@brazen moon the bot is still in your channel
#helpdesk-twitch
wary halo
wary halo
and if you change your name you should let us know, because your chatstats need to be send over to your new name
just tell me here pls
cinder olive
@lament blade if you dont understand just @ me
brazen moon
well im editor for another streamer, and he changed his name recently. now his bot wont join his chat
brazen moon
ya okay
wary halo
and give his old and new name for the chatstats fix pls
cinder olive
what arrow @wary halo i dont see one 
wary halo
brazen moon
Rubensaurus, old name was Marinezc new name is MarineZomby
brazen moon
np thank u so much ruben
hallow vault
Am I allowed to repost my screenshot? I know it's not a SE issue for sure... just wondering if I can connect with others that may have been having the same issue as I am.
hallow vault
just felt it may have been buried, that's all
round brambleBOT
@hallow vault Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:
- All hosts coming from an online channel with at least 1+ viewer
- Auto host events with at least 1 viewer - only from a channel that just went offline
Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.
hallow vault
right... it's NOT the filter on SE's side at all. SE is working correctly.
this is Twitch not sending SE the data... just wondering if there are others that have been having the same issue as I have and how they dealt with it.
wary halo
with how many viewers was the raid/host
hallow vault
seems like it's an intermittent thing and my chat blames it on SE... but I know 100% it's not.
0 or 1 mostly. I've seen it happen with up to 5 viewers. Seems like it's hosting only. Raids come through okay.
LOL I keep explaining to the chat it's a twitch issue completely.
prisma grove
@wary halo Hey! Do you by any chance know how to fix this very common twitch auth login problem?
hallow vault
Sometimes I get the 0 or 1 host notification because SE actually sees it... just twitch is being twitch and I feel like maybe there's nothing I can do about it. .... which is... frustrating I guess :/
prisma grove
The only thing I've found on Google is to use incognito mode, and that's just a band aid, doesn't solve the problem
wary halo
i don't know, i have never had that issue
and it seems to be something between BTTV and Twitch
prisma grove
it's not BTTV
it's every single thing that requires twitch login
and Twitch Auth
every single app
THANK you for saying "I don't know" though
wary halo
@hallow vault yeah i can see why that is annoying, i can ask around if anyone else knows about it from staff or they can do a webhook fix (but i don't know if that would help).
hallow vault
@wary halo Thanks. I'd appreciate that. 🙂
wary halo
@prisma grove maybe it's best to make a ticket with Twitch support then
hallow vault
at least to know that I'm not alone lol
or have something set incorrect only the twitch side... but I don't see anything about disabling host notifications... the filter on the twitch activity feed is enabled so hosts will show up (basically it'll show everything)
prisma grove
@wary halo nah that's not an option, they take months to respond, don't understand english, and just reply with automated reponses that don't answer the actual question
wary halo
true
hallow vault
lol that's why I came here 🙂
desert breach
Greetings, donations from Turkey provider- ByNogame is not appearing in alerts, any update on this?
serene granite
if your connection with StreamElements is set up properly on ByNoGame, you should contact them about this @desert breach
do you see the tips on the StreamElements activity feed? if not, we didn't receive them from them
desert breach
yeah everything is setup good, i was able to get alerts properly about 10.27.2019, but after that day no alerts on both activity feed and overlay alert
im able to get tip alerts from streamelements and connected g2a pay
brazen moon
hi to make a simple command on bot. so lets say !kill. !kill user, then but should say the user that does the commands name kill the user he types. ${user} killed ${touser} monkaS this i use doesnt work
cinder olive
So if I type !kill F1nK1Tyy it should respond with Mitch killed F1nK1Tyy?
cinder olive
user and touser would be the same thing
user displays the username, touser displays the senders name (essentially the same thing)
try {1} instead of touser
cinder olive
$(1|$(sender)
$(user) killed $(1|$(sender)
think thats how that works anyways 
been a fat minute since it typed out $(1|$(sender)
brazen moon
"Parsing error at position 18: Mismatched input list, missing end of inputs"
cinder olive
fix it mr jaro
brazen moon
ah i see it
brazen moon
cheers
finally got it
lament spoke
I n eed some help
My commands and stream Elements doesnt seem to be working over at my stream when I do commands.
cinder olive
Part the bot and make it rejoin
wary halo
cinder olive
also since you name changed you should get your stats swapped over
anththeeditor > produceranth
wary halo
and also, link your right account to discord, because the twitch link doesn't work now
lament spoke
omg i love you @cinder olive
wary halo
i will let staff know for the chatstats
cinder olive
Id DM our lord and savior KeiZar but id imagine hes sleeping 
wary halo
that is correct
and also, don't just DM staff out of nowhere 😉
we have special ways to let them know 😉
cinder olive
but keizar is my dad 
wary halo
idle solar
So bttv emotes still dont work in chat for the kappa
strong kernel
@idle solar BTTV emotes should be fine, just not animated ones right now. We're looking into that.
idle solar
Ok thank you for quick response, merry xmas !!!
upper steeple
the profit margins on the merch store aren't working properly. I put it to minimal and it doesn't save when I hit continue. It puts the prices to Recommended profit margins instead
wary halo
please ask merch related questions in #beta_merch
upper steeple
a channel that doesn't exist?
upper steeple
oh haha
wary halo
@strong kernel ^^
lavish hound
can i upload a font to be used in my alerts?
strong kernel
No. You don't need to. The custom font option uses locally installed fonts. CSS is kinda magical like that.
lavish hound
so in the custom font family spot i put in the font name?
strong kernel
Exactly as it appears in C:\Windows\Fonts.
lavish hound
oh okay
it worked, thanks so much @strong kernel
only thing it isnt doing now though is changing the color as i have directed
haughty oracle
hey guys. what source do i chose for Recent Follower?
cinder olive
Create ya overlay and copy the browser source link
strong kernel
@haughty oracle https://www.youtube.com/watch?v=LwAfMIR3Cj0
vivid pond
Hello there im new to twitch and i did a test run using stream elements but im not seeing the video upload on my twitch channel
round brambleBOT
@vivid pond Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
cinder olive
ngl @strong kernel i forget SE has amazing tutorial vids half the time
vivid pond
i might be doing something wrong
cinder olive
Are youg etting a black screen but getting audio?
vivid pond
no the video aint uploaded at all when i look for it on twitch
cinder olive
Does it show you as live?
vivid pond
ya it did i was looking at it but when i ended the stream and went back to see if it uploaded it wasnt there
im coming from youtube to twitch so like i said i might be doing something wrong
cinder olive
Mind linking your twitch?
cinder olive
It would be your username
vivid pond
KingBoyka_TTV
cinder olive
go here >>> https://dashboard.twitch.tv/u/KingBoyka_TTV/settings/channel and check this box >>
cinder olive
Aight click this link: https://dashboard.twitch.tv then click the three lines in the top right then click preferences then channel
Then once that page loads youll see 'store past broadcasts' & enable it
vivid pond
ok got it now what
cinder olive
that should be it 👀
vivid pond
ok thank yall so much for helping
haughty oracle
im on SE rn, how do i know what to put for Overlay Resolution?
round brambleBOT
@haughty oracle To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4
haughty oracle
if my alert is animated, im guessing i put the alert under videos? or image?
wary halo
video
haughty oracle
thank you
strong kernel
Depends on if it's a gif or if it's a video file.
wary halo
true
haughty oracle
nvm got it
i think it was glitchy bc i was dragging the file from my second monitor
bc when i tried it on the same one, it worked
haughty oracle
Will that black background be visible on stream? If so, how do I take it off?
wary halo
if it's not transparant in your file, it will not be transparant on stream
haughty oracle
no way to fix it?
cinder olive
Easy way would be photoshop and remove
I can do a quick fix for you if you send me the file but no promises it will be good
wary halo
photoshop, gimp, affinity designer
haughty oracle
theres like 6 of them so i should just do that. i wouldnt want to ask you to do that
cinder olive
Its not to terribly hard - magic wand or quick selection & delete the black
haughty oracle
ohhh i see what you mean. i should be able to do it
serene finch
my kappagen is only working for mods and not subs? any thoughts?
strong kernel
The system isn't recognizing Founders badges. We're aware and investigating.
serene finch
ahh ok thanks
haughty oracle
so i deleted the default alert in SE. and put in my own alert and sound. but when i test it, it plays the default. why is that?
strong kernel
Change the variations.
haughty oracle
tunrn them all off?
strong kernel
Or edit them.
lavish hound
how do you change the color of the fonts for bracketed information? i have checked all of the text color changers and it keeps coming out blue instead of the color i set
dry hare
What do you mean?
dry hare
Where are you setting the text property?
lavish hound
where it says pick a font in the text settings for the alert
the color schema right next to it
dry hare
The font is holding but the text isn’t?
Scroll down and change the highlight color to match
lavish hound
can an outline be done as well?
lavish hound
lol okay, and that worked
dry hare
Text stroke would be my guess
lavish hound
and a genius you are @dry hare
dry hare
If you say so 
dry hare
👍
lament blade
Hello, "super theme" vs "theme" is the super theme like a full package deal compared to theme? (full package as in alerts, widgets ++)
strong kernel
A super theme is a set of 5 fully built overlays.
A theme is usually for a single scene.
lament blade
Do you know if they include follower alerts?
strong kernel
Super themes include all kinds of alerts.
lament blade
How about just a theme?
strong kernel
Depends on the theme but you could always get alerts from the Alerts section of the gallery.
lament blade
Cool, thanks for clarifying 🙂
subtle dune
Can someone help me get started on twitch?
lavish hound
how far have you gotten @subtle dune
subtle dune
I had about 10+ streams
lavish hound
have you found a design that you like?
lavish hound
there are plenty of options that are free and even more that you can purchase
lavish hound
do you have your videos on demand set to automatically save?
subtle dune
No?
lavish hound
go to your twitch dashboard, click settings check the tick store past broadcasts
lament blade
Based on your profile you're quiet young still. Give your stream to some friends and have them watch it and see if they might have some feedback for you 🙂 @subtle dune
subtle dune
Thanks you guys
wraith delta
In making custom command, What is the command for using the the streamer name?
wraith delta
Right, that tell me the target name but does not grab/use a command for the streamer who said something
lament blade
So you want to pull the name of another twitch user?
lavish hound
probably means something along the terms of $self
wraith delta
does that need the ${self}
lavish hound
idk @wraith delta i was just show it as an example so @lament blade knew what you were asking, and i am asssuming i have the right of it for what you were looking for?
you want YOUR streamer name in the command?
lament blade
I'm confused as to what he actually is asking for. Can you write the command the way you want it to be? Like an example: hello (insert twitch users name here) i've been live for (insert uptime here)
wraith delta
So i want to use the command !Soak and it spit this out "Kendrack (<-unknown code) fires a waterballoon at Mystic (${user} and smashes them in the face. Kendrack laughs and says " behave"
lavish hound
well that would be easy
you want the command to be !balloon (example) other persons name
and the syntax would be Soak and it spit this out "Kendrack ($user) (<-unknown code) fires a waterballoon at Mystic ($target} and smashes them in the face. Kendrack laughs and says " behave"
i do believe that is it
lament blade
You could also do ${sender} fires a waterballoon at Mystic (${user} and smashes them in the face. Kendrack laughs and says " behave"
wraith delta
Ok let me try that
lavish hound
nvm that was a different bot
dry hare
I believe all of the variables are listed under the commands section
It might be {sender}
lament blade
${touser} works too (I believe I read it was just an alias for ${sender})
lavish hound
oh? i found that one under nightbot
dry hare
We don’t do nightbot here
lavish hound
yeah i clicked the wrong link lol
lament blade
Either way it should all be lsited in the link I provided as Orsuna said
dry hare
${sender} is the syntax
Also check command templates when you create a new command as well
There’s quite a few along with #command-share
rain snow
when i do !watchtime, it say's that the person has spent 0 seconds watching how do i make the command work ?
rain snow
yeah it is
wraith delta
Thanks, That work!
strong kernel
Watchtime does not start counting up unless you have the Loyalty system enabled.
It also is not retroactive. Everyone starts from 0 from the moment you enable it.
rain snow
I enabled loyalty 5 minutes ago but it still says 0, does it take time to activate ?
lament blade
You might have to go live for it to start counting(?)
strong kernel
It counts up every 10 minutes, the same as loyalty.
And you must be live.
Watchtime isn't watchtime if you're not live.
lavish hound
am i supposed to add my alert box as a browser source in SL OBS?
lament blade
Fyi; they highly recommend not to use it due to how SLOBS tends to block or just not load their overlays randomly.
lavish hound
ahhh good to know
round brambleBOT
@lavish hound To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4
fierce tree
hmm... is there a reason why a command that calls ${1} wouldn't return the user name?
for instance in a hype command for subs... it's failing to return anything at all
strong kernel
${1} is the first word after the command.
lament blade
Merry Christmas
fierce tree
@strong kernel so if the command was !subhype and no trailing text it would be nothing?
strong kernel
Correct.
fierce tree
or just silently fail altogether?
strong kernel
Command: !command
Response: ${1}
Example usage
You: !command one two three
Bot: one```so how is this usage? a dumb example but what I have at the moment
There's ${random.1-100}% <3 between ${sender} and ${1}```is the expectation that there's a user name typed after that command?
strong kernel
That'll work fine.
That'd result in this:
Bot: There's 34% <3 between You and tacos```That percentage for taco love is incorrect
serene finch
is there a way to run javascript like with Nightbot?
zenith widget
Not directly, unless you host that JS on a website and invoke it with ${customapi.your-link-here}
serene finch
is there documentation for that? what format does the response need to be and how would you handle headers/auth? does it allow for JSON?
zenith widget
The response needs to be a string.
Example: $(customapi.https://api.thefyrewire.com/twitch/pastebin/gZN77mcs?filter=ground)
so at the end of it the link needs to return a simple string
for headers/auth - well the link provided needs to more or less be an open thing.
Heres more examples of how the ${customapi} can be used: https://thefyrewire.com/docs/api/
surreal forge
round brambleBOT
@surreal forge Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
zenith widget
where are you looking?
lament blade
Whenever you click on one of the options it will provide you with a pop-up with a link
Have a look at that 🙂
Most of them are very obvious issues. If you need more details or help, fire away @surreal forge
fiery bloom
Hey guys, can someone tell me how i can see my Scenes in obs.live? i export them from streamlabs but they are not in the program but if i go to streamelements on the website and go to overlays, there i can see my scenes but not in the program ?
round brambleBOT
@fiery bloom To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4
fiery bloom
okay thanks mate i will try it out :p
open olive
Hi, happy holidays! How do I refresh sub/follower numbers in SE?
cause those differ from Twitch stats
round brambleBOT
@open olive To reset goals:
- from the overlay editor -> data on top -> goal tab -> reset progress of desired goal
- from the dashboard -> activity feed on the left -> widget data on the right -> goals tab -> reset progress of desired goal
Note: Goal widgets(progress) only counts up and doesn't go down automatically, if you loose followers/subs
vapid zodiac
Hello! I'm really not sure if this is twitch related or ObsLive related. But my stream has almost a minute delay but in Obs it says it's on 1s delay. Are there other places I need to check for delays?
zenith widget
You can check in Twitch https://dashboard.twitch.tv/u/YOURNAMEHERE/settings/channel
zenith widget
yes
vapid zodiac
Alright, thank you I had it on normal. Appreciate the help!!
random granite
Hello, have a problem: doesn't work sound on alerts, all the time. Clear caсhe doesn't help. Alert sound can turn on after a lot of time from stream start. How can i fix it?
zenith widget
Specific alerts or all of them?
random granite
@zenith widget all...
zenith widget
So they don't play the sounds or the sounds are super quiet?
random granite
maybe some works, but follow, sub and donate doesn't. There are all in one link
no, sound is loud
zenith widget
I just replied some old alerts and they all triggered a sound for me
granted it felt the sounds were too silent
zenith widget
what broadcasting software are you using?
random granite
OBS
zenith widget
Have you tried deleting the browser source and adding it again?
random granite
no
hollow yacht
Hello, i got a little Problem. I have the Streamelements Bot but he is posting all 2 times, first in English and then in German. Can anybody help me there?
zenith widget
I see it posting 1 time and in german atm
do you run Ground Control and OBS.Live at the same time?
zenith widget
Ok, then you should be fine now
hollow yacht
The !insta is working fine but !uptime for example still doubling the posts
zenith widget
Thats because we have a default uptime command
and you have a custom one added as well
lethal scroll
Not a query, just wishing all the people here who are amazingly helpful people a very merry xmas! Thank you for all the work and effort you put in!!!
winter cradle
haughty oracle
why when i try to make another widget, the other is still attached?
how do i make a completely seperate one
winter cradle
What do you mean by attached?
haughty oracle
when i am making my recent follower, recent sub im trying to put them in their own spots, but their in the same box
i think its bc theyre in the same layer
winter cradle
could be that you grouped them by mistake
haughty oracle
hmm
winter cradle
Top bar of the overlay editor
haughty oracle
oh! im blind! lol
winter cradle
You can also look at the Layers tab to see if there is a group
winter cradle
I use a program called Monosnap to capture section of the screen.
After that you can just paste into discord and send the image.
also see here: https://www.take-a-screenshot.org/
haughty oracle
ooooh
should it look like this>
i feel like the green screen should be blank everytime i make a new layer
winter cradle
Each new layer is a widget you created for this overlay
haughty oracle
yeah
winter cradle
What is the outcome you want to see?
haughty oracle
one sec
i want the bottom to have its names, and the chat
i also have alerts on this scene and idk if each of the widgets i added, has also added the alerts
if that makes sense
bc there was an echo when i tested the alerts and the SE was muted
then it went away when i deleted the recent follower
and kept the alerts in
winter cradle
The alerts are not suppose to be connected to the label widget. There should be only one of it.
Is this the first time you create an overlay?
haughty oracle
kinda i created my in game overlay np with webcam and alerts
but it is my first time using Se
winter cradle
Try going to the gallery and using one of the super themes, to see how they're built
it may help you
haughty oracle
do you know why i dont see the message on my stream in chat widget?
Added it and im typing but it wont show
winter cradle
can you give me your channel name?
winter cradle
haughty oracle
i see it in my chat but not in my OBS
winter cradle
your text color was transparent
winter cradle
I'm not sure you're using the right overlay
I put your overlay in my OBS and it works
haughty oracle
then where is that chat coming from?
ohhhh
its the alerts
thats where my alerts are
why does it do that??
winter cradle
I see only one overlay in your account, so I don't know what are you using.
winter cradle
can you show me what sources you have in your OBS?
winter cradle
what is your alerts source?
haughty oracle
browser from SE
winter cradle
the same one with the chat?
winter cradle
Yes, they're all browser. But I didn't see another overlay in your account. So I'm trying to understand where this comes from
winter cradle
Ok now I see that you changed the overlay and it only contains the alert box, not chat
haughty oracle
yea i deleted it bc it dfidnt work
winter cradle
Try creating a new overlay for your chat and labels, separate from the alerts.
haughty oracle
here?
winter cradle
yes.
haughty oracle
what resolution i forgot what i put
winter cradle
Probably 1080
haughty oracle
and in the overlay i add the labels AND chat?
not make an entirely different overlay for each?
winter cradle
Yes, you can put everything in one overlay.
haughty oracle
and ill be able to move every label seperately as well bc thats the problem i had b4
winter cradle
Should be able. If you run into this problem again we will figure out why
haughty oracle
sounds good ill give it a go
thx so much btw
so add eveerything THEN launch correct?
uncut meteor
winter cradle
You can use the browser source in your OBS even before you finish. Everytime you save the overlay, it will refresh in OBS to show the changes.@haughty oracle
winter cradle
sec, don't change anything, I'll look
haughty oracle
ok just a heads up
i just chanegd the width and height to 1920x1080
now 1080x720
winter cradle
correct 720p resolution is 1280x720
dry hare
What label?
dry hare
Unless sub data is imported from somewhere else, it won’t populate that label until someone subs to you
haughty oracle
but how do i set it in its place then?
dry hare
The text? Inside the editor
winter cradle
a. you changed the last sub label's variable, so it shows {m.ray2013} all the time
dry hare
In obs?
haughty oracle
change it back to Name then?
dry hare
Yes
winter cradle
yes, {name}
dry hare
Those variables represent the data coming from twitch and change based on the latest information twitch sends to streamelements
winter cradle
and the chat is working
haughty oracle
not in my stream
dry hare
Makes it so you don’t have to keep a random text file on your computer called “stream labels”
Can you screenshot your obs window?
haughty oracle
dry hare
Are you graphics local? You can upload them to the overlay editor library so you can see everything, then add one browser source to simplify everything.
dry hare
Are your graphics app on your computer?
haughty oracle
think so
winter cradle
Chats works in OBS
haughty oracle
i redid the label and still nothing
idk man
i cant see chat in my stream like in OBS
winter cradle
You don't have data for latest subscriber
haughty oracle
then how do i set it and why cant i see chat? :/
winter cradle
What do you mean see the chat on your stream?
haughty oracle
dry hare
Check in your obs settings >> advanced >> scroll down and make sure hardware acceleration is unchecked
haughty oracle
but its set there ofc
winter cradle
And about the labels, you can see here that you don't have a last subscriber
https://streamelements.com/dashboard/session
haughty oracle
@dry hare what will that do?
dry hare
Uncheck it and then test chat
haughty oracle
@winter cradle yeah i get that but then how do i set it in its place and why cant i see chat tho?
dry hare
If it isn’t showing, refresh the browser source
dry hare
F11
haughty oracle
ah thx
one sec
notihing..
the chat should appear in that box but nothing
rip
dry hare
select your source, push CTRL+F
round brambleBOT
@haughty oracle To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4
haughty oracle
:.( nope
dry hare
Did you add the source at 1920x1080?
winter cradle
dry hare
Where is the rest of your overlay?
dry hare
pop into Chit Chat
haughty oracle
can you hear me?
how do i make my yetti the spweaking tool?
what in output and input>
?
sorry new to this
dry hare
input should be your yeti, output will be your headset/speakers
yeti = input, headset = output
@haughty oracle Adding custom Video to StreamElements > https://clips.twitch.tv/HilariousCrackyClipzKeyboardCat
uneven nimbus
hey im using the at2020 and the Focusrite Scarlett Solo USB Audio Interface (Gen 3) and i wont show im talking on stream and i cant hear myself on stream
dry hare
Did you add the Scarlett to obs?
winter cradle
!screenshot
round brambleBOT
dry hare
Are you monitoring the Scarlett directly? If not you’ll need to set it to monitor/output in advanced audio properties of the Scarlett in OBS
uneven nimbus
ill cheak
no );
still nothing is working
try reseting your commands
i still cant get my at2020 working on stream and outside of it
dry hare
Are your audio track buttons checked at all?
So your AT2020 isn’t working at all for anything at the moment?
dry hare
Is your direct monitor switch “on”, on your solo?
uneven nimbus
m direct moniter is on but i have 1 moniter idk
uneven nimbus
ok
hmmmm
its suck as full green even when im not talking?
still not working in obs
dry hare
I don’t have a Scarlett so I am going off what’s in the user guide
uneven nimbus
o
thorn kayak
That moment when you realize you’re in the wrong discord
uneven nimbus
rip
round brambleBOT
@thorn kayak Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
tulip wyvern
hi hi, is there a way to make the box with the resubscription text typed in by the person resubbing smaller in my alert
round brambleBOT
@uneven nimbus For the best OBS support, please join their Official Discord @ discord.gg/obsproject
dry hare
You can ask in the obs discord for your Scarlett. Someone there most likely has one or they know what to do to fix your audio
tulip wyvern
is there a way to make the text under "user has resubbed" smalller?
scarlet tiger
@tulip wyvern sub message?
tulip wyvern
the text under the "user has subbed" text in the gif i posted above
in the little box that my cursor is hovering over
that text fades in after a couple of seconds
dry hare
I believe it’s secondary text in the widget’s text settings
I think
Don’t quote me on that because I’m on a phone
scarlet tiger
@tulip wyvern you are using variations?
tulip wyvern
yes, i want to make the text box smaller for all alerts though
and thanks @dry hare ive been looking all over, in 2ndary text as well, and cant seem to find it. maybe im just blind idk
dry hare
I know there’s a setting for it somewhere
It might be under “Advanced” under the text settings
Idk
tulip wyvern
yeah the 2nd one xD width was set to 0 by default so i scimmed over it
tired bloom
i fallow Rosh since 18.04.2018...yesterday i reg on streamElements. why i dont have all the Points from looking the stream? Rosh say's allways that all Follower become Points 🤨
dry hare
Your points are tied to their channel. If you’re in their channel and you type !points it will display the points earned in their channel
tired bloom
Your message wasn't posted due to conflicts with the channel's moderation settings.
that come if i write !points
dry hare
It’s a question for the streamer
Loyalty points settings are determined by the streamer
As long as you are in their channel while they’re live you will earn loyalty points for their channel
tired bloom
yes, i know...but looks like i dont get any point
abstract lark
Seriously what is wrong with my StreamElements Loyalty store? I questioned this once and the next day it was fixed but now its acting up again. Everytime I go in to do an edit it tells me I have no items in the tore. However I do and even when you click on my "open store" the items show. If I refresh the edit page in my dashboard the items show for a moment and then disappear and a note comes on saying I have no items.. Please fix this.. Its nothing I have done. It just started happening about 2 weeks ago I believe.
dry hare
@tired bloom it’s going to be something you’ll have to ask the streamer about.
tired bloom
doesnt make sens to write...dont have time to read....only read regards or some shit stuff....!!!
dire laurel
I set up tipping but whenever I receive a donation it says it’s pending on my paypal, how do I receive the money?
dry hare
That’s a PayPal question
random granite
Me again with same problem with alert sound, Remove old source, create new, but still sound alerts and text alerts doesn't appear. How to fix it?!
round brambleBOT
@random granite OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png
lament blade
Create a fresh overlay and set up a follower alert with image and sound
Then do the following to test it
Let me know if that works for you
random granite
@lament blade i just test host on current overlay with SE - working fine, but on twitch still doesn't work
And i streaming now and it's really bad that i try to fix it on stream...
it's not just sound, overlay doesn't appear at all, no text and no sound
lament blade
Are you saying the alert and sound work in OBS and not in your browser, or the other way around?
random granite
if i test it with SE - working fine everywhere, but if any my viewer host me - doesn't work
random granite
yes, now it works
lament blade
So host alert isn't working then(?)
lament blade
One second, I know there is a limit for showing hosts somewhere, you might have put it on a higher number than the actual host is 🙂
I'll look for it, one second
Hehe, looks like you sat a limit for it 🙂
lament blade
I just started using SE, I'm still looking for that option.. Hold one please. But now it's only the host that doesn't work, yes?
random granite
Yes, but at start of stream sub doesn't work too, and at the morning follow didn't work at all. But i need that all of it works all the time
round brambleBOT
Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:
- All hosts coming from an online channel with at least 1+ viewer
- Auto host events with at least 1 viewer - only from a channel that just went offline
Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.
random granite
yes, i even tested it on SE and it worked
ok, i understand with host, but why my sub doesn't work on start of stream?
lament blade
So it's probably not enough viewers provided by the host then to activate the alert then. I believe there was an option for this, but I could be mixing with donations, my bad.
Anyways, feel free to ask again if the sub alert stops working again next stream 🙂
cinder olive
@random granite @lament blade would be correct - certain hosts will not show if the viewer count is too low - you can change it in your Bot Mudles > Chat Alerts > Hosts and changing the "viewers" tab to XX amount (whatever you want it to show) for it to show in chat
lament blade
THANK YOU. I could not find that option at all 😅
cinder olive
As far as the alert you need to go to youroverlay editor
Click the gearwheel
Then scroll down abit and change the minimum amount
And that will change it to allow the alert ON stream & allow the alert IN chat
keen pollen
Hi
cinder olive
scarlet tiger
@keen pollen Hi, what's your problem?
keen pollen
Merry Xmas everyone
Im using streamelements custom overlay
but im using streamlabs as alerts, but every time i get a new donation the name doesnt update on overlay, i have to manualy export data for streamlabs to stream elements
Do you guys know u to fix?
scarlet tiger
@keen pollen switch donations to streamelements?
cinder olive
SE is superior anyways 
keen pollen
I was using SE at begin but i got donation and the donation went to g2a and i coudnt get the money
strong kernel
Streamlabs and StreamElements do not connect. We're competitors.
keen pollen
I was using best of both worlds
lament blade
SLOBS tends to block or just not load SE overlays randomly, keep that in mind 🙂
keen pollen
but if i get donation on SE doesnt show on screen
already did custom alerts and all that
round brambleBOT
@keen pollen To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4
keen pollen
I have done that ,everything is working, only problem is the donation not updating
cinder olive
Streamlabs and StreamElements do not connect. We're competitors.
strong kernel
A Streamlabs donation will never automatically update StreamElements.
cinder olive
They are not the same company, they are not intertwined, so therefore when someone donates to SL, SE has no idea that you received a donation.
lament blade
Can't you just set up Paypal for your donations in SE and switch over? 🤔
scarlet tiger
Try completely switch to streamelements 😉
strong kernel
No, don't DM us for a deletion.
lament blade
Sorry to see you go
cinder olive
reem@StreamElements.com i believe
strong kernel
Because support staff can't do it. The button sends a request for manual deletion to the devs.
lament blade
Sorry to see you go
round brambleBOT
You can find your JWT token on your account channels page ("Show Secrets" to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME:
This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.
lament blade
Then you are not typing the correct username
Capitalization correct etc?
And you're using your SE username?
Going to assume it's the one in your top right corner when you sign in to SE
And go to your dashboard
..And it's wrong? Wait for a Staff reply in that case, sorry.
strong kernel
This comes up here and there and now that I'm actually thinking about it, I'd like you to try something @glad flame
Type in viniversus instead.
cinder olive
Name change?
lament blade
Awww.. And here I thought it was some kind of sneaky easter egg 😭
Glad you got it sorted!
strong kernel
Everything will be gone.
cinder olive
delete everything
drowsy basin
hey just wondering when the obs live media request streamdeck buttons will work?
vague reef
How do i reset a donation goal?
strong kernel
Goal progress is controlled in https://streamelements.com/dashboard/session
@drowsy basin As far as I'm aware, they do work.
drowsy basin
@strong kernel https://gyazo.com/654ccd9494d1859a161ea4ebc6fa384c
this is what I see
waxen monolith
Hey Guys.
Is there a way to start a donation goal with an amount already counted.
So I want to start a goal of £139 but with £50 already included.
strong kernel
Goal progress is controlled at https://streamelements.com/dashboard/session
wary halo
@drowsy basin did you activate the media request in OBS.Live?
because i had the same icons, until i turned it on
wary halo
no, this is with OBS
drowsy basin
ty
waxen monolith
@strong kernel Thanks very much.
ebon urchin
um i deleted the twitch chat on obs how do i get it back
strong kernel
StreamElements menu at the top.
lament blade
ebon urchin
im a dumbass thanks
unkempt nova
Hey guys, so originally I had my YT Connected. Now I've connected my twitch, when starting to stream I am still prompt with this 🤔
Any help is appreciated 🙂
lament blade
Tick the box and press "LEAVE", might solve it(?)
lament blade
Never streamed to Youtube, whats in your following settings tab:
lament blade
Tried restarting the application?
If so I'm out of ideas, sorry
unkempt nova
Yep I deleted both OBS Studio & StreamElements live
No problem, thanks for your help 😄
lament blade
Guess it pulls it from your SE profile then maybe... 🤔 Weird the checkbox didn't stop it from prompting tho.
cinder olive
Are you trying to stream to YT or to twitch?
unkempt nova
Twitch.
fresh wolf
anyway we can set up the loyalty in chat? I am a mod for someone and want to set it up for them
cinder olive
Have them give you dashboard access ^
fresh wolf
what? In twitch?
lament blade
In SE
cinder olive
they do, you dont.
fresh wolf
yeh i will tell him
unkempt nova
Yes in Twitch
cinder olive
Theyd go to https://streamelements.com/dashboard/account/channels and click 'bot supervisor' then send you the link from it
fresh wolf
ok 🙂 thanks
cinder olive
@unkempt nova give me a sec and let me see if I can replicate that screen
strong kernel
@unkempt nova Log out using the StreamElements menu at the top of OBS and log in with Twitch instead.
unkempt nova
Thanks Nethyr 🙂
Thats worked. I think it should be more clear where the log out button is, i didn't even know it existed xd
wary halo
No, because that is OBS menu, and not from the SE plugin 
Everything related to SE is in the SE menu
magic glacier
Can anyone help me set-up the !clip command?
fresh wolf
!addcom !clip then whatever you want it to say?
scarlet tiger
@magic glacier try this https://thefyrewire.com/docs/api/twitch/clips/
pearl flint
^ I requested that for #command-share . Its not the simplest process so im not sure itll get accepted but worth a try
scarlet tiger
Yes, i agree
magic glacier
Thanks. I saw this. Have no idea how to configure it though.
pearl flint
@magic glacier this is kinda beyond streamelements, but ill help you out
Go to this link (https://thefyrewire.com/auth/twitch?scope=clips:edit&redirect=clips/create) itll have you sign in with twitch. Once you do, itll redirect you to a new website, with the exact command you need for stream elements. Once you get that, just do !cmd add !clip CMDHERE in your chat but replace CMDHERE with what the website gave you
scarlet tiger
@pearl flint requested via https://strms.net/commandshare or?
brazen moon
Hi streamelements! happy xmas!, so i added this "custom widget" in widgets on the editor program, how do i make the text bigger in this? i tried everything, i can make the box bigger but not the text of the users etc. hope u can help thanks alot 🙂
quartz tulip
hello can anyone help me?
lament blade
Maybe, if you ask your question 🙂
quartz tulip
like my overlays from the streamlabs website only load 1/4th of the overlay
lament blade
Streamlabs.. Or StreamELEMENTS?
strong kernel
You're not adding them at 1920x1080 like you need to. You probably left it at 800x600.
quartz tulip
how can i cahnge it?
round brambleBOT
@quartz tulip To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4
brazen moon
Nethyr do i ask my question somewhere els ?
quartz tulip
thanks i guess 😄
strong kernel
@brazen moon Custom widgets are controlled entirely by the coding in it. It's up to you to code a custom widget. You can try to ask questions in #dev-chat but ultimately it is your responsibility.
brazen moon
i know ther is many sections on this discord, maybe i asked in wrong place :S
ah
okay, i mean i really like how it is now, i just want the text to get bigger lol
i ask in there thanks
quartz tulip
@strong kernel now its only black nothings coming on
strong kernel
Disable browser source hardware acceleration.
strong kernel
Settings>Advanced.
fresh spindle
Does anyone know why I can't activate se-pay?
strong kernel
Where are you located?
fresh spindle
Netherlands
quartz tulip
it stll didnt load all of the overlay
strong kernel
@quartz tulip Screenshot your browser source properties.
distant swan
Hello. I have a command for shoutouts but it puts the @ symbol in the link. !so @marble oar for example would produce Check out @marble oar, they are playing <no game> at https://twitch.tv/@mike
Can you tell me how to modify the commande so it does not place the @ inthe llink?
strong kernel
How have you written the response?
distant swan
Check out ${1}, they are playing ${game ${1}} at https://twitch.tv/${1}
strong kernel
Replace ${1} with ${user|${1}}
distant swan
tyvm 🙂
quartz tulip
@strong kernel i got it thanks i was looking in the wrong place
half root
Don't suppose there is anything on here about adding a !clip command via streamelements?
strong kernel
Community member thefyrewire made an API for it: https://thefyrewire.com/docs/api/twitch/clips/
lament blade
I believe I saw the command somewhere on this Discord too, but I can't find it 🤔 Also I could be wrong 😅
half root
Yeah, i was just trying to look for it but cant seem to find it
lament blade
Ah, I was thinking of instant replay, sorry! Anyways, Nethyr got you covered
weak delta
Helping channel pinktoe, and am used to having root access but I don't for this channel. Can editors not move things in overlay while live?
I can in the other streams I try hard for.
strong kernel
You appear to have Full Access, so you should have no problem saving overlays, even while they're live.
weak delta
I am getting a red circle when I hover over a widget which i have never seen before.
strong kernel
Screenshot please.
weak delta
It's going to have to be a phone picture since whenever I screenshot, it won't show the cursor.
One moment.
weak delta
wary halo
yup
strong kernel
Yeah, the layer is likely locked.
wary halo
weak delta
Wow, sorry for such a basic question.
wary halo
no problem
wary halo
would you like to know more?
lament blade
Keep up the basic questions, so I don't have to ask them 
weak delta
He's using scrolling text for his latest followers, subs and such.
And it randomly stops.
Shows as scrolling for me in overlay editor but on stream is dead.
lament blade
i was activated my razer kraken's thx sound and now stream elements cant here my desktop audio
@lament blade try changing your sound device from Default to whatever you want it to be.
Thx alot
You might want to change your default device in your control panels sound settings to whatever you want as default and then keep OBS at it's default.
Whatever fits you the best @lament blade 🙂
distant pumice
I just got a stream deck and I downloaded the obs.live plugin so I can skip alerts and stuff. Do I need to have obs.live for it to work or can I just use normal obs?
strong kernel
You must be using OBS.Live. The integration is with the plugin.
distant pumice
That stinks. Can I transfer all of my scenes from obs studio to obs.live without doing it one by one?
lament blade
Also there is profiles you can export/import. This is also for your scenes 🙂
weak delta
Any advice on my scrolling text issues?
I think may be an issue in OBS, right? Gotta be.
weak delta
Right now, no, it stopped looking normal.
It just doesn't appear anymore.
Before it was scrolling in editor but not live.
strong kernel
Looks fine to me.
lament blade
Sounds like a looping issue then
weak delta
He refreshed it in OBS and it worked in both.
haughty oracle
hey guys how do i fit my intermission screen to the green screen on Stream Elements
?
strong kernel
What do you mean?
haughty oracle
im creating the overlay for my intermission scene and i just added the intermission screen but how do i fit to screen on SE
strong kernel
Position and Size settings.
strong kernel
Both.
haughty oracle
to what?
strong kernel
Overlays are 1920x1080 by default.
haughty oracle
yay! thx!
strong kernel
If your image is also exactly that size, then setting top and left to 0 will make sure it's pixel perfect.
haughty oracle
gotcha
burnt juniper
Hey, as a viewer, I had 12.8 billion points on a streamer's channel. I subbed, gave away 3 million, and got dropped down to ~2 billion. what on earth happened?
I have the video with the chat log. It shows me at 12.8b, subbing and giving exactly 3m away, and then I have 2b
lament blade
Pretty sure you would have to take this issue up with X streamer if you want your points back
burnt juniper
be good for streamelements to know about it tho
strong kernel
We do not interfere with any streamer's loyalty system or points. You will, indeed, need to speak with the streamer or one of their moderators.
burnt juniper
yeah I'm going to. just figured you guys would want to know if your bot bugged and took away points
think it was the sub, giving me points but me having too many
strong kernel
The maximum possible number of points is 2,147,483,647. If the streamer is giving too many out, that's not something we can control, nor will we intervene in.
Do not ask why that specific number. I don't know. 
strong kernel
Oh, lovely. Well there you go.
lament blade
Is 6k bitrate supported by everyone who streams to Twitch, or is it capped at a lower number for people who aren't affiliated/partnered?
cinder olive
6k is max unless you have a special allowance from twitch to user higher kb's.
That being said bitrate is also limited on the quality of your stream
aka 6k = 1080 @ 60fps, 4.5k = 720 @ 60fps and so on
You can obviously stream at, say, 480p 30fps which would be around 1k bitrate and still have your bitrate set to 6k but you will never approach that
halcyon raven
I unintentionally removed that tab that you can configure the name of the stream, game, category etc, and I can not put back someone help me!
strong kernel
Look in View>Docks.
halcyon raven
select which option?
strong kernel
halcyon raven
@strong kernel
I would like it to appear but does not appear in which option I click?
strong kernel
Look at the top of the dock. 🙂
spark abyss
Hey, looking for the Merch Beta channel?
strong kernel
@spark abyss What's your Twitch username?
spark abyss
greyhastur
strong kernel
What does it say at the top of the dock I screenshotted for you?
halcyon raven
no strem infomation appears
strong kernel
Then you're not logged in at Settings>Stream.
halcyon raven
I'm logged in I can start the stream on my channel but I can not put this option it does not appear to me
strong kernel
Screenshot Settings>Stream.
halcyon raven
man can you understand what option is aparace?
lament blade
i tryed the ways that @lament blade told me but eventually streamelents still does here anything
strong kernel
@lament blade Pardon?
halcyon raven
@strong kernel
thank you very much dude i had to for my stream to desistalate and install the stream labs to get the tab thank you very much!
lament blade
my problem is that i have a razer kreaken te and when i activated the surrond sound stream elemnts does here anything
strong kernel
Can you write that again a bit more clearly this time? I have no idea what you're describing.
lament blade
my headset has surround sound when i turned it on stream elements does not here the desktop aduio
strong kernel
Oh, you meant "hear."
lament blade
yeah my bad
round brambleBOT
@lament blade For the best OBS support, please join their Official Discord @ discord.gg/obsproject
random granite
Alerts (text and sound) for host and raids don't work...
cinder olive
Did you import the browser source to your OBS?
random granite
sure, i have all alerts in one source
round brambleBOT
@random granite Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:
- All hosts coming from an online channel with at least 1+ viewer
- Auto host events with at least 1 viewer - only from a channel that just went offline
Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.
random granite
on my stream was raid with 26 people, no sound, no text
scarlet tiger
@random granite other alerts is working? (followers, subs, etc.)
random granite
@scarlet tiger subs and follow works not all time. Didn't work on stream start, and started to work after about hour from stream start
round brambleBOT
@random granite OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png
random granite
I did it already, didn't help...
scarlet tiger
Disabled?
random granite
yes, because was enabled
lament blade
Is it possible to give points to all my followers automatically?
cinder olive
Yes - points for following under your loyalty settings
https://streamelements.com/dashboard/loyalty @lament blade
scarlet tiger
But no retrospective adding
molten spade
Hey guys can anyone help me
cinder olive
?
molten spade
@cinder oliveis there a way to make the bot count down from 5 and then say go?
Like
5
4
Ect
cinder olive
not sure if they have a countdown variable
give me a moment to check
${time.until <utc time>}
Displays a countdown until an inputted UTC timestamp
next stream in ${time.until 19:00}
There is that to do a countdown to a certain time but I do not know of a way to do a 5/4/3/2/1 countdown
ionic kelp
I'm not sure of the bot supports it but put each number on its own line in the response box when creating a command. Each line should be treated as a new message therefore counting down.
cinder olive
unfortunately that causes the output 1 2 3 4 5 to show up as 12345
ionic kelp
Ah. Don't think it'll work without using something weird unless you do it on screen which I'm fairly certain would be extremely easier to do.
queen haven
Questions has anyone had issues with tips pending for more then 24days in paypal
ionic kelp
That would be something you'd wanna ask PayPal.
queen haven
Alright thanks just wanted to see if it was a Elements thing because I've never had problems with paypal in the past
inland needle
Where can I get help with SE.Pay?
zenith widget
What is the issue you are facing?
inland needle
I think I just made a withdrawal to a bank account that I closed
zenith widget
Lets DM then.
inland needle
but the interface doesn't show me any details
mental vortex
hello need help with media request i added overlay and the video is not showing up and it keep saying no active widget were detected for media request after i play the vid and i already add a overlay in the source
potent ibex
I need some assistance on the correct regex syntax for commands. I currently have this, but it isn't working: ^when\?
zenith widget
Use this regex tester: https://regex-golang.appspot.com/assets/html/index.html
potent ibex
according to the regex tester, this should match just fine. Yet it isn't
zenith widget
What are you trying to achieve?
potent ibex
the phrase when? at the start of a line
zenith widget
Why not use keywords?
potent ibex
Because it doesn't match my requirements: https://i.nuuls.com/gFFFC.png
zenith widget
Maybe, just maybe the line that the regex is checking starts with the username of the person and then text
scarlet tiger
@potent ibex Are you using this regex only?
zenith widget
Try with \Awhen\?
potent ibex
Yes this is the only regex I'm using
@zenith widget No, that doesn't work either
brb
haughty oracle
the outline around the text will go away once i move it over to OBS correct?
zenith widget
yes
haughty oracle
thx
potent ibex
I am back 
This works just fine with your banphrases, just doesn't work with the commands: https://i.nuuls.com/cv8LC.png
To note: it works when I remove the symbol escape/input the incorrect one: https://i.nuuls.com/z2bLa.png
zenith widget
@potent ibex
idk what the issue is when its working for me
idk what you are doing wrong, but the regex is working fine for me
potent ibex
\Awhen\?
zenith widget
yes
potent ibex
zenith widget
that worked for me
haughty oracle
so im trying to add a video but whenever i do, it just doesnt upload
anyon know why?
zenith widget
video where?
haughty oracle
to upload in the library
zenith widget
What is the video format?
zenith widget
Are you getting an error or something?
haughty oracle
nope
in fact it says it uploaded
but its not there
should i exit and log back in maybe?
zenith widget
yes
haughty oracle
looks like it worked
shouldve done that to begin with
sorry to bother
thx as well!
zenith widget
no probs 🙂
haughty oracle
ok so now im positive the Cheer alert is messed up
zenith widget
its still the default?
haughty oracle
I uploaded everything but its not updasting