helpdesk-twitch

[ancient otter]

And I didn't understood this right here: Monitor and Game Capture Sources interfere with each other. Never put them in the same scene

[zenith widget]

It means what it says - do not have game capture and monitor capture sources

in the same scene

for 720p60fps stream 4500bitrate is good

[ancient otter]

So... it means just to... when I want to capture my monitor, I should change the scenes, not just hide the source

[zenith widget]

Usually yes

[ancient otter]

Ohhhh

[zenith widget]

just don't have them both active at the same time

[ancient otter]

Thank you KeiZar <3 gonna change the bitrate too and test it today

Hope it works :D

[lament blade]

hi, i need help. i want to import my loyalty users from streamlabs cloudbot to Streamelements but it doesn't works. I tried with the guide but nothing because when i choose to extract the file from ankhbot/streamlabs chatbot the file isn's .csv but .xls and even if i tried to convert it doesn't works

[zenith widget]

make sure the file has this format in it: name,points,hours-in-minutes

so open the .xls file, remove the rank column, convert the hours to minutes, save

and import

save as .csv

[lament blade]

just did it, import fail again

[zenith widget]

Give me the file

[lament blade]

private or here?

[zenith widget]

Private

[lime hatch]

hi

i need hel

help*

[thorny prairie]

How can we help?

[lament blade]

need help but on voice chat cannot explain it by typing it

if anyone has time pls join thank you

anyone ?

@thorny prairie ?

[thorny prairie]

Happy to help, but we only offer support via chat. If you'd like some help, feel free to post your questions here

[lament blade]

then why do you guys have voice support

nvm

okay

so

some audio seems to sound like underwater talking about tts also on twitch some streams sound like that too but not all of them

also can anyone give me the word for underwater audio

anyone ?

@thorny prairie

[thorny prairie]

Going to talk to a colleague who specializes in audio issues. I'll get back to you soon.

Going to create a group so you can chat with him

[lament blade]

fixed

[thorny prairie]

Haha fair enough, what was it out of curiosity?

[lament blade]

I have a pair of speakers that have a headphone jack , with some copper wires connected like 2 more speakers on them so i could make a 5.1 system turned it on in audio manager, seems like the whenever i put my headphones on sound that is corresponding to tts was trying to be played on one of the other speakers therefore a partial sound was being played

my momma gonna be proud

simply audio from tts wasnt going straight to my headphones rather to some other speaker

also how do i upgrade to like dreamteam

[thorny prairie]

Nice, good troubleshooting skills

You can check out the requirements at the bottom of this page: https://streamelements.com/dreamteam

[hushed river]

So, I have completely made the switch to streamelements and I must say, best thing I have ever done. My follower alerts are going off but for some reason when someone hosts me, it won't go off. Does anyone know why this may be?

[round bramble]

@hushed river Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• All auto host events with at least 1 viewer (only from a channel that just went offline)
  Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

[hushed river]

@round bramble Thank you for the clarification. Truly appreciated! Glad to know it is not on my end!

[old fossil]

So I have an ongoing issue with the Ground Control program @gentle imp already tried to help me.
Basicly I start the program - it doesn't show up as in no window pop-up or something. It's only visible in the processes.
It worked on friday last week and when I wanted to use it again on monday it started having that behaviour.
I tried the following things.

• Updating windows
• Uninstalling/Reinstalling the program
• Using an older version
• Using a version from @gentle imp
• Cleaning registry and reinstalling

Any help is highly appreciated

[thorny prairie]

Run it as an admin? Guessing you've tried this, but just to make sure

[old fossil]

yeh tried that one

task manager says it's running in processes and everything. The window for it just doesn't open up.

[thorny prairie]

Single monitor setup?

Also, when you expand the app in task manager, what are you seeing? Can you DM me a screenshot?

[old fossil]

two monitors but already tried with just one. I'll dm

[delicate monolith]

Hey so I changed my username from SirYuwi to Yuwi on twitch and my streamelements bot doesnt work even when I add the bot to the channel.

[tight harness]

Please do the following: Click on Part Channel on the dashboard, click on Sign Out, sign back in and then click on Join Channel on the dashboard

[delicate monolith]

<3 Many thanks

[fervent portal]

ermmm hello i have question

how can i make my chat box show ffz emotes

[real escarp]

@fervent portal you would need a custom widget as the default chat widget does not parse the irc chat for ffz emotes. Custom widget would need to connect to twitch chat with api and read all lines for twitch emotes/ffz and send a call to twitch/ffz to get image urls when it detects emote text in chat

[fervent portal]

uuuuuuu ok....

[olive bramble]

Hello, I would like to have my Activity Feed sent to my Discord Channel.

Is there a way to do this? Thank you!

[tight harness]

Not currently

[olive bramble]

@tight harness thank you for your answer! appreciate you!

[austere dove]

I have a stupid question, My bot seems to be double posting in my chat feed and I cant figure out why its doing that or how to stop it. any ideas?

[lusty token]

hello

can any one help me please?

how can i make my twitch goes with all qualitys

not only 1080

bcz ppl cannot watch only 1080p

any on could help me please?

im using obs studio

[barren oasis]

That is something twitch enables/disables on their own

you can't pick if you wish to enable it

[lusty token]

the problem is they cannot see any thing expt 1080p

some ppl could not have the best internet that they use 1080p

[barren oasis]

So sorry, you are unable to do anything about it. What you can do is to lower your bitrate and resulution

[lusty token]

so if i lower my bitrate

it get low quality??

[barren oasis]

Correct, still images are going to look great, but fast movement leads to a lower quality. Because your OBS have to compress your video feed more

[lusty token]

so for rescale output

what should i put it ?

i have Gtx 1070

16 Gb ram

[barren oasis]

a lot of people are using 720p. But you are free to use any of the options really

for your bitrate

[lusty token]

@barren oasis thanks alot

[barren oasis]

NP, good luck with your stream!

[lusty token]

thanks mate

but im wondering how does the huge streamers have all the options

and we can only have 1 option

[merry laurel]

Need help

with chat stats

[tight harness]

@merry laurel Did you perhaps rename yourself?

[glad marten]

Anybody help me? I had problem with image that is uploaded in Stream Store but not shown in StreamElements Leadeboard -> Store Items

[tight harness]

@austere dove If you're using Ground Control or OBS.Live try restarting it, you can also try parting/rejoining the bot

[austere dove]

@tight harness Okay, I have both obs.live and Ground control open at the same time could that be why?

[tight harness]

@glad marten For what account? I don't see any store items on your account and there's no extension showing on your channel

Possibly, you don't really need both open @austere dove

[glad marten]

@tight harness spajKK (im his manager)

[merry laurel]

@tight harness it's ne for me it's for someone else but im pretty sure he renamed him self

[tight harness]

@merry laurel Tell me his username, I can fix it

[austere dove]

@tight harness Okay I will close one and see if that helps thanks! 🙂

[tight harness]

@glad marten Do you know the dimensions of the image uploaded? I think that's the problem

[glad marten]

@tight harness Size of image is 203x203. Which size would you recommend?

[tight harness]

That should be alright actually, we recommend 235x186

[merry laurel]

@tight harness penutgodx

[worthy vale]

Hey everyone, I have an issue with my bot, I tried to change my bot name with "Ground Control" app, it seems work but when I run a command in the chat, my main account and my new bot repeat many time the answer. Does that ring bell for anyone ? thank you a lot

[tight harness]

@merry laurel They have one now

[glad marten]

@tight harness I change it but still in app white blank "image"

[merry laurel]

@tight harness it's fixed?

[real escarp]

@worthy vale I'm in your chat

[worthy vale]

thanks for your follow 😉

but as you can see I have a little problem 😛

[real escarp]

SE dashboard have the bot part then join channel

then close and open Ground control after

[tight harness]

@merry laurel Yes, I made a new chatstats page for them as I couldn't find any evidence of a rename

[glad marten]

@tight harness Still problem, not changed in Leaderboards can you check it?

[merry laurel]

@tight harness peanutgodx my bad I miss spell

[tight harness]

@merry laurel Got it, renamed their old page to use their new URL, that fixes it

[worthy vale]

@real escarp thanks a lot, it correctly works now

[tight harness]

@glad marten I know the background is white when you use a transparent image, so if it shows as all white then the image isn't in a suitable position to be shown in the example like this:

But rather it is just showing the background

I could be wrong and there is an underlying issue, it seems that it has been mentioned to the developers earlier today 🙂

[glad marten]

@tight harness Added new "Fake Item" and it doesnt update with new.

Now its updated*

[topaz wind]

Hi I was asked to forwarded my question here, My audio is doubling up on media request so I am getting an echo

[tight harness]

Yeah, I tested with my old previously existing items and they all show fine, but if I add any new ones they show as white too. We'll get the developers to look into it, Kuper already posted to the developers about it happening in this channel

[real escarp]

@topaz wind hi again

my I dm you

[topaz wind]

sure

[glad marten]

@tight harness kk

When i inspect the image in Leaderboards you may send them.

[tight harness]

I've passed this on, thank you

[wild bough]

Is there such a widget to display a sub count/sub goal? I'm looking for something that displays like: Sub Goal 10/50. I don't want it to look like the monetary goal bar I already have. I just want to display the numbers (Sub Goal 10/50)

[snow fern]

Why does my stream labs keep crashing when I am streaming 4 times in the last 3 hours

[strong kernel]

@snow fern I don't know. You'll have to ask Streamlabs. 🙂

[snow fern]

How do I get hold of them they keep sending me to discord

@strong kernel

[strong kernel]

I don't know. We're not Streamlabs.

[snow fern]

No worries

[strong kernel]

@wild bough If you use the Total subscribers widget, you can edit its format like so:

[lament blade]

Does anyone know how to add a browser source inside of the overlay?

I have these effects, that play animations and sounds. Now i wanna add this inside of the streamelements overlay.

But i cant find a way

[strong kernel]

What kind of effects?

[lament blade]

Well, do you know phantombot?

[strong kernel]

Probably easier if you describe the end result. 🙂

[lament blade]

Yeah true sorry.

Normally i would add a browser source inside of OBS and then add the URL where the effects are playing.

11.22.33.44.55:25000/alerts as a example

[strong kernel]

Well, the idea would be to put your alerts through our alertbox.

[lament blade]

It arent really follower, subscriber or dono alerts

[strong kernel]

What are they?

[lament blade]

It are just effects you can play through a chat command.

[strong kernel]

Then you can do that through our stream store.

And a store redemption widget.

Each stream store item can be a sound/gif combo, and each can have its own command to trigger it.

You can make them cost loyalty points, too.

[lament blade]

Lets say i dont wanna use your chatbot.

[strong kernel]

They can also be triggered via a webpage or the leaderboard extension if it's in your panels.

[lament blade]

Its a webpage yeah

But can i insert it in the overlay

[strong kernel]

No, not "a webpage" in that regard. Your StreamElements Stream Store page.

It'll have a list of the items to redeem.

And again, triggered through the store redemption widget.

[lament blade]

You guys have the option to make your overlay within your website

[strong kernel]

Yes.

[lament blade]

In my overlay, i want to add another browser source

Is that possible?

[strong kernel]

There's no option to put another website into an overlay without custom coding.

[lament blade]

Custom widget?

[ocean holly]

Okay so..this is weird. I'm testing out MediaRequest and StreamElements keeps changing the link submitted by my test account?

[old fossil]

Any idea why the chat commands tell me that songrequest is disabled because of an module?

[strong kernel]

It's enabled with the "Viewer requests" toggle in the top left of the Media request page.

[old fossil]

Yeah that one is enabled

[strong kernel]

It being gray doesn't matter. It's the position left or right. It's only gray because you can't control it from there.

It's enabled.

[old fossil]

nvm it's working I'm just because of the issues I'm having with the ground control atm

thanks

[chrome ginkgo]

Any updates on merch release?

[supple eagle]

Why isnt it showing the profielepictures of the users? And how can I enable the profilepictures?

[austere dove]

I'm trying to figure out how I can change the chat text widget on my overlay to be white, I have the background transparent but the text is coming up as black so it cant easily be read on the stream itself is there anyway to change this?

[lament blade]

Is there a way to open a webpage with the Media Request queue as a viewer?

[strong kernel]

https://streamelements.com/Streamer Username/mediarequest

[lament blade]

Thank you 🙂

I purchased a stream package from VBI last week before the partnership was announced. The one click setup folder only has a one click setup for the overlay for streamlabs OBS. How do I use one-click setup for streamelements? I've been trying to switch over from streamlabs to streamelements, but am having a few issues.

[strong kernel]

We're sure VBI will be able to assist you with this better than we'll be able to, as they'll have your VBI purchase history and account info and all that, and they set up the one-click options for their packages. 🙂

[mortal path]

Seems to be the best place to ask this. Is there a way to reference one overlay from another? My goal is to be able to create a few "layers" of overlays (background on one, some content on a second, different items on the 3rd). I know I could do it in OBS with 3 different SE overlays and 3 browser sources, but wondered if it was able to be done on the Elements side to limit to one browser source. Thanks!

[strong kernel]

No, you can't add an overlay to another overlay.

[mortal path]

Dang. I'd even tried to get it in with a custom widget and an iframe before checking here.

[strong kernel]

Is there a reason you can't add all of this on a single overlay without nesting them?

[wary smelt]

im having issues with game capture. ive tried everything i can think of, but it just shows up as blank

[strong kernel]

@wary smelt Are you running OBS as admin?

[wary smelt]

yes

[round bramble]

@wary smelt For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[mortal path]

I'm stacking them because some elements are game or scene specific, and others are more generic.

I'll just layer them through OBS. 🙂

[strong kernel]

That'd be the way to do it.

Just make multiple overlays and have each on a browser source.

[mortal path]

Yeah. Was just trying to cut the overhead on the OBS side.

Thanks! 🙂

[devout jewel]

Hey I just converted my streamlabs Alert Box to streamelements and everything was all good until I changed the font for the donos, which for some reason changed the final replay of the alert to a black and white video of it https://gyazo.com/75f33583980db7f6211b6adb06898253

[strong kernel]

Is it a video or a gif?

[devout jewel]

Gif

[strong kernel]

That's just showing the gif position. It's not active at that point.

It's a preview.

[devout jewel]

Gotcha, Thanks!

[round bramble]

@lament blade Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[prime swan]

is there a way for me to make viewers automatically regulars after a certain amount of time or whatever?

[strong kernel]

There is not.

[prime swan]

manual only then?

[strong kernel]

Yup.

[prime swan]

Thanks @strong kernel

[strong kernel]

👍

[dry hare]

You can ask here

[versed sentinel]

How do i cancel streamelements? And close my account

[woven nacelle]

Hello I seen few streamers do shoutout commands with @ and their username and i did that on my own command and it had a link come with @ on it . any tips?

[chilly mural]

hey guys, when i add a sub goal to an over lay like say a goal of 5, it says im at 43 out of 5 and i only have 1

[strong kernel]

@chilly mural Goals are counters. They do not update along with your totals. They only count up. Goal progress is controlled at https://streamelements.com/dashboard/session

@woven nacelle ${user} references a user name written. ${1} references the first word written. If you'd like to be really specific, you can use ${user|${1}}

@versed sentinel https://streamelements.com/dashboard/account/security

[chilly mural]

okay thanks and also, on my chat streamelements shows tweets, how do i turn that off

[strong kernel]

Twitter module in the Modules section.

[chilly mural]

tnx

[woven nacelle]

@strong kernel this is what i use Check out ${1}, they are playing ${game ${1}} at https://twitch.tv/${1}

I was making easy way to shoutout using @ to tag usernames instead of typing the whole thing but problem is it has twitch.tv/@username on it

[strong kernel]

Read my message again. 🙂

[woven nacelle]

oh sweet i got it

Thanks buddy

[versed sentinel]

@strong kernel ive filled our all the sections and its telling me there was an internal error

[glass crystal]

Hello! I would like to trigger an API on the redemption of an item in the store. is this possible? I know I can do it with a normal command, but unfortunately with the normal command if the user doesn't have enough points or the command is on cooldown, it doesn't respond saying that

[shadow flax]

Hello, my twitch freezes no man’s sky in window capture but if I minimize the game and goto obs it plays again on twitch. When I go back to the game it immediately freezes on twitch

[strong kernel]

@glass crystal Not possible. Redemptions will either show a gif and play a sound, only play a sound, or provide a key/code. No other actions take place.

[round bramble]

@shadow flax For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[shadow flax]

Thank you

[round bramble]

@lament blade Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[strong kernel]

We can't help if you don't actually ask a question.

[glass crystal]

And just to confirm, there's no way to make a response like "!command is on cooldown for x seconds" when a command is put that is on cooldown?

[strong kernel]

There is not. But Store items will exclaim that they're on cooldown, if you mean those

[glass crystal]

hmm ok. i see it's been requested on helprace. thanks anyways. https://streamelements.helprace.com/i553-allow-command-cooldown-responses-to-be-set-in-command-advanced-options#item_comment_block_51747

[kind mist]

Is there a tab with general info like how to add follow alerts and everything or can I just ask you guys?

[strong kernel]

You can go through our video tutorials if you want: https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg/videos

[kind mist]

Awesome! Thanks so much

[left timber]

I just installed OBS.Live. How do I get my Twitch dashboard panel to show back up in OBS? It just randomly disappeared and I can't find a way to bring it back in this context menu

[round bramble]

@left timber If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of OBS.Live ( 19.7.14.421 )
2. exit OBS (make sure OBS is not running)
3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. start OBS.Live
5. Settings -> Stream -> disconnect -> connect

[left timber]

Brought it back. Thanks!

[dusky crystal]

Bit of a rookie question but when i go to settings > stream and connect to twitch it connects but then when i press start stream it tries to stream to facebook? How do i fix that?

[strong kernel]

Log out of the StreamElements menu at the top and log in with the right channel.

[dusky crystal]

ahhhhh thanks!

[left timber]

Also, I'm doing testing right now before going live and reset my session. My current sub count on the display is at 0. Will this fix itself when I go live?

[strong kernel]

What display?

[left timber]

Sub Points widget

Usually it corrects itself after a few seconds when I hit reset session but it's been stuck at 0 for a while. If it'll fix itself when I go live, it'll be fine though

Is it going to fix itself when I go live?

I've gone live and it's still not fixing itself

Anybody?

[kind mist]

I'm trying to upload a video for the alerts but it keeps saying "Successfully uploaded" without adding it to resources

Has anyone seen that before?

The file is only 318kb and it's the correct format

Oh nevermind, I refreshed my browser and now there's 40 of the same video in resources lol

[left timber]

Okay, my issue finally fixed itself too

[humble rune]

how would I make it so SE pay alerts show up on stream

[strong kernel]

They're tips. So, tip alerts.

[humble rune]

How would I add that on streamlabs

[strong kernel]

You don't? We're not Streamlabs. We're competitors.

SE.Pay tips won't trigger Streamlabs alerts.

[humble rune]

ahh, didn't realize y'all had a whole seperate thing to strream on

[strong kernel]

https://www.youtube.com/watch?v=FUAmzaj70Js

[gilded marten]

hello folks so im having a huge personal conflict. I am trying to figure out if streamelements is better for me or SLOBS. I currently use SLOBS but have some friends who have said amazing things about stream elements. Just not really sure of the pros and cons

[strong kernel]

https://www.youtube.com/watch?v=Ck_AUuDUflA

[sudden halo]

Heya, steaming qu, if you know, how does one get streamelements to read bits/donos with chat?
Note streamelements is linked to twitch/yt and responds to commands/timers but does not mention dono/bits when received.

[mortal path]

Is it possible to add custom CSS to the HypeBoss widget to further customize its appearance?

[agile dawn]

so I have an issue where my alerts dont work. I am using OBS live. From what I know my followers and things like that show up in my activity feed but the alert doesnt work. However if I replay an alert or test them they work fine. Also on top of the alerts not working hosts and raids do not q an alert or show up in my activity feed. Also yes the theme I am using does have alerts set up for hosts and raids they are just not triggering anything

[zenith widget]

@Bea_Karma#7728 my overlays - edit the overlay or make a new one if you dont have one - widgets on top - alert widget - add - click on it - cogwheel on tip ir cheer - rrs settings on the left.
Dont forget to save the ovelay

@mortal path no

[round bramble]

@agile dawn Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• All auto host events with at least 1 viewer (only from a channel that just went offline)
  Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

[uncut void]

hey

[round bramble]

@uncut void Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[uncut void]

thx

[round bramble]

@uncut void Please follow our community rules:

• No advertisement or stream promotion
• Respect ALL server members
• No NSFW/NSFL

Thank you

[uncut void]

ok

[daring grove]

i couldnt set up the live sub count on my stream can someone help

[zenith widget]

My overlays -> edit button -> widgets -> total subscribers -> add -> save

[daring grove]

thankiesss

[daring grove]

i did that it worked

but the overlay looks fine on the site

then on streamelemnts its 2 texts

one i can move around and the other one is just printed into my screen

like this the one on the left i cant move at all

[zenith widget]

you've essentially added the overlay twice

[daring grove]

on the site?

[zenith widget]

so you have 2 browser sources with the overlay

no - in OBS

[daring grove]

no its just 1 source

when i remove it the other one is removed alongside with it too

[zenith widget]

is that game capture or monitor capture?

One suggestion I can give is - remove all sources and re-add them again

just to make sure you don't have the overlay added twice

[daring grove]

ok

[zenith widget]

Because I see one source says "alerts" but I don't see an alert widget in the overlay with us

even though the overlay is named "streamlabs imported alertbox"

[daring grove]

yes i removed them all and added them back

its working now i think i added the sub to the alertbox somehow

[modest pasture]

I use Stream labs OBS but have loyalty points with streamelements and use the store redemption overlay so viewers can trigger sounds with points. They've been able to do this fine for the last 6 months until last week it no longer works. I tried parting the bot, refreshing everything, doing windows updates, removing the overlay and adding it back but nothing is working. How do I get the store redemptions to work again? They work on the URL itself but aren't showing up on stream

[zenith widget]

"They work on the URL itself" - which URL?
Also how exactly are they redeeming? Via a chat command or via the store page?

[modest pasture]

The browser url and they redeem using a command in twitch chat

[zenith widget]

Is the bot in your chat?

[modest pasture]

or under "my overlays" when I'm in edit mode on streamelements.com the sound plays with an animation

Yes streamelements is a moderator and in the chat. Viewers can still redeem commands as usual

just not the commands of sounds showing up

It says they successfully redeemed a sound for X number of points but nothing shows up on stream. Used to work fine

[zenith widget]

Looking

[round bramble]

@modest pasture Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page

[modest pasture]

Ok

[zenith widget]

But do note that if you are using SLOBS, theres a chance that SLOBS is blocking the widget in the overlay

[modest pasture]

It's gone white now

Yes I'm using SLOBS

[zenith widget]

remove the source entirely

and add it again

[modest pasture]

Okay

[zenith widget]

if you see a white page again

its blocked

and I don't think theres anything we can do

besides maybe providing a current log file

!obslog

[round bramble]

Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[zenith widget]

I don't know if this applies to SLOBS though

[modest pasture]

I added it again, it's not white but I assume if I refresh cache it'll be white again

Yeah it is

kk looking for log

[zenith widget]

Logs can be found currently at `%appdata%\slobs-client\node-obs\logs`.

[modest pasture]

Thanks trying to find that

[zenith widget]

open file explorer and in the location bar on top just type in -> %appdata%\slobs-client\node-obs\logs

[modest pasture]

Okay I got it

Is it safe to upload that here or should I pmn the .txt file?

PM*

[zenith widget]

if you want to, you can DM me the file

[modest pasture]

Ok

[violet arrow]

roleplay.missing scope invitations:manage
keep getting this every time I go to my dashboard. started when someone tried inviting me to be an editor on theirs

[zenith widget]

Did they choose a specific role they want to give you and then generated the invite link?

[violet arrow]

yes

[zenith widget]

Make sure you are not roleplaying anyone else and ask for a new link

and making sure a role is chosen

[violet arrow]

ok. I'll ask him again when he gets up to send me a new link

[ancient otter]

Using multiples alertbox widgets can I have any problem with performance, or alerts are pretty lightweight?

[jade remnant]

1. why multiple?
2. if its not set up correctly then you will have echoing
3. yes, they are lightweight

[ancient otter]

@jade remnant I don't have any contract at the moment, so I'm thinking to use restream to stream on Twitch and Mixer

So I would use both alerts, or you have any idea that I could link both alerts in one?

[jade remnant]

ah so alert boxes from different platforms, that will be fine.
i have that, and used to have more, without issue.
if you are ok with having the 2 seperate alert boxes thats fine, or you can look into player.me
they can have twitch and mixer alerts in the same overlay

[ancient otter]

Ooooh

Thats really nice, I would not have some duplicated in case that 2 peoples follow me at the same time

I gonna take a look on this

Thank you so much <3

[jade remnant]

np 👍

[hushed river]

Do raid alerts not show up like host alerts? @round bramble

[round bramble]

Please connect your streaming account (Twitch, YouTube, or Facebook) with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w

[tight harness]

@hushed river They aren't intended to go off together, to my knowledge it is currently set up for one or the other to go off, depending on the event

[outer lodge]

i set up some commands and cooldowns of 10-15 seconds, however if i use the command/keywords for it in chat twice in a row, the bot will still trigger twice ignoring the cooldowns. any fix to this? i tested while my channel is offline, dont know if it works differently while my stream is live @round bramble

[hushed river]

@tight harness Thanks for the reply! I appreciate it! I know that streamelements doesn't show host alerts on stream right now but I was curious if they did the same for raids.

[tight harness]

@hushed river There's only certain host alerts we don't show, and it is mostly down to the user being offline or having 0 viewers, neither of which should be the case for a raid unless they're the only one raiding

[lament blade]

@pastel stratus

Hello, does anyone help me?

[elder sorrel]

Please stop pinging people.

[round bramble]

@lament blade Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[lament blade]

Help mee

😐

[elder sorrel]

With what exactly?

That's what we would love to know.

Like the bot said.

[lament blade]

the commands !setgame and !settitle do not work

[elder sorrel]

Are they enabled in your Command page?

[lament blade]

Yes

[elder sorrel]

Gonna check on my end if I get the same outcome. May be a bit cause I'm at my day job.

[serene granite]

@lament blade please try the following:

1. Log out of StreamElements at https://streamelements.com/logout
2. Log back in with your Twitch account
3. Click on Part Bot in the dashboard
4. Now click on Join Bot

and try the commands in your chat again

[lament blade]

It already works thanks! 😀🤝 @serene granite

[serene granite]

excellent! 🙂

[hushed river]

@tight harness Thanks for the clarification! I truly appreciate it!

[verbal arrow]

After setting up the bot name, do I always need to run GroundControl for it to stick or does running OBS.Live every time I stream also do the 'trick'?

[elder sorrel]

Running OBS.Live will do the trick if you're using that.

As I don't use GC anymore since OBS.Live is a thing

[verbal arrow]

The only way to set up the name is with using GC :/

That's why I launch it initially, but if it works with OBS.Live then awesome!

Thank you @elder sorrel

[elder sorrel]

OBS.Live allows Custom Bot rename

[verbal arrow]

[gentle imp]

[elder sorrel]

There's a pinned video in #helpdesk-selive

For setting it up.

[verbal arrow]

Noice

I'll check it out

Thanks!

[lyric pivot]

Hey all. for a while now, when i log into the website and try to edit my my overlays, i click the "my overlays" tab and it takes me to a mostly blank screen. i cannot edit anything. is this a common issue?

correction, after going to My overlays, i click edit on the overlay and that's blank

i see my followers goal on a white screen and that's it

[gentle imp]

hey @lyric pivot which browser?

[lyric pivot]

ive tried 3, firefox, edge and chrome

[gentle imp]

should use only chrome, it's ready for that one only, others have issues

but no, that's not normal and it's first time it's being reported

as far as I know 😄

[lyric pivot]

ok, let me try again on chrome, i was playing with it last night

same thing, i go to launch overlay and its a blank screen

[gentle imp]

ahh launch

[lyric pivot]

son of a

[gentle imp]

launch opens a new tab with the browser source

[lyric pivot]

i just realized it

[gentle imp]

😄

[lyric pivot]

LOL

faceroll

[gentle imp]

[lyric pivot]

thanks......i'm going back to bed

[gentle imp]

hehe no prob, have a good rest

[lyric pivot]

haha thanks. hopefully i'll be smarter in an hour lol

[gentle imp]

😄

[ancient otter]

Guys, anyone can help me with some lag problem for my viewers? When I try to stream Remnant is really laggy, I cliped the video if someone needs <3

[round bramble]

@ancient otter Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[ancient otter]

https://obsproject.com/logs/rRc7KYUePiLVj4ML

[jade remnant]

theres no data for that log
https://h4ndy.eu/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2FrRc7KYUePiLVj4ML

it would be 1 of these 3 things

If you are experiencing issues with performance while playing games, or just in general while using OBS, your GPU may be overloaded for the settings you are trying to use. Please check our guide for ideas why this may be happening, and steps you can take to correct it: https://obsproject.com/wiki/GPU-overload-issues

Having issues with high CPU usage, or getting a warning about "Encoding overloaded!"? Read https://obsproject.com/wiki/General-Performance-and-Encoding-Issues
Dropped frames / disconnecting? Follow the troubleshooting steps at: https://obsproject.com/wiki/Dropped-Frames-and-General-Connection-Issues

[ancient otter]

Was something really weird, my game was doing a quick rollback to my viewers, and my webcam was clean and smooth

I clipped the issue, could you take a look to see if looks like a GPU problem or something that I missed?

Wait, when you see on the clip, it seems normal, but when you see at my VoD, it shows the problem, what? O_O

[jade remnant]

the links above give steps to go through, if it happens again you can always post that log here so we can see whats going on

[ancient otter]

I saw the tutorials and it's seems to be really close to my config, I use Nvenc, don't use Monitor and Game Capture n the same source, my GPU is a GeForce 1060 3GB, my CPU is an Intel i5-9600K, 16GB of RAM, tried to use Vsync, already downscaled the output since day 1, I changed the resolution of the game to 1280x720 and kept this problem, and all the connection is fine, maybe could be something between twitch and Restream

Because is really weird, when i see the VoD, shows the problem, but when I clip the scene, on the clip the game runs normally lol

[ionic ember]

Hey i have overlapping audio on the media request how can i fix that

In obs

[round bramble]

@ionic ember Make sure to ☑ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[oblique laurel]

trying to find you tube help desk?

[elder sorrel]

#helpdesk-youtube

[obsidian tulip]

Sorry if someones already posted in #command-share cant see it personally, is there a way to setup the following command for regulars user only or something like a whitelist for the command

!code will whisper them the command response only if they are like i said some kind of whitelisted member or regular which ever works best just have alot breaking fortnite customs rules want to setup something that will work right for everyone 😄

[ionic ember]

works ty 🙂 ❤

[lament blade]

Hi

I can add some widget for see how many online peopleare in my twitch?

[copper thicket]

hi anyone got a solution to my issue ?

http://prntscr.com/ow7vgp

streamelements made my cam a green square

after last update

[tight harness]

You'll need to look into your video capture device's settings, this happens when there is an issue in your settings

[chilly mural]

hey guiys im adding a picture slid show for a reminder in stream and i got the image to do what i want but wheni add a sound file, it has audio in the play back but when i add it to the slide show it shows the picture no problem but i never hear the audio

[gilded marten]

afternoon everyone!

im having an issue with the chatbot where it keeps repeating the same command response two or 3 times in a row and im not sure how to fix the issue

[dry hare]

@chilly mural So you're adding an image file, then an audio file to a slide show?

@gilded marten is it all commands or specific ones?

[gilded marten]

it is all of my commands

i disconnected the other bot i was using

and changed the name of the streamelements bot using the ground control application

[elder sorrel]

Ah. Do you have the GC app closed currently?

[gilded marten]

not currently

[elder sorrel]

There's something in the Task manager I forget the name but ends in .exe... that may show up multiple times

Reasons for the multiple responses that will have to be deleted.

Asking someone that I believe remembers it.

[gilded marten]

obs browser page is the only thing running multiple times

besides my 600 chrome tabs haha

in background processes that is

[elder sorrel]

Yeah but there's something specifically for Ground Control that I've seen in the past for multiple ones to show up causing the repeated commands to show in chat.

Waiting on a response.

[gilded marten]

roger that

thanks in advance for the help. I am sure i will be back multiple times today trying to transition things to SE from SLOBS.

also just discovered that i have to have GC open to use my custom named bot. interesting

[elder sorrel]

Also why I wait. Why Ground Control? Are you using a PC with Windows 10?

[gilded marten]

yes

[elder sorrel]

Are you still using SLOBs for the streaming Software or you switching to OBS.Studio?

[gilded marten]

switching everything

[elder sorrel]

Why not use OBS.Live then?

[gilded marten]

i am using OBS live sorry should have clarified

[elder sorrel]

Then you don't need to use Ground Control at all then

[gilded marten]

oh....

lol

[elder sorrel]

OBS.Live supports custom bot rename

[gilded marten]

you can have a custom bot name on obs live?

interesting let me look for it

[elder sorrel]

HELL YEAH

Checked the pinned message in #helpdesk-selive

There's a video showing how to do it

[gilded marten]

im an idiot

yea i just clicked on streamelements in chat and changed the name

lolk

ok BIG question. I had a bunch of commands with custom API crap and stuff in them

how do i convert that to SE?

ill show you an example of one

$readapi(http://streamarmyknife.com/twitch-api.php?action=deaths&channel=$mychannel)

[elder sorrel]

Is that a death counter?

Sorry I'm at work so links are limited

[gilded marten]

yes

specific to a certain game i play

i also had similar ones for rolling dice depending on donation amounts and such

but the dice roll one requiered a script that i cant use with SE

[elder sorrel]

With the death counter variation is ${count death}

If you want another command to show how many times you died without adding to the counter: That'll be ${getcount death}

[gilded marten]

im assuming its not game specific?

[elder sorrel]

It is not.

[gilded marten]

hmmm that stinks but alright

[chilly mural]

@dry hare sorry i just want a sound to play when the image does

[gilded marten]

ive figured that one out

am i allowed to try to help others?

[chilly mural]

lol yes haha

[gilded marten]

have you chosen a sound?

[chilly mural]

yes

[gilded marten]

ive always found a video or some other file and cropped it using some software

[dry hare]

You might have to use a video file instead of an image+sound

[chilly mural]

shit

i can probably do that with after effects

[gilded marten]

well the way i did it was take the video and make a gif. find the sound file for it and crop it with a program

[chilly mural]

*crap sorry

ya im not positive how to combine a pic with a sound

[gilded marten]

i went into my overlays and made a new one called alert box. in that overlay i clicked on layers and changed the variations of the alert box

ah okl

its a little more complicated then cropping a video

[chilly mural]

so its not a slide show you did an alert but i need mine to happen periodically

[gilded marten]

BUT ive taken some sound files and cropped them to match gifs ive made

oh ok i was referencing things such as donation alerts of different doillar amounts

[chilly mural]

well if i pretend the pic is a video it should be the same precess

hrmmm

[analog hawk]

Can any1 help mke on why my camera is freezing in StreamElements OBS-Studio?

[chilly mural]

process

ill try combining them thanks for the imput guys!

[gilded marten]

yea if you want i can send you the applications i use BUT if you are using after effects im sure it will be perfect

[analog hawk]

Please i dont know what to do anymore 😦

[round bramble]

@analog hawk For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[obsidian tulip]

Sorry if someones already posted in #command-share cant see it personally, is there a way to setup the following command for regulars user only or something like a whitelist for the command

!code will whisper them the command response only if they are like i said some kind of whitelisted member or regular which ever works best just have alot breaking fortnite customs rules want to setup something that will work right for everyone 😄

[strong kernel]

@obsidian tulip

[gilded marten]

question on the cup for some reason i cant get the different sub images and donation images to display they are just showing as a shiny icon and not the image i chose from my badges

[obsidian tulip]

😮 Really how did i miss that

[gilded marten]

how do i fix that also can i make them float from the opposite side of the screen rather then the right side closest to the cup?

[tough oriole]

I dont quite understand, apparently When someone subs they have to share their sub but someone subbed and it went off immediatly

[ebon forum]

@tough oriole first sub and gifted sub are instant. resub not, you can write a message so it waits for the input

[sour tulip]

hi i was wondering if there is a way to put webm files into follow alerts

[ebon forum]

@sour tulip webm and mp4 is supported. 30mb max file size.

[sour tulip]

how do i put it in?

nvm

[snow dragon]

hello

Im new to streaming again I was wondering if someone could help me setup my stuff again

[strong kernel]

You can find video tutorials for all of StreamElements' features here: https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg/videos

[snow dragon]

ty

[fluid fable]

how come that Twitch and streamelements get different numbers here?

[humble rune]

I'm also trying to import from slobs to obs and it says it's complete, but I can't see where my scene is

[strong kernel]

In your account on the site.

[humble rune]

ahh, thanks. New to this

How do I add my overlays to OBS app? I see it on the website, but no clue how to put it here https://gyazo.com/f2c18ba25c800786eb29f16f11806a5c

[round bramble]

@humble rune To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[humble rune]

Thanks

[upper monolith]

Hi, I accidentally Revoked Access for Stream Elements on my twitter account. I cannot find how to reconnect my Twitter within Stream ELements. Any help?

[strong kernel]

Should be in the social media section.

[upper monolith]

Welp, I forgot that existed. Thanks @strong kernel. Lol i was searching in Settings

[atomic sand]

hey guys i need some help how do i change the bank account connected to my se.pay?

[round bramble]

@atomic sand Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you

[indigo torrent]

hey. quick question about management of overlays. So when you grab a set of overlays off the "theme gallery" they are grouped in "my overlays". Can we as a user create a group to organise our stuff? Mine is a hot mess 😂

[strong kernel]

Your own overlays can be grouped by game, while themes will group by the used theme.

[indigo torrent]

does it have to be a real game or can we put in the game field say "widgets" and they will group?

[strong kernel]

Has to be a game.

[indigo torrent]

tyvm. will throw a suggestion up about this 🙂

[gilded musk]

I'm using streamelements alerts in a browser source for OBS and I'm not getting any sound on my twitch stream from the alerts. The alert sound does play in OBS anybody got an idea?

[rough locust]

How's it going guys! I'm using OBS.Live and I noticed one of the perks was to have a custom bot name. Now I've searched the streamelements site and even on Google and have had zero luck finding where I can rename my Bot, sorry if this is a FAQ

[gilded marten]

have the bot say something @rough locust and literally click on the name streamelements and change it

do it though the obs.live client and its that easy

i did it earlier today

[rough locust]

are you sure you didn't just change the nickname on your side??

[gilded marten]

nah it changed on my twitch channel as well

[desert loom]

what do I need to do if I want my mixer chat to pop up in my overlay?

sorry wrong chat...

[broken chasm]

I am having problems trying to get overlays setup in OBS anyone out there able to help me set this up?

[strong kernel]

@gilded musk This is likely due to OBS audio settings not pointing to the same device as where your alerts are playing. Check audio settings.

@rough locust Check pinned messages in #helpdesk-selive

@desert loom Mixer is not currently supported.

[round bramble]

@broken chasm To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[devout jewel]

Is there a way to set a minimum amount to cheer to appear as most recent cheer (Widget)?

[mortal path]

Is there a way to have the chatbot do two things in response to a command? I'm trying to set up a command that will both issue loyalty points and return a message to the chat.

[cloud berry]

Anyone know why this only happens when I’m on the bot modules tab???

Every other tab works perfectly fine

[strong kernel]

@mortal path Not possible to issue points with a custom command.

@cloud berry Please follow these steps:

1. Clear your cache
2. Go to chrome://settings/content/cookies and add streamelements-yoink.netlify.com to your allow list, allow cookies in general
3. Press Ctrl + Shift + R while looking at the white screen

@devout jewel No way to have most recent also filter by minimum, since minimum is set in alertbox widget, not that one.

[cloud berry]

Ty

[dapper prairie]

hello, so when i launched my stream today i have a now playing with music and it used to be linked with my spotify. Now it doesn't pop up and when i go to that layer it doesn't allow me to pick spotify as the source anymore

[round bramble]

@dapper prairie Spotify has kindly asked us to disable our integration with them, so we complied. This means that the Spotify integration has been removed and the "Now Playing" widget no longer has it as an option.

[strong kernel]

Use OBS.Live.

[grave lance]

can you tell me how to reset my goal bar, I was testing the shark I just added and it effected the goal bar

[round bramble]

@grave lance To reset goals:

• from the overlay editor -> data on top -> goal tab -> reset progress of desired goal
• from the dashboard -> activity feed on the left -> widget data on the right -> goals tab -> reset progress of desired goal
  Note: Goal widgets(progress) only counts up and doesn't go down automatically, if you loose followers/subs

[zenith widget]

@silver ibex What OBS are you running?

[silver ibex]

most current release version. not the newest RC.

[zenith widget]

so OBS Studio

with or without our plugin?

[silver ibex]

oh. sorry. yes. studio. not slobs

currently without.

[round bramble]

@silver ibex Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page

[silver ibex]

ooo. that seems to have cleared it up.

[zenith widget]

👍

[silver ibex]

I kind of assumed "shutdown when not visible" would be enough to refresh it every time.

[zenith widget]

cache helps to pre-load images for example.

so that everything loads faster

[silver ibex]

makes sense. thanks!

[zenith widget]

shutting down is just shutting down 🙂

[floral crane]

ok hello

[sweet arrow]

Hi i have a question regarding my twitch channel who can i speak to ?

My twitch is linked to my stream elements but when people go to redeem in my chat for give always and sound effects it doesn't work, it only works via stream store!

[zenith widget]

1. Is the bot in your channel?

2. How are they trying to redeem via the chat?

[sweet arrow]

yes

!redeem (word)

[zenith widget]

Are they getting a specific error?

[sweet arrow]

no nothing is popping up at all

[zenith widget]

What is your twitch name? (don't link, just the name)

[sweet arrow]

Lotusmuse I am not currently live

[zenith widget]

Your !redeem command is disabled

[sweet arrow]

woooooooooooooooooooooooooooooooooow ok let me check

oh my god Face palm

Thank you so much for your help

[zenith widget]

👍

[broken adder]

hi

can i change the title of the stream on streamElements?

[zenith widget]

Yes 3 ways:

1. Via our Dashboard
2. Via OBS.live -> activity feed -> burger menu icon on the top left -> stream settings
3. Ground Control -> same instructions

[broken adder]

thx

[brittle ruin]

Im having an issue with an overlay I want to use, I don't know how to get the full Overlay in?

[deft raft]

@brittle ruin load it one more time with full link in your browser source

[brittle ruin]

@deft raft I just figured it out, at first it wasn't letting me change the width and height, but i had to change it first before loading the link

[deft raft]

Oky doky then, glad to hear you made it

[lament blade]

ce qualche italiano che può aiutarmi?

[elder sorrel]

#🇮🇹︱italiano

[lament blade]

ho appena scaricato OBS su pc ma non so come impostare un overall mentre faccio dirette

con twitch

[terse oyster]

Hello Everyone. Over this passed week in a channel I Mod for, some incoming raids and hosts have been "seen" and announced by the SE bot in chat but failed to proc the animation on the overlay. Online and offline testing using the test tools makes the animations work every time without fail. Any ideas or suggestions?

[lament blade]

YO i need help

i can t understand why i can t use theme on my twich

can someone tell me what i need to do

[jade remnant]

what theme are you trying to use?

[lament blade]

its the first time i try that but i try use one from destiny

red ghost

i can t understand obs

[jade remnant]

and where are you getting stuck? creating it or putting it on obs?

[lament blade]

yes

he say activate overlays

and open the page and i pick one them and after i don t know ativate

[jade remnant]

go to the theme and click create

then go here https://streamelements.com/dashboard/overlays to edit them

to import to obs follow this

[round bramble]

@lament blade To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[lament blade]

let me try

[keen drift]

hey I'm just trying to create an overlay in the dashboard and it's just sitting there like I never pressed submit

Does anyone know how to get around this?

[elder sorrel]

What Web Browser you're using?

[keen drift]

Chrome

[elder sorrel]

Do you have any blocker by chance like uBlock?

[keen drift]

That did it.

I always forget about the damn ad blocker 🤣

Thanks for the help! 😄

[zinc ice]

I have successfully created redeemable sound effects and they work but I cannot see the box to tick to set an alert to come up when they are redeemed?

[gentle imp]

sound doesn't trigger visual alerts

if u want that, change it to stream perk

[elder sorrel]

[zinc ice]

Thank you!

[crude patrol]

Can someone tell me if it is possible to have the output from a custom command to then display on an overlay in streamelements? for example I use a command to display kills per session, a mod adds them via a command with !kill+ and streamelements adds them up to output the total into chat.

[wanton mango]

@crude patrol there's a counter widget that shows a current count

[crude patrol]

Ah thanks, I didnt see that, I will have a play around to try it.

[gentle imp]

wow didn't realize that was added 😂

[crude patrol]

thats gonna be really useful, great addition

[gentle imp]

yeah, indeed, ty @wanton mango for the headsup

[crude patrol]

It says,

You can use any {counter} with a corresponding bot ${count counter}.
A plain ${count} command will not work, you need to have a name for it.

Mine is a plain count, how do I assign a bot to it?

[wanton mango]

It means the name of the counter. So it'd be {your_counter_name}

(in the widget field)

[crude patrol]

Ok thanks, thats done it.

will this also work on the mobile app?I use it as a fish counter for IRL streaming.

[wanton mango]

I don't see why it shouldn't

[crude patrol]

well that is awesome and looks very cool, thanks.

[wanton mango]

So how many fish so far? 🎣

[crude patrol]

lol last night was 6 carp

but the best on stream is 38 lol

[lament blade]

what i need to do for make the theme more small

[gentle imp]

to fit 1280x720 on OBS?

[round bramble]

@lament blade To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[gentle imp]

then, right click > transform > fit

[lament blade]

thanks

[lament blade]

I managed to tweet the theme but now that I started the live broadcast the screen goes black

what do i have to do now?

twich

twitch*

[jade remnant]

have you added any captures? (game/window/monitor)

[lament blade]

no

[jade remnant]

then you need to add one to stream

[lament blade]

here

its really hard that omg

[jade remnant]

in obs

if you want to stream a game then use game capture

[lament blade]

let me try

thanks for help me

but is working on ps4

?

[jade remnant]

you are streaming from ps4?

[lament blade]

yes

[jade remnant]

then you need to either connect the ps4 to your pc with a capture card or playstation remote play if you want to use obs

[lament blade]

i go try

but i need to use hdvi

~hdmi

[jade remnant]

the playstation remote play (or called something like that) will connect it remotely it to your pc then you can stream that.

or you can get a hdmi splitter and capture card and connect it to your pc

[warped stag]

Does anyone know how to make your chat on screen

or on stream

pls help

[jade remnant]

there is a chat widget in the overlay editor you can add to your overlays

NO JAMES

you have said enough

[normal igloo]

wow why so toxic tadpole

[jade remnant]

[normal igloo]

anyways yes it is called playstation remote play but no HDMI splitter is required tadpole

https://tenor.com/view/cookie-monster-om-nom-omnomnom-gif-10644609

[whole wolf]

Is there a known issue with the Bot Counter widget?

[storm gust]

Hello

[whole wolf]

no matter what I change it to it still says "Current Wins: 0" and doesn't update.

Here is the message settings I have (I have a counter named lydia) and you can see that the Message still outputs "Current Wins: 0" I have saved the overlay and used the lydia counter in-chat to update the count..

[jade remnant]

if it is saying "current wins" then you are updating the wrong widget as the message is showing "lydia", make sure you have the correct widget and try deleting and re-adding if needed

[whole wolf]

I have 100% been editing the correct widget. I've re-added it several times.

the "current wins" is the default text... I can't change it. I've even refreshed the window and re-opened the overlay editor completely.

[gilded marten]

quick question the images i have loaded for my cup widget do not show up on screen. they are just flashing circles or squares. They also do not show up on stream does anyone happen to know why?

[wanton mango]

@whole wolf in that screenshot it looks like you're using square brackets try switching them to curly braces: {lydia}

[whole wolf]

@wanton mango Oops, I am this time , typo the last time I changed it wasn't before. Still not updating.

Ok, working now. Deleted widget, logged out of SE, closed tab, restarted browser. Re-logged into SE and added the widget - worked that time.

Never had an issue like that with the widgets. It's like it didn't want to release that default text.

Will see if I can reproduce

[upper steeple]

internal server error with streamelements, is something going on?

[jade remnant]

fixing, slowly coming back up

[analog hawk]

Alerts down?

My alerts are not working, also not working on a test alert in the editor on the website

[jade remnant]

https://discordapp.com/channels/141203863863558144/199460642975907840/614515472058155011

[unique ivy]

We're working on it on our end - sit tight!

[primal drift]

hi I need some helps with the widgets on stre4amelements site, I cant use my gif there 😮

its the alerts system 🙂 all help is gladly appriciated

[elder sorrel]

Is the Gif more than 30MB?

[swift vault]

Hello

I have a question about playing music while streaming

I am using Spotify while on stream amd when I rewatch my vod i hear no sound at all

[jade remnant]

thats down to copyright

twitch mute it

[elder sorrel]

Copyrighted music immediate mute.

🙅

[swift vault]

Oh 🙁 so basically I can’t play using Spotify anymore ?

[elder sorrel]

I mean.

You can get in trouble for using Spotify if Spotify catches you.

Cause it's against their ToS to use it while streaming

[swift vault]

Oh omg . Thank you so much

[jade remnant]

youre still going to get parts of your stream muted if you play any copyright music anyway, so its not just down to spotify

[primal drift]

@elder sorrel my gif is 29,99 😄

I am pushing it 😄

but I get to upload it, it just dont work 😄

[tacit willow]

Good morning, I lost more than 10k gaupoints, from the Gaules streamer. I had like 15k now I have only 2k I was trying to redeem an item but I didn't got the item but the points was deducted from my account. What can I do?

[jade remnant]

tell the streamer

[lament blade]

Anyone have any idea why my alerts do not show on stream? all other widgets and when i do tests they work fine on the editor but they just do not show on stream (inc tests)

[round bramble]

@lament blade You can test Alerts via the bell on the lower right corner of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Show Emulated events on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/h6qgy

[tacit willow]

Admins are dealing with it, thanks

[tiny roost]

Quick and easy question. Can a streamer use Stream Elements if they are NOT Affiliate yet. Or are they stuck with Nitebot till they are.
TIA

[jade remnant]

huh?

anyone can use it, unless you have something specific in mind

[tiny roost]

Cool. just checking. I wasnt sure. A streamer I mod for is having trouble with it and I kinda ran through the normal part and reconnect stuff and didnt seem to work, and I wondered if it was cuz hes not Affiliate . I'll tell him hes got deeper troubles and send him here
Thanks

[lament blade]

Well the AI bot was bloody useless with its answer

[tight harness]

If the tickbox in the bot's message isn't what you have forgotten then you still need to add your overlay to OBS

[round bramble]

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[spark yarrow]

Hello peeps, erm....hope i am in the right channel...my streamelements bot does not wanna work for me, can anyone shed light on this?

[tight harness]

Try this: Part Channel, sign out, sign back in and then Join Channel

[uncut turret]

Hi all, I am wondering if you can have rotating events on stream elements and if yes how?

[real escarp]

msleo are you talking about events that rotate out of view in a list?

[uncut turret]

yes

[primal drift]

hello I have problem my alerts will not show the gif I have uploaded 😦 anyone able to help ?

[jade remnant]

for what alert?

[primal drift]

I am trying with follower alert, I have a gif someone made for me, but it doesent work when I put it in

it somehow can look like the alert dont trigger the gif, but the gif only is preloaded if that makes sence

[round bramble]

@primal drift Follow these steps to grant managers/moderators access to your dashboard:

1. Click on your Channel Name at the top of the dashboard and select Settings
2. Create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)
3. Send this invite to a mod/manager to give them access to your dashboard. The link is one-time-use and expires after 72 hours if not accepted
   Video tutorial: https://youtu.be/zl_h-ttZDF0

[jade remnant]

can you pm me the link

[primal drift]

I found the mistake 😮

the problem was not with stremelements

it was a simple fuck up -_-

[hearty gale]

Can somebody help me with some overlays?

[round bramble]

@hearty gale Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[spark yarrow]

@tight harness Thanks, tried it with no luck 😦

[tight harness]

@spark yarrow Have you renamed the bot?

[spark yarrow]

i did try to rename it before but had no luck, i downloaded a desktop app to try to rename it, made another account for it, but then disabled the account, could this be whats blocking it?

[tight harness]

Check if renaming is enabled, if it is disable it

[spark yarrow]

i ned to download it again ? the desktop app

[tight harness]

The app only renames when you have it open

So if you don't have it anymore then the bot isn't renamed

[spark yarrow]

ground control it was called

[tight harness]

Try turning off follow-only mode and see if it replies then

[spark yarrow]

ah ok, yeah its long gone ( the app)

right thats off, iam tring the !ping command to get a reply from it

but nothing

it is there and has mod rights, just wont wake up haha, thanks for assisting me on this btw Sean

[tight harness]

Can we try this again: Click on Part Channel on the dashboard, click on Sign Out, sign back in and then click on Join Channel on the dashboard

[spark yarrow]

yep, on it

ok done and done

is there any way to reset bot on dash?

[tight harness]

Resetting it is what happens when you do the instructions I posted

[spark yarrow]

ahh ok

it seems dead or broke for me at least, i see others using it, so its defo my account

[tight harness]

Do you use OBS.Live? Because that has bot renaming too

[spark yarrow]

obs studio, stream elements

[tight harness]

OBS.Live is the plugin we made for OBS Studio, do you use that or just OBS Studio without it?

[spark yarrow]

oh i use obs live

[tight harness]

Click on the menu icon in Activity Feed -> Stream Settings -> Custom Bot Name

[spark yarrow]

has the integrated chat and feed from u chaps

Sean....

ur a star!

[tight harness]

Yeah

That was it?

[spark yarrow]

it was set to the other name

yeah haha

[tight harness]

Ah, gotcha 😄

Glad we figured it out

[spark yarrow]

thanks soooo much!

[tight harness]

No problem

[spark yarrow]

sorry for being a dif haha, made my night now 😄

[tight harness]

Glad I could help

[spark yarrow]

Let me know if there is ever anything i can do to repay u and Streamelements!

[jade remnant]

streamlabs?????

[spark yarrow]

hahaha

[jade remnant]

@tight harness we need a ban asap

[spark yarrow]

just checking

Streamelements!!!

[jade remnant]

hmmmmmm

there we go

[spark yarrow]

nooooooooooooooo

[jade remnant]

ban request removed

[tight harness]

😂

[spark yarrow]

dont ban meh...iam a simple man

[tight harness]

Have a good night 😃

[spark yarrow]

Thanks again! u too

[supple eagle]

Why is my leaderboard expantion bot showing profile pictures?

[whole wolf]

@lament blade Did you add the browser source to OBS?

[lament blade]

Yes as I say all widgets were working but that, I just deleted and redid the editor and it's working now.. no idea lol

[fluid jungle]

Greetings, isn't there an option to provide a custom name on the Streamelements bot ?

[elder sorrel]

Yes. You using OBS.Live?

[fluid jungle]

Indeed

On windows 10

[elder sorrel]

Checked the pinned video in #helpdesk-selive

[fluid jungle]

Will do, thank you ! 🙂

[elder sorrel]

No problem

[delicate plover]

i need some help with something

[round bramble]

@delicate plover Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[fluid jungle]

@elder sorrel apologies for possibly asking for something silly but to connect the bot and give the custom name at the end, i need to sign in with a secondary account which will be the bot's account ?

[elder sorrel]

Right.

Otherwise if you sign in with your main account: It'll use your name

A 2nd Twitch Account would be needed for a new name

[fluid jungle]

So a separate account just for the bot. Thanks.

[elder sorrel]

Yep yep yep!

[fluid jungle]

Thank you again ! ❤

[jade remnant]

top tip, if you sign in as American, you get 5 billion emotes to use

[fluid jungle]

Bet American has already signed in as myself and then started crying

[elder sorrel]

[shy wave]

Is it possible to automate a "highest sub counter", without having to check current subcount and manually calling mod commands to set the number?

[mortal path]

Working on a custom widget. Is there a way to get data from the object in the onWidgetLoad later than widget load? Specifically, I'm trying to poll for data["subscriber-points"]["amount"] after a new sub is triggered through onEventReceived.

Update, never mind. Just had to read further to get to onSessionUpdate

[molten bear]

Hello! Would anyone be able to help me optimize my settings for streaming hearthstone on twitch? I downloaded and was using an overlay, but somehow everything seemed to break.

[mental sorrel]

I'm not sure how to change my title and info on twitch through the stream elements obs. I recently migrated from streamlabs and might just have a severe case of the dummy dumbs

[brave sierra]

i was just wondering if there was anyway to set up a way to have the streamelements bot giveaway a free month twitch sub. i want to do a contest.

[dry hare]

@mental sorrel activity feed panel >> click the burger >> it’s in there somewhere

I’m on my phone so can’t look

@brave sierra the bot can’t do that kind of amazing stuff. You can run a giveaway and then gift the sub to the winner, but since that requires a payment processed outside of streamelements it still requires a human to gift the sub

[brave sierra]

Ok thanks

[dry hare]

I’m still waiting for the Keurig integration so I can have it make me coffee

[blissful quartz]

Can someone tell me how to change the name of the stream elements bot

[round bramble]

@blissful quartz Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• OBS.Live or Ground Control open
• Create a twitch account for the name you want to use or run the bot under your own name
• Custom bot name doesn't work on Mac

[blissful quartz]

That’s not simple at all

[dry hare]

That’s how you do it

[karmic wadi]

how do you get the stuff on the stream elements obs thingy to your twitch

i put in the stream key but its still not transfering over

[wanton mango]

<@&364840891023622144> ⏫

[torpid estuary]

@wanton mango thanks for the heads up

[quaint grail]

hey anyone here ?

[round bramble]

@quaint grail Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[dusty comet]

Hey someone helped me awhile back with my tax stuff for Twitch, but I can't remember who it was Are you out there, mysterious helper?

[dry hare]

I can offer advice

[frozen shore]

Hello, is the bot working for everyone else?

the settitle and subcount commands don’t seen to be working for the streamer I mod for.

[dry hare]

@frozen shore are you set as a moderator in their StreamElements dashboard?

[frozen shore]

yes

the problem started today though

it’s been fine for months

it’s the commands themselves not working properly.

[dry hare]

The best attempt as a fix would be to have the streamer part the bot from their channel and have it re-join

[frozen shore]

Alright, thank you. I’ll let him know now

[pulsar night]

i was wondering for the twitter alerts/notification that get sent out when i start stream, is there a way to put variables in that tweet? IE the tweet will put out the title of the stream rather than a generic message every time?

thanks for any help on this

[dry hare]

Good question! I don’t have that answer but someone will!

[zenith widget]

Not at the moment

[dry hare]

Eyyyy look at that

Thanks keizar

[potent hornet]

i can't import my scene collection from streamlabs. it keeps saying failed to import

[zenith widget]

https://streamelements.com/dashboard/overlays

Anything listed here?

[dark dome]

Question: If i close my streamelements account and then create a new one, can i use my same name? Also would it erase all my top tips/bits ?

[zenith widget]

it will erase everything

overlays, bits, revenue history

everything

[dark dome]

Sometimes you just need a clean slate Keizar! Thank you for answering, i look forward to spending lots of time working on it tonight

[pearl flint]

Hey, does streamelements still support spotify overlay or no?

[round bramble]

@pearl flint Spotify has kindly asked us to disable our integration with them, so we complied. This means that the Spotify integration has been removed and the "Now Playing" widget no longer has it as an option.

[pearl flint]

😦

[dark dome]

I tried to close my account, does it take some time? or should it be instant?

[zenith widget]

Its going to take some time unfortunately.

[dark dome]

ah, well damn. I did it a couple times thinking i did it wrong because it was case sensitive with the username, my apologies.

Would it be ready within 24 hours? To reset all my elements back from the ground up?

[zenith widget]

I can't say - its going to be a manual deletion by the devs.

[dark dome]

Oh! I thought it was automated, now i just feel terrible spamming it a few times.

I will wait then, thank you for the information. When i am able, i will be coming back and using elements again very soon when it is all refreshed 🙂

[floral badger]

Hi i have a special question. Does eny one know a program / bot that i can use to connect to multiple twitch chats so i can broadcast a certain text the them all at once? It would be to share a game code between multiple streamers

[zenith widget]

https://chatterino.com/

[floral badger]

Thank you @zenith widget your the best

[humble rune]

Is there a way to make a video alert loop?

[zenith widget]

.webms are not meant to loop

[humble rune]

ahh

Works on SLOBS, thought there'd be an option to loop it here

[ancient tree]

Hi anytime I try to upload a new image from my computer when I'm in the overlay editor it won't let me, the image pops up in the upload box but when I click the upload button nothing happens. Any advice? Thanks!

[zenith widget]

What browser are you using?

[ancient tree]

internet explorer

should I try a different one?

[zenith widget]

Yes - chrome

[ancient tree]

ok cool thank you!

[flint aspen]

Hi i dont know what i done to streamlabs obs i dont knowhow to tell just i cant set the screen

[zenith widget]

If you have issues with SLOBS, its best to contact their support

[flint aspen]

oh i just found it anyway thanks

[round bramble]

@compact ruin For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[zenith widget]

I even just saw your tweet. @compact ruin

But to be clear on this NDI is a plugin just like OBS.Live is.

But for the NDI plugin its best to ask in the OBS discord.

[compact ruin]

Ok thanks ... I was just hoping it had happened to someone else and they knew what it was ... Thanks though

[ashen oyster]

Ok, I need basically all the help I can get setting things up for my stream, I’m absolutely clueless on how to do some things

It will have to wait till around 6:00 CST though, I don’t want to wake my mother up

[zenith widget]

What exactly do you need help with?

[ashen oyster]

Everything 😂

[zenith widget]

1. https://www.youtube.com/watch?v=Zt_HVScA3Js
2. https://www.youtube.com/playlist?list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv

OBS video is the first and then our playlist for video tutorials for our tools and features

[ashen oyster]

I’m trying to set a lot of things up, song request, donations, panels on twitch, and a lot of other things

[zenith widget]

Look at the video guides

[ashen oyster]

I hate watching video guides tbh, I can’t interact with a video, I need someone to walk me through step by step

I can thank my ADHD for that

[zenith widget]

No one is available for 1 to 1 walk.

And it takes LONGER then in the videos

[ashen oyster]

Welp I guess I’m doing this alone then

[grave lance]

I cant begin to thank you all for your help your one of the best teams out there.

[zenith widget]

@idle apex if you are still referring to twitch sub alert, then here is best suited.

As for the answer to your question. @idle apex

scroll down on the variation pop up settings and you will find the font size option

[idle apex]

This is the thing The size does change on my test but on in my OBS I have it in a smaller window, and the text refuses to be bigger,

[zenith widget]

wdym smaller window?

show me

[idle apex]

Cant show I have my OBs on a second PC where I dont have DC or anything

But the alert i fullscreen on SE, When I paste it into OBS as a Weblink, I get it fullscreen, I make that fullskcreen smalle to fit my camborder, so the size of the alerbox in my stream is actually 1/5 of the fullscreen size since I shrink it, but changing the size of the text in the original Alerbox on SE Overlay should mgrow the text even if I have made the box smaller in my OBS but nothing happens

[zenith widget]

ok, so the browser source - what size are you making the browser source?

1920x1080?

or w/e the cam border size is?

[idle apex]

browser source is 1920x180 yes

[torpid estuary]

@idle apex did you save the overlay in the overlay editor?

[idle apex]

yes I did

[torpid estuary]

then try to refresh the cache of the overlay in your OBS.

[round bramble]

@idle apex Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page

[pulsar night]

Thx keizar

[simple trench]

So

How do I get streamlabs to start running and get commands working

Because I can do !discord, which is a command and it won’t do the command

[elder sorrel]

You'll have to ask StreamLabs about that @simple trench

Cause this is StreamElements

[simple trench]

I meant STREAMELEMENTS

And there went autocorrect

[elder sorrel]

Curse you autocorrect

@simple trench What's your Twitch name?

Looks like your Twitch name in your Discord profile is outdated.

[simple trench]

Not it isn’t

[elder sorrel]

Banned I guess?

[real escarp]

marke sure you have bot join channel from dashboard

https://gyazo.com/69edb69dffe63a60d6e4786c7f399062

[blissful quartz]

I am trying to add the slot, roulette, and duel commands but it won’t let me enable the command and it says controlled by module settings even though I went into modules and turned on duels, slots, and roulette. Someone please help.

[real escarp]

log out of stream elements and log back in first ^

[blissful quartz]

I did

I’ll try again

Still doesn’t work

[real escarp]

whats your twitch name

[blissful quartz]

I’m doing it for another person, I’m a manager for them

[real escarp]

whats there twitch name

their

[blissful quartz]

loYol

[real escarp]

good to go?

[blissful quartz]

Yep thanks

[real escarp]

glad i could help

[dull narwhal]

is there a way to have only followers win a giveaway?

[jade remnant]

not at this time

[elder sorrel]

https://streamelements.helprace.com/i849-follower-only-giveaways-new-idea Upvote for more exposure @dull narwhal

[tawny bay]

I still have a command set to VIP which VIP can't use. I want VIPs to be able to do raffles at a cost