#helpdesk-twitch
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how can u make a custom command kinda like 8ball
would need a custom bot for that @pulsar gulch
oh I see , aight ty for the info ^^
You could do with with a command, where you would restrict the command to only be used by regulars, and then you just add the person to the regulars role, and that could act as the list to manage adding and removing users
Hi all! 2 quick questions:
-
I've recently moved from StreamLabs to StreamElements. Can i still use my data from my old SL tipping page for my Labels/widgets? I.e. i want to display my top donator, but he donated via the SL page before i swapped, not the SE page.
-
I was able to accept credit card payments via SL but my viewers said they could only give via PayPal on SE, is this correct or is there something i'm missing? Thanks so much!
@sour swan
- go to import (top right in the dashboard), import data from SL
- we have SE.Pay in the US and G2A.Pay in the rest of the world accepting credit cards.
Is there any way to customise the going live tweet that streamelements can send out to include the name of the game?
Doesn't accept variables unfortunately.
ah, a shame ๐

@ebon forum everytime i import from SL to SE using the google chrome extension it tells me to use i get a response saying "an error occured" any ideas?
Do you have the Tabs for both Streamlabs & Streamelements open?
I did not, i now do, and it worked. ily.

Is there any way to get the labels to update with accurate bit cheerer info? Thanks to the import i now have all my donation info accurate but in terms of cheerers the data only shows since i started using SE (2 days ago)
Cheers aren't imported and the history isn't sent through the API.
dang, ok thanks! Also I can see that i can put my top sub gifter, am i able to put a list of sub gifters?
Hmm, come to think of it, I don't believe there is a list option for gifters on your overlay.
Can I have an invite code?
@jolly nacelle The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.
Is there any reason that my webcam is not working on 16:9 on a specific overlay ?
but it does on other ones
Webcam functionality is handled by OBS Studio itself, and our plugin doesn't change that functionality. Can't say I could speculate what might be the issue there, so you might have better luck asking the talented people with OBS Project.
@pulsar gulch For the best OBS support, please join their Official Discord @ discord.gg/obsproject
oh thank you for the info ^^
I am interested in the mobile stream elements. I down loaded the app but said i needed a code.
@molten wasp The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.
Is there a possibility that the overlays from StreamElements not to work with streamlabs obs ?
are they like restricted from streamlabs ๐ค
They are not restricted from being used in SLOBS, no.
Regardless, we still recommend using OBS Studio with our plugin, OBS.Live.
I asked the people from obs and they were like .. u need ur webcam setted .. the webcam it's setted on custom 1920x1080 and it gets stuck
But if I use device default is working
What is this Snap Sensivity for ?
Where do I post my overlay URL in OBS?
@lament blade To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: โShutdown source when not visibleโ https://youtu.be/KDvLynUqXI4
There is no browser source T.T
Are you using OBS Studio?
Yes version 22.0.2
Are you using our OBS.Live plugin?
No
Is it safe?
I would certainly hope so, considering we made it.
My subscriber credits roll label doesnt seem to be working, anyone know how to fix it?
And by that i mean that nothing loads up, no text at all, but when i use the "recent subs" label it shows a few names.
@strong kernel yep, i've already added the browser source to obs.live but still nothing
@strong kernel got it set to all time but still no luck
Did you click Save?
Spoiler alert: You didn't save yet, or this would show All Time for me too.
Imported my alerts from SL, figured that out. Trying to get rid of the alert sound from a cheer alert because the video in that alert has it's own sound. It's supposed to be set up as a scare alert. It acts like there is no sound assigned, and I can't even adjust the volume level. Suggestions of something I may have overlooked?
@split sluice Variations.
How do you manually give people points in stream elements?
@hazy depot !addpoints or at https://streamelements.com/dashboard/leaderboard/current
@strong kernel i have it in my stream ending scene overlay, but i can do it in my separate sub credits only overlay too, happy to do whatever works
unfortunately still no luck either way
@strong kernel Variations is asking me to upload a sound and can not adjust volume there either, like there is nothing there to begin with.
How do i know when music is playing in my stream when i allow it to play in the queue?
@split sluice If the video itself has audio, it will be played, and the volume is controlled like so:
@strong kernel Ok, I was trying the to adjust the cheers from the dono's alert variations (rolls eyes) Thank You!
I was able to donate $60 to a streamer but the $90 before got held? My bank said I had to contact you guys about it?
what payment option did you use?
@junior depot What streamer did you tip to, as well?
And why wasn't it me?! Just Kidding! โค
it was supreme0x the $90 that didnt go through but came out of my bank. the $60 was to zerox_reborn both were with my debit card
Hey what is the best way to set up multiple timers on StreamElements to avoid spamming the chat? We want to set up a timer for insta/twitter/youtube/discord, and just post ONE of them every 30 minutes
@junior depot was the payment made through paypal, g2a, or sepay?
debit card
@weary mist SE.Pay.
yes, it still has to go through a gateway though
wym?
@strong kernel 
@junior depot each of the three services I mentioned take debit card, so the payment had to go through one of them. We have messaged the person that knows SE.Pay best, and will let you know what we find out ๐
oh okay, thanks cause the bank said they couldn't do anything about it so my only resort is to figure it out through you guys
and scalper it was a stream elements tip link, i just clicked the one that said visa and it was straight through my debit card so idk what service i used
Hey what is the best way to set up multiple timers on StreamElements to avoid spamming the chat? We want to set up a timer for insta/twitter/youtube/discord, and just post ONE of them every 30 minutes
perfect ๐
@grave aurora you could use the $(random.pick) variable, and have that as one timer. But each timer is mutually exclusive
Another good practice would be to give each timer an abnormal interval so they rarely overlap.
can one of you @ or dm me when you get the $90 that didn't go thru figured out, cause it went out my bank but didnt reach the streamer
thats the plan
appreciate it
Hi guys, new to this, and had a question, how are arguments used in chat commands?
I want a command such as !merch (500) where the display is "The merch costs $500)
So you're trying to use the first word after the command as part of the response?
yes
${1} will use the first word.
oh that was easier than i tought lol
the song that's next in queue won't play automatically
Ok, so, I have my first overlay done, it seems to be working correctly in OBS. BUT, is it weird that when I pull open the overlay in the editor, that it shows different alerts, scale, size etc. and widgets missing? I'm almost afraid to shut down my obs and restart it.
I had two "Imported from SL" overlays I got rid of, I'm thinking maybe that was a huge mistake. Anyway to get them back?
There is no way to restore deleted overlays. Can you provide a screenshot of what things look like in OBS?
yeah, which is still working when I test alerts in the overlay that IS there.
When I started creating the overlay, I named that one "streamdad_main overlay (header alerts etc.) and I think when I imported the StreamLabs stuff, the changes etc. were actually being done on the StreamLabs import overlay, which for some reason, there were 2 of those. I deleted both of those thinking there were probably just temp. until I got my stuff set up, and now... well, this is happening.
If you were to close and reopen OBS, or even just hide and show that browser source with "shutdown source when not visible" it'll return blank.
That link is empty now.
That's what I was affraid of, all the work, now gone.
Back to the Drawing Board! 4-6 hours... lost.
Anyone got a moment to help me in support?
Voice is not always immediately available. It's best to post what your issue/question is.
Well my buddy uses nightbot and he has a thing where if someone comes in his chat and says (gg) his nightbot will say GG back
does SE have anything like that?
You can create a custom command and give it a keyword in the advanced options.
I did the import from SL again, and now none of my imported alerts from SL are showing up like they did before.
@split sluice ?
The are BOTH imports, I renamed the first import so I wouldn't make the same mistake as last time, and then I did the import again, and neither of those when I add the widget show my imported alerts
Looks fine to me.
I see those showing up on both my obs and my SE editor, but there is no widget there to modify them
The widget covers the entirety of the overlay when you import. Click and resize it. 800x600 is recommended to start with for imported SL alertboxes since that's the size they use there. And then you can adjust from there.
interesting, ok, well, back to work. Thanks again!
so @strong kernel im trying to set it up but im not sure how.
just gg. Not !gg right?
Is there a way to have the Stream Elements bot to have a timer that says a picks one of your !custom commands at random?
Yea i kinda want so when someone says GG i want it to say GG back
I have a lot of commands and need to advertise the ones I have
like a loading screen that gives game tips
Timers cannot trigger commands @prisma grove
@wise valve Creat a Custom Command for !gg
Response gg. Add the Keyword gg
Figured it out lol
This would be in the advanced settings. Yee
it wasnt registering so i refreshed and now its works

For some reason in the editor when I test an alert (follow) it plays twice.
Do you have OBS open as well while you're testing alerts?
What happened? ๐ค
I have a lot of tabs and didn't realize I already had a tab with overlay editor running.
xD

I need an early access code
@red roost The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.
I need a invite code
Read above you @lament blade
Thx
I filled out a form
ok
Is there a reason why when I'm creating a hyper glass, it stops working and doesn't drop things into it?
Is that for the HypeCup?
yes
I'm not even sure how you are making a custom cup for our HypeCup, because afaik we don't have that option.
Just real quick: Is there any way to use streamelements without opening it on my browser? It eats up ram and lags my game when I use my browser
Is it possible to see a list of times someone has used a command?
I had a rogue mod use !givepoints too many times
Don't know who they gave points to but need to go edit them back down
I was told if people ask for "Song requests" I should have the media request page open in my browser so that they can hear the song
@copper bobcat Unfortunately, no, unless you have a chat logger added to your channel.
@zenith widget Ah dang, thanks anyways! ๐
but the problem is, I can't cuz my browsers lag my game. All my browsers.
@zenith widget
@lament blade Well RAM isn't that expensive really, as I assume you have 8GB maybe? Anyway, you can try using FireFox if you are mainly using Chrome, as Chrome is known to eat ram for breakfast.
@zenith widget ๐ฎ pog
Or else you can use the latest version of Ground Control we have.
I'm creating an overlay with JUST a hypecup in the overlay, even before I try to add it to my obs, the thing stops working in the Editor. When I try to emulate something to test it, it worked about 3 times, and has stopped dropping things into it. Is that More Clear?

Oh gotcha @zenith widget
I just was wondering if there's a way to integrate it into SlOBS itself. I'm curious because it'll be less work to switch to browser everytime I wanna see what's goin' on
Y'know what I mean?
@split sluice That is better explained, because the first time it sounded like you are making a custom cup design and adding it to our widget.
Well if you want to use our Media Request, I'd suggest to wait on the next update of OBS.Live which will include Media Request integration.
Other thing you can do is, not use SLOBS, as its known to be more CPU heavy then the normal OBS Studio.
So maybe having more CPU heavy stuff running while streaming, may cause the slowness, not actually RAM insufficiency.
@split sluice I'm looking into the overlay.
ok
@zenith widget Is there a way to have the Stream Elements bot or any bot for that matter say a random !custom command in chat and what it does (like tips on loading screens in games)
I just have a lot of commands and I need chat to know them all
and I can't have them all in one big giant text blob
If they want to see the list of commands, just tell them to use !commands or have a timer that mentions "Hey, if you want to know my commands, use !commands in chat"
@split sluice Interesting. The cup was stuck in the corner like shown above. I just changed the design to another cup and it unstuck(ed?) it from the corner
What exactly are you seeing in the editor?
Not THAT!
What exactly are you seeing in the editor?
Ok, so what is the issue? I see that you've changed the size of the widget and the cup is in the middle.
and when I emulate something to see if it drops into the glass, nothing happens, or ONCE in a while it will
yeah i got the same thing after asking that question.
Have you done any changes to the different tokens?
can I not add my own images to drop into the glass? I mean, even the default stuff for hosts etc don't drop either.
Because I changed the cup and they started showing up
I changed the glass, they started to come across and froze
yeah i'm seeing an issue on in the dev console. Hold on. I'll poke the dev on this.
See, this happened MONTHS ago, when I got upset with SL messing up, and I spent a day building a tip glass, and the exact thing happened back then.
I'm directly poking the dev that made the HypeCup
sorry, hypecup or whatever SE calls it.
I can't explain the error on the side really.
So I just gave the screenshot directly to him. Hopefully he enters the office soon and takes a look.
In the mean time I will try and see if its broken on my own account or at least reproduce this.
๐ค
Should I just not try using my own images for the items it drops, maybe that's causing something to lock up?
I'll check your tokens in a bit. Let me see if a fresh hypecup does this.
If it doesn't then next step is for me to check your tokens.
@split sluice Ok, so I think I see the issue, maybe.
All the tokens you've added, you've left out this option
If you don't know what a sprite sheet is, its this:
so I have to have a SPRITE sheet for any image I want to use other then the defaults?
Let me disable the sprite sheet option and see if that fixes the issue of the tokens not showing when a certain event is triggered
bcs when I changed the cup, the follower event showed a token
the moment i tried a cheer alert, it broke again
@split sluice
Reload the editor
@split sluice So the dev also answered me and he confirmed it was the sprite sheet option on static images, but also that the hypecup doesn't support animated gifs and its best to use a sprite sheet.
So cheers won't work, because they are animated gifs, unfortunately.
anything else is fine as far as I can see now.
can you set the cheers back to the defaults for me?
You can try and use this: https://ezgif.com/gif-to-sprite to make a sprite sheet out of your cheer emotes
Well, Will the twitch cheermotes I have work if the HyperCup is set to default without having them added to the Hypercup widget?
@zenith widget Ok, can you change the cheermotes back to those defaults please? If I try, I don't see an option to do that.
or should I just start a new overlay and start from scratch?
There isn't a tool for me to set back the widget to default state.
I'm trying out something with the sprite sheets at the moment.
ok
@kind epoch I'm not sure what you are referring to.
I am unable to see the whispers i make to people on chat in OBS.Live
Whispers are not supported, afaik, on the OBS.Live chat currently.
We do plan on improving the chat widget on it, but our current focus is getting Media Request implemented
Whilst you're at it, mind putting in the add friend option too?
@kind epoch Here is the StreamElements Ideas Board: https://strms.net/ideas
https://streamelements.com/dashboard/mediarequest/general this into OBS.Live.
^
@split sluice Ok, so only way to have teh default cheers back is to remake the widget it self.
So how will it be implemented into OBS.Live then in the future if not a widget..
In OBS.Live, you see how the Activity feed window is there?
Oh snap, similar to ground control right?
Its going to be other way around - Ground Control will mimic OBS.Live in the end, minus the function to stream via Ground Control.
Right, so smore or less doing away with GC ๐
We will still support and update Ground Control.
Of course , i was thinking it when i saw the activity feed in obs . live and as to why it didnt have the media request portion and how you could include it ๐ .... well done team
OBS.Live is still in beta and not a full release.
Will it ever get to full release and when if so?
I wish the team all the best. C'mon updates.
@zenith widget I just created a new over lay with a hypercup and left the cheermotes as the defaults and it seems to work fine. I need to get some sleep, it's almost 2am here and I stream in 6 hours. Thanks for the help. If you do figure anything out, can you just DM me please. Thanks
Regarding media request when adding media does it save to the media share
Also Im having trouble adding playlist to media add Im grabbing the url playlist but its not adding it?
This is from youtube
You can't request a playlist, only videos - this means you can't request a song that has the playlist in the link.
I'm also not sure what you mean by saving it to media share.
What I mean is when added does it save to the media share overall
So you cant add your own playlist to media request
only a single vid
You can have a backup playlist in the settings, but can't request the entire playlist it self.
No just the one at the moment
Im only comparing to nightbot song request as Ive done the switch to Streamelements
Are we getting that feature in 2019
To have multiple backup playlists? Not sure. Check the ideas board.
We want to implement a shuffle feature for backup playlists, but for multiple ones, not sure.
Also were not Nightbot, Were StreamElements ๐
@thin mason Here is the StreamElements Ideas Board: https://strms.net/ideas
You could always make a ultimate playlist and merge them on youtube ๐
Yes I know thats why I said Im comparing to it as Ive switched to streamelements ๐
Thank you for the link
Yeah but I cant add them to streamelements
and you cant save a song that has been requested to the backup
You make the ultimate playlist by adding playlists to a single playlist and then you can use the "ultimate single playlist" in SE
I wish it did
Is there a command to find out when the last time a user has been in your channel?
last seen? doubt it.
Yeah you mean as one song url
poop
If I reset my activity feeds session does that only effect session data? Anything outside of that like overall totals wont be effected right?
I made a ultimate playlist that had 1200+ songs in it as my backup playlist ๐
@fierce sun Shouldnt be affected.
Cheers
@fierce sun Wait, what activity feed session?
Ohh i miss read that >.< im still waking up
That resets the session data here: https://streamelements.com/dashboard/session
just wanna clear my feed
That only affects your current streams data ๐
You can't actually clear the activity feed as its meant to show you past events as well.
ok no issues cheers guys
Like for example if your live and you have a sub goal set to session goals it will reset that back to 0
๐
But it doesnt clear your recent events activity feed if thats what you was trying to do
@thin mason When a song is requested and played it goes to the history tab if you want to find a song you liked or something:
https://cruxedkat.live/s/201909305207.png
@fierce sun Doesnt clean this
what do you recemend for making a profile pic
Asking in #general-chat maybe?
I mean, is this related to the default question mark avatar on your streamelements profile page?
ok
Where is this delay? In OBS when the alert happens or on your stream?
@zenith widget on my stream
so like when someone follows
i get the notification
but the alert doesnt show up until 30-45s later
on my stream i mean
but the notifications are usually instant
So when you get a new follower its instant for you and on OBS, but a delay on stream?
yah
Thats the usually stream delay between you and the viewers.
no like i mean even on my own obs screen
Although 30-45 seconds seems a bit too much, but afaik it also depends on your internet upload speed.
50mbps im in the middle-east aswell not sure if it makes a difference
is that download or upload?
both
So stream delay can be affected by your connection to the twitch server you are connected and the distance to it and how much data you are sending it for viewers.
upload and download speeds are 50mbps
But if now you are saying that you get the delay in alerts in your OBS as well, then most likely you may need to refresh the overlay browser source.
Clear its cache -> right click the browser source -> properties -> clear cache button on the bottom.
@lament blade The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.
Need code of firestream
@zenith moat The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.
!code
The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.
Quick question, Store Redemptions... My overlay is saved with a new store redemptions setup (I'm updating my overlays for 2019), but when I try redeeming an item on the store, it's showing in the Overlay Editor, but not pushing it to Obs.live/Obs Studio any ideas? I wondered if maybe it won't do it while I am offline?
Have you clicked the save option on the overlay?
Indeed
Can you Dm me the overlay link?
Sure
Thanks for the help @zenith widget Once again, SE comes through ๐
Is there a way to make the chat widget start filling up from top instead of bottem?
checking
doesn't seem like it, checking if we have custom ones
I don't see any but you can suggest it over here https://strms.net/ideas
Quick question, I have an overlay that uses streamelements, but my tips go through streamlabs. Is there a way to get the streamelements alertbox to recognize when people tip using the link for Streamlabs donations, or do I have to change it and use Streamelements for tipping?
You would need to change it to StreamElements for the alert box form SE to display tips
you have to change to StreamElements @tired marten since the tips aren't coming through it we don't have a way to see them
Ahhh okay!! Thanks! Iโll get right on that! Also @oblique mesa and @gentle imp , would it be better to switch from Slobs to ObsLive?
I would say a resounding heck yes... I dropprd SLObs 2 weeks into starting my stream, as it eats CPU cycles like candy
I suggest either Obs.Live extension or plain Obs Studio, since slobs blocks some of our overlay stuff
+what Wycked_Games said
Alright!! Last question for now: I have an overlay that I absolutely adore on Slobs, any way to get that Overlay over, or do I have to start from scratch
Start over, sadly, Sl don't like sharing the sandpit
Alright!! I appreciate all of your help! I'll get working on it now
So lets say I have music in the background, is there any ways to have it be turned down slightly every time I speak? Similar to this effect @15:00 https://www.twitch.tv/videos/344077578
You are using OBS, right?
Correct
You have to apply a "Compressor" filter on your track were the music is running. Then Sidechain it to your mic.
Note that I don't recommend using exactly my settings. Every setup, every mic etc. is different. Try to fiddle with the defaults first
Alrighty! Will try it now, will see if it works.
You can take a look at this video from "EposVox" if you don't know were to start. We recommend his videos all the time at the OBS discord: https://www.youtube.com/watch?v=1Te2JERlInQ
Absolutely perfect, many thanks. And yeah I watched some of EposVox's videos need to watch all of his stuff aha. Once again many thanks! ^^
You're welcome 
hey, so last week i was running a contest and dont know how to make winners.
essentially, the goal is to allow people to bet with loyalty points on 5 options, i pick the correct one, and they get some % loyalty points back if they pick the correct one.
if anyone comes around to answer and help figure out, please ping me cause i'm going to go back to my IRL job while i wait.
Where do I get my app code from?
@bold trellis The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.
you can set that up on https://streamelements.com/dashboard/contests @golden fox
Ty
right @gentle imp but i did that.
when i picked a winner, ti didnt indicate that anything happened
Am i not able to setup stream elements alerts on the SL irl app?
@golden fox worked fine just now
ok, so it splits the pot based on the amount bet and the winners?
@nova flume We allow it, but SL has blocked our overlays from showing up, from what we can find out
yeah @golden fox
ahh okay. that's interesting.
I need a link to a twitch profile banner template please
Hey hey I have another question. I'm currently running a 144hz monitor paired with a 60hz one (Windows 10). I experience low/inconsistent frame rates on games when I have my OBS open (When I minimise it, it runs smooth again). Any advice on fixxing it?
Hi guys, loving using streamelements recently, best switch I ever made moving over from streamlabs LUL. However I'm having trouble uploading images when creating my overlays. The last few images I've tried are smaller than ones ive uploaded before, but just won't upload - any idea?
Hello, i get allot of 404 errors after awhile in my leaderboards my name is also used for twitch and so ๐ also stream store isnt working when you just say !redeem blabla in chat
Does anyone have a nice simple and clean facecam over lay that I can use? Pm me please if you do
@delicate monolith I'm not sure if we can help with that. Maybe its best to ask in the OBS discord
@delicate monolith For the best OBS support, please join their Official Discord @ discord.gg/obsproject
@delicate monolith Also, bless you, don't explode 
@copper relic You can snatch(duplicate/copy over) one of the overlay boxes from the pre-defined overlays we have.
@turbid gazelle I'd suggest to uninstall the extension, log out of our main dashboard, then log back in and install the extension.
@granite fog If you are not on Chrome, I'd suggest to try with that.
Many thanks for the advice! <3 Will go over and ask them
Hey guys, when using a command with $(!redeem ...) Do i have to put a price in the command as well as in the store?
Its best to leave the price in the item it self, else double taxing
Gotcha, will the sound etc only be played if they have the correct credentials in the store?
Hey guys, i've just had the one person subscribe to my channel 5 times in a row, is this even possible? It has shown each time in the Activity Feed too.
sounds like a twitch problem
And he also states that the money has been charged to his account too. So how does he fix that issue?
emails twitch
Do you have an email address?
ok thank you
My overlays are way to big, how do i make them fit?
ctrl+f
Hi how do I add my stream deck to obs streamelements as there isnt a plugin in the tools section
My stream deck is asking me to launch OBS Studios
Repair the streamdeck install
Ok thanks I try that
When i add the overlay to obs it just focuses on 1 section of the overlay not the full thing, advice?
Set the resolution to 1920x1080
I just installed my stream deck and it still says launch obs studios but its open
When I downloaded obs studios and want to use streamelements it says to upgrade to obs.live, isnt that the same thing
no, OBS.Live is a plugin for OBS Studio
after installing you need to close OBS, and repair or reinstall the Stream Deck software
I said close OBS, and reinstall or repair the Stream Deck software
How do I change the streamelements bot name?
Our Desktop App Ground Control: https://streamelements.com/groundcontrol
TY!
np also this
Custom bot name requirements
- StreamElements bot modded and in chat
- Active overlay with alerts
- StreamElements tipping page in the panels below the stream (!panels)
- Create a twitch account for the name you want to use
- Ground Control app must be running
Steps to enable custom name
- Sign in to https://twitch.tv with the bot account
- Install and run Ground Control (!gc for download)
- Visit https://twitchapps.com/tmi/ and generate an oAUTH token
- Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
- Restart Ground Control (custom name may take a few minutes to take effect)
Mac does not currently support renaming the bot.
Is there a place on Twitch I can go to see a list of who is my mod?
/mods will output it in your chat only for you to see
HEY
How are you guys. I am having a problem with the watchtime command
I write !watchtime and it tells me I have spent 0 seconds watching the streamer
The streamer needs loyalty points to be enabled for watchtime to be counted
I'm using timers to run commands like !sraffle and !bingo but as of late the timer triggers but the command does not. It used to with no problem. Is there a fix or do I need to change something?
Timers can't trigger commands @fervent field
You will have to trigger it manually. This is to protect the bot going into an infinite loop.
It's never been possible with our system.
How do I change my sounds in the alerts?
Is anybody able to assist with hosting alerts? All of my alerts work except the hosting alert. I have the manual host alerts set to 0 and nothing ever shows up.
@hollow pilot Due to recent changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:
- All manual host events (0 hosts included and if filter set to 0)
- All auto host events with at least 1 viewer
@lament blade open your overlay in the overlay editor. Edit the alert box widget and change the sounds for alerts. Keep in mind the variations
I have it set to 0 and it still doesn't alert.
Hey guys, I have a laptop with 7th gen i7 CPU, nVidia GeForce GTX 1060 and 8GB of RAM, should it be ok to use animated overlay themes during my Warframe streams?
@jade remnant When I get to the last step of renaming the bot-When I generate an OAuth token it asks me to sign in with Twitch. Am I signing in as me or the Twitch bot account.
you should be ok with that set up, im not too sure because im not too familiar with streaming/playing on laptop but you should be good @fading turret
the gtx 1060 and i7 should have enough process power for animated overlays alone : )
@sharp cave you would need to sign in as yourself (i think) as the token will be for your account
ok thanks
needs the oauth from the bot account
unless you are renaming with your main account
@jade remnant then something's wrong with the OBS settings wizard, and I'm noob on OBS yet so couldmsomeone help me optimize it so I can stream without awful fps drops in game? D:
I would not expect a laptop + game + stream using animated overlays to work very well
Not even with those specs???
no
How so???
Its a laptop
And?
well spank me and call me granny KITE, ๐
laptops are not on par with a desktop, especially trying to use one as a single PC streaming setup
its simply not designed for it
I used a Ryzen 2700x + GTX 1070 & 16GB Ram & still have issues with Animated Overlays 
maybe with the new RTX mobile, using NVENC, streaming on a laptop will be more viable
Haven't found my sweet spot yet.
So there's no possibility to update my laptop hardware to stream properly???
This is so disappointing =.=
Gotta quit then :/
no, you would need to optimize your settings, and your overlay, and even then, there is a good chance you will not achieve the best output, maybe 720/30fps output
1280x720
yeh, that, ok
well that still pretty decent for common viewers, isn't it?
I'm usually happy with 1280x720 when I watch youtube
the resolution is standard, but 60fps is the preferred over 30
all depends on the output, and what your upload rate is. For 720/30, 2500 to 4000K is standard. You will want a higher bitrate if using NVENC encoding
I do
actually
the only thing I see having problems when I stream is my CPU
it's usualy between 95% and 100%
I close everything elese when I stream, only OBS, Warframe and a single web page for the songs request are open
! Bot
my graphics card is around 50% only all the time!
so I wish I could give some more work to my GPU too
and take it from CPU
so it goes smoother
use NVENC encoding 
but I alrdy use NVENC
but still
it's been like that all the time
still my CPU goes 100%
n my GPU 50ish lol
then there is not really anything you can do, this is why streaming games from a laptop does not really work too well
aww :T
if its related to StreamElements services for Twitch
excellent
I'm a mod on a channel but I cannot figure out how to enable media share from chat for the streamer
is this possible?
the !sr command is enabled
you cant enable it from the chat, only from the Media Request page. If it was not enabled, you would not be able to use !sr
btw @narrow coyote , does it affect that I use OBS.live? should I uninstall it to get better performance? or it doesn't affect at all?
ok then I'll restate, it appears that !sr does not work even after running !command !sr enable
is it possible to get this working from chat or do we need to have the streamer do this from the streamelements dashboard?
Hello, can i make my chat background color transparent?
Yes. Set it to custom.
click save
Oh
@west gust https://streamelements.com/dashboard/mediarequest/general This is the only way to enable it
Okay thanks!
ok thats what I reccomended to moriarty. thans for the help!
before I go, is there a cheat sheet with all of the streamelements commands that are available to supermods?
Scroll to the bottom of the default commands section.
it seems that this is an incomplete list. or the syntax is incompletely explained
ok thanks
hey, is there a possible way I can make it so whenever somebody texts in chat I hear something letting me know that somebody just typed?
can i create a command to join a list of user?
Are you aware of a problem with resubs if they continue a gifted sub? I had a resub today from someone who had been gifted a sub last month, and the only thing that alerted me to it was a message in twitch chat with read "[sub] is continuing the Gift Sub they got from [giftedby]!". There was no overlay alert, nor has anything appeared in Ground Control.
continuing a sub isnt subbing. Their chance to trigger the alert will happen next month when the gifted one expires.
they received the gifted sub in Dec, and have resubbed for Jan with their own money
Twitch probably asked them if they wanted to continue subbing from their gifted sub?
@hardy tapir Twitch prime (new and resub) and paid subscriptions (resub only) must be shared in chat manually by the person subscribing in order for the subscription information to be sent to StreamElements. For twitch prime, the user needs to have sharing enabled on https://www.twitch.tv/settings/prime. For paid subs, if the share box doesn't show up immediately it will when they refresh the page. https://i.imgur.com/VNJN0Uv.gif https://i.imgur.com/2297EA7.png
Hey guys ive been having trouble all afternoon with the bot not working no commands or timers all stream? is there a reason for this it was working fine yesterday
So they still need to share, the text was just them doing it in twitch. Thanks ๐
Hello, will there be a difference in CPU usage if i set my overlays etc on 30 fps instead of 60?
yes, 30 should use slightly less
how can i make a command that diplays the viewers that have no typed in chat during the stream?
Do you wanna call out people lurking?
Thats not possible
How do you get your steam to show up in #402919550066229250 ?
@candid hearth Are you a StreamElements all-in-one streamer and interested in stream promotion when you go live? Please fill out this application https://strms.net/sellout and if you meet the 3 requirements posted in the :pushpin: pinned message in #welcome you will be added to the stream announcements.
yeahh ahah @oblique steeple for rust streamers there are a lot of stream snippers, and the ppl who are inactive but watching are the most likely ones
I can already tell you that even if you could make such a command, you would loose a few viewers. Not everyone wants to snipe and not everyone likes being called out. I personally leave every stream instantly if I get called out because sometimes I just wanna chill and not chat at all.
ouuu aightt
Umm did bot break ?
Nope.

Non of my commands are working ?
and iv parted and rejoined the channel aswell
bot is unresponcive
May have to do with your rename.
I didn't say the account, I said the rename. Try redoing the rename.
I have iv even re linked it.
Now its responding :/
Took long enough didnt change anything ๐ค
Nope its broke again :/
Just isnt having any of it.
Even test message isnt going through now
Custom names broken ๐ข 
Wont even post as my main account ๐ค
Rename working fine over here 

@narrow coyote ...is that a dad joke API or something?
yes
I need this in my life.
me 2
SAME
my stream elements alerts and that re3cently have not been working like i copied and pasted in browser still nothing no text for recent sub etc
@grand roost Don't spam multiple channels with your question. One is enough.
ok i apologize
i was just asking in general chat if anyone else had issue sorry for copy and paste
@grand roost Seems to work fine.
I still don't get how to edit and use the wheel & credits widgets in #widget-share
Well, I got the credits working.
Got an issue with our bot, it's spamming a timer every 5 seconds. Any ideas?
The timer has been deleted, the command has been deleted, and it's still going.
We got a hold of TerraBuck, I think we're alright for now...
is there a way to disable the store on the streamelements page? It ignores the cooldown and allows users to abuse the redeem.
we have a cooldown on !redeem but they can just redeem for sounds on the webpage
The cooldown should be put on the store item itself, not on the redeem command.
is there a way to have a cooldown on all store items, say if a user buys one... they are all disabled (for all users) until the cooldown expires
No. Cooldowns are per item.
hrm. Alrighty, thanks!
how does one setup super alerts
super alert?
you setup a variation for the alert
ah
@narrow coyote Not quite what he's referring to.
Super alerts are custom made for our larger streamers.
How does one add stream labels to your overlay that update when someone donates/follows?
Everything you possibly would want to show on your overlay is handled by widgets.
Could i get someone to walk me though it?
StreamElements Overlays are loaded from a single browser source in your streaming software, making streaming easy. https://streamelements.com/ StreamElements...
I used Stream Labs and it fucked my computer so im trying Stream Elements out and im very new to it
Can someone direct me to where I can find my JWT token?
@lament blade You can find your JWT token on your account channels page: https://streamelements.com/dashboard/account/channels
(Don't forget to click on "Show Secrets")
How can i import alert box from streamlab. I have been getting an error using the extension
Sorted over Live chat โคด
So I was wondering if anyone can set me up a command to randomquote somebody, i know about the current quote command but i need something extra, pls @me
@atomic silo (at)ing you, to tell you that can't be done, to random quote a random chatter, as to what they have said during current stream session.
I meant as to what theyve said all time in any stream, i saw custom bots (on sodapoppins channel) that can do this so i was wondering
You mean chat logs?
anyone have the issue with subs alert not changing from the default shark?
@pulsar pumice Check variations in the alert widget.
@zenith widget legend mate cheers
@zenith widget Is there any way to upload a custom font in Stream Elements so I can use a custom font on my overlays?
If font is a copy right free, it should be more or less in Google Fonts, from where we have the list of fonts.
If its not copyright free and a license is needed, you better have it just in case and host the font somewhere your self and add it via custom css.
Short answer -> your own font that is not from google fonts -> no
Is there a way to emulate top tipper? I can emulate latest tipper but not top.
Bell -> hover over tip alert -> custom
I see, Thank you!
Hi! I'm just new. can i get an invite code?
@rich stratus The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.
@zenith widget i kinda mean chat logs but only 1
@zenith widget like !randomquote Ryccs
And then the response:
When you eat pizza on your bed and it leaves a ketchup stain so your mom thinks you have rectal bleeding FeelsGoodMan
Like I said, not possible with our bot.
Oh okay 
Hi! This might be a really obvious question but I'm very much new to all this. I want to set up a chat command that can call out a specific used but can't figure out what the variable needs to be. So for example a !greet command where I can include the user and it would say that command to the specified user. Is this possible?
"{user}" is the variable you are looking for
Example: !greet @keizar
Response will come out as "@keizart hello there"
Or depending where you place the variable
Can be also "hello there @zenith widget "
hi guys can anyone help me? How I can activate song requests because looking at the chat bot it shows that its controlled by module settings and i don't understand what that means
Media request on the left menu
Viewer request on the new page controls the command
ok thank you @zenith widget I'll check it out later
Hello! Can I ask for some assistance? Like I got an idea for a widget but I was wondering if there was a way to retrieve the number of viewers?
@tardy mulch probably better in #dev-chat
With the Custome Code Widget many things are possible ;D
For a custom widget.
And what Kiwa said for help on getting that custom widget off the ground 

Lol I mean, for me is like 5:40am
Hi awesome SE helpers!!! Alert Audio question. I can hear alerts in emulator but not on stream or in my headset irl. Do you know why that might be? Thanks in advance and PLZ TAG ME when you reply. THANKS!
@coarse heath
how is your audio set up? whats your default speaker in OBS?
My default is desktop speakers -realtek and a secondary elgato desktop for more
And hi Kiwa! Tyxfor helping me
Thx for helping I mean
@coarse heath so if you emulate an alert or replay one from your activity feed you can see the meter in OBS moving?
@paper skiff this is not the right place for that. Please post in #general-chat
Ok thanks
hi guys, hoping someone can help with an issue I'm having with my game stuttering and dropping loads of frames while streaming and also while just looking at the game in obs
@quartz peak Can you please provide a log from your last stream. You can find this log in " %appdata%/obs-studio/logs " OR Help > Log Files > Show Log Files. You can simply drag and drop the log file into Discord.
Oh good question @torpid estuary lemme check
whats the "secondary" elgato for more?
shall I drop the log file in here?
Yes- the meters show receiving the sound in emulator @torpid estuary
Yes @quartz peak
Here is the file
The OBS meters and my headset receive alert audio in emulator but not irl when streaming or playing an alert again from activity feed @torpid estuary & @winter zenith
@quartz peak it seems you dropped frames due to connection errors. It seems your ISP might be at fault here. Your bitrate is a bit high, Id use 3500 max, but that's just me.
@coarse heath but you added the browser source to the scene you are currently in? Since hearing it with the editor in the browser open is a given, but it seems your OBS doesn't get anything when the browser is closed.
Would this work or no?
${settitle "text ${count <name> +<step>} text"]
@torpid estuary thank you, so I'm running everything wirelessly at the moment, my laptop, xbox, everything, if I changed to a wired connection would that help as well? also I have changed my bit rate down to 3400 do you think that should help?
idk how you are handling the multi sided Ana rage of questions but bravo! Yes, OBS doesnโt get alerts when browser is closed and sometimes even when it is open (a trick I use sometimes is to keep it open behind my game but that doesnโt always work either) @torpid estuary
Barage not anal rage LOL
@quartz peak when streaming I would always use wired connections, to be safe. You can try with 3400, but I can't guarantee it won't drop frames. Also are you talking some drops or constantly? In your log it said you dropped 0.3 percent of the frames
@inland lodge no
Anal rage sometimes gets to me 
Tho both kinda work
@coarse heath but did you add the browser source to your scene?
Damn :/
In the end the title either looked like this:
Ohhh !! Yes of course. I see what you mean and yes, SE is open as a browser source of course
@inland lodge or like this
I guessed it wouldnt work but was worth a shot
You could have tried it ๐
Keizar, any idea why yvonnalynn might not get audio in OBS from her browser source?
Sound mixer -> see if OBS produces any sound
open a youtube video in OBS as well
as a browser source and hope it autoplays it and produces sound
@torpid estuary it seems like the preview and stream stutters a decent amount from what I see, so you reckon if I ran a wired connection that would be best, also should that be just my xbox, just laptop or both as wired?
I'd say both wired!
@coarse heath can you post a screenshot of your audio settings in OBS? Also make sure that your windows default audio source is the same as what is set for desktop audio in OBS
And yes
I am stumped. Can you delete the browser source for your overlay and add it again?
@torpid estuary thanks for the advice, I will give this a try
Sure thing! I hope it works!
I will try that @torpid estuary thanks! Might try when I get up. Itโs 6am and I havenโt gone to bed. I appreciate your help!
I'll be in touch if I need anymore help but thank you
Oh wow! Then good night @coarse heath
If you need further help when you wake up just hit us up again!
Sure @quartz peak sounds good!
Okedokee
is there a way to setup the bot to add my viewers on a que to play games with me. like if i wanted to have a line for viewers to play with me on a certain day.
like maybe have a !que command?
I have a question, how do i change the scene from streamelements, they all have the same link, so how do i change the scene mid-stream ?
is there any way to have different links for different scenes ?
You make different scenes in both OBS and in StreamElements Dashboard and copy the browser link for each scene into their respective browser sources in OBS.
You switch by clicking on the scene or transitioning via studio mode in OBS
what is best Obs studio or Obs streamlabs to Pubg games?
Make a different scene if you want it to look different, @little olive
obs.live
@pale elk You are not understanding the person's confusion.
@little olive How many overlays do you have saved in "My Overlays"?
I have 2 overlays on streamelements, but they both have the same link.
why obs streamelement the same one like Obs.live @inland lodge
They do not have the same link. I 100% guarantee it.
@rapid elbow obs.live is the best obs
they are both under "personal"
@winter zenith okay thanks ๐
@little olive they have SIMILAR links but they are not 100% the same. Promise
@little olive Trust me, if you open both overlays via the launch button you will get 2 different links in the end
hmm, let me try again
Now I'm not gonna show the entire link as it contains account id and the overlay ID
but the middle number-letter sequence is different
You put the url to one overlay in one obs scene.
And the other link in the other obs scene.
Then when you want to switch scenes (waiting/BRB to gaming for exsample) you start studio mode in obs and switch scenes in obs.
Then turn studio mode off again.
Easy as that
firstly i am using xsplit
That's basically what I said
you are right, they are different links
but when i change from scene to scene, it doesnt reload the new link
@little olive same thing only without studio mode
@pale elk You were not addressing his confusion about the overlay links :/
@zenith widget I was addressing the question about switching scenes first. That's why.
what is the best encoder if i dont have the best cpu and i have a good one gpu?
@little olive you input the one page in one scene and the other url in the other scene and then just switch over to it
thats exactly what i did
It will reload the overlay when you enter the new scene
but switch the scenes on xsplit doesnt load the new webpage url, as if they are the same link
If you checked the "keep source in memory" it won't load but also will be open in the background and drain cpu
@pale elk command before name
i dont now about a bot here in this discord? @pale elk
crap... wrong name
@rapid elbow For the best OBS support, please join their Official Discord @ discord.gg/obsproject
@pale elk I know you want to help but please try to not confuse the people in here with asking uneccesary questions ok?
@rapid elbow if your GPU is better than your CPU then nvenc
@winter zenith gotcha
No problem @little olive
kiwa the xsplit queen strikes again 
Also make sure to enable "enhanced web page rendering" in the advanced settings in xsplit @little olive
You can thank me later for that
ok @torpid estuary but i can se down in the right whit cpu counter and fps counter is relly high what can i do whit that? buy a new cpu?
depending on your system: buy new system, play older games, lower the settings of your games
its a loaded question, as i have no info on your system and your situation regarding money/willingness to spend money on new parts
okay @torpid estuary
@winter zenith Will try it out cheers
Is there any way to emulate a Tiltify donation event?
you can add points to a certain user and reset his previous one
form the old account ofc
chat cmd or dashboard?
both, sec
both, actually
thanks boss
default command is !givepoints
also, did SE ever add mod access to the dashboard? or is that still a no
if so how do you grant access to a mod
To invite managers to your dashboard, Click on your Channel Name at the top of the dashboard and scroll down to Settings. Click the drop down arrow to expand your channel managers and then create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control) Check this video out for more help: https://youtu.be/zl_h-ttZDF0
thanks boss
if you find it hard to reset user points or change them do it here https://streamelements.com/dashboard/leaderboard/current
you're welcome
no, afaik @slender yoke
regarding points: Is there a way for a VIEWER to transfer or give his own points to another viewer?
@slender yoke I believe so. I think it's the same command.
I've tried and it never works
Lemme check actually.
yah. It should work for everyone.
!givepoints/!give/!transfer (number) (@user)
When i get a beta code
@night cloud The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.
yeah that's the command
check if the command is enabled @slender yoke
Filling out the form does not guarantee a code
@night cloud read the last bold sentence.
Ok
I have the store active in my overlays those commands never work
is the command enabled here? https://streamelements.com/dashboard/bot/commands/default
!givepoints
store is not related to this
also make sure that it's enabled for everyone and not just mods.
well crap it's not enable. But honestly that's kinda dumb that it's not related to the store. What else are points used for
from what I see it's not enabled
ahh no I mean it's not related to store being used
I see you do have !addpoints enabled, that works for giving ppl points
Ok glad to know it was simple. thanks for the help
from streamer to all or just 1 person, but to give from your account or someone else's must enable givepoints
you're welcome ๐
Question: When I use OBS.LIVE hyperlinks are enabled for my stream, but I can't click them to open them up. I have to drag the cursor, cut & paste into a browser. Is that a setting that can be changed? Or is that going to be a future update?
Viewers can click them in Twitch chat, but I can't click them in OBS.LIVE
I'm not sure but think it will be updated in the future but better ask in #helpdesk-selive
Hello, i have a little problem. Bot is timeouting two times for a single thing. It started 4 days ago out of nowhere and it looks like that
its just annyoing to have a spam of notifications on chat
do someone know how to fix this?
@mossy rover Restart ground control or don't use it if you are using OBS.Live for custom bot name
Questions. View of gameplay, view of myself while streaming, and auto problems
?
@cobalt pivot can you elaborate more and try to formulate your problem in a full sentence? we want to help you, but we need to understand your problem first.
Hi my chat bot does not display when somebody donates what do i have to do??
enable Chat alerts in the bot modual @coarse barn
i am having an issue trying to import points from streamlabs chatbot
did you export the points via csv?
@winter zenith its already enabled but when people donate it does now show up in chat
Yeah and a email from stream elements @torpid estuary
@torpid estuary I've only had one donation so it may work if i get another but it deffinatly did not work
@torpid estuary yes, these are the exact steps i took: Open Ankhbot/Streamlabs Chatbot
Click "Connections" in the bottom left corner (symbol of a person)
Click "Cloud"
Click "Pick Folder"
Choose a location to save your backup files to
Click "Save" when you have chosen a folder
Click "Save Settings" to confirm your choice
Click "Create Split Excel Files" to save your Commands and Quotes
Click "Export Currency CSV" to save your Points
Go to https://streamelements.com/dashboard/account/import
Click โImport nowโ under Ankhbot/Streamlabs
Click "Select Files" next to Points (Currency.csv) and choose the currency.csv file you just saved in your desired location
Click "Select Files" next to Commands/Quotes (Data.xlsx) and choose your Commands.xlsx and Quotes.xlsx files you just saved in your desired location
Click "Import"
@coarse barn check the settings then
maybe you disabled donation chat alerts by ccident
doese the bot announce other stuff in chat?
@winter zenith its defo enabled but I've disabled it and enabled it to see if that works
@open yacht and what exactly happens when you do that?
like, what isnt working? are you getting an error message?
@modern mauve it says import failed
@open yacht how is the CSV formated?
the chatbot is generating Name/Points/Hours. i did see where it said you may need it to be name,points and i saw the tool for that...but i have no idea how to use it....
okay.... because it needs to be in the
Name,Points
format or it wont work
I dont. Know how to explain becuz I'm typing
@cobalt pivot 
just wondering, is there a way to completely reset the streamelements bot?
whats your native language? @cobalt pivot
@sleek stratus what do you want to reset?
@winter zenith i feel like ive had to do this at some point a long time ago, but i dont remember how to do that. i tried just taking the hours column out and that didnt help and im not sure how to use that tool. do you happen to have anywhere i could find some good instructions?>
@torpid estuary most likely everything, like I wanna start over
probably except overlays
but i wouldn't mind redoing them
with what? do you mean followers, sub, etc?
the data itself, for example I tried changing the name of the points back to !points but its not working, and the commands, etc
or let me rephrase. what makes you want to reset, what kinda data dont you want
I wanna restructure my stream
@open yacht only thing I found:
in the connections go to cloud, set a folder and then export currency, you will have to go in and switch columns B and C for streamelements to import correctly
Dont know what that means never usd ahnkbot/streamlabs bot
ok, so you want the commands to be back to normal. as far as i know there is no way to reset all commands to default, but most of them are default commands anyway, meaning you most likely just disabled them
yeah but is there a way to make the points command back to normal then? idk why its not working
I'm gonna recheck just in case
go here https://streamelements.com/dashboard/bot/commands/default and check if it is disabled
yeah you can delete you custom commands and enable the default commands if you disabled them
i'm gonna try to look into it, if I need more help I'll write thanks ๐

just weird that I can't change the points name back to normal
as i said, it could be you disabled the default command
any way to make 'Spam filters' delete individual messages instead of full purge, now that individual message deletion is supported on Twitch?
The only way the bot can "delete" the messages is to timeout the user for the specified amount of time, and this will delete all messages
fixed it 
was it disabled? @sleek stratus

how do i make a daily wins command?
Is there a way to get an invite code for the android app?
@reef hazel The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.
Thanks!
hey there, so i changed my bits image to something else and would like to revert to original bits (cheer) image animation. i dont see any reset buttons. any help please?
@solid jungle probably best to delete the cup and re add it
@winter zenith It's for my alert box so I'd really rather not delete them all and start over. Im guessing its not possible then?
great thank you very much
How i get an invite Code?
@charred pagoda The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.
Hey I just downloaded the OBS live and I really like the features I am only having one problem if I press the replay button for the alerts they dont pop up. My alerts are from streamlabs and I already imported streamlabs any help?
Streamelements overlays get pulled from a server right? So if I log onto another pc I don't have to remake my overlays right?
Yup. Everything is stored in the cloud
You just have to log into streamelements and get the link.
@formal adder it only works if you use our StreamElements Alertbox
@warped wolf you added a display capture as a source to your obs?
Hey guys... I need help... I am not getting alerts...
even it is not in activities that one guys buy a sub
@queen edge Twitch prime (new and resub) and paid subscriptions (resub only) must be shared in chat manually by the person subscribing in order for the subscription information to be sent to StreamElements. For twitch prime, the user needs to have sharing enabled on https://www.twitch.tv/settings/prime. For paid subs, if the share box doesn't show up immediately it will when they refresh the page. https://i.imgur.com/VNJN0Uv.gif https://i.imgur.com/2297EA7.png
Hey there! What do I need to do to get a code for the Stream Elements mobile app Early Access?
@dense mirage The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.
Cool, thanks!
OBS.Live doesn't change the core functionality of OBS Studio, so this is a question better asked of OBS support.
@warped wolf For the best OBS support, please join their Official Discord @ discord.gg/obsproject
OBS.Live is a plugin. It's not its own software. And you should be using OBS Studio, not OBS Classic.
Let me repeat myself: OBS.Live does not change the behavior of OBS Studio's display capture. This is an OBS issue you should ask about in OBS support.
ye i understand ๐ but what can i do ๐ its since i installed this plugin
The installation of OBS.Live has nothing to do with the issue. Explain the issue in OBS's support Discord, linked above, and the talented folks there will be able to assist you.
Is there anyone that can help me set up the alerts? I'm trying to use 1 or 2 second videos and i just need them to loop and i'm struggling a little
What's the issue you're running into?
I'm testing the alert but when i'm hoping the video will loop it stops and the sound continues. I'm just wanting the video to loop for the duration of the audio which is roughly 6 to 8 seconds
Did you set the alert duration to 8 seconds?
I have set it to last for 8 seconds yes but the 1 or 2 second video reaches the end and doesn't start again.
Is there something that i need to activate for the video to repeat or should it be automatic?
Which alert are you playing with? Subscriber alert?
a few of them actually. Ones that use images are fine but some of the uploads I've used have to be uploaded as videos which are the subscriber, host and follower alerts
The behavior seems fine to me upon testing. The video loops and stays through the entire duration.
hmm thats strange...
Oh, wait, I see.
the video isn't looping for me
Yes, the video does stop. You're correct.
This is intended behavior, actually.
If you want a loop, you should convert your video into a gif.
ahh maybe i've downloaded them wrong then because these are originally gifs
the loop worked fine through SLOBS but just seem to be having trouble how i need to upload it here
https://convertio.co/ is good for converting video files into gifs.
Convertio - Easy tool to convert files online. More than 285 different document, image, spreadsheet, ebook, archive, presentation, audio and video formats supported.
Perfect. I'll give it a try now and hopefully that'll resolve the issue ๐
Thank you so much @strong kernel you're brilliant, it worked!
No problem. Videos don't loop since custom made animated alerts in video form are meant to be played once and that's it.
Ahhh i see, i'll remember that for next time. I'm also going to bookmark that link you gave me. Again thank you so much for your help!
Hi there! I was curious as to why my overlays from Stream Elements take so long to load after switching scenes? 5secs and sometime more. Thanks!
@marsh dagger depends on your internet speed and how many widgets you have in your overlay
best is to open it up in studio mode , let it load and then transition over
after the transition disable studio mode again
hmmm. Internet is 115 down. Seems a bit counter productive to have to run it through studio mode. :/ But it may just be because everything's so large. It's the fortnite llama overlay I was trying. Fully animated everything.
How do you put the bot in your discord server?
We do not have a Discord bot available at this time.
HOLY CRAP HELP! EMERGENCY - people are following but not getting the follow notification or stream elements bot follow notifcation
just started happening at beginning of stream
didn't happen last night
host notification didn't come up either
2 month resub notification WORKED
@prisma grove Works fine.
yeah it did for you
but not for gamesnackbytes
or krotch92
I don't understand
@strong kernel your follow is not on the activity feed
@strong kernel GameSnackBytes hosted - no notification, krotch92 followed - no notification
I don't understand what is wrong
please help
@prisma grove Except it is there?
@strong kernel Where?
Check your filters. Are you hiding follows?
yes I was, THANK YOU
however the host isn't there and the krotch92 follow isn't there
what happened?
I reset your webhooks.
I'm new new to stream elements. can i use it like obs? or do i need to move it over to obs studio? I'm having issues figuring it all out
We have a plugin for OBS Studio, not our own version. https://obs.live
Why mess with something good, right? ๐

