helpdesk-twitch

[lament blade]

Ok great thx again!

[zenith widget]

I'm not sure

[lament blade]

Yes I disabled it as it never showed even when activated

Just the sound played, but the alert itself was blank

[zenith widget]

who made these custom alerts?

[lament blade]

Nerdordie

[zenith widget]

@untold crest Can you assist on this?

[median quail]

Question: when I change the font on the streamelements overlay it changes it but it doesn't on OBS? It only does on the overlay page ? I can change position,size all tthat but not the font for some reason

[zenith widget]

@median quail Did you click on 'save"?

[median quail]

yes 😄

[zenith widget]

try this

[nocturne pelican]

@median quail Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page

[median quail]

idk how you do it man, @zenith widget you're magical

thank you ❤

[zenith widget]

@lament blade Ok I'll poke LX on DMs, but do you have the NoD alert zip file? If yes, can you DM me the file?

[lament blade]

It's just a link however which links to Streamlabs alert page and sets the alert all automatically. Some sort of import. But I'll DM it to you

[untold crest]

@lament blade what alerts are those?

[zenith widget]

Uplink

[untold crest]

OK.

[zenith widget]

I DMed you the file.

I don't remember if you already had it done.

[untold crest]

@lament blade KeiZar will provide you a file once you talked and I don't want to provide this on public channel. But I will provide some help. Basically, this file is prepared for subs, but if you change message, it will fit every other alert

[primal lichen]

When setting up my donation goal it never resets the goal from the last one. So im stuck at 527% completed

how can i reset it?

[zenith widget]

Dashboard -> Activity feed on the left -> widget data -> goals tab

[gentle imp]

on session, sec

there u go lol

[zenith widget]

https://streamelements.com/dashboard/session

[untold crest]

(It was like a race for help, saw you two typing and thought - I won't win it)

[zenith widget]

[primal lichen]

Most help ive gotten at one time

[lament blade]

haha thx a lot @untold crest greatly appreciate it 😃

[primal lichen]

hot

[gentle imp]

KeiZar is actually 2f4me

[lament blade]

you guys really are on point...you rock!! 🤘

[untold crest]

I think that KeiZar has most of common questions binded, so once he see "How to reset a goal" he presses R+G and brake pedal (because why not) and there is complete sentence about that 😉

[median quail]

Is there a way to make a Top cheerers list to scroll? I only see text shadow in text setting ?

[zenith widget]

I don't see the option my self, so I assume its not present for a list widget.

[median quail]

hmm strange. There is a recent donaters scrolling option 🤔

[zenith widget]

thats the last event type widget

while a list, is a list that sorts an event one under the other.

the list can show all time, session, monthly, week.

[median quail]

soo it's not possible, alright 😄 I'll think of something else, thanks again ^^

[zenith widget]

There is a while via custom widget with css and all.

[median quail]

ohhhhhhhhhhhh 😮 !! Ok ok that can do it

[shrewd basin]

hey there, I'm struggling with setting animations, the overlay editor is not listening to what I'm setting

[zenith widget]

What exactly are you trying to set?

[shrewd basin]

AlertBox Enter to Slide In Left and Exit to Slide Out Down but they stay default

[zenith widget]

For each alert type, you can set different animations

[untold crest]

Each alert type and each variation you can have different setup

So maybe a variation is triggering when you are testing

[shrewd basin]

ok, apparently I set the animation to the entire AlertBox and not the specific notification 🤦

is there a way for latest follower to be middle center? or it will be top middle?

[zenith widget]

Are you referring to this type of layout?

[shrewd basin]

no

[zenith widget]

You can also move the text on the given layout with margins:

@shrewd basin There are also other text settings you can use

and margins can have negative numbers

[shrewd basin]

I figured that out already

twitch chat animations aren't working tho 🤔

Enter is Slide In Left and Exit is Slide Out Right but it's both set to None

[zenith widget]

The animation setting only affects the widget window in this case.

[shrewd basin]

oh, so no text animation?

[zenith widget]

No.

[shrewd basin]

ok then

[zenith widget]

Afaik, if you want a fancy chat with animations and all, you'd need a fully custom built chat widget.

[shrewd basin]

what's a difference between a host and a raid?

[zenith widget]

raiders are directly redirected to your channel and chat, while if you are only hosted, the streamer's viewers remain in their chat but view your stream, via their channel.

[shrewd basin]

thx

[shrewd basin]

is there a way to edit an already existing custom command?

[gentle imp]

yes

[shrewd basin]

🤦

[gentle imp]

go here https://streamelements.com/dashboard/bot/commands/custom search for it and right side, might be hidden open the window more

[shrewd basin]

I didn't notice the slider on the bottom of the list

[gentle imp]

then you'll see the edit

[mossy tapir]

Cheers! How's the procedure to get an access code for the mobile app? Would love to try streaming some table soccer without having to move either my entire PC or my entire soccer table 😅

[nocturne pelican]

@mossy tapir The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

[mossy tapir]

alrighty, cool!

[serene viper]

Sorry for the late response. First time was Last night @zenith widget

[winter zenith]

@serene viper
what was your issue?
I would love to jump in and help but I think I will be a Granny till I scrolled up and read about your issue

[zenith widget]

The issue was, the activity feed is empty, becuase its a new account. @serene viper We cannot gather old data from past follows/sub/tips as the moment we start tracking that data, starts the moment you first login to our dashboard.

@winter zenith

i saw you pinging me first

[winter zenith]

[serene viper]

Oh ok, I assumed something was wrong as tutorial videos showed them filling upon login. But I’m sure they had already been using it prior to making the videos so that makes sense

[zenith widget]

Yep, thats the case 😃

[serene viper]

Thanks for your help, looks like a great product! @winter zenith @zenith widget

[zenith widget]

[atomic silo]

hey, why doesn't banned tags work? I tried banning ear rape, and it blocks some, but my viewers still find a way around

And now can't see my banned tags at all

[still robin]

I need an invite code

[nocturne pelican]

@still robin The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

[zenith widget]

@atomic silo Not all videos are tagged as ear rape or music only videos.

[young stag]

Apparently the duel thing doesn't work properly ? One of my viewers told me that, i couldn't verify though. Also, we can't fully translate the bot modules, that's annoying..

[atomic silo]

@zenith widget but the ones they request do have "ear rape" in the title

[zenith widget]

Tags are what the video is tagged with at the upload

[atomic silo]

also it'd be good to see what tags have i banned

[zenith widget]

I can tell you that, yes tag didn't work on that banned video

So best case is to actually ban the video it self

[atomic silo]

but there are multiple

[zenith widget]

Best case is to really ban the videos when you see them. I wanted to play some songs from the 90s early 2000s on my stream, but most of those videos are not considered as music videos

[atomic silo]

also this is what i see despite having multiple added, plus if i add a new one it doesn't show

[zenith widget]

Hmm interesting

Ok they are def. there, but no idea why they are not visually shown.

[atomic silo]

yea you tell me, also i've tried adding things like (ear rape) only to have a song with that tag requested

some just casually put ear rape there, I had ear, rape, and ear rape banned and it still got through

[zenith widget]

Ok it seems that since you added the same tag twice+, then it breaks the system and doesn't show the tags

[atomic silo]

and how do i fix that 🔧

[karmic sand]

How do you get a code for the mobile stream elements

[nocturne pelican]

@karmic sand The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

[zenith widget]

@atomic silo A dev can only fix it.

[atomic silo]

welp, how do i get their attention?

[zenith widget]

You can't. But I can

hold on to your dank hat

[atomic silo]

holding hard

[zenith widget]

@young stag Which modules are not translated and to what language? Also a screenshot or more details on the dual thing would be really appreciated in order to determine if its not working properly.

[atomic silo]

the wind is big but still holding

[zenith widget]

Devs are working on extinguishing fires and starting new ones

[young stag]

I'm not sure, about the duel, i'll need to do some tests first, but for the translation for example, if I'm trying to do a !roulette 1 (and I don't have points), the message is : "@young stag, you dont have any points to roulette FeelsBadMan ", except I want it in french.

[atomic silo]

yaay

[zenith widget]

@young stag If you go to here: https://streamelements.com/dashboard/bot/commands/default

If its in english, you can change it to French - this should allow the bot to fully respond in french, regardless of which command is used.

If its already in french, then...uhoh

[young stag]

I see, thanks

[shrewd basin]

invite

invite code

[nocturne pelican]

@shrewd basin The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

[shrewd basin]

oh, you use the command xd

I thought that it was automatic

[young stag]

New issue, the french translation has some mistakes xD

[shrewd basin]

like every community-based translation are

(no offense)

[young stag]

And I can't correct them

Can I ?

[zenith widget]

let me ask

how

usually you can't change default command responses

[shrewd basin]

idk, tell you what's supposed to be and devs change it?

[zenith widget]

Its not that simple @shrewd basin

[shrewd basin]

oof

[zenith widget]

@young stag We will move to DMs and we will sort it out. 😃

[young stag]

ok

[slender surge]

So, after I do the alert box export/import to Stream Elements, should I see them automatically? I went to the alert box section, and I didn't see them. I want to use OBS Live (which is amazing BTW), just in case I need to replay an alert, but can't until I get them set up in Stream Elements, correct? Thanks in advance.

[zenith widget]

When you import an alertbox from SL, its created as a separate new overlay

Located here: https://streamelements.com/dashboard/overlays

you get the URL from that and add it to OBS Studio(in your case OBS.Live)

@atomic silo All your banned tags were removed. I'd suggest to pay attention what tags you add now there, just so you don't add duplicate one and bug it out again. The system should tell you that you are adding a banned tag, but do be careful

[atomic silo]

@zenith widget what counts as a duplicate? exact same? like earrape ear rape ear, rape, idk

so (earrape) does not equal ear rape and such? because if i only add ear rape they get through too easy

[zenith widget]

Lets say that these were duplicate

that last one was from me testing out the banned tags on your account if they trully don't show

[atomic silo]

oh okay so exact same

[zenith widget]

yes

[atomic silo]

i'll try

ty

you don't like lil pump do you

[zenith widget]

Lets not get into that talk.

[atomic silo]

well my viewers knowing that would be like !sr lil pump 10 hours

[zenith widget]

Best thing to do is just ban the video

thats why i showed you my banned tag and banned video list

[atomic silo]

they always find a way tho

[zenith widget]

i had the tag up, but then some smart one ( @winter zenith ) managed to still request that video and I banned it

[atomic silo]

will see if tonight's stream goes better

[floral spindle]

hello guys, i've an error today with points (loyalties), today nobody win points ? someone have an idea ?

[dense sonnet]

i need help setting up streamelements for twitch

[zenith widget]

@dense sonnet I can suggest to start here with out video guides: https://www.youtube.com/playlist?list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv if you still have questions afterwards, feel free to come back and ask

@floral spindle Have you enabled the loyalty system?

[floral spindle]

yes, it was okay since 1 week, but today .. it doesn't work anymore

[zenith widget]

This is how a profiel page looks like without turning on the loyalty system:

yours is also turned off

[floral spindle]

it's not mine stream, it's maylie_tv

i'm working for her

[zenith widget]

Oooh 😄

Well without being online(streaming) I can't really see if people are gaining points atm @floral spindle

[floral spindle]

ohh okay

[dim pecan]

Hello guys! Can someone tell me what kind of pc i need for stream the ps4? Need to be a powerfull pc or just a normal home pc? I already doing that but i want to buy a pc for myself so i need to know

[floral spindle]

i'll be back tomorrow then @zenith widget ! thanks for your help

[zenith widget]

Sure, I'll be looking forward to helping sort it out 😃

@dim pecan That question is more suited to be answered in #general-chat

A lot of people can help you out there and its not really related with our tools.

[dim pecan]

Thanks @zenith widget

[plush anvil]

Hey can I get a code for the mobile

[nocturne pelican]

@plush anvil The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

[azure nexus]

so today i migrated to streamelements

but when i'm live and i get alerts, i get double alert, any ideas?

[nocturne pelican]

@azure nexus Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[torpid estuary]

and also welcome to SE

[azure nexus]

thank you!

[shrewd basin]

are notification sounds played in the dashboard? or I need to open the overlay in the browser as a separate tab?

[zenith widget]

As long as you load your overlay in OBS, you will hear notifications

[shrewd basin]

oh ok

[plush anvil]

I did my application

[torpid estuary]

@plush anvil then now you wait. the app is currently in closed beta. should you be chosen to participate, or the app get released into open beta, you will be contacted!

[dense sonnet]

is it possible to change colours on custom overlays?

premade*

[zenith widget]

on the actual visuals? no. Only the text on widgets

[dense sonnet]

ah ok ty

[plush anvil]

Ok voidsmind

[dense sonnet]

is it possible on the super themes to rotate between your current subscribers and not just show 1 ?

[gentle imp]

yes, use latest subscribers widget instead

look for it on widgets, add it then delete current

[dense sonnet]

all i see is singular as in 'subscriber' and not 'subscribers'

and the 'recent subscribers' shows all your recent subs and not the current subs

[gentle imp]

o_O

oh gotcha, yeah we can only show last one or latest ones

[dense sonnet]

ah ok 😦

[gentle imp]

if you wanna do that you can for instance setup a text box and enter them manually but that's probably too much work

[dense sonnet]

its fine ill just leave it how it is

[potent quest]

Can i get a invite code

Can i get a early access code pls

[nocturne pelican]

@potent quest The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

[echo surge]

Hi, is there any way at all to transfer Streamlabs Chatbot loyalty points to StreamElements loyalty points? It's a little of a pain to manually add existing points

[torpid estuary]

@echo surge have you checked out the SE import site? https://streamelements.com/dashboard/account/import

[sweet roost]

Hey my loyalty isn't working

It hasn't updated today at all

[torpid estuary]

can you specify? didnt the users get points?

[sweet roost]

The users got no points

[elder sorrel]

@sweet roost Check if you have Loyalty enabled.

[torpid estuary]

⤴

[sweet roost]

It is enabled

I'm just the editor btw, but the streamer complained about it

[torpid estuary]

did the users stay more than 10 minutes? loyalty points increase every 10 mins

[sweet roost]

Yes they did

[echo surge]

Yes, I tried it and it works for alerts and other things but doesn't transfer over loyalty points for each user to redeem for song requests @torpid estuary

[queen edge]

Hey guys I need help...
I have loyality system enabled but my viewers now like 20 minutes did not get any points...
I have everything set up and it was working until now

[nocturne pelican]

@queen edge Please connect your Twitch and/or YouTube channel with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w

[sweet roost]

hm is this a coincidence?

[torpid estuary]

@queen edge can you export a csv for your points on streamlabs?

[sweet roost]

anything i can do to fix it?

[queen edge]

Okay I connect twitch what now?

[zenith widget]

@sweet roost Is your streamer live at the moment?

[torpid estuary]

@queen edge we are having a look at it, be patient please.

[sweet roost]

yes keizar

Midnan

is his name

[zenith widget]

I don't see the !points command enabled

[sweet roost]

https://streamelements.com/midnan/leaderboard

We disabled the !points command

[zenith widget]

Ok, so I will check back in 10 minutes

if I got a point or not

[floral spindle]

hey, the live is on @zenith widget and we still have this issue :/

[sweet roost]

Seems like a possible global issue

[zenith widget]

also loyalty points, but other streamer?

@sweet roost Lets not jump to conclusions like that until reproducing the issue

[sweet roost]

it's been 10 min though, and i don't see no points

[floral spindle]

i've tried to disable loyalties and enable again .. still not working 🤔

[zenith widget]

@floral spindle Who was your streamer again?

[grizzled nebula]

I'm having issues with alerts I imported from StreamLabs. The text is way too low with the custom alert.

[zenith widget]

Oooh right Maylie_tv

[sweet roost]

lemme try updating points over API

[floral spindle]

@zenith widget maylie_tv

[slender surge]

@zenith widget, you mentioned that it should be showing up as a new overlay, but I don't see anything unfortunately. 😦

[queen edge]

Yes guys seems like global issue

[torpid estuary]

@grizzled nebula can you make a screenshot of what you mean?

[sweet roost]

I issued a PUT request for points and it updated

[zenith widget]

Because thats like using !addpoints

[grizzled nebula]

@torpid estuary

[floral spindle]

addpoints is working for me, but it's not "fair" we use it

[sweet roost]

But doesn't that mean that the timer for points isn't working on your end

[torpid estuary]

@grizzled nebula so this is an imported custom alert? then you would have to edit the css of it i believe. like reducing the padding, or moving the text up in the code.

@sweet roost we are working on the issue, we dont like to jump to conclusions.

[zenith widget]

@slender surge What was this about again?

[sweet roost]

seemsgood

[grizzled nebula]

@torpid estuary not sure how to do that

[slender surge]

@zenith widget, the alert box showing up as an overlay.

[zenith widget]

@sweet roost So lets not jump the gun so fast, mkei? This is being checked internally atm.

[floral spindle]

it's working for subs/donate/cheer, but not with timer

[sweet roost]

🔭 i c keizar

[torpid estuary]

@grizzled nebula maybe someone over in #dev-chat can help you with the code part.

[grizzled nebula]

I was just there and nobody answered my question

[torpid estuary]

i dont see your question there? when did you ask it?

[queen edge]

Guys can you fix that point problem?

[grizzled nebula]

I deleted it I didn't want to get in trouble for having question in every channel

[torpid estuary]

@queen edge it is being worked on. please be patient. telling us to fix it wont make it happen quicker, as we are on it already.

[queen edge]

ok np

[zenith widget]

@slender surge So I looked back to see what was the original issue. I think I said that it should automatically show up when importing.

So do this: Open our dashboard, open Streamalabs' dashboard, then use the extention to import an alert box.

Do note that this does not import any overlays you've maid via SLOBS. Those are separate things in SL's system.

I pinged you in the wrong channel, sorry

[sweet cloud]

what's the usage of the command !command add

?

[nocturne pelican]

@sweet cloud You can make changes to custom commands in chat with!command add/remove/edit/options/show Valid flags for !cmd options are: -cd (number) -usercd (number) -cost (number) -level (number) -type (say, whisper or reply) -count (number). --- Example: !cmd options twitter -usercd 60 -type reply -level 250

[sweet cloud]

ok

thank

[abstract scroll]

Hi guys. Is anyone experienced in CSS and stuff and can tell me if there is a option to delay an animation in the editor? I know that you can delay the text with the integraded option but haven`t found that for like an image animation

[zenith widget]

Do you have your entire alert box as a custom css?

@sweet roost fixed

[sweet roost]

ayy ty

[abstract scroll]

@zenith widget Nope, unfortunately i`m not experienced with CSS

[torpid estuary]

@queen edge points should be fixed now.

[sweet roost]

yup some points already updated

[sweet cloud]

how i make a command only for mods?

[sweet roost]

thanks guys ^^

[zenith widget]

@sweet cloud

[floral spindle]

thank you guys 😃

[zenith widget]

Click on that and change to another user level.

[sweet cloud]

can i do this in chat?

cause i'm a mod

[nocturne pelican]

@sweet cloud You can make changes to custom commands in chat with!command add/remove/edit/options/show Valid flags for !cmd options are: -cd (number) -usercd (number) -cost (number) -level (number) -type (say, whisper or reply) -count (number). --- Example: !cmd options twitter -usercd 60 -type reply -level 250

@sweet cloud
Chat/Bot Levels
100 - viewer
250 - subscriber
300 - __regular __
500 - moderator (twitch mods automatically placed at this level)
1000 - super moderator
1500 - broadcaster
Dashboard Manager Levels (least to most access)
Bot Supervisor (can add super moderators from dashboard)
Editor
Full Access
https://i.imgur.com/s61Liry.png

[sweet cloud]

ok

thank

[zenith widget]

These should help you do it via chat, as long as you have access to make changes to commands.

[sweet cloud]

okkk, i've do that!

thank you so much guys

[zenith widget]

@abstract scroll So usually you can have the alert delayed but, unless its a Nerd or Die alert imported from SL and as long as you have your sounds and images, I'd suggest to make a fresh alert widget and upload your images and sounds and mess with the settings on the left.

[ebon forum]

@abstract scroll Huhu. WIr können dir auch auf Deutsch helfen 😃

[urban prairie]

Hello I would like to know the variable that allows to put the number of total follower in the modules

[torpid estuary]

${channel.followers}

you can see a list of available variables here https://streamelements.com/dashboard/bot/commands/variables

[quasi portal]

Hey guys! Any plans to get like partner-emotes integrated into SE bot so the bot can use them for free?

[zenith widget]

You mean subscriber emotes? You will need to gift the bot a subscription in order to allow the bot to use the emotes.

Twitch partners can get up to 3 free sub gifts

[quasi portal]

Yep that's what we've been doing for a while, some other bots seem to have some agreements in order though, like the nighty one

[urban prairie]

How can I import my streamlabs stats on streamelements with firefox

[zenith widget]

@quasi portal https://help.twitch.tv/customer/portal/articles/2929644-lifetime-subscriber-guide-for-partners

this is what others do for nightbot as well most likely

@urban prairie You will need to use chrome to import.

[quasi portal]

ohhh, that's interesting!! Thanks @zenith widget !

[zenith widget]

[urban prairie]

ok

[keen pelican]

hi, can the bot say: this command is on cooldwon for ... sec/minutes ?

[elder sorrel]

@keen pelican Sure. You can do that by editing the command.

Option for User Cooldown & Global Cooldown.

[keen pelican]

but if someone use the command and try again, ther is no message like: the command is on colldown

[elder sorrel]

This is what should be seen

If you’re talking about changing the text. Believe that’s not possible.

[zenith widget]

Just to point out 2 things:

1. Bot can't respond that X command is under cooldown. Might be part of our ideas board here: https://strms.net/ideas
2. @elder sorrel Thats the default twitch chat anti-spam when you try and type the same thing twice. Nothing to do with us

[elder sorrel]

Gotcha. Thought it was cause of the User/Global cooldown in advanced settings 😅

[hushed ferry]

Any ability to limit in-stream currency (aka Points) to followers only? Also, related is to limit giveaways to followers only?

[nocturne pelican]

@stark mason The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

[stark mason]

i have done that last week

[narrow coyote]

then you just need to be patient to see if you get accepted

[stark mason]

done it few weeks back but thank you for the response. have a good day.

[drifting basin]

My watchtime isn't workin.g

[nocturne pelican]

@drifting basin 10 minutes of watchtime are given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled for watchtime to work properly. There is no direct link between watchtime and all-time points. It can’t be calculated from the amount of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in chat at that time. Giving points to a single user does NOT affect all-time, only when giving to all in chat.

[drifting basin]

thanks

[drifting basin]

what's the variable for followage? x

if there is one

[zenith widget]

We have a default command for that !followage

[drifting basin]

Cheers.

[zenith widget]

[drifting basin]

❤

[atomic silo]

@zenith widget i did an oopsie

[zenith widget]

[atomic silo]

they kept getting around the banned tags, and i added the same tag because i thought they could get around it because capital letters like Ear rape

[zenith widget]

I told you to ban the video, dude

[atomic silo]

so i added it with a capital E and it is kind of shit again

but man thats like 200 videos to ban

[zenith widget]

when they show up, ban

[atomic silo]

and the tags rly didn't work

so idk what now

[zenith widget]

Like I told you already, old videos such ones from lets say 2008, don't originally have tags.

[atomic silo]

may i ask you to fix it once again? 🍷

oh i thought tags referred to the title

[zenith widget]

so nothing is stopping people from finding things that don't have those tags

no

[atomic silo]

well thats my fucking bad

still i cant c my tags again

but now i get it

i'll just ban them 1 by 1

[zenith widget]

[atomic silo]

HANDS UP MAN

srsy tho is it solvable 1 more time

[zenith widget]

huh?

aah if its going to be fixed again? sure.

I think either you should be fixed now or in the next 420 hours

@atomic silo

[atomic silo]

@zenith widget what

[autumn verge]

can anyone help me format a twitch command?

i feel like i'm missing something kinda obvious

[zenith widget]

Maybe.

[jade remnant]

christmas emotes??

how dare

[autumn verge]

trying to format the !hug or !high5 command so people can either specify a person

or the bot will pick a random instead

so i can either go !hug kei or !hug and both work ?

i can do it as two separate commands but if there's a way to just do it in one

[zenith widget]

${${user}|${random.chatter}}?

[autumn verge]

oh can i just combine it that way?

[zenith widget]

I'm 50% sure this is wrong

[autumn verge]

haha

so what do

time to go double-check the command share channel too, i don't think it's there but maybe

[zenith widget]

@autumn verge try $(1|'@$(random.chatter)')

[atomic silo]

when can i expect that fix

[zenith widget]

Either its fixed now, or in the next 24 hours

[atomic silo]

epic 😂

[queen edge]

Hey guys! Do streamelements planning to add a paysafecard as payment method in donations?

[autumn verge]

kei that worked thank you!

[zenith widget]

had to look for the proper one

[autumn verge]

where do you go to look it up?

[zenith widget]

@queen edge I'm not sure on this one, but if G2A Pay doesn't have it, maybe we won't integrate it at this stage.

@autumn verge My secret pocket in my secret pocket

I had a discussion some time ago with the bot master about the variables and eventually I think it didn't work properly, but then again I might have missed addint the " there

[autumn verge]

haha i have so many links and notes from talking to everyone doing the stream thing, i keep telling myself i'll organize it... someday 🤔 so i can't imagine how cluttered your secret pocket is

i'll just have to keep coming back to ask you to dig thru for me ❤ thank you again!

[autumn verge]

also i'm going to be starting streaming myself come january so i'm sure i'll be back to ask for help setting up all over again 😄

[zenith widget]

start of my secret pocket

[elder sorrel]

We'll be ready, Niana.

[autumn verge]

LOOL that's one dirty secret pocket

i'm so not surprised

[queen edge]

@zenith widget on g2a is possible to pay with paysafecard... I am just askin because some of my viewers want to donate with psc... I know that when I was on g4g they have that option

[zenith widget]

We support G2A Pay, so if you can receive payments from PSC that way, then you should setup an account.

[autumn verge]

thanks @elder sorrel I've already learnt a ton from Kite and Keizar in setting up @barren bison 's stream so hopefully it won't be too hard but I'm excited!

@zenith widget poor kite smh i wanna be surprised but i'm really not

that's what secret vaults are for tho

[zenith widget]

I don't remember..am I still in Kenreo's discord?

[queen edge]

Wait I connect g2a to my donations but I dont have this option herr

here

[autumn verge]

doesn't look like it, I'll DM you!

[zenith widget]

I think its should be somewhere in your G2A Pay account.

[queen edge]

And when someone donate with g2a where I get the money?

[zenith widget]

your g2a balance

@queen edge I just checked and these are the ways people can tip you via the G2A option:

[queen edge]

So you wont be adding the psc option in here?

[zenith widget]

I can check, but this will happen tomorrow at the latest.

[queen edge]

Okay can you than send me massage dm on discord?

@zenith widget

[zenith widget]

Yes I will

[queen edge]

Thanks!

[atomic silo]

why do i feel like i'll get forgotten

[long blaze]

I need a code for the app

[nocturne pelican]

@long blaze The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

[pine hemlock]

:)

[strong kernel]

[pine hemlock]

urs doesnt even have a trash icon

[strong kernel]

Because my help isn't trash 😉

[lament blade]

@torpid estuary Sorry to bug you just wanna make sure I didn’t miss your ping on the Smash Ultimate overlay plans

[pulsar gulch]

Hello , I'm having problems with obs - overlay in game .. it lowers my fps but I don't have that many stuffs on the ingame overlay

[atomic silo]

also it feels like my alerts trigger really late on low latency, can i do something about that?

[shrewd basin]

🤔

[strong kernel]

@lament blade You have to understand that this isn't a game that's been released yet and its impact on the Twitch market is unknown as of this moment. It's a matter of supply and demand, and we unfortunately can't do everything we'd love to do; we need to prioritize our attention. That's not to say it's not a possibility, but until we have a clearer picture of Smash Ultimate's long-term impact on the ecosystem, we can't yet say if it's something we're going to be able to prioritize or not.

[lament blade]

@strong kernel Ok thank you! If anything changes a ping would be appreciated otherwise thanks for your time I really appreciate it I’m really tempted to switch over to stream elements because of the awesome service keep up the good work

[snow otter]

I need help.... pls??

[strong kernel]

Just ask your question.

[snow otter]

How do I use my overlay that I just edited?

[nocturne pelican]

@snow otter To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[snow otter]

I changed them on the website

[strong kernel]

Yes, but they're still added to OBS as browser sources.

[snow otter]

where can I find the overlay url?

[strong kernel]

If you're in the editor, you can click Launch in the bottom left. If you're in the My Overlays section, each overlay has a launch button in the bottom left of it.

[snow otter]

so every time that I need to change it, just hit launch and paste the url into streamlabs obs?

[strong kernel]

Changes automatically reflect; you don't need to recopy the URL.

[snow otter]

ohhh okay thanks man, appreciate it

unless... woo-man?

But the overlay is kinda cut off. so I only see part of it on my stream

[strong kernel]

I'm guessing you didn't put the width/height for the browser source to 1920x1080.

[snow otter]

uhhh.... sh---- oot

and uh the thing doesn't automatically change when I launch different overlays?

[strong kernel]

No, each overlay has its own URL.

[snow otter]

so I should make a different browser source for every overlay?

[grand roost]

A FRIEND IS TRYING TO TEST A BIT ALERT FOR JUST 1 BIT BUT IT KEEPS ON SAYING YOU NEED A MINIMUM OF 5 BITS, how do i change the settings help please also sorry for caps i forgot to turn it off

[pine hemlock]

@grand roost https://www.twitch.tv/cuda/dashboard/settings/revenue at the bottom there is a minimum bit cheer

[grand roost]

i found it just now it was on my twitch settings

[hushed ferry]

Any ability to limit in-stream currency (aka Points) to followers only? Also, related is it possible to limit giveaways to followers only?

[pine hemlock]

No and no

You can limit giveaways to subs only, yes.

[hushed ferry]

Why not?

[strong kernel]

Oh. Hey Dez.

[hushed ferry]

Hey Nethyr

[strong kernel]

Just not an option that's been added in yet. We've got an ideas board for these things.

https://strms.net/ideas

Find it there and upvote it ❤

[hushed ferry]

Thanks

[full fable]

Hello- is there a way to see who my top tippers were for a given month?

[strong kernel]

@full fable
The aggregates tab at https://streamelements.com/dashboard/session might have what you're looking for.

[full fable]

Any way to see top 3, not just top 1?

[strong kernel]

You can go to your revenue history at https://streamelements.com/dashboard/tipping/list, choose the date range to search by, and then sort by amount.

[full fable]

I'm wanting to see my top 3 cheerers in November. That would show me my top cheers, but not the total amount that cheerers gave during that time

Similar to what you would see on twitch in the cheer section above your chat, however I cant find a way to see last month's info on twitch either

[strong kernel]

So, you could use our leaderboard extension in your panels. That'll show it, although publicly.

Unless you're looking for something more private?

[full fable]

Nope public is fine. When you click month, does that show you past 30 days?

[strong kernel]

Yes.

[full fable]

Ok great. We're going to start awarding VIP slots to last month's top 3 cheerers, as well as a few other things like that 😛 Thank you!

[strong kernel]

No problem. 😃

[languid knoll]

So this apparently keeps happening, even after unmodding that and connecting the actual bot. Any solutions? 🤔

[strong kernel]

:eyes: is an emoji, not a Twitch emote. Which means a browser extension is needed to see them on a computer, I believe.

[languid knoll]

It's more that the second "OctoVeemo20" is posting before the actual StreamElements bot.

[strong kernel]

Hmm?

[languid knoll]

Even though I'd unmodded it. 🤔

[strong kernel]

Did you use bot rename in OBS.Live?

[languid knoll]

No

[strong kernel]

Ground Control?

[languid knoll]

I went to the dashboard and modded "Stream Elements" or whatever under "MODERATORS", then removed it and it's still somehow stuck there, even after that.

[strong kernel]

Sure, but that's not StreamElements talking in your screenshot.

So you never used a bot rename option?

[languid knoll]

Nope, never

[strong kernel]

Then that's some other bot doing that.

[languid knoll]

I have no other bots in there... 🤔

[strong kernel]

The only thing that'd do that from us is the option in OBS.Live that takes control of your own username, or you generated a Twitch API key for Ground Control while logged into your own account. If you've never touched either option, then it just simply can't be us doing it.

[languid knoll]

I'll try that.

[strong kernel]

Until those are used, everything from us is made to go through the StreamElements bot account.

[languid knoll]

Lol, I think getting it to part the channel fixed it. Weird.

[strong kernel]

I'll take it 😛

[languid knoll]

Whatever works, eh? :P

[full fable]

Hi again @strong kernel 😛 Is there a way to pull a report on who has gifted the most subs within a period?

[strong kernel]

That one I don't think we have something for.

Check our ideas board, and if you can't find something in there, create an idea for it. 😃 https://strms.net/ideas

[full fable]

Is there a way for people who gift subs to get bonus loyalty points?

[nimble zinc]

is there a command i can make to see how long someone has been subbed? like the months

[full fable]

[narrow coyote]

@lament blade That is not allowed in this Discord, please do not do it again

@full fable Not at this time, you would need to give points manually to the gifter

@nimble zinc You would need to give auth for your account for this endpoint to work, but this would be the response $(customapi.https://decapi.me/twitch/subage/$(channel)/$(1|$(sender))?precision=4) precision can be changed to modify the details shown

[full fable]

is there a command to check someone else's place on the leaderboard?

[lament blade]

Sorry @narrow coyote

Also

How do my moderators accept song requests?

[narrow coyote]

needs to be done from the media request page

[earnest sun]

Is it possible to make the text to the center?

[marble ermine]

Hey I have a question, I'm trying to up;load a png file to my overlay I'm creating but it wont upload... any thoughts

[strong kernel]

@marble ermine What browser are you using?

[marble ermine]

Chrome

I have uploaded other pics and no problem but for some reason this is so small it wont even

[strong kernel]

What's your Twitch name? Name only, not link.

[marble ermine]

Yo its good... got it

[strong kernel]

Okay.

[marble ermine]

Thanks

[lone heart]

Anybody have a code for the app?

[strong kernel]

@lone heart Do not spam multiple channels with the same question.

[nocturne pelican]

@lone heart The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

[strong kernel]

@lone heart Last warning dude. Don't do it again.

[misty fractal]

I've managed to set up my overlays on StreamElements, but for some reason, my camera feed doesn't appear in the overlay. What am I doing wrong?

[silver ibex]

Would this be the correct place to suggestion something for the dashboard? I enabled tipping by enabling SE Pay but StreamElements doesn't consider my tipping to be "setup" and keeps suggesting I set it up just because PayPal isn't enabled. Any chance this will change in the future where SE.Pay will count as being all set up for tipping?

[strong kernel]

@misty fractal That's still done in OBS, not in StreamElements. You still need a software like that to actually stream to Twitch, like OBS.

@silver ibex That's an interesting point and I'll forward that along.

[silver ibex]

@strong kernel Thanks. I'm pretty sure tipping works fine just a bit annoying to always see "setup tipping" as incomplete. So nothing crucial.

[indigo bone]

trying to add a sub counter command. that a widget im guessing ?

[strong kernel]

Command if it's something in the chat, widget if it's something visible in the stream.

[indigo bone]

ok current sub command

[zenith widget]

!subcount
response: I have ${channel.subs} subs in my channel

[indigo bone]

ty your a god, also any fix on the credits not reseting cheers ?

[zenith widget]

ugh, was this Grot's credit widget?

[indigo bone]

correct

[zenith widget]

I'll have to poke Grot on this.

[indigo bone]

thanks for all your help i love this discord and stream elements!

[solar hedge]

So ... I'm working with having a store item redeemable with a keyword in chat. It's working fine, except that it's spitting back two messages instead of the usual one. First, the annoying 'YOU REDEEMED A THING!" and then, to itself, "@self, invalid user input" - any advice?

[zenith widget]

Its a know thing the "invalid user input" - https://streamelements.helprace.com/i938-invalid-user-input-when-redeeming-items-in-chat-using-custom-command-keyword-and-alias-included

[solar hedge]

so maybe changing the name of the item not to also be the keyword?

[zenith widget]

No.

Keyword is fine on the custom command to redeem

but if you have anything else after the keyword

[indigo bone]

was just about to say that ^^

doesnt work for me if the user says anything after

[zenith widget]

the bot thinks you are giving it something for the "requirements" field for the stream store item.

[solar hedge]

hm

[zenith widget]

If you read the problem report I linked you, you'd see the main issue 😉

[solar hedge]

ah I see.

Well that's rough.

(While y'all are fixing, what're the odds of getting custom redeem messages? "You redeemed a thing for x points" is all well and good but "woot you bought a t-shirt! Thanks!" is way more fun)

[nocturne pelican]

@solar hedge Here is the StreamElements Ideas Board: https://strms.net/ideas

[solar hedge]

Ah it's already been suggested. Cool. https://streamelements.helprace.com/i1129-option-for-a-custom-bot-response-forr-each-store-item-especially-sfx How many upvotes does it usually take for something to get acted on?

[zenith widget]

from a minimum of 1

It depends on how easy it sounds to the devs to implement it and how much our backlog is filled

[solar hedge]

Gotcha.

[zenith widget]

Now if it gets a lot of traction, it gets pushed to the backlog 😄

[solar hedge]

😄

sounds like grading student work tbh

Dang. There are actually quite a few topics all related to the same idea I'm finding.

Ah well. I suppose it's on the ol' radar then.

[lament blade]

How do moderators accept media request pending songs?

Do they need to have Ground Control installed as a MODERATOR? or is there something I

have missed

[zenith widget]

Best thing is for them to have dashboard access so that they can access the media request page: https://streamelements.com/dashboard/mediarequest/general

[nocturne pelican]

@lament blade To invite managers to your dashboard, Click on your Channel Name at the top of the dashboard and scroll down to Settings. Click the drop down arrow to expand your channel managers and then create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control) Check this video out for more help: https://youtu.be/zl_h-ttZDF0

@lament blade
Chat/Bot Levels
100 - viewer
250 - subscriber
300 - __regular __
500 - moderator (twitch mods automatically placed at this level)
1000 - super moderator
1500 - broadcaster
Dashboard Manager Levels (least to most access)
Bot Supervisor (can add super moderators from dashboard)
Editor
Full Access
https://i.imgur.com/s61Liry.png

[azure nexus]

any way to select multiple layer at the overlay editor?

[zenith widget]

Unfortunately, no. Its a requested feature.

[azure nexus]

alright, thank you

[smoky tide]

Congrats on Staff @zenith widget ?

[zenith widget]

Thank you?

[smoky tide]

Didnt know if it was new. 🎉 congrats!!

[oak pine]

Hey there ^^ will you implement a chat and dashboard viewer like in the twitch app in the new mobile app? I dont have a second monitor thats why i have to use my phone for the chat and stuff ^^

I hope im in the right hannel

[zenith widget]

Our mobile app is used to stream IRL. Its not meant to be used as a dashboard.

[oak pine]

okay FeelsBad

thanks tho

[edgy lintel]

Any chance of an invite code for the app on Android early access? Wondering how it will be of use to me :)

[nocturne pelican]

@edgy lintel The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

[zenith widget]

@winter zenith

[winter zenith]

Nobody likes you keizar

[zenith widget]

[winter zenith]

[edgy lintel]

Cheers @zenith widget

And @winter zenith

[winter zenith]

[zenith widget]

[torpid estuary]

keizar, you must slow down now! all the champs are crying because of you.

[zenith widget]

[tame tulip]

Hello! Is there any way to trigger videos using the stream store? :3

[zenith widget]

stream store items only support .gif for now.

Steps to make a command trigger sound on stream:

1. Go to Stream Store page here: https://streamelements.com/dashboard/store/items
2. Add an item that has these settings on it:

• Stream Perk
• Loyalty settings to your desire
• (Next step) Add contents (image and sound you want to play)
• "Redeeming this item shows an alert
• Redemable via chat
• Skip Requirements

3. Get the item name/command from the 2nd creation page
4. Go to commands page here: https://streamelements.com/dashboard/bot/commands/custom
5. Add command with desired name and have response for command as: ${redeem item_name_here}
6. Go to your overlays and edit the overlay you use.
7. Click on "widgets" and add "Store redemptions" widget. Click save and you should be golden.
8. Test your own command in chat and have OBS or editor open to hear sound
9. ???
10. Profit in viewer interaction and that dosh

[lapis topaz]

Where I can get the invite code to stream elements app?

[nocturne pelican]

@lapis topaz The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

[atomic silo]

any idea why my alerts are kinda late compared to the stream? is it because of low latency? it occured yesterday that my host alert didn't even trigger

[torpid estuary]

was the host with 0 viewers?

[atomic silo]

i think 9

[zenith widget]

So how delays are we talking about?

[stone elm]

Hello, i am still waiting for my Invite code for the Stream Element App. Is there a way to get it now ?

[zenith widget]

Unfortunately, no. We don't have any open slots for the closed beta.

[stone elm]

@zenith widget alright, is there any date set for release ?

[zenith widget]

No.

[torpid estuary]

no ETA yet

[stone elm]

Alright

[atomic silo]

for follows it's around 30 seconds, and the last host didn't trigger

it's just awkward to read the follow then wait 30 seconds for the alert to trigger

[torpid estuary]

did you try clearing the cache of your browser source?

[atomic silo]

ermmmm

[torpid estuary]

!cache @atomic silo

[nocturne pelican]

@atomic silo Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page

[atomic silo]

on my twitch page?

[torpid estuary]

in your OBS

[atomic silo]

hold up

yea yea ok i got it

only real problem now is yesterday's one, my banned tags

[torpid estuary]

id say that could be it. you see the things happen in your eventlist and chat?

what about your banned tags?

[atomic silo]

added duplicates, whole thing blew away

i thought tags meant like the title

[torpid estuary]

also maybe try to trigger an old event from your event list and have OBS open to see if its still delayed

[atomic silo]

also didn't know caps would count as duplicates

yea i tried that fixed it

[torpid estuary]

nice, so one problem down, 1 to go

so where did you add duplicates? what thing blew away?

talk me thru what you did

and what you want to achieve

[atomic silo]

keizar knows all about it and fixed it once already, but i did an oopsie not knowing the caps dont make difference

[torpid estuary]

oh, then i leave keizar to it

then you dont have to explain everything to me if hes already in the know

and hes typing already

[zenith widget]

24 hours haven't passed

[atomic silo]

i got spammed by aids earrape songs so i added earrape to the banned list, then Earrape and that blew the whole thing up

ok 👉 🕙

[torpid estuary]

oh ok, thats interesting. i mean yeah, captiatlization in banned tags dont matter, i didnt know that duplicates would "blow things up"

[atomic silo]

yeaa

i wish i could ban title parts aswell

[gentle imp]

restricting it to music category will surely help

but from my experience, banning the user solves it way faster

[torpid estuary]

[zenith widget]

@atomic silo

[spring lake]

Is there a way to turn of the !store command? I want it as custom command because it's a bit spammy right now with the amount of things in my shop.

[zenith widget]

Just turn off the items command in the default list.

[spring lake]

Ow okay, so if Items is off !store is off as well?

[zenith widget]

yes. !store is an alias

[spring lake]

Okay great!'

[atomic silo]

i'm not DatSheffy, won't start banning people for shit song requests

[lament blade]

hey i am having an issue making a donation goal i made a donation goal but it's showing the amount i got from streamlabs for some reason idk how to reset it down to 0 or whatever

[zenith widget]

If you are still in the overlay editor, on top click on "DATA" then on the "Goals" tab and edit the current progress of the goal.

[lament blade]

kk one sec

[shrewd basin]

might sound dumb, anyone can give me a link to the dashboard?

[zenith widget]

https://streamelements.com/dashboard

[shrewd basin]

thx

[unkempt bloom]

there is a way to create a command that viewers can use that will add their nickname to a list?

[zenith widget]

You mean a queue command? At the moment we don't have such a command function, but it has been suggested before and should be in our ideas board here: https://strms.net/ideas

[unkempt bloom]

@zenith widget Exactly. Thank you

[narrow coyote]

For now, you can make a stream store item, and use the redemption list to track users

[drifting basin]

Is there a way to make the raffle cheaper than 1000?

[gentle imp]

iirc you can setup what value you wish, sec checking

@drifting basin just get over https://streamelements.com/dashboard/bot/modules and edit it

minimum can be even 1, but you can set maximum

[drifting basin]

thanks

❤

[gentle imp]

[worn crane]

How do I go about getting an invite code to the android app? I use streamlabs on my phone for IRL but would rather use Stream Elements like I do in my normal setup! Thanks!

[nocturne pelican]

@worn crane The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

[atomic silo]

don't mind me 🕰 🔨

[zenith widget]

I pinged you with

[copper bobcat]

So I have an item redemption that is essentially a "level up," is it possible to make it so when my bot says: {username} just redeemed {item} that it also says {username} just redeemed {item} and is now level {getcount}?

[gentle imp]

sadly store redemption messages are not editable at this point

it has been suggested on ideas board, you can upvote it here https://strms.net/ideas

[sly meteor]

Hey everyone, so a week ago I changed my bot's name to my user name. I don't remember how i did it, I want to change it back to the default- StreamElements. I am pretty sure i didn't changed it with ground control. help? th

[elder sorrel]

@sly meteor Do you have OBS.Live? 🙂

[sly meteor]

yes

[royal stump]

hi, can someone advise me please? stream elements is a sub in my channel, but i can't use one of my emotes in a command, i can use 1 but not the other

[winter zenith]

thats because the other 2 are Tier 2 and tier 3 emotes wich cost 10USD and 25 USD
@royal stump

[elder sorrel]

Lmao my message failed wtf Discord.

[royal stump]

ahhhhh cool thank you!! that makes total sense! 😃

[winter zenith]

If you want to use all 3 Emotes and dont want to gift the bot a Sub every month you can rename the bot to your username then you can use all the emotes you own @royal stump

[elder sorrel]

What Kiwa said though which I said in secret 👀

[royal stump]

oh i see how do i do that?

@elder sorrel thanks 😉

[winter zenith]

do you use OBS.Live ? or Streamelements for overlay and tipping?

[royal stump]

streamlabs obs

[winter zenith]

also for tipping and Overlays?

[royal stump]

yes

[winter zenith]

well then Bot Renaming isnt available for you sorry :(
We only give that out to people that use StreamElements Tipping and overlay's (as well as the bot obviously)

if you are intressted to switch or want to know more about SE I can answer everything you need

[copper bobcat]

Is it possible to have commas in loyalty points?

One of my viewers has gambled their way up to about a billion points and it's getting hard for them to read LUL

[zenith widget]

I can say now - no

You can place it as an idea for the !points command and leaderboard on your SE profile to have commas here: https://strms.net/ideas

[royal stump]

ok cool np! thats @winter zenith & @elder sorrel yes i will look into switching 😃

[zenith widget]

@winter zenith y u delet?

[royal stump]

*thanks

[frail moth]

Anyone know how to reset tip history? I want to set up a new donation goal, but its showing the total amount of previous tips i've had

[untold crest]

You can reset progress of goals here https://streamelements.com/dashboard/session

@frail moth ⤴

"GOALS" Tab

[frail moth]

Thanks @untold crest

[unique spade]

https://gyazo.com/05f15b126bdb2ac58c5190f14d3a0fcd

Hey, how do i change this text?

I think it's quite silly that it says "no more free requests allowed" instead of "max amounts of reqeuests per user reached"

it implies you have to pay to make song requests, which isn't the case

[zenith widget]

You can actually allow to have more requests via paying

[dry olive]

Guys, just a general question for anyone.. to confirm something.. did OBS used to stop you streaming after you /raid someone? I swear it did.. but recently i've had to do it manually, and now some people have told me it never did that. Feel like i'm going crazy lol

[zenith widget]

I think it never did that. Its just your stream goes offline, but not OBS it self. @winter zenith Can you confirm as you raid often

[winter zenith]

It never did that why would it? @dry olive

obs is not together with Twitch . on Youtube there is no "Raiding" system so you need to shut down a stream manually

as you do on twitch too

A raid FORCES people to go to another channel but you can keep on streaming

[dry olive]

yeah, it makes perfect sense

but I swear it used to stop it, and recently i've been forgetting to do it manually.. I guess I just am going crazy 😂

[crimson yew]

StreamGifts needs to work with StreamElements.

[naive depot]

So looks like the hosts discussion has changed a bit. So are we confirming that 0 hosts aren't coming back?

[zenith widget]

@naive depot Due to recent changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All manual host events (0 hosts included and if filter set to 0)
• All auto host events with at least 1 viewer

[naive depot]

Yeah that's what we talked about last week 😛 Manual 0's aren't reliably showing up in activity feed or alerts.

[zenith widget]

Are you sure? Last I heard Twitch was having issues with hosts. I've seen how one streamer claimed someone hosted them, yet when I go to the hoster's channel...it didn't show the streamer.

I'm not saying you are lying or anything, just want to make sure how you know that 0 hosts are not showing up.

[lament blade]

Neeed help with stream elements anyone here

[torpid estuary]

Sure, whats up?

[lament blade]

I was wondering how do you reset top chatters and etc on stream elements

[small crane]

Hi

I have a little problem

With songrequest

I added song to black list

and bot still plays it

why?

[zenith widget]

You need to skip it.

[naive depot]

We have an SL event list on stream and that picks up all host activity, but SE activity log doesn't show hosts with 0. ¯_(ツ)_/¯

[small crane]

nah

I mean

[zenith widget]

@naive depot But have you seen someone say "I've hosted you, why aren't you saying anything"?

[torpid estuary]

@lament blade you can reset widget data like top tipper etc from your activity feed - widget data

[small crane]

Song is on black list

and ppl still can add it

to sr

[zenith widget]

@naive depot Are you sure those are not auto-hosts with 0 viewers?

@small crane Then try and ban it again.

[small crane]

I did it

[zenith widget]

Most likely a different name.

[small crane]

multiple times xD

no

They adding the same

link

[zenith widget]

Part the bot, log out of the dashboard, log back in, join the channel.

[lament blade]

I am referring to

how do i reset that

[zenith widget]

@lament blade That can't be reset, unfortunately.

[lament blade]

I've seen Alinity reset hers

[zenith widget]

It clears on its own eventually.

There is no manual process to clear the chatstats.

[naive depot]

We could do autohosts, but these ones are 100% for sure manual hosts. Streamer sees the host in the chat from Twitch notification, SL shows the host, SE doesn't.

I was just curious since a few blues in here said SE doesn't track 0 hosts anymore now.

[zenith widget]

I was a blue until recently. I can poke internally and ask.

[naive depot]

Yeah I saw your color change. Congrats 😃

[small crane]

@zenith widget Didn't work

[burnt pollen]

Hai peeps, is there a way that I can test my subscription or cheer settings in streamelements ?

[lament blade]

So there is no way to delete and re add will it reset that way ?

[zenith widget]

@naive depot Directly poked the devs. If they don't answer tonight, poke me tomorrow around this time and I should have a confirmation from them.

@lament blade Not possible. If you really want to reset your chatstats, I'd suggest to toss it as an idea in our ideas board.

[small crane]

I still have problem with sr

[zenith widget]

I know, am gonna enter your account and stream to check.

[lament blade]

Ok i understand but there has been the same idea for at least a year

[small crane]

Check Paramaxil

Not my account

[zenith widget]

Streamer is ofline

[small crane]

Im only his Bot Supervisor

Ye

But we are testing this on offstream

[zenith widget]

If he has an issue and he sees it as well, i'd suggest for him to join our discord and report it when it happens live

[small crane]

we added video on black list and ppl still can add it to sr

[zenith widget]

This is best time for us to try and reproduce this issue and see it in action so that we can reproduce it on our side for a possible bug report.

I can still take a look at his account, but I'd prefer if he is here and knows about it.

In case I don't scare him or he thinks you are breaking something you don't have access to as a Bot Supervisor.

[small crane]

He knows about it, im with him on Discord

video is on black list and he still can add this

Same with tags

tags are on black list and ppl can add this to sr

bugged af

[zenith widget]

Just to point out, the above setting can affect the except people groups who can donate and most like this affects the banned list.

If you want to test it, go to my channel now and try yo request the same song I showed you from my chat.

[small crane]

on Your chat it works well

[zenith widget]

Can you try again now?

but request the other maroon 5 song

Aah sorry the setting you should look at is this one:

[small crane]

wait

[zenith widget]

you requested a song i have not banned btw

[small crane]

yes i know

but u requested song

which i have on black list XD

[zenith widget]

i banned it - try again

[small crane]

it work finally

on Paramaxil's channel

[odd forge]

So, what the holdup on the mobile app? ❤

[zenith widget]

Dev time

@small crane So I'm trying to figure out, if maybe the VIP status on the people is overriding the banned songs. I will have to test this out, but I can't at the moment. If this is actually true, I will report it as a bug.

[hasty rain]

Is it possible to rotate sources added into the overlay editor?

I like using a more portrait view for my webcam and not a wide angle view, so what I normally do is rotate, inside OBS, the image I use for a frame

[narrow coyote]

it is not possible to rotate elements in the overlay editor

[swift summit]

Please can I support you by having early access to android app?

[nocturne pelican]

@swift summit The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

[swift summit]

Thanks all

[lament blade]

Hey I got a question for yall

so for the leaderboards extension we can now see top chatters and stuff

but is there a way to blacklist chatters that way the bot and myself aren't on the list?

[narrow coyote]

That is not possible currently

[lament blade]

"currently"

got it thanks b

[slim magnet]

hey is it possible to move the activity feed next to the chat in obs?

[narrow coyote]

you can move it where ever you want, click and drag

[slim magnet]

doesnt let me do it next to it though

just above or below it

[narrow coyote]

you can move it where ever you want

might need to wiggle your mouse a bit more while trying to get it into position

[slim magnet]

oh i feel dumb i got it now thanks 😄

[narrow coyote]

[lament blade]

Hey what is a invite code

[nocturne pelican]

@lament blade The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

[lament blade]

Thx

[elder sorrel]

No problem 🤘🏼

[burnt pollen]

Anyone know the problem if a person pays a subscription with bitcoins that it doesn't show up on stream, not in the data list on streamelements, but he has the subscription tag

[queen geyser]

Hey I'm a new streamer and was wondering how I start doing this and getting the overlay and stuff.

[torpid estuary]

@queen geyser there is an awesome video playlist with tutorials that was linked for you in the #welcome channel

They do a great job of helping you get everything set up

[queen geyser]

Thank you

[torpid estuary]

[junior pine]

Not sure if this is the right channel, but I just noticed that the Twitch extension shows information for the hosted channel when I am offline but hosting. This is not good because I am typically always auto-hosting when offline and so the panel is showing that person's info (including their countdown timer, which is the most important part when I am offline). - Is there a fix or should this just be a bug report?

[brittle tulip]

If Simone donates in stream will the money imetily go to your PayPal acount?

[long blaze]

Can I have a code for streamelements app even if I already took the form

[untold crest]

@brittle tulip yes. Stream Elements doesn't take a part in that transaction. We just get confirmation about it

[queen geyser]

when i try and upload my overlay to obs only part of the overlay shows what should i do for that

[velvet pilot]

hi, does anyone know how i can stop elements obs from using so much cpu?

[strong kernel]

@queen geyser Set the browser source settings to 1920x1080

[velvet pilot]

yes i have that already

also closing the browser when not in use didnt make much difference but not sure what else i can do

[narrow coyote]

that response was not for you. If you are seeing a lot of CPU usage, then main culprits are going to be kappagen, hype cup, and animated elements. If you are using these they will take more resources, and you will need to remove, or reconfigure them depending on what exactly is taking the most. an OBS log to see your setup might be helpful as well

[nocturne pelican]

@velvet pilot Can you please provide a log from your last stream. You can find this log in " %appdata%/obs-studio/logs " OR Help > Log Files > Show Log Files. You can simply drag and drop the log file into Discord.

[terse walrus]

Hello

ummm...

[velvet pilot]

@narrow coyote thank you i noticed that after i responded lol also i never had this problem with Labs obs.

[narrow coyote]

you cant compare OBS to SLOBS

[velvet pilot]

@nocturne pelican thank you i will check this out and try to add the log

@narrow coyote can i ask why as elments and labs i thought were just different platforms

[narrow coyote]

SLOBS is a hard fork of OBS, they are so different, you cant really conpare them, becuase one works one way does not mean the other will be the same experience, the log should give a better idea

[terse walrus]

Hey umm i tried to live stream on mobile and the live set up i entered and it closed in like 5 secs i cant live stream

Ping me if u read my message

[strong kernel]

What app are you using? The one we're developing isn't publicly available yet.

[velvet pilot]

above are the log files for my 1st stream using elements that had problems

[velvet pilot]

@narrow coyote thank you i know you are right! i was using slobs for a while but i liked the look and feel of elements so i decided to change.....but never thought it would make a difference.....i hope i do not have to go back to slobs!

[terse walrus]

@strong kernel twitch original

[narrow coyote]

My suggestion would be to use a lower resolution than 1080p on the web cam. There have been reports of OBS having issues with CPU usage when cams are that high of resolution. You can also try lowing the FPS as well.

[terse walrus]

Mobile

?

[narrow coyote]

@terse walrus If you are having problems streaming from the Twitch app, that is not something that we would be able to help you with, you would need to contact Twitch support

[terse walrus]

Kk

[hushed ferry]

Is this compatible with SE?
https://twitter.com/ovrstream/status/1037410609011347456?s=21

OvrStream (@OvrStream)

Looking for a new graphics solution for your stream?
Give OvrStream a try - animated, automated and all your own.
Download for free at https://t.co/rU8ACNeLi9

#UpYourGame #YourChannelYourWay https://t.co/Fr6VEQS5zB

Likes

335

▶ Play video

Twitter

[velvet pilot]

@narrow coyote thank you....i did up the res recently thinking it would give me a better video but i will lower it again and hopefully this will help 😃

[narrow coyote]

[zinc stump]

hello

i need to import tips from muxy into StreamElements

[narrow coyote]

We dont support importing from muxy

[zinc stump]

😰

[narrow coyote]

@hushed ferry This service is not compatible with SE

[hushed ferry]

FeelsBadMan, always last to get the fun toys

Hopefully SE can work with them and others for more animation options

Thanks for responding @narrow coyote

Or better yet, just make your own version that works on SE 😉

[narrow coyote]

making something of that nature is not simple, and would be far to large of an undertaking at this time. It is also a paid service, which SE has always wanted to remain free. Maybe one day we could see something like this happen, but it would be something that would be so far off. The best option for now would be to submit an #💭︱feedback-and-ideas post about it, so other users can upvote it and track demand for it

[velvet pilot]

how do i get permission to add ideas in that section?

[strong kernel]

Check the link in the description at the top of the channel.

[velvet pilot]

ah ok thank you @strong kernel .....i am new to discord, my bad 😬

[stoic blade]

where do i find the streamelements tipping page?

[autumn swallow]

can you turn off the viewer counter in the activity feed? I actually prefer not seeing the number in my face at all times. Personal thing yeah but just curious if its possible or we can get option to hide that

[narrow coyote]

Yes, its in the stream settings in the burger menu on the activity feed

[pine hemlock]

@stoic blade https://streamelements.com/dashboard/tipping-settings

[stoic blade]

i think i got it.... do i just add it down at the bottom of my twitch page?

[pine hemlock]

yes

[stoic blade]

ok thank you

[rapid oxide]

Man, I am having a rough time with the alert box

It's still using a gif and sound from weeks ago even though the new ones are uploaded

It's also not playing the audio for a video I uploaded?

[vagrant cave]

Howdy. I am a mod for pauseunpause. He just changed his name to pause. Is it possible to update his info so the chat stats show for his new name? I assumed that it was more involved then him logging into StreamElements with his new twitch.tv name. Let me know, thanks!

[rapid oxide]

Anybody have any clue about the alert box?

[strong kernel]

@vagrant cave Lemme confirm the name change real quick and then I can swap it over.

@vagrant cave Done ❤

[vagrant cave]

Thank you so much!!!

[strong kernel]

@rapid oxide Which alert, and what's it supposed to be? Details please. ❤

And which overlay as well?

[rapid oxide]

Raid alert

I uploaded a video, but it's not playing the volume

Also, when I emulate a subscriber altert it plays the one I had weeks ago and not the current one that's uploaded

[strong kernel]

Gonna test, don't be alarmed.

[rapid oxide]

We're talking about emulating these alerts and them not working properly basically

[strong kernel]

Can you DM me with the video file you uploaded?

[rapid oxide]

What about the subscriber event playing the old one?

[strong kernel]

Let's have a look.

[rapid oxide]

I'll work on the video if the audio isn't working

[strong kernel]

What should it be?

[rapid oxide]

Pilot wings and an old plane sound

Working now, what the heck, lol

[strong kernel]

Edit your variations.

[rapid oxide]

Ahh!

Do all the alerts have to be one size?

[strong kernel]

It's ideal for consistency. But if you're lazy you can make multiple alertboxes, each only responsible for a single type of alert, and resize as needed.

[rapid oxide]

Ahh, that's so simple. It's tough sometimes to process how easy elements is

[velvet spear]

How can I let subscribers send links in chat?

[strong kernel]

What's happening so far?

[velvet spear]

It just turns into a deleted link. VIPs and mods can post links though

[strong kernel]

Turns into *** maybe?

[velvet spear]

yeah

[strong kernel]

That's a Twitch setting.

It's a toggle; you can't allow subs only. It's all or nothing.

In the bot, however, you can set it to time out people for putting in links if they're not subs.

Not quite as foolproof but it gets the job done.

[velvet spear]

I see

[rapid oxide]

Will the video only play a certain length for the alerts?

[strong kernel]

@rapid oxide Equal to the alert duration.

[rapid oxide]

Why is this program so easy, it's too easy, lol

[storm vigil]

How do I get an invite code for the app version

[nocturne pelican]

@storm vigil The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

[storm vigil]

Thank you

[opaque cloak]

hello! just made the change from stream l**s and loving this! however, I am having dual/looping audio for all of my custom alerts I've added! Any idea how to solve this?

[nocturne pelican]

@opaque cloak Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[covert rapids]

im assuming im in the right place, ive never used streamelements and wanted to know if theres a way to transfer my obs scenes/sources/overlays over to the streamelements overlay without having to do everything individually all over again

[strong kernel]

Since our overlay system is managed in the cloud on the site, you will have to upload everything and position it in the editor, but it's not so painful. 😃

[covert rapids]

so just add the images and start over?

which isnt a huge deal, its not much, but just thought id be able to move everything in one shot

[strong kernel]

Yeah, it's not as rough as it sounds, and you can have multiple graphics and whatnot handled by a single browser source to keep the clutter out of OBS.

You're working with a 1920x1080 canvas, basically no different from positioning things in OBS.

[covert rapids]

right, i also ran into an issue with the chrome extension to import streamlabs alerts over, it said an error occurred

[strong kernel]

First check your revenue history to make sure a partial import didn't happen.

Then to actually run the thing, have one tab open and logged into SE, one tab open and logged into SL, and then run the extension.

[covert rapids]

streamlabs site has to be loaded not the program?

[strong kernel]

Yeah.

[covert rapids]

ah ok, ill give it a shot

looks like it worked that time

[strong kernel]

[covert rapids]

do the alerts work the same way? just copy the browser source into obs?

[strong kernel]

Yup, if you've got an alertbox widget in the overlay, you just add the overlay into a browser source.

[covert rapids]

and i think for now this might be the final question, i noticed while making a new overlay it asks to put in a game, so i have to make a new overlay for each game i want to stream?

[strong kernel]

Nah. It's just for your own organizational purposes.

I never use that thing personally

[covert rapids]

alrighty, im sry, new things keep coming to mind, im assuming if i wanted to do multiple scenes, like one for actually being live, one for before going live, and one for if i need to step away for a few mins, id need to create multiple overlays?

[strong kernel]

Yup.

[covert rapids]

and each one has a different browser source

[strong kernel]

Yup.

[covert rapids]

ok, thx, hopefully i can figure the rest out

[strong kernel]

That doesn't look like a thumb to me. 😐

[covert rapids]

not at all lol

[strong kernel]

👍

[covert rapids]

is it possible to get 3 images to loop? like one image shows, then 5 secs later another image shows, and a 3rd image after that?

[narrow coyote]

image rotator widget

[jovial aspen]

Hi I would like to know how to reset my "stream starting in" countdown, can I get any help please ?

[covert rapids]

how do i add my imported streamlabels alerts to the overlay?

[elfin parrot]

Invite code for stream elements app Android?

[nocturne pelican]

@elfin parrot The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

[elfin parrot]

Thanks

[covert rapids]

oh right, that was a seperate browser source, my bad

that alert emulate bell is in the way, can i move it or get rid of it?

[dim rune]

Is there a chat command list for mods/super mods? Mostly the commands to edit things or change things.

[elder sorrel]

@dim rune https://streamelements.com/dashboard/bot/commands

[indigo bone]

any work on the credit roll, with resetting cheers ?

[covert rapids]

can you do text and image on the rotation widget?

[lament blade]

hi, how can i remove twitch channel linked to streamelements which im not using anymore

[pine hemlock]

@indigo bone I would message whoever you spoke with last regarding this.

@covert rapids The image rotator widget is only images currently if that is what you're asking

@lament blade Part the bot via the dashboard and go to your twitch connections and remove streamelements.

[lament blade]

@pine hemlock thanks for responding, i tried what you've told me but do not know where to find the twitch connections. before all that i forgot to tell is that, i already deleted the twitch account itself but it seems like still linked to streamelements..

[pine hemlock]

If you deleted the twitch account nothing should be linked unless it's cached data.

[lament blade]

hmmmm.. is the cached data will be on my side or streamelements side? i deleted the cached data on my pc but the deleted twitch accounts are still visible/linked on my streamelements..

[zenith widget]

https://www.twitch.tv/settings/connections here is where you sever the twitch connection with us. @lament blade

@indigo bone I've not seen Grot from maybe last week, so I assume maybe he is taking a vacation or something? Not sure. I did DM him, so I'm waiting on an answer.

[lament blade]

@zenith widget thanks! i found the twitch connection with my main account which i have no plans of deleting.. but for the twitch account that i've deleted already, is there any other way to remove from my streamelements? because it is still visible on my streamelement dashboard/channel list

[zenith widget]

If you've set it up as an editor, you can remove the editor link. If its deleted/vacationed from Twitch's account settings, then we won't be able to track anything from it due to having its twitch token blocked.

[lament blade]

i see.. i didnt not set it up as an editor. so i guess there is nothing that i can do xD thanks for the help @zenith widget

[zenith widget]

You said channel list, so I assume you are referring to this location: https://streamelements.com/dashboard/account/channels