#helpdesk-twitch | StreamElements | Page 463

normal terrace Jun 8, 2019, 1:55 PM

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Oh its working now, I didnt set the dimensions to 1920x1080, thx @tight harness Your a legend (Even says it in your name )

twin sentinel Jun 8, 2019, 1:56 PM

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@wispy lynx Have you connected your twitch channel to your discord, cause in the one connected, I can't see the bot in your channel.

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@oak thistle Try to got to youtube and change the qualitiy of a video there. Then try the MediaRequest again.

wispy lynx Jun 8, 2019, 1:57 PM

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@twin sentinel I have not done that just yet, but I am curious what the correlation between my discord and my activity feed would be?

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I am referring to the activity feed in my OBS.live

twin sentinel Jun 8, 2019, 1:58 PM

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@wispy lynx I want to know your twitch channels name, to take a look myself.

oak thistle Jun 8, 2019, 1:58 PM

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@benno it's not that because I have tried a lot of videos and it's blurry because it starts out small and I have to make it bigger and that makes it all blurry. Even from who it's from is blurry

wispy lynx Jun 8, 2019, 1:58 PM

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MysterGabe is my twitch channel

twin sentinel Jun 8, 2019, 1:59 PM

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@wispy lynx Please make the bot leave your channel,. log out of the dashboard, log back in and make it join your channel again please.

wispy lynx Jun 8, 2019, 1:59 PM

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@twin sentinel kk I'll try that

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@twin sentinel still having the same issue

twin sentinel Jun 8, 2019, 2:00 PM

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@oak thistle If the original video is blurry, the media request cannot do anything about it.

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@wispy lynx Is my follow in your activity feed?

wispy lynx Jun 8, 2019, 2:02 PM

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@twin sentinel oh hey! It is. And it didn't triple so that's good lol lemme try reloading my obs to make sure it doesn't duplicate

oak thistle Jun 8, 2019, 2:02 PM

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@twin sentinel it's the whole thing that blurry not only the video.

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@twin sentinel I have tried a lot of videos before realising everything with that scene is blurry

wispy lynx Jun 8, 2019, 2:03 PM

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@twin sentinel well it seems to be good for me! Definitely gonna keep an eye on it for now. Thank you so very much for your help

oak thistle Jun 8, 2019, 2:03 PM

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@twin sentinel If I say like this how do I make the scene bigger without loosing quality?

twin sentinel Jun 8, 2019, 2:04 PM

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When you create an overlay, they are normally in 1080p, and you should add the same resolution in the browser source (1920x1080), to not lose quality.

oak thistle Jun 8, 2019, 2:05 PM

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@twin sentinel I can try that. Thank you!

tough zephyr Jun 8, 2019, 2:09 PM

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is there an ETA on "Recent Raids" being on Widget Data > Labels?

twin sentinel Jun 8, 2019, 2:11 PM

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There is already an idea in the ideas board for this. https://streamelements.helprace.com/i1544-latest-raid
Consider upvoting it, so our developers get aware of it. But there is no ETA at this time.

tough zephyr Jun 8, 2019, 2:13 PM

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shouldnt be there.. should just be done, whats the logic of it not being there? so i reset labels and my event list shows raids from a 1 month ago?

twin sentinel Jun 8, 2019, 2:14 PM

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All ideas are merged in the ideas board and depending on the upvotes and development capacity and urgency, our dev team will try to get onto these things.

tough zephyr Jun 8, 2019, 2:15 PM

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in other words, it will never get done. guess its time to go back to where i was

oak thistle Jun 8, 2019, 2:34 PM

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@twin sentinel Hi again! It did not work still the scene is blurry

pallid osprey Jun 8, 2019, 2:35 PM

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what is the orgianl scale of the media you are scaling? if you take something say, 1280x720 and scale it to 1920x1080. you will lose quality

oak thistle Jun 8, 2019, 2:36 PM

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@pallid osprey im actually stupid I got it to work..

pallid osprey Jun 8, 2019, 2:36 PM

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lulz. well glad u got it

heady knot Jun 8, 2019, 2:47 PM

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can anyone help? when i scale in obs its not scaling it to the same aspect, its stretching

pallid osprey Jun 8, 2019, 2:50 PM

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what are you scaling?

heady knot Jun 8, 2019, 2:50 PM

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gameplay capture

pallid osprey Jun 8, 2019, 2:52 PM

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first thing i would check would be right click game capture > transform > reset transform

heady knot Jun 8, 2019, 2:54 PM

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that fixed it thank you

pallid osprey Jun 8, 2019, 2:54 PM

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no problem. glad it worked

swift furnace Jun 8, 2019, 2:54 PM

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When creating a custom widget to play sounds on emote combo, I need the URL for my audio files. Is that in the SE Dash GUI that I find that CDN URL ?

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For instance, here is the comment in the JS file:

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// URLs in userConfig are not real, please replace them with your URLs for sounds/images
// Sound files are mandatory, image files are optional

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I assume I need to find my URL for uploaded sounds similar to this line:

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soundFile: "https://cdn.streamelements.com/uploads/OMEGALUL.mp3",

pallid osprey Jun 8, 2019, 2:57 PM

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have you uploaded your sound file?

swift furnace Jun 8, 2019, 2:58 PM

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yes

pallid osprey Jun 8, 2019, 2:58 PM

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u can add a json to call it

twin sentinel Jun 8, 2019, 2:59 PM

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The only way I personally know is, adding the sound to an alert in an alert box, emulate the alert type and watch the browser console, for the link.

swift furnace Jun 8, 2019, 2:59 PM

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My sounds started as part of the stream store, but I asked about how to trigger some of them from emotes or plain text from chat with no redemption cost and was directed tot eh custom widget

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ahh

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I will see if I can pull that info - ty

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FYI here is what I was told by SE a few days back, before I had a chance to dig into it:

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If you want to try setting that up on yourself - Create custom widget within your overlay, paste code from https://github.com/StreamElements/widgets/tree/master/EmoteComboSounds - each file to corresponding tab. Then you can see userConfig where you have emotes and sounds, they look like:
{
emote: "hello",
amount: 2,
soundFile: "https://cdn.streamelements.com/uploads/Kappa.ogg",
imageFile: "",
volume: 50,
timeout: 10, //seconds for triggering combo (amount occurrences within timeout seconds)
cooldown: 240, //seconds
caseSensitive: false,
},

GitHub

StreamElements/widgets

Contribute to StreamElements/widgets development by creating an account on GitHub.

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"there's no problem switching it to "combo=1, emote=!playSong" and it will play sound on !playSong "

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Maybe that is the trick? skip the url and have it directplay the sound?

pallid osprey Jun 8, 2019, 3:01 PM

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the kappa.ogg is what ur wanting to replace?

swift furnace Jun 8, 2019, 3:02 PM

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No, but as a proof of concept, that will work

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I want to play "GG" "RIP" and "WIN" sounds

pallid osprey Jun 8, 2019, 3:03 PM

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if you do...
{
"alertsound": {
"type": "sound-input",
"label": "Some Text",
"value": "Default text"
},
}

then just add {{alertsound}} in as your url

swift furnace Jun 8, 2019, 3:04 PM

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Oh, and I answered your question too quickly. Yes, my sound file/URL should replace the Kappa.ogg string

pallid osprey Jun 8, 2019, 3:05 PM

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then yea, just add the alert string into your json, and then replace the url with {{alertsound}}

rapid oxide Jun 8, 2019, 3:05 PM

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My tiltify notifications are not working

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I used to be able to copy and paste the link, but now I just get to select the campaign in elements

swift furnace Jun 8, 2019, 3:05 PM

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ty @pallid osprey I'll plug away at this

pallid osprey Jun 8, 2019, 3:05 PM

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just yell at me if u need help

rapid oxide Jun 8, 2019, 3:05 PM

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How do I disconnect tiltify from elements?

swift furnace Jun 8, 2019, 3:05 PM

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@pallid osprey 👍 will do!

pallid osprey Jun 8, 2019, 3:06 PM

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im not sure on that @rapid oxide, maybe someone else will chime in. i havent messed around with tiltify

heady knot Jun 8, 2019, 3:10 PM

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i'm trying to load a video into stream elements but it keeps saying failure while uploading file

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it's only 6mb in size

cloud beacon Jun 8, 2019, 3:12 PM

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hey hey, i seem to have the default.ogg ping sound play even though i have replaced it with a custom sound, its the sub sound i want to replace. i have deleted all the variations in case it was that, with no luck.

twin sentinel Jun 8, 2019, 3:12 PM

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@heady knot What browser are you using?

heady knot Jun 8, 2019, 3:12 PM

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chrome @twin sentinel

twin sentinel Jun 8, 2019, 3:14 PM

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@cloud beacon The default.ogg is hardcoded in the default custom coding. Either change the url there, or make it to pull the varaible uploaded sound.

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@heady knot What format is the video in?

heady knot Jun 8, 2019, 3:15 PM

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mov @twin sentinel

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it's this

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📎 brb_screen_glow.mov

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i can put them in obs on my own but honestly don't want the extra source in each scene

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only reason i need to put it into SE overlay editor is because i have a reserved slot for a chat box on there and it would be a lot easier to import it directly so i can scale

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?

jade remnant Jun 8, 2019, 3:25 PM

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the clip is 0 seconds. it will be best to just use an image of it and upload that

📎 unknown.png

heady knot Jun 8, 2019, 3:25 PM

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you have a point

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thank you

rapid oxide Jun 8, 2019, 3:27 PM

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Looks live giveaway didn't limit to 1 ticket

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No way to change that once the giveaway is live, right?

twin sentinel Jun 8, 2019, 3:28 PM

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Afaik, no.

soft hollow Jun 8, 2019, 3:35 PM

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is there anyway to open contests by command or any other way faster and easier than opening it through website?

amber sorrel Jun 8, 2019, 3:36 PM

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I want a command, where if you type "!kiss nickname" the bot types something like ""you have kissed the nickname on a cheek.""

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would that just be

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!kiss

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and

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response: You have kissed the ${user} on a cheek.

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or... should i add something to the command part

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to add a specific username to type in

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(what do i add?)

twin sentinel Jun 8, 2019, 3:40 PM

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@soft hollow Not that I am aware of.

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@amber sorrel Put You have kissed the ${touser} on a cheek. as response.

amber sorrel Jun 8, 2019, 3:42 PM

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Thanks

lament blade Jun 8, 2019, 4:09 PM

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Hey how can i import the alert box from a Overlay to a new overlay?

elder sorrel Jun 8, 2019, 4:13 PM

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@lament blade In the bottom left in the Overlay Editor where it shows the layers.

lament blade Jun 8, 2019, 4:13 PM

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ye i think i just found it ^^

elder sorrel Jun 8, 2019, 4:13 PM

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HYPERSHAKE

kindred pendant Jun 8, 2019, 4:13 PM

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Hey , my game capture i black screen and i do all the stuff , but it doesnt work

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please help

elder sorrel Jun 8, 2019, 4:14 PM

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Try this https://www.obs.live/articles/2019/3/20/how-to-fix-the-obs-capture-window-black-issue @kindred pendant

OBS.Live | Open Broadcaster Software Streaming Knowledge Base

How to Fix the OBS Capture Window Black Issue

Fixing the OBS capture window black issue is easier than you might think! Read our step by step guide to find out how to get your windows to display correctly.

kindred pendant Jun 8, 2019, 4:17 PM

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📎 unknown.png

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😦

rain axle Jun 8, 2019, 4:22 PM

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stream keeps shutting down randomly

nocturne pelicanBOT Jun 8, 2019, 4:22 PM

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@kindred pendant For the best OBS support, please join their Official Discord @ discord.gg/obsproject

wispy escarp Jun 8, 2019, 4:23 PM

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hey idk what happen but i cannot go live on twich because its doesnt give acces to it , im using the same setting like before..

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got this msg failed to load channel ..

pallid osprey Jun 8, 2019, 4:24 PM

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trying manually entering your key

wispy escarp Jun 8, 2019, 4:25 PM

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already done that but still no acces

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and sometimes i loading on streamkey at twitch and it failed to load so i have to reload the page again.

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its said "Failed to get text from remote: Unrecognized content encoding type. libcurl understands identity content encodings" .

pallid osprey Jun 8, 2019, 4:28 PM

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have you enabled 2-way auth on twitch?

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If you havent, u will need to enable it.

wispy escarp Jun 8, 2019, 4:28 PM

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no i will try that

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ok

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now should be okay?

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wonderful

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now its working

pallid osprey Jun 8, 2019, 4:30 PM

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good deal ol bub

wispy escarp Jun 8, 2019, 4:30 PM

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love ya @pallid osprey t

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ty

pallid osprey Jun 8, 2019, 4:30 PM

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no problem

wispy escarp Jun 8, 2019, 4:30 PM

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SEheart SEheart SEheart

bleak brook Jun 8, 2019, 4:35 PM

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Hi there, Twitch user here, I'm just curious, any news on when the automated updates are going be available? I have my twitter one already set up when I go live, it automatically tweets a message on my behalf, but is the Facebook, Discord and the YouTube ones almost done? Many thanks 😃

tight harness Jun 8, 2019, 4:56 PM

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@bleak brook Haven't personally heard about them recently, but we'll make sure to let everyone know when they're out SEheart

vernal breach Jun 8, 2019, 5:38 PM

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Hi. 🙂 I was wondering if there is a way to make the Event List take on the "hidden when inactive" properties of the Alert Box? I like to have the simple area scrolling new subscribers while still showing a few of the previous, though it seems a little unnecessary to have it constantly visible.

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📎 unknown.png

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Not sure if there's something similar I could do in the Alert Box instead?

tight harness Jun 8, 2019, 5:39 PM

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You could manage this with a custom event list, although you'd need to know how to code to make it possible. We do have some custom widgets in #widget-share already that may help with this 😃

vernal breach Jun 8, 2019, 5:40 PM

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I don't know how to code unfortunately, but I'll definitely check those out. Thanks. pepolove

tight harness Jun 8, 2019, 5:40 PM

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No problem, you may be able to get some help with it in #dev-chat if you want something different

median hatch Jun 8, 2019, 5:40 PM

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when I start the direct, and play, in OBS the fps drop from 60 to about 47

nocturne pelicanBOT Jun 8, 2019, 5:41 PM

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@median hatch Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

median hatch Jun 8, 2019, 5:43 PM

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@nocturne pelican Done.

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https://obsproject.com/logs/G5HKjdahHODKS09E

jade remnant Jun 8, 2019, 5:45 PM

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@median hatch report here https://h4ndy.eu/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2FG5HKjdahHODKS09E

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and also

nocturne pelicanBOT Jun 8, 2019, 5:45 PM

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@median hatch Since Apex Legends doesn't have optimized GPU drivers yet, it tends to take up all your GPU resources, leaving nothing for OBS. If you're having OBS performance issues, you'll likely need to limit the game somehow. The easiest way to do this is to enable Vsync in the game, or use a frame limiter. You can limit the game to 60fps by adding `+fps_max 60` to the game's launch properties in Origin.
https://twitter.com/OBSProject/status/1093974215877951493

OBS (@OBSProject)

If you stream @PlayApex and are having FPS issues with OBS due to a maxed-out GPU, you'll need to reduce GPU usage so that OBS can run as well. The quickest way to do this is to enable Vsync with triple buffering and disable Windows 10 Game Mode. https://t.co/FOPmDyJMNx

Retweets

473

Likes

1352

median hatch Jun 8, 2019, 5:47 PM

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But in the game the fps don't drop me...

pallid osprey Jun 8, 2019, 5:59 PM

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@median hatch i had the same issues. my suggestion is to hop into practice mode. and play around with the vsync settings. setting mine to adaptive 1/2 ended up fixing my issue. also make sure you have it on game capture

median hatch Jun 8, 2019, 6:07 PM

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Ok, thanks @nocturne pelican

sacred harbor Jun 8, 2019, 6:19 PM

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Hello, is there any way to customize the html/css/js of the hype boss? I have my own design i'd like to use but can't seem to find the setting for it.

tight harness Jun 8, 2019, 6:29 PM

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You can make custom widgets in general, when you're editing the overlay click on Widgets then add a Custom widget

hollow horizon Jun 8, 2019, 6:30 PM

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ok i have been racking my brain the last few days on this.. I think i found my issue. so when i stream or don't stream i watch my stats in obs live and noticed when i load a game the fps drop in half from 60 to 25-34 .. and rendering lag happens etc... so i started shutting down sources thought it was webcam. not it.. i shut down my browser source from my overlay and go back into the game and it sits at 60fps with no render lag.. i have had the same overlay for a while with no issues and all of a sudden. but i narrowed it down to the broswer source from stream elements.. any thoughts or ideas?

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i have refreshed the overlay, removed the browser source and re added it and same issue.

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oh and also my cpu spikes with the overlay on and drops significantly when off..

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can someone please help?

pallid osprey Jun 8, 2019, 6:34 PM

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try this. Settings > Advanced > uncheck Enable browser source hardware acceleration

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if its not checked, then check it

hollow horizon Jun 8, 2019, 6:34 PM

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in obs live i would assume?

pallid osprey Jun 8, 2019, 6:35 PM

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yea

hollow horizon Jun 8, 2019, 6:35 PM

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ok just did it restarting now and will test it

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same thing

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i was hoping that was as easy as that lol

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it was actually worse when i unchecked it

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24 fps and 40ms

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without the source it runs at 60fps and 2.1 -4ms

pallid osprey Jun 8, 2019, 6:38 PM

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is it just when unchecking your layout from browser souce?

hollow horizon Jun 8, 2019, 6:39 PM

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correct so when i remove the browser source from streamelements everything runs beauitful

tight harness Jun 8, 2019, 6:39 PM

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It was a good suggestion, seeing as it tends to come down to not so optimal settings

hollow horizon Jun 8, 2019, 6:39 PM

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when it's visible is when things tank

pallid osprey Jun 8, 2019, 6:39 PM

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does it happen if you disable any other browser sources?

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ie alerts

hollow horizon Jun 8, 2019, 6:40 PM

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i only have 1 browswer source in one

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just live scene

pallid osprey Jun 8, 2019, 6:40 PM

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how do u get you alerts?

hollow horizon Jun 8, 2019, 6:41 PM

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alert box within stream elements

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on my live scene

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sometimes those lag as well .. this all just started and i haven't changed anything for months

pallid osprey Jun 8, 2019, 6:41 PM

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do u launch obs as adminsitrator?

hollow horizon Jun 8, 2019, 6:41 PM

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i can try

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i haven't

solar harbor Jun 8, 2019, 6:42 PM

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!ticket command is not working in chat to buy tickets for the giveaway. Is there an issue today?

tight harness Jun 8, 2019, 6:42 PM

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@solar harbor In your own channel?

solar harbor Jun 8, 2019, 6:42 PM

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@tight harness RekzTTV he is live now.

hollow horizon Jun 8, 2019, 6:42 PM

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would anything have to do if i have the base to 1920x1080 and the stream output 1280x720 but the browswer source is 1920x1080?

pallid osprey Jun 8, 2019, 6:42 PM

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shouldnt, thats just ur output scaling.

hollow horizon Jun 8, 2019, 6:43 PM

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should i have the source at 60fps or lower that?

tight harness Jun 8, 2019, 6:43 PM

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@solar harbor The !enter command (also known as the !ticket command) was disabled for that channel, I've just enabled it for him. It will work now

pallid osprey Jun 8, 2019, 6:43 PM

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i normally live mine at 30, even thought they were built in 60fps

hollow horizon Jun 8, 2019, 6:43 PM

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so let me try admin

nocturne pelicanBOT Jun 8, 2019, 6:43 PM

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@hollow horizon Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

solar harbor Jun 8, 2019, 6:43 PM

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great! I'll let him know @tight harness

hollow horizon Jun 8, 2019, 6:44 PM

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admin same thing

pallid osprey Jun 8, 2019, 6:45 PM

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does it ONLY do it when u go live?

solar harbor Jun 8, 2019, 6:45 PM

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it works now ty so much @tight harness

hollow horizon Jun 8, 2019, 6:45 PM

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https://obsproject.com/logs/b6R8YXngbSANpDKy

tight harness Jun 8, 2019, 6:46 PM

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No problem 😃

jade remnant Jun 8, 2019, 6:46 PM

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there is no output session, please record/stream something

hollow horizon Jun 8, 2019, 6:47 PM

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is that for me @jade remnant

jade remnant Jun 8, 2019, 6:47 PM

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yes

hollow horizon Jun 8, 2019, 6:48 PM

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ok i did last.. so it creates the log even if i just hav eit open

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can i put the twitch test server in so i don't actually go live? will that work? and do you need me to play a game?

pallid osprey Jun 8, 2019, 6:48 PM

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i see there is a 503377_DubText-Logo_final_fc4eb47a.mp4. mp4's can really hog up resources

tight harness Jun 8, 2019, 6:49 PM

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Best to try and replicate the conditions of when you have an issue

hollow horizon Jun 8, 2019, 6:50 PM

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can i grab an existing log for you and dm someone? or post the whole thing in here?

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like if i show log files i have a few that are from previous streams

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would that mp4 be my transisiton

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i have a stinger transistion but that runs fine

pallid osprey Jun 8, 2019, 6:52 PM

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it shows it as "media source"

hollow horizon Jun 8, 2019, 6:55 PM

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i just messaged you a log file mrboost

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also my starting soon works fine and no loss while that runs.. everyone says that runs smooth

jade remnant Jun 8, 2019, 6:56 PM

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please post your log files here

hollow horizon Jun 8, 2019, 6:56 PM

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if i run my starting soon screen i am running at 60fps 0.9ms

pallid osprey Jun 8, 2019, 6:56 PM

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https://pastebin.com/Jmz3EXXX

Pastebin

03:20:17.665: CPU Name: Intel(R) Core(TM) i7 CPU 970 @ 3....

hollow horizon Jun 8, 2019, 6:57 PM

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thank you mrboost

nocturne pelicanBOT Jun 8, 2019, 6:57 PM

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@hollow horizon Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

hollow horizon Jun 8, 2019, 6:57 PM

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i just did .. well mrboost sent last log file

jade remnant Jun 8, 2019, 6:59 PM

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yeh, thats a pastebin, doesnt help with the report analyser. which is why it needs to be pasted here

hollow horizon Jun 8, 2019, 7:00 PM

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so .. i pulled last one but you said it didn't show live so even if you open and play around without streaming it still creates that log file? ... my question i guess is there a way to take an old log file and post it correctly in here or do i have to live stream like right now

jade remnant Jun 8, 2019, 7:01 PM

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either record or stream as i said earlier

hollow horizon Jun 8, 2019, 7:02 PM

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ok so i can record and it will give you the same results you need

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i just don't want to go live if i don't have to and if i have to can i do the test server

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and how long do you need? @jade remnant

jade remnant Jun 8, 2019, 7:04 PM

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if you want to go live then you can use the twitch tester. about 1 minute should be ok, make sure to replicate any issues as best you can

hollow horizon Jun 8, 2019, 7:05 PM

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https://obsproject.com/logs/8jyChpNpMNHP6flv

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hopefully that works

jade remnant Jun 8, 2019, 7:06 PM

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no session data

Restart OBS
Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
Stop your stream/recording.
Select Help > Log Files > Upload Current Log File. Copy the URL and paste it here.

📎 unknown.png

hollow horizon Jun 8, 2019, 7:06 PM

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i just did

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did that not work

jade remnant Jun 8, 2019, 7:07 PM

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there is no session data in the log

hollow horizon Jun 8, 2019, 7:09 PM

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ok going to do now for a bit longer hopefully that works

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https://obsproject.com/logs/p8f9Mg5yU_H-dXJO

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lets see if this one is the charm

jade remnant Jun 8, 2019, 7:18 PM

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here is your report https://h4ndy.eu/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2Fp8f9Mg5yU_H-dXJO
how-to links inside.

i would also say go into encoder settings and turn off pyscho-visual tuning

pallid osprey Jun 8, 2019, 7:18 PM

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72% encoder lag

jade remnant Jun 8, 2019, 7:18 PM

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88.8%

sacred harbor Jun 8, 2019, 7:19 PM

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@tight harness Hello, thank you for the suggestion, but wouldn't that means I have to build the entire Hype boss mechanic from scratch rather than just cosmetically make the change?

hollow horizon Jun 8, 2019, 7:20 PM

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pyscho-visual tuning did nothing on or off

jade remnant Jun 8, 2019, 7:21 PM

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its an added feature that adds strain if your pc cant handle it

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its not a pure fix

hollow horizon Jun 8, 2019, 7:22 PM

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i have already done everything in those links.. probably more than 3 times

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like i said it just started happening out of the blue..

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recently

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i know there was an update to obslive

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but when stream elements browser source is removed everytihng runs as it has before

#

i thought with everything being web based it would help with cpu usage?

pallid osprey Jun 8, 2019, 7:24 PM

#

are u using nvenc?

hollow horizon Jun 8, 2019, 7:24 PM

#

yes the new one..

#

i used the nvenc for about 6 months

#

and the new one when it came out

#

i also tried to switch to x264

jade remnant Jun 8, 2019, 7:26 PM

#

web based is for overlays and the bot etc. its still down to running obs and the programs on your pc

hollow horizon Jun 8, 2019, 7:27 PM

#

right .. but why would it drop frames that bad when i activate the streamelements overlays and just all of a sudden?

jade remnant Jun 8, 2019, 7:27 PM

#

are they animated?

hollow horizon Jun 8, 2019, 7:27 PM

#

yes very minimal it is the michaelangelo

pallid osprey Jun 8, 2019, 7:28 PM

#

it lags with out even going live correct?

hollow horizon Jun 8, 2019, 7:28 PM

#

correct i get the same result either way

#

but when i de activate the browser source it works fine

#

now when i go into task manager it shows all of the browser sources

jade remnant Jun 8, 2019, 7:29 PM

#

animated still adds load. plus there is no option for hardware accel on obs.live

pallid osprey Jun 8, 2019, 7:29 PM

#

under task manager, click the performance tab. what is the usage on your cpu, mem, and gpu

hollow horizon Jun 8, 2019, 7:29 PM

#

📎 unknown.png

jade remnant Jun 8, 2019, 7:31 PM

#

can you do a log without having the obs.live plugin?

hollow horizon Jun 8, 2019, 7:31 PM

#

cpu 40% mem 6.0 gpu 81%

pallid osprey Jun 8, 2019, 7:31 PM

#

whooaaa....

#

81%

#

do u have a game running?

hollow horizon Jun 8, 2019, 7:32 PM

#

yes

#

in the background right now with obs

jade remnant Jun 8, 2019, 7:32 PM

#

what game?

hollow horizon Jun 8, 2019, 7:32 PM

#

assassins creed origins

#

do ihave to uninstall obs live or can i just switch to obs?

pallid osprey Jun 8, 2019, 7:34 PM

#

Ah ok. I was like oh meh goodness. A game would explain it

hollow horizon Jun 8, 2019, 7:34 PM

#

lol

#

yeah see i just ran the game by hiding the live scene (browser source) and it runs at a solid 60fps and 1.8ms

#

and cpu usage goes down as well

#

the minute i turn the live scene on it jumps to 25-30 fps and high cpu usage and 40-50ms

#

but i had this overlay with stream elements for a while now.. i actually switched from streamlabs obs and loved it at first and last couple weeks just started spiking

lament blade Jun 8, 2019, 7:40 PM

#

i closed chat and recernt event

#

how do i add

hollow horizon Jun 8, 2019, 7:40 PM

#

everyone must be at a loss like me lol

twin sentinel Jun 8, 2019, 7:41 PM

#

@lament blade StreamElements on top in OBS > Chat/Activity Feed.

hollow horizon Jun 8, 2019, 7:42 PM

#

@pallid osprey @jade remnant ?

#

so right on the help guide it shows Browser sources are performance killers... i thought that was suppose to help

pallid osprey Jun 8, 2019, 7:43 PM

#

I'm pondering. Also getting the kids ready

#

How many browser sources do u have on your live?

hollow horizon Jun 8, 2019, 7:47 PM

#

1

hexed violet Jun 8, 2019, 7:50 PM

#

just signed up for SE Pay, but i use SLOBS, is there a way to get dono alerts to activate in SLOBS ?

hollow horizon Jun 8, 2019, 7:52 PM

#

should it matter how many things i have in that one browser source? or why task manager would load all of them at once?

twin sentinel Jun 8, 2019, 7:54 PM

#

@hexed violet You can create an overlay with an alert box at streamelements and add this to your SLOBS. But we are not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

pallid osprey Jun 8, 2019, 7:57 PM

#

@hollow horizon try removing and then adding that BS to a different scene and see if it does the same

hollow horizon Jun 8, 2019, 7:59 PM

#

HAHA i thoguht bs was something else then i put it together lol

pallid osprey Jun 8, 2019, 7:59 PM

#

Hahaha after I typed it was like ehhh I don't think that was the best choice

hollow horizon Jun 8, 2019, 8:00 PM

#

so remove it from like my live scene and put in like just chatting and then play the game?

#

i was like whoa no need for hostility LOl

pallid osprey Jun 8, 2019, 8:00 PM

#

Eating goldfish crackers with one hand and typing with the other. I got lazy. So does it lag if a game isn't running?

hollow horizon Jun 8, 2019, 8:02 PM

#

no.. only when i activate the browswer sources really

#

like even if i do my stinger transistion it goes to 55fps and 4ms

#

but nothing as heavy

#

but it just started with any game i play

#

but again if i remove the browswer source it runs perfectly fine and streams beauitufl

pallid osprey Jun 8, 2019, 8:04 PM

#

U recently update Nvidia driver's?

hollow horizon Jun 8, 2019, 8:04 PM

#

yes

#

twice i think

pallid osprey Jun 8, 2019, 8:04 PM

#

Just wondering if a driver is causing it

hollow horizon Jun 8, 2019, 8:05 PM

#

but also lags a bit when my alerts come in unless it sits at 60

raven jolt Jun 8, 2019, 8:06 PM

#

obs is saying it cant connect to my twitch account or my steam key, any ideas ?

pallid osprey Jun 8, 2019, 8:06 PM

#

You try manually entering ur key?

raven jolt Jun 8, 2019, 8:06 PM

#

nope let me try

pallid osprey Jun 8, 2019, 8:08 PM

#

If that doesn't work. U will need to enable 2-way auth

raven jolt Jun 8, 2019, 8:10 PM

#

was the 2 way, thank you

pallid osprey Jun 8, 2019, 8:11 PM

#

No problem

rapid oxide Jun 8, 2019, 8:13 PM

#

Looks like streamelements is forcing you to connect with tiltify now instead of posting the campaign url

#

Once you connect, the alerts don't work at all

#

Is there a way to just paste in the links like the good ole days

#

And I don't think there's anyway to test a tiltify alert, right?

twin sentinel Jun 8, 2019, 8:15 PM

#

I think you can test the alerts via the emulating tool in the overlay and then at the very top at Other > Tiltify
But I am sorry, as I don't have an info about the campaign url.

rapid oxide Jun 8, 2019, 8:17 PM

#

Thank you @twin sentinel

hollow horizon Jun 8, 2019, 8:17 PM

#

any more ideas @pallid osprey

#

just don't use overlays lol

rapid oxide Jun 8, 2019, 8:19 PM

#

When I use the test function to test the tiltify alert, it also activates my tip alert and vice versa

pallid osprey Jun 8, 2019, 8:20 PM

#

@hollow horizon did you delete it and add it to a different scene

twin sentinel Jun 8, 2019, 8:20 PM

#

@rapid oxide I am sorry, but I am not that savy with the tiltify alerts.

rapid oxide Jun 8, 2019, 8:21 PM

#

Deleted my tiltify alert, and now my tip alert is still playing the sound from the tilitfy alert I deleted, lol

twin sentinel Jun 8, 2019, 8:21 PM

#

eh ok....

hollow horizon Jun 8, 2019, 8:22 PM

#

yes and same thing @pallid osprey

rapid oxide Jun 8, 2019, 8:22 PM

#

This is so weird

topaz vigil Jun 8, 2019, 8:24 PM

#

Hey! new to Elements, im making my overlay scenes now. Is there a way to import/copy your alertbox settings from one scene to the other so they match? right now when i add Alertbox on my new 2nd scene the settings are default again 😕

twin sentinel Jun 8, 2019, 8:25 PM

#

Select the scenes in the layers and then hit the two papers with the red dot.

topaz vigil Jun 8, 2019, 8:26 PM

#

Thank you! i suck orbA

pallid osprey Jun 8, 2019, 8:35 PM

#

@hollow horizon honestly at this point, I'm plum out of ideas. I would check over at the obs discord and see if anyone else might have a idea or at least has the same issue

hollow horizon Jun 8, 2019, 8:37 PM

#

hope they can help because this is a streamelements browser source / obslive which is also a streamelements plugin

echo fiber Jun 8, 2019, 8:38 PM

#

Hi, guys! Anybody knowledgable on timers? Been having a problem with them posting one after the other quite rapidly. I know it's to do with how the timers on them are setup, but I'm not sure the optimal way to set them up 😦

twin sentinel Jun 8, 2019, 8:39 PM

#

Here is a setup guide: https://discordapp.com/channels/141203863863558144/199460642975907840/508911738528333849

rapid oxide Jun 8, 2019, 8:42 PM

#

The tiltify alert box simply doesn't work when actual donations are made

echo fiber Jun 8, 2019, 8:46 PM

#

@twin sentinel Thanks! Just trying to make sense of it. Currently, I have all timers set to 5 chat lines, but the actual timer goes up in increments of 5, so 5 mins, 10 mins, 15 mins, etc. Now and then, this causes the timers to go off very rapidly.

Would I change the chat lines for this?

twin sentinel Jun 8, 2019, 8:48 PM

#

yeah, you can try this.

echo fiber Jun 8, 2019, 8:49 PM

#

Thanks 😃

crystal stag Jun 8, 2019, 8:52 PM

#

Hello! In OBS live it says that I am streaming. But on twitch it does not say that I am live. Does anyone know what could cause that?

elfin rover Jun 8, 2019, 8:53 PM

#

Hi all! Does anyone know how to properly set up a cheer alert for an exact bit amount? I tried to set two up, but they both play at the same time even though I used different amounts for them. I'm sure it's something really simple I'm missing, but I'm not sure what.

hollow horizon Jun 8, 2019, 8:53 PM

#

@pallid osprey they are saying its a streamelements issue 😦

#

they said sounds like it could of been an update or something because if i remove the source and it works fine then enable and thats when the problems occur obs is running fine

#

is there any way to make a local file out of it and try it locally vs cloud based @pallid osprey

waxen swallow Jun 8, 2019, 8:57 PM

#

Is there anyway to fix the tiltfy alert? This is already day 4 of it being broken. Extremely frustrating .

restive oak Jun 8, 2019, 8:59 PM

#

Trying to add video to follower alerts got the video added but it will not play when I test the alert it only pops up as a picture any help would be great

twin sentinel Jun 8, 2019, 9:00 PM

#

@elfin rover What variations have you created for your cheer alert exactly?

elfin rover Jun 8, 2019, 9:02 PM

#

I made two variations and assigned them to two different alerts. So one variation has the condition set to exact, the requirement amount as 111, and the chance % as 100. The other one has the exact same setup except the requirement amount is set to 75.

twin sentinel Jun 8, 2019, 9:02 PM

#

@restive oak What browser are you using?

#

assigned them to two different alerts? What do you mean by that?

pallid osprey Jun 8, 2019, 9:05 PM

#

yea there is. what was the theme package?

hollow horizon Jun 8, 2019, 9:06 PM

#

did you see @pallid osprey

lament blade Jun 8, 2019, 9:06 PM

#

Hey, any word on SE song request support for soundcloud links?

pallid osprey Jun 8, 2019, 9:07 PM

#

@hollow horizon i need to know what the theme u use is so i can pull the webm from the layout

hollow horizon Jun 8, 2019, 9:07 PM

#

michaelangelo i believe

#

to be honest i really don't want to go back to streamlabs obs

#

cause one person in there told me to use only local files lol

#

sorry

#

machiavelli

#

animated super theme

pallid osprey Jun 8, 2019, 9:09 PM

#

there is a list a mile long of SE users with out a problem. u can still try out obs studio and add all your browser sources.

restive oak Jun 8, 2019, 9:10 PM

#

@twin sentinel using OBS and chrome for browser

hollow horizon Jun 8, 2019, 9:11 PM

#

but i just opened streamlabs obs... had streamelements in there prior ran the same test and it does same thing.. when i disable the streamelements side of things it runs perfectly

pallid osprey Jun 8, 2019, 9:11 PM

#

have u tested the static verison?

hollow horizon Jun 8, 2019, 9:11 PM

#

no

#

but again just all of a sudden 😦

pallid osprey Jun 8, 2019, 9:12 PM

#

i have to run to the store to get mile for a sick one. i will be bad

hollow horizon Jun 8, 2019, 9:12 PM

#

k

pallid osprey Jun 8, 2019, 9:12 PM

#

test the static them, i shall let u know whem im back

twin sentinel Jun 8, 2019, 9:13 PM

#

@restive oak can you send me the video file via PM please, so I can test it myself.

restive oak Jun 8, 2019, 9:18 PM

#

@twin sentinel I will when I get back on PC

topaz sedge Jun 8, 2019, 9:21 PM

#

how to enable the command store in chat? I don't see it as setting it up on stream elements

hollow horizon Jun 8, 2019, 9:21 PM

#

Static does the same thing @pallid osprey

#

frustrating

#

lol

topaz sedge Jun 8, 2019, 9:22 PM

#

as a new command

hollow horizon Jun 8, 2019, 9:22 PM

#

but the minute i hide the browser source everything runs smooth including webcam.. i even removed the kappagen i just added within streamelements.. so it is definately something with loading the browswer source

twin sentinel Jun 8, 2019, 9:23 PM

#

@topaz sedge What do you mean exactly, you can add commands here: https://streamelements.com/dashboard/bot/commands/custom

pallid osprey Jun 8, 2019, 9:26 PM

#

Download obs studio and test it. You should be able to export your layout then import it in obs studio @hollow horizon

reef basin Jun 8, 2019, 9:50 PM

#

My bot modules page wont load

twin sentinel Jun 8, 2019, 9:51 PM

#

What browser are you using?

reef basin Jun 8, 2019, 9:51 PM

#

Mircosoft edge

twin sentinel Jun 8, 2019, 9:52 PM

#

Try it in chrome please.

hollow horizon Jun 8, 2019, 9:52 PM

#

i did that already.. no matter what i use the minute i put anything from streamelements in it drops my fps @pallid osprey

#

i even tried to create a blank overlay with nothing on it and it still drops fps

#

any browser source from stream elements..

#

i created my own browser source and no issue

reef basin Jun 8, 2019, 9:54 PM

#

Did not work @twin sentinel

twin sentinel Jun 8, 2019, 9:55 PM

#

What are you seeing when trying to access the page?

reef basin Jun 8, 2019, 9:55 PM

#

A loading circle when i press modules

twin sentinel Jun 8, 2019, 9:56 PM

#

Try cearing cache please.

hollow horizon Jun 8, 2019, 9:56 PM

#

is there a tier 2 @pallid osprey where we could figure this out .. it has something to do with streamelements browser source not sure why it just started happening though

#

was there any updates or a settings within streamelements itself?

pallid osprey Jun 8, 2019, 9:57 PM

#

I'm almost home

hollow horizon Jun 8, 2019, 9:57 PM

#

this is weird

pallid osprey Jun 8, 2019, 9:57 PM

#

I'm gonna send a link when I get home

hollow horizon Jun 8, 2019, 9:57 PM

#

ok

#

a link for something to try or a link for a different support

reef basin Jun 8, 2019, 9:57 PM

#

Still nothing @twin sentinel

#

It loaded now

rocky hull Jun 8, 2019, 10:03 PM

#

how do i add an overlay to obs?

rigid verge Jun 8, 2019, 10:06 PM

#

overlay emulation isnt working, anyone knows how to fix it?

nocturne pelicanBOT Jun 8, 2019, 10:12 PM

#

@rocky hull To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

twin sentinel Jun 8, 2019, 10:12 PM

#

@rigid verge Is it working in the overlay editor?

rigid verge Jun 8, 2019, 10:13 PM

#

no

#

nothing shows up

faint sail Jun 8, 2019, 10:13 PM

#

twitch will not allow me to see a key to apply to obs

rigid verge Jun 8, 2019, 10:13 PM

#

even with default settings

twin sentinel Jun 8, 2019, 10:13 PM

#

Are the events activated in the alert box?

rigid verge Jun 8, 2019, 10:13 PM

#

yes, they are

twin sentinel Jun 8, 2019, 10:13 PM

#

Have you deleted and recreated the alert box widget?

rigid verge Jun 8, 2019, 10:14 PM

#

@twin sentinel yes, it didnt help

twin sentinel Jun 8, 2019, 10:15 PM

#

Are you emulating the evets via the blue bell at the bottom?

rigid verge Jun 8, 2019, 10:15 PM

#

yes

nocturne pelicanBOT Jun 8, 2019, 10:16 PM

#

@rigid verge To invite managers to your dashboard, Click on your Channel Name at the top of the dashboard and scroll down to Settings. Click the drop down arrow to expand your channel managers and then create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control) Check this video out for more help: https://youtu.be/zl_h-ttZDF0

twin sentinel Jun 8, 2019, 10:16 PM

#

Can you please send me the link via PM?

covert nymph Jun 8, 2019, 10:19 PM

#

Hi, I'm trying to use the editor to edit a pre made rotating pop up aler t for bits, subs etc but the editor keeps crashing on chrome?

📎 unknown.png

pallid osprey Jun 8, 2019, 10:20 PM

#

do u have any addons on your chrome?

covert nymph Jun 8, 2019, 10:20 PM

#

just adblocker

mighty owl Jun 8, 2019, 10:47 PM

#

Hey guys, im dropping frames and idk why, it worked fine 2 days ago and when i try to stream now, it drops frames, ive restarted pc and everything

ivory crystal Jun 8, 2019, 10:48 PM

#

i was wondering if there is a step by step guide to how to stream obs on twitch?

pallid osprey Jun 8, 2019, 10:49 PM

#

@mighty owl can you post a log?

mighty owl Jun 8, 2019, 10:50 PM

#

how do i do that

nocturne pelicanBOT Jun 8, 2019, 10:50 PM

#

Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

mighty owl Jun 8, 2019, 10:51 PM

#

https://obsproject.com/logs/DXxcj8CpcAMQAUCy

pallid osprey Jun 8, 2019, 10:51 PM

#

i love how the bot does the trashcan emote, like its steppin back like koby

mighty owl Jun 8, 2019, 10:51 PM

#

lmao

#

ive lowered my bitrate from the last time it worked, lowered fps etc like AHHHH its annoying me

pallid osprey Jun 8, 2019, 10:52 PM

#

there is no stream in this log file

#

also. @mighty owl https://obsproject.com/wiki/How-to-disable-Windows-10-Gaming-Features

Wiki - How To Disable Windows 10 Gaming Features | OBS

Certain Windows 10 gaming features can cause rendering and encoding issues when using OBS. It is recommended you disable them to ensure OBS performs at its best. As of March 2019,…

#

also u have the wrong color format

#

📎 unknown.png

twin sentinel Jun 8, 2019, 10:54 PM

#

@ivory crystal This is a guide for the OBS.Live NVENC: https://www.youtube.com/watch?v=peg4DZOAocs

mighty owl Jun 8, 2019, 10:55 PM

#

how did that get changed? like i never touched any of that

ivory crystal Jun 8, 2019, 10:57 PM

#

thank you @twin sentinel

slow pulsar Jun 8, 2019, 11:09 PM

#

Hello, I'm trying to configure the alert box on streamelements but i noticed there is not a follower alert option, only sub/sponsor?/superchat? and tip.

twin sentinel Jun 8, 2019, 11:09 PM

#

Are you on your youtube account by any chance?

slow pulsar Jun 8, 2019, 11:11 PM

#

I have no idea 😅

#

how can I tell?

#

I literally just started using this a minute ago so I'm a rookie with Streamelements. 😂

twin sentinel Jun 8, 2019, 11:13 PM

#

At the very top, where it says channel, are you on your youtube, or your twtich account?

slow pulsar Jun 8, 2019, 11:14 PM

#

ah it said youtube. I guess that's the problem!

#

Thank you @twin sentinel !

cyan plaza Jun 9, 2019, 12:22 AM

#

hello there , can u tell me why my overlay appaear disaspaer on my stream i give u a clips when u can see that "look on the back on the sreen pliz " thx https://clips.twitch.tv/SourNastySalsifyKeyboardCat

Twitch

my overlay flash! - Clip of SanguaTV - Twitch Clips

Clip of SanguaTV Playing DayZ - Clipped by SanguaTV

▶ Play video

twin sentinel Jun 9, 2019, 12:33 AM

#

@cyan plaza Try to reload the overlay via the activity feed please. Also what OBS version are you on?

cyan plaza Jun 9, 2019, 12:34 AM

#

i have reload 5 times and my obs it is the last version 23.1.0

twin sentinel Jun 9, 2019, 12:38 AM

#

When you hide the ovleray source, does the flickering stop?

cyan plaza Jun 9, 2019, 12:39 AM

#

yes

twin sentinel Jun 9, 2019, 12:48 AM

#

Do you have hardware acceleration enabled in the advanced settings in your OBS?

cyan plaza Jun 9, 2019, 12:53 AM

#

yes i have

amber parcel Jun 9, 2019, 12:54 AM

#

Hey, me and a friend are trying to set up !bet on our streams like maryjleee uses. the betting system responds after 1 second with a win or lose option. its the streamelements bot that responds to !bet. we're having difficulty figure out the setting. would anyone be able to assist?

twin sentinel Jun 9, 2019, 12:54 AM

#

@cyan plaza Is it better when you disable the setting and restart OBS?

amber parcel Jun 9, 2019, 12:54 AM

#

like betting currency at a casino

cyan plaza Jun 9, 2019, 12:54 AM

#

oki i try Benno thx!

bitter shoal Jun 9, 2019, 12:55 AM

#

I need help.

nocturne pelicanBOT Jun 9, 2019, 12:55 AM

#

@bitter shoal Welcome to the support channel! Please let us know how we can assist you today and a member of the support staff will be with you as soon as possible.

bitter shoal Jun 9, 2019, 12:55 AM

#

Stream Key & Preferences
Failed to load channel properties. Please refresh the page and try again.

#

It says that when I try to get my key of twitch

twin sentinel Jun 9, 2019, 12:56 AM

#

Try to enable 2FAuthentifiaction.

bitter shoal Jun 9, 2019, 12:56 AM

#

Alrighty

#

It works noowwwww

twin sentinel Jun 9, 2019, 12:57 AM

#

@amber parcel I could not find the channel you are referring to.
But we have the modules roulette and !raffle for example.

bitter shoal Jun 9, 2019, 12:57 AM

#

Thank you so much.

twin sentinel Jun 9, 2019, 1:00 AM

#

got it thx. will try to take a look.

amber parcel Jun 9, 2019, 1:00 AM

#

if you watch her chat for a few minutes you will see !bet then a win or lose response from streamelements

twin sentinel Jun 9, 2019, 1:03 AM

#

This seems to be the renamed !roulette command.

amber parcel Jun 9, 2019, 1:07 AM

#

can you make a suggestion on how to change roulette command to bet/

twin sentinel Jun 9, 2019, 1:07 AM

#

Go here https://streamelements.com/dashboard/bot/commands/default and rename the command.

#

Make sure to disable/rename the default !bet-command.

amber parcel Jun 9, 2019, 1:08 AM

#

thank you!

#

we're going to try it now

#

OMG it worked!

#

thank you so much @twin sentinel

vagrant karma Jun 9, 2019, 1:42 AM

#

Working on the loyalty system in Streamelements. I have my donations set up through streamlabs. Will the loyalty system still pick up that someone donated, or does it have to be through streamelements?

twin sentinel Jun 9, 2019, 1:43 AM

#

It has to be through the streamelements tipping link, to be registered.

vagrant karma Jun 9, 2019, 1:43 AM

#

ok, thank you

sudden sluice Jun 9, 2019, 1:54 AM

#

Could anybody help me with my problem?

nocturne pelicanBOT Jun 9, 2019, 1:54 AM

#

@sudden sluice Welcome to the support channel! Please let us know how we can assist you today and a member of the support staff will be with you as soon as possible.

tranquil radish Jun 9, 2019, 1:57 AM

#

for streamelements how do u swicth from twitch to youtube

sudden sluice Jun 9, 2019, 1:57 AM

#

Well I wanted to stream tonight but it appears that my stream key unsaved so I go to twitch and twitch says that it failed to load channel properties and wont let me get my stream key is there a way that I can maybe get the code from StreamElements since it is bugged?

twin sentinel Jun 9, 2019, 1:57 AM

#

Try to enable your 2Fauthentication to access your stream key.

#

@tranquil radish Are you referring to OBS.Live?

sudden sluice Jun 9, 2019, 1:58 AM

#

Where do I go too 2F?

twin sentinel Jun 9, 2019, 1:58 AM

#

https://help.twitch.tv/s/article/two-factor-authentication-with-authy?language=en_US

sudden sluice Jun 9, 2019, 1:59 AM

#

Thanks

tranquil radish Jun 9, 2019, 2:00 AM

#

no

#

i was told that i could record a video for youtube using stream elements but im on my twitch account and i donn't know how to switch to my youtube account

twin sentinel Jun 9, 2019, 2:03 AM

#

You can either download the past broadcast from twitch or recoed it to your drive while you stream it to twitch.

tranquil radish Jun 9, 2019, 2:03 AM

#

k

jolly basin Jun 9, 2019, 2:08 AM

#

Is anyone having issues with host alerts? I am not getting any at all.

nocturne pelicanBOT Jun 9, 2019, 2:08 AM

#

@jolly basin Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

All manual host events (0 hosts included and if filter set to 0)
All hosts coming from an online channel. If the hosting channel has been offline, we do not show it
All auto host events with at least 1 viewer

jolly basin Jun 9, 2019, 2:11 AM

#

Thank you how to tell if the host is coming from online or offline channel?

twin sentinel Jun 9, 2019, 2:12 AM

#

When the channel was Live, it was an online channel, otherwise it was an offline one.

gusty bobcat Jun 9, 2019, 2:14 AM

#

it keeps saying invalid path or connection URL what does that mean

twin sentinel Jun 9, 2019, 2:14 AM

#

Check your stream key, or your connected account with OBS.

gusty bobcat Jun 9, 2019, 2:14 AM

#

ok thank you

pallid osprey Jun 9, 2019, 2:46 AM

#

Enable 2way authorization

#

Authentication

gusty bobcat Jun 9, 2019, 2:53 AM

#

i cant access my stream key

pallid osprey Jun 9, 2019, 2:59 AM

#

Did u enable 2way authentication?

gusty bobcat Jun 9, 2019, 2:59 AM

#

yes

pallid osprey Jun 9, 2019, 3:00 AM

#

How are you accessing your key? Going to twitch?

gusty bobcat Jun 9, 2019, 3:01 AM

#

yea going to twitch

pallid osprey Jun 9, 2019, 3:01 AM

#

Are you getting a error?

gusty bobcat Jun 9, 2019, 3:01 AM

#

yes

#

oh i fixed it

pallid osprey Jun 9, 2019, 3:02 AM

#

Cool

upper pendant Jun 9, 2019, 3:09 AM

#

When I go to Revenue History and click on the Tipper to search by email address, nothing comes up. Not even the tip I clicked on.

tidal bobcat Jun 9, 2019, 3:21 AM

#

Anybody know how to update your email on Stream Elements? I can see my email in my settings but there's no button to update it.

lament blade Jun 9, 2019, 4:49 AM

#

Having trouble getting my stream key

pallid osprey Jun 9, 2019, 4:56 AM

#

@lament blade https://help.twitch.tv/s/article/two-factor-authentication-with-authy?language=en_US

lament blade Jun 9, 2019, 5:01 AM

#

Its like not letting me check my stream key

versed marsh Jun 9, 2019, 5:03 AM

#

Hi guys and girls. Is there any reason i can't open my "Chat Stats" from the StreamElements page? It starts to load then shows a 404 error. Is this a know issue, work arounds, etc? Thanks in advance for your help.

bleak ice Jun 9, 2019, 5:42 AM

#

Hello, there is really huge problem with my media request. Settings dont work at all. The only thing working is skip amount rest isnt. Queue limit, time lenght of songs, banned tags, banned links eveything doesnt work.

formal monolith Jun 9, 2019, 5:58 AM

#

Is there a command to show how many followers you have?

plain venture Jun 9, 2019, 6:10 AM

#

yeah that would be great to know how to do

#

@formal monolith

sudden arrow Jun 9, 2019, 6:32 AM

#

I have a problem with the Twitch stream key, it keeps saying to refresh the page, but every time I do that, it doesn't go away. I've even tried to reset my computer, but even then it still pops up that message.

thorny flax Jun 9, 2019, 6:49 AM

#

what does importing streamlabs do?
i do have a log of past donations on there does it transfer those and what else?
because when i switched to streamelements i started fresh. (LOVING IT SO MUCH tbh)

grave lance Jun 9, 2019, 7:58 AM

#

After giving it allot of ThonkTriangle is it possibe to have two stream element accounts so I can hold to give aways concurrently

twin sentinel Jun 9, 2019, 7:59 AM

#

@grave lance I am sorry, but I don't understand what you are trying to do.

#

@sudden arrow Try to enable the 2Fauthentification.

#

@formal monolith @plain venture Thereis a variable you can use in the response of a custom command: ${channel.followers}

#

@versed marsh Have you renamed yourself recently? What is your old twitch name and what is your new one?

grave lance Jun 9, 2019, 8:02 AM

#

at the moment you can only have one giveaway with one stream elements account, so I thought if I opened another account could I use it for the same stream and attach a twitch user account to it as a bot, for the secound giveaway to run at the same time

twin sentinel Jun 9, 2019, 8:02 AM

#

@bleak ice What is your exempted user level set to?

#

@grave lance I have never tested that and I am not 100% sure, if it will work.
But to get it work, you would need to use the custom bot feature when you want to have two bots in your channel.

grave lance Jun 9, 2019, 8:06 AM

#

what do you mean by custom bot, do you mean in name and set it as a mod to the same stream

versed marsh Jun 9, 2019, 8:08 AM

#

@twin sentinel i renamed myself a month or so ago. I'll try with my old name and see if that works... Thanks.

twin sentinel Jun 9, 2019, 8:08 AM

#

Please let me know your old name and your new name and I can try to reach out to a staff, to fix it.

#

@grave lance You can create two giveaways on two accounts. Then make the people join one giveaway via chat and the public page and maybe create a command with the public page to the other giveaway.
Notice that there are no loyalty points on the second bot.
Or you could try to get one bot as your normal bot and one as a remaned bot through groundcontrol or OBS.Live in your channel.
But as stated this is a workaround, and it is not tested in detail.

grave lance Jun 9, 2019, 8:13 AM

#

I am doing a sub only giveaway, and one for all the members in my discord and it will run till the goal is hit then a drawing would be held

#

your giveaway does not expire till I bring it to an end and make a drawing

#

and that is what I like about it

twin sentinel Jun 9, 2019, 8:15 AM

#

Yes, then you can try to create the sub giveaway on your main account and the nojn sub giveaway on the other account, for free, without ticket costs.

grave lance Jun 9, 2019, 8:16 AM

#

correct neither require points

#

you jus have to be a sub to win, and that is to drive up my subs

#

only one ticket is given

#

per person

twin sentinel Jun 9, 2019, 8:18 AM

#

You can limit the giveaway to sub only and make the first ticket for free and limit to one per peson.

grave lance Jun 9, 2019, 8:20 AM

#

ok I will create another twitch account make it a mod and all I need to know is how to change the word from !ticket to !something else for the other account

twin sentinel Jun 9, 2019, 8:21 AM

#

That would be here https://streamelements.com/dashboard/bot/commands/default at the !join

grave lance Jun 9, 2019, 8:29 AM

#

so I would not need a secound accout all I would have to do is have the do is have the ppl who sub do !giveaway and the ppl who join discord !join the and they would work at the same time then correct

#

am I right

#

becuase one would be a raffle and one would be a give away

twin sentinel Jun 9, 2019, 8:31 AM

#

To get two accounts working in your channel at the same time, you can try to connect one as the normal account and one via the reanme feature, with ground control or OBS.Live.
Then you can adjust the commands in these two bot accounts, to make them not overlap each other.

grave lance Jun 9, 2019, 8:32 AM

#

I want them both to run at the same time

#

one will just reach its goal befoe the other

twin sentinel Jun 9, 2019, 8:33 AM

#

you cannot have two bot accounts with the same name in your channel, so you need to reanme one of them, to get two bots with two giveaways in your channel.

versed marsh Jun 9, 2019, 8:34 AM

#

@twin sentinel that's awesome, thanks. My old name was mrjexodus, and my new name is jexodus.
I changed it on the 3rd of Feb. Will that mean I'll have no stats for my streams since then?

twin sentinel Jun 9, 2019, 8:34 AM

#

Be aware, I have no testef this myseld. This is just an idea, how to get it working.

grave lance Jun 9, 2019, 8:34 AM

#

ok i understand now

#

if I get it working tonight I will give you the how I made it work here so you will no and it will be tested

lament blade Jun 9, 2019, 9:29 AM

#

Is there a unified alert box option?

twin sentinel Jun 9, 2019, 9:31 AM

#

Sorry, what do you mean with unified alert box?

lament blade Jun 9, 2019, 9:45 AM

#

I wanna have all my alerts for my overlays be the same but I switch to others and they are different. Im using a pre made theme btw

twin sentinel Jun 9, 2019, 9:46 AM

#

You can copy widgets between overlays.

delicate forum Jun 9, 2019, 9:54 AM

#

is there a way to trigger kappagen with a chat command and not an event?

twin sentinel Jun 9, 2019, 9:55 AM

#

There is a default command !kappagen

gentle yoke Jun 9, 2019, 10:13 AM

#

Hello everyone, Just Started to Stream Just Dance and i was wondering if there was a way to have viewers request songs so i don't miss any?

delicate forum Jun 9, 2019, 10:17 AM

#

@twin sentinel i've set up kappagen with my own emotes but it's only triggered by events. i can't find a way to trigger it with a command in chat

twin sentinel Jun 9, 2019, 10:21 AM

#

@delicate forum Is the default command !kappagen enabled here: https://streamelements.com/dashboard/bot/commands/default

#

@gentle yoke I only know that people can request songs for the StreamElements MediaRequest.

slender ice Jun 9, 2019, 11:00 AM

#

hey, im trying to remove an account i want to combine with my current one. it asks for a JWT token, what is that?

nocturne pelicanBOT Jun 9, 2019, 11:00 AM

#

You can find your JWT token on your account channels page: https://streamelements.com/dashboard/account/channels
(Don't forget to click on "Show Secrets")

slender ice Jun 9, 2019, 11:03 AM

#

what if it asks for a mail and i dont have mail there?

twin sentinel Jun 9, 2019, 11:04 AM

#

Try the same as your log in account email.

slender ice Jun 9, 2019, 11:05 AM

#

it says missing @ @twin sentinel

twin sentinel Jun 9, 2019, 11:06 AM

#

have you entered a valid emailadress?

slender ice Jun 9, 2019, 11:07 AM

#

oh yeah i tried my YT email

#

it says invalid

lament blade Jun 9, 2019, 11:09 AM

#

Hi, im trying to change my streamelements bot name but im not sure how to can someone kindly help me out ?

nocturne pelicanBOT Jun 9, 2019, 11:09 AM

#

@lament blade Custom bot name requirements

StreamElements bot modded and in chat
Active overlay with alerts
StreamElements tipping page in the panels below the stream (!panels)
OBS.Live or Ground Control open
Create a twitch account for the name you want to use or run the bot under your own name
Custom bot name doesn't work on Mac

slender ice Jun 9, 2019, 11:10 AM

#

@twin sentinel

twin sentinel Jun 9, 2019, 11:10 AM

#

You want to have two accounts merged correct?

slender ice Jun 9, 2019, 11:12 AM

#

Yes, i have a current twitch i wanna keep it, and i wanna add to it my yt channel

twin sentinel Jun 9, 2019, 11:13 AM

#

Please DM me both channel names and both JWT Tokens. I will try to reach out to a staff, to merge these two accounts.

slender ice Jun 9, 2019, 11:13 AM

#

But I already opened bu mistake an account with the YT channel, so I need to close the new account

#

Ok thanks

lament blade Jun 9, 2019, 11:25 AM

#

Hi, so i already have the bot modded and in chat, also have active overlays with alerts, set up tipping page in panel and downloaded ground control. Created a twitch account for the bot so what do i do next?

twin sentinel Jun 9, 2019, 11:29 AM

#

Then log in to ground control with your man account and switch to the settings and connect your bot account.

pastel bramble Jun 9, 2019, 11:29 AM

#

Is there a way I can resize my jar without having the jar disappear when changing the size?

twin sentinel Jun 9, 2019, 11:34 AM

#

@pastel bramble In the settings of the cup, there is a Cup scale.

pastel bramble Jun 9, 2019, 11:36 AM

#

Oh ok thank you

lament blade Jun 9, 2019, 11:49 AM

#

is there a way to sign out from ground control? seems like i have log in with my bot account instead

twin sentinel Jun 9, 2019, 11:50 AM

#

Delte the JWT-Token.

urban prairie Jun 9, 2019, 11:55 AM

#

Hey i want to delete my account ?

lament blade Jun 9, 2019, 11:56 AM

#

deleted the jwt tokene but when i try to login it keeps bringing me back to the bot account

twin sentinel Jun 9, 2019, 11:57 AM

#

@urban prairie Why do you want to delete your account? Is there anything we can help you with?

#

@lament blade So you delete the JWT token in ground control and log in with your main account again? Make sure you are not logged in with the bot account to twitch.

urban prairie Jun 9, 2019, 11:58 AM

#

I stop the streams for now and i want to delete my account pls

worthy badge Jun 9, 2019, 11:59 AM

#

Twitch account, you mean?

urban prairie Jun 9, 2019, 11:59 AM

#

No Se

#

how i can delete him

worthy badge Jun 9, 2019, 12:01 PM

#

At the account page in your dashboard or sending an email to reem@StreamElements.com

urban prairie Jun 9, 2019, 12:02 PM

#

where in my dashboard

#

i see this

#

where is my JWT token

#

?

lament blade Jun 9, 2019, 12:04 PM

#

@twin sentinel didnt work, the jwt token still takes me back to my bot account :/

twin sentinel Jun 9, 2019, 12:05 PM

#

Are you auto logged in, or do you need to enter the account info when trying to log in to GroundControl?

urban prairie Jun 9, 2019, 12:06 PM

#

where is my JWT token
?

#

@twin sentinel

nocturne pelicanBOT Jun 9, 2019, 12:06 PM

#

@urban prairie You can find your JWT token on your account channels page: https://streamelements.com/dashboard/account/channels
(Don't forget to click on "Show Secrets")

lament blade Jun 9, 2019, 12:07 PM

#

theres only the option to login in via streamelements.com am already logged in on my main account on the web, did appear the authenticate for my main but still shows my bot account in ground control

twin sentinel Jun 9, 2019, 12:10 PM

#

Try to log out of twitch, and streamelements and then try to log in to your ground control.

lament blade Jun 9, 2019, 12:10 PM

#

alright

#

still doesnot work 😦

twin sentinel Jun 9, 2019, 12:20 PM

#

Let's move in to DMs.

urban prairie Jun 9, 2019, 12:22 PM

#

My account is still not deleted

twin sentinel Jun 9, 2019, 12:22 PM

#

It can take some time to delete your account.

cerulean cradle Jun 9, 2019, 12:49 PM

#

Is there a way to fade the latest subscriber/follower widget after some period of time? Or would I need to use an alert style box for it?

twin sentinel Jun 9, 2019, 12:49 PM

#

There is a custom widget in #widget-share which does nearly the same. To adjust it, you would need a it of coding experience.

cerulean cradle Jun 9, 2019, 12:50 PM

#

thanks I'll take a look

sacred harbor Jun 9, 2019, 1:00 PM

#

Speaking of custom widgets, is there a way to customize the css in an editor of the Hypeboss without completely starting it from scratch?

twin sentinel Jun 9, 2019, 1:01 PM

#

Not that I am aware of.

wanton mango Jun 9, 2019, 1:07 PM

#

You could possibly put your overlay link into chrome and open it as a tab, then inspect the hype boss and then override it in OBS' css editor, but I'm not sure how well or not it'll work overall.

#

📎 unknown.png

cerulean cradle Jun 9, 2019, 1:27 PM

#

Is there a way to force all caps case in alert boxes?

jade remnant Jun 9, 2019, 1:29 PM

#

text settings, and look for the Tt icon in the pannel

cerulean cradle Jun 9, 2019, 1:29 PM

#

appreciate it!

vestal remnant Jun 9, 2019, 2:18 PM

#

Hello. Why is the media request almost never working correctly? :/

#

Either the chat bot blocks the link even though I have no filters on or it puts a movie trailer into the song queue...

lament blade Jun 9, 2019, 2:23 PM

#

I still cannot figure out how to find my steam key.

#

Nvm got it thanks

twin sentinel Jun 9, 2019, 2:40 PM

#

@vestal remnant What happens when a viewer tires to request a media? Is it added to the queue and is shown on screen?

vestal remnant Jun 9, 2019, 2:41 PM

#

@twin sentinel The last days the bot said the song was too long even though it wasn't

twin sentinel Jun 9, 2019, 2:42 PM

#

Do you know the song? Can you DM it to me? Also what are your settings for MR?

vestal remnant Jun 9, 2019, 2:46 PM

#

No, not right now. I don't have my settings limited to music and also almost no restrictions to the requests.

twin sentinel Jun 9, 2019, 2:50 PM

#

Was it just for that specific song? You can check the free request duration here: https://streamelements.com/dashboard/mediarequest/settings

vestal remnant Jun 9, 2019, 2:51 PM

#

Almost no song works and when I don't block this trailer here it always shows up no matter the link... https://www.youtube.com/watch?v=I0B6a38unHg

YouTube

Movie Trailers Source

THE END OF THE F***ING WORLD Official Trailer (2018) Netflix

▶ Play video

#

Is it because I live in Germany or something like that?

#

Or my browser?

mystic pumice Jun 9, 2019, 2:52 PM

#

can I disable !sr messages from showing up in chatbox?

twin sentinel Jun 9, 2019, 2:53 PM

#

Can you connect your twitch to your discord please, so I can join your chat? @vestal remnant

#

Afaik, no @mystic pumice

vestal remnant Jun 9, 2019, 2:54 PM

#

Done

#

Probably need to stream so song requests work, right?

twin sentinel Jun 9, 2019, 2:55 PM

#

No.

#

Can you DM me an editor link, so I can take a look at your settings please?

vestal remnant Jun 9, 2019, 2:58 PM

#

Where to find that link?

narrow coyote Jun 9, 2019, 2:58 PM

#

Bots not a mod, and you have twitch set to remove links

vestal remnant Jun 9, 2019, 3:00 PM

#

@narrow coyote Bot is a mod but where is the link setting on twitch?

#

Found it!

#

But does twitch filter no links at all now?

narrow coyote Jun 9, 2019, 3:09 PM

#

Use the bot for that. If you have twitch set to remove links, people can't request with a url

vestal remnant Jun 9, 2019, 3:10 PM

#

So the bot can distinguish between songrequests and other links? That would be nice!

#

Also: is there a link to the songqueue? Couldn't find it and a lot of viewers want to see a list

#

Btw, thank you guys for your help :)

twin sentinel Jun 9, 2019, 3:14 PM

#

There is a !songqueue default command which cen be editied here: https://streamelements.com/dashboard/bot/commands/default

vestal remnant Jun 9, 2019, 3:15 PM

#

Awesome! thank you guys!

wind kernel Jun 9, 2019, 3:21 PM

#

how can i sub streamelements bot on my channel for free?

#

or i have to pay to make it a sub? so it can use my emotes on commands

jade remnant Jun 9, 2019, 3:22 PM

#

its a normal sub, the same way you would for someone

wind kernel Jun 9, 2019, 3:23 PM

#

so you pay to gift it a sub right?

jade remnant Jun 9, 2019, 3:25 PM

#

yes

hollow horizon Jun 9, 2019, 4:17 PM

#

This might be impossible but is there a way to talk to a developer or like a tier 2 support?

twin sentinel Jun 9, 2019, 4:19 PM

#

@hollow horizon I have asked internally to get in contact with a staff, but as it is weekend and holidays, this can take some time.

hollow horizon Jun 9, 2019, 4:23 PM

#

Ok well I haven't been able to get my issues fixed and it's frustrating it has to do with my account but nobody knows ..I will keep playing around but thinking of going back to slobs ... really dont want to love streamelements!

clear sinew Jun 9, 2019, 4:27 PM

#

Hey Guys how do we add games for chat with stream elements

twin sentinel Jun 9, 2019, 4:28 PM

#

There are modules you can activate.

clear sinew Jun 9, 2019, 4:29 PM

#

im after the steal command if that works?

twin sentinel Jun 9, 2019, 4:31 PM

#

@hollow horizon
First you can try to set the browser sources fps to 30 and also set the stream output to 30fps.
If this doesn't help, also try to uninstall OBS.Live and go back to OBS Studio and try to use the overlays.

#

@clear sinew I am not sure, but I think, there is no steal command available. Can you elaborate what the command does?

hollow horizon Jun 9, 2019, 4:37 PM

#

So you remember my issues @twin sentinel

twin sentinel Jun 9, 2019, 4:37 PM

#

Yes I do.

maiden hatch Jun 9, 2019, 4:39 PM

#

Hey guys.If I'm streaming on twitch.With stream elements how do I set up a point system for all.my viewers

twin sentinel Jun 9, 2019, 4:40 PM

#

Here is a guide on how to do so: https://www.youtube.com/watch?v=mBDY4RdoZ4A

hollow horizon Jun 9, 2019, 4:45 PM

#

I've done all that @twin sentinel

clear sinew Jun 9, 2019, 4:48 PM

#

@twin sentinel it takes points from others

twin sentinel Jun 9, 2019, 4:48 PM

#

@hollow horizon What was the outcome? Can you hand in a log again please?

#

@clear sinew There is a duel module which lets viewers duel to win or lose points.

clear sinew Jun 9, 2019, 4:50 PM

#

@twin sentinel not sure how to edit its
been
A while

twin sentinel Jun 9, 2019, 4:50 PM

#

You can edit the modules here: https://streamelements.com/dashboard/bot-modules

hollow horizon Jun 9, 2019, 5:08 PM

#

I will when I get home...I feel it's something account related

pallid osprey Jun 9, 2019, 5:16 PM

#

Just create a new dummy account to find out

strange summit Jun 9, 2019, 5:17 PM

#

Any known issues as to why Streamelements bot frequently fails to respond to command keywords? timmacTHINK

azure ore Jun 9, 2019, 5:18 PM

#

How can i custom Bot Name??

twin sentinel Jun 9, 2019, 5:19 PM

#

@azure ore Do you use OBS.Live?

azure ore Jun 9, 2019, 5:19 PM

#

yep

twin sentinel Jun 9, 2019, 5:20 PM

#

https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676

azure ore Jun 9, 2019, 5:21 PM

#

ur the best @twin sentinel

twin sentinel Jun 9, 2019, 5:22 PM

#

@strange summit Not that I am aware of. Maybe check the cooldowns of the keyword commands.

strange summit Jun 9, 2019, 5:23 PM

#

@twin sentinel I even went as far as setting it to 0 to make sure. All settings are correct.

twin sentinel Jun 9, 2019, 5:25 PM

#

Haven't heard of any reports with keywords.

strange summit Jun 9, 2019, 5:29 PM

#

I set up a command to respond to the phrase "who won", very basic, and it's just ignoring it now. Initially it responded a few times, then it just stopped. Other commands are still working fine.

elder sorrel Jun 9, 2019, 5:32 PM

#

Can you send a screenshot of the command showing the advanced settings please?

#

Working fine for me.

strange summit Jun 9, 2019, 5:34 PM

#

📎 SNAG-0000.png

elder sorrel Jun 9, 2019, 5:36 PM

#

📎 image.png

strange summit Jun 9, 2019, 5:37 PM

#

Yeah, but check Timmac's channel. Same settings, and it's not responding.

#

I know, makes no sense.

soft latch Jun 9, 2019, 5:37 PM

#

hello

#

my chatstats are dead

#

probably because I changed my name on twitch

elder sorrel Jun 9, 2019, 5:38 PM

#

You're a mod for Timmac?

strange summit Jun 9, 2019, 5:38 PM

#

Yes.

elder sorrel Jun 9, 2019, 5:38 PM

#

Yes, will need to be updated @soft latch

What was your previous Twitch Username & what's your current?

#

Staff will need to update it.

soft latch Jun 9, 2019, 5:39 PM

#

rootdarkarchon was previous darkdoingstuff is current

elder sorrel Jun 9, 2019, 5:41 PM

#

Thanks. Also @strange summit will ask to see Timmac's who is Dreamteam manager.

soft latch Jun 9, 2019, 5:41 PM

#

it still works when I go to /c/rootdarkarchon

strange summit Jun 9, 2019, 5:41 PM

#

It just worked 3 times in a row after I re-saved it... then just stopped. timmacNLT

soft latch Jun 9, 2019, 5:41 PM

#

but it's probably not updated

#

do I need to ping someone of staff or will they do it eventually @elder sorrel

elder sorrel Jun 9, 2019, 5:44 PM

#

They'll do it eventually. I already sent it over. It's the weekend so not much staff is around but will ping you when it's updated.

soft latch Jun 9, 2019, 5:44 PM

#

thanks

lament blade Jun 9, 2019, 5:48 PM

#

So my hypecup isn't picking up the fact that bits are being given, it works for everything else though, such as subs and follows.

soft latch Jun 9, 2019, 5:51 PM

#

@elder sorrel do I need to stay here or can I leave? have too many discords open already 😄

burnt beacon Jun 9, 2019, 6:13 PM

#

on marble when i stream, it stutter on the stream but not in the game

#

why?, i keep getting this randomely

#

my cpu is running fine

nocturne pelicanBOT Jun 9, 2019, 6:20 PM

#

@burnt beacon Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

slow pulsar Jun 9, 2019, 6:24 PM

#

Is there a way to copy my alert box from one overlay to another?

#

I'd hate to have to redo everything again 😂

cedar lynx Jun 9, 2019, 6:25 PM

#

There’s a duplicate button where the layers are 😃

#

You can choose to send it to another overlay

slow pulsar Jun 9, 2019, 6:25 PM

#

awesome

#

thanks!

neat linden Jun 9, 2019, 6:25 PM

#

Hello , How do I get my webcam to change the resolution to 1920 x 1080? Everytime i select "custom" and then change it to that resolution it turns black

oblique steeple Jun 9, 2019, 6:26 PM

#

Change "Video Format" from "Any" to "MJPEG"

#

Also, I wouldn't recommend to use a webcam at 1080p unless you have a scene were you're using your webcam in full screen.

neat linden Jun 9, 2019, 6:27 PM

#

cool! thanks. only other question would be is there a way to flip it horizontally?

oblique steeple Jun 9, 2019, 6:28 PM

#

Right click the source > Transform > Flip horizontal

hollow horizon Jun 9, 2019, 6:42 PM

#

@twin sentinel uninstalled and reinstalling

#

@twin sentinel same thing

#

So it's either I ditch streamelements or have no overlays :(

twin sentinel Jun 9, 2019, 6:49 PM

#

Please try to deinstall the OBS.Live plugin and try OBS Studio with the 30 fps settings for the browser sources and the output.
Also please provideo a log of that stream.

violet sky Jun 9, 2019, 7:05 PM

#

Hello, i have an issue no alerts are showing, currently live right now

pallid osprey Jun 9, 2019, 7:07 PM

#

do they show if u do a test

granite saffron Jun 9, 2019, 7:09 PM

#

Any chances to set a chain reaction for the timers for streamchatmessages, so that every 15 minutes, for example, an other message appear?

twin sentinel Jun 9, 2019, 7:12 PM

#

Here is an api for something like that, maybe worth a try: https://thefyrewire.com/docs/api/twitch/paste-library/#looping-stream-info

lament blade Jun 9, 2019, 7:15 PM

#

if i open up OBS to stream.... i get this

#

📎 unknown.png

nocturne pelicanBOT Jun 9, 2019, 7:15 PM

#

@lament blade For the best OBS support, please join their Official Discord @ discord.gg/obsproject

hollow horizon Jun 9, 2019, 7:34 PM

#

https://obsproject.com/logs/zOcYmgvgApXO8i3u

pallid osprey Jun 9, 2019, 7:34 PM

#

no output

hollow horizon Jun 9, 2019, 7:34 PM

#

ugh

#

https://obsproject.com/logs/_6Pfv3bl38_XnX42

pallid osprey Jun 9, 2019, 7:39 PM

#

23.7% render lag and 25% encoder overload

#

having a gtx960 and playing AC and streaming im sure has to be a nightmare on your video card

rigid prism Jun 9, 2019, 7:43 PM

#

Hello

#

Was wondering if anyone could help me

#

📎 Capture.PNG

pallid osprey Jun 9, 2019, 7:43 PM

#

enable 2FA on your twitch account

rigid prism Jun 9, 2019, 7:45 PM

#

Oh wow that as simple..

pallid osprey Jun 9, 2019, 7:45 PM

#

lol yeah

topaz raptor Jun 9, 2019, 7:45 PM

#

Hi! I cant get my chatstats to work, I read it might be because of a name change, but idk if that applies since I changed my name before using streamelements ~~as far as I remember~~

twin sentinel Jun 9, 2019, 7:54 PM

#

What was your old name and what is your new twitch name?

topaz raptor Jun 9, 2019, 7:55 PM

#

old was pattiko new is pattikou

mental ether Jun 9, 2019, 7:59 PM

#

Hey I,m having trouble getting my overlays to load in and even the website seems to not be working?

twin sentinel Jun 9, 2019, 7:59 PM

#

I have asked internally to fix your chat stats. This can take some time, as it is weekend and holidays here.

topaz raptor Jun 9, 2019, 8:00 PM

#

thats fine! thank you so much for the help :>

mental ether Jun 9, 2019, 8:05 PM

#

Help? 😅

pallid osprey Jun 9, 2019, 8:07 PM

#

whats up

mental ether Jun 9, 2019, 8:08 PM

#

I can't get my overlays to load in my OBS and the website seems to not be online for me to even access my overlays

pallid osprey Jun 9, 2019, 8:09 PM

#

currently working fine for me, i can reach the website

mental ether Jun 9, 2019, 8:11 PM

#

I can access the main website but not my dashboard.

hollow horizon Jun 9, 2019, 8:19 PM

#

@twin sentinel and @pallid osprey i attached my log

twin sentinel Jun 9, 2019, 8:20 PM

#

Have you uninstalled OBS.Live?

mental ether Jun 9, 2019, 8:32 PM

#

I haven't..

twin sentinel Jun 9, 2019, 8:33 PM

#

@mental ether That was not meant for you, sorry.
What browser do you use? What are you seeing when trying to access the dashboard.

mental ether Jun 9, 2019, 8:34 PM

#

Chrome

#

But should't I still be able to see my overlays in OBS?

twin sentinel Jun 9, 2019, 8:35 PM

#

What OBS version are you on?

mental ether Jun 9, 2019, 8:35 PM

#

23.1.0

twin sentinel Jun 9, 2019, 8:35 PM

#

Can you access your overlays on the website?

mental ether Jun 9, 2019, 8:35 PM

#

nope

#

I can't get access to my dashboard at all

twin sentinel Jun 9, 2019, 8:36 PM

#

What happens when you try to access your dashboard?

mental ether Jun 9, 2019, 8:36 PM

#

Just a white screen

twin sentinel Jun 9, 2019, 8:37 PM

#

Is normally a local issue, try to disable all add ons, disable anti virus tools. Try incognito mode of chrome.

mental ether Jun 9, 2019, 8:37 PM

#

I'll try it out

hollow horizon Jun 9, 2019, 8:43 PM

#

yes @twin sentinel

twin sentinel Jun 9, 2019, 8:44 PM

#

Please set the output fps to 30 and all the browser sources to shutdown when not visible and to 30 fps.

hollow horizon Jun 9, 2019, 8:55 PM

#

did that already

twin sentinel Jun 9, 2019, 8:57 PM

#

According to the last log you send in, at least the output fps have still been set to 60.
So when you add an empty StreamElements overlay, they do not load?

slow pulsar Jun 9, 2019, 8:57 PM

#

I just enabled 'viewer request' for my stream. There is no preset blacklist for screamers/annoying vods that I can see. Does anyone use this option and have a decent blacklist that I could use?

short sonnet Jun 9, 2019, 9:01 PM

#

Hello! I'm trying to add a "Subscriber count" and whenever I do it say "Total Subscribers: No Data" even though there should be data. Is there something I'm doing wrong with the widget?

dusk pier Jun 9, 2019, 9:13 PM

#

hi, i can not get the obs app to record my screen on my computer, it doesn't show anything at all

south walrus Jun 9, 2019, 9:14 PM

#

Im having a hard time connecting OBS Studio to my twitch account and get them to live stream. Any suggestions?

slate bluff Jun 9, 2019, 9:18 PM

#

i need serious help

twin sentinel Jun 9, 2019, 9:30 PM

#

@south walrus Enable 2Fauthentication

hollow horizon Jun 9, 2019, 9:32 PM

#

that is correct @twin sentinel i set a blank overlay and loaded a game and fps tanked.. even with the blank overlay.. i then hid the streamelements browswer source and it ran beautiful.. i also tried it in streamlabs obs and same thing happened. but when i ran a local overlay and not browser source it ran perfect..

#

now the reason i believe it could be an account issue is because @pallid osprey sent me one of his overlays from his account and it ran perfect @twin sentinel

whole sedge Jun 9, 2019, 9:41 PM

#

i cant connect to any of the servers when trying to stream

twin sentinel Jun 9, 2019, 9:41 PM

#

Enable 2Fauthentification.

whole sedge Jun 9, 2019, 9:42 PM

#

how do i do that

twin sentinel Jun 9, 2019, 9:42 PM

#

https://help.twitch.tv/s/article/two-factor-authentication-with-authy?language=en_US

pastel bramble Jun 9, 2019, 9:47 PM

#

How do I set the goal amount

#

To the number I want

twin sentinel Jun 9, 2019, 9:48 PM

#

https://streamelements.com/dashboard/session -> goals tab

pastel bramble Jun 9, 2019, 9:48 PM

#

Thanks

#

:)

nocturne pelicanBOT Jun 9, 2019, 9:49 PM

#

@slate bluff Welcome to the support channel! Please let us know how we can assist you today and a member of the support staff will be with you as soon as possible.

burnt beacon Jun 9, 2019, 9:52 PM

#

how do i upload logs?

#

and where do i find the logs?

nocturne pelicanBOT Jun 9, 2019, 9:52 PM

#

@burnt beacon Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

burnt beacon Jun 9, 2019, 9:52 PM

#

https://obsproject.com/logs/Wl5CpFqLjaRDDFI4

#

i keep getting "encoded overloaded"

pastel bramble Jun 9, 2019, 9:58 PM

#

I set my new subscriber image as a gif and its not showing it, its just showing the default shark

twin sentinel Jun 9, 2019, 9:58 PM

#

Check for variations.

burnt beacon Jun 9, 2019, 9:58 PM

#

Variations?

twin sentinel Jun 9, 2019, 9:59 PM

#

When you are in the alert box editor, on the bottom left you can access the variation settings.

#

@hollow horizon I am sorry, but I cannot look that deep in your account, to get a solution for your issue. I can try to reach out for a staff, to take a look, but this can take some time, as it is holodays today.

burnt beacon Jun 9, 2019, 10:01 PM

#

soemoen could check my log i provided?

twin sentinel Jun 9, 2019, 10:01 PM

#

No issue, as far as I can see.

burnt beacon Jun 9, 2019, 10:02 PM

#

i ekep getting the "encoded overload"

#

even tho i only got 1 game that "Marble on stream", thats about it, and i got a ryzen 2700x

twin sentinel Jun 9, 2019, 10:03 PM

#

@dusk pier Do you use screen capture, window capture or game cature? Do you just see a black screen?

sturdy whale Jun 9, 2019, 10:05 PM

#

I'm having some issues with media request. The audio is coming in doubles. Does anybody know how to fix this ?

nocturne pelicanBOT Jun 9, 2019, 10:05 PM

#

@sturdy whale Make sure to ☑ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

Imgur

ancient mantle Jun 9, 2019, 10:06 PM

#

hello guys, i have some issue with my twitch key, had to refresh my twitch panel to get it and when i want to stream, it just send me an error, someone to help me?

twin sentinel Jun 9, 2019, 10:06 PM

#

@burnt beacon What preset have you set your OBS to?

#

@ancient mantle Enable the 2Fauthentication on twitch.

burnt beacon Jun 9, 2019, 10:08 PM

#

https://i.imgur.com/bCr1mkw.png

Imgur

twin sentinel Jun 9, 2019, 10:11 PM

#

The next time try to reduce the preset, this will lower your GPU load.

sturdy whale Jun 9, 2019, 10:12 PM

#

Thanks a lot! It works now perfectly =DD

burnt beacon Jun 9, 2019, 10:12 PM

#

to what preset?

ancient mantle Jun 9, 2019, 10:12 PM

#

@twin sentinel Thx dude you just save the day ❤

twin sentinel Jun 9, 2019, 10:13 PM

#

The next lower one. I think it is performance.

sturdy whale Jun 9, 2019, 10:13 PM

#

There's one more thing actually.. I'm trying to set a limit time for the video to keep playing. Like after one minute of that video it would automatically switch to the next on queue. Is that possible?

twin sentinel Jun 9, 2019, 10:16 PM

#

@short sonnet Please invite the bot to your channel, and see if he collects the data then.

#

@sturdy whale Afaik, there is no option to just show like a part of the video and then switch automatically to the next media in the queue.

sturdy whale Jun 9, 2019, 10:22 PM

#

Ok, @twin sentinel! Thanks a lot, though. I'll just set up the available bind to manage the video whilst playing.

#

But that's something to develop in the future.

#

😃

twin sentinel Jun 9, 2019, 10:22 PM

#

You can set a maximum requested sogn duration.

pastel bramble Jun 9, 2019, 10:23 PM

#

How do I copy alert boxes to another browser scene without having to reset all of my notifications

sturdy whale Jun 9, 2019, 10:23 PM

#

But then no longer video could be playing. Its a good idea but it still not what i was looking for

twin sentinel Jun 9, 2019, 10:23 PM

#

When you select the alerrt box widget in the overlay editor, on the lower left there are the layers. Select th alert Box layer and hit the two pages with the red dot above it, to copy it to another overlay.

nocturne pelicanBOT Jun 9, 2019, 10:24 PM

#

@sturdy whale Check out the new ideas board https://strms.net/ideas. You'll be able to add your ideas, upvote others that you like, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote the features that you’d like. The #💭︱feedback-and-ideas channel is best used for discussing ideas already on the board.

sturdy whale Jun 9, 2019, 10:24 PM

#

Will do!

slow pulsar Jun 9, 2019, 10:26 PM

#

In the stream real-time tweets in chat, do I add accounts by typing @ in front of them or will the twitter handle suffice?

twin sentinel Jun 9, 2019, 10:27 PM

#

I have added them without the @.

slow pulsar Jun 9, 2019, 10:28 PM

#

okay

twin sentinel Jun 9, 2019, 10:28 PM

#

Remember to hit enter to input the new names.

carmine belfry Jun 9, 2019, 10:29 PM

#

Hi, so can i import my old overlays from streamlabs obs to obs.live?

twin sentinel Jun 9, 2019, 10:32 PM

#

In OBS.Live select StreamElements > Import from other services

pastel bramble Jun 9, 2019, 10:33 PM

#

How do I copy alert boxes to another overlay without having to redo all of my notifications

#

@twin sentinel

twin sentinel Jun 9, 2019, 10:34 PM

#

When you select the alerrt box widget in the overlay editor, on the lower left there are the layers. Select th alert Box layer and hit the two pages with the red dot above it, to copy it to another overlay.

south walrus Jun 9, 2019, 10:35 PM

#

Got it. thank you for the help

burnt beacon Jun 9, 2019, 10:36 PM

#

https://obsproject.com/logs/0Jj6530kD73PzQgs

#

i turned down the present

#

still same, encoded overload

carmine belfry Jun 9, 2019, 10:36 PM

#

https://gyazo.com/ac67a39cf68f61a3979579f8d1e4f5b5

Gyazo

twin sentinel Jun 9, 2019, 10:41 PM

#

@burnt beacon You have two game captures in one scene. Best to remove one.

#

@carmine belfry Do you have big video files >10 Mb in your overlays?

carmine belfry Jun 9, 2019, 10:43 PM

#

ye

#

but they are inactive, but i can remove em. @twin sentinel

fast glade Jun 9, 2019, 10:47 PM

#

How do I use goal widgets? When I try setting them up, they dont have accurate numbers. Like subs or cheers!

twin sentinel Jun 9, 2019, 10:47 PM

#

Change goal progress: https://streamelements.com/dashboard/session -> goals tab

pastel bramble Jun 9, 2019, 10:48 PM

#

What is the default backup playlist? I accidently deleted it and I cant get it back

burnt beacon Jun 9, 2019, 10:49 PM

#

benno, wait what

#

facerig is one, and then a game, facerig is a program

slow pulsar Jun 9, 2019, 10:49 PM

#

Last question for the day. I just enabled the Streamelements Leaderboard extension and I wanted to know how I can make it show my stream schedule.

twin sentinel Jun 9, 2019, 10:50 PM

#

@burnt beacon From what I can see in your scene LIVE, there is one source 'Diabolo 3' and MC

#

@pastel bramble I am not 100% sure on this, but it might have been a monstercat playlist.

burnt beacon Jun 9, 2019, 10:53 PM

#

i tryed it now

#

ill check if that was the case, if so, thank you

twin sentinel Jun 9, 2019, 10:54 PM

#

@slow pulsar When you are at yoru twitch channel, you can edit the panels and then konfigure the StreamElemetns panel. There you can also konfigure the times for the schedule.

fresh kiln Jun 9, 2019, 10:55 PM

#

hey lads

#

i require some help

nocturne pelicanBOT Jun 9, 2019, 10:55 PM

#

@fresh kiln Welcome to the support channel! Please let us know how we can assist you today and a member of the support staff will be with you as soon as possible.

slow pulsar Jun 9, 2019, 10:57 PM

#

thanks so much @twin sentinel you've been super helpful today

fresh kiln Jun 9, 2019, 10:57 PM

#

i tried to lunch the streamlabs overlay page, but its blank. i even tried Ctrl+Shift+R didnt seem to help

#

and i require other simple help with my stream notfis

twin sentinel Jun 9, 2019, 10:58 PM

#

Best to ask the StreamLasb support in this case.

opal bobcat Jun 9, 2019, 10:58 PM

#

How do I set up a bet

twin sentinel Jun 9, 2019, 10:59 PM

#

https://support.streamelements.com/hc/en-us/articles/115000531592-Contests

fresh kiln Jun 9, 2019, 10:59 PM

#

anyways @twin sentinel my stream alerts arent centered

#

and i was only able to test it one time by following my self :/

#

they arent centered in the box*

twin sentinel Jun 9, 2019, 11:00 PM

#

Are you referring to StreamLabs alerts or StreamElements alerts?

tough zephyr Jun 9, 2019, 11:00 PM

#

@fresh kiln in StreamElements you can send test alerts itszdaAct

fresh kiln Jun 9, 2019, 11:00 PM

#

stream elements

#

i cant get to the overlay page @tough zephyr

twin sentinel Jun 9, 2019, 11:01 PM

#

What happens when you try to access the overlay page?

fresh kiln Jun 9, 2019, 11:01 PM

#

blank

#

it load but then remains blank

#

thats it

#

i googled as much as i could but to no solution

dusk pier Jun 9, 2019, 11:02 PM

#

@twin sentinel I just see a black screen and I want to have screen capture

twin sentinel Jun 9, 2019, 11:02 PM

#

What browser are you using?

fresh kiln Jun 9, 2019, 11:02 PM

#

chrome

hollow radish Jun 9, 2019, 11:03 PM

#

anyone else having the cant connect to server issue

nocturne pelicanBOT Jun 9, 2019, 11:03 PM

#

@dusk pier For the best OBS support, please join their Official Discord @ discord.gg/obsproject

pallid osprey Jun 9, 2019, 11:03 PM

#

@dusk pier make sure you are opening obs as administrator

twin sentinel Jun 9, 2019, 11:04 PM

#

@hollow radish Do you have any error message?

pastel bramble Jun 9, 2019, 11:04 PM

#

Why wont it change the gif that plays for subscribers, I uploaded it correctly and everything

odd rapids Jun 9, 2019, 11:04 PM

#

i accidentally closed out of the song request tab. how do i get it back

twin sentinel Jun 9, 2019, 11:04 PM

#

Check the variations. What browser are you using?

#

@odd rapids In OBS Live?

odd rapids Jun 9, 2019, 11:05 PM

#

yes

twin sentinel Jun 9, 2019, 11:05 PM

#

Select StreamElements on top > Media request

hollow radish Jun 9, 2019, 11:05 PM

#

📎 unknown.png

#

key is correct

fresh kiln Jun 9, 2019, 11:05 PM

#

i had that too but everything still works

pallid osprey Jun 9, 2019, 11:05 PM

#

Do you have 2FA enabled @hollow radish

hollow radish Jun 9, 2019, 11:06 PM

#

yes i do

pallid osprey Jun 9, 2019, 11:07 PM

#

Are you logging in or copy and pasting your key from twitch

hollow radish Jun 9, 2019, 11:07 PM

#

copy and pasting

pallid osprey Jun 9, 2019, 11:08 PM

#

Have you tried a different server?

hollow radish Jun 9, 2019, 11:09 PM

#

ive tried all us central and east

pallid osprey Jun 9, 2019, 11:09 PM

#

I would contact twitch. May need issued a new key

hollow radish Jun 9, 2019, 11:18 PM

#

ok ill do that ty for ur time ❤

pallid osprey Jun 9, 2019, 11:18 PM

#

Sorry couldn't be any more help

pastel bramble Jun 9, 2019, 11:49 PM

#

Why wont it change the gif that plays for subscribers, I uploaded it correctly and everything

#

Please help

twin sentinel Jun 9, 2019, 11:49 PM

#

Have you checked the variations?

pastel bramble Jun 9, 2019, 11:50 PM

#

What is that?

#

Oh I think I got it

whole orbit Jun 9, 2019, 11:51 PM

#

ive been using song requests normally until yesterday when they randomly stopped working. Whenever someone requests a song it simply skips to the next song on the backup playlist. Streamelements responds in chat saying their SR was put into the queue but I dont see the requested song anywhere in the queue. edit: I just tried to request a song now and it says "playing now" in my twitch chat but its just playing songs from the backup playlist still lol

merry magnet Jun 9, 2019, 11:52 PM

#

So I set up custom widgets and only the sounds come through to OBS studio, no text and no custom gifs i have uploaded. I did transfer these from streamlabs so I am not sure if that is the issue. But could anyone help me with this

twin sentinel Jun 9, 2019, 11:54 PM

#

@whole orbit There is a setting to skip the backup song, when a new song enters the queue. Do you maybe have activated that the songs have to been approved first?

#

@merry magnet Best to ask in the #dev-chat as there is where the code gurus reside.

whole orbit Jun 9, 2019, 11:56 PM

#

@twin sentinel no they dont have to be approved and i also have it checked to automatically skip the backup song when a SR comes in. They were working fine a few days ago, the only thing I changed was the backup playlist. When someone does the SR command the media request page seems to respond like if the skip command was used since it just skips to the next song on the backup playlist.

midnight sentinel Jun 9, 2019, 11:58 PM

#

im streaming on twitch but through my xbox.. can i get help on how to connect them

raw egret Jun 10, 2019, 12:02 AM

#

my hype-cup doesn't pick up bits anymore, on none of my overlays - it used to work perfectly.. no changes have been made to the overlays that had it. What am I missing?

urban prairie Jun 10, 2019, 12:12 AM

#

I send a mail for delete my account to reem@StreamElements.com

twin sentinel Jun 10, 2019, 12:13 AM

#

It will get processed as soon as possible.

#

@whole orbit How are you controlling the MediaRequest?

#

@midnight sentinel This is the support discord for iussues with the StreamElements programs. If you are heving issues with the twitch app, best to contact twitch.

whole orbit Jun 10, 2019, 12:16 AM

#

I have to media request tab open on my browser and just control it through chat commands

lament blade Jun 10, 2019, 12:17 AM

#

Not sure what causes it, but. Big youtube playlist. Songs seem to repeat randomly on the backup list. Been noticing it quite a bit.
https://i.imgur.com/qTdRyiv.jpg

Imgur

#

No random shuffle enabled.

whole orbit Jun 10, 2019, 12:21 AM

#

I also had that problem ^ i have a 100 song playlist and it repeats the first 5 or so songs that appear at the top of the playlist until i manually hit the skip button multiple times to get it to move away from those songs

lament blade Jun 10, 2019, 12:22 AM

#

Even when I skip it seems to reoccur.

twin sentinel Jun 10, 2019, 12:24 AM

#

I am sorry, but I am not that savy with the mediaRequest. Have you tried to clear the backup playlist and clear all the songs in the queue and readd the bakup playlist? Does this issue still accure?

lament blade Jun 10, 2019, 12:26 AM

#

I switch backuplist on regular base, and no song in queue atm

#

and I did readd the backup list multiple times

whole orbit Jun 10, 2019, 12:32 AM

#

I too have tried that. I also noticed that when there is no backup playlist and i request a song, it doesnt appear in the queue, but if i press skip the song will show up and start playing, even when i request multiple songs they wont show in the queue. I'm going to switch to nightbot SRs for now until I can figure out why this is happening. Thanks for trying to help though FeelsDankMan

lament blade Jun 10, 2019, 12:33 AM

#

Can confirm I have seen it with one song, dont think I have had it with multiple songs. But only when auto play is disabled.

#

I rather try and solve this as it looks promising 😉

#

Hey, I'm trying to get my overlay to fit but despite setting the image to 1920x1080 it still doesn't fit

#

https://i.imgur.com/IPVw12b.png

Imgur

#

📎 unknown.png

pallid osprey Jun 10, 2019, 12:37 AM

#

what is your browser source set to

lament blade Jun 10, 2019, 12:37 AM

#

the url provided

pallid osprey Jun 10, 2019, 12:37 AM

#

right click your browser source and see what resolution its set to

lament blade Jun 10, 2019, 12:38 AM

#

ah there we go 😃

pallid osprey Jun 10, 2019, 12:38 AM

#

pow

lament blade Jun 10, 2019, 12:38 AM

#

Thanks!

pallid osprey Jun 10, 2019, 12:38 AM

#

no problem

raw egret Jun 10, 2019, 12:39 AM

#

can someone pls confirm the hypecup "simulate cheer event -> custom -> <any number between 1 and 100>" works?

#

I just got it dying on stream, 600 bits that people expected to see falling into the cup as they always did

#

no overlay picks that up for me anymore, old, new, blank with just the hypecup with default settings 😭

pallid osprey Jun 10, 2019, 12:48 AM

#

not working for me either, andthing 1-100 doesnt show

raw egret Jun 10, 2019, 12:50 AM

#

aight, so it's not me - SE changed something

#

sob - viewers like to drop multiple smaller amounts for the bouncing and stratifying..

#

if they don't show up anymore that's an issue

wind crag Jun 10, 2019, 1:38 AM

#

Hey

#

Why mi stream Dont work

#

I am streaming from ps4 to twitch

#

And it Dont appear on twitch

clever nimbus Jun 10, 2019, 2:18 AM

#

My stream store is not redeeming sounds clips?

#

any advice

twin sentinel Jun 10, 2019, 2:18 AM

#

Have you added the store widget to your overlay?

clever nimbus Jun 10, 2019, 2:18 AM

#

I"ve parted the bot and brought it back

#

Yup

#

Used to work fine

#

last two streams it has not

#

I'll check to make sure that it is there

twin sentinel Jun 10, 2019, 2:23 AM

#

So what happens when you redeem an item on your store? Do you do it via a custom chat command? Is it a sound or stream perk item?

clever nimbus Jun 10, 2019, 2:28 AM

#

I have it set up both ways

#

It says redeemed successfully than no sound

#

I have the widget in my overlays and its in my OBS

#

Used to work no problem

twin sentinel Jun 10, 2019, 2:30 AM

#

Please try to reload the overlay, or clear the browser source cache.

clever nimbus Jun 10, 2019, 2:35 AM

#

How?

twin sentinel Jun 10, 2019, 2:36 AM

#

Make a right click on the browser source in OBS and select ptoperties. At the bottom of the properties there is a button to clear the cache.

clever nimbus Jun 10, 2019, 2:36 AM

#

Should it be "shutdown source when not visibile" checked?

twin sentinel Jun 10, 2019, 2:36 AM

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yes.

clever nimbus Jun 10, 2019, 2:39 AM

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Still no go.

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I have song requests set up in the same overlay and that is working

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This is the message it puts in chat... @clever nimbus, you successfully redeemed Whoa for 10 credits. elementsOkay

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Not sure what htat elementsOkay is though

twin sentinel Jun 10, 2019, 2:42 AM

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Can you DM me an editor link to your overlays, so I can try to take a look please?

clever nimbus Jun 10, 2019, 2:44 AM

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Can you remind me where I can find that? Sorry

nocturne pelicanBOT Jun 10, 2019, 2:44 AM

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To invite managers to your dashboard, Click on your Channel Name at the top of the dashboard and scroll down to Settings. Click the drop down arrow to expand your channel managers and then create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control) Check this video out for more help: https://youtu.be/zl_h-ttZDF0

violet lance Jun 10, 2019, 3:09 AM

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Is there some documentation on custom command chat variables? With nightbot I was able to integrate my own custom coding by using $(eval ). Is there somewhere to do this or at the very least be able to assign to variables and do basic comparisons and math?

twin sentinel Jun 10, 2019, 3:10 AM

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Not that I am aware of. You would need to do this in the custom API and just deliver the clean response back.

violet lance Jun 10, 2019, 3:10 AM

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So backend in api and then do an api fetch

twin sentinel Jun 10, 2019, 3:11 AM

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yes. you can see all the bot variables here: https://streamelements.com/dashboard/bot/commands/variables

clever nimbus Jun 10, 2019, 3:14 AM

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Thanks for all the help! You are all awesome!

lapis magnet Jun 10, 2019, 4:27 AM

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anyone else having issues with overlays not showing raids or hosts?

nocturne pelicanBOT Jun 10, 2019, 4:42 AM

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@lapis magnet Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

All manual host events (0 hosts included and if filter set to 0)
All hosts coming from an online channel. If the hosting channel has been offline, we do not show it
All auto host events with at least 1 viewer

lapis magnet Jun 10, 2019, 4:49 AM

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Do we know when this will be fixed?

zenith widget Jun 10, 2019, 4:56 AM

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Was the channel that hosted/raided you offline? Did the Twitch message that you got hosted just say "X person just hosted you" without any numbers on the back?

lament blade Jun 10, 2019, 5:23 AM

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I need help getting sound output for my overlay on OBS-Studio.

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Nevermind I figured out my issue. thanks anyways

lapis magnet Jun 10, 2019, 6:37 AM

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@zenith widget two people raided me. I never got a notification with overlay or by the chatbot

zenith widget Jun 10, 2019, 6:38 AM

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https://www.twitch.tv/dashboard/live are they listed here?

scenic tulip Jun 10, 2019, 6:54 AM

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do we have a spanish channel?

zenith widget Jun 10, 2019, 6:54 AM

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#🇪🇸︱español

lapis magnet Jun 10, 2019, 6:57 AM

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@zenith widget no it doesn't

zenith widget Jun 10, 2019, 6:58 AM

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I'm not sure how the twitch activity feed works, but I know how our system is setup to work. If the host and raid came from an offline channel, we do not list it in the activity feed and do not trigger an alert.

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Because we are not getting the system message properly from Twitch.

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If they are shown as "X person hosted/raided you" without any viewer numbers on the back, then its an offline host/raid

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and yes people can raid you, while their channels are offline.

lapis magnet Jun 10, 2019, 6:58 AM

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okay that makes sense. So we have to raid before we end stream then

zenith widget Jun 10, 2019, 6:59 AM

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Thats up to the person who hosts/raids you.

spark lotus Jun 10, 2019, 6:59 AM

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hello

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am wondering how to add the tip link or more where exactly to add the link as i cant seem to find it anywhere in twitch???

zenith widget Jun 10, 2019, 7:02 AM

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In your panels bellow your twitch channel.

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!panels

nocturne pelicanBOT Jun 10, 2019, 7:02 AM

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Twitch's official help guide for Panels: https://help.twitch.tv/customer/portal/articles/2416760-how-to-edit-info-panels

spark lotus Jun 10, 2019, 7:08 AM

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those panel things arent even on my page?