#helpdesk-twitch

1 messages · Page 572 of 1

zenith widget
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I was literally reading the ticket right now and was about to reply.

round brambleBOT
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@silver knot Account Merging - Please note:

  • Merging accounts only allows faster ways to switch between accounts
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
  • Merging accounts allows duplicating/sharing overlays between the accounts
    If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.
zenith widget
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Just note this above

silver knot
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who do i dm for the token?

zenith widget
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Me

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So I need the JWT token from the twitch and youtube or facebook

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just those 2

silver knot
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thanks so much.. big help i was about to run around my house screaming xD

blazing gull
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hi

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how do i test my alerts on the program?

silver knot
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so i setup the overlay using my twitch earlier, when youtube and facebook wasn't connected.. and tried going live and testing the alerts.. but i don't get the follow alerts from facebook.. is it because facebook wasn't connected to my twitch earlier?

round brambleBOT
zenith widget
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@silver knot As mentioned by the bot command, linked/merged accounts do not share data between them. Meaning that you need to load overlay from your Facebook account in order to hear alerts triggering on your facebook stream

blazing gull
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ty!

silver knot
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thank you again, now that it's all connected it should work like a charm now.. i'll give it a test.. thank you so much..

lament blade
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Hello i got a problem, i dont get Follower alert anymore since i get my name changed on Twitch.... i tried everything and nothing. Can anyone help me please?

round brambleBOT
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@lament blade If you changed your name on Twitch please follow these steps:
🔹 Visit https://streamelements.com/logout and then log in again with by connecting with Twitch.
🔹 On the right side of the dashboard page that opens, select "Join" under bot settings. If it says "Part" select that and then select "Join" to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
🔹 Post your new name here so that we can update your channel's chatstats tracking (must be done by staff).

lament blade
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i will try

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my first name on Streamelements was: DaniRipper , and now is DaniRippah

little oak
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just the names are needed, please take out your e-mail addy

lament blade
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oki

little oak
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old name then new name is all you need and a staff will fix it for you ASAP

lament blade
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ok thank you, its fine then, i have done those steps

little oak
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k sweet igaHype

zenith widget
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done

lament blade
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thank you very much, i was crazy about that

still hollow
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Hi there
I don't get any report emails.
My last report came on December 27th, 2019
I have not changed anything.

zenith widget
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DM me your email

lament blade
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Hey KeiZar, its still not working, my last follow alert was on 13 jan

royal violet
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hello

zenith widget
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@lament blade There we go

round brambleBOT
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@royal violet Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

royal violet
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WASSUP

lament blade
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ow i didnt see

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im gona check on my panel

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at last! thank you

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it works

zenith widget
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👍

floral badger
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Hey i’m wondering about the stream elements app for ios? Eny beta or something released yet?

zenith widget
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Its in limbo

floral badger
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Limbo? Sorry my main language is dutch :p

zenith widget
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we are in the talks for an iOS version of the app

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if you are referring to the mobile app

floral badger
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Yes indeed would love to use it for my IRL streams can i apply somewhere as a betta tester?

zenith widget
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There is no beta for it

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because its not made

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as I said, we are just in the discussion part for the app

floral badger
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Allright

weak delta
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So, I'm stupid? I have admin for 4 streamers and I can't figure out how to change the profile I am accessing.

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I go to standard Dashboard and it points me to Streamer A.

zenith widget
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From the top left -> click your channel

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to leave the roleplaying -> stop roleplay on the right

weak delta
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That's my top left.

zenith widget
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to leave the roleplaying -> stop roleplay on the right

weak delta
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OH

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The big STOP button

zenith widget
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yes

old fern
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I need help setting up a watch time command for my YouTube stream (PLZ HELP!!!)

zenith widget
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Watchtime is not available for Youtube, as its connected to the loyalty system, which is not implemented for YT.

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Due to limitations from their side

old fern
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Bs my friend has it on his YouTube

zenith widget
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He may be using another service that provides watchtime

acoustic ore
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is there any way to hide/delete my chat stats or for streamelements to stop tracking them

zenith widget
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I can remove them

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I just need your username

acoustic ore
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alright can i dm u?

zenith widget
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Just place your username here

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Done

weak delta
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I just been going through the logs of the channel and I think I got the info I wanted but that overlay that XQC has where if chat spam emotes and it appears on stream... custom made, right?

acoustic ore
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thanks

zenith widget
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@weak delta I'm not sure I understand what you are referring to

weak delta
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There is a widget where if chat keeps spamming a certain emote that emote appears on stream. I see KappaGen but that seems to only be able to be activated with events and not normal chat spam.

zenith widget
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ah you mean this

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or something like this

weak delta
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Yeah, something close like that.

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But it like moves around and stuff like the KappaGen.

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Or it would be like multiple emotes all over the screen without the counter... though I suppose by adding that widget multiple times in fixed locations might be close to the effect.

zenith widget
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well its gonna the be same emote on each location you place it

weak delta
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True. Hmm. Dang.

floral badger
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hey i have a question i normaly have my acc connected to SE GrCtrl so the bot reply's with my acc but suddenly it stopped working last streams eny thing changed?

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and i'm allso having some problems with an overlay where i have a slide show of video's with reminder to sub etc but latly i have to reflrech my SE overlay every 30mins or so because it stops and keeps displaying the popup

round brambleBOT
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@floral badger Due to a sudden and unforeseen Twitch API change Custom bot name feature through OBS.Live / Ground Control not working temporarily - this means that we cannot get the tipping link from your panels in order to activate the Custom bot name(This includes the tipping settings check).
We are looking into it. No ETA on a fix yet.

floral badger
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oh okay api changes are anoying hahah

zenith widget
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For the asset rotator, recheck the timers you've set on the widget.

floral badger
zenith widget
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delete it and add it again

floral badger
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allright

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if i do these settings will they just keep looping after the 6 of them have been played or do i need to set the iteration pause or do i need to set it to 450 as well

zenith widget
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Initial timer is the time between the images

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iteration pause is when the next time they will start looping again

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show images is self explanatory

floral badger
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so if i don't set 450 there as well they Won't Loop right?

zenith widget
floral badger
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aha but if you had 6 images you would need to raise the 10

zenith widget
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most likely the initial 3250 seconds you placed (54.2 minutes) might have bugged out the widget

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thats up to you

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the initial timer is the time between each asset

floral badger
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okay awesome

zenith widget
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then the delay between the loops

floral badger
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goedgaLove much love

gilded token
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I need some help with loyalty points

weak delta
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@zenith widget Is there a timer somewhere for that widget you sent?

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Seems to be stuck or stay forever.

zenith widget
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Which widget?

round brambleBOT
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@gilded token Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

weak delta
zenith widget
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I believe there is a timer option

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that you can set for how long the emotes stay

weak delta
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Oh I thought you made it but it was fyrewire. Derp on me.

inner coral
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Hey everyone, is there a way to get custom sound alerts when you drop a specific number of bits?

weak delta
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Yes, click on variations in the cheer settings of your alert widget.

wary halo
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@inner coral just add another variation to the bits section in the alertbox widget with the sounds you want and then set the number to 'at least' x amount

weak delta
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Click on the arrow for "variation settings" and then click "add new variation"

wary halo
weak delta
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You'll be able to customize it either based on how many bits donated, or based on username.

inner coral
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ah perfect! thanks so much ❤️

weak delta
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I'd configure the condition to exact, personally so the alert only plays when that SPECIFIC amount is donated.

wary halo
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yeah i was trying to figure out what the word was 😛

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super tired at the moment

weak delta
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I got you. ppimCoolcat

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Bit alert variations are my jam.

umbral hare
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how do you add commands using chat as a mod?

round brambleBOT
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@umbral hare You can make changes to custom commands in chat with!command add/remove/edit/options/show Valid flags for !cmd options are: -cd (number) -usercd (number) -cost (number) -level (number) -type (say, whisper or reply) -count (number). --- Example: !cmd options twitter -usercd 60 -type reply -level 250

tight harness
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So for example !command add <command name> <response>

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Then you can edit it with !command edit <command name> <the flags above> <value>

lament blade
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hey guys , how could i make the different video quality appear while streaming , whether to choose between 160 or 720

ionic kelp
lament blade
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this variation doesnt appear for me when i stream

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dunno which settings to make this appear

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when i stream only one option appears which is the source one

ionic kelp
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There isn't. It's only provided automatically for partners and anyone else gets it randomly.

lament blade
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aha

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ok thanks @ionic kelp so other spectators gonna have these options right

ionic kelp
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Once you get the lucky chance yes. But it's not always bound to happen.

crisp monolith
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Heyo so I'm pretty new to donations so I set up my PayPal and I think I did it correctly

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So do ppl just click on this and donations go through my PayPal?

twin sentinel
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yes.

lament blade
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thanks for ur support BASSHUNTER

crisp monolith
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Alright bro thanks 😁

ionic kelp
crisp monolith
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So if someone donates, and I'm live, will stream element show that someone did it in chat

ionic kelp
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Only if you have the chatbot connected to your channel with the chat option enabled.

crisp monolith
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Alright I do

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So it'll say something along the lines of user has tiped blank $s

ionic kelp
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From what I understand yes.

lament blade
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@ionic kelp sorry for nagging but how could i insert and overlay i have on my streamelement site to the application

round brambleBOT
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To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

lament blade
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THANK YOU SO MUCH !!razW yogevHey HandsUp

supple spear
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I have tons of questions. I have streamlabs set up now, but it's not really doing much. I can't watch videos.

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If i wanted to watch videos on how to set things up I already have a dozen lined up and none of them include streamlabs

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or stream elements sorry

jade remnant
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this isnt stream labs

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you will need to ask them

supple spear
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yeah derp

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I say that

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how to use the timer?

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I've wasted 30 minutes here and learned anything.

jade remnant
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If i wanted to watch videos on how to set things up
everything was provided to you in #general-chat

your response was "And no patience for videos but thanks anyway.. Guess I will figure it out on my own"

but if you want the link, you can go here to set them up
https://streamelements.com/dashboard/bot-timers

chat lines are how many lines of chat is needed before the timer starts
online interval is how long the bot has to wait before sending the message when online

supple spear
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I just thought it would be a bit more hands on. Not just, here is the video go waste an hour of your time..

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Thanks for the link, just a bit disappointed

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Anyway I don't think that's what I had in mind

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I wanted timer to put on screen

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This is not that?

elder sorrel
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So a countdown of some sort

supple spear
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Aye because I take breaks

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And assuming I can make it back in 3 minutes

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This is probably not something Stream Elements offers I guess

elder sorrel
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I've been away for awhile but there should be a Stream countdown timer if I remember correctly in the Overlay Editor.

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Double checking.

supple spear
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Gracias

elder sorrel
supple spear
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Yeah I'm not sure that works the way I want it to

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I'm looking for a box I can put up on screen for 3 minutes whenever I want.. Not just something that happens before my stream starts

elder sorrel
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You can enabled it whenever you want

supple spear
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how? when i click it.. just pops up on default channel

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don't see anyway to do anything else with it

tight harness
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It can be customised, it doesn't need to be used only for a stream start countdown

elder sorrel
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As you can just have the Countdown widget in a overlay by itself & put a hotkey in OBS (if you don't have a Stream Deck) to activate/deactivate the overlay

supple spear
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how to customize? I just clicked it

elder sorrel
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If you're in the Overlay Editor -> Would be on the left side that shows the side menu where you can change the minutes / hours / seconds / etc.

supple spear
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Ok and this is explained in the video?

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What part of the video?

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I don't want to watch the whole thing

tight harness
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You don't need to watch the video as we've explained it here

supple spear
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I'm not in the overlay editor i don't think.

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You've explained. I still am not sure though. Where is this overlay editor?

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I am just in the configure part of twitch extension

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and turned it on

jade remnant
elder sorrel
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If you haven't created an Overlay. Click Create Blank Overlay

supple spear
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wait it says i need to use OBS

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I use streamlabs

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It is not compatible?

round brambleBOT
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@supple spear We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

supple spear
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wow

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Let me know when u update ur software to work with streamlabs

jade remnant
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haha, its not us that needs to update it

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slobs are competitors and try to stop SE overlays

supple spear
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Hmm

jade remnant
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sometimes they work sometimes they dont

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speak to SL

supple spear
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Streamlabs is easy set up though.. OBS is a pain

jade remnant
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obs is simple to set up

supple spear
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Streamlabs does everything automatically essentially

jade remnant
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cool

supple spear
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I can use OBS i guess. but this is gonna take much longer than I expected

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Anyway thanks for all the help guys. Have a wonderful day

lean ridge
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Hi

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I have a question

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Can I put the song request in Streamelements (but you need to pay 5 channel points)

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Is posible

late sable
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guys pls help me

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in stream elements its showing my youtube chat but i dont wanna stream to youtube i want to stream to twitch

twin sentinel
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Set Loaylty points cost in the media request settings @lean ridge

round brambleBOT
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@late sable Streamelements on top of OBS -> Logout -> login

late sable
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how do i get my twitch chat and other windows back

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thanks

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meh i try it then appears the boxes appear for a split second and disappears also i cant get it back with views> docks

round brambleBOT
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@late sable If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

  1. Make sure you are on the latest and greatest version of OBS.Live
  2. exit OBS (make sure OBS is not running)
  3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
  4. start OBS.Live
  5. Settings -> Stream -> disconnect -> connect
late sable
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tyty sir ai

jolly berry
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I'm hoping someone can help, are twitch channel points different to the points system on stream elements ie. loyalty points?

twin sentinel
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yes.

ionic kelp
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And atm have no way to interact together.

lean ridge
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@twin sentinel Where I can do that

jolly berry
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i thought so, what with twitch channel points being set, and you can't change them but on stream elements loyalty points system you can set them to what ever

lean ridge
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And other thing can I put an item in the Stream shop that name "song" and when you buy that you put the title of the song and the bot put

jolly berry
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but the loyalty points on stream elements can't be used to purchase emotes,highlight messages on twitch points system am i right?

lean ridge
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I can do that

twin sentinel
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yes, that is right @jolly berry

jolly berry
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i think what got me confused was when you type !points in to the twitch chat, its only revelling the stream elements loyalty points

lean ridge
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@twin sentinel And other thing can I put an item in the Stream shop that name "song" and when you buy that you put the title of the song and the bot put

jolly berry
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my viewer's last night got abit confused

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so did i lol

late sable
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is it possible to not have the chat window and media request window minimize when i minimize the main obs window?

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with the client open it drops my games fps pretty hard so id like to close the main window and keep chat open

twin sentinel
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Not that I am aware of @late sable

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@lean ridge Afaik that cannot be done automatically with a store item.

lean ridge
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Ok

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And how can I active the songrequest in Streamelemets

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I don´t see the option

twin sentinel
lean ridge
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And with channel points

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How Can

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I put

twin sentinel
late sable
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@twin sentinel okay thanks anyway ill just disable the preview since that drops my fps hte most

plush raft
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Hey guys, hosts for 0 viewers do not pop up. I have set the minimum to zero, however, it does not work... but it used to 👀

round brambleBOT
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@plush raft Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

  • All hosts coming from an online channel with at least 1+ viewer
  • Auto host events with at least 1 viewer - only from a channel that just went offline
    Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.
plush raft
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Also, my mod who built my bot has hooked into the Twitch API and fetched the Subscriber Points data and it works... any chance of fixing the "Sub Points" widget in the overlay soon?

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Thanks

twin sentinel
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No ETA.

tight harness
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If we haven't put an update in #270206314561404928 about it I would say it's safe to assume that it is still a work-in-progress

jolly berry
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thanks for the help guys

lament blade
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how come the streamelements leaderboards thingy is not loading

twin sentinel
lament blade
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huh

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weird

deft root
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hey is there a way i could hide the video for media share on my end?

twin sentinel
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No.

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Or you can make the dock smaller in OBS.

deft root
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well thats not really the issue

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whenever i have the video open, it creates an input delay on my mouse in game

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its the same thing whenever i have my preview enabled on obs

twin sentinel
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Then nothing much you can do, other than disable the preview afaik.

late shuttle
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Hello, there seems to be a bit of a bug, when i try to change bot messages specifically for Subs, Cheers, Raids and Redemptions, they reset even though the "Saved" green pop-up shows top right side

ionic kelp
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@late shuttle Try in another browser/incognito?

late shuttle
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Will do 🙂

ionic kelp
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And what browser you trying to do it in?

late shuttle
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Chrome

ionic kelp
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Chrome chrome or Edge chrome?

late shuttle
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Chrome chrome

ionic kelp
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🤔 Try what I said and see if it works.

late shuttle
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Ok, the other browser displays it correctly (the way i've set it up)

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Is it the cookies then?

ionic kelp
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Possibly.

late shuttle
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Alright, thank you very much 🙂 Will clear that up

woeful juniper
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On the media request page, I don't have a bar below the currently playing video where I can skip ahead or backwards in what's playing. If that makes sense.

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Lemme post a screenshot

twin sentinel
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When you hover over the video, is there a time bar?

woeful juniper
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Yes, but when I click show on stream and hide the video it doesn't let me control it. I don't want a block of the video on my stream.

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There used to be one below it and it spanned across the space.

twin sentinel
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Yes, but to comply with new Youtube regulatiosn, we cannot do that anymore.

woeful juniper
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How am I supposed to control the time bar without it showing on my stream?

austere pumice
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need help

woeful juniper
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I don't have any other options for background music due to my setup

twin sentinel
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Checkin internally. @woeful juniper

austere pumice
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how do i use my overlay?

ionic kelp
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@woeful juniper This only applies with the MR page. You can still use OBS.Live or GroundControl.

round brambleBOT
#

@austere pumice To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

ionic kelp
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Which aren't effected.

woeful juniper
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@ionic kelp I can't use either of those because I stream via Mac and there's no Mac version of those.

ionic kelp
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Ah. FeelsBadMan

woeful juniper
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Yes, unfortunately, there's no Mac versions of any stream software except Elgato's Game Capture HD which is what I use.

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I can't use OBS Studio for audio reasons

ionic kelp
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LUL I know.

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Bad reasons at that.

dry hare
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Because Apple made the mistake of not picking up SoundFlower

woeful juniper
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Yeah, I have issues with audio using OBS Studio.

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Sadly it's all I have to stream with at the moment.

dry hare
woeful juniper
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@dry hare Try a 2014 Macbook Air 🤣

dry hare
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I'm crazy......not insane

woeful juniper
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LOL that's what I currently use

dry hare
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yikes

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put a tip goal on your overlay of about $2000 for a new amazing PC

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😉

woeful juniper
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Not when I'm unemployed LUL

dry hare
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you can still do a tip goal for your streams

woeful juniper
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I do use a tip goal, but sadly that has to help towards bills and living expenses

dry hare
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be like "this 2014 MacBook Air is legit, but she's old"

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make it a bit/cheer goal?

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Umm.... for the MR thing....

woeful juniper
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I guess just listening to game is how it has to be. It just gets monotonous.

dry hare
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idk if there is a workaround....

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I have done pretzel.rocks in a browser on my mac....but the volume control is severely lacking

woeful juniper
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Sadly can't use desktop audio or anything with Game Capture.

lament blade
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anyone know how to deal with donation trains in stream elements? RIght now the TTS goes over the media

dry hare
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what do you mean can't use desktop audio?

lament blade
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How do you prevent TTS overlapping media during a donation train?
e.g. 4 donations in a row, the media of donation 1 is still playing but the tts of donation 2, 3 4 go over the media
i want: TTS donation 1 > Media donation 1 > TTS donation 2 > Media Donation 2 etc. etc.

dry hare
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The alert duration would need to be extended by however many seconds the TTS is. The alert duration is a global setting because it's impossible to determine the TTS duration and have the alert duration modified for the TTS.

woeful juniper
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@dry hare Desktop audio like OBS can do.

dry hare
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Extend your alert duration by however many seconds you need

lament blade
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so if my media is maximum 1 min20

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you mean to extend the TTS to 1 min 20

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how do i put a overlay on?

dry hare
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depends on how long the TTS is

lament blade
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14 seconds atm

dry hare
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if your alert plays for 3 seconds and the TTS is 5

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make the duration 5

round brambleBOT
#

@lament blade To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

lament blade
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but if peopel donate under $5, it is no media so it needs to be shorter

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Maybe I did not explain myself well enough

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use case:

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  1. Someone donates $5 with a media link that plays a video for 1 minute and 40 seconds
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  1. The TTS plays and at the same time the media starts playing (problem 1)
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  1. The media of this donation is at 30 seconds and then someone else donates $5 with a media link for a video of 1 minute 20 seconds
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  1. The media of donator two plays over the media donated by donator 1 and is actually drowned out by the sound
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  1. After the media of donator 1 has finished, the media of donator 2 starts
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  1. During the media play back of donator 2, donator 3 donates $2 without media
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  1. The TTS of donator 3 gets completely drowned out by the media of donator 2
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  1. etc.
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this x 40 🙂

pastel jay
#

where can i report an issue for loyalty system?

unkempt grove
#

hello everyone, im got hosted multiple times before and every time i only see it in the chat section in OBS.live but i dont see it in the activity feed and also i dont see any alerts running for it, does anyone know the issue?

dry hare
#

@pastel jay You can provide a description of your issue here

lament blade
#

If i don't get a response, does this mean that this is a known issue and can't be fixed at the moment?

dry hare
#

@unkempt grove are they hosts with 0 viewers?

#

@lament blade I'm asking

lament blade
#

👍🏽

unkempt grove
round brambleBOT
#

@unkempt grove Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

  • All hosts coming from an online channel with at least 1+ viewer
  • Auto host events with at least 1 viewer - only from a channel that just went offline
    Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.
dry hare
#

There is also no value having an alert of a host with 0 viewers

pastel jay
#

whenever my viewers use points to enter the giveaway...points system does not show accurate value.

#

of remaining points

unkempt grove
#

i drrr

#

i seeeee

dry hare
#

if you get a host with 1 viewer, you'll get an alert

#

if that doesn't work, then definitely let us know

pastel jay
#

everytime it uses extra points to enter the giveaway and shows remaining balance as negative

unkempt grove
#

thanks for the info

dry hare
#

do you have a screenshot of this @pastel jay

pastel jay
#

ye i can capture them from my video recordings

devout sinew
#

Hey is it normal that alerts kind of freeze rn? they r fine in the editor to be previewed but in obs itself it only renders every couple of frames, used to work till today?

round brambleBOT
dry hare
#

try that ^^

clear hazel
#

My streamelements bot has changed back to it’s original bot name and I can’t seem to find the option to change my streamelements bot name anymore. I had it setup for a year with no issues. Any idea why it wouldn’t have my custom bot name anymore?

ionic kelp
#

@clear hazel Ground Control?

clear hazel
#

Yes

round brambleBOT
#

Due to a sudden and unforeseen Twitch API change Custom bot name feature through OBS.Live / Ground Control not working temporarily - this means that we cannot get the tipping link from your panels in order to activate the Custom bot name(This includes the tipping settings check).
We are looking into it. No ETA on a fix yet.

clear hazel
#

Oh ok

#

Thanks bot

#

🙂

devout sinew
#

Alrdy did, seems like restarting obs a few times fixed it, sorry for timewaste 😄

ionic kelp
#

Contrary to that it does work with OBS.Live atm.

clear hazel
#

I’m using streamlabs obs

ionic kelp
#

Ah. That would be an issue.

dry hare
#

@clear hazel if you're using streamlabs obs... there is no option to change your bot name for streamelements

clear hazel
#

Okay. I will wait for it to get fixed then. No worries

#

Thanks for your time

dry hare
#

@lament blade are your alerts/alert durations based on a specific dollar amount?

pastel jay
#

@dry hare

dry hare
#

eh?

pastel jay
#

here

dry hare
#

well then....

lament blade
#

@dry hare yeah, minimum $5 and then a certain amount of dollar cents per second with a maximum of 3 minutes

dry hare
#

that's new

#

and each dollar threshold is a different video duration?

ionic kelp
#

@pastel jay Small hint: press alt+print screen to capture the window/monitor in focus if you have more than 1.

lament blade
#

@dry hare let me get you a screenshot its easier

dry hare
#

I'm thinking you might be able to solve this using Alert variations

lament blade
#

you mean by tuning the TTS length with the media length?

#

so the TTS stays on screen for the duration?

dry hare
#

sort of....

pastel jay
dry hare
#

you can set the variation alert duration and the TTS delay

#

for each variation

lament blade
dry hare
#

Which should let you specify that if an alert is more than $5 but less than $10, this video plays

lament blade
#

maximum duration 3 minutes

pastel jay
#

@ionic kelp is the screenshot fine now?

lament blade
#

But as soon as someone donates e.g. $5.12 it will be off

brave ingot
#

how do we get our 1099s off stream element's?

dry hare
#

So your issue is that your viewers are tipping for Media Requests, and the tip alert is playing at the same time?

lament blade
#

yes, and that the next donation TTS plays over the media of a previosu donator

#

so you have like two queues that are not synced

#

1 queue = TTS

#

1 queue = media

#

they do not act in tandem

dry hare
#

correct

lament blade
#

so I am trying to get grip on this since donators feel cheated

#

since their donations get drowned out

#

if it happens once, or twice i can live with it, but it happens all the time ;D

pastel jay
#

@dry hare please check my issue also after ❤️

dry hare
#

We're asking about it

lament blade
#

Thanks @dry hare , best solution for me is that stream elements know the relation between the donation and media played so it can played in the righ torder

cinder olive
#

@pastel jay mind heading over to your channel and starting a random giveaway?

dry hare
#

The problem is that there is no way to have the tip system determine the length of the video being requested and then delay the TTS of the tip until the video is finished, which is of varying length based on tipper input

pastel jay
#

@cinder olive right now?

lament blade
#

the song request page knows when the video is ended, whenever that is should be the trigger to go to next tts

cinder olive
#

Indeed.

dry hare
#

yes, however the songs are pulled from YouTube

#

which isn't owned by SE

cunning tiger
#

Im trying to setup a subscriber alert.. Every time I delete the default alert and then upload my video and save, it never works. Its show my video in the preview, but anytime I "emulate subscriber event" it keeps showing the default. PLEASE HELP. Been dealing with this for a week.

cinder olive
#

yogevThink I thought SE owned the internet

dry hare
#

I don't know how much back-end coding would be required to make that work the way you're asking Rowlow

pastel jay
#

@cinder olivetilda done

dry hare
#

@cunning tiger do you have any variations for your subscriber alerts?

cunning tiger
#

hmm. Not sure. I dont beleive so

lament blade
#

@dry hare thanks for hearing me out, just wanted to confirm that i did not miss out on a simple solution 🙂

cunning tiger
#

@osuna No

#

@dry hare Thhat gave me my answer. I just turned them all off and it worked

dry hare
#

It's definitely a programming logic thing...but that's definitely something that would need to be put on a roadmap and tested thoroughly before being implemented Rowlow. Please drop it on the ideas board so it can be seen. I would maybe word it as "link Tip TTS to MR so TTS can play either before or after the MR"

cunning tiger
#

😋 Thanks

dry hare
#

@cunning tiger also make sure you don't have any custom CSS on your alerts

cunning tiger
#

ok

lament blade
#

@dry hare for sure will do - it is just mimicing how streamlabs deals with it, they have TTS and MR linked

agile nebula
#

how do you put alert boxes on your stream? I only have open broadcasting studio

#

i have mac os

pastel jay
#

@cinder olive thanks ❤️

round brambleBOT
#

@agile nebula To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

west bobcat
#

Is there anyone I can talk to about the Merch Beta? Not sure where to ask?

cinder olive
#

Are you in the beta? monkaS

#

Too late bucko 😉

ionic kelp
#

Not showing anything in the other channel

vale wedge
#

Hey, im trying to change fonts on the alerts but nothing changes, even after saving or trying multiple fonts, anyone else having this problem too?

vagrant estuary
#

I have a quick question, how do I put in a text-to-speech for my live stream? I can't always see my text when I'm live streaming and it would let me react faster if I can hear their questions then having to get out of game to just see what was said.

dry hare
#

you want your chat messages read as TTS?

wary lark
#

that can be very obnoxious very quickly just a warning

cinder olive
#

I said a hip hop the hippie the hippie to the hip hip hop and you don't stop the rock it to the bang bang boogie say up jump the boogie to the rhythm of the boogie the beat

vagrant estuary
#

@dry hare yes. That's what I'm looking for. @wary lark not for me since I have very few people that post in my streams.

wary lark
#

that should do the trick

vagrant estuary
#

I don't know how to use that. It's a website, not my twitch channel.

wary lark
#

why yes it is indeed a website

ionic kelp
#

It's actually fairly simple setting up from what it seems.

#

Downside is unless you wanna have the audio played on stream as well you'd need to filter it out to another source.

#

But just click the button on the page and the platform option in top right.

solid pollen
#

I'm having issues where when someone who's channel is offline or only has 1 viewer, the host notifications are not going off and it's also not showing in my activity feed. I've made sure that the alert value is set to 0 but it still won't display. Anyone else have this problem.

grave forge
#

@solid pollen I have the same problem, it does show up in Twitch chat though

solid pollen
#

Same

grave forge
#

Also I'm having issues with a wrong subcount, I think it might be due to one of my subbies having had some issues with the payment of his sub and it getting shared twice. The number in streamelements is 1 higher than Twitch shows

round brambleBOT
#

@solid pollen Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

  • All hosts coming from an online channel with at least 1+ viewer
  • Auto host events with at least 1 viewer - only from a channel that just went offline
    Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.
cinder olive
#

@grave forge ^

round brambleBOT
#

@grave forge If you are using the total follower/total subscriber widget, reset your session from the Activity Feed to fetch updated data from twitch. If you’re using goal widgets, you can edit the progress of any goal by going to Activity Feed > Widget Data > Goals. This can also be found in the overlay editor by selecting DATA (next to WIDGETS) > Goals

nocturne mesa
#

im trying to set up media request for my friend but every time i turn the song request command on and enable the module it says it saves but when i refresh it is disabled

cinder olive
#

Try enabling it on Chrome.

nocturne mesa
#

im on chrome

cinder olive
#

Try enabling it on Incognito Chrome.

nocturne mesa
#

still doesnt work

icy trench
#

hi im having a little bit of bother with the alertbox stuff could someone talk me though a fix for non center alerts

cinder olive
#

Pardon? @icy trench

#

@nocturne mesa When you enable it, does it do anything other than enable then once you refresh be disabled again?

nocturne mesa
#

all it does is enable all the commands for songrequest then disables after refresh

cinder olive
#

Mind trying it on firefox?

#

SOrry for late response, gave my animals a bath LULW

nocturne mesa
#

doesnt work on firefox either

#

it works on my account tho

cinder olive
#

Does it work when the account owner does it?

twin olive
#

I'm still having problems syncing my twitch bot to streamelements ground control after the API change. Do i need to relink the account?

cinder olive
#

GroundControl does not currently work, youll have to use OBS.Live

round brambleBOT
#

Due to a sudden and unforeseen Twitch API change Custom bot name feature through OBS.Live / Ground Control not working temporarily - this means that we cannot get the tipping link from your panels in order to activate the Custom bot name(This includes the tipping settings check).
We are looking into it. No ETA on a fix yet.

twin olive
#

so you guys dont know when the bot name change will be back up?

cinder olive
#

At this moment in time, no

tight harness
#

I can manually fix it

tight harness
#

@twin olive Should be working for you now

orchid radish
#

Is notifications down cause I don't see host notifications popping up when I have them enabled

round brambleBOT
#

Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

  • All hosts coming from an online channel with at least 1+ viewer
  • Auto host events with at least 1 viewer - only from a channel that just went offline
    Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.
lament blade
#

got a question about paypal, I set up a business account for privacy but is it necessary to upload documents for the account to work?

cinder olive
#

Sometimes.

lament blade
#

sorry if this question isn't appropriate on here

cinder olive
#

Unfortunately I cant tell you it will, because oddly enough sometimes it doesnt.

#

In theory though it will require some documents from you.

lament blade
#

hmm ok

#

hope it doesn't then lol cause i didn't put my actual name in there obviously and i don't want to change it back and forth while waiting for verification

#

then again I'm just a bit paranoid lol

cinder olive
#

I would uh, definetly do that.

#

As in put the proper info on the account.

#

Great way to get your account locked LULW

lament blade
#

well if it's an issue i'll just change my name and fair enough lol

#

the issue is about anything showing when doing a payment

#

i.e email, name etc from paypal

twin olive
#

@tight harness thanks man!

fathom lance
#

huhu german guy online need help pls

maiden carbon
#

this nvenc update coder is happening to me again and my drivers are updated and its not letting me stream

#

i use vbr nvenc (new) i have a rtx 2080ti i7 8700k gpu how do i fix this!

icy trench
#

when the alert gets triggered its well off centre

soft nymph
#

One of my overlays that shows the sub count started to always have the number above the real one. Imagine I have 3 subs and it shows as 4, if I have 6 it shows as 7. What should I do to fix this?

round brambleBOT
#

@soft nymph If you are using the total follower/total subscriber widget, reset your session from the Activity Feed to fetch updated data from twitch. If you’re using goal widgets, you can edit the progress of any goal by going to Activity Feed > Widget Data > Goals. This can also be found in the overlay editor by selecting DATA (next to WIDGETS) > Goals

cinder olive
#

@icy trench In the overlay editor, have you tried centering it?

#

Un der the Position section theres a "Center Widget" button

round brambleBOT
#

@maiden carbon Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

cinder olive
#

@fathom lance #🇩🇪︱deutsch

icy trench
#

how its not even showing up

maiden carbon
cinder olive
#

If it isnt showing up in your overlay editor... have you tried adding it?

icy trench
#

now*

#

its fine in the editor just not in the obs part

cinder olive
#

@icy trench And youre sure you added it to OBS correctly?

round brambleBOT
#

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

cinder olive
#

As in followed all of those instructions?

soft nymph
#

I already did reset my session, doesn't work.

icy trench
#

i followed an tutorial on YouTube that said something else ill try that

cinder olive
#

🤔 Mind linking that tutorial?

icy trench
#

ye

cinder olive
wary halo
#

wtf is that guy doing

icy trench
#

thanks dude that helped alot

cinder olive
#

you watch it too ruben?

wary halo
#

yeah

cinder olive
#

i feel I lost some iq from that

wary halo
#

it doesn't make any sense

cinder olive
#

i think he set the dimensions of the browser source to the dimensions of the alert?

wary halo
#

yeah he did

#

but that is super weird

cinder olive
#

^

wary halo
#

i've never seen someone do that

cinder olive
#

OBS Classic

wary halo
#

and it's weird that he got it to work like that, because the whole overlay is still 1920x1080 by default

cinder olive
#

NGL I didnt even know it told you the dimensions at the top right

#

I did technically learn something from that video LULW

icy trench
#

haha learn something new everyday it seems

wary halo
#

but can you send a screenshot of how the alert looks when it plays in OBS?

icy trench
#

it works fine now thats i did the 1920x1080 but how it looked was all i got was the edge of the alert

cinder olive
#

Yeah because you were cutting the display range

#

Now that you have 1920x1080 in its displaying fully

wary halo
#

yeah because what he did doesn't make any sense in the vid

cinder olive
#

His method was a OBS Classic thing yogevThink

icy trench
#

ahh

novel maple
#

i went to go live but it say no

wary halo
#

screenshot please of the error

novel maple
#

ok

soft nymph
#

One of my overlays that shows the sub count started to always have the number above the real one. Imagine I have 3 subs and it shows as 4, if I have 6 it shows as 7. What should I do to fix this? I did reset my session 2 times already and it didn't fix the problem.

wary halo
#

Go to the overlay editor on the overlay you have them on > Data (in the blue bar) > Goals

novel maple
#

one sec

wary halo
#

see if you can change it there @soft nymph

soft nymph
#

But this is not a Goal, its just the total number of subs @wary halo

wary halo
#

okay

round brambleBOT
#

@soft nymph If you are using the total follower/total subscriber widget, reset your session from the Activity Feed to fetch updated data from twitch. If you’re using goal widgets, you can edit the progress of any goal by going to Activity Feed > Widget Data > Goals. This can also be found in the overlay editor by selecting DATA (next to WIDGETS) > Goals

maiden carbon
#

failed to start streaming nvenc coders are up to date

round brambleBOT
#

@maiden carbon 1) Restart OBS
2) Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3) Stop your stream/recording.
4) Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.

(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)

maiden carbon
#

idk y its not letting me stream it let me before many times now it just stopped its very frustrating and my last stream was on Wednesday and then i tried again and it wont let me stream again

ornate escarp
#

can anyone help, my in game overlay won't appear on my stream or when i launch it from the streamelements site

maiden carbon
cinder olive
#

Try changing your encoder @maiden carbon

round brambleBOT
#

@ornate escarp To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

maiden carbon
#

i hav a 2080ti tho and my gpu cant handle with out pxelatiung

#

pixelating

#

the only one i didnt try was x264 and it looks really bad

wary halo
#

nah you should stick to Nvenc

#

it's safes more CPU

cinder olive
#

Should yes

#

Was curious if it would fix the issue or not

wary halo
#

but COD is know to have issues

cinder olive
#

^

soft nymph
#

Idk but in Total subscribers it says I have 4 but on Twitch itself it says I have 3 I hope Stream Elements is not counting my free sub as a sub putting it always one above.

wary halo
#

no it shouldn't be like that

#

did you try to remove the widget and add a new one?

#

just to make sure it's happening there too or not?

ornate escarp
#

so the AI didn't help, I've had the overlay for a while and it's suddenly stopped working. when i launch the overlay from the website i get a blank tab. anyone have any ideas how to fix this?

round brambleBOT
mystic wolf
#

any reason streamdeck buttons to change volume of song requests no longer work? figured I'd wait for it to fix itself but it's been 3 days and no luck.

#

works fine still for pause, play, skip

soft nymph
#

@wary halo I still didn't try that, I will in a few hours.

wary halo
#

@mystic wolf Youtube made changes and we had to change how the SR works, volume can only be done in the vid itself now 😦

ornate escarp
#

still no luck from the AI

round brambleBOT
#

@ornate escarp Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page

mystic wolf
#

oof

#

thanks for the heads up

wary halo
#

yeah no problem, it sucks for everyone

ornate escarp
#

done that too

mystic wolf
#

at least it prevents mods from setting volume to 100 when i'm busy dying in games

#

they will be disappointed. personally it's a plus for me

wary halo
#

@ornate escarp asking around internally for it

ornate escarp
#

ok thankd

lime notch
#

hi! My bot is not responding anymore, at first i thought the service was down, but it does react to redeem commands (no feedback though)

#

i did the usual things like making the bot leave and reinvite him

wary halo
#

yeah it's not even responding to the most basic command i see

lime notch
#

yeah i didn't even miss with it

wary halo
#

and you didn't change your name right?

lime notch
#

nope

cinder olive
#

Mind humoring me and parting it/having it rejoin once more?

lime notch
#

yeah sure!

#

done

jovial lion
#

hello! for some reason my stream does not hear the gameplay

#

im running a go xlr mini with an XLR mic and the mic is coming through perfectly but viewers say they cannot hear game audio

wary halo
#

can you hear game audio in your headset?

jovial lion
#

yes

wary halo
#

check the routing table in the app

jovial lion
#

in streamlabs obs or the mixer app

wary halo
#

that game is also outputted to broadcast mix

#

GoXLR app

jovial lion
#

il check one sec

lusty creek
#

how do I get the stream report email again? I dont get one now for like 2 months

tardy prawn
#

Still can't figure out why GroundControl isn't working. Tried everything. Doesn't launch, but runs as a background app.

jovial lion
#

i just put it to system will check now

wary halo
#

@tardy prawn go to the %AppData% folder on your pc, delete ground control folder there, then kill all ground control instances running in the task manager and restart ground control

lime notch
#

thank you for the support @wary halo and MenardsManager!!!! ❤️

wary halo
#

no problem 😄

tardy prawn
#

k trying it now. @wary halo

wary halo
#

@lusty creek i'll ask internally, as i have the same issue 😛 and more people i saw

tardy prawn
#

Nope didn't work. I tried it before. Maybe a windows firewall issue?

#

After the latest windows 10 update. That's when GC stopped working properly.

lament blade
#

What's the command to add !watchtime

dry hare
grave forge
#

@grave forge If you are using the total follower/total subscriber widget, reset your session from the Activity Feed to fetch updated data from twitch. If you’re using goal widgets, you can edit the progress of any goal by going to Activity Feed > Widget Data > Goals. This can also be found in the overlay editor by selecting DATA (next to WIDGETS) > Goals
@round bramble

I tried resetting the session but it doesn't work and it's still giving me a wrong sub count. Not using the goals widget.

clever kernel
#

get Encoder overload how do i fix this please

cinder olive
#

@grave forge Ive seen a few people post that issue, so assuming its not something you can fix. I will report it as soon as I speak with staff

round brambleBOT
#

@clever kernel Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

grave forge
#

@cinder olive okay, thank you!

neat tusk
#

how do i open chat for twitch?

cinder olive
#

On OBS.Live?

neat tusk
#

yes

#

element

#

stream element

cinder olive
#

View > Docks

neat tusk
#

ok thanks

granite hinge
#

Hey looking to get some help with the stream elements store

#

Merch store*

raw citrus
#

hello, bttv emotes does not work in kappagen anymore is that right?

cinder olive
#

@granite hinge whats ya questions? Might be able to answer

#

@raw citrus To my knowledge they should yogevThink

raw citrus
#

@cinder olive eguyThink is there a chatcommand to update them maybe?

cinder olive
#

Overlay editor.

#

CLick 'emotesplosions' once you clicked kappagen.

granite hinge
#

@cinder olive a viewer bought a shirt and it’s not what they expected. The design doesn’t cover the shirt which is what is displayed on the website

cinder olive
#

Tis beyond my service unfortunately, and our role dispenser bot is down.

granite hinge
#

No worries thanks

cinder olive
#

Ill tag the people involved with the merch and they will get with you as soon as possible.

raw citrus
#

@cinder olive ok does not work for me eguyFeels

#

no bttv emotes eguyCry

#

ffz works eguyTja

cold wadi
#

My overlay doesn’t import fully to obs can someone help???

#

Never mind lol didn’t put the right sizes in obs

clever kernel
#

can some one look that please was told yo upload it

#

thanks

dry hare
#

it's empty

clever kernel
#

when i look at it not i can see so why can you not

#

when i get to time stream about 4hours i start to log

cold wadi
#

Help how do I change my bank or card for se pay???

round brambleBOT
#

@clever kernel 1) Restart OBS
2) Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3) Stop your stream/recording.
4) Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.

(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)

lunar dagger
#

What's the format to edit a command to make it mod-only from chat?

round brambleBOT
#

You can make changes to custom commands in chat with!command add/remove/edit/options/show Valid flags for !cmd options are: -cd (number) -usercd (number) -cost (number) -level (number) -type (say, whisper or reply) -count (number). --- Example: !cmd options twitter -usercd 60 -type reply -level 250

ionic kelp
#

@lunar dagger that's what you want.

lunar dagger
#

perfect, thanks

verbal raptor
#

Had a problem with obs scaling out put with no scale option checked in game capture properties. The fix was to type in 1920x1080 in the scale then turn off this allowed full screen to be captured instead of the 720. Hope this helps if you guys get this problem

#

BTW it was capturing only 720 which was only 1/4 the screen

dry hare
#

you should always add things as 1920 x 1080 to your OBS canvas and scale your output down from there

verbal raptor
#

Base and scale were both 720

#

I tried putting both to 1080 it did nothing

dry hare
#

That's what you should have

verbal raptor
#

I had 720 in the scale in the game cap properties

dry hare
#

then when you add your overlay to your scene, it should be added as 1920x1080

#

yeah, you don't do that

#

capture the game, and then select your game capture source in the list and push CTRL + F

#

should make it fit the canvas

verbal raptor
#

Ok i asked this couple days ago but it got buried. Tganks @dry hare

dry hare
#

yep yep. if you ever need information you can always visit the StreamElements YouTube channel

round brambleBOT
verbal raptor
#

Can you message me that im starting a stream Rn. Again thank you

cinder olive
#

You can open the links and bookmark @verbal raptor

verbal raptor
#

👌 geloblCool

queen jungle
#

hello friends, is it possible to stream different audios? e.g. i want my stream to only hear my game audio, but not my voice and my discord. is it possible?

round brambleBOT
ember vector
#

Is there any way to change my email on my account?

deep yew
#

@zenith widget just saw your tag from last night, we didn't have a chance to work on it yet. Sub counts and everything were good tonight at start of stream. I think it's the 30-day twitch login expired for the custom bot account after talking to Orsuna last night. I'll work with the streamer on it this week

patent notch
#

My !watchtime command shows 0 for everyone

#

how can I fix this?

lament blade
#

please help! i want to export my animated overlays as scenes, and as .overlay files into Streamlabs obs

#

@lament blade this is an emergency, im losing viewers!!!

#

please help!

oblique steeple
#

@lament blade OBS doesn't use .overlay files. You have to ask SL about this.

lament blade
#

can i show you

oblique steeple
#

@lament blade I never said that you can just DM me!

#

Especially not spammy like you just did

round brambleBOT
#

@lament blade We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

lament blade
#

please

#

forver spinny

wispy elm
#

Need help I activated loyalty points but they dont show up is its cause I'm in console

lament blade
#

@cedar fulcrum i can import my overlays fine, but they are SO Laggu

#

fix?

#

anyone?

#

<@&382267076632379392>

#

sorry for ping, my viewers are waiting

dry hare
wispy elm
#

It should be logged on it does commands

worldly ingot
#

@granite hinge hey there, sorry to hear about your issue. Could you please send all the photos and any additional information to merch-stores@streamelements.com? We will handle it ASAP

devout tundra
#

how do i change my automatic go live that goes to twitter

lament blade
#

the staff suuck

#

you answer to other people but not me?

#

like bruh ive been here waiting..

#

for fuck's sake

dry hare
#

@wispy elm even if you're on console, the bot should still track loyalty points.

wispy elm
#

I thought it would show at the bottom of the stream doni need to input a command

wise cliff
#

Any ETR to when Store Redemptions will be fixed? It still permanently displays the redemption message

wispy elm
#

Do I need an obs

dry hare
#

@lament blade I'm only going to say this once: you have been disrespectful by pinging RANDOM people in this discord. Your "emergency" for your "viewers" does not entitle you to any faster service than anyone else. If you are going to be in this discord with the attitude you currently have, you can expect a longer wait. We are here as volunteers, and are not your personal support staff. If you continue this behavior, you will not be welcome in this discord.

#

@wispy elm for things to show up on your screen, you would need to either use OBS. Loyalty points should show up if you type !points in your channel

#

@wise cliff it is a known issue atm. Only fix right now is to reload your overlay

wise cliff
#

I have. It won't go away, it's been like that for months. I hope we can get it fixed soon I've had to go without it. Thanks for the fast response though 🙂

ionic kelp
#

@wise cliff you should still have a message sent for redemptions if enabled.

wise cliff
#

Yes but the problem is when the widget is enabled the redeem message is on it permanently it doesn't fade out after the alert ends so I cant use it

#

Or are you referring to the in-chat ones

#

I guess for the time I can enable it like that, but it just isn't as fun lol thanks for the idea

lament blade
#

just how do i put my streamelements overlays into streamlabs? browser source thing LAGS so bad

#

is there a way to download it?

#

and is there a way to export it into streamlabs like the entire scene pack and manage

#

like this

ionic kelp
#

!slobs

round brambleBOT
#

We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

lament blade
#

i find that easier

ionic kelp
#

We can't help with that.

lament blade
#

oh, i tried with obs.

#

it didnt work

ionic kelp
#

Unfortunately that's the only way we provide support. You're on your own should you choose to use SLOBS.

lament blade
#

ok, is there a discord for it?

wispy elm
#

!points worked and it shows up thanks would onhave to be streaming though an obs for others to automatically show or will they always have to use the command

serene granite
#

streamlabs has a discord where you can find support for slobs

#

check their site @lament blade

rocky cliff
#

Hey i stream on twitch on ps4 and i have the overlay and everything setup on obs on my laptop how can i stream with it while playing the game on ps4

ionic kelp
#

@rocky cliff you'd have to use remote play from PS to use the overlay.

rocky cliff
#

remote play mobile app?

ionic kelp
#

No desktop.

stray echo
#

Hi so I received a donation through my tipping page on streamelements but I didn't get an alert.

ionic kelp
#

@stray echo does it show on your activity feed?

stray echo
#

it didnt but it showed in chat @ionic kelp

#

nvm figured it out

high stone
#

Is there a reason the SE.Merch tab won't load on the dashboard?

scarlet tiger
#

@high stone screenshot?

high stone
#

It just sits like this for forever no matter what I do

scarlet tiger
#

Chrome?

high stone
#

Yeah

scarlet tiger
#

You are in the merch beta?

high stone
#

I am. I HAD access to it starting on Jan 6th

wary halo
#

welcome 😉

high stone
#

Thank you 🙂

pliant marlin
#

can anyone help me part with streamelents

lament blade
#

how do i get like chat to show up on obs

wary halo
#

@lament blade StreamElements on the top bar > Chat

#

@pliant marlin you want to delete the account?

ashen sparrow
#

Is there a command to add currency points to a user (as mod or streamer)?

wary halo
#

! addpoints username amount

ashen sparrow
#

ah thx! and !removepoints I guess also works

wary halo
#

no idea 😛

#

never used that

#

you can test it on yourself to make sure

ashen sparrow
#

haha, ok. I'll just try

#

thx!

#

ok, it is !addpoints with negative amount!

wary halo
#

thanks 😉

ionic kelp
#

#🇷🇺︱русский @pale drift

vital badger
#

Do you guys have an ETA on fixing the store redeem alert when changing scenes in OBS?

ionic kelp
#

Nothing yet unfortunately

vital badger
#

Do you possibly know what could be lagging my kappagen when live? When I test in SE editor is smooth, live is kinda laggy

chilly mica
#

Is there a way I could update this? I changed my name from thecuddleleigh to AnataseTV back in October and I'm just now setting up tipping through SE. (I used to use SL until tonight.)

📎 unknown.png
wary halo
#

did you fully log out of the SE website and log in again?

chilly mica
#

Just did and it's still showing the old user

wary halo
#

i will send your old and new name to staff so they can fix your chatstats too btw

lean ridge
#

Hi

wary halo
#

maybe that will fix this too

lean ridge
#

I have one question

chilly mica
#

Ooh thank you! I didn't even think chatstats would be broken

wary halo
#

every time you change your name, a bunch of things break

lean ridge
#

I can put in the OBS the alert for people that buy an item in my Stream Shop this can appear in the screen ?

wary halo
#

yes

lean ridge
#

And how can I

#

Put

wary halo
#

Store redemptions widget

#

in the overlay editor

vital badger
#

Do you possibly know what could be lagging my kappagen when live? When I test in SE editor is smooth, live is kinda laggy
Anyone?

wary halo
#

probably because it takes a lot of rendering, while also streaming and gaming at the same time

#

exactly the reason i don't use it 😛 my pc will die if i do

vital badger
#

Nothing in the entire stream lags, I usually have free 60% CPU load, GPU with almost 30% free

chilly mica
#

This also might be a dumb question, but is there an option to have a custom name for the chatbot? If not, is this a feature that might be coming later?

round brambleBOT
#

@chilly mica Custom bot name requirements

  • StreamElements bot modded and in chat
  • Active overlay with alerts
  • StreamElements tipping page in the panels below the stream (!panels)
  • OBS.Live or Ground Control open
  • Create a twitch account for the name you want to use or run the bot under your own name
  • Custom bot name doesn't work on Mac
wary halo
#

preffered way is OBS.Live since Ground Control has problems with the renaming since Twitch changed their API

chilly mica
#

Is OBS.Live exactly like Studio but with SE functions? I've gotten so used to Studio and attempted to try other variants and ended up not liking them because they were so different

wary halo
#

OBS.Live is just a plugin for OBS Studio

chilly mica
#

Oooh, okay! Thank you

pliant marlin
#

@wary halo I switched to Nightbot and dont have any use for streamelements

wary lark
#

@pliant marlin

#

go to your dashboard

#

and then click part channel from the bot settings

pliant marlin
#

doesnt work for me I dont have that option

inland hollow
#

I can't hear my Spotify on stream without going deaf on my end. Any suggestions?

chilly mica
#

Another question, are the command cooldowns in seconds or minutes?

twin sentinel
#

seconds

chilly mica
#

thank you!

wary lark
#

@inland hollow as in it's too loud for you but really quiet on the stream?

inland hollow
#

yeah

wary lark
#

have you tried playing around with the different audio levels on obs?

#

otherwise you're going to have to use voicemeeter

patent venture
#

My total sub point count has been off by 23 points for the past 8 days. I can't find a way to fix it. What can I do?

twin sentinel
#

Known issue, as twitch changed an API andpoint. No ETA on a fix.

patent venture
#

Alright, thanks, also another question

#

a friend of mine just got affiliate and he wants to set everything up at streamelements, however at his tipping settings, he can only add his paypal email and nothing else. How can he have SE pay / g2a pay enabled?

twin sentinel
#

What is their name (just the name, not a channel link)? and what country are they from?

patent venture
#

RobertOlczyk, The Netherlands

twin sentinel
#

They need to have at least 100+ Followers to have the SE.Pay option.

wary halo
#

and he can ask it himself too 😛

#

there is also a #🇳🇱︱nederlands channel 😉

patent venture
#

thanks for the help!

fervent sedge
#

I am new to StreamElements (and streaming in general), but it is awesome to see how helpful everyone is here!

zinc creek
#

I'm new with Streamlab but I can't find any free overlays I can add to my stream

wary halo
#

this is the StreamElements discord

zinc creek
#

right

eternal lichen
#

hello, i got a new overlay on fiverr but how do i use it on stream element or how do i import it?

twin sentinel
#

Did you get a single setup link for StreamElements for your purchase?

eternal lichen
#

i got a link that i needed to download my setup from and needed to use winrar for them now i got them but i dont know how i canuse them now in stream elements

wary halo
#

if you are unsure how to use the overlay editor you can watch this tutorial: https://www.youtube.com/watch?v=LwAfMIR3Cj0&list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv&index=5&t=2s

YouTube
StreamElements
StreamElements Overlay Editor full guide

StreamElements Overlays are loaded from a single browser source in your streaming software, making streaming easy. https://streamelements.com/
StreamElements overlay editor enables full customization of your overlay, improving stream visibility and an increase of audience in...

▶ Play video
eternal lichen
#

oke but its from fiverr and its also animated :/

wary halo
#

doesn't matter, you can add all the assets in the overlay editor

#

pics, vids.. the whole lot

eternal lichen
#

oke will try thx guys

chilly mica
#

So, I imported my info from SL to SE tonight, and it looks like my recent tips widget is broken because of it? It's showing tips from 2018 rather than my actual recent ones. Is there a way to fix that?

lament blade
#

so i contacted the Streamlabs discordbasically i said this:

hello recently ive been trying to get animated overlays. ive tried StreamElements but they said to use the Browser thing which lags the entire overlay, and has a framerate of 1. i want to download the overlays WITH editable sources ( i will provide screenshot of what i mean) so it can be easier. they said to come here because they cant do anything apparently. i need a good FREE animated overlay pack, and also i want to download the streamelements scene collections (again, WITH editabe sources and scenes) , save it as .overlay, and import into streamlabs. if anyone has a solution to this, please ping me or DM me, i need a response urgently as I have been up for 5 hours trying to figure this out

they said it wasnt their problem, and that you guys should know how to download the overlays as .overlay and EDITABLE because its your program

📎 unknown.png
sweet socket
#

Are you trying to import streamlabs copyrighted alert box etc?

lament blade
#

well

sweet socket
#

Oh you're trying to import SE overlays?

lament blade
#

yeah

sweet socket
#

They will basically always block our links

lament blade
#

but without the browser stuff

jade remnant
lament blade
#

so i wanna download the entire thing as .overlay

#

scenes with the sources

sweet socket
#

I don't think it's a possibility

ionic kelp
#

Won't work with our stuff.

#

Ours is a browser source.

lament blade
#

its also animated so when i do import it it lags

woven star
#

Hi, is it possible to customize command !redeem or command aliases buy so that the bot can send a response in a private message

📎 unknown.png
sweet socket
#

Would be working better if you would just use normal OBS studios

lament blade
#

i tried

#

amd

#

no

sweet socket
#

Slobs always blocks our stuff

lament blade
#

why

#

is there any way i can get free GOOD (animated, filled) themes for SLobs

wary halo
#

Because StreamLabs is a competitor and does not like StreamElements

lament blade
#

yeah well

#

obs made streamlabs

jade remnant
#

no they didnt

#

slobs is stream labs own version of obs

lament blade
#

ok how do i download the overlays for OBS

#

for the classic obs

#

not SL

twin sentinel
#

Downloading assets of our overlays is against our TOS!

jade remnant
#

either use the SE overlays in obs
or find non copyright themes from streamlabs

lament blade
#

f

#

ok

#

no help :/

jade remnant
#

hahaha

#

sure

lament blade
#

what are superthemes

twin sentinel
#

Complete themes for a lot of scenes like BRB and Starting Soon. Not only one overlay.

lament blade
#

thats what i need

#

exactly

round brambleBOT
#

@lament blade To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

lament blade
#

i dont need to add.

#

i need complete themes

twin sentinel
#

No other way to use the overlays as within a browser souce.

woven star
#

guys , is there an option for customizing the command! reedem and the script "buy" I would like the bot to send a response message in PM to the person who triggered the command
rather than smearing it all over the chat

twin sentinel
#

You can create a custom command for redeeming an item with the ${redeem ITEMNAME} variable in a custom command.
For now every redemption via chat will give out a response in chat which cannot be disabled or edited.

lament blade
#

fck

woven star
#

ok thanks

strong flicker
#

sub count not working on overlays, what do I need to do? 🙂

lament blade
#

is the subs command still not working?

strong flicker
#

subs command work

#

doesn't show on overlay tho

normal igloo
#

Command should be working @lament blade

lament blade
#

and how do you do it

normal igloo
#

in custom commands of your dashboard add new command choose a command template subs @lament blade

#

@strong flicker what do you mean like not showing at all or incorrectly?

noble pike
#

Hi, I'am trying to switch my stream from Mixer to Twitch. I have changed the stream key and set it to twitch. All my overlays are ready but when I select "Start Streaming" it goes to Mixer instead of Twitch. Any suggestions?

strong flicker
#

i got it

#

i can only show the last 3 days

#

but i got a sub that didn't use the "show ur sub" on chat so it says 11 over 12

noble pike
#

hello?

round brambleBOT
#

@noble pike Streamelements on top of OBS -> Logout -> login

zinc creek
#

I have streamelements now and I want to add my overlays but dont know how can someone show me?

round brambleBOT
#

@zinc creek To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

zinc creek
#

thank you it worked!

lament blade
#

how do i re add default.ogg to an alert?

#

doesn't seem to be a way to do that?

twin sentinel
lament blade
#

thanks, was looking for that 😄

#

actually

#

those4 don't have sounds

#

i'm looking for default.ogg sound file

#

I delete a mod 5 times but it comes back again

#

nevermind, i got it

twin sentinel
lament blade
#

thanks for that, but now i'm getting "failed to upload file"

#

seems like file uploads are busted atm

twin sentinel
#

what browser are you using?

lament blade
#

firefox

twin sentinel
#

Try it in chrome please.

lament blade
#

😦

fallen rivet
#

Not really Twitch specific, since it's an SE Pay thing, but I stream on Twitch, so: I'm trying to fill out my payment details and it keeps failing. I've tried adding/subtracting dashes and such from SSN and phone numbers. THere's NO feedback as to exactly WHAT is wrong, just a failure.

round brambleBOT
ionic ivy
#

Anyone able to assist?

#

it will be easy

#

I found my stream overlay now how do i insert it into my stream?

round brambleBOT
#

@ionic ivy To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

inner cradle
#

what is the command to get the emoji up on the screen where you type! another Emoji and typing 1000, and then 1000 comes on screen

lament blade
#

HELP OBS DOESNT WORK

#

IVE BEEN WAITING ALL DAY

#

PLEASE

wary halo
#

@inner cradle it's a widget in the overlay editor called Kappagen

lament blade
#

i need someone to make me an overlay because my computer cant handle the preview and editor

#

please

#

someone help

cinder olive
lament blade
#

no the progarm is free

#

im doing it on the website

#

so its free

cinder olive
#

The program is free, if you do it yourself.

lament blade
#

I CANT

cinder olive
#

If you want someone else to do it for you, it no longer becomes free.

lament blade
#

MY COMPUTER CANT RUN THE EDITOR

jade remnant
#

so, what in obs isnt working

#

also caps

lament blade
#

the website thing

#

dms

jade remnant
#

what browser are you using

lament blade
#

chrome

#

should i use the desktop app

#

can i edit my overlays in the desktop version

jade remnant
#

desktop app?

lament blade
#

yeah

jade remnant
#

what desktop version

lament blade
#

ground control

#

would it be faster if i used the editor htere

fair mural
#

¿Cuántos puntos por minuto da la ruleta?

lament blade
#

english onlu

fair mural
#

How many points per minute does roulette give?

jade remnant
#

no, the overlays are cloud based so need to be done on the site

lament blade
#

ok can we move to dms tadpole

ionic ivy
#

I need assistance again

lament blade
#

just for a second i need to screenshare

jade remnant
#

@fair mural #🇪🇸︱español

lament blade
#

tad

ionic ivy
#

I got the league overlay on

fair mural
#

no, the overlays are cloud based so need to be done on the site

lament blade
#

ok he said that alr

ionic ivy
#

but when i open league it doesnt overlay?

#

cn someone help

#

im confused

lament blade
#

this is my problem with the editor

cinder olive
#

@ionic ivy send a picture of your OBS

lament blade
#

@jade remnant im sorry for the ping but i need to screenshare with you