#helpdesk-twitch
1 messages · Page 386 of 1
Is there a certain variable that I can enter to clear the entire chat?
any reported issues with alerts currently? mine are popping up now and again and no TTS at all
^^^
@daring wharf and it worked before? did you try logging out of SE dashboard and logging back in?
the issue is only TTS not playing?
i ran a fix for both of you, let me know if it still happens
@atomic hollow Alert went off, no TTS along side it though
thanks i am on it
Hey guys, is there a known issue with SE Overlay alerts at the moment?
Clamtaco is live and alerts are not playing, when we refresh the overlays in OBS the first alert plays fine then any following alerts break.
Tested using my own channel and over lay and my own OBS same things happening
as clams overlays were failing on my OBS as a test also.
everything is back, coming to his stream to check

Hello! I just switched to Stream Elements and I added the bot as a mod but whenever I use a command it replies 5 times instead of 1 time. Any idea what might be causing it?
@valid snow Are you using Ground control?
yes
Restart it
thank you! 😄 fixed it
hello, i got a question. Is there any easy way to make a tax document for the tax consultant ?
yo, it's normal when i test follow alert it jumps my follower goal from 1(that i have set) straight to 50? instead of 2
I do not believe so.
It's hard to understand what you are saying because your words are scattered a little bit.
I am in the overlay editor on streamelements.com. I set a follower goal to 50. Initial value is 1 (i already have one). I click test follower alert and it jumps the value to random, sometimes i get 38, i press again and get 41
When instead i should get 2 and 3 (i clicked test follow alert 2 times)
@static hearth test is random from my own experience so I say that's probably normal unless one of the member of staff tell you different of course
I think there could be a error in the script/code.
@static hearth you can ignore tests, the real number will reflect when you go live
Or that.
Thanks, that's what i thought. Just figured i'd ask
you can see it here - https://streamelements.com/dashboard/session\
go to goals
Dexy, if you have anymore trouble you can always come back to the help desk or you can go to the little "Help" button at the bottom and send in a ticket.
If they don't answer within 5-10 minutes you can have a live chat with one of the live staff members that can direct you.
It wont let me join streamelements it says i need a codebut nothing has been sent to my code
@obsidian solar The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.
he was talking about our app @wind wraith ^^
its fine you just try to help 
what helped me become a Support hero here was to just look in the helpdesk channel
see how Staff/champions handled issues
Alright.
learn how those issues where solved
and when someone had a question I knew because of personal expiriance or from reading/lurkin here I answered it
Alright.
we love when the community gets involved so dont worry 
I'll write down notes on problems you solve and just watch.
hahaha well you don't have to take it THAT seriously 
Well, having notes will make it 100% more accurate.
Than me just guessing off my memory.
but for example. next time someone comes and asked how he gets a code or cant log in because he needs a code you know now he is talking about the Beta app!
so thats great! and you didn't even had to write something down 
Well, thanks.
keep it up
Hey guys. Just started streaming the other day, was using shareplay on the PS4, but i decided to give StreamElements a go for the overlay! But whenever i stream using the OBS Streamelements, the gameplay is really choppy... not sure whether its my connection, but i have no problems with the shareplay or any internet problems usually... Help?:(
ill take a look. im using remote play from the PC and capturing the browser, also Kiwa?

ill take a look at the quality and all that, but if kiwa could help, that would be great!
@patent current what and how many overlays do you use?
what are your settings for streaming?
what is your encoder in OBS?
Currently one my main streaming Scene i have 4 overlays, Overlay, Microphone, Camera and the actual gameplay
My encoder is set to Hardware(NVENC)
did you click the "Shutdown if not visible" setting for all overlays in OBS? Are they animated or static?
The overlay is static
whoops
rendering via your GPU is not reliable and can cost performance and frames
I shall give that ago on x264

Was I a little bit correct, Kiwa?
whats your Bitrate?
6k

😦
@patent current may i ask how you capture the remote play? via window or display capture? @winter zenith sorry for butting in
i followed a youtube video lol. and 1920x1080...
OOMPF
you should not stream in 1080p
as long as you are not partnered on twitch
people cant choose the resolution like on a youtube video for example
@torpid estuary Window
720P 30 or 60FPS is more then enough now a days
this site should help you. just take the 720P resolution 30/60FPS and choose the bitrate accordingly
bigger is not always better
@torpid estuary I'll direct you to this video. If it shows no help then sorry?
PS4 REMOTE PLAY - http://zipansion.com/3dFbS (NOTICE: THERE are ADS IN THE LINK TO HELP ME OUT) OBS SOFTWARE - http://zipansion.com/3dFZg -------------------...
yeah, what kiwa said. id try that, also window capture costs more ressources than display capture as far as i know. so switching that could also help with the performance.
@wind wraith uhm, thanks?
because if you set your bitrate to 6k its not for sure your pc or your Lan cable can handle that.
Same goes for the viewer. with those settings you FORCE other viewers to have a 6k bitrate internet connection
and most people view via mobile devices
wich cant handle 6k bitrates
@torpid estuary I think if @patent current changes bitrate, shuts the overlays down if they are not visable by following the bot prompt that appears now below, and uses the right encoding he will be gucci also with window capture!
@patent current Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png
might very well be! just wanted to throw in the idea as a last resort queues music
please dont... 
What should i set the bitrate too? 3k?
you can check all the nearest twitch servers and the bandwidth you have through them
with r1ch's twitch tool
then u can decide which bitrate to pick
Link it to him 
Test your upload bandwidth and connection quality to Twitch
Alright ive followed everything you guys have supplied! If its broke ILL BE BACK!!! thanks for the help, appreciate it, have a good day guys
good luck and a good day to you too
and this is why I got kite to setup obs for me I still don't understand this this bitrate and encoding business 

the basics arent really hard, you just have to know where to look. but you are right, kite is the OBS wizard
@scenic spear The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.
I want to test this apps on my stream
Hey SE! I stream almost 24/7 and I need to figure out which day is my lightest day for viewers or follows or whatever so I can take that day off every week - is there something in SE dashboard that can help me do that?
@prisma grove the dashboard lets you view daily numbers for your streams. you can change it from daily, weekly, and monthly
I don't know who to message about this but, for the last month my host alerts haven't been showing up and I have done EVERYTHING possible to reset it and them to show and it's just my hosting that isn't working..
View Minimum: 0, I've relogged and logged back in,
I've reverified everything, I've reset my alerts (numerous times),
I've tried adding variations=same result.
I use OBS.Live and they don't even show up in my OBS.Live activity feed, but they do show up in my chat. I've had to implement a separate chatbot for this function and I would rather not, I like SE and don't want to have to have a ton of different bots for just one thing. My husband using SE and all his alerts work. I don't know what is going on. Any help would be great! I have looked around on the forums and have done everything suggested there.
@deft mist Due to recent changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:
- All manual host events (0 hosts included and if filter set to 0)
- All auto host events with at least 1 viewer
I am looking for some simplistic alert boxes that will update, etc. I have a couple of examples and both streamers mentioned using streamelements. I have looked through the youtube videos and the site and cannot find something similar.
they probably did it themselfs then @rapid latch
but we have simplistic overlays like that. pick something you like and customize it
That looks like an event list. We have one that is pre-made, and we also have a custom one you can change with HTML/CSS/JS
This is event list. I wonder where does it come from
Thanks @untold crest Exactly what I was looking for. It would help if I knew whether it was an alert or an event list. 😃
Would it require having to setup an overlay?
You can have it on current overlay as well
I want to avoid overlays if possible. Framerate killer.
But with that one widget I would rather go for additional overlay just for this list (so latest event does not animate on scene switch)
you cant have things like this without it being on an overlay of some sort
@tight harness help me find variation settings please 😃
@upper lichen you dont have to @ single people in here, there are more supports more than happy to help you! your variation settings are in your overlay editor and can be found when you click on your alertbox
thanks! @torpid estuary ❤
click the little cog next to the alert you want to set the variations for (ie sub, tip, etc) and then click on "variation settings"
glad i could help!

@rapid latch if you have that widget purchased, dm me with zip and I will give you this eventlist as it is already done. And about not having overlay - you cannot have that without it (no matter if you use us or any other service), as it is not a static file. If you have alerts - they are "overlay" as well. Everything that is dynamic (alerts, eventlist, media request) is an overlay (sandbox displaying data from aggregate)
Yeah I understand that now @untold crest
ok i cannot find the alert tab. first time in the site. 😦
they are in your overlays. do you already have some overlays on SE? https://streamelements.com/dashboard/overlays
no i have them on SLOBS
so you want to import them from SL?
yes
then use the handy import tools to do that. make sure to stay logged in both in SE and SL for that. https://streamelements.com/dashboard/account/import
so the alerts tab wont appear until i import?
you can make new overlays if you want to!
I was just wanting to use the variations feature to setup indidvual bit notifications
All that is managed through our My Overlays section
i linked you that above. https://streamelements.com/dashboard/overlays
if you just want to add an alertbox with the cheer alerts, go to My Overlays, create a new blank overlay, add an Alertbox widget, turn off/on the alerts you want, change variations, and then put that browser source link into your broadcasting software
thank you! @weary mist thats what i was wanting to do.
Hello. My alerts are triggered as usual but after 2-3 sec i hear it again in a horrible echo. I have tried to use "shutdown when not visible" on my other scenes without success. Anyone know what to do?
- check to make sure you don't have it open in any browsers (just close all the browsers you have open, or mute them).
- Double check ALL your browser sources in all scenes to make sure that box is checked. You wouldn't believe the number of times just one or two get missed.
- make sure you are not in Studio Mode in OBS, as it will trigger both scenes
is the server down? I can't seem to make any changes to the chat modules
I just deleted all other sources. Seems to be working now. The "shutdown when no visible" doesnt seem to work that good. I havent updated in a while tho. Im using OBS.Live 18.10.17.237
Let me have a quick look, that normally means there is an issue with the settings of the module @oak creek
@vast hawk the "shutdown when not visible" is OBS Studio specific, not OBS.Live. It works perfectly for me and anyone else. It is likely one of those sources didn't have the box checked
or OBS itself was derping
Yeah it was working fine for me until today. Havent streamed in 2 weeks so i havent touched it since last time. Well well, it's doable now. Thank you for your time
I'm trying to activate the slots machine and added a few more responses for the 8ball module!
weird, because I just activated slot machine, and added a single response to the 8ball module. There is a limit to the total number of responses, I just can't remember what the cap was. Add them one at a time until it errors
okie dokie!! i'll give it a try for the 8ball. But as for the slots machine, is there a way to resolve it?
oh never mind! it seems to work now!
xD
That was a weird moment, but I'm glad it's showing a green bar when I activate it, thanks a lot!
So I stream my Xbox through my elgato through streamelements. Is there a way for me to hear the notifications when I have streamelements up and running? I use the streamelements live obs
You would just need to have the alerts playing through a speaker you can hear
Anyone happen to know if there is a command to merge two viewer accounts, due to a name change?
@weary mist if I have the laptop (where I am running the obslive) volume up, will I hear the game volume as well? Or just the notifications?
My thing is, I have all volume muted so my stream mic doesn’t pick up any third party sounds in the background and sometimes I don’t see my obslive show the notification of a new follower or sub or whatever and if I could at least hear it, I would know to acknowledge it.
I'm not sure about that as I don't use a capture card, but I believe you should be able to adjust the volume of the game separately so you can choose to hear it or not
Okay
Hi guys, where can I find the JWT token?
Ello all! Quick question .... Does OBS.Live work with a Mac or only with Windows? I use OBS, but was hoping to add OBS.Live because of all of the AMAZING things I have been hearing about StreamElements! 😃
@near grove You can find your JWT token on your account channels page: https://streamelements.com/dashboard/account/channels
(Don't forget to click on "Show Secrets")
@lost dune Mac support for OBS.Live is planned
Okay! Welp I guess I have to wait for the OBS.Live perks!
thank you so much @nocturne pelican ❤
How do i migrate my multiple overlays into 1 main overlay?
Unfortunately, no you can't merge overlays into one, but you can copy over widgets from one to another. @empty anchor
Click on the widget and then click on the 2 white papers with a red dot next to "layers".
Hey there guys, Im having trouble with using my own uploaded videos along side Custom CSS any tips?
Thank you!
How do I turn off viewer count with OBS.live
i clicked the papers next to the overlays all it does is drop down the layers
@lament blade burger menu on the activity feed
@empty anchor can you show a screenshot of what exactly you clicked
kite how do i copy my overlay to switch it to another ovewrlay
i clicked on the papers thing nexct to overlay
thats just to access the layers view in the overlay editor
ok so wheres the paper thing he was talking about?
select the widget, and click this
thaanks i got it
THANKS

add a backup playlist in the settings
https://streamelements.com/dashboard/mediarequest/settings the option called backup playlist
oh
I was brought here to ask about the early access key for the app
@undone flower The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.
Ah alrighty thank ya
My viewers are trying to redeem items and it says " internal server error" tried parting the bot and reparting it and it doesn't work. Any ideas?
Have them go to the main site, manually log out, and log back in
kk thanks I'll try it
That didn't work unfortunately
It's been working fine all day until right now. Is it something on streamelement's side?
is there a way to make a chat timer that shows the progress of the goals i set in the widgets?
It was happening on my friend KyuuContinuum's stream, too. He had to refund his giveaway.
Has this become a feature yet and I just can't find it in alerts?
redemptions are working again 😄
Why the Bot dont count the time of any user?!
if you just enabled, then there would still be no time tracked, it adds points per every 10 min, and uses this system to calculate the watch time
@tacit garden 10 minutes of watchtime are given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled for watchtime to work properly. There is no direct link between watchtime and all-time points. It can’t be calculated from the amount of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in chat at that time. Giving points to a single user does NOT affect all-time, only when giving to all in chat.
okay thanks i will test it
Hello lovely people. I have a giveaway running in my channel and I see that the bot will confirm purchased tickets if someone uses the chat itself to buy them. Is there a way to make the bot confirm ticket purchases even if not bought by the chat?
It’s a very good way to market the channel after all hence the use of giveaways in the first place. It would be useful to have ticket confirmations printed in the chat no matter how or where they were purchased.
Am I missing a setting?
IDK wtf im doing I just know i need help, love you ❤
How can I delete the obdlabs settings and get overlays to work with stream elements?
ok, im gonna read some more and try to figure it out
ill be lurking if u are here
Can i have an early acces code please??🤔
i think the problem is the shit is so easy i cant grasp it
Pretty please? 
The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.
@gilded cliff Look above, fill out the form.
My alert sounds are playing multiple times when they are activated (echoing). How do I solve that?
@lyric geyser Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png
um my desplay capture isnt working
Is there a way to capture a certain monitor no matter what is on that monitor display?
@timber locust For the best OBS support, please join their discord where OBS devs and support volunteers are available all the time discord.gg/obsproject
@agile nexus For the best OBS support, please join their discord where OBS devs and support volunteers are available all the time discord.gg/obsproject
I asked this lastnight, but figured I'd be more specific since I am still having issues. I have a store item that shows an alert on stream. I have a command that has a message. Within that message, I have ${redeem itemName} to trigger the alert.
Example of Custom Command response
Hello! This is a custome chat message ${redeem itemName}
Is this possible? Because I can not get it to send the custom message in chat AND trigger the alert from the store.
ik i asked this months ago but i forgot the response i got. is there a way i can get a spinning wheel on my stream without having to open a separate browser
You can use browser source in OBS for that @keen bloom instead of having to open the browser and show it. I do not think there is a spinning wheel within SE. 🤔
I have a question about the SE Giveaway system. I have an issue with a troll and I was wondering if there's a way if a person enters for a giveaway, if I can take them out of the running for the prize? Or if they enter, do they stay in the drawing?
@shy lagoon The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.
@smoky tide as soon as you use the redeem function, the command will redeem the item and ignore the rest of the text you put in as response, as it triggers a function.
@keen bloom Wheel of Fortune Alertbox
Made by @untold crest 
Link: https://strms.net/wheel_of_fortune-by_lx
WHEEL.... OF.... FORTUNE!!! Every sub gets a spin!
https://streamable.com/omivx
@viscid steppe as far as i know there is no way to exclude single participants of a giveaway. you could refund the giveaway, ban the party in question, thus disabling them from entering the giveaway, and start it again. but let me inquite internally about that!
Anyone else having twitch prime alert problems?
this maybe a stupid noob question but do u need layouts if your streaming from a ps4 with no capture card
@indigo bone did it not trigger an alert? did they share their sub?
@eternal fiber if you dont have a capture card and cant use remoteplay then you can not use overlays. but you still can use the aweomse SE bot and its chat alerts!
@eternal fiber Here is a guide on how to setup the most essential tools for streaming from your console, while using StreamElements tools without involving a Capture Card! It's easy to do, take 4 minutes to read and 10 to 15 minutes to setup!
Read all about it here: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3
@torpid estuary already setup the bot its awesome and so much more user friendly than other ones just watching vids to learn the other features of se
oh thats awesome! but id say you dont need overlays at first. just get comfortable with streaming and if you want to you can start saving up some money for a capture card!
already saving for a elgato hd60 pro and some pc upgrades
that sounds good!
@viscid steppe also if the troll would get picked as a winner you could just draw another winner and ignore their entry.
@torpid estuary NVM cause someone else's prime sub showed up. Think it could be a re sub issue.
Question, how do I add a custom !deaths command on streamelements? I'm playing Dark Souls and people keep asking me to add the command
@neat pond by creating a custom command for your bot. by using the ${count <name>} variable you can output and increment the counter, and with the ${getcount <name>} you can outout the number without adding to it
is that english
so if i do ${count <deaths>} it would be the name for the command people enter, yes?
and ${getcount <deathadd>} would be the command they enter to add more deaths, yeah?
where do I add the command for the response? in the same area as the custom commands?
yes.
thank you
so, !addDeath will have the response of LALIEN has now died ${count dead} times.
and !deaths will have the response of LALIEN has only died ${getcount dead} times.
Hello, i need help with my obs setting.... I have a StreamElements overlay (1920x1080) but my game I want to stream is 1600x1024... That means in my OBS I have a black bar and when i increase the window i have very low quality in the stream
it shows it as 0 even though I added 7 deaths
@neat pond you have to use the exact same variable name when using the count variables. You use $(count deaths) to increase the count. Then $(getcount deaths) to just retrieve the current value
if you change the name of the variable (deaths to lives)
they are two very different counts
even death and deaths would have different values
yeah, that what i did. It adds the death, but when I enter !deaths to show how many times ive died, it says i have died 0 (i added 10 deaths already)
ugh. give me a minute. I joined your chat, then moved it to another monitor and now I am getting a blank white page -.-

@languid urchin The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.
can i use StreamElements for facebook?
We do not have any tools for FB streaming
well there is a idea for ya 😃
Hi, I'm trying to disable the !songlist command, but can't seem to no matter what I try. It's not listed under default commands on the website, and doing !command remove songlist does not work either. Any suggestions? I'm pretty sure it's a bug. The songlist command shouldn't be enabled if the media share / song request feature is off.
It's a problem because I use streamelements for certain commands, but not for song request
Thanks!
@rough fractal that command would be an alias of !songqueue. If you disable that, you should be set
Im looking to activate the stream elements mini games and points. I did have stream labs installed, looking for some guidance
well, is it better to just use the stream lements games or to use both?
Sorry.
Just use Streamelements games.
@wind wraith 
do you know how i can get rid of streamlabs?
Sorry, Scalper. I just have seen streamlabs more than streamelements, mistake in wording.
Yes.
You can undownload/delete streamlabs.
Then you head over to your chat and type /unmod streamlabs.
Alright.
@wind wraith don't worry about it, lol. Isn't the first time, won't be the last. You get used to it
Mhm.
and its gone! yay
Dacty, if you wish for people to use points then head over to Loyalty Settings. If you have them enabled you can change the currency/points name. I have mine set to "treyinq moneys". Then you can choose how much a person gets for watching your stream. Even below that you can choose how much points they get for following, hosting and if people tip they can get a point bonus.
awesome i was going to ask that
is there a way to add multiple deaths at once instead of 1 by 1? for example, if i want to add 10 or 15 at once? @weary mist
Man I am loving streamelements
!editcount <name> +3/-3
or whatever value you want to increase/decrease the counter by
@narrow coyote thank you!
Hello, can i ask something?
you just did, so yes 😁
Oh yeah i did 😂
You can always ask a question. Someone is always here to help.
I wanna ask how our viewers know that we have a points and our viewers know that we have stream store to?
Hi guys, im trying to add a new command, but it keep saying that the command already exists is there a way i can remove that command to create my own?...
Well, you can always have a panel linking to that.
Default Commands cannot be deleted.
is the command Hype i wanna to add one.. or is there a way i can edit the one is already created it?
Owww.. thanks 👌
I need a invite code
The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.
There, tokenstreamer.
@oblique pilot I'll check if a hype command is a default.
When I went to create a "hype" command it worked for me.
Do you know how to make a custom command?
Any of my commands doesnt work on my own channel idk why 😦
im trying to use them to test them in my channel but i cant see any of them.
Do you have the bot modded?
yes.
Try it again.
Type /mod streamelements in your chat.
Also, what is your twitch channel?
hmm...
/oxiiie
but i noticed something... apparently my OBS live has to be open for my commands to work.
That should not be the case, If you use the rename option, if OBS.Live is not running, the bot should simply post as StreamElements
oh, thats wierd, because it just dont show up anything.
Oxi, you changed streamelements to your own bot?
what can a super mod do compared to a mod?
you mean, the Name?
supermod is a higher role, to give access to commands that normal mods cant use
ohh ok thank you
This is what the bot should be. The Streamelements Twitch Channel.
The bot should post as StreamElements if OBS.Live is not running, here OBS.Live is closed, then running, then closed again, and the bot responds as expected
For you its
You can rename the bot
Oh?
but wait, i just renamed the bot. lol.
You can also change what twitch profile it goes to if you click the name?
I don't know. I'm not that really into this stuff. I'm just trying to help. Keyword - trying..
when you rename the bot, it uses another twitch account to post to chat, that account is not an actual bot
Oh...
yeah, that is all fine, but if the bot is not responding without OBS.live running, something is off. I would close OBS, part the bot from your channel, and join it back to the channel, to see if it will then respond to commands
Ok ill try that. and ill let you know what happen.
also, do you use Ground Control as well?
yes
i use both of them
should i not?, i only use the ground control because i thought i had to have it open for some reason lol. idk if i can close it and just have the OBS live.
If the bot rename option is also filled out in GC, it can cause conflicts. GC really does not need to be used if you use OBS.Live for the bot rename, as you get the activity feed built right into OBS
hmm so i can just not use the GC.. and just the OBS live, and ill get all the notifications and everything?
except for the music, because i think the GC is the one that controls the music.
And.... that was the problem. i just closed the GC and tried my Commands while being offline and it works.
yes, GC does not have anything to do with notifications, those will come in regardless of OBS or GC running. As for the Media Request, it is really not recommended to use GC for the Media Request, and to use the site itself. Currently, we are working on adding Media Request to OBS.Live, and once that is done GC will get updated to work better with it as well, but at that point, you really will just need OBS.Live. For now, its best to just use the Media Request page from the site itself
but is under the name of StreamElements, as you said, so thats perfect.
great!! @narrow coyote Thank you..
and the Media Request on the OBS live. WOULD BE AWESOME!.

you are awesome^^ Thanks.
yeah, it will be, I know they are working hard on it, Media Request in OBS is a big undertaking, but its going to be worth it
GREAT!
Hi! Need some Chatbot help. I'm trying multiple chatbots to see which one is better and need to disable StreamElements' chatbot. Is there a way to do this, or is there a link I can go to? Thanks.
There is a button on your dashboard to part the bot from your channel
@narrow coyote Thank you, I finally found it!
Hello @StreamElement i just found your app, how do i get the early access code?
Hey fellas, I've connected my paypal to streamelements but none of the tips/donos seem to be comming through. Any ideas as to why??
The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.
@proper wave first thing to check is that a transaction came through into the paypal account. Log in and verify that it came through, and it doesn't require accepting
Some of them seem to have come through
@weary mist hello, do you know what why when I make a sub goal (i have 465 subs) i can't make it show 465/600 as a sub goal
If i don't have the code to access the app why do i even have it, i mite as well uninstall it
So if some payments are comming through but others aren't does that just mean the ones that aren't got charged back or whatever?
@dark fractal https://streamelements.com/dashboard/session Goals tab, set sub goal progress to 465
@random cedar Thats how closed betas work.
@proper wave when was the last tip you saw come through?
or should I say, when is the last one that you see in paypal that would have come through our system
@dark fractal yeah it will update
nice cheers
@pine hemlock ooh well. How do i even use it?
Dec 01 @weary mist
you apply, like the message said, and wait to get a code, then you join the closed beta and use it 
Some fella dropped some pretty reasonable donos and a 100 gifted subs a month and a half ago and none of the money has come through for it
but more recent donos have
like even the sub money hasnt come and it was over a month ago
the sub money is not something we control, that is totally twitch. and that itself is a 45 day process once the end of the month hits after you reach $100
Ahh ok
If a dono shows up in the revenue history on streamelements does that mean it should be comming through?
Cause theres definitely some on there that haven't
it should have come through. The last one at $100 i see is 2 months ago
and in G2A pay
so you need to go to that platform to get the money
lmfao
I turned on link protection with my mods/bot set as moderators on StreamElements, but my bot gets timed out when posting links in response to commands (another mod is able to post a link w/o issue). Any ideas? 
what do you mean by your bot is getting timed out? like a twitch account being used for the bot rename? did you make it an actual mod on twitch ?
yeah I use a custom name with ground control, listed that user name as a moderator as well.
I can !permit the user name and summon the discord link, but without permit he gets timed out every time 🙃
did you make that account a mod in your channel
you need to mod it in your Twitch channel itself
Lul I never considered, given it was linked to SE and SE is modded by default... you're prob right, checking now ❤
yep. thank you for the help!

My G2A wallet says its empty aswell?
@weary mist Should that 100$ donation have shown up in the G2A wallet by now?
its 2 months old, I would expect so. Make sure you are loading up the account you have linked
@proper wave can you look into transactions in G2A Pay?
Yeah every tab in transactions is empty
Mhhh strange. If you have the right G2A Pay account, you should see the transactions.
At this point i would write them an email (they have no live support) and we can also help and track it down. Let me get someone who has more knowledge and connections to that.
@serene granite G2A Pay missing transactions ⬆
Thanks a bunch chief, I'll write em an email now
Please do that and once hectic is awake (6AM over there), he will look into that too 
My man 👌
I'm having a hard time getting commands linked to stream store sound effects. Anyone have suggestions on why the sounder wont work? The bot says it's redeemed the item but sounds wont play?
@hardy minnow make sure you have the store redemption widget on the overlay - this is what is playing the sound.
Thank you @ebon forum Didn't know that had to be there
It has to be used for sounds or if you want to show the redemptions. If you have just simple items that you deal with offstream, you can live without it 😃
Okay so I got it to work, sorta, It will now only play when I have the overlay editor open =/
Save the overlay, make sure you use that in OBS and it will play there
Got it! thank you so much for the help
havent streamed in a long time and want to get back into it, i remember there being talks here about potential future payment providers for tipping other than paypal? is that still planned?
We have G2A Pay and SE.Pay only available for now for USA citizens.
Other countries soon.
hello, is there a way to make chat bot purge a link instead of timing them out?
Usually Auto-mod can purge links and also you can block hyper links via twitch channel settings
@zenith widget youre a god thank you so much for your help! I also have another question, I'm using one of the super themes, and whenver I switch scenes, all of my alerts repeat - anything I can do to fix?
@delicate prairie Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png
👍
By default our overlays use 1080p as a resolution
So your OBS canvas can be a native 1080p as well
@royal apex What exactly is the issue you are facing?
@zenith widget sorry to bug you again! so now my problem is when i switch scenes its all black and then loads after 1-2 seconds (since its shut down or w.e)
anything I can do to fix?
@delicate prairie Check out this tutorial for OBS’ studio mode which allows you to preload scenes before transitioning. https://www.youtube.com/watch?v=W8iWsD2Lq3U
ur a god again wow im such a noob ty haha
@delicate prairie also you can make a transition stinger between scenes, so new scene will load while stinger covers is
okay thank you!! @untold crest
hey guys if i have a picture or gif for a item in the store for a sound effect should the picture also come up?
im having problems
Hello! I need some help asap
I'm trying to do the !shoutout but it isn't working
It's working with nightbot
but not StreamElements, Can someone help me out? Thx ❤
template?
How do I get into a scrim games
@latent sable Wrong server buddy
O soz
@distant kelp
@zenith widget I have the !shoutout command in custom commands
Do u know where to go?
@distant kelp
Let me check
@latent sable No idea, but definitely not here.
You need a PC and a capture card to have overlays
Oh do u know anything I can do with my iPad to improve my stream
Besides looking at your chat and enabling chat alerts, nothing else I can think of
@latent sable Here is a guide on how to setup the most essential tools for streaming from your console, while using StreamElements tools without involving a Capture Card! It's easy to do, take 4 minutes to read and 10 to 15 minutes to setup!
Read all about it here: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3
Yay it's working
👍
ty Kei!
How do enable chat alerts
@latent sable If you read the article you would see how.
Its right at the start of the blog post
I have another question
I don't know if im not seeing it but
Is there a command if you wanna do !points 10
!points is used to check points
if you want to add/remove points you can use !addpoints <username> <points>
negative points remove points
What i mean't is if you wanted to gamble your points
Like !points 500
then it would say you got 1000 or lost 500 of your points
and how would you enable !sr?
Ah ok
and then go to "Settings" to adjust the pricing from free to tips or both
free = free SR or points cost
https://www.youtube.com/watch?v=17eUkoZ6eIs&t=0s&list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv&index=13 here is a video guide for the media request


Can I make a suggestion for the overlays? Could there be a Summer Christmas Overlay theme please.
Summer Christmas?
shoot
in the StreamElements Leaderboards on twitch, What does Locations mean?
do you have it enabled?
Not yet
Location - shows your current viewer's country
ohhhhh
Got ya
ok
ty again 😛
Also how do i deactivate StreamElements from my stream when im offline?
If i wanted to
You can set your commands to work only when stream is online
https://streamelements.com/dashboard/bot/commands/default
https://streamelements.com/dashboard/bot/commands/custom
Click pencil next to a command and select:
(It is under adbanced settings for custom commands)
You can make bot leave your channel, but it will require you to join/part every time as this thing is manual.
ah ok
Also i enabled Roulette but it isn't letting me configure the !roulette command
the !roulette isn't turning on
Hey guys. Problems for me. Tonight, I decided to move everything from YouTube to twitch. Never being asked about the ad-blocker, I did what was asked and now my Canva account no longer works and they are suggesting that I restore whatever I did with the ad blocker back to the original settings.
Now, listen, I don't know how to do that.
Help--- help and more help.
What is "canva"?
It is a graphic design site.
^
I understand is as "canvas" but "canva account" - doesn't seem related to Streamelements to me
I'm looking into yours
Message link they sent me to. https://support.canva.com/account-basics/change-your-account-settings/javascript-disabled/
I'm still not sure how this is related to Streamelements.
They specifically mention ad blocker --- which was a setting StreamElements told me to turn off or on or whatever.
@haughty crane If we suggest to turn off adblocker, we do it when you can't open your tipping settings in your account with us.
Just to check if its the cause of the issue.
So, I need to turn ad blocker back on?
if you are using a proper adblocker, then it knows on which sites it activated and on which its not.
Well, since I don't know what was the issue that you had with our site, I can't say anything about another company/site.
So follow their instructions on what they tell you to do.
As each site is different.
As I said, tonight, I moved all of my StreamElements from YouTube to twitch -- when I did so, during the set-up it asked for me to toggle of or on the ad-blocker. And here we are.
Having never touched the ad-blocker settings before, and Canva never giving me an issue before, Canva is suggesting it is indeed the ad-blocker that is preventing me from accessing my Canva.
türk varmı
#485869431793385482 @vocal meteor
As of late ive been having trouble again with Hosts with 0 viewers. I have all the settings saved to allow 0 view hosts but the alert still doesnt pop up. Any suggestions?
@sonic bough Due to recent changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:
- All manual host events (0 hosts included and if filter set to 0)
- All auto host events with at least 1 viewer
can i do a multi stream with someone from mixer?
We dont have tools for Mixer, and if you are a Twitch affiliate, its against ToS to restream to different platforms
i just got back in touch with an old friend, he only has a console but he streams, we are playing sea of thieves which is cross play, and i would like to share his channel somehow during my stream
is it legal to share his stream as a link?
hello ! How exactly kappagen combo mode works ? I am trying to implement a command that when it would be written it would post 5 emotes in the chat. And i want kappagen to trigger with 5 emotes. But everytime i post 5 emotes it doesnt trigger i need to spam row of emotes like 5 rows per 5 emotes to trigger it. I am certain that i am doing something wrong. How should i set my kappagen combo mode ? Show emotes when 5 of that emote were posted within 1 seconds is definitely not right Show emotes when 5 of that emote were posted within 10 seconds also doesnt help. Thank you for answer
@heady knot On Twitch you may share your original content, so I think that sharing stream of somebody else may break rules. Check Twitch community guidelines and Terms of Service, to be sure if you can do that
@kindred spindle combo mode checks 5 consecutive messages, so if 5 messages in a row contain same emoticon, it will be grabbed by Kappagen
For example you did something amazing and chat starts to spam 
so how should i set it ? if i want one row with 5 emotes ? 😄 its frustrating 😄
Show emotes when 1 of that emote were posted within 10 seconds is not very good because it triggers kappagen with one emote 😄 and when i set it on 2 in 10 seconds it doesnt work 😄
Just chcked that. Combo mode 2 emotes in 10 seconds. Wrote two messages "Kappa" and it displayed it on overlay
Remember - combo checks consecutive messages
ok thank you
Hello, i changed my twitch name and i do not have the bot in my channel anymore, how can i get it back?
You will need to part it from the dashboard and then join it again
it worked, thank you
hey peeps. Got a question. Anyone here know how to shorten the link to your stream. I see some people who have at as "twitch.tv/whatever" Where I have been copy and pasting my hole link from the URL. Anyone know how to shorten it?
There is nothing special to do, its just twitch.tv/username
random question, why can't i type the letter "p" when ground control is open?
did you set it as a hotkey for something in GC? if so, I would say clear the hotkey
Hello! I was working on the roulette command and KeiZar was helping me out. I had to go do some stuff then came back and the command isn't still working. It says "Controlled my module settings" i enabled the Roulette module but isn't working.
Do i have to enable something else for that command and module to work?
If anyone can help me out asap that would be great!
you just enable it in the module itself, there is nothing to do from the commands page
But the command !roulette in DEFAULT COMMANDS is disabled
and im trying it in chat and it isn't working
if it says its controlled by the module, that means its controlled by the module, it does not mean its disabled
But im trying it in chat and it isn't working. Could it be because im the broadcaster?
your commands page
edit the command so it is roulette again, by default roulette has an alias of gamble
right, you changed the name from roulette to gamble. This is how it is setup by default

every time i try to turn it off, the changed settings don't save...same with my custom bot name
sorry, response to my previous question about ground control
and now that i've reinstalled, it stops working =/
guys i want change image for cheers and this dont work
In OBS my Twitch chat keeps saying "Session expired" and then I have a button "Connect with Twitch" and when I click it it does nothing.
Anybody know what to do to fix that?
What I did was I added a different Twitch Stream to OBS cause one is a podcast, the other is me. After I ran into this issues and when I add the original key back it still does not work.
StreamElements menu > Logout, close OBS. Go to SE site, logout out of there, and back in. Then launch OBS and login again
ok ty I will do that now
BOOM! You fixed it! ty ty, I googled that for over an hour and couldn't find anything... LOL!
so if I ever use multiple accounts I am guessing I should add the other accounts key > log out > log into other account and it will work
just logging out, and logging in should usually do the trick, but sometimes the session can get mixed, and doing the steps I suggested should correct the session in that scenario
thats perfect, thank you again!

Problem with overlay, recent cheers and recent tips not showing, in scroll box, any ideas?
@oblique dome did you change something? or it stopped appearing suddenly?
not changed anything, just not showing today, have tried adding a new box, and that doesnt show either
@oblique dome which overlay?
@serene granite as far as i can see any with recent cheers or recent tips, are not scrolling /showing any data
ok, we're checking it now
@serene granite just notice recent subscribers scroll not working either from another overlay
name of the other overlay?
cheer leads
Is there a way I can edit the backup Queue on Song requests ?
@rapid robin edit your playlist on youtube itself
Wait is there a way to link a full playlist? I looked all over yesterday and didnt seem to find a place to add a playlist.
@oblique dome fixed
@serene granite thx very much 😃
Hi! i have completlly forgot how to find my donate page, where could i find it?
thanks 😃
my cheers arent working on my overlay..
none of my alerts are working
even when i do a test in the editor
@radiant steeple click save, exit the editor, log out of the dashboard, log back in and try again. If this continues and if not on Chrome, try with chrome and open the dev console(f12) and make sure you are looking at the console tab in teh dev tools. If theres an error, take a screenshot and show it
@wheat rampart you want the twitch viewer count to be shown on the overlay?
Ye
in your overlays -> widgets on top -> find "Custom Widget" -> open css editor on the left -> add each tab with the code from the link.
ok thanks
Hey guys, im using OBS to capture remote play from my ps4, the game audio is fine, but its not picking up my microphone or anyone im in a party with... any help?
im having trouble setting up alerts in editor can someone help me plsss
@patent current i think you would need find a way to output partychat to the game capture. Because right now remote play only picks up game Sound and mic and party voice is only put out to your headset. No idea how that would work tho.
@hushed void have you watched the awesome video guides? They were linked to you in the #welcome channel when you joined this discord! If not, check them out, they explain everything very well!
@hard pasture The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.
Hello , how is it possible to update the time from starting soon scene ? After it goes to 0 and I open SE page to set it back to 10 min it will stay at 00 : 00
If you set the timer to 10min on SE you can just tell the browser source in OBS to refresh every time it is loaded. Then you can just reload the scene and the timer will start at 10 again.
@pulsar gulch
@torpid estuary ive watched them and still alittle confused :\
@torpid estuary thank you
how would i change an image for a follower alert its stuck on a dancing shark 😦 @torpid estuary
yea @torpid estuary is there any other to select from other then that shark though?
you have to upload a picture yourself
Hi guys, my recent cheers have disappeared from my overlay and i have no idea how to fix it
in the top right it should be ticking through all the cheers
I use stream elements for my overlay, and I checked in the data tab and my most recent cheer is there, it just won't show up on the overlay
@queen edge i got 2 points hanging out in your chat
how many did you set up to be given out per 10 mins?
@torpid estuary hey again i set up a follower goal but its saying the wrong number of followers i currently have .. any ideas why ?
@hushed void you can change it here https://streamelements.com/dashboard/session. click on goals an enter the right number. sometimes people unfollow, of you test follower alerts an they count too.
what exactly is a reset ? "The total number of followers towards your goal since last reset"
is that the 30 day period or something
no, there is a "reset goals" button on the upper right
hey how I do to import a theme from the library to the obs
SE overlays only work in the cloud. you cant download them.
hi again ! im trying to upload an image im dragging it to the page but it wont upload? and why doesnt emulate work when i click on it ? Thanks ! 😃
Hi @hushed void if drag & drop is not working i recommend clicking on "select files"
tried that already still no bueno
emulation issue works now after relog but still cant upload image after dragging or clicking select files hmm
Hello, I recently downloaded the OBS.Live version so that I could have the interface setup with chat/alerts. However, I now can't resize my webcam. It is not locked or fixed to size, it really is just not resizing. What can I do?
OBS.Live is a plugin to add StreamElements-related tools and doesn't modify OBS Studio's core functionality. If something is preventing you from resizing your video capture device, this is an OBS issue, not an OBS.Live issue.
@fair owl For the best OBS support, please join their discord where OBS devs and support volunteers are available all the time discord.gg/obsproject
Thank you!
Just ask your question.
I am trying to use a premade overlay
but I have no idea how to incorporate it into OBS
whenever i copy thwe URL it is a portion of the overlay
or the sizing is just off
@tawny condor To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4
Hello, how do i reset my donation goal back to $0?
Goals tab at https://streamelements.com/dashboard/session
Thank you, also when someone follows or tips me, the notification does not come up, but I checked and it seems everything is working.
Anyone?!
Please be patient. As soon as someone can provide you with an answer, they will.
@mental yew It looks fine. Have you added the overlay to your OBS scene?
Can you no longer have custom bot names in your channel?
You can.
It requires you to be using our tipping page link in your panels before the option is available.
I was looking at threads and it says that I should be able to do it from the Ground Control app, but I don't see it there on the settings page
We definitely have that active
At SeriousGaming? That's a Streamlabs link.
Oh right!
😃
No problem!
@strong kernel yes, ill restart the overlay and see if that works
@gloomy plume Are you a mod for the SeriousGaming channel ?
I am Victoria on SeriousGaming
OH geeze my bad lets head to dm's
Is there any way to set up all that for xbox
Consoles on their own cannot support overlays and alerts. They don't have the functionality. You need to use a capture card or some kind of remote play with your PC to use them. Otherwise, it's just chatbot and tipping page.
With a capture card.
I'm sorry to ask a lot but what's a capture card
Google is your friend in that regard. Do your research, it's important. 😃
why does my stream elements alert box sound play 2 times over its self? like it repeats its self
@empty anchor Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png
I entered a contest and if I would win iit, then I would have double points and I did. But it didnt give me double points. There were around 10 people that entered. Why is this?
Contests don't just double your bet. The losers' bets form a pool, and you get a percentage of that pool based on how much you bet. If nobody lost, then there's no pool, and you just don't lose your points.
Oh -_-
Hi
uhhh, i seem to be in need of a lil help lol
Just ask your question.
aight fair point
So, a guy donated to me recently, but it never went though, but his paypal says it went though, and he even showed me that it successfully tipped me, but stream elements and my paypal both say nothing was donated, i have no idea whats going on
Can you show me the screenshot you were provided in a DM?
Perhaps I'm overlooking something, or it might simply not be existing withing the Overlay Editor. But I'll shoot and see what get hits along the trajectory.
I'm trying to edit a few of my video and pictures to fit the theme of the overlay. This requires odd-angles or rotation of the 'gif' or 'webm'. But I've not stumbled upon a means to, rotate, invert, flip, or otherwise transform my 'asset'. Is this simply, not part of the Editor in this point of time? If so, is it a planned future update, or should I invest my time in altering the 'assets' through third party tools and them 'implement' them to the StreamElements editor?
@mighty swift It's possible PayPal held the tip for verification, as StreamElements hasn't received any notification of a successful tip. Once it's cleared, then it'll appear.
@fluid dust No such controls in the editor, just moving and scaling. An overhaul of the editor is planned, though I can't comment on whether any additional controls will be added as I just don't know.
@strong kernel - I appreciate the feedback. I'll try and see what editors I can utilize for transparency consistency while transforming the object. I have a sneaking suspicion it'll be something from Adobe. You state that an overhaul is planned, in terms of UI or other basic visuals? For what the Editor provides, it is quite easy in use and application already.
UI basically.
Aight thanks
so i was wondering when using streamelements how do i get the alertbox in obs
@limber vine To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4
If I add someone as a super moderator, can they change my loyalty and points settings?
They can use any commands listed as being for Super Moderators or higher.
how does one supermod
Can they access the dashboard to do my loyalty points?
https://streamelements.com/dashboard/bot/users/moderators or with !level username 1000
@terse spindle Only managers you've given links to are able to access your dashboard.
How do I add someone as a manager?
Thx
Hello, roullete and duel it's not working for me
I activate in the modules but the command does not activate
Slots is working
can you help me?
May be some issues with using translated commands, looking into it.
Well that's good. Glad to hear.
Is SE.Pay not available everywhere?
Also I assume I was renamed to this? I can’t see how to change my name on the server as it’s not capitalised and it makes me itch 😊
I believe it is available everywhere.
Oh.
Ha. Thank you.
I was beginning to go all lemongrab.
I would very much like to go SE.Pay as loosening the hold of PayPal and also having some peace of mind regarding chargebacks would be a godsend.
Do you have any ideas on the rollout plan? I’m London based.
Not at this time.
FeelsBadMan
Well. I shall pay attention. I know about Adyen anyway 😊
Cheers old bean 
Can I just say thank you for this Discord's quick and helpful response time? Rarely do I wait long in here for help and I had to deal with another Discord while live with a chat waiting that was SUPER slow, and it made me even more grateful for you all who work hard to be available. Thank you!

yeet!
having trouble with Ground Control it isn't displaying my alerts or anything when i open it up it was working fine a few days ago but then nothing is anyone else having problems with it?
Is there a way to import SLOBs scenes into OBS Live?
@copper bobcat Unfortunately, no. SLOBS scenes/overlays use their own special overlay type file that normal OBS Studio doesn't support and our overlay system also doesn't support.
@cerulean stag Have you tried running it as admin?
@zenith widget yes and nothing
Click on the cog wheel -> remove the JWT token -> restart GC again -> grab your JWT token again and place it there and see if this helps.(there is one more thing you can do)
Is there a way to have BTTV work with OBS Live? I like how it makes names easier to read and has the bar pattern to distinguish messages.
Just to point out something, we do have a #helpdesk-selive channel that is used to OBS.Live related questions. But to answer it just not to waste time. we do plan on having full integration of BTTV and FFZ functions in the chat window.
Oh whoops, sorry! Thank you.
When will stream elements mobile release?
We still don't have an ETA.
Thank u m8..
hey i need some help 😄
I cant seem to get my emote stats to work
it says there is an error and i try to enable it and it still wont work
Looking into it. Moment.
@paper grove You now have a chatstats page. I had to make it manually for you.
Note that chatstats settings may not show as saved properly and that is only a visual bug.

How do I make a custom points command
You should have a default points command.
What exactly do you want to do with a custom points command?
I have another question for you. When I try to add and then generate the link, the receiver opens it and it takes them to the se homepage. It that what's supposed to happen?
As a mod, sorry forgot to add that detail
They need to login to the dashboard first, then click on your link
Oh ok, they have to have an account also. Thank you again @zenith widget you have no idea how helpful you've been 😊

@lament blade To invite managers to your dashboard, Click on your Channel Name at the top of the dashboard and scroll down to Settings. Click the drop down arrow to expand your channel managers and then create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control) Check this video out for more help: https://youtu.be/zl_h-ttZDF0
I think the video here explains it all.
Ok I'll give it a watch right now
is the google chrome extension for importing from streamlabs to streamelements broken? I get 'error occured'
Make sure you are logged into SL's dashboard and leave the tab open and our dashboard as well
Let me know if this doesn't work.
oh okay now it works, thanks
👍
How do I get a invite code to join
@dreamy aspen The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.
Hey guys!
Is there a way to have my monthly top tipper in aggregates after importing data from other website ?
I mean. Its imported how it should be, but aggregates doesn't show them.
Since you imported data, you will have to stream at least once with us, in order for the aggregates to populate with your current data.
Ohhh. So it's gonna "Switch itself" after i start my next stream. Right ?
It's kinda confusing to me for now.
After you end it.
Oh. Gotcha.
You can run a 10-15 minute stream for example, but you will have to wait around 15-30 minutes before you can start a new one
Yeah that one i get. But since people would kill me for a 15 minutes of stream i will just fully switch after todays 😄
Thank you for a really quick reply!
Hello!
Can someone briefly explain exactly what low latency mode in StreamElements (Found under Advanced -> Network -> Low Latency Mode) does? Would it help with dropped frames? I have low latency mode disabled on twitch but as far as I gather they're entirely different things.
Thanks
Low latency mode is a specific OBS Studio option for Twitch. Afaik, both sides need to turn the feature on in order to have like a 0.5-1 second delay between the chat and you
but this is on demand thing and priority is on big streamers afaik.
It has nothing to do with our plugin for OBS.
Ah ok, so enabling it in OBS makes no difference if it's disabled on Twitch. Got it, thanks for your extremely fast reply!
Thats afaik really. By default I think OBS tries to stream on 0 latency entirely, but the delay is caused by the travel time of your encoding towards the servers and then towards the viewers really...if this makes sense
It does make sense. I've had quite an interesting experience with this setting and was curious what's been happening. Having both low latency enabled on BOTH Twitch and OBS (version 22.0.2) resulted in a few hundred frames being dropped every once in a while, resulting in about 0.5 - 1% frame loss. Having them both off resulted in huge frame drops, about 5%. However, having low latency disabled on my Twitch dashboard and enabled in advanced network settings in OBS resulted in a 0% frame drop in a 30m stream test I just finished running.
Low latency also requires a big chunk of available internet speed
Wow, that is a very specific fix for a 0% frame drop
any small amount of frame drop can be caused when overloading your hardware
high frame drop is caused by internet issues
low latency mode requires a big connection afaik
can also be twitch server you are using, tried others?
I know I've been fiddling around for days I'm quite content to have found this solution which works for me, I doubt everyone would have the same experience.
I've tried auto and the London Servers which are the ones closes to me, manually setting to London seems to work best. As for a hardware overload, I keep an eye on my CPU/GPU usages anything over 80% and I turn down the settings, so I'd be surprised if it's that.
I'm using london's too and have very little dropped frames on 3-4hrs streams
Thanks for taking the time to answer my questions guys, I really appreciate it .
but my settings are the opposite of yours hehe, low latency on twitch and I think I didn't enable it on OBS, thanks for sharing your experience too
The issue could be some congestion on my home network. A reddit post I read (therefore, take it with a grain of salt ^^) said that enabling low latency in OBS could help with that since it breaks up the packets into smaller ones. My speeds should be more than enough, 21MBPS upload on Fiber broadband.
nice thank you, I shall try that too 😃
I'll post an update in a few hours after a 5 hour stream with the settings I mentioned, hopefully it goes smoothly. Again, this works for me but I think I'm having a very specific issue.
Wow @gentle imp thx Nice to know Se have London staff and for the London servers for Twitch are pretty good in my opinion only time I have frames drop issues is when I fire up a stream what on my old piece of crap pc it’s understandable 
hehe I'm from Portugal though but Lisbon and Spain servers give me a lot of dropped frames, even used .de and .nl servers before, best results are with .uk now for me
damn it one of these days I'm going meet a se staff member who's from London I feel so alone in this community 
😄
Everybody's from Sweden.
Time to move house then lx 
I spent 2 months in UK (Northern Southwark), so you can count me as Londoner.
And I've never been to London Eye as there were too many pubs on the way, and they are very welcome.
is there any way to have a graphic kick off on screen at the same time a sound is played?
like with a bot command
I assume you mean the store Redemption?
yeah, basically I'm trying to emulate what my old bot can do, we have a !love command that plays a sound bite and causes a heart gif to play.
and is it possible to string commands together so that I can do a redeem and display a message at the same time?
Then store Redemption is what you are searching for
Put the store Redemption Widget in your overlay
ok, cool
And set up a store item with the sound and the gif
Thank you Kiwa 😃
You would need to type "!redeem love" but you can go around that
Ex: command would be !redeem love
the variable would be ${redeem love}
so Type in chat :
!command add !love ${redeem love}

I can rock and roll with this now 😃

iIt was kind of silly to keep paying for a bot. Did a heatmap of all the commands, and all the commands I spent all this extra time writing for people to use almost never were used. It was all SFX and gif commands. So I'm converting 100% over to SE now.
Hell yeah! @lament blade
100% and fun incoming
I also came to the conclusion even though other bots have more programming. It's just to complicated for stuff no one wants/needs/uses anyway
and the few custom commands I did have that people used, I can use the web api to handle 😃
yup, exactly
And the SE bot grows everytime more so its actually better to have all in one rather then 2-4 diffrent services and bots 
agreed 100%
having everything centralized is far more valuable at this point for me.
and the integrated overlay manipulation is where it's at.
@lament blade if you let your mods have editor access they even can edit your overlays while you stream if you need something moved
oh that's awesome. I dual stream with my wife, she'll be happy to hear that. Sometimes we have to move logos around and she's the design expert. Normally I have to stop gameplay to edit something.
On the custom web api, it only calls plain text, right?
or can it format JSON?
hello
got a question if anyone is around
@lament blade that's awesome great that you know it know. It's a feature I really love.
With Api stuff I am not good at all best to ask in #dev-chat
@lament blade we are always here
ok. thank you for all your help, Kiwa!
@winter zenith I wanna award my viewers who join my discord server by giving them points, is there a way to do that currently?
@winter zenith are you able to link me a guide on how to do that? o:
What?