does stream elements offer a command to suspend a person for a set amount of time with out banning them from twitch, I really don't want to have ppl banned unless they are a replete offender.
#helpdesk-twitch
scarlet tiger
Timeout command?
grave lance
yes
scarlet tiger
/timeout <user> <seconds> in your twitch chat
grave lance
so first I would have to time out the user then purge the messages correct
grave lance
ok thank you
scarlet tiger
@grave lance you can use command for purge
!cmd add purge /timeout ${user} 1
formal plaza
hi :). Does anyone know how i set the output resolution to 960p? it doesn't have it as a preset and im unsure on what to set it as to get that
cedar lynx
are you using OBS?
formal plaza
yeah
cedar lynx
I don't think 960 is a standard output, is there a special reason you want to use that? but I think you can just type NUMBERxNUMBER
instead of using a dropdown
formal plaza
i think it was @cinder olive who suggested 920 to me yesterday saying it was the new trend and wanted to try it
cedar lynx
interesting, well I always recommend unless you're a partner, stick to 720 since otherwise users with less-than-stellar connections will struggle to watch
but otherwise it seems like you can just type in the resolution you want
formal plaza
do you know what the 960p would be, the other part ____ x 960?
cedar lynx
I'd have to Google it
cedar lynx
oh so it's not a 16:9 ratio 
ionic kelp
Nope.
ionic kelp
It's 3:2. 🤢
ionic kelp
The highest you can do within reason is 1600x900
formal plaza
it has a 864p preset, shall i just use that?
ionic kelp
¯\_(ツ)_/¯
cedar lynx
unless you've got a special reason or are partner, I really recommend standard 720p
but that's just me
sweet socket
would also recommend that ^
have had issues where people didnt see my stream going above the 720p
lucid jacinth
Do you have to gift streamelements a sub to have them use an emote in a command😂
twin sentinel
Yes.
lucid jacinth
oof
gentle imp
or make the bot use your account
river trail
Good afternoon, there is such a question, I can’t connect other payment systems except for the paypal, I tried to disconnect the paypal and reconnect. No other binding options appear. How can this be fixed?
tropic plinth
^ being helped in #🇷🇺︱русский
sweet socket
👌 thanks Mit
smoky turtle
how does one set up the tiltify integration and widget? I have a campaign that im involved in that id like to have on my overlay.
graceful rock
@round bramble twitch.tv/NumbertwoTV - Just wondering if a staff member could update my chatstats tracking whenever they have a chance 🙂
@round bramble same name on StreamElements as well
round brambleBOT
@graceful rock I'm a bot, only here to send helpful messages because the helpers are lazy.
misty spindle
Hello, I have a question. Is possible to make through streamelements store text-speech alert?
twin sentinel
You can make a stream perk store item and activate the option to add a text message to the alert.
In the redemptions widget in the overlay you can then activate TTS.
misty spindle
Ohh okey, that sounds good
I'm sorry I dont have lot of experience... So how can I make a stream perk store?
misty spindle
Ohh okey so it will send the alert automaticaly?
twin sentinel
yes, if someone redeems the item.
misty spindle
Okey okey, thank you so much.
oblique steeple
@graceful rock Your stats have been fixed: https://stats.streamelements.com/c/NumbertwoTV 
rain vigil
So, I'm tryna stream but media request aint working... Anyone know why?
turbid orbit
why does my custom name bot spam when a command is done
it also spams as my user is saying it too
have i done something wrong somewhere
jade remnant
are you using ground control for the custom bot?
turbid orbit
yes
jade remnant
close ground control, open task manager and close all programs of bot.exe then open it back up
rain vigil
How comes that my media request is just a purple box that i can't interact with?
misty spindle
@twin sentinel What should i check if I only want to use it for that store alert?
twin sentinel
Add the store redemptions widget to your overlay.
misty spindle
Ohhhhhhhhhh okey okey
round brambleBOT
@rain vigil Streamelements on top of OBS -> Logout -> login
dense bolt
Where can I change my Twitch Account at OBS LIVE? @twin sentinel
round brambleBOT
@dense bolt Streamelements on top of OBS -> Logout -> login
stark trellis
a
round brambleBOT
@stark trellis Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
stark trellis
ok
robust gyro
Ok, question. My audio can't be heard on stream but I can hear it on my local recording. I've split my audio into two different tracks on OBS if that makes any difference? Any help would be appreciated
high drum
Hello! How do i activate the Overlays from Streamelements?
round brambleBOT
@high drum To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4
high drum
Thank you!
gusty quartz
hey, my subscriber goal is not accurate on the overlay, it say 64/75 but i have 3 sub, i had 64 3 month earlier
twin sentinel
The sub goal only goes up. It does not go down if someone does not renew their sub.
gusty quartz
is there a way to add a real time sub count ?
twin sentinel
There is a sub count widget in the widgets tab.
gusty quartz
Subscriber count Display your subscribers count by session, week or month
This one ?
twin sentinel
no, the other one.
twin sentinel
I am sorry, I am not that good with audio issues. Maybe another support has any ideas on your issue.
robust gyro
ok no worries bud
oblique steeple
@robust gyro Streaming only supports one track. I'd recommend you to route all audio to track 1, and then mic / desktop audio also to track 2 and 3. You can later remove track 1 in your editing software to work with your separate audio tracks.
oblique steeple
Yeah a bit hard to explain 😅
Just to make sure:
robust gyro
yeah no worries
oblique steeple
robust gyro
so I have 3 tracks in escense, one with both the audio tracks and the other two separate?
oblique steeple
yup pretty much
robust gyro
Right great thanks
oblique steeple
np 😄
robust gyro
you need the site for that
hazy pine
@robust gyro how ?
robust gyro
@hazy pine sign in to https://streamelements.com/dashboard and click on the bigger pencil https://gyazo.com/5e955cc5582ef458bfdae55fc84db02e
wary halo
@hazy pine please keep your questions in one channel next time
now people are responding in two channels with the same answers
tired zephyr
hey, anyone on for a quick question regarding the media request part of stream elements in obs?
round brambleBOT
@tired zephyr Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
tired zephyr
the thing is I have put in settings so no one can request songs longer than 10 minutes
but it doesn't seem to be working
at first I thought the settings reset
but no
they are still as before
robust gyro
I'd like one of the hearts in a different overlay but I don't know how to add it in on the site?
twin sentinel
You can copy widgets to other overlys with the two papers with the red dot in the LAYERS Tab on the lower left while editing an overlay.
@tired zephyr There are settings to exclude a user group at the very bottom of the MR settings. Check these.
ionic kelp
When adding words to the profanity filter for the alertbox how does it handle if I put in duplicates?
strong spear
Can anyone help me with the hypecup thingy? :3
proud ingot
Is there a command to give a ticket instaid of that the user have to do the command himzelf
twin sentinel
no, there is not @proud ingot
@ionic kelp Why whould you enter the same word more than once?
But I think it wouldn't change anything.
ionic kelp
I'm copying from streamlabs and it's not easy keeping track of them when the layout for both is 🤢
twin sentinel
@strong spear No other idea than to try !emotes update in your twitch chat with the default command !emotes enabled and reload your overlay.
proud ingot
@twin sentinel thx
strong spear
Hmm, okay so the bttv emotes all work, but the global ones disappeared from the cup menu even 😦
twin sentinel
@tribal plover Please do not Ping everyone and do not ping random members of this server. Thank you.
tribal plover
Srry ok
Streamelements from How can I activate the subscriber count on my channel with the !subs command?
strong spear
global twitch emotes* that is
tired zephyr
what about the ban user option?
I have used that on a person
but he can still add songs
hoary karma
Okay. So the music I have playing is loud as heck on my headset but on my stream it's really low
tight harness
@tribal plover You can make a command with the ${channel.subs} variable included in the response message
tight harness
That's just the variables page, that doesn't mean you've added a command with that variable
regal pagoda
Hello, I'm new to StreamElements. I'm trying to create a custom chatbox using CSS. Is that possible? Thank you.
regal pagoda
@twin sentinel I had found that page, but WHERE do I insert that code? The online editor is not letting me do that.
twin sentinel
Add a custom widget to your overlay and add the files to the matching tabs. Fields matches Json.
potent shore
Hello is there a way to award points to everyone in chat at once ?!
twin sentinel
!addpoints all XX
potent shore
Suck ad !give points viewers?
Ty!!!!!
Is this correct, I'm off stream but it says to 5 users
potent shore
Ohhhh!
Duh hahaha ty so much
Highly appreciate they help and super quick feedback!
scarlet tiger
vagrant wyvern
can someone help me with custom sound alerts i get the error item not found and its in the shop
soft otter
I need some help. For some reason obs won’t show both my cams today. Been fine up to now and no updates or settings have changed
round brambleBOT
@soft otter For the best OBS support, please join their Official Discord @ discord.gg/obsproject
soft otter
It’s your obs it’s live
twin sentinel
OBS.Live is a plugin for the awesome OBS Studio project. We do not change the way cams work.
soft otter
Ok I’ll ask them again
signal kindle
In a channel that I'm managing and where I'm super-mod StreamElements bot suddendly, a coulple of days ago, started replying to !subcount with "0people are currently subscribed."
Could it be because of the channel became twitch-partner just 2 days ago?
Thanks for the replies!
wary halo
becoming parter should not affect the bot
the streamer could go to his dashboard, click PART channel, and log out, then log back in and JOIN the channel again. then mod the bot again ofcourse with typing /mod streamelements in the chat
signal kindle
@wary halo already tried that, still not working
Oh wait, i didn't log out between part and join, trying it right now
worked!
Thank you very much for your help @wary halo
knotty rain
Hello, is it possible to add browser source into Overlay? Cant find that widget.
twin sentinel
The overlay does not support IFrames.
lament blade
Quick question. Is there any Channel points alert redemption?
Like twitch channel points
knotty rain
Ok, thanks. I think and audio cant be added?
abstract hemlock
you can add @knotty rain as many browsers source on OBS. not on the overlay itself
twin sentinel
Twitch haven't made a public endpoint for channel point redemptions, so SE cannot access these.
abstract hemlock
@twin sentinel i think is oficial out of beta now as a pubsub socket
not quite sure ... but even then SE not support channel point redemption for now
twin sentinel
I have asked internally on this, but afaik we do not have any twitch channel point connections for now.
gritty saffron
hey, i need help setting up a end of stream overlay. i know how to add it but i want it up on my twitch profile when im not stream
wary halo
when you are offline, you can only use a static picture
jade remnant
thats not how it works.
it has to be an image file
gritty saffron
how do i set that up?
jade remnant
find an image you want, go to your profile settings in twitch and upload it there
wary halo
or make your own image in paint, photoshop, affinity etc and then upload it
gritty saffron
kk
odd nova
How do i delete my streamelements account
twin sentinel
@abstract hemlock Just got the info that this is not the API we are looking for.
@odd nova May I ask why you want to delete your StreamElements account?
Anyhting we can help you with?
odd nova
I stopped using it a long time ago and i just want to get rid of the account and stop getting the emails after streams etc.
streamelements just wasn't for me
twin sentinel
You should be able to request an account deletion here: https://streamelements.com/dashboard/account/security
odd nova
but what is a jwt token?
abstract hemlock
@twin sentinel ok i was not sure... but it worth give it a try
round brambleBOT
@odd nova You can find your JWT token on your account channels page ("Show Secrets" to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME:
This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.
hoary karma
for media request. is there a way i can turn off the video? bevcuase i dont want a 4k music video plying in the background
i just want the audio
dry hare
click the button in Media Request panel for "Hide on Stream"?
dry hare
the hide on stream button will hide the video
clicking the pause button will pause the music
hoary karma
bitter tiger
Hey i been having a prob where i drop to 0 kbs the past week its all fine but drops for like 2 sencinds then back up
hoary karma
@dry hare there no way for me stop it?
round brambleBOT
@bitter tiger Dropped frames / disconnecting? Follow the troubleshooting steps at: https://obsproject.com/wiki/Dropped-Frames-and-General-Connection-Issues
dry hare
Click the eyeball where it says "Video On"
lament blade
so im trying to start up my steam, but when i do, it just loads and says im offline.
could anyone help me start up my steam?
im looking foward to becoming full time streamer
hoary karma
@lament blade ur playing garrys mod
lament blade
hoary karma
watch it from there
lament blade
where do i go?
lament blade
it says setting my subscription dark mode etc
twin sentinel
Sorry, that was false info. You cannot hide the video in the MediaRequest dock. You can try to shrink the dock that small, that it is not displayed in the MR dock.
hoary karma
@twin sentinel how do i shrink it
twin sentinel
Grab the side and move it.
hoary karma
@twin sentinel ok thanks, u think there will be a feature where i can hide the video on obs?
round brambleBOT
@hoary karma Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.
hoary karma
whats ground control?
twin sentinel
gritty ice
Is there an option to export the loyality files (I guess its a .csv file), edit them and re import the edited version later on? If there is, where can I find the export loyality option? (Using Browser version only)
twin sentinel
Exports streamelements points to csv https://github.com/Slikrick/streamelements-csv
zealous tulip
twin sentinel
StreamElements > Chat possible?
bitter tiger
so your telling my that on an amd 3600 with a 2060 ultra streaming on the gpu and bitrate only 3500 with i got 23 upload that the stream goes red 0 for no reason then back up again even after going all over that page 720p 60 fps 3500 bitrate
dont think its my hardware mr bot
bitter tiger
yes i followed every step on the page even did twith inpecter
all the tools and then some
still kbs drops too 0 for like 2 seconds
sly oak
curious if there is a way for text to autoscale if it hits a certain barrier in the overlays
ooh, maybe I have found it "dynamic font size" 😮
bitter tiger
nvm ty found the prob 🙂
normal igloo
I'm still having issues with the new timers 
quasi portal
hi guys! can you enable BTTV emotes to show up for Kappagen ?
all the other ones pop up
wary halo
did you select it in the widget?
quasi portal
"emotes all" should select it right ?
wary halo
only animated ones do not show up at the moment, it's a know issue
wary halo
i believe so yes
quasi portal
nice, thanks @wary halo ❤️
gritty ice
@twin sentinel so now i got the .csv file in format "name, points" . The Import window accepts the edited file, even though expecting a diffrent format for the csv . The alternative https://filter.dj/CSVtoStreamElements.html given for "name, points" format doesnt work, I cannot reach website. Any ideas? :S
twin sentinel
The website also runs into 404 for me. But you got the points I think?
gritty ice
no, sadly not, it accepts the file, but doesnt change the points
twin sentinel
DM me the file pls.
mental owl
Question about the media request widget.
I don't suppose there's a way to know this for sure, but does the SE org have any metrics on the number of TOS-violating videos that might show up in a category filter? IOW, I'm wondering how safe using this auto-moderated selection option would be for a small streamer lacking mods of any kind.
obviously I'd be sole responsible for content on my channel, but I don't have staff that can preview videos before they air on stream.
sorry... this probably should have gone in #general-chat .
twin stone
Just trying to figure out why every time I try to start my stream it opens a pop-up for Facebook Live and not just starting the stream on Twitch as I have connected in my settings.
cinder olive
@twin stone Log out of OBS.Live and log back in
noble pelican
Guys I changed my email on Twitch but cant change it on Streamelements, any idea how to do it ?
jade remnant
you dont need to change it on SE
log out, close the page, open it back up then log in with your twitch account
cold shell
I have such an issue with lagging, can anyone help me out with that? my bitrate is 1800
round brambleBOT
@cold shell Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
carmine saffron
ive set up some overlays with alerts on streamelements. I've checked everything with the simulate event option. Alerts showing up, custom sound effects playing and all. However, when I am streaming sometimes the alerts work and sometimes they don't. What could be the problem?
cinder olive
What alerts do not work @carmine saffron ?
vale plank
Would anyone be able to tell what response is needed to set up a !clip command? Is this possible?
cinder olive
https://thefyrewire.com/docs/api/twitch/clips/ @vale plank
grave lance
so I need to convert this to work as a custom command using streamelements /timeout $username $num1
cinder olive
? If you dont trust them to have power, why mod them.
lean sapphire
but they keep gaining the porwer
cinder olive
remove them from your user management.
Make sure they do not have dashboard access either.
lean sapphire
i did that
cinder olive
Moderators automatically have more power, being they are a moderator.
lean sapphire
but they get the mod rank again
and how can i deny them to access to the command !command add/remove/show
lean sapphire
ok
cinder olive
If you do not trust your moderators, do not mod them. If you have issues with them creating commands, tell them to stop?
grave lance
then your account has been compromised if they keep gaining access, you should enable 2fa and change your passwords
cinder olive
@grave lance Moderators if modded in chat will be automatically receive the Mod rank in SE, allowing for !command add
lean sapphire
ok
rudeben is here
grave lance
oh ok did not know that
cinder olive
If you cant trust your moderators to not create a command, how can yout rust them to ban users?
You having them modded in your chat gives them more access then they have in SE.
however, if you would like to suggest that on the idea board
round brambleBOT
@lean sapphire Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.
grave lance
you can rust them to ban user's by using a heavy oxidizer 🙂 just make sure you use the correct safety gear
mighty spire
how do i add my chat to obs not widget
round brambleBOT
To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4
mighty spire
how to add pop_out
cinder olive
Add what?
mighty spire
you know how you can put your chat on the side in obs
cinder olive
In OBS.Live?
mighty spire
not in stream
cinder olive
Not on stream?
mighty spire
yea
cinder olive
Click View at the top, thjen Docks.
mighty spire
ohhh ok thx
spice cloud
Hello! I have a problem with the song request queue, I set some limit (6 songs max for the queue and 6 minutos for the song duration) but it doesn't work 😦
cinder olive
is it a mod requesting?
spice cloud
I don't know what it's better
cinder olive
Pardon?
round brambleBOT
@lament blade Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
lament blade
ok well im not live and it says im live
plain rover
hey guys, im a mod on a channel, whats the command for sub count?
lament blade
on @nocturne pelican
cinder olive
There isnt one
plain rover
whats the variabble plz
plain rover
tyvm 🙂
plain rover
ty
cinder olive
hmmm 
@lament blade your OBS is probably still open
Or is it just on your dashboard, not on twitch?
lament blade
wat obs
cinder olive
Where does it say you are live?
lament blade
ok its not there but when i ended my live its still was red for about 19-15 minutes
cinder olive
Happens.
The twitch API not too goooood
If twitch API says youre live, SE says youre live.
bronze sphinx
is there a way to set up a custom command that will automatically set a user's points to a specified value? Such as !user ${<missing this part> <user> <point amount>}
cinder olive
probably? Let me test a few things real fast @bronze sphinx
@bronze sphinx Go to https://streamelements.com/dashboard/bot-commands/default-commands
Scroll down until you see "setpoints"
Rename it to what you would like
bronze sphinx
right, I want a custom command because there is a set number of users in chat (lurk bots) that constantly earn points and is messing up the leaderboard. I was wanting something more efficient that I could do like !bot to clear their points out.
cinder olive
Just disable their points.
https://streamelements.com/dashboard/loyalty > Ignored Users
bronze sphinx
but since they lurk, my streamer that modded me tasked me with awarding points based on his kills in-game. they earn the points when I do "!bonus all" because they technically are in chat
cinder olive
That is currently not possible to stop.
bronze sphinx
They are already ignored but they still earn those points
cinder olive
Easier way to set their points to 0 is through the dashboard.
bronze sphinx
which is why I wanted to set up a custom command to set their specific points to 0 occasionally
normal igloo
anyone about who can help with my issue? I literally been waiting 3 days for support now 
bronze sphinx
@cinder olive ok
cinder olive
Obtain dashboard access and do it there - much easier there anyways.
normal igloo
can't save the new timers
cinder olive
👀 on twitch?
normal igloo
on se dashboard If you want I can screen share If you are available to do so of course 
cinder olive
Hrm 🤔 gimmie 5
normal igloo
Sure thing man 🙂
hollow totem
I'm looking at Kappagen-Emotesplosion-Select Emotes. Didn't there used to be a category for the Twitch emotes? I only see BTTV and FFZ.
also the emotesplosion is slow when I test it 😦
cinder olive
I think the Twitch emotes are currently broke for some reason - someone may correct me on this.
Also is it slow on stream or only slow in the overlay editor?
hollow totem
it's slow in the editor, I haven't tested on stream yet. Thank you
turbid harbor
Hey, what are the chances of getting dynamic counts again in the new count system? We were using ${count ${1}-voteban} for a dumb little !voteban command, and using just ${count ${1}} works, but I can't modify that
dry hare
Which browser are you using @hollow totem ?
dry hare
Make sure you disable browser hardware acceleration inside Chrome Settings >> advanced options >> somewhere towards the bottom. That should help it render faster in the editor. If it’s slow in obs check that you have browser source hardware acceleration turned off in OBS settings >> advanced >> scroll down and uncheck the box
hollow totem
alrighty
rustic gorge
How to test a widget?
cinder olive
!alerts
round brambleBOT
You can test Alerts via the bell on the lower right corner of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Show Emulated events on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/h6qgy
cinder olive
@normal igloo still available?
normal igloo
yep
normal igloo
thanks for the help Mitchilada be interesting to hear what the team has to say about my issue but until then thanks again man
hollow totem
the emotesplosion is slow on Edge and Xsplit too
hollow horizon
so question! I want to create a !hype command with my emotes, but my bot isn't subbed.. is there a way around this?
cinder olive
No @hollow horizon
hollow horizon
😦
cinder olive
Your bot must be subbed to use your emotes.
hollow totem
But it's odd, the emotesplosion is fine on my 720 overlay. It's just this new 1080 one giving me trouble
cinder olive
@hollow totem Do me a favor
Create a new 1080p overlay, add the emotesplosion to that one, and test it there.
hollow totem
alright, on it
slow motion emote fountain
want the url?
okay it might be my very cranky GPU.... but it's strange that the 720 is working perfectly and 1080 is slo-mo
cinder olive
Brain isnt fully here, please DM the browser link of the 1080p version & I will test it on my OBS
Alright, go ahead and test it.
@hollow totem alt tabbing, ding me when youre ready to test.
hollow totem
just in case you meant to ping you here, not DM you @cinder olive
cinder olive
Mmm yeah, here. 700+ notifications on discord, DM's get lost 
Send the test when youre ready
hollow totem
okay doing it
cinder olive
hollow totem
yeap
cinder olive
So your issue isnt low fps, its slow fps?
hollow totem
oh it's beautiful. But yes, slow
I'll Dm the 720 if you're curious about how it usually looks
cinder olive
Give me a sec to pull up the overlay editor and see wha that setting is, one moment
hollow totem
okies
cinder olive
Oh.
Not too bnright tonight.
Lower your emote duration on screen.
The higher that number, the slower your emotes move.
https://giphy.com/gifs/idiots-AjYsTtVxEEBPO Off my game I guess 
hollow totem
I don't think so-- that's for chat emotes, which I have turned off
I'll futz with that hang on
cinder olive
Even if you turn off chat emotes the emote uration on screen will apply to your emotes - I wasnt aware it worked that way
hollow totem
that made it slightly faster, but I've always had it way up
see here around 19 seconds https://www.twitch.tv/ruthmorgantarot/clip/RespectfulHotCasetteHassanChop
cinder olive
That one is different due to the animation type.
hollow totem
just the emote fountain part
cinder olive
Ah, didnt get far enough in.
If I set my emote duration on screen to 30s, I get the exact output as the one I posted in the gif earlier.
If i set it to 2 seconds, I get the exact output of the one you just put in the clip.
bronze sphinx
new problem tonight 😄 slot machine module is set to 100, yet no one has won in over 10 attempts
Darn it!!! thanks!
cinder olive
Wrong software - one sec
bronze sphinx
nvm
cinder olive
100% is 100% winrate, anything lower means people lose over time.
Mind posting the username of the channel youre working with?
bronze sphinx
can I pm it to you
cinder olive
Sure
bronze sphinx
okay I pm-ed you
cinder olive
@bronze sphinx Mind sending a screenshot of it being 100%?
bronze sphinx
cinder olive
Have indeed peaked my interest one sec
wintry knoll
untold nymph
stream elements wont pick up hosts so there is no alert
round brambleBOT
@untold nymph Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:
- All hosts coming from an online channel with at least 1+ viewer
- Auto host events with at least 1 viewer - only from a channel that just went offline
Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.
untold nymph
oh ook
what does it mean by 'If you see "X channel has hosted you" with no viewers on the back'
zenith widget
In your actual chat
twitch sends a system message that only you see and it says "Shroud has hosted you"
zenith widget
If the host was from a live channel it would say
"Shroud has hosted you with 20000000 viewers"
so "on the back" means those numbers ^
untold nymph
gotcha. also 2 things. DAAAAAMN thats a lot of viewers. also shroud streams on mixer
xD
vapid arch
I changed my twitch name and now my stream elements bot wont work
zenith widget
Go to our Dashboard -> Right side -> part channel -> join channel.
vapid arch
thx
mighty junco
hi all - is it possible to have a dono goal that is inclusive of bits too?
zenith widget
Unfortunately, no.
Its sort of against Twitch's Terms to convert Bits to money value
zenith widget
Depending on how you interpret the Bits/Cheers Terms
but you won't find a goal that converts bits to actual money and add it to a tips/donations goal bar
plus Twitch counts Bits as revenue for your stream, while tips aren't counted by Twitch
lavish sail
Hi, I am an editor for my friends twitch and also have remote access to his PC. In the the Editor on StreamElements, the alerts and updated overlays show as expected when saved. However does not appear on his stream. Help!
zenith widget
so possibility of having double revenue count is there
mighty junco
interesting, i didnt even think of TOS - thank you so much for that
bitter tiger
The same prob came back.. i got an amd 3600 with a gtx 2060 ultra. 720p 60 frames at 2500 and im still dropping to red 0 kbs i am in hawaii 😦 never had this prob before
zenith widget
0 kbs would imply internet connection
round brambleBOT
@bitter tiger Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
bitter tiger
my upload and downloads seem to be fine but im guessing im in hawaii so its not going to find me a stable sever
zenith widget
speedtests are inconclusive
as OBS requires 100% uptime of the speeds and is very sensitive
since you using it to send actual live stream
lavish sail
Hi, I am an editor for my friends twitch and also have remote access to his PC. In the the Editor on StreamElements, the alerts and updated overlays show as expected when saved. However does not appear on his stream. Help!
round brambleBOT
@lavish sail To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4
bitter tiger
@zenith widget ty 🙂 so i have tofind a way to make it stable on my end
zenith widget
Use this to check your connection to the twitch servers if you want to skip the log file
bitter tiger
how do i get my log file for u all
i dont mind posting it i could use the help as i miss streaming but this pass week been rough
round brambleBOT
@bitter tiger Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
zenith widget
yep internet connection
there is a big guide you will have to read and follow along
lethal lantern
Hey guys, just switched from Streamlabs to OBS.live and I was wondering how I imported the overlays from S.E to Obs
round brambleBOT
@lethal lantern To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4
upper zephyr
My frames are dropping and need help seeing why?
round brambleBOT
@upper zephyr Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
upper zephyr
zenith widget
upper zephyr
ancient gyro
Is there anyway
to synchro HypeCup between overlays?
(and is there any way to make events come from left instead of the right for the cup? cause I dont seei t :X)
(or am I just better off putting hypecup on its own single overlay to ensure its sync'd, and just sourcing that to OBS?)
zenith widget
If you have different hypecups in different overlays/browser sources, they storre different data in the local storage of the browser plugin.
zenith widget
different and unique to its own cup.
If you want a synchronized hypecup
basically make 1 brand new overlay
ancient gyro
for just cup
zenith widget
make the cup there
OR duplicate it from another overlay
and use that overlay
BUT when you add that overlay as a browserr source
ancient gyro
I'll do the overlay cup thing, simple is better
zenith widget
right click the browser source -> copy -> go into another scene -> paste as reference
ancient gyro
and what about event/bit direction?
any way to make that left to right
instead of right to left?
round brambleBOT
@ancient gyro Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.
zenith widget
Look it up or place it as an idea
ancient gyro
Oh. Hmm.
@zenith widget if the cups in different places between the different scenes, any way to approach that on the SE side? Or am I just gonna have to find a single place to use it?
zenith widget
BUT when you add that overlay as a browserr source
KeiZarToday at 11:31 AM
right click the browser source -> copy -> go into another scene -> paste as reference
When you paste the browser source
you can position it ever you want
and resize the source in the canvas
without affecting it in the other scenes
ancient gyro
Cool. Thanks a bunch
zenith widget
Are you on a laptop?
gray lotus
yeah
round brambleBOT
@gray lotus Laptops need extra setup to use Display Capture.
Due to the way laptops are designed, OBS must run on the Integrated GPU to use Display Capture. This process effectively disables Game Capture and Window Capture. If you would still like to use it, please read this guide and follow the directions for Display Capture: https://obsproject.com/wiki/Laptop-Troubleshooting#configure-your-system-for-display-capture
Please note: we recommend using Game Capture and Window Capture wherever possible. These capture methods get better performance in almost all cases.
carmine saffron
Sorry @cinder olive ... couldn't answer. Was called away from my pc and afterwards went to bed.
I'll ask the question again in case someone could help me as well
ive set up some overlays with alerts on streamelements. I've checked everything with the simulate event option. Alerts showing up, custom sound effects playing and all. However, when I am streaming sometimes the alerts work and sometimes they don't. What could be the problem?
zenith widget
What streaming software are you using?
carmine saffron
tried streamlabs obs but figured that would interfere ... so i transferred the whole thing over to streamelements obs live
zenith widget
Ok, then now define what you mean by sometimes they work and sometimes they dont
carmine saffron
really like i said 🙂
zenith widget
specific alerts or the same type or alerts?
carmine saffron
sometimes someone is hosting, i dont see the alert
zenith widget
so its specifically the host event?
carmine saffron
sometime someone is working and all of a sudden it pops up
no
sometimes cheers as well
and the raid
and followage
carmine saffron
following alert
round brambleBOT
Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:
- All hosts coming from an online channel with at least 1+ viewer
- Auto host events with at least 1 viewer - only from a channel that just went offline
Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.
zenith widget
For the other types -> open OBS -> Settings -> advanced -> scroll down -> turn on hardware accel.
carmine saffron
awesome, did not know that
that would make sense as the person that hosts me didnt have any followers
eh
viewers 😛
i'll check the others
browser source hardware acceleration is on
i saw stuff happening 🙂
zenith widget
So you don't have that many events in the activity feed, but i did notice that you have tipping moderation on
with anti TTS protection on
zenith widget
both of those affect every type of event
carmine saffron
well, good to know
zenith widget
and yes that was me triggering some old events
carmine saffron
they showed up in obs at least
fast hollow
how can I show the current song on streamelements on the overlay
zenith widget
there is a "now playing" widget for the overlays
fast hollow
yes but when i want to show the current song titel from monstercat.com
fast hollow
zenith widget
then we don't have an integration with their website
fast hollow
ok
zenith widget
to show the currently played song from there
carmine saffron
thanks for the help @zenith widget
zenith widget
it was a website where people could join a specific room to listen to playlists
but it seems its down atm
fast hollow
aha ok ond the other?
fast hollow
how can i make that dhe current song title in streamelements overlay show?
fast hollow
yes but than?
zenith widget
The room name is in the browser URL
tough wind
Hey I was wondering if anyone had any idea how to make a command to show current subcount? having a few issues with it.
scarlet tiger
You can use variable ${channel.subs}
tough wind
❤️ thank you!
dry cedar
Is there a list of all variables?
scarlet tiger
Yes
zenith widget
dry cedar
Where can I find the variables for the widgets etc? 🤔
dry cedar
Default
zenith widget
Usually the variables that are available for the widgets is listed under the field
like {name} {amount} etc
zenith widget
no worries
half torrent
Hey guys!
Is there an easy way to make a subgoal for current subs? I've currently got a subgoal of 100 subs, but it's been up for a month and a half so it's showing like 79 when it should be 50 odd, or do i just have to manually reset the session at the start of the month?
round brambleBOT
@half torrent To reset goals:
- from the overlay editor -> data on top -> goal tab -> reset progress of desired goal
- from the dashboard -> activity feed on the left -> widget data on the right -> goals tab -> reset progress of desired goal
Note: Goal widgets(progress) only counts up and doesn't go down automatically, if you loose followers/subs
half torrent
Ah ok! Thank you!
ionic kelp
Mind translating that from czech?
Also if you're czech you might have better luck in #🇨🇿︱czech
wary halo
just make sure you have the loyalty system active on your channel
and that you turned on the roulette module here:
(my guess from the screenshot) 😛
scarlet tiger
@lament blade what's your problem?
dense bolt
Hey where can I delete my Second Twitch Account on the Website? I Cant set up my Donations @twin sentinel @scarlet tiger
Only Paypal
scarlet tiger
Twitch account or streamelements account?
dense bolt
My Twitch account on the Streamelements Page
I have 2 on the page but i will delete one
wary halo
are the 2 twitch accounts on 1 streamelements account?
dense bolt
Yes
wary halo
you can't delete just one account unfortunately. it would terminate the whole thing so you would also loose all of the stuff on the other twitch account.
but what issues are you having with the payment options?
dense bolt
When I switched to the second Account i can only set up Paypal
scarlet tiger
@dense bolt you have merged accounts by staff?
dense bolt
I want to the delete my first account at the page because I have a new one, At my first account i can choose every pay methode, but at the second not 😭 thats my problem
wary halo
how many followers does the second account have?
dense bolt
8
wary halo
because you need 101 for SEpay
wary halo
because that is the requirement 😛
dense bolt
😦
night field
why cant my screen record
scarlet tiger
Laptop?
round brambleBOT
@night field Laptops need extra setup to use Display Capture.
Due to the way laptops are designed, OBS must run on the Integrated GPU to use Display Capture. This process effectively disables Game Capture and Window Capture. If you would still like to use it, please read this guide and follow the directions for Display Capture: https://obsproject.com/wiki/Laptop-Troubleshooting#configure-your-system-for-display-capture
Please note: we recommend using Game Capture and Window Capture wherever possible. These capture methods get better performance in almost all cases.
night field
ok thank
polar wasp
Why is it not in the center https://gyazo.com/fe67a7c78089451d40c20e70253870d5 ?
wary halo
probably because you didn't put it in the center in the overlay editor
wary halo
go to your overlay editor, go to the specific widget and click on Text Settings > Advanced, then play with the margins
i assume the widget in the bottom right corner is the one?
and you want it in the middle of the complete screen in the end?
polar wasp
The one in the left corner
wary halo
do you want the text in the middle of your complete screen?
then move the widget more to the center
wary halo
if you place something in the left corner in the overlay editor, it will show up in the left corner on stream and obs, if you place something in the center, it will be in the center
so drag the box to the center
polar wasp
Can't you just push a button to center it?
finite raven
there is
wary halo
in position and size settings there is a center button
finite raven
^
wary halo
drag the red box to the edges of the screen
polar wasp
I want my red box where I put it
polar wasp
It are on
wary halo
and if you test an alert now it doesn't show up?
round brambleBOT
@polar wasp OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png
wary halo
after that, test it again
polar wasp
It are on can i see
wary halo
what is on? the setting or the alerts? 😛
polar wasp
I have restarte it and not work for alert box on obs
wary halo
can you do this please:
round brambleBOT
@polar wasp Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page
polar wasp
Turn it off here and on https://gyazo.com/84556f5069fc36f971f40f35e9881854 and it still doesn't work and has restarted obs
wary halo
you don't need to restart obs after all the things i said 😛
polar wasp
It dont work
wary halo
remove the browser source and add it again
polar wasp
Dont work
wary halo
the alerts do work in the overlay editor right?
wary halo
screenshot obs please
dry hare
If your alerts are in their own overlay then you still need to add the overlay at 1920x1080
wary halo
new name?
round brambleBOT
@humble current Your chatstats are not working? Good chance you changed your name recently, please provide your old and new name so we can link them 😉
polar wasp
Dont work can one help me in anydesk?
Now it show https://gyazo.com/663fc39d44c83d6a1a90c36e7bf6a73a but not center
now it dont show omg
wary halo
make sure in #2 it's 1920x1080
it works fine, you are just doing something with the overlay resolution that cuts out the part of the alert
scarlet tiger
@humble current fixed
polar wasp
Dont work to what i will have box
compact tapir
So Im fairly certain I seen this somewhere but can't find it. How do I reset the "latest bits" on my overlay?
wary halo
go to the data tab in the overlay editor 😉
uneven nacelle
Hello StreamElement! My page shows 404 error. My nick for twitch changed from raphjeong to laghwithraph. Can anyone fix this?
I meant my username changed
compact tapir
@wary halo right... Haha. Totally missed that. Thank you!
humble current
@scarlet tiger thx
polar wasp
It just doesn't work without seeing what I do there is someone who will be sweet to help me over any desk
kind iron
Hey guys what’s the normal wait time on gaining the merch beta channel in here?
wary halo
did you recieve an email you got in the beta?
wary halo
did you ask for it here before?
kind iron
Nope
kind iron
I mean the form doesn’t ask to let you guys know about it XD
kind iron
Thanks 🙏
polar wasp
Can one help me in anydesk for my alert will not work
kind iron
Com from experience you can try moving the alert to a different part in the edit area and see if that changes the problem.
polar wasp
I have teste all i know
dry hare
@polar wasp your alert overlay is added to obs at the wrong resolution
round brambleBOT
@polar wasp To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4
dry hare
It doesn’t matter what the overlay purpose is
They have to be added at the above mentioned resolution
dry cedar
Whatever resolution you made the Overlay in is what you need to set the browser source to
kind iron
I got lazy with doing that and just moved the alert around until it showed up fully XD
dry cedar
@kind iron 
nocturne nimbus
can you make an overlay show only when there is an active alert and then fade away?
dry hare
Alerts disappear after a set period of time. They are not shown constantly on stream
polar wasp
Now I've done what you said but it still doesn't help there is someone who will be nice to join my PC and help me with the simple problem
remote lotus
does anyone know how i can remove discord audio from the stream
round brambleBOT
@remote lotus How to exclude audio sources for a stream or recording: https://obsproject.com/forum/resources/8/
Voicemeeter Banana guide: https://obsproject.com/forum/resources/397/
hybrid helm
So like my display capture doesnt work on any version of obs how me fix??
scarlet tiger
Laptop?
hybrid helm
Yes
oblique steeple
What are you trying to record? A game?
hybrid helm
Im just tryna stream youtube with display
round brambleBOT
@hybrid helm Laptops need extra setup to use Display Capture.
Due to the way laptops are designed, OBS must run on the Integrated GPU to use Display Capture. This process effectively disables Game Capture and Window Capture. If you would still like to use it, please read this guide and follow the directions for Display Capture: https://obsproject.com/wiki/Laptop-Troubleshooting#configure-your-system-for-display-capture
Please note: we recommend using Game Capture and Window Capture wherever possible. These capture methods get better performance in almost all cases.
keen hazel
Hello, i have one question, why my tips don't show on the channel when i get a tip, i streamwith obs and my tips it's it the stream elements?
hybrid helm
Sorry the tip didnt work
polar wasp
I've done it in said but it just doesn't help
wary halo
polar wasp
That with the alert box doesn't seem like you said it can be nice to get on my PC and just fix that part
oblique steeple
We don't offer Anydesk / TeamViewer / Screenshare support because we generally don't have the time and manpower to offer that reliably.
keen hazel
I get the tips, but it doesn't show it in live , the message and the pop up the alert box
hybrid helm
Sorry to intrude but changing my gpu to integrated on laptop didnt work is there another way to fix this issue
oblique steeple
If it doesn't work, then you probably did something wrong. This is pretty much the only solution to get display capture working on a laptop
At the top, go to Help > Log Files > Upload Current Logfile and paste the link here in chat.
elder sorrel
@keen hazel Check your Alert Box settings for Tipping in the Overlay Editor if it's enabled.
Otherwise who tipped may have used your StreamLabs link which Streamelements doesn't see
hybrid helm
oblique steeple
11:26:20.051: Loading up D3D11 on adapter NVIDIA GeForce GTX 1050 Ti (0)
OBS is still running on the wrong GPU
oblique steeple
We can't really help you step by step with that. The guide is already as short and precise as possible.
hybrid helm
When I look in the control panel it says that its on itegrated graphics
oblique steeple
Did you restart OBS after that?
polar wasp
How can i so fix my alerts so it center of my obs box?
I've tried everything you've said to me and none of those things work
ionic kelp
@oblique steeple That link needs fixing. It changed with the newer release.
Should use this instead https://github.com/obsproject/obs-studio/wiki/Laptop-GPU-Selection-Windows-10
oblique steeple
@ionic kelp It didn't really change. It's just another method
oblique steeple
The newer way doesn't work for older windows versions. It doesn't mention anywhere that the old way doesn't work for newer versions.
@polar wasp Do everything like here in the video. Do not resize the source on OBS. Just leave it at full screen: https://streamable.com/dx60c
polar wasp
I don't want it in that size and I don't want my box on the obs center it should be in the waiting corner
jade flower
Hi whenever I try to go to chat alerts, it doesnt work and I'm met with a 404, I think the reason behind this is because I switched my username a while back, my old username was Happzy_ and now my new username is Happzy. Is there and easy fix to this?
oblique steeple
elder sorrel
Yes. Letting staff know @jade flower
jade flower
lmao
polar wasp
You know the box that is in obs it should be center in but should be able to snag my box in obs where I want and it is still in center in the box if you understand
jade flower
This is the place to let the staff know correct @elder sorrel
elder sorrel
jade flower
i spent so long trying to fix it myself 🤣 🙂
dry hare
@polar wasp when you create an overlay on streamelements.com and add your alert box, position the alert box widget where you want it to appear in obs. Add the overlay to obs per the instructions that have been posted multiple times. If you’re unhappy with where the alert box is located, reposition it in the overlay editor and click SAVE. The change will be reflected in obs and you can put your alert box where you want it without overcomplicating what you’re trying to accomplish.
Stop trying to move the overlay in obs, and fix the alert box location in the editor
polar wasp
Now it work
steady charm
How do u get the overlays on twitch?
round brambleBOT
@steady charm To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4
grave forge
My chat stats aren't working either. Changed username from LyraeleTV to CyberTV, but can't find the stats from LyraeleTV either 😛
floral badger
hey what could i do to get acces to the merch section because i applyed for it but haven't gotten acces to it while my friend didn't apply and has got acces
its a big requested thing in my channel and i'm a decent streamer with 7600 followers RN we don't get it why he got it? and i don't
jade remnant
i will forward this on to be changed @grave forge
grave forge
@jade remnant thank you!
jade remnant
@floral badger have you been sent an email?
floral badger
no i haven't
jade remnant
merch is closed beta, going through expansion, people being added gradually
floral badger
yea but i signed up and he didn't so i don't get it why he allready got it or mby i have it but didn't saw it somehow
abstract hemlock
i wish i get chosen :'(
zenith sparrow
Hello, what can be a problem? Doesnt matter what settings i use, screen is blurry. 6k bitrate - same, 4k bitrate - same. 🤔
jade remnant
what is your output resolution?
polar wasp
Know in how to do so 2 different alerts do not come in handy
lament sparrow
compact tapir
So I hate to be that person....but I just switched back to Twitch and was wondering if we could move the numbers off my profile name link to my Mixer connection?
long cape
Hey guys my twitch alters aren't showing up in my obs streamelements does anyone know how I can fix it?. Like the facecam overlayall my overlays aren't showing up in my obs but there still on the streamelements website
solar walrus
Hi, I am trying to set up a chat command and I want the bot to output one of my channel emotes, but if I put in the chat command, it just displays the text for it in chat rather than the emote. Anyone know how I can correct that?
compact tapir
@dry hare 
round brambleBOT
@long cape OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png
solar walrus
@dry hare how would I have the bot display as me? I think I currently have it set up as another channel I created specifically to be a bot, but I honestly don't even remember how I set that up
dry hare
In OBS.Live >> Activity Feed Panel click hamburger menu >> Click Stream Settings >> change bot name there iirc. you should be able to just use your twitch name and it should work
I do that for mine because I don't want to pay for a sub
I'm lazy af
solar walrus
thank you! @dry hare that's my exact issue lol.
dry hare
👍
I'm also poor af so I don't want to pay for a sub
or pay to change the name of the bot like some companies make you do.....
solar walrus
same, I realized that I could probably sub the bot and it would work, but I really didn't want to have to pay to sub my own bot month after month just for the commands to work lol
dry hare
yep. even though if you as a streamer gift a sub it's 1/2 price.... I still don't wanna do it
polar wasp
Because I use streamelements alerts but now that we have created a streamloots account and added streamloots alert so when one follows my stream and one reedmeder a card they come with sound and everything at the same time
dry hare
if the events occur at the exact same time then yes both alerts would trigger
long cape
thank you @round bramble it worked 🙂
dry hare
however, the odds of a follower event and a streamloots event occurring at the exact same time are highly unlikely
polar wasp
How can i fix it so?
dry hare
what do you mean "fix it"?
polar wasp
I don't want them going in at the same time
I want it fixed in a way so that it doesn't happen
So how can i fix alerts so it not come in same time
dry hare
StreamElements and StreamLoots are two separate services
one cannot control alerts from the other
therefore it is impossible to prevent a simultaneous alert
digital furnace
I have an issue with setting up Subscriber Count on Stream? any1 can help out?
scarlet tiger
What is your problem?
digital furnace
so i go to my dashboard, go to my overlays, go to edit overlays, and i made like the Subscribers 476/500 for example
but for some reason, on stream eventually the number is just off, it goes to like 507/500 but im at like 485/500
is it counting sub points maybe or
i just want to make a overlay on stream that shows how much subs i have ,nothing else, but the number is always off i dont get it
patent bluff
I have a 2 minutedelay on my stream and i dont know why
wary halo
@digital furnace go to your overlay editor > data > goals
adjust there
@patent bluff maybe try a different Twitch server
digital furnace
@wary halo i did that , but eventually during stream when ppl sub, the number just start being wrong, idk how to explain
wary halo
goals only go up, so when you gained subs and then lost them you have to adjust it yourself
you could try: reset session on the data tab, but not sure if that would fix it
tribal bough
i changed my name on twitch around a month ago but now i dont have access to my chat stats now. Is there something i need to do to fix it?
lilac flicker
I can set all of this up on my phone right?
loud birch
hello can i get some help please ?
rain crypt
why would you stream at that res? :S
glass heron
nevermind probably wrong channel anyway
brave elbow
I am renaming my streamelements bot, but before I do I wanted to make sure it doesn't have an effect if two twitch accounts with the same name are in my chat...
For example if I set the bot's name to my friends account (getting their permission etc) and start streaming and they join the chat, is that OK?
white solstice
I Need some one who can do voice coms to assist me in a issue im having
any one who knows how to completly eliminate the voice alert and input a new sound
for some stupid reason i c;ick clear sound and try to input new one and now both play and i cant get the original one to delete
@tawny pivot ?
white solstice
styler is not random
wary halo
i'm going to say it again, don't ping him
wary halo
yeah how about not pinging just the first person on the top of the list
white solstice
it says he is a stream elements member right?
loud birch
hey ruben when you have a chance please i need your help again
white solstice
seriously just who is the tech helpers here and who is not?
wary halo
the people in blue
white solstice
ok so instead of acting like some kind of overlord how bout being polite and then possibly assisting in the issue requested?
tribal bough
Ruben are you able to help with things such as ChatStats not working properly after a twitch name change or is that better suited to the SE.Staff
elder sorrel
@white solstice What's going on? I'm at work so can't do voice.
@tribal bough Wjat
Whoops lol
What is your old twitch user & your current
tribal bough
old was LazyBracioSaurus and new is lezytv
elder sorrel
Thanks. Will notify staff & ping you when it's done.
tribal bough
alright sweet, thanks
white solstice
@elder sorrel i cant get prior sound alerts to delete when adding a new sound
when ever i click clear sound i then click to add a new one it then plays both
elder sorrel
Which alerts? Did you check the variations?
white solstice
yes no variations listed
for some weird reason it is playing my sound alerts from stream labs obs and have no clue why
brave elbow
Could someone let me know if they have had any issues with setting the bot's name to an account and have that twitch user also join the chat, is that OK?
elder sorrel
Not sure how SLOBs works as I never used it before 
By chance is your sources from SL Alerts still active?
polar wasp
How can i find my file to dono and sub and tip and bits dono´s
So i can load files to last sub and all it
elder sorrel
@polar wasp Are you referring to the Alerts so you can edit the alert sounds / image /gif? If so: That'll be in the Overlay Editor in StreamElements website.
polar wasp
I have my old streamlaps but i dont can find files i need to use on obs ftreamelements so i can see my last sub and new bits users if you know
white solstice
ok im just going to say it and dont care if im banned .... i see stream elements members with green light that never chat nor respond and as of yet never get any stream elements staff reply in chat as well and only supossed users whom have exp in using this software and 2x now ive came here to ask for assistance i get talked to with disrespect and not helped as if though im supposed to know what to do etc
every ad ive seen was how helpful and awesome tech support was well so far not really getting the warm and fuzzy here
polar wasp
How can i find files https://gyazo.com/0ceae4e09ff460634cba069ad41ab8b0 on my pc?
elder sorrel
@white solstice This was for you:
polar wasp
I need files to load in my obs
white solstice
@elder sorrel not complaining about you ok you have been polite etc
elder sorrel
Are you switching to OBS.Studio or still using SLOBS @polar wasp ?
elder sorrel
I have no idea as the first image you shown me was StreamLabs. If I remember correctly you can import your Tip information with the Chrome Extension if you haven't done that already.
polar wasp
How can i make new so?