#helpdesk-twitch

1 messages · Page 629 of 1

weary cairn
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Hello, im creating my own alerts and for some reason the video is not changing for Cheer alerts? Works for all the other alerts

summer forge
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Is it correct that Tip list has an export to csv button but cheer list doesn't? I'm trying to make an excel sheet with all tippers and cheerers for their rewards.

novel oyster
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Hey guys have you been any issues with crashing lately..? its been frustrating me a lot. the past 2 days I've been constantly crashing

abstract hemlock
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@dawn geyser the console tab on the right of the screen if you share a screenshot i will tell you exactly whre it is

round brambleBOT
abstract hemlock
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@lofty needle sorry what is your issue again? 😅

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@finite nimbus its shoud be the default behavior on the right corner

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@tawny cloak part the bot and join him again

round brambleBOT
abstract hemlock
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@weary cairn check the variations

hushed ferry
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I am streaming for St. Jude, have Tiltify linked to SE Editor, tests fine under Other > Tiltify, but alerts will not show on stream.

Last night received donation in linked video within 30 seconds of saved timestamp, tracker that is separate from SE updated, but no alert at all. This is 3rd stream this has happened with no alerts...please help
https://www.twitch.tv/videos/594313218?t=02h18m09s

abstract hemlock
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@summer forge we are working to add more features but in the meantime please post it on the board

round brambleBOT
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@summer forge Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

alpine bay
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algún español por aquí que sepa como va esto me lo acabo de descargar

abstract hemlock
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@novel oyster share your crash log 🙂

dawn geyser
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thank you so much @abstract hemlock I'll try to find it

novel oyster
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So my stream has crashed 2 times today, but the crash log is empty..?

round brambleBOT
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@novel oyster A crash log is required to investigate the cause of your issue. Please upload the last crash log.

  1. In OBS, click the Help menu
  2. Select Crash Reports, and then Upload Last Crash Report
  3. Copy the URL, and paste it to the chat here.
    --
    If you are not able to follow the above steps, open your file explorer and go here: %appdata%\obs-studio\crashes and provide the last listed file.
dawn geyser
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@abstract hemlock this is the upper part of the activity feed screen, but I don't see "Console" tab here. thx for helping me out

abstract hemlock
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@dawn geyser please read carefully :

1) Right click on your OBS desktop shortcut -> properties - in the "Target" field add this -> --remote-debugging-port=40404
2) Open OBS(or restart if it was open)
3) Open your browser and type in "localhost:40404"
4) Click on "StreamElements - Activity feed"
5) navigate to the Console tab
6) type in the console this: store.customBot.removeCustomBotIntegration
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You miss the step 3

dawn geyser
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i did type in step 3, the page says "inspectable web contents"
"Stream information - twitch"
etc

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but I don't quite see the "navigate to the Console tab" part in step 5?

abstract hemlock
dawn geyser
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yes! thx Renziito

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so click on the activity feed link

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I see to the very right code

abstract hemlock
dawn geyser
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i got it @abstract hemlock I appreciate it I see "console

abstract hemlock
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and type that 🙂

dawn geyser
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i apreciate that SO much @abstract hemlock

novel oyster
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So I did everything the bot said, upload lash crash report and all. Still nothing 🤔

abstract hemlock
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but the 3rd step is 3. Copy the URL, and paste it to the chat here.

dry hare
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@hushed ferry did you add the tiltify donation alert box? I believe there is a separate alert box for tiltify donations

dawn geyser
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ur really awesome @abstract hemlock I'm going to check my text message real uqickly

rotund sierra
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Hey guys, I have my canvas set to 1920x1080 in the overlay maker but my 1920x1080 video alert isn't taking up the whole screen. Have I missed something?

novel oyster
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the crash report folder is empty and never created a crash report so there is nothing I can copy, paste in chat.

dawn geyser
hushed ferry
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Yes i have the alert box installed, and tested in Editor under Other > Tiltify @dry hare

dawn geyser
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the issue I thought was you ahve to go back to obs.live and click on the activity feed fishslap

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and not click the link at the localhost:40404 so derp!!!!!

knotty lion
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i need help i need to find a video explain how to set up the !watchtime command i found a vid on YouTube but it wont work because the dude thinks it is how and i tried and it does not work i want to set this us so i can to good quality streams please help me with my problem.

abstract hemlock
knotty lion
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i did

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is that all

abstract hemlock
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Have the StreamElements as mod, and that's it

knotty lion
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ok so when i do it anything after that is counted or is it counted from befor to

hushed ferry
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Anyone help me with my Tiltify alert issue noted above?

knotty lion
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i can help with alert box but idk what tiltify is

hushed ferry
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Thanks, alert box is behaving fine, its the Tiltify integration with SE that seems not to be showing alerts on stream

knotty lion
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o well i had that issue it would not show so in streamlabs i deleted them then put them back it

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if that helps

compact gust
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can i automatically add extra points based on sub tier? and can i automatically add points based on something that they redeem in store. i want like a random daily free point system that my viewers have to redeem

scarlet stump
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I am editing my overlays right now and i lowered the volume for botht he subs and the variations for the subs but the volume is still very loud for ONLY the variations

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how do i fix this ??

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Also for the goal widget I am using from Stream elements, I am lowering the volume for when the goal is met but it doesn't get saved and it stays at 100% volume and it is very loud

dry elm
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SE website won't let me load my dashboard. redirects to home page

abstract hemlock
dry elm
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Thank you @abstract hemlock

mighty fern
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Hi i need help i deleted the message in 'host' and now idk wich one was the deffault and there is not buttom for deffault for it...

abstract hemlock
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@scarlet stump after you lower the volumen and save it you need to reload the overlay

mighty fern
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default* jesus

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  • i lost all the things i did before on the messages they literally gone 0.o
abstract hemlock
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Where did you do it?

mighty fern
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in the stream elements thing.

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here

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and here

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  • its not changing =\
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even tho i changed it.

abstract hemlock
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so save the changes click outside the textbox and it will say "saved!" on the top right corner

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press F5 and then check if the change was made correctly

mighty fern
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ok it was after the f5 can u tell me wich one was the default for the host ?

abstract hemlock
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@mighty fern not really, but you can set this up however you want

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you have the available variables right there

scarlet stump
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You fixed my problem with the volume of sub variations not changing so thanks! But the goal widget by Mr. Boost has a volume setting that doesn't look like the variations, but you can change it. It's just that it is not saving (like the save button won't work if I change only the volume for it). i was wondering if there was a fix

mighty fern
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ok thanks i will try my best 🙂 a buttom to put it back to default would be cool idk how easy it is to implement but it would be cool

abstract hemlock
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so you can use {user} for the name of the person that hosted you and {amount}

raw horizon
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👀 I'm trying to access streamelements on the website and it wont let me get past the initial screen with the "My dashboard" button. I even cleaned my browser cache just to make sure.

abstract hemlock
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Thank you {user}, for this host with {amount} viewers

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or something like that

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@scarlet stump you can ask directly on #dev-chat

raw horizon
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Thanks, that fixed it MonkaS

dry hare
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@hushed ferry did you select your tiltify campaign in the alert box widget settings?

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If that doesn’t work you might disconnect the tiltify integration in your SE Dashboard settings and reconnect it

hushed ferry
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Yes, the campaign has been selected. And have reset it already once prior (this is 3rd issue in a couple weeks related to this) @dry hare

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Talked with Tiltify, and they noted it’s likely SE integration issue.

rotund sierra
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Hey guys, I have my canvas set to 1920x1080 in the overlay maker but my 1920x1080 video alert isn't taking up the whole screen. Have I missed something?

round brambleBOT
rotund sierra
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I've just done this and it still only takes up about 1000x1000 in the overlay editor on StreamElements.

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Its just the AlertBox

bleak lily
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Hello

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There

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I can't turn off the bot, how do i turn off?

tepid wadi
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Im aware this might not be here but my friend was having issues with watching my stream. My bitrate is maxed out at 6k but I have 900p. Before I used to have different quality options, there is any way to have them pop up again?

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And I wouldn’t not rather change my bitrate or output quality, which I know is recommended to bring down but no one has had this issue except for him but there has to be a way.

boreal jungle
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How do I update my StreamElements email and password? I do not see an option on the website to do so.

zenith widget
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We don't use passwords, we use oauth login method - basically we log you into our dashboard based on the currently logged in twitch account on your PC.

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As for the email - if you've updated it on your Twitch account simply logout and login again in our dashboard.

round brambleBOT
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@tepid wadi Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

zenith widget
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Either the account ID or go to our dashboard and on the right side there is a part channel.

tepid wadi
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Not sure if this is a log from the stream tho

round brambleBOT
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@tepid wadi 1) Restart OBS
2) Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3) Stop your stream/recording.
4) Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.

(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)

tepid wadi
tepid wadi
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How does this help with multiple quality options?

zenith widget
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oh

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oooh

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i need coffee

ionic kelp
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That's a twitch thing. You simply get them as they hand them out to people. Restarting might work sometimes but unless you're partner it's a crapshoot.

zenith widget
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I stopped reading at "maxing out 6k bitrate"

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A bit more information.
The quality options are encoder slots from Twitch - partners have priority and Affiliates get them on first-come-first-serve basis.
Unless you manage to get I believe 100+ viewers watching you or 75+, not really sure on the threshold then you will get the quality options for sure.

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I'm not 100% sure if its 75+ or 100+ viewers as affiliate to always have the quality options

bleak lily
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5e38c4ad34a36f2c316f690b this is my account ID

here

zenith widget
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removed

bleak lily
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Tank you <3 @zenith widget

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Keep the good work

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❤️

lament blade
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hello I set the loyalty score as 440 for the media request module, but viewers with the loyalty score "0" can request. how can i fix this?

zenith widget
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@lament blade Your exempt level in the settings is set to everyone - this means no one will be charged

hushed ferry
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@dry hare how do I reset the integration using the new editor? Cannot find it like in the old version

zenith widget
hushed ferry
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An error has occurred
The authorization server does not support this response type.

zenith widget
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Where are you getting that? Can you show a screenshot?

hushed ferry
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At integration, once logging into Tiltify and redirects back to SE

zenith widget
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Screenshot please

abstract valley
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So i have an interesting issue, my bot no longer recognizes me as the owner (my !level is 100)

zenith widget
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!level username reset

abstract valley
zenith widget
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Can you update your discord profile?

abstract valley
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what do you mean?

zenith widget
abstract valley
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done.

zenith widget
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try now

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with a broadcaster command

abstract valley
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how do I do a broadcaster command?

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(I am very new to all of this)

zenith widget
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add a new command

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and make a broadcaster test command

faint jasper
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I'm setting up my tip goal progress, but i have a question. I can set an end date, but can i also set a start date, so that it includes tips from before today?

zenith widget
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Dates are just guidelines

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Tip goal progress is accumulated over time and does not reset or anything like that.

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!resetgoals

round brambleBOT
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To reset goals:

  • from the overlay editor -> data on top -> goal tab -> reset progress of desired goal
  • from the dashboard -> activity feed on the left -> widget data on the right -> goals tab -> reset progress of desired goal
    Note: Goal widgets(progress) only counts up and doesn't go down automatically, if you loose followers/subs
abstract valley
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does this mean it worked?

zenith widget
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yes

abstract valley
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thank you very much.

faint jasper
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ok thanks i'll try it out

viscid roost
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Hey does anyone know if I can get a overlay if I am streaming on PS4?

ionic kelp
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@viscid roost Directly no. You need a PC to stream from.

viscid roost
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FUCK

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I’m guessing same with alerts?

ionic kelp
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Yes. However you can at least have chat alerts for events.

viscid roost
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Oh ok

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I wish you could use over lays dude

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😔

fallow latch
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Hi i had a few questions about the give away opinions for streamer?
I want to open a give away up next for my subs to give a gift card away. I know you can leave a give away open for a whole month. But i was wondering if it is possible to change the command from !ticket to a custom command. To make it easier to have 2 give aways running. Because i wanted to have a option for my none subs too.

zenith widget
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Only 1 giveaway can be active at a time

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and you can rename the default command

fallow latch
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Ok thank you for the help

hasty glacier
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I have recently updated all my assets for my alerts but having some issues with the cheer one. Despite adding a custom image it still displays like that. I am wanting that test to just be within the one I have added, but can't seem to get it to work

ionic kelp
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Did you do variations as well?

hasty glacier
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Oh wow thanks @ionic kelp thats done it, didnt even spot that

lyric jay
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Hello

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So basically

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I need help?

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I got a couple of donations right and it’s connected to my bank account

ionic kelp
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SE.Pay?

lyric jay
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Now I got my first dono

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Yes

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and waited 7 business days

round brambleBOT
lyric jay
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I sent an email

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But can u help me ?

ionic kelp
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Nope.

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That's something only they can handle.

lyric jay
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Okay will they answer quick ?

ionic kelp
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I can't answer that unfortunately.

lyric jay
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:/

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will they answer in these times ?

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or will they just not answer and i be stuck in this problem forever lol

zenith widget
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I'll answer, don't worry

lilac marlin
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How do you save the commands

livid arch
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Hi StreamElements. I am trying to use the StreamElements AlertBox in SLOBS. I added a new Source and Selected Browser Source and entered the link as suggested but it doesn't seem to work. Any ideas on how to fix?

round brambleBOT
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We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

livid arch
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Am I able to use OBS.Live on Mac?

ionic kelp
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Nope.

livid arch
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Ya that's what I thought :/

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Well I think they should be able to help with this part. When on the StreamElements Overlays part. I click to Preview my Alert and it goes to a blank page. Is there a reason for this?

ionic kelp
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You using Safari?

livid arch
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nope

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Chrome

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Just tried the same link on Safari as well and same issue

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just goes to a blank page

ionic kelp
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Go to chrome://settings and search hardware acceleration. Try changing to the other option and then fully close and restart chrome. Try opening the page again after that.

zenith widget
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There is only an alert widget in the overlay - its always hidden until you trigger an event.

ionic kelp
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Ah

livid arch
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Is there a way to test or preview it to make sure it works?

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without going live

round brambleBOT
ionic kelp
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eep. Time to update that.

zenith widget
livid arch
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this might be a stupid question but how does OBS know when to trigger the event. It'll send the info to Browser source?

dawn geyser
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@zenith widget I forgot to thank you for you instructions on how to reset the custombot using target, local host etc, very much appreciated

ionic kelp
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Yup.

livid arch
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ok awesome i am able to test and see it in OBS now

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but for some reason the alert is cut off

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regardless of where I position it

round brambleBOT
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@livid arch The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

livid arch
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Yeah that didn't work

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image is still cut off

ionic kelp
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Got a screenshot?

livid arch
sweet socket
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you are using streamlabs

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we are StreamElements

livid arch
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but i'm using the streamelements overlay

ionic kelp
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I really do recommend using OBS Studio.

livid arch
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was my question

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oh really?

sweet socket
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StreamLabs tend to block our alerts and overlays

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we are competitors

livid arch
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ahhh that's unfortunate

ionic kelp
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And you just happen to be lucky atm.

zenith widget
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I'm 100% sure you haven't set the resolution right

livid arch
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is OBS.Live eventually coming to Mac?

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I wanted to use your's but wasn't able to

zenith widget
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no plans currently

livid arch
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and thank you guys for your help

ionic kelp
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It's not needed for most options.

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But unfortunately the mac build of OBS is missing a few needed things.

livid arch
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ok you guys were right..i had to switch the height x width

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so the alert is fully sized now

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hopefully it doesn't get blocked during stream tho :/

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or is it known for a fact that it wont work with SLOBS

zenith widget
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50/50

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refresh the overlay if it happens until itsfixed

livid arch
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ok thanks

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sorry i'm very new to all this

sudden obsidian
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Hello

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i have a problem with aletrs on stream

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i have no aletrs on my channel but it is ON in obs

bright oak
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Hello everyone, where is the location to change the message in chat once a giveaways starts?

arctic belfry
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as a mod, how do you add a trigger command in chat so a user doesnt have to type ! before their message?

round brambleBOT
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@sudden obsidian The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

zenith widget
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@bright oak Thats a default response unfortunately.

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@arctic belfry You can't - you need to be a bot supervisor in the dashboard

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to add keywords

round brambleBOT
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@arctic belfry Follow these steps to grant managers/moderators access to your dashboard:

  1. Click on your Channel Name at the top of the dashboard and select Settings
  2. Create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)
  3. Send this invite to a mod/manager to give them access to your dashboard. The link is one-time-use and expires after 72 hours if not accepted
    Video tutorial: https://youtu.be/zl_h-ttZDF0
bright oak
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Thanks @zenith widget

exotic iris
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Hi guys, when im trying to test my game capture for Twitch, i just get a black screen for it. I watched a vid yesterday and got it working for that day, but today when i checked it, its still a black screen.

zenith widget
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are you on a laptop?

exotic iris
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Nope, Desktop PC

zenith widget
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run OBS as admin

exotic iris
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I've done that, and no game capture has came up yet

round brambleBOT
mellow wraith
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Is this where i can get help with my streamelements?

sweet socket
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@mellow wraith correct

mellow wraith
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ah thank god, can i speak to you about it?

round brambleBOT
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@mellow wraith Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

mellow wraith
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Im having trouble with creating an overlay, i really dont know at all what im doing but im trying to create one to go onto my streams

round brambleBOT
#

@mellow wraith We've released our new Overlay Editor revamp. You can check out the changes and how to work with it here: https://youtu.be/X5VzXjqAsjk
Check out our blog post as well: https://blog.streamelements.com/streamelements-overlay-editor-just-got-even-better-c22cb5b4853e

We are thrilled to announce the launch of the remastered StreamElements Overlay editor!
https://p.strms.net/newoverlayyt

Why StreamElements Overlays are better?
😎 Simple: Load your entier setup using only 1 link
⚡ Fast: Cloud-powered Overlays arrive in real-time, say goodb...

▶ Play video
sweet socket
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be sure to check this vid on our remastered overlay editor, might help you out 😄

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if you have any other questions about it, dont hesitate to ask em

mellow wraith
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Okay, so ive made some alerts for my overlay, how do i include them in there

rigid vale
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So I stream Twitch through my Xbox one is there a way to put music into the stream where viewers can pick it

wispy nexus
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I'm having an issue with my dashboard, its saying 3 subs when I have 7 (8 including myself). Any advice on how to correct this?

twin sentinel
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@rigid vale Only possible when you stream to a PC via capture card.

ionic kelp
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Well at minimum you need a PC. You can capture the Xbox app and stream that.

twin sentinel
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@wispy nexus In your dashboard is only measured after you signed up with us and it is dependant on the selected time frame.

rigid vale
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Is there a good one you could recommend? @twin sentinel

sudden obsidian
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reasolution is okej

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any one can help?

twin sentinel
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@rigid vale No, sorry. Best to read test results.

wispy nexus
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Thanks @twin sentinel, is there a way to manually add? as you can imagine this is throwing the leaderboard extension out of whack too

twin sentinel
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Not that I am aware of.

sudden obsidian
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i don't see alerts on stream, it's on, resulution is 1920/1080

round brambleBOT
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@mellow wraith To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

mellow wraith
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ive done that but it hasnt come up

round brambleBOT
mellow wraith
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alright, it came up on obs, but still the latest follower,cheer and sub boxes arent showing anything

lament blade
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where can i find the stream key?

wary halo
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in your twitch settings

lament blade
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Hello just a quick Question, how can I display a Website in the Overlay Editor of Streamelements? Or is the only solution to display it via OBS? 🤔 🙂

twin sentinel
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Best to contact StreamLabs on this.

lament blade
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@twin sentinel damnit... of course I mean Streamelements 🙈

twin sentinel
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There is no default widget for this in the overlay editor. You can of course use a display capture or window capture to display the website in OBS.

mellow wraith
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how can i get the names of my latest followers, its not coming up even tho im logged into my twitch

lament blade
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There is no default widget for this in the overlay editor. You can of course use a display capture or window capture to display the website in OBS.
@twin sentinel okay, thank you. Then I will use the Browser Source. 🙂

twin sentinel
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@mellow wraith If you have just signed up, and added the widgets to your overlay, they will fill when the event comes in, as we do not get old data from twitch.

steep holly
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Hello i want to change the area where you can edit your overlay

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and make it smaller

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do you know how to

twin sentinel
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Use the properties in the overlay section.

steep holly
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so the lower the quality the smaller the area

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?

twin sentinel
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yes, it sets the resolution of the editor area.

steep holly
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ok thank you

oak stone
#

Hey! Could anyone tell me how to import widgets from file directly to My overlays?

mellow wraith
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so i have to recieve a sub and follower in order for the widget to work?

twin sentinel
violet rock
#

hey there, is anybody got the default monstercat youtube backup playlist from the media request

lament blade
#

Hey guys, i cant use my follow alerts can someone help me out?

sudden obsidian
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So i think no one can help me with alerts? @twin sentinel

twin sentinel
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@sudden obsidian What exactly is your alert issue?

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@lament blade Can you elaborate on you cannot use them?

lament blade
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@twin sentinel i think i fixed it when u on the main streamelements site i needed to pick twitch not youtube account it switched to youtube but i never changed this! Now its working as usual @sudden obsidian maybe try this out

white fjord
#

Dear Streamelements Support: Yesterday I asked where to find the Option to make a Donation Goal. You helped me and I found the Option to do so BUT now instead of just showing 0/x € it shows like 4,5k€/ 300 ( example) there is no starting amount option so how to start a Goal from 0?

round brambleBOT
#

@white fjord To reset goals:

  • from the overlay editor -> data on top -> goal tab -> reset progress of desired goal
  • from the dashboard -> activity feed on the left -> widget data on the right -> goals tab -> reset progress of desired goal
    Note: Goal widgets(progress) only counts up and doesn't go down automatically, if you loose followers/subs
white fjord
#

whoever created this Bot: thx alot ^^ ❤️

valid willow
#

how do i change the text

#

for my social medias

twin sentinel
#

Select the text widgets and edit the message on the left side.

valid willow
#

i did

#

i think i did sum wrong i dont have a facebook im just trying to how to do it

twin sentinel
#

Not the title, the message.

valid willow
#

where loll

sudden obsidian
#

@lament blade i don;t have yt account connected with streamelements

twin sentinel
#

When you select the widget, on the left side in the middle in the settings.

sudden obsidian
#

@twin sentinel i don;t see my aletrts on channel

valid willow
#

OH thanks

#

(: +rep

twin sentinel
#

@sudden obsidian Have you added an alertbox widget to your OBS with the correct resolutions of the browser source?

sudden obsidian
#

yas

#

it was working 2 days ago, i didn't change anything

lament blade
twin sentinel
#

@sudden obsidian When you raplay an event in your activity feed, does it come up in your OBS as alert?

lament blade
#

when u change this to twitch everything is fine u need do costume your new overlays but everythink works now for me

inland knoll
#

Hi there, when i am trying to redeem things from the stream store, it says I cant due to not being subscribed - they are subscriber only items - can I change that?

sudden obsidian
#

@twin sentinel yas

lament blade
#

go on streamlabs and check if u select the right one

sudden obsidian
lament blade
#

@sudden obsidian u need to connect with twitch i think on the normals streamlabs site

sudden obsidian
#

it is connected

lament blade
#

it looks different than mine

sudden obsidian
twin sentinel
#

@sudden obsidian If it plays when replay it, then there does not seem to be an issue.

sudden obsidian
#

new alerts doesn't show too

round brambleBOT
lament blade
#

by my name there is the twitch icon look

twin sentinel
#

^ try this, to refresh the connection to twitch @sudden obsidian

warm lily
#

Hi guys! I hope this is the right channel where I should write this. I started streaming a while ago and had no issues with the chat bot, but today I changed my Twitch name and it seems to not be working. I guess I want to know if I need to reset the bot / how do I do that / if I do that, will I lose the custom commands? Thank you in advance!

sudden obsidian
#

okej sec

lament blade
#

yeah you have no logo there i think thats the prob @sudden obsidian

sudden obsidian
#

not working 😦

twin sentinel
#

@sudden obsidian If we did not get the events from twitch, then we will not get the past events. Only new events should hopefully show up after you relogged.

sudden obsidian
#

okej so maybe I explain it wrong xD

#

sorry

#

i dont't see overlay on my channel

#

sorry my bad

#

i dont see subgoal bar and tip bar and top donation

round brambleBOT
#

@sudden obsidian To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

placid turtle
#

Afternoon, I try to run an auto config on streaming prio with twitch @60fps but keeps saying 'unable to find a server' ish message

#

anyideas?

round brambleBOT
small geode
#

So I'm not sure what's happening but last night my stream was running perfectly fine, now even in preview window it's laggy. Using auto set up settings game runs fine while stream is running

round brambleBOT
#

@small geode Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

compact gust
#

can i automatically add extra points based on sub tier? and can i automatically add points based on something that they redeem in store. i want like a random daily free point system that my viewers have to redeem

#

can i also import commands from one channel to another?

small geode
oblique steeple
#

@small geode Do you have monitors with different refresh rates?

small geode
#

actually I do

oblique steeple
#

Due to Windows' limitations, using multiple displays with different refresh rates will cause performance issues in hardware-accelerated applications, including OBS. You can fix this by setting all displays to the same refresh rate. An easier solution may be to simply use monitors that all have the same refresh rate.
This problem is fixed in the upcoming 20H1 Windows 10 release, which is currently available in beta via the Windows Insider 'Slow' ring. It's expected to roll out to users in the coming months.

small geode
#

for real?

left flint
#

how can i set up watchtime for twitch

small geode
#

That's no good, I have 2 60's then a 2k 165

wary halo
sudden obsidian
#

@oblique steeple @wary halo guys? i have a problem with overlay.

wary halo
#

you don't see it in StreamElements website or on Twitch?

oblique steeple
#

@compact gust I'm afraid that none of the things you're asking for can be done. The redemption thing maybe could be done with some custom coding and commands in chat were a certain commands gives the user points and command gets automatically locked after 10 usages or so. But this'd be something for #dev-chat

compact gust
#

ok thanks

candid frigate
#

hello'

#

stuck at 0kb/s after some time of stream

#

why?

#

it worked fine the other day

#

internet ok\

small geode
#

@oblique steeple fyi it looks like capping frames to your higher monitors max fixes the lag issue

oblique steeple
#

Then you probably overloaded your GPU. Limiting frames is always a good way to start since uncapped frames cause a lot of weird problems. At least your issue is solved SEheart

lean gorge
#

How can I setup a stream

round brambleBOT
crude rivet
#

Working through setting up my first streams. Do I need anything else besides Streamlabs OBS and StreamElements? Based on research, it seems like StreamElements covers my chat (bot, song request, etc.) needs and donation needs. And Streamlabs OBS would cover my actual streaming, alert, and overlay needs? Or does StreamElements do alert and overlay for twitch too?

ionic kelp
#

We do as well.

#

And for our overlay/alerts we recommend using OBS Studio as Streamlabs is known to sometimes block our stuff from working with their software.

crude rivet
#

OK that’s a helpful recommendation, thanks. I can look into that. I’m not looking to overcomplicate my stream, as I’m sure some newbies have tendency to do, just simply looking to get a pop-up that lets people know when I’ve had a follower, subscriber, host, etc.

ionic kelp
#

And ours does that.

silk viper
#

Hello! I am going to chatstats page, but i have a 404 mistake. Can someone help me?

ionic kelp
#

Is it for tmaxsgames?

silk viper
#

yes

ionic kelp
#

@silk viper Have you changed your username at all by chance?

crude rivet
#

I’m in my dashboard now on my new StreamElements account. Looks like it is designed to recommend going through 4 actions (activate chat bot, setup tips, setup alerts and overlays, etc.) - so i guess this is where I should start to look into how StreamElements supports alert/overlay. I’ll look at OBS Studio.

silk viper
#

@ionic kelp
I changed the username a year ago, and then changed it back to the old one

ionic kelp
#

Yup. Click the My overlays and create one there. Follow the tutorial.

#

Maks what was your previous name?

crude rivet
#

Is OBS Studio that you recommended the OBS Live on SE site, or was that a blanket recommendation for the original standard OBS

#

I know nothing of the difference.

silk viper
#

@ionic kelp Originally was tmaxsgames, then I was Maksify then back became tmaxsgames

ionic kelp
#

Do you plan on using our media request or using the custom bot name with us?

#

🤔 @silk viper Both are showing 404's. I'll see if someone can poke it with a stick.

silk viper
#

@ionic kelp thx to you=)

#

I think that if all statistics are reset due to this, I will not be upset. but it will work

ionic kelp
#

Your issue is beyond what I can look at. It's something a staff has to peek around.

silk viper
#

Do I need to go somewhere myself, or will you give a signal?

tight harness
#

tmaxsgames should work now as a chatstats page

deep bay
#

hi all. my twitch follower goal shows 145 followers but on twitch i have 188

round brambleBOT
#

@deep bay To reset goals:

  • from the overlay editor -> data on top -> goal tab -> reset progress of desired goal
  • from the dashboard -> activity feed on the left -> widget data on the right -> goals tab -> reset progress of desired goal
    Note: Goal widgets(progress) only counts up and doesn't go down automatically, if you loose followers/subs
twin sentinel
#

^ you can set the goal progress the same way.

silk viper
#

@tight harness thank you so much to all of you

round brambleBOT
wary halo
sudden sable
#

hey everyone, i just got done setting up my overlay's and am having a hard time figuring out why the picture isn't showing. my web cam will show me in the scene slot but when i go to in-game it doesn't. can any one help me on what to do? thank you

round brambleBOT
inner hull
#

Anyone know why I am getting no data in my chat stats streamelements leaderboard extension? I have tried uninstalling it and resigning in to streamelements dashboard, and that hasn't worked.

#

ah coool

#

oki doki

#

mate, I wanted to fix that issue, not a promo for streamlabs instead

jade remnant
#

errrrr

#

excuse me?

ionic kelp
#

Speaking in DM.

inner hull
#

If anyone knows how to fix my issue while keeping with streamelements, let me know 🙂

scarlet tiger
#

@inner hull delete and re-add extension tried?

inner hull
#

yup, that didn't do anything

inland plinth
#

Hello! I am going to chatstats page, but i have a 404 mistake. Can someone help me?
...same issue here

ionic kelp
#

@inland plinth Have you changed your twitch name at any point semi-recently?

inland plinth
#

Last time at 2016

ionic kelp
#

Is it for JayJake?

inland plinth
#

yep

inner hull
#

I dont even have my stats on there, or on my dashboard for some reason

ionic kelp
#

@inland plinth That was your previous name?

inland plinth
#

yep

#

right before this one

valid dagger
#

hey guys, does any of you know how to enable g2a pay for my tipping page?

inland plinth
#

use SE.pay if you are over 18

ionic kelp
#

It is unavailable atm if you haven't enabled it already due to EU legality "problems".

#

@inner hull Have you used gamesoundfin the entire time with streamelements or have you previously used something else?

inner hull
#

I used GameSound45 like 2 years ago

valid dagger
#

@inland plinth Does Se.pay have Ideal payment for dutch tippers?

inland plinth
#

well, I'm not sure check the list of the countries

valid dagger
#

thanks 🙂

inland plinth
#

yep its on the list

ionic kelp
#

@valid dagger There's 1 downside unfortunately

#

You don't fully meet the requirements. You need 101 followers.

#

@inland plinth @inner hull Chat stats page should be fixed now.

inland plinth
#

thanks a lot

valid dagger
#

working on it 💪

inner hull
#

thank youuu

inland plinth
#

working on it 💪
@valid dagger I'm not meeting the harder part, I'm underage for SE.pay also working on it 💪

valid dagger
#

Yeah my buds trying to support me a bit, just that most of them are to lazy to register for paypal cause that ideal payment works fine for them haha

latent drift
#

How can I add music using streamelements on the stream

inland plinth
#

@latent drift are you using obs.live?

latent drift
#

no

inland plinth
#

its called media request on the page

latent drift
#

And I can use it in the normal obs

inland plinth
#

obs.live is just an extension for obs studio

#

you can a least try it and disable anytime you want

latent drift
#

ok, and can I make chat decide what music using loyality points ?

inland plinth
#

SE points yep, channel points no

#

i mean the twitch channel points thingy

latent drift
#

umm actually Idk what's SE points

inland plinth
#

Streamelemetns loyalty points

latent drift
#

aa

#

ok

#

That's what I meant

#

Se points

#

how

inland plinth
#

I'm not using it so a made a shortcut for myself, sorry for missunderstanding

latent drift
#

ok

#

I guess yes

inland plinth
crude rivet
#

Let’s pretend I have StreamElements and OBS Studio all configured, I can start a stream, have an overlay, have SE chat bot setup, etc. Where am I supposed to be managing everything from? From a 2nd monitor, do I use OBS to manage my stream and talk to people? Should I be on Twitch dashboard directly from their app? From somewhere on StreamElements website?

#

Guess I’m trying to figure out what it’s the standard practice when all of these tools are used

inland plinth
#

I think the obs does the job on its own

maiden acorn
#

I can’t streamkings to work on twitch?

inland plinth
#

Wait, I don't quite understand

livid zodiac
#

Hey my chat won’t load. It says “failed to load module” how do i fix that ?

formal river
#

I was wondering if there was a way that I could show the top 10 chatters for watchtime and points when people do the command in chat, rather than just the top 5?

velvet spoke
#

Hey my chat won’t load. It says “failed to load module” how do i fix that ?
@livid zodiac reload it

pure summit
#

I’m looking for somebody to help me with emotes and creating overlays for my page.. please Direct message me 😊

velvet spoke
pure summit
#

Thank you

rancid meadow
#

Hey all! So i'm trying to use the media request widget through stream elements. Can you not control the volume??

buoyant belfry
#

Hello! I had my first stream on SteamElements today after streaming on Streamlabs for almost a year and I have had two issues.

  • One, for some reason Host alerts didn't work? They would display in Twitch chat but not in the Activity feed, nor trigger an alert.
  • After about two hours of streaming, my sound started to stutter, but just my sound. The frames were fine, the bitrate looked ok, yet my sound was stuttering constantly.
scarlet tiger
#

@buoyant belfry 1) click on filter and check if is hosts ✅

formal river
#

Could I get some help 😛

scarlet tiger
#

@buoyant belfry you have created overlay with alertbox?

#

@formal river hm?

formal river
#

Is there a way that I can change the !top command to show 10 people, rather than 5?

twin sentinel
#

No.

formal river
#

Okay, thank you.

buoyant belfry
#

@scarlet tiger It is ticked!Also, I do have an overlay for it. If i simulate a host from the overlay builder, it works.

#

Also, if it's relevant, OBS.Live version 20.3.8.603

scarlet tiger
#

Try update, maybe was any problems

buoyant belfry
#

Checked for updates, no updates availalbe

lament blade
#

when I refresh the page, the command disappears from the list of aliases

scarlet tiger
#

@lament blade what browser you using?

lament blade
#

@scarlet tiger chrome

scarlet tiger
#

Try incognito mode

teal shell
#

i need help figuring out overlays

scarlet tiger
#

Yes?

teal shell
#

ive made some on the web site but how do i get them on the OBS

lament blade
#

@scarlet tiger no, it doesn't work(

round brambleBOT
#

@teal shell To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

teal shell
#

ok thanks

scarlet tiger
#

@lament blade try it add without "!"

lament blade
#

@scarlet tiger nope FeelsBadMan

scarlet tiger
#

@lament blade you have mobile available?

#

If yes, Try log in yourself in mobile browser.

buoyant belfry
#

@scarlet tiger Do you know where i could seek further help with my issues regarding the host and the stuttering sound? The stutter is the main problem to be fair.

#

I can provide info on the config, settings and clips from the stream if needed.

silent ore
#

yo, anyone who wants to help me setting up se.pay withdrawing? cant seem to fill out the correct information

lament blade
#

@scarlet tiger ok, i will try

round brambleBOT
#

@buoyant belfry Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

buoyant belfry
buoyant belfry
#

Thanks a ton! I'll look into it!

spring sedge
#

Im getting "
Failed importing Scene Collection" When attempting to import scenes from streamlabs

late vapor
#

hi guys, new to streaming. I made a overlay for alerts in stream elements, but when i simulate the event they don't seem to be showing up in twitch studio?

round brambleBOT
late vapor
#

yup did that ^

twin sentinel
#

Is it working, when you have the overlay launched in a browser?

late vapor
#

no

#

like i directly go to the stream elements url in the browser? nothing happens

lament blade
#

is anyone having an issue with stream elements dashboard and loyalty points not working

twin sentinel
#

Do you have the checkbox next to the emulation bell activated? @late vapor

late vapor
#

yeah I have the preview live on stream box checked

twin sentinel
#

Then it should come up in the editor and in the launched overlay in the browser.

#

@spring sedge
The Scene importer will fail when:

  • Any asset is above 10(or maybe it was 100mb)
  • Any asset that is the default assets provided by SLOBS(Copy righted assets)
late vapor
#

but my problem is it doesn't lol. I guess i'll try another OBS, maybe something wrong with twitch studio

twin sentinel
#

@late vapor Does it come up in the editor as alert?

late vapor
#

in the streamlabs editor? yeah it properly works there

twin sentinel
#

And when you open the overlay url in another chrome tab and make sure the box is checked and emulates again, there is nothing on the website?

late vapor
#

omg wait, its because the default size box when importing it wasn't in view. I tried expanding the box really big and found it

summer mantle
#

Hey, how do i activate g2a Pay?

maiden cloak
#

why my timer don't work?

twin sentinel
#

@maiden cloak Check your chat lines in the settings.

#

@summer mantle There is no option to enable G2A Pay.

maiden cloak
#

how do i set?

#

5 or 1

#

or 10 idk

twin sentinel
torn spoke
#

Got a problem with my media request, the hotkeys won't work

velvet spoke
#

Ahem. @maiden cloak

torn spoke
#

don't wanna be an a**hole, but i've tried everything and nothing seems to work, so does anyone know how i can fix my hotkeys for media request?

velvet spoke
#

@torn spoke hotkey error check 101; set to an easy key, F1, F2, F3, etc.

#

Does that work? Yes? It's the hotkey combo you're trying.
If not, come back again..

torn spoke
#

sadly will not work @velvet spoke

velvet spoke
#

Running OBS as admin?

torn spoke
#

no, should I try that?

velvet spoke
#

Yes

torn spoke
#

okay will do

#

brb

#

So whenever I restart my obs, the hotkey settings just disappear... and yes I am pressing "save" everytime I edit something in there

pulsar sierra
#

Question about @light wren 's awesome shoutout widget. is there any way to remove the boxed shadow outline from the image/video boxes? was hoping it was just adjusting the "z" value would fix it but no luck.

#

@torn spoke this is just my experience with OBS more in general but hotkeys won't work in it if it's the "active" window if that's any good to you?

torn spoke
#

It's the hotkeys from media request tho, the one that comes with streamelements obs extension @pulsar sierra

lament blade
#

I'm struggling with the streamelements bot, does anyone know an ez fix to get it to start working again?

pulsar sierra
#

ah, gotcha, don't use it personally @torn spoke but figured was worth a shot

#

@lament blade is it a mod on your channel?

lament blade
#

yes

pulsar sierra
#

errrmm not even showing the basics like "!commands"?

lament blade
#

no it's not

#

:/

velvet spoke
#

@torn spoke odd.

#

i know from the streamdeck (which essentially is a hotkey) it works fine

torn spoke
#

I have one

velvet spoke
#

try the extension

#

for the deck

#

if that doesnt work

#

something else is wrong 🙂

pulsar sierra
#

@lament blade errrm, double check it's not blocked on your channel? try to mod it again or check for typos? (am not official, need to make that clear haha)

lament blade
#

i've tried to part it, I timed it out and remodded it. Considering kicking it out and parting it and then adding it back?

pulsar sierra
#

by parting it do you mean unmodding? @lament blade or the option on streamelements website to have it leave? is it showing up as a viewer?

lament blade
#

oy

#

it's showing up as a mod/viewer

#

uhm by the option on streamelements to part it

#

and re add it to

pulsar sierra
#

well crap, in that case double check it's joined via website? yeah then rejoin.

torn spoke
#

@velvet spoke uhh streamdeck only works with streamlabs right?

#

I just figured out you can download extensions for obs live.............

#

hehehe

pulsar sierra
#

@torn spoke there's a streamdeck intergration if you check the "more options" thing in the bottom right I think

torn spoke
#

@pulsar sierra yeeep just figured that out

#

ty

pulsar sierra
#

woop woop!

velvet spoke
#

😉

torn spoke
#

ahahahha im so hyped now

#

a whole new world just opened

#

thanks jay ❤️

formal river
#

Will StreamElements be adding a feature to allow streamers to edit the !top command to display more than 5 users? I don't like how we are limited to customizing the default commands.

round brambleBOT
#

@formal river Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

formal river
#

I asked a question, but okay, thanks for the info.

mighty rose
#

I got my name changed for chat stats and everything works now other then points

light wren
#

Hey @pulsar sierra ! You can remove the shadow from the JS part, in the line 884, remove or comment this: document.querySelector("source").style.boxShadow = "0 0 30px #333";

#

If you're not familiar on how to get there, let me know

wild pelican
#

my alert box isn't working. IIt shows ups on the overlay editor but not on my stream (i have ticked the box to make it do so)

round brambleBOT
#

@mighty rose If you changed your name on Twitch please follow these steps:
🔹 Visit https://streamelements.com/logout and then log in again with by connecting with Twitch.
🔹 On the right side of the dashboard page that opens, select "Join" under bot settings. If it says "Part" select that and then select "Join" to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
🔹 Post your new name here so that we can update your channel's chatstats tracking (must be done by staff).

#

@wild pelican To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

pulsar sierra
#

thanks @light wren but JS only goes up to line 762 in the editor?

mighty rose
#

Old name ice_riley new name rileyyylol

wild pelican
#

still not working

light wren
#

It might be due to using an older version, the last 2 versions added a loooot of code, just search for that line

#

@wild pelican did it work before?

wild pelican
#

no

light wren
#

Have you tried disabling hardware acceleration?

wild pelican
#

no ill try that now

light wren
#

In OBS Settings > Advanced > Sources

#

also, make sure the overlay URL from StreamElements page matches the URL added to OBS

summer mantle
#

How do i enable ideal as tipping way?

wild pelican
#

@light wren thank you so much its working fine now

pulsar sierra
#

@light wren thanks a lot bud, worked perfectly! (next mission is to go work out how to add custom font but I kinda know how to do it lol)

lofty needle
#

Hi im having issues with meddia request not adding to queaue when someone uses it through donation. if anyone could help me with this it wouldd be much appreciated

abstract hemlock
#

@lofty needle i don't see StreamElements on you channel

velvet spoke
#

@summer mantle that's more of a SE.pay thing

lofty needle
#

sorry

#

wdym @abstract hemlock

velvet spoke
#

the bot, probably?

lofty needle
#

im confused

#

i use the tipping section for media request but when someone does it it doesnt add it to the queue

light wren
#

Awesome @wild pelican glad it worked!

abstract hemlock
#

@lofty needle I don't see the bot on your twitch channel

light wren
#

And I'm also glad I was able to help @pulsar sierra !

round brambleBOT
lofty needle
#

ok did that

#

but i dont like to use the stream elements bot

#

and im saying through the tipping page it doesnt work

#

@abstract hemlock ?

abstract hemlock
#

@lofty needle There should be in the queue, i don't see any tip activity on your username

lofty needle
#

he triedd to use meddia request and it didnt add it into the queue

grave python
#

Hey

#

can attackhunter stop simping over twitter, that would be the greatest help!

swift wraith
#

Can I set the "Recent Followers/Subscrivers/etc..." to show a certain number of users? Like the last 5 followers. Currently it shows only the last 25 or the last 2 of each data.

north knoll
#

Greetings, so i have been trying different things to repair streamelements but i officially reached an end of my understanding and i dont know what to search anymore ... no matter what i set in my account ... it wont apply although "saved" pops up. Recently i wanted to reactivate the !commands, which i did .. but it doesnt work in chat. Media Req isnt working in terms of settings either. Do u suggest to uninstall / make a new account? Or is there any way to fix it ?!??

late lava
#

hey can anyone help me setup stream elements ?

#

through the pm

abstract hemlock
#

@swift wraith add a custom widget and by default is the event list

desert gulch
#

I'm trying to get to my streamelements dashboard through chrome, but every time I click "My Dashboard" it redirects me back to the same screen

#

any ideas on how to fix?

abstract hemlock
sudden canopy
#

yo can someone tell me how am i supposed to watch media shares when after i press show on stream?

desert gulch
#

YOU'RE GENIUSES. THANK YOU

abstract hemlock
#

@sudden canopy you need to add a widget "Media Request" on your overlay

sudden canopy
#

did that but it doesn't show in obs

#

nor in obs live addon panel

summer mantle
#

And how do i use se.pay?

kindred ermine
#

Anyone else having issues with Recent Subs not showing up on overlays?

scarlet tiger
#

@summer mantle you have 101+ followers?

round brambleBOT
#

@summer mantle SE.PAY is available for streamers who are atleast 18 years old and with bank account under their name in one of the following countries:

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland , Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.

If you meet these criteria and don’t see SE.Pay, let us know.

For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees.

swift wraith
#

@abstract hemlock but with the event list I can't scroll horizontally the text, would be useful to be able to set the number of event to show up, from the labels or from the session data.

quartz girder
#

knbkfdnf

scarlet tiger
#

You need any help?

sudden canopy
#

i do, how do i show media request on stream and watch it myself

#

and i press show it on stream it dissapears from obs live addon

sacred basin
#

i press stream and i have twitch set up but when i press start it auto goes to youtube

round brambleBOT
#

@sacred basin Streamelements on top of OBS -> Logout -> login

north knoll
#

Greetings, so i have been trying different things to repair streamelements but i officially reached an end of my understanding and i dont know what to search anymore ... no matter what i set in my account ... it wont apply although "saved" pops up. Recently i wanted to reactivate the !commands, which i did .. but it doesnt work in chat. Media Req isnt working in terms of settings either. Do u suggest to uninstall / make a new account? Or is there any way to fix it ?!??
@north knoll anybody ? any idea ?

wispy cairn
#

Hey, somehow the writing is partly blurred in my alerts, do you know why?

round brambleBOT
abstract hemlock
#

@wispy cairn wdym?

versed tendon
#

Donation/Tipping Link Question
In short, is there a way to have our tip URL changed/updated?

In length, I recently made the switch to Twitch from Mixer. As I have been disabling my Mixer side of things, I noticed that I was given two different tip URLs...

midnatecity/tip on Mixer
midnatecity-5709/tip on Twitch

What I am trying to do is have my Twitch donation link to be midnatecity/tip - as that is the one that most of my community knows (plus it is cleaner looking in live chat or posts).

Would removing my SE "link" to my Mixer account fix that? If so, how do I do that?
Can I have the two URLs swapped? - putting the midnatecity/tip on my Twitch and midnatecity-5709/tip on my Mixer?

wispy cairn
#

wdym? @abstract hemlock

#

what mean this? xd

wary halo
#

What Do You Mean 😉

wispy cairn
#

ah k

#

hahah i am german and i am very bad in english haha

wary halo
#

there is also a #🇩🇪︱deutsch channel 😉

#

if you prefer that

wispy cairn
#

When a donation comes in, sometimes the name and amount of the donation is not clear

#

@abstract hemlock

north knoll
abstract hemlock
#

@wispy cairn just the donations ones? do you have a screenshoot?

lament blade
#

Pessoal bora la aumentar o meu canal heheh

wispy cairn
#

no not only the donations, yes wait

lament blade
#

hi

north knoll
#

@round bramble tried multiple times / didnt work
@north knoll solved

abstract hemlock
#

@lament blade #🇵🇹︱português

north knoll
#

Media Request refuses to save settings although it says it saved

lament blade
#

How to I get donos?

#

How do i

wispy cairn
#

@abstract hemlock ? 😄

urban nexus
#

Hi

fossil wigeon
#

Hi guys. just wanting to carry on with my issue in streamelements - stream store. I can create and enable an item then open store tab but no items message shows.. seems everything is working other that this.

round brambleBOT
fossil wigeon
#

5e7c2a63555f845c8b520dca

wild pelican
#

how do you make a new widget?

abstract hemlock
fossil wigeon
#

@ renzito legend!!! I feel silly now lol

abstract hemlock
#

and i just test it on your chat and everything is working fine SEheart

#

@wild pelican you can create a custom widget

fossil wigeon
#

thanks!!!!!!!

wild pelican
#

where on the software tho

gusty fjord
#

for streamelements, for the loyalty points, do i need afiliate?

abstract hemlock
#

@wild pelican on the Web editor

#

@gusty fjord No

gusty fjord
#

oh thanks! cuz it wasnt working but ima figure it out!

knotty lion
#

i need help i have a timer but how do i put it in my stream using streamlabs

chrome folio
#

Hello, people. A suggestion for the giveaway system...
In the area of ​​the names of the giveaway winners, it should appear how many tickets the winners bought.

abstract hemlock
#

You can use our timer with the streamlabs bot, you need to have StreamElements bot on your channel and as a mod

round brambleBOT
#

@chrome folio Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

chrome folio
#

Ok @abstract hemlock

abstract hemlock
#

please post it here 😉

light imp
#

not sure if you guys will know the answer to this or not, I have a stream setup to a restreaming service that sends my stream to twitch and youtube, is it possible to get both twitch and youtube overlay info on my single stream or do I need to run OBS twice and login once for twitch and once for youtube?

#

would like to avoid having to send 2 streams for obvious reasons

knotty lion
#

@abstract hemlock that wont work i need a on screen timer

abstract hemlock
#

@light imp You could add as many overlays as you need, but i wont recommend re streaming

light imp
#

so the right way would be to run obs twice?

velvet spoke
#

basically

gusty fjord
#

for the loyalty points, how do i make commands to give people loyalty points and to check how much loyalty points they have?

light imp
#

RIP my pc

#

lol

gusty fjord
#

for the loyalty points, how do i make commands to give people loyalty points and to check how much loyalty points they have? can anyone help?

wary halo
#

they can check how many they have with !points

gusty fjord
#

ohhh thank you!

wary halo
#

you can give them with !add points username amount

gusty fjord
#

ohh ok thank you!!!

subtle lynx
#

linked my twitch to streamelements and enabled chat alerts, still not showing up in chat? any ideas. i modded streamelements already

abstract hemlock
#

@light imp run obs twice? did you read what i write? i didn't say anything about 2 obs instances

velvet spoke
#

@abstract hemlock he wants to have SEPERATE overlays PER stream

light imp
#

yes

#

its ok I think I figured out what I need

knotty lion
#

does anyone here know how to put an onstream timer

light imp
#

without running 2 OBS

velvet spoke
hallow pine
#

hey guys im having this problem in multiple streams where i cant see the bot reply to my commands example !points i just cant see but other in channel tell me they can see the reply fine ?? anbody might know the problem ?

light imp
#

I had to ask the question before I figured it out on my own. Basically I can just stack the overlays in the scene and just add elements from both accounts I think

velvet spoke
#

would work better yeah

light imp
#

I just had to ask the stupid question before I could think it through 😛

knotty lion
#

does anyone here know how to put an onstream timer

hardy storm
#

yeah

#

i can help

#

@knotty lion

knotty lion
#

o yay

#

finly

hardy storm
#

can you join a vc?

knotty lion
#

ok

abstract hemlock
#

@knotty lion We have a countdown timer

hallow pine
#

anybody?

knotty lion
#

i know but i cant put it in

round brambleBOT
hallow pine
#

ok ill have a look thank you

regal cedar
#

I have a question about my stream set up

versed tendon
#

Donation/Tipping Link Question
In short, is there a way to have our tip URL changed/updated?

In length, I recently made the switch to Twitch from Mixer. As I have been disabling my Mixer side of things, I noticed that I was given two different tip URLs...

midnatecity/tip on Mixer
midnatecity-5709/tip on Twitch

What I am trying to do is have my Twitch donation link to be midnatecity/tip - as that is the one that most of my community knows (plus it is cleaner looking in live chat or posts).

subtle lynx
#

anybody know how to thank followers in chat with stream elements..?

hardy storm
#

thank`? idk just say thanks for following! (name)

abstract hemlock
#

@subtle lynx you can enable the Chat Alert Module

subtle lynx
#

@abstract hemlock did that and made streamelements a mod but still now showing any commands from streamelements

#

not

round brambleBOT
fluid pivot
hallow pine
#

@round bramble i join the channel doesnt seem to do anything and its not in my channel i cant see the bot its in other streamers chat

inland minnow
abstract hemlock
#

@fluid pivot add the Now Playing Widget

#

@hallow pine they will have to do it

#

@inland minnow press F12 and press "SALVAR" again and check if there is any error on the Console Tab

coral token
#

redeem commands and banned words don't work

hallow pine
#

@abstract hemlock enable the bot u mean?.....but everybody else can see it except me seems like its almost from my side?

fluid pivot
#

@abstract hemlock how do I do it? ôo

abstract hemlock
#

@fluid pivot press the plus icon, and then use the search textbox "Now PLaying"

coral token
#

@abstract hemlock redeem commands and banned words don't work

real halo
#

Im having a problem with the !watchtime command

#

No matter what when people use it, it says they've watched for 0 minutes

abstract hemlock
#

@real halo do you have the loyalty point system enabled?

real halo
#

lemme check

#

no i don't

abstract hemlock
#

@coral token redeem need an item on your store

coral token
#

yes

abstract hemlock
#

@real halo you need the loyalty point for watchtime to work

#

and enabled the command

full basin
#

I can’t get !lurk command I use to have it but it got deleted on its self now can’t add it back

coral token
#

they always worked but today I don't know what got into them @abstract hemlock

abstract hemlock
#

@coral token you don't have any item on your store

real halo
#

It says the subscribers will get a multiplier. Will that also include !watchtime?

versed bluff
#

hey so Song request is built in.. but when people request certain songs why does it mute my vod??

coral token
#

it isn't my channel @abstract hemlock

abstract hemlock
#

@full basin have you check the second page of command

#

@versed bluff Copyright music with do that on your VoD

hallow pine
#

@abstract hemlock when u get a chance im not in a hurry 🙂

versed bluff
#

what? yeah if a viewer wants to request a song they like but its not mine? am I supposed to just not allow that?

sharp matrix
#

So I have a question and i feel a bit dumb for asking but for some reason my audio keeps looping.

#

i'm not sure how to fix it

hardy storm
#

just mute one of them

wary halo
#

what? yeah if a viewer wants to request a song they like but its not mine? am I supposed to just not allow that?
@versed bluff if you don't own the rights to any song played (either through media request or just on spotify) Twitch will mute your VOD, that has been the case for a very long time.

sharp matrix
#

im using stream labs

hardy storm
#

if you have 2

#

@sharp matrix

versed bluff
#

well yeah but whats the point of SR then xD

#

(song request)

sharp matrix
#

yeah i muted them both

versed bluff
#

bc it mutes my whole vod? just wondering if theres a way around it

hardy storm
#

how many do you have

wary halo
#

well yeah but whats the point of SR then xD
@versed bluff not everyone cares about the vods being muted

hardy storm
#

if you have 2 mute on of them

wary halo
#

it only mutes the vod on the parts the music is played

hardy storm
#

dont add another audio source

versed bluff
#

i guess if it doesnt harm my account other than that then im alright i was just wondering

#

ooooo okay

sharp matrix
#

okay i see what you are saying @hardy storm

#

thank you

hardy storm
#

np

sharp matrix
#

uh well a new issue has arised, the audio sounds bad, like it's static.

hardy storm
#

u using normal mic on headsett

#

?

sharp matrix
#

yes

hardy storm
#

i dont now much about audio in obs live so idk

#

it could be that it is bad

#

dont rly now much about that

sharp matrix
#

hmm

#

i sound normal in game though

hardy storm
#

o

#

ok

#

it might just be obs then

young hamlet
#

anyone know the problem? i am using streamelemt bot. But timers and commands will not work

real halo
#

I enabled loyalty settings but it still say 0secs of watchtime

blissful linden
#

Hey, anyone have issues with alerts not showing for hosts under 5 viewers? I get the audio notification and hosts for more than 5 get the on screen alert, but dont show up otherwise.

abstract hemlock
#

@blissful linden CHeck the variations

#

and kep in mind that the alert won't show for host iwht 0 viewers

inland minnow
blissful linden
#

Ill check that, thanks @abstract hemlock

round brambleBOT
inland minnow
#

I can't update anything in the store for months. I pressed F12 these errors appeared there

real halo
#

I'm having a problem where every time i used !watchtime it say they've been watching for 0seconds. i have loyalty settings enabled and it still doesn't work

inland minnow
#

Help me pls

teal rapids
#

I was having trouble with my activity stream not showing re-subs. Is there anyone that can help me with that?

stuck radish
#

the chat alert for follows worked for me but it isnt for hosts

round brambleBOT
#

@stuck radish Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

  • All hosts coming from an online channel with at least 1+ viewer
  • Auto host events with at least 1 viewer - only from a channel that just went offline
    Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.
    Note for Mixer streamers: The above 2 filters currently apply for Mixer and we are aware its actually not how Mixer hosts work. We do plan on changing it, but no ETA on when.
stuck radish
#

ty

near jasper
#

My stream keeps going offline and online again, but my network is absolutely fine. I reset the Oauth Token and everything, but I'm still having issues. I don't know if it's a Twitch side or a StreamElements side or both. But I wanted to see if someone could help me.

#

I don't see any issues with the bitrate or CPU either at least that StreamElements OBS.Live is reporting

quartz girder
#

how do i make my mods post links just mods

#

for twitch

lament blade
#

Mods can post links into the chat monkaThink

round brambleBOT
teal rapids
#

tyvm 🙂

paper summit
#

Hey all Any help would be AWESOME! ❤️ Got Bot timers set up and turned on yet they are not working. Bot commands !twitter Etc. work fine but my timers are not going off at all. Whomp Whomp!

hardy storm
#

what bots are you using?

young hamlet
#

same problem here. i am using streamelement bot

hardy storm
#

you need to make sure they are mods and make sure the bot it in the channel

#

if it looks like this (stream elemetns bot) you its activated in you chat atleast

young hamlet
#

where do i see this ?

lament blade
#

on the right side

young hamlet
#

i found it. its there

hardy storm
#

make sure your timers is saved and enabled

#

like that

young hamlet
#

i just partet the bot and joined it again.. haha

round brambleBOT
#

@agile sandal Please follow our community rules:

  • No advertisement or stream promotion
  • Respect ALL server members
  • No NSFW/NSFL

Thank you

lament blade
#

@young hamlet or you part the bot, logout from the Dashboard, login into the dashboard and joined the bot into the chat

young hamlet
#

i did excactly that. And its working now. haha @lament blade

lament blade
#

ah nice! 😄

#

@paper summit try that too

paper summit
#

Thanks for the help for above. I just realized when I imported from Night Bot they imported everything but the actual messages! DERP! Betting that's why. (Also @young hamlet make sure you edit the chat time for your info to pop up too if it not active to zero! XO)

young hamlet
#

Ah thanks @paper summit

paper summit
#

or well the "chat lines" is zero other wise bot's dont go off til people talk in chat

#

😉

lament blade
#

write 5 in the Chat lines box

#

ok? LULW

hardy storm
#

help on what?

lament blade
#

how can i help you? FeelsOkayMan

leaden leaf
#

i did a chat widget on streamlabs and when i put it in a browser source on OBS.live it doesn't show chat?

hardy storm
#

well

#

try typing in your chat on obs

#

see if anything pops up

leaden leaf
#

nothing

lament blade
#

@leaden leaf we have too a Chat Widget 🙂

leaden leaf
#

streamelements has a chat widget?

hardy storm
#

it pretty easy to make on

#

yes

lament blade
#

yes! 😄

hardy storm
#

they do

leaden leaf
#

how do i get to it?

hardy storm
#

ill send a screen shot

lament blade
#

you create a Overlay

#

click on the +

hardy storm
#

nevermind

leaden leaf
#

Oh i can do that thanks 🤯

lament blade
#

and under stream tools find you the Chat widget

leaden leaf
#

👍

#

thanks!

lament blade
#

no problemo FeelsOkayMan

hardy storm
#

xd

#

what is even that

lament blade
#

What? monkaThink

hardy storm
#

the frog

#

its scary

lament blade
#

its Pepe the frog

hardy storm
#

ik

leaden leaf
#

is there a way to make the background transparent

lament blade
#

Yes, you choose under Theme "Custom"

leaden leaf
#

ok thanks

light imp
#

anyone know if you can make the emulated follower names go away after you are done testing?

leaden leaf
#

Refresh it in the dashboard thats all i know

light imp
#

ah

#

Thanks found the refresh

#

🙂

leaden leaf
#

cool

crude rivet
#

Hey, new SE user here. Ive been going through the dashboard view tasks that are listed for new accounts (i.e., setup chat bot, configure donations, overlay, etc.). After I set my security level of the chat bot and other settings, then enable the bot on my twitch account (and see confirmation in the actual twitch channel chat log), do I need to do anything else? On the Twitch side, do I need to do anything? Does it completely replace nightbot and stuff

abstract hemlock
#

@crude rivet /mod StreamElements on your twitch chat

icy ridge
#

My !watchtime doesn´t work how can i make it to work

lament blade
#

is loyalty activate?

crude rivet
#

Thanks @abstract hemlock ill look into that.

icy ridge
#

I activate it and now?

lament blade
#

is ```!watchtime```` under default commands enabled?

icy ridge
#

yes

lament blade
#

try it now 🙂

#

The watchtime always counts after 10 minutes

icy ridge
#

ist it normal in secs or can i make it in hours too?

lament blade
#

it's in minutes

icy ridge
#

idk because there it is in secs

#

has spent 0 secs watching z3qfn this is the text

lament blade
#

my mistake
Initially it is displayed as a second, but after a certain time as a day or hour

icy ridge
#

oh ok thanks for your help i hope it works

lament blade
#

how do i get my stream label for new subscribers to show twitch prime sub? do I need to create a new label for this?

versed tendon
#

Donation/Tipping Link Question
In short, is there a way to have our tip URL changed/updated?

In length, I recently made the switch to Twitch from Mixer. As I have been disabling my Mixer side of things, I noticed that I was given two different tip URLs...

midnatecity/tip on Mixer
midnatecity-5709/tip on Twitch

What I am trying to do is have my Twitch donation link to be midnatecity/tip - as that is the one that most of my community knows (plus it is cleaner looking in live chat or posts).

abstract hemlock
#

@versed tendon sorry the late reply, to switch between those urls, DM me your accountid and jwt token on each account

versed tendon
#

No worries @abstract hemlock ! I know you all get a lot of questions. 🙂 I'll send those to you via DM. Thanks!

deep ermine
#

I was streaming today . i trying to use the !permit command , the individual still could not post a link in chat. Is there a setting i am missing or got messed up for this to work correctly?

full spade
#

hello i have problem, i started streaming again, and change my name recently, and maybe thats why chat stats wont work, what can i do now? want to show top chatters but it says no data there

abstract hemlock
#

@deep ermine check other mod settings , maybe directly on twitch moderations or other bots

deep ermine
#

@abstract hemlock streamelements is my only bot besides Preztlerock

abstract hemlock
#

@full spade give my you oldname and your new username

#

@deep ermine check your the mod settings on twitch itself

full spade
#

@abstract hemlock my old was whyskiiTV , now its whyskii_

lament blade
#

any ideas?

ionic pawn
#

So I recently changed my Twitch password, and since then, even though I login with my new password, streamelements is giving me this:

round brambleBOT
#

@ionic pawn Streamelements on top of OBS -> Logout -> login

ionic pawn
#

Done that

#

Multiple times

#

Continues giving the same error

#

Also, several of my normal tabs that I use within are gone.

deep ermine
#

thank you, @abstract hemlock , it was a setting in twitch i had wrong

abstract hemlock
#

@ionic pawn Also try on OBS > Stream > Disconnect Account and Connect again

ionic pawn
#

That worked

#

Thanks

tired sun
#

How can I put the overley scenes in the obs for the dream?

#

stream

ionic pawn
#

Add a scene, then go to the sources and add the source

round brambleBOT
#

@tired sun To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

tired sun
#

thanks

lament blade
#

Is it possible for channel points to trigger a scene/overlay in OBS?

#

Do i need to create a label for twitch prime subscribers? as opposed to new sub label?

tired sun
#

Squeeps
but I have to have them downloaded

lament blade
#

is there a way to make the TTS on alerts talk over the audio of the alert, so it doesn't wait till the alert sound is over?

abstract hemlock
#

@lament blade we don't have a default label for prime, but we have for "resubs"

hollow pelican
#

my media request dock is empty , but the media request works fine in browser mode, how to fix?

abstract hemlock
#

@lament blade TTS starts just after the sound

round brambleBOT
#

@hollow pelican Streamelements on top of OBS -> Logout -> login

velvet spoke
#

@lament blade you might wanna checkout FyreWyre's things

#

do a twitter/google search

hollow pelican
#

yep, fixed, ty

lament blade
#

@velvet spoke for the scene triggers?

#

I can't find anyone named fyrwyre sadly

ionic kelp
velvet spoke
#

fyrewire maybe

#

it's a wierd name

#

😛

lament blade
#

found it much appreciated @velvet spoke @ionic kelp

velvet spoke
tired sun
#

How can I put the overley scenes in the obs for the stream and i have to download the everley

#

?

round brambleBOT
#

@tired sun To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

rare cairn
#

where do i go again to change my bots name?

golden python
#

need help

#

please