helpdesk-twitch

[limpid trout]

thanks alot!

[daring walrus]

Hello guys. I just changed my twitch password. I'm not sure where to sign into twitch from Obs studio. Could someone help?

[round bramble]

@daring walrus Streamelements on top of OBS -> Logout -> login

[daring walrus]

Thank you

[civic basin]

HI if i uninstalled this? does it remove my obs studio save?

or obs studio saves will all be fine, i just lose the plug in? :3

[safe zenith]

yo guys any idea how to set up Kappagen so it react on just one emote? Even when I put the slider all the way to 1, it only reacts to 2 consecutive emotes, not of the same type. It's like it needs to be "woken up"

[strong kernel]

Set it to On - show all instead of On - combo to show all emotes entered in chat.

[safe zenith]

It doesn't work sadly, still needs to be "woken up"

[jaunty reef]

Hey everyone... I'm having problems where it's showing alerts and everything fine. There just really laggy on the SE website and in OBS. Any ideas are gratefully appreciated.

[round bramble]

@jaunty reef Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[jaunty reef]

I haven't streamed with it yet it's a new overlay for xmas

[plush lily]

Hey guys! Short question.
Is there any option to translate lines selected in Russian?
It's a widgets panel at SE.

[safe zenith]

@strong kernel tried to remake the overlay and it still wasnt working, and then I found it. It's the bubble animation that is sleeping. If I change to any other it's working fine. You guys might wanna look into it

[strong kernel]

@plush lily This appears to be a custom event list by Nerd or Die. You will need to reach out to them for a translated version.

[plush lily]

I've reached to them and they told me that it's an event by SE 😕

[jaunty reef]

Ok restarted my pc still got the issue with laggy SE alerts?

[jaunty reef]

I saw someone triggering alerts, just curious to what is being found?

[strong kernel]

@jaunty reef You have too many heavy items on your overlay. I'd recommend starting by removing the hypecup.

[jaunty reef]

sounds good i'll try that now. I'll be honest I wasn't sure there was a limit lol

[plush lily]

@strong kernel are you sure though. that Nerd or Die can help me with that and SE can't?

[jaunty reef]

@strong kernel thank you it was the lights but now resolved thanks 😄

[strong kernel]

@plush lily The event list is entirely custom coded by Nerd or Die and includes references to their outside hosted Javascript that processes StreamElements data. They've also included a field for Locale that you've set to Russian (Russia). It appears to be their end that is processing the change in locale, as we don't have that sort of option in the overlay editor by default.

[fathom zodiac]

does anyone know if I can make custom command that gives out points?

or are points only associated with the modules?

[strong kernel]

No, the only command that can distribute points is !addpoints

[fathom zodiac]

can addpoints be used inside of a custom command?

[strong kernel]

No, commands cannot trigger other commands.

[fathom zodiac]

kk

[hexed minnow]

i have used streamelements for some time now with my twitch but looking to branch to mixer now that it is supported. I was wondering if there was a way to get the 2 accounts link and i could integrate all my overlays and alerts on both platforms.

[round bramble]

@hexed minnow Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts

[hexed minnow]

thank you! when it asks to import overlays it is greyed out when i sign into my mixer account. is this just because it is a new account?

[strong kernel]

That would be because your accounts are not merged.

[hexed minnow]

when trying to merge it says account already claimed

[strong kernel]

That's not merging.

Staff merges accounts.

Please send me the JWT tokens from both accounts.

!jwt

[round bramble]

You can find your JWT token on your account channels page ("Show Secrets" to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME:
This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

[storm crag]

Can someone help me get my stream elements to work in my chat, it just stopped working and I don’t know how to reconnect it

[magic glacier]

Hi! Just got my first donation. Can I get some help enabling TTS?

[strong kernel]

TTS settings are in the alertbox, and individual per alert type and variation.

[frosty stream]

what happens if uy have to fart

[strong kernel]

#dev-chat

[magic glacier]

got it

[stiff mango]

Not sure if this is the right place to mention it or helpdesk-obslive, but my store redemptions message is permanently visible upon opening scenes/switching to scenes in OBS. When I click reload overlays it goes away, but its really annoying to have to do that every time I switch scenes, and theres no way to edit/fix this is My overlays in streamelements. Should I post this to the forums as something needing to be fixed?

attached is the problem shown^

[strong kernel]

This is a known issue.

[prime bluff]

Quick question trying to stream on OBS my upload is like 15mbps but my stream either has no picture at all or it is a static image can anyone help?

[round bramble]

@prime bluff For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[prime bluff]

thx

[queen vector]

where do i find my stream key

[dry hare]

@queen vector Twitch dashboard

[grand basalt]

Is there an updated article about media share? I found this https://blog.streamelements.com/media-share-complete-guide-273f4cbc600d but it seems to be a bit out of date

[dry hare]

in terms of what?

[grand basalt]

How to setup media share

[dry hare]

ah

sorry It kinda became known as Media Request

So inside OBS Studio with OBS.Live under the StreamElements menu is Media Request. That will open the Media Request panel

Once it is open, you can turn on Viewer requests for songs, and if you have the media request widget enabled on your overlay it will play the audio to your stream

You can even enable the videos from YT that are requested as well

[zenith widget]

https://www.youtube.com/watch?v=17eUkoZ6eIs&list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv&index=9

[oblique marsh]

Is there a way to change my Tip leaderboard from Yearly to Overall?

[zenith widget]

I assume you are referring to the leaderboard located in the tipping link, right?

[oblique marsh]

mhm

[zenith widget]

Thats yearly by default unfortunately.

[oblique marsh]

I dont see a channel in the discord to give feedback of suggestions, Where might I go to do that 😅

[round bramble]

@oblique marsh Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[oblique marsh]

Thanks

[dry hare]

Damn bot is too fast

[oblique marsh]

lmao

[zenith widget]

[vital tree]

Hi there

not sure if this is known.. i'm facing some bugs with media share and OBS live

[dry hare]

What kind of issues are you having?

[vital tree]

I'm using multiple OBS profiles to switch between diffrent Streaming accounts,
if i switch to Account B, the Mediashare window and Streamchat is still from Account A

streamchat i could fix by closing and reopen with View>Docks

[dry hare]

When you switch profiles in obs, make sure to sign out of streamelements by clicking StreamElements in the menu >> log out

Then sign in with the correct account

[vital tree]

OOOOOHHH

thers a logout button 😄

[dry hare]

👍

Extra step but it makes sure that you see the right stuff

[vital tree]

cheeees. now i feel quite dumb 😄

[dry hare]

Well sort of extra step

Don’t.

I already forgot to do it twice tonight for testing some things

[vital tree]

thanks a lot 🙂

[dry hare]

np!

[daring walrus]

Hello guys. I've recently changed my password on twitch. I've signed into twitch from OBS but when I tried streaming. This error popped up. Could anyone help me? Thanks

[dry hare]

@daring walrus OBS Settings >> Stream >> Disconnect >> Reconnect

[daring walrus]

Heyyyyy! I'm live again lol Thank you @dry hare 😊

[dry hare]

👍

[fathom zodiac]

Are there any tutorials with the StreamElements API?

[zenith widget]

https://docs.streamelements.com/docs

In the channel description of #dev-chat

[fathom zodiac]

thank you

[summer folio]

Is it possible to increment a counter base on the first argument after a bot command?

${count counter +${1}}
Thats what I have so far, but it doesn't work

[zenith widget]

I belive that won't work

becuase ${1} is considered a string all around, even if a number is passed through it

[summer folio]

Is there a way to do it?

[zenith widget]

usually !editcounter is the command used to edit the counter variable

but I assume you want the community to do something specific.

[summer folio]

I want to allow it to be incremented

[zenith widget]

Check the first pinned message in this channel.

[summer folio]

That only increment it 1 at a time

I want to be able to increase the increment with a variable

[zenith widget]

There is no work around.

besides having a specific amount added like +5 or +12

[summer folio]

Ok, Thank you I will just make specific ones

[weak plover]

Hi guys,

I'm having some issues with not receiving the digest after the stream is over. Everything else is working just fine, thoughts?

Thanks!

[zenith widget]

digest after a stream? you mean stream report?

[small coral]

Do you have an Overlay for Bully: Scholarship Edition?

[zenith widget]

Unfortunately, no.

[worn shale]

@zenith widget I also wanted to ask if I understood correctly that ${random.pick} selects any random word from the input at all and cannot output sentences?

[zenith widget]

${random.pick 'picks' 'from' 'a' 'selected' 'list' 'of' 'words or sentences placed like this'}

[worn shale]

But I like it for some reason removes one word from the suggestions

[zenith widget]

what suggestions?

you mean the list inside?

[worn shale]

no, and ${random.pick ' '${user} throw TABURET on ${random.chatter}' '2' '}

[zenith widget]

Im not sure I understand

[worn shale]

I meant like this command_

But I think I understand what the problem is, thank you for your help

Okay, back to the Gif question-why does StreamElements consider the item a "passcode list" when selecting "sound effect"?

I mean, why would he misidentify a product?

[zenith widget]

Which items?

Oh you have just one

Where does it show that its considered an access code item?

[worn shale]

In the chat of my Twitch channel, it displays - you have successfully redeemed ugaga for 0 vikoins. You can get the code here

@zenith widget no, it was my fault. 🙂

It's okay

[zenith widget]

Btw i switched the bot from russian to english just to confirm the issue.

So you might want to change it back

[worn shale]

Well, thanks for saying) I wouldn't have noticed

[small coral]

how can I read my chat while in game? i only have one monitor

[zenith widget]

The only way is via your phone - via the twitch chat app

in chat only mode

[small coral]

ok thanks

[worn shale]

@small coral Or you can use the service Restream.io and his chat, which can lie on top of the game window. By no means advertising!!!

[zenith widget]

No worries

[sleek fox]

Good morning stream elements genius's! 🙂 ive been having trouble with my host alert for a few weeks now, it just hasnt been working when someone hosts my channel. But yesterday it started doing something wierd... i had 3 raids but 2 of them it came up with my host alert gif and sound and said it was a host when really it was a raid, but one of them did work with the proper raid alert.............any ideas?

[round bramble]

@sleek fox Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline
  Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

[sleek fox]

ok thanks, do you know why its using my host gif and sound for a raid with 52 people in it??

[zenith widget]

When there is a proper Raid or host - if someone raids, Twitch randomly sends us the raid OR host event first and we've sort of made it so the other won't play.

[sleek fox]

im a bit confused as i just hosted a channel im currently watching with 1 viewer and they got the host alert

[normal igloo]

what KeiZar said

[zenith widget]

So if we've received a host event before the raid event, the raid alert won't play

Also it highly depends if they are using SL or us.

cuz we handle host/raid events differently then SL

[sleek fox]

ok so i just leave my alerts how they are and hope they dont get mixed up?

[zenith widget]

If you have just hosts alerts on, regardless if we receive a raid event or host event, we will play the host alert

but if you have only raid alert on, it will only triggere when we get a raid event

[sleek fox]

ok so im thinking its better to get rid of the host alert?

[zenith widget]

only hosts alert*

[sleek fox]

i cant have both on?

[zenith widget]

You can have both alert types on. They will trigger based on which event we receive first. If someone raids you, but we get the host event first, we will only show the host alert, ignoring the raid event. Vise versa applies.
If you have ONLY the host alert on - we will trigger the host alert, regardless if we receive a raid event first.
If you have ONLY the raid alert on - we will trigger the raid alert ONLY if we receive a raid event.

[steady cairn]

Hi @zenith widget any update on the post stream emails not working?

[zenith widget]

I'll DM you.

[steady cairn]

thank you 🙂

[sleek fox]

@zenith widget Do you mean it will only mix them up with a host and raid happens at the same time? like within the same 5 mins??? ( sorry im a bit slow understanding this haha)

[humble ridge]

hey guys anyone know why my twitch is seeing black ?

on android phone

?

[zenith widget]

When being raided, in the back end Twitch sends us a Raid event and a Host event. Sometimes Twitch will send us the Host event before the raid event. Depending on how your alerts are set - we will play that alert and the above information about specific alerts being on/off @sleek fox

[humble ridge]

i unninstalled it and i restarted phone and after i reinstalled it and no effect is same black screen but i hear sound from stream

[zenith widget]

Are you streaming or watching your stream from your phone?

[sleek fox]

ok thanks @zenith widget 🙂

[kindred cedar]

why does my stream labs obs keep crashing over and over again

[zenith widget]

If you are having issues with SLOBS, its best to ask their Support.

[humble ridge]

i stream from pc and i watch from phone 🙂

and obs doesent work with amd video card ?

[zenith widget]

Check and see if its a black screen from your stream.

It does

[humble ridge]

i watch on stream from another phone and i see my stream

on pc if i watch i see stream

[zenith widget]

but from a specific phone you don't see your stream?

And you are using the twitch app?

[humble ridge]

ASUS ZENFONE SELFIE

AND I USING TWITCH APP

sorry for caps

[zenith widget]

WHY ARE WE YELLING?

[humble ridge]

but i streaming right now

😄

i use caps for rdr

sorry

[zenith widget]

I don't think we can help with this issue.

Don't worry about it

[cloud meteor]

Can we customize Tip Goal widget through custom CSS or it's not available right now?

[zenith widget]

There are a few of custom designed goal widgets in #widget-share

[young zodiac]

i need help to configure my stream any one cna help me?

[zenith widget]

If you are looking for general settings and are new to use OBS I suggest this video: https://www.youtube.com/watch?v=Zt_HVScA3Js

[rotund flower]

Hello, is anyone online to help me solve my issues?

I keep getting a message when I launch OBS that says "Failed to authenticate with Restream: Failed to get token form remote"

[jade remnant]

settings > stream disconnect your account
go to your restream account and turn off and turn on the option for your accounts
settings > stream connect your account

[rotund flower]

@jade remnant You're a fucking legend ya know that right?

[jade remnant]

https://tenor.com/view/embarrassed-shy-blush-blushing-oh-stop-gif-3555006

[rotund flower]

Thank you very much man! Much appreciated!

[jade remnant]

np 👍

[wicked jackal]

Hello bynogame donations do not appear what is the reason?

[normal igloo]

@wicked jackal have you got a notification by PayPal of the donation / s ?

[lament blade]

Question about the widgets. I know SLOBS has this thing:

They show for a few seconds, then disappear

Does SE have anything similar? Or just the default chat "window"?

[twin sentinel]

Take a look at the custom chat widget: https://github.com/StreamElements/widgets/tree/master/CustomChat

[lament blade]

I've... never been great with github. I see... 4 different files that seem like... patches?

With the description of what was fixed

But I'm not sure I see the download option? Or even the "main page" with summary/description?

[proven swallow]

I have a question about putting music on my streams? I have OBS and the Elgato, so is there a way where I can put a plug-in on my overlays or the different scenes on my stream?

[round bramble]

@proven swallow To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[blissful palm]

Hey all. Something weird is going on with the song request feature. When I try to test it or get a friend to do it. It queues the same video no matter what. Fear Before The March of Flames - My (F***ing) Deer Hunter. I simply can't get it to do anything else.

[scarlet tiger]

@proven swallow Which music? From media request?

[proven swallow]

Spotify @scarlet tiger

[scarlet tiger]

@proven swallow Are you using Streamlabs OBS or OBS.Live?

[proven swallow]

OBS.live

[scarlet tiger]

@proven swallow Desktop audio should suffice

but also be warned that it is against Spotify TOS to use it for your streams, doing so is at your own risk

[proven swallow]

Alrighty thanks for the heads up ! @scarlet tiger 🤣

[lament blade]

@round bramble sorry and I respect every

Everyone*

[cedar atlas]

hello quick question do i need a capture card in order to use the overlays on stream?

[wary halo]

are you streaming from a console?

and which one?

[cedar atlas]

yes im streaming from PS4

[wary halo]

you can get a capture card or use remote play to stream it to your pc

and then you can add it as a source to OBS

and then you can make your overlays in the overlay editor on your streamelements dashboard (the website) and add those as another source in OBS

[cedar atlas]

awesome sounds good thank you for the help

[lament blade]

Hey guys i need help with obs, i cant hear my alerts ...

i hear it when i test it with streamelemts but i cant hear it in the stream 😦

[jade remnant]

have you added them to obs?
check settings > audio and make sure your sound devices are correct
does anything show in obs when you emulate them

[lament blade]

Oh sry now its fixed, in obs my sound is from my headset and i didnt used my headset yet so its fixed but i have a another problem

im playing fifa 20 on my ps4 and want to hear my sound on my headset? is this possible?

[wary halo]

yes

in the mixer click on the cogwheel from the game audio and go to advanced audio settings

then put that source on Monitor and Output

[lament blade]

GOD!

Thank you so much!

[wary halo]

[lament blade]

This Community is so nice thank you so much! 😄

[wary halo]

no problem!

[round bramble]

@lament blade https://tenor.com/view/no-u-keanu-reeves-got-it-gif-14479787

[lethal tide]

Is it possible to have a command / response have a line break and BOT send as two different messages in chat? For example: In the answer field, I put:
Line 1
Line 2
And in chat does the bot send Line 1 first and then in another message send Line 2?

[jade remnant]

twitch doesnt support line breaks,
i think theres a way to have it "look like" line breaks,
but nothing that is really done here

and it will all be one message,
the only way to have 2 messages is if you go over the character limit.

you can try to set a command with an alias message attached so the first response from the bot will trigger the alias,
however im not sure how strong the bot is, as this is set up so the bot cant trigger other commands to prevent loops

[lethal tide]

Got it. I wanted to create an "advanced" command, but from what I see, there is no way to create it in StreamElements due to BOT limitations.

[storm delta]

hmmm

[scarlet tiger]

Uncheck "limit to music" in https://streamelements.com/dashboard/mediarequest/settings

@storm delta ^

[storm delta]

Yeah but he requested music

[scarlet tiger]

@storm delta please send screenshot your settings in https://streamelements.com/dashboard/mediarequest/settings

[wanton mango]

According to the YouTube API, that video is categorised under videoblogging and not music

[scarlet tiger]

Uncheck "limit to music"
Some music videos may not be marked as music.

[storm delta]

ok

[blissful palm]

Hey again :] I wrote earlier, maybe no one saw it. But anyways. The mediashare function is acting up for me. No matter what link ppl post after !sr it defaults to the same weird video everytime. I've banned the video & now even though ppl post a completely different url after !sr The bot say the same url that i banned & times out that person! Help!

[tight harness]

@blissful palm Do you have Block Hyperlinks enabled in your Twitch settings? This will change the link to 3 asterix and then the bot will search for a YouTube video with 3 asterix in the title instead of the linked song

[blissful palm]

Thank you that worked for the song. But how do i setup so ppl don't get timed out for posting the youtube link? I still wan't regular links to be deleted?

[earnest jewel]

hey, when i add alerts in allerts widget it's laggy on stream, but not in streamelements overlays, what it could be?

[dry hare]

@earnest jewel Check your OBS Settings for hardware acceleration -- OBS Settings >> Advanced >> scroll down and uncheck the hardware acceleration checkbox

[earnest jewel]

@dry hare it's off

[dry hare]

So when you have an alert go off while you're live, does your entire video experience the "laggy" feeling, or just the alert?

[earnest jewel]

only alert, may be the case could be duplication from another overlay? but it's to hard to make it on every screen from scratch -.-

@dry hare i fixed it when enable the hardware acceleration

[topaz umbra]

howdy guys im trying to edit the alert sounds for the new fireplace webcam overlay is this possible?

[storm delta]

Anything i can do ?

[wanton mango]

Try enabling dynamic font size in Text settings, then make the bounds the same width as the box

[storm delta]

I'll try

thx

[daring minnow]

Hi all, I have a question about the tipping system. Does SE take a cut on tips through the tipping system?

[storm delta]

@wanton mango Some more help 😄 ?

How to set dynamic font ?

[wanton mango]

@daring minnow SE doesn't touch the money at all, it's just a pass-through service, but PayPal takes a fee I believe?

https://streamelements.com/dashboard/tipping/fees

Regular Tip Fees: 2.9% plus $0.30 USD (StreamElements does not take any cut of tips)

[elder sorrel]

[daring minnow]

where does SE make money to support their system? Seems like there are 0 fees

[storm delta]

Its the same

[wanton mango]

Your label's box is still too wide, grab the black dot in the corner of the label and size it down to fit the background

[storm delta]

thx ❤️

[fiery blade]

How would I go abouts getting chatstats for my twitch page?

whenever I go to https://stats.streamelements.com/c/abeni it just says 404 - page not found

[scarlet tiger]

@fiery blade Have you renamed yourself?

[fiery blade]

Yea I had like a year ago

I used to go by beniau but now its aBeni

@scarlet tiger

[scarlet tiger]

@fiery blade fixed

[fiery blade]

thx homie @scarlet tiger

[plush lily]

Hey @strong kernel , regards to my question yesterday (translating widget names in Nerd or Die package). I had a chat with their company representative, who told me following

I still can't translate this =/

[dry hare]

what language do you have set in your SE Dashboard?

[plush lily]

Russian

[dry hare]

just wondering if that was a global setting 😉

That's an event list right?

[plush lily]

@dry hare yup

[dry hare]

like this one?

[plush lily]

I'm not sure. When someone interacts with my stream, it shows up there

Its an event list

[somber scroll]

Hiya! is there plans for twitch channel point redeem alerts?

[wary halo]

i don't think so, and i don't think they can access the api for the channel points yet because it's not that old, but i could be wrong on that

[somber scroll]

ah, the twitch activity feed for the redeems is just kinda sad so I was hoping yall were working on it, but I don't understand these things so I guess it would happen later if at all?

[wary halo]

i don't know if it's planned at all, i haven't really see anyone ask for it yet

[storm delta]

There is still some problems whit dynamic font size 😦

[lament blade]

Hi! I have gone through all the steps to change the chatbot name but it's still not showing up in ground control T-T

I've joined/parted my bot and restarted gc as well

[pure umbra]

Hey guys is any of you having issues after the OBS update?

[wary halo]

Yes, there is someone else right now in #helpdesk-selive with the same issue

[pure umbra]

@wary halo oh my bad I posted in the wrong channel, thank you Ruben

[wary halo]

no problem

[balmy pawn]

Can you somehow reset the chat stats?

[strong kernel]

Yes. If you would like to your chatstats, let me know.

[balmy pawn]

actually, it's not for me, but for a streamer who i am an editor of

can i dm you?

[strong kernel]

Not necessary. Only the streamer themselves can make this request.

[balmy pawn]

so he has to come here?

[wary halo]

yes

[balmy pawn]

gimme a sec then

[pure onyx]

@balmy pawn @wary halo I am here

[wary halo]

@strong kernel

[strong kernel]

@pure onyx Would you like to your chatstats, knowing upon confirmation it will be done and cannot be reversed?

[hexed delta]

Hi, i cant log in to twitch true obs streamelements now?

[strong kernel]

@hexed delta This is a known issue likely on Twitch's side, check out the conversation in #helpdesk-selive

[pure onyx]

@strong kernel Yes, please

[balmy pawn]

coming here asking for resetting the chat stats leads me to the question: why don't you make it a feature for everyone on the dashboard?

[strong kernel]

https://tenor.com/view/megumin-konosuba-explode-boom-gif-13780914

[wary halo]

@balmy pawn because people are going to click it by accident and then rage that everything is gone and can't be brought back

[balmy pawn]

make a confirmation window then

or something like that

[wary halo]

it sounds simple yes, but how many people are reading a confirmation window? they just click OK

[balmy pawn]

that should be their problem after resetting the stats

[wary halo]

true

[balmy pawn]

anyway, gonna go now boys, have a good one

[pure onyx]

Thanks, cheers!

[wary halo]

[hybrid quartz]

Why is my stream being pushed to facebook and cannot connect to website

[deep widget]

Is there anyway to refresh the emotes that it uses in Kappagen/Emotesplosions? We've changed emotes months ago and its still using the old ones.

Tried de-selecting Twitch Sub Emotes, saving and re-selecting

[twin sentinel]

!emotes update in your chat. The bot should answer this command. If not, enable the commad in the default commands page.

[round bramble]

@hybrid quartz Streamelements on top of OBS -> Logout -> login

[harsh turtle]

Hey, have a question regarding fps in stream

I get my normal like 60+ in-game but on twitch it hardly moves, then freezes

[round bramble]

@harsh turtle Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[strong kernel]

Your OBS is running on an integrated GPU. That's what's going wrong here.

And your CPU is overloading.

Does your laptop even have its own dedicated GPU?

[harsh turtle]

No, it's some trash thing

[strong kernel]

You're not going to get anything worthwhile from it, then.

[harsh turtle]

Got it, thank you!

[sweet palm]

my overlay is no longer showing up on stream

[plush lily]

@strong kernel is there any hope that you guys will help me with my problem?

[strong kernel]

The API call cannot be translated before being sent to Nerd or Die's system.

[plush lily]

So, everyone get english version of the event widget?

Is there any option to change browser source link of a duplicated overlay?

[strong kernel]

Every overlay has its own URL. A duplicated overlay is no exception.

[plush lily]

Thanks, maybe was a glitch in OBS, or I'm just dumb Q_Q

[lament blade]

Hey Guys! any clues on how to change Scenes on StreamElements with a command from the Chat?

[strong kernel]

There is no way to control scenes from chat. While you might be able pull off having a command show or hide specific assets in a widget, this would require substantial custom coding.

[wanton mango]

(psst https://twitter.com/MikeyHay/status/1196519671819898881 )

thefyrewire (@MikeyHay)

Add some new stuff to Triggerfyre over the weekend... say hello to a new category- OBS!

You can now switch scenes and toggle sources, either indefinitely or for X seconds, all through chat- complete with the full range of advanced options just as with the other triggers ...

▶ Play video

Twitter

(soon)

[lament blade]

Thanks, now, i am asking because Mr.Gregles can do it, for example he changes from the Chat, the camera shots/Scenes/Graphics.
now, how he does this? i am not really sure, maybe custom coding like you say

[dry hare]

@wanton mango when!?

[deep widget]

Is there anyway to make a command for current sub points? Does Twitch provide this data to 3rd Parties?

[wanton mango]

${channel.subpoints} is the variable

[dry hare]

I have no problem doing QA for you 🙂

[fathom zodiac]

question does the Emote pyramids reward points?

[strong kernel]

It does not.

It's purely for fun.

[fathom zodiac]

same with Emote Combos?

[strong kernel]

Correct.

[fathom zodiac]

good to know!

does it take into considerstation the sub emotes?

[strong kernel]

Hm?

For emote combo?

Yes.

Type !emotes update in your chat to make sure it recognizes all of your current emotes.

[fathom zodiac]

you have to do that everytime?

[vapid tulip]

Good evening my dudes, just wondering if anybody has experience with or would know why my alerts would be lagging? All of my alerts are webm and uploaded to SE, today my raid alert was very laggy as well as my bits alerts. Is this on my end fix wise?

[scarlet tiger]

@vapid tulip Streamlabs OBS or OBS.Live?

[vapid tulip]

@scarlet tiger OBS.Live

[unborn sandal]

im having trouble with streamelements

[scarlet tiger]

@unborn sandal What trouble?

[unborn sandal]

i use streamelements with twitch but now i also use it for mixer, butstreamelements is confused and doenst let me merge acconts

its the same name on both twitch and mixer but it treats it like its separate

[scarlet tiger]

@vapid tulip Have you tried to disable the browser hardware acceleration in OBS?

[round bramble]

@unborn sandal Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts

[unborn sandal]

im not sure if i want to merge accounts, but I would like to be able to edit my twitch channel. every time i open stream elements it only opens the mixer side

[strong kernel]

Well, that's remedied by using the log out option in the top right, and then clicking the Twitch button on our homepage.

[unborn sandal]

it keep relogging me back into my mixer. let me try again.

ah i get it now. ok thanks it works. i had to close my other browser that was open, it was preventing me from logging out properly. Works like a charm now.

[strong kernel]

You know this channel thing, though?

If we merge your channels, you can swap between them quickly using that instead.

[unborn sandal]

oh thats cool

thanks

btw so happy StreamElements came over to Mixer.

[strong kernel]

If you'd like us to merge your channels, send me the JWT tokens from both channels.

!jwt

[round bramble]

You can find your JWT token on your account channels page ("Show Secrets" to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME:
This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

[unborn sandal]

ok i will consider it

[vapid tulip]

@scarlet tiger sorry, I have not. Thank you, I will give this a try!

[gusty ice]

So im editing a widget that reads tips to read subs, I did some work and got it to work with subs but however gifted subs kinda mkes it get weird is anyone able to message me that knows how to deal with it?

[strong kernel]

What's the issue, exactly?

[lunar dagger]

Howdy. Is there a better option for picking a random person (like for quick impromptu giveaways) than ${random.chatter} ?

random follower, or at least someone who's said something in chat would be nice.

[strong kernel]

That'd be the best option.

[left jetty]

Hello! I am trying to use Marbles on Stream where to !play it costs viewers loyalty points. Marbles doesn't allow custom commands so I MUST use !play. Even when I enable the command, enable media request, assign points to the command it still will not deduct points for using !play. Any ideas to make points deduct for using !play for Marbles on Stream?

[strong kernel]

@left jetty Don't edit the default command that you've disabled anyway. Make a custom command for it instead.

[left jetty]

hi @strong kernel i can make a custom !play command?

[strong kernel]

Yes, of course.

[left jetty]

wow! thank you so much @strong kernel and for answering on Twitter too. You guys are really on top of your game!

[lament blade]

yo my media share is echoing for some reason has anyone else had this problem

[round bramble]

@lament blade Make sure to ☑ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[lament blade]

bruh that's it

[neat depot]

Hi, is there any way to create a custom tip goal widget? I tried to create a custom widget and copy the fields HTML, CSS, JS e Custom Fields from a custom tip goal widget made for Streamlabs but it didn't worked..
I don't know too much about programing but any tip to helpme is very welcome.
The custom tipgoal widget I mentioned is this one:
||https://nerdordie.com/product/free-christmas-overlays-and-widgets/||

[dry hare]

Ask in #dev-chat

Pretty good html/css wizards in there

[neat depot]

Thx @dry hare

[left jetty]

@strong kernel it worked!!!

https://tenor.com/view/thankyou-aliceinwonderland-gif-9790628

[deep widget]

What currency is the "Total Revenue from this stream" in?

(post-stream email)

[zenith widget]

It should be the one you have set for your account

[lament blade]

Question: It seems StreamElements bot timed out a viewer for posting a link as part of a !songrequest. Is there a way to keep it from doing that without turning link protection off?

[zenith widget]

Whitelist youtube in the link protection

[lament blade]

ah, that would make sense, thanks 🙂

[zenith widget]

https://youtube.com/ is what you whitelist

[lament blade]

ok, thank you. I would have thought the bot would have a built in override to not time out a link that's part of the built in !songrequest command, but putting youtube in the whitelist is a good work around, thanks again.

[lament blade]

ok my media share audio is really delayed on stream does anyone know how to fix it?

[zenith widget]

What do you mean by "delayed"?

[lament blade]

video shows up before audio

only on stream though

for me it seems fine

[zenith widget]

what?

[lament blade]

idk man

[zenith widget]

how can it be fine for you on your side of OBS but its not fine on Stream?

[lament blade]

no idea

I'm streaming rn if you wanna see it live

[zenith widget]

how am I suppose to see your OBS?

[lament blade]

fair

[zenith widget]

i mean you can display capture it

[lament blade]

ya

did you check it?

[zenith widget]

Well I do not see any OBS on the stream

i just saw OBS

and audio was fine with the video

is your entire stream delayed?

im gettig confused

[deep widget]

@zenith widget when you say "the one you have set for your account", do you mean the currency you have setup in your Tipping Settings - as revenue is obviously more than just Tipping this doesn't make a whole lot of sense

[zenith widget]

Well if you start combining tips + raw value of subs(which from what I know, that is the only 2 things we show as raw value) and combine them, then that should be the total revenue you get

ooh and cheer value

(really old stream report of mine)

[deep widget]

so the setting for all three (subs, cheers and tips) is controlled in tips?

[zenith widget]

more or less - as you ca see the currency for me is in EUR

while the "show me the money" part is in USD

which at the time I assume is converted

as 5+5 is not 8.86

[modern rampart]

can i get some help setting up some overlays

[topaz umbra]

i need some help

[zenith widget]

What is the issue you are facing?

@modern rampart What kind of help you need?

[modern rampart]

nvm i think i got it thanks though

[topaz umbra]

my question is with the new fireplace webcam overlay ive noticed we cant edit the alerts any particular reason for this?

??

[zenith widget]

One moment, checking.

[topaz umbra]

thankyou

[topaz umbra]

your a clever one thankyou

[zenith widget]

I didn't knew it was setup like that

now we know 🙂

[topaz umbra]

i appreciate that i love the overlay so i use in in my streamlabs obs

[storm delta]

Dynamic font problem...

Help ?

[lament blade]

take off grid form, think you can do ctrl and drag the corners

[storm delta]

Thats not the problem

Dynamic font its bigger than it have to be

[lament blade]

font size on each line?

[storm delta]

No

On donation and sub

[lament blade]

I haven't used this yet but does each line have a way to edit the font size? like are they all size 20 or whatever

[zenith widget]

I don't see the same issue

[storm delta]

I tried whit different name

[zenith widget]

I saw what the issue was

so i added {amount}

and it fits better

[storm delta]

It has to be like 20.on font but its 40

[zenith widget]

just set the size of the widgeet to be the size of the image background

[storm delta]

I set it.like that

[zenith widget]

what i meant to say - don't use dynamic font

[storm delta]

Why ?

Yesterday someone told me.to use it

For bigger names

[zenith widget]

For bigger names - yes it makes them look small and compact

but ffor short names it doesn't work well it seems, unless

you add this

[storm delta]

Yeah but if there is big name like top bit name how will be like

[storm delta]

Is this dynamic font or no ?

[zenith widget]

this is the end of the widget if we set it like that

yes

so the dynamic font make the font big as much as the width of the widget

if its a short text its gonna cut at the botton

[storm delta]

Im not sure i understand this xD

[zenith widget]

Динамичния фонт се разтяга хоризонтално колкото е дадено място, но не го интересува че долната част на уиджета е малко

[storm delta]

Hmm

Значи как мога да го направя

[zenith widget]

оставяш го с {amount}

[storm delta]

Че вчера като ми дадоха битове излезе от снимката

[zenith widget]

което ще помогне на късите имена

да фитнат подобре

[storm delta]

Хм..

То преди на кво беше

[zenith widget]

без {amount}

[storm delta]

Да ама тва е за съб xD

[storm delta]

Hm..

Nz

[storm delta]

Ela ls

[weak delta]

With the social media overlay in #widget-share - anybody know of the exact settings to be CONSTANTLY cycling?

https://strms.net/social-media-rotator-by-thefyrewire < -- This one.

[zenith widget]

@weak delta I think its the loop cooldown

[weak delta]

Yeah, smallest I can get it is 1 minute.

Thought of increasing the MS count but that just makes one stay forever then eventually cycle.

[zenith widget]

@wanton mango will be able to help make it constant cycling

[weak delta]

Thanks! I was worried about tagging them. Hopefully they see this later. 🙂

[wanton mango]

@weak delta have you tried setting the loop interval time to be super low? Like 0.01 or something. If you want to make it just 0, change the comparison sign in the JS on line 9 from > to >=

[weak delta]

Let me try, I assumed I couldn't go lower then 1 as the settings only let me choose minutes, or hours.

Yeah that worked.

Is there a staff that can look at a stream and see if they see this glare on the camera with SE app?

It isn't present on Labs but is on elements, not sure if it is a known thing or not?

I don't think it is an Elements thing exactly but it seems to be only present then?

[zenith widget]

SE app?

the only app i know if is our mobile app

[weak delta]

StreamElements App

Yes, it is an IRL mobile stream.

It may have just been solved though.

[zenith widget]

If theres a glare or something - see your camera settings prior to opening our app and make sure to clean the lens just in case

[weak delta]

Yeah, is a thing with the light on the lens. Was just weird 'cause Labs didn't have issue but it's more or less solved now. Thanks!

Is one of the staff known as FriendlyGeeks?

[zenith widget]

Anyone in red is a Staff member.

He is not around though. He left.

[weak delta]

Oh, dang. I just wanted to thank him. He helped me out with something a few weeks ago that I only now was able to get working 100% with the advice he gave me.

[zenith widget]

Thats awesome!

[weak delta]

Yeah, huge delay in from when he told me how to fix it and when I was able to get it fixed but his advice worked 100%.

[lament blade]

Hi I have a problem with the alerts. When the message + tts is too long the next alert starts playing before the tts of the first one is finished. Does anyone know how i can fix this?

[zenith widget]

That shouldn't really happen

the next alert should wait out the TTS

[lament blade]

It also wont let me skip the first alert when both are playing at the same time so i have to reload the overlay

[zenith widget]

whats your username?

[lament blade]

on twitch erdaximus

i only tested it with redemption alerts

[zenith widget]

But other alerts work fine?

[lament blade]

i can only test redemtions with tts message

[zenith widget]

I'm trying to reproduce this on own oveerlays with redeeming an item with TTS

its not overlapping for me

[lament blade]

even if the redemtion message is very long like 250 to 300 words?

[zenith widget]

yes

the store item doesn't even have a sound on it

and the TTS didn't overlay it self

So are you refeerring to the actual sub/follower/etc alert overlapping the TTS in the redemption alert?

[lament blade]

the text messages from the users redeeming an item are overlapping

i activated "allow user to add a text message to the alert" in item settings and whenever the message is too long the next redemtion alerts starts playing before the first one is finished

[zenith widget]

As I mentioned, your redemption item doesn't have a sound

and i tested it just now on your overlay

the TTS didn't overlap

[lament blade]

the alert itself isnt overlapping only the tts that reads the user message

[zenith widget]

I was not able to reproduce the issue on your overlay or my own.

Unless you have a clip or VOD timestamp of it happening

then I'm unable to find the issue and i tried :/

[lament blade]

i can try to make a clip

[zenith widget]

if you don't have it happening on stream, then record the audio of it happening with OBS

and toss the recording here

[lament blade]

i made a clip and where you can see it overlapping

is it allowed to post a link?

[lethal tide]

I am configuring StreamElements to run AD on the channel. Is it also possible for BOT to warn in chat that 1 AD will be displayed?

[round bramble]

@lethal tide To have Streamelements run ads for you, make sure:

1. Streamelements is added as an Editor to your Twitch Channel here: https://www.twitch.tv/dashboard/roles
   2.A) To make a timer, go here: https://streamelements.com/dashboard/bot-timers - add a timer with a response "/commercial" and 5/10/30/60 for the duration of the ad - example: /commercial 30
   2.B) To make a command trigger an add go here: https://streamelements.com/dashboard/bot-commands/custom-commands and add a command with response "/commercial" and 5/10/30/60 for the duration of the ad - example: /commercial 30

[small coral]

Hello how can i remove the "Redeemed" word on my Overlay?

[jade remnant]

its a known issue, just need to refresh the overlay until the fix is implemented

[small coral]

Thank you

[lament blade]

i made an obs recording showing the alert tts overlapping

[cold root]

I accidentally banned the streamelements bot but it is not in my banned users and does not work pls help

[scarlet tiger]

@cold root part/join bot from your dashboard, type /mod streamelements in your chat

[cold root]

thanks

[jade remnant]

@lament blade make sure any other browser sources are set to shutdown

[round bramble]

@lament blade Make sure to ☑ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[scarlet tiger]

@cold root working?

[cold root]

Yeah I had to unban it first

[lament blade]

thanks but i already tried and it still does not wait until the first message is finished. In the video the messages are not the same i just redeemed two messages with the same text to see if they will overlap. the issue is that the two messages are overlapping

[drifting ibex]

hello friends 😄

[round bramble]

@drifting ibex Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[drifting ibex]

so, my watchtime command isnt working, and i have loyalty enabled. returns with 0 seconds

[round bramble]

@drifting ibex 10 minutes of watchtime are given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled for watchtime to work properly.
There is no direct link between watchtime and all-time points.
It can’t be calculated from the amount of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in chat at that time.
Giving points to a single user does NOT affect all-time, only when giving to all in chat.

[drifting ibex]

thank you

[lament blade]

Hello everyone!
Had some trouble with setting up timers for a twitch channel I am moderating.
Experienced weird delays with my initial setup, but by searching this channel I found out that I need to change the setting for chat lines to zero in order to get the result I'm looking for -- which is currently not possible.
Now, here is the question: could anyone tell me when the mentioned fix will be live?
The problem for me is, I need to get back with the streamer I'm working for. A rough estimate or info about time frame would do, but I need to be able to come up with an alternative soon in case the problem can't be solved with StreamElements.

[scarlet tiger]

@drifting ibex !watchtime is a default command, it should be here - https://streamelements.com/dashboard/bot/commands/default

[lament blade]

!timers

sorry, didn't get that 😦

[scarlet tiger]

@lament blade https://discordapp.com/channels/141203863863558144/199460642975907840/508911738528333849

[lament blade]

@scarlet tiger yeah, thanks. I already read that
the question was when can I expect the fix for the chat lines bug

[drifting ibex]

it was @scarlet tiger but i didnt wait long enough for it to enable

[round bramble]

@drifting ibex Follow these steps to grant managers/moderators access to your dashboard:

1. Click on your Channel Name at the top of the dashboard and select Settings
2. Create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)
3. Send this invite to a mod/manager to give them access to your dashboard. The link is one-time-use and expires after 72 hours if not accepted
   Video tutorial: https://youtu.be/zl_h-ttZDF0

[scarlet tiger]

DM me invite link, please.
Editor access

[drifting ibex]

i already got it sorted brother

[scarlet tiger]

@drifting ibex fixed?

[drifting ibex]

yeah i just wasnt patient

[lament blade]

@scarlet tiger this is the problem:

I can't set chat lines to zero

that's a bug, correct?

[scarlet tiger]

What do you need it for?

[lament blade]

a simple timer that displays the message every 35 mins

I've got old timers which have the value set to zero

new ones I set up will switch back to 1 when I hit save

if it helps @strong kernel was talking about this earlier:

NethyrLast Friday at 4:38 AM
Nothing to be done right now.
We're aware of the issue and a fix will be implemented.

[scarlet tiger]

The timer cannot be set to 0 currently.

Unfortunately

[wanton mango]

If you can get me bot supervisor permission for said channel I might be able to help

[lament blade]

@scarlet tiger I got that, tyvm. that doesn't answer my question though 😉

@wanton mango is that possible if I'm moderating the channel for somebody else?

[scarlet tiger]

@wanton mango How to fix it?

[wanton mango]

Not a fix, just a temporary workaround, through the API (if it's urgent). I'm not even sure if it's a bug or if it setting it to 0 makes a difference, it could still be treated as one chat line needed to activate, to require at least one message to have been present in chat for the timers to go off, otherwise you may end up with a wall of timers over time and no one talking

I think only the streamer can generate the invite

[scarlet tiger]

Yes, only streamer/owner

[lament blade]

otherwise you may end up with a wall of timers over time
that's what we experienced in our test run yesterday 😁

[wanton mango]

Personally I think one chat line is fine, as long as someone sends a message, 35 minutes later the timer will appear

Wall of timers is usually due to multiple timers with similar/same settings to each other, do you have that?

[lament blade]

yepp, figured that out
so a temporary solution is adjusting the intervals for each timer and wait until you guys implement the fix so chat lines can be set to zero again

correct?

[wanton mango]

I suppose it depends, but maybe you'll find this useful: https://thefyrewire.com/docs/api/twitch/paste-library/#looping-stream-info - it's a way of creating one single timer with all your responses, and each time the timer is fired it'll select the next (or random) response

[lament blade]

oh! that would be perfect tbh!

just went through this really quick, but it sounds exactly like what we try to do

@wanton mango I'll try to set this up and keep you guys posted
thanks for your effort and time 😃

[weak delta]

Am I missing something?

For bits

Doesn't work. Is there another setting somewhere else?

[elder sorrel]

Check your variations.

[weak delta]

Oh god.

I have many.

Do I have to enable TTS on every single one?

I do. Woe is me.

[elder sorrel]

Yep yep

[wary halo]

[weak delta]

Yup, that was it. Holy tedium.

[fringe bluff]

Hi everyone. I'm having trouble with gameplay audio on my stream. My mic audio is fine and I can hear the game through my headset; but it's either silent on stream or has a buzzing sound. Can anyone help? 🙂

[hollow frigate]

i am trying to do my StreamElements loyalty setup. But there is no settings for subs or cheers. Please help

[normal igloo]

@fringe bluff on obs?

@hollow frigate did you recently get twitch affiliate / partner?

[hollow frigate]

affiliate yea. Few days ago

[normal igloo]

try logging out and logging back in

[hollow frigate]

sweet thanx. Forgot the number one rule of technology "turn off and on" lol

[normal igloo]

That fix it?

@hollow frigate

[hollow frigate]

yup

thanx

[normal igloo]

np

[fringe bluff]

@normal igloo yeah the streamelements obs

[round bramble]

@fringe bluff For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[fringe bluff]

?

[hollow frigate]

is there a way to have my StreamElements tips show up on SLOBS alertbox?

[normal igloo]

nope as SE and SL are two separate companies you can use the alert widgets from SE on slobs just be aware SL tends to block SE assets so not sure if they would even really work

[hollow frigate]

okay thanx

[normal igloo]

np

[fringe bluff]

so no one can help?

[tight harness]

Did you check that you've set the right audio device in your audio settings?

[fringe bluff]

yeah mate]

[normal igloo]

thx Sean

[hollow frigate]

theres no setting in the loyalty for giving extra points to active chatters right?

[scarlet tiger]

@hollow frigate No

[round bramble]

@hollow frigate Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[fringe bluff]

Does that look right?

[small hill]

i am trying to close my twitch account so that i can add it in the Youtube account but it keeps saying invalid username 😐

[normal igloo]

@fringe bluff out of interest you wouldn't be on a ps4 would you?

[fringe bluff]

i am yes

[lethal widget]

quick question, can you get SE media request to be followers only?

[normal igloo]

usb headset ? @fringe bluff

[fringe bluff]

nope, plugs into controller

[normal igloo]

no @lethal widget

[scarlet tiger]

@lethal widget try followers only chat

[lethal widget]

fair enough

ty

[normal igloo]

@scarlet tiger that's not related to the question

@fringe bluff that's your problem

so I'm guessing Jack cable right?

[scarlet tiger]

@normal igloo I guess I didn't understand the question.

[fringe bluff]

Yeah jack cable from the capture card to pc

[normal igloo]

Don't worry MrJaroslavik

ok so @fringe bluff here is the ultimate question does your tv / monitor have a jack port?

[wary halo]

42

[normal igloo]

?

[wary halo]

that is the awnser to the ultimate question

[normal igloo]

oh haha ruben

[wary halo]

[small hill]

Using close my account returns an invalid username

Any fix??

[normal igloo]

mmm @wary halo ^^

[scarlet tiger]

@small hill https://discordapp.com/channels/141203863863558144/270206314561404928/651948400702652426

[normal igloo]

oh thx MrJaroslavik

[scarlet tiger]

[wary halo]

but why ask that in Twitch channel?

[scarlet tiger]

🤷‍♂️

[normal igloo]

https://tenor.com/view/will-smith-why-not-queendugif-gif-13653940

[scarlet tiger]

What can you do?

[wary halo]

i can do this:

[fringe bluff]

@normal igloo yeah buddy one green one black

[normal igloo]

Ruben just deal with it bro

[small hill]

@scarlet tiger i dont get it

[normal igloo]

https://tenor.com/view/elon-musk-elon-musk-spacex-tesla-gif-14082977

[scarlet tiger]

@small hill just issue with youtube

[normal igloo]

@fringe bluff ok put your headphone jack cable into the port then you should have audio

[small hill]

It's been like this for months now i tried it ages ago same thing and this is for twitch @scarlet tiger

[fringe bluff]

gameplay audio on stream?

[wary halo]

why do you want to close your account @small hill

[normal igloo]

yep should do @fringe bluff

[fringe bluff]

But once I do that won't the game audio come out of my other monitor too?

[small hill]

@wary halo so i can add it inside the youtube dashboard

[scarlet tiger]

@small hill You've renamed yourself.

[small hill]

@scarlet tiger i think yeah whic username does it need?

I'm usin the one it shows in the dashboard

[scarlet tiger]

Screenshot?

[small hill]

doing that but invalid username

[scarlet tiger]

@small hill try old username

[small hill]

did still nothing

[normal igloo]

@fringe bluff other monitor ?

[small hill]

nvm small cases worked with old username thanks @scarlet tiger

[scarlet tiger]

@small hill resolved?

[small hill]

i think so yeah it signed me out so i think

[summer forge]

Did something happen? I lost all changes that I made yesterday to my overlays

[wary halo]

did you hit save when you finished them?

[summer forge]

Yup

I tested them yesterday (or last night) and everything worked

I now realized that a lot of things were missing

It's the Christmas animated supertheme

It looks like it reverted back to the default state

[fringe bluff]

@normal igloo Yeah I have one monitor for me to play on and the other with the stream on

[summer forge]

Huh, did you do something Ruben? Everything is back all of a sudden 🙂

[normal igloo]

@fringe bluff oh i see should be fine the way I told you If not I'm not sure what else to tell you

@summer forge

https://tenor.com/view/magic-shia-labeouf-snl-skit-fingers-gif-4860090

[fringe bluff]

Nah it didn't work 😦

[normal igloo]

😦

mmm may be best to ask at obs discord then

[wary halo]

@summer forge no i can't access your account, only staff

[round bramble]

For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[wary halo]

maybe it just bugged out

[summer forge]

Could it have something to do with the fact that I used a different browser now?

[slender anvil]

hey im starting to run into an issue where my alert fonts are going to the one im setting them to when im live

so for example, i had someone gift 5 subs and the font for there name is suppose to be anton, however it was another type of font

[wary halo]

@summer forge SE is optimized for chrome

[round bramble]

@slender anvil Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/

Custom Fonts

Steps:

1. Install the font on the streaming PC or choose a pre-installed windows font.
2. In the overlay widget settings, select Text Settings
3. Enable Custom Font
4. Type the name of the font as it appears in the windows font directory (This is usually C:\Windows\Fonts)

Note: After installing fonts, the browser and OBS must be restarted for the font to appear.

[slender anvil]

well here is the thing ive enabled it and it works with the test alerts

[zenith fiber]

Hello

[wary halo]

hi

[round bramble]

@zenith fiber Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[last pine]

Hi so i was setting up my loyalty store on twitch and in testing the items the notification wont go away.

[jade remnant]

https://discordapp.com/channels/141203863863558144/199460642975907840/652136394038444033

[last pine]

ah ok

[vapid tulip]

can't seem to find where I would turn off hardware acceleration on my alerts? i'm assuming it's OBS?

[jade remnant]

settings > advanced
in obs

[vapid tulip]

thx!

one more question, whenever I switch scenes my overlay will load, maybe about 10% and then reload to 100%, what could be causing that?

[jade remnant]

restart obs then right click on your overlay, select properties and refresh cache

if you have the "shutdown" option selected in your browser properties then every time you select a scene, the overlay will need to be downloaded, the time for it to be downloaded depends on how fast it can be downloaded by your pc, how much needs to be loaded, and how fast obs can render and display it

[vapid tulip]

@jade remnant I appreciate your help, thank you. Hopefully this is the fix

[jade remnant]

np 👍

[vapid tulip]

alright, so the alerts are still fairly laggy, the audio will cut in and out and they even end before they are finished. all of my alerts are in webm format

i've tried hardware acceleration both off and on for the overlay, with a reboot of obs in between each test

[potent python]

i streamed on youtube but i switched to twitch. I changed the service but when i press Stream i still get the popout of youtube

[wary halo]

@potent python logout of streamelements in obs and log back in

[potent python]

Got it thx

[unkempt lava]

my game capture has broken and idk why, look where the game capture is marked in the preview window. I can not drag it in properly its just stuck there. I have tried removing it and then re-adding after restarting in admin but that didnt work

i think i fixed it

[scarlet tiger]

@unkempt lava resolved?

[unkempt lava]

i think so, i right clicked the game capture source, and then transform -> fit to screen

[maiden ledge]

Hi, can you make a chat command mod only if you make the command theough chat?

[strong kernel]

Yes.

[round bramble]

@maiden ledge You can make changes to custom commands in chat with!command add/remove/edit/options/show Valid flags for !cmd options are: -cd (number) -usercd (number) -cost (number) -level (number) -type (say, whisper or reply) -count (number). --- Example: !cmd options twitter -usercd 60 -type reply -level 250

@maiden ledge
Chat/Bot Levels
100 - Viewer
250 - Subscriber (Twitch subscribers automatically placed at this level)
300 - Regular
400 - VIP (Twitch VIP automatically placed at this level)
500 - Moderator (Twitch chat moderators automatically placed at this level)
1000 - Super Moderator
1500 - Broadcaster

Dashboard Manager Levels
Bot Supervisor
Editor
Full Access
Owner
https://i.imgur.com/s61Liry.png

[maiden ledge]

ty

[lament blade]

So i deleted my overlay and the item and created new ones hoping the tts wont overlap anymore but it still plays the second redemtion alert before the tts of the first redemtion alert is finished talking.

does someone know how i can fix this

[burnt juniper]

I don't understand why less than a 100% win rate on the slot machine will cause users to lose points over time. If it's a 99% win rate, and they bet 100 times (so 99 wins) that would mean they'd be at a vast amount higher than before

on average ofc

[round bramble]

@burnt juniper
The slider increases the payout if you manage to win
Less than 100 on the slider means people will not win money over time using the slot machine. 80-100 is a good range
less emotes = higher win chance
It's like 5 emotes = 3%, 4 emotes = 7%, 3 = 12%
actual formula : n / n^3
n = number of emotes

[dry hare]

@lament blade change your alert length to extend longer

[lament blade]

thanks that helps a bit but only with short messages if the tts message is longer than the alert duration the same problem happens again. the bigger problem is that i cant skip the tts if its overlapping

[strong kernel]

While I can confirm the behavior, we can't provide an immediate solution. Have you considered a redemption cooldown while it's looked into?

[lament blade]

seems like the only solution for know

[covert lava]

Hai! I have an issue I can’t seem to find the solution for and I don’t know what to do. The last 3 days I’ve been trying to upload an image for my tipping pages header and background I have the recommended size and they’re in one of the supported formats .jpg but when I select the file to upload it loads the image in but won’t let me click the save button no matter how many times I try 🥺 it only lets me cancel

[strong kernel]

What browser are you using?

[covert lava]

Oooohhhh Microsoft edge lol

[strong kernel]

.>

Use Chrome. 🙂

[covert lava]

Hahaha wow thank you. I’ll try that, can’t believe I didn’t notice that 😣

[covert lava]

You just solved my 3 day problem all because I didn’t pay attention to what browser I was using 🤦🏽‍♀️ my images uploaded and saved now! thank you so much! I’m very grateful 😭

[strong kernel]

[willow eagle]

is there anyway to display an accurate subage? all the ones i can find only display from when they renewed their sub and not for how long theyve been subbed (ie if theyre on a 20 month streak)

[night ginkgo]

Just a quick question. Is there a way to auto refund points if a song request is denied / too long?

Or if a voteskip amount is not met

[mental raptor]

noob question here, i hit X on my chat box when i pull up obs, new to this and dont know where it is to get it back, thanks

[strong kernel]

StreamElements menu at the top.

[mental raptor]

aaaand im blind

lmao thank you

[fathom zodiac]

how do you refresh streambot for the emote combo

[strong kernel]

What do you mean?

[fathom zodiac]

in the event that my emotes are not being tracked

and viewers and spamming the emote

[strong kernel]

Type !emotes update in your chat to make sure the bot knows your emotes.

[fathom zodiac]

thank you!

[gleaming ermine]

hi.
so I've connected my twitch account to stream elements, set a few things up, saved.
added the url as browser source in late4st obs studio, and just see red border in the preview

as I DJ, and not gaming I've had to do a custom layout.

screenshot of OBS studio
http://x-v.it/k0spl5

[round bramble]

@gleaming ermine Please connect your streaming account (Twitch, YouTube, or Facebook) with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w

[gleaming ermine]

ok AI... added

[night ginkgo]

Just a quick question. Is there a way to auto refund points if a song request is denied / too long?
Or if a voteskip amount is not met

[strong kernel]

If a song is denied, I don't believe it will take away points. I will need to test this.

[muted rain]

any of the SE staff can help me with deleting my account

[strong kernel]

Any reason you're looking to delete your account? If it's for the purpose of merging channels together, a deletion isn't required for that.

[muted rain]

i'm trying to merge channels and it keeps saying channel already claimed

[strong kernel]

Please send me the JWT tokens from both accounts, clearly labeling which is for which account.

!jwt

[round bramble]

You can find your JWT token on your account channels page ("Show Secrets" to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME:
This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

[strong kernel]

Your channels have been merged.

[muted rain]

thank you

[gleaming ermine]

I think I got it working with obs. do things that are platform specific for twitch (chat etc) only show up when stream is live?
i put a test bit of text and that shows on the overlay just fine

but nothing for chat shows in obs

[strong kernel]

You don't seem to have a chat widget in your overlay. Only a Kappagen widget, an Alertbox, and a bit of text.

[fathom zodiac]

Anyone here know anything about Stream Captain? Can I use that minigame and in some way reward stream elements points

its a website that allows viewers to play a game session but im wondering if the players that were involved in that game win, then make it possible to reward the winners with points?

[strong kernel]

They would need to make an integration with our API. Otherwise, you will need to reward points manually.

[gleaming ermine]

ah... got it.

[fathom zodiac]

yea the manually rewarding was the only way i figured

[gleaming ermine]

just got to work with it more.

any tips on measuring pixels to accurately place widgets in my scene without covering up?

[strong kernel]

Every widget has size and position settings so you can make it pixel perfect.

[gleaming ermine]

I know that

but how to measure in the scene what I should set them to? so they fit

instead of the change it, save, re copy and paste the url each rtime

[strong kernel]

You don't need to recopy the URL.

It doesn't change.

[gleaming ermine]

that's one less thing.

shoulda looked a bit more closely/paid more attention.

but it is latre like 03.47

but measuring space in obs to set widget sizes. is that pissible?

*possible

bad typo

will look into it more when I next have time.
thx @strong kernel

[sly dawn]

is there a way to edit the default response when no one enters the raffles under the module and is there anyway to make it different for single raffle vs multi raffle? if not different responses i understand

[exotic vapor]

I'm curious who would I talk to in terms of my hosts alerts not showing up on stream although they are enabled. Ground Control was also running..

[round bramble]

@exotic vapor Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline
  Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

[fathom zodiac]

how does the variable ${args} work as the variable?

[strong kernel]

${args} itself is not a variable.

${1} would be the variable.

[fathom zodiac]

is it just numbers?

[strong kernel]

Yes.

[fathom zodiac]

like 1 | 2

can you do &&?

[strong kernel]

No.

[fathom zodiac]

just ors?

[strong kernel]

${1} references the first word after the command.

[sly dawn]

Nethyr did you see my question above?

[fathom zodiac]

kk

what about args.emote?

[solar fern]

anyone here to help?

[fathom zodiac]

how does that work?

[round bramble]

@solar fern Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[kind vector]

Question: Can you put # of month for the subscribers on twitch next to the name? Maybe [Amount]?

[strong kernel]

@sly dawn Cannot be edited. Only start, running, and end.

@kind vector In what context?

[kind vector]

I got 3 Subscribers and I was wondering if it's possible to put the text like so for the subs [Name] [Number of months]
you know?

[sly dawn]

ok thank you, i just thought for sure one of the streams i watch had custom emotes in it

[strong kernel]

@fathom zodiac ${args.emote} just means emotes will be handled as emotes.

[fathom zodiac]

but can you use that as a command?

[strong kernel]

No, you don't type ${args.emote} into a command. Look in the example column to see how it is used.

[solar fern]

i cant put commands in my chat from stream elements but i can in other peoples chat as a mod and none of my mods can do it either?

[strong kernel]

@solar fern I don't understand what you're describing. Please either be a little clearer or provide screenshot examples.

[solar fern]

so in my stream chat i can do !command add !hi how are you? but for some reason it dosn't make it a command

[strong kernel]

Because a command needs to be enabled to be used.

[solar fern]

let me see if it see one sec ❤️

is^

@strong kernel omg it wasn't wow thanks so much ❤️

what does the !bot command do?

is it good to have on?

[strong kernel]

Look next to the command for a description of its use.

[modest haven]

I just set up my stream store, but for some reason, when viewer redeem sounds, they don't play. Does anyone know what causes that?

[dry hare]

Did you add the store redemption widget to your overlay?

[modest haven]

No. What is that under?

Never mind, I found it. Thank you!

[dry hare]

👍

[modest haven]

So it plays the animation, but it doesn't play the sound.

[dry hare]

Make sure you have the sound enabled or there isn’t a variation interfering

[modest haven]

In overlays or OBS?

[dry hare]

In overlay editor

[modest haven]

it looks like the store redemption is only for stream perks. not sound effects.

[hallow forge]

Hello, is there a setting for auto response for when an user doesn’t have enough points to perform a command?

[scarlet tiger]

@hallow forge I think not.

[round bramble]

@hallow forge Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[hallow forge]

I’m pretty sure another streamer has done it. I’ll just ask him. Also, my “last follower/sub widget doesn’t show on stream or obs at all

[round bramble]

@hallow forge The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

[red acorn]

Hi are Chat Stats disabled system wide? It keeps saying Error 404 no matter the persons Chat Stats I’m attempting to view

[dry hare]

@red acorn did you rename recently?

[red acorn]

I did, but it isn’t just my channels stats. Others who havent renamed are also coming up as Error 404

One such example is Emongg

[dire blaze]

Question what if you add a browser source that you have to click on stuff or enter a username and password to get access to what you added as a browser source any way to interact with it?

[dry hare]

I believe there’s a right-click option in the latest obs studio to interact with a browser source

@red acorn what is your old name / new name?

I’ll ping the support guys about emongg

[dire blaze]

@dry hare thanks I didn't see that

[red acorn]

Old Name: TNGMarvel New Name: Marvoi

Also a couple of my friends streams chat stats aren’t showing up as well and they haven’t renamed

It sounds like something’s happening on the site

[dry hare]

Submitted. Your chat stats will update soon. Can you post their channel names?

Could be an API issue with twitch since they just updated their entire api

[red acorn]

Myridiaaa and Yum_Stale_Bread

Possibly, guess it should be resolved on its own in that case

Thank you! @dry hare

[dry hare]

No problem

We will get to the bottom of it

[red acorn]

[lapis mortar]

My overlay shows a total sub count that is 1 higher than my actual sub count in Twitch. Should I be worried?

[round bramble]

@lapis mortar To reset goals:

• from the overlay editor -> data on top -> goal tab -> reset progress of desired goal
• from the dashboard -> activity feed on the left -> widget data on the right -> goals tab -> reset progress of desired goal
  Note: Goal widgets(progress) only counts up and doesn't go down automatically, if you loose followers/subs

[zenith widget]

Well not the goal tab, but go to "totals" and reset those.

[lapis mortar]

Thank you very much, I will do that right now........Fixed it. You folks here at the helpdesk are the best!

[ancient ether]

So, about the stream store and sound files. Adjusting the volume isn't working for me? Is there a reason why

[zenith widget]

Volume is controlled in the store item it self

@red acorn https://stats.streamelements.com/c/marvoi this is fixed

https://stats.streamelements.com/c/Yum_Stale_Bread - fixed

https://stats.streamelements.com/c/Myridiaaa - fixed

[ancient ether]

https://gyazo.com/c8a4e236866f8cfe16ea06ddc51719f2 I have it down to 3 percent and the volume hasnt changed.

[red acorn]

@zenith widget Thank you so much!

[zenith widget]

@ancient ether Do you have the redemption widget on its own overlay?

[ancient ether]

@zenith widget Ahh that worked. Thank you.

[zenith widget]

I didn't suggest anything else

but i'm glad?

[ancient ether]

I was playing it through the store editor instead of redeeming to preview it. The editor doesn't preview the volume correctly.

[lament blade]

Question: To setup a bit cheer to trigger upon receiving a cheer from an anonymous cheerer?

Do I just have it trigger based on username and set it to "AnAnonymousCheerer"?

[zenith widget]

There is no specific trigger for anon cheers afaik - the event comes in and just has "AnAnonymousCheerer" as name

[lament blade]

how do @nocturne pelican to my twitch

[round bramble]

@lament blade New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

[young stag]

Hello, on my overlay I have the "stream boss" widget thing, and one of my viewers was the boss, he then subbed using prime, but instead of the HP bar refilling (as expected), he lost HP... can this be fixed ? (Also can I manually change how much HP and max HP one has ?)

[zenith widget]

Tick off the self-heal option, click save, reload editor

tick on the self heal

click save

and then ope nthe overlay in OBS

clear its cache

and then reply the resub event like 1 or 2 times

max HP can be determined if the current boss for example has been overkilled andn you've chosen the option where any remaining dmg is the next boss' HP

or fixed HP if you want everyone to have 1000 HP for example

[young stag]

what do you mean "reply the resub event like 1 or 2 times" ?

(Also i already set the base hp to 300 and set the mode to final blow, my question was more, can I manually edit what the current and max HP is, regardless of the settings ?)

[zenith widget]

Current HP - only with emulating events and replaying old events from the activity feed

I wasn't clear on the "replay the sub event 1-2 times"

you do that from the activity feed

The Max HP is the base HP

[young stag]

Ah i found that button, tried it again after doing what you said (disable and re-enable the "bosses can heal" option) and the boss lost even more HP after the sub event

I think i know the problem, in the tip event, his name has a upper case first letter, but in the sub event, it does not.

the tip is from stream elements, where the sub is from twitch

[zenith widget]

that might be exactly that

[young stag]

can you fix it ?

[zenith widget]

fix what? replay the tip event

and it should heal him

[young stag]

i mean fix the fact that when the case doesn't match, it's considered as different viewers

[zenith widget]

Thats highly dependent if you have force login for the tips.

If you do, we register the user on your tips as what they are on Twitch.

If you let them choose their own name, then we can consider them different person

[young stag]

How do I force login ?

[zenith widget]

BobRosse is different with BobRoss

https://streamelements.com/dashboard/tipping-settings

[young stag]

My settings was already set to this :

[zenith widget]

Hm

[young stag]

So yeah, i don't know what else to do

[zenith widget]

I'll tell QA to look into this

[young stag]

Thanks :3

Oh also, another quick question

I'm using the forcefield animated super theme, and it's great

but i'd like to create a custom overlay based on this

I mean, take the webcam border from the "ingame" overlay, add the background from the "afk" overlay, that kind of thing

but the images are all merged, instead of having clearly separate layers

(except for the webcam border, but you know what i mean)

is there a way to have each video source as different layers ?

let me give you a clear example, the "brb" overlay has a nice background with stars and moving things, but also has the "be right back" text

all in one video, thus i can't just get the starry background

[zenith widget]

No - those are our own assets and we can't share them.

meaning, editing our assets is not permitted. Sorry

[young stag]

I don't want to edit it, i just want to create a new overlay to be used on my stream elements overlays page using pieces of existing assets

[zenith widget]

You can copy the border image as its a widget via the copy to another overlay option

but not edit.

The way you described it initially sounded like you would like to have only the background