helpdesk-twitch

[cold barn]

@wary halo oof, no I didn't but this looks like what I need to be changing. Thanks a bunch!

[eternal lion]

i have a question about the raffle modual specifically the mult raffle function. how many people win in a multi raffle and can you set how many people win in a multi raffle

[wary halo]

let me ask around since i don't know the answer but am curious myself now 😛

[eternal lion]

thanks 👍

while you are at it could you also ask if you can split the winning among the winners i.e 100 point multi raffle and there are 4 winners each getting 25 points

[scarlet tiger]

How many people? 2,3,4 - random
Can you set how many people win? - this is not possible

[round bramble]

@eternal lion Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[charred orchid]

Would this be the right place to ask about stats emails that are sent out after the stream? In last 2 emails the "Unique chatters" in the stream report is unusually high (as in, I know there wasn't that many people chatting on the stream), so I'm just curious if there's an issue with the numbers in the email or I'm mixing up with something 😄

[abstract hemlock]

@charred orchid now that i think about it... yeah mine too

[surreal hatch]

Has anyone noticed interruptions during streaming? I will be streaming to Twitch for like 2 hours in and my bitrate in OBS.LIVE just drops to 0 completely ending stream. It will say I'm still streaming though. I have to End Task on OBS in Task Manager then relaunch from scratch. For background I don't suffer packet loss from my ISP, I run my stream through Twitch Inspector for 10-15 minutes to check my stability prior to going live, and OBS is always ran in Administrator Mode. Please advise if you know of a solution or is it just Twitch sided.

[strong kernel]

@charred orchid @abstract hemlock A "unique chatter" is someone logged into your chat, whether they send a message or not.

[round bramble]

@surreal hatch Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[surreal hatch]

https://obsproject.com/logs/w_sdWxHxFBSW1uX7

[strong kernel]

https://obsproject.com/analyzer/?url=https%3A%2F%2Fobsproject.com%2Flogs%2Fw_sdWxHxFBSW1uX7
This might start you off.

[slim hatch]

@wary halo hey, it fixed the alerts, not sure why it was fine with that on the other day. Browser update?

[wary halo]

don't know, it just happens from time to time for some people

[sleek berry]

how do I change my payout in S.E pay

[surreal hatch]

@strong kernel Thank you. I will keep you up to date after my next live session. One question, why would Display and Game Capture interfere with each other when one is hidden while one is active?

[round bramble]

@sleek berry Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you

[strong kernel]

@surreal hatch That'd be a question better for OBS Project, a bit too technical for me.

[surreal hatch]

Gotcha. I will have to ask at some point. Thank you.

[cold barn]

hmm, when I upload an image to variations, i still get the default image

[cursive wind]

Question: Sometimes text with scrolling enabled just stops and doesn't update for a while, like my "recent subscribers" and "recent tips". They just freeze and I usually have to update my overlay, save it and refresh it in OBS. Is there any way to prevent that?

[strong kernel]

@cold barn What variation are you changing?

@cursive wind Are you streaming with OBS Studio on its own or with OBS.Live?

[cursive wind]

OBS.Live. But the overlay is added as a "Browser Source" so would OBS.Live even affect that?

[strong kernel]

Yes.

Is there any pattern to the issue, such as being active for a certain amount of time before stopping?

[cursive wind]

Yeah, although I cannot recall the exact time. Since it's so small in my preview window, I don't notice it right away

[cold barn]

@strong kernel I was updating the images ands sounds for variations on bit amounts. It seems like if I leave the alerts editor, it updates and works. I was trying to test them while still in it like usual.

[carmine inlet]

need help with bank acc. Acc is alright but says "Bank Details Invalid. Contact Support"

[round bramble]

@carmine inlet Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you

[void sorrel]

Been using Kappagen for over a year now, worked very well. Recently the animated BTTV emotes haven't been showing. Are they still supported?

[twin sentinel]

Known issue, our devs are aware of. We cannot provide an ETA for a fix at this time.

[void sorrel]

Alright, thank you

[eager agate]

@smoky tide Ah ok, thank you.

[loud fable]

I have a problem with an ALert and TTS for some reason - its a dollar variation dono for 3.00 and my minimums are at 3.00 but the alert plays fine but TTS will not work - any help is appreciated

[solid wing]

is it possible to link lastfm to streamelements

[strong kernel]

@solid wing No.

[solid wing]

Okay, thanks 🙂

[twin yoke]

hello , i cant stream with streamelements

its broken and the website dont open to me

[strong kernel]

Can you take a screenshot of the behavior? And can you explain in a little more detail than just "it's broken?"

[steep meteor]

Greetings! Today was the first day I rolled out the newest animated new event widget and it just stops working even after I refreshed the browser and overlay. Any help?

[ornate bronze]

possible to answer a question regarding merch? can't seem to resize an image on a shirt or sweatshirt. The logo on my sweatshirt is too small and the one on the shirt is too big, and they are the exact same file/logo haha

[hexed violet]

in one of my scenes, scrolling text doesn't scroll in OBS. it scrolls in the overlay editor though

[strong kernel]

You mean these?

[hexed violet]

yeah i'm looking at my obs right now and they arent moving

[strong kernel]

Is Browser Source Hardware Acceleration disabled in Settings>Advanced?

[hexed violet]

no, should it be?

[strong kernel]

Yes, try disabling it.

[hexed violet]

working now thank you!

actually, it works for a minute when i reboot OBS. only in my games scene, it always works in IRL scene

[hardy laurel]

hi, im was streaming and closed chat, now when i open chat it shows my twicth panel, any way to get chat back?

never mind reboot fixed it

[strong kernel]

In the future:

[round bramble]

@hardy laurel Streamelements on top of OBS -> Logout -> login

[hardy laurel]

i am trying to set up media request, i have a widget set up but how do users request youtube songs>

we tried posting in chat but that doesnt work

[strong kernel]

https://www.youtube.com/watch?v=17eUkoZ6eIs

[noble garden]

How can I make someone my super mod?

[waxen field]

how do i get my overlay on streamelement to streamlabs obs

[strong kernel]

@noble garden https://streamelements.com/dashboard/bot-commands/user-management

[round bramble]

@waxen field To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

@waxen field We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

[noble garden]

@strong kernel but how

[swift latch]

Anyone know of any completely customizable train widget for streamelements?

[noble garden]

How can I make someone my super mod?

[swift latch]

I've been using the alphagaming one, but I don't know javascript and I need to make it a bit more customized

[strong kernel]

@noble garden Follow the link and click the only big button you see there.

[cinder olive]

@swift latch post in #dev-chat what you need done to see if they can help you

[swift latch]

Thanks, I'll ask there

[inner yacht]

Hey guys. Whilst streaming from PS4 is it possible to put an overlay over the stream telling viewers I've gone for a break? Many thanks

[noble garden]

@strong kernel I dont see one

[round bramble]

@inner yacht Here is a guide on how to setup the most essential tools for streaming from your console, while using StreamElements tools without involving a Capture Card! It's easy to do, take 4 minutes to read and 10 to 15 minutes to setup!
Read all about it here: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[cinder olive]

@noble garden

[noble garden]

But can you do it on mobile?

Is it possible?

[cinder olive]

yes

[noble garden]

How do I get to that from my dashboard?

[cinder olive]

literally click this link https://streamelements.com/dashboard/bot-commands/user-management

[noble garden]

Oh ok

Ty

But when I’m there it shows me this

[noble garden]

Oh

[hardy laurel]

@strong kernel i have watched that, i can get the video showing on my stream but users cant request songs via chat?

Tips off and all that, everything selected as free etc

[upper bramble]

Hey! So, I'm using obs live through stream elements, and i'm trying to start my stream but i just see "starting stream..." It says i'm live but it's not playing on my twitch. I've tried updating, restarting my computer, and nothing works

[round bramble]

@hardy laurel Please connect your streaming account (Twitch, YouTube, or Facebook) with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w

[hardy laurel]

twitch, done that

[strong kernel]

@upper bramble Check everything in Settings>Stream. And then double check it. And then redo it all anyway.

@hardy laurel 🤔

[upper bramble]

@strong kernel i've done so but still the same thing

[strong kernel]

@upper bramble Screenshot the behavior please.

And your settings in Settings>Stream.

[hardy laurel]

done

[upper bramble]

"starting stream..."

says its live but nothings happening

[strong kernel]

@hardy laurel Make the bot a moderator in your chat.

[hardy laurel]

how do i do that

[cinder olive]

/mod streamelements

[hardy laurel]

thx

[strong kernel]

Disconnect and reconnect.

@hardy laurel Just posting a link is not going to do anything. You need to use the command.

[hardy laurel]

i used the command, it said streamelements is a mod in my shat

chat

[strong kernel]

Not that.

I highly recommend you go through all your default commands here. https://streamelements.com/dashboard/bot-commands/default-commands

Just read through them.

Learn what the bot can do.

[upper bramble]

i disconnected and reconnected, same issue

[round bramble]

@upper bramble Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[verbal cliff]

Ahoy hoy! Dumb question. Is there any way of making Steam Store redemptions user specific? I'd like to add custom sound commands for specific users as a thank you for their support, but obviously I've got a feeling I can't do that through stream store?

[upper bramble]

https://obsproject.com/logs/blm9Mqt6GNP81Jzq

[hardy laurel]

sheesh, all i want is for users to post a youtube link and it plays, no vid for that, surely works out the box?

[pale glacier]

Does anyone know if SE.Pay is available for Canadian Streamers?

[cinder olive]

@upper bramble your issue is you couldnt go live, correct?

[upper bramble]

thats correct @cinder olive

[strong kernel]

@hardy laurel

[cinder olive]

Have you tried running OBS as admin? @upper bramble

[hardy laurel]

thats enabled

[strong kernel]

Great. Now use it.

[upper bramble]

just attempted, it's still not working

[hardy laurel]

🤷

[cinder olive]

if OBS is ran as admin, repost your log @upper bramble

[hardy laurel]

how, surely they just type in a youtube link?

[strong kernel]

No.

[cinder olive]

@hardy laurel try !sr <youtube link goes right here>

[strong kernel]

If you want to use a command, you need to type the command.

[upper bramble]

@cinder olive current log or past log?

[cinder olive]

Current.

[upper bramble]

https://obsproject.com/logs/EdoqfeJOFDVmt3KL

[cinder olive]

Try to disconnect and manually enter your streamkey @upper bramble

[hardy laurel]

great, we are working thanks

[scenic nimbus]

My bot isn't talking in my chat, but I've modded streamelements

as in I cant use commands

but it alerts me of follows

[upper bramble]

same issue @cinder olive

[cinder olive]

And youre sure you entered the right stream key?

[strong kernel]

@scenic nimbus

[upper bramble]

yes i'm positive! i've tried prior to asking with just copy paste, tried again when i asked, and then now all entered manually. its my key!

i'll just attempt to uninstall and reinstall and hope that works

[scenic nimbus]

where would i see that setting

[cinder olive]

if that doesnt work, @ me @upper bramble

[strong kernel]

@scenic nimbus https://streamelements.com/dashboard

[upper bramble]

@cinder olive sad face same problem lol

[cinder olive]

Is this a new error? Were you able to go live before?

[upper bramble]

i haven't been live in 5 days, but before today i've never had this problem

[cinder olive]

head over to "https://dashboard.twitch.tv/u/anyaproductions/settings/channel" and "reset" your stream key, and try that.

[upper bramble]

same thing lol

[cinder olive]

And you have 2FA on your account?

[upper bramble]

2FA?

[cinder olive]

Two Factor Authentication

[upper bramble]

yeah i do

oh my god i'm so sorry....i totally forgot i had a 500 second delay going on and i just realized now and fixed it. we're all good. woops

[cinder olive]

[strong kernel]

[cinder olive]

youre good

[upper bramble]

LOL i feel like an idiot haha

[ruby topaz]

I'm trying to add my widgets to obs but nothing is showing up

[round bramble]

@ruby topaz To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[ruby topaz]

I've made it a browser source and it doesn't pop up with the text

[strong kernel]

Screenshot your browser source properties.

Reread the bot instructions.

Image deleted to hide your URL.

[ruby topaz]

Can I not have each thing separate?

[kind epoch]

Why does the hype cup not contain anything from previous activities less then 24 hours old?

[steep meteor]

Greetings! Today was the first day I rolled out the newest animated new event widget and it just stops working even after I refreshed the browser and overlay. Any help?

[strong kernel]

@steep meteor Have you disabled Browser Source Hardware Acceleration in Settings>Advanced?

[kind epoch]

Should that setting be disabled by default? Browser Source Hardware Acceleration ?

Think mine is on :S

[cinder olive]

Then disable it.

[steep meteor]

Where is that? In the overlay or obs

@strong kernel

[strong kernel]

OBS.

[steep meteor]

The box is checked

[strong kernel]

Uncheck it.

[steep meteor]

Thank you!

It seems to be working now.

💗💗💗💗

You guys are awesome

I couldn’t figure it out today! Lmao 😆

Also I am using the 3D subscription alert 🚨 widget, is there anyway to make my other notifications the same

[cinder olive]

Yes, all you have to do is copy both the HTML and the CSS custom css sections to your other alerts and edit them to say the proper things.

If you ask in #dev-chat I can give a better answer here inabit

[kind epoch]

About the hype cup query? Any suggestions?

[lavish estuary]

someone donated 1$ but no money came up on screen

no alert

but i have alert box on ther with tips enabled

[strong kernel]

@lavish estuary How were you notified of the tip?

[lavish estuary]

email

no alert

[strong kernel]

Email?

From who?

[lavish estuary]

the person that donated , it was a paypal emaiol alert

any ways to fix it?

[strong kernel]

Please be patient.

Thank you.

[lavish estuary]

sorry

can you just @ me when you got something

thanks

[strong kernel]

If a viewer tipped through PayPal but no information appears in your StreamElements account, this generally means PayPal has held the tip for verification. Until PayPal clears the tip and sends back a confirmation to your StreamElements account, no information will appear there and no alert will play, as that confirmation is the only way for us to be aware of a successful transaction. If you believe there may be an issue with the transaction, you'll need to contact PayPal support as StreamElements is only a passthrough service and never actually gets involved with the transaction or touches the money.

[strong jetty]

im having some difficulty with my SE.Merch Store, everytime i try to do ANYTHING to it, it times out

[cinder olive]

@strong jetty Try asking in the merch channel 😉

[lavish estuary]

the 1$ came through in paypal

i am verified with paypal as well

linked my bank acocunt

[strong kernel]

@lavish estuary We're a passthrough service. If PayPal doesn't send us a confirmation we have no way of knowing what happened.

[lavish estuary]

damn , so i never will have any tips show on screen? thats what it sounds like

[strong kernel]

No, that's not what's being said at all.

Log in to PayPal.
See if you forgot to finish setting something up.
See if they forgot to finish setting something up.
Then contact PayPal support if there's nothing else to check.

We're not involved with the transactions.

[worthy garnet]

Guys, any way to translate the default commands and the answers by myself??

[strong kernel]

To what language?

[worthy garnet]

Portuguese

but I want to write it on my way

[strong kernel]

Default commands cannot be changed.

[sturdy mortar]

Anyone know how to fix this? http://prntscr.com/qots5z

[strong kernel]

@sturdy mortar What is there to fix?

[cinder olive]

You cant clear backup playlists.

Request a song and the backup songs will remove.

[sturdy mortar]

IS there a way to change the backup playlist?

[cinder olive]

Have no songs in the queue and backup songs show up.

[strong kernel]

@sturdy mortar Settings.

[worthy garnet]

any chances to read .txt on custom commands? or expand the maximum length?

[mental owl]

Hi guys, question about bitrates. OBS has 2 nvenc options for streaming, but the "new" one doesn't provide the option to resize. Any idea why?

[strong kernel]

@worthy garnet StreamElements is cloud-based and will never reference local files, it's the opposite of our design philosophy.

[dry hare]

@mental owl you’re gonna have to be more specific on “resize”

[worthy garnet]

Got it @strong kernel , I'm trying to full migrate from slabs bot to streamelements, but I'm getting stuck in some limitations
However I found something like an API to read files from pastebin, I'll research that

[wise cliff]

Any word yet if the Redemptions widget has been fixed?

[old thistle]

Hey I need help making a command

[strong kernel]

@wise cliff In theory?

[old thistle]

I'm wanting a command that can create build requests when someone puts !buildrequest or !br it puts their request into a list somewhere

[fathom oriole]

is it supposed to work like the songrequest command? that one makes a list too

[old thistle]

yeah in a sense

I just need to be able to see the list

[strong kernel]

The quickest way might just be a store item redemption.

[scarlet timber]

Need help with a command!

I'm trying to do a command so it say @whoever kissed @whoever but I want it to be random who they kiss how do I do that?

*says

[strong kernel]

See https://streamelements.com/dashboard/bot-commands/variables for available variables for commands.

[hard plover]

For merch purchases is there a widget for the alert box? I don't see it when editing my alert overlay.

[icy quail]

Sooo, my chatstats are working because the page doesn't exist? It looks like there's still stuff from my old account name....but when I changed my name on Twitch, it looks like it messed it up. Thoughts?

[ionic kelp]

@icy quail old and new name?

[chrome hull]

I'm stuck trying to add stream elements to my twitch

[icy quail]

@ionic kelp immatthewh -> Zencep

[pastel zodiac]

Hi, guys, im having an issue, I usually mod different channels on twitch, someone is trying to give me full control invite in streamelements, but I keep getting the same error, not sure whats going on

[dry hare]

Did they DM/E-mail you the invitation?

[pastel zodiac]

We've tried with more than 4 links already

[dry hare]

Sign out and sign back in?

[pastel zodiac]

already did that, and he did that also

[dry hare]

What browser are you using?

[pastel zodiac]

I've tried with chrome and opera gaming

having the same issue with both

2 days ago i did it with opera gaming, and it work fine as usual

[dry hare]

Have them generate a new link for you, and then paste the link into chrome in an incognito window

[pastel zodiac]

Finally, that worked, thank you so much

[dry hare]

No problem

[polar wasp]

I made a few bits alerts https://gyazo.com/067921e922e29ab53a3a88d50d15eedd as you can see in the picture but if I throw it now to 100 https://gyazo.com/24f0f19b2c67d4fdf6787601836a9133 what does it say we can set 0

[zenith widget]

@polar wasp imagine every amount being a barier of entty sort of thing. If you set a 0 amount in one of the variations then when someone cheers with a 1 it will show up

[polar wasp]

So do you recommend it stands at 0 on all the different ones I make?

[dry hare]

Each “tier” should be the minimum value, not “exactly x bits”

[polar wasp]

So what do you recommend?

0 on all or what?

[dry hare]

I don’t use variations so I don’t know what the settings are

I would set them as equal to or greater than

[polar wasp]

I need all back to my old settings in obs Orsuna can you help me to set it up because what you have set up has delay with layout and no one can help me with it and when I try to go live on twitch it doesn't bother me either

The day you helped me it wouldn't go live either I could see

[hard plover]

@strong kernel I am not seeing the Merchandise section like you posted for me earlier and was just recently accepted to the merch beta.

[polar wasp]

There have only been problems with all my stuff and therefore I have not gone any further with my setup because no one just likes to help me and I will do everything there is to help someone so I can stream again soon

Will not go over to streamlabs because it is not quite as good as StreamElements I would say even though there are many errors like yourself so the day we talk with scroll text but do not understand that you said I should be on my good net but that I still having problems when I have my good net on

So will hear if you can help me Orsuna

[zenith widget]

@polar wasp So variations work like this -> you set a specific condition on them, for example a minimum amount of 10,000 bits and you set a special alert + sound on it. Setting 0 on all of them, makes this special alert obsolete.

[polar wasp]

That is, if it is set to 0 and they give 5000 bits then it plays it alert to 5000 bits but if I throw it to 5000 bits under settings it comes right away?

Don't understand it 100%

[zenith widget]

If you have 2 variations, one set at 0 and one set at 5000, the variation with 5000 will play

When you set a condtion in the variation

to be "at least"(a minimum amount) of 100,000 bits and place a super secret and special alert on it

only when someone cheers 100,000 bits to you

that special alert will play

if you set a 100amount

then anything above 100+ bits will play that variation

if you se 0

then all chhers from 1 until the max what ever it is from twitch

will play as well

as long as the condition matches

[polar wasp]

Right now I have one called 1000 or one at 5000 and below them I've thrown them at 1000 and one at 5000 and give people 20 bits they don't come up they come up first if people give 1000 or 5000 we agrees?

[zenith widget]

I don't understand the question

[polar wasp]

I have https://gyazo.com/aad577d1b67e6c34f47d74106aa1909f and https://gyazo.com/840fa291f8f4d0e144218bcdb6b80c30 and https://gyazo.com/9df53eea269139dddd1f7bc58024da45 That is, if people send me 999 bits then it will not come up with the alert 1000 bits or higher until they give 100% it as it is set tel or whatever

If it is set to 0 and they send 999, some will probably show it to the 1000 alert or I will misunderstand

[zenith widget]

"When the amount is at aleast 1000" means

That means if someone cheers 1000 or 1001 or 1002

that variation/alert will play

if they cheer 999

that variation will NOT play

[polar wasp]

Okay

If it is set to 0 with all alerts, will it play them all at once or only 1?

[zenith widget]

only 1

[polar wasp]

What's so good about having it at 0?

[zenith widget]

If you want to show when someone cheers with a 1

[polar wasp]

If it now stands at 0 and 1000 bits in it and there is one that sends 999 bits then it comes up with 1000 bits or I misunderstand there

I have set so that people should give a minimum of 20 bits which means that I can see if they only send 20 bits or how

You mean like here https://gyazo.com/c5bcf0831f38802c08383cd78ac414d9 whether he chooses to use 1 bit 100 times or whether he uses 100 bits at one time?

[zenith widget]

There is a bell icon i nthe overlay

use that to test

and see how it works

I'm sorry but I will not explain the same thing for the 3rd time.

[round bramble]

@polar wasp You can test Alerts via the bell on the lower right corner of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Show Emulated events on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/h6qgy

[polar wasp]

Don't worry if I set it to 0 or 100

They look like they do the same thing no matter what I test with them whether it is 0 or 1000

So it's a little hard to see the difference when nothing happens when I test

[zenith widget]

If you've set the same image and sound on the 2 varitions

then you won't seethe difference

[polar wasp]

Still not working even if I change it

[old thistle]

why does my webcam not always come up when I open OBS

[zenith widget]

its being used somewhere else

[polar wasp]

So don't understand why nothing new is happening like you said

[fathom zodiac]

question is it better to run some overlay assets locally on your pc or browser? does it take more cpu to do it over the browser or is all relatively the same?

[dry hare]

More cpu if run local

[polar wasp]

Orsuna see my msg i have send

[fathom zodiac]

really? thanks for letting me know

[dry hare]

Remote assets load once and essentially provide a single “resource” that loads. Local assets require hard disk space and ram allocation in addition to cloud resources. Loading one single cloud resource means less ram/cpu

I saw it. We can’t really provide 1-on-1 support for obs studio. I went above and beyond what I’m supposed to do the other day, as did Mitch. You’re going to need to find a danish tutorial for obs studio and go from there, or translate 99% of the instructions that have been provided.

[polar wasp]

But many of the things don't work

[fathom zodiac]

@dry hare you're awesome man thanks so much <#

❤️

[polar wasp]

For example, I don't understand it with bits 0 and 100 because it shows no difference

[dry hare]

Your minimum but threshold is 0 for all of your alert variations as keizar explained. Your variations are “tiers” which need a start number and an end number

[fathom zodiac]

Another question, if I take a video that has a green screen playing in the background can i change the chroma key to something else in stream elements?

in obs there was a feature that allowed you to take a color and remove it from the video

[zenith widget]

The feature is called chroma key

it can work for videos as well afaik

[dry hare]

It’s in obs

[fathom zodiac]

but can it work on stream elements?

like if I upload a video and wanted to remove something from the video

[dry hare]

If you have an existing video on your pc you want to export it with a transparent layer

You’ll need adobe premiere.....?

I think

[fathom zodiac]

i have that too haha

okay so just export it using the software and import onto stream elements

got it! thanks again!

[dry hare]

Webm works best

There’s a plug-in

[sinful wharf]

hello when i hit to load the overlay it pops up a blank webpage

[fathom zodiac]

Thanks again orsuna!

and Keizar!

you guys are the best!

[round bramble]

@fathom zodiac https://tenor.com/view/no-u-keanu-reeves-got-it-gif-14479787

[zenith widget]

@sinful wharf The reason I need your username is so that I can check your overlays

And see if they load properly on my side.

If they do, then I know what to suggest for you to do.

[sinful wharf]

im not streaming i just have obs loaded

[zenith widget]

I would like to know your twitch username, so that I can check your overlays from my side

It does not matter if you are streaming at the moment or not.

[sinful wharf]

gamingwithkentuckianjd

[quaint crag]

hey i have a question can anybody help me finding costume donation alert sounds like when someone donates 3.33 then comes idk screamer or sm shit and when 4-10 e casual alert

[zenith widget]

#426825216887619594

@sinful wharf So the overlay does not have any visual assets for it to load and show when you launch the overlay.

[round bramble]

@sinful wharf To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[quaint crag]

@zenith widget i mean how do i create costume alerts

[sinful wharf]

k thanks

[quaint crag]

i cant find any settings for that

[zenith widget]

I would suggest to take a look at this video: https://www.youtube.com/watch?v=8LVRd2X4HvU&list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv&index=6 @quaint crag

[quaint crag]

thx

[dry hare]

How do I go live on twitch @zenith widget?

[sinful wharf]

yea its almost 2 am here now i got a blank page in broswer and nothing in my obs after adding in the address link

[zenith widget]

There is only an alert widget in the overlay

as mentioned there is no image asset in the overlay to display.

[sinful wharf]

so i just turnn on the ones i want to show up?

[hardy spire]

With Media Request --- is there a way (preferably in obslive) to bump a song to top from outside the first page??

and is there a way to have channel points interact directly?

[zenith widget]

@sinful wharf Yes

@hardy spire From outside the first page? You mean to show more songs and have a specific go on top?

Which channel points are you referring to?

[sinful wharf]

I think i figured it out now i am just activating the widgets inside. Ill try it out tomorrow thank you very much

[hardy spire]

so on twitch alot of channels have channel points, and alot of channels have a priority song request and stuff -- but if we have 2 pages of songs in media request, we cannot bump songs to the top

[wispy rune]

I don’t think with twitch channel points, only SE loyalty points

[zenith widget]

We have no interaction with the twitch channel points at this current time.

[hardy spire]

okay... will shelve that idea... 🙂

[zenith widget]

Ah I see what you mean - in OBS.Live there is no paging.

[hardy spire]

or a right click on a song, move to top of queue?

[zenith widget]

wait there is

but i see - thats more of a feature request

[round bramble]

@hardy spire Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[zenith widget]

here are 2 screenshots you can use

[hardy spire]

cool 🙂

Thanks, have requested 🙂

[blissful scarab]

hey so my media request echoes really badly when i show it on stream and i am not sure what to do about it

[round bramble]

@blissful scarab Make sure to ☑ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[blissful scarab]

it didn't work

[zenith widget]

Do you have the media request widget that shows the video in 2 overlays?

or more

[blissful scarab]

i do have mutiple overlays with media request

[zenith widget]

Then make sure all of them has the above option turned on

[feral hamlet]

Currently making my store on stream elements. how to i get the scene to add it to my Streamlabs? been trying to look it up and cant figure it out

[blissful scarab]

it's still echoing

[zenith widget]

Then you've missed an overlay/browser source

@feral hamlet if you are looking into using overlays, we recommend using OBS Studio, as SLOBS tends to block our overlays or not load them properly sometimes.

[blissful scarab]

hmm i don't think so

[zenith widget]

Then remove all browser sources

and start adding them back in one by one.

or start removing them

one by one

until you find the one that is causing the issue.

[round bramble]

@feral hamlet To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[feral hamlet]

@zenith widget i just want the alert to pop up when someone buys item in store

[zenith widget]

Then follow the above

[feral hamlet]

the video above only told me how to do overlays. not how to make the alert coem up?

[gentle imp]

add a redemption widget to the overlay @feral hamlet

[feral hamlet]

@gentle imp i did this. i have the overlay in browser source in streamlabs. but the alert is not happening

[gentle imp]

can be slobs blocking it dunno, it is not 100% compatible with StreamElements

did you add the overlay with size 1920x1080 and ticked shutdown source when not visible?

[feral hamlet]

yes i did. so i just gotta switch to obslive?

[gentle imp]

if you have widget on overlay and overlay loaded on OBS and it doesn't show, yeah but if you want you can send me in a private message the overlay link so we can test it, in fact you can too, open the overlay link in a chrome tab and test it

[gentle imp]

sorted on DM's ⤴️

[lethal tide]

Hello. I recently saw some people reporting in Discord groups that I participate in the new follower notification, BOT is deleting the first letter of the user's nick. Today I followed a channel and saw the problem happen. Are you aware of this? Is there a solution to the problem already?

In the notification settings the variable is correct. {user} is correctly placed, but the chat message still cuts the first letter of the user's nick.

[scarlet tiger]

@lethal tide on your twitch channel?

[lethal tide]

On my channel everything is OK. But I just followed a friend and gave that problem.

[tight harness]

What is the friend's username

[lethal tide]

I just did a test here. If {user} is used at the beginning of the field, it gives the problem. If I put text before {user}, BOT displays the message correctly.

@tight harness Tiagopure

[lethal tide]

I talked to someone else who was having the same problem and it looks like this: When {user} is used at the beginning of the field BOT deletes the first letter of the nickname. If the person puts a sentence before, such as "Welcome {user} ..." BOT displays the message without error.

[tight harness]

Thanks for the report, I've passed this on to the relevant developer

[abstract hemlock]

@lethal tide

this screen shoot is for my latest stream

aprox. 9 hours ago ...

[lethal tide]

I do not know. In 2 channels that I did the test, this problem appeared. And it was resolved by putting something before {user} 😂

[devout crest]

ok i am having a issue , i am trying to stream on twitch , it shows my game on StreamElemental ORBS , but on twitch it dont say i am streaming

[abstract hemlock]

maybe you are streaming on other platform.. check that and log out and log in again 🙂

[devout crest]

what do you mean

i only have it attached to my twitch

[tight harness]

You aren't live, you can see this from the fact that the green button in the bottom left says 'Start Streaming'

[devout crest]

not now i stopped to ask for help

ok

i will start game now and go live

[tight harness]

Go to Settings -> Stream -> Connect Account (recommended)

[devout crest]

ok

[ionic kelp]

They mean in OBS.

[tight harness]

Yep

[devout crest]

im live and it still says im not

[tight harness]

The instructions I posted were meant to be done in OBS, not on the Twitch website

[devout crest]

ioh ok

[ionic kelp]

Look at the buttons in the bottom right.

[devout crest]

yeah

[gentle imp]

you are recording not streaming

[devout crest]

i clicked streaming

[gentle imp]

I guess the pgrogram didn't get the memo

so, stop recording unless you want to and press streaming

[devout crest]

ok i did it says streaming and on twitch it says im offline

[ionic kelp]

Go to the stream tab in OBS settings.

Screenshot that.

[devout crest]

ok

[polar totem]

can anyone help me my chat bot has stopped working since i changed my twitch name even though i signed back into streamelements and linked my twitch account again and ive modded the bot in chat but it just doesnt work? any ideas anyone

[ionic kelp]

@polar totem Login to the site then hit leave channel then rejoin.

[polar totem]

@ionic kelp where abouts do i find that been looking for something along them lines to start again

[lean sapphire]

how !rename works?

[polar totem]

blessed safe you man its sorted

[lean sapphire]

there is some way to put delay on the execute of a command? i mean y write !roulette (for example) and 5 sec after that the command show the msg

[polar totem]

respect for that lads love how quickly man helped me

[lean sapphire]

that could be really helpfull

[polar totem]

@wary halo @ionic kelp SAFE Gs

[wary halo]

@lean sapphire in the twitch chat type ! rename oldname

iirc

[lean sapphire]

and is possible to get delay on a command? no cooldown, delay.

[wary halo]

let me ask around as i don't know that 😉

[lean sapphire]

ok ty

[wary halo]

no delay possible

[lean sapphire]

ok

!ideas

[round bramble]

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[lean sapphire]

i will put it on ideas

[wary halo]

👌

[lean sapphire]

that could be very useful

to make complex commands

[sick trench]

is there anyway i can setup commands that the chat can use to play sound effects and gifs/clips on stream?

[wary halo]

you can create a stream store for that

https://streamelements.com/dashboard/store/items

[gentle imp]

1. Go to Stream Store page here: https://streamelements.com/dashboard/store/items
2. Add an item that has these settings on it:

• Stream Perk
• Loyalty settings to your desire
• (Next step) Add contents (image and/or sound you want to play)
• "Redeeming this item shows an alert
• Redemable via chat
• Skip Requirements

3. Get the item name/command from the 2nd creation page
4. Go to commands page here: https://streamelements.com/dashboard/bot/commands/custom
5. Add command with desired name and have response for command as: ${redeem item_name_here}
6. Go to your overlays and edit the overlay you use.
7. Click on "widgets" and add "Store redemptions" widget. Click save and you should be golden.
8. Test your own command in chat and have OBS or editor open to hear sound

[wary halo]

[vapid tendon]

Hello, I am setting up my scenes and cannot get SE to capture the video input for a specific game, running through Steam, while other games seem to be captured fine.

Conan Exiles is the game

[wary lark]

hmmm

i'm assuming you're using game capture?

[ionic kelp]

Might be this https://www.pcgamingwiki.com/wiki/Conan_Exiles#Network

[wary halo]

@vapid tendon not all games allow game capture, so you would have to use window or screen capture for those

also, SE doesn't capture anything, it's OBS 😉

[vapid tendon]

Sorry for the incorrect term. I am setting up on a new machine and have captured these games on my previous device. Upon further exploration, it captures Game Captures fine from Epic Games, but not from Steam, for some reason. (tried other stream games I have already streamed)

[round bramble]

@vapid tendon 1) Restart OBS
2) Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3) Stop your stream/recording.
4) Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.

(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)

[jade remnant]

do this when trying to capture a game

[vapid tendon]

https://obsproject.com/logs/LIGkew_blGfR8202

[gaunt notch]

Hi anyone available to help me

[round bramble]

@gaunt notch Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[vapid tendon]

It picks up the audio from the game, but no video @jade remnant

[gaunt notch]

Perfect I have just downloaded the stream elements phone app can I change the alert box?

I know I create one on the website just can't find out how to change it via the app

As in paste the link

[wary halo]

@vapid tendon i see you are streaming from a laptop right?

[vapid tendon]

Yes

[wary halo]

did you do this?

https://github.com/obsproject/obs-studio/wiki/Laptop-GPU-Selection-Windows-10

[barren shell]

i need help with overlay

[wary halo]

because you need an extra step to capture on a laptop

[elder sorrel]

Let's move to #helpdesk-mobile @gaunt notch

[gaunt notch]

Okidoki thanks mate

[wary halo]

@barren shell what is your question?

[barren shell]

i just got new stream overlays from a guy on fivver and i want to put them on my stream but i cant seem to figure it out

[brazen flame]

Hey, how i can add a timer from the chat, there is a command ?

[wary halo]

@barren shell do you know how the overlay system works on StreamElements or would you like to see a tutorial?

[sweet socket]

I think you can only add them over at the website @brazen flame

https://streamelements.com/dashboard/bot-timers

[barren shell]

ive used the overlay from stream elements like the one's that are pre-made but i dont know how to get my custom ones on there

[brazen flame]

@sweet socket thx ❤️

[vapid tendon]

You are absolutely right Ruben, I did that on my previous laptop and totally forgot I would need to do it on this one. I will try that.

[sweet socket]

@barren shell you' ll have to add them as your overlays or add them to your existing ones https://streamelements.com/dashboard/overlays

also no worries Caval

[vapid tendon]

Weird that it was capturing two of my games without that step though

[wary halo]

@barren shell you need to add a widget for pictures or videos to your overlay, then upload your files to that

https://www.youtube.com/watch?v=LwAfMIR3Cj0&list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv&index=5&t=0s

[jade remnant]

@vapid tendon yeh, obs is loading up on your internal graphics which should be good for laptops,
follow the guide that ruben linked to make sure all steps are checked.

also run obs as admin as this can resolve some issues

[storm delta]

Why my stream crashed and I cant start again ?

[lament blade]

Hey so I'm trying about to start my stream test and want to know how to make the stream start soon

With the themes and stuff

[wary lark]

the streaming start soon scene?

[lament blade]

Ye

I have the templates

[wary lark]

do you have the scene imported into OBS already?

[storm delta]

and btw obs.live its slow ?

[lament blade]

Oh I'll check that I might not

One sec

[lucid solar]

I am new to streaming and stream elements, I am not sure how to add alerts to my stream

[round bramble]

@lucid solar New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

[jade remnant]

@storm delta do you get the message on obs saying "something went wrong" ?

[lament blade]

This might seem crazy but I'm doing this on a phone

[storm delta]

No

Just the stream stoped and bitrates were 0

[lament blade]

I'm not streaming but using streamelements on phone

[jade remnant]

then obs isnt causing the crash,

you can check the log files to see if anything is there

[round bramble]

@storm delta A crash log is required to investigate the cause of your issue. Please upload the last crash log.

1. In OBS, click the Help menu
2. Select Crash Reports, and then Upload Last Crash Report
3. Copy the URL, and paste it to the chat here.

[lament blade]

I'm gonna go get my laptop so I can get obs

[storm delta]

https://obsproject.com/logs/21joZjrgSKI-7gfw

[jade remnant]

download and reinstall obs from the website

[storm delta]

OK but why ?

also sometimes my obs.live settings are completely reseted

[frank violet]

im having trouble with duplicate sources in se obs. Anyone know the right obs settings so the game doesnt duplicate?

[storm delta]

wait , OBS or obs.live ?

[jade remnant]

following the path of the faults you can see whats going on when obs crashes.

reinstalling should fix the broken/corrupt files

[storm delta]

OK

yeah...

[jade remnant]

@frank violet what sources are you trying to duplicate and what game captures are you using for the game to duplicate

[storm delta]

This obs cant be closed or moved to second screen

I'll reinstall it

thx ❤️

[spice quarry]

Hello Im having a little problem on the stream elements obs, I saw that it was frozing the preview and droping frames, then when I oppened the task manager and it was taking 90% Gpu

[round bramble]

@spice quarry 1) Restart OBS
2) Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3) Stop your stream/recording.
4) Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.

(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)

@spice quarry Dropped frames / disconnecting? Follow the troubleshooting steps at: https://obsproject.com/wiki/Dropped-Frames-and-General-Connection-Issues

[frank violet]

@jade remnant not trying to duplicate any sources. Just have my desktop audio, el gato capture card audio, mic audio ran seperately but trying to be able to monitor it all

here is my settings now in obs but trying to get it monitored ive been pushing the outputs to desktop audio which has been duplicating things. How can i monitor sound without duplication?

[jade remnant]

edit > advanced audio

monitor off = output only
monitor only = not going to output
monitor and output = monitor and output

also, if they are desktop speakers, then your mic will pick the sound up and echo if they are loud enough

might want to change it to a headset

[spice quarry]

here is the log file https://obsproject.com/logs/v7UxSWAysCO8cK03
Update via mobile: PC died for some reason after it, maybe that was the problem it gave me this problem File boot\bcd 0xc000000f don't really know what to do know

[frank violet]

@jade remnant im pluggin headphones into my desktop speakers

[quaint fjord]

Does anyone know if there is a way to display my twitch chat as in overlay while playing a game full screen? I've only got 1 monitor and would like to play full screen while still being able to see my chat and activity feed

[elder sorrel]

I believe there is 3rd party programs for that. SE doesn't offer that option afaik.

[quaint fjord]

@elder sorrel know of any specific ones?

[elder sorrel]

I do not

[dry hare]

@quaint fjord you can also use your phone to read chat

Most streamers with one monitor do that because it also lets them not use resources on their computer

[quaint fjord]

@dry hare if I did that I would never look at it lol

Don't wanna ignore everyone

[dry hare]

It’s training yourself to look at it. Whether you look at it while in-game or on your phone. You’re still looking away from the game

[quaint fjord]

Thanks for the advice @dry hare!!

[wary lark]

here try this

https://obsproject.com/forum/resources/twitch-streamers-tool-for-single-monitor-streamers.364/

[pliant burrow]

Can someone add me to the closed merch beta channel?

I don't currently see it

[tight harness]

Done

[frank violet]

@jade remnant Got it! Thx. Now im just getting duplication when i show media request videos on my overlay. Suggestion? The audio is fine until i press "show on stream" and then it duplicates

[round bramble]

@frank violet Make sure to ☑ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[ionic kelp]

@wary lark Actually found out by OBS mod/contributer that was deleted.

@quaint fjord here's something that can help https://github.com/baffler/Transparent-Twitch-Chat-Overlay

[wary lark]

ah TIL

[frank violet]

@jade remnant i got all browsers set “Shutdown source when not visible" and it still duplicates media request. Do i need to take the widget off of the se overlay to not cause duplication? Also making “Shutdown source when not visible" also makes it so the overlays have to load for a minute before popping on the screen. Suggestions?

[quaint fjord]

@ionic kelp awesome thanks!! Do you know if there's something like this for the activity feed as well?

[rugged needle]

Okay so i changed my twitch name and streamelements bot disappeared from my chat. I cant seem to add it back.... help

[ionic kelp]

@quaint fjord chat notifications

@rugged needle https://discordapp.com/channels/141203863863558144/199460642975907840/667767082800250962

[quaint fjord]

@ionic kelp like when someone subs, follows or cheers

[ionic kelp]

Like the program I mentioned no idea. Otherwise it's all chat notifications.

[rugged needle]

@ionic kelp Thank you been searching for that button for an hour now!

[storm delta]

Is there mousepad sizes ? Im talking about the merch

[formal plaza]

i had an issue a few weeks back where my current sub count shown as 0 ( currently on 103 ) . I got told how to fix it. It's done it again and ive forgotten, could anyone help asap as im currently live lol

[scarlet tiger]

@storm delta 7.79x9.25''

[storm delta]

I mean more sizes

[surreal hatch]

https://obsproject.com/logs/dtGnIHONvLp56upg

Bitrate dropped to 0 during stream

[delicate pecan]

sub count not working ?

[sweet socket]

Could you be a bit more clear @delicate pecan?

Is it not counting any new subs? Or is it not displaying anything?

[delicate pecan]

@sweet socket not showing sub count try to rewrok api or what is it and still not working showing 0 and like 20 mins back it works

[storm delta]

How to make merch image bigger size

[delicate pecan]

like in half livestream

[formal plaza]

it just shows 0 @delicate pecan someone helped me before to reset it, had to part bot and do something else but i cant remember the something else lol

[gloomy fiber]

hey. does anyone know how to set up the gamble game? and how to change the points name?

[wary halo]

https://streamelements.com/dashboard/loyalty

for the points name

and enable the roulette module here:

https://streamelements.com/dashboard/bot-modules

[jade breach]

Hey guys, the sub count widgets are not showing sub counts anymore. They were working last night but not today.

[wary halo]

go to the overlay editor > data > you can add the number there

if it's a goal you can go to Data > Goals > reset session

[formal plaza]

@wary halo did you help me before with my issue bud? i cant remember who it was

[wary halo]

ah yes

[formal plaza]

what was it i had to do again? lol

[wary halo]

Part bot, log out of SE, log back in, let the bot join again and type / mod streamelements in the chat

[lament blade]

why cant i use !addpoints in chat

it keeps saying (user) not found!

[wary halo]

@jade breach i just heard that the Twitch API forked up so that's why the counter isn't working for anyone at the moment

they are trying to hotfix it asap

[gritty pond]

They deprecated a bunch of endpoints today

[formal plaza]

it didnt work bud, do i need to end stream for it to work?

[wary halo]

shouldn't have to usually

but read my message that i tagged EagleGarret in

[jade breach]

@wary halo Thanks bro for letting me know! It's my total sub count, not the session and it wouldn't let me adjust that. But the API messing up makes sense. Hope they get it sorted soon. Thanks again!

[lament blade]

guys i cant use the !addpoints (user) (amount)

i keep getting an error saying : (user) was not found!

Need help using my overlays on obs

[round bramble]

@lament blade Please connect your streaming account (Twitch, YouTube, or Facebook) with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w

[wary halo]

@lament blade what is your question?

[lament blade]

@wary halo my question is how to use it

I have obs

[wary halo]

have you made an overlay yet on the website?

[lament blade]

Yes I have

[wary halo]

okay

[round bramble]

@lament blade To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[lament blade]

the connecting the discord account is not working

still having the problem with adding points

[wary halo]

i know

i was trying something

when was the last time you renamed?

Part the bot from your channel, log out of the website, log back in and let the bot join your channel again. then type / mod streamelements in your twitch chat and try the points again @lament blade

@formal plaza @jade breach it should be back up now

[swift ember]

i need help

[viscid pebble]

Hi @swift ember, Please ask your question(s) or describe the problem you're looking to solve so staff or a support volunteer can assist you as soon as they are available.

[swift ember]

with starting a stream

[wary lark]

whats the issue?

[swift ember]

look

i click on stream

and dis comes up

hallo ?

[wary halo]

Hallo?

Settings > Stream

if you are already connected, disconnect and connect again there

[wary lark]

from the looks of things

it seems your OBS isn't connected to an account

[swift ember]

OH

Thanks i got it form here

i conected now it says now

[lament blade]

So I did the things in the video now how does it come up on ps4?

[wary halo]

why didn't you say that from the beginning 😛

do you have a capture card?

[lament blade]

Hmmm?

[wary halo]

okay i guess that's a no 😛

[lament blade]

Yes

[rain verge]

I am having an issue where my browser is not showing up anymore

in Streamelements

[lament blade]

That happened to me as well like 15 mins ago

[wary halo]

you can't use the overlays on the ps4 itself, you need to send the gameplay to your pc through a capturecard @lament blade something like an Elgato HD60s

[lament blade]

Oh thanks for letting me know since tomorrow I'm going shopping so I'll get that

[wary halo]

or that other thing, i forgot the name 😛

where you stream your gameplay from your ps4 to your pc

[lament blade]

Btw I'm doing this on a laptop

[wary halo]

yeah that shouldn't be a problem

[lament blade]

K got u thanks

[wary halo]

@rain verge do you mean the browser source in OBS or the actual website of StreamElements?

[wary lark]

he's moved to obslive channel

[wary halo]

yeah i see, thanks

[lament blade]

still not working @wary halo

[wary halo]

what is your old twitch name and your new name?

[lament blade]

old

eh

BannedAlreadyy

i think

new

GamingXeli

[wary halo]

okay, i'm going to ask if staff can move your chatstats over, maybe that helps

[lament blade]

yep

cuz the chatstats also not working

[wary halo]

@lament blade try points again pls

chatstats are fixed now

[lament blade]

chatstats is indeed fixed

not the addpoints system tho

[midnight plaza]

I am setting up my merch store. When I go through the on boarding and click the button to create timer I get an error saying it cannot create the timer?

[wary halo]

okay, i'm going to ask around about that @lament blade

[midnight plaza]

I saw a ping and its gone?

[wary halo]

yes, it was a command to give you the merch beta role 😉

[midnight plaza]

😉

tyvm

[halcyon falcon]

Is it possible to have a label continually repeat while scrolling without ending everytime?

[plush raft]

So the overlay editor, for "Channel points" is now showing the total number of subs rather than the points

[jade remnant]

what label you after boss @halcyon falcon

[halcyon falcon]

Any label in general my friend. I set them to scroll and they completely disappear before coming back again

[jade remnant]

gimme this game and i will send you something

[wary halo]

@plush raft yeah we had to change that because Twitch decided to change the API about an hour and half ago

[round bramble]

@halcyon falcon Follow these steps to grant managers/moderators access to your dashboard:

1. Click on your Channel Name at the top of the dashboard and select Settings
2. Create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)
3. Send this invite to a mod/manager to give them access to your dashboard. The link is one-time-use and expires after 72 hours if not accepted
   Video tutorial: https://youtu.be/zl_h-ttZDF0

[jade remnant]

dm me the link bud

[round bramble]

@lament blade Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[dapper glen]

Hi there, got a question. I recently added a new scene to my stream and was wondering if I could "copy past" the alerts and stuff from an older overlay to the new one so that I just need to ajust the size and place?

[wary lark]

@lament blade what exactly is the issue?

by any chance are you getting this error

[twin sentinel]

@dapper glen You can copy the overlay and edit the copy. To copy select the square with the arrow in it at the overlay in your overlays section.

[dapper glen]

ok thanks, and by doing so and editing the new one I don't mess with the old one? In other words, is the old one still intact and usable with a different list?

link*

[twin sentinel]

the overlays are not connected and are both usable with their own link.

[dapper glen]

the only option I see is duplicate, is that it?

[twin sentinel]

yes. duplicate the overlay.

[limber venture]

quick question, can streamlabs have a command, which acts like the 8ball eval, but return 2 options? I can build the things i want for a 1 response return,

[dapper glen]

@twin sentinel they have the same url

[twin sentinel]

no they do not. 😄

[dapper glen]

maybe I did something wrong

[twin sentinel]

Just duplicate the overlay and a copy of the overlay is created in your overlay section.

[dapper glen]

yes but when I do copy url is has the same url

[sour dune]

There's no way to add a new command template is there?

[twin sentinel]

Not that I am aware of.

@dapper glen DM me the two urls please.

[wise cliff]

Yeah the store redemptions still not fixed. I've got people who like to frequently redeem little emotes and stuff from there, hrm, I guess I'll have to work in Streamlabs until they get fixed, I just hate how they have them set.

[signal kindle]

Hey guys, I need your help... StreamElements showing 0 subs when I type !subcount... can you help me please?

[inland comet]

Hi i need help with something with kappagen

[round bramble]

@inland comet Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[twin sentinel]

@signal kindle Can you try to part the bot from your channel, log out of the dasboard, log back in and make the bot join your channel again.

[honest silo]

Can somebody help me?

[round bramble]

@honest silo Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[signal kindle]

@twin sentinel already tried that, still not working

[twin sentinel]

Try to reset your session in the session settings https://streamelements.com/dashboard/session > Totals

[honest silo]

When i do !Songrequest and added a song, The songs are not auto playing when I add a song and are not playing in general. When I add a song it stays in the queue and the media request video for stream elements is stuck paused in the media request unless I play it myself.

[signal kindle]

@twin sentinel done, 0people are currently subscribed.

[round bramble]

@signal kindle Please connect your streaming account (Twitch, YouTube, or Facebook) with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w

[twin sentinel]

@honest silo have you activated the auto play option in the MR settings?

[honest silo]

euhmm give me a second! im checking.

yeah i activated it

[signal kindle]

@smoky shale can't do it right now, i'm live... will try again tomorrow! thank you!

[lament blade]

@wary halo got any answers?

[wary halo]

nope 😦

you are 100% sure your loyalty system is turned on right?

[twin sentinel]

@honest silo Can you skip the StreamElements video?

[lament blade]

Hello I am having some issues with the tips. It says they are needing for approval (at least users tell me so) but I have not put manual setup in the tipping system. Any clues? They're linked to a paypal account.

[twin sentinel]

@lament blade Check your PayPal account or contact PayPal for actions you need to do on your account.

[trail mauve]

@twin sentinel I am @honest silo editor for stream elements from what I have seen the stream elements video won't skip and when I try from the chat itself it says no song is currently playing

[twin sentinel]

Can you skip it in the media request settings?

[lament blade]

@lament blade Check your PayPal account or contact PayPal for actions you need to do on your account.
@twin sentinel It's not related to paypal as it was working before. It started since I started to stream again. There's no issues with my account it's my personal is registered and activated.

[inland comet]

does anyone use kappagen or know why i cant choose my twitch emotes for it?

[zealous tulip]

i swear my docks are switching and moving around on their own

[twin sentinel]

For PayPal it is very dry. After you entered the E-mail adress you either get the notification from PayPal to be displayed on SE, or we do not get these infos, then most likely you need to take actions on your PayPal account. @lament blade

[zealous tulip]

where did my twitch informtaion dock go? that allowed me to change title and info and showed viewers and clips and such, go?

[twin sentinel]

@zealous tulip View > Docks > Stream Information.

[zealous tulip]

that's not an option

[twin sentinel]

Are you logged in with your twitch account to OBS Studio? Settings > Stream?

[zealous tulip]

yup

[trail mauve]

@twin sentinel Cheers benno that worked, never ran into that problem before so didn't even think to do that 🤦‍♂️

[zealous tulip]

it's like it just disappeared

[twin sentinel]

Log out in Settings > Stream and log back in.

[zealous tulip]

stream information is back. wtf? is it going to do this every 30 days?

[twin sentinel]

@inland comet Have you added the emote in the custom emotes menu in the kappagen widget settings?

@zealous tulip Should not be the case, but if it does, you need to clear the OBS.Live cookies.

[zealous tulip]

hrm

a problem for another time

much thanks

as always

[twin sentinel]

Hey, I will try to get someone to assist you. Just make sure you have got the #dreamteam for support.

[lament blade]

hello all, can anyone tell me if we can edit the default variables somehow? Specifically the ${redeem} one, I'd love to edit out the chat response. is taht possible?

thats obvioulsy the bot variables, sorry

[twin sentinel]

You cannot edit the default answer when you redeem the item via chat command.

[lament blade]

ahh ok, thx for the info mate!

[pseudo crescent]

I need a hand

[round bramble]

@pseudo crescent Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[pseudo crescent]

My stream elements chat bot isn't showing my sub count properly and it says I have 0 subs and I've tried deleting the command and adding it again and nothing is working

[twin sentinel]

Twitch is having issues with delivering the sub count. We are looking into the issue.

[pseudo crescent]

Oh okay, so it's not a problem on my end?

[serene granite]

logout login part bot join bot

sub count should be good.

[pseudo crescent]

Have done already but I'll try again

Yeah it didn't work, Riperooni

[serene granite]

you're twitch.tv/stormskii right?

[pseudo crescent]

It's displaying it right on the twitch dashboard, just not the chat bot

Yeah thats right

[serene granite]

twitch dashboard being a page on twitch.tv

not our system

right?

[pseudo crescent]

Yes the dashboard being on twitch

[serene granite]

ok

we'll investigate

[pseudo crescent]

Okay thank you

I'm trying to figure out a fix but honestly, it's a struggle

[clever nimbus]

Where is the apropriate place to ask Merch store questions?

[cinder olive]

What kind merch questions?

[clever nimbus]

Someone is asking about size of mousepad and if it is sized in MM?

It lists as 779x925

[pseudo crescent]

@serene granite this is what I mean, it doesn't add up, could be an issue on twitches end but idk

[serene granite]

twitch changed something in this API, we made a fix which worked for everyone

currently trying to figure out if it didnt work just for you, or if more ppl have the same issue

[pseudo crescent]

It was all good earlier today when i had a viewer check my sub count, I took a break for an hour, came back and it as like that, I appreciate the help so far tho man thank you.

[tough mirage]

Hi! Im trying to edit the custom bot name, it says to add the tipping link to my panels, I have but still I recheck and it doesn't find it 😦

[clever nimbus]

Any answer on the merch question above?

[cinder olive]

#beta_merch @clever nimbus

[clever nimbus]

Ummmmm do you want me to use that hashtag?

[cinder olive]

... Click it.

[sour dune]

If you need more data, the subscriber numbers from the sub chat command are incorrect for me as well (https://i.imgur.com/30Oiqab.png)

[pseudo crescent]

Glad I'm not the only one

[earnest crescent]

hello, I'm wondering about my twitch chat stats not showing properly. I have my loyalty enabled but I still get the 404 message when I go to https://stats.streamelements.com/c/dancenatic. any help is appreciated 🙂

[cinder olive]

@earnest crescent When did you name change?

[earnest crescent]

I haven't changed my name

[worthy garnet]

Guys, I'm reading some texts from an API on a custom command response, on the responses I put some streamelements 'Variables' but those variables doesn't trigger when my bot responds

is there a way to trigger those variables when they are on a text retrieved from an API?

[twin sentinel]

Best to ask this in #dev-chat

[worthy garnet]

ok @twin sentinel , tks 🙂

Is there a way to put multiple responses on a Custom Command? so the Bot can random then when the command is triggered? something like the responses on the 'Chat Alerts' module

[twin sentinel]

There is a random variable.

[long frost]

Just wanted to report the above fixes (logging out and back in, parting and reconnecting bot) is not working unfortunately for me, it appears to be persisting returning 0 subscribers

[sacred walrus]

Hey, friends! I wondering how I set up the donation Chargeback protection?

I am*

[twin sentinel]

It is enabled as you create your SE.Pay account afaik

[worthy garnet]

@twin sentinel if i use the random variable I'll exceed the 500 caracteres limit on the command 😦

[sacred walrus]

How do I make a " SE.Pay account afaik " @twin sentinel

[long frost]

@sacred walrus Another place is your StreamElements Dashboard go to Tipping Settings on the left, then Tipping Settings in the right of that page, expand Page Settings and check "Subscribe to global chargeback protection"

[twin sentinel]

@worthy garnet Afaik we have a 200 character limit on command messages.
But you can try to set it up with this API: https://thefyrewire.com/docs/api/twitch/pastebin/#return-random-line-from-paste

[sacred walrus]

Thanks, man! & all I basically do is make my PayPal donation link threw Streamelements? @long frost

[long frost]

@sacred walrus Yup, connect your StreamElements with PayPal and guide your users to the StreamElements donation link

Here is an article to help you out: https://support.streamelements.com/hc/en-us/articles/115000370992-Tipping-System

[sacred walrus]

Thanks, man! So basically once I set it all up. If someone donates threw the link & charges back, they aren't allowed too? @long frost

[twin sentinel]

Please take a look at this page: https://streamelements.com/dashboard/tipping/fees
SE.Pay is different from PayPal.

[dawn hawk]

how do i get the activity feed back?

In OBS

[worthy garnet]

@twin sentinel tks Benno! Already did with the pastebin API, but the responses doesn't trigger variables if the variables are written on the pastebin text 😦

[twin sentinel]

StreamElements at the top in OBS.Live > Activity feed. @dawn hawk

[dawn hawk]

thanks

[twin sentinel]

What variables should be triggered?

[worthy garnet]

just a sec, I'll make an example @twin sentinel

[dawn hawk]

and also if im streaming my xbox game how would i get my voice audio

[twin sentinel]

Best to google that.

[dawn hawk]

okay thanks

how would i make a stats command with followers, time live, views and viewers

[twin sentinel]

create a custom command with these variables: ${channel.followers} ${uptime} ${channel.views} ${channel.viewers}
all available variables listed here: https://streamelements.com/dashboard/bot-commands/variables

[worthy garnet]

@twin sentinel this is my bot response

this is my command

and here's my pastebin

[twin sentinel]

the response of a customAPI is not interpreted. It is given in plain afaik. But for further details please ask that question in #dev-chat

[worthy garnet]

hmm got it @twin sentinel , tks again!

[azure sorrel]

Good morning all !

I have a little problem with the Kappagen widjet.
During my first try I found my personal emote of stream twich. But I made a mistake and I deleted my widjet overlay. Suddenly, I redid exactly like the first time but this time it is impossible to find my personal emotes. In addition I do not have much choice unlike many streamers, if someone could help me and tell me what nonsense or other that I have done I would be really grateful.

And sorry for my very bad English ... (I am a French girl).

I have only that...

[twin sentinel]

In the Chat Emotes categorie > cog wheel next to custom emotes should do the trick for you.

[azure sorrel]

It's not working 😦

[twin sentinel]

I am not sure about the emote explosions. With the way described above you can add an emote to be show on screen when typed in chat.

[azure sorrel]

I see what you mean, but that's not what I'm looking for at all.
Everything was working before I deleted it without expressing it ... I don't even have a choice for emotes, look on the screen I put on you. I don't have my emotes - and they offer me very few. (I tried to download one of my emotes but neither does it work ...) I'm really too clumsy 😦

[mystic isle]

Hi guys,
I have already asked for help 2 days ago or so. I had twitch name Voltinia which I changed not long ago to Voltolly. But with this change chat stats and tipping page got broken and no longer work. Could you fix this please?

[twin sentinel]

@azure sorrel I am sorry, but I do not know how to add these emotes in there. Maybe another support has any idea on this.

[azure sorrel]

@twin sentinel
Ok, thanks for taking the time to try to help me. Have a nice day. ❤️

[twin sentinel]

@mystic isle Asked internally to fix your chat stats. This can take some time as it is the weekend.

[mystic isle]

Thanks Benno. I just didn't get any estimated time last time about how long it should take. Since it's a common problem I assumed it is a matter of a few minutes

[lament blade]

[cinder olive]

@twin sentinel If the bot isnt subb'd can it use emotes in the widget?

[twin sentinel]

@mystic isle As it is the weekend now, this can take some time to fix.

[round bramble]

@lament blade Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[mystic isle]

No problem, as long as it's going to be fixed at some point, thanks for help @twin sentinel

[lament blade]

[chrome wing]

Hey all, Is there a list of banned words i can just copy/paste in?

[twin sentinel]

Not that I am aware of, cause every channel has its own "rules".

[chrome wing]

More so just the most commonly banned words

[twin sentinel]

afaik we do not have such a list.

[cinder olive]

Google has one 😉

[lunar dock]

Where do you go to make StreamElements use an account for the bot?

I had everything linked, but it disconnected or something because the bot is no longer talking through the account.

[chrome wing]

@cinder olive Found one 😛

[worthy garnet]

where can I see a list of my quotes and edit then??

[faint sluice]

so I cant get my sub command to work, when I type it in my chat is says 0 subs, I know I have subs it worked before but now it isn’t? how do I fix this

[cinder olive]

@worthy garnet you can only do that via commands

@faint sluice TwitchAPI changed suddenly and unknowingly and broke how subs are retrieved, it will be fixed ASAP.

[faint sluice]

oh so its not anything I did @cinder olive thank you!

[lunar dock]

I remember it's supposed to be in the GC app, but when I go to settings, the "Custom Bot Name" field is not there.

[midnight plaza]

@lunar dock I am having the same issue

[unborn forge]

So I accidentally lost the chat window on obs by going to twitch home how do i get it to just show chat again?

[cinder olive]

View > Dock @unborn forge

[midnight plaza]

Any guidance on how to get my custom name again on my ground control app?

[unborn forge]

Thx

[kind epoch]

Is the !subcount command not working? I've logged the bot in and out of chat and it keeps giving a 0 count yet i have some subscribers :S

[cinder olive]

It is currently broken due to a twitch api change.

[swift stone]

Hello everyone. Would anyone be able to help me with setting up a bot?

[kind epoch]

Oh okay thanks

[round bramble]

@swift stone Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[swift stone]

I am trying to link a bot to my ground control but cant seem to get it to work. I have gone through setting up tipping and such but dont see the option in ground control

for the bot

[cinder olive]

Custom bot name?

[swift stone]

Correct

[cinder olive]

https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676

[swift stone]

I go to my stream setting but dont see the bot option

I keep thinking its not seeing the tipping page I have on my twitch to allow the bot but I could be wrong

[midnight plaza]

@cinder olive So the custom bot names dont work on ground control anymore?

the option is gone

worked my last stream (day before yesterday) now it is gone

[swift stone]

Okay so its not just me good to know

[midnight plaza]

its aggrevating, i used a lifetime sub on my bot account, now streamelements is dropping emote codes and no emotes are showing up

[vital badger]

is there a way to use only custom emotes on kappagen emotexplosion?

[cinder olive]

Uncheck the other ones.

[midnight plaza]

@cinder olive is GC broken with custom names? or am I missing something? Something changed since wednesday

[cinder olive]

I am unware. I asked to get a furhter inquiry on it as it is not the first time ive seen issues with it today @midnight plaza

[vital badger]

if I check uncheck the default ones, no one appear

[midnight plaza]

ty @cinder olive mind pinging/DMing me when you hear something? I am live now with streamer mode on

[vital badger]

I would like to explode only my particular channel emotes

my kappagen is not showing any emote besides bttv and ffz

there isn't a page scroll

[errant wasp]

hello my dudes. does anyone know why my messages are reset each time I set them in the module settings on streamelements?

The thing is when I set a new message and click out of the box, it says saved but i doesn't save somehow

[cinder olive]

Your timers?

[errant wasp]

Nah, I am editing the modules and right now I am editing the message for the hosts

[cinder olive]

what browser?

[errant wasp]

the new edge

chromium

[cinder olive]

Try chrome.

[errant wasp]

isnt it supported yet?

hm the same thing happens

interestingly it suddenly shows the right text when I refresh the site everytime I edit something

[carmine light]

Hello, I changed my domination link yesterday for Stream Element instead of Streamlabs. I received a donation and it didn't work. Can you tell me what the problem is?

[cinder olive]

Why do you mean it didnt work?

Didnt show up in paypal? Didnt show on stream/chat/dashboard?

[carmine light]

The person has been debited and I have nothing displayed in income or in my PayPal account

[cinder olive]

Are you using SE.Pay?

[carmine light]

No, neither in the dashboard nor in the notifications

What's SE. PAY?

[cinder olive]

Take that as a no.

[carmine light]

No?

Sorry I'm French.

[cinder olive]

#🇫🇷︱français

[carmine light]

Oh nice sorry

[vital badger]

anything on kappagen emotes? 😢

[cinder olive]

@vital badger Sorry if I already brought it up - but have you tried adding them as custom emotes?

[modern moth]

The !subs command suddenly started telling me I'm at 0 subs in the middle of stream today even though I should be around 50...any ideas?

[cinder olive]

Twitch API changed, effecting how SE receives their sub count.

[vital badger]

added some of em, not showing on the list tho

[cinder olive]

They wont.

If uploaded they show.

If removed, they dont.

[modern moth]

@cinder olive I'm assuming a fix is being worked on then?

[cinder olive]

To my knowledge, yup.

[modern moth]

Alright, thanks!

[prime juniper]

Hello! Quick question; active stream where I mod has shoutout command at user level. If I deleted it would it be back seemlessly at mod level? I can help the broadcaster off stream on his dashboard, but it would be rather convenient if I could change it to mod level for him

[vital badger]

added one custom emote, saved the config, f5, closed and reopened the browser: nothing @cinder olive still only ffz and bttv emotes

[cinder olive]

@prime juniper If you're doing it in chat here is the info:

Valid flags for !cmd options are: -cd (number) -usercd (number) -cost (number) -level (number) -type (say, whisper or reply) -count (number).
--- Example: !cmd options twitter -usercd 60 -type reply -level 250
-cd = Cooldown
-usercd = userCooldown

[round bramble]

@prime juniper
Chat/Bot Levels
100 - Viewer
250 - Subscriber (Twitch subscribers automatically placed at this level)
300 - Regular
400 - VIP (Twitch VIP automatically placed at this level)
500 - Moderator (Twitch chat moderators automatically placed at this level)
1000 - Super Moderator
1500 - Broadcaster

Dashboard Manager Levels
Bot Supervisor
Editor
Full Access
Owner
https://i.imgur.com/s61Liry.png

[cinder olive]

-level 500 would make it mod only.

[prime juniper]

Thank you very much!

[errant wasp]

doesn't the streamelements regex support negative lookaheads?

[zenith widget]

@errant wasp our regex is golang regex so look that up

[silver finch]

Hey guys, any idea why my alerts would not be working? I stream to Twitch using OBS/Live

OBS.Live

[fossil pilot]

commands arent working

[worldly pine]

Hi Team, anyone on? I'm a Twitch Partner and been trying to stream and having issues for 4-5 months. Can't conect to Twitch Server without a VPN. The VPN fixed the issue temporary but I'd lag occasionally, but was still do-able. Nothing like streaming without VPN though. I've tried EVERYTHING you can imagine. Trouble shooted everything, and went back and forth with ISP in probably 20-30 emails. They tried to help me and I gave up on streaming 2 months ago, but I'm trying again. Now VPN is causing a lot of dropping frames. That's one of the reasons I moved from Streamlabs to OBS Studio, but the same happens. I've just tested today with Mixer, and my computer is able to stream WITHOUT VPN. Anyone ever seen something like this? I'd really love to go back to streaming without VPN. Thank you!

[silver finch]

what does that even mean?

[round bramble]

@worldly pine For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[worldly pine]

Oh ok, my bad. Thanks!

[zenith widget]

@fossil pilot elaborate please

@silver finch any specific alerts or all of them?

[silver finch]

all of them

so like if I go to one of my overlays and I test an alert it works in the overlay editor but doesn't show up in OBS or in stream

[vital badger]

@zenith widget
is there a way to use only channel emotes on kappagen emotexplosion?
if I uncheck the default ones, no one appear, is only showing ffz and bttv emotes on the list

[fossil pilot]

@zenith widget if i type !commands in chat nothing pops up

[serene finch]

my raid notifications work when I test them but not when im live?

[fossil pilot]

its not responding

[serene finch]

the sound plays but no visual

[round bramble]

@silver finch The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

@serene finch Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline
  Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

[zenith widget]

@fossil pilot

its working fine

[errant wasp]

aight, thanks @zenith widget is there a possible to localize phrases like hours and minutes? I already changed the bots language

[fossil pilot]

that doesnt pop up on mine

[zenith widget]

@vital badger Yes - click on kappagen and there is an option to edit which emotes to use.

[serene finch]

the sound still plays though? @round bramble

[zenith widget]

@fossil pilot Then check what channel you are looking at.

@errant wasp Its being looked at by the devs.

[vital badger]

my kappagen is not showing any emote besides bttv and ffz
there isn't a page scroll
https://cdn.discordapp.com/attachments/199460642975907840/667935618554265610/unknown.png

[silver finch]

That does not resolve the issue I am having @round bramble