helpdesk-twitch

[worldly python]

having issues with the Streem Elements bot....

i set everything up that i wanted set up with the bot then i started streaming and the was no bot... typed !roulette 1 and nothing

[dry hare]

part bot/join bot in your SE Dashboard?

[distant swan]

Hello. The cropping using ctrl+shift is no longer working. Any suggestions?

[dry hare]

what do you mean "cropping"?

[distant swan]

Cropping(ctrl+alt) or resizing(ctrl+shift) no longer works for images and game captures. It was working fine on Monday

[worldly python]

i fixed it thank you @dry hare

[dry hare]

@distant swan are you referring to cropping in OBS? You should only need to hold ALT and drag a corner

@worldly python 👍 let us know if you need anything else

[lime goblet]

How can I export all settings to a CSV file

[twin sentinel]

What settings?

[lime goblet]

streamelements

[twin sentinel]

Can you ealborate on what settings you are referring to? As StreamElements is a cloud based bot, everything is stored in the StreamElements Cloud.

[lime goblet]

Here, there is an import of settings (all timers, commands) from other bots, but I need to transfer all this from the streamelements to another channel

[twin sentinel]

Another twitch channel you also use StreamElements?
Afaik StreamElements does not offer an export of data. All the data are accessible via the API.

[lime goblet]

Yes, on another channel that uses Streamelements

Is it really necessary to do everything manually? It is very uncomfortable

[twin sentinel]

You can copy overlays form one to another account, but the files will stay in the original account and will only be referenced.
For timers/commands you would need to create them again and for loyalty points there is an export tool.

[lime goblet]

I just don't need overlays, I needed everything else, thanks for the answer

[dusky elk]

Using stream elements during stream on twitch. Won't stay on keeps going offline

[hoary swift]

I currently have cheers triggering an alert on the screen. It also sends a cheer notification to chat. Is there a setting that let's me remove the chat notification, but keep the on screen alert?

[strong kernel]

@hoary swift Chat alerts module in the Modules section of your account.

@dusky elk What, specifically, is going offline?

[dusky elk]

@strong kernel not sure. None of the chat commands are working and what not

[round bramble]

@dusky elk Please connect your streaming account (Twitch, YouTube, or Facebook) with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w

[dusky elk]

And it's not my channel actually it's a friends stream that this is happening on

[strong kernel]

Please specify that so we can pull up the correct account.

[weary dirge]

It's my accoubt

[hoary swift]

@strong kernel Thank you!

[weary dirge]

Account

[strong kernel]

@weary dirge

[wind robin]

hello i need help..... my start and live scene overlay dont work in obs and in the browser..... they hanging complete. sorry for my bad english im german...... are they any problems with the server ? yesterday they worked flawless.

[strong kernel]

What do you mean by "hanging complete?" There have been no reported issues.

[wind robin]

they dont load complete

[strong kernel]

Please be more specific or provide a screenshot example.

[wind robin]

and the editing on the dashboard dont work

[weary dirge]

Derp thanks

[wind robin]

here a screenshot from my live scene.

thats all.... ^^ and im sure they dont look like this before 🙂

editing dont work to..... the dashboard hangs complete if i try to edit it

[fathom zodiac]

hey hey can custom commands call other commands?

[strong kernel]

@fathom zodiac No.

[fathom zodiac]

thanks

[strong kernel]

@wind robin The custom widget you added in the bottom right of your overlay is causing a massive increase in load time. I recommend removing it.

[wind robin]

i cant remove it because the edit page hangs to..... if i try to edit it

[strong kernel]

Removing that widget is the only solution at this point.

[wind robin]

but how ? if the dashboard editor dont works ?

[strong kernel]

The widget itself is the cause of the lag, but if you give it enough time and patience, you will be able to select and remove it.

[wind robin]

ah ok .... thanks for the help i try it.

[lament blade]

why does my stream not look like any other 1080p streamer, I use a streaming pc with a capture card and I have 6k bitrate and use lancsoze, but don't get it xD

[wind robin]

but its crazy .... its an offical widget from streamelements 🙂 i hope this get fixed.

[lament blade]

is it because they (as a partner) can use 10k bitrate?

[wary halo]

no, twitch cap for parter is 8k

but if you are a affiliate my personal opinion is that it's just not worth the rescourses

you are better of streaming 720p60fps or 900p60fps

it's also better for your viewers with lower speed internet connections

you can have the fastest internet in the world, if your viewers are only buffering all the time they will stop watching

[lament blade]

true that, thank you for your help! what would you suggest me with my setup?

and also what type of scaling?

[wary halo]

i don't know what your setup is

[lament blade]

I can send you it in a sec

[wary halo]

you can just adjust the output resolution in obs

[lament blade]

I mean like bicubic or trilinear

[wary halo]

[wary halo]

well there are two words i've never seen before here 😛

[twin sentinel]

@lament blade Just test both settings and choose the one you most like.

[wary halo]

[lament blade]

true that, just don't know whats most common for my setup, but thanks for the help!

[wind robin]

nethyr.... many thx i tryed what you suggested and it worked..... my overlay works again. 🙂 you are the best.

[summer warren]

I tried doing live stream on twitch last night it kept preparing for about 15 - 20 minutes. I don’t know why it wouldn’t let me stream on Twitch, so I went back streaming on my YouTube channel. So why is that or am I doing something wrong?

[wary halo]

Do you have 2 factor authentication on Twitch?

[mighty badger]

I added all my streaming accounts into stream elements but now I want to remove all but the one I primarily use, but I don't see the option to remove any linked accounts.. Am I being blind or is this not implemented?

[strong kernel]

Once merged, channels cannot be unmerged without nuking the entire account.

[mighty badger]

that seems excessive

why was this decision made?

[strong kernel]

It wasn't a "decision" so much as a necessity. Attempting to unmerge could negatively impact the database.

[mighty badger]

I see, so how do I go about removing linked account that I don't want to use

[strong kernel]

You can't.

Once it's all connected, that's it.

Either it stays as is or you delete everything you've got.

[mighty badger]

.< would it be possible to change the urls of the tipping and profile pages? my Mixer has a number after it while my twitch is just my username

[strong kernel]

Yes, that is possible.

[mighty badger]

In my eyes whenever I go to the mixer version it seems as if I'm cloning someone else

Would you mind telling me how that could be done?

Hello?

[lapis mortar]

I can't seem to get a giveaway to work. It starts but when people type in !ticket 1, it does not show up as an entry. Any ideas?

[wary halo]

@mighty badger Just wait for a bit, he is very busy at the moment

[mighty badger]

Okay, I apologize

[wary halo]

@lapis mortar shouldn't it be !enter 1 ?

[lapis mortar]

That does not work either...hmmm

[mighty badger]

@ me when you have time

[tulip depot]

I has question - when making or editing an overlay - the order on the left hand side in the layers field, I assume that those towards the top are above the layers below? Just making sure I am getting this right - as Im seeing some wierd behavior from the editor

[strong kernel]

@mighty badger A ticket has been opened to have the URLs switched. It cannot be done immediately.

@tulip depot That is correct.

[signal python]

If I create a new profile, will the one I'm currently working on save/be able to be switched back to?

[tulip depot]

OK - so i think I am having a legit weird issue - its hard to explain but Im happy to screenshot and video example since...yeah its annoying as heck XD

[mighty badger]

Can I see the ticket anywhere?

[strong kernel]

@mighty badger No, it's internal.

@signal python Yes, that's how profiles work in OBS.

[mighty badger]

okay, just to make it clear, Mixer will be my main platform. so the urls for mixer won't contain numbers after switching, correct?

[signal python]

@strong kernel You guys using Jira?

Also, many thanks! 🙂

[tulip depot]

Anyone have any way to find an overlays Default video notifications that are meant to be part of a theme? I have copied an original theme, renamed it, and then it resets the notification video for a follow overlays

[strong kernel]

Pardon?

[tulip depot]

Yeah its odd. So, I found a theme I like - Forcefield - Added all the overlays to my current list. Copied that overlay so I have a backup in case I woopsie - and renamed the new one so I know which one is active etc

I go in to edit it, have done a bunch of edits, but when i test notifications, its the default star in a circle notification from stream elements, and not the customized notification in line with the theme

[strong kernel]

If you'd like a backup, I'd recommend just making a second copy from the themes gallery instead of duplicating the individual overlays.

[tulip depot]

I thought that may be the case, occured to me as i was typing that out 😛

rolls around in lack of effort just spent the last 30 minutes tweaking the deisng and now gotta restart. F for days

[signal python]

Do I need any plugin to use my Stream Deck with OBS.live ?

[strong kernel]

https://www.youtube.com/watch?v=PiGrHXTk9zw

[signal python]

Thank you 🙂

Moving from SLOBS has been way easier than anticipated. Wish I did it months ago.

[signal python]

One final question for the evening. Do I need to add a chatbox via an overlay in SE into OBS.live?

[strong kernel]

Anything you want displayed on stream is added to an overlay.

[signal python]

Perfect. Thanks 🙂

[marble oracle]

I can't find my stream key? how do I access it

[true mason]

I have an overlay from streamelements of my total subs and its bugged and shows 0 how do i fix ❤️

[hoary karma]

all my overlays disappeared when i changed my password

[strong kernel]

There's no password to change.

StreamElements login is via OAuth.

[fathom zodiac]

hey can .gifs be uploaded onto streamelements?

[strong kernel]

Yes.

[hoary karma]

@strong kernel idk whats wrong

all my overlays are hgone

its bothering me becuase i put time and effort

and store items aswell

[strong kernel]

Have you ever given manager access to your account to someone else?

[hoary karma]

@strong kernel yes. but his gmail got hacked

is there a way for me to get my stuff back?

[strong kernel]

Did you remove his access to your account?

[hoary karma]

@strong kernel just did it today

[strong kernel]

It appears someone went in yesterday and deleted everything. Unfortunately, I don't believe it can be recovered.

[hoary karma]

and when i got home i removed access

ahh okay thanks

POOP

@strong kernel how do i remove him from everything?

i dont want that user touching my stuff

[strong kernel]

If you've removed manager access, that's all that needs to be done.

[hoary karma]

@strong kernel possible way i can know there ip?

[strong kernel]

No, that would be a breach of privacy laws.

[dim idol]

Hello! Thanks in advance for the help: is there a way to rename the bot for streamelements? I have found conflicting answers and no clear steps in my research so far.

[strong kernel]

Are you using OBS.Live?

[hoary karma]

@strong kernel the word redeemed is stuck on my overlay

[strong kernel]

This is a known issue that is being investigated.

[hoary karma]

@strong kernel I keep getting this

[tired gust]

Hi Guys, I was wondering in regards to the Streamelements Bot, What I can do in terms of it with a Stream on the PS4 Streaming Service (Im limited to this)

[strong kernel]

@tired gust It's a cloud-based bot. It doesn't care what you're streaming from, it'll work all the same regardless.

[tired gust]

Ahh okay

[ionic kelp]

@hoary karma did you connect via streamkey or account in the stream tab of OBS?

[ripe aspen]

Hello

[hoary karma]

i changed my streamkey

for safety

[ripe aspen]

Anyone know how to fix my main account so that I can link mixer to it? I already linked it into a seperate account somehow and now it fails to link

[ionic kelp]

@hoary karma go to the stream tab settings of OBS and screenshot that.

[round bramble]

@ripe aspen Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts

[hoary karma]

@ionic kelp where

[ionic kelp]

Go to settings of OBS and screenshot what is shown in the stream tab.

[hoary karma]

@ionic kelp

[ionic kelp]

Ah. Exactly as I thought. Hit disconnect and reconnect it. Should be fine afterwards.

[ripe aspen]

Im getting error channel already claimed

[strong kernel]

If you understand the limitations of merging and still want to continue, you can send me the JWT tokens from both accounts.

!jwt

[round bramble]

You can find your JWT token on your account channels page ("Show Secrets" to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME:
This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

[ripe aspen]

Thanks @strong kernel I tried to close it but the Close My Account button does nothing LOL

[strong kernel]

It's not an automatic deletion, and you don't need to delete to merge.

@ripe aspen

[hoary karma]

@strong kernel i noticed

when i test my alert box it echos

[round bramble]

@hoary karma Make sure to ☑ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[stiff tartan]

hey so my stream keeps lagging through obs yet i know my pc specs are good to stream. im stream at 720 to help with the lagg but it keeps dropping frames

[round bramble]

@stiff tartan Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[strong kernel]

Never assume your PC specs are "good to stream." Any computer can be overtaxed if you set things too high.

[ionic kelp]

@stiff tartan dropped frames is an issue with tthe connection. Either it's not stable somewhere or your output to wherever is too high for your connection.

[stiff tartan]

https://obsproject.com/logs/dceNQ0ZFy888N7IC

thats the url it gave me

[true mason]

I have an overlay from streamelements of my total subs and its bugged and shows 0 how do i fix ❤️

[strong kernel]

Log out of the StreamElements site and log back in.

[stiff tartan]

okay so i went into where @ionic kelp told me too and its the same url as last time

[strong kernel]

Click the link I gave you and follow the instructions.

[stiff tartan]

says my GPU is maxed out

[hoary karma]

where is the option

where streamelements says thank u

for following

[halcyon falcon]

Is it possible to see the bit leader with a command?

A variable that calls the bit leader

[zenith widget]

@hoary karma dashboard -> modules -> chat alerts

@halcyon falcon not at the current moment. Im not sure why you would need it when its a permanent thing on the chat.

[placid cloak]

is there a command where i my bot would clip my broadcast? newbie here

[ionic kelp]

@placid cloak 1 sec.

https://www.sowhoyou.com/clipcommand/

[zenith widget]

https://discordapp.com/channels/141203863863558144/457957557470887947/555734806034382888 or this

[twin spindle]

whenever i set a new video for my cheer alert and click save it still stays as the default preset one that is automatically set in, and i have no clue what to do??

[zenith widget]

Check the variations 🙂

[twin spindle]

Thank you ❤️ ❤️

[limpid marten]

Any chance anyone has figure out why store redemption gifs keep showing on stream?

[zenith widget]

Most likely related to the other bug we have with the redemption widget where the text stays on indefinitely.

[limpid marten]

Has anyone got a way around that? or does it just sometimes do it?

[zenith widget]

workaround is reloading the overlay.

[limpid marten]

Ty

[sudden anchor]

any idea why my overlay editor testing for alerts works but doesn't show on my obs? legit remade the overlay yesterday to fix this, log back in today and its back to square one

[round bramble]

@sudden anchor You can test Alerts via the bell on the lower right corner of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Show Emulated events on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/h6qgy

[sudden anchor]

yeaj been doing this, the "show emulated etc" is checked. still showing on webpage but not on obs

[sullen hamlet]

is there a way to have one donation goal that accounts for bits and tips ?

as far as i can see its either or

[zenith widget]

You mean convert bits to actual money value and combine it with tips?

[sullen hamlet]

sure if theres that option

[zenith widget]

Twitch Bits guideline.

https://www.twitch.tv/p/legal/bits-acceptable-use/

[sullen hamlet]

i just want a way to lets say have a goal for 100$ that if i get 10$ donation and 1k bits the goal will be 20% full

[zenith widget]

unless we are interpreting the guideline wrongly - basically we can't convert bits into money value

thats still converting bits into money value

[sullen hamlet]

but thats stupid. becuase bits do have a monetary value

[zenith widget]

Bits are digital content intended to be purchased and consumed on Twitch, and do not serve as a currency.```

then is this wrong?

they have monetary value when you buy bits to cheer someone

but they say you can't use them the other way around.

[sullen hamlet]

exactly , im not calling them a currency because that would presume they could be traded and used to purchase product. However saying bits dont have a monetary value is a blatant lie

[zenith widget]

but you want them to be a part of a 100$ goal bar

meaning that you want them to convert specifically for the goal to increase, right?

which, for me sounds like you want to convert them to have a monetary value/currency on them

[sullen hamlet]

nvm i thought stream labs used to have something of the sort but they mustve removed or it never existed

[jade shoal]

I'm currently trying to set up store redemptions. Whenever I redeem an item, the sound plays but the popup does not appear in OBS, but it does in the overlay editor.
If I emulate a redemption on the overlay editor, it shows up in both properly.

Any ideas?

WAIT NEVREMIND

HOLD ON

nvm it still doesn't work

[sullen hamlet]

it never says u cant "give" or "represent" the monetary value of them. It says that you cant exchange them for items or services.

just because they dont serve as a currency doesnt mean you cant use them to represent one right ?

obviously if this was the case then i would assume stream elements would have already done so and added the feature however im not sure where it starts that it cant be done

[zenith widget]

Don’t engage in an exchange of Bits for items or services that typically are associated with a cost or value.  Communities can gather to achieve a goal that unlocks a benefit or experience for the community (explained further below).```

a stand alone goal for bits is fine

[sullen hamlet]

but its not an item or service therefore it should be fine ?

[zenith widget]

isn't making the bits count towards a goal that has a 100$ on it a service?

[sullen hamlet]

okay i getchu

[zenith widget]

I'm trying to see if I'm really not interpreting the guidelines here properly

as this discussion also happened with the code gurus a while back and we never finished the talk tbh

[sullen hamlet]

lmao ive rekindled the flame

[zenith widget]

but agreed to not convert bits and so on

just because they dont serve as a currency doesnt mean you cant use them to represent one right ?

you ask this

but tthen again twitch says this

Bits are digital content (i.e., animated emoticons) that can only be purchased from Twitch. ```

right on top

so my answer to your question is, I don't think you can make bits in a currency(non-monetary or monetary)

yes? no?

[sullen hamlet]

then what about having a goal for 10k bits and converting a currency into bits. for every dollar donated then the goal increases by 100 bits

it can be taken that the bits will be given a monetary value or on the flip side that the money loses its monetary value

[zenith widget]

is it a 1$ for 100 bits? Granted we remove my VAT and the conversion it might be

[sullen hamlet]

the basic conversion is 1 usd = 100bits

then obviously u can do the math on everything else

[zenith widget]

Well you still can't convert money into bits, because its like you are jebaiting twitch into thinking you've gotten those bits, but in fact have taken pure liquid money and slapped bits on it, right?

(on a side not, i can't open google nvm it just opened)

[sullen hamlet]

just open google 4head

but ur not jebaiting twitch because its a third party that uses the statistics from twitch

just because on se it says u got 100k bits doesnt mean twitch will give u a payout of that much

[zenith widget]

Heres the kicker - we don't know the exact streamer:twitch ratio you are getting for your bits, hence in the report card you can receive from us we slow the full 5$ value and full value of bits for you.

hence why in my opinion you can't slap bits on top of tips - we as a whole can get in trouble

[sullen hamlet]

but if u dont change the report card and just use the widget by itself the report wont be affected

i would assume what ur saying is correct because streamlabs hasnt done it either. They still have 2 seperate widgets for bits and tips however i disagree with it.

[zenith widget]

@jade shoal sorry for no attention earlier - from what i see all your store items are sound effects - meaning their images won't show on the overlay widget, but should play the sound they have.

[valid cedar]

Guys, hey!
My tipper donated form differеnt nickname, how can I change it to the correct one, so widget represent actual data?

[zenith widget]

Depending on the widget, it can be aggregates related, which would mean it can't be edited.

[valid cedar]

@zenith widget Thanks for an answer. Im dealing with Monthly Top Tipper widget.

Maybe I can create another donate and delete the one with wrong nickname?

[jade shoal]

@zenith widget , the images and stuff do in a matter of fact display on the overlay editor (for the sound effects) but they don't show on OBS

[zenith widget]

@valid cedar All overlays share the same aggregates, meaning all widgets share them as well. Unfortunately, you will have to wait those 30 days until the tip falls off.

[valid cedar]

Ok, thanks!

[zenith widget]

@jade shoal If you are talking about this:

Then thats a faded out picture

as mentioned sound effects only trigger the sound and don't show any picture.

[jade shoal]

Rightio

[zenith widget]

the fade out is also on the text

[jade shoal]

Is there any way to show who redeemed the sound effect on stream?

[zenith widget]

Remove the image from the store items and make it a stream perk

[jade shoal]

Okay then

[lament blade]

Can some one help with the widgets... On the website editor if its centered you will see it good but on the stream you won't be able to see it at all

[round bramble]

@lament blade To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[lament blade]

I don't know if I changed the screen settings on the website

[gentle imp]

you can check it before entering the overlay and adjust accordingly on OBS, if you just add it with default resolution it will cut stuff

[lament blade]

alright i wil look

[gentle imp]

here https://streamelements.com/dashboard/overlays click this to see resolution

the pencil

[tired gust]

Hi, I was wondering how to make sure that the SE Bot Goes into my Stream chat, because i seem to have missed something and it was missing in my stream tonight.

[zenith widget]

Did you rename your channel recently?

[tired gust]

Nope. Same Channel name

[zenith widget]

Go here: https://streamelements.com/dashboard on the right side -> part channel -> join channel

then make sure its not banned and its modded

[tired gust]

Is there a way to see if it has been put in. Like i've hit the button. Just want to make sure its there now

[zenith widget]

Whats your channel name?

[tired gust]

Libmeister

Thanks

[zenith widget]

Its there now

[tired gust]

I've only recently tried out SE, And im kinda just having toruble with everthing, But thats just due to being new in the aspect of it. So Im sure with time ill understadn it all haha

[halcyon falcon]

@zenith widget Sorry for the delayed response. The reason I want chat to be able to use a command and see the cheer leader is that you can’t see that info on mobile

[zenith widget]

Makes sense

[round bramble]

@halcyon falcon Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[lament blade]

Hello guys, can anyone transfer donations to streamelements, whenever someone donates, put together what they donated?

[zenith widget]

Transfer from wher?

[halcyon falcon]

I know you can do watchtime to see how long someone has watched you. Can you see how long someone has been watching for just that stream?

[zenith widget]

For the particular session? no

[halcyon falcon]

Ok. Thank you

One last thing. Is there a site where we can see some different commands others have created/used? Kinda like the love command?

[zenith widget]

love command?

ooh check #command-share

[halcyon falcon]

You can make a love command that uses variables to pull percentage of love for fun

[zenith widget]

but other than that - no

[halcyon falcon]

Ah that’s what I was looking for. Thank you again

[lament blade]

hello, what are this/these feature(s)?

[twin sentinel]

You can give another person access to your account.

[lament blade]

oh, so with the link generated, other people can manage my bot etc?

[twin sentinel]

yes, they can access the matching dashboard categories matching their role.

[lament blade]

oh, cool, thx fr the help

[lament blade]

Hello, the streamelements dashboard for twitch is taking a long time to respond. Why is this happening?

[formal plaza]

Hi guys, im not sure what part to post in. I've been accepted to the Merch beta and i was wondering if anyone could tell me the exact dimensions of the "Artwork" image where you upload your designs. I'm struggling to get the exact placement of where i want it using my current file size.

[wary halo]

i'll ask staff to give you the beta tester role so you can join the merch beta channel for more information 😉

[formal plaza]

Legend ❤️

[wary halo]

but the size should be between 4000x4000 and 8000x8000 for now

[formal plaza]

My confusion was the artwork image is more of a landscape sort of size where as obviously they're a square

[gilded yew]

how do i emulate a 2 month resub?

in a variation

i have this but it does not work

[gentle imp]

did u save the changes? @gilded yew

I just replicated and it works fine with your settings

[worthy ermine]

so how can i stream apex legends eaven smoother

[wary halo]

get a nice comfy chair

a refreshing drink on the side

[worthy ermine]

no i mean how can i stream apex legends on 48fps without skipping or lagging frames

[wary halo]

how should we know?

you don't give any extra information

[worthy ermine]

oops

wait

gpu is 970 4gb

and 500gb hdd disc

not disc harddrive

[wary halo]

resolution you stream at now?

[worthy ermine]

720

[wary halo]

you could run a quick test stream and do this:

[worthy ermine]

k

[round bramble]

@worthy ermine 1) Restart OBS
2) Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3) Stop your stream/recording.
4) Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.

(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)

[worthy ermine]

ohh

[wary halo]

you are just reposting it now 😛

[worthy ermine]

am i

ohh

[wary halo]

you can click on the green link in the report to get some tips for your dropped frames

[worthy ermine]

hmm ty

[wary halo]

you don't need to send a pic, we can all see it from the link 😉

[slim imp]

I was editing an alert and I clicked the "delay time" and it went from 4 to NA and I can't change it back, any help?

[wintry nova]

Hi guys how can I get some help with u guys on my stream

Or how do get u guys linked up with me

[rare cairn]

what kind of help?

[round bramble]

@wintry nova New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

[wintry nova]

@rare cairn just general things like wen I go live will it pop up in this discord now or do I have 2 set it up not sure how it works

[rare cairn]

Based on what i know, i dont think they have a channel in this server for discord announcements for when someone goes live. Thats typically something you set up in your own discord server.

[wary halo]

you can't promote yourself in this discord

[slim imp]

Hey so I'm having trouble with an alert in SE. I clicked the "delay" scroller and it went from 4 to NA and it goes away too early. I'm unable to change it back. How can I fix this?

[rare cairn]

you should be able to go back to that setting and adjust it. I believe it goes in increments of 2

[slim imp]

When I slide it it stays on NaN

I hit undo and exited the editor but since I saved it w/ other settings it's not going back

[rare cairn]

Interesting

[slim imp]

Yeah, feelsbad

[rare cairn]

Humor me on this, do you happen to have that widget locked?

[slim imp]

The alert? No I don't think so

Yeah it's not locked

[rare cairn]

Hmm

is it within a group?

[slim imp]

It's the "Focus" alert pack

[wary halo]

remove that please

[viscid steppe]

Morning! I was super excited to see that there's now a hype train animation but I can't find it anywhere. Does anyone know where it is? I thought it would have been under widgets?

[slim imp]

That's what I get, just NaN and snaps back

[wary halo]

it shows your overlay links

you do not want those shared 😉

[slim imp]

oh right

my b

[wary halo]

no problem

it's for your own good 😉

[slim imp]

forgot about that lol

[wary halo]

@viscid steppe i think it is in the new widgets section in the gallery part of the dashboard

https://streamelements.com/dashboard/themes

[rare cairn]

^^^^^

[viscid steppe]

Gasp! I didn't know this was a thing! Thank you so much!

[wary halo]

no problem 🙂

[gleaming cobalt]

oke my obs keeps crashing

is it the update

[lament blade]

I know ruben i saw that, after 1 hour stream obs bitrate was on 0 I restart stream but same thing, wont go from 0

I got this after new update

[gleaming cobalt]

thats probbaly also whats crashing me then

[wary halo]

okay so 2 people with crashing issues after the update, i'll report it to staff and monitor if more people come in with these issues

[lament blade]

ok

[rare cairn]

was that update released today?

[wary halo]

yes

[lament blade]

yes for me

[rare cairn]

oh ok well i will remember not to update

[wary halo]

@gleaming cobalt @lament blade what version of OBS.Live are you on right now?
and also do this please:

1. In OBS, click the Help menu
2. Select Crash Reports, and then Upload Last Crash Report
3. Copy the URL, and paste it to the chat here.

[valid pagoda]

i can't add sounds

[wary halo]

to what?

[mortal cliff]

if i have a count down as a overlay how do i start the count down?

[jade remnant]

it starts automatically when the overlay loads
if you want to REstart it, then you need to refresh the overlay

[mortal cliff]

ok

[slim imp]

Ok I have another question. I have Focus from Nerd or Die and want to add another element to a tip alert with rings falling down as the alert comes through. I've tried adding the webm to the alert itself, as well as it's own video but it's not coming out when I emulate the tip alert. How do I add something to an already existing alert? Is that possible?

[signal python]

Ive imported all my stuff from SLOBS now (huzzah) and sorted my transition, but it shows a scene before the transition starts. Same settings I had in SLOBS. What should I check out?

Shows perfect in the 'preview transition'

[wary halo]

sound like the ' transistion' is loading too slow

maybe play with the settings

[dry hare]

It’s gonna be transition timing

It’s just something you’ll have to experiment with until it works right

[pliant ravine]

Hey guys! I've been told over and over again by the Streamlabs team that I'm unable to export any currency from their Streamlabs Chatbot because I've connected it to their Twitch Live Streamlabs Extension and therefore the currency cannot be carried over to other chatbots however I've been told by a few other Twitch streamers that some StreamElements devs were able to help them out...anyone have any ideas?

[rare cairn]

🤔

[signal python]

@wary halo @dry hare Will do! Its annoying, the preview works perfectly.

Also, who can I bribe to be in the merch beta? I have people who buy merch, but I dont want SL to take any more of my money.

[wary halo]

you can give me $50 and i can ask around for you

[signal python]

@tough lark Are you just @jade remnant on another account?

LUL

[wary halo]

[jade remnant]

was i logged in on my alt account?

my bad

[signal python]

haha

If there's anything I can do to get into the beta, I'd be crazy grateful.

[wary halo]

sign up on the website 😉

[rare cairn]

I asked the same thing EMPLIFI, I signed up on the website already and i was told to join the Discord.

[wary halo]

yes, but new people will be added in batches

and not every day

so it can take a while 😉

[signal python]

I signed up

Updated my panels

Lol

[rare cairn]

🤣

[rapid robin]

Hey guys, happy holidays! Is there any way to edit the 8Ball response? Not a fan of the emotes used/ 3rd person text.

[scarlet tiger]

Yes

In module settings

[wary halo]

https://streamelements.com/dashboard/bot-modules

[rapid robin]

Ooooh, thank you!!

[scarlet tiger]

Eight-ball and choose messages or emotes :).

[magic glacier]

Any way to set up a chat command for clips?

to create a clip*

[scarlet tiger]

@magic glacier yes, one moment

@magic glacier try this >>> https://thefyrewire.com/docs/api/twitch/clips

[devout flare]

Hello I was trying out the new SE Merch and I cannot change my design?

[scarlet tiger]

@devout flare Are you in merch beta?

[wary halo]

@devout flare can you connect your right twitch account to your discord account please?

[devout flare]

@scarlet tiger yes

@wary halo it should be

[scarlet tiger]

You have the role

[waxen skiff]

Hi! So im having a bit of an issue w/ OBS Studio in regards to what i BELIEVE is my Transition interfering w/ my Stream elements overlay from refreshing appropriately. This is kind of tough to explain, so if anybody could help id REALLY appreciate it, cuz im sure this not common lol

[wary halo]

no this is not common 😛

how long does it take before the overlay is loaded properly?

[waxen skiff]

So im working on a Transition fix for it now, so the issue WILL be solved, but the issue ist that im using my Animated OVerlay in CONJUNCTION w/ a widget for my Sub Count that son a 15 second timer. The ISSUE was that the Transition would go off, and then for WHATEVER REASON my timing from Streamelements overlay/widget would thrown off, so the fluidity would be bad.

The solution i worked out was to make my transition point slower and to eliminate extra transparency in the transitionso im HOPING it works haha

[wary halo]

[jade remnant]

is your timer in your main overlay AND is your overlay set to shutdown or refresh when changing scenes?

[waxen skiff]

So it only messes up when i change my scene WITH my transition having a transition point of almost INSTANTLY after the transition finishes (4000ms)

and its in 2 separate Overlays.

[twin spoke]

When streaming, if someone redeems an item from the store the alert won't leave my Overlay.

See here for example

https://gyazo.com/a582e415012001ba4ef93f6a714f4b64

You can see the "redeemed" text there. When the issue is happening, it'll be the full alert (It's a gif playing + text) constantly on loop, but at like 10% Opacity. It's like, it fades but never fully fades away like it's supposed to. WHy is this happening?

I keep having to Refresh the Stream Elements Cache mid stream and it's disruptive visually

[strong kernel]

This is a known issue that is being investigated.

[twin spoke]

@strong kernel Okay, thank you

[red bison]

Where can I make it so that the chatbot doesn't show song requests and actual bot messages on the chatbox?

[strong kernel]

I believe BTTV or FFZ has some chat filter options but it's only filtering for you, not for everyone.

[red bison]

I don't think I explained too good lemme try again

So how the chatbox overlay will display bot messages, is there a way to turn that off like there is with streamlabs?

[strong kernel]

Brad's busy, I'm the one helping you 😛

Actually, he's probably asleep 🤔

[red bison]

Haha I was just hoping it came across right

[strong kernel]

If it's about the widget in your overlay:

Just type the username to ignore.

[red bison]

Ohhhhhhhh I get what happened. It's because I set up the custom bot name. Thanks, Nethyr!

[flat jasper]

I can’t withdraw donations

[round bramble]

@flat jasper Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you

[lament blade]

Guys just ran a contest and I picked a winner and no one got their points.
Help me out.

[strong kernel]

If nobody loses, there's no points to win.

[lament blade]

Thanks xD

[lethal tide]

Hello. I created a counter as follows: ${count "name count death"}.The counter works normally and when I use ${getcount "name count death"} the number is displayed normally in the channel chat.

The problem is: When I go to the overlays option and use the BOT COUNTER and put the name I gave to the counter between {}, it doesn't display the number on the overlay.

The count only appears when I use only 1 name for the counter, for example {death}. But I need these counters to have 2 to 3 names as in the first example.

[livid ingot]

Ok since the overlays from Nerd or Die are compatible and i was able to import them in, Id like to know how to combine the overlays and alerts together if possible please

[dry hare]

@livid ingot click a widget/layer in the editor and then click the Duplicate button to duplicate it to other overlays in your dashboard

[strong kernel]

@lethal tide The widget does not support counters with spaces.

[dry hare]

instead of a space can it be an underscore?

[strong kernel]

If he changed his commands to match, it's possible.

[tight rover]

How does someone add a quote to the bot? And how does one automate the bot to deliver quotes, or reply with quotes on demand

[strong kernel]

Quote management can only be done by moderators or higher. This cannot be changed.

Others can only view quotes.

[tight rover]

Thanks

[lethal tide]

Thanks 🙂

[night shadow]

hey guys

can u help me for obs ?

[wary halo]

are you on a laptop?

[night shadow]

yeah

[wary halo]

https://obsproject.com/forum/threads/laptop-black-screen-when-capturing-read-here-first.5965/

[slim imp]

Hey how would i make my chatbox opaque but not the chat text itself?

[night shadow]

check ıt

checkin*

[strong kernel]

@slim imp The widget in the overlay? Set it to custom background.

[slim imp]

right but I want a sliiight color to it around the chat

[strong kernel]

Custom background gives you a color picker that includes opacity.

[slim imp]

I need opaque on just the background,the text fades with it when I adjust the whole widget

Oh really?

I didn't see the opacity picker

I'll dig around

[night shadow]

ıts not working @wary halo

[round bramble]

@night shadow Laptops need extra setup to use Display Capture.

Due to the way laptops are designed, OBS must run on the Integrated GPU to use Display Capture. This process effectively disables Game Capture and Window Capture. If you would still like to use it, please read this guide and follow the directions for Display Capture: https://obsproject.com/wiki/Laptop-Troubleshooting#configure-your-system-for-display-capture

Please note: we recommend using Game Capture and Window Capture wherever possible. These capture methods get better performance in almost all cases.

[patent venture]

does streamelements remove loyalty points from a user after being inactive for too long?

[strong kernel]

No.

[patent venture]

a user that watched me randomly has 0 points even though she had 2 million

how can I check and see what happened?

[strong kernel]

Did they change their Twitch username?

[patent venture]

no they didn't

[strong kernel]

What is their name?

[patent venture]

duckyphantt

[livid ingot]

Thanks for the help @dry hare A+ Reppin

[patent venture]

@strong kernel duckyphantt is the username, is there a way to see what happened with her points?

[strong kernel]

We do not keep a log of what happens with points.

But considering your active modules, chances are they were gambled away.

[patent venture]

she hasn't said anything in the chat for 2,5 months

just magically dissapeared from the top 5

[strong kernel]

Points do not expire.

They are not taken away automatically.

[patent venture]

is there a chat log from streamelements for my stream somewhere or is that not a thing? cuz me and the only super mod in the chat haven't done anything

it's pretty weird

[strong kernel]

There is not.

[patent venture]

hmm okay

[lyric nest]

help! how do i make stream elements a sub so my emotes come through in chat commands and not just the words

[strong kernel]

You gift it a sub.

[lyric nest]

i have to pay for that, huh? well shit hahah

there is no way around that?

[strong kernel]

No. It works the same as any other Twitch account.

[patent venture]

@strong kernel in the user management on streamelements, the 'last active', does that indicate the last time they were in the chat? or when they interacted with the streamelements bot?

[drifting glen]

I'm trying to upload an image to my overlay but it doesn't seem to want to upload, Help!

[strong kernel]

@drifting glen What browser are you using?

[drifting glen]

Explorer atm should i switch to chrome?

[strong kernel]

Probably.

[drifting glen]

that worked, thank you @strong kernel

[coral swan]

https://obsproject.com/logs/AM8Xg8B4zVcmWG0h
having a weird problem where 30 minutes into a stream bitrate goes from 6000 to zero for about half a minute and then it goes back. i can try to turn off the stream to restart it but it gives a long pause when i do this. sometimes it will keep happening every 30 minutes exactly but if i ever make it past 30 minutes it stops happening for the rest of the session.

i recently completely deleted obs and stream elements and all preferences or related files and did a complete reinstall of the program and am still having the issue.

[round bramble]

@coral swan 1) Restart OBS
2) Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3) Stop your stream/recording.
4) Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.

(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)

[coral swan]

ah... i already posted a log but next time it happens i'll try to upload a new one

[strong kernel]

Your log is not from a stream and has no data we can use.

[mortal echo]

Hi there, I am finding that the browser source for my StreamElements overlay is causing OBS to crash. I'm new to OBS but it's worked perfectly fine before and now it crashes when I change to a different scene collection. The scene collection that has the SE overlay on it is fine, and then when I switch scene it crashes. I decided to 'hide' all the elements of the overlay inside the editor, and that fixed it. I then tried to put that same overlay into the new scene, and it crashed when I tried to change back to the previous scene.

[strong kernel]

Trying to make sure I understand. Your OBS is crashing when you leave a scene with your StreamElements overlay, or when you go to it?

[twilit steeple]

Hey @strong kernel I have a question for you when your available

[mortal echo]

It's hard to explain in text, it would be better if I could show someone. But yes! When I leave a scene (let's call it A) that has the overlay on it. First it wouldn't switch at all from A to B without crashing, then I hid all the widgets inside the overlay and it let me onto B. I switched back to A with no problem, and then back to B, inserted the new browser source and linked the overlay. I then had to switch back to A and it crashed.

I have logs, but I don't know which one to send. It's crashed 4 times, I googled but couldn't find the issue. I'm not very technical.

[round bramble]

@twilit steeple Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[mortal echo]

I've actually also found that yesterday none of my alerts worked. I had followers and subs without any alerts in the stream, which is particularly odd.

[twilit steeple]

So I've always had nightbot and it's always allowed me to use my commands and it shows my links. I set streamelements up about a month back and I have my commands set there as well but streamelements will not show my links in my chat when I use a command, all i get for the link is *** I've looked all over streamelements account and none of my link blockers or anything are on.

[strong kernel]

@twilit steeple Make the bot a mod.

@mortal echo Can you take a video of the behavior?

[mortal echo]

@strong kernel Not without OBS. I can do a screenshare through Discord though

[strong kernel]

We unfortunately cannot provide one on one support like that.

[twilit steeple]

@strong kernel make what bot mod? My nightbot or streamelements?

[mortal echo]

If this helps, I just tried to turn the overlay off of hide, so that it'd be easier to see- and despite saving it, none of the widgets are even showing up now. Also the addons like the chat, twitch stats etc. have literally JUST all changed from darkmode to lightmode... It's really playing up today.

[strong kernel]

@twilit steeple StreamElements. Links appearing as *** is a Twitch moderation setting that moderators bypass.

[hollow schooner]

I just got a capture card to stream through my Mac, can I use the overlay url in obs studios?

[dry hare]

Yes

Yes you can

[brazen moon]

Hi Streamelements! is ther a way for me to add rain ? i can see i can add snow, but how i add rain ? 🙂 thanks

[mortal echo]

@strong kernel Got a friend to record it for me, how shall I send the video?

[strong kernel]

You can upload it here.

[twilit steeple]

@strong kernel i really hate to sound stupid but how do i make streamelements a mod o my channel?

[strong kernel]

/mod StreamElements

[twilit steeple]

ok ill try it thanks

[coral swan]

https://obsproject.com/logs/UKpKXnXi_8IO4JyW
I just had the 30 minute thing happen again here is a brand new report

[strong kernel]

This log likewise does not have an output session.

[coral swan]

do i need to do something different then help -> upload last log?

[hollow schooner]

if I want to import a SE overlay in obsprojects what do I use

[coral swan]

obs isn't crashing exactly

[strong kernel]

If I thought it was crashing, we'd be going through your crash log. You stated it happens 30 minutes into a stream. However, there's no stream in these logs.

Are you restarting OBS before generating a log?

If so, don't do that.

[coral swan]

i'm not quitting obs

does it need to be "current log" instead of last log?

[strong kernel]

Probably.

[mortal echo]

Here is the video and the crashlog. It did something different twice, but crashed nonetheless each time.

[coral swan]

https://obsproject.com/logs/JBaIFhrCYugARUMZ

hows this

[strong kernel]

There we go.

It's your internet connection or network hardware.

[brazen moon]

Nethyr sry dident mean to be rude, but can u help me ? :S

[strong kernel]

@brazen moon You need your own rain video.

[brazen moon]

aw :S

[strong kernel]

@mortal echo Can you provide your most recent crash log?

[mortal echo]

Oh I thought that was, oops. Okay!

[strong kernel]

Oh, is that it in the rar?

[mortal echo]

yes, maybe it wasn't the correct one though

Here is the most recent

[strong kernel]

Oh, no, this is just the log, not the crash log.

[mortal echo]

Oh

Hmm. It doesn't have todays date. This is very strange.

[coral swan]

Why would it happen precisely 30 minutes into a stream everytime?

[strong kernel]

18:32:41.140: WriteN, RTMP send error 10054 (79 bytes)
18:32:41.140: WriteN, RTMP send error 10038 (42 bytes)
18:32:41.140: [rtmp stream: 'adv_stream'] Disconnected from rtmp://live-sjc.twitch.tv/app
18:32:41.140: Output 'adv_stream': stopping
18:32:41.140: Output 'adv_stream': Total frames output: 108498 (109273 attempted)
18:32:41.140: Output 'adv_stream': Total drawn frames: 109313
18:32:41.140: Output 'adv_stream': Number of dropped frames due to insufficient bandwidth/connection stalls: 775 (0.7%)
18:32:41.140: Output 'adv_stream':  Reconnecting in 10 seconds..```

Dunno, but you're losing your connection to Twitch.

[coral swan]

it started happening when twitch released their new dashboard, there was a stream elements update around the same time as well.

i've tried reducing the bit rate with inconsistent results. had the ISP tech come out here, check, and replace my ethernet cable

[mortal echo]

@strong kernel I am going to have to go to bed soon, it's almost 3am here. Please @ me with any and all responses! I'd really appreciate it, as I'll have to come and check back in the morning. I have a major stream tomorrow and I can't do it without using my other scene. Thank you for being so quick to respond!

[hollow schooner]

@strong kernel how do I use the SE overlays in obs studios

[round bramble]

@hollow schooner To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[strong kernel]

@mortal echo Uninstall your tablet driver and see if that stops the issue.

Otherwise, you'll need to discuss this in the OBS Project discord as it's a more technical issue.

[round bramble]

@mortal echo For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[upper steeple]

is there a way to make the credit roll widget only roll through the credits once? Instead of having it twice back to back?

[tribal sky]

Anyone have a good app to stream gameplay on mobile

[strong kernel]

@upper steeple Community-made widgets are provided as is. If it does not have a feature you're looking for, you'll either need to edit the code yourself or try to reach out to the creator.

[upper steeple]

oof okay thank you ^_^

[tribal sky]

Is there an app i can use to stream gameplay on mobile

[zenith widget]

@tribal sky not drom us currently

[tribal sky]

K

[undone gorge]

so i have a question, when ever some one follows or i get an alert, it only shows part of the alert and cuts off the rest (half the alert image is being shown) anyone know how to fix that?

[real mica]

I imagine this gets asked rather frequently. If I'm trying to update alert sounds, do I have to do so for every single scene? and how do I mute scenes not currently active?

[prisma gulch]

My follower alerts won't play and my activity feed on Stream Elements won't update when someone follows.

[round bramble]

@undone gorge The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

@real mica Make sure to ☑ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[zenith widget]

@real mica And if you have an alert widget in every overlay you use then yes - you have to update it everywhere.

@prisma gulch What is your username?

[prisma gulch]

For Twitch?

[zenith widget]

No for Instagram.

[prisma gulch]

Twitch: TheB3astGaming

[zenith widget]

YOu are asking in #helpdesk-twitch so I assume that yes for twitch.

[tiny carbon]

Hey have a question regarding a sub alert. I currently have a sub who everytime he resubscribes, the alert just does not go off. So he never gets to be celebrated or have text to speak work. It only does this for him. What could be the reason? I know he watches on mobile?? Has this happened for anyone else?

[round bramble]

@tiny carbon Twitch prime (new and resub) and paid subscriptions (resub only) must be shared in chat manually by the person subscribing in order for the subscription information to be sent to StreamElements. For twitch prime, the user needs to have sharing enabled on https://www.twitch.tv/settings/prime. For paid subs, if the share box doesn't show up immediately it will when they refresh the page. https://i.imgur.com/VNJN0Uv.gif https://i.imgur.com/2297EA7.png

[zenith widget]

@prisma gulch fixed

[prisma gulch]

@zenith widget Thanks

[fierce furnace]

ok so i am in need of some help, im wracking my head against this parts counter for some reason. i can get the chat to update but cant get the onscreen to update, " Parts Dropped: {drop}" is what i have in the message section of the widget, and @dirty_llama_models has dropped ${count <drop>} parts! is what i have in the bot command. i know im doing something wrong i just cant figure it out

[zenith widget]

What is your username?

[fierce furnace]

Dirty_llama_models

[zenith widget]

names don't match thats why

remove the <> from the command

or add them to the widget.

[fierce furnace]

wow i feel dumb now, thank you very much

[fringe rock]

after the latest patch im having a weird bug/issue. which channel should i talk about it in?

[zenith widget]

what patch?

[pearl flint]

Latest patch to SE.Live?

[fringe rock]

yes

[pearl flint]

#helpdesk-selive

[zenith widget]

SE.Live?

[pearl flint]

shush u know what i mean @zenith widget

[fringe rock]

thanks

[pearl flint]

[lament blade]

Hi everyone! I created a media request widget in my overlay and I can see the media being played in my overlay editor on the StreamElements website, however after I close it and try to make it work on my browser source on SLOBS, it doesn't show up. I tried doing a browser source for it on OBSL but it still didn't show up either. Anyone that went through the same thing?

[jade remnant]

Slobs are competitors so they don’t work well with se overlays.

Sometimes it works sometimes it doesn’t, there is nothing we can do about it.

[lament blade]

oh so the Media Request widget on StreamElements is just iffy like that?

[jade remnant]

No

It’s all se overlays that are effected

Everyone comes here at some point saying the overlays aren’t working on slobs.

[lament blade]

right but I'm also saying that I tried to use it on OBSL as a browser source overlay but the same problem occured

[jade remnant]

Doesn’t show up as in no sound/video or the overlay as a whole

[lament blade]

I just did a test on OBS as well and the same problem happened

no sound/video

overlay is there but it's blank because I don't think anything is being loaded into it

[jade remnant]

How are you controlling the media request? Through the website or through the obs.live media dock

[lament blade]

I was using the website and closed the dock prior to attempting to load the mid-played video into the OBS

you want me to try the dock instead?

[jade remnant]

Have you selected the option to “show on stream”

[lament blade]

yes, that's how I was able to see it in the overlay editor on the SE website

[jade remnant]

If you add something else to the overlay (like text) and save it, does it show up? Just to test that it is actually working

[lament blade]

yeah it shows up

the text that is

also there was a prompt for an update and I did that so I'm pretty sure I'm using the latest version

[lament blade]

It's stuck on this.

[zenith widget]

scroll down

[lament blade]

Oh, thanks.

[frigid bramble]

Heyy im new here i would just like to know how to get to the dash board to make a bot a moderater on my channel when i stream thank you

[foggy ether]

Hello. Why I get in chat "StreamElements: @go2den_pubg, items that have 1 or more requirements are only redeemable here ***"? Why ***? I expect url but not ***. Commmand !redeem item

[twin sentinel]

Disable the twitch link protection or mod the bot in your chanel.

@frigid bramble Type /mod streamelements in your twitch chat and make the bot join your channel with the join channel button on the dashboard.

[frigid bramble]

It's for youtube tho but should i do the same there??

[twin sentinel]

Then let's move to #helpdesk-youtube

[lament blade]

@jade remnant after that OBSL update my other media players weren't working and then I checked for a Windows 10 update, and there was a .net update so after that things started working again. Sorry for the trouble!

[small barn]

hola que tal, me acabo de unir y quería saber como podría configurar que cada vez que alguien me siga en mi canal de twich, le de un agradecimiento en el chat ?

[twin sentinel]

#🇪🇸︱español

[worthy nebula]

i need help with my overlays not showing

i did a refresh but nothing is working

it worked fine yesterday

[scarlet tiger]

Try disable hardware acceleration
OBS settings >> Advanced >> scroll down and disable hardware acceleration
https://i.imgur.com/ggMe9ZE.png

[worthy nebula]

ok

that did it, thanks

[mortal echo]

Hi there, for some reason my alerts won't show up on screen. They are appearing in the activity feed just fine, emulating stuff works too and shows up in OBS, but real ones don't.

[ionic kelp]

@mortal echo nothing on the overlay at all?

Wait

Disregard

I'm tired

[mortal echo]

@ionic kelp Not real events no. Emulating works fine, activity feed shows things happening. Just no actual alerts going off.

[ionic kelp]

Testing shows in OBS but not real ones?

[mortal echo]

Exactly

[ionic kelp]

🤔 That makes no sense at all.

[mortal echo]

I have no idea if this is linked to my previous issue last night, but the OBS support didn't seem to help that problem, let alone this one.

[scarlet tiger]

Emulates okay, real events not?

[mortal echo]

Yup

[scarlet tiger]

Working fine in OBS or overlay editor?

[mortal echo]

Both when emulating.

[scarlet tiger]

Which events? Hosts, cheers, subs?

[mortal echo]

All events.

This has never happened until about... 3 days ago. I thought the issue was StreamLabs so switched ALL my alerts over to Elements just now, and no change. So I guess it's not Elements but I don't know who else to ask, as the OBS support isn't half as good as yours.

I'm rather lost

[wary halo]

can you see the events in the activity feed?

[mortal echo]

Yup

Also clicking the little 'replay alert', circular arrow makes things work as well, but events actually happening do not show up.

[scarlet tiger]

Try create new overlay and add alert box.

@mortal echo ^

[mortal echo]

@scarlet tiger That hasn't worked 😦

[slate pilot]

hello

i need help

[viscid pebble]

Hi @slate pilot, Please ask your question(s) or describe the problem you're looking to solve so staff or a support volunteer can assist you as soon as they are available.

[scarlet tiger]

@mortal echo go to the dashboard, log out using the menu, clear cache, and log back in

and try relog in obs

[round bramble]

Streamelements on top of OBS -> Logout -> login

[scarlet tiger]

@slate pilot what is your problem?

[small barn]

hello how are you, I just joined and I wanted to know how I could configure that every time someone follows me on my twich channel, I give a thank you in the chat?

i'm from chile 😋

[scarlet tiger]

@small barn in the bot modules >> chat alerts
https://streamelements.com/dashboard/bot-modules

@mortal echo fixed or?

[mortal echo]

Where do I clear cache?

Oh nevermind, I got it working! Thanks for the help @scarlet tiger 🙂

[lament blade]

I was now streaming, someone gave me a follow and streamelements did not see anything in recent events or alerts, but in the Twitch dashboard.
Can you help me?

[scarlet tiger]

@lament blade You've renamed yourself
Try logout/login

[brisk mist]

not sure which help section to ask this in, but i have a streamelements account for my twitch, and one for my mixer..is there a way to merge the 2? or delete one so i can readd it to the other one?

[ionic kelp]

@brisk mist https://discordapp.com/channels/141203863863558144/199460642975907840/657055391984648192

[brisk mist]

so i'm supposed to just message a staff member?

[tight harness]

You can DM me the JWT tokens

[ionic kelp]

Any chance you can add that to the end of the response?

[twilit kayak]

I got an email saying I was invited to the merch open beta. When I click on the link I can’t create my store

[small barn]

query, is there any bot that when it transmits on twitch, is it shared on instate on facebook?

[brisk grail]

Did you guys fixed yet that redeems always visible at the screen not going by itself we need to close it manually? because i still have that problem

[brisk grail]

I think no one here to answer good job 👍

[gusty ice]

so for overlays, there's no way to set a custom image for them? just picka game it sfor and takes the image of that game?

[ionic kelp]

@gusty ice correct.

[gusty ice]

alright

[worthy musk]

Hey guys quick question is there anyway ti integrate Charlemagne commands into twitch

[scarlet tiger]

@worthy musk Which commands?

[ocean zenith]

Hey guys anyone know how I disable the !giveaway command?

So it doesnt reply at all

[worthy musk]

@scarlet tiger like !pve

[distant swan]

What is this name doing in my sE OBS??

[round bramble]

@frozen quarry Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[frozen quarry]

Whoops, wrong channel I just realized

[pure cipher]

Is there any way to remove giveaway participants as a moderator with full control?

[astral kraken]

Hello. Is there a way to keep track of bits and donations via chat? I'm a console streamer and I'd like a way to track progress towards a goal if I can.

[wary halo]

not that i know of

but you can track bits in your twitch dashboard

and donations on your SE dashboard

but the viewers won't see it

[astral kraken]

I was hoping for something in chat

[ripe scarab]

SE is aware that GIF emotes are broken for kappagen and overlay popups, right?

[twin sentinel]

the last status I know of, yes it is a known issue.

[ripe scarab]

Ok, noticed it a lot recently, just thought to ask in here.

[vast cloak]

So, did I misread or was Spotify integration added? (Can only see Tiltify available on Mac)

[round bramble]

@vast cloak Spotify has kindly asked us to disable our integration with them, so we complied. This means that the Spotify integration has been removed and the "Now Playing" widget no longer has it as an option.

[vast cloak]

:( That sucks

[halcyon falcon]

Can I set store redeems to be redeemed without using redeem?

As in including redeem in the command

[twin sentinel]

Create a custom command with the variable ${redeem ITEMNAME}

[halcyon falcon]

Awesome!!!

Thank you

Suggestions for cooldowns for the store and the command?

If I have 500 on the store and the command, does it double?

[karmic anvil]

I'd like to close my StreamElements account. The form to do so is asking for a JWT token. I do not have this.

[dim kettle]

anyone know the command for (someone come for first time and say something, and the bot respond)

[autumn frost]

I am running into an issue with the moderator on my stream and it keeps deleting messages from a viewer. Is there a way to disable this feature?

[viscid osprey]

I have a couple questions:

1. When someone tips via my tip jar, their donation message doesn’t show up. Any ideas?
2. Is there any way to remove someone from the high scores? He didn’t have my PayPal to pay me for something, so he did tip jar - so it’s not a true tip.

[toxic heart]

Hello!When you use the command !quote a random quote comes up and I noticed that if you use the command !quote #1 ,then number 1 quote is the output etc etc, can you somehow replace #1 with a viewer's name? and recall the quote by calling out his name? example !quote Shinshi

[foggy gorge]

help! my alertbox doesn't show when in streamelemnts, but shows when im in the editor for my overlay?? anyone have a fix?

i think this is a question for obslive oops

[dry hare]

Verify you saved the alert box in the editor, refresh the browser source cache, and then check in obs settings >> advanced >> disable hardware acceleration

I got you @foggy gorge

[foggy gorge]

tytyty

[tacit torrent]

I dont know where this would go but I use Twitch so I'll put it here:
In the editor, whenever I try to emulate any custom event, the alert box doesn't activate. Is there some bug that I'm getting or am I small brained?

[round bramble]

@tacit torrent You can test Alerts via the bell on the lower right corner of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Show Emulated events on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/h6qgy

[tacit torrent]

I know how to do that. The "custom" feature doesn't work though.

Figured it out.

I'm small brain.

[zenith widget]

At the moment I started testing as well

what was the issue?

[ripe scarab]

KeiZar, any chance of an ETA for a fix on the GIFs in kappagens and overlays?

[zenith widget]

No ETA

[ripe scarab]

Is it that twitch/bttv/ffz broke something with an update and you have to fix it, or was it an SE update that caused the issue?

[zenith widget]

I don't know

All I know is the animated emotes don't work in kappagen and i've reported the bug.

[versed quarry]

is there any way to merge my mixer streamelements account with my twitch streamelements account?

[zenith widget]

I can merge the accounts for you, but I need the JWT tokens from both accounts.

[round bramble]

@versed quarry You can find your JWT token on your account channels page ("Show Secrets" to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME:
This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

[versed quarry]

okay i will DM you

[untold sierra]

Hello! I noticed that resubs do not come up with notifications or in my event list. Is there any reason for this?

[round bramble]

@untold sierra Twitch prime (new and resub) and paid subscriptions (resub only) must be shared in chat manually by the person subscribing in order for the subscription information to be sent to StreamElements. For twitch prime, the user needs to have sharing enabled on https://www.twitch.tv/settings/prime. For paid subs, if the share box doesn't show up immediately it will when they refresh the page. https://i.imgur.com/VNJN0Uv.gif https://i.imgur.com/2297EA7.png

[vale mural]

I am having issues getting my stream to show up in the category. I had 10 viewers I had come in by word of mouth and I did a spot check to see if my stream would show up on the category and nowhere to be found. Is there some kind of bug in streamkey or some new setting on twitch that needs to be set?

[zenith widget]

Where are you setting your game?

[vale mural]

I'm trying to run marbles on stream, the stream plays but doesn't show up in the catregory

[zenith widget]

That doesn't answer my question. Let me expand the question.

Are you using the Twitch dashboard, OBS.Live activity feed or our dashboard to set your game(category)?

[vale mural]

obs live, but strange thing is obs live

turns into regular obs but still brings up that dashboard (just some random thing I noticed)

[zenith widget]

Show me

[vale mural]

one moment let me get my screen capture program

[zenith widget]

click on OBS

hold ALT + Print screen

directly copy the screenshot here

[zenith widget]

Are you clikcing on "update information"?

[vale mural]

stream is down now, but I was trying to figure out why I had 10 ppl who wre sitting in here by word of mouth, but it wasn't showing up on twitch categories, even rooms with less viewers had their stream showing

yes, all that information got updated as the stream starts

[zenith widget]

How many twitch accounts do you have?

[vale mural]

2 I use this main one on my tower, and my laptop I use the second one to monitor

[zenith widget]

There are 2 things I can suggest:

• On our activity feed, click the burger menu button(top left) -> stream settings -> update title and game -> save

If this doesn't help then do this:

[round bramble]

If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of OBS.Live
2. exit OBS (make sure OBS is not running)
3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. start OBS.Live
5. Settings -> Stream -> disconnect -> connect

[vale mural]

thanks, this might help I'll give it a try

[clever echo]

Hi, I cannot re-connect my bot to be a specific account :( I am going for custom name straight in OBS, I get to the point where i log into my bot account, click authorize and then nothing happens, it switches back to streamelements. Anyone experienced this before?

[zenith widget]

Yes - I'll DM you some instructions to fix this

[clever echo]

Yes pleaaaaase 🙀

[carmine knot]

--
I'm trying to find a way where I can

Type !command words_here

and the words written after that command get shown in a text source in a StreamElements overlay

If this is possible and/or how to do this... I have no idea, that's what I'm here to figure out

[zenith widget]

That would require custom coding.

maybe is some of our code gurus whips up the code for you

in #dev-chat

or else you can suggest it our ideas board

[round bramble]

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[tired gust]

Hey, I was wondering fi there was a way to make a command so that when it is said it'd be like !nameOfCommand Name Of person and then it response with X has helped out X today with some reason here

So it'd be the two differnet players names

Peoples*

So like Name of who did the command and then the Reciver of Command?

[scarlet tiger]

${user} has helped out ${sender} today with ${2:}

@tired gust try this^

[tired gust]

Other way around in this context wouldnt it be?

Due to saying if i wwanted it to be like Libmeister blah blah blash Mrjar blah blah blah

[scarlet tiger]

Example: !cmdname <user> <reason here>

<user> has helped out <sender> today with <reason here>

[tired gust]

Thank you

[normal igloo]

${user} is the user in question ${sender} Is the person sending the command so MrJaroslavik Is correct in what he's saying

[tired gust]

Sorry for asking it also. Just the Sites way with making commands in that aspect f stuff isnt explained clearly and quite confusing

But that is mostly like just due to me being a idiot xD

[normal igloo]

Nothing to be sorry for they are people here to help for a reason

[tired gust]

Thank you guys agian ❤️

[slender epoch]

Hi, my chat bot always answers twice to every command. How can i fix it?

[zenith widget]

using ground control?

[slender epoch]

yes

[zenith widget]

turn off GC, open task manager -> kill any bot.exe you find

then start GC again

[slender epoch]

Ok. Thx. I checked it. One post is from obs and one from gc. Do i need gc?

[zenith widget]

do you have a custom bot setup on both GC and obs.live?

[slender epoch]

Ah ok. Yes it seems so.

[zenith widget]

then you don't need GC

[slender epoch]

Light slowly comes into the dark. 🙂 Can i change the bot's name only with GC?

[zenith widget]

Didnt you just confirm you had the custom bot in GC and in OBS.Live enabled?

[slender epoch]

Yeah i enabled it and i see a drop down menu to change the name, but i can't write any custom name. Only with gc.. I probably just don't find where to write the custom name.

[zenith widget]

show me where you are looking at

[zenith widget]

ok so use that

why do you want to use GC in conjuction with OBS.Live?

[slender epoch]

Because I suspected that only with gc can I use a different name for the bot. 🙂

[zenith widget]

Well if you click on the "change to" it will have 3 options

SE, your broadcaster name and "connect with custom name"

choose the 3rd option then connect the custom name

[slender epoch]

OK. I'm a fool. Of course it makes sense to enter the data of the other account and not that of the broadcaster. 🙂

[zenith widget]

well by default you are already logged in with your main account in obs.live, so no need to login again as a custom bot name

[slender epoch]

Ok i got it. Thanks for your fast reply and help. 🙂

[zenith widget]

sure

[toxic heart]

Hello!When you use the command !quote a random quote comes up and I noticed that if you use the command !quote #1 ,then number 1 quote is the output etc etc, can you somehow replace #1 with a viewer's name? and recall the quote by calling out his name? example !quote Shinshi

[lament blade]

hey guys just switched from streamlabs to streamelements ! so just a quick question really how do i change my chat window in OBS.Live from white to black ? thanks

[scarlet tiger]

@lament blade https://discordapp.com/channels/141203863863558144/494513233416421386/649491105951252480

[lament blade]

thanks

[lament blade]

Hey there - How can I change the bank details of Se.Pay? When I click Disconnect and Connect, Se.Pay always connects to the old data.
~

[wary halo]

@tight harness

[lament blade]

I want to stream assetto corsa, but game capture wont detect it, i launch obs like administrator, i tryed display capture but then game lags, any help?

[tight harness]

@lament blade I'll DM you about this

[wary halo]

@lament blade Assetto doesn't allow game capture because of anti cheat stuff

[lament blade]

a sh***

[wary halo]

you would have to do a screen/window capture

[lament blade]

kk @tight harness 🙂

ok

[tight harness]

@lament blade You may need to send a friends request, I can't DM you it seems

[lament blade]

is there a way to reduce lag in dosplay capture when asseto wont allow game capture

[wary halo]

depends on your setup and settings i guess

what res do you stream at?

is only the game laggy and not the stream?

then you could try to lower the video settings a bit in the game i guess

[foggy ether]

Problem https://stats.streamelements.com/c/go2den_pubg 404

[wary halo]

did you change your name recently?

[zenith stag]

so i have 3 subs right now and my overlay is saying i only have 1.

tried deleting and re-adding the widget, didnt do anything

[scarlet tiger]

@zenith stag When did you first sign up for streamelements?

[zenith stag]

a very long time ago, not sure exactly

should i remake the whole overlay?

[scarlet tiger]

Can you edit subcount in https://streamelements.com/dashboard/session -> goals tab

[zenith stag]

i can edit the "sub goal progress" but i dont see a sub count specifically

which by the way, the sub goal progress is correctly at 3

[dry hare]

yes

A goal is not a live count

Total subscribers widget will show you the current number of subscribers for your channel

[zenith stag]

thats the widget i have active, its not displaying correctly

[dry hare]

Inside the editor, click on Data >> Totals

[zenith stag]

ok inside the editor i cant edit it at all

[dry hare]

Take a screenshot of that page without the address bar, then screen shot your widget in the overlay editor without the address bar. I want to make sure that the data is valid and the widget is displaying incorrectly so we can pass it along

[steel idol]

is there a way to merge two accounts or add everything to a new account minus the twitch channel?

[dry hare]

@zenith stag can you expand the layers list and select your "Total subscribers" widget and screenshot it?

[foggy ether]

@wary halo No, but it works: https://streamelements.com/go2den_pubg

[dry hare]

It's showing 1, which is accurate for your channel

[zenith stag]

no, my channel has 3

i double checked twitch to make sure

[dry hare]

hmm....

that's interesting

[zenith stag]

also my sub goal progress is at 3

so its not a twitch not connecting to streamelements thing

[dry hare]

That can be reset in the "session" section

[zenith stag]

yeah but i havent ever reset it, so streamelements somehow "knows" i have 3

[dry hare]

@zenith stag can you post a screenshot of your twitch dashboard sub count so the devs can ensure they find out what is going on?

[zenith stag]

yeah one sec

[dry hare]

just grab enough from twitch that it shows the sub count

[dry hare]

thanks. I'll pass this up the chain

[zenith stag]

much appreciated. im gonna make a new overlay at some point soon and see if that solves it, but even if it does i figured pointing this out would be a good idea

[dry hare]

It may/may not. It could be something on the back-end that requires a reset of the Twitch connection. I've passed it up the chain, but with the holidays being here idk who is around

[steel idol]

how can i keep my overlays/youtube channel and loyalty settings etc. while moving a new twitch channel to my streamelements?

[round bramble]

@steel idol Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts

[forest breach]

Hi, I keep having issues with OBS capturing game windows. It seems to work for SOME games, but not others. I looked up the "black box" problems and tried a few solutions to make it work, but Couldnt get it going. This may be user error.

[steel idol]

that sounds mostly like what i want. but how do i do the merging? I don't need the other twitch channel im removing that entirely

[forest breach]

ah I appear to be in the wrong hellp section I apologize

[round bramble]

@steel idol You can find your JWT token on your account channels page ("Show Secrets" to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME:
This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

[jade remnant]

please DM me the tokens

along with which channel you want as the default for when you log in

[steel idol]

do you want the tokens for the two twitch channels or for the twitch/youtube that i want to keep?

[jade remnant]

from both accounts

[pale glacier]

So, I have a question. Why is it when some ppl raid your stream that it might raid with lets say 100 but only host with 20? I don't understand how or why the # difference is so HUGE. Shouldn't it be relatively the same if not close to the same amount coming from that one streamer who sent it?

[steel idol]

okay i sent everything.

[wary halo]

@pale glacier people leave, or are watching from another site and not directly on Twitch

[dry hare]

@zenith stag can you log out from the StreamElements dashboard and then log back in with your Twitch and see if your widgets are displaying correctly?

[mossy cove]

Ok I have a question can a streamer give themself points on their channel or does it just go with time. Because my streamer friend only has like 10k of their own channel points and it grows only with time. So is there a conmand that allows them to give themselves however much points they want ? So they can give the community more ?

[dry hare]

@mossy cove

[mossy cove]

Yea the thing is when she gives us points her points go down. When she did the command it didn’t give her points

@dry hare so maybe she should try again?

[dry hare]

As long as the command is enabled and their loyalty points are enabled, it should give points to whoever they want

[mossy cove]

!addpoints “her name” 50000

Would that work?

[dry hare]

i think so

[mossy cove]

Even themselves?

[dry hare]

dunno

i think so?

[jade remnant]

go here https://streamelements.com/dashboard/leaderboard/current

top right "give points"

[mossy cove]

Yea she gave us points but it didn’t work when she tried giving herself points

[dry hare]

As the streamer I don't know that you need points

[mossy cove]

They often give us points but since her points are limited she can’t give us a lot

I seen other streamers give ppl 10k points

But that comes out of their own points

I think maybe since it just started like a week ago maybe that’s why she has a little bit of points idk if it even just started now but we just learned about it now

@dry hare

[jade remnant]

!givepoints transfer points to another user

!addpoints give points to viewers

[mossy cove]

Yea I don’t think she can give herself points

Ty guys

[jade remnant]

please read my link above

[mossy cove]

I’ll try telling her to use that method on herself

I’ll send her the link

[wary halo]

i gave myself 1 million points

then gambled them all away

[mossy cove]

How?

[wary halo]

no problem at all

[jade remnant]

enough for 1 vbuck

[mossy cove]

I know a friend of mine gave viewers 1mil points and he forgot how the same night 🤦🏿‍♂️

@wary halo how?

[wary halo]

!addpoints (username) (amount)

[mossy cove]

Ok I’ll tell her to try it Ty guys!!

[clever scaffold]

Is there a way to disable the automatic message that goes off when someone redeems an item on the stream store?

[scarlet tiger]

@clever scaffold no

Idea here >>> https://streamelements.helprace.com/i1705-option-to-disable-chat-notifications-for-sound-store-redemptions

[clever scaffold]

So there's no way to play a sound command without SE outputting a store redemption notice @scarlet tiger ?

[scarlet tiger]

@clever scaffold via website or extension

[keen steeple]

Quick question on downscaling. My Base Canvas is 3440x1440 (ultrawide). My scaled resolution is 1720x720 to make the upload easier. Since it is literally cut in half, is there a downscale filter that would be better than another? I've head Lanczos is best but bicubic may be better if you are cutting every pixel in half

[round bramble]

@keen steeple The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

[clever scaffold]

That's what I figured @scarlet tiger , thanks for the help!

[frank lotus]

hello, I'm having issues uploading pictures for creating custom overlay. I can upload videos and sound but can not upload .png files?

[scarlet tiger]

@frank lotus which browser using?

[frank lotus]

edge

[scarlet tiger]

@frank lotus try chrome

[magic glacier]

Any ideas on how to add custom transitions/stingers? EZ on OBS Studio and Streamlabs,can't find an option here.

[frank lotus]

@scarlet tiger thank you it worked. Guess i have to switch to chrome lol

[scarlet tiger]

@frank lotus Streamelements is fully supported by chromium =chrome

[soft crescent]

hi guys, so i messed up my total tip amount during import from streamlabs. i managed to delete tip duplicates, but the total and aggregate tip amounts are way too high now. is there a way to reset those total numbers?

[scarlet tiger]

@soft crescent reset to 0?

[soft crescent]

@scarlet tiger I reset all of the widget session tabs, but it's not fixing the total and aggregate

the top tipper totals are scewed

total tips is also totally wrong - it should be 33 lol

[willow marsh]

Hey, how do i remove the streamelements bot from my channel?

[wary halo]

on your dashboard

[willow marsh]

Thanks :)

[kind iron]

rebel scum Jedi

[willow marsh]

wtf lmao