helpdesk-twitch

[devout spire]

Ima try running streamlabs obs as a last try i guess

[zenith widget]

Did you try calling your ISP and explaining the issue and telling that you stream?

[devout spire]

Yes i did that, they came by and changed my router cause it was probably outdated ( also found out the incoming cable wasn't installed properly and fixed that also)

[zenith widget]

Did you check the written guide linked above?

[devout spire]

Yes i just checked all the steps being written there, and nothing seems to work

[zenith widget]

Then its most likely the ISP connection to the twitch servers.

And they haven't checked everything

[devout spire]

But after 1.5 year streaming without any issues of drops, it randomly starts dropping frames, and even with a new router the connection from the ISP to the twitch servers isn't correct

[jade remnant]

you can test your connection to the twitch servers, in case its a point in between that giving issues

Use the Twitch Bandwidth Test to find the best Twitch server to stream to. Set Duration to Medium. You can uncheck any regions you're not near. After the test completes, click the Share Result button to upload a screenshot, which can then be copied and pasted here. Get TwitchTest from https://r1ch.net/projects/twitchtest

[devout spire]

But than i wouldn't be the only one having these issues i suppose

https://i.imgur.com/Hun0K08.png

ran that

[zenith widget]

if non of the servers have even any remove quality on the test

then its a connection issue between you and the twitch servers

meaning ISP

[devout spire]

I don't get that last sentence tbh

[zenith widget]

A connection between your PC and a server(in this case the Twitch ingest servesr) can bounce between 5-6 other mini servers, basically DNS servers.

If any of them are failing its a route issue.

[devout spire]

And in which way i am able to get any fixed in that path?

[zenith widget]

What maybe I can suggest is to talk againwith your ISP and ask them to run a trace-route connection towards the twitch servers

https://stream.twitch.tv/ingests/

Thats up to the ISP to fix

and figure out why

You know, you have done everything we have suggested that might be related to your PC and OBS

and the only hope is the ISP

[devout spire]

Its also weird they suggest me trough there to go for italy milan

since im from the netherlands

[zenith widget]

In short - if yoy've done everything technically possible on your end and even they changed your router and fixed the main network cable

[devout spire]

this issue is making me lose my mind, did so much last days 😦

[zenith widget]

there is still a problem in the middle of the connection between you and the twitch servers.

[devout spire]

Now i am running a broadband tester on italy milan, but it seems even more unstable than amsterdam for me

[zenith widget]

There is nothing we can do to help in this situation, besides giving you additional info and going over the same things you say you've done so far

[devout spire]

Ima go get a chat popped up with ziggo and make em work

Atleast thanks for ur time Keizar and ima ring em up

[zenith widget]

Good luck

[devout spire]

Thank u

[devout spire]

@zenith widget sorry i was to the hairdresser... i ran a routetrace and it seems to fail at 2nd host and at the last ones 😮

Now is this a thing for twitch? or for my internet provider?

https://gyazo.com/bc6b3f8bfb85a7e62d51f16b45d58a52

[zenith widget]

@devout spire your isp

[devout spire]

Contacted them:

Shared the results from the Trace with Switch and With a direct cable into the router (ofcourse same effects, and they think its my hardware)
Now it can take up to 5 working days before i get a call / mail if they found anything or what to fix.

Thanks for ur time again

[wary halo]

if you just want to hang out or want support in your own language you can always hop in to #🇳🇱︱nederlands @devout spire

[devout spire]

im alright with english bro, most things running on the pc are in english anyway and mostly easier to search further in google

[wary halo]

yeah i have the same, but i just wanted you to know. geen probleem verder 😉

[devout spire]

Dankjewel kerel 🙂

Hope the ISP will be able to fix this s.....

[wary halo]

hope so too for you

[devout spire]

With 5k bitrate it seems a bit less drops, but still there is a routing issue going on

been able to stream for over 1.5 year without any drops however

[wary halo]

yeah it sucks when things like that suddenly change

[devout spire]

and always used 6k bitrate cause output is 1600 x 900 and my internet connection is more than stable / fast enough

[wary halo]

i am at 5k and 720p60fps, better for mobile viewers too 😛

[devout spire]

im just going to play some games, thanks guys if i find anything out ill let u know

[wary halo]

no problem, good luck with your isp

[devout spire]

yeah lets hope ziggo actually does smth

Think ive seen ur name around tho ruben 😛

[wary halo]

here?

i am here a lot 😛

[devout spire]

nah, on twitch 🙂

[wary halo]

ah cool

[devout spire]

i barely use discord, just when i need some information mostly or share some information

voice im stuck to ts3 😛

[wary halo]

it always good to:

[round bramble]

Please connect your streaming account (Twitch, YouTube, or Facebook) with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w

[lament blade]

how can i turn down the desktop audio without turning down the teamspeak audio in OBS for Twitch? Can someone help me please?

[devout spire]

uhm put ur desktop audio up? and than lower the ones that have to be lower (windows sounds as example)

[lament blade]

okay

[devout spire]

as far as i know on audio you can't put a programs sound louder than ur main output

[round bramble]

@lament blade How to exclude audio sources for a stream or recording: https://obsproject.com/forum/resources/8/
Voicemeeter Banana guide: https://obsproject.com/forum/resources/397/

[lilac sage]

any support here ???

when finaly merch is rdy ???

since like half year is there comming soon

[wary halo]

it's still in closed beta and does not have a final ETA yet

[lilac sage]

idk what u mean

i need translate eta

[wary halo]

it's better to release a feature that is properly tested than to release something that is broken 😉

ETA = estimated time of arrival

[lilac sage]

can u say it in german

[wary halo]

but the beta is looking very good and a lot of cool stuff is coming, just can't say a date

there is no date set yet

[normal igloo]

@lilac sage Es befindet sich noch in der Closed Beta und hat noch keine endgültige ETA

as you requested don't know how accurately translated but yeah...

[wary halo]

yeah he doesn't understand the only part you didn't translate 😛

ETA

kein definitives Datum

[normal igloo]

ruben I'm using goddamn google translator It's not my fault if I speak broken German

[wary halo]

i know 😛

[crimson token]

hello, is there any way to delete streamelements messages sent in my twitch chat?

[gentle imp]

what messages?

bot only sends what you program it for

[crimson token]

I was referring to something like restarting the bot, leaving it clean

[normal igloo]

unfortunately it cleans chat for everyone but only way I know of cleaning a twitch chat by using twitch's own command https://i.gyazo.com/557131a83363d5c636c6c6829cb066d1.png

🤔

[jade remnant]

ban and unban the bot will remove all messages just from the bot

[normal igloo]

or that ^^

thx tadpole

[crimson token]

@jade remnant oh I will try that, thanks!

[jade remnant]

np, the first time you try it double check that the bot is still modded when you unban it @crimson token

[crimson token]

It didn't work out :(

[cobalt kindle]

I've been putting off the work/launch of a merch store, hoping SE would be ready soon. Has there been any updates at all on that?

[vapid storm]

i accidently deleted an overlay. Is there a possible recovery process?

[earnest stirrup]

hi

can somebody please help me setting up twitch on obs studio

[twin sentinel]

@vapid storm Afaik there is no way to restore an overlay if it was deleted.

[vapid storm]

dang sad

[twin sentinel]

@cobalt kindle No updates on the merch, as it is still on closed beta. Kepp an eye on the #270206314561404928 and #announcements channels.

[viscid adder]

#helpdesk-twitch

[round bramble]

@viscid adder Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

@viscid adder Please follow our community rules:

• No advertisement or stream promotion
• Respect ALL server members
• No NSFW/NSFL

Thank you

[steep linden]

i changed my hyper cup i.e the bit cup and now even after saving it its stuck in the middle of the screen i have even changed over lays and still the same problem happens.

i have even removed it from the stream elements OBS but yet is still stuck in the same place

even when i go to down size it it cuts off half of the sack this is the same as every other hyper cup i try to down size

[real escarp]

refresh cache | right click browser source in obs>properties>refresh cache

[steep linden]

just did that and still the same out come

[dry hare]

Delete the hype cup widget and re-add it

[real escarp]

open your overlay in a regular web browser

[steep linden]

ok removed the cup then readded it opened up browser copyed the link use the link in obs refreshed and this is what i stillget

[dry hare]

Add the hype cup to a brand new blank overlay (only the hype cup) and add that to obs

I want to see if it’s the overlay or the hype cup

Also try a default cup image too

[steep linden]

ok i did that and that worked ok

it even happend when i witched to the shark and back to the other cups

[dry hare]

What about your custom cup?

Works on blank overlay?

[steep linden]

tthe up it one from you and it works on a blank overlay

[dry hare]

Ok wasn’t sure. I don’t play with hype cups often 😉

Ok

Copy your layers from your current overlay that’s having issues one at a time to your blank testing overlay and see which layer causes the shift

If they all copy and everything just works then I got nothing

[steep linden]

i just leave them on sperate overlays will be easy the next time i change the overlay

[steady ingot]

Does anyone know what chatbot module the "!gamble all" command comes under? I need to disable it but it's not it my modules list.

[dry hare]

@steady ingot check your chat commands

[steady ingot]

@dry hare It's not in there either

[wary halo]

i think it's the slot machine one

[dry hare]

It's either slots or roulette

I don't even see gamble as a default command

[wary halo]

nope

[dry hare]

You also have nightbot

check that it isn't a nightbot command

[steady ingot]

@wary halo That's done it, many thanks. I couldn't find the command anywhere. @dry hare it replies to the user as my chat bot so I'd ruled Nightbot out. I'm not actually sure why I still have Nightbot turned on!

[dry hare]

you also don't have the StreamElements bot modded in your chat

😉

[wary halo]

type /mod streamelements in your chat to do that

[dry hare]

gotta rule out all the variables 😉

[lament blade]

hi,,,i keep getting a failed to aunthenticate to twitch message when i log into obs,,,any help why please,,ty

[steady ingot]

@dry hare oops! I didn't I needed to because my bot was modded but I've sorted that now, thanks!

[dry hare]

@lament blade OBS Settings >> Stream >> Sign out of twitch >> Sign into Twitch

👍 good to know!

[lament blade]

works,,ty

[wary halo]

what issue do you have?

[real escarp]

no current way to speed it up

[scarlet tiger]

Hi, pls fix chat stats page (lost_ventrax -> Ventrax__). #🇩🇪︱deutsch
Thx

[real escarp]

done

[scarlet tiger]

Thx

[copper valley]

Hello, I changed the nickname on the tweak and after that the chat bot stopped working for me, how to fix it?

[jade remnant]

go to the se dashboard, click part bot, log out of the dashboard, log back in with your new name, join bot to your channel

[copper valley]

Does not help

[scarlet tiger]

@copper valley your twitch name?

[copper valley]

KonarEar

[scarlet tiger]

konar_ear-> KonarEar
?

[copper valley]

Yes

[kind iron]

So I have two twitch accounts linked to my account, one being my bot and the other my main account. Is there anyway to remove the account that is my bot so it’s not attached to my account and so I can’t manage it from my main account?

[vocal vale]

Twitch app on xbox keeps stopping the stream for absolutely no reason

There's no available update or anything, internet is fine...

[scarlet tiger]

@vocal vale How does it relate to streamelements?

[vocal vale]

Thought this was just a general helpdesk for twitch

[scarlet tiger]

No u

@copper valley Your chat stats page needs to be fixed by SE staff.

[regal thunder]

I'm having issues loading my overlays on OBS.. Cache has been refreshed, app restarted.

[kind iron]

Did you try a new overlay link?

[regal thunder]

yes

[scarlet tiger]

@regal thunder In OBS: Settings > Advanced > Sources Card: Uncheck Enable Browser Hardware Acceleration

[trail condor]

Media Request in the obs.live extension of OBS is a blank gray screen with no UI. Known issue or should I try fancy uninstall/reinstall techniques? Tried restarting machine, OBS, etc

[lofty river]

Can the SE staff help me with my chat stats on my twitch channel ?

it's not showing up for me

[scarlet tiger]

@lofty river twitch name?

[real escarp]

try logout and log in first @trail condor | obs>streamelements>logout

[lofty river]

@scarlet tiger shadowxcel

[regal thunder]

@scarlet tiger it's unchecked

still the same

[trail condor]

will do @real escarp ❤️

[scarlet tiger]

@regal thunder screenshot?

[regal thunder]

@scarlet tiger

[real escarp]

@lofty river you will need to join the bot from dashboard and make it /mod

[lofty river]

sure thing

i activated the bot

[real escarp]

mod it please

[scarlet tiger]

@regal thunder

https://i.imgur.com/yY0wcFl.png

[regal thunder]

i've been using these overlays since the beginning of the bot. it's not how they are displayed. 100 % sure they are well configured ^^

[kind iron]

Nobruc have you tried opening the overlay in a different window or going in and edit it to test if it’s working/showing up?

[regal thunder]

Yes I did and it's working on browser. Not on OBS

[kind iron]

🤔 does obs have any open updates available?

[regal thunder]

Not really

[kind iron]

Also sometimes I find using a new browser source can fix the problem

[regal thunder]

i tried.. didn't helped

[lofty river]

@real escarp thank you for your help ❤️

[kind iron]

Sorry I couldn’t be more help

[real escarp]

im in your chat @regal thunder

[regal thunder]

no worries ^^ thank you for trying

[kind iron]

Is there a reason why I get this when trying to get to chat stats?

[real escarp]

^ name change?

[kind iron]

I might have awhile back

Anyway to fix it?

[wary halo]

he can do it, i'm sure of it

he is like a superhero of streaming

[real escarp]

lolz

check again

[kind iron]

Working now, thanks

[wary halo]

i told you 😛

[dry hawk]

hey, i have been an issue with extension panels, i cant seem to see any of them on twitch, it's fine that i cant see them, but i need to configure the streamelemts extension panel to change the schedule, but i cant even see the configiration, is there anyway i can edit the extension panel on the streamelements website or anywhere else ?

[wary halo]

no, only on twitch

did you delete it by accident?

[dry hawk]

no. i tried uninstalling it and reinstalling, hoping it would get rid of the old schedule, so the viewers wont get confused

[jade remnant]

make sure you dont have a plugin or cookies blocking them,
try using chrome in incognito mode

[wary halo]

[dry hawk]

i just tried it, in incognito, it still doesnt show any extension panels

😕

i tried both, edge and explorer, to make sure that no plugins or cookies are interferring

[jade remnant]

ew, have you tried chrome or firefox

[dry hawk]

i use chrome regularly

and it didnt work neither in incognito nor normaly

[jade remnant]

might want to try using the console in chrome (F12) to see if there are any errors that come up

[dry hawk]

idk what this means but it looks scary

[cosmic cypress]

Possible to move hours from 1 account to another with the bot?

[rough ibex]

How do i get my money on my g2a pay account to available balance?

[wary halo]

that is a question only g2a can awnser, or at least it has nothing to do with streamelements

[rough ibex]

In a tutorial on the channel of streamelements they said that u can ask questions on the discord server

[wary halo]

yes, about streamelements 😛

[dry hare]

We aren’t G2A. You’d have to ask G2A

[raven jackal]

Just wondered what is the reason for se.pay beeing 100 followers and More amd not 50 for example?

[jade remnant]

to make it harder for people ban avoiding and such

[strong kernel]

Plus costs, if I recall. Most of those accounts wouldn't see tips so would just increase the cost to maintain the system for no reason.

And there's a lot of <100 follower accounts.

[raven jackal]

Hm okay that actually and unfortunatly makes sense

[gritty dock]

now that the stream is live, can i simulate a donation on the livestream to see if it works? @wary halo

[wary halo]

yes

[dry hare]

You also can do it without going live as long as you have obs studio open

And the little box by the bell is checked

[wary halo]

and that too yes

[gritty dock]

Yeah i saw it when i tried it there, but i want to try when the stream is actually live

hmm little box by the bell.. 😄

[dry hare]

If it works offline it will work live

You got this

[gritty dock]

oh ok then 😄

[wary halo]

[real escarp]

@jade goblet are you using google chrome

try google chrome

[ebon atlas]

is there a way to delay a responce from the bot

[strong kernel]

There is not.

[proven agate]

Messed up My twitch Name lol anyway to correct it says 2 month wait?

[strong kernel]

That'd be something to ask Twitch.

[proven agate]

UGGGH!

[rancid jay]

Hello, is there a sort of in game chat ? (or at least a chat overlay that stay on top of the screen for people with one monitor only) like restream chat and streamlabs have ?

[strong kernel]

There is not, no.

[rancid jay]

alright, thanks for the reply

[jagged escarp]

Is it possible to make a tip goal bar without any text or numbers on it

condensed mode and a blank goal title leaves only the numbers

cant get rid of them though

[strong kernel]

You can do it without text, but numbers will always be shown in the default goal bar. Otherwise, you'll need to custom code a widget yourself.

[jagged escarp]

yea, alright thanks. what about scrolling text for recent tippers widget is that still a thing?

[strong kernel]

Yes, you should still be able to make the recent tippers widget scroll.

[wanton mango]

@jagged escarp add this custom css in OBS to the overlay that contains your tip goal and it'll remove the amounts:

se-widget-tip-goal .goal-current, se-widget-tip-goal .goal-amount {
  display: none !important;
}

[winter lagoon]

Can an admin update my chat stats?
Old name: Snowwy24
New name: Sunowi

Ty

[halcyon plover]

Hi there,

my chat stats arent working even though i havent changed my name since I started using streamelements

Thanks for ur help in advance 🙂

Name: HECTIIKbtw

[strong kernel]

Except you did. 🙂

[halcyon plover]

Oh, sorry I didnt realise if i had changed my name before using streamelements that it would effect it

[strong kernel]

No, you changed it after.

You connected to StreamElements a month before you changed your username.

[halcyon plover]

Oh sorry I didnt realise 😐

Its working now thanks for ur help 🙂

[chrome fox]

Any idea why an activity feed widget would show only raids even after ensuring all event types are selected?

[strong kernel]

Looks fine on my end.

[chrome fox]

I does that once I push some through

It always starts up with only raids showing though which is odd.

Instead of pulling the last group of alerts?

[strong kernel]

Please stop emulating events.

Looks to be due to how Nerd or Die scriped the widget to get info on startup.

Our normal event list in comparison.

[chrome fox]

Interesting, thanks

[limber jewel]

No issues, just wanted to give a GREAT BIG THANKS to everyone here who helps out. Just fixed an issue by searching, and applying a fix.
If your Media Request panel is a grey blank screen, logging out and back in, helped me wonders.
You are all champs here!

[gritty dock]

ok fellas im back

i have set up the alert

i hear the sound

but i dont see the popup

😄

[round bramble]

@gritty dock To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[nocturne bane]

i am trying to to put my bot timer to 0 chat lines and for some reason it dosen't work , all my other bot timers are all 0 chat lines but i don't remember how i do it, can someone help me plz.

[strong kernel]

This is a known issue.

[nocturne bane]

oh really ? is it been a while ?

once i click save it dosen't allow me for some reason.

i fear if i put i even put 1 chat line for now it won't activate.

[strong kernel]

Yes, that's the issue. It currently cannot be set to 0.

[nocturne bane]

thats weird because i have 4 timer set to 0 chat lines.

[strong kernel]

Note the word "currently."

[nocturne bane]

ok done, now what ?

[strong kernel]

Nothing to be done right now.

We're aware of the issue and a fix will be implemented.

[nocturne bane]

is it gonna set my timer to zero or something ?

[strong kernel]

The timer cannot be set to 0 currently.

[nocturne bane]

ah ok , i understand

i cannot set my timer to zero because it needs to be fix right ?

[strong kernel]

Correct.

[nocturne bane]

its a active issue right ?

its all clear to me now. lol

thank you @strong kernel for the update 😄

[dense beacon]

The session data and etc. Lets say I wanna do a follower goal, do I have to input my followers manually? Let's say I lose 10 on a day? That number would not go down before I update it, right?

[strong kernel]

Correct. Goal bar progress only goes up, never down. If you'd like to have something based on your current total, use the total followers widget and set it to display {count}/100 (or whatever goal you want to set).

[dense beacon]

Alright, cool 😛 Thanks @strong kernel

[shell wind]

Hello? I am having a few issues here I would like to understand.

What does "Unique hatters for this stream" refer to?

• "Unique chatters for this stream"

[zenith widget]

@shell wind unique viewer for the sewsion

As in if they joined for thw frist time during current session

[shell wind]

I am finding those numbers in the Stream Report do not match the total numbers I see in the dashboard

And I am also noticing those numbers are not accurate to the activity I am observing on the Twitch dashboard

not always, that is. I cannot confirm or deny the accuracy of the latter statement, but I have received reports with 0 unique chatters when I have observed changes in the numbers on Twitch dashboard

[zenith widget]

Unique chatter is a viewer who has joined your stream for the first time and has stayed enough for us to see him in the viewer list. They dont need to hve typed in chat.

Which other thing from the stream report you want more info on?

[shell wind]

So when I see the viewer number change in the twitch dashboard, does it reflect any numbers in the Twitch report?

• StreamElements report

[zenith widget]

The viewer count is the graph we show when you have peaked. It wont be as accurate as the twitch dashboard due to how long that counter takes to update via the api

But we try our best

[shell wind]

So how do these numbers relate to the Views Twitch has counted?

Oh... this is more of an FYI than anything.There have been some streams where the single viewer has remained for a fair amount of time and is not reflected in the Stream Report.

But also... the numbers in your reports are not always reflected in the Twitch view count

So... yea. Good day Kei

[split wedge]

Hey is there a way I can check previous records of things like tips? I want to check for earlier in the year but I'm having trouble doing that.

[zenith widget]

https://streamelements.com/dashboard/tipping/list you can check all the previous tips received here

Up until the point you registered with us, if you haven't imported tips previously.

[timid whale]

Hi team, I am having problems with my loyalty program. none of the commands are working on my stream and I am not sure why this is the case. If someone could please help me out, I'd really appreciate it

[zenith widget]

What is your twitch username and how is the loyalty system related to non-working commands?

[timid whale]

Hi mate
Its_casinoguy is my twitch
and I'm having problems with the modules
EG the points system
people are accruing points however they cannot do the functions to play with them

[zenith widget]

Checking

[timid whale]

so whenever we try the !raffle

or !bingo

etc etc, those don't work

[zenith widget]

Bingo is set to a moderator level.

[timid whale]

how do I change this

[zenith widget]

I already did

[timid whale]

(do I need to change this?)

oh okay lemme test

[zenith widget]

!raffle and !sraffle should be a moderator commands

You don't want viewers to freely start those

[timid whale]

okay no problem

however when I test it now

(stream is not live, not sure if this matters)

it does not respond with anything

[zenith widget]

Well one of the main things I just now noticed is, the bot is not joined in your channel

[timid whale]

nice

there we go

[zenith widget]

ooh looking at the bingo, it needs to be a moderator level

[timid whale]

okay definitely

is it mod level now?

[zenith widget]

yes

[round bramble]

@rustic thicket Please follow our community rules:

• No advertisement or stream promotion
• Respect ALL server members
• No NSFW/NSFL

Thank you

[timid whale]

Thanks Keizar

appreciate it

[rustic thicket]

Не работает Chatters leaderboard,поможете с проблемой?"i_kes_su_i"

[zenith widget]

@rustic thicket This is an english support channel, we do have russian here: #🇷🇺︱русский

that being said - one moment

What is your username? Only the name, not the link

@rustic thicket fixed

[rustic thicket]

thx

[zenith widget]

refresh the twitch channel page and the stats will load

[lament blade]

good morning and happy holidays! my "media player" on obs live echos double sound when i view the music video on screen

how do i fix that?

[round bramble]

@lament blade Make sure to ☑ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[lament blade]

i did that but now i hear the double sound on obs live but the viewers dont hear the double sound

but when i check "control audio via OBS" i dont hear the double sound but my viewers do...

[cerulean cradle]

Is there a way to hide the "@cerulean cradle, you have successfully redeemed x for 100 currency" confirmation message when redeeming something from the stream store?

[twin sentinel]

Not at this time. It is planned, but no ETA.

[lament blade]

@twin sentinel help?

[winter zenith]

@lament blade do you show the media request on stream?

[lament blade]

yes media player in overlay edit

i added it n placed it in the bottom right of live scene

i hear double

[winter zenith]

okay do you have this overlay in another scene placed?

and did you close the overlay editor?

[lament blade]

yes lobby one

yes

[winter zenith]

good , is the lobby and the other scene set as the bot above told you?

Make sure to ☑️ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[lament blade]

J҉a҉s҉m҉i҉n҉e҉Today at 8:01 AM
i did that but now i hear the double sound on obs live but the viewers dont hear the double sound

J҉a҉s҉m҉i҉n҉e҉Today at 8:10 AM
but when i check "control audio via OBS" i dont hear the double sound but my viewers do...

[winter zenith]

I dont really get why you would hear it double if you have the editor closed and the scenes set to "shut down if not visible" and after scene transitioning turning off studio mode

did you turn off studio mode after switching the scene? @lament blade

[cerulean escarp]

and are you running any form of audio routing program like Voicemeeter that could screw up the audio?
and are you watching your own stream and forgot to mute your audio out there?

probably not anything related to my suggestions - But it never hurts to ask 🙂

[twin sentinel]

@lament blade Nevertheless, please control that you have every overlay on shutdown and studio mode is off and you do not have any overlay open in a browser (editor or launched).
This should fix your issue with double sound.

[lament blade]

how do u turn studio mode off

so for 2 of the scenes, starting soon and lobby...i uploaded the overlays on obs itself not streamelements editor...then i added the browser sources for both so i can use the media player

the reason i did that for those 2 scenes is because the overlays were "too large" to upload to streamelements editor..

could that be the source of the problem?

[cerulean escarp]

@lament blade you press "Studio Mode" again.

[lament blade]

im using obs live

oh no

its not double screen for studio mode

[cerulean escarp]

Studio mode is located at the same place

[lament blade]

yea i dont use it

n plus its unchecked

[cerulean escarp]

aha

[lament blade]

mind if i share screens with u n ull see the problem first hand

[cerulean escarp]

sure thing

[blissful drum]

Hello can someone give me the discord of the se.staff his name is kaizer

i cant find him :/

[jade remnant]

i will let him know you are after him

[blissful drum]

@jade remnant ok will he come soon ^^ we chatted in the morning about 1 spesific problem

if hes not comming soon i just myght get help in helpdesk also idk 😄

[white bramble]

Hey
I have problem that Streamelements chat commands doesn't work

[real escarp]

which command

[white bramble]

Any of them

Nothing works

[real escarp]

no name change?

type !sedebug

in your chat

turn off follower only @white bramble

this is your issue Custom Bot Name enabled: true;

do you use a custom bot name

or just streamelements

standby

can you sign out of streamelements.com and sign back in

[white bramble]

Did it

[real escarp]

in chat type !bot remove

and then we wait

[white bramble]

okay

[real escarp]

!sedebug one more time

type !sedebug

@white bramble

@white bramble you will need to close obs live and restart pc

for now use ur name as bot name

but when you restart pc switch it back to stream elements here

[stark current]

so I updated my video file in overlays, activated, refreshed browser source in OBS, I'm testing my Alerts, but it doesn't show up in my obs, even though I have the browser source visible

[real escarp]

@white bramble obs > activity feed

@stark current screen shot

screen shot of your obs and the overlay on it

[real escarp]

you have added merch alert

[stark current]

they have to be seperate?

[real escarp]

it kinda of showed up

1920 x 1080

[round bramble]

@stark current To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[real escarp]

properties 1920 x 1080

[stark current]

@real escarp

Thank you very much

[white burrow]

Emotes not working for some reason? (renamed bot)

[real escarp]

which emote?

[white burrow]

Any of them.

another

[real escarp]

the chat is from twitch itself

in your chat now i tested KaRappa

[white burrow]

revolvergn is the chat with the issue

[white burrow]

odd they're not showing on mine. maybe i need to refresh

or maybe I don't have access to those emotes?

[real escarp]

the images and javascript is loaded from other servers...

[normal igloo]

maybe a simple case of needed use !emotes Friendly?

[real escarp]

if your computer is having issues getting those from the servers they are on

[normal igloo]

oh never mind

[real escarp]

@normal igloo twitch chat... not obs

[white burrow]

alright

[worthy musk]

hey guys is there a way to export a twtich follower list i want to creata ty video

[dry hare]

Don’t think so?

[worthy musk]

i kniw i can copy paste from se dashboard all my followers

[rigid shoal]

my song requests are not working it keeps trying to play the backup playlist

and i removed the backup playlist

and its still trying to play from the backup one

[tight harness]

Does it help if you use the >| button to skip to the next song?

[rigid shoal]

nope it just goes to the back up play list

is there a setting or command that im maybe missing

[grizzled peak]

@frail creek.staff is there any way to let open the TTS filter for it to go @@@@@@@@@@@@@@@@@@@@@@@@@@?

[real escarp]

https://streamelements.com/dashboard/tipping-settings

if thats off already nothing more you can do

[grizzled peak]

well shit

[rigid shoal]

so what must i do?

[real escarp]

bot is not in chat

[lament blade]

can someone help me plz

[real escarp]

screen shot the issue

[lament blade]

i cant just screen shot it

i would have to stream to show u

do u have sometime?

[real escarp]

describe what our overlay is doing

[lament blade]

double sound

media player

[real escarp]

you have media request widget in multiple scenes

[lament blade]

yes i check "shutdown source when not visible"

i do

i have it in live scene and lobby scene

both checked

[real escarp]

better way to do it

create MR scene

make one overlay with that widget

from there you can remove the widget from all other cloud overlays

in obs you can add a scene to other scenes

[lament blade]

no idea what ur talking about

can u show me

[real escarp]

thus obs will only have mr open once

in screen shots

watch

alerts have they're own scene

that scene is added to my other scenes

[lament blade]

i have a source added for starting soon and lobby both named "streamelements" with URL from streamelements of media player

ur probably describing the same thing i have

[real escarp]

screen shot obs for me

[lament blade]

but its confusing from screenshots only

i would like to actually show u the problem live to save us both time

can i?

[real escarp]

show me the screen shot of obs full window

[lament blade]

hows a screenshot gonna solve my SOUND issue

thats like a mechanic asking for a pic of a sound issue in a vehicle over the phone

makes no sense

there

[real escarp]

so off all those scenes on the left all of them have been turned off when not visible in settings?

[lament blade]

what?

[real escarp]

!add

[round bramble]

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[real escarp]

all of them are set to shutdown source when not visible

[lament blade]

ok r u asking

[real escarp]

asking

[lament blade]

that for each scene that has a "browser SOURCE" its set to shutdown source when not visible?

[real escarp]

correct?

[lament blade]

i did mention earlier that i have 2 of them "starting soon and lobby" and theyre both set to shutdown source when not visible

[real escarp]

you have more scenes then that in overlay manager

[lament blade]

live scene*

[real escarp]

6

[lament blade]

not starting soon

live scene

[real escarp]

4 of the scenes in the cloud had media request

lobby main

starting soon

live scene

lobby

[lament blade]

thank u i fixed it

i figured out the issue

i had old browsers from my old overlays

i locked and unviewed them

on obs

[real escarp]

im not ordinary mechanic

[lament blade]

lol

i c that

u know what ur doing

thank u ❤️

[alpine drift]

i have an issue with starting my stream on twitch

[round bramble]

@alpine drift Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[lethal tide]

Hello. All right? Is it possible to translate the messages from the !redeem command? When someone redeems an item from the store, the bot sends a message in English. I have how to translate these messages?

[elder sorrel]

Don't think that's possible at this time.

[cinder shoal]

is there a promote command for a viewer to bump their song to the top of the list? if so, how do i enable it?

[real escarp]

paid get bumped only

[viscid steppe]

Does anyone know if Santa hats are coming back for our emotes this year?

[elder sorrel]

I thought they never left? As I thought it was in the Overlay Editor to enable / disable Santa hats.

I haven't used Kappagen in forever so I have no idea.

[viscid steppe]

There’s an enable seasonal hats but that’s for witch hats.

Hmmm

[elder sorrel]

Ah.

So it prob more than likely will be available in December for Santa hats again.

[lament blade]

hey can someone help me setup my dual pc setup

ping me

[candid leaf]

Hello guys, is there any way to make clips from a command like '!clip' or something? Thanks.

[real escarp]

https://thefyrewire.com/docs/api/twitch/clips/

[lament blade]

hi for some reason I moved from SLOBS to StreamElement and it won't display my latest subscriber nor follower just my lates donator any reason/fixes or what to do?

[viscid steppe]

Alerts have stopped showing up on stream. They show up in the SE Editor but not on stream.

I have:
-Launched my overlay and re-copied/pasted the link
-Made a whole new overlay and added to OBS
-refreshed browser scene
-set up in OBS to shut down when not visible
-made sure the Alert Box is at the top of the Layers section
-turned everything off/on again

Have alerts stopped for everyone?

[elder sorrel]

Are you using OBS.Live & have alerts muted?

[viscid steppe]

They were working 10 minutes ago

I use the regular old school OBS

[elder sorrel]

I'm not home so I can't check. Alerts are working as I see other SE streamers alerts go off.

[viscid steppe]

How weird. I don’t know how to fix this. 🔥

[elder sorrel]

Gonna ask if Staff is available. As I'm ready to leave work to head home.

[viscid steppe]

Clicks and cries

[elder sorrel]

Quick question as I can't see it on the bottom left

[viscid steppe]

I hope to have a quick answer

[elder sorrel]

Is this checked?

[viscid steppe]

OHMYGOSHYOUFIXEDIT!!!

[elder sorrel]

LMAO

[viscid steppe]

throws self at you in SOBS

YOU 👏 ARE 👏 A 👏 GOD 👏

I must have clicked it on accident!

You’re AMAZING

[elder sorrel]

Prob. At least I asked before leaving work

[lament blade]

my recent sub still doesn't show up any ideas? It doesn't even show up in the feed either and i just switched over from slobs. If i custom set the name in the data portion will the name auto update the next the event occurs?

[viscid steppe]

Safe travels! @elder sorrel

[wanton mango]

@lament blade if you only just created your SE account then that data won't be available yet, but it'll be tracked from now on, so yes, you can manually set the name for now and it'll be automatically updated later

[lament blade]

awesome sounds good just making sure it will automatically update thank you!

[karmic fossil]

Lately my streamelements has been missing subscribers. I think it is only happening when I'm offline. Streamlabs, however, is catching those subs that SE misses while offline. What's the deal with that?

[round bramble]

@karmic fossil Twitch prime (new and resub) and paid subscriptions (resub only) must be shared in chat manually by the person subscribing in order for the subscription information to be sent to StreamElements. For twitch prime, the user needs to have sharing enabled on https://www.twitch.tv/settings/prime. For paid subs, if the share box doesn't show up immediately it will when they refresh the page. https://i.imgur.com/VNJN0Uv.gif https://i.imgur.com/2297EA7.png

[twilit kayak]

How do I reset donation amount overlays

for tip goal how do i reset

??

[wary halo]

In the editor go to: data>goals>reset

Data is in the blue bar on the top

[lament blade]

<@&382267076632379392> Hello! I was wondering if there is a way to make gifted subs have the same alerts as your normal recurring subscribers in an overlay? I already have a pool of alerts for normal subs and resubs, but i'd like for gifted subs to just pick from those same alerts and just modify the message to x gifted y under instead without having to make MORE variations, is that possible?

Simply choose the same assets you use respectively

so I have to make duplicates, correct?

You can but it’s not necessary

the thing is I can only assign one trigger to each alert, or one condition rather, like months subscribed is at least 0 and that's it, I'm a bit confused

In that case, I would duplicate it

So no way of having multiple possible variation parameters for a single variation?

Essentially I have like 15 different alerts, they're mostly memes and such, they currently display if someone subs or resubs, but not if they're gifted because of the variation parameter, do I need to duplicate each of them and make the parameter gift then?

Not quite. Though I can’t pull up any screenshots due to my mobile limitations, I’ll send another Support Hero to show you how it's done

[patent trout]

I am currently having a problem with a custom widget, which shows the latest events that happened (follows, subs etc.). It plays normally on my main pc, but as i put its link into obs studio (latest version) on my streaming pc the widget is not rotating with the animation as it is supposed to, in fact it just cuts to the next event.

[lament blade]

@lament blade Thank you for that! When should I expect the help?

[olive rock]

Hello, is streamelements media request bugged or is it just for my friend? Everytime he tries to keep media requests open from browser, to use it as song request platform, everytime someone request youtube video, it skips a current song and starts playing the new media, no matter if current song is not ended, it skips it like backup playlist should skip when new media request comes but on every video, but if he uses media requests layout on obs, and browser is closed, it works fine, problem is only when the brwoser is open.

[carmine pebble]

My stream keeps glitching a lot and tell me my decoder is overloading... how can I fix this?

[lament blade]

@lament blade Whenever the next available Support Hero can respond

[lament blade]

Heyo, currently in a small predicament.
I've got a charity stream underway where multiple streamers will be streaming onto 1 account in 2 hour slots over a 24 hour period. We need an overlay that is manually editable by people with 'editor' permissions within the bot, this is because we are donating to a gofundme page which cannot be linked to an automatic overlay like normal donations. We need an overlay that stays conistent on stream instead of getting each streamer to add 1 to their overlays. Someone mentioned SE could do this? If so how?

[small talon]

my game doesnt ven show up on stream when i use game capture. onl;y when i use screen capture it shows my game

[timid whale]

Hi guys

any way to make Loyalty give points for subs and cheers?

my stream want to get points from tipping and subbing

and they aren't getting points

[round bramble]

@carmine pebble Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[dry hare]

@timid whale did you enable loyalty points in your SE dashboard?

@lament blade which charity?

[timid whale]

yes

I have

[dry hare]

I believe points are acquired as long as you’re live

[mighty warren]

why when im connected to twitch when i try to stream it says start streaming to youtube?

[dry hare]

Obs settings >> stream >> disconnect YouTube and switch to twitch @mighty warren

If that setting is right click streamelements >> log out >> log in with the twitch

[oblique karma]

what do I need to start streaming to twitch if I just want to do podcasts?

[dry hare]

Obs and a microphone

[oblique karma]

Can I download a Mac OS version of OBS?

[lament blade]

@dry hare Its the salvation army's fires appeal for australia, however, we doing donations through a gofundme page so we can track amount 🙂

[viral acorn]

... Howdy! Two questions.

1. Can I move layers between overlays without making a full copy of an overlay?

2. With the Stream Engagement >> Chat overlay widget -- I am using the Verdana font (a pretty standard typeface) but the Line Height control doesn't alter anything when changed. Is that expected behavior?

[timid whale]

@dry hare My viewers are not receiving points for tips and subs and gifted subs

[dry hare]

@viral acorn

1. yes
2. don’t know

@timid whale have you set the values for subs/gifted subs? I’m not sure how to fix that if they’re not receiving the loyalty points. Have you tried parting the bot from your channel and re-joining it?

[timid whale]

there is no value for this

[dry hare]

should look like that

Are you a twitch affiliate?

[wanton mango]

@viral acorn duplicate layers to other overlays with the icon above the save button that looks like two pieces of paper with a red dot. also I think the line-height property doesn't affect the chat box for some reason, but you can use this custom css snippet in OBS (apply it to the browser source that contains your twitch chat)

twitch-chat span.message {
  line-height: 30px;
}

[timid whale]

@dry hare yes I just got twitch affil

have been streaming 7 days and we hit it on day 7

maybe it hasn't updated on elements yet?

relogged

there we go!

thanks

[dry hare]

👍

[fathom zodiac]

hey when you send too many sms that you cant get a new one to be sent. how long do you need to wait for it to refresh on mobile?

[low fractal]

Hello, Having weird output drop it's at 800 kb/s -- it does this out of no where and I've no idea how to fix it, restarting obs doesn't help either...

[dry hare]

no clue

probably someone watching netflix?

what is your upload speed and what is your bitrate set at?

[fathom zodiac]

can someone explain how the ${1} variable works?

[wanton mango]

It returns the first argument after the command

So for !testing hello, ${1} would be hello

and if you only use the command with no parameter, and the response is expecting one, the command doesn't run

[fathom zodiac]

ohhh so it needs some sort of parameters

[wanton mango]

Likewise ${2}, ${3} etc etc return the second, third, etc, word

If you want to capture the entire phrase used after the command, use ${1:}

Looks good to me!

[fathom zodiac]

so ${1|${random.chatter} would mean its looking at the ${sender}

correct?

[wanton mango]

${1|${random.chatter} would mean, prioritise the first argument if provided, otherwise pick a random chatter

So you can do !fight thefyrewire to specifically direct the command at them, or just !fight by itself to pick a random person

[fathom zodiac]

aww that makes sense

thats awesome!

okay

so i was on the right path

[wanton mango]

You could add the colon after the 1 like ${1:|${random.chatter} so that the full phrase is used

[fathom zodiac]

i thought it meant it took the first parameter meaning its looking at the ${sender}

what happens when you do that?

[wanton mango]

ah no the parameter follows the command

[fathom zodiac]

teach me your ways senpai haha

[wanton mango]

so with the colon you can use the command like:
!fight that weird guy outside the window
and the response would be
Thanksgiving food fight! thefyrewire shoots gravy at that weird guy outside the window!

whereas without the colon it would only use the first word

[fathom zodiac]

omg thats genius!

does | mean or?

[wanton mango]

Yup!

[fathom zodiac]

wicked!

[wanton mango]

So people can get creative and do !fight everyone in chat or something and it'll use the whole phrase

[fathom zodiac]

aww! this is amazing

thanks so much for teaching me this

i would have never knew about this beforehand

😄

this is really cool!

anything else you can teach me that you think would be interesting as such?

[wanton mango]

hmm not off the top of my head, but then again, it's 5am for me lol. you can always get creative with the counter names and make some interesting user-specific counter commands or something. there's also my pastebin customapi that you can use if you want something a little more advanced

[fathom zodiac]

plzzz send my way

even if you gotta DM me

I love love love this stuff

[wanton mango]

https://thefyrewire.com/docs/api/twitch/paste-library/

[fathom zodiac]

and this is what I been wanting!

what got you into all this?

man you're stuff is next level im not even kidding

[wanton mango]

originally making stuff for a friend and it sort of snowballed lol 😄

[fathom zodiac]

do you have anything on here that is similar to the heist game?

omg omg omg! You dooo <#

❤️

[patent trout]

Sorry for reposting, but I am currently having a problem with a custom widget, which shows the latest events that happened (follows, subs etc.). It plays normally on my main pc, but as i put its link into obs studio (latest version) on my streaming pc the widget is not rotating with the animation as it is supposed to, in fact it just cuts to the next event.

[fathom zodiac]

would all this seriously work?

like I want to take all this and implement it!

I really really do

dude you are a god!

or lady! Not judging! jaja

haha

[wanton mango]

It does work haha, but no, there's no variable to actually add points or anything, so you can really only make games for fun (for now )

@patent trout Browser and OS?

[fathom zodiac]

can i please add you as a friend? haha

[wanton mango]

[fathom zodiac]

awww really it doesnt take points into consideration? is that something I can add using the variables in stream elements?

[patent trout]

i am currentyl on the latest english version of windows 10 and its in chrome and obs studio when its not working correctly on my main pc i am using brave

[wanton mango]

SE doesn't currently have a variable for points, otherwise it'll probably be a thing already aha

@patent trout Can you go to This PC > right click > Properties > Advanced System Settings > Performance > Settings > what option is currently selected?

[patent trout]

i have custom settings there, but its the same on both of my computers

[ocean lava]

why is my OBS always a black screen?

[wanton mango]

Can you set it to the top option (let Windows choose), okay out of everything, refresh the overlay and try again?

[patent trout]

well this just made me realize that i am a dumbass

[fathom zodiac]

The Cards Against Humanity and I guess for the rest of them: Do i just copy that line into a custom command and save and its good to go?

$(customapi.https://api.thefyrewire.com/twitch/pastebin/z8HGB50q)

[patent trout]

@wanton mango thank you very much that worked but i just dont get it with the same settings on my other comp it worked as it should in obs and in chrome as well but thank you very much again

[wanton mango]

@fathom zodiac yup! well, that variable only returns the line itself, you can add extra stuff behind it like in the example: ${sender} picked a black card... ${customapi...}

[patent trout]

bye the way its the top setting (animate controls and elements inside windows) in there thats fucked it up i tested it around a bit right now

[fathom zodiac]

but I would have to add in the sending picked a black card, etc etc

?

[wanton mango]

@patent trout no problem! yeah it's weird, but as long as it works now 😄

@fathom zodiac yep, add that in the response itself

@ocean lava are you on a laptop?

[fathom zodiac]

got it!

I need to test this!

and what about the white card?

[wanton mango]

same thing, a new command

[ocean lava]

yes i am

[wanton mango]

what GPU?

[fathom zodiac]

omgggggg you are the best! 😭

[fathom zodiac]

Does anyone know if I select user level to be VIP does that mean that subs and mods can also access the same command?

or if set the user level to sub would mods and VIP be able to access?

[wanton mango]

@ocean lava Looks like you'll need to enable compatibility mode with window/monitor capture - https://obsproject.com/forum/threads/laptop-black-screen-when-capturing-read-here-first.5965/

[gray parcel]

hello guys. Im having an issue with my store redemptions during stream. i have tried clearing the sound and making a new item and it still wont play on stream.

[fathom zodiac]

@wanton mango can i modify the answers at all? or is that not possible?

like the questions and answers?

[wanton mango]

@fathom zodiac with the ranks, that level and above can access. It goes -> Subscriber -> Regular -> VIP -> Mod -> Super mod -> Broadcaster - and yes, you can fork the paste and edit the questions/answers

You'll probably need to make a free pastebin account so you can re-edit the paste later. In the paste library docs I've linked the pastes used, so you can duplicate that

[fathom zodiac]

is it free to make a pastebin account?

is it like gthub?

github

?

[wanton mango]

You'll probably need to make a free pastebin account
😛

[fathom zodiac]

hahaha kk

sorry

didnt read that haha

[wanton mango]

I think the free account lets you have up to 10 unlisted pastes at a time

[fathom zodiac]

but none of this would translate to the point system correct?

[wanton mango]

and no. you can make the command cost points by adding the cost to the custom command, but you can't make it give points

[fathom zodiac]

Regular -> Subscriber -> VIP -> Mod -> Super mod -> Broadcaster is this the correct order you mean?

yea giving the points I was trying to figure out haha

kk no worries

its awesome none the less

and I loveeee it!

[wanton mango]

Possibly, not sure if the order in the dropdown is correct or not

But I'm fairly sure VIPs can use the sub commands

[fathom zodiac]

thats awesome

man how do you know so much!

whats the next thing you're creating?

also the random twitch clips

are those set clips that you selected?

[wanton mango]

whats the next thing you're creating?
something

are those set clips that you selected?
yes - https://pastebin.com/WLTGApNx

[fathom zodiac]

do the gift commands interfere with the ones that stream elements already has up?

[wanton mango]

which ones? but no, it's only a variable. you can name the command whatever you like

[fathom zodiac]

but would that command play by itself when someone gifts a sub?

or would it be like !gift and then it says one of those things

[wanton mango]

no haha, it's only a command. it only runs if someone uses the command yeah

[fathom zodiac]

haha got it

also how does the D and D work

its just call the command and a statement gets made?

or is there actual health and attack dmg... like a full on fight that can happen

[wanton mango]

nothing that complicated. a random number is picked between 1 - 20 (as in on a die 🎲 ) and depending on how high the number is, a good/bad outcome happens. the idea is that you can fork the paste and add your own outcomes, but I prepped 60 outcomes in advance - https://pastebin.com/PyNWF0Yk

[fathom zodiac]

haha yea im looking at that

[ocean lava]

still have issues after making them both run on the same graphics card

[fathom zodiac]

would you make something thats more like a jrpg? or you think thats too complicated?

[wanton mango]

@gray parcel did you add the redemption widget to your overlay?

that's up to you to create, I exhausted myself with that list lol

[fathom zodiac]

haha i love the lsit

list!

[wanton mango]

@ocean lava which capture are you using?

[ocean lava]

wym?

[wanton mango]

display capture?

window, game?

[ocean lava]

i tried both

[wanton mango]

I'm on a laptop atm too, and in my experience, display capture is the only one that works reliably. Did you restart OBS? Run as admin too?

[ocean lava]

havent restarted yet

should I?

[wanton mango]

Yes

[ocean lava]

OBS is the one tech section im a idiot whenn it comes to

still black

[wanton mango]

out of ideas for now, but try the official OBS discord, they probably know better

!obs

!obsdiscord

idk the command

[gray parcel]

@wanton mango yes i did

[kind iron]

Your supposed to know all aren’t you fyre 😛

[gray parcel]

they were working before and then today they just stopped working

[wanton mango]

https://discordapp.com/invite/obsproject

[ocean lava]

is there a way we could call and i could share my screen? maybe im doing something wrong?

[wanton mango]

I'm using nvidia so my process was slightly different to yours I'm afraid

[ocean lava]

i have nvidea drivers

[wanton mango]

rip bot

[ocean lava]

and i literally updated them 4 hours ago

[round bramble]

@ocean lava Laptops need extra setup to use Display Capture.

Due to the way laptops are designed, OBS must run on the Integrated GPU to use Display Capture. This process effectively disables Game Capture and Window Capture. If you would still like to use it, please read this guide and follow the directions for Display Capture: https://obsproject.com/wiki/Laptop-Troubleshooting#configure-your-system-for-display-capture

Please note: we recommend using Game Capture and Window Capture wherever possible. These capture methods get better performance in almost all cases.

[shut timber]

i cant set up tips on twitch

[dry hare]

Wdym you can’t set up tips?

[kind iron]

^

[ocean lava]

im so lost..

[kind iron]

Follow the guide that was linked by the bot

[ocean lava]

i tried

im literally even more confused now XD

[dry hare]

https://www.amd.com/en/support/kb/faq/dh-017

Go there

That’s for your system

[brazen moon]

Hi support, was just wondering, if i want to link and tell ppl what i stream with below my stream with a nice streamelements picture, can i just take 1 on google ? or do u guys on streamelements has some special picture and link we can use ? 🙂 thanks alot

[ocean lava]

thank you, ill do this in the morning

[shut timber]

Ok so i go to set up tips i have the link to paste there and therws nowhere to paste the link???

[kind iron]

Is there a direct way of removing the link between my main account and my bot account?

[shut timber]

Ok so i go to set up tips i have the link to paste there and therws nowhere to paste the link??? Somone plz help

[kind iron]

Link to paste there?

[shut timber]

To paste in the panel thing i just need help settung up tips

[kind iron]

Have you completed the tipping settings?

[shut timber]

No it says copy yiur tippinh page link and i xant find were to paste it at

[dry hare]

@shut timber https://help.twitch.tv/s/article/how-to-edit-info-panels?language=en_US

[kind iron]

^ assuming you’re using twitch

[dry hare]

@brazen moon not sure. Someone will be in touch as soon as they’re available

I escalated your question and a staff member will respond as soon as they’re available

[brazen moon]

Orsuna, gotcha, for now i just took a picture on google and made it link to streamelements.com when u click on picture. just not sure how copyright works with streamelements, maybe u guys are very chill with that and it doesnt matter, but just making sure 🙂

[dry hare]

Yeah I’m not sure about it so I made sure to ask 🙂

[shut timber]

How do i get to the edit panels on and off switch

[kind iron]

I’m assuming something like that should be fine but once again I’m only assuming

[dry hare]

Is it not in the instructions?

I believe it’s the first line under the purple box

[shut timber]

Ya but it isnt going to that page when i click tge frick

[dry hare]

Go to twitch

Log in

Click your picture in top left

Click channel

Scroll down

Click edit info

[shut timber]

Bro what

[dry hare]

Follow the instructions I just typed

[brazen moon]

lol

[dry hare]

Go to twitch.tv

[brazen moon]

thanks orsuna 🙂 i stay watch see something happens about the copyright

[dry hare]

Make sure you are logged in

[shut timber]

What fron there

[dry hare]

You’re more than welcome to enjoy the show that is support

Twitch

TWITCH

Copy your tipping link

[shut timber]

Ya i did

[dry hare]

Then click this: https://twitch.tv

[kind iron]

Dragon what platform are you trying to set this up for?

[dry hare]

Then click your profile picture

Then click channel

Then scroll down and edit your twitch panels

[shut timber]

Now where do i paste link

[dry hare]

Follow the instructions in the first link I pasted

[kind iron]

Scroll down until you see add panel

Click on that and put in desired info (paste link in url section)

[shut timber]

Ok wich one text and image or exnentison panel for tips

[dry hare]

Not extension panel

Text/image

[shut timber]

Ok

[zenith widget]

@brazen moon https://strms.net/assets

[dry hare]

Ty @zenith widget

Wasn’t sure

[kind iron]

Keizar do you know if it’s possible to remove the connection between my bot’s twitch account and my main account?

[zenith widget]

I was looking for your question if it was answered or not but couldn't find it

The only way to "separate" them is to delete the accounts. Placing a closure request from one of the 2 accounts will notify the devs to delete the account, but this also deletes the connected account.

This means, loosing all assets, overlays, data stores so far, etc.

[dry hare]

Does that mean he can’t use the bot name?

[kind iron]

Oh ok, I guess it’s not that a big deal

[zenith widget]

meaning?

[dry hare]

If the second account is deleted

Will the custom bot name still work?

[zenith widget]

thats the custom bot name?

[dry hare]

Asking for posterity

[zenith widget]

idk why its even connected like that - you don't need it like that in order to have it as a custom bot name

[kind iron]

So basically that’s the account I use for my custom bot name

Yeah it was connected by accident while I was trying to get it to work awhile back

Nothing is actually setup on that streamelements account that’s why I was trying to get it unlinked to my main account that has all the overlays and stuff setup

But if it means I lose all data on my “hotshot0w” account I’ll just have to live with it

[zenith widget]

[knotty token]

Hello, so I’m new to stream elements. I started on stream labs (literally yesterday) but a lot of my friends use stream elements. I’m a tad confused though. Is there an actual desktop app that I download? Like streamlabs?

[zenith widget]

I would suggest to start here: https://www.youtube.com/playlist?list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv

[kind iron]

It depends on the what you need personally I only use obs live

[zenith widget]

but the "desktop app" you can get is OBS.Live, which is an addon for OBS Studio

[knotty token]

Gotcha ok

I will watch that video

[vivid olive]

i need help

[viscid pebble]

Hi @vivid olive, Please ask your question(s) or describe the problem you're looking to solve so staff or a support volunteer can assist you as soon as they are available.

[vivid olive]

for some reason it is not allowing me to brodcast it is saying failed to connect to server or make sure you have a valid streaming service i have tried everything and it isnt working

[dry hare]

Obs settings >> stream >> disconnect from twitch and sign back in

[lean mesa]

I can't launch my overlay

[round bramble]

@lean mesa To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[lean mesa]

Okay now what

It's showing me a preview

[zenith widget]

what do you mean?

what preview?

[lean mesa]

It's showing me a preview of my overlay and not putting it over my stream

[zenith widget]

Well..thats what an overlay is

especially if added via a browser source.

Don't post the overlay links in public places.

[lean mesa]

Alright

[zenith widget]

Of course when you add a browser source and add the link you will see a preview like this.

[lean mesa]

I just wanted like a header to overlay my stream

in game

[zenith widget]

You want to see the actual overlay in-game?

to see what the viewer is seeing?

[lean mesa]

No so it showed on my twitch while I was playing

[zenith widget]

Then add the overlay as a browser source to OBS

[lean mesa]

Now it works, thank you for your patience

[knotty rain]

Hi, a question about contests. People bet on one of the options, And after graduation, the entire bank is distributed among the winners, right?

[zenith widget]

No. Winners win what they bet + almostt the same amount they bet on top.
Example:
I bet 100 and you bet 1000. We both win, so I win 190 points back and you win 1900 points back

[knotty rain]

Ok, thanks

[limpid violet]

This may have been asked before, but I can't seem to find an answer online. If I want the chatbot to use my emotes for certain events, do I need to gift a sub to streamelements? I also want to use the custom chatbot name, so do I also give a sub to the custom chatbot name or just streamlabs or both?

[zenith widget]

Yes you need to gift it a sub.

but you just need to gift the custom bot name

[limpid violet]

Ah okay, thanks!

[small coral]

how can i fit the customed overlay in my OBS?

[round bramble]

@small coral To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[small coral]

i set the dimension to 1280x720 and i already changed the dimension on the website and still the overlay is cutoff to 1980x720

[zenith widget]

Which overlay?

[small coral]

pubg overlay i thing

i think*

[zenith widget]

If you've changed the resolution in the browser source, but it still fits the entire preview of the screen, right click the browser source -> transform -> reset transform

[small coral]

all good i just made my own overlay too complicated to fix

[round bramble]

@small coral Please follow our community rules:

• No advertisement or stream promotion
• Respect ALL server members
• No NSFW/NSFL

Thank you

[dry olive]

hi guys 🙂 does anyone know how to write (or if one already exists!) a custom widget that plays random clips, chosen from all the clips on my channel, one after another? i'm looking to make a brb/afk screen that randomly plays these clips

just in case it wasn't clear, looking to have them play in an overlay, not like a chatbot command etc.

[zenith widget]

That would be a request for the Code gurus in #dev-chat

[dry olive]

nice, I shall take a look 🙂

[foggy tundra]

Is there a way to setup a donation goal but have it starting off at 0?

Im about to do 24 hour charity stream but whenever I make donation goal it already counts all the previous donations ive gotten in the past

[real escarp]

reset using data tab in editor

or https://streamelements.com/dashboard/session

[foggy tundra]

Thank you!

[rigid shoal]

is there a way to remove the community chest tab on the top of the chat it covers like half the god damn thing

[jade remnant]

https://discordapp.com/channels/141203863863558144/199460642975907840/648235424871088129

[rigid shoal]

oh shit thanks @jade remnant ❤️

[jade remnant]

np 👍

[rigid shoal]

wait but would this work for everyone or just me

because i want to remove it from my stream

and i cant find a way to make to go away

[jade remnant]

not sure, you might want to see if there is a twitch discord or help service you can ask.

but as it says just the banner, i would imagine it would only stop showing it for you, 50/50 on it being global 🤷‍♀️

[rigid shoal]

ill give that a shot thanks man ❤️

oh and is there a way to set a command on the bot without the !

[empty oyster]

Whats the best overlay for 2 camera/// for an artist.

[little palm]

If you have a decent computer, is it more beneficial to have all the alerts/animations/overlays etc on your pc (ssd) or move all of it in browser sources ?

[dry hare]

Browser source

Local assets require read/write of the drive and use more resources

[oblique karma]

Where can I get an OBS style software for Mac OS? And what microphones do y’all recommend for twitch?

[dry hare]

Obsproject.com

[little palm]

understood thank you

[dry hare]

The recommended microphone would be an XLR with an audio interface. Budgets being what they are getting started, the rode usb mics are pretty solid

@empty oyster your best bet for a 2-cam artist overlay would be to commission one specifically for that or design your own. You could also use a pre-built overlay design and use the “gaming area” as your overhead/art cam

[oblique karma]

@dry hare what is the price for each of those mics and where can I get them?

[dry hare]

Check out the Rode podcaster USB on amazon

Probably a Black Friday sale

[rocky zealot]

Not sure if in the right spot, but I am getting a Form Submission Failed error when trying to finalize my SE.Pay

[tight harness]

Fixed in live chat ⤴️ 😃

[smoky turtle]

is there a way to turn off spam protection for cheers? or is that not possible?

[real escarp]

https://streamelements.com/dashboard/tipping-settings

[smoky turtle]

ah thank you! also i am having to approve all my tips. will this fix that too?

[real escarp]

if you un check manual tip approval

[smoky turtle]

gotcha. thanks man

[tropic plinth]

can I add a playlist to the media request?

[jade remnant]

no

songs only

[tropic plinth]

damn, ok

thanks

[stable tree]

Hi SE Team. Is the StreamElement's Bot down?

[real escarp]

which chat?

[lament blade]

having one small issue

my last 4 follows dont show up at all in my activity feed

[stable tree]

Nvm streamer forgot to add command

[lament blade]

and one was literally this morning

how can i fix this it isnt realizing followers at all

[real escarp]

i will resub you to webhooks

then follow to test