#helpdesk-twitch

1 messages · Page 386 of 1

daring wharf
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Hey, like none of my alerts seem to be working? Someone donated bits and it didnt even popup. Then i tried a test alert and it still didn't popup?

wind wraith
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Is there a certain variable that I can enter to clear the entire chat?

orchid nova
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any reported issues with alerts currently? mine are popping up now and again and no TTS at all

daring wharf
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^^^

torpid estuary
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@daring wharf and it worked before? did you try logging out of SE dashboard and logging back in?

atomic hollow
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the issue is only TTS not playing?

orchid nova
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it's both

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it's all random

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no certain pattern

atomic hollow
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i ran a fix for both of you, let me know if it still happens

orchid nova
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@atomic hollow Alert went off, no TTS along side it though

atomic hollow
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thanks i am on it

crude crescent
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Hey guys, is there a known issue with SE Overlay alerts at the moment?

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Clamtaco is live and alerts are not playing, when we refresh the overlays in OBS the first alert plays fine then any following alerts break.

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Tested using my own channel and over lay and my own OBS same things happening

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as clams overlays were failing on my OBS as a test also.

atomic hollow
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everything is back, coming to his stream to check

crude crescent
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Ok cheers Shadow

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MVPs

atomic hollow
valid snow
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Hello! I just switched to Stream Elements and I added the bot as a mod but whenever I use a command it replies 5 times instead of 1 time. Any idea what might be causing it?

zenith widget
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@valid snow Are you using Ground control?

valid snow
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yes

zenith widget
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Restart it

valid snow
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thank you! 😄 fixed it

wooden hamlet
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hello, i got a question. Is there any easy way to make a tax document for the tax consultant ?

atomic hollow
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we can help with that

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@wooden hamlet DM @serene granite for help

static hearth
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yo, it's normal when i test follow alert it jumps my follower goal from 1(that i have set) straight to 50? instead of 2

wind wraith
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I do not believe so.

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It's hard to understand what you are saying because your words are scattered a little bit.

static hearth
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I am in the overlay editor on streamelements.com. I set a follower goal to 50. Initial value is 1 (i already have one). I click test follower alert and it jumps the value to random, sometimes i get 38, i press again and get 41

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When instead i should get 2 and 3 (i clicked test follow alert 2 times)

normal igloo
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@static hearth test is random from my own experience so I say that's probably normal unless one of the member of staff tell you different of course

wind wraith
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I think there could be a error in the script/code.

atomic hollow
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@static hearth you can ignore tests, the real number will reflect when you go live

wind wraith
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Or that.

static hearth
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Thanks, that's what i thought. Just figured i'd ask

atomic hollow
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go to goals

wind wraith
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Dexy, if you have anymore trouble you can always come back to the help desk or you can go to the little "Help" button at the bottom and send in a ticket.

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If they don't answer within 5-10 minutes you can have a live chat with one of the live staff members that can direct you.

obsidian solar
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It wont let me join streamelements it says i need a codebut nothing has been sent to my code

nocturne pelicanBOT
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@obsidian solar The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

winter zenith
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he was talking about our app @wind wraith ^^

wind wraith
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Oh...

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Sorry.

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I thought he was talking about something else.

winter zenith
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its fine you just try to help KiwiOK

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what helped me become a Support hero here was to just look in the helpdesk channel

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see how Staff/champions handled issues

wind wraith
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Alright.

winter zenith
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learn how those issues where solved

wind wraith
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Thanks, for the tip.

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I'll keep my eyes out for your super hero actions.

winter zenith
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and when someone had a question I knew because of personal expiriance or from reading/lurkin here I answered it

wind wraith
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Alright.

winter zenith
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we love when the community gets involved so dont worry KiwiOK

wind wraith
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I'll write down notes on problems you solve and just watch.

winter zenith
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hahaha well you don't have to take it THAT seriously KiwiLUL

wind wraith
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Well, having notes will make it 100% more accurate.

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Than me just guessing off my memory.

winter zenith
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but for example. next time someone comes and asked how he gets a code or cant log in because he needs a code you know now he is talking about the Beta app!
so thats great! and you didn't even had to write something down KiwiLUL

wind wraith
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Well, thanks.

winter zenith
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KiwiOK keep it up

patent current
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Hey guys. Just started streaming the other day, was using shareplay on the PS4, but i decided to give StreamElements a go for the overlay! But whenever i stream using the OBS Streamelements, the gameplay is really choppy... not sure whether its my connection, but i have no problems with the shareplay or any internet problems usually... Help?:(

wind wraith
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I have two things that could help you.

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One - Quality is too low

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Two - Kiwa

patent current
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ill take a look. im using remote play from the PC and capturing the browser, also Kiwa?

wind wraith
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Kiwa is someone that is really helpful.

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Though you could ask for someone else.

winter zenith
patent current
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ill take a look at the quality and all that, but if kiwa could help, that would be great!

winter zenith
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@patent current what and how many overlays do you use?

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what are your settings for streaming?

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what is your encoder in OBS?

patent current
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Currently one my main streaming Scene i have 4 overlays, Overlay, Microphone, Camera and the actual gameplay

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My encoder is set to Hardware(NVENC)

winter zenith
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did you click the "Shutdown if not visible" setting for all overlays in OBS? Are they animated or static?

patent current
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The overlay is static

winter zenith
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Encoder should always be set to x264

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because thats your CPU

patent current
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whoops

winter zenith
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rendering via your GPU is not reliable and can cost performance and frames

patent current
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I shall give that ago on x264

winter zenith
wind wraith
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Was I a little bit correct, Kiwa?

winter zenith
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whats your Bitrate?

patent current
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6k

winter zenith
patent current
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😦

winter zenith
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for what resolution?

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because thats way too high

torpid estuary
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@patent current may i ask how you capture the remote play? via window or display capture? @winter zenith sorry for butting in

patent current
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i followed a youtube video lol. and 1920x1080...

winter zenith
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OOMPF

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you should not stream in 1080p

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as long as you are not partnered on twitch

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people cant choose the resolution like on a youtube video for example

patent current
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@torpid estuary Window

winter zenith
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720P 30 or 60FPS is more then enough now a days

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this site should help you. just take the 720P resolution 30/60FPS and choose the bitrate accordingly

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bigger is not always better

wind wraith
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@torpid estuary I'll direct you to this video. If it shows no help then sorry?

torpid estuary
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yeah, what kiwa said. id try that, also window capture costs more ressources than display capture as far as i know. so switching that could also help with the performance.

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@wind wraith uhm, thanks?

winter zenith
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because if you set your bitrate to 6k its not for sure your pc or your Lan cable can handle that.
Same goes for the viewer. with those settings you FORCE other viewers to have a 6k bitrate internet connection

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and most people view via mobile devices

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wich cant handle 6k bitrates

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@torpid estuary I think if @patent current changes bitrate, shuts the overlays down if they are not visable by following the bot prompt that appears now below, and uses the right encoding he will be gucci also with window capture!

nocturne pelicanBOT
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@patent current Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

torpid estuary
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might very well be! just wanted to throw in the idea as a last resort queues music

winter zenith
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please dont... notlikethis

patent current
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What should i set the bitrate too? 3k?

winter zenith
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yeah

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if you stream 60fps 3500

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if you stream 30fps 2500

pearl light
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you can check all the nearest twitch servers and the bandwidth you have through them

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with r1ch's twitch tool

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then u can decide which bitrate to pick

winter zenith
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Link it to him HandsUp

pearl light
patent current
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Alright ive followed everything you guys have supplied! If its broke ILL BE BACK!!! thanks for the help, appreciate it, have a good day guys

torpid estuary
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good luck and a good day to you too

winter zenith
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please do comeback if you still have issues

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we wont rest till its resolved

normal igloo
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and this is why I got kite to setup obs for me I still don't understand this this bitrate and encoding business kappalul

torpid estuary
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the basics arent really hard, you just have to know where to look. but you are right, kite is the OBS wizard

scenic spear
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Hello

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Couldi have early acces on stream element pls

nocturne pelicanBOT
#

@scenic spear The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

scenic spear
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I want to test this apps on my stream

patent current
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-All seems nice and smooth on the stream! Thanks alot guys!:)

prisma grove
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Hey SE! I stream almost 24/7 and I need to figure out which day is my lightest day for viewers or follows or whatever so I can take that day off every week - is there something in SE dashboard that can help me do that?

weary mist
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@prisma grove the dashboard lets you view daily numbers for your streams. you can change it from daily, weekly, and monthly

deft mist
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I don't know who to message about this but, for the last month my host alerts haven't been showing up and I have done EVERYTHING possible to reset it and them to show and it's just my hosting that isn't working..
View Minimum: 0, I've relogged and logged back in,
I've reverified everything, I've reset my alerts (numerous times),
I've tried adding variations=same result.

I use OBS.Live and they don't even show up in my OBS.Live activity feed, but they do show up in my chat. I've had to implement a separate chatbot for this function and I would rather not, I like SE and don't want to have to have a ton of different bots for just one thing. My husband using SE and all his alerts work. I don't know what is going on. Any help would be great! I have looked around on the forums and have done everything suggested there.

nocturne pelicanBOT
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@deft mist Due to recent changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

  • All manual host events (0 hosts included and if filter set to 0)
  • All auto host events with at least 1 viewer
rapid latch
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I am looking for some simplistic alert boxes that will update, etc. I have a couple of examples and both streamers mentioned using streamelements. I have looked through the youtube videos and the site and cannot find something similar.

winter zenith
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they probably did it themselfs then @rapid latch

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but we have simplistic overlays like that. pick something you like and customize it

weary mist
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That looks like an event list. We have one that is pre-made, and we also have a custom one you can change with HTML/CSS/JS

untold crest
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This is event list. I wonder where does it come from

rapid latch
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Thanks @untold crest Exactly what I was looking for. It would help if I knew whether it was an alert or an event list. 😃

untold crest
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I can convert that stuff for StreamElements

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To have all of customization methods

rapid latch
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Would it require having to setup an overlay?

untold crest
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You can have it on current overlay as well

rapid latch
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I want to avoid overlays if possible. Framerate killer.

untold crest
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But with that one widget I would rather go for additional overlay just for this list (so latest event does not animate on scene switch)

narrow coyote
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you cant have things like this without it being on an overlay of some sort

upper lichen
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@tight harness help me find variation settings please 😃

torpid estuary
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@upper lichen you dont have to @ single people in here, there are more supports more than happy to help you! your variation settings are in your overlay editor and can be found when you click on your alertbox

upper lichen
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thanks! @torpid estuary ❤

torpid estuary
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click the little cog next to the alert you want to set the variations for (ie sub, tip, etc) and then click on "variation settings"

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glad i could help!

untold crest
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@rapid latch if you have that widget purchased, dm me with zip and I will give you this eventlist as it is already done. And about not having overlay - you cannot have that without it (no matter if you use us or any other service), as it is not a static file. If you have alerts - they are "overlay" as well. Everything that is dynamic (alerts, eventlist, media request) is an overlay (sandbox displaying data from aggregate)

rapid latch
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Yeah I understand that now @untold crest

upper lichen
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ok i cannot find the alert tab. first time in the site. 😦

torpid estuary
upper lichen
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no i have them on SLOBS

torpid estuary
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so you want to import them from SL?

upper lichen
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yes

torpid estuary
upper lichen
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so the alerts tab wont appear until i import?

torpid estuary
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you can make new overlays if you want to!

upper lichen
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I was just wanting to use the variations feature to setup indidvual bit notifications

weary mist
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All that is managed through our My Overlays section

torpid estuary
weary mist
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if you just want to add an alertbox with the cheer alerts, go to My Overlays, create a new blank overlay, add an Alertbox widget, turn off/on the alerts you want, change variations, and then put that browser source link into your broadcasting software

upper lichen
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thank you! @weary mist thats what i was wanting to do.

vast hawk
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Hello. My alerts are triggered as usual but after 2-3 sec i hear it again in a horrible echo. I have tried to use "shutdown when not visible" on my other scenes without success. Anyone know what to do?

weary mist
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  1. check to make sure you don't have it open in any browsers (just close all the browsers you have open, or mute them).
  2. Double check ALL your browser sources in all scenes to make sure that box is checked. You wouldn't believe the number of times just one or two get missed.
torpid estuary
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  1. make sure you are not in Studio Mode in OBS, as it will trigger both scenes
oak creek
vast hawk
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I just deleted all other sources. Seems to be working now. The "shutdown when no visible" doesnt seem to work that good. I havent updated in a while tho. Im using OBS.Live 18.10.17.237

weary mist
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Let me have a quick look, that normally means there is an issue with the settings of the module @oak creek

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@vast hawk the "shutdown when not visible" is OBS Studio specific, not OBS.Live. It works perfectly for me and anyone else. It is likely one of those sources didn't have the box checked

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or OBS itself was derping

vast hawk
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Yeah it was working fine for me until today. Havent streamed in 2 weeks so i havent touched it since last time. Well well, it's doable now. Thank you for your time

weary mist
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@oak creek which module are you trying to edit?

oak creek
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I'm trying to activate the slots machine and added a few more responses for the 8ball module!

weary mist
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weird, because I just activated slot machine, and added a single response to the 8ball module. There is a limit to the total number of responses, I just can't remember what the cap was. Add them one at a time until it errors

oak creek
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okie dokie!! i'll give it a try for the 8ball. But as for the slots machine, is there a way to resolve it?

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oh never mind! it seems to work now!

weary mist
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xD

oak creek
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That was a weird moment, but I'm glad it's showing a green bar when I activate it, thanks a lot!

dreamy canyon
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So I stream my Xbox through my elgato through streamelements. Is there a way for me to hear the notifications when I have streamelements up and running? I use the streamelements live obs

weary mist
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You would just need to have the alerts playing through a speaker you can hear

lilac spade
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Anyone happen to know if there is a command to merge two viewer accounts, due to a name change?

dreamy canyon
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@weary mist if I have the laptop (where I am running the obslive) volume up, will I hear the game volume as well? Or just the notifications?

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My thing is, I have all volume muted so my stream mic doesn’t pick up any third party sounds in the background and sometimes I don’t see my obslive show the notification of a new follower or sub or whatever and if I could at least hear it, I would know to acknowledge it.

weary mist
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I'm not sure about that as I don't use a capture card, but I believe you should be able to adjust the volume of the game separately so you can choose to hear it or not

dreamy canyon
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Okay

near grove
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Hi guys, where can I find the JWT token?

lost dune
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Ello all! Quick question .... Does OBS.Live work with a Mac or only with Windows? I use OBS, but was hoping to add OBS.Live because of all of the AMAZING things I have been hearing about StreamElements! 😃

nocturne pelicanBOT
zenith widget
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@lost dune Mac support for OBS.Live is planned

lost dune
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Okay! Welp I guess I have to wait for the OBS.Live perks!

near grove
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thank you so much @nocturne pelican ❤

empty anchor
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How do i migrate my multiple overlays into 1 main overlay?

zenith widget
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Unfortunately, no you can't merge overlays into one, but you can copy over widgets from one to another. @empty anchor

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Click on the widget and then click on the 2 white papers with a red dot next to "layers".

hearty oasis
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Hey there guys, Im having trouble with using my own uploaded videos along side Custom CSS any tips?

narrow coyote
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#dev-chat is best place for custom code support

hearty oasis
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Thank you!

lament blade
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How do I turn off viewer count with OBS.live

empty anchor
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i clicked the papers next to the overlays all it does is drop down the layers

narrow coyote
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@lament blade burger menu on the activity feed

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@empty anchor can you show a screenshot of what exactly you clicked

empty anchor
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kite how do i copy my overlay to switch it to another ovewrlay

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i clicked on the papers thing nexct to overlay

narrow coyote
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thats just to access the layers view in the overlay editor

empty anchor
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ok so wheres the paper thing he was talking about?

narrow coyote
empty anchor
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big WWWWWWW

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BIG W CHIEF

lament blade
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thaanks i got it

empty anchor
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THANKS

narrow coyote
dreamy lagoon
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how to play music over and over again?

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using the media thing

narrow coyote
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add a backup playlist in the settings

dreamy lagoon
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where?

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in the settings

narrow coyote
dreamy lagoon
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oh

undone flower
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I was brought here to ask about the early access key for the app

nocturne pelicanBOT
#

@undone flower The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

undone flower
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Ah alrighty thank ya

modest pasture
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My viewers are trying to redeem items and it says " internal server error" tried parting the bot and reparting it and it doesn't work. Any ideas?

weary mist
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Have them go to the main site, manually log out, and log back in

modest pasture
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kk thanks I'll try it

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That didn't work unfortunately

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It's been working fine all day until right now. Is it something on streamelement's side?

coral imp
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is there a way to make a chat timer that shows the progress of the goals i set in the widgets?

reef wolf
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It was happening on my friend KyuuContinuum's stream, too. He had to refund his giveaway.

gusty quartz
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Has this become a feature yet and I just can't find it in alerts?

modest pasture
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redemptions are working again 😄

tacit garden
cedar fulcrum
#

Hello @tacit garden you need to activate your loyalty points

tacit garden
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all currency is on "0" is this a Problem?!

narrow coyote
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if you just enabled, then there would still be no time tracked, it adds points per every 10 min, and uses this system to calculate the watch time

nocturne pelicanBOT
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@tacit garden 10 minutes of watchtime are given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled for watchtime to work properly. There is no direct link between watchtime and all-time points. It can’t be calculated from the amount of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in chat at that time. Giving points to a single user does NOT affect all-time, only when giving to all in chat.

tacit garden
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okay thanks i will test it

glass sluice
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Hello lovely people. I have a giveaway running in my channel and I see that the bot will confirm purchased tickets if someone uses the chat itself to buy them. Is there a way to make the bot confirm ticket purchases even if not bought by the chat?

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It’s a very good way to market the channel after all hence the use of giveaways in the first place. It would be useful to have ticket confirmations printed in the chat no matter how or where they were purchased.

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Am I missing a setting?

timber locust
#

IDK wtf im doing I just know i need help, love you ❤

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How can I delete the obdlabs settings and get overlays to work with stream elements?

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ok, im gonna read some more and try to figure it out

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ill be lurking if u are here

gilded cliff
#

Can i have an early acces code please??🤔

timber locust
#

i think the problem is the shit is so easy i cant grasp it

gilded cliff
#

Pretty please? yogevThink

nocturne pelicanBOT
#

The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

wind wraith
#

@gilded cliff Look above, fill out the form.

lyric geyser
#

My alert sounds are playing multiple times when they are activated (echoing). How do I solve that?

nocturne pelicanBOT
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@lyric geyser Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

agile nexus
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um my desplay capture isnt working

timber locust
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Is there a way to capture a certain monitor no matter what is on that monitor display?

agile nexus
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idk im on a laptop

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wat

timber locust
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I got 3 monitors

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I just want to select one for capture

nocturne pelicanBOT
#

@timber locust For the best OBS support, please join their discord where OBS devs and support volunteers are available all the time discord.gg/obsproject

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@agile nexus For the best OBS support, please join their discord where OBS devs and support volunteers are available all the time discord.gg/obsproject

smoky tide
#

I asked this lastnight, but figured I'd be more specific since I am still having issues. I have a store item that shows an alert on stream. I have a command that has a message. Within that message, I have ${redeem itemName} to trigger the alert.

Example of Custom Command response
Hello! This is a custome chat message ${redeem itemName}

Is this possible? Because I can not get it to send the custom message in chat AND trigger the alert from the store.

keen bloom
#

ik i asked this months ago but i forgot the response i got. is there a way i can get a spinning wheel on my stream without having to open a separate browser

smoky tide
#

You can use browser source in OBS for that @keen bloom instead of having to open the browser and show it. I do not think there is a spinning wheel within SE. 🤔

viscid steppe
#

I have a question about the SE Giveaway system. I have an issue with a troll and I was wondering if there's a way if a person enters for a giveaway, if I can take them out of the running for the prize? Or if they enter, do they stay in the drawing?

shy lagoon
#

Romrockerss

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I need invite code

nocturne pelicanBOT
#

@shy lagoon The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

torpid estuary
#

@smoky tide as soon as you use the redeem function, the command will redeem the item and ignore the rest of the text you put in as response, as it triggers a function.

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@viscid steppe as far as i know there is no way to exclude single participants of a giveaway. you could refund the giveaway, ban the party in question, thus disabling them from entering the giveaway, and start it again. but let me inquite internally about that!

indigo bone
#

Anyone else having twitch prime alert problems?

eternal fiber
#

this maybe a stupid noob question but do u need layouts if your streaming from a ps4 with no capture card

torpid estuary
#

@indigo bone did it not trigger an alert? did they share their sub?

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@eternal fiber if you dont have a capture card and cant use remoteplay then you can not use overlays. but you still can use the aweomse SE bot and its chat alerts!

nocturne pelicanBOT
eternal fiber
#

@torpid estuary already setup the bot its awesome and so much more user friendly than other ones just watching vids to learn the other features of se

torpid estuary
#

oh thats awesome! but id say you dont need overlays at first. just get comfortable with streaming and if you want to you can start saving up some money for a capture card!

eternal fiber
#

already saving for a elgato hd60 pro and some pc upgrades

torpid estuary
#

that sounds good!

torpid estuary
#

@viscid steppe also if the troll would get picked as a winner you could just draw another winner and ignore their entry.

indigo bone
#

@torpid estuary NVM cause someone else's prime sub showed up. Think it could be a re sub issue.

neat pond
#

Question, how do I add a custom !deaths command on streamelements? I'm playing Dark Souls and people keep asking me to add the command

torpid estuary
#

@neat pond by creating a custom command for your bot. by using the ${count <name>} variable you can output and increment the counter, and with the ${getcount <name>} you can outout the number without adding to it

neat pond
#

is that english

#

so if i do ${count <deaths>} it would be the name for the command people enter, yes?

#

and ${getcount <deathadd>} would be the command they enter to add more deaths, yeah?

smoky tide
#

vice versa

#

and without the < and >

neat pond
#

where do I add the command for the response? in the same area as the custom commands?

smoky tide
#

yes.

neat pond
#

thank you

smoky tide
#

so, !addDeath will have the response of LALIEN has now died ${count dead} times.

#

and !deaths will have the response of LALIEN has only died ${getcount dead} times.

storm sluice
#

Hello, i need help with my obs setting.... I have a StreamElements overlay (1920x1080) but my game I want to stream is 1600x1024... That means in my OBS I have a black bar and when i increase the window i have very low quality in the stream

neat pond
#

it shows it as 0 even though I added 7 deaths

weary mist
#

@neat pond you have to use the exact same variable name when using the count variables. You use $(count deaths) to increase the count. Then $(getcount deaths) to just retrieve the current value

#

if you change the name of the variable (deaths to lives)

#

they are two very different counts

#

even death and deaths would have different values

neat pond
#

yeah, that what i did. It adds the death, but when I enter !deaths to show how many times ive died, it says i have died 0 (i added 10 deaths already)

weary mist
#

ugh. give me a minute. I joined your chat, then moved it to another monitor and now I am getting a blank white page -.-

neat pond
#

Fixed it

#

thanks!

weary mist
languid urchin
#

Can I get a early access code

#

Hellk

#

?¿

nocturne pelicanBOT
#

@languid urchin The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

ocean vapor
#

can i use StreamElements for facebook?

narrow coyote
#

We do not have any tools for FB streaming

ocean vapor
#

well there is a idea for ya 😃

rough fractal
#

Hi, I'm trying to disable the !songlist command, but can't seem to no matter what I try. It's not listed under default commands on the website, and doing !command remove songlist does not work either. Any suggestions? I'm pretty sure it's a bug. The songlist command shouldn't be enabled if the media share / song request feature is off.

#

It's a problem because I use streamelements for certain commands, but not for song request

#

Thanks!

weary mist
#

@rough fractal that command would be an alias of !songqueue. If you disable that, you should be set

rough fractal
#

Oh, i'll try that! Thank you

#

@weary mist It worked! Thank you so much!

timber locust
#

Im looking to activate the stream elements mini games and points. I did have stream labs installed, looking for some guidance

wind wraith
#

I can help.

#

Head over to the Streamlabs Dashboard if you are not already.

timber locust
#

ok

#

there

wind wraith
#

Then you can enable any mini game you wish.

timber locust
#

well, is it better to just use the stream lements games or to use both?

weary mist
#

correction to all of that: "StreamELEMENTS"

wind wraith
#

Sorry.

timber locust
#

ok

#

i was wondering

wind wraith
#

Just use Streamelements games.

weary mist
#

@wind wraith SEheart

timber locust
#

do you know how i can get rid of streamlabs?

wind wraith
#

Sorry, Scalper. I just have seen streamlabs more than streamelements, mistake in wording.

#

Yes.

#

You can undownload/delete streamlabs.

#

Then you head over to your chat and type /unmod streamlabs.

timber locust
#

i like the wy u think

#

ok let me do that real quick

wind wraith
#

Alright.

weary mist
#

@wind wraith don't worry about it, lol. Isn't the first time, won't be the last. You get used to it

wind wraith
#

Mhm.

timber locust
#

and its gone! yay

wind wraith
#

Dacty, if you wish for people to use points then head over to Loyalty Settings. If you have them enabled you can change the currency/points name. I have mine set to "treyinq moneys". Then you can choose how much a person gets for watching your stream. Even below that you can choose how much points they get for following, hosting and if people tip they can get a point bonus.

timber locust
#

awesome i was going to ask that

neat pond
#

is there a way to add multiple deaths at once instead of 1 by 1? for example, if i want to add 10 or 15 at once? @weary mist

timber locust
#

Man I am loving streamelements

narrow coyote
#

!editcount <name> +3/-3

#

or whatever value you want to increase/decrease the counter by

neat pond
#

@narrow coyote thank you!

limber minnow
#

Hello, can i ask something?

raven siren
#

you just did, so yes 😁

limber minnow
#

Oh yeah i did 😂

wind wraith
#

You can always ask a question. Someone is always here to help.

limber minnow
#

I wanna ask how our viewers know that we have a points and our viewers know that we have stream store to?

oblique pilot
#

Hi guys, im trying to add a new command, but it keep saying that the command already exists is there a way i can remove that command to create my own?...

wind wraith
#

Well, you can always have a panel linking to that.

#

Default Commands cannot be deleted.

oblique pilot
#

is the command Hype i wanna to add one.. or is there a way i can edit the one is already created it?

limber minnow
#

Owww.. thanks 👌

obsidian wave
#

I need a invite code

nocturne pelicanBOT
#

The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

wind wraith
#

There, tokenstreamer.

#

@oblique pilot I'll check if a hype command is a default.

#

When I went to create a "hype" command it worked for me.

#

Do you know how to make a custom command?

oblique pilot
#

Any of my commands doesnt work on my own channel idk why 😦

#

im trying to use them to test them in my channel but i cant see any of them.

wind wraith
#

Do you have the bot modded?

oblique pilot
#

yes.

wind wraith
#

Try it again.

#

Type /mod streamelements in your chat.

#

Also, what is your twitch channel?

oblique pilot
#

hmm...

#

/oxiiie

#

but i noticed something... apparently my OBS live has to be open for my commands to work.

narrow coyote
#

That should not be the case, If you use the rename option, if OBS.Live is not running, the bot should simply post as StreamElements

oblique pilot
#

oh, thats wierd, because it just dont show up anything.

wind wraith
#

Oxi, you changed streamelements to your own bot?

brittle tulip
#

what can a super mod do compared to a mod?

oblique pilot
#

you mean, the Name?

narrow coyote
#

supermod is a higher role, to give access to commands that normal mods cant use

brittle tulip
#

ohh ok thank you

wind wraith
#

This is what the bot should be. The Streamelements Twitch Channel.

narrow coyote
#

The bot should post as StreamElements if OBS.Live is not running, here OBS.Live is closed, then running, then closed again, and the bot responds as expected

wind wraith
narrow coyote
#

You can rename the bot

wind wraith
#

Oh?

oblique pilot
#

but wait, i just renamed the bot. lol.

wind wraith
#

You can also change what twitch profile it goes to if you click the name?

#

I don't know. I'm not that really into this stuff. I'm just trying to help. Keyword - trying..

narrow coyote
#

when you rename the bot, it uses another twitch account to post to chat, that account is not an actual bot

wind wraith
#

Oh...

oblique pilot
#

yeah, thats the account i create to use the name as a bot..

#

as the guide says.

narrow coyote
#

yeah, that is all fine, but if the bot is not responding without OBS.live running, something is off. I would close OBS, part the bot from your channel, and join it back to the channel, to see if it will then respond to commands

oblique pilot
#

Ok ill try that. and ill let you know what happen.

narrow coyote
#

also, do you use Ground Control as well?

oblique pilot
#

yes

#

i use both of them

#

should i not?, i only use the ground control because i thought i had to have it open for some reason lol. idk if i can close it and just have the OBS live.

narrow coyote
#

If the bot rename option is also filled out in GC, it can cause conflicts. GC really does not need to be used if you use OBS.Live for the bot rename, as you get the activity feed built right into OBS

oblique pilot
#

hmm so i can just not use the GC.. and just the OBS live, and ill get all the notifications and everything?

#

except for the music, because i think the GC is the one that controls the music.

#

And.... that was the problem. i just closed the GC and tried my Commands while being offline and it works.

narrow coyote
#

yes, GC does not have anything to do with notifications, those will come in regardless of OBS or GC running. As for the Media Request, it is really not recommended to use GC for the Media Request, and to use the site itself. Currently, we are working on adding Media Request to OBS.Live, and once that is done GC will get updated to work better with it as well, but at that point, you really will just need OBS.Live. For now, its best to just use the Media Request page from the site itself

oblique pilot
#

but is under the name of StreamElements, as you said, so thats perfect.

#

great!! @narrow coyote Thank you..

#

and the Media Request on the OBS live. WOULD BE AWESOME!.

narrow coyote
oblique pilot
#

you are awesome^^ Thanks.

narrow coyote
#

yeah, it will be, I know they are working hard on it, Media Request in OBS is a big undertaking, but its going to be worth it

oblique pilot
#

GREAT!

wispy breach
#

Hi! Need some Chatbot help. I'm trying multiple chatbots to see which one is better and need to disable StreamElements' chatbot. Is there a way to do this, or is there a link I can go to? Thanks.

narrow coyote
#

There is a button on your dashboard to part the bot from your channel

wispy breach
#

@narrow coyote Thank you, I finally found it!

random cedar
#

Hello @StreamElement i just found your app, how do i get the early access code?

proper wave
#

Hey fellas, I've connected my paypal to streamelements but none of the tips/donos seem to be comming through. Any ideas as to why??

nocturne pelicanBOT
#

The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

wind wraith
#

@random cedar

#

Four, I couldn't really help you.

weary mist
#

@proper wave first thing to check is that a transaction came through into the paypal account. Log in and verify that it came through, and it doesn't require accepting

proper wave
#

Some of them seem to have come through

dark fractal
#

@weary mist hello, do you know what why when I make a sub goal (i have 465 subs) i can't make it show 465/600 as a sub goal

random cedar
#

If i don't have the code to access the app why do i even have it, i mite as well uninstall it

proper wave
#

So if some payments are comming through but others aren't does that just mean the ones that aren't got charged back or whatever?

pine hemlock
#

@random cedar Thats how closed betas work.

dark fractal
#

hey cuda is that you

#

and thanks so now when I get a new sub it goes to 466 yea?

weary mist
#

@proper wave when was the last tip you saw come through?

#

or should I say, when is the last one that you see in paypal that would have come through our system

pine hemlock
#

@dark fractal yeah it will update

dark fractal
#

nice cheers

random cedar
#

@pine hemlock ooh well. How do i even use it?

proper wave
#

Dec 01 @weary mist

weary mist
#

you apply, like the message said, and wait to get a code, then you join the closed beta and use it fingerguns

proper wave
#

Some fella dropped some pretty reasonable donos and a 100 gifted subs a month and a half ago and none of the money has come through for it

#

but more recent donos have

#

like even the sub money hasnt come and it was over a month ago

weary mist
#

the sub money is not something we control, that is totally twitch. and that itself is a 45 day process once the end of the month hits after you reach $100

proper wave
#

Ahh ok

#

If a dono shows up in the revenue history on streamelements does that mean it should be comming through?

#

Cause theres definitely some on there that haven't

weary mist
#

it should have come through. The last one at $100 i see is 2 months ago

#

and in G2A pay

#

so you need to go to that platform to get the money

proper wave
#

oh snap

#

better figure out my g2a details lmfao

weary mist
#

lmfao

bitter rapids
#

I turned on link protection with my mods/bot set as moderators on StreamElements, but my bot gets timed out when posting links in response to commands (another mod is able to post a link w/o issue). Any ideas? FeelsDankMan

narrow coyote
#

what do you mean by your bot is getting timed out? like a twitch account being used for the bot rename? did you make it an actual mod on twitch ?

bitter rapids
#

yeah I use a custom name with ground control, listed that user name as a moderator as well.

#

I can !permit the user name and summon the discord link, but without permit he gets timed out every time 🙃

narrow coyote
#

did you make that account a mod in your channel

#

you need to mod it in your Twitch channel itself

bitter rapids
#

Lul I never considered, given it was linked to SE and SE is modded by default... you're prob right, checking now ❤

#

yep. thank you for the help!

narrow coyote
proper wave
#

My G2A wallet says its empty aswell?

#

@weary mist Should that 100$ donation have shown up in the G2A wallet by now?

weary mist
#

its 2 months old, I would expect so. Make sure you are loading up the account you have linked

proper wave
#

Yeah I'm loading up the right one

#

Its just showing up as empty D:

ebon forum
#

@proper wave can you look into transactions in G2A Pay?

proper wave
#

Yeah every tab in transactions is empty

ebon forum
#

Mhhh strange. If you have the right G2A Pay account, you should see the transactions.

#

At this point i would write them an email (they have no live support) and we can also help and track it down. Let me get someone who has more knowledge and connections to that.

#

@serene granite G2A Pay missing transactions ⬆

proper wave
#

Thanks a bunch chief, I'll write em an email now

ebon forum
#

Please do that and once hectic is awake (6AM over there), he will look into that too cjayNice

proper wave
#

My man 👌

hardy minnow
#

I'm having a hard time getting commands linked to stream store sound effects. Anyone have suggestions on why the sounder wont work? The bot says it's redeemed the item but sounds wont play?

ebon forum
#

@hardy minnow make sure you have the store redemption widget on the overlay - this is what is playing the sound.

hardy minnow
#

Thank you @ebon forum Didn't know that had to be there

ebon forum
#

It has to be used for sounds or if you want to show the redemptions. If you have just simple items that you deal with offstream, you can live without it 😃

hardy minnow
#

Okay so I got it to work, sorta, It will now only play when I have the overlay editor open =/

ebon forum
#

Save the overlay, make sure you use that in OBS and it will play there

hardy minnow
#

Got it! thank you so much for the help

fallen steeple
#

🥂 🍾

#

im interested 😬🤣

tall apex
#

havent streamed in a long time and want to get back into it, i remember there being talks here about potential future payment providers for tipping other than paypal? is that still planned?

zenith widget
#

We have G2A Pay and SE.Pay only available for now for USA citizens.

#

Other countries soon.

delicate prairie
#

hello, is there a way to make chat bot purge a link instead of timing them out?

zenith widget
#

Usually Auto-mod can purge links and also you can block hyper links via twitch channel settings

delicate prairie
#

@zenith widget youre a god thank you so much for your help! I also have another question, I'm using one of the super themes, and whenver I switch scenes, all of my alerts repeat - anything I can do to fix?

nocturne pelicanBOT
#

@delicate prairie Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

delicate prairie
#

youre a god.

#

in human form.

zenith widget
#

👍

royal apex
#

hi

#

need help, having trouble scaling themes to my canvas size in obs

zenith widget
#

By default our overlays use 1080p as a resolution

#

So your OBS canvas can be a native 1080p as well

#

@royal apex What exactly is the issue you are facing?

delicate prairie
#

@zenith widget sorry to bug you again! so now my problem is when i switch scenes its all black and then loads after 1-2 seconds (since its shut down or w.e)

anything I can do to fix?

nocturne pelicanBOT
delicate prairie
#

ur a god again wow im such a noob ty haha

untold crest
#

@delicate prairie also you can make a transition stinger between scenes, so new scene will load while stinger covers is

delicate prairie
#

okay thank you!! @untold crest

ebon stag
#

hey guys if i have a picture or gif for a item in the store for a sound effect should the picture also come up?

#

im having problems

zenith widget
#

sound effects don't trigger the gif/image

#

stream perk only does that.

distant kelp
#

Hello! I need some help asap

#

I'm trying to do the !shoutout but it isn't working

#

It's working with nightbot

#

but not StreamElements, Can someone help me out? Thx ❤

zenith widget
#

We do have a template for a shoutout command

#

Did you use that?

distant kelp
#

template?

latent sable
#

How do I get into a scrim games

zenith widget
#

@latent sable Wrong server buddy

latent sable
#

O soz

zenith widget
distant kelp
#

@zenith widget I have the !shoutout command in custom commands

latent sable
#

Do u know where to go?

zenith widget
distant kelp
#

Let me check

zenith widget
#

@latent sable No idea, but definitely not here.

latent sable
#

But do u know how to put a overlay on my gameplay using iPad

#

I play ps4

zenith widget
#

You need a PC and a capture card to have overlays

distant kelp
#

I got it

#

Tysm

latent sable
#

Oh do u know anything I can do with my iPad to improve my stream

zenith widget
#

Besides looking at your chat and enabling chat alerts, nothing else I can think of

nocturne pelicanBOT
distant kelp
#

Yay it's working

zenith widget
#

👍

distant kelp
#

ty Kei!

latent sable
#

How do enable chat alerts

zenith widget
#

@latent sable If you read the article you would see how.

#

Its right at the start of the blog post

distant kelp
#

I have another question

#

I don't know if im not seeing it but

#

Is there a command if you wanna do !points 10

zenith widget
#

!points is used to check points

#

if you want to add/remove points you can use !addpoints <username> <points>

#

negative points remove points

distant kelp
#

What i mean't is if you wanted to gamble your points

#

Like !points 500

#

then it would say you got 1000 or lost 500 of your points

zenith widget
#

You would need to enable roulette to gamble away points

distant kelp
#

and how would you enable !sr?

zenith widget
distant kelp
#

Ah ok

zenith widget
#

and then go to "Settings" to adjust the pricing from free to tips or both

#

free = free SR or points cost

distant kelp
#

Wow

#

ty

zenith widget
distant kelp
#

Very nice discord on here

#

Love it!

#

tysm @zenith widget

#

😃

zenith widget
high bane
#

Can I make a suggestion for the overlays? Could there be a Summer Christmas Overlay theme please.

zenith widget
#

Summer Christmas?

distant kelp
#

I think he means to combine both of them ?

#

Maybe

#

Oh Kei!

#

1 more question

zenith widget
#

shoot

distant kelp
#

in the StreamElements Leaderboards on twitch, What does Locations mean?

zenith widget
#

do you have it enabled?

distant kelp
#

Not yet

zenith widget
#

Location - shows your current viewer's country

distant kelp
#

ohhhhh

#

Got ya

#

ok

#

ty again 😛

#

Also how do i deactivate StreamElements from my stream when im offline?

#

If i wanted to

untold crest
#

You can set your commands to work only when stream is online

#

(It is under adbanced settings for custom commands)

distant kelp
#

ok ty

#

So you can't part of channel with StreamElements?

untold crest
#

You can make bot leave your channel, but it will require you to join/part every time as this thing is manual.

distant kelp
#

ah ok

#

Also i enabled Roulette but it isn't letting me configure the !roulette command

#

the !roulette isn't turning on

haughty crane
#

Hey guys. Problems for me. Tonight, I decided to move everything from YouTube to twitch. Never being asked about the ad-blocker, I did what was asked and now my Canva account no longer works and they are suggesting that I restore whatever I did with the ad blocker back to the original settings.

#

Now, listen, I don't know how to do that.

#

Help--- help and more help.

zenith widget
#

What is "canva"?

distant kelp
#

If i know what he means. It's a Template maker

#

idk tho

haughty crane
#

It is a graphic design site.

distant kelp
#

^

zenith widget
#

I understand is as "canvas" but "canva account" - doesn't seem related to Streamelements to me

distant kelp
#

Yup

#

Kei, i actually need your help again but i can ask after BeautyBubble 😃

zenith widget
#

I'm looking into yours

distant kelp
#

o

#

ok

haughty crane
zenith widget
#

I'm still not sure how this is related to Streamelements.

haughty crane
#

They specifically mention ad blocker --- which was a setting StreamElements told me to turn off or on or whatever.

distant kelp
#

oh i found i think what im looking for

#

ty tho Kei

#

xD

zenith widget
#

@haughty crane If we suggest to turn off adblocker, we do it when you can't open your tipping settings in your account with us.

#

Just to check if its the cause of the issue.

haughty crane
#

So, I need to turn ad blocker back on?

zenith widget
#

if you are using a proper adblocker, then it knows on which sites it activated and on which its not.

#

Well, since I don't know what was the issue that you had with our site, I can't say anything about another company/site.

#

So follow their instructions on what they tell you to do.

#

As each site is different.

haughty crane
#

As I said, tonight, I moved all of my StreamElements from YouTube to twitch -- when I did so, during the set-up it asked for me to toggle of or on the ad-blocker. And here we are.

#

Having never touched the ad-blocker settings before, and Canva never giving me an issue before, Canva is suggesting it is indeed the ad-blocker that is preventing me from accessing my Canva.

zenith widget
#

Then do what they suggest you to do.

#

Its an issue with them, not us. Sorry.

vocal meteor
#

türk varmı

zenith widget
sonic bough
#

As of late ive been having trouble again with Hosts with 0 viewers. I have all the settings saved to allow 0 view hosts but the alert still doesnt pop up. Any suggestions?

nocturne pelicanBOT
#

@sonic bough Due to recent changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

  • All manual host events (0 hosts included and if filter set to 0)
  • All auto host events with at least 1 viewer
heady knot
#

can i do a multi stream with someone from mixer?

narrow coyote
#

We dont have tools for Mixer, and if you are a Twitch affiliate, its against ToS to restream to different platforms

heady knot
#

i just got back in touch with an old friend, he only has a console but he streams, we are playing sea of thieves which is cross play, and i would like to share his channel somehow during my stream

#

is it legal to share his stream as a link?

kindred spindle
#

hello ! How exactly kappagen combo mode works ? I am trying to implement a command that when it would be written it would post 5 emotes in the chat. And i want kappagen to trigger with 5 emotes. But everytime i post 5 emotes it doesnt trigger i need to spam row of emotes like 5 rows per 5 emotes to trigger it. I am certain that i am doing something wrong. How should i set my kappagen combo mode ? Show emotes when 5 of that emote were posted within 1 seconds is definitely not right Show emotes when 5 of that emote were posted within 10 seconds also doesnt help. Thank you for answer

untold crest
#

@heady knot On Twitch you may share your original content, so I think that sharing stream of somebody else may break rules. Check Twitch community guidelines and Terms of Service, to be sure if you can do that

#

@kindred spindle combo mode checks 5 consecutive messages, so if 5 messages in a row contain same emoticon, it will be grabbed by Kappagen

#

For example you did something amazing and chat starts to spam PogChamp

kindred spindle
#

so how should i set it ? if i want one row with 5 emotes ? 😄 its frustrating 😄

#

Show emotes when 1 of that emote were posted within 10 seconds is not very good because it triggers kappagen with one emote 😄 and when i set it on 2 in 10 seconds it doesnt work 😄

untold crest
#

Just chcked that. Combo mode 2 emotes in 10 seconds. Wrote two messages "Kappa" and it displayed it on overlay

#

Remember - combo checks consecutive messages

kindred spindle
#

ok thank you

lament blade
#

Hello, i changed my twitch name and i do not have the bot in my channel anymore, how can i get it back?

zenith widget
#

You will need to part it from the dashboard and then join it again

lament blade
#

it worked, thank you

lament blade
#

hey peeps. Got a question. Anyone here know how to shorten the link to your stream. I see some people who have at as "twitch.tv/whatever" Where I have been copy and pasting my hole link from the URL. Anyone know how to shorten it?

narrow coyote
pale pawn
#

random question, why can't i type the letter "p" when ground control is open?

narrow coyote
#

did you set it as a hotkey for something in GC? if so, I would say clear the hotkey

distant kelp
#

Hello! I was working on the roulette command and KeiZar was helping me out. I had to go do some stuff then came back and the command isn't still working. It says "Controlled my module settings" i enabled the Roulette module but isn't working.

#

Do i have to enable something else for that command and module to work?

#

If anyone can help me out asap that would be great!

narrow coyote
#

you just enable it in the module itself, there is nothing to do from the commands page

distant kelp
#

But the command !roulette in DEFAULT COMMANDS is disabled

#

and im trying it in chat and it isn't working

narrow coyote
#

if it says its controlled by the module, that means its controlled by the module, it does not mean its disabled

distant kelp
#

But im trying it in chat and it isn't working. Could it be because im the broadcaster?

narrow coyote
#

looks like you renamed it to gamble, not roulette

distant kelp
#

so how do i change that?

#

btw how did you see that? xD

narrow coyote
#

your commands page

distant kelp
#

ah

#

So how do i change it?

#

So i can't have gamble?

narrow coyote
#

edit the command so it is roulette again, by default roulette has an alias of gamble

distant kelp
#

oh

#

hold on

#

It's working

#

i was just doing the wrong command

#

Sorry!

narrow coyote
#

right, you changed the name from roulette to gamble. This is how it is setup by default

distant kelp
#

ahh

#

alrighty

#

ty

narrow coyote
pale pawn
#

every time i try to turn it off, the changed settings don't save...same with my custom bot name

#

sorry, response to my previous question about ground control

#

and now that i've reinstalled, it stops working =/

onyx estuary
#

guys i want change image for cheers and this dont work

daring yew
#

In OBS my Twitch chat keeps saying "Session expired" and then I have a button "Connect with Twitch" and when I click it it does nothing.

#

Anybody know what to do to fix that?

#

What I did was I added a different Twitch Stream to OBS cause one is a podcast, the other is me. After I ran into this issues and when I add the original key back it still does not work.

narrow coyote
#

StreamElements menu > Logout, close OBS. Go to SE site, logout out of there, and back in. Then launch OBS and login again

daring yew
#

ok ty I will do that now

#

BOOM! You fixed it! ty ty, I googled that for over an hour and couldn't find anything... LOL!

#

so if I ever use multiple accounts I am guessing I should add the other accounts key > log out > log into other account and it will work

narrow coyote
#

just logging out, and logging in should usually do the trick, but sometimes the session can get mixed, and doing the steps I suggested should correct the session in that scenario

daring yew
#

thats perfect, thank you again!

narrow coyote
oblique dome
#

Problem with overlay, recent cheers and recent tips not showing, in scroll box, any ideas?

atomic hollow
#

@oblique dome did you change something? or it stopped appearing suddenly?

oblique dome
#

not changed anything, just not showing today, have tried adding a new box, and that doesnt show either

serene granite
#

@oblique dome which overlay?

oblique dome
#

@serene granite as far as i can see any with recent cheers or recent tips, are not scrolling /showing any data

serene granite
#

ok, we're checking it now

oblique dome
#

@serene granite just notice recent subscribers scroll not working either from another overlay

serene granite
#

name of the other overlay?

oblique dome
#

cheer leads

rapid robin
#

Is there a way I can edit the backup Queue on Song requests ?

winter zenith
#

@rapid robin edit your playlist on youtube itself

rapid robin
#

Wait is there a way to link a full playlist? I looked all over yesterday and didnt seem to find a place to add a playlist.

gentle imp
#

yes on settings

#

music settings, backup playlist

rapid robin
#

Checking now.

#

Apparently im blind, found it, thank you guys.

serene granite
#

@oblique dome fixed

oblique dome
#

@serene granite thx very much 😃

wet dune
#

Hi! i have completlly forgot how to find my donate page, where could i find it?

serene granite
#

@wet dune on Tipping Settings theres a link to it

wet dune
#

thanks 😃

radiant steeple
#

my cheers arent working on my overlay..

#

none of my alerts are working

#

even when i do a test in the editor

wheat rampart
#

Overlay for twitch viewer count?

#

(stream elements)

zenith widget
#

@radiant steeple click save, exit the editor, log out of the dashboard, log back in and try again. If this continues and if not on Chrome, try with chrome and open the dev console(f12) and make sure you are looking at the console tab in teh dev tools. If theres an error, take a screenshot and show it

#

@wheat rampart you want the twitch viewer count to be shown on the overlay?

wheat rampart
#

Ye

zenith widget
#

in your overlays -> widgets on top -> find "Custom Widget" -> open css editor on the left -> add each tab with the code from the link.

wheat rampart
#

ok thanks

patent current
#

Hey guys, im using OBS to capture remote play from my ps4, the game audio is fine, but its not picking up my microphone or anyone im in a party with... any help?

hushed void
#

im having trouble setting up alerts in editor can someone help me plsss

hard pasture
#

Can I have access to the mobile app?

#

How reliable is it

torpid estuary
#

@patent current i think you would need find a way to output partychat to the game capture. Because right now remote play only picks up game Sound and mic and party voice is only put out to your headset. No idea how that would work tho.

#

@hushed void have you watched the awesome video guides? They were linked to you in the #welcome channel when you joined this discord! If not, check them out, they explain everything very well!

nocturne pelicanBOT
#

@hard pasture The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

pulsar gulch
#

Hello , how is it possible to update the time from starting soon scene ? After it goes to 0 and I open SE page to set it back to 10 min it will stay at 00 : 00

torpid estuary
#

If you set the timer to 10min on SE you can just tell the browser source in OBS to refresh every time it is loaded. Then you can just reload the scene and the timer will start at 10 again.

#

@pulsar gulch

hushed void
#

@torpid estuary ive watched them and still alittle confused :\

pulsar gulch
#

@torpid estuary thank you

torpid estuary
#

@hushed void ok, about what exactly?

hushed void
#

how would i change an image for a follower alert its stuck on a dancing shark 😦 @torpid estuary

torpid estuary
#

did you make sure to save?

#

and check the variations settings if you have set any

hushed void
#

yea @torpid estuary is there any other to select from other then that shark though?

torpid estuary
#

you have to upload a picture yourself

hushed void
#

well i didnt upload the dancing shark for sure

#

got it thanks @torpid estuary

queen edge
#

Hey guys! My viewers are not getting any points for watching again

#

Can you help?

tawdry meadow
#

Hi guys, my recent cheers have disappeared from my overlay and i have no idea how to fix it
in the top right it should be ticking through all the cheers
I use stream elements for my overlay, and I checked in the data tab and my most recent cheer is there, it just won't show up on the overlay

torpid estuary
#

@queen edge i got 2 points hanging out in your chat

#

how many did you set up to be given out per 10 mins?

hushed void
#

@torpid estuary hey again i set up a follower goal but its saying the wrong number of followers i currently have .. any ideas why ?

torpid estuary
hushed void
#

what exactly is a reset ? "The total number of followers towards your goal since last reset"

#

is that the 30 day period or something

torpid estuary
#

no, there is a "reset goals" button on the upper right

lament blade
#

hey how I do to import a theme from the library to the obs

torpid estuary
#

SE overlays only work in the cloud. you cant download them.

hushed void
#

hi again ! im trying to upload an image im dragging it to the page but it wont upload? and why doesnt emulate work when i click on it ? Thanks ! 😃

vital wyvern
#

Hi @hushed void if drag & drop is not working i recommend clicking on "select files"

hushed void
#

tried that already still no bueno

vital wyvern
#

Then i recommend to do a quick relog ^^

#

this would also fix your emulation issue

hushed void
#

emulation issue works now after relog but still cant upload image after dragging or clicking select files hmm

fair owl
#

Hello, I recently downloaded the OBS.Live version so that I could have the interface setup with chat/alerts. However, I now can't resize my webcam. It is not locked or fixed to size, it really is just not resizing. What can I do?

strong kernel
#

OBS.Live is a plugin to add StreamElements-related tools and doesn't modify OBS Studio's core functionality. If something is preventing you from resizing your video capture device, this is an OBS issue, not an OBS.Live issue.

nocturne pelicanBOT
#

@fair owl For the best OBS support, please join their discord where OBS devs and support volunteers are available all the time discord.gg/obsproject

fair owl
#

Thank you!

tawny condor
#

I AM SO CONFUSED

#

any help vailable?

strong kernel
#

Just ask your question.

tawny condor
#

I am trying to use a premade overlay

#

but I have no idea how to incorporate it into OBS

#

whenever i copy thwe URL it is a portion of the overlay

#

or the sizing is just off

nocturne pelicanBOT
#

@tawny condor To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

mental yew
#

Hello, how do i reset my donation goal back to $0?

strong kernel
mental yew
#

Thank you, also when someone follows or tips me, the notification does not come up, but I checked and it seems everything is working.

#

Anyone?!

strong kernel
#

Please be patient. As soon as someone can provide you with an answer, they will.

#

@mental yew It looks fine. Have you added the overlay to your OBS scene?

gloomy plume
#

Can you no longer have custom bot names in your channel?

strong kernel
#

You can.

#

It requires you to be using our tipping page link in your panels before the option is available.

gloomy plume
#

I was looking at threads and it says that I should be able to do it from the Ground Control app, but I don't see it there on the settings page

#

We definitely have that active

strong kernel
#

At SeriousGaming? That's a Streamlabs link.

gloomy plume
#

Oh right!

strong kernel
#

😃

gloomy plume
#

I'll have to switch that over

#

Thank you!

strong kernel
#

No problem!

mental yew
#

@strong kernel yes, ill restart the overlay and see if that works

dense jackal
#

@gloomy plume Are you a mod for the SeriousGaming channel ?

gloomy plume
#

I am Victoria on SeriousGaming

dense jackal
#

OH geeze my bad lets head to dm's

upbeat basin
#

Is there any way to set up all that for xbox

strong kernel
#

Consoles on their own cannot support overlays and alerts. They don't have the functionality. You need to use a capture card or some kind of remote play with your PC to use them. Otherwise, it's just chatbot and tipping page.

upbeat basin
#

OK thanks

#

Am I able to hook my xbox to a cp

#

Pc

strong kernel
#

With a capture card.

upbeat basin
#

I'm sorry to ask a lot but what's a capture card

strong kernel
#

Google is your friend in that regard. Do your research, it's important. 😃

empty anchor
#

why does my stream elements alert box sound play 2 times over its self? like it repeats its self

nocturne pelicanBOT
#

@empty anchor Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

empty anchor
#

big w this discord is such a huge help

#

stream elements is the best

plucky fractal
#

I entered a contest and if I would win iit, then I would have double points and I did. But it didnt give me double points. There were around 10 people that entered. Why is this?

strong kernel
#

Contests don't just double your bet. The losers' bets form a pool, and you get a percentage of that pool based on how much you bet. If nobody lost, then there's no pool, and you just don't lose your points.

plucky fractal
#

Oh -_-

sonic turret
#

Hi

mighty swift
#

uhhh, i seem to be in need of a lil help lol

strong kernel
#

Just ask your question.

mighty swift
#

aight fair point

#

So, a guy donated to me recently, but it never went though, but his paypal says it went though, and he even showed me that it successfully tipped me, but stream elements and my paypal both say nothing was donated, i have no idea whats going on

strong kernel
#

Can you show me the screenshot you were provided in a DM?

fluid dust
#

Perhaps I'm overlooking something, or it might simply not be existing withing the Overlay Editor. But I'll shoot and see what get hits along the trajectory.

I'm trying to edit a few of my video and pictures to fit the theme of the overlay. This requires odd-angles or rotation of the 'gif' or 'webm'. But I've not stumbled upon a means to, rotate, invert, flip, or otherwise transform my 'asset'. Is this simply, not part of the Editor in this point of time? If so, is it a planned future update, or should I invest my time in altering the 'assets' through third party tools and them 'implement' them to the StreamElements editor?

strong kernel
#

@mighty swift It's possible PayPal held the tip for verification, as StreamElements hasn't received any notification of a successful tip. Once it's cleared, then it'll appear.

#

@fluid dust No such controls in the editor, just moving and scaling. An overhaul of the editor is planned, though I can't comment on whether any additional controls will be added as I just don't know.

fluid dust
#

@strong kernel - I appreciate the feedback. I'll try and see what editors I can utilize for transparency consistency while transforming the object. I have a sneaking suspicion it'll be something from Adobe. You state that an overhaul is planned, in terms of UI or other basic visuals? For what the Editor provides, it is quite easy in use and application already.

strong kernel
#

UI basically.

mighty swift
#

Aight thanks

limber vine
#

so i was wondering when using streamelements how do i get the alertbox in obs

nocturne pelicanBOT
#

@limber vine To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

terse spindle
#

If I add someone as a super moderator, can they change my loyalty and points settings?

strong kernel
#

They can use any commands listed as being for Super Moderators or higher.

limber vine
#

how does one supermod

terse spindle
#

Can they access the dashboard to do my loyalty points?

strong kernel
#

@terse spindle Only managers you've given links to are able to access your dashboard.

terse spindle
#

How do I add someone as a manager?

strong kernel
terse spindle
#

Thx

lofty mica
#

Hello, roullete and duel it's not working for me

#

I activate in the modules but the command does not activate

#

Slots is working

#

can you help me?

strong kernel
#

May be some issues with using translated commands, looking into it.

lofty mica
#

Thank you @strong kernel

#

now is working

#

idk

#

but thanks

strong kernel
#

Well that's good. Glad to hear.

glass sluice
#

Is SE.Pay not available everywhere?

#

Also I assume I was renamed to this? I can’t see how to change my name on the server as it’s not capitalised and it makes me itch 😊

strong kernel
#

Thou shalt be capitalized.

#

Speak and be seen.

wind wraith
#

I believe it is available everywhere.

strong kernel
#

SE.Pay is currently US only.

#

We are slowly rolling it out elsewhere.

wind wraith
#

Oh.

glass sluice
#

I was beginning to go all lemongrab.

#

I would very much like to go SE.Pay as loosening the hold of PayPal and also having some peace of mind regarding chargebacks would be a godsend.

#

Do you have any ideas on the rollout plan? I’m London based.

strong kernel
#

Not at this time.

glass sluice
#

FeelsBadMan

#

Well. I shall pay attention. I know about Adyen anyway 😊

#

Cheers old bean PepeLaugh

copper bobcat
#

Can I just say thank you for this Discord's quick and helpful response time? Rarely do I wait long in here for help and I had to deal with another Discord while live with a chat waiting that was SUPER slow, and it made me even more grateful for you all who work hard to be available. Thank you!

strong kernel
copper bobcat
#

yeet!

cerulean stag
#

having trouble with Ground Control it isn't displaying my alerts or anything when i open it up it was working fine a few days ago but then nothing is anyone else having problems with it?

copper bobcat
#

Is there a way to import SLOBs scenes into OBS Live?

zenith widget
#

@copper bobcat Unfortunately, no. SLOBS scenes/overlays use their own special overlay type file that normal OBS Studio doesn't support and our overlay system also doesn't support.

#

@cerulean stag Have you tried running it as admin?

cerulean stag
zenith widget
#

Click on the cog wheel -> remove the JWT token -> restart GC again -> grab your JWT token again and place it there and see if this helps.(there is one more thing you can do)

copper bobcat
#

Is there a way to have BTTV work with OBS Live? I like how it makes names easier to read and has the bar pattern to distinguish messages.

zenith widget
#

Just to point out something, we do have a #helpdesk-selive channel that is used to OBS.Live related questions. But to answer it just not to waste time. we do plan on having full integration of BTTV and FFZ functions in the chat window.

copper bobcat
#

Oh whoops, sorry! Thank you.

stoic grove
#

When will stream elements mobile release?

zenith widget
#

We still don't have an ETA.

stoic grove
#

Thank u m8..

paper grove
#

hey i need some help 😄

#

I cant seem to get my emote stats to work

#

it says there is an error and i try to enable it and it still wont work

zenith widget
#

Looking into it. Moment.

#

@paper grove You now have a chatstats page. I had to make it manually for you.

#

Note that chatstats settings may not show as saved properly and that is only a visual bug.

paper grove
strange gate
#

How do I make a custom points command

zenith widget
#

You should have a default points command.

#

What exactly do you want to do with a custom points command?

lament blade
#

I have another question for you. When I try to add and then generate the link, the receiver opens it and it takes them to the se homepage. It that what's supposed to happen?

#

As a mod, sorry forgot to add that detail

zenith widget
#

They need to login to the dashboard first, then click on your link

lament blade
#

Oh ok, they have to have an account also. Thank you again @zenith widget you have no idea how helpful you've been 😊

zenith widget
nocturne pelicanBOT
#

@lament blade To invite managers to your dashboard, Click on your Channel Name at the top of the dashboard and scroll down to Settings. Click the drop down arrow to expand your channel managers and then create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control) Check this video out for more help: https://youtu.be/zl_h-ttZDF0

zenith widget
#

I think the video here explains it all.

lament blade
#

Ok I'll give it a watch right now

short steppe
#

is the google chrome extension for importing from streamlabs to streamelements broken? I get 'error occured'

zenith widget
#

Make sure you are logged into SL's dashboard and leave the tab open and our dashboard as well

#

Let me know if this doesn't work.

short steppe
#

oh okay now it works, thanks

zenith widget
#

👍

dreamy aspen
#

How do I get a invite code to join

nocturne pelicanBOT
#

@dreamy aspen The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

vague holly
#

Hey guys!
Is there a way to have my monthly top tipper in aggregates after importing data from other website ?

#

I mean. Its imported how it should be, but aggregates doesn't show them.

zenith widget
#

Since you imported data, you will have to stream at least once with us, in order for the aggregates to populate with your current data.

vague holly
#

Ohhh. So it's gonna "Switch itself" after i start my next stream. Right ?

#

It's kinda confusing to me for now.

zenith widget
#

After you end it.

vague holly
#

Oh. Gotcha.

zenith widget
#

You can run a 10-15 minute stream for example, but you will have to wait around 15-30 minutes before you can start a new one

vague holly
#

Yeah that one i get. But since people would kill me for a 15 minutes of stream i will just fully switch after todays 😄

#

Thank you for a really quick reply!

umbral plume
#

Hello!
Can someone briefly explain exactly what low latency mode in StreamElements (Found under Advanced -> Network -> Low Latency Mode) does? Would it help with dropped frames? I have low latency mode disabled on twitch but as far as I gather they're entirely different things.
Thanks

zenith widget
#

Low latency mode is a specific OBS Studio option for Twitch. Afaik, both sides need to turn the feature on in order to have like a 0.5-1 second delay between the chat and you

#

but this is on demand thing and priority is on big streamers afaik.

#

It has nothing to do with our plugin for OBS.

umbral plume
#

Ah ok, so enabling it in OBS makes no difference if it's disabled on Twitch. Got it, thanks for your extremely fast reply!

zenith widget
#

Thats afaik really. By default I think OBS tries to stream on 0 latency entirely, but the delay is caused by the travel time of your encoding towards the servers and then towards the viewers really...if this makes sense

umbral plume
#

It does make sense. I've had quite an interesting experience with this setting and was curious what's been happening. Having both low latency enabled on BOTH Twitch and OBS (version 22.0.2) resulted in a few hundred frames being dropped every once in a while, resulting in about 0.5 - 1% frame loss. Having them both off resulted in huge frame drops, about 5%. However, having low latency disabled on my Twitch dashboard and enabled in advanced network settings in OBS resulted in a 0% frame drop in a 30m stream test I just finished running.

zenith widget
#

Low latency also requires a big chunk of available internet speed

#

Wow, that is a very specific fix for a 0% frame drop

#

any small amount of frame drop can be caused when overloading your hardware

#

high frame drop is caused by internet issues

#

low latency mode requires a big connection afaik

gentle imp
#

can also be twitch server you are using, tried others?

umbral plume
#

I know I've been fiddling around for days I'm quite content to have found this solution which works for me, I doubt everyone would have the same experience.

#

I've tried auto and the London Servers which are the ones closes to me, manually setting to London seems to work best. As for a hardware overload, I keep an eye on my CPU/GPU usages anything over 80% and I turn down the settings, so I'd be surprised if it's that.

gentle imp
#

I'm using london's too and have very little dropped frames on 3-4hrs streams

umbral plume
#

Thanks for taking the time to answer my questions guys, I really appreciate it .

gentle imp
#

but my settings are the opposite of yours hehe, low latency on twitch and I think I didn't enable it on OBS, thanks for sharing your experience too

umbral plume
#

The issue could be some congestion on my home network. A reddit post I read (therefore, take it with a grain of salt ^^) said that enabling low latency in OBS could help with that since it breaks up the packets into smaller ones. My speeds should be more than enough, 21MBPS upload on Fiber broadband.

gentle imp
#

nice thank you, I shall try that too 😃

umbral plume
#

I'll post an update in a few hours after a 5 hour stream with the settings I mentioned, hopefully it goes smoothly. Again, this works for me but I think I'm having a very specific issue.

normal igloo
#

Wow @gentle imp thx Nice to know Se have London staff and for the London servers for Twitch are pretty good in my opinion only time I have frames drop issues is when I fire up a stream what on my old piece of crap pc it’s understandable HAhaa

gentle imp
#

hehe I'm from Portugal though but Lisbon and Spain servers give me a lot of dropped frames, even used .de and .nl servers before, best results are with .uk now for me

normal igloo
#

damn it one of these days I'm going meet a se staff member who's from London I feel so alone in this community kappalul

gentle imp
#

😄

untold crest
#

Everybody's from Sweden.

normal igloo
#

Time to move house then lx immaputinher

untold crest
#

I spent 2 months in UK (Northern Southwark), so you can count me as Londoner.

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And I've never been to London Eye as there were too many pubs on the way, and they are very welcome.

lament blade
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is there any way to have a graphic kick off on screen at the same time a sound is played?

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like with a bot command

winter zenith
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I assume you mean the store Redemption?

lament blade
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yeah, basically I'm trying to emulate what my old bot can do, we have a !love command that plays a sound bite and causes a heart gif to play.

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and is it possible to string commands together so that I can do a redeem and display a message at the same time?

winter zenith
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Then store Redemption is what you are searching for

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Put the store Redemption Widget in your overlay

lament blade
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ok, cool

winter zenith
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And set up a store item with the sound and the gif

lament blade
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Thank you Kiwa 😃

winter zenith
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You would need to type "!redeem love" but you can go around that

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Ex: command would be !redeem love
the variable would be ${redeem love}
so Type in chat :
!command add !love ${redeem love}

lament blade
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oh man, I missed that in the custom variables.

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perfect

winter zenith
lament blade
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I can rock and roll with this now 😃

winter zenith
lament blade
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iIt was kind of silly to keep paying for a bot. Did a heatmap of all the commands, and all the commands I spent all this extra time writing for people to use almost never were used. It was all SFX and gif commands. So I'm converting 100% over to SE now.

winter zenith
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Hell yeah! @lament blade
100% and fun incoming

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I also came to the conclusion even though other bots have more programming. It's just to complicated for stuff no one wants/needs/uses anyway

lament blade
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and the few custom commands I did have that people used, I can use the web api to handle 😃

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yup, exactly

winter zenith
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And the SE bot grows everytime more so its actually better to have all in one rather then 2-4 diffrent services and bots smart

lament blade
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agreed 100%

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having everything centralized is far more valuable at this point for me.

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and the integrated overlay manipulation is where it's at.

winter zenith
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@lament blade if you let your mods have editor access they even can edit your overlays while you stream if you need something moved

lament blade
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oh that's awesome. I dual stream with my wife, she'll be happy to hear that. Sometimes we have to move logos around and she's the design expert. Normally I have to stop gameplay to edit something.

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On the custom web api, it only calls plain text, right?

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or can it format JSON?

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hello

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got a question if anyone is around

winter zenith
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@lament blade that's awesome great that you know it know. It's a feature I really love.

With Api stuff I am not good at all best to ask in #dev-chat

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@lament blade we are always here

lament blade
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ok. thank you for all your help, Kiwa!

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@winter zenith I wanna award my viewers who join my discord server by giving them points, is there a way to do that currently?

winter zenith
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No problem @lament blade

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@lament blade
!bonus username 123
In chat

lament blade
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@winter zenith are you able to link me a guide on how to do that? o:

winter zenith
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What?

lament blade
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@winter zenith how would i know that its that person

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in the discord

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im confused on how that command works

winter zenith
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Well... They either have the same username

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Maybe even linked there twitch with there discord

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Or tell you if they want the points

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I am called kiwaplay on twitch