helpdesk-twitch

[strong kernel]

That isn't needed.

The request was made.

It's not being played by the streamer.

[stoic pier]

oh lol

sorry I was gonna try to eliminate any possibility so he would listen to you

[tiny spire]

how do I add alert box in obs live

[round bramble]

@tiny spire To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[lament blade]

ok then i guess my friend is stupid

[cerulean dove]

how do I disable chat bot?

[strong kernel]

The Part Channel button in your dashboard.

[cerulean dove]

oh okey i found it thx

[north rivet]

Hello! I'm trying to access my dashboard on PC browser but I keep getting redirecting to the front page everytime. Any suggestions how to fix that?

[strong kernel]

@north rivet Log out and back in with the top right menu.

[north rivet]

Ahh thank you very much @strong kernel

[stoic pier]

@strong kernel he got it 🙂

Anybody know what size image needs to be for tip panel in twitch?

[lament blade]

@stoic pier 320 x 100 pixels

[stoic pier]

Thanks @lament blade 🙂

[lament blade]

I got obs live, how do i add the music player

[wary halo]

technically you can make it even bigger, i got mine at 320x150

i've seen them even larger

but the width of 320 is a max

[lament blade]

yes some people like to give more height!

[wary halo]

I got obs live, how do i add the music player
@lament blade StreamElements > Media Request

in the top bar

[lament blade]

I dont see it

[wary halo]

screenshot pls

[lament blade]

cant open screenshot and the drop down menu

at time time

Printscreen and control + v in chat

didnt do anything

could i screen share?

?

[alpine copper]

how do i make the streamelements time pm instead of am

for countdown

[abstract hemlock]

@lament blade If you don't see the StreamElements menu on OBS it's more likely that you don't have OBS.live installed on your system

[lament blade]

I do

[abstract hemlock]

@alpine copper wdym? You can change the settings of the countdown right here ⤵️

[alpine copper]

ok i was looking in the twitch panel configure settings

[abstract hemlock]

@alpine copper uhmm the settings that i just share are for the countdown widget on the overlay, not for the twitch extension , please be as descriptive as possible when describing what you're looking to do.

[alpine copper]

ok sorry

do you know what to do for the panel

[abstract hemlock]

@alpine copper

[alpine copper]

so im trying to set it up for 1;00 pm and it is setting up for 1:00 am

[lament blade]

I have OBS Live but the music player is not there

[abstract hemlock]

@alpine copper 13:00 = 1:00pm

[alpine copper]

ok

thanks

[lament blade]

How do I enable music player.....

[strong kernel]

@lament blade You've been answered three times now.

[lament blade]

0*

They said to take a screenshot

[lament blade]

Which I explained that I cant.

I got obs live and its not there.

[strong kernel]

@lament blade What isn't there?

[lament blade]

Music playert

Player*

[strong kernel]

It's not called "music player."

It's Media request.

[lament blade]

Not there

[strong kernel]

Are you streaming to Twitch?

Are you logged into OBS.Live with your Twitch account?

[keen tundra]

twitch chat wont connect properly to my obs.live

[lament blade]

I stream to twitch yes

[round bramble]

@lament blade Streamelements on top of OBS -> Logout -> login

[lament blade]

How do I see that?

[round bramble]

@keen tundra Streamelements on top of OBS -> Logout -> login

[keen tundra]

sounds good

[round bramble]

@solid heron Please follow our community rules:

• No advertisement or stream promotion
• Respect ALL server members
• No NSFW/NSFL

Thank you

[lament blade]

hi there, just wondering, ive set up a !redeem command for a jump scare. Where do i hear the sound from? like do i need to add it to my overlays or anything?

[strong kernel]

Store redemption widget.

[lament blade]

and where do i find this redemtion widget, on stream elements?

[strong kernel]

In the overlay editor.

[wary halo]

click on the big blue + button and search for redemption

[icy yew]

Hi, my watchtime command keeps saying 0 seconds for everyone

[strong kernel]

Watchtime will only begin counting up from 0 when you enable Loyalty.

[lament blade]

I also setup the donation from obs live how do i test it out?

[round bramble]

@lament blade You can test Alerts via the bell on the lower right corner of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Preview LIVE on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/vtulg9

[shadow moon]

hey guys

someone able to sup?

[wary halo]

sup?

[icy yew]

how do you enable Loyalty?

[lament blade]

?

How do I get that video

[wary halo]

how do you enable Loyalty?
@icy yew https://streamelements.com/dashboard/loyalty

How do I get that video
@lament blade in the overlay editor

[icy yew]

thanks

[round bramble]

@lament blade We've released our new Overlay Editor revamp. You can check out the changes and how to work with it here: https://youtu.be/X5VzXjqAsjk
Check out our blog post as well: https://blog.streamelements.com/streamelements-overlay-editor-just-got-even-better-c22cb5b4853e

[shadow moon]

I can't change overlay size to 720p

[lament blade]

How do I test if donations working

[shadow moon]

MOONSTONE overlay size is 1080p and if I change it from properties it have a half screanç

[strong kernel]

Changing the resolution does not resize and reposition the widgets. Themes are made to be used at 1080p.

[icy yew]

do I need to restart my stream for it to show on my stream?

[shadow moon]

how lovely that mean we can it not use as 720p?

[lament blade]

I setup the donations but how do I test it to see if it works

[strong kernel]

@shadow moon You should add it to OBS at 1080p and press Ctrl+F to fit to canvas.

[shadow moon]

I use Twitch stuido not obs

[wary halo]

is there even an option to add browser sources to Twitch Studio?

[abstract hemlock]

@lament blade You can test Alerts via the bell on the lower right corner of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Preview LIVE on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/vtulg9

[lament blade]

How do IO get to overlay editor

[wary halo]

https://streamelements.com/dashboard/overlays

[round bramble]

@lament blade New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[wary halo]

maybe you want to watch some tutorials ^^

[lament blade]

Donations arent working

OK just so ive done this right. I've setup a redeem command for a jump scare. I know I need to sort out the widget and add it to my olverlay. I've have my own Source file over lays, how do I add the widget to show up on my stream and hear it? I take it I do a blank overlay?

[flint saddle]

is there a way to disable the chat response when I do a command like !redeem myChannelRedemption in chat?

[lament blade]

I click emeulate then $10 and notting happens

[wary halo]

is there a way to disable the chat response when I do a command like !redeem myChannelRedemption in chat?
@flint saddle no

OK just so ive done this right. I've setup a redeem command for a jump scare. I know I need to sort out the widget and add it to my olverlay. I've have my own Source file over lays, how do I add the widget to show up on my stream and hear it? I take it I do a blank overlay?
@lament blade yes, or add it to an existing overlay

I click emeulate then $10 and notting happens
@lament blade did you set up your alertbox widget?

[lament blade]

@wary halo god damn im on the money! Thanks

Yea

Its all going through now

[shadow moon]

?

[lament blade]

Not going on obs tho

[wary halo]

Not going on obs tho
@lament blade

[shadow moon]

Is there any option to change the size in twitch stuido ?

[wary halo]

make sure that is checked

[lament blade]

it is

[wary halo]

did you add your overlay as a browser source to OBS?

[lament blade]

ye

[round bramble]

@lament blade OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png

[wary halo]

disable that

[lament blade]

ok

[shadow moon]

Guys I ask my question last time cuz you are not really helpful to solve my problem. MOONSTONE overlay size is 1080p and if I change it from properties it have a half screan. I not use OBS. Is there any way to change this size on Twitch studio.

[strong kernel]

As far as I know, no volunteer or staff has used Twitch Studio, so we couldn't guide you if we wanted to.

We use OBS Studio as we've made a plugin for it.

@vale hamlet No links.

[vale hamlet]

hello i would like to rename my bot in ground control on pc

twitchname dksn1h

[strong kernel]

Restart Ground Control.

[vale hamlet]

thank you very much

[shadow moon]

Guys you should have a support for this Twitch studio is now beta but they work on it and this is the future .Please create a ticket to your technical team

[strong kernel]

It's entirely up to Twitch to make a "Fit to canvas" option.

That has nothing to do with us.

[exotic oar]

I'm working on an overlay with follower alerts and when I delete the old sound I had and upload a new one the old one still plays. any suggestions?

[flint saddle]

oof. Thanks @wary halo . I might find another way to do sound commands for chat

my initial attempt was to use the channel redemptions widget and add a custom command so that I could to !myCommand which does ${redeem myRedemption} for a sound. But that spits out the chat response, which i don't really want

[wise dagger]

that did not work, I need !so command if someone could copy and paste it to me. The last one did not work

[wary halo]

/me ${1} is awesome and deserves a follow. Check them out at https://twitch.tv/${1}

[abstract hemlock]

@flint saddle maybe something like this? https://discordapp.com/channels/141203863863558144/457957557470887947/664809625169690644 sorry i didn't read your first question

[dawn meadow]

new to stream elements, um using the plugin for the stream deck, but when i push the button, its got a yellow triangle as if its not connected, ive got obs open though

[fluid pivot]

Hey, why does my Media Request play the audio 2 times when displayed in stream 😦

[flint saddle]

@dawn meadow I've found success by restarting the streamdeck app. You can kill the process in your task manager and then start the app again

[round bramble]

@fluid pivot Make sure to ☑️ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/6bWXxjR.png https://i.imgur.com/yY0wcFl.png

[wraith ingot]

yo im new to stream elements, im setting up my stream using it but im having trouble getting the theme i have selected on the site onto obs...any tips or advice?

[dawn meadow]

@flint saddlewill try that now

[round bramble]

@wraith ingot To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[vestal elm]

Is there a way to have stream elements chat commands play audio sounds?

[dawn meadow]

@flint saddle that worked, is there anyway to test without going live

[flint saddle]

@dawn meadow Easiest way is to probably try out the 'refresh overlay' streamdeck command. If it succeeds and you have some browser sources in obs linked to a streamelements overlay, you should see the overlay get reloaded

it'll do that whether you're live or not

[fluid pivot]

i disabled all overlay sources but i still have double audio

[dawn meadow]

erm how sorry not sure @flint saddle

im in obs now, pressed refresh and nothing happened

[flint saddle]

are there any browser sources in your scene linked to a streamelements overlay?

[dawn meadow]

erm, dont no hang on

sorry how do i find out

need to get some overlay anyway

[abstract hemlock]

@vestal elm You can add StreamPerks on your Stream Store and use them with loyalty points !redeem itemname

[flint saddle]

oh, you might not be at the point where you can test that out anyways then @dawn meadow . Those commands are definitely only useful if you're integrating streamelements overlays

in the streamelements dashboard, you can get started by going to the overlay gallery. If there's something you like there (and they're all free), you can add them.

There's instructions over there on how to get them into obs so that should get you the rest of the way

[dawn meadow]

ok will have a look

ive created a overlay, how do i import it into obs now

[round bramble]

@dawn meadow To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[true scaffold]

hey guys i have a question

does anyone know how to like activate the overlays that you make with streamelements so they show up on your stream?

[dry edge]

Hello, I remember a time when Streamelements allowed you to use a custom bot account if you used ground control if I remember correctly. But I can no longer find a way to set that account has this moved or someone able to assist me with changing it?

[crisp tapir]

Anyone know why !watchtime gives random times

Most people have 0 seconds, and others have like a random 1hr when in reality they should have like 50 total hrs

[round bramble]

@true scaffold To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[true scaffold]

omgomg thx

[abstract hemlock]

@dry edge atm you need to have installed obs.live, you can change the bot's name on the activity feed dock (check #obs-live pinned messaged)

@crisp tapir the loyalty points system should be enable and StreamElements should be mob on your channel

[dry edge]

ah thanks I'll check there

[wary rampart]

Is stream elements down in terms of the merch store load up? Been trying to upload my tshirt design and it won't do it

[crisp tapir]

Thank you

[dry edge]

that worked thanks again @abstract hemlock

[forest reef]

Hi! Why I cannot setup a custom bot name?

[abstract hemlock]

@wary rampart just to keep order please #helpdesk-merch

@forest reef atm you need to have installed obs.live, you can change the bot's name on the activity feed dock (check #obs-live pinned messaged)

[forest reef]

It doesn't work with GroundControl ?

[abstract hemlock]

not atm

[sacred monolith]

Has anyone had a problem with having text over webm alerts?

When I use the "text over image" option my text is still behind the animation

[sudden scroll]

Hey, my camera was lagging really bad on twitch but my frames and everything were fine through obs. Is this another problem on twitches end or can I fix it?

[crisp tapir]

Has anyone got a widget for this: I want a sub goal per session, I want at least 1 sub per stream so I just want a counter which shows 0/1 or 1/1

[signal vessel]

I'm not sure if my brain is lagging rn, but is there an option to copy a widget from one theme to another? like I put in all the settings for the social media rotation, do I now have to redo it again for other themes or is there a copy/export option im not seeing (duplicating the whole theme will not help, since I have to do everything else again then..)

[abstract hemlock]

@crisp tapir

@signal vessel Select the widget and press duplicate

[signal vessel]

ahhh thank you!

[plain oracle]

is there a way to test your mobile stream?

[onyx meadow]

hey does anyone know if its possible to create an "!promote" command for song request using stream elements?

to prioritize the song when the command is used

[worn sluice]

Hi @frail creek.staff ! I would like some help to setup kappagen emotes. Currently I have had success setting up the overlay through SE but the view I see on my SE overlay does not carry across to my Streamlabs OBS overlay correctly, as it looks like only a portion of the box carry's over. I would also like to setup the command !kappagen to allow chat to make emote explosions, like I see on other channels. Thanks for your help ❤️

[crisp tapir]

@abstract hemlock I absolutely don't have a clue what you did in those pictures 😦

[abstract hemlock]

@worn sluice iirc you have to enable kappagen command, and chekc the dimensions on the overlay

@crisp tapir You ask for a widget, i show you where to find that widget

[crisp tapir]

That widget has not settings for session data

[desert saddle]

Hey guys, is there anyway 2 people can watch the media request at the same time?

[abstract hemlock]

@crisp tapir Try this other one, but first change the "text" input something like this Session subscribers: {count}/1 and check that the period is set to "Session sub count"

Something like this

This is better? @crisp tapir

@desert saddle wdym?

[desert saddle]

Like, I wanna stream with a friend and watch media share together

But since Id be the one streaming, idk how we can watch the media at the same time

[worn sluice]

@abstract hemlock Thanks, the dimension settings has helped my first issue. With the command, I'm not sure how to set this up. Is there a list of variables somewhere?

[abstract hemlock]

@desert saddle you can share your media on your screen, if you add the Media Share widget on your overlay with all your viewers

[desert saddle]

Yeah but then they have to mute/unmute the stream everytime they want to listen to the video

Since they are in a call with me

[abstract hemlock]

So maybe you are looking from another service instead of streaming

[round bramble]

@pearl sage Please follow our community rules:

• No advertisement or stream promotion
• Respect ALL server members
• No NSFW/NSFL

Thank you

[desert saddle]

No because then people cannot share their media

Thats the whole point

I have seen some big streamers doing it

And kinda worked

[abstract hemlock]

If you are talking about Twitch's Watch Parties

[desert saddle]

No, im talking about media share

3 ppl sitting on a call and streaming while the viewers donate to request videos for the media share

Rajj used to do it

With kandy iirc

[normal igloo]

I believe this is what d4caeli is referring to renziito

[hearty flume]

Is there a command for watchtime top user or top 3 users? Would be fun

[strong kernel]

Top ten. !top online

[desert saddle]

@normal igloo nop, I know how to set up the media request. I have done streams on it before no problem

Im just asking for a way for me and the 2 guys sitting in a call to actually watch the videos requested by the viewers at the same time

Sorry for double, wirelesa connection a bit scuffed

[hearty flume]

@strong kernel neat. Though I only get the top 5 and they are Bots hahaha

Thank you!

[strong kernel]

Right, 5, sorry.

[worldly glen]

Hello, need to know whether having different overlays in Streamelements works like having different scenes on OBS?

trying to have all the start break end animated screens in SE overlay manager instead of having it in OBS

[strong kernel]

Yes and no. Each overlay has its own URL to be added as a browser source.

You can have one overlay per scene, or put multiple overlays into a single scene.

[normal igloo]

as far as I'm aware there's no way of doing that as the media share is in your obs @desert saddle unless nethyr or someone else knows something I don't

[worldly glen]

I tried having one animated overlay perscene, and i see that it has different browser URL add, but when i added them in OBS through different scenes, it still points to 1 scene

[hearty flume]

Top alltime gives me real users. That definitely works

[worldly glen]

which is the last overlay url added

[strong kernel]

@worldly glen You copied it incorrectly, then. Each overlay has its own URL.

[worldly glen]

@strong kernel alright, will try it again

all I know is i copied directly from launch of the said overlays

[desert saddle]

@normal igloo so the only way is to actually make my friends unmute/mute themselves while watching it?

[normal igloo]

@hearty flume I can relate to you on that not a lot you can really do about bots apart from removing them from leaderboards

[worldly glen]

thanks for the help @strong kernel

[plain oracle]

i guess you cannot test a mobile stream like you can a standard stream then

i tried asking earlier to no avail

[lapis stone]

is there a way to export streamelements settings to another streamelements's account ?

[strong kernel]

@lapis stone There is not.

[normal igloo]

@desert saddle like I previously stated I don't think it's even possible as there's no way of sharing " that I know of " media request

[lapis stone]

alright then, thanks @strong kernel

[desert saddle]

What if I give them access to my streamelements as editors? @normal igloo

[feral raptor]

Hello
Is anyone able to help me out with my audio mix down?
My levels are all leveled out and adjusted so they dont peak. However, when I stream, everything is super quiet except my mic
and my mic is set the lowest out of everything

[strong kernel]

@worldly glen Please keep all correspondence in the public channels. Thank you.

[normal igloo]

@desert saddle I guess you could do that but make sure these are people you can trust tho as a editor well they can touch everything

[tepid wadi]

Hi, all of my donations through paypal is pending, it's been happening since a few streams ago, what can i do to prevent this? My account is limited but this never was an issue with the money going through.

[worldly glen]

noted

@strong kernel so i tried it again, and still not able to get the different overlays to show in OBS

used the copy URL link button

any idea why?

[desert saddle]

@normal igloo I will do that then, thanks! That way I'm sure we can watch it at the same time and they dont have to mute or unmute my stream

[normal igloo]

@tepid wadi this is really a question you should be aiming towards paypal

[tepid wadi]

Alright

thank you

[willow sleet]

Hey I need some help with SE.Pay

[round bramble]

@willow sleet Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you

[normal igloo]

thx Nethyr

[analog lotus]

is it possible to get stream label files from streamelements?

so that i can read from file: last follower ect.

[plain oracle]

@worldly glen try getting the link from when you click "preview"

[analog lotus]

stream lables has got this function :/

[trim egret]

Hi guys, I am trying to make a store item subscribers only, but cannot see the tick box to select it. Is there a delay from streamelements picking up we can get subs now? Went affiliate yesterday

[ionic kelp]

@analog lotus unfortunately our streamlabels is strictly within our overlays.

Unless that's what you wanted

[analog lotus]

why 😦 i am using obs studios and i would like to import all events in text files

[normal igloo]

SE Is a cloud based system so It's impossible to get text files

[analog lotus]

bc when i setup my overlay in the browers it laggs realy hard

[normal igloo]

are you using any of the animated stuff for your overlay?

[analog lotus]

yes

i guess thats the problem

[normal igloo]

animations tend to require more usage and are not recommended to users who don't have a god like pc

[analog lotus]

what is a god like pc?

[normal igloo]

well a pc what can run animations with no problem this is obviously not you

[analog lotus]

i mean i can easy stream with animated overlays when i run them via obs

and not via a browser source

[normal igloo]

mmm Interesting

[analog lotus]

yeah its funny

[normal igloo]

so they only lag as a browser source

[analog lotus]

yes

when i run all webm files directly over my ssd: no problem

[normal igloo]

well this is the first I've heard of a issue like that

[trim egret]

SS of my earlier question to assist anyone trying to help 🙂

[autumn ice]

hallo

[round bramble]

@autumn ice Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[royal wadi]

hi

i need help with mi obs streamelemts

[indigo moss]

My merch link would appear in my bot response.

will not*

[royal wadi]

will not let me put my dashboard to change the title and the game of the stream with the new patch and before if it let me

[round bramble]

@royal wadi Streamelements on top of OBS -> Logout -> login

[abstract hemlock]

@indigo moss wdym? you need to create a custom command for your merch

[whole mesa]

using stream elements giveaway started it but i don't have a button to draw a winner?

[deep widget]

Are the events in the Stream Elements Activity Feed (Cheers/Tips/Subs etc) available via API?

[strong kernel]

@whole mesa Close the giveaway first. Then you can draw.

[whole mesa]

oh okay

wasnt sure

[strong kernel]

@deep widget See channel topic in #dev-chat

[deep widget]

Thanks 👍

[obsidian nimbus]

hi i need help with donations

[ionic kelp]

@obsidian nimbus what's the issue exactly?

[static wasp]

does anyone know if its possible to resize imported alerts? I tried resizing the box but it seems to end up cropping it when it gets too small.

[ionic kelp]

@static wasp Click on the alertbox and you can modify the size with the settings on the left.

[obsidian nimbus]

@ionic kelp i figured it out sorry

[ionic kelp]

No biggie

[obsidian nimbus]

just wanted to import my stream labs link

[thorn prawn]

hi i have all my alerts and things set up but when i stream in game they dont pop up for my stream at all is that a scene setting i need to change or?

[ionic kelp]

You have an alert added to the overlay and that added to whatever you stream with?

[thorn prawn]

is overlay in the scenes i have the overlay alerts from the website and i set them up but i dont know how to add that along with game capture

it wont even make the sounds or anything but when i test it on the site it works fine

[round bramble]

@thorn prawn OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png

[thorn prawn]

so i want it disabled? i just disabled and it diddnt change

[strong kernel]

@thorn prawn Screenshot your browser source properties and share them here, but hide the URL.

[static wasp]

@ionic kelp that works usually but not with imported alerts. all that does is change the size of the window but it still crops the actual alert.

does anyone know how to solve this?

[strong kernel]

@static wasp Your alerts are using custom CSS that dictate their size. Also, changing the overlay's properties does nothing to the widgets inside of the overlay, it only changes the canvas.

Keep it at 1920x1080, add it to OBS at 1920x1080, and resize it in OBS.

[static wasp]

I was hoping to avoid that and do it all via SE since that was pretty much what I was already doing with the alerts in xsplit. Looks like I'm stuck.

[strong kernel]

You will need to edit the CSS itself to achieve what you're looking for.

Such is the danger of using custom coded alerts: you need to know coding to edit them.

[static wasp]

can I access the css via SE or would I just have to reimport them resized?

[strong kernel]

Yes, there's a menu for that.

[static wasp]

changing the css for somethign like that isnt an issue I was just hoping to do it all from gui

how do I get there?

[strong kernel]

Every type of alert and every variation has the option to edit CSS.

[static wasp]

what were you saying yes to in my previous question? editing from SE or the reimport?

[strong kernel]

You edit the CSS in the overlay editor.

You don't import them resized.

The CSS is dictating the size.

The coding itself.

[static wasp]

can I access the css from SE?

[static wasp]

so I can edit an already imported one?

[static wasp]

cant*

[ionic kelp]

Click the alertbox in the layers or the overlay itself. Choose settings then the ⚙️ for said alert type and continue from those.

[static wasp]

tyvm @ionic kelp ❤️

[hoary zealot]

Hi, TTS is not working right now with streamelements ? i already check all box, put other language and still nothing =/

[chrome folio]

can I access the css from SE?
@static wasp on Overlay Editor (on SE dashboard) you can edit every detail of addons added on your overlay, like CSS code.

[abstract hemlock]

@hoary zealot maybe you have variations with no TTS enable

[hoary zealot]

@abstract hemlock Where i can check it ?

[silk cedar]

it doesn't show what I want on full screen :/

[abstract hemlock]

on the alertbox

@silk cedar check the dimension, by default should it be 1920x 1080

[hoary zealot]

Aaaa i don't have any variant, i only usinmg TTS

[silk cedar]

@abstract hemlock output size ? Canvas size ? url size ? which

[abstract hemlock]

@hoary zealot where you have the TTS? could you share a Screenshot

[chrome folio]

@silk cedar check the dimension on OBS, on source properties.

[round bramble]

@silk cedar To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[hoary zealot]

@abstract hemlock Sure, but i believe i found a problem, when i try emulate a tip its read, but if someone donate it stop working

@abstract hemlock Yeah, i'm trying to re-do the tip alert of a donate from a friend and the TTS dont work, but if i emulate on website a tip it work

[abstract hemlock]

Well check the variation on the tips alert

[silk cedar]

so how does it fit on the automatic screen ?

[hoary zealot]

@abstract hemlock i dont have any variant and don't know how to do it =/

[chrome folio]

@hoary zealot is the alertbox normal when someone follow you?

[hoary zealot]

@chrome folio Yeah, every sound works fine, the msg don't read

and i did a variant and still nothing[

only when i emule a tip alert its work -=;/

[chrome folio]

@silk cedar click with right mouse button on source > transform > fit to screen

[hoary zealot]

Found the problem guys

sorry for bein a noob ^^"

[obtuse escarp]

yo, so every time that i try to login to streamelements with my twitch accout, it just keeps bringing me back to the connect page... can anyone help??

[strong kernel]

Log out and back in with the menu in the top right.

[obtuse escarp]

it didnt work

[strong kernel]

Screenshot what you see.

[obtuse escarp]

it took a picture of both monitors tho

[ionic kelp]

@obtuse escarp Alt+PrtScr to capture just 1 window.

Or the one in focus that is.

[obtuse escarp]

thx😅

[strong kernel]

Press F12, get into the Console tab, and try again, then screenshot what you see again.

[obtuse escarp]

its the same thing

[vernal abyss]

hello? i need help with ''what is timers about and how it works i dont understand :c

[strong kernel]

@vernal abyss A timer is something the bot says on its own at a set interval.

[vernal abyss]

ok thanks :3

[inland scroll]

does se.merch cost anything for the one making the merch???

[strong kernel]

No.

[inland scroll]

ok

[round bramble]

@errant axle Please follow our community rules:

• No advertisement or stream promotion
• Respect ALL server members
• No NSFW/NSFL

Thank you

[plucky hinge]

How do I activate an overlay if Microsoft edge wont load the browser properly?

[strong kernel]

Use Chrome.

[plucky hinge]

it wont auto load chrome from obs.

[strong kernel]

What do you mean by "won't auto load?"

You're inserting a URL into a browser source.

[plucky hinge]

i have a selected overaly in my google chrome but when i go to activate the overaly it attempts to open it through microsft edge

[strong kernel]

What do you mean "activate" it?

[plucky hinge]

in OBS i click stream elements > activate overlay

then it opens microsoft edge, is that not suppose to occur?

[strong kernel]

That is just trying to open the site on your default browser.

Just go to the site in Chrome, copy your overlay URL, and add it into OBS.

[plucky hinge]

thank you. first time activating one so I nub questions.

[upbeat island]

Noob Question - Is there a way to use custom fonts in streamelements?

[jaunty crypt]

should i use a paypal business or private account for donations?

[round bramble]

@upbeat island Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/

Custom Fonts

Steps:

1. Install the font on the streaming PC or choose a pre-installed windows font.
2. In the overlay widget settings, select Text Settings
3. Enable Custom Font
4. Type the name of the font as it appears in the windows font directory (This is usually C:\Windows\Fonts)

Note: After installing fonts, the browser and OBS must be restarted for the font to appear.

[buoyant yarrow]

So is ground control only usable for youtube. I have youtube on there, but clicking on any buttons does nothing, and I downloaded it think i could use it with twithc

and there is no JWT token or secret section under my twitch selection on stream elements

[jaunty crypt]

realism can you help me

[buoyant yarrow]

I would love to help, but I just downloaded the programs myself and trying to figure it out

as far as your paypal question, it doesnt matter, the only difference is what name you want on the check that gets sent to you

[upbeat island]

If i open the widget im working on...there is no option for custom text font where i pick the text....

[hasty totem]

how does one remove the streamelements bot from from your twitch chat

[scarlet tiger]

@hasty totem part button in your dashboard

https://i.imgur.com/uYVb8OK.png

[hasty totem]

thanking you @scarlet tiger

[scarlet tiger]

[upbeat island]

where is the Enable Custom Fonts setting

[frail jetty]

hey how do i make a donations panel?

[rapid cloud]

hi i have a question how can i make my twitch chat background transparent ?

[silk cedar]

why lower and upper darkness ?

[zenith widget]

@upbeat island

[round bramble]

@upbeat island Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/

Custom Fonts

Steps:

1. Install the font on the streaming PC or choose a pre-installed windows font.
2. In the overlay widget settings, select Text Settings
3. Enable Custom Font
4. Type the name of the font as it appears in the windows font directory (This is usually C:\Windows\Fonts)

Note: After installing fonts, the browser and OBS must be restarted for the font to appear.

[zenith widget]

@silk cedar Resolution difference

@rapid cloud

[round bramble]

@frail jetty Twitch's official help guide for Panels: https://help.twitch.tv/customer/portal/articles/2416760-how-to-edit-info-panels

[silk cedar]

@zenith widget what exactly do I need to adjust ?

[rapid cloud]

@zenith widget ok i did that but now when ppl chat is dark instead of white

[zenith widget]

@rapid cloud Then check the text settings - there is a color picker

[upbeat island]

@zenith widget thats kind of you...but i dont see that on any of the widgets i have ...

[zenith widget]

@silk cedar What is your monitor's native resolution?

@upbeat island that screenshot was taken while i've clicked on the Kappagen widget - meaning that its there

[upbeat island]

@zenith widget ok i have found it on a couple of them....but not on ones i have from say nerd or die

[rapid cloud]

@zenith widget TY !!!

[upbeat island]

just settings , position etc and animation settings

[silk cedar]

@zenith widget

[zenith widget]

That doesn't look like a normal resolution

Do you have a ultra wide screen monitor?

[silk cedar]

22 inc

[zenith widget]

@upbeat island Those widgets are Custom widgets - meaning that the font they load is either customly coded in to match what you want OR it uses a dropdown menu of the fonts

@silk cedar 22 inches monitor? that doesn't tell me anything

because mine are 24"

[silk cedar]

I'm sorry, I don't understand

[zenith widget]

You have black bars on your game and OBS, because the game resolution doesn't match the canvas resolution of OBS.

[upbeat island]

yeah @zenith widget correct, so if they have a dropdown font selection ,then there is no way to import a different one?

[zenith widget]

@upbeat island Like I said, its s custom widget meaning that its customly coded widget, meaning that the font you want to use either needs to be hard coded into the widget or use the default preset dropdown.

[upbeat island]

Thanks Mate, that sucks but least it wasnt me being dumb ahaha thank you for the help

[silk cedar]

@zenith widget the game is OK.
and this ?

[zenith widget]

Your OBS Canvas is set to a 16:10 (ULTRA wide) resolution

And Twitch doesn't support ultra wide

[chrome folio]

Look the game resolution and the OBS base (the same of your screen) resolution... it need to be the same size or you will see black bars. @silk cedar

[zenith widget]

its native is 16:9

[silk cedar]

problem solved in the game. the game looks full.

[chrome folio]

:)

[silk cedar]

but other information screens like the one I threw at the base 🙂

why there is no Turkish support channel . That's a shame 🙂

[frail jetty]

do i need to mod streamelements? and also does it work with nightbot?

[chrome folio]

Yes. @frail jetty

[frail jetty]

thank you ^-^

[quartz girder]

how do i make someone a VIP in my chat

[zenith widget]

/vip username

[quartz girder]

ok think you

[chrome folio]

@quartz girder check Twitch documents for stream and moderators commands. The command is /vip nickname

[rapid cloud]

ok so i created my merch sets for twitch pannels but i cant seem to find the proper link to put with the image so when ppl click on the image it brings them to my merch store ... When i try it brings me to dashboard

[cobalt wind]

So the newest update totally messed up my client. All of my browser sources are just gone, and my activity and chat are just blanked out and I can't access them. Any ideas how to revert or an easy fix?

[chrome folio]

@quartz girder only the streamer (live owner) can add vip and moderator.

[quartz girder]

and i am the stremer

[chrome folio]

@quartz girder is your stream new?

[zenith widget]

@quartz girder Check the achievements page like the message says.

[quartz girder]

no

[zenith widget]

You don't have enough slots for more VIPs

[quartz girder]

can you me a link

[round bramble]

@cobalt wind Streamelements on top of OBS -> Logout -> login

[zenith widget]

also #helpdesk-selive @cobalt wind

@quartz girder

@rapid cloud That link on the panels is incorrect

@rapid cloud

and then copy and paste that link

[quartz girder]

oh ok sorry i did not know that

[rapid cloud]

@zenith widget so after i clique that i copy the link in search url ?

[zenith widget]

Yes

[neat jasper]

Does anyone know why ${urlfetch <url>} isn't returning the output of the body?

[rapid cloud]

@zenith widget great its working and now my obs dont show what my streamelements is showing exemple i have top D and lates Sub that names are scrolling but on obs they are not moving ?

[neat jasper]

been trying to convert ${user.time_online} to hours and can't find a better way... (if there is a better way, please let me know)

[zenith widget]

@neat jasper

its already converting to hours

[neat jasper]

strange it was returning it to me as months, days, hours

[zenith widget]

well if the watchtime spands more then 24 hours its going to return a day and etc.

[neat jasper]

people liked it as hours so I'm trying to find a way to convert it :/

[chrome folio]

you can't change the timestamp format @neat jasper

[zenith widget]

the link in ${urlfetch} needs to provide a response for it to return anything in chat

[neat jasper]

(aka. 2 days 3 hours would return 51 hours)

when using ${urlfetch}, it's been returning the source code of the html file of the url

@chrome folio I'm trying to manually convert it into hours by using javascript

[rapid cloud]

and i cant find a way to take off anonymous has brought merch from message would like to be the real account name is it possible ?

[zenith widget]

@rapid cloud Are you testing? if yes, then thats normal

[round bramble]

@lament blade For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[zenith widget]

@neat jasper the link then needs to return a json response

[neat jasper]

@zenith widget i'll have a look

[rapid cloud]

@zenith widget ok great to know and about the anonymous has brought ixjokazxi merch can the anonymous be the real account name ?

[zenith widget]

Its an EMULATION thing

unless the person who legit bought the merch decides to be annon

[delicate falcon]

Hi team, a few months ago my chatbot lost its custom name. I use ground control and version is 1.7.2

[rapid cloud]

@zenith widget ok well ty very much for your time really appreciated the help!

[round bramble]

@delicate falcon Currently renaming the bot fully works with OBS.Live.
You can follow this video guide to set it up: https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676
If you don't want to use OBS.Live and want to stick with Ground Control, please let us know your Twitch username.

[delicate falcon]

id like to stick with ground control, my twitch username is BigManConnor

[zenith widget]

restart GC now

[delicate falcon]

you are a star! Thank you!

[granite moat]

sorry if this is the wrong place, does anyone know if Ground Control has plans for release on OSX?

[neat jasper]

Source of URL Fetch: https://vox-e-convert-to-hours.now.sh/
${user} has spent ${urlfetch https://vox-e-convert-to-hours.rinadesigns.now.sh/#{user.time_online}} watching ${channel}

I'm either really dumb or something isn't working correctly - can someone try replicating my issue?

Example of the result of URL Fetch: https://vox-e-convert-to-hours.now.sh/#2 months 23 days 3 hours

[zenith widget]

@granite moat no plans

1. wrap the link in `
2. #dev-chat at this point

and I can't open both links

with or without the time behind it

[neat jasper]

thanks @zenith widget

[zenith widget]

like - nothing

even without the time stamp on the back

[neat jasper]

yeah i think it might be cause i moved the code to the header

i'm heading over to #dev-chat if you want to try again in a minute

[zenith widget]

Can't guarantee i will, i've lost track with coding and stuff for a bunch of months by now so i can't even begin to think what you are doing wrong on your side

But I notice this part missing something /#{user.time_online}}

[neat jasper]

haha thanks for your help

[zenith widget]

its MONEY

[neat jasper]

D:

how much

[zenith widget]

/#${user.time_online}}

[neat jasper]

hahaha

[zenith widget]

this much

[neat jasper]

thanks

[zenith widget]

gl

[copper relic]

Hi

I need help with a small issue

[chrome folio]

@copper relic what is your doubt?

hi 🙂

[copper relic]

@chrome folio heya :)

Can i dm you to ask?

[chrome folio]

@copper relic ask here, then, if i can't help you others will do it

[copper relic]

Sure

I need help setting up some things for my stream

I'm moving from console to pc obs

[honest garden]

hey

how do I change from your name to my actual name?

I can't change it some some reason

hello?

[zenith widget]

Colapse the layers tab or click the settings

then edit the text on the selected widget

[honest garden]

doesn't show settings to me

[solid heron]

Is that to get overlays for PS4?

[lament blade]

hello can i set up a text for my follower when they follow me....like thanks for following xxxx. in the chatbox ?

[honest garden]

oh

thanks @zenith widget

[round bramble]

@solid heron Consoles do not have native support for overlays. You would need a capture card and a PC with OBS in order to have Overlays over your console gameplay.
We have an blog post about how to setup console streaming with our essential tools: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

@lament blade New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[solid heron]

Oh that’s alright then

[lament blade]

Can someone help me? I go on my chatstats and it say 404- page not found, when i have been using chatstats for months, how do i fix it? Or possibly get it back?

Thank You

[scarlet tiger]

@lament blade you have renamed yourself?

[lament blade]

No

[scarlet tiger]

Sure?

[lament blade]

yep

[scarlet tiger]

What's your username?

[lament blade]

Madboy400_

[scarlet tiger]

⤴️ forwarded to staffs

@lament blade fixed by staff

[lament blade]

thank you

thanks @scarlet tiger and staff

[scarlet tiger]

[kind jacinth]

Heya! My command !so doens't work anymore!

[scarlet tiger]

Is command enabled?

[kind jacinth]

Yeah, I never changed anything! Anyway, it seems it's working now ;w;

[tardy geode]

i dont know where to change my primary stream key

[kind jacinth]

on your twitch dashbaord! :3

[tardy geode]

i cant find it

[thorny marten]

Hello

I have the issue when ever i am trying to setup my twitch panel leaderboard, it doesnt wanna fetch the data from twitch into the leaderboards.

[zenith widget]

@tardy geode https://dashboard.twitch.tv/u/YOURNAMEHERE/settings/channel

@thorny marten which data?

[gleaming scaffold]

It's the sub and bit data

[thorny marten]

What he said ^^

[gleaming scaffold]

It won't fetch the data

[mystic mantle]

I'm really at a loss on making custom alerts for my stream with SE's overlay editor. I love everything else on the platform. Is there anyone here who would have time to help me?

[gleaming scaffold]

@zenith widget I have followed your tutorial on Reddit, but it still doesn't fetch any data

[zenith widget]

So for bits, it fetches data directly from the chat leaderboard

[hearty fable]

Hey guys, i accidentily deleted a video alert from my sub alert box and cant get it back.

[zenith widget]

meaning that you will need to change the data there to all-time in order for the extension to get all the bits data

for subs

people need to resub

[hearty fable]

can i download the video somewhere?

[zenith widget]

@hearty fable default alert?

[hearty fable]

yeah from one of the overlay themes

[zenith widget]

if its a themed overlay, then you will have to recreate the themed overlay

[hearty fable]

Damn, no way to get just that one alert video somewhere else?

[zenith widget]

Recreate the theme and duplicate over the alert widget

if you haven't edited the other themed overlays you've created

you can duplicate it fro mthere

to get the alert visual

[hearty fable]

alright thanks!

[icy yew]

Hey, so I setup Loyalty. restarted my stream. Still the !watchtime command just shows 0 seconds for every user

I've tried disabling enabling the command, add it as a custom command, import it thru nightbot

nothing seems to fix it

[round bramble]

@icy yew 10 minutes of watchtime are given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled for watchtime to work properly.
There is no direct link between watchtime and all-time points.
It can’t be calculated from the amount of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in chat at that time.
Giving points to a single user does NOT affect all-time, only when giving to all in chat.

[icy yew]

Where can I see when the Loyalty points are? Is that the thing at the bottom of the chat?

[zenith widget]

https://streamelements.com/dashboard/leaderboard/current

[lament blade]

hi there, im currently trying to setup the redeem feature to set up jump scares, for some reason it isnt working and i think i've followed the process. Anyone can help?

[scarlet tiger]

https://discordapp.com/channels/141203863863558144/199460642975907840/703528924952526878

[lament blade]

@scarlet tiger still nothing seems to be working

[scarlet tiger]

Is overlay added as browser source to obs?

[lament blade]

i'm currently previewing it on another tab, it should still work that way shouldnt it?

[coarse raptor]

yo

how do i delete my se pay account

[lament blade]

@scarlet tiger ok got it!

[coarse raptor]

Does anyone know how I delete my se pay account

[round bramble]

@coarse raptor Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you

[coarse raptor]

Ok

[lament blade]

I've set my currency and I'm working if anyone could help me if I can ban or stop the bots that stay in my channel?

[quasi fog]

add them to ignore list @lament blade

and then set them to 0 in the leaderboard

or delete them from it

[willow hamlet]

hello, i cant seem to get donations to show up i have all the moderations disabled. any other things i should check

[twin sentinel]

Are the donations in your activity feed?

[ionic kelp]

And what does it say under tip moderation in tip settings? https://redbot.is-serious.business/6i6BYzP.jpg

[willow hamlet]

i have the moderation disabled

[ionic kelp]

Are they showing in the activity feed?

[willow hamlet]

@twin sentinel by activity feed do you mean leaderboard ?

[ionic kelp]

https://streamelements.com/dashboard

Here

Assuming you have it filtered to show them.

[willow hamlet]

yeah its on there

[woven basin]

Hey

I don't know the command of !watchtime it say always ... has been watching for 0 sec

[round bramble]

@woven basin 10 minutes of watchtime are given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled for watchtime to work properly.
There is no direct link between watchtime and all-time points.
It can’t be calculated from the amount of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in chat at that time.
Giving points to a single user does NOT affect all-time, only when giving to all in chat.

[woven basin]

I don't get it, I already have my points on

[twin sentinel]

The watchtime starts counting after you enabled the loyalty system. So you would need to wait 10 minutes if you enabled it just now, to see results.

[woven basin]

Where can I find the loyalty system?

[hasty briar]

is there a way tohide the expires in xyz lettering on merchandise goals?

[twin sentinel]

https://streamelements.com/dashboard/loyalty

[graceful wasp]

Does 𝐏𝐚𝐲𝐩𝐚𝐥 send u anything to ur house

[twin sentinel]

@graceful wasp Best to contact PayPal on this.

[woven basin]

I see it thx bro!

Respect it

[twin sentinel]

@hasty briar Use the simple or condensed design.

[hasty briar]

alright

ty

[willow hamlet]

sorry about my donations not showing up :D?

[warped shore]

where can i find my streaming key to twitch?

[twin sentinel]

https://www.twitch.tv/broadcast/dashboard/streamkey

[willow hamlet]

where can i find my streaming key to twitch?
@warped shore in twitch go to your settings > channel and videos. its the fist thing

first*

[warped shore]

ok thx

but when i put it in it dosent work to stream

[twin sentinel]

Do you get any error message?

[willow hamlet]

donations on my stream still arent showing up o.o

[warped shore]

ye

[twin sentinel]

What error, do you have a screenshot of that please.

[willow hamlet]

Are the donations in your activity feed?
@twin sentinel yes they are showing

[twin sentinel]

@warped shore Are you using StreamLabs or OBS.Live?

[warped shore]

streamlabs

[twin sentinel]

Then best to contact them.

[round bramble]

@willow hamlet Follow these steps to grant managers/moderators access to your dashboard:

1. Click on your Channel Name at the top of the dashboard and select Settings
2. Create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)
3. Send this invite to a mod/manager to give them access to your dashboard. The link is one-time-use and expires after 72 hours if not accepted
   Video tutorial: https://youtu.be/zl_h-ttZDF0

[twin sentinel]

We recommend to use OBS Studio or OBS Studio with out plugin OBS.Live. @warped shore

[ionic kelp]

Can you do that for me? Send me the invite in DM.

[warped shore]

ok

[ionic kelp]

Choose editor

[warped shore]

how do i change?

[round bramble]

@warped shore OBS.Live is a Plugin for OBS created by StreamElements. You can download OBS.Live here: https://streamelements.com/obslive

Please make sure you have the latest version of OBS installed, Current Version: 25.0.4. You can install OBS here: https://obsproject.com/

[warped shore]

ok thx

[willow hamlet]

Choose editor
@ionic kelp sent

[weak delta]

Anybody using this? https://discordapp.com/channels/141203863863558144/457957557470887947/690147907827269685

[ionic kelp]

Did you have the imported alertbox overlay in OBS/Streaming software?

[weak delta]

It is sending the message 4 times into Discord.

@peak sinew Any insight? 😮

[ionic kelp]

#dev-chat Is the more appropriate place for those widgets.

@willow hamlet Were you using the imported alertbox overlay or one of the other ones?

[willow hamlet]

@willow hamlet Were you using the imported alertbox overlay or one of the other ones?
@ionic kelp using the imported alert box

[vagrant temple]

If anyone is available to help me set up a few things on my overlays id really appreciate it. Also have a few questions about static vs animated overlays.

[round bramble]

@vagrant temple Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[dusky ice]

Does the bot custom name feature no longer work?

[round bramble]

@dusky ice Currently renaming the bot fully works with OBS.Live.
You can follow this video guide to set it up: https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676
If you don't want to use OBS.Live and want to stick with Ground Control, please let us know your Twitch username.

[hollow bronze]

Hey ive had similer problems before where someones twitch channel doesnt show data for specific portions of streamelelements but you guys ussually do a reset of them and it fixes it, the channel is nickmaccoo and the function that needs to be reset is leaderboard, no watchtime is working, no points are being recorded for waatching stream

[void scaffold]

Hello

[twin sentinel]

@hollow bronze Do they have the loyalty system enabled?

[void scaffold]

I have a problem i used twitch only before and I created YT channel on accident i made it two separate accounts on StreamElements can i make those 2 in one account?

[round bramble]

@void scaffold Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts
  If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.

[void scaffold]

!jwt

[round bramble]

You can find your JWT token on your account channels page ("Show Secrets" to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME:
This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

[ionic kelp]

@void scaffold Do note this is a 1 way street and only way to remove either account in the future is to nuke everything.

[void scaffold]

I understand

Found both of them

[ionic kelp]

1 sec while I get someone to handle it.

[void scaffold]

Ok no problem

[warped shore]

how do i fix my black screen in obs live?

[twin sentinel]

@warped shore Have you started OBS as admin?

[warped shore]

no

now i did it

it is still black

[hollow bronze]

@twin sentinel yes it says no data for anything witch is the problem

like watchtime as well

[twin sentinel]

Did they have data in the past after the database malfunction?

[void scaffold]

@ionic kelp found someone?

[ionic kelp]

Message Legendary Sean with the tokens.

[twin sentinel]

@hollow bronze Also take a look at the orange banner.

[hollow bronze]

hes a new streamer, im aware of the loyalty reset that happened

[lament blade]

how can i fix lag in game while streaming

[twin sentinel]

@warped shore What game are you trying to capture?

[round bramble]

@lament blade Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[warped shore]

fortnite

[twin sentinel]

@hollow bronze If they haven't streamed yet, then there is no data to show.

[round bramble]

@warped shore For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[lament blade]

ok joined

[hollow bronze]

@twin sentinel its not adding time to anyone. i added to my self through the dashboard but its not auto recording

[round bramble]

@hollow bronze 10 minutes of watchtime are given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled for watchtime to work properly.
There is no direct link between watchtime and all-time points.
It can’t be calculated from the amount of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in chat at that time.
Giving points to a single user does NOT affect all-time, only when giving to all in chat.

[twin echo]

how to make streamelements whisper instead of replying in public?

[twin sentinel]

Custom commands can be set to whisper in the response field in the commands settings.

[twin echo]

@twin sentinel what about default commands like !uptime?

[twin sentinel]

You can create a custom uptime command with the variables, the default command cannot be set to whisper.

[lament blade]

hi there guys is there any way to set up giveaways etc

[twin sentinel]

https://streamelements.com/dashboard/giveaways and https://support.streamelements.com/hc/en-us/articles/115003195432-Giveaways

[modest flame]

cant access the dashboard, whenever i click dashboard it brings me straight back to the homepage, im caught in a loop here. Im signed in to stream elements as well

[round bramble]

@modest flame Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/Youtube/Facebook/Mixer)

[modest flame]

thank you ever so much, problem has been solved, thanks again for the help and swift response, much appreciated 🙂

[frozen oak]

Hi my problem is that the follow notifications and chat are not working in the stream/obs but in the edditor are fine and even the chat is showing up

[acoustic nova]

Hi can some one let me know how to add stream elements bot to my youtube channel

[twin sentinel]

#helpdesk-youtube

@frozen oak Are the follow events in your activity feed?

[frozen oak]

yep

[twin sentinel]

When you replay them in the activity feed, to do they show up in your OBS as an alert?

[frozen oak]

even the chat box that i added on the screen is not working its blank

no when i replay them i hear only the sound

[round bramble]

@frozen oak OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png

[ionic kelp]

Are you on a Mac by chance?

[fickle ridge]

Hello Guys. Is it possible to create more than one contest?

[twin sentinel]

No.

[fickle ridge]

Hmmm ok thank you

[frozen oak]

soo i have to enable or disable browser hardware accel

[ionic kelp]

toggle to whatever it isn't showing.

for you that is.

[frozen oak]

if im not streaming and toggle to replay the follow notification it should pop up in the obs screen right

[twin sentinel]

yes.

[frozen oak]

then its not working

it has sound only again

[twin sentinel]

What elemetns are there in the overlay? What is the width and height of the browser soruce in OBS?

[frozen oak]

720/1280

[twin sentinel]

Do the overlays have the same resolution?

[frozen oak]

as the stream yes

[round bramble]

@frozen oak Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page

[lament blade]

hi there guys could you tell me the dimensions needed for the giveaway contest backround

[frozen oak]

nope its not working

[inland plinth]

any anti /me solution?

[ionic kelp]

@inland plinth Would need to use another bot for it unforunately.

[inland plinth]

ah...

[round bramble]

@frozen oak Follow these steps to grant managers/moderators access to your dashboard:

1. Click on your Channel Name at the top of the dashboard and select Settings
2. Create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)
3. Send this invite to a mod/manager to give them access to your dashboard. The link is one-time-use and expires after 72 hours if not accepted
   Video tutorial: https://youtu.be/zl_h-ttZDF0

[inland plinth]

would be nice update

[twin sentinel]

@frozen oak Please DM me an editor invite link to your account.

[round bramble]

@inland plinth Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[indigo spindle]

Why doesn't work "!watchtime "command? Writes 0 seconds for everyone!

[round bramble]

@indigo spindle 10 minutes of watchtime are given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled for watchtime to work properly.
There is no direct link between watchtime and all-time points.
It can’t be calculated from the amount of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in chat at that time.
Giving points to a single user does NOT affect all-time, only when giving to all in chat.

[inland plinth]

enable loyalty points

had a same issue

[indigo spindle]

thx

[twin sentinel]

Settings > Stream

@frozen oak Your overlay is 1080p, not 720p.
That is your issue.

[timber viper]

Hey, I don't know if this is the right channel but, I have my streamelements set up for a while, I just changed my overlay (added a picture) but it doesn't show on OBS. I have it properly set up as it worked yesterday and I didn't change anything. Is the site having issues? What can I do?

[ionic kelp]

Any reason you're using custom?

Oh.

Without showing us click the show button beside the streamkey.

That's the only other place where the bandwidth mode would be (assuming that was it)

Does it have ?bandwidthtest at the end?

or just the characters?

Now out of curiousity where does it mention testing mode?

[rose sluice]

why is my stream lagging so much after update

rendering lag is so much even at only 10% gpu usage

cpu at 60

[round bramble]

@rose sluice Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[coarse raptor]

hello i really wanna get rid of my se pay account so how do i delete it

[round bramble]

@coarse raptor Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you

[lament blade]

Hello everyone, can I have some help? Whenever someone hosts/raids me my alert doesn't pop up however all other alerts are working

[round bramble]

@lament blade Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline
  Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.
  Note for Mixer streamers: The above 2 filters currently apply for Mixer and we are aware its actually not how Mixer hosts work. We do plan on changing it, but no ETA on when.

[coarse raptor]

are we allowed to self promo any where jw

[lament blade]

That's the thing, it doesn't even show up in my activity feed either.

[round bramble]

@coarse raptor Please follow our community rules:

• No advertisement or stream promotion
• Respect ALL server members
• No NSFW/NSFL

Thank you

[coarse raptor]

ok

[rose sluice]

eh apparently it's multiple game captures layered on top of each other causing the issue

[twin sentinel]

@lament blade Yes. If it is not in the activity feed then we do not show an alert.

[lament blade]

That's the problem. It's not coming up at all and I don't know why

[twin sentinel]

Read what the bot posted.

[lament blade]

Is it not coming up because of the filter?

oh okay

thank you

[coarse raptor]

@twin sentinel do i need to email about my se pay account

[twin sentinel]

yes.

[coarse raptor]

ok

can u delete the accounts

[twin sentinel]

Please send an email.

[coarse raptor]

ok i have

[jade remnant]

@coarse raptor please stop asking for their email address

[coarse raptor]

I have a problem though

[jade remnant]

then ask it here, dont ask random people for their email

[coarse raptor]

I wanna delete my se pay account

[jade remnant]

you said you sent an email. just wait

[coarse raptor]

I don't think. I did as its not in my sent emails so just wanna send it again to check

[jade remnant]

then send it again

[coarse raptor]

Idk streamelements.com emails

[jade remnant]

read up to when you was sent it

its still there

[coarse raptor]

Okn

I was also wondering if I can have an overlay if I stream through my xbox

[ionic kelp]

Not without a PC.

[dreamy palm]

Hey Guys! how can I add a sound to !raffle

[coarse raptor]

@ionic kelp so I have to stream off a pc or just have one I can use

[ionic kelp]

Have to stream off pc.

[coarse raptor]

OK thx

[lament blade]

So, i didnt properly checked it out, but can i use StreamElemnts with OBS Studio?

[weak delta]

Yes.

[lament blade]

Thanks

[dreamy palm]

Hi! is there a way to add sound to raffles?

like a sound file when it starts?

[twin sentinel]

Not that I am aware of.

[flint mural]

Hello i dont understand how i can make commands in my stream

[round bramble]

@flint mural New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[gentle saddle]

This is more a twitch related question, but is there a way to save multiple custom-made presets for your stream info?
Like Game, Tags for the game, stream title and stream notification?

[twin sentinel]

Not that I am aware of.

[tribal glacier]

hi, is it possible to chain custom commands with the bot?
e.g. /timeout ${touser} 1 and then another response right after
and if chaining isn't possible, is there a way for the bot to call another command itself in cases like these?

[ionic kelp]

No to both.

Well no to the 2nd one at least.

[tawny bay]

What is max store items you can have?

[tribal glacier]

i'd look for something like this:

haha ${touser} got timed out```

[ionic kelp]

Can't do multiline command responses (Or even multiple messages.)

[tribal glacier]

damn, thank you anyway!

[rapid siren]

My game is laggy when I stream can anyone help?

[lament blade]

how do you get theme on here

im trying to get a theme

okay then what next

[round bramble]

@lament blade New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

@lament blade We've released our new Overlay Editor revamp. You can check out the changes and how to work with it here: https://youtu.be/X5VzXjqAsjk
Check out our blog post as well: https://blog.streamelements.com/streamelements-overlay-editor-just-got-even-better-c22cb5b4853e

[lament blade]

okay

[north terrace]

Hello, how are you? I'm trying to use bingo with the twitch emotes and I'm getting the following message: no emotes were found! Can someone help me?

[lament blade]

Yo for Streamelemnts i got a Overlay Theme from the Gallery and when i wanna edit the names it wont change anything, how do i do it correctly?

[ionic kelp]

@north terrace known issue. Only bttv/ffz atm.

[twin sentinel]

@lament blade Edit the message in the settings and not only the layers name in the layers.

[north terrace]

Can it no longer be used in twitch emotes?

[ionic kelp]

For now no. They're broken.

[north terrace]

Thanks

[inner yacht]

Hi there. Is it possible to have two different users (my self and my girlfriend) connected through stream elements to stream through obs live at different times? Everytime I log myself out I can't login with her details because it just remembers mine. Thanks

[twin sentinel]

@inner yacht In Settings > Stream and in StreamElements > Log in you have to be logged in to the same account or log out of both and log in to both with the other account should work.

[inner yacht]

Ok I'll give it a go. Thank you

[fickle coyote]

Is it possible to use my youtube channel that i've already claimed to link to my twitch account? I just tried and just because I've logged in via youtube once, apparently it's claimed now and I was just wondering if there was a way to kinda make it... you know... "not... claimed"?

[round bramble]

@fickle coyote Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts
  If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.

[fickle coyote]

!jwt

[round bramble]

You can find your JWT token on your account channels page ("Show Secrets" to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME:
This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

[hasty musk]

can i download streamelements obs live for mac??

[twin sentinel]

No.

[hasty musk]

thansk

thanks

benno i just started using your social media widget !

[twin sentinel]

[fickle coyote]

which staff member do I contact?

[hasty musk]

how i can i put that into my overlay ??

or theme i should say

[twin sentinel]

@fickle coyote DM the data to @tight harness please.

[fickle coyote]

will do, thank you

[twin sentinel]

@hasty musk In the widget category you can choose to get the widget to a new or another overlay.

[hasty musk]

will there be an update to when se obs live with come ot mac ?

out*

[inner yacht]

Not allowing me to log out of Stream elements because it remembers my details for 30 days at a time. I'm stuck

[twin sentinel]

No plans afaik. @hasty musk

[hasty musk]

thanks

[chrome folio]

@hasty musk but, you can follow #announcements 🙂

[hasty musk]

most def thanks

[twin sentinel]

@inner yacht You are referring to OBS.Live correct?

[fickle coyote]

is there an easier way to transfer merchandise between owned accounts? Since I would Like my merch on my youtube channel instead of on my twitch's one

[inner yacht]

No stream elements.com profile where you edit your overlays

[ionic kelp]

@fickle coyote Nope. Have to recreate stuff.

[twin sentinel]

@inner yacht Log out of the twtich account, as it uses this one which is logged in.

[fickle coyote]

will I get in trouble per say if I sell the same merch on yt?

[ionic kelp]

If you own the rights to the content from it there's 0 reason why you would.

[fickle coyote]

fair enough, thank you @ionic kelp

[inner yacht]

@twin sentinel ok thank you

[silk moat]

Can i stick to using ground control for the renaming of the bot? My twitch is swarmkat

[flint mural]

i am streaming but the botz not post his commands

[deft jasper]

does anyone know how to set someone as a super moderator from twitch chat using !level please let me know

[round bramble]

@silk moat Currently renaming the bot fully works with OBS.Live.
You can follow this video guide to set it up: https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676
If you don't want to use OBS.Live and want to stick with Ground Control, please let us know your Twitch username.

[silk moat]

^ swarmkat

[deft jasper]

guys does anyone know how to use the !level command

please

hello

[round bramble]

@deft jasper
Chat/Bot Levels
100 - Viewer
250 - Subscriber (Twitch subscribers automatically placed at this level)
300 - Regular
400 - VIP (Twitch VIP automatically placed at this level)
500 - Moderator (Twitch chat moderators automatically placed at this level)
1000 - Super Moderator
1500 - Broadcaster

Dashboard Manager Levels
Bot Supervisor
Editor
Full Access
Owner
https://i.imgur.com/s61Liry.png

[deft jasper]

on twitch chat

but how do i use the !level command on twitch chat?

[twin sentinel]

!level USERNAME LEVEL

[deft jasper]

ok

[twin sentinel]

@silk moat The bot name for GroundControl should be enabled for you. Restart Ground control please.

[silk moat]

ty!

[restive trail]

Is there a way to setup audio notifications for chat activity? And maybe hotkey control it?

[chrome folio]

@restive trail > #widget-share ( https://discordapp.com/channels/141203863863558144/457957557470887947/704353796100194485 )

[robust gyro]

Hey guys, I'm trying to log in to donate to a streamer through my dashboard but I'm not able to?

I have the same username as Discord but without (Ed) at the end

[restive trail]

@chrome folio Thanks! Will that function even if no chat presence is in the Overlay?

[woven sierra]

I try tro login via Twitch as a Streamer and having login errors too.

[lament blade]

is there a way to change my text colour in twitch

[tired shell]

Can someone help me? Im trying to make the switch from labs to elements, but I can't authenticate on login. Tried to clear chrome completly

[robust gyro]

Seems like a few are having that problem

[tired shell]

Alright, always good to know its not only me 😄

[robust gyro]

Yeah

[restive trail]

Another stupid question for me, but how THE HELL do I change the chat bot name?

Or can I not?

[round bramble]

@restive trail Currently renaming the bot fully works with OBS.Live.
You can follow this video guide to set it up: https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676
If you don't want to use OBS.Live and want to stick with Ground Control, please let us know your Twitch username.

[sage ore]

Its looking like the SE activity feed is not updating but twitch activty is fine

[chrome folio]

@sage ore Is your SE bot online and with mod in the live chat?

[scarlet tiger]

@sage ore you have renamed yourself?

[narrow robin]

question due you have to pay to use the songrequest in your stream?

[sage ore]

Sure is iv been using a custom bot name with another twitch account

just seemed to stop few hours ago.

[scarlet tiger]

@sage ore maybe webhooks problem, can you give me your account ID & username?

[chrome folio]

I try tro login via Twitch as a Streamer and having login errors too.
@woven sierra @robust gyro did you try to logout on SE dashboard and do login with Twitch username?

[civic pewter]

Is there a way to make a custom command to add people to a queue. For example, you're playing with viewers and they want to join the queue. You could know who's supposed to play next?

[tight lintel]

So i'm trying to get ready to stream today, and i notice that streamelements is failing to authenticate. as such, i can't use OBS.Live for media request, acitvity feed, or even logging into the StreamElements website to change stuff around. it doesn't give me a chance to log in manually with twitch, so im unsure of what to do. I guess others are having this issue too, but i scroll up and don't see a solution (unless i just missed it).

[sage ore]

@scarlet tiger in DM?

[scarlet tiger]

You can here

[gentle mist]

same problem as @tight lintel

[sage ore]

5e5961577577ffda222a09dc budsnbytesbot @scarlet tiger

[robust gyro]

@chrome folio I can't log in in the first place

Through Twitch

[tight lintel]

^ same issue yeah

[obsidian shuttle]

whats wrong with streamelements. can't log in

[shadow thicket]

same here

[echo junco]

I have Login Problems too, i am not a Streamer but i manged the bot as Moderator

[silk crane]

same

[scarlet tiger]

@sage ore your username on twitch is biggyk?

[dawn drift]

Same issue, glad to hear it isn't just me

[sage ore]

no

budsnbytes @scarlet tiger

[wanton finch]

@narrow robin it's a free service. You can make it free for your chat or you can have them pay for it or you can do both and prioritize the paid songs. Enjoy, it's my favorite widget

[chrome folio]

@robust gyro @tight lintel @obsidian shuttle @shadow thicket @woven sierra Yes, there are some issue. Wait a minute.

[narrow robin]

@wanton finch thanks

[tight lintel]

Thanks for taking a look into this!

[robust gyro]

@chrome folio all good, no worries bud

[echo junco]

@chrome folio thanks 👍

[chrome folio]

@narrow robin Only if the streamer configured it to ask to donate to play a music or using points (loyalty system).

[narrow robin]

thanks

[wanton finch]

I've had an issue with alerts duplicating audio for awhile now and someone random suggested I upload separate audio and video for the store perks and it totally worked. Sorry I forget who that was but thank you so much!

[plucky stream]

after trying to connect with twitch I keep getting sent to ?error=Failed%20to%20authenticate%20with%20with%20twitch is that the same issue as everyone else?

[lament blade]

So each ime I try to log in with twitch it fails, any idea why?

[wanton surge]

Failing for me as well

[lament blade]

Oh good I am not the only one

[wanton surge]

failing to authenticate

[tight lintel]

they're working on it, @lament blade ^-^

[manic lagoon]

Songrequest que's wrong songs/links. Is there an easy fix for that?

[wanton surge]

@tight lintel So it is a known issue, thank you for the update

[dawn drift]

Failing to authenticate seems to be the issue of the day. Website also seems to cause my Chrome to hang and freeze also

[scarlet tiger]

⤴️ I forwarded info about login problems to staffs, thanks for your reports⤴️

[chrome folio]

I know there are some issue with Login System. Wait a minute, pls. 🙂

[wanton surge]

Thank you for the update folks 😄

[sage ore]

@scarlet tiger so all sorts of problems then for everyone? Nothing on my side?

[dawn drift]

I guess I will check back later. Hopefully there will be a fix soon. Thanks to anyone working on this issue

[scarlet tiger]

@sage ore propably it is problem on your side, yes

[robust gyro]

@sage ore yeah they're having problems I think...

[sage ore]

wait on my side?

[quiet jasper]

Hi, I can't login with Twitch in OBS Live, it says it failed authentication, or it goes black screen. Some help?

[pallid torrent]

Um is the site down? I open it up and it's a black screen for me

[woven sierra]

I know there are some issue with Login System. Wait a minute, pls. 🙂
@chrome folio

[edgy willow]

I am 100% new to Stream Elements and streaming in general. Can someone help me out?

[fresh gale]

My subscribers are redeeming sound effects in chat, but the bot is failing to recognize them as subs with remarkable consistency

[shadow thicket]

yea i was having issues as well... it just worked for me now

[royal lagoon]

hey the game capture is a black screen

[scarlet tiger]

@royal lagoon obs is runned as admin? You are on laptop?

Should be fully fixed in less than a minute.

[tight lintel]

i've been occasionally returning to the site to retry logging in, and it worked just now!
(media request and activity feed are still having problems, but im going to refresh a few times to double check) finally got it to work!!

[prisma plover]

I am not able to enable the !gamble option. It says saved hovever when I change the tab and go back it is not. It stands the same for the !songrequest

[royal lagoon]

yes it ran as admin on a desktop

[chrome folio]

Guys, apparently the problem is with the Twitch system. We are still checking the problem and following up to give you feedback when the system is working properly.

[white kite]

Hi guys, I'm having an issue on a channel i'm a mod for, I'm trying to launch a giveaway, the giveaway announcement is made, but no entry are being registered. I tried doing it in my own channel and it works perfectly with the same settings, what could be wrong?

[plucky stream]

My connect with Twitch also just worked, thanks for the quick fix

[robust gyro]

@chrome folio thanks for the update 😄

[plucky stream]

In case it helps I did the connect to twitch through the OBS(dot)live activities window if that makes a difference to help the issue be found.

[solid bear]

Sorted aswell. Thank you folks.

[scarlet tiger]

[robust gyro]

It works for me now 😄 @chrome folio

[prisma plover]

I am not able to enable the !gamble command. It says saved however when I change the tab and go back it is not. It stands the same for the !songrequest

[white kite]

Mine is not sorted 😦

[wary halo]

Guys, apparently the problem is with the Twitch system. We are still checking the problem and following up to give you feedback when the system is working properly.
@chrome folio who is we?

[robust gyro]

Just wait for a while guys, it's going to be fixed very soon, I waited maybe 10 minutes at the most 😄

[scarlet tiger]

🙃

[chrome folio]

@wary halo we, support people 😄

[wary halo]

i don't see a blue name?

[scarlet tiger]

Or red

Or purple

[chrome folio]

is it necessary to help?

[scarlet tiger]

No

[wary halo]

no, but it's necessary to use the word WE

[scarlet tiger]

But without "we"

[chrome folio]

right

[scarlet tiger]

Thanks

[old sigil]

Hi, I was wondering if there was a command that could be set up with streamelements bot for Moderators to use for running ads for partnered streamers. (/commercial) I know both Moobot and Nightbot have this capability and could not find anything for SE.

[hasty musk]

can i change the alert that is already on a pre made overlay ??