salmon
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I might be wrong because I haven't used the bet system in forever, but isnt it !bet <amount> <choice>? @oblique fjord

prisma relic
wary halo
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@hardy salmon if you restart Ground Control now, there should be the option for the custom bot name πŸ˜‰

oblique fjord
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@hardy salmon thx for the help, but no, its !bet choice amount

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its written on the chat and dashboard

hardy salmon
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@wary halo you rock! I see it now. Thank you soooo much!

prisma relic
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no '#' @sweet socket

lament blade
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i would like to rename the ground control bot for my friend. his twitch name is BreXna

oblique fjord
prisma relic
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wrong ping. no # @oblique fjord

oblique fjord
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i tried just to be sure

hardy salmon
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@oblique fjord would you like me to attempt to bet on your page? it'd give me an error since I'd have no points, but maybe you're just not able to yourself?

oblique fjord
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i can give you 100 points

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ill apreciate it

hardy salmon
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sounds good, twitch name?

oblique fjord
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clutchcircuit

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done

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the contest will end shortly

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let me open another one

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done

lament blade
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i would like to rename the ground control bot for my friend. his twitch name is BreXna

wary halo
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one moment please πŸ˜›

hardy salmon
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@oblique fjord doesn't seem to be working. have you tried without the # ?

oblique fjord
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yes

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thank you for your help

hardy salmon
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no problem! I wonder if it's a permissions thing?

oblique fjord
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@prisma relic can u see is for every user, somethis is wrong

hardy salmon
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because me typing !bet should have given me a message back

oblique fjord
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exactly

prisma relic
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i'm lurking @oblique fjord ... i still see # in the options tho

sweet socket
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no '#' @sweet socket
@prisma relic ???

oblique fjord
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I have already used Contests with # on MIBRTV channel, that i also work

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so i am pretty sure thats not the problem

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and i have tried without the # here also

prisma relic
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it was a miss ping 🀣 my bad

hardy salmon
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attempt it just incase the bot is throwing a tantrum lol @oblique fjord

oblique fjord
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ill try it again

hardy salmon
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@prisma relic I tried just !bet in his channel which should have had the bot send me a message on a correct way to bet, but it didn't reply

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still nothing even without the #

oblique fjord
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not even with the default settings

hardy salmon
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Have you tried to kick the bot from your channel and add it back? @oblique fjord

sweet socket
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why would they kick their bot?

wary halo
oblique fjord
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but the bot is sending messages

wary halo
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the bot has feelings too!

oblique fjord
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im pretty sure he have access

hardy salmon
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πŸ˜› sometimes it gives bots a reset

lament blade
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hmm

sweet socket
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dont kick it

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part it

round brambleBOT
hardy salmon
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that's what I meant sorry

sweet socket
hardy salmon
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tell it to part/leave your channel

oblique fjord
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just did it

hardy salmon
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It's still too early... and a friday, so my brain doesnt work

oblique fjord
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ill try again

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still not working

prisma relic
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really odd that the bot can post but not respond....

sweet socket
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does it work on other commands?

oblique fjord
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the oddest is that the bets are not counting

hardy salmon
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dang. worth a shot 😦

prisma relic
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+1 for the other commands

oblique fjord
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yes

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other commands working fine

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!loja = !store

prisma relic
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turn off followers only mode.

wary halo
sweet socket
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@wary halo you need any module for bet?

wary halo
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roulette module afaik

oblique fjord
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ill try that, just a minute

hardy salmon
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I don't remember using a module when i used bet

oblique fjord
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thx for the help guys

main yoke
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i need help setting up overlays on my laptop

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shit aint workin, and im getting upset :/

prisma relic
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can you export the settings from your desktop?

sweet socket
main yoke
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idk

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I came here for LIVE help lol

hardy salmon
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ohhh he has a point. might only be on online mode @oblique fjord

sweet socket
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what are you trying to do? @main yoke

main yoke
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im trying to use overlays to make my stream look better

sweet socket
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did you make one over at the website?

oblique fjord
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let me check

hardy salmon
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Do you currently have anything setup? or is this a start from scratch thing @main yoke

sweet socket
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let me check
@oblique fjord its under default commands

main yoke
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i went to streamelement s the website

sweet socket
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@hardy salmon im trying to help him, please dont ask more when support is helping

round brambleBOT
#

@main yoke We've released our new Overlay Editor revamp. You can check out the changes and how to work with it here: https://youtu.be/X5VzXjqAsjk
Check out our blog post as well: https://blog.streamelements.com/streamelements-overlay-editor-just-got-even-better-c22cb5b4853e

We are thrilled to announce the launch of the remastered StreamElements Overlay editor!
https://p.strms.net/newoverlayyt

Why StreamElements Overlays are better?
😎 Simple: Load your entier setup using only 1 link
⚑ Fast: Cloud-powered Overlays arrive in real-time, say goodb...

β–Ά Play video
oblique fjord
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LOL

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IT WORKED

sweet socket
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if you have a overlay made, you can easily add it in OBS

oblique fjord
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YOU GUYS ARE AWESOME

sweet socket
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nice one @oblique fjord SEheart

oblique fjord
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THANK YOUUUUU s2

main yoke
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i just went to premade stuff

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and i went to browser source and tried adding it

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but it was just blank

sweet socket
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have you set the right dimensions for it?

round brambleBOT
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@main yoke To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and β˜‘ β€œShutdown source when not visible” https://youtu.be/KDvLynUqXI4

oblique fjord
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Thanks so much @hardy salmon @prisma relic @sweet socket

main yoke
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hm lemme try this again

sweet socket
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there is an easy video on how to get it in there and add it πŸ‘Œ

main yoke
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ok... i just tried and nothing worked, still blank :l

sweet socket
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if you go to your overlay editor, is there anything in there?

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its over at the website

main yoke
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yess

sweet socket
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can you make a screenshot for me what youre seeing?

main yoke
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ok hold on

hardy salmon
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ohh so I turned on custombot name in Ground Control. First issue it sent a message 3 times at once. Second issue, it's just using my name and not the custom name "tokiobot"

worthy charm
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Is there a label for how long the stream is online?

sweet socket
#

otherwise try this

round brambleBOT
slim wasp
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@prisma relic I don't understand what you meant by targeting the sub area. After looking at your example, I see that when I type "Total Subs: {amount}", I get a 0 to show up on the overlay. But not the total number of total subs. Here's how I have it right now, and which shows no data. Ignore the greyed out text. That's another layer underneath that is turned off.

wary halo
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@hardy salmon check the taskmanager and kill all the ground controls running

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then restart it

main yoke
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@quartz sapphire

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lol

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I had to uncheck my

prisma relic
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ya @slim wasp there should be a {subs} or something there i think? ....

hardy salmon
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@wary halo sent only one message this time, so that issue was fixed. but still using my name and not custom name?

main yoke
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thingy

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hardware accel

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and it worked ;-;

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Thanks @sweet socket

prisma relic
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i'm looking at the lower red circle and seeing the ###/### which makes me think that is a "session" counter. like

main yoke
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I will be back though lol

sweet socket
#

No worries @main yoke!
Be sure to check our youtube videos if you want to know more about our services!

main yoke
#

πŸ™‚

lament blade
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i would like to rename the ground control bot for my friend. his twitch name is BreXna

wary halo
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i know

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takes a bit longer than expected πŸ˜›

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i'll tag you when done

prisma relic
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i'm not sure the overlay endpoint to get total subs

lament blade
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@wary halo oh lol πŸ˜„ haha thought u would mean someone else, sorry

prisma relic
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i don't think you can rename a bot for someone else @lament blade 🀣

lament blade
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im on discord with him, should he write to you in here?

wary halo
#

i don't think you can rename a bot for someone else @lament blade 🀣
@prisma relic he mentioned the account, so no problem πŸ˜›

prisma relic
#

gotcha.

lament blade
#

🀣 🀣 🀣

prisma relic
#

just have them tell you the password and log into their account

wary halo
#

just tell me your bank account and pwKappa

slim wasp
#

@prisma relic, thanks to your help I figured it out. The correct Message under the settings is: {count}

#

Thanks for your patience and help.

prisma relic
#

πŸ‘ no worries good. to know. i avoid the overlays because they are so complex, but i knew there was something there. happy streaming @slim wasp

sweet socket
#

just have them tell you the password and log into their account
@prisma relic dont do this ‴️

worthy charm
#

Could someone help me? Is there an stream uptime label?

sweet socket
#

never give your personal account information to anybody

solemn tusk
#

how do I get my overlays from the website to twitch

round brambleBOT
#

@solemn tusk To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and β˜‘ β€œShutdown source when not visible” https://youtu.be/KDvLynUqXI4

solemn tusk
#

so i cant put the overlay striaght to twitch

prisma relic
#

i would like to rename the ground control bot for my friend. his twitch name is BreXna
@lament blade @sweet socket for context

sweet socket
#

i saw, but still

prisma relic
#

yes. correct. never give your passowrd or JWT token EVER to anyone

sweet socket
#

dont say to people they should do that

wary halo
#

so i cant put the overlay striaght to twitch
@solemn tusk no, you need to lay them on top of your gameplay in a program like OBS

round brambleBOT
prisma relic
#

10-4

#

@lament blade invite your friend to this guild and direct them to this channel. someone here will guide them through the process.

lament blade
#

ok

wary halo
#

@prisma relic stop, i already asked staff to activate it for the corresponding channel an hour ago

lament blade
#

so i dont need to guide him here? he cant speak good english, thats why i ask here for him

wary halo
#

nope

prisma relic
#

if your friend did not request it for themselves then it will not happen.

wary halo
#

says who?

sweet socket
#

@prisma relic please check what Ruben just said to you

worthy charm
#

@sweet socket Is there a way to upload a custom font?

sweet socket
#

There is, however, I would have to ask around how to do that, since I havent used it before

worthy charm
#

and last thing is there a way to have a label for the stream uptime?

rustic quiver
#

Is there any way to show your avg. viewers??
Or, would you have to manually put it in each time??
(Send me a message please; I'm going to bed, it's 3.30am now)

lament blade
#

can I make a command that responds with one of multiple possible responses

#

like !quote > responds with a random quote from a list of quotes

#

@ me please

prisma relic
#

my bad @wary halo @sweet socket. i must have missed somethings=,

round brambleBOT
#

@worthy charm Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/

Custom Fonts

Steps:

  1. Install the font on the streaming PC or choose a pre-installed windows font.
  2. In the overlay widget settings, select Text Settings
  3. Enable Custom Font
  4. Type the name of the font as it appears in the windows font directory (This is usually C:\Windows\Fonts)

Note: After installing fonts, the browser and OBS must be restarted for the font to appear.

narrow glade
#

Ola

#

Hi, i need help

round brambleBOT
#

@narrow glade Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

lament blade
#

can I make a command that responds with one of multiple possible responses
like !quote > responds with a random quote from a list of quotes
@ me please

narrow glade
#

Quero saber como remover o BOT do chat

#

I want to know how to remove the chat bot

sweet socket
#

please english only in here

#

or ask in #πŸ‡ͺπŸ‡ΈοΈ±espaΓ±ol

round brambleBOT
twin sentinel
narrow glade
#

OWO THANK YOU

#

❀️

full fable
#

Hello - on my old scenes there were different cheer animations by default. Are those accessible in the new editor?

errant wedge
#

So the mediarequest pause does not work, is that being looked at?

lament blade
#

ok epic

#

What was the CSS again to close the gap between the 50 and 400? Current amount and goal?

jade shore
#

Hello! How can i center text in label/text vertically

#

?

prisma relic
#

that looks about correct 50/400 ... but my guess would be to look for width. i'd think it'd be in the js area but could be in the css πŸ€” @lament blade

gloomy shadow
#

can anyone tell me how can i add to the store rewards like free sub and stuff like that?

lament blade
prisma relic
#

for the Twitch points or SE points?

lament blade
#

also why is facebook running a script constantly on your website

gloomy shadow
#

for the SE points

#

i dont think u can with twitch points anymore

prisma relic
#

@jade shore are you using custom CSS or the built in? ... play with the padding-top

jade shore
#

build-in

#

how can i use custom css?

wary halo
prisma relic
#

depends on the widget and their options. some have custom CSS (advanced option)

wary halo
#

you can't really add a free sub that let's the person sub automatically. but they can redeem it and you can gift them a sub to the channel @gloomy shadow

gloomy shadow
#

OH OK

#

i get it

#

so the rewards in the store are more like stuff that you give out not that twitch gives tot he viewers

wary halo
#

yup

native kraken
#

Hi, I have a little problem, when I copy the overlay URL and I paste it, it doesn't make any change in it, pls help

round elbow
#

I need help with how to copy a link (for twitch alerts from streamelements) I'm still unsure how to link it into my streamlabs OBS. Anyone?

lament blade
#

that looks about correct 50/400 ... but my guess would be to look for width. i'd think it'd be in the js area but could be in the css πŸ€” @lament blade
@prisma relic correct? I know that it's the current amount and goal, I just wanted to clarify it. I also know you can change it CSS but my question was what the CSS is again to change it. iirc it's not just.. width.. or is it?

#

just pitting width: 300 px doesn't work :/

#

I remember someone from streamelements helping me months and months ago xD

#

I lost the code T_T

prisma relic
#

you are correct, it is in the CSS. and width is left-to-right.

lament blade
#

I feel like we have a misunderstanding here

#

Thanks for trying to help though

ionic kelp
lament blade
#

yes thank you! @ionic kelp <3

round brambleBOT
#

@round elbow We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

ionic kelp
#

With that being said

round brambleBOT
#

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and β˜‘ β€œShutdown source when not visible” https://youtu.be/KDvLynUqXI4

minor summit
#

Hi there, I'm trying to change the gif that pops up when someone donates bits. I've changed it but when I emulate a bit donation the default gif and sound pops up.

ionic kelp
#

@minor summit Variations as well?

minor summit
#

I'll try with variations and get back to you

#

Oh, I see, I had to turn off all the variations. I think that solved my problem. Thanks!

thin olive
#

Hi guys, I hope everyone is doing well!
I have a question regarding Stream Elements SuperThemes - How do I change the default caption of "STREAMELEMENTS" to my corresponding social media tags? Is there some place I can link this in my streamlabs profile? I've already linked my profiles within the streamlabs dashboard

pallid steppe
#

i cant get chat up like i have the activity feed

forest sparrow
#

Anyone having issues with !bingo command? I type !bingo Twitch 4000 and its says 1:08ModeratorVerifiedStreamElements: @JEMsTvLIVE, no emotes found!

scarlet tiger
#

!emotes update in chat

velvet adder
#

my mixamp is not being picked up anymore by streamelements

prisma relic
#

look at the LAYERS tab on the left when you click on the element in the overlay editor

forest sparrow
#

ok ill try that thanks mrjaros

#

still says no emotes found even though it updated 😦

full fable
#

I just have to say it to someone...
I had SE open in 2 tabs. I closed the main tab and hit save on the other... and lost all my work lvluptCry

thin olive
#

Thank you @prisma relic and for your time

acoustic plume
#

question guys, is it possible to change the prize value for the raffle command? Maybe I'm blind I cant see it

prisma relic
#

did that work for you @thin olive ? ... i'm still learning the overlays myself

thin olive
#

Yes it did! Thank you. I had completely overlooked the tab you were talking about.

grave root
#

What does this mean when trying to assign a 'manager' : roleplay.missing scope invitations:mangae

prisma relic
#

that reads like an oauth token error

restive nova
#

I NEED HELP, when someone donates with a video linked where does that video appears? on the alerts box, on a specific overlay link?

grave root
#

How might i resolve that token error?

lament blade
#

my chat is just saying "coneecting to chat" and im on streamlabs and when people text in chat i can only see it on twitch and not streamlabs? anybody now why? plzz help asap

restive nova
#

ping me when you can answer

weak delta
#

@restive nova you mean media request?

restive nova
#

no

#

well yes

#

but from donation

weak delta
#

Link they link a video in the comments of the donation?

#

Or you enabled media request?

stone void
#

hii i uploaded a gif and sound but it doesnt apear
synchronously
for my alert box

weak delta
#

If the latter, wherever you put the media share widget on your overlay.

restive nova
#

i want to see the video someone sent me from donation

prisma relic
#

@grave root what endpoint (what are you trying to do) to get that missing scope error?

weak delta
#

Media share is three parts 1) enabling it 2) adding the media share widget to your overlay and 3) clicking show on stream in the media share section of the dashboard.

restive nova
wary halo
#

no

weak delta
#

^

wary halo
#

if they just send a link in the donation description, you will have to click it and it will play in the browser on your pc

long crest
#

@round bramble
old username: zoticus
new username: zotgame
Thanks!

wary halo
#

@round bramble
old username: zoticus
new username: zotgame
Thanks!
@long crest where is this for exactly? πŸ˜›

velvet adder
#

i need help my line in isnt being picked up anymore

restive nova
#

so how can in example people donate do twomad and plays a song

long crest
#

@long crest where is this for exactly? πŸ˜›
@wary halo Twitch πŸ™‚

weak delta
#

Media share is three parts 1) enabling it 2) adding the media share widget to your overlay and 3) clicking show on stream in the media share section of the dashboard.
@weak delta

^

long crest
#

thanks for the reminder

weak delta
#

If it is enabled, there will be a seperate section for them to paste a link and decide which time to play in the video.

wary halo
#

thanks for the reminder
@long crest only for the chatstats right? or is the bot also not working?

long crest
#

it's only for the chatstats, the bot is working fine zotgamNice

wary halo
#

i've passed it along πŸ™‚

long crest
#

thanks @wary halo

lament blade
#

@wary halo hey ruben, any updates?

snow flame
#

Heya! New to all this - I'm trying to import my streamelements overlay into streamlabs - altered the resolution to 1440p and upon insert the browser link is incredibly to small for the screen - how do I fix this?

prisma relic
#

...can't really help debug streamlabs issues. maybe it's an OBS thing

quasi kiln
#

Hi,
Not sure if someone here can take a look at this.
Iam a moderator in a channel twitch.tv/cartmens
and we recently discovered a thing in the chat overlay widget,
one of the chatters Loliaga gets a wierd name on the overlay, in the regular twitch chat looks good and spells the name like i wrote it Loliaga
but the overlay shows it like this pic
https://gyazo.com/3e79a81f3634fb30a0e0cdd1d0341bef

#

is it something wrong with the overlay, or is it somekind of user thing that the user has to change?

fallow escarp
#

hi i dont know if this is the right place to post this but, i just changed out my ram from 8gb to 16gb, same speed and i went from being able to output at 6000kbps to struggling to get 4000 in obs, nothing else changed

round brambleBOT
real canyon
#

How can I get Streamelements to post reminders and so on every now and then in chat?

quasi kiln
#

@real canyon u mean like a a timer?

chilly shuttle
#

Can someone help with proper set up for Media Rquest for an IRL stream with alerts/media playing through bluetooth speaker? Using OBS server, camera/LiveU, and a phone in companion mode.
Main issues with having the media request page open/active on the control phone is that sometimes connection drops without me knowing and the media request page no longer working unless I stop and go through all the steps of restarting it. Doesn't seem like I can put media request on the server, because then it won't play through the bluetooth speaker.

prisma relic
wary halo
#

@wary halo hey ruben, any updates?
@lament blade nope 😦

real canyon
#

Oh, there it is. For some reason I completely blanked on that bit, thought it was literally just timers.

#

Thank you

prisma relic
#

@quasi kiln lurked in the stream for a little bit and see the same results. that is really odd...

upbeat steeple
#

yall i have no idea what im doing

prisma relic
#

i would guess it is 100% an overlay issue, but not sure what is causing it?

quasi kiln
#

@prisma relic Yeah i have never seen that before

#

and according to the user it has always been so, so i am not sure if it has to do with the overlay or if it is something on twitch side

#

first time i has noticed my self

upbeat steeple
#

i just want notifications when i get a follow and sub

#

can someone help

prisma relic
#

i don't see it in chat, profile, or really anything odd.. the overlay is probalby TMI.js but should still match

round brambleBOT
#

@lament blade Please follow our community rules:

  • No advertisement or stream promotion
  • Respect ALL server members
  • No NSFW/NSFL

Thank you

#

@lament blade Please follow our community rules:

  • No advertisement or stream promotion
  • Respect ALL server members
  • No NSFW/NSFL

Thank you

upbeat steeple
#

anyone?

prisma relic
#

.... i don't have a link to part 2

weak delta
#

@chilly shuttle I have been wondering the same thing for a while but I just want to confirm since I haven't been able to implement a proper test but you're confirming 100% that the media share will not play via companion mode?

#

That was my only hope when I got around to setting it up.

waxen current
#

Hi all did anyone come across a problem like me? For a few days now my overlays from streamelements doesnt show in Elgato Game Capture HD. Other browser sources are fine though.

chilly shuttle
#

@high belfry CloudOBS can be setup at basic level by nginx RTMP server. Should be youtube videos out there.

#

@weak delta I tested locally with computer and phone in companion mode: phone does not play media. Unless I'm doing something wrong...

severe pewter
#

i login in a wrong account, and i can change

weak delta
#

Well, that sucks.

prisma relic
#

then i think one of the mods here can remove the other account.

chilly shuttle
#

@weak delta theres ways to have media request work....just not as reliable as I'd hope.

lament blade
#

@lament blade nope 😦
@wary halo ☹️

jade shore
#

Hello! Is there so a way to put text aligned into the labels?

#

(follower, tips, etc?

lament blade
#

how do you get music to play in the back of a stream on stream elements

abstract hemlock
lament blade
#

i have

abstract hemlock
#

@jade shore wdym?

lament blade
#

it doesnt woerk

#

like people have typed things in and i have too

rigid geode
#

Where can I add chat in obs?

lament blade
#

i played it on stream elements but it doesnt come up on the actual twitch stream

jade shore
#

@abstract hemlock ?

proper path
#

I assume even with the cool new overlay editor its still not possible to import my various custom widgets into one overlay?

lament blade
#

does nobody know whats happening??

abstract hemlock
#

@lament blade do you have the media request dock open on obs.live? or ground control? or the browser open? or the widget on your overlay? any of those?

lament blade
#

yes

abstract hemlock
#

@rigid geode on the Streamelements menu at the top on OBS

rigid geode
#

okay thank you

proper path
#

@lament blade can you hear the music playing on your pc?

abstract hemlock
#

@proper path why couldn't you?

proper path
#

I cant seem to figure out how to add a widget on my list of overlays to a new overlay. I'm trying to consolidate a couple of custom widgets that i got from someone

#

I would like them all in one place.

chilly shuttle
#

@lament blade if you have 1) media request open on your dashboard (https://streamelements.com/dashboard/mediarequest/general), 2) a media request widget in your overlay, and 3) a request in queue, you can start media request by clicking Show on Stream. Do you have all three pre-requisites?

abstract hemlock
#

@proper path Click on the widget and then the duplicate icon and it will prompt a message of where do you want to duplicate the widget to

proper path
#

ok ill give that a shot. thank you.

minor stream
#

hi there im trying to make the switch to se but obs is causing me a bunch of trouble do i just ask away here?

proper path
#

cool thanks so much. that worked.

lament blade
#

my friend needs to activate custom bot name in his ground control. Twitch name BreXna

warm heath
#

So what happens when someone buys one of my shirts and its crappy quality?

warm jay
#

Is there an alternative to Stream Labels for text followers, subs, etc? I'm switching back to OBS Studio and I have the Live plugin and on there it shows all my notifications up to date but stream labels is not.

ionic kelp
#

@warm heath Our customer service people will handle that if it doesn't match what it should be.

#

@lament blade Have him restart GC.

warm heath
#

@ionic kelp how do i contact them?

ionic kelp
#

merch@streamelements.com with pic and order number.

lament blade
#

@ionic kelp tyvm

sacred walrus
#

Does someone know how I make a GIFTED subscriber alert? There is only the subscribed one available!

abstract hemlock
#

@sacred walrus try to asks only in 1 channel πŸ˜‰

proper jewel
#

Hello, i recently changed my twitch name and was using streamelements and it was working fine. After i changed my name it stopped working. I have my new twitch name logged in on streamelements and it says my bot is active, i add it as a mod in my twitch channel but none of the commands work. Can anyone help me?

chrome folio
#

Does someone know how I make a GIFTED subscriber alert? There is only the subscribed one available!
@sacred walrus did you try to see the Variations Settings on the Subscribe on the Alert Box widget?

abstract hemlock
#

@sacred walrus wdym by bit animated?

sacred walrus
#

I'll show you

abstract hemlock
#

@sacred walrus ‴️ see? that's why we ask to keep your questions on 1 channel πŸ˜‰

sacred walrus
#

Okay, my bad! Thanks

proper jewel
#

Hello, i recently changed my twitch name and was using streamelements and it was working fine. After i changed my name it stopped working. I have my new twitch name logged in on streamelements and it says my bot is active, i add it as a mod in my twitch channel but none of the commands work. Can anyone help me?

chrome folio
round brambleBOT
sacred walrus
#

Thanks, I found it! @chrome folio

abstract hemlock
#

And post here your old username and the new one πŸ˜‰

sacred walrus
chrome folio
#

@sacred walrus you can use all those variations by default or create others/custom πŸ™‚

#

@sacred walrus this is Cheers, you will find it on the Alert Box too.

abstract hemlock
#

@sacred walrus you will need to find that animation and then ‴️

jade shore
#

no way to align text so on labels??

abstract hemlock
#

@jade shore text settings

proper jewel
#

I dont see the part channel button on my right side. theres nothing over there

sacred walrus
#

Okay, thanks! @abstract hemlock

abstract hemlock
#

@proper jewel 100% sure? even when you scroll a little down?

chrome folio
jade shore
#

@abstract hemlock ther isn't

proper jewel
abstract hemlock
proper jewel
#

do i have to finish the setup first?

jade shore
#

align vertically, not horizontally

#

if i made a scrolling text it goes on the top of the label

abstract hemlock
worthy charm
#

@abstract hemlock how can I add a uptime stream label?

proper jewel
#

shows a blank screen...nothing else

chrome folio
#

@proper jewel click on the button "Do It Later"

tropic swan
#

Hi! I have a small issue with the streamelements overlay builder. I just started using streamelements. My issue is that when I try to upload a .webm video it squishes it to look weird?

proper jewel
#

got it!

abstract hemlock
#

@tropic swan check the layout of the alertbox

proper jewel
#

thanks guys! sorry new to this

tropic swan
#

it's not a video I want to add to the alertbox, it's more of an animated header

abstract hemlock
#

Could you share a screenshot?

tropic swan
#

yes one sec

#

I included the video of what it is supposed to look like

abstract hemlock
#

ok let me take a look rq

tropic swan
#

ty

solar sable
#

Is anyone here able to help me with Media Request in StreamElements OBS? I had it working a few months ago, but now the Youtube player isn't showing up in OBS.

abstract hemlock
solar sable
#

@abstract hemlock Yup, clicked on that; the widget showed up but it was a black box. I switched to OBS.Studio and back to StreamElements and now I believe its working properly after a full relog into StreamElements.

pseudo horizon
#

So I was asking about chat stats earlier this week, and never really got help with it. I got some response back, but they just stop responding. Can anyone help me with that?

abstract hemlock
#

@pseudo horizon what was it?

pseudo horizon
#

So i'm a moderator for a streamer, and his chat stats aren't working. Just says 404 page not found, I tried checking all his other usernames and it says the same thing.

#

The last person I was talking to was asking me his old usernames, and that's the last thing they said.

abstract hemlock
#

@pseudo horizon yeah we need older username to fix chatstats since the tool that we used to have to retrieve those is down

pseudo horizon
#

Old Names: wolfsuul, lord_suul, suul__ Current Name: jacobsuul

native kraken
#

Help, when copy and paste the new overlay URL, it doesn't show up any change in it 😦

mortal olive
#

Hello, i just added stream elements bot to my chat and im trying to add the default !watchtime command. it constantly says 0 seconds for everyone

final forum
#

Trying to add my mixer channel to my twitch channel so I can import my overlays to twitch. It says that I can’t add the channel because it’s already claimed. And it is claimed, claimed by ME! Why can’t I add it? PLEASE HELP! πŸ™‚

hushed ore
#

Howdy, all my overlays are blank. I may have clicked reload too many times 😁

chrome folio
#

Help, when copy and paste the new overlay URL, it doesn't show up any change in it 😦
@native kraken did you save the changes on the Overlay Editor?

native kraken
#

yes

mortal olive
#

Hello, i just added stream elements bot to my chat and im trying to add the default !watchtime command. it constantly says 0 seconds for everyone
@mortal olive please help πŸ˜„

chrome folio
#

Hello, i just added stream elements bot to my chat and im trying to add the default !watchtime command. it constantly says 0 seconds for everyone
@mortal olive you need to enable the Loyalty system to !watchtime works... https://streamelements.com/dashboard/loyalty

abstract hemlock
#

@native kraken open the overlay on your browser and check if it works there

mortal olive
#

and im currently streaming

chrome folio
#

@mortal olive what is your live profile (on the SE site)?

native kraken
#

@abstract hemlock yeah, it works on the browser, and if I emulate the alert, on the browser does appear the changes, but in the obs it doesn't

round brambleBOT
#

@native kraken Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page

worthy charm
#

Is there a way to add a label for the stream uptime?

hushed ore
#

Nevermind it came back on its own lmao

chrome folio
#

@mortal olive the data is empty, if you enabled the Loyalty system recently you will need to wait 10 minutes until the bot does the records.

mortal olive
#

@chrome folio got it!

lament blade
#

Im streaming i have display capture on and my friend is saying that the screen is black

native kraken
#

@abstract hemlock, what is that browser source, how can I right click it? sorry I don't know it xD I'm noob

abstract hemlock
#

@lament blade try windows capture

#

@native kraken on OBS

worthy kraken
#

Probably been asked a million times already but when someone tips through my link with stream elements, does the site take a cut of that?

wary halo
#

no

#

StreamElements does not take any money from donations

worthy kraken
#

Thanks!

lament blade
#

its still black

wary halo
#

there are always fees from paypal or stuff like that, but there is nothing we can do about that.

dire elk
#

Hi im a new mod, how do i set up music for the stream? Any help would be good

weak delta
#

Song requests via chat commands, media request via donations? Which?

wary halo
weak delta
#

Oh that's easy.

wary halo
lament blade
#

am streaming and my screen is black i was using display capture i was told to switch to window captue so i did so and it is still black

stone void
#

hello guys
i just made myself an overlay
but when i added the overlay in my obs it didnt work well
i was hearing the sound but the image didnt appear
how can i fix this

lament blade
#

Hi there, I know when using streamelements we dont get the source files, but how do I set up a smooth transition between scenes or would it be easier if I used the source files I have for my scenes?

round brambleBOT
wary halo
#

disable that ^

round brambleBOT
stone void
#

ok thanx

lavish crystal
#

I have maked my custom overlay in the app, they have maked, but how do i get it into my streamelementsobs?

round brambleBOT
#

@lavish crystal To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and β˜‘ β€œShutdown source when not visible” https://youtu.be/KDvLynUqXI4

stone void
#

suport ai is real ai ?

#

πŸ˜„

wary halo
#

ofcourse it is

lament blade
#

How can I add an Alert Box in my StreamElements?

stone void
#

its better than jarvis

round brambleBOT
#

@lament blade We've released our new Overlay Editor revamp. You can check out the changes and how to work with it here: https://youtu.be/X5VzXjqAsjk
Check out our blog post as well: https://blog.streamelements.com/streamelements-overlay-editor-just-got-even-better-c22cb5b4853e

We are thrilled to announce the launch of the remastered StreamElements Overlay editor!
https://p.strms.net/newoverlayyt

Why StreamElements Overlays are better?
😎 Simple: Load your entier setup using only 1 link
⚑ Fast: Cloud-powered Overlays arrive in real-time, say goodb...

β–Ά Play video
chilly shuttle
#

Yeah, can I get a copy of the AI, reprogrammed to mod a twitch chat? Thanks.

wary halo
stone void
#

go stream elements dashboard on browsser and make overlay

main yoke
#

hey

#

im streaming right now

round brambleBOT
#

@main yoke Please follow our community rules:

  • No advertisement or stream promotion
  • Respect ALL server members
  • No NSFW/NSFL

Thank you

main yoke
#

and i don't know if my cpu or something else is taking a kick in the ass

#

but i cant do anything cuz of the lag right now

#

and i need help determining what is is

#

could somebody help?

round brambleBOT
#

@main yoke Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

dim marten
#

Is there a limit to the number of twitter accounts I can connect? 10 seems kinda . . . limited lol

wary halo
#

10 seems kinda... much to me

#

but i'll ask around

dim marten
#

Cause I want to add a bunch of dinosaur game related projects

#

since that's the entire theme of my channel haha

wary halo
#

Dinosaurs +1

dim marten
#

Yup, I must have all the dino news πŸ˜›

#

can spark up stuff to talk about too

wary halo
#

including my going live notifications? LULW

dim marten
#

haha. Right now its mostly dino movie accounts (jurassicworld) and dino game related accounts

wind crag
#

Hi there a question

delicate monolith
#

Quick question: Which video format has transparancy?

wind crag
#

Why when i try to save an overlay of stream elements into overlay expert it always say error?

#

Overlay expert is an extensiΓ³n of twitch

twin sentinel
#

Best to contact them.

thin olive
#

Is there a way I can default my Slobs Alerts to Stream Elements alerts (SuperTheme)? Or does it just default to Stream Elements when I get a follow, etc.?

twin sentinel
#

There is an import tool for the StreamLabs alert box.

snow flame
#

The overlay is set to 1440p, when brought into OBS and provided the correct settings, the overlay is only 1080p

#

Help would be much appreciated

abstract hemlock
#

is 1440p?

humble grail
#

hi, im neww

round brambleBOT
#

@humble grail We've released our new Overlay Editor revamp. You can check out the changes and how to work with it here: https://youtu.be/X5VzXjqAsjk
Check out our blog post as well: https://blog.streamelements.com/streamelements-overlay-editor-just-got-even-better-c22cb5b4853e

We are thrilled to announce the launch of the remastered StreamElements Overlay editor!
https://p.strms.net/newoverlayyt

Why StreamElements Overlays are better?
😎 Simple: Load your entier setup using only 1 link
⚑ Fast: Cloud-powered Overlays arrive in real-time, say goodb...

β–Ά Play video
wary valve
#

sorry if this has been asked before.

I've made a couple of sub only items in my stream store, but if a subscriber tries to redeem them, they get told that the items are sub only.

do I need to use a widget or extension for stream elements to see who is a sub and who is not.

I only have the items available in the chat as I don't want to guide the viewers to a page where they can save the gifs to their PCs.

full fable
#

Hello - I am trying to figure out what to put in the alert message for community sub. I want it to say
Bob gifted 50 subs!

wary halo
#

sorry if this has been asked before.

I've made a couple of sub only items in my stream store, but if a subscriber tries to redeem them, they get told that the items are sub only.

do I need to use a widget or extension for stream elements to see who is a sub and who is not.

I only have the items available in the chat as I don't want to guide the viewers to a page where they can save the gifs to their PCs.
@wary valve make sure they are logged in to the StreamElements website when they redeem the item πŸ˜‰

dusk saddle
#

I am very sorry to ask such a basic question, but is there a URL where I can read how to add streamlelements as a moderator inside my Twitch account? All I am trying to do is use streamelements as a chatbot for my PS4. Thank you.

wary halo
#

@full fable {sender} gifted {amount} subs!

round brambleBOT
sacred walrus
#

Does someone know how to make chat appear on scree?

#

Screen*

azure swift
#

good afternoon....extremely frustrated here...I went into my sources for a scene to "clean it up" by grouping some things together...instead of GROUPING....it DELETED the highlighted items....is there ANY way to get this back? It took HOURS to build...

dusk saddle
#

@round bramble Thank you. I unfortunately am not using OBS. I am using Ecamm Live for Mac

full fable
#

when I am testing the community gift alert it still says "bob gifted jane a sub" @wary halo

wary halo
#

Does someone know how to make chat appear on scree?
@sacred walrus add the 'my streams chat' widget to your overlay

full fable
#

I have unchecked pick an alert randomly

sacred walrus
#

Where is that? @wary halo

wary valve
#

@wary halo thank you very much for that.

unfortunately, I think I may have to figure out a different way to have the GIFs pop up on stream as I don't want the viewers to get to a page where they can save the images as they are rather sought after.

thanks for the answer though.

have a good day and stay safe.

abstract hemlock
sacred walrus
#

Thanks a lot

#

I appreciate it! < 3

full fable
#

jk @wary halo I got it πŸ™‚ thanks!

distant flame
#

hello all. I'm having issues with my Twitch alerts, they are perfectly set up, account is connected. But they aren't popping up.
Side note: I am streaming on Twitch and Mixer (restream), I have an account on Streamelements for Mixer and Twitch (seperate accounts). In my overlays on my twitch account I have an alert overlay. I use that link in OBS.
I remade my alert overlay, but that is not helping either

abstract hemlock
#

@distant flame Do you see the events on your activity feed?

distant flame
#

No. One day it works, the other day it won't

minor sleet
#

Im tryin gto do the loyalty points but its not showing up to my veiwers on my stream, help??

round brambleBOT
abstract hemlock
#

post your twitch username

minor sleet
#

Tedmcshredp1p2

azure swift
#

i'll ask again...

#

good afternoon....extremely frustrated here...I went into my sources for a scene to "clean it up" by grouping some things together...instead of GROUPING....it DELETED the highlighted items....is there ANY way to get this back? It took HOURS to build...

distant flame
#

My Twitch username is ItzPyroLive

wary halo
#

not unless you used the cloud backup function in OBS.Live @azure swift

azure swift
#

why would it delete it

round brambleBOT
azure swift
#

there's not even an option anywhere close to the word delete next to the "group items" option

abstract hemlock
#

@azure swift You are very right, there is no option anywhere close to group, i just try to group sources and it works fine

round brambleBOT
azure swift
#

i'm using SE OBS...I thought this would be the place to go

abstract hemlock
#

There is no such thing as SE OBS, obs.live is an add-on for OBS Studio

#
The OBS.Live add-on was developed by StreamElements to integrate Twitch Chat and activity feed directly into OBS, making stream management effortless.
azure swift
#

well the icon on my desktop that installed says "StreamElements OBS.Live"...my apologies

abstract hemlock
#

No need to apologies, sorry that this happen to you
I recommend that you create an overlay (or as many as you need) with all the things that you use for your stream, so if anything happen with your PC, you just copy and paste a link into your OBS

thin olive
#

Thanks, @twin sentinel !

distant flame
#

So Renziito, do I need to something on my side to fix this alert issue?

abstract hemlock
#

@distant flame i see you activity feed working fine

#

and i just test it and it works fine

#

mod the bot /mod StreamElements on your chat

distant flame
#

the tests work on the overlays yeah. but not for real followers and stuff. Yesterday I got 6 followers, only 1 showed up (and the others weren't in the activity feed aswell) Same for bits

slender prism
#

Anyone know of a fix for the choppy animations when streaming the Animated Super themes? The themes are loading super slow also.

abstract hemlock
#

mod the bot /mod StreamElements on your chat

wary halo
distant flame
#

I'll check again tomorrow if it's working after modding the bot.

slender prism
#

Also, adding my webcam to the stream via Video Capture (Logitech Capture / c922 Pro Stream) lags out my entire theme. Game runs fine and streams fine, but the theme and web cam become real choppy.

lament blade
#

HI! I have a question about SE.PAY. Can i make it here or in witch channel should i write it? πŸ™‚

round brambleBOT
#

@slender prism Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

narrow fern
#

Hello, i have a question, if you emulate alerts, it'll show Up in the obs preview?

round brambleBOT
narrow fern
#

tenkiu bot

slender prism
#

Ok, so I am answering a bot. I have ran several test streams using twitch inspector without the cam since the incident. do you want me to run another one and then send the file?

lavish compass
#

how i can fix this

abstract hemlock
#

@slender prism yes ..

slender prism
#

@abstract hemlock Ok, give me a couple of minutes.

abstract hemlock
#

πŸ‘

lavish compass
#

@abstract hemlock i took away 1 game capture and is the same

reef cape
#

Hllo

#

I need help

viscid pebbleBOT
#

Hi @reef cape, Please ask your question(s) or describe the problem you're looking to solve so staff or a support volunteer can assist you as soon as they are available.

reef cape
#

Sir , i was streaming on twitch but all the time when my viewers use watchtime command , its shows 0 sec why

#

_ is watching ur stream for 0 sec

#

@viscid pebble?

jade remnant
#

do you have your loyalty turned on?

reef cape
#

Maybe no

slender prism
abstract hemlock
slender prism
#

Did that. Changed the YUV to partial

#

@abstract hemlock It still lags out the theme animations.

reef cape
#

@jade remnant help me bro

jade remnant
#

with what bro?

#

if you dont have it on, turn it on

reef cape
#

Check my above chat

jade remnant
sacred walrus
#

Is someone please able to help me?

abstract hemlock
#

maybeb check the hardware acceleration

jade remnant
#

please check

reef cape
#

How to turn it on ?

jade remnant
#

that "maybe" doesnt help anyone

abstract hemlock
sacred walrus
#

I made a new bit alert but when I do emulate cheer event it does someone completely different . . PLEASE HELP! < 3

#

Somthing*

reef cape
#

Done , now wht to do

sacred walrus
#

something*

abstract hemlock
#

@sacred walrus check variations

#

and be sure that you save the overlay

reef cape
#

My viewers use !watchtime command and it shows 0 secs why

jade remnant
#

if you have turned it on, then it counts from every 10 minutes when you stream

sacred walrus
#

I did, and I tryed the varation and it didn't work . . @abstract hemlock

reef cape
#

@jade remnant really it will fix my watchtime command ?

abstract hemlock
#

I see all the default alerts are enable on your overlay @sacred walrus

sacred walrus
#

Ohhhh

#

Thanks!

jade remnant
#

@reef cape every 10 minutes you are live, it will update

reef cape
#

Ok ty , @jade remnant well 1 more thing is there anything need to change on my streamelements ?

#

@abstract hemlock☝️

abstract hemlock
#

@reef cape you can do something else?

reef cape
#

Na

#

Sry yes*

#

Well gn catch ya later

midnight ferry
#

how hard is it on a pc to stream from ps4 to pc through streamelements?

lament blade
#

in my chatstats is error 404 what can i do

abstract hemlock
#

Did you rename your twitch account recently?

lament blade
#

yes

#

but my friend renamed too and his chatstats is working

abstract hemlock
#

just post here your old username and your new one and i fix it for you

lament blade
#

einachtsmann and new bigdeath93

keen willow
#

Hello

I tried using the auto optimizer on OBS Live, and when I tried streaming, it was super choppy

lament blade
#

@abstract hemlock einachtsmann and new bigdeath93

abstract hemlock
#

@lament blade Done

round brambleBOT
#

@keen willow Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

lament blade
#

@abstract hemlock but these are the old chatters

abstract hemlock
#

@lament blade wdym?

inland needle
#

I am using Timers in my Twitch Chat channel and I have changed my Bot Name to pops_place_bot and just recently I have started getting a bot entry in chat that simply says "Response Message" and I have no idea what is causing this. Any ideas? (see pic)

lament blade
#

@abstract hemlock the chat list is old.. my friend had already 100 messages or more but his name is not in the list

keen willow
abstract hemlock
#

@inland needle check the timers one of those have another message adde to it

#

@lament blade that's are the stats that we have for your username

lament blade
#

@abstract hemlock but why not for my username now ?

#

i mean the other name is very old

round brambleBOT
#

@keen willow 1) Restart OBS
2) Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3) Stop your stream/recording.
4) Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.

(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)

abstract hemlock
#

Sorry for that πŸ˜…

#

@lament blade i dont really sure what you asking right now... since you change your username we didn't pickup any stats in the meantime

lament blade
#

ahhh okay

abstract hemlock
#

from the day that you change your username and now that i merge them

keen willow
#

I'm wondering what settings I would need to put my OBS to work properly

#

Or maybe it's a lost cause?

round brambleBOT
lament blade
#

Hi, I lost my points in streamer's shops cause i change my username in twitch,, how can I recuperate them? Anyone knows?

#

@abstract hemlock can u do it at my friends account too ?

abstract hemlock
#

@lament blade try this !rename OLDNAME but the streamer needs to enabe this command

#

@lament blade he can't ask for himself? if he post his oldname and his new one i can do it

lament blade
#

@abstract hemlock he has no discord

#

@abstract hemlock didn't work, the message appears like a normal message 😦

abstract hemlock
#

@lament blade maybe the streamer doesn't have the command enable

lament blade
#

Is there any other way?

#

@abstract hemlock he has no discord, he dont like it

abstract hemlock
#

@lament blade nop, or enable the command or the streamer give you the points πŸ˜‰

lament blade
#

oh ok, thank you! @abstract hemlock

abstract hemlock
lament blade
#

yo one of my viewers redeemed a code through the item store and apparently they have whispers off so they didn't get it?

snow iris
#

Hello, i want to connect my twitch account to my Youtube channel, but 2 year ago i connect my twitch channel to streamelements, and says "channel already claimed"

lament blade
#

Hello in my chatstats is a error code 404 can anyone help me

abstract hemlock
round brambleBOT
#

@snow iris Account Merging - Please note:

  • Merging accounts only allows faster ways to switch between accounts
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
  • Merging accounts allows duplicating/sharing overlays between the accounts
    If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.
#

@snow iris You can find your JWT token on your account channels page ("Show Secrets" to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME:
This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

abstract hemlock
#

Dm me once you read all this ‴️

lament blade
#

so I have to manually send it? @abstract hemlock

abstract hemlock
#

@lament blade did you change your twitch name recently?

lament blade
#

yeah

abstract hemlock
#

post here your old username and the new one

green cape
#

Hey Ren, can you help me with a few things please?

#

It's to do with commands

lament blade
#

@abstract hemlock sunnii_chiick new sunny_sb

abstract hemlock
#

@green cape post your question here πŸ˜‰

#

@lament blade Done

lament blade
#

thx

main yoke
#

I need help

viscid pebbleBOT
#

Hi @main yoke, Please ask your question(s) or describe the problem you're looking to solve so staff or a support volunteer can assist you as soon as they are available.

green cape
#

@abstract hemlock okay so, I've been using streamelements for about 2 years now, and finally making the switch over to the bot.. Used to use Fossabot.. There's a few things that I am tryna do with commands but can't figure it... I'm not able to customize default commands.. So for example, the !time command comes up in 24 hour style. There's no option to change it to 12 hour.. With !ball, I don't want the text where it says "the 8ball says" but then again that too doesn't allow me to customize it. Same thing goes for !followage.. Certain texts that I don't want in that command, no idea how to change it.. Looked everywhere online but couldn't figure it out.

main yoke
#

My game capture isn't working

round brambleBOT
main yoke
#

OBS.Live

green cape
#

@main yoke Streamelements can't do anything about OBS.. They don't own it or do anything to it.. SE.OBS is just an add-on to the software.. Your best bet is to speak with someone in the OBS server

main yoke
#

k

abstract hemlock
#

@green cape for the time one you could create a custom command with this response : ${customapi.https://decapi.me/misc/time?timezone=America/Lima&format=d-m-Y%20h:i:s}

#

what city are you? i can find the right timezone for you πŸ˜‰

green cape
#

@abstract hemlock new york

abstract hemlock
green cape
#

I did check the 8ball Module.. It just gives me option to type what it says.. But I do not want the part where it says "the 8ball says". Is there no custom command for that?

abstract hemlock
#

${customapi.https://decapi.me/misc/time?timezone=America/New_York&format=d-m-Y%20h:i:s}

hidden timber
#

Is there a way to create a command that goes up by +1 every time it is used? Sort of like a Swear Jar. So If a Mod types "!swear" the bot responds with: " 'xx' swears so far. " and it adds 1 every time?

green cape
#

@hidden timber yes

#

one sec, i have a command for that, ill give u the code

hidden timber
#

You're awesome! thanks @green cape

green cape
#

@hidden timber type $(count)

#

so for example if you say !swear

#

the bot will say "Boomer has sworn 12 Times"

warped dew
#

when i set up paypal donations can people see my email i've used with paypal?

green cape
#

in the command setting, type "Boomer has sworn $(count) times"

hidden timber
#

Oh perfect!

#

Is there a way to reset the variable for future streams?

abstract hemlock
#

I can create another command just for you !resetSwear to reset that counter πŸ˜‰

hidden timber
#

hahaha, that would be awesome. ❀️ Thanks for all the help.

pearl yarrow
#

Anyone know how to put an overlay onto obs?

green cape
#

@abstract hemlock what is the api or code for the 8ball command??

pearl yarrow
#

would be thankful ❀️

round brambleBOT
#

@pearl yarrow To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and β˜‘ β€œShutdown source when not visible” https://youtu.be/KDvLynUqXI4

pearl yarrow
#

ahhh ty

remote plume
#

Je suis FranΓ§ais

green cape
#

@remote plume #πŸ‡«πŸ‡·οΈ±franΓ§ais

hidden timber
#

@abstract hemlock Thanks again for the awesome command. ❀️

pearl yarrow
#

Um i cant get my overlay to work it wont come up when i do it

hidden timber
#

and thanks @green cape for the initial help and command!

green cape
#

@hidden timber no problem!

abstract hemlock
#

No problem @hidden timber and remember that you have the #dreamteam πŸ˜‰

green cape
#

@abstract hemlock hey did you read what I wrote?

abstract hemlock
#

yes, for documentacions and more advance stuff check #dev-chat πŸ˜‰

distant leaf
#

just out of interest. Why when I set up a sub point label does it always show 1 more than I actually have.

For example on twitch my sub points say 8 but the label says 9

round brambleBOT
#

@distant leaf Due to a recent change from Twitch API, these features are affected by the change:

  • Ground Control does not have Custom Bot Name
  • Subscriber count will count the Channel and any other permanent sub you may have (+1 or +2 or +3 on top).
    We are working on fixing both issues, but there is no ETA.
    OBS.Live still has Custom Bot name working fine in it.
green cape
#

@abstract hemlock I tried, it's all jibberish to me. I don't know this stuff.. I just need help customizingthe 8ball.. Like, I know the module and what to make the 8ball say, but there's some things in the default command I want to remove but don't know how

pearl yarrow
#

help? ❀️

abstract hemlock
#

@green cape that module is the only parts that you can customize

#

maybe you can take a look at the fyrewire pastebin api

#

@pearl yarrow do you see your overlay on the webeditor?

pearl yarrow
#

yes

#

but cant get it to show up in obs

abstract hemlock
#

when you add it on OBS do check the dimensions?

#

1920x1080 by default

pearl yarrow
#

how

#

aha

#

i got it

#

Ty ❀️

abstract hemlock
#

πŸ‘

foggy comet
#

How can i reactivate the summary mails?

green cape
#

@abstract hemlock what's the code or api for !followage?

abstract hemlock
#

@foggy comet what is your username and your mail i will report this

foggy comet
#

Ty

abstract hemlock
#

${customapi.https://decapi.me/twitch/followage/${channel}/${touser}}

pearl yarrow
#

hi is there a way i can get just a twitch chat whilst gameplay is active

#

??

abstract hemlock
#

@pearl yarrow create an overlay with that widget and add it on your gameplay scene

pearl yarrow
#

ty ❀️

frosty isle
#

Hi I am trying to stream on twitch using obs.live but when i hit go live on the control panel it goes straight to youtube even though my default is twitch.

#

but when i go to obs studio it streams on twitch fine

round brambleBOT
#

@frosty isle Streamelements on top of OBS -> Logout -> login

terse holly
#

Can I by using BOT command, get a command to access a txt file on my computer and write that "songname.txt" in the chat ?

abstract hemlock
#

@terse holly the bot can't reach the files on your pc

terse holly
#

So no way I can get FooBar to send information to the bot to solve the issue either ?

#

Because what I seen it only access "YouTube" songs and other websites, but not things like winamp/foobar and so on ?

abstract hemlock
#

im not familiar with FooBar, but the bot could get any plain text that you can reach over internet

terse holly
#

hmm oki, well FooBar is a modern version of "winamp, that is insanly customaziable, if u ever used Winamp I recomend FooBar.

#

oki, Ill go see if there are any plugins that uploads songnames to sites then in FooBar plugin directory.

hasty rain
abstract hemlock
hasty rain
#

That's not really close at all. I guess if I can learn the html css js to radial fill a circle with an image in the middle I could do it easily enough.

abstract hemlock
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Maybe you could try to ask nicely on #dev-chat

novel marlin
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how do i set in up in my stream where i can shout of peoples channels?

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and add overlays if i stream thru my xbox one?

crystal gate
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Anyone has issues recently with the Twitter module not showing Tweets?

abstract hemlock
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@crystal gate Hi, let me check the module but remember that you have the #dreamteam πŸ˜‰

novel marlin
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@abstract hemlock is that someone streaming on there xbox?

abstract hemlock
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@novel marlin thats the awesome shoutout

novel marlin
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okay πŸ™‚

wispy current
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my overlay isnt showing up on obs anymore. im using version 19.0.2. it worked fine last week