helpdesk-twitch

[sand ravine]

100MB would be a better limit

My suggestion for SE in the future.

[lament blade]

you can always get your ideas over here:

[round bramble]

@sand ravine Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[sand ravine]

Okay, I'll check it out. Thanks.

It's gonna take me a while to rerender the same looping animation work in a VP8 codec for webm.

on my other Stinger Transition that I use for OBS Studio, it's only 1MB in WEBM format using the VP9 Codec. Transparency was there.

The method I choose for the looping animation was constant bitrate in order to lower the file size.

Testing out the new render in 8067 kb/s

Might upload a new one at 28MB.

[lament blade]

29MB should work fine as well

[sand ravine]

Might do the same for my stinger transition.

Yeah, that size should be fine.

[lime nebula]

Omg this moves so fast I lost my comment

[sand ravine]

What was your comment earlier, Darkracooon?

[soft otter]

Hi all I have someone on my stream who redeemed a sound but the sound never played and never saw an alert but it said redeemed in chat

[lime nebula]

My issue is that some alerts show up on one overlay just once (stream perk so gif and sound) from then on the store redemptions only play sound on the overlay not show the gifs. Also no redemptions have ever been able to be redeemed in chat for some reason. It always has to be done through store even though it can be redeemed in chat and in extensions according to my settings

[elder sorrel]

@soft otter Did you add the Store Redemption Widget in your Overlay

[lime nebula]

@sand ravine

[soft otter]

Ok no that is the issue then thank you!

[elder sorrel]

@lime nebula Are all items you created Stream Perks & not Sound effect only for some?

[lime nebula]

Yes all are stream perks

[elder sorrel]

When the first redemption is completed: Does the redemption in the overlay still stay or does it disappear?

[lime nebula]

All have gif and sound involved

No it disappears now since I reinstalled SE OBS and didn’t update it

But I did have that problem

[sand ravine]

I always use ${redeem sound effect command name}

This will fix your issues.

[lime nebula]

Where do u put that code? @sand ravine ?

[sand ravine]

on Response field.

custom commands

[lime nebula]

Ok taking a screenshot and will try it out. Thanks so much for the help!

[sand ravine]

You're welcome.

[lime nebula]

The efficiency of this discord is amazing. I’m never submitting another ticket

[lament blade]

[lime nebula]

Are there known issues with the new update to OBS @sand ravine ?

[lament blade]

There are some indeed, but if you have any issues with it, just let us know and we'll be sure to help

[lime nebula]

I always worry about updating it

[lament blade]

we are working on the updated obs.live version for obs studios v24

[lime nebula]

U got it thanks again @lament blade and @sand ravine appreciate what u do

Ok cool I’ll hold off for now updating

[lament blade]

hlo, does Just OBS (Not OBS.live)also work for streamelements?

[jade remnant]

no, stream elements is seperate from OBS

[sand ravine]

It's an addon, Speedzy. It's only made for OBS Studio.

[lament blade]

k, thx a lot @jade remnant and @sand ravine

[sand ravine]

Can't wait to use my high-quality looping animation to replace the one that I had uploaded.

[dry hare]

@sand ravine You can also loop a video via the video widget in the overlay editor

[sand ravine]

Yeah, I noticed it. It was set automatically.

[calm mesa]

My all time top gifters list isnt showing up. Top gifter is working but when i try to add all time top gifters nothing shows up when there was a list there. I there any problems with this?

[peak reef]

only donations displayed help me

[fallow wagon]

Guys how come my mp3 file cant play in redeem? Its like 76kb size file. It can upload but not play?

[jade remnant]

have you set it up as a perk or sound @fallow wagon ?

[real escarp]

have you modded the bot in chat?

[peak reef]

i have borderline chat from NoD @real escarp i didn't edited @real escarp

[jade remnant]

no they havent
@fallow wagon you need to mod the bot

[dry hare]

[real escarp]

you need to ask nerd or die about their widget they packaged

[jade remnant]

@fallow wagon also, SL tris to block SE overlays, sometimes they work in slobs, sometimes they dont

in answer to your question about using the overlay links in slobs

[peak reef]

I have the same problem when I use the default event list @real escarp

[real escarp]

@peak reef

donations unchecked i see your followers

[daring walrus]

Hello. I'm not sure if this is the correct place to post this. Is it possible to have a PayPal donation tab on your twitch channel as well as a separate SE.Pay donation tab for debit and credit cards as well?

[jade remnant]

if you want

just add another dock

(or whatever they are called)

[daring walrus]

Thank you @jade remnant this SE.Pay sounds great. I like the chargeback protection plan I've read.

[peak reef]

man where is the donations? @real escarp

[real escarp]

unchecked

[peak reef]

It doesn't work properly like SL.

wait i sent

[real escarp]

heres the list with 10 items and no tips or followers

our widgets dont directly line up with what other services have like SL

[jade remnant]

plus NoD has always been developed for SL, they have only just started converting them for SE

[jade remnant]

what version of obs are you on?

[peak reef]

all features marked

24.0.3

don't appear in event list when you donate control of donations

[jade remnant]

have you enabled donations as mentioned above?

have you set the range for it to display?

have you imported your history from SL?

[peak reef]

i imported but event list is not transferred

just imported alerts @jade remnant

tried another SE account, it works properly but how? @jade remnant

i reset labels how do I bring back the labels

[peak reef]

bring back? @real escarp

[real escarp]

can not be undone if you reset them

the labels should not have moved in the overlay

[peak reef]

event list reset for correction

can't i bring it back in any way?

[real escarp]

if you reset it and hit reset their is no undo button

[peak reef]

🙂

import?

[real escarp]

if you want me to i can attempt to delete your SL imported data and you can try an import again so data wont double?

[peak reef]

please help me

i cant deleted SL labels

[real escarp]

just to clarify you want me to clear your imported data so you can try to import again?

[peak reef]

only donations are coming back

[real escarp]

correct because your imported tips are still in tact

when did you import from SL

[peak reef]

5 minutes ago

[real escarp]

okay so thats what we will do to repopulate the labels I will remove imported data

[peak reef]

how

[real escarp]

standby

[peak reef]

i add u

[real escarp]

going to delete imported tips

so when you import from SL it wont duplicate tips

[peak reef]

i deleted

[real escarp]

ok run your import again

[peak reef]

just tips

[real escarp]

the import you ran 5 minutes ago

[peak reef]

just tips imported

followers subs?

other labels?

[real escarp]

okay everything else seems to be points quotes commands

[peak reef]

idk man

event list and labels problem im so sry

this system so hard

[real escarp]

the import brought tips but those recent events you reset do not seem to be included in the import so there is nothing to bring them back after reset

[peak reef]

google chrome extension and other features and tags can be restored

i love SE but this system so bad

[hollow locust]

anyone knows how to give points to everyone on stream?

points/coins

!givepoints (?)

[dry hare]

!addpoints all

i think

If you check in the chat commands section of your dashboard it will show you the default commands for points etc

[lament blade]

!addpoints all {x amount}

[peak reef]

google chrome plugin import develop, event list, and other feature, labels can be brought back please

[hollow locust]

Thanks

[peak reef]

I accidentally deleted the labels, the activity list was not working properly.

now I'm shit

[rocky mica]

Hi, i have 2 channels on Twitch, 1 for Lives and the second is for Rerun of the main channel. I need that the Loyalty points of the Rerun channel been added to the main channel points when the viewer uses a command on chat.
Is it possible the viewer execute a command that sends his points to the main channel loyalty system? ?

Thanks in advance!

[real escarp]

points can not be moved from a channel with one twitch id to another channel with twitch id | you can always suggest the feature here https://strms.net/ideas

[storm delta]

Can i use event list ?

Like in SLOBS ?

[earnest lintel]

Hello! Is there a way to receive feedback from streamelements when people follow/sub/tip/raid/etc..? trying to whiteboard a script that will listen for that and then trigger actions

[dry hare]

@earnest lintel can you elaborate on what you're attempting to do?

[earnest lintel]

when someone donates, I want to trigger an HTTP get request

[storm delta]

can someone answer me 😦 ?

[dry hare]

an HTTP get request to do what?

@storm delta yes

[storm delta]

Can i use event list ?

Like in SLOBS ?

[dry hare]

@storm delta

[normal igloo]

[real escarp]

this is our version it might not work exactly like the SL one but we have one

[storm delta]

I have overlay from NerdOrDie

[earnest lintel]

@dry hare trigger an app listening for that command

[storm delta]

can i import it ?

[dry hare]

If your nerd or die overlay included the event list, make sure that they have enabled support for StreamElements and then re-download your Nerd or Die overlay package and run the StreamElements setup

@earnest lintel to do what?

[real escarp]

check here to make sure you have Labels populated first https://streamelements.com/dashboard/session

[desert sapphire]

I have a problem! Im using an animated webcam box for one of my overlays, it is sent as a mp4 file so I have it set to "loop" but everytime it finishes the loop, it will make the box appear and reappear as if the scene was being reloaded.. Any way to fix that?

[earnest lintel]

@dry hare got my question answered over in #dev-chat , thanks!

[dry hare]

[desert sapphire]

Anyone know how to solve that issue with the web box refreshing?

[real escarp]

what is the name of the overlay your using

@desert sapphire

[desert sapphire]

its a file someone made for me

its a webm file

[real escarp]

https://streamelements.com/dashboard/overlays

what overlay name?

and is it a webm or mp4?

[desert sapphire]

its a mebm

[real escarp]

name of the overlay you added it to

[desert sapphire]

its not on any of the overlays yet

I just have it put into my obs

SEOBS*

and I have it set to loop

but whenever the loop restarts, it like makes a blinking effect where the box dissapears and reappears

[real escarp]

why not up;oad it to its own overlay

[shy pulsar]

In the last week the StreamElements bot has just stopped working in my channel while I'm live, just wondering how I get it to work again without having to restart my stream?

[desert sapphire]

would that resolve the issue of it restarting?

[real escarp]

worth a try

[short hound]

I'm still having problems with my chatbox 😦

[real escarp]

@shy pulsar let me msg you in dreamteam channel

[desert sapphire]

even put in as its own overlay, it still makes the same thing where it like refresh's the loop

@real escarp

maybe I can send it to you so you can see for yourself what its doing?

@real escarp

[real escarp]

if the webm animation has any frames that are blank that could be the reason

[desert sapphire]

im not sure exactly whats going on

[real escarp]

i didnt make the animation so I dont know

[desert sapphire]

hmm

how could I show u whats going on

[real escarp]

upload it to one of your overlays then tell me the overlay name

[desert sapphire]

see how the ending, it like flash

flash's

[real escarp]

just the name will do hold on

[desert sapphire]

Sure!

let me know if u know whats wrong

[real escarp]

logging in now

[desert sapphire]

perfect!

[real escarp]

i see the flicker

[desert sapphire]

right?

i have no idea how to fix it

[real escarp]

i think i see let me check one thing

you ready to see why

[desert sapphire]

yes

!

[real escarp]

11.9 seconds frame is there

12 seconds

[desert sapphire]

omg

is there a way to edit that out?

[real escarp]

who ever you had make the animation should be able to clip off the end

[desert sapphire]

Oh ok!

[real escarp]

@carmine knot check now

[scarlet tiger]

TTS does not read long messages

In tips

244 characters

Is there any limit for TTS ?

[real escarp]

whos channel for donations?

[scarlet tiger]

Twitch channel ilovebitterlife .

[real escarp]

I think your seeing more of an animation duration vs how long it takes the TTS to finish

[scarlet tiger]

The message is not being read

[real escarp]

when did you make your donation

[scarlet tiger]

I am a moderator with Full Control right

[real escarp]

under your twitch name MrJaroslavik?

i see it

so someone else made a donation and it didnt read it

let me look

[scarlet tiger]

Yes

Okay

[real escarp]

looking into tts error

[scarlet tiger]

What does it mean?

[real escarp]

just an error on tts side i see the language is CZECH

only one voice available im going to change voice see if it plays

[scarlet tiger]

Yes, Czech language

Not read

[prisma grove]

Can anyone help me with my !duel command?

[scarlet tiger]

What can I do about it?

[real escarp]

seems the message had the error

if you test in editor you can play tts with CZECH language with no error

duel command?

[scarlet tiger]

interesting

[real escarp]

played fine with a message i typed but i dont type CZECH 😦

[prisma grove]

Please ping me when ready to help with !duel command - thanks so much 🙂

[real escarp]

@prisma grove duel command working?

[scarlet tiger]

What error? All filters are disabled.

[real escarp]

no error for profanity just error with something in that last message from bergerkaa_

[prisma grove]

it is not

[real escarp]

do you have loyalty point system turned on

[prisma grove]

yup

[scarlet tiger]

@real escarp Please inform developers?

[prisma grove]

asked when I was live yesterday too, but Nethyr usually never responds

[real escarp]

can you part the bot and join it back

[prisma grove]

sure

how do I do that?

through dashboard?

or

[real escarp]

dashboard

[prisma grove]

k done

[real escarp]

you have it set to fight

[prisma grove]

ugh

weird

[real escarp]

😉

[prisma grove]

ok ty so much!!!

[real escarp]

/hacks ftw in !duel/!fight

np

[balmy terrace]

so i have a simple question for you guys but hard for me haha . so i got a custom overlay from fiverr but when i get a new follower i dose not appear on my recent followers on my overlay how would i sort that ?

[real escarp]

you have one overlay created here https://streamelements.com/dashboard/overlays and there's nothing in it

[balmy terrace]

yes thats because i dont know how to transfer my obs overlay to that

[real escarp]

images can be uploaded to the overlay same with webm files

we have a whole youtube playlist that might help you https://www.youtube.com/playlist?list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv

[balmy terrace]

well evertime i do that is says too big so

but its on my obs i just want the text to appear in the recent follower part

[real escarp]

you can make an overlay with just labels and add it to obs as a browser source

[untold adder]

is custom bot name only supposed to work when you have obs open on your computer??

[strong kernel]

Correct. You're routing the bot activity through the program so it can speak through the account you made for it.

If we tried to make that cloud-based too we'd basically be DDOSing Twitch.

[stark furnace]

Hi there - The NEW timers page will not let me set a timer to take place after Zero messages. Is there a way to adjust this via chat so it says 0 lines of text please ?

[untold adder]

okok but how come i see other streamers that are offline still have the custom bot name even tho they are using streamelements, i doubt they have obs open 24/7

[strong kernel]

They could, or they could have Ground Control open, but something is open to have the custom name active.

[untold adder]

ok thanks

[stark furnace]

Hi there - The NEW timers page will not let me set a timer to take place after Zero messages. Is there a way to adjust this via chat so it says 0 lines of text please ?

Also - Could the page please be set so it allows ZERO lines of text as well please ?

[stark furnace]

Anyone around ?

[real escarp]

correction to my pervious statement. the new user interface seems to be bugged and we have submitted it to our devs

please be patient as they address this bug

[stark furnace]

So needing 1 message before a timer triggers is a bug ? @real escarp

[real escarp]

right it was 0 on the previous user interface

[stark furnace]

Yup kk 🙂

Is there a way to do it via a chat command though ?

[strong kernel]

There is not. Timers are not managed by chat commands.

[stark furnace]

😦 Ok - That's why Google didn't find anything. Thanks

[bright epoch]

Is there an eta for merch

[real escarp]

No eta as of yet

[bright epoch]

Oh ok thanks

[ember kraken]

https://gfycat.com/CourteousSleepyGreatwhiteshark

No animation on the alert box, originally this worked until I added a video to trigger, now even with it deleted the alert goes above the box

I've tried setting the box to 500px height and it'll still go above the box

[strong kernel]

Is this for your account or someone else's?

[ember kraken]

My account. Looks like it doesn't do this when the image is set to being to the left, but when it's set to overlay text over the image/video it breaks

I'm trying to have this file play behind it, at least as a placeholder

[strong kernel]

Save your overlay please so I can see what you've done with it.

[ember kraken]

Saved. This isn't on the officialmaxbox account though, it's on FuelNetwork

(misunderstood what you meant by that first message, my bad)

[strong kernel]

Please do not play any emulations.

[ember kraken]

Apologies. I'll be hands off until you let me know

[strong kernel]

This is what you're trying to do?

[ember kraken]

Ideally the background video is static at the top, and triggers when the name is just starting to slow down, but yes

[strong kernel]

Well, you can delay the text, not the video, so that'd require you to go into custom CSS to accomplish.

But yeah, the text is going off because you have top margin set to -50. Set it to 20 and you'll be a lot happier overall.

[ember kraken]

Negative fifty?? No idea how I mucked that up, lol.

Did you save that to the alerts overlay?

[strong kernel]

I did not save, no.

[ember kraken]

Got it, I changed the margin and now it's working well. Thanks kindly C:

[desert gulch]

hey guys! not sure where to ask this, but I'm having trouble with my store redemption overlay widget. "redeemed" won't disappear

[random quail]

is it possible to restore the followage of a viewer who accidentally unfollowed and followed again?

[strong kernel]

@random quail Unfortunately not.

[random quail]

thanks

[strong kernel]

@desert gulch This is a known issue we're looking into.

[desert gulch]

@strong kernel no problem. thanks for the info ❤

[noble panther]

is there a way to assign a sound redemption (like a custom intro sound) that only one user can redeem? either via the stream store or custom commands?

[strong kernel]

The only usage restriction available is subs only.

[noble panther]

im trying to replace a certain chat bot..
ah bummer, is this a requested feature or something that is being worked on?

[round bramble]

@noble panther Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[torn geode]

Can mod check the volume for MR in chat?

[strong kernel]

Default command !volume can let them adjust it.

[torn geode]

Yeah i know that but you cant just "!volume -5". So if its at 50% but they don't know it and want to turn it down they have too guess.

[lament blade]

how would I go by disabling the "request clip" panel in my tip page

[strong kernel]

Set media request options to free only.

[lament blade]

thank you very much

[solemn arch]

I have a custom font that isn't appearing when I type the name out. Does it make a difference what kind of font type it is? (woff/ttf/otf etc)

[strong kernel]

Let's go down the list. 🙂

Are you typing it exactly as it appears in C:/Windows/Fonts?

[solemn arch]

Yep

[strong kernel]

Did you install said font just now, while your browser or OBS was open?

[solemn arch]

There's variations like light/bold/medium etc

Ah, I didn't close OBS...

Could that be why?

[strong kernel]

Yup. Restart things that were open while you installed the font.

[solemn arch]

Thanks, that did it. I'll go back to not being stupid now

[ember kraken]

Is it possible to delay the media of an alert? I only see delay options for text.

[strong kernel]

It is not.

Not without custom coding.

[ember kraken]

heck. Alright, I can just add a second of blankness or something, that's an easy fix

[modest jewel]

hey, so i have a new pc, good specs on it but on obs live i keep getting encoding overload, anything that can be suggested as im confused bc the specs are good

[round bramble]

@modest jewel Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[strong kernel]

Also note: Any computer can be overloaded if your settings are too high on both game and stream.

[modest jewel]

hmmm which settings would these be? i recently bought a pc and didnt touch the settings so im not sure i know what would be affecting it

the games i normally are minecraft and rainbow six siege
@strong kernel

[dry hare]

Run the auto configuration inside obs

Tools >> auto configuration wizard

[iron jay]

Hey, i am trying to set up a sound redemption by viewers, i have the redeem set up able to be redeemed, but the sound does not play

I have the volume set up, and I can play the sound in stream elements, but it does not come up on stream

[strong kernel]

Are you using the "show on stream" option?

[iron jay]

Where do I see that?

[strong kernel]

In the media request controls. So, probably not then.

[iron jay]

I don't see it in there either

Media request tab, and settings?

[iron jay]

I mean like, sound effects in the store

is what im trying to do

[strong kernel]

Oh. I totally misread.

[iron jay]

All good 😄

[strong kernel]

I thought you said song request, not sound redemption

Do you have a store redemption widget on your overlay?

[iron jay]

Ahhh, likely not.

[round harbor]

Okay how to I have a bot or moderator review profanity while i am streaming?

like bad words in the chat

[strong kernel]

https://streamelements.com/dashboard/bot-spam-filters

[lament blade]

Hello, is there a way to disable songrequests for my channel?

[round bramble]

@lament blade Checkout StreamElements Youtube channel, several guides for you!! https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg or a list with all the guides https://www.youtube.com/playlist?list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv

[lament blade]

Thanks, Robo!

[round bramble]

@lament blade I'm a bot, only here to send helpful messages because the helpers are lazy.

[terse fog]

Hello! Im trying to help one of my streamers with an issue. We have custom alerts for subscribers and the video and alert are ending before the duration that we have set.

Any advice on how we can get the alert to play its full duration?

[fluid dust]

Just going to casually drop this question here.

But on the Editor Overlay, with "alerts" you can enable TTS for Cheer and Direct Donations. There appears to be a "limit" for TTS to register input before it cutting off and not playing out. Is there a known limit, as typing this question into Google doesn't resolve it.

[dry hare]

@terse fog what is the video duration on the actual file, and what are your SE editor settings?

[warm relic]

Is there a way to change the chat bot's name?

[round bramble]

Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• OBS.Live or Ground Control open
• Create a twitch account for the name you want to use or run the bot under your own name
• Custom bot name doesn't work on Mac

[warm relic]

so I ahve to make a new twitch account for the bot to use?

[untold crest]

Yes, as bot uses that account's name.

[warm relic]

thank you! love the fast respons ❤

[tawdry basin]

hello

i need help with my stream

[lament blade]

@tawdry basin what is your question

[tawdry basin]

so I am trying to stream but all that pops up is a black screen, and im new to this, what do i do?

[round bramble]

If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of OBS.Live
2. exit OBS (make sure OBS is not running)
3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. start OBS.Live
5. Settings -> Stream -> disconnect -> connect

[lament blade]

Follow these 5 steps and they should be normal again

[tawdry basin]

I just wanna show my gameplay no facecam

[lament blade]

or do you mean the middle only pops up as black?

[tawdry basin]

yes

[lament blade]

Alright, so do you see scenes and sources in the bottom?

[tawdry basin]

lemme check

yes

[lament blade]

looks like this but would be empty for you, just press the + under scenes to make a scene and the + under sources within the scene

[tawdry basin]

ok so i clicked into my game and now it popped up on my screen

[lament blade]

For more info, be sure to check any of the beginner guides over at youtube for OBS Studios https://www.youtube.com/watch?v=DTk99mHDX_I

[lament blade]

Hello, what is the feature "shuffle backup playlist" in "settings" for media request?

[oblique steeple]

It does exactly that. It shuffles your backup playlist.

[lament blade]

it shuffles the backup playlist

[oblique steeple]

Instead of song 1 2 3 4 5 6 > 5 2 4 6 3 1

[lament blade]

As i linked the StreamElements youtube before @lament blade, its because you have a lot of questions about how to use Streamelements. The videos describe all subjects https://www.youtube.com/watch?v=17eUkoZ6eIs

no, that is not mentioned in that video

so im asking, anyways, thx

[oblique steeple]

But this option is really self explanatory.

[lament blade]

hmm

ok

thx a lot

[wet nymph]

I just set up the custom chatbot name and now the bot is double posting every message, I've restarted obs live a couple times and I tried having ground control on and off. Why is this happening?

[gentle imp]

close both programs, normally it happens when there's more than one instance trying to use the custom bot name

make sure that on taskmanager none shows up

then reopen obs.live, if still same, cancel custom name

[wet nymph]

Could it be because I have the website open?

[gentle imp]

nah, on website you can't do any bot name changes

I can see on your channel StreamElements and also Ziraxxisbot

I assume that's the custom name one

[wet nymph]

Yup

[gentle imp]

try what I said above, if it doesn't fix it there's something else to try

[round bramble]

@wet nymph If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of OBS.Live
2. exit OBS (make sure OBS is not running)
3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. start OBS.Live
5. Settings -> Stream -> disconnect -> connect

[wet nymph]

Thanks

[gentle imp]

that will sort it

you're welcome 🙂

[vestal viper]

i need help with customizing my cheer alert

never mind i got it

[wet nymph]

Any command wizard out there able to help me make a seppuku comand? In streamlabs it worked but just doing

/timeout $user 60```
But in SE it just puts both lines right after eachother and does basically nothing :/

[lament blade]

be sure to ask around in the #dev-chat!

[wet nymph]

Ok

[lament blade]

thats where all the command wizards and code guru's are 😄

[wet nymph]

Thanks

[short hound]

i'm still having problems with my chatbox I don't know what else to do feel like i've tried everything

[lament blade]

Hey, what is the problem with your chatbox?

[short hound]

my badges and peoples names are showing up black when they aren't

[lament blade]

Ah I see it now, what was suggested before, or did you not receive support yet?

[short hound]

i have spoken to various people and couldn't resolve it

[lament blade]

hmm ill poke around for you, see what I can find

with what Theme is this?

[short hound]

thank you i appreciate it 🙂 I have tried all themes but its just the black one at the moment

[lament blade]

So you're not using a specific theme for your overlay?

[short hound]

no its not a specific theme its my own one

[lament blade]

alright, thanks, ill do some research into it

[short hound]

thank you

[rare cairn]

Before i post this idea i wanted to ask first, Is there a way when creating overlays on the site to grab multiple things and move them all at once?

[twin sentinel]

No, not at this time. But there is a Preview of a planned implementation in #297092117933719552 .

[rare cairn]

ughhhh ok thanks 🙂

[lament blade]

hello, is there any command to clear all of the songrequests in a queue?

[twin sentinel]

Afaik, there is not. You can only delete one song, or all songs requested by one user.

[lament blade]

hm

ok

thx

I need help

[viscid pebble]

Hi @lament blade, Please ask your question(s) or describe the problem you're looking to solve so staff or a support volunteer can assist you as soon as they are available.

[lament blade]

I play fortnite on ps4

But when i do the command !epic

My epic name doesnt come up

[twin sentinel]

Do you have the bot invited to your channel via the dashboard?

[calm drift]

SCSS for alerts 😮 ? Is it supported or hm...

[spark wind]

Hi guys! Why can't I set "chat lines" to 0 now? Like I have on my old timers.

[real escarp]

UI bug devs are looking into fixing it @spark wind

[spark wind]

thank you @real escarp

[real escarp]

SCSS needs a pre-processor to convert those to CSS afaik @calm drift

[calm drift]

there's like an option to enable custom CSS, which allows to edit HTML, CSS (the default one), JS and Fields that can be defined.

[real escarp]

yes custom CSS can be used with the enable custom CSS toggle in some widget and custom widgets

[calm drift]

And to toggle SCSS support in the CSS window? Or that doesn't exist yet, it would be cool to see SCSS support.

[real escarp]

there is no current toggle for it but you could suggest/up vote it here https://strms.net/ideas

[prisma vale]

why cant i remove my social media on the profile page? everytime i want to save it says " There was an error updating your settings! "

[real escarp]

this is a bug and the devs are tracking the social media requirement. You should be able to leave it with default ex https://instagram.com/directory and save | current workaround

[prisma vale]

not even that works

[real escarp]

then it may be broken even more and the devs are working towards a fix

[ashen fractal]

Where I can find super themes source files?

[twin sentinel]

All the super themes are available as browser source here: https://streamelements.com/dashboard/themes
You can copy the layers from one overly to another in streamelements.

[jade remnant]

if you are looking for the source file to edit then that would go against SE ToS

[real escarp]

https://streamelements.com/terms

[swift mist]

i think i found a bug in the total calculations for tipping. so my top tipper have donatet 260 in my currency, but when i go to rev. history and click top tipper it says she have much more. I get why it would say that that because i've used her name when testing a custom donation system, but when i go detele it from the donation history, even after i go in and recalculate, it still says she have donated way more than she have

on top of that she is in there twice

the total should be 260

these are the only donations from he (and yes i've stopped using her name in my testing 🙂

[round harbor]

Im back now would someone want to help me use stream elements??

[real escarp]

there is binge worthy video playlist to help you get started https://www.youtube.com/playlist?list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv

[lament blade]

Come faccio a mettere i Bot sulla chatt di twitch

?

[gentle imp]

#🇮🇹︱italiano por favor @lament blade

[scarlet tiger]

Will RegEx work with \bč[ůúu]r[aá]k ? (Czech vulgar phrases)

-for spam filters

[twin sentinel]

@scarlet tiger Tested it on my account, the symbols are working.

[scarlet tiger]

So can I use this regex format?

[twin sentinel]

The regex syntax is google RE 2 syntax : https://github.com/google/re2/wiki/Syntax

[scarlet tiger]

Okay

[sick relic]

Anyone know how to get the bot to show responses on separate lines? I have a command giving instructions on how to join my server, and the steps are easier to follow if they can be line broken.

[twin sentinel]

Not possible with the streamelements bot unfortunately.

[ivory quiver]

Recently my tips have not entered my Paypal Card...how is that possible? I have set up my card on StreamElements but my card seems to stop getting the money from twitch...@ me if you have the solution!

[real escarp]

you need to talk to paypal if the transaction have not been cleared in your paypal account

@ivory quiver

[ivory quiver]

To a normal Paypal operator?

[real escarp]

when someone donates on your tipping page it takes them to paypal we only get notified if it was successful

[ivory quiver]

it's strange cause my e-mai comfirms that my tips have been successfully went through

but where do my tips go if they are not in my card?

[real escarp]

https://www.paypal.com/listing/transactions

this should show all transaction if its not available you will need to contact paypal

[ivory quiver]

oh

ok nvm it seems everything is in order

thank you so much for the help!

[scarlet tiger]

@twin sentinel That regex not working for me.

[round harbor]

I want to alt tab without my viewers seeing my obs how can I fix that?

[jade remnant]

dont use display capture

or use window capture and have it for something that isnt obs

[round harbor]

when I try window capture it doesnt show my game

[unreal mesa]

Where do i see my list of quotes? 👀

[steel talon]

Could you tell me why i have this redeemed in my redeemed window? Cache clkeaning didnt help.
https://i.imgur.com/kVpEX8y.png

[real escarp]

@unreal mesa there is no list for your quotes you can display in chat with !quote 1

[unreal mesa]

what if you have like 50 quotes? LOL

[real escarp]

@round harbor why not keep obs minimized

[jade remnant]

@round harbor use game capture for your game, if you want to show things when you alt tab and only have 1 monitor the use window capture for whatever you want to show

[unreal mesa]

where is the info for them stored?

[jade remnant]

or that

[real escarp]

no user interface for quotes yet you can upvote/suggest it here https://strms.net/ideas

[unreal mesa]

doing it now ❤ THANK YOU! LOL

[round harbor]

I think I got it thank you guys

[steel talon]

I now deleted the widget and added it again... still got redeemed on my screen oO

[jade remnant]

@steel talon its a known issue

[twin sentinel]

@scarlet tiger The regex is working as intended by the regex word for me.

for example it should attack the word xčůrák

[scarlet tiger]

But for phrase without diacritics does not work.

[twin sentinel]

what word should be timeouted by the regex for exapmple?

[scarlet tiger]

Čúrák, čúrak, curak, etc

[twin sentinel]

Then best to control the regex itself and test it with this tool: https://regex101.com/ Cause the regex itself seems to be the problem here, not the bot not understanding the symbols.

[scarlet tiger]

Problem with diacritics?

[twin sentinel]

No, the bot can understand those, the regex itself is wrong for your use case.

[scarlet tiger]

So should I list all possible phrase options in detail?

[twin sentinel]

No, rebuild the regex phrase, to match your use case when you want to time someone out. Use the tool listed above to test your phrases.

For example:

These timeouts are working as intended and defined by the regex in my twitch chat.

[scarlet tiger]

Okay
I will testing

[hollow cape]

is there a way to just remove my account from stream elements, because now all the things i made on stream labs can't be used and i can't export things from stream labs, it says error every time, somebody help please

[swift mist]

still need help here btw SE 🙂 https://discordapp.com/channels/141203863863558144/199460642975907840/634761322109730817

[real escarp]

@hollow cape import tool can not import big video files or copy written assets(stream labs gifs) | you can try removing those from any overlays | account deletion can be found here https://streamelements.com/dashboard/account/security and is done manually by devs 3-5 business days

[swift mist]

i think i know why they are diveded two different mails

[real escarp]

top tipper yeah same username typed but used different email

[swift mist]

but why do they stay after i removed it from tipping history

[real escarp]

perhaps requiring users to login first

which one are you trying to delete i can take a look

[hollow cape]

thank you

[swift mist]

at this point anything from annsophiem

i will add them myself after

[wanton mango]

@scarlet tiger isn't it because you are missing the characters without diacritics in your regex? \b[cč][uůúu]r[aá]k matches both curak and čúrak

[swift mist]

but it still doesn't make sense why they arent removed from Top Tipper when removed from revenue history tip list

i even went in and cleaned up in widget data and did the recalculation

[real escarp]

showing two from that user

going to delete both

[swift mist]

okay so by editing one of the two remaning donation i got the top tipper down to one showing, with a total of 14 tips and a total of 623,60 but the correct number should be 2 tips and 260,00 in tip

[real escarp]

did you import tips from SL

[swift mist]

no, i did some testing using API, but i removed those from the reveneu history tip list, but it seems like they stayed

[real escarp]

indeed it appears

[swift mist]

or they stayed for the Top Tipper but not the rest of the system, because i can't see them anywhere

[real escarp]

could take awhile for the backend to adjust total tips if its still there tomorrow you could ping us to have the devs look at if using api calls are being added in that UI but not removable

[swift mist]

well i just noticed now, this is months ago i did most of the testing

and revenue deletion so it should be gone at this point if it were backend

[real escarp]

right the number definitely added I'm just wondering if the server runs a script now that you have removed additional entries

[swift mist]

you mis understand me, i removed them months ago, the only edit i did today was the single edit of mail on one of the two donations. the 12 i can't see were like two months ago i deleted them. iI just noticed now that the Top Tipper was way off

[real escarp]

ahhh okay you tested and removed the transactions months ago

[swift mist]

correct

[real escarp]

I will screen shot both top tippers and the tip listed sorted by name and ping devs

[swift mist]

perfect, thx

[storm delta]

Why the alerts are glaggy ?

[swift mist]

i won't touch the data from this point on then, just to be sure it's not changed when they look at it

[storm delta]

gally*

laggy* xD

[twin sentinel]

Enable / disable browser hardware acceleration in the advanced OBS settings.

[storm delta]

thx

[glossy anvil]

Hello guys, question, is the stream information pannel still broken? I cant change my stream informations.

[round bramble]

@glossy anvil If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of OBS.Live
2. exit OBS (make sure OBS is not running)
3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. start OBS.Live
5. Settings -> Stream -> disconnect -> connect

[glossy anvil]

Najs, thanks to the BOT, 😄

[pulsar gulch]

Hello, is it not possible to copy the sources from a scene and paste it to another scene ?

I can select more sources but when I paste them only 1 gets copied

[twin sentinel]

Only one at a time at the moment.

[pulsar gulch]

got it ^^ ty

[warm yew]

Hi. So I used Se.Pay withdraw but its been a couple of days since I withdrew and I don't see my money in any of my accounts any idea where it could be? I don't see any options to show where my money has been set off too when I first setup this option

[round bramble]

@warm yew For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees

[spark yarrow]

Hi peeps, happy weekend! I have been getting a few hosting's lately and my alerts dont seem to be picking them up, i ready something about activity feed needs to be open?? does this include the activity feed built into obs or?

[round bramble]

@spark yarrow Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline
  Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

[spark yarrow]

ugh...iam struggling with that

do host alerts not work at all then anymore due to this change?

oh wait...my brain is processing

so it works with 1+ viewer

[swift parcel]

1+ viewer and has to be online

so streamers coming off of a stream count

[spark yarrow]

ah ok and the alerts will work as intended

[swift parcel]

yes

[spark yarrow]

perfect thanks

and sorry about my slowness, its just been a long day

[swift parcel]

no worries 🙂 it happens

[lament blade]

I need help

[viscid pebble]

Hi @lament blade, Please ask your question(s) or describe the problem you're looking to solve so staff or a support volunteer can assist you as soon as they are available.

[wispy summit]

I use restream to stream both twitch and youtube but when I turn off streaming to youtube and still using restream while streaming to twitch the chat screen is always for youtube and not twitch. How can i fix this?

[real escarp]

log out of stream elements in obs | obs>streamelements>log out | then you can log in with twitch

[wispy summit]

@real escarp thank you i'll try that.

[hasty vortex]

Hi, someone know how to change my chat into dark mode?

[real escarp]

click setting cog > non mod> dark mode

[hasty vortex]

i dont know how, but i changed it, thx for help :p

[wary halo]

@wispy summit you know you are breaking your Affiliate contract by streaming to youtube right?

[glass sundial]

is it possible for a custom command to reply with "recent followers/cheers/tippers" ?

[real escarp]

all variables you can currently use are posted here https://streamelements.com/dashboard/bot-commands/variables

[lament blade]

What @wary halo was meant to say @wispy summit, for restreaming while being an affiliate, be sure to read the Affiliate Agreement, it states that you can't restream Twitch content to other platforms at the same time

This is however your own choice, but they can terminate the contract with you for not following the signed agreements

[brittle junco]

how do i put in my stream key

i already have it copied

[real escarp]

obs>settings>stream

[brittle junco]

nvm

[real escarp]

login with your twitch first

[brittle junco]

i was alraddy logged in it just dosent let me strea,

stream*

[real escarp]

Obs or SLOBS?

[brittle junco]

got it

sorry

im just dumb lmao

[wispy summit]

@lament blade @wary halo thanks for the heads up!

[hard niche]

i have a Problem <.<

https://gyazo.com/413ab2dd17ba17e7ab0d7149e73c3b58
Just start streaming, and get an error message directly at Streamelements

Can someone help me

[dry hare]

You changed your twitch name recently?

[hard niche]

yes

2 months ago before I used streamelements

[dry hare]

What was your old name and your new name?

[hard niche]

my old name Tizoop my new name 9xAhrii

[dry hare]

Should be fixed soon

[hard niche]

thx

[shut violet]

For some reason in the overlay editor, when i change my subscriber notification song and press save it never saves. it only seems to be an issue with subscriber notifications.

[pallid osprey]

check your variations

[shut violet]

thanks. i just had to make all the variations one song.

[marble lantern]

On twitch viewers click to donate to my streamelements tipping page and use the paypal option to donate. A notification doesnt pop up on the screen as I have set it to. And also in PayPal the tip isnt showing. They have received an email reciept for the tip but again the problem is it isnt coming on stream or in the actual paypal account

[lament blade]

how to i make a merch store?

it just says we will e-mail u more info soon

but other people have merch

[devout nest]

hi there. after the OBS elements update last week I am unable to stream stable anymore. -Massive frame drops/ bitrate drops.

[quick rapids]

Hiya, I made a ticket regarding my store redemptions alert and was told to post it here.

I edited the alert in my overlays on the SE website and when I test it through store redemptions it works perfectly fine. However, when somebody actually redeems something it doesn't seem to fully load it. The linked gif should hopefully show what I mean

https://gyazo.com/f76d00644c0aac54a70707126fa11bba

I also tested this with somebody actually redeeming it in real-time, and it still doesn't seem to work.

[brittle ibex]

Am I able to transport my StreamLabs OBS overlay -> StreamElements?

[devout nest]

anybody available for a brief chat reagarding my stream fps drops/ bit rate drops

[ancient heart]

I need help

[viscid pebble]

Hi @ancient heart, Please ask your question(s) or describe the problem you're looking to solve so staff or a support volunteer can assist you as soon as they are available.

[ancient heart]

the Twitch Stats, Stream Information and the Twitch Activity Feed isn't showing

it is just dark

[round bramble]

@ancient heart If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of OBS.Live
2. exit OBS (make sure OBS is not running)
3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. start OBS.Live
5. Settings -> Stream -> disconnect -> connect

[ancient heart]

okay, thanks, i'll try that

it just updated

[devout nest]

I need help

[viscid pebble]

Hi @devout nest, Please ask your question(s) or describe the problem you're looking to solve so staff or a support volunteer can assist you as soon as they are available.

[devout nest]

after the recent update I am experiencing massive fps drops/ bit rate drops and my stream is unstable

[ancient heart]

same

[dry hare]

Drops in bitrate are network-related. what do you mean by FPS drops?

[devout nest]

as soon as i go live I am getting 1500 fps drops and my bitrate goes from 4,000 to 700 and the square goes red.. nothing has changed I get 21mb upload speeds.. only started after I elements updated recently

[round bramble]

@devout nest Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[ancient heart]

I still need help with my problem. I found the obs-browser file but it doesn't have the obs_profile_cookies one

[devout nest]

https://obsproject.com/logs/56Rpx1L2rGlk8wgq

[dry hare]

https://h4ndy.eu/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2F56Rpx1L2rGlk8wgq

Fix the issues listed there and then see if it improves

[turbid kestrel]

Stream elements Follower goal count in inaccurate. says i have 79 when i actually have 71. any fix?

[short basin]

Where can I see custom bot settings in OBS?

[dry hare]

@turbid kestrel goals only count up. You probably have total followers and not the goal

@short basin what do you mean?

[ancient heart]

still can't solve my problem

OBS was working just fine till the update

[dry hare]

Did you update to 24.0.3?

[ancient heart]

yes

[short basin]

on the features of OBS Live it says give your bot a name that suits your stream

Just not sure where those settings are

[round bramble]

@short basin Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• OBS.Live or Ground Control open
• Create a twitch account for the name you want to use or run the bot under your own name
• Custom bot name doesn't work on Mac

[dry hare]

Inside obs click on the hamburger menu in the activity feed panel and then stream settings

Should give you custom bot name

[short basin]

i see it now

Thank you!

[split kernel]

Hey there. I'm trying to make a command to play a free sound without !redeem and only !item.

The only way to play a sound is via the store with the !reedem {item} command, and I can alias it with a custom command such as !item which is great, however, the custom command requires me to provide a reply when I don't want to.

Is there any way to do this without a custom API Twitch Bot?

[dry hare]

@ancient heart OBS.Live is not currently compatible with OBS Studio v24. An update is in the works and will be released as soon as it is ready. If you’re having stuttering on your overlays, it is recommended that you disable hardware acceleration by going into your OBS settings >> advanced >> scroll down and uncheck/check the box for browser hardware acceleration

[ancient heart]

oh, okay

thanks

[dry hare]

If they’re redeeming via chat there is not a method to remove the response. There is a wonderful community dev working on a solution specifically for what you’re asking but there is currently no eta.

[split kernel]

Okay

[devout nest]

orsuna, my stream is completely black now

https://obsproject.com/logs/6RMsGinaO9dcwUjO

[dry hare]

https://h4ndy.eu/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2F6RMsGinaO9dcwUjO

Fix those issues

follow the instructions

[devout nest]

got it ❤

thanks for your time bro

[proud sentinel]

marathon

[crisp minnow]

I can't widthdraw funds anymore through SE pay because it says my details are invalid, but nothing has changed. It's telling me to contact support, but I'm not sure who to talk to. Can someone please connect me with the right person via DMs?

[round bramble]

@crisp minnow Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you

[formal sundial]

Looking into adding a win counter/kill counter/ any kind of counter to my stream but didn't see a way to do it via Stream Elements, I was hoping to use chat commands to set it up and hook it into my stream deck. I went to the API documentation to see what I had available for me through SE but most of the API Docs appear to be lacking or non-existent. Any ideas on what I could do? I'm trying to avoid the manual file edit/text source within OBS live if at all possible

[dry hare]

You want it in the overlay or just chat?

[formal sundial]

Overlay with chat command accessibility

I know I can setup chat commands within Stream Elements and I know I can use Stream Deck to send chat messages so I figured I'd add a button for each command Add, Remove or Reset

and control it via chat

[dry hare]

Unsure if there is an overlay element to display the counter

[formal sundial]

but actually getting the counter on SE is where I'm lost, I know I'll have to script something i'm sure but I don't know to what extent or where to start.

[dry hare]

I know there is a chat command for counters to add, reset, etc. the overlay I’m not sure of because I’m not very savvy with custom widgets

And my computer is currently updating so I’m not able to check anything online

[formal sundial]

The match and all that should be simple but I have NO clue what I should be trying to access within Stream Elements but I can't see any relevant info in the API docs unfortunately. No worries about checking right away, I'm in no huge rush. I've tried googling myself but all I find is external text sources. I know SLOBS has something it uses built in so there has to be a way to do it with OBS.Live and SE as well just need to figure it out

[dry hare]

Check in #dev-chat and scroll up a tiny bit. There are some links regarding custom widgets that may help you out if you’re savvy enough

[formal sundial]

will do thank you!

[dry hare]

Np

[wanton mango]

There's a native widget for showing a counter

[dry hare]

Eyyyyy

There’s the guy who knows all

@formal sundial ^^^^

[wanton mango]

It updates when the count is updated in chat

@dry hare

[dry hare]

My counter would say “losses”

I’m still waiting for my early access to your new toy

I have another streamer who also is excited about it

[formal sundial]

I thought there was something but couldn't find it! Thank you both, y'all are awesome! @dry hare @wanton mango Also, thanks @wanton mango for all you do, I actually use some of your other widgets on stream currently

[wanton mango]

haha I'm glad people are pumped!! now just to deliver

[dry hare]

You should see what he is cooking up

It’s sick

When you release it I will want a link so I can add a bot timer to funnel people over

[formal sundial]

I knew he did a lot with SE but didn't expect to find him in this discord for some reason

[dry hare]

He is an SE ninja

Many of the community devs are superheroes

[formal sundial]

Watched a few of his videos on youtube, I do front end development at work but I still have NO clue where to start with Twitch or SE stuff

[dry hare]

On the back end

😉

You’re a front end dev

They don’t mix

😛

[formal sundial]

Fixed it.

[dry hare]

I jest

I wish I knew half the stuff they do

[formal sundial]

I learned Javascript etc from freecodecamp and got a job doing it, still learning something new every day and 2 years ago never would have thought I'd be where I'm at now but I still can't say I could do the complex stuff the devs here do

If you're interested I'd recommend there as a good start 😄

[dry hare]

I have some resources available, I just don’t make enough time for myself to start learning

[formal sundial]

^^ That's definitely what I struggled with at first too

[dry hare]

If I stopped playing games and started actually pushing myself I could probably do it

[wanton mango]

What you expect it to be like:
When things start breaking:
When something works fine one day and then breaks for no apparent reason:

[dry hare]

I started learning unity and didn’t get very far

You know it only breaks because the date changed

[formal sundial]

@wanton mango I get more scared when something broken starts working after I make an unrelated change 😂

[dry hare]

“I wrote a really cool app....it just works on odd days”

[wanton mango]

That's when you consider the possibility that your project is cursed

[formal sundial]

Another question unrelated to my other one, I'm unable to add any more blank custom overlays to Stream Elements from the dashboard, is there a limit per user etc?

[wanton mango]

By forces unknown

[dry hare]

I wonder if a social network could function if it only let you access it every three days.....

How many do you have?

You can throw widgets into one overlay and copy widgets across overlays etc if you need

[wanton mango]

I have a ton and I don't think I've run into any problems yet. I should really go through and clean them up

[formal sundial]

11 not counting imported widgets from external sources

13 if you count @wanton mango's subtrain and rotating feed

[dry hare]

Oh...well I’ve had 20 overlays

No issues

[wanton mango]

I have... 78

[dry hare]

I don’t know if there is a layer limit per overlay

[formal sundial]

I click create blank overlay, it asks me for a name etc, I click submit and see nothing

[dry hare]

Are you using chrome?

[formal sundial]

Firefox

[dry hare]

Try chrome

As odd as that sounds

[formal sundial]

and i just tried it and it worked this time

[dry hare]

For some reason my Firefox has never had an issue

[formal sundial]

[dry hare]

I use safari, Firefox, chrome. All work

Can’t explain anyone else

I once used edge

[wanton mango]

I think you beetlejuiced something scuffed after talking about things randomly breaking and working

[dry hare]

I did what?

[formal sundial]

Welp, as long as it works now lol

[dry hare]

Use Netscape Navigator next time 😛

[formal sundial]

😂

[warm relic]

Is the custom bot name only active when obs.live is open?

[dry hare]

Yes

[robust jewel]

Wasn't sure where the best place to ask this. but I want to use the HypeCup but it constantly freezes (animation of cup freezes and no bits are going in). What can I do?

[tight harness]

Hey, this tends to mean that the option for 'spritesheet' has been ticked where it shouldn't have been

[inland knoll]

Hello - me again - is there a place where I can set the timelimit for a giveaway?

[tight harness]

They run until you close them manually currently

[inland knoll]

ok so you cant set a timer on them for the next 2 mins?

[tight harness]

Not at the moment, you could check if it has been suggested already: https://strms.net/ideas

[inland knoll]

ok thanks

[robust jewel]

@tight harness ticked where it shouldnt have been? I dont understand

[tight harness]

You had the option 'The provided image is a sprite-sheet' ticked for 2 images that aren't sprite-sheets

I've unticked them and saved, shouldn't be an issue now

[robust jewel]

wow, thank you so much! I'm not the best with tech stuff. still struggling with streamelements but are determined to understand and enjoy the service soon!

[tight harness]

No problem

[sacred adder]

Im trying to turn off auto tweets, but the social tab opens a blank page. Any other way to get around that?

[twin sentinel]

What browser are you using?

[sacred adder]

chrome

[twin sentinel]

Please try to access it in a incognito chrome tab, to see if any addon is blocking the connection?
Do you see any error message when trying to open it?

[sacred adder]

no error messages

ill try Incog

it worked. Also worked on firefox. Thanks

[tawny bloom]

When i turn on my stream on obs studio me game(fortnite) goes down automaticly to 60 frames. Any ideas how to fix it?

[round bramble]

@tawny bloom For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[frail wharf]

Hey, I've got a question
I have the Media request enabled and set "Max free request duration" to 5 (default) and people can still request songs over 5 minutes. Like 20 Minute Mixes or more.
Any help?

[twin sentinel]

Check the excluded user level at the very bottom.

[frail wharf]

its for everyone

i want to have it for everyone. just dont want more than 5 minute songs

[twin sentinel]

the exempt user level frees the set user level and above for the loyalty points and other limitation settings for example.

[frail wharf]

so i set it to regular?

[tight harness]

Set it to whatever you'd like to be exempt from limits, and then have the 'Minimum User Level' set to Everyone

[frail wharf]

wdym

i just want anybody who has X amount of stream currency to request a song thats not longer than 5 min

[tight harness]

Yes, so set where it says "Minimum User Level" to Everyone and then set the "Exempt User Level" at the bottom to something higher so everyone isn't exempt from the limits.

[frail wharf]

ahhh

i got it haha

regular = follower?

[tight harness]

No, regular is a status you can set on people

[frail wharf]

hmm, so there's no way to make it available for followers?

[tight harness]

Just followers? no

[frail wharf]

because i see vip, sub etc

hm okay

[blazing cosmos]

try to make a chatting scene for my twitch and i put a follower goal in it but it not working

[twin sentinel]

what exactly is not working?

[blazing cosmos]

the follower goal

[twin sentinel]

so when someone follows it doesn't count up?, it has the wrong number on it?, it is not displayed in your overlay? ...

[blazing cosmos]

it has the wrong number on it

i test it and it adds more than one

[twin sentinel]

reset the goal here: https://streamelements.com/dashboard/session -> goals tab
it only counts up when a user follows who has not been following you so far, so when there is an ertry in the actifity feed.

[blazing cosmos]

thanks it working now

[tight harness]

When you use the emulator to test it in your overlay it won't add 1, it adds multiple. But that is just until you refresh your overlay

Also, if you're wanting a widget to show your active total followers count you'd be best using the Total Followers widget 😃

[paper nimbus]

Hello friends! I ask to you a little help for a progress bar for donation goal. I found an example using html, css and JS. Here I write 50% "<div class="ldBar" data-value="50"></div>" but can you help me to update the number in real time? Thanks in advance!

[twin sentinel]

There is a widget called "tip goal" you can use and activate the see percent of completion option.
If you coded a bar yourself you are best to ask in #dev-chat for assistance, if someone can help you there with your custom widget.

[paper nimbus]

I found this: https://loading.io/progress/

So am i trying to update that number in real time when I receive donations. For me this progress bar is very easy. Anyway thanks

[twin sentinel]

Best to ask in #dev-chat for assistance with this coding question.

[real hearth]

hey can someone help me
My Streamstats and Streaminformation are just black and i cant see my total viewers etc. how do i get this fix ?

[round bramble]

@real hearth If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of OBS.Live
2. exit OBS (make sure OBS is not running)
3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. start OBS.Live
5. Settings -> Stream -> disconnect -> connect

[real hearth]

Thx 🙂

[wise lance]

Tried to add a Sub Goal from the widget list yesterday. Have a goal of 35 with 13 current subs, but the widget was showing 88/35 for me. Something I’m overlooking?

[twin sentinel]

Goal progress is controlled here: https://streamelements.com/dashboard/session -> goals tab

[wise lance]

@twin sentinel thanks. Had a feeling I was missing something simple. I’ll take a look when I’m home

[hard niche]

https://gyazo.com/413ab2dd17ba17e7ab0d7149e73c3b58 can anyone help me?

[distant ledge]

moved to developers-api

[dry hare]

@hard niche you changed your name. Old name & new name please

[hard niche]

old name Tizoop

new name 9xahrii

9xAhrii

[dry hare]

@hard niche should be good now.

[late lintel]

Does SE.pay reveal your real name to tippers?

[real escarp]

No

[late lintel]

good news then

I had been previously target for harassment and I didn't want my paypal revealing my real name/address so i had to disable it. I have been looking for a solution that will never reveal my name... so there is no scenario where it will reveal your name? Streamlabs payment system does occasionally reveal your name when the tippers CC company requires it.

[lament blade]

I need some help with some overlays

If anyone can help please pm me so I can send some pics of my problem

[round bramble]

@lament blade Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[lament blade]

All my overlays are in one overlay file but I want them in separate overlays so I can use them on OBS

I have a problem with my tips

I need some advice

[twin sentinel]

@lament blade You can send some example pics here.

[lament blade]

Oh I see

[twin sentinel]

@lament blade What exactly is the issue? Is it an SE.Pay or G2A or PayPal issue?

[real escarp]

@lament blade whats the twitch name

[lament blade]

CashTheMan951

I need these overlays in different overlays, not just one. 😄

I am a minor so legally I can't have my own PayPal

[real escarp]

correct

same is true for SE pay

[twin sentinel]

@lament blade You can select a layer and copy it to another overlay with the button with the two papers and the red dot above the layers tab.

[lament blade]

@twin sentinel Ahh under overlay editor?

[twin sentinel]

Yes, when you are in the overlay editor of that overlay.

[lament blade]

Yes I see it, thanks a lot!! I used so much time on this haha

[opal barn]

For real? Im just noticed it as well.

Welp that makes editing overlays faster

[lament blade]

@opal barn Yup haha

[opal barn]

No seriously i thought there wasn't a copy function of the layers between overlays. So i ended up with two seperate browser sources in OBS one for alerts and 1 for chat

Because im using a nerdordie stream package the alerts and such are in different overlays

[lament blade]

Yeah aha

@real escarp you are having the same problem?

[real escarp]

as a minor you will need your parents to set up the paypal

[velvet zodiac]

Hi guys, quick question. When making a command, is there a way to separate it into two sections, where the bot does a slash command and then says something in chat?

[real escarp]

running ad?```

[velvet zodiac]

For example, first /timeout and then saying something

yes exactly

[real escarp]

not currently

[velvet zodiac]

Basically it thinks the next text I input is the ban reason, but maybe that's just the Twitch command's fault

[real escarp]

multi lines not supported but you can upvote the idea here https://strms.net/ideas

[lament blade]

Why is my overlay not showing up on OBS tho?

[velvet zodiac]

thank you @real escarp

[real escarp]

@lament blade screen shot

[real escarp]

change resolution to 1920x1080

[lament blade]

Thanks!

[velvet zodiac]

@real escarp is there a way to create a command with 2 responses instead of having multi lines in one command?

[real escarp]

commands are always returned in line and the bot can not trigger a second command itself

[inland knoll]

was/is there an issue with the stream store? when my community were using the !redeeem command it was just saying internal error

[real escarp]

whats the twitch username

[inland knoll]

it was inwils, but I have stopped streaming now

[real escarp]

hmmm

i just redeemed scream no problem

if it happens again please screen shot to send here

[lament blade]

Hi, I have 1 command for all my social media, but it is putting all the links together, how do I fix this issue

[real escarp]

multi line is not supported

[inland knoll]

as requested

[lament blade]

I have one more big question; will any of the things I do with StreamElements take effect if I stream on Xbox?

[real escarp]

strange as I used die in the panel

[inland knoll]

i'm not making it up

[real escarp]

you need a capture card or windows 10 with xbox app to bring it to obs with overlays

i see

[lament blade]

Will everything except overlays work

I.e. tips and all that stuff

[real escarp]

the bot will be in chat

alerts will not show up for tips

[lament blade]

Okay

[round bramble]

@lament blade Here is a guide on how to setup the most essential tools for streaming from your console, while using StreamElements tools without involving a Capture Card! It's easy to do, take 4 minutes to read and 10 to 15 minutes to setup!
Read all about it here: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[inland knoll]

ok, thanks for your support

[upper steeple]

Been getting internet server error when people go to set off sound effects. Thought i fixed it yesterday by parting the bot and bringing it back.

But its happening again today

[azure nimbus]

hey, any idea why I cannot upload anything on the overlay editor?

[twin sentinel]

What browser are you using?

[azure nimbus]

edge

[twin sentinel]

Try it in chrome please.

[azure nimbus]

will do and let you know shortly

Chrome works thank you so much @twin sentinel

[limpid badge]

why can't Command Keywords be used to join a raffle?

[lament blade]

What is the resolution for the header on a StreamElements profile page?

[twin sentinel]

1920x310px

[twin sentinel]

@limpid badge I am seeing the same behaviour on my side. I think it is not designed to work with keywords at this time. I will ask internally about this.

@upper steeple Please part the bot from your channel in your dasboard and make it join your channel again.

[upper steeple]

@twin sentinel i said that i already did that

it fixed it yesterday and i did it again today, so not sure what was going on with it. I'm keeping an eye on things to see if it internal server errors again or not

[twin sentinel]

Please report back here, if it is occuring again.

[worthy garnet]

Guys, my store redemption alert is stuck, always showing an text, any idea what can I do to solve this issue??
Even if a reset cache on OBS browser source, reload the overlay, my store alert is always on screen

[twin sentinel]

Asking internally on this issue, as I remember seeing some cases like yours through the past week. Asking for a status update, if this is reported and a status on a fix.

[worthy garnet]

Tks @twin sentinel I'll keep waiting an answer then ♥

[grand jewel]

is there a way to trigger REST APIs using Streamelements chat commands?

or send JSON bodies to a specific URL

[dry olive]

I changed the command for the quote bot (from !quotes to !notes) but now no one can add any quotes... only me as the broadcaster

people can do !notes and get a random one in the chat though, so the command does work.. any idea? (it's set to "everyone" with 0 cost)

[twin sentinel]

@dry olive Afaik only moderator and above can add quotes.
everyone only can ask for a random quote or a specific quote.

[dry olive]

ahh.. is there any way to change that? I want to let my regulars/VIPs add quotes

[twin sentinel]

@grand jewel That would be a good question to post in #dev-chat as I think this could be done with a custom widget which listens to the chat commands and then sends the request.

@dry olive Not that I am aware of. You can take a look if it is on the ideas board and upvode it there, or add it to it, if it is not on there.

[grand jewel]

do you mean something streamelements related when you say "custom widget"? I haven't been in the SE dashboard for quite a while

[twin sentinel]

Yes, in the overlay section you can add a custom widget to your overlay.

[grand jewel]

ooh, I'll look into that and then ask #dev-chat if I need help

[twin sentinel]

There is a documentation for this widget added to the header of #dev-chat

[real escarp]

only the broadcaster can add quotes to prevent mods or vips adding hidden hate speech they can trigger

[twin sentinel]

oh, sorry. my fault. ⤴ this is the correct answer.

[strong cairn]

Hey, I'm getting this error whenever I try to update the profile settings of a streamer's page.
There was an error updating your settings!

Even when I change nothing.

[real escarp]

profile socials can only be edited by the steamer

even with full control

You can see the profile but not edit as it is missing scope : write

I will bring this up to devs to make sure they are tracking

[stable locust]

i downloaded a custom stream overlay and it wotn capture a game

[twin sentinel]

Started OBS as admin?

[stable locust]

how do i do that

[twin sentinel]

Right click on the OBS icon on your dasktop and select start as admin.

[stable locust]

it still wont capture the game

[round bramble]

@stable locust For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[strong cairn]

Alright thank you for that @real escarp !
Hope we'll soon be able to edit that 🙂

[inland knoll]

@upper steeple I've had the same issue - I reported it earlier

[true echo]

hey how do i get the default bits alerts before the alerts got updated

[twin sentinel]

Either create a new alertbox or use these stock files: https://discordapp.com/channels/141203863863558144/199460642975907840/344061720974589962

[crisp bramble]

none* of my stream elements overlays are loading in obs live right now ive tried reconnecting everything and refreshing their caches to no avail

[twin sentinel]

are they loading in a browser?

[real escarp]

are you able to open the overlay in a web browser at all

[crisp bramble]

yes

[real escarp]

can you screen shot your full screen

[crisp bramble]

huh i switched away scenes and back and now they are loading

[real escarp]

which of your many overlays are you using

[crisp bramble]

all of them werent loading but it seems okay now

[real escarp]

okay

[crisp bramble]

so my chat wouldnt connect either so i tried to reconnect to streamelements in obs live and i got this

[real escarp]

on occasion isp hiccups happen reloading more than likely why the overlays were down

no server alerts from backend and obs live docks logged in fine here

give it a min then refresh

[crisp bramble]

so i hit reload and it logged but now my chat still wont connect

[real escarp]

seems talk between your isp and the SE server is having issues

[crisp bramble]

ok

[real escarp]

mine loaded just give it a min

[crisp bramble]

thanks for your help

[upper steeple]

@twin sentinel internal server error just happen with sound effects

[twin sentinel]

asking internally on this issue.

[dry olive]

second question regarding the quote function of the bot.. is there any way for me to see/download a list of the quotes?

[real escarp]

no current interface for quote list

[lyric bloom]

So here's the deal, I really want to stream League of Legends on Twitch, I have and FX8350 8 core at 4.0ghz and an Asus ROG Strix edition RX 480 8gb I have 112.69 Mb download speeds and 11.43 Mb Upload which I'm told is pleanty and litterally none of the obs or AMD software will let me stream league without the worst and choppiest video possible even after multiple Youtube videos, Is this the right place to go for help?

[round bramble]

@lyric bloom For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[shadow tinsel]

Hey i need some help

[twin sentinel]

^ handled in #🇩🇪︱deutsch

[burnt basin]

so im currently in the middle of transferring everything from SL to SE. trying to get the video audio from my WEBM follow alert to play but its not playing the audio. ive checked via library and its not muted there.

[twin sentinel]

@burnt basin Is the video volume control set to a high level in the alert settings?

[burnt basin]

100% @twin sentinel

[twin sentinel]

Is the browser muted? Is the overlay editor muted? Are your alerts muted? Are your alerts paused?

[burnt basin]

neither browser or editor are muted as the variant audio players. alerts arent paused and the video plays the audio when i check it via "change video"

[twin sentinel]

Would you mind giving me an editor access to your account via PM?

[burnt basin]

howd i do that?

[round bramble]

@burnt basin Follow these steps to grant managers/moderators access to your dashboard:

1. Click on your Channel Name at the top of the dashboard and select Settings
2. Create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)
3. Send this invite to a mod/manager to give them access to your dashboard. The link is one-time-use and expires after 72 hours if not accepted
   Video tutorial: https://youtu.be/zl_h-ttZDF0

[twin sentinel]

The imported overlay has the custom CSS option enabled. I think you don't need this, you could disable this and adjust the text via the advanced text settings.
With the custom version you would need to code the sound yourself maybe.
Or you can contact NoD to check if there is a StreamElements compatible version of your alert package.

[fossil zenith]

I have been trying to get the viewer count on my overlays for quite sometime. I use streamelements.

[twin sentinel]

There is no default viewer count widget, only a custom one: https://github.com/StreamElements/widgets/tree/master/ViewerCount

[burnt basin]

@twin sentinel i use the custom CSS to change the colour depending on the alert.

[twin sentinel]

You could try to add the sound separately in the alert.

[burnt basin]

i dont have the alert sound seperate unfortunately yet. gonna see if i can find the JS to get the audio working