helpdesk-twitch

[scarlet tiger]

@prisma cloak please screenshot error message

@pine iris working or no?

[prisma cloak]

bottom right on the pic

[scarlet tiger]

Okay

Try using incognito mode.

[prisma cloak]

still can't

[scarlet tiger]

Propably, format wmv is limited

Try transfer this file to the webm

For example here https://convertio.co/wmv-webm

[normal igloo]

I'm guessing no one has answers for me

[snow blade]

Yo how do I do a over lay or do I need to be streaming on OBS?

[round bramble]

@snow blade To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[snow blade]

No that's not what I meant can I add a over lay on my phone?

[oblique steeple]

Are you using our mobile app to stream to twitch?

[strong kernel]

@snow blade Do not ask the same question in multiple channels.

[lament blade]

Hey helpdesk and chat, was wondering if you guys knew about double audio during media request? Whenever I click show on stream, the media audio doubles, but it's fine if I don't show on stream. Thoughts?

[round bramble]

@lament blade Make sure to ☑ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[lament blade]

Thanks for that, I unchecked, restarted and it's still doubling. Oh well, I can go without showing a video. It works.

[strong kernel]

The point is, multiple audio is always the result of it being open in multiple places.

Whether that's different overlays on different scenes, or an overlay and something in the browser, that depends on what you've got going on.

[lament blade]

I get it. I don't have an browser open at the moment, and only have that one scene with the SE Overlay. The media command works, so that's a plus, I can make due without a vid showing.

While I've got you guys on the line, I got a reply on Twitter from Sean earlier about bot name customization. I've followed steps, but I'm confused about where to log in for the bot and where to enter the Oauth?

[strong kernel]

OBS.Live or Ground Control?

[lament blade]

well, when I'm on Live, I only see the option with my name, in GC I can change the name.

[strong kernel]

Video guide for renaming in OBS.Live is at https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676

[lament blade]

Thanks @strong kernel , I wish I had that option?

[strong kernel]

You connected your own account instead of the account you made for the bot.

Interesting that you don't have this button appearing though. 🤔

[cinder olive]

I dont believe hes set one yet.

That only shows when you have one set?

If he were to set the bot to one of the 2 other custom names and save,

[strong kernel]

Ah, yes, select the bottom option in the dropdown first, and then that button shows up.

[lament blade]

Trying now, will update!

[cinder olive]

I helped nethyr for once

[lament blade]

😮 Choosing the bottom name on dropdown worked 🥳

Thank you for helping me fix it!

[obsidian sorrel]

Hi there sorry to bother @strong kernel I need some assistance with my StreamElements I am having issues where requests in chat are stating the videos are too long even when they are set under the limit

Got referenced here through twitter 🙂

[cinder olive]

Do me a favor and go to here: https://streamelements.com/dashboard/mediarequest/settings

And let me know how long your 'max freeortip request duration is set to.

[obsidian sorrel]

Free is 8mins paid is 10 mins

and the songs that were being requested were mostly under 4-5 minutes

[strong kernel]

Screenshot the behavior please.

[cinder olive]

Was wondering if something with YT's changes mightve broke it but it seems to still be working

[obsidian sorrel]

https://i.gyazo.com/6a496661a3be5b9e00efa966b18fb44f.mp4

Same thing for mine

[cinder olive]

So what is wrong with that?

[obsidian sorrel]

https://gyazo.com/67fae7599cb5387afa74eeeb5cd4c82b

[cinder olive]

The song you requested is longer then the amount you allow

[obsidian sorrel]

It says I allow 8 mins and the song i requested was 3 mins

unless theres a setting i am missing?

[strong kernel]

You're blocking links.

[cinder olive]

i didnt get to tell him

[obsidian sorrel]

oh on twitch?

[strong kernel]

Yes.

So *** is being used as the search parameter.

[obsidian sorrel]

Thank you, I figured it was a user error

Just was unsure of where the interaction was lying

Thank you so much of course you are correct!

[trim flint]

I need help getting my streamelements commands to work in my stream chat. Can anyone help me?

[cinder olive]

What command?

[trim flint]

all of them

[cinder olive]

Part the bot > have it rejoin

[round bramble]

@trim flint If you changed your name on Twitch please follow these steps:
🔹 Visit https://streamelements.com/logout and then log in again with by connecting with Twitch.
🔹 On the right side of the dashboard page that opens, select "Join" under bot settings. If it says "Part" select that and then select "Join" to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
🔹 Post your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[trim flint]

New name is Typresstv, was typress81

It worked, Thanks for the help. Didnt even know what 'part Channel' was.

[iron rapids]

i have a question, When i have been hosted it hasnt show up on the alerts?

[round bramble]

@iron rapids Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline
  Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

[red crane]

why does my elgato keep blacking out on my pc

[cinder olive]

Does it ever work? Or is it only black?

[red crane]

it works then blacks out after about 20 minutes

[cinder olive]

And what are you capturing?

[red crane]

gameplay from my monitor/ps4 pro

[cinder olive]

And does it turn black on OBS, or does it turn black on the actual Elgato software?

[red crane]

obs

[timber hornet]

i'm sure this has been asked, but is there a way to get bits + tips combined? like if i get 5 dollars in tips and 250 bits it shows 7.50 given?

[strong kernel]

That's against Twitch Bits Usage policy.

[cinder olive]

And how are you trying to capture the Elgato, Video Capture Device @red crane, correct?

[red crane]

yes @cinder olive

[round bramble]

@red crane Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[red crane]

https://obsproject.com/logs/XQqDYjqo2P0LVfzE

[cinder olive]

Your GPU is shitting the bed due to an outdated driver (this is an assupmtion since I ahvent seen that error code before)

[timber hornet]

i just went and read that policy, there is in no way shape or form something stating that showing bits as a dollar amount is against it.

[cinder olive]

Also your PC is hitting really high audio buffering

14:25:44.347: adding 917 milliseconds of audio buffering, total audio buffering is now 960 milliseconds (source: Elgato)```

That generally means you are hitting a really high CPU or GPU usage, which would freeze your elgato.

Also run OBS as Admin he deservers respect!

@timber hornet ```Bits are not a money instrument

Bits are digital content intended to be purchased and consumed on Twitch, and do not serve as a currency.```

Including bits into a dollar amount would make them a money instrument.

[wary halo]

I would say cpu, since it's not even a 3ghz proc

[red crane]

lol makes sense and ok

[cinder olive]

The A12 is a powerful CPU

Now clock rate but high core speed, great for programming/editing so theoretically OBS should run great on it

14:18:13.894: [AMF] The AMF Runtime is very old and unsupported, consider updating your drivers.

I would assume itd be the GPU since the drivers are "very old and unsupported"

[oblique steeple]

This APU is trash. The CPU and GPU part: https://cpu.userbenchmark.com/Compare/Intel-Core-i3-3220-vs-AMD-A12-9720P-APU-2016-MBR/m272vsm308530

https://gpu.userbenchmark.com/Compare/Nvidia-GT-1030-vs-AMD-Radeon-R7-Graphics/m283726vsm8791

[lean sapphire]

how can i add Cd to commands via chat? and user lvl etc

i mean options

[round bramble]

@lean sapphire You can make changes to custom commands in chat with!command add/remove/edit/options/show Valid flags for !cmd options are: -cd (number) -usercd (number) -cost (number) -level (number) -type (say, whisper or reply) -count (number). --- Example: !cmd options twitter -usercd 60 -type reply -level 250

[lean sapphire]

thanks uwu

[cinder olive]

@oblique steeple Dont those tests (for the CPU) show per-core and not overall?

[cinder olive]

🤔 one moment

https://cpu.userbenchmark.com/Compare/Intel-Core-i3-3220-vs-AMD-A10-7890K-APU-2014-DKa/m272vsm118648

[rapid crystal]

My twitch chat isn't coming into my OBS.Live

[cinder olive]

Was thinking of the A10 in terms of being a good CPU, dunno how I made that confusion 🤔

@rapid crystal Is the dock not showing, or is the chat not showing in the dock?

[oblique steeple]

It's a pre Ryzen CPU. All of them except for those FX 8xxx and 9xxx are trash. FX 8xxx and 9xxx aren't really good, but usable.

[cinder olive]

Most of the 9xxx are trash

Theyre being sued for false advertising on them too

[rapid crystal]

@cinder olive the chat isn't showing up in the dock

[cinder olive]

Try and log out & back in in OBS.Live

[rapid crystal]

Awesome! It worked! Thank you!

[hallow vault]

Is there a method of handling betting through SE? For example: I put up options A, B, C, D. If my user bets 200 on option C, they get double their points back.

So far the closest thing I can find is Contests, however, that's not quite what I'm looking for as it's a shared pool of the points that other users have lost.

I know SLabs can do that but I have my loyalty points here in SE... I really would rather keep everything here in one place.

[idle vector]

Hi! Is there a way to make streamelements ‘ignore’ itself in chat, for example to prevent quotes from triggering commands?

[strong kernel]

The bot should not be able to trigger its own commands.

[formal plaza]

hi guys, my twitch resolution isn't changeable, others have from 1080p source, 720 and down etc, is there a setting i need to change to make that happen?

[oblique steeple]

Only partners get that all the time. It's called transcoding. The rest needs some of the to get it.

[cinder olive]

Someday us affiliates will matter 😢

[formal plaza]

i currently output at 1080, would ya suggest going down to 900 maybe so more people could see the stream if 1080p lags for them?

[oblique steeple]

Resolution doesn't matter for the viewability. It's the bitrate. With lower res you can use less bitrate to achieve a better quality. You could use 3500kbit/s for 1080p 60fps. It wouldn't lag but your stream would be a pixelated mess.

[cinder olive]

https://stream.twitch.tv/encoding/ has a great frame of reference

It is not a one stop shop for every bitrate/quality, but it has great base numbers to base your own numbers off of.

[oblique steeple]

Jep but keep in mind. These specs are no "best settings", just a baseline to work from. Reading the text on the left is just as important as the specs themselves.

[formal plaza]

aah ok, gotcha. thanks for the help guys. i'm unsure on what to do. im currently on 1080p 5500 bit rate ( i think )

[cinder olive]

5500-6500 bitrate is pretty standard for 1080p

But unless you are partner this does not mean you will have 1080p on your stream.

[formal plaza]

just a couple of people have came in and they can only see a black screen 😦

[cinder olive]

Affiliates only have 1080p when the bandwidth allows such on twithc

[formal plaza]

so dropping it anyway may be beneficial? say 900p 5000 maybe?

[cinder olive]

960p is the new 'fad' on twitch.

[formal plaza]

oh lol, and what bit rate? ( sorry for the questions, i struggle quite a bit with all the settings etc

[cinder olive]

@formal plaza Please keep communication in the public channels.

[formal plaza]

if i switch to 960 would i just change the output resoluton or do i change the base canvas resolution too? 🙂

[cinder olive]

You needs to either be a Twitch Partner who get their qualities from the start of their stream, or have enough viewers to enable quality options once you hit the hidden value that Twitch sets.

A decent bitrate for 960p would be in the 4500-6000 bitrate, but again, there is no best settings you need to experiment with what you have and go from there.

[wind sage]

is there some outage on the bot atm ?

[strong kernel]

No?

[wind sage]

i have atleast 2 channels where the bot is not responding to any chat commands

[strong kernel]

Is your own channel one of them?

[wind sage]

yes

[strong kernel]

It may help to enable the commands.

[wind sage]

well now they work all of a sudden, it was even the default ones that didnt work but seems to be working now

classic things to have an issue and as soon as you ask for help it resolves itself, but ty for the help none the less

[strong kernel]

Isn't that how these things always work?

[wind sage]

true that

[jolly crag]

I need help please I can't make someone to be a mod can you help me please and thank you

[cinder olive]

Type /mod then their name

AkA /mod Nethyr.

[frigid wing]

hello all

[cinder olive]

👋

[frigid wing]

sorry to be a nuisance, but can i recieve some help? im starting streaming and i would like to set up a few things such as how to set up my paypall with obs/ how to make announcements when someone follows or donoates

sorry for the spelling :p typing fast:p

[round bramble]

@frigid wing New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

[bronze sphinx]

I'm a mod on a channel, I have this question: How do I easily award points to all of chat excluding those that are on the ignored user list? All I see is a !bonus all <insert points here> command but that still awards people on the ignored user list

[strong kernel]

No way to do so.

[cinder olive]

adding points adds to all viewers in chat.

[bronze sphinx]

okay

[blissful oak]

Hello, I am having an issue where my host alerts are not showing up nor are they showing up in stream activity. Is there someone that can help me?

[round bramble]

@blissful oak Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline
  Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

[rigid kettle]

hey. i'm having trouble with the [count] variable in the total subscribers widget for overlay. it's adding subs as they come in, but it is not adjusting for subs that expire. is there a different variable i should be using to pull current subscriber count number from the twitch api in an overlay?

to be clear, what i want is to display the total number of current subscribers on the screen, adjusted both as they are added and as they expire without resub, from gifts, from twitch prime, etc.

[fathom zodiac]

question, does streamelements allow text to speech?

[strong kernel]

For what in particular?

[fathom zodiac]

if someone donates and then a bot would read what they said?

could that happen with bits too? or is it only on donations with money?

[strong kernel]

@rigid kettle Total subscribers widget should be up to date based on data from Twitch.

@fathom zodiac TTS settings are in the alertbox.

[fathom zodiac]

Dude thank you so much!

You been helping alot 😄

Also for the tipping goal can we choose the start date? I see the Goal End date but what about start date?

[cinder olive]

Goal start dates start on the date of creation - and the end date ends on the day it ends.

If you want to start it at a later date you can add a text saying "Goal starts XX"

[fathom zodiac]

The option for Goal Start dates doesnt seem to be showing up though

[strong kernel]

There is no option for goal start.

[fathom zodiac]

theres the Set Goal and Foal End date

[cinder olive]

That isnt an option.
you would add "text" in

[thorn axle]

how to i get ativity feed to show up?

[fathom zodiac]

ohhh okay i see what you're saying

yea I wanted to see if I can start the count at 0 and go from there

right now its showing the money I made from like the last 2 monthish i believe

[strong kernel]

Goal progress is controlled at https://streamelements.com/dashboard/session

You can set it to 0 there.

[fathom zodiac]

dude you are legend!

thank you so much ❤️

[thorn axle]

I need help i new to obs live I cant see alert boxes or plugins

[round bramble]

@thorn axle New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

[foggy forge]

hello, im wondering why obs is showing my overlay and audio but just a black screen

[tulip delta]

I'm having an issue with my Store Widget having the word "Redeemed" visible 24/7.

This is the third or fourth time it's been an issue. Usually I can fix it by going to the widget and doing a test alert, but this is quite a hassle.

[zenith widget]

@tulip delta Reload the overlay - thats a known issue

[round bramble]

@foggy forge The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

[foggy forge]

im not having a problem with overlay

my problem is the black screen

[zenith widget]

So overrlay is visible, but the game isn't

[foggy forge]

yes

[zenith widget]

what game?

[tulip delta]

Reload the overlay? Is that done via the StreamElements site?

[foggy forge]

overwatch

[zenith widget]

@tulip delta Ifyou are using OBS.Live there is a button in the activity feed dock

@foggy forge Are you on a laptop?

[tulip delta]

I'm using OBS 24.0.3. Not sure what the activity feed dock is. Nothing is labeled as such. Hiding and then Showing the alert box in my list of sources doesn't do anything.

[foggy forge]

yes, a laptop that is hooked up to a monitor

[round bramble]

@foggy forge Laptops need extra setup to use Display Capture.

Due to the way laptops are designed, OBS must run on the Integrated GPU to use Display Capture. This process effectively disables Game Capture and Window Capture. If you would still like to use it, please read this guide and follow the directions for Display Capture: https://obsproject.com/wiki/Laptop-Troubleshooting#configure-your-system-for-display-capture

Please note: we recommend using Game Capture and Window Capture wherever possible. These capture methods get better performance in almost all cases.

[zenith widget]

@tulip delta Go here: https://streamelements.com/dashboard/activity and then click on this:

[foggy forge]

when i go to select a program for NVIDIA all i see is obs studio

[round bramble]

@foggy forge For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[trail condor]

I have a question about the tetris events game widget by LX but idk how to find this person 😛

[zenith widget]

If you are trying to DM him, on the posted widget, right click his name -> message 🙂

[tulip delta]

When a user changes their screen name, I generally manually transfer their points, but I just added to SE Extension to my stream, and it shows them twice in the top gift sub panel. Is there a way tell let SE know they changed their name?

[zenith widget]

In the settings of the extension panel you can add their old name to the ignore list

[limpid marten]

How do i change the sound of the alerts for gifting subs and all that jazz? i dont have any options for it in my alert box

[zenith widget]

Variations

[limpid marten]

Cheers

[grave charm]

Hi there! I am having an issue with the Stream Elements Live application. I am running Windows 10. The activity feed on the left side does not auto refresh for store item redemptions, but it does for everything else.

[scarlet tiger]

Are checked ☑️ redemptions in activity feed?

@grave charm

[patent bluff]

is there anyone here who canhelp me with a problem real quick

[round bramble]

@patent bluff Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[patent bluff]

i recently changed my name on twitch and now my store command and pretty much all of my commands arent working

[cedar lynx]

Try parting and rejoining the bot from your StreamElements Dashboard

[round bramble]

@patent bluff If you changed your name on Twitch please follow these steps:
🔹 Visit https://streamelements.com/logout and then log in again with by connecting with Twitch.
🔹 On the right side of the dashboard page that opens, select "Join" under bot settings. If it says "Part" select that and then select "Join" to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
🔹 Post your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[patent bluff]

my new name is DaddyShido

i already did the rest of the instructions

it works now

thank you

[slim hatch]

Are there plans to implement alerts for twitch point redemptions?

[zenith widget]

Plans - yes
ETA - non atm

[hexed solar]

I set up a scene and source, and it was capturing my game perfectly, but then I dragged the video to the left and now everything is black

[zenith widget]

The game capture is black?

[hexed solar]

actually I fixed it

Is there anyway I can play my spotify music, and have that come on my stream, but then not echo? It's echoing because I am hearing it through OBS

[ionic kelp]

Are you wanting to play both for you and stream or just you?

[jade remnant]

the sound gets picked up by the desktop audio, if its echoing then check your sound settings in edit > advanced audio

make sure the desktop is set to monitor off

[ionic kelp]

Though do be careful as you can get your channel terminated if you receive a DMCA (One of those letters from the song owners telling twitch to shut you down)

[hexed solar]

Thanks for the DMCA warning, are those common? Also if I get one, can I just comply and then stop?

My desktop monitor is set to off.

When I play Spotify Music, it comes through my desktop audio, and then to my streamers, but then it goes through a never ending loop. I just need to mute it on one end I guess

[ionic kelp]

They're not but all it takes is just 1 to get in trouble.

[jade remnant]

are you listening to your stream when playing the music?

[hexed solar]

Just listening to it through OBS Studio, yeah

[jade remnant]

is it a simple set up, i.e. you have spotify playing on your desktop and the desktop mixer in obs is picking it up

or do you have a set up that uses a VAC like voicemeter?

[hexed solar]

Ah sorry I think I've figured it out. Sorry for all the dumb questions 😦

[jolly berry]

Hi, So i started to add time bots to my twitch chat, discord, twitter etc.. when i add the url for people to click to join discord or follow me on twitter the link comes up as *** any ideas?

[cedar lynx]

Be sure to add StreamElements as a mod in your channel

[jolly berry]

on twitch?

[cedar lynx]

yes

[zenith widget]

Enable hyperlinks on your twitch.

[jolly berry]

ok thanks

[zenith widget]

its not only SE.

ooh this is not for Song request

[lament blade]

Chatstats stopped working after twitch name change, I part channel and tried to reset everything. Still wont work again.

[cedar lynx]

you have to request chat stats manually if you changed your name. whats the original and new username?

[zenith widget]

I'm on it

[cedar lynx]

sweet you da best KeiZar

[zenith widget]

but yes i need the current new name only

[lament blade]

Orig: Sqrem New: SQREAMvibes

[jolly berry]

@zenith widget do you know i enablle hyperlinks in twitch?

@cedar lynx do you know how i add a mod on my twitch channel?

[zenith widget]

/mod streamelements

[cedar lynx]

type /mod streamelements in chat

[jolly berry]

thanks @zenith widget

[zenith widget]

@lament blade fixed

[lament blade]

thank you!!!

[noble rover]

can you guys do the same for me i also recently changed my name and could be the reason why my chat stats are broken its Disclosure___ now 3 underscores

[zenith widget]

disclosure___ this the new name?

[noble rover]

yes

[zenith widget]

i'm blind

you wrote it even

[cedar lynx]

oh KeiZar

[jolly berry]

thankyou @cedar lynx and @zenith widget

[cedar lynx]

o7

[zenith widget]

@noble rover added

[noble rover]

works now thanks

[cedar lynx]

KeiZar to the rescue

[devout sorrel]

Is there by any chance the songrequests command broken from Streamelements because my are on but it doesn't show that they are requested.

I even refreshed the streamelements page doesn't work.

People cannot use !sr command the song doesnt go into the que list.

even when the options are on hmmm so that is strange

[cedar lynx]

whenever the bot is being funky, I usually part and re-join to test really quick. I'm not sure all the settings to check around song requests unfortunately

[devout sorrel]

Its working somehow lol

Thanks for replying back

[cedar lynx]

glad to hear! Might have just been lagged for a moment there

[devout sorrel]

I guesss that was strange tho

there where like 4 songrequests tho

[noble rover]

does the default song command work for spotify or do i have to make a custom one for it if its possible

[round bramble]

@noble rover Spotify has kindly asked us to disable our integration with them, so we complied. This means that the Spotify integration has been removed and the "Now Playing" widget no longer has it as an option.

[noble rover]

oh

[jade remnant]

#🇩🇪︱deutsch

[rain crypt]

Hey, so I'm trying to get the URL for various sounds I've uploaded for the new widget that was posted earlier today, how can I get them?

the sounds are uploaded to my library on SE

[halcyon falcon]

Tried the widget with the instant replay and the replays were playing after one person voted... didn't matter how many people I said needed to vote

[twin sentinel]

Let's ask the code guru who made the widget? @wanton mango ⤴️ 🙏

[elder sorrel]

[lament blade]

hey how can i get an alert for who donates im new xD

through streamelements and obs

[round bramble]

@lament blade New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

[lament blade]

my alerts dont show in obs

[round bramble]

@lament blade You can test Alerts via the bell on the lower right corner of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Show Emulated events on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/h6qgy

[lament blade]

still dont shj

show in obs

[elder sorrel]

@lament blade Do you have that checked in the Overlay Editor

[lament blade]

its in browser

yep its checked

[elder sorrel]

Maybe you can try clearing your cache in the Browser source properties & try again. If that doesn't work. Try closing OBS & run as administrator.

[rain crypt]

Any info on how I can get the URL from the sounds I've uploaded? I want to get this widget working 😦

[lament blade]

i always run as obs as admin

have to with using nvenc

i moved over from streamlabs

just dont work in obs

but if i try streamlabs link for an alert thats fine

we getting somewhere now i see it was meant to do it in 1080

1920

just one more how can i move them around individually so there not all showing in one spot thanks

[serene wharf]

Hiya Just got in the closed Beta for the SE Merch Store and it says to make sure i join the merch Beta Channel

[round bramble]

@urban sluice Please follow our community rules:

• No advertisement or stream promotion
• Respect ALL server members
• No NSFW/NSFL

Thank you

[urban sluice]

Ok im sorry

[wary halo]

@serene wharf i'll let staff give you the proper role and will ping you in the beta channel when done 😉

[serene wharf]

[muted gust]

So I just got a new capture card and I’m using my MacBook Air to stream off. Whenever I put a webcam intro the corner of the stream it freezes on twitch? Please help 😭😭

[round bramble]

@muted gust For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[grave charm]

@scarlet tiger yes it is. If I refresh the activity feed it shows up. But all the other things like donations raids subscriptions all appear there without refreshing

[rain crypt]

@muted gust it sounds like your USB controller is overloaded, try to use a different USB port, one thats controlled by an alternative controller (not sure how to check this on mac, sorry)

[muted gust]

I was using the built in cam. Guessing it’s easier to just get a plug in one?

[gentle imp]

if it uses same controller won't solve anything

like @rain crypt said above

[lament blade]

how do i get separate boxes for my alerts soi there not all showing in one spot xD https://gyazo.com/2aa10d48e3374000c87a86e6e2ff209e

[wary halo]

make multiple alertbox widgets

[lament blade]

what duplicate or go back to the page and add them again ?

[wary halo]

then make sure the alerts category you use in the second one, is turned of in the first one

you can duplicate them, it's faster

then do the thing i said above that

[lament blade]

i tried that

it still shows when i disable

[wary halo]

but does it show in obs?

[lament blade]

yes as both

xD

but let me try what you just said in the widgets bit just incase

sorted cheers

im a fucking remould xD

[silent acorn]

Hey what's up. I'm wanting to do a test stream using Twitch Inspector but unsure how to do it since you can't access the stream key via the obs.live desktop app, as far as I am aware.

Any help would be mucho appreciato'd and sorry if im being stupid

[twin sentinel]

There is a checkbox in the setings Menu > Stream in OBS.

[silent acorn]

"Enable Bandwidth Test Mode" refers to the twitch inspector? Thought so initially but wasn't sure.

[twin sentinel]

yes.

[silent acorn]

You're a legend Mr Benno, have a nice day

[quiet skiff]

Can i get help?

[spark wind]

Sup guys! I renamed my twitch from og_slem to slem_bdsm transfer my stats please cuz "404 blablabla". Thanks

[jade remnant]

will pass it on @spark wind

[quiet skiff]

I deleted commands from my stream and they still pop up i was emailed from someone from stream elements and was told to part bot from channel then re add i did and its still not working

[dry hare]

Are you running another bot?

[oak surge]

hi guys, just installed Leaderboard on my channel, can i import story of my subs? its empty

[prime fox]

Hi all, hopefully someone can tell me, is it possible to use a standalone app not obs.live so I can have the same chat/media share features on my mobile or laptop?

[lethal tide]

How do I reset the tip goal?

[round bramble]

@lethal tide To reset goals:

• from the overlay editor -> data on top -> goal tab -> reset progress of desired goal
• from the dashboard -> activity feed on the left -> widget data on the right -> goals tab -> reset progress of desired goal
  Note: Goal widgets(progress) only counts up and doesn't go down automatically, if you loose followers/subs

[lethal tide]

ty 🙂

[cloud vine]

there is a way to aprove all item redemptions in 1 click or we need aprove 1 by 1 ?

Is the obs feed not updating on its own, something I can do?

[vapid sundial]

Hey! Can someone help me with my alerts?
My host alert doesn't work, well it works when i push it myself, but when I get hosted nothing pops up

[round bramble]

@vapid sundial Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline
  Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

[upbeat pelican]

is there a way to change the chat bot name? thanks

[round bramble]

@upbeat pelican Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• OBS.Live or Ground Control open
• Create a twitch account for the name you want to use or run the bot under your own name
• Custom bot name doesn't work on Mac

[smoky tide]

I have alerts that were purchased via NerdOrDie. When testing the host/raid one, it works, but when it happens during a stream, I see the variable {count} as the count of viewers. Is there anyone that can help diagnose this with me?

[long oracle]

Can anyone tell me how to share an overlay I've created with someone else?

[scarlet tiger]

@long oracle
Overlays can only be copied to accounts you have manager access to.

[long oracle]

@scarlet tiger Am I allowed to share links here? I've noticed nerd or die has downloadable shortcuts that allow you to have their overlays by opening it

Prompting this ^ I was wondering if there's a way to get this feature so anyone can have an overlay

[scarlet tiger]

What do you mean? 🤔

[long oracle]

https://streamelements.com/dashboard/overlays/share/5d2997ae2981663016834e50

Clicking that allows you to have their custom overlay without any management privileges'. It's importing it.

I thought that was really interesting, but haven't found any option to generate a share link for an overlay

[scarlet tiger]

This is not possible

Those links are generated by staff for that channel. Users cannot generate sharing links.

@long oracle ^

[long oracle]

That's a shame. Thank you. Hopefully it can become a feature in the future. I think it would help artist set up and share overlays for commissions

[round bramble]

@long oracle Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[lament blade]

is there a way to create a custom roulette command to use rather than the built in one? I'd like to use custom wording and I cannot seem to edit it with the built in roulette command.

[scarlet tiger]

Go to Bot modules >> Roulette

https://streamelements.com/dashboard/bot-modules

If you want to change the !roulettecommand, you can add an alias for that command.

[lament blade]

thanks for the help. i completed forgot about the bot module.

[upper jewel]

Ive made a offline overlay, how do i put it onto my twitch channel

[round bramble]

@upper jewel To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[azure kite]

someone in my chat got timed out for posting a link i had already whitelisted (www.twitch.tv). is there a particular way to whitelist entire sites?

[strong kernel]

What kind of link was it? Whitelisting twitch.tv won't whitelist clips.twitch.tv, so you know.

[azure kite]

yeah, it was a clip.

so for clips i would have to whitelist clips.twitch.tv? i thought it would automatically just whitelist anything twitch related

[strong kernel]

Yes, you will need to whitelist clips.twitch.tv.

[languid hemlock]

Anyone know why when someone hosts me when they are offline my alertbox wont pop up with the notification?

[round bramble]

@languid hemlock Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline
  Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

[languid hemlock]

damn okay

[azure kite]

@strong kernel okay, thank you!

[mint lava]

Hi! My notifications aren’t working. I got a sub and the notification didn’t even make it to my activity feed.

[strong kernel]

@mint lava What is your username?

[round bramble]

@mint lava Twitch prime (new and resub) and paid subscriptions (resub only) must be shared in chat manually by the person subscribing in order for the subscription information to be sent to StreamElements. For twitch prime, the user needs to have sharing enabled on https://www.twitch.tv/settings/prime. For paid subs, if the share box doesn't show up immediately it will when they refresh the page. https://i.imgur.com/VNJN0Uv.gif https://i.imgur.com/2297EA7.png

[mint lava]

Cn_lion

But like what about the notification on the overlay?

It’s a little lame for viewers to not see or hear anything come across the stream when they sub and stuff

Sorry I didn’t realize that was a bit

Bot *

[wary halo]

if they don't share it, it won't get send to SE, so it won't pop up in the activity feed and therefore not send an alert

[mint lava]

Do people know they have to share it? I want to be able to thank people too. How am I supposed to know when things happen?

[wary halo]

i don't know if everyone knows

[mint lava]

Yea. How can I find out about those things when it doesn’t go to the activity feed though?

[wary halo]

you probably can't

[mint lava]

Wow.

[wary halo]

or it's in the Twitch activity feed

but not 100% sure

[mint lava]

It doesn’t even come up there

That sucks.

[wary halo]

well then there is no way to know who it was

[mint lava]

When did that change and why?

[wary halo]

that is a question that only Twitch support can answer

[mint lava]

Okay.

Thanks

[wary halo]

no problem

[smoky tide]

@mint lava some people know that they need to share it. I've actually been in a stream where a streamer was educating chat on it. Some people will actually speak up if they dont see their name or some kind of notification show.

[upper jewel]

how do you setup song requests

[wary halo]

https://youtu.be/17eUkoZ6eIs

[upper jewel]

thx

[spice edge]

I am having issues with the media request inside obs.live

can anyone help me?

[wary halo]

what's the issue?

[spice edge]

the media request panel has lost all functionality

there is 0 GUI and even if a song is requested it will not play sound

[wary halo]

are you logged in to SE in OBS?

[spice edge]

SE?

[wary halo]

StreamElements

[spice edge]

It is logged into twitch and streamelements

I will verify this really quick but everything else seems functional

well sweet

[wary halo]

try logging out of Streamelements and log back in, see if it 'resets' it

[spice edge]

that is fixed ty

[wary halo]

nice

[spice edge]

thank you so much 😄

[wary halo]

no problem 😄

[upper jewel]

how do you request a song

[wary halo]

!sr songname or youtube link

[upper jewel]

ok thanks

[indigo stirrup]

I have a donation goal bar set up, and it's passed the goal date, and it hasn't reset, is there a way to manually reset the donation goal?

[strong kernel]

Goal progress is controlled at https://streamelements.com/dashboard/session

[twin sentinel]

#🇩🇪︱deutsch bitte.

[indigo stirrup]

Thank you @strong kernel <3

[upper jewel]

how do i save my offline overlay as an image

[lament blade]

From the Editor?

[upper jewel]

i want an image of my offline overlay so i can upload it to twitch, twitch says it needs to be a picture

[twin sentinel]

Downloading assets from the StreamElements System is against the StreamElements TOS.

[upper jewel]

oh ok

[grand gorge]

hey i have a question.
Suddenly my alerts and chat etc isn't visable anymore. I changed nothing, but i had an update today with OBS.
The weird thing is that i can hear the sound of alerts!

(If you have a answer for me pls ping me! thank you!)

[strong kernel]

@grand gorge Try disabling Browser Source Hardware Acceleration in Settings>Advanced.

[rough crest]

Hey i have a question for some reason my backup playlist isnt being shuffled when i have that setting enabled

[grand gorge]

@strong kernel Thank you! That helped

[brazen burrow]

hiya all. Is there a way to change the Streamelements response when a user redeems an item in the store? I want to remove the emote at the end of the message.

it looks like this. I want to get rid of the pepe face at the end.

[little oak]

@brazen burrow afaik, you can not edit default cmds

[strong kernel]

Type !pepes remove

[little oak]

or that lol

[brazen burrow]

Nethyr no luck. any special context to the command? I used it in regular chat while logged in as broadcaster / moderator

ah, found it. I had to enable the pepes command in stream elements default commands... and then the command is disable not remove. 🙂

and now it works ! yay. thx for the help @strong kernel

[spiral lion]

how do i make it to where people have to pay for song requests

[strong kernel]

Media request > Settings on the site.

[spiral lion]

i have it set to via tip but its not working

is there something else i need to do besides set it to via tip

[strong kernel]

What do you mean by not working? What are you looking at?

[spiral lion]

if i try to request a song it doesnt ask to send a tip in and it doesnt activate the song that was requested

[strong kernel]

Tipped requests are done via the tipping page.

Not a command.

[spiral lion]

so basically im screwed and eather dont do song requests or get totally trolled

[strong kernel]

No, you're not understanding.

[spiral lion]

no im not

[strong kernel]

It is on your tipping page. NOT by commands.

[spiral lion]

ok nvm if its not done by a command then im screwed

[cinder olive]

@spiral lion

You can still request a song.

It is the same thing.

But for you to request the user to pay for the song request, it is done through your tipping page.

instead of the command, its on the tipping page.

You will still have song requests, just the location for them moves.

[plucky epoch]

i need help with the watchtime command

it updates every 10 mins which it doesnt for my friend

[cinder olive]

StreamElements loyalty and watchtime updates every 10 minutes.

That cannot be changed.

[plucky epoch]

so it shows i've been watching for only in the 10x table

so how come my friends says 34 and mine goes from 30 - 40

[muted swan]

Hey about how many people get accepted for the beta merch?

[cinder olive]

Undisclosed amount.

Its in closed beta, you can apply and if you get accepted you will receive an emial.

[muted swan]

Yeh i already have.

Do you know an E.T.A on custom positioning and extra item editor?

[cinder olive]

I dont understand the question

[daring siren]

Im having issues when editing my overlay.. Im trying to change the part of my name at the top of my screen so it can show my full username but like when i try to center it in the box it keeps snapping to a certain piece lol..

[summer gale]

Guessing Kappagen is no longer a thing, has it been renamed or completely removed?

[cinder olive]

@summer gale

[strong kernel]

Kappagen is still there.

[summer gale]

I can't seem to find it 😦

[cinder olive]

Its in the overlay editor > widgets.

hit ctrl+F and type "kappagen" and youll find it pretty quick 😉

@daring siren Which button are yout rying to click to center it in the box?

[summer gale]

I searched for it but nothing came up oop

[daring siren]

uhh?

not sure what you mean? lol its just a text box lol

[summer gale]

I'll send a screenshot as I may be on the wrong thing lol

[cinder olive]

@daring siren

That button that is dark centers your text.

[daring siren]

im just just trying to click and drag

[cinder olive]

Then turn off snapping by clicking this button

[summer gale]

nevermind I was on the wrong thing lmao, thanks though!

[daring siren]

ohhh turn off snapping alright

perfect!

[languid hemlock]

anyone know why my scrolling recent tippers wont scroll when streaming but it will in the editor?

[daring siren]

Random question, but whats you guys' favorite overlay? Preferrably super themes

[cinder olive]

Errythang purple fam

So the Force Field or Purple Wave

[daring siren]

Hmm cuz i already have force field and purple wave looks basic.. lol but i want sum BIG BOY COOL

[cinder olive]

Do you have Browser Source Hardware Acceleration disabled in Settings>Advanced? @languid hemlock

[daring siren]

Is there a overlay I can put over my abilities in League of Legends?

[cinder olive]

The league of legends overlay @daring siren

You will have to resize it to your hud-size in league however.

[daring siren]

@cinder olive and then lemme change that question whats your favorite ANIMATED theme lol

[cinder olive]

They are both animated super themes.

Force Field is probably my fav though.

[daring siren]

ah ok

[languid hemlock]

no i dont @cinder olive

its enabled

[cinder olive]

Doubt. What do you need help with?

Depending on the questions.

Thats great! We like switching people over Whatcha need help with

[daring siren]

So on overlays that like can track my spotify songs how do i like link it ig?

or do they just automatically link

[cinder olive]

Tis not a waste lad, and besides, if I dont help people a certain staff member cough nethyr cough does mean things to me

@daring siren That Now Playing widget only works with uhh, media rqeuests, plug DJ,a nd dubtrack.fm I believe

[daring siren]

Mannnn 😦

[round bramble]

@daring siren Spotify has kindly asked us to disable our integration with them, so we complied. This means that the Spotify integration has been removed and the "Now Playing" widget no longer has it as an option.

[cinder olive]

Forgot that was a command

[daring siren]

Awwwww

And then I think this is my last question.. I love asking all my questions here instead of youtube cuz yall reply literally within 2 minutes lmao BUT

So if im using an overlay like this..

How would i get my league of legends client in that big box?

like would i want to user a window capture?

[cinder olive]

Game capture.

!add

[round bramble]

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[cinder olive]

Do that to add your overlay to your OBS

[daring siren]

right

[cinder olive]

then add the client as a game cpature & resize it

[daring siren]

ugh can i turn off snapping on obs too? T_T

[cinder olive]

Hold ctrl while dragging

Ctrl, alt, and shift are the sccene editing modifiers for future reference

Ignore the Aspect Ratio while resizing a source    Shift
Allow cropping the edges of a source    Alt```

[daring siren]

perfect always comin in clutch 😉 @cinder olive

[graceful rock]

Hey I recently changed my twitch username to a new one and ever since then I haven't been able to receive any Streamelements notifications from my chat bot, or any sub notifications in my Streamelements activity feed on the site... anyone know a fix for that?

[round bramble]

@graceful rock If you changed your name on Twitch please follow these steps:
🔹 Visit https://streamelements.com/logout and then log in again with by connecting with Twitch.
🔹 On the right side of the dashboard page that opens, select "Join" under bot settings. If it says "Part" select that and then select "Join" to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
🔹 Post your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[graceful rock]

perfect I just happened to try both those previous steps so I think that should be good to go then 🙂

[daring siren]

oml this is gonna take years for my hud in league to match my overlay ;-;

[cinder olive]

Wanna know the trick Boar?

[daring siren]

secrets I hear?

TELL ME :d

[graceful rock]

for league overlays I always drag my camera to the top of the map where the sky is then magic eraser in photoshop

the color contrast is pretty free

[cinder olive]

Go into a practice game

Take a screenshot, leave practice game.

[daring siren]

im in one atm

ight

[cinder olive]

Go to overlay editor, insert an image, insert said screenshot

[daring siren]

uhh what button is that? do i use snipping tool still?

[cinder olive]

Put that screenshot on the very first layer

Says insert at the top

[graceful rock]

hold leftclick on the eraser tool and swap to magic eraser

if you printscreen with the sky in the background it gets rid of most of it

[cinder olive]

? What are you talking about @graceful rock

[daring siren]

Insert at the top? lol im pressing the one on my keyboard lol

[cinder olive]

press that insert

[daring siren]

oh oof lmao

[cinder olive]

Then click insert image

[daring siren]

nooo I meant like how do i screenshot my game lmao

[cinder olive]

Oh

[round bramble]

@daring siren https://www.take-a-screenshot.org

[timber lichen]

Hi, my friend is having trouble setting him alerts. They do show up in the web editor but not in obs. Other things like store redeptiom works perfect

[daring siren]

ummm ok I pressed it now.. im not sure if it actually screenshotted.. lol

[cinder olive]

Now open the program Paint on your PC

and hit Ctrl+V to post that screenshot

[daring siren]

ohhh ok got it

[graceful rock]

@daring siren check your dms quick 🙂

gave you my template

[cinder olive]

He has an overlay. He is resizing his overlay to the size of his hud in-game.

[graceful rock]

oh okay I missed that my bad lol

I tried that once it's a struggle but feels good once it's rescaled

[wooden pier]

hi ! i had a question about stream elements ! I wanted to know if the bot was cross platform. by that i mean, can i set it for twitch aswell as youtube and if yes, will it run simultanously on both streams if i do multistreams ?
thanks in advance !

[daring siren]

@cinder olive Ok well I pasted it on paint but now I have to have the screenshot as like an actual file to insert an image..

[cinder olive]

So you saved the image to your desktop?

[daring siren]

ye

i believe

when i do ctrl v on paint the screenshot i did come up

but idk how to save

[strong kernel]

@wooden pier You can have the bot running on multiple channels but channels do not share any information. It's set up individually, and it reacts individually. Nothing that happens in Twitch will affect YouTube and vice versa.

[cinder olive]

Hit Ctrl+S

[daring siren]

nvm i got it

i beloieve

[wooden pier]

@strong kernel thank you very much ! couldn't find an answer anywere on google

[cinder olive]

Ok, now go to your overlay editor, and edit the League of Legends overlay

[daring siren]

ye

i got it placed but now my overlay is under the screenshot

[timber lichen]

Hi, my friend is having trouble setting him alerts. They do show up in the web editor but not in obs. Other things like store redeptiom works perfect

[round bramble]

@timber lichen To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[cinder olive]

I would delete that screenshot @daring siren

Just leaked your browser source

But in the bottom left

click and drag the layer that is your screenshot to the bottom

It should be at the top

[strong spear]

Hellooo

[daring siren]

i learked my browser source..? oh.. that gives others the ability to edit my stuff OOF

[cinder olive]

Not edit, only use.

[daring siren]

thx Mitch lmfao yeah I figured out the layer placement thing

[cinder olive]

Not a real big issue, honestly.

[strong spear]

I've got a little issue with the hype cup emotes, they only show up as black boxes for a while now 🤔 Is there anything I can do?

[daring siren]

but..

okay so I have the screenshot fully stretched out to fit screen

now wait hold on

ugh it wont let me interact with the HUD overlay

[timber lichen]

Someone here can reset my friend session, so him alerts works again? 😄

[daring siren]

like my cursor is a like stop red circle with a cross in it lmao

[cinder olive]

@timber lichen are his alerts not working at all? not showing on stream?

[timber lichen]

They only work in the web editor

[cinder olive]

@daring siren that is because that layer is 'locked'

IN the layers box click that lock box to unlock it

[daring siren]

bruh just noticed that I never locked it lmfao ^_^

[cinder olive]

It is locked by default that way it doesnt get accidentally changed

@timber lichen have they ever worked on stream? Or only recently broke?

[timber lichen]

They worked yesterday

They stopped working, No matter if he create new overlay etc

[daring siren]

now my only issue is when im resizing the overlay its not letting me resize it horizontally only vertically lol

nvm again i found it

the image is just invisibly really stretched out lol

[cinder olive]

Clear your cache in the Browser source properties & try again. If that doesn't work. Try closing OBS & run as administrator if not already being ran as admin.

[timber lichen]

Already make a clean install of Obs in case it was some cache issue but nope. He gave me the Alerts url, tested in my obs didnt work either (mine does)

[cinder olive]

Does he have the alert hidden then in the overlay?

[timber lichen]

nop

An image added to the overlay does work, alerts doesnt :/

[strong kernel]

Could you start by letting us know your friend's username?

[timber lichen]

sure

Laykox

[strong kernel]

Works fine.

[timber lichen]

It does now, It didnt before

Did you reset anyhting?

[strong kernel]

Didn't touch a thing.

[cinder olive]

I want Nethyr's powers to do these things 😢

[timber lichen]

Really? or you jkng

[strong kernel]

Nothing was reset.

Nothing was touched.

[strong spear]

Wizard confirmed

[timber lichen]

it worked when you clicked but If i click the alert test in the web editor

It doesnt

😒

[round bramble]

@timber lichen You can test Alerts via the bell on the lower right corner of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Show Emulated events on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/h6qgy

[strong kernel]

Read the bold text.

[timber lichen]

If he touched that option, im going to k1ll him 😄

[strong spear]

Do you guys know what I can do about the Hypecup emotes being black error boxes? :3

[timber lichen]

It was that -.- I set everything for him and told to dont touch anything LUL

Thank you @strong kernel ❤️ and sorry

[blissful oak]

My view dock list has changed. I no longer have access to twitch activity or other twitch docks

anyone having this issue or know a fix?

[cinder olive]

View > Docks > click the ones you want

[blissful oak]

yes mine are gone

[cinder olive]

As in they do not show up on that list?

[strong spear]

I think that was when twitch updated the dashboard

[strong kernel]

Are you logged in to Settings>Stream?

[blissful oak]

yes

[round bramble]

@blissful oak If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of OBS.Live
2. exit OBS (make sure OBS is not running)
3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. start OBS.Live
5. Settings -> Stream -> disconnect -> connect

[blissful oak]

^ worked

but now the stream information says failed to load

[round bramble]

@blissful oak For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[blissful oak]

i joined and asked them, they had me run a log report and said since streamelements plug in is installed they cannot help me

[strong kernel]

OBS.Live does not alter the behavior of the OBS Studio Twitch login integration.

[blissful oak]

no clue

[languid hemlock]

anyone know why my scrolling recent tippers wont scroll when streaming but it will in the editor?

[strong kernel]

Looks fine to me.

[cinder olive]

Thats recent cheers

not recent donos(tippers)

[strong kernel]

Oh, my bad

[languid hemlock]

i meant cheers

my bad

it doesnt show that one my end on obs

[strong kernel]

Oh, then my good

[languid hemlock]

its static

[cinder olive]

[strong kernel]

@cinder olive

[cinder olive]

Something something OBS preview something obs.live's fault (kappa)

In reality though it shows fine on stream (checked your vod)

[languid hemlock]

oh okay

well aslong as its actually working there im fine with it haha

thank you for the help

okay nevermind, so its not scrolling right now and im live

im so confused

[strong kernel]

Try disabling Browser Source Hardware Acceleration in Settings>Advanced if it's not already disabled.

[terse oyster]

Does anyone know if detection of Twitch channel points redemptions are planned to be added?

[languid hemlock]

AH so i fixed it by refrrshing my chache for the overlay source

[cinder olive]

That is not possible yet to due to Twitch. @terse oyster

[languid hemlock]

like through obs and not just through streamelemnts

[terse oyster]

There is no event to listen for yet. I figured out a way to do it and use the redemption widget to trigger an animation on the overlay but that widget doesn't work very well.

[edgy eagle]

help!!!

[round bramble]

@edgy eagle Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[edgy eagle]

i cant login to my twith off obs livee

twitch

[cinder olive]

Is it giving you an error? Is the option not there?

[edgy eagle]

yea to change password i did and it still didnt work

[cinder olive]

Can you send a screenshot of the error?

[edgy eagle]

how do i screen shot from key board??

[round bramble]

@edgy eagle https://www.take-a-screenshot.org

[edgy eagle]

not working lol

[cinder olive]

Are you on Windows?

[edgy eagle]

yes

[cinder olive]

Then it should work if done correctly.

https://www.take-a-screenshot.org/windows.html Read it again carefully

[hoary karma]

whats the thing called that when u talk the music lowers and when i dont talk the music goes higher

[strong kernel]

Ducking.

[hoary karma]

@strong kernel is it good currently?

[strong kernel]

What do you mean?

[hoary karma]

@strong kernel is it recommnend

[cinder olive]

That means you are entering the incorrect information @edgy eagle

[edgy eagle]

i know but ive entered right andchanged password andstill nothing

[edgy eagle]

yea i jsut noticed lol

ty

[strong kernel]

@hoary karma Ultimately up to you.

[hoary karma]

@edgy eagle

[edgy eagle]

im dead omg

thank you tho

[hoary karma]

@strong kernel why does the media quest still sound the loudest no matter what??

i put it on the lowest and it still sounds lund on my side

[strong kernel]

Where are you controlling it?

[hoary karma]

@strong kernel obs live

[strong kernel]

Can you screenshot the dock?

[cinder olive]

https://giphy.com/gifs/house-water-fence-dock-l41lTy4OQeAz0YDHW

its missing

idk why

[hoary karma]

@strong kernel

[cinder olive]

Why do you need a DM 👀

[round bramble]

@lament blade Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you

[crisp adder]

could include me pay me picpay method for donations

[hoary karma]

@strong kernel got it nvm

[cinder olive]

...? Can you rephrase that @crisp adder

[hoary karma]

wait

how do i lower down the music from myheadset but keep the same volume for the stream? @strong kernel

[cinder olive]

Also it isnt necessary to ping him every time you send a message. hell respond at the earliest chance he gets.

[crisp adder]

here in Brazil we have a payment app called picpay streamlabs posted alerts for when the donation is made by this app, I wish we could do that streamelmenst

[round bramble]

@crisp adder Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[hoary karma]

@cinder olive its playing from my desktop audio

[cinder olive]

Mind sending a timestamp from your VOD that shows the difference?

[hoary karma]

how i do that

or just send a screenshot? if so i can just send the same one

https://cdn.discordapp.com/attachments/199460642975907840/665048496348594177/2020-01-09.png

[cinder olive]

One second.

I checked your VOD's and your music is considerably more quiet than your voice. If you want to make it quieter on your side, lower it in your volume mixer like I posted earlier, then make it louder using !volume or the media request dock.

[hoary karma]

@cinder olive when i do that. the music doesnt play at all

and i want viewers to listen

[cinder olive]

You changing the volumes in your Volume Mixer in Windows, or changing the volume in the dock should not effect their ability to listen.

[hoary karma]

@cinder olive when i do that. the mixer. it lowers everything for obs

such as they wont be able to hear my gameplay

is using media request better on chrome?

[cinder olive]

Lowering your OBS in your mixer only lowers OBS.

It will not effect your gameplay audio.

[hoary karma]

ahh okay. im tripping out becuase i see desktop audio lowers

okay thanks

and whats that ground conmtrol?

[cinder olive]

If that doesnt show up, dont worry about it.

This is with my media request at max the mixer:

[hoary karma]

and is there a way for me to ignore the video in media request? because i dont want a full 1440p video playing in the background

[cinder olive]

For it to not play on your side, or on the streams side?

[hoary karma]

MY SIDE

my bad caps

becuase it be jumping my cpu usage

[cinder olive]

I am unsure of that setting pretty sure it exists. Someone else will have to provide an aswer.

It may be a GroundControl only option, but I doubt that

[hoary karma]

hopeso. i just dont want the video playing

just audio

@cinder olive where at

[cinder olive]

Please re-read what I just said

[hoary karma]

whelp one more

how do i make this darkmode?

[cinder olive]

How to make what darkmode?

https://discordapp.com/channels/141203863863558144/494513233416421386/649491105951252480

[hoary karma]

the chat

thanks

[exotic stratus]

im trying to switch from mixer to twitch but every time i try to start stream it asks about mixer

[upper zephyr]

my stream has been dropping frames.

[cinder olive]

Log out and back in in your OBS @exotic stratus

[round bramble]

@upper zephyr 1) Restart OBS
2) Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3) Stop your stream/recording.
4) Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.

(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)

@hoary karma To set your panels to dark mode please do the following:

Close down your chat,
Close down stream information,

In OBS go to view > docks > chat

Click on the cog, go to non-mod settings
look under "My Preferences" to enable/disable dark mode

You can then reopen your docks
view > docks

https://media.discordapp.net/attachments/370226812669788161/655790222902296591/unknown.png

[cinder olive]

new command

What a lovely fellow.

[dry hare]

No

[upper zephyr]

how do you find log files on streamlabs obs

[round bramble]

@upper zephyr Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[cinder olive]

streamlabs obs

[dry hare]

They don’t exist

[cinder olive]

Are you using OBS.Live, OBS, or SLOBS?

[upper zephyr]

slobs

[round bramble]

@upper zephyr We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

[cinder olive]

SLOBS changes the way OBS works greatly, so unfortuantely we cannot provide support for that.

[hoary karma]

whats the skip command for media request?

[zenith widget]

!skip

or !voteskip for viewers

[haughty oracle]

can someone help me pls?
my pc got reset and im trying to install OBS again but none of my overlays or settings are here
how do i recover them?

[round bramble]

@haughty oracle To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[haughty oracle]

but my original settings arent here

i think i just need to link my account in some way

[scarlet tiger]

Streamlabs OBS or OBS.Live?

[haughty oracle]

whichever that one is? i use SE though

i think its live

some stuff is stil here like the way i had the docks setup but not the quality sdettingd or my overlays

?

@scarlet tiger

[round bramble]

@haughty oracle For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[haughty oracle]

cool

[hoary karma]

do transitions use a lot of cpu usage?

[zenith widget]

I don't think they should

Best way to find out is to test it out

[languid hemlock]

any way to make the 1000 bit default alert sound my slert sound for everything?

[dry hare]

Is the 1000 bit alert different from the default?

[zenith widget]

I believe that sound is in this zip here: https://discordapp.com/channels/141203863863558144/199460642975907840/344061720974589962

[dry hare]

How do we make that a drop-down option?

[zenith widget]

make what a drop-down option?

the file is pinned in the this channel

[dry hare]

But what if there was a “default sounds” drop-down menu

So you could pick from default sounds

[zenith widget]

!ideas

[round bramble]

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[fathom zodiac]

Question is the Overlays on streamelements. Can that all carry over using the Elgato? Is there any sort of limitations?

[zenith widget]

You mean this?

[fathom zodiac]

yup

[zenith widget]

tbh i don't know how to add overlays to it

i don't have my capture card connected currently

[fathom zodiac]

I think you can by adding the scene and using the HTML link and posting it on there.

Ill give it a shot tomorrow and see what happens

never really played around with streaming on that software just recording haha

[zenith widget]

i guess this is the way

[brazen burrow]

hey just random message - wanted to say that I rebuilt my streaming rig this past weekend and the cloud backup of OBS Live worked like a charm. Thanks for introducing it!

[fathom zodiac]

is there a streamelements Elgato chat/alert box announcement though, similar to streamelements and OBS?

[zenith widget]

No

and no plans to have something like that

[dry hare]

Wtf is elgato chat?

[zenith widget]

Its better to have OBS to capture the elgato feed

[fathom zodiac]

haha yea man thats what i was thinking too KeiZar omg how you make that so fast?

[zenith widget]

@brazen burrow

i plugged in my capture card

[dry hare]

Keizar makes everything fast

[zenith widget]

and poked around

no to unplug it again cuz i need that USB port

[dry hare]

He makes mike Tyson look slow

[fathom zodiac]

@dry hare wanted to see if there was anything that was like a Elgato/Streamelements mash up like the one with streamelements and obs haha

no kidding dude

[dry hare]

Idk what that is

[fathom zodiac]

man @zenith widget you are a legend!

Elgato is the bomb

honestly for streaming at high resolution totally worth it

Do you know if scene transistions can be played out on Elgato?

[zenith widget]

no

i've only used the capture card 1 time

when i received it and played death stranding for a bit

For specific elgato questions, its best to ask in the elgato discord: https://discord.gg/elgato

[fathom zodiac]

thanks man

Did you like the elgato personally?

Or did you find OBS to be better?

[zenith widget]

I prefer OBS

more control

[fathom zodiac]

really?

[zenith widget]

i only got the capture card cuz i wanted dto

and i got it like 2 weeks ago

[fathom zodiac]

you had to return it then?

I still see my CPU on my computer sometimes going to 100% when I have the elgato and the OBS running. I use the Elgato mainly for recording and the OBS for the stream. I do use the overlays from the streamelements on OBS and I know the animations can be heavy but I do have them disabled when turned off

Is there any other reason you might be able to think of that could be causing it to spike up really high?

[zenith widget]

Did you not notice my video above where it said that my console was not connected to the capture card?

I still have it

I just haven't had the opportunity to use it more

[fathom zodiac]

got it sorry

I should have read that part haha

my bad mate

[zenith widget]

I still prefer OBS over the elgato capture

as OBS should be the go-to for everyone imo

as for the CPU usage, i can't really help besides looking at your OBS log

[fathom zodiac]

I agree I really do like OBS

[zenith widget]

and suggesting changes you can make

[fathom zodiac]

got it

when im streaming next Ill see if I can save the OBS logs and mention it

thanks again 😄

[lament blade]

Just done my set up it is awesome

[dark musk]

Hi guys, i just set up SE and was testing the spam filters and found that they werent filtering. Any ideas? I set the filter to Maximum and still nothing

[sweet socket]

@dark musk are you testing this in your own channel?

[dark musk]

yes, im using an alt account that isnt following or anything

[sweet socket]

you should mod StreamElements for it to take effect

/mod StreamElements in your chat

[dark musk]

Oh, that makes sense. I didnt think about it since i was using a bot account. Ill give it a try

Works now, thanks!

[sweet socket]

No worries!

[dark musk]

Next question. Is it possible for people to automatically become a regular? I dont see a setting for it

[gentle imp]

nope, it's a requested feature, upvote it please 🙂

https://streamelements.helprace.com/i181-automatic-regular-status-for-viewers

[dark musk]

That link is 2 years old :O
Is it still even being looked at?

[dry cedar]

@dark musk old doesn't mean neglected necessary, just priorities on other more pressing matters

[dark musk]

Makes sense. Just didnt know if it lost relevancy over time or not. Good to know its still on the table

I think this is the last thing. Sound effects activated by commands

[zenith widget]

Steps to make a command trigger sound on stream:

1. Go to Stream Store page here: https://streamelements.com/dashboard/store/items
2. Add an item that has these settings on it:

• Stream Perk
• Loyalty settings to your desire
• (Next step) Add contents (image and/or sound you want to play)
• "Redeeming this item shows an alert
• Redemable via chat
• Skip Requirements

3. Get the item name/command from the 2nd creation page
4. Go to commands page here: https://streamelements.com/dashboard/bot/commands/custom
5. Add command with desired name and have response for command as: ${redeem item_name_here}
6. Go to your overlays and edit the overlay you use.
7. Click on "widgets" and add "Store redemptions" widget. Click save and you should be golden.
8. Test your own command in chat and have OBS or editor open to hear sound
9. ???
10. Profit in viewer interaction and that dosh

[dark musk]

Ah, i knew it had seen it somewhere. Thanks!

[feral cloud]

Hello, I am trying to set up Ground Control to have a custom bot name. I have followed instructions on a video a friend of mine made but when I test it the bot posts showing my name and not the custom name. I have generated an OAuth Token and replaced the one which was there but name doesn't show. Any tips on this?

[twin sentinel]

Do you see the rename option in GroundControl?

[feral cloud]

That is the only part it shows

After updating the OAuth token it changed from StreamElements to my channel name

[twin sentinel]

do you have generated the bot account token with the twitch account you entered on the left?

[feral cloud]

Do I need to set up a Twitch Account with the name I want the bot to be?

[round bramble]

@feral cloud Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• OBS.Live or Ground Control open
• Create a twitch account for the name you want to use or run the bot under your own name
• Custom bot name doesn't work on Mac

[feral cloud]

Ah I missed that part

Thanks for the help

[dark musk]

Actually the last question now lol
Is it possible to remove the "Redeemed item for points" reply in chat when redeeming an item?

[scarlet tiger]

No

Idea here https://streamelements.helprace.com/i1705-option-to-disable-chat-notifications-for-sound-store-redemptions

[feral cloud]

One more question. If I change the display name of the bot account (regardless of the username) will it show that? So if account was IamBot but I set display name as BadgerBot would it show as BadgerBot in chat like any other account would?

[zenith widget]

No

It will always be the name from the oauth token

UNLES you mean

if you change the name of the bot account via twithc's rename

[feral cloud]

As my account name is sneakybadgeruk but I am set to show in chat as SneakyBadgerUK

[zenith widget]

then yes it will rename properly but you might have to generate a new oauth token

[lament blade]

i had my chat in streamelements obs always in dark mode but i restarted streamelements obs and its now white colored chat. How do i change it back to dark mode chat in obs?

[feral cloud]

That is fine

[zenith widget]

@lament blade https://discordapp.com/channels/141203863863558144/494513233416421386/649491105951252480

[lament blade]

my bad

[dry cedar]

@zenith widget is there a way for it to stay dark mode, last night for me it kept going to light mode on reboot

[zenith widget]

let me compile some instructions for that

[dry cedar]

Sorry to be a bother

[feral cloud]

Damn you can only change the capitalization for Display Name, but was worth a shot

[dark musk]

Is there even a reason for the "Name" box under custom bot name? Does it do anything?

[zenith widget]

Add --remote-debugging-port=40404 to your OBS shortcut in the Target field
(Right click the desktop icon of OBS -> properties -> in the Target field at the end after the quotation marks add --remote-debugging-port=40404)
Open OBS
Open your browser
Type in localhost:40404
Click on Twitch
Navigate to "Applications"
Expand Local Storage
Click on Twitch.tv
Check for this line: bttv_darkenedMode - if its false change it to true
Restart OBS

@dry cedar ⤴️

@dark musk To remind you the bot name.

[dark musk]

Haha, that seems useful enough. My memory isnt so good at my age (24)

[knotty rain]

Hi, is it possible to sell items from point-store only if stream online? Or there are only cooldown setting?

[gentle imp]

Store will work always

regardless if stream is online or offline @knotty rain

[thorn axle]

I need help

[viscid pebble]

Hi @thorn axle, Please ask your question(s) or describe the problem you're looking to solve so staff or a support volunteer can assist you as soon as they are available.

[thorn axle]

I had stream set to stream on youtube now i changing over to twitch to stream it keep streaming on youtube by default even

log out

[zenith widget]

Please don't tag random members like that.

Make sure you change your stream key and server in the obs settings

[thorn axle]

okay.. but i did that multi times still same thing.. i set everything to twitch then it still stream to youtube.. i made sure i pressed apply

[zenith widget]

are you using obs.live?

[thorn axle]

yes

[round bramble]

@thorn axle Streamelements on top of OBS -> Logout -> login

[thorn axle]

got it thanks

[turbid orbit]

How do i custom bot name

I have ground control and edited the custom bot name bit but just shows my name when i test it

[round bramble]

@turbid orbit Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• OBS.Live or Ground Control open
• Create a twitch account for the name you want to use or run the bot under your own name
• Custom bot name doesn't work on Mac

[peak ginkgo]

People are redeeming things in the store , but its not showing the message like user just redeemed blank for blank amount of points , i need this fixed as i monitor the amount that are redeemed

[zenith widget]

what do mean by "blank for blank amount"?

and where exactly does it show that?

[peak ginkgo]

this ,but its not showing up if they purchase from the store page

[zenith widget]

On our Dashboard -> Modules -> Chat Alert -> redemption alert

[peak ginkgo]

its turned on but nothing

[zenith widget]

hm

[peak ginkgo]

it works if the person types out !redeem ( item) but not when redeemed from the store page

[zenith widget]

thats the default response to the command you see

the chat alerts response might actually be bugged.

[peak ginkgo]

is there a way to fix it , or is that on stream elements end

[zenith widget]

thats on our end

[peak ginkgo]

Oh okay ❤️

[gilded yew]

notifications are dead, right?

i don't get anything, follows, subs, etc

[zenith widget]

Follower worked

or you meant the alerts

[round bramble]

@gilded yew Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page

[gilded yew]

alerts yes

[zenith widget]

there we go