#helpdesk-twitch
1 messages · Page 491 of 1
Always do so.
No, we don't take a cut.
When I try to capture the game that I am playing in chrome,the screen is still showing the obs interface above the overlay
what do I do?
I'm not sure I understand. Can you screenshot your entire OBS window?
Why are you using a display capture in addition to the window capture?
Okay.I will remove one and see.
This is the state right now.I am not able to capture the screen even now.
You shouldn't have a window, display, and game capture in a single scene. Only one of those three per scene.
For your window capture, make sure the properties are set to look at the correct window.
hello 😃 i changed my name on twitch, logged in with twitch in streamelements, bot is running but the bot didn´t working in chat. what can i do?
Part the bot from your channel, log out of StreamElements on the site, log back in, and join the bot to your channel.
part the bot?How do I do that?
Not you, talking to @wooden cliff
@strong kernel thanks i will try it
Okay.Please tell me.Why is nothing being shown in my window capture?
If it's displaying correctly in the properties like that there shouldn't be any reason it doesn't show in the canvas as well.
@restive dirge For the best OBS support, please join their Official Discord @ discord.gg/obsproject
But,Mine is obs streamelements.not obs.
OBS.Live is a plugin for OBS Studio and doesn't affect the behavior of window/display/game captures. That's still OBS Studio functionality.
@restive dirge can you open the properties of that image and send a screenshot?
...oh, that's a good point, I wonder if that image doesn't have transparency 
I think I might actually
if it happens to be just that
in the vid about tipping system how do u get on the first page
You mean the https://streamelements.com/dashboard/tipping-settings page?
I'm having difficulty importing tips and alerts from SLOBS using the Chrome ext. Is it easier with another browser? I just keep getting "an error occured"
Have one tab open and logged into StreamElements, one tab open and logged into Streamlabs, and then run it.
@strong kernel any other tips? I logged out on both and then back in via chrome. I even tried with SLOBS running in the background. Sorry to be a pain.
No, don't log out and in with them. Keep each one open in their own tab.
no i did that
Screenshot your browser window please.
Try disabling your other extensions.
all disabled. still not working.
hello everyone can anyone tell me how to setup the !me command so it gives the streamers name in chat when he/she type !me
or am i in the wrong helpdesk ?
https://streamelements.com/dashboard/bot/commands/custom click new command then in the response type your twitch name
i want all my viewers to use that command and it must display there name when they do !me
so you want viewers name and not the streamers name?
well it needs to display there twitch link name
variable for the sender (viewer) is ${sender}
i did that one and it only shows the name not the www.twitch.tv link
then do twitch.tv/${sender}
nope not working
command should be !me
you have link protection on in twitch settings
last i checked i had it disabled
*** is link protection
Nothing but Twitch can change a link to ***
let me check real fast
IF you mod streamelements it will be able to bypass link protection
how do i do that ?
/mod streamelements in twitch chat
Hello. I have been trying to put an overlay onto my streams and for some reason the picture is getting cut off. Do you have a solution to this. Thanks.
ok
there we go thank you @jade remnant @strong kernel @silent torrent
I have all of the resolutions correct
that worked you guys are great
No Worries,
should I send a screen shot of my problem
did the ctrl+f not work?
no
try ctrl+r
if that doesnt work re-add the overlay
ok
could it also be the size of the overlay in the SE Editor?
i had the same problem DeGs let me think i did something to fix that
ok thanks
im still trying to fix it
how would I change the resolution in the se editor?
here is what i did resize the things
goodnight all
1920*1080
if you have adjusted the resolution in the editor then you need to have the same resolution in obs
my resolution is 1440 900 same in OBS
and you changed that in the editor?
how would I do that?
np 👍
sorry for the trouble
no worries
Hiya I was wondering how to create a shareable link to an overlay/widget, like the ones in #widget-share
whats the thing to make it like: [name] x3 etc for subscribers
Anyone know how I would go about that?
Is it the rotating widget? @ornate vine
cant seem to get redeem sound effects to work - i have redeem command enabled and i can hear my sounds when i play them in the store. the successful redeem message comes up in chat but you dont hear the sound play on stream?
@lone geode Did you add a store redemption widget to your overlay?
@frigid violet Not possible for basic users. If you want to share an overlay with a friend, have that friend give you a manager link for their account.
Oh :/
I made a fun custom widget and I was hoping to share it with the community
Like Harris Heller did with the sub train
no i didnt realise i needed it. i watched the streamelements video and it made me think i only needed the widget for redeeming stream perks rather than sound effects
@frigid violet https://strms.net/codeshare
@silent torrent I have no clue I switched today from streamlabs and been working for like 4 hours on transferring everything and this is the last thing I need to show the number of times when someone subs so many. [name] x3 for example.
i tried using the widget but took it off cos i couldnt get the sound effect to play without a weird default one playing as well
I'm using the lastest sub widget
Ah thanks, @strong kernel
I'll get on that shortly :)
It uses the SE_API to store data. Will that be a problem?
@silent torrent {name} {count} doesnt seem to work for amount of months
@ornate vine
oh its amount
check DMs dreamz
okay
okay i just tried the widget again and its not making the weird sound anymore zenith. weird lol, the sound file i uploaded hasnt changed since last time i tried. maybe one day glitch?
so i need the widget on my stream overlay and then the redeem command should work? :) do i need to a new overlay for each sound?
One widget for all sounds.
i clicked clear sound, so i dont need to upload any sound, it will just pull it from the store?
The widget's sound plays when the store item doesn't have a sound.
ive uploaded sounds to all the store items, and cleared the default widget sound so i guess it should work now
ill just copy overlay url into my scene
ill check it works next time i stream, thanks for the help
Can you help I have jittery stream on 1920x1080 at 60fps with 6000kbps bitrate and Ryzen 2600 cpu
@blissful finch Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
so someone followed me while I was offline on twitch. StreamElements dashboard has no record of it. Thoughts?
@spring kiln Please connect your streaming account (Twitch, YouTube, or Facebook) with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w
Is this right?^
It's so we can find your channel without asking you for it every time.
Oh ok
Let me do that now
@strong kernel Done! So someone followed me while offline, but it isnt appearing as most recent follower nor is it in StreamElements dashboard
@spring kiln Because he did it several days ago and we have measures against unfollowing and refollowing to prevent spam.
Ohhhh got it, thank you very much
Hello is there a way to make certain redemptions only available to specific users or a command only work for a specific user that plays a SFX?
There is not.
ok thanks @strong kernel
How can I add another person to my stream elements twitch stream?
What do you mean?
I have a friend who is like 200 miles away.I want his webcam feed to appear by the side of my webcam feed.How can I do it?
Capture a video call.
Okay.But,I want him to be able to see the same game that I am playing
...what?
Suppose I am playing a chess game online.I am broadcasting it.I am also showing my video call with my friend.Would my friend be able to watch the same game that I am playing on his computer?
I am unable to add my skype call as the source.
@restive dirge For the best OBS support, please join their Official Discord @ discord.gg/obsproject
i'm changing all my alerts (follow, sub, etc) and all of them are updating except sub
Make sure you're editing your variations.
In the variations menu when editing your sub alerts.
they're all on
Yes, the point is, you need to edit those too.
poor design, so what i was originally doing was useless
The main alert is what triggers for a new subscriber. The variations control other scenarios.
If you were to delete all your variations, the main alert would play for everything. Variations are there to tailor messages and alerts to specific events.
where do I find streamlabs files to transfer to OBS.LIVE for currency
Thanks!
@vague rock Don't forget you have the #dreamteam channel for support. :)
does stream elements have an hour system for users?
Hour ststem?
@zenith widget yeah where the users have certain amount of hours for watching the stream
@ornate vine 10 minutes of watchtime are given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled for watchtime to work properly. There is no direct link between watchtime and all-time points. It can’t be calculated from the amount of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in chat at that time. Giving points to a single user does NOT affect all-time, only when giving to all in chat.
and how to change the bot name or does streamelement have a bot for a program to use with another twitch account
@ornate vine Custom bot name requirements
- StreamElements bot modded and in chat
- Active overlay with alerts
- StreamElements tipping page in the panels below the stream (!panels)
- OBS.Live or Ground Control open
- Create a twitch account for the name you want to use or run the bot under your own name
- Custom bot name doesn't work on Mac
I got it
Hey Support!! I'm having some issues with my Recent Sub text on my stream. The font I've chosen doesnt seem to be showing on my stream. I can get it to show in the editor, but after reloading my overlays its still there. I do also have to keep re adjusting the text settings everytime I stream
Are you using custom fonts?
so i have all the basic commands enabled but none of them work
You have follower only mode on and our bot is not modded in your channel.
nope my bot follows me and is a mod
OUR bot isn't
im not sure how the configuration went maybe i made my main a bot account by accident?
Unless you are using a custom bot name for our bot, our bot is not following you and is not a mod
and because you have followers mode only, it can't speak
^ sorted
@lament blade When making a command don't add the ! infront, as its added automatically
@zenith widget I'm trying to use the PressStart2P
Ooh, yea that font is bugged and theres no ETA on when its going to be fixed unfortunately.
hey, how does the editcounter command work. When I type in the command normally, it displays a number greater than 0, but when I try to edit the counter, it says it updated from 0 to 0
!editcounter <counter variable name> 0
If you use ${count deaths} that and the counter name is at 100, then use !editcounter deaths 0
so you use the name in the ${count} in this case being deaths
follow up question, how do you get that counter to display without incrementing it, I'm using the ${getcount <name>} command, but it displays a 0 despite the count being above 0
make sure the variable name matches
if you are using ${count deaths}, then to just display it use ${getcount deaths}
you are a gentlemen and a scholar my good sir
I appreciate the help, have a wonderful day
👍
Are there any particular requirements for raids / hosts to appear in StreamElements? I basically only see followers at the moment
@glass arrow Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:
- All manual host events (0 hosts included and if filter set to 0)
- All hosts coming from an online channel. If the hosting channel has been offline, we do not show it
- All auto host events with at least 1 viewer
Note: An offline host is when you see "X channel has just hosted you" - with no viewer numbers on the back
Thanks autobot
id like to report a bug with the raffle bug 👀
a bug with the raffle bug? 
a bug within a bug? 

and do their points increase by 1?
double checking with !points I assume?
no
most likely
if(raffle = 3) {pick.users(3)} 👀
means like
if the multi raffle is 3 points, it choses 3 people and each gets 1
or 2 it chooses 2 at max and each gets 2
or maybe round up?
checking with the devs
no worries - still asking devs 😉
Hello! I'd like to have some help with the StreamElements bot. I have been looking into every option on the StreamElement website (and even on Twitch and OBS live), but I can't seem to find a way to fix an issue.
What is the issue?
When people redeem items from my store, the bot always alerts us in the chat. First, there doesn't seem to be a way to turn that off and, second, every time the bot sends an alert it tries to put in emotes, but only the codes show
Is there anywhere I could go to change these settings?
If the items are redeemed via chat, you cannot disable the notification. What emotes are you referring to? Are the emotes in the alert message on screen or in the message in chat? What emote is that exactly what is written out?
It says ''elementsOkay''
Type: !pepes disable in your twitch chat and make sure the !pepes default command is enabled. This should disable the emote.
Thank you very much 😃
I've recently changed my username from julietblacksea to nananamonn on twitch and my streamelements seems to be unable to retrieve the chat stats. before I changed the username it worked fine. Please help!
fixed
@zenith widget That was quick! Thank you so much!
Not sure where to ask so im just asking here, if wrong place, redirect me to the right one please! 😄 So i was just wondering if it's possible to put in the loyalty store, a video with sound (instead of image and a sound file) to get played when someone redeems that item?
Videos are not supported for the stream store items.
awwh
You can add an image/gif as store item afaik.
yeah that's what i've done so far, gif and sound file
hard to get it in sync sadly
is that a feature getting worked on at some point you think?
@half tulip Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.
or maby another way to do it? like trough a command?
I just know a buddy of mine could do it trough streamlabs (not sure how the proccess is there though)
Afaik this is only possible with custom coding at this time.
dang, what shame
I have the Tiltify notifications set up in my current overlay, but I hear the alert about 10 seconds before the alert plays again with the image and message. What causes this?
Where should i go to get more information about contests mechanic please (Winnings and numbers) ? Seems hard to figure it out exactly even after reading rules
Thanks for help
The total pool is split among the winning entrants, depending on their percentage how many points they entered in the winning option out of the total points in the winning option.
@remote lotus Is it like an echo after the alert was played once? Do you have multiple alert boxes running at the same time by chance?
I have the Tiltify alert box and my normal alerts.
Can you elaborate on what you mean with it plays 10 seconds before the alert plays again please?
So are there two alerts pictures/videos with both playing sound and the same person donated?
No image pops up -- the sound plays. Then about 5-10 seconds later, the sound plays again with the image and message
@remote lotus Make sure to ☑ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png
i altered the shape of my webcam and image in obs to a more stretched version, i want to make a new frame for it but i don't know the new resolution scale it is, so i can just do it in photoshop with that resolution in mind, is there anyway to check?
Hi! Small update on the hypecup: still not loading in the gift sub icon and it's loading bits but not the right icon (just the same small one, they used a different one)
@heady knot You can find the resolution sacle of your cam in OBS when you right click the source and in Transoform > Edit Transform.
@lament blade Can you take a llook if the default command !emotes is activated and type !emotes update in your twitch chat please.
@twin sentinel done, reloaded overlays, still no gift sub icon or the right bit icon in the jar 
I am sorry, then a staff has to take a look at this.
I have got the info, that QA is still loking into your issue.
@twin sentinel thank you! 
Please help me.I am trying to add my skype call as the source.But,The call just does not appear in the source.
@restive dirge For the best OBS support, please join their Official Discord @ discord.gg/obsproject
hey guys is there a way to download back files I've uploaded (media files like images and stuff)? I lost my backup, so I only have them on the StreamElements* media thing...
If you are using StreamLabs, best to ask StreamLabs, if you are referring to the overlay editor of StreamElements it depends. You can try to create a pic/video widget, add the item to it and in the preview on the left when the widget is selected, you should be able to right click it and dowload the items.
Question: I have created a super theme and I want to edit all the alerts, do I have to do it separately from overlay to overlay or can I edit all the alerts from somewhere? ( I can't duplicate the overlays since they are different )
You can edit the alertBox on one overlay and then copy it to the other overlays and delete the existing alert boxes there.
@twin sentinel By any chance do you know how? Do I just duplicate widget?
Select the widget in the overlay editor and then in the layers tab on the lower left there is a button with two papers and a red dot.
oooooooh you have to select the current layer otherwise it duplicates everything I guess! Thank you 😇
the screen capture mode sometimes didn't work someone can know why?
@drowsy sable For the best OBS support, please join their Official Discord @ discord.gg/obsproject
So is there a place I can enable stream summary emails? This has never worked for me.
DM me your twitch accunt Name and your E-Mail Adresse and I will Check if your E-Mail is entered.
Hi) How to make it so that you can buy a voice command, without a word - buy. Now - "!buy "name"", need - "!name"
Where do I find the "overlay manager?"
I don't see "overlay manager" in my stream elements dashboard
Select an overlay in your overlay section: https://streamelements.com/dashboard/overlays (The big pencil)
This is more of a suggestion request: I am trying to set up a loyalty system. Easy peasy. I am just curious how others set up the multipliers and points earned with following/subscribing/tipping etc. Something to use as guidance. Thank you! ❤
How would I get it to work in OBS Studio?
@cursive osprey To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4
Where do I set dimensions?
In the browser source properties.
Right click on the source in OBS and select ptopiertes and enter the correct dimensions.
When the red frame of the source is matching your canvas, all god, if not, hit CRTL + F to make it match.
Got it... I hope

I can't seem to get images into the stream elements image box
Have you created a picture widget and uploaded the pictures there?
At the top in your overlay editor is a button Insert image. Select this, a widget is added where you can upload your image.
I want an image for the giveaway
The image is set to the giveaway widget when you started and uplaoded a pic to the giveaway here: https://streamelements.com/dashboard/giveaways
never too old
I know you're trying Benno, but I'm asking you how to upload images
You want to create a giveaway and add the picture to the giveaway widget which will show the picture of the giveaway, the time and entrants and so on on your stream overlay correct?
I have not been able to get that to work
Can someone help me? 
@cursive osprey I recommend taking a look at this helpsheet: https://support.streamelements.com/hc/en-us/articles/115003195432-Giveaways
@dusky silo Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
@dusky silo whats up?
@shut ridge Hello ! ^_^ How to make it so that you can buy a voice command, without a word - buy. Now - "!buy "name"", need - "!name" . Is it possible?
${redeem} Redeem item without "!redeem" $(redeem sfx2) You successfully redeemed sfx2 for 100 points!
like that?
you need a custom command and where sfx2 is in the $(reddeem <your command here>)
so your command response will be "$(redeem <command>)"
oh, ty !
Like that 😃
question. is there any in chat game out there that could work with SE loyalty points?
There are some like the roulette for example. You can find them in the modules section: https://support.streamelements.com/hc/en-us/articles/115000373812-Modules

You'll find Roulette, Duel & Slots.
Trying to use the Media Request Widget on a separate overlay, but I'm getting the message "NO ACTIVE WIDGETS ...." Any idea?
In fact All of my overlays are now not showing up in my stream when I switch scenes. I am using SLOBS, is that the reason? Going to try OBS, hoping its not something with the overlay service itself.
@amber rose We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.
Thought it was compatible with SLOBS since its just a browser source. Thanks, my bad.
it probably is
but slobs is run by streamlabs so any issues with the software will need to be directed to their support
similar to OBS Studio, questions about that software would need to be directed to their support team in their discord.
True. Unfortunately I got the same response from SLOBS that its streamelements browser issue that they cant test. Thank tho.
That just sounds like lazy support
test it in OBS Studio and see if you get the same issue
Catch 22. I'll migrate everything to OBS and try it there, hope that fixes it. Otherwise then I could get support from SE for it. 😃
You can get support for the OBS.Live plug-in and the streamelements website. Support for OBS Studio itself comes from their discord
we can provide basic support but don't deep-dive issues within the streaming apps
Thank you Orsuna 😃
Does anyone know where I can see a list of available fonts, since the Press Start 2P is buggy at the moment
You should be able to use nearly every google font, or use a custom font, installed on your PC.
ok great thanks
Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/
Custom Fonts
Steps:
- Install the font on the streaming PC or choose a pre-installed windows font.
- In the overlay widget settings, select Text Settings
- Enable Custom Font
- Type the name of the font as it appears in the windows font directory (This is usually
C:\Windows\Fonts)
Note: After installing fonts, the browser and OBS must be restarted for the font to appear.
@twin sentinel so when using the web editor how does it pull custom fonts?
They need to be installed on your PC, like the bot said just above.
can anyone tell me is the "select campaign" button not working ?
What button are you referring to? Can you share a screenshot please?
for Tiltify?
what browser are you using?
Chrome.. I had it up and now its down and not working
so they are not working under chrome ?
I'm testing now
@twin sentinel thanks for the help! Hopefully this text sticks! Thank you so much for the help and quick response
Seems like there's something going on with the Tiltify integration
ok should i just hold tight or should i submit a ticket ?
Hello. I am trying to Window Capture Chrome in streamlabs but get only black screen. I have tried to Browser Source but then I get this GDPR which I cannot press on in Streamlabs. (note the GDPR does not appear in my browser window) I have tried troubleshooting from this site but to no avail.
https://www.obs.live/articles/2019/3/20/how-to-fix-the-obs-capture-window-black-issue
@spark lance Best to ask the StreamLabs Support.
@fair roost is the campaign published on Tiltify?
So I took a brief glance at the chat history, so yes I have checked I've verified my account for paypal, but donations sent through it while I was streaming on twitch haven't shown up even half a week later
Yes
At most when it comes to searching up the issue, I can only find SE.Pay but it doesn't even seem to want to work since I'm not in america with 100+ followers unless I go and spend hours trying to request them to allow me to use that feature?
That one is above my knowledge then.
At least I see no other way to force the money to be sent to paypal
Ignore me, I kept pressing around Paypal apparently it was nested within Activities and I have to manually do it there
Thanks time to run off
@unique ivy do you know why the tiltify integration are not working ?
can someone please help me
Hello, a question. In the alert box, I would like an alert to appear later and then repeat again and again. So the gif. Is there a loop option?
@stiff sentinel could you elaborate? without specifics it is extremely difficult to identify a solution to a problem.
@obsidian notch You would need to make the GIF into a video file (webm preferably) and loop the GIF as many times as needed in the video. Then you can set the alert duration to be as long as the GIF loops.
@dry hare I'm taking a look at Amenitra's problem in #🇩🇪︱deutsch 👍
groovy! thanks fabi

Why when the bot writes "!kappagen (emote)" it doesn't show the emote, but when a person writes the command it works?
Is there a way to add a counter to another counter?
ie: $(count pushuptoday +$(getcount pushup))
so there are 2 counters, one is pushup and another is pushuptoday
want to edit pushuptoday with the pushup counter.
My Chat screen on Steamelements looks like its a twitch browser instead of a chat? is there a way to change it :)?
@cloud nebula Is the bot subbed?
It has mod, but is not subscribed or am I not understanding what subbed mean?
If it isn't a subscriber for your channel it can't use your sub-only emotes
Or are you not referring to the bot?
@lofty pier In OBS.Live? If so, StreamElements at the top menu -> Logout -> Log back in
Oh no no, I want to make that people need to pay points to show emotes on screen.
So you set a command cost for the !kappagen command
Is there a way to set a limit for the !kappagen command?
People can spam !kappagen LUL 100000 ect.
Isn't that what I mentioned earlier that you didn't want 
I want it to show just 1
That's going to be a problem, as kappagen is meant as a mod command, so people you trust, not everyone who can misuse it
mm I see
I tried to work around this by making the bot send the command
But when the bot writes the command the emotes don't show up.
Your intended use isn't how it was designed. It could be possible if a limit was implemented, but as this isn't a widely requested feature and requires dev time you'd need to go through the ideas board: https://strms.net/ideas
@celest knoll Not to my knowledge, as counters automatically count up when the command is used and while the default command !editcommand exists there isn't a variable which can be put into custom commands that also does this. Might be best asking in #dev-chat though 👍
Hi guys my OBS.live causes my pc to freeze for a couple of seconds but does not do ity on slobs
sorry wrong section
Habe ein Problem mit deiner Donation Seite habe alles eingegeben dann sagt er mir 2h warte Zeit was fürn Müll.Ovo sranje je u mojoj vreći
@lament blade #🇩🇪︱deutsch bitte
Hey quick question is there a spin the wheel option in stream elements ?? For like the loyalty or mini game option
@dry trench Theres a spin win for subs in the #widget-share
@swift parcel can you customize the wheel ?
@dry trench probably something to ask @untold crest to do
I have a question is there anyway for me to make command that if someone in my chat say types first or second that it will add points to there account.
@swift parcel yeah that would be dope
I have a question is there anyway for me to make command that if someone in my chat say types first or second that it will add points to there account.
You don't need to repeat your question multiple times 😛 but no, there's currently no variables to add/remove points, it has to be done manually.
The closest solution I can think of is making a !first command that has a regex that detects only the word first so that when someone types it, the bot replies with something like $(user) was first! They deserve $(random.10-100) points, then a mod has to give them that amount of points.
You would also need to put a very long global cooldown on it
Oh ok sorry for repeating
@celest knoll something like this?
!cmd add addpushup +1 pushup today. Now there are: $(count pushupstoday) pushups today 💪
!cmd add totaluppushups Added $(getcount pushupstoday) to total pushups, now at a total of $(count pushups $(customapi.https://api.mathjs.org/v4/?expr=$(getcount pushupstoday)%2B$(getcount pushups))), reset pushups today back to $(count pushupstoday 0) 💪
!cmd add pushups There's a total of $(getcount pushups) pushups.
!cmd add pushupstoday There have been $(getcount pushupstoday) pushups so far, today.
Hey guys, quick question, was there some sort of change done to the Kappagen widget? Since it does show generic emotes and I'm subscribed to AngryPug, it shows his emotes as well.. However my personal emotes are not shown and some other streamers that I'm subscribed to as well don't show up either..
is there a way to import my streamlabs obs settings and scenes and stuff to obs.live
Hello I was streaming and randomly I had dropped frames over 5k https://obsproject.com/logs/OspkGhNB7ibg56YW
Can someone help me ? I checked the internet speed 100 - 20 bit rate at 3500
I restarted obs and still the same thing .. .after starting the stream and I wait about 10 - 20 sec it goes from green to red and 5k ++ dropped frames
About timers. I set up a few timers, so a message should pop up at every X minute. I never saw any of them pop up. They are enabled, so, is there anything else I should do?
I normally run it with admin ...
I have no idea from where it could be
never happened before
Makes sure gamebar and other windows 10 stuff is disabled
Are you counting yourself as admin or right-click > run as admin?
That log also doesn’t have any information about your stream so you need to run a test stream and upload that log
Yes
Ok upload current log
The new alert variation testing button doesn't work for me. I know I have a lot of variations. I can still test by clicking the bell icon and getting a random alert, but it does not work to click the "play" button next to the variation. :V
Hmm
It shows on my overlay and my cup that it's happening, but not in the alert overlay.
I have 41 variations for cheers. Not sure if that helps.
If I wanted to okay a gif that has sound. Is there anyway to do that via command within an overlay?
Hey, so i've just recently started streaming on my xbox. just wondering if its possible to use streaming elements with or not?
kappa generator isny working anymore for chat emotes, is this intended? it was just kappa drop now its all settings i had with kappa generator even after readding the source
i don't know if i can gethelp here, my friend wants to stream from the xbox on twitch but she doesn't know how to get alerts like follows.raids, bits etc to show up, can anyone help?
@heady knot in order to use overlays, you would need to stream from a pc. however, they can probably do chat alerts just not on screen
I accidentally removed the chat from my OBS.Live, how can I add it back?
try right clicking one of the widgets and see if you can re add it
@grand basalt Click the "StreamElements" drop down at the top and click "chat" 😃
@midnight plaza no you can’t unless it’s a store redemption
damn
I'm on the streamelements website and trying to edit one of my overlay scenes (the Live one) and it keep freezes. so i cant edit it. Can somebody help me with that?
What browser are you using?
Chrome
Any add-ons running?
Nothing that i can tell
Have you tried Firefox?
I even disabled Ad blocker
I dont have firefox but have tried it on Microsoft Edge. Still same thing
I think its because of a custom widget
Could very well be a custom widget
Does only that tab freeze? The rest of chrome is okay?
yes @wanton mango chrome is ok except for that tab
If possible, check something for me real quick? Go to This PC > Properties > Advanced system settings > Performance > Settings > Visual Effects and send a screenshot of the settings
Im having difficulty finding the settings. Bare with me
Hello, how do I get my twitch account eligible for G2A pay?
G2A pay is a third-party payment processor. You need an account there
ah okay, thank you
I pinpoint it down to the custom widget in my "Live" overlay panel. Can somebody delete it for me?
What should I set it to?
What is it on at the moment?
custom
Set it to the top most option. Let Windows choose
OK out and refresh the overlay, try again
wow that worked! Thank you!

so ive noticed when streaming today with streamelements bot (first time using it), ive updated my commands and the command list is updated but the bot itself is outputting the old responses therefore making the command not work as the old responses contained apis that i imported from other bots... is there a way to fix this?
^ not just apis but the variables too
oh, i just parted the bot from my channel and made it rejoin and now it works fine again. sorry 
so i just have one question that could use a little bit of help.
i have my twitch chat on screen but i cant find out how to change the colour so the text is always black and is really hard for people to see. Does anyone know how to change the colour?
hey
if i donated to someone and it didn't go through can i cancel it without being labeled as charging back
hi, is there a way to create a overlay that will be triggered thru a chat message? For instance, someone types !clap, and then a sound is played
is there a way to see edit history of a command?
nope ^
if it did not go through then you should receive your money back @keen bloom if you havent received your money back within 3 days contact paypal
@lament blade what tool are you using to display chat on screen?
aight see if i EVER help you again 👏
@daring swallow as far as im aware you cannot trigger an overlay through a command but im sure there is a way
lol mitch
i didnt want the help it was for someone else i would never use stream elements
your loss 🤷
so I am working on a pastebin of commands for chat war and everytime I write the commands into the pastebin they don't transmit into user names just the ${user} and ${random.chatter}. is there a way to make them come through the right way through pastebin?
So the bot is not working in my stream how do I check if it's enable or not
Could any staff help me out a bit?
Every time i try att banner from my page say "there was an error updating your settings" i need help ! 😃
@cinder olive found out that there's a way thru store redemptions, we can play a sound. Although, I didn't want it to be"bought" with a command, I wanted it with a specific phrase. For instance: I have a counter, and when it hits a specific number of counts, it would activate it
with 2 bots I think it would work.... not sure if it would only with SE
if you want to go that route
you can make the a command and have it have keyword <whatever you want> to acitivate
make it a free redemption
and in the command have $redeem(aonsodsa) whatever that variable is
that would work, but not with a reply from SE right?
you can make the command have a reply
ill help you with it inasec middle of a league game
ohhhh cool
@zenith widget 's shift should start soon though 
is there a way to set a timer of when broadcasts get deleted from twitch? I want them to save, but not necessarily forever
wdym kevbot
no issues man, I'll try it tomorrow as well. It's quite late here and I gotta wake up early tomorrow
thanks @cinder olive !
@cinder olive so after streaming with obs.live, it saves my stream (the broadcast) to my twitch channel. Any way to make it so that it saves for a certain amount of days, and then is automatically deleted?
Does that make sense?
Oh ok
Ohhhhh ok its bc I am a Prime user that it is 60 days
honestly wish I could change it to 14 lol but I am good, thanks @cinder olive
how do i add my widget from streamlabs? and make it work
@lament blade What is the question?
@balmy heart What widgets? We mostly have what they have in the widget list in the overlay editor.
HI guys ive just tried to change the text colour of a subscriber count lable and it wont let me
so im useing the kappagn on my slobs and now they are not working
@daring swallow Steps to make a command trigger sound on stream:
- Go to Stream Store page here: https://streamelements.com/dashboard/store/items
- Add an item that has these settings on it:
- Stream Perk
- Loyalty settings to your desire
- (Next step) Add contents (image and/or sound you want to play)
- "Redeeming this item shows an alert
- Redemable via chat
- Skip Requirements
- Get the item name/command from the 2nd creation page
- Go to commands page here: https://streamelements.com/dashboard/bot/commands/custom
- Add command with desired name and have response for command as:
${redeem item_name_here} - Go to your overlays and edit the overlay you use.
- Click on "widgets" and add "Store redemptions" widget. Click save and you should be golden.
- Test your own command in chat and have OBS or editor open to hear sound
- ???
- Profit in viewer interaction and that dosh

@daring swallow Is this what you need?
and im in the overlay editer on stream elements and theyer not even working in there now
@lament blade SLOBS has a high potential to block the kappagen widget and there is nothing we can do about it
its not even working in stream elements
@crude dirge wdym it won't let you?
was working fine yesterday
i just got rid of it to make another
right.
so im trying to make another right now
like im doing the test and still not working
Hey I clicked the manage moderation setting button in the chat panel and now it looks like this. Plz help
@zenith widget i made a whole new overlay and its not working
@vocal valve Streamelements on top -> logout -> login
@lament blade Ok give me 5 minutes and I'll take a look
@zenith widget unless im missing something i cannot change the text colour it just stays default white
text is still white
@lament blade When you re-add kappagen, refresh the editor.
That is not the text color
it should now start showing you all the emotes after i used !emotes update @lament blade
@crude dirge above the enable custom font, you can choose the Font and next to it the color.
im doing it again cause i though i fixed it but i tdidnt work on my stream only in elements
I will say this again - SLOBS has a high chance of blocking Kappagen
so use at your own risk.
well it was fine yesterday
@trim rain seems to be missing
i mean should i switch to elements
DM me about that
me?
me

ok so not me lol
@crude dirge nothing like this?
@crude dirge Which widget and overlay?
Do I have to enable something for the bot timer to work?
@trim rain Subscriber count. on a overlay i created
@zenith widget ah sorry i seem to be missing the advanced tab, like its all locked
@zenith widget oooh, i thought chat lines is how many lines the bot shows... No wonder it didn't work, lolz
click o nthe layers arrow to minimize it
FFS im an idiot. apologies for wasting your time
anybody else having an issue where text and browser links aren't showing up or loading in SLOBS?
!play (Enter the list of players that want to play.)
!exit (Removes the player from the list.)
!queue(Lists everyone that wants to play in order.)
!clearqueue(Clears the list.)
@pale wave I would recommend to use this 3rd party API: https://thefyrewire.com/docs/api/twitch/queue/
If you have issues with it, DM @wanton mango
@azure swift If you are using our overlays with SLOBS, there is a high chance the wigdets might look broken or just get blocked from the overlays.
it shouldn't though I mean...its just a browser source right?
But SLOBS has nothing to do with us.
But heres a long shot, in case you are using our overlays
@azure swift The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png
(S)treame(L)emenets = slobs no?
yep, I use your overlays because I find it easy to create
@cinder olive


so @zenith widget you think its more of a SLOBS issue? because NOTHING from SL overlays is showing up with any regularity
Is there a way to change the name of the bot?
@trim rain Custom bot name requirements
- StreamElements bot modded and in chat
- Active overlay with alerts
- StreamElements tipping page in the panels below the stream (!panels)
- OBS.Live or Ground Control open
- Create a twitch account for the name you want to use or run the bot under your own name
- Custom bot name doesn't work on Mac
I do appreciate you willing to discuss it with me ❤
wheres a list of those commands @zenith widget 👀
@azure swift Well, Im not even sure what text and browser links aren't showing up or loading would mean 
well, its just, in the overlays, text like "bit goal" or "follower goal" and such...they aren't loading. I've just added the browser source and half the time it loads, half the time it doesn't. Not even the SL bit boss is appearing regularly
DMed you the list
@zenith widget kinda lost on the last step. All the rest is green and checked
Which last step? mac or 2nd twitch account?
2nd Twitch Account
@azure swift Well can't help with the SL bit boss, but if half of the time the widgets are not showing up, then it means that SLOBS is randomly blocking our widgets
as in, with each restart each widget either gets blocked or itdoesn't
@trim rain Just make a 2nd twitch account
should use obs/obslive 👀 mucho better
i'd be willing to go back to obs live...is it difficult to go back from SLOBS?
it is not
rather easy to swap over
connect your slobs to obslive and (pretty) much done
going to try it right now!
im inting in arams atm so not paying too much attention, but if you need any help just ding me mate
when I use "import from other services, nothing happens
ah just had to log in
will I have to do anything special after importing?
hmmm....import seems to be frozen at 6 of 37
2nd try and it wn't go past 6 of 37 -_-
3 times in a row it says " personal scenes 1 of 1, uploading media files (6 of 27) @ 13%
then does it say this?
i wonder if that outputs to logs 
||it does||
Here are somethings that can fail the import:
- SLOBS assets(copyrighted stuff)
- Media assets bigger then 10MB
- unknown widgets
the 3rd one is just to spice things up
!obslog
Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
is the command you are looking for jedi hand wave
oh its very possible that the media might be bigger than 10MB....but its all local files
is there anyway to know which file is causing it?
or which scene....i mean...in SLOBS I only tell it to look at local files, so i'm confused
Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
hm i dont know enough about those logs to see anything off & log analyzer didnt help
no matter what I do it gets stuck at 6/37
i'd love to try it, but if I can't import my scenes, its a deal breaker...i've put too much into it 😦
right, but i'm talking about all of the scenes i've created...some are quite complicated
many are a combination of media, backgrounds, music, and sometimes video
would i just need to remove any large media from the scene and try that?
MediaService: failed uploading file BLOB:
this is what I see
but i also see other thngs like TypeError: Cannot read property 'donations' of null
in the log file
"BLOB" is something for the import tool
BLOB as in all files stacked in a bubble/blob
well you suggested it - remove any large media asset
but that wouldn't be IN slobs tho right? its just looking at a file on my computer and running it
its looking in SLOBS for any and all sources in each scene
and listing it, hence why you see 6 out of 500
for example
i removed several of the large "files" that it looks at....its still getting caught up on something
so anything OVER 10MB will hang up the process indefinitely?
afaik yes
23:07:34.700: obs-browser[6]: CONSOLE: Failed to load https://api.streamelements.com/kappa/v2/uploads/5ac1ebe7846ab36f0a3bf918: No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'https://obs.streamelements.com' is therefore not allowed access. The response had HTTP status code 413. (source: https://obs.streamelements.com/slobs-import-dialog:0)
👀
i've no clue what all that means LOL
am trying to learn these logs xd

👀 ye thatd do it
we usually don't allow more then 100mb upload directly to the overlay editor
so i'd have to delete that from each scene
and then re-add it?
i mean, its not THAT big a deal
well after the import
right
and after you add the overlays from here: https://streamelements.com/dashboard/overlays
ah
Anyone here can help with streamlabs obs?
No - ask in the SL discord or their support.
oh just realize streamelements and that are too diffrent things
gah! it gets to 100% now then It says "failed" failed right after importing the 3rd of 3 alerts
check the "my overlays" page and see what has been uploaded
a crapton of "alert boxes"
it always fails after importing alerts
maybe i'll just have to delete off all alert boxes in the overlays
yeah it has to be the alerts...not sure why it'd fail...there are only 3 of them
i really need to sleep though....ugh i hope I didn't just destroy everything
well you didn't on our side
so deleting all the overlays and doing 1 last import run
would help to determine whats missing after it gets to the end
its alert 3 of 3 that fails it...not sure why though
well go check which one it is
unless all 3 alerts in the 3 different scenes are the same
i only have 1 though...thats the weird thing
yeah
then the import tool thinks its 3 different alert widgets
i deleted every alert box in SLOBS and now it STILL fails
already did it
or go to sleep and lets tackle this on a fresh mind
i've just deleted half of all media on the SLOBS side to just try this out over here and its not importing...i've invested HOURS and HOURS of work on my overlays and now it feels like i'm just screwed
I did suggest to just use the overlay editor to upload your assets and recreate the overlay.
No overlay is complex enough, unless you start involving custom coded widgets.
i know you're just helping
I am and I did also say "restart OBS.Live, run the import, then give me the log file"
You only said that you already did it. Did what exactly?
I still need that fresh log file
in order to see
why its failing now
ty
Hey guys, I have an issue with my KappaGen overlay, yesterday it was working perfectly, I didnt change anything and this morning it does not show up. Even on the overlay editor I can't see the emotes. I logged in again and does not change a thing, someone has an idea to solve this please?
I believe there is an issue with twitch emotes at the moment and I've asked the devs to take a look.
ok thank you very much
Some of my overlays are not showing up? D:
@silver mica Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page
I was wondering how I would command code for a battle.... I want to do ${user} beats {dedicateduser} where they can choose a user name... would that just be {1} or is there a way to make it work another way?
${sender} smacks ${user}
sender is the actual user of the command
whilist ${user} is the username/viewer after the command name like : !smack keizar
can I use that as a pastebin command?
wdym?
so I am doing it as a list where one command can control many outcomes. so my one I have done now is @{user} does something to ${random.chatter} and I can make a list of things that happen with my one command of !rchat
lol ${user} not @
${random.pick ' ${sender} did something to ${random.chatter}' '${sender} ran way from ${random.chatter}' }
right... that one works.... but I don't know if actually picking someone would work with the ${1}
${1} is a varaible that picks the first word used after the command
gotcha... ok
example being:
!something words here are magical
response: words
but if you do ${1:}
you get this response in return: words here are magical
ok.... so instead of random chatter, would I use ${target} ?
theres no ${target} variable
Im getting confused now as to what exactly you want to achieve here
since you mentioned dedicated user/targer and now target
are you able to jump into a stream... i have one of my commands active right now.
jsut give me the channel name and i'll take a look at what you've setup
streamer is deadpiratebrandon...... chat command is !rchat to use it
Ok I see that you are using fyrewire's api
so what exactly do you want to achieve?
I want to make it where the user using the command can actually challenge a certain person instead of it being random
$(customapi.https://api.thefyrewire.com/twitch/pastebin/9eC5cFEM?user=$(sender)&randuser=$(user))
that is for my random battles
they still need to use it like this: !rchat keizar
so that the ${user} variable knows who to target
right... for my second list I want to do it like !dchat where you pick your target instead of random
am I making sense... lol I am a bit lost myself
know what I want... hard to put into words
so instead of
${user} beat ${random.chatter} with a dead fish.
you want ${user} beat ${specific user} with a dead fish.
?
Yes!
unless you mean without the actual user of the command to specify who they want to beat
no I want the user, but to specify the competitor
yes
${user} beat ${1} with a dead fish. //lazymanswaynorightway
$(customapi.https://api.thefyrewire.com/twitch/pastebin/9eC5cFEM?user=$(sender)&randuser=$(user))
Already gave you the answer 😉
shell have to change the pastebin too right KeiZar?
yes I will
^-^
${sender} - the actual user of the command
${user} - can be the sender, but can also be the viewer after the command - if no viewer is specified, the sender is used
gotcha... that is where I got confused
Bot: Keizar poked Mitch with a tree```
To explain - `keizar` is ${sender}
`Mitch` is ${user}
if by chance someone does this:
Bot: Keizar poked keizar with a tree```
got it now...
${user} will again use ${sender} name
makes so much sense... I have been stuck on this for 3 hours lol
you guys are awesome... thank you so much
now heres a tricky part btw
ok
in case someone doesn't specify a target
well
wait
let me think about it
$(customapi.https://api.thefyrewire.com/twitch/pastebin/9eC5cFEM?user=$(sender)&randuser=$(1|$(random.chatter)))
I think this should work better
in case the user of the command doesn't specify a target
it will pick a random person
yup... I was having trouble with specifying a specific person.... when I looked at the work it told me to use ${target} but that wasn't working
Thank you guys so much
You mean this?
yes that one
we don't have $target - thats for SL I believe
as the API can be used by both us and SL
ok i see that i need to readjust the api link
gotcha
$(customapi.https://api.thefyrewire.com/twitch/pastebin/9eC5cFEM?user=$(sender)&target=$(touser))
like so
Hello everyone I wondered if there was a way to create a similar command to !quotes where you can add etc? I can’t work out how to do it? 🤔
@zenith widget I wanted to do another quotes command for movie quotes? So I already use !quotes for normal quotes and wanted !moviequotes set up as the same?
Okay thank you I will take a look 😊
@dark widget its fixed now - refresh the overlay 😃
@zenith widget nice!!! thank you so much
Hello , how would i go about getting the link for just my alert box and not the rest of the overlay
You need to make a separate blank overlay and duplicate/move over the alert widget to that overlay
and use the overlay link as a browser source.
Cheers
Also how would i go about adding this ! It comes flying in and out and show recent events eg : bits , sub , dono
I believe thats a custom widget from @wanton mango
He would be the one to provide you with the means, as its not part of the #widget-share channel.
Oh ok , thank you m8
ok so I have an image I intentionally made it larger then needed to maintain the resolution. So I want to have this image slide in from the side on a timer. is there a widget for this
asset rotator widget
so I can set the number of minutes on it then
ye
@dawn lily you can get that custom widget from the alpha gaming discord
@shut ridge Thank you so much !
Hello, love stream elements but I stream on Mixer, is there any integration for it yet? Saw posts saying they would work on it a year ago but cant find anything else recent.
@loud lake Our goal is to be everywhere our community is so we are regularly in discussions with other platforms. Although we can't comment on our roadmap, your feedback is appreciated.
so I take it there is no mixer implementation then ??
no
Ah ok, thank you anyway.
Greetings, i have a question in regards to ultrawide streaming. Is there someone here who can help me ?
@fluid jungle Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
You want me to elaborate more on the matter here ?
Well the question is, what do you seek to know?
Is it overlay issue with the wide streaming?
game capture issue?
stream being squished?
because twitch forces 1920x1080 max res, so it doesn't like wide streams
It is game capture issue and source being distorted or out of focus when game capturing. I know about the resolution of Twitch but...
I don't know since i play on ultrawide monitor and resolution, what should be 1) the ideal size of each capture
and 2 ) When in output, should i rescale to what resolution
Look at this streamer: cutedog_ and see how his done his setup.
To elaborate: his OBS canvas is 1920x1080
so his game capture just matches from side to side sizes
and uses the black space that is left over bellow the gameplay
to set his game, chat and other overlay things
But he doesn't use us, just to point out
Other thing is, get your games on window mode and have them be 1920x1080 resolution in the window mode
So the point is, you cannot avoid any sort of distortion visually with ultrawide and twich, unless Twitch changes its practices
about the focus thing - im not sure what that means
I doubt twitch will change their force scaling to 1920x1080 max resolution
as 99% of phones are 16:9 resolution
The focus thing is about the game source not being fully centered
as most of monitors used around the world
you might have to show me so that I can see what you mean with the focus
So...i should my OBS canvas size to 1920x1080, same for my layouts and such. Even if my games run on 2560x1080
i should set*
yes
check the streamer i mentioned
and see how his done it
that is the end result basically
can i hide command at command list?
I'm just trying to figure out if i can have full screen gaming without covering blank spaces with layouts.
@merry sphinx Custom commands yes - theres a toggle for them
@zenith widget okay thank you
@fluid jungle You can game on full screen for your self, but the best way to stream wider resolution is to do what cutedog_ is doing
So you suggest i should look him up on Twitch and ask him out ?
jsut see what he did and you will understand my explanation
Sorry if i come out a bit clueless but "see what he did" where ? On his Twitch profile ? Youtube ? A guide somewhere ? here?
Yeah i looked him up just now.
hey there is someone i can talk to unblock a guy from tipping?
@zenith widget ok so it slides in and does not disappear I have the slide in left to 30sec what should the slide out left be set to since it is the same image and the slide out to 480
how do I fix this
@zenith widget I was just wondering if i can avoid doing that and stream full screen without loosing any spaces and without covering it with layouts. If it is a No No, then i will follow his example
I dont want it to pop out every secound
@fluid jungle Not really, unless you want to cut of some gameplay
or just..ya know...get your get in windowed mode, set the resolution of the window mode to 1920x1080 and capture that.
@grave lance
I was doing that so far @zenith widget but if i change scenes, sometimes the game capture window is like moved out of place kinda
@fluid jungle For the best OBS support, please join their Official Discord @ discord.gg/obsproject
@zenith widget that’s almost 100% of what I want. The last part is, for number 5, I have a counter in chat that gives a reply. When this reply reaches a specific number, this phrase would be the keyword that triggers the ${redeem item}. Is it possible without a second bot?
Not really - our bot can't respond to its own commands
😦
Anyhow, thanks for all the help @zenith widget . Hope i'll sort this out somehow !
No issues, thank you so much for the complete explanation @zenith widget
👍
I have theI dont see the settings your talking about
When you click on the widget what do you see? Show me a screenshot
of the entire overlay editor
Calm down first.
ok sorry
Go here: https://streamelements.com/dashboard
yes
on the right side click "part channel" and then "join channel"



