helpdesk-twitch

[round bramble]

1. Restart OBS
2. Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3. Stop your stream/recording.
4. Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.

(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)

[lament blade]

if you record about 30 seconds, we could see what is happening

[torn locust]

I'll set it all up and record for a few seconds and upload the Logs, give me just a few minutes 😄 And Thank you!

[lament blade]

No worries, if that doesn't clear things up, ill be sure to poke around the other support peeps

[torn locust]

@lament blade https://obsproject.com/logs/t2iLbEycqddN6vya Here are the new logs

[lament blade]

Alright let me see

[torn locust]

Take your time! :D
From what I've seen the "obs-browser-web" sometimes jumps from 6-11 (and this time 13) instances

And when is on 6 it uses about 20% of the CPU (Which is normal I think)

[lament blade]

Alright, ill poke staff for you

[real escarp]

do you have the web browsers sources set to turn off when not visible?

[torn locust]

@real escarp Is there an option for it? 😮 Where can I find it?

[lament blade]

right click on the browser source, click on properties and scroll a bit down

[dry hare]

that blue line bothers me

[lament blade]

should i make it red just for you?

its red at home, blue at work ;p

[torn locust]

It went down to 10%!

The sources take 1-3 seconds to load but that's Ok! Thank You so Much for your help!

[lament blade]

No worries! Hope you enjoy your streaming adventure with us! If you need any other help, don't hesitate to ask around the server!

[torn locust]

I see you guys have a great community here and I'm happy to be here! Keep up with the amazing work!

[azure flower]

Question: I would like to do a command !calc XXX (Being a number value) ...... for output I would like it to Calculate 80% of the number and output Total Fine: XXX

So example:

!calc 1000

Chat Message-:- Total Fine: 800

[alpine fox]

Hello everyone!
Has anyone while using OBS or Streamelements OBS Live had issue to where it randomly cuts off your stream ?

[lament blade]

@azure flower best place to ask would be #dev-chat

@alpine fox does the stream just stop or do you get an error?

[alpine fox]

@lament blade it just cuts and stops recording completely

[dry hare]

@alpine fox are you using 24.0.1?

[alpine fox]

@Orsuna I am

[azure flower]

Okay I posted @lament blade i have the api.. i just cant figure out how to write the stuff

[lament blade]

Yhea the people in that channel know way more about commands than me! Haha

And otherwise it gets loaded under messages in here

@alpine fox OBS.live isn't supported for OBS v24 yet

[neon flame]

Howdy, I am trying to get the streamelement bot to do kappagen commands but kappagen seems to ignore it.

For example, I can type !kappagen blah 1000 and it works.

But if I create a custom command called !cats which then causes the bot to type !kappagen blah 1000 it will not send the command. Any ideas?

[cedar lynx]

the bot cannot trigger itself to do commands

[neon flame]

Is there a way to do what I’m attempting to accomplish?

Essentially short cuts for kappagen commands

[cedar lynx]

you could assign an alias 🙂

[topaz whale]

@gentle imp so just did a stream and all streamlabs stuff is there

need to get everything that has to do with streamlabs out and start new with streamelements

since subs cant enter giveaways

an what not

[dry hare]

So the SL bot is still in your chat? or you still have SL overlay elements in your OBS?

[topaz whale]

i have unmoded streamlabs

[dry hare]

is the bot still responding?

just /ban it

I may or may not have done that in my channel

😉

[topaz whale]

would it be

/ban streamlabs

[dry hare]

should be

[topaz whale]

i think i fixed it

[raven jackal]

can i disable alerts for subgifts?

but keep normal ones their

[lament blade]

Should be possible if you turn the variation off

[dry hare]

I believe I agree

[raven jackal]

Plays the default one then. or the one that fits to the tier when its a community gift

okay adding varianteions without sound and image are doing the trick :D

[karmic fossil]

Can I view a list of subscriber history in streamelements? Streamlabs has this feature and its pretty nifty.

[lament blade]

hello

[tight harness]

@karmic fossil Not currently, you could check if it is already on our ideas board to upvote: https://strms.net/ideas

[karmic fossil]

Thanks for the info!

[raven jackal]

another question.
i set up 3 variations for followers. 33.3%, 33.3% and 33.4% but it still plays the default time pretty often

[shy wraith]

How can i logout in OBS.live?

[raven jackal]

is that a bug or something i did wrong then?

[dry hare]

@shy wraith Click StreamElements >> Log out

[raven jackal]

same for subscribtions actually

oh wait

having a idea

okay nvm didnt helped

[real escarp]

if you simulate custom sub you see the variations just fine blue car/red car etc

[raven jackal]

if i do follow multiple times it also plays the defalt coin one 🤔

[real escarp]

exit the overlay and open again

[raven jackal]

ah okay. so i need to set up the default one and 2 variations with 33.3% each?

[real escarp]

yep

[raven jackal]

okay thanks

but for subs it works like i did it?

[real escarp]

yeah

test custom subs enter the tier and months

[tardy mulch]

heyo, i was wondering if for the kappagen is there a waay to set up like the max amount of emotes in !kappagen command

[dry hare]

@tardy mulch you need to set the kappagen settings in the overlay editor. Click on the kappagen layer and then you will be able to limit the amount of emotes that are displayed

[tardy mulch]

i see the one for amount of emotes per user per second

the emotesplosions

but none doesnt change if someone does !kappagen emote 100000

[dry hare]

I don't believe that there is a "max" number of emotes limit. limiting what is displayed on screen will throttle how many emotes are displayed at any point in time

[tardy mulch]

dont you feel itd be better to get a max setting? like what if someone does !kappagen emote 1000000000

like... there is a max i think

[hasty swan]

hey loves, my alerts aren't going off on twitch (host, sub, etc)...has that happened to anyone else? How can I fix it?

[desert sapphire]

Anyone know someone who can make custom cartoon transitions for OBS?

[lament blade]

@desert sapphire you can check out #art-marketplace

@hasty swan it would be handy if you linked your twitch to your discord in your settings here, so we can easily go to your channel

Are you having problems with all? Because hosts are a thing:

[round bramble]

Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline
  Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

[hasty swan]

@lament blade oh my bad, it's twitch.tv/Kennikish, I'm not live atm

and it's all alerts 😦

[lament blade]

Are they showing up in chat? or are they not showing up over at both?

[hasty swan]

they show up in chat

[lament blade]

i see you also still have the streamlabs bot

[hasty swan]

yeahhhh i'm new and haven't figured everything out lol

[lament blade]

would be the most handy thing to have only 1 bot in your chat

what are you using for your streaming application?

[hasty swan]

obs.live

[lament blade]

alright and your overlay is also from streamelements?

[hasty swan]

using elgato capture card for my xbox if that adds anything

yup 🙂

[lament blade]

so in your overlay over at the streamelements site, you have the alert box?

[hasty swan]

yes

[lament blade]

everything enabled over there?

[hasty swan]

yup

works as intended when I test there

[lament blade]

Alright so testing works

how do you have the overlay in your obs.live? Can you show me the settings?

[hasty swan]

sure, just a sec

are you wanting like a screenshot?

[lament blade]

if you can provide me a screenshot of the settings that would be perfect

[hasty swan]

sure

[lament blade]

so on the browser source, click with the right mouse button on properties

[hasty swan]

would you prefer I post it here or dm you?

[lament blade]

you can post it here, just be sure the link is FULLY covered

[hasty swan]

kk

sorry got called away for a second

here we go

[lament blade]

Can you try refreshing the cache of the current page and see it that helped?

[hasty swan]

sure just a moment

dumb question, where do I go to do that 😅

OMG ITS RIGHT THERE

sorry

lol

[storm delta]

can some one help me whit label ?

[lament blade]

Same screen in properties and it will say "refresh cache of current page"

No worries haha

[hasty swan]

lololol thank you XD

so I refreshed but not sure if that fixed anything

should I go live and test?

[lament blade]

Just wait for a minute, talking to another support member about this

[hasty swan]

sure

[oblique steeple]

Try to disable hardware acceleration at Settings > Advanced > Sources:

After that restart OBS

[storm delta]

OK I will wait when you can help me 😄

[lament blade]

Monstrex, would be the best to describe your problem

[storm delta]

My label for Top tipper don't work, other labels work fine'

[lament blade]

It doesn't work as in? Does it show "no tip" at the moment?

[hasty swan]

@oblique steeple alrighty

and done

[storm delta]

I have tip and its the highest tip but doesn't show in label

[lament blade]

Okay so it doesnt show anything under it, have you checked in your overlay on the label?

You can give up 4 variations of top tips

[storm delta]

If i make new label (Top tipper) works fine

[lament blade]

Alright, well if you didn't know, you can find it under the custom widget Top Tip and change the period

[oblique steeple]

@hasty swan And did it help?

[lament blade]

The old one may have been standing on Session top tip

[hasty swan]

I'll have to go live to test methinks

[oblique steeple]

You can replay alerts in the overlay editor without being live

[storm delta]

I just try to fix the current label without making new one

[lament blade]

Like i said, try looking at the settings of the current label

[round bramble]

@hasty swan To test/emulate alerts, hover over the blue bell at the bottom of the overlay editor. From here you can select the type of event and the amount to test.

[hasty swan]

oh! I didn;t know that haha

ohhhh you mean in the se tester?

it always worked fine there

it's live where my alerts wouldn't show up

[oblique steeple]

You mean like "real" alerts?

[hasty swan]

yeah

[lament blade]

yhea live alerts

[oblique steeple]

That makes things a tad more complicated

[hasty swan]

yeahhh 😦

[lament blade]

@storm delta take it of session top tip under period

that will only display the top tip of the session if you are live

[oblique steeple]

@hasty swan And it affects all alerts, right?

[hasty swan]

that I'm not 100% sure of, I noticed it wasn't working when a follower tried to host me

[storm delta]

I tried that already

[oblique steeple]

Okay would you mind to give me access to your account so I can see what's happening when I'll shoot you a test follow in a sec?

[rapid robin]

Hello guys, ive been experimenting with some rather sophisticated commands, and was wondering if theres a way to trigger a bot message in chat via Whispers.

[hasty swan]

sure, how do I do that @oblique steeple

[oblique steeple]

I'll PM you rq

[lament blade]

you clicked on save after doing it? Just asking since sometimes people forget

otherwise im going to poke staff about it

[hasty swan]

yes lol

[lament blade]

@storm delta ^

[storm delta]

yea

[real escarp]

@rapid robin there is no current support to read commands from whispers

[rapid robin]

Gotcha, ty!

[storm delta]

I have no idea , i tried everything i know XD

[lament blade]

Yhea no worries, I've poked staff about it, so they'll be taking a look

[storm delta]

ok

Its my 1st day on StreamElements and support its better than StreamLabs 😄

[lament blade]

That's great to hear! We try our best to help everyone around here

[storm delta]

As soon i heard i that my overlay from nerdordie support streamelement i set it up

[lament blade]

The person that tipped you was anonymous and never logged into their account

[storm delta]

xD

[lament blade]

however if that happens

you can manually place it in here https://streamelements.com/dashboard/session

to battle this, if you go to your tipping settings -> require viewers to log in

over here https://streamelements.com/dashboard/tipping-settings

will show under page settings

[storm delta]

Thx , but its on latest tip there is anonymous ?

[lament blade]

I'll have to ask staff again then

[bright stirrup]

So i just read some posts saying that enter/exit animations dont apply to images and texts and stuff, despite the fact that the option is there, because they dont appear or exit?

[storm delta]

thx for all the help 😛

[lament blade]

No worries!

@bright stirrup did you read the post on the ideas page of streamelements? That person is having a support question, it might be a person specific problem.
Or are you experiencing this problem as well?

[bright stirrup]

that was me lol

i read it by searching in this chat

to an earlier convo

[lament blade]

ah alright, that clears that up

[bright stirrup]

but yes i am having that problem, per se

[lament blade]

I'll ask around for you

[bright stirrup]

id really just like to have a plain text element enter and exit and such and use animations

but they appear to do nothing

[stuck oak]

Heyo

i'm back

[real escarp]

you can have text labels scroll the animation settings are there as a UI bug that needs to be removed in the editor update @bright stirrup

[bright stirrup]

I see

so theres no way to make an image pop up, stay a bit, then go away?

[oblique steeple]

⬆ @hasty swan 's problem fixed via PM

[real escarp]

asset rotator widget is as close as your gonna get

[bright stirrup]

believe it or not, thats the one where i first learned that the images would not animate...

at least i think thats what happened

maybe i need to try it out again

[real escarp]

yeah it just rotates through doesnt apply and animation css

[bright stirrup]

i see

[storm delta]

@lament blade hmm... If i create a new label works

[real escarp]

might be a small bug from importing the alert

[storm delta]

or maybe he is right about the anonymous thing

cuz after some reload i got same result 😄

[real escarp]

lolz

[storm delta]

Its not big problem I was just wondering

[austere oasis]

How can I duplicate overlays from one account to another? I want to have 1 account for English streams and one for Polish streams [different Twitch accounts too]. I customized my overlay for English streams, but I want to copy/paste the overlay and just change the stream key for Polish streams. Can I do that?

[real escarp]

add your second twitch account

https://streamelements.com/dashboard/account/channels

[austere oasis]

I tried but I've got an error

I was logged in on Twitch on the second account

[real escarp]

you already logged in

you can generate a invite link

then log into the second account

then click the link to invite yourself as editor

[austere oasis]

I gave myself full control on both channels

i can manage both of them no matter which I'm logged in, but I can't import from other channel

So - nothing happened

[real escarp]

let me see hold on

whats your twitch display name

[austere oasis]

Account on which I have everything set up - Fat_Matt
Account to which I want to import the overlays - SzachMatt

[real escarp]

can you try this

[austere oasis]

Let me see

It works!

[real escarp]

awesome

[austere oasis]

I don't know why I didn't have this before

thanks man

you're a lifesaver

When I make changes to duplicated overlay it won't change the original?

[real escarp]

nope

[austere oasis]

Great!

Thanks again!

[stuck oak]

so i have a question whenever i try to play music and "show in strea" i hear it doubled how can i stop it

[real escarp]

make sure all overlays in obs are (disable when not visible) then make sure you dont have the SE editor open in a web browser

[stuck oak]

alright i'll try ty

[snow jackal]

hello friends! just looking for some help with an overlay i'm working on... for some reason, the fonts are bugging out for me? i'll make all my alerts/chatbox one font in the editor, but when i close it & launch/put it in my obs the fonts have changed to something else completely... when i go back and change ALL the fonts again it still don't recognize that i have 😦

[real escarp]

can you open the overlay in google chrome then inspect for errors?

ive seen cases where the google fonts css wont load from google

[prisma flower]

Would I ask in this location or is there a separate part of the streamelements channel for help desk related to Media request?

[real escarp]

whats the question

[prisma flower]

So I put a whole bunch of songs into my queue and there is an option to shuffle the queue but it's not shuffling at all and I'm wondering if there's an option I forgot to check somewhere if need be I can take screenshots of how my media request settings are set up

[strong kernel]

The only shuffling is for the backup playlist, not the queue.

[prisma flower]

That's what I meant sorry, I made a backup Playlist and it was playing the songs in order instead of shuffling them, and then if someone requested a song on my most recent stream it just put it at the end of the Queue

[lament blade]

how do i get my overlays on my stream?

[round bramble]

@lament blade To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[rare cairn]

is there a way to do test chat when doing overlays? I am trying to make sure my chat fits into a certain window and its hard without any text

[strong kernel]

Just send messages in your actual Twitch chat.

They'll show up.

[tepid wadi]

Hello, I'm new to streamelements! How can I make it that my alert can be separate from my sponsor banners because the sponsor banner is getting cropped / is in the same window as my alert? Thank you!

[real escarp]

you can make the alerts their own overlay

also make sure when you add the url to obs you set the resolution to 1920 x 1080

in obs live ???

obs> stream elements> log out

[tepid wadi]

Another question: text wouldn't pop up in my preview when testing Follow or Sub out

[real escarp]

what resolution is your broswer source set in obs ? screenshot

[tepid wadi]

800x600

[real escarp]

1920 x 1080

[tepid wadi]

gotcha

i set it to that, it still didn't show up

[real escarp]

is that box checked to show on the real overlay

[tepid wadi]

oh lemme check

it is

[real escarp]

screen shot your obs window

[tepid wadi]

Do I need to enter the text in streamelements?

[real escarp]

okay in settings check hardware acceleration

obs>settings>advanced>scroll down

hardware acceleration if its checked uncheck it or vice versa

[tepid wadi]

it's unchecked

[real escarp]

testing follower alert going to check the text

are you seeing the animation

[tepid wadi]

here's a video

yes i am but no text

sounds are fine too

i was just trying to center it

[real escarp]

is it showing the font now

[tepid wadi]

Nope

Do you have to add text?

[strong kernel]

You changed the margin settings in Text settings>Advanced to -50. I'd recommend 205 instead.

[tepid wadi]

ohh

got it

[real escarp]

already changed

[tepid wadi]

oh shit-

it's showing up on obs

thank you!

I changed the font color and suddenly it doesn't show up

that's weird

[real escarp]

close editor

then open it

then change top margin and the color

save

[tepid wadi]

now it's working. Any way to made the text fade in and out?

[strong kernel]

Animation settings.

[tepid wadi]

how can I center the alert in obs?

thank you!

oh nvm i can just center in obs lol

another question, my bad. I made a new overlay for the sub alert and it's also showing up as the follower alert. Any way to make a new url for the broswer source?

and my animation isn't showing up, only the default

[strong kernel]

Every overlay has its own URL.

[tepid wadi]

that's odd

the default sub alert is showing up on the follower one

[strong kernel]

Because you haven't changed it on that alertbox.

Alertboxes aren't tied together. Each one is entirely separate and self-contained.

Changing one has no effect on any other alertbox.

[tepid wadi]

ohh i didn't uncheck the other alerts

that's probably it

[tepid wadi]

the custom font I picked isn't showing up on OBS and neither are the icons for the bit alert

[quick solar]

I have my alerts all set up and when I test them via recording they work fine - visual appears and audio plays. When I’m streaming, however, only the visual appears. This is confirmed by my viewers and on my replays. What am I doing wrong?

[tranquil pollen]

Just set up SEpay and people trying to donate keeps saying payment refused

[round bramble]

@tranquil pollen Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you

[tepid wadi]

Question, if I have alerts on streamelements, if people sub from using streamlabs, will it still pop up?

[strong kernel]

No. Our systems don't communicate with each other at all. We're competitors.

[tepid wadi]

Got it so I'd need to add my streamelements link instead then?

[strong kernel]

Yes.

[tepid wadi]

And where is the sub page?

[strong kernel]

The what?

[tepid wadi]

oh nvm it's from twitch

where people go to sub?

Just wanna make sure it'll still work with elements

Is OBS live any better than regular obs?

[strong kernel]

OBS.Live is a plugin for OBS Studio.

It's not its own version.

[tepid wadi]

I can't see chat or other options on OBS since I can't connect my account. Oh nice, I'll download it

@strong kernel OBS is all white?

[strong kernel]

Something's blocking your connection to the login page.

[tepid wadi]

Not the login page, just this

[strong kernel]

That would be the login page if it wasn't being blocked.

Let's start with the obvious one: do you have Webroot security installed?

[tepid wadi]

Not that kind of security

[strong kernel]

Well, try temporarily disabling any security software you've got running.

[tepid wadi]

Got it

[snow jackal]

oops, sorry back with my issue: the fonts in my overlay are bugging out for me? i'll make all my alerts/chatbox one font in the editor, but when i close it & launch/put it in my obs the fonts have changed to something else completely. i've changed them multiple times to no avail.

FriendlyNGeeks suggested that the google font css isn't loading from google, but not sure where to go from here 😕

[tepid wadi]

Do I turn off real time protection?

[strong kernel]

Yes.

[tepid wadi]

is that all?

[strong kernel]

Couldn't say. Keep trying things until you get it to show up properly.

[tepid wadi]

the obslive animation popped up but it's still all white

[strong kernel]

You'll probably need to restart OBS each time you change something to see if it loads that time.

[tepid wadi]

I restarted it every time :(

this starts to glitch out?

when i close it

[strong kernel]

OBS.Live doesn't support 24.0.1 at this time.

[tepid wadi]

Ohh

[strong kernel]

We recommend staying on 23.2.1

[tepid wadi]

How can I downgrade the update?

[strong kernel]

https://github.com/obsproject/obs-studio/releases/tag/23.2.1

[tepid wadi]

I'll uninstall OBS and reinstall that then. My stuff in OBS won't go away?

[strong kernel]

Shouldn't, but you can always export your scene collection and profile.

[tepid wadi]

got it

Hm

still white

[strong kernel]

This is what you should see.

[tepid wadi]

Yeah I assumed :/ the login page has always had an issue

streamlabs, obs and now this

it shows up with a "Forbidden" message and i've done everything I've can

it's weird, it happened after I updated bios for my 3900x

[strong kernel]

Keep checking everything that could affect it. Firewall, antivirus, antimalware...

[tepid wadi]

but that shouldn't be the case

yeah

turned off firewall, antivirus etc

didn't work

I'll show you a video

@strong kernel

[strong kernel]

I understand what's happening.

[tepid wadi]

Yeah

[strong kernel]

But I can't do much more than tell you it's a local issue.

Anything could be blocking it.

[tepid wadi]

Is there anything else I could do besides the things I’ve done?

[strong kernel]

I'm sure there is, but nothing I can personally advise you on.

[fickle kite]

Hi there, I was hoping someone could help me with creating the time command for MDT

whenever i try creating it, the hour it gives is way ahead of what it should be

about 6 hours ahead

[strong kernel]

That'd be because it's defaulting to UTC when you don't enter it properly.

[tepid wadi]

oh my god!!

[fickle kite]

I've tried MT, MDT, and MST to no avail

[tepid wadi]

I figured it out all in this video

i added the program to the firewall

manually

twitch login is being blocked so im gonna try adding that

[fickle kite]

what would be the correct variables to use?

[tepid wadi]

now it doesn't work :/ hm

[oblique umbra]

I know this isn't Twitch/OBS support, but can anyone help me out with something? Do any of you know if Twitch has plans, or already has RTMPS servers? Right now they're only using RTMP.

[meager oyster]

So question to regards of the merch on Stream elements. Will it be fully implemented within a few months time or later next year? I don't know what kind of time frame you are working on because I really think it will be wonderful for streamers to be able to sell their merch from there instead of going through a third party.

[fickle kite]

How can i set a cooldown for a command via Chat commands?

[acoustic wind]

hey so im trying to fix my stream cause everyone else is load and i, am not. how fix?

[round bramble]

@fickle kite You can make changes to custom commands in chat with!command add/remove/edit/options/show Valid flags for !cmd options are: -cd (number) -usercd (number) -cost (number) -level (number) -type (say, whisper or reply) -count (number). --- Example: !cmd options twitter -usercd 60 -type reply -level 250

[fickle kite]

I need to set a time command for MDT time Zone. What would be the correct way to do that?

[strong kernel]

How did you write your variable?

[fickle kite]

${time.MDT}

[wanton mango]

${time.MST7MDT}

[fickle kite]

Thank you

[strong kernel]

${time.America/Phoenix} is also an option.

[fickle kite]

oh, that's great.

[crude cipher]

Does the dashboard clear out after a while. My dashboard seems to be empty. Is it because i had the Auto session reset turned on?

[lone spire]

are subscriber redeems broken for anyone else? have 2 subs try to redeem this stream and it says that the item is for subscribers only

i would assume it has to do with the update to twitch today... both of them are Founder subscribers

[unreal briar]

so i cant access commands to update/change them for a streamer (i have more than enough perms to do so) using firefox. i can see that when i click chat commands there are tab changes, but i cant change add or move between the tabs. halp?

[strong kernel]

@unreal briar Don't understand what you mean.

[unreal briar]

please explain this https://i.imgur.com/PsL9cPu.png

the only tab

private browser so no addons

https://i.imgur.com/ORcARjr.png i cant click on anything, i cant change commands. i have a streamer up and need to fix some things and i cant

[strong kernel]

Couldn't tell you. Have seen no other reports of that.

[unreal briar]

guess i wont change whats needed then

thanks anyway

[strong kernel]

Have you tried with Chrome instead?

[unreal briar]

yeah its fine in chrome, so there is a significant issue with firefox.

what can i give you (logs or anything) that i can send to help fix the firefox issue?

[strong kernel]

Don't think there is any.

[unreal briar]

so how do i submit a bug report, cause thats a definite issue

[strong kernel]

You already did.

[unreal briar]

ok, thank you. please feel free to ping me if there is anything i can provide that might help.

[tranquil pollen]

sent this in an email "Just set up SEpay and people trying to donate keeps saying payment refused" my response in the email was
Nethyr (StreamElements)

Oct 11, 04:55 IDT

This request was closed and merged into request #33162 "Contact Form - Minikat".

doesnt exactly help

[strong kernel]

You sent in multiple emails.

Was just cleaning things up.

[tranquil pollen]

ohh

gotcha sorry I wasnt sure if i entered in the email correct the first time

[rustic quiver]

Anyone know a command for picking out 3 random lines??

[strong kernel]

Use the ${random.pick} variable.

[rustic quiver]

Wicked.

Would this work?
${random.pick3}

[strong kernel]

No.

[rustic quiver]

I need it to pick 3....

[strong kernel]

See https://streamelements.com/dashboard/bot-commands/variables for a list of variables and examples of their use.

[rustic quiver]

I'm making an Apex Legend challenge....

Oh, I see!!

Cheers!

[exotic light]

Hey! Is anyone online to help me out? I am new to streaming and streamelements and I just tried out using their overlays.

My question, how do I have my chat appear during stream from the overlay?

[strong kernel]

The "Stream chat" widget.

Add it to your overlay.

[exotic light]

Is it located here?

[strong kernel]

It's even in your screenshot.

[exotic light]

Oh I see it now, sorry I was just really overwhelmed

Trying to figure out everything about streaming one by one

Thank you so much 🙂

One last thing, is there a way to make the chat transparent without including the text in the chat?

[strong kernel]

Pardon?

[exotic light]

Like this is how the chat box looks at the moment right

Is there a way to make the box transparent but leave the text as a solid

[strong kernel]

Custom background.

[exotic light]

Oh perfect. Thank you

[exotic light]

Is there a way to get a stream information dock on OBS? After I installed OBS.Live my Stream Information Dock has gone black

On the upper left

[round bramble]

@exotic light If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of OBS.Live
2. exit OBS (make sure OBS is not running)
3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. start OBS.Live
5. Settings -> Stream -> disconnect -> connect

[exotic light]

Not sure how to get it working now, I don't see any Stream Information on my Docks

:/

[strong kernel]

Follow the bot's instructions.

[exotic light]

Yeah, after I deleted the folder in the given directory I don't see the stream information listed on my docks anymore

[strong kernel]

Follow all of the instructions, in order, please.

[rustic quiver]

Can I use {random.pick} 3 times in the same command??

[zenith widget]

Maybe you can @rustic quiver

Try it

[near epoch]

hello everyone i have a problem XD

oops wrong chat

[rustic quiver]

How do I separate each 'item' in the list?
Because, when I test the command, all 22 'items' are sent....

[zenith widget]

${random.pick 'item1' 'item2' 'item3'}

but DO NOT used "don't" or "wasn't" any any similarly spelled words

[rustic quiver]

Ah, awesome, thanks!

[zenith widget]

at least don't use them with the ' in them

[rustic quiver]

It's a list of Apex LegEnds guns

[zenith widget]

Its just a warning

[rustic quiver]

Thanks! 🙂

Okay so, I can use ${random.pick} multiple times in the same command BUT now, I have a different issue....

It doesn't separate them.

How can I separate them with a space and comma??

This is what I get back now.....

ProwlerLongbowMastiff

[zenith widget]

copy and paste the response you've placed

[rustic quiver]

${random.pick 'Flatline' 'Hemlok' 'R-301' 'Havoc' 'Alternator' 'Prowler' 'R-99' 'Charge Rifle'}

${random.pick 'Devotion' 'Spitfire' 'L-Star' 'Longbow' 'G7 Scout' 'Kraber' 'Triple Take'}

${random.pick 'EVA-8' 'Mastiff' 'Mozambique' 'Peacekeeper' 'RE-45' 'P2020' 'Wingman'}

[zenith widget]

right..let me guess - you placed the 2nd random on a 2nd(in this case 3rd) line in our dashboard?

Twitch doesn't support or allow new lines, so that method won't work.

[rustic quiver]

Damn....

I mean; there is this (it works and is separated with spaces and commas) but; it's also for last season.... :/

(It doesn't have the new guns)

https://thefyrewire.com/docs/api/twitch/paste-library/#apex-legends-challenger

[zenith widget]

I don't understand what you mean or gonna use

well thats up to @wanton mango updating his API

[rustic quiver]

Yeah, which is why I'd rather make my own so I can update it myself.

[zenith widget]

Just make sure you have a normal space between each {}

[wanton mango]

Code wise, there's nothing to update but feel free to make a copy of the Apex guns paste and add the new guns in

[plain oracle]

quick question, ( 👶 noob here) im installing StreamElements, i already have OBS Studio, im guessing i dont have to reinstall it?

[zenith widget]

OBS.Live is an addon for OBS Studio

So no - you don't

[plain oracle]

i guess thats why it installs in the same folder

ty

i wasnt paying attention, i derp...

sorry, another question i was putting off but came up...

the same email you use to log into paypal is the same one you enter?
"Connect to receive tips from your viewers to your PayPal account. Learn more about PayPal payment methods fees."

[zenith widget]

login to paypal? yes

thats essentially your account name in paypal

[plain oracle]

ok, just making sure there isnt something im missing

[rustic quiver]

Hey @wanton mango how did you get the guns to separate with a space and comma??

[wanton mango]

@rustic quiver it does it by default when returning more than one line

Which is the ?return=3 on the end of the link

[rustic quiver]

Oh okay

Can I possibly do;
${random.pick 'item1' 'item2' ?return=1}

Or does that only work from retrieving from a site?

[wanton mango]

It's part of the customapi, not the random pick variable I'm afraid. If you can tell me what the new guns are I can just update the paste, if that'll make it easier for you

Is it just the L Star? After my 5 minutes of googling lol

[rustic quiver]

L-Star & Charge Rifle

And "Havoc"

That would be AMAZING!!!

Please and thank you! @wanton mango

❤

[wanton mango]

It's updated! Unfortunately changes are bound to happen and it would be impractical to update the pastes all the time, so if it happens again, just feel free to fork the paste and add your weapons in.

This is the paste: https://pastebin.com/88PmMG0B

So after making a new paste with your new weapons you can replace the paste key in the link with yours

[rustic quiver]

OMG, thank you! ❤

[tepid wadi]

question!

my sub goal isn't working? I'm putting 16 because im 16 away instead of 16 left from 9 subs

[round bramble]

@tepid wadi To reset goals:

• from the overlay editor -> data on top -> goal tab -> reset progress of desired goal
• from the dashboard -> activity feed on the left -> widget data on the right -> goals tab -> reset progress of desired goal
  Note: Goal widgets(progress) only counts up and doesn't go down automatically, if you loose followers/subs

[tepid wadi]

thank you!

[tough mesa]

Where can we report bugs?

[lament blade]

@tough mesa to which helpdesk the bug would be related

so if its about obs.live over at that helpdesk etc, if you don't know feel free to post about it and we can answer you in the right channel!

[noble swan]

Trying to whitelist twitch so chatters can post clip links but SE keeps removing them with link protection on default settings. Tried whitelisting twitch but SE is not saving any links I whitelist.

[wispy summit]

Sorry if this has been asked before but I can't find the Media Share Widget to add to my overlay.

[zenith widget]

@noble swan in the bot filters link protection -> whitelist tab add these links:
https://clips.twitch.tv/ & https://twitch.tv/YOURNAMEHERE/clips

@wispy summit

[noble swan]

Nothing will save.

I also cannot disable link protection at the moment

Trying again.

[zenith widget]

wdym nothing will save?

whats your twitch name?

[noble swan]

I am modding for Gabbatr0n9000

[wispy summit]

@zenith widget it's not in that list of widgets

[zenith widget]

@wispy summit Are you on twitch or Yt?

[noble swan]

Just added the links to whitelist.
Press enter.
If I refresh or navigate away and come back, none of the whitelisted links are persisted.

[wispy summit]

@zenith widget i have both

[zenith widget]

@wispy summit YT doesn't support MR

[wispy summit]

@zenith widget I see so if i remove it i should see it?

[zenith widget]

what?

Youtube accounts do not have Media Request

due to limitations from YT's side

Twitch accounts have MR

[noble swan]

Interesting. Don't know if that's a bug or not but that seems to work.

You have to have a minimum timeout time in order to disable/enable link protection, or for the links to persist in the whitelist.

Or so it would seem. Either way after adding a minimum value for timeout I am able to do things like I should be able to. Thanks for the assistance @zenith widget

[zenith widget]

Its a bug - it should accept 0 and -1(for perma ban) but the new design doesn't accept it and the devs know.

no ETA on when its going to be fixed, but no changes could be made so far while it was on 0 and it was expecting a 1

[noble swan]

Gotcha, yeah I don't want anyone timed out, I just want other links purged if possible. Your help is appreciated!

[solemn gorge]

Hey, is paypal the only way to get tips through streamelements?

[zenith widget]

G2A Pay and SE.Pay as well

but you need to have met the requirements for them in order to see the options

[tough mesa]

@lament blade here's my issue:

With Twitch's Founder's Badge integration... StreamElements bot no longer recognizes Founders as Subscribers. So any store redemptions that are Subscriber only, it gives them an error saying they must be subscribed.

[zenith widget]

That is a known issue

that was found during the night for the devs

[tough mesa]

Ok just making sure it was known

Right on. Thanks @zenith widget.

[lament blade]

Thanks for letting us know tho!

[tough mesa]

No worries. Was an issue that happened a few times in stream and wanted to make sure it was known.

Keeping kicking the bugs and making amazing things!

[still glen]

!gc

[round bramble]

You can download our Desktop App Ground Control here: https://streamelements.com/groundcontrol

[dense holly]

How do I stop the delay on twitch?

When I stream I get a 10 second delay

[gentle imp]

you can try on twitch settings to use low latency but make sure you have a good connection

https://www.twitch.tv/YourNameHere/dashboard/settings

[dense holly]

I have low latency on and I'm using LAN plus the connection is really good but It still happenes

[gentle imp]

I'm using low latency and I get 3/4 seconds delay

LAN plus?

[still glen]

any help with setting up the bot?

[dense holly]

LAN plus ???

[untold crest]

"plus the connection is really good" 😉

[gentle imp]

oh lol

my bad 😂

https://help.twitch.tv/s/article/low-latency-video?language=en_US

[untold crest]

So, another idea for you - use another server, with lower latency

[gentle imp]

make sure you have it selected on the video player or or viewers have it on while testing

[untold crest]

Try twitch bandwidth tester to pick a server the best for you

[zenith widget]

Or move next to the servers or get a 1gbps connection

[gentle imp]

yep

having low latency select on player when watching is important too but indeed, try other servers

[untold crest]

1gbit won't solve the issue of latency 😉

[gentle imp]

As a viewer you are able to disable Low Latency mode in the video player settings via the Low Latency toggle. Note that this is a beta feature so not all users have this option at this time.
You can toggle the Low Latency mode by going to the Settings > Advanced. ```

[dense holly]

So change server, cheers guys

[untold crest]

https://r1ch.net/projects/twitchtest - check this tool to find one

[desert gulch]

hey! I can't seem to access my chatstats page. looked online and this should be because I changed my username

[lament blade]

@desert gulch if you could give us your old and new twitch username

[desert gulch]

MajesticW0lf (Old) and Not_Payton (New)

[zenith widget]

fixed

[desert gulch]

thanks guys ❤

[storm delta]

can do something like when follower goal end to play music ?

Or something like that

[zenith widget]

https://discordapp.com/channels/141203863863558144/457957557470887947/587981932772720671

[sly crow]

how do you scale things in the overlay editor?
I bought a NerdOrDie alert pack.. what I thought was scale just crops. :/

[zenith widget]

The overlay editor is not a photoshop type editor. The only scaling that can actually happen is downscale if the widget boundaries is bigger then the original size of the asset inside.

[sly crow]

https://i.imgur.com/DO5OZcT.png

So scali ng should work here?

[zenith widget]

NoD's stuff is usually custom coded so assets can be made

to ignore the widget boundaries

[sly crow]

yeah its HTML, CSS and JS

[zenith widget]

as that is the glitch alert, you are not showing teh bottom half of the asset.

[sly crow]

cos i was testing to see if it scaled. :/

[zenith widget]

I believe scaling down will work only when squishing the widget from the side, but not height

[sly crow]

eugh- gonna have to make 2 sources cos i dont know enough on code to go in and tinker..
No scaling is happening D:

[cedar lynx]

If you know how to add CSS: transform: scale(1); on the main element should do the trick

But change 1 to either bigger or smaller, like .5 for 50%

[exotic pier]

I just used a free site on Google to scale it down. Took 30 seconds

[sly crow]

Thanks Anne- Worked a treat. Now just gotta find the value that suits, copy across alerts and good to go!

[granite garden]

is thr happen to be a streamelements discord bot

[zenith widget]

We don't have a discord bot.

[granite garden]

ah ok

[sleek fox]

Hey it's me again! I'm trying to edit my twitch alerts using the overlay editor but for some reason the cheer alert isnt registering my gif or sound??? The rest are fine, but the volume also isnt changing on any of them when I try and turn the volume down nothing happens?

[zenith widget]

Are you changing the variations?

[sleek fox]

No

[zenith widget]

Then you need to edit the variations for the cheer alert with the image and sound you want

[sleek fox]

So change all the variations to the gif and sound?

Ok, what about the volume level of all the alerts? I've set them all to 20% but it's made no difference

[zenith widget]

Well you will have to lower even OBS' volume then from the Windows Sound Mixer

[sleek fox]

So the volume control on the alert editor doesnt work???

[zenith widget]

It works, but it seems your general sound level on your PC is too loud.

[sleek fox]

Ok thanks

[sly crow]

How can I define the font used for labels.. It changed from overlay editor to browser source? :/
https://i.imgur.com/jbSNbgA.png

[zenith widget]

click save and restart OBS

[sly crow]

ok- but can i change the font?

[zenith widget]

I thought you meant that you cahnged it

from the text settings

if the labels are normal widgets from us and not custom made

[sly crow]

I see it now.. Its cos layes was extened and pushed it away. DOH

isit possible to apply custom CSS to chatbox widget at all?

[zenith widget]

https://github.com/StreamElements/widgets/tree/master/CustomChat

Widgets on top -> custom widget -> add -> open code editor on the left -> add html to html, css to css, js to js and json to fields

[sly crow]

dang- its not working how i imagined copying from SLABs into here

[zenith widget]

wdym its not working?

from the html file in github, copy the code and paste it in the html tab in the custom widget code editor

[sly crow]

I did all that

its how it works is where there is issues lol

lemme know when u got open and ill spam fill chat and ull seee what I mean

ok. got deleted. ;p

[zenith widget]

posting your overlay link in a public place

is a security risk

for your account

[sly crow]

oop. can I dm? ;o

[zenith widget]

Explain what the issue is

[sly crow]

StreamElements- Message appars wrong place in widgit, doesnt apply any of the code effects, disapears too fast.

[zenith widget]

@untold crest - it seems the custom chat widget shows a message from chat but it goes away in a flash

[sly crow]

also

Emote size.

drop a monkaS in there and u see what i mean

[untold crest]

Jumping to that now. Gimme few minutes!

[sly crow]

Awesome Stuff. If I can fully replicate the chatbox settings. Im set.

[untold crest]

Animation Out setting works for me

[sly crow]

mind if i dm you the link of what It should be looking like?

[untold crest]

And emote size - can I have a screenshot with description?

Sure!

I don't mind at all 😉

[brazen iris]

How do I add a twitch user as a vip in the user management section on StreamElements?

[round bramble]

@brazen iris Follow these steps to grant managers/moderators access to your dashboard:

1. Click on your Channel Name at the top of the dashboard and select Settings
2. Create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)
3. Send this invite to a mod/manager to give them access to your dashboard. The link is one-time-use and expires after 72 hours if not accepted
   Video tutorial: https://youtu.be/zl_h-ttZDF0

[torn locust]

Hi again! I'm trying to change the sound of my alerts, and since I don't want to lose the default sound in case I want to use it later I tried to create a variation with a 100% chance to pop up, but it still gives me the default sound, not the one that I choose, am I doing something wrong?

[storm delta]

If user is anonymous and tip and its top tipper label don't work ?

But i can see its ok top tippers

[twin sentinel]

@torn locust You can download the default sound here if you want to have them back.

[torn locust]

@twin sentinel O.o where?

[twin sentinel]

https://discordapp.com/channels/141203863863558144/199460642975907840/344061720974589962

[torn locust]

Download Complete! Thank You once more!

[storm delta]

What exaclty is obs live ?

If some one can explain ?

[tight harness]

A plugin for OBS Studio

What it is is actually the first thing stated on the page: https://www.obs.live/

[storm delta]

Do you thing its good ?

[tight harness]

Yes

[marble oriole]

Hi, I changed my username and now my chatstats aren't working - 404 Page Not Found, is someone able to help me reset?

[storm delta]

Ok will try it out

[boreal frost]

SE (streamelements) = obs.live works with obs studio really good. easy to configure

[tight harness]

@marble oriole Yes, tell us your username

[marble oriole]

My new username is PointyEkans

[storm delta]

Looks fine

[tight harness]

@marble oriole Fixed

[marble oriole]

Yep working, thankyou so much!

[tiny iris]

Anyone having issues where the save button for uploading photos is not working? This is on the steamelements web page

[tight harness]

Which browser are you using?

[tiny iris]

Microsoft Edge

[tight harness]

Try using Chrome please

[tiny iris]

Thank you!

[torn locust]

@twin sentinel Sorry to bother again, but when I try to upload the default sound (the others uploaded) it pops this message

[twin sentinel]

what browser are you using?

[torn locust]

Firefox

All the other sounds are uploading with no problem

[twin sentinel]

Try it in chrome please.

[torn locust]

Same error, but Edge can upload it

[sly crow]

isit possible to flip an element/mirror it?

https://i.imgur.com/EQnqqJo.png

I have this scene for Left side cam, but mirror for right and I have only 1 source file

the stack bellow the camera is a webm file

[tight harness]

Not that I can see currently within the editor, only a rotation option

[storm delta]

@sly crow How did u change text in glitch overlay on labels ?

[sly crow]

Sorry Im confused? @storm delta

like this...?

just changed in the text box at the top

[storm delta]

This is glitch overlay , right ?

I saw that your is whit different donation , last sub etc

[sly crow]

is there a way to test the emotesplosion?

i ran a test sub etc.. but it doesnt trigger it

[tight harness]

There is a !kappagen command to test it with

[sly crow]

awesome

I guess I need to be online or something

its not pickin it up

:/

[tight harness]

You have the command disabled

[sly crow]

lol thanks

[high sky]

I have 2 follow alerts which have not come up on the event list within Streamelements, one which occurred during stream and another after stream.

Is there any reason why these would be missed?

[vague reef]

How do you reset a donation goal?

[twin sentinel]

https://streamelements.com/dashboard/session -> goals tab

[flat delta]

None of my alerts or dono goal are showing up on OBS. I can hear the alerts go off but other than that there's nothing. Stream Elements is the very top of my sources so I don't understand why they are no longer showing. Help?

[winged sundial]

Good morning to you all. I just noticed (since I resized the redemption widget) that once a sound effect is triggered, it also triggers the graphic to it. Problem is the graphic is not going away, how can I fix that?

[sly crow]

How can I have SFX/Gif appear in stream without having to go through a whole !redeem 6 or something.. just !yeet to keep it simple.

[elder sorrel]

@sly crow If you have the store item

Named yeet already

Make a custom command: !yeet

Response: ${redeem yeet}

Also make sure the store item is set to stream perk so both the gif & audio plays 😛

[sly crow]

@elder sorrel https://i.imgur.com/0srffYN.png
It wont display on a test.

any idea what i need to set?

cos its not playin the sound or gif.

[elder sorrel]

You can try saving the overlay, exiting it out & go back in. Is it set to stream Perk & is that Chrome?

[sly crow]

ffox

[elder sorrel]

Could be FireFox. As the SE Website prefers Chromium stuff like Google Chrome.

[peak surge]

Hey, sorry to butt in, where do I get some help/advice for SE.Pay?

[round bramble]

@peak surge Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you

[peak surge]

Oki doki! 😃

[hot current]

I changed my name on twitch but i cant get the bot to connect can someone pls help

[elder sorrel]

@hot current Go to the Streamelements.com. Part the bot -> Sign out -> Sign back in-> Join the bot again -> GG

[spiral furnace]

Hey SE team! Question about Stream's Chat. Is there a way to keep the chatbox from wiping between scenes, where it pulls in the chat history instead of starting fresh on each scene?

[hot current]

@elder sorrel i go to add the channel and it says Channel is already taken.

[untold crest]

There is one way I could think of - having it as additional browser source, single link on every scene

[spiral furnace]

@untold crest Oh sure, could def do that, I was more thinking about within SE.

[untold crest]

So it won't load that widget again on scene change 😉

[spiral furnace]

...or are you talking about having a different overlay altogether that was just the StreamChat, and have that Browser source in each scene on top?

[untold crest]

@spiral furnace unfortunately it is not possible to be done within SE as every scene is separate webpage. The only thing I could think of is storing and emiting latest X events from history on widget load

@spiral furnace yup. This is what I was thinking about

Overlay with just chat widget

[spiral furnace]

that would seemingly only work if your chat was in the same place on every scene, wouldn't it?

[untold crest]

It should work without that. Just make sure that "shutdown source when not visible" is not checked.

[spiral furnace]

hrm... I wonder if that's what's doing it now

[untold crest]

So OBS will keep that page open no matter what and won't force reload it.

[spiral furnace]

I have it in a different place on each of my overlays, and always tick that to Shutdown when not in use, but its just the single overlay per OBS scene

[untold crest]

Hmmm. Started to wonder about that as well

[spiral furnace]

I'll have to tinker with that next stream

[untold crest]

OBS Live takes care of alerts, so they are muted on other overlays than visible one, but I am not sure if it is shutting chat widget too

You can check that if your stream is offline as well, just type on your chat and play with scenes

[unreal tinsel]

hey

help plese

[round bramble]

@unreal tinsel Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[unreal tinsel]

u wana talk?

its the black screen

on obs

recently it just schows up a black screen in twitch

capitanrastatv

i can go live and show u

[elder sorrel]

Are you streaming through a Laptop or PC?

[unreal tinsel]

pc

its a now problem it was working in the begining

i read in forum and tryd a lot of thing that didnt work

like chrome hardware acceleration disable or run obs as admin...

[elder sorrel]

With that not working prob best to ask the OBS Discord as doesn't sound related to StreamElements.

[round bramble]

@unreal tinsel For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[storm delta]

Some help whit top tipper label ?

[winged sundial]

I just noticed (since I resized the redemption widget) that once a sound effect is triggered, it also triggers the graphic to it. Problem is the graphic is not going away, how can I fix that?

[storm delta]

How to add more payment methods

[elder sorrel]

@winged sundial Known issue at this time.

Devs be crackin' down

[winged sundial]

Alright thank you for the information 🙂

[elder sorrel]

No prob

@storm delta Could add it to the ideas board for more payment options in your area.

[storm delta]

Cuz i saw somewhere there was paysafecard / g2a pay / etc

What is SEPAY ?

[stable blade]

hey guys is there a way for the bot to activate a store command such as when someone says hype my bot types '!redeem hype' and redeems my hype audio command? ive got the bot to say !redeem hype but no audio command redeemed?

[dry hare]

I'm not sure, but if you copy the chat widget from one overlay to the others, is the data persistent?

[stable blade]

what i hav is a custom command that activates if someone says hype and it makes the bot say !redeem hype but that dont work but me saying !redeem hype works fine

[dry hare]

one sec

i've done this once

you'd need a custom command such as !hype that has "${redeem hype}" as the response, and you can set a keyword as "hype" which will trigger it I believe

[stable blade]

i did that but now it has the chatter as redeeming it and costing points but no audio played

hmm now it dont work in general, lemme hav a look

ok got it workin, shame i cant get it to take the points from the bot though, thanks

[dry hare]

The bot is exempt from loyalty points

[stable blade]

oh, it shows havin points

[dry hare]

whoops...quit discord

[stable blade]

is there instead a way for the bot to just make an audio command? if not ile just stick with what i hav

[dry hare]

You mean trigger a sound effect with a command?

store redemption is currently the only method

[stable blade]

ahh, ok, ile just put a cooldown of 60s for the hype command so if people raid and say hype a lot it dont chain

thanks anyways

[regal igloo]

Hi, ive just recently switched from using streamlabs to using streamelements. So far its been going smooth and I like the overlay editor, however why does enabling the custom css put that shark animation and not keep my current ones?

[elder sorrel]

Sounds like you just need to change your variation instead.

[vocal galleon]

hello again

[regal igloo]

American that would be the case yes if I hadnt done it already.

[vocal galleon]

the question is - can You help me with adding alertbox to obs to connect it with streamelements? or thats wrong place to ask?

[elder sorrel]

Which alert is it showing for the Shark still? Sub?

[round bramble]

@vocal galleon To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[regal igloo]

yeah cause that is the one im changing right now, as soon as I enabled custom css, i went back and edited each variation to previous animation that i had

while keeping the custom css enabled

[wanton mango]

Enabling custom css overrides most of all the regular field options and prefers the code, so you'll have to make your edits to that. There's a line in the HTML that references the shark image which you can replace

[regal igloo]

Oh boy that will be fun... might aswell try it if im going to learn css a bit more

[wanton mango]

If you need to get a link to the uploaded SE asset, an easy way is to add an image widget temporarily, select the image, right click the preview on the left and copy the link address. You might also be able to do it directly in the asset library but might not pick the image up

[regal igloo]

Alright, thanks. I might aswell ask since im here, the enable custom css be updated to be as easy to use as on other sites (where it doesnt overwrite everything i did before it) ?

[storm delta]

umm

why i Don't have g2a payment ?

[tight harness]

Did you have it before?

[storm delta]

Nope

and how can i have paysafecard , g2a pay etc ?

Any ideas ?

[tight harness]

G2A Pay won't be available at least for the time being

[ancient sage]

hi all... so currently a SLOBS user... but as im sure you all know my CPU is begging me to change... what is the easiest seamless way of changing over

[tight harness]

There is an option in OBS.Live called Import from other Services, if you use that it'll import over from SLOBS 😃

[ancient sage]

i tried that but didnt seem to import to much. was hoping it would import everything. lol. its not a train smash, ill just start fresh. Change is as good as a holiday right.?

[tight harness]

It uploads your overlays to the My Overlays page on our website, if that's what you're looking for

[storm delta]

yeah only import alert box

hmm

when i tried it I uploaded only alerts xD

So i can't add paysafecard etc to payments ?

[tight harness]

Not currently, SE.Pay isn't available in your country yet and G2A Pay's recent changes prevent you from being able to use that

[storm delta]

Ok

Im anyways started streaming for 3 weeks or something like that

[stuck storm]

question whats the command to output to whisper such as !points . i want the person to get whispered or just show up on thier own screen

[tight harness]

Default Commands have to be said in the streamer's chat but Custom Commands can be changed to be whispered instead. Some default commands can be remade as a custom command using the available variables in the Variables page, there is a variable for a user's points so this should be possible 👍

[stuck storm]

your not just a pretty face ")

🙂

[reef gate]

does anyone know why sub commands dont work if you hagve a founder badge in the channel?

[tight harness]

Could be a new issue since their release, I'll ask QA to investigate this

[reef gate]

awesome thank you

[regal igloo]

Hey, in streamelements overlay editor, my gif animations sometimes start at random point ( no i havent put them into my obs yet) just wondering if this just inside streamelements overlay

[astral sage]

Hello, I've set up my hypecup and everything works fine except the emotes, whenever I use the overlay editor to simulate an emote event it doesn't show on OBS or on the stream

any idea on a fix?

[tight harness]

Make sure you've ticked the tickbox within the event emulator at the bottom

@regal igloo That is because it is a GIF and not a video file, sounds like your GIF is an endlessly looping one, and so it is behaving as intended

[regal igloo]

Yeah it is an endlessly looping one it just loops a bit faster in the streamelements than it should for some reason. Put it into obs using the edited alerts from streamelements and it works like it should

[tough mesa]

Also, seen it happening to someone else as well...

Is it a known bug that SE Bot is double triggering alerts?
XXXX subbed for 0 months(s).
AND
Whatever your custom sub message is.

[crude warren]

hello, my comands are not working on twitch, its saying that my mod isnt in chat and streamelements dosent recognize streamelements as a mod idk what is going on

[sly crow]

what are reasonable earn rates on loyalty points for stream elements?

does this seem too crazy?

[wary halo]

@crude warren type in your chat: /mod streamelements

@sly crow seems a bit much to me personally, i do 100 for every $ dono, 100 for every 100 bits (is the same amount as 1 $) 500 for sub, 250 for follow

and 10 per 10 minutes but x3 for subs

[crude warren]

@wary halo it says its already a mod

this is on the stream elements dashboard, i try to add streamelements as a mod and it says its unable to do it

[astral sage]

As I said, every event from the hype cup works ok onto OBS and the livestream except the emotes

no kappas 😦

[sly crow]

@wary halo thanks.. want a good gauge ready for store

in process of moving everything to cloud on streamele from slabs.

[high sky]

@tight harness I have 2 follow alerts which have not come up on the event list within Streamelements, one which occurred during stream and another after stream.

Is there any reason why these would be missed?

[plain oracle]

i tried searching, i have a slight problem with my overlays, they slightly stretch off the screen :/

[high sky]

@plain oracle each of the overlays have a default size of 1920x1080. Are your browser sources set to the same size as your overlay?

[plain oracle]

XD idk sweat drop

[high sky]

You can check this by looking at the transform options of your browser source in OBS

[plain oracle]

my native recommended resolution is 1680x1050...some of the games ive played have made it go higher but i dont understand why

[high sky]

Which resolution are you streaming in? (in OBS settings)

[plain oracle]

1680x1050 :/

[high sky]

Okay. You will need to update your overlays on Streamelements to match your streaming resolution.

[lament blade]

i am new to this software can someone help me set everything up i used streamlabs obs

there should be a ton of available tutortials on the youtube like: https://www.youtube.com/watch?v=UuweQah3v00

[high sky]

@lament blade A setup guide has been written , depending on which software you use https://support.streamelements.com/hc/en-us/articles/115003424812-Quick-Start-Guide

[lament blade]

that's probably way more useful ^ xD

"tutortials" -_- lol

[high sky]

Fingers like adding stray letters 😛

[tepid bane]

Hey everyone, loving StreamElements so far. I think I might've found a bug or maybe I'm doing something wrong

[lament blade]

came in for my own silly question. what's the best way to set up a queue with SE or widgets? I don't think there is a built in one but if anyone knows please inform me <3

[tepid bane]

I have a bunch of users on loyalty ignore list but they keep getting points

[lament blade]

Hmm

[high sky]

That sounds like a support bug @tepid bane, similar to my Q it may actually need to be reported

[jade remnant]

are they still getting points or just still on the leaderboard?

[high sky]

What are you trying to queue XE?

[tepid bane]

@high sky how would I go about reporting? @jade remnant I added them to ignore list, reset their points, and now they have points. Double checked they're in the list and that settings are saved. Reset again. They have points again

And before I report I def wanna make sure I'm not being dumb, it wouldn't be my first time

[fresh frost]

Hello guys! WEhen I got to tipping settings, G2A Payment doesn't show up to be enabled. How can I fix that?

[high sky]

Wrong link >_<

[plain oracle]

so far so good with the sizing...but now the problem is height 😂 im workin on it

[high sky]

If they are in the ignore list for the loyalty bot, they should not be on the list. I will check mine today and see if it is doing the same thing.

[jade remnant]

@tepid bane i will pass it on to the admins

[tepid bane]

cool thx!

[fresh frost]

@jade remnant Can you help plesae?When I got to tipping settings, G2A Payment doesn't show up to be enabled. How can I fix that?

[high sky]

Lukium, you can submit a request here
https://support.streamelements.com/hc/en-us

[jade remnant]

do you meet the requirements for g2a?

[fresh frost]

That being?

[jade remnant]

most payment options have minimum followers/subs
does g2a have that and do you meet them?

[fresh frost]

I mean, shouldn't that show up on SE first?

I have 25,000 subscribers.

I think it shouldn't be a problem.

[onyx thistle]

Hy guyz, I hope I can ask this here, I have a problem with donations, my viewers can't donate with VISA just Skrill and 2 other methods, what is going on? I never had this problem, thank you : )

[fresh frost]

@jade remnant So, what;s your opinion?

[plain oracle]

ill delete image

[tepid bane]

@plain oracle what are you trying to do exactly? I had some issues when I was creating my overlays but I'm pretty good now and will be happy to help if I can

[plain oracle]

the image itself just wont stretch to fit...

earlier it stretched out of the box, someone gave me a link that had some explanation but i tried it again with a different resolution to see if i could make it fit that way, and it was a no go :/

[tepid bane]

@plain oracle I'd recommend adjusting the size of the image on software like photoshop/gimp to the size you need it to be

[plain oracle]

@ me

[tepid bane]

it should give you the best results as the software will accomplish the resize with least amount of artifacting

[plain oracle]

im using stuff from streamelements i dont know how to grab what i need to be able to do what you suggest

[tepid bane]

oh

[plain oracle]

and the overlay moves :3

[tepid bane]

not super sure then, I created my overlay from scratch after playing around with the ones from the theme library and realizing that it was gonna be too hard to adapt any of them to ultra-wide

[plain oracle]

@_@

[tepid bane]

let me hop on SE and see if I can help you figure it out

@plain oracle From all the things I'm trying the only way it seems it will resize right is if it maintains the aspect ratio of the image

ofc I could be wrong, so if someone can verify that it would be great

If that's the case, here's what my suggestion would be, and it might sound crazy, so if someone has a better idea, plz advise:
If the layer you need is essential and you can't live without it, then create a separate overlay for the layer, then add it into OBS as a separate source, and then you can do the resizing in OBS rather than trying to do it in SE in the browser

Does that mean you got it working? I can't really tell exactly from just a small corner

[plain oracle]

it cuts it off at the bottom

and the side

hang on

mind if i message it to you? i dont want to clutter their chat

[tepid bane]

sounds good

[onyx thistle]

Guys, no help for me?

[tepid bane]

@onyx thistle I'd love to help, but that one I think is beyond my knowledge

[onyx thistle]

Where should I ask? : (

[tepid bane]

I think you're in the right place, but seems like everybody is AFK

[eternal jay]

After the update my game video is not being captured, only audio.

How to fix?

I've tried re-adding it

And restarting

Display capture also not working for video

[fresh frost]

Any idea why PayPal won't show on my Donation page?

[lament blade]

can i add a views bit in to my stream where it show my views in stream please

why do my scene overlays load 10 secs slow

[rigid nexus]

Hello! Quick question, if I am trying to animate my webcam border on different alerts, how can I do that?

[tender coyote]

How do i activate overlays

[nimble turtle]

How do I add Twitch Chat into my overlay?

[round bramble]

@tender coyote To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[dry hare]

@nimble turtle in the overlay editor >> Click Widgets >> Chat Window

@rigid nexus you would need a webm file that is your animated webcam border which you could either add to OBS as part of your scene locally or upload into StreamElements as part of your overlay.

[fresh frost]

Anyone here knows why when I edit the mobile overlay it won't get edited in the app too?

[dry hare]

Ask in #helpdesk-mobile

[onyx thistle]

Hy guyz, I hope I can ask this here, I have a problem with donations, my viewers can't donate with VISA just Skrill and 2 other methods, what is going on? I never had this problem, thank you : )

[astral sage]

Is it normal for hypecup to spawn various emotes when there's only 1 used in chat?
For example I type Kappa in chat only once but my cup gets around 4 or 5 Kappa emotes

[bright anvil]

Guys, is there anyway to stop the drop of loyalt points for those who does not talk in the chat in a certain períod? Like... 10 or 15 minutes.

It would be helpful for a friend of mine

[viral valve]

Can anyone help with obs?

[dry hare]

You could ask in #helpdesk-selive @viral valve

[crimson basin]

Why does my Top tippers in my revenue dashboard recognise the number 1 person, but my top tippers widget not?

[dry hare]

@crimson basin make sure the widget isn’t pulling “session” but “all-time”

[crimson basin]

@dry hare yeah i've got that set

[dry hare]

Refresh the overlay in obs

Does it display right in a browser?

[crimson basin]

Would it have anything to do with the fact that i've changed the settings from "custom username" to "set username"

[dry hare]

Umm no idea

Maybe?

You modified the widget

?

[crimson basin]

The donations would never port to the original name

[gleaming spindle]

im having issues with grounds control where do i go to get help with that.

[onyx temple]

what is happenig

[dry hare]

Umm here

Idk what you mean @crimson basin

[crimson basin]

Like, originally you could donate under any name, but in the revenue dashboard it would still show the total from that person, but on the overlay and the points it just shows the fake name

[dry hare]

What kind of issue @gleaming spindle

[crimson basin]

if that makes sense

[gleaming spindle]

i was using it to change my bot name and i was getting my token and it just stopped working. it wont even open. i have even uninstalled and reinstalled

[dry hare]

Are you using OBS.Live by chance?

@crimson basin so if you delete the widget and re-add it does it show the correct top tipper?

[gleaming spindle]

no

[crimson basin]

I just added the widget in yesterday so its pretty brand new

[dry hare]

But you modified it

[crimson basin]

Nah i modifed the settings ages ago

basically the revenue dashboard knows how much they've donated, but the overlay is only going by what name they donated by, so say his name is frank but he donated 1$ as jules, the dashboard would see that frank donated 1$ but the overlay sees it as jules and gives points to jules

[dry hare]

Re-add that widget and see if it works

You want their real name?

Jules is their twitch name?

[crimson basin]

Not real name

this is what im talking about

so my dashboard shows bubbles as way higher, but the overlay only recognizes that number

[dry hare]

@gleaming spindle So you’re having an issue setting bot name in GC? Is it just freaking out while trying to set the name? Can you screen shot the error?

Idk what that’s from without a full screenshot @crimson basin

[crimson basin]

its the top tippers list

[gleaming spindle]

i was setting it up and the app just stopped working and wont open again

[dry hare]

Okay, then you only have session data and not all time

[crimson basin]

nah it says all time

[dry hare]

@gleaming spindle open task manager and look for bot.exe and close it