#helpdesk-twitch
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And also do my own script using custom.api
Need need to keep an internal base of users depending of what im gonna do
I'm not sure what you mean by "command talk with overlay theme" 
And ground control allows me to use my own bot name
I mean..
!hug @zenith widget
and that will appear a gif on my own screen
its just a shell name of streamelements really - it uses the same commands SE bot does.
If you find a way to do that command, let us know 
For example you can have a stream store item that can be redeemable via chat and make a command have it like so:
!praisethesun
Command response in dashboard: ${reedeem praisethesun}
make sure the stream store item is set to "stream perk" and you have the store redemption widget on the overlay @low spoke
Can maybe someone help me with the alertbox? atm the box is working but it dosnt shows correctly look at screen and i dont know why
u need to set size to 1920x1080 on the browser source @late gulch
then u can trim it down holding control if i'm not mistaken
okay
if your canvas is smaller than that, then press ctrl+f to make it fit the canvas
Thanks @zenith widget
where is invite code on Mobile streamelements
@shell mantle The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.
Please wait and stay tuned for the open beta.
:(
๐ฎ open beta ๐ฎ
@zenith widget the redeem, that would appear on my profile store page, which is "not good", anyway to disable the store page?
No.
I see, thanks
Maybe create a widget to interact with command, well, gonna think about it
Hello, is anyone available to help me out a bit please?
its best to just post your problem or question
ok np sorry
Basically my friends kept telling me to make a donation link for my twitch and so I did using the streamelements tipping link. However, when someone goes to donate to me it shows them my email rather then my Twitch name. Is this an issue with one of my streamelements preferences or something with my PayPal?
@junior pasture you need to make a PayPal buisness account for that
Only with a paypal buisness account it showes the name of your "shop/store" rather then your full name
woud it be put under a sole trader business?
I am not sure I understand what that means
It has the same conditions as a normal account has
No extra billing/fees
You also can pay stuff using this account
ok I'll look into it some more than. Thank you for your help I really appreciate it :)
๐ฅ
๐ฅ no problem 
any widget documentation, so we can know what to use on JS side?
sorry,, did ask on wrong section
Hello im trying to figure out how i can give loyalty points to the a person who gifts a sub to the channel. Is that possible?
@compact pollen type:
!bonus USERNAME 123
In chat
hmm okay. But thats manual right? Is there any way to make it automated? I cant find a chat msg alert for gifted subs
there is no way to automate it
Okay thank you!
There is also no chat alert variation for gifted subs at this time https://streamelements.helprace.com/i482-add-a-chat-alert-variation-for-gifted-subs
Hope it will be added soon. Would be nice to have
But thank you for the help. 

Hello, some1 here who can help me?
you need to post your question or problem first 
explain us the problem
sure
when i try to make an record @obs live
it says: unknown error
when i click start
so nothing happens..
@ivory holly fresh install? you have to adjust the settings first. set the proper encoder, bitrate and path for the recording. the start button is for streaming, you need twitch (or any other platform) server and key to make that work.
An unknown error occurred during recording.
i just wanna record my desktop right now for an test and sure i made the option
@ivory holly check settings first. then look into OBS logs, it is a regular OBS when it comes to internal functions.
obs logs? how
Can you please provide a log from your last stream. You can find this log in " %appdata%/obs-studio/logs " OR Help > Log Files > Show Log Files. You can simply drag and drop the log file into Discord.
Is there a way to delete this big bit icon on the alertbox? How to delete the Shark there was working wonderfull but now i have the problems with that really big bit icon there
you clear it from the alert, and make sure to check all your variations. Subs have 2 variations by default, and bits are all driven by variations
I downloaded the stream elements app on my phone and is a ski g for a code, is it possible to get one? I run stream elements on my laptop for YT and havu g it on my phone would help
@forest sluice The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.
Please wait and stay tuned for the open beta.
also, the mobile app is for IRL streaming from the phone
Ah perfectly thanks! โค
So it doesn't work with YT?
@ivory holly
This is how that looks like:
17:38:54.491: ==== Recording Start ===============================================
17:38:54.491: [ffmpeg muxer: 'adv_file_output'] Writing file 'D:/OBS - SE - Live/Video Records/2018-09-11 17-38-54.mkv'...
17:38:54.735: [ffmpeg muxer: 'adv_file_output'] os_process_pipe_write for info structure failed
17:38:54.735: [ffmpeg muxer: 'adv_file_output'] Output of file 'D:/OBS - SE - Live/Video Records/2018-09-11 17-38-54.mkv' stopped
I have no idea what that error is. @narrow coyote got any idea what died here?
it does, but its from streaming from your phone, what you said above does not sound like you are doing IRL streams that the app is designed for 
Ok that's cool thanks, was just wondering if it was the app version on the pc program
what PC program, Ground Control? its not, its from doing IRL streams from the phone
any idea how to fix my problem? i stream from pc, btw its just giving me that error when i try to start recording..
Try a different output directory 
not working ๐ฆ
admin rights, change output file format and encoder
otherwise we will have to forward you to the OBS forum with that error, this is nothing we can fix
what is the directory structure you are trying to output to, as that looks like the root of the problem here. also not running as admin could cause issues for it writing to any location requiring admin rights
admin start no work
i mean it works but not helping
any nvidia grafic settings important?
i use high end pc... cant believe there is a problem
what do you have set as the recording path
D:/OBS - SE - Live/Video Records
that is not a valid path
the forward slashes make it invalid
hmm good point xD
D:/OBS/Recordings with no dashes, spaces also not work
d:\obs\recordings should work
d:\ instat of d:/ ?
so, it looks like OBS does the forward slashes itself, and that is not the problem
for whatever reason, the OBS UI is doing that, but I just used the same path you are using, and records without a problem
I think your only option at this point would be to try a different encoder
nvenc is not a good encoder anyways
its likely that OBS might not be installed on the D: drive for everyone ๐
rly wierd
mine is on C:/ drive
mine's on E: that really doesn't matter
something like that would only work if you have the D:/ drive/partition created
by default, most people only have C:/
looking into the error on OBS forum, its either the output path, or the encoder for most users getting this error
OBS wont let you pick the path unless it exists
at least, it gave me an error earlier, now its taking invalid paths 
It seems like the error has to do with the file not being able to be written 
The more I look up the error, the more confirmation that os_process_pipe_write for info structure failed means it is not able to write to the location you have specified
and how can i fix this? sorry
From what I am seeing, you need to pick a different recording path, to a location that OBS will be able to write to.
Not sure, it does not seem to be the most straight forward error. Seems like you will just need to test various locations to see if you have a path that it works with
if you look up the error, like the forum post above, this error can happen on any version of OBS, and does not seem like something that a patch can magically fix, especially if its related to it not being able to write to locations on your system
well i have no idea how to fix that
i installed obs tons of time
always worked like i made option
this thing is just bad..

any idea how i can test my ssd is working?
it should...
i have installed programms
i mean.. how can i proove this
the SSD manufacture should have software that gives the health status of the drive, as well as run tests against it
maybe its about the level? i use auto
but when i change it to other it says make sure your drivers are up to date (which i always check) but should this not be able to pick up? i mean choose different level?
cbr = constant bit rate, and is the rate control for the bitrate
i know though this could help maybe
the profile is related to the x264 encoder settings, should have nothing to do with your problem
when i chage it 1.0 - 4.0 it says update or check driver, when i go 4.1++ or auto it says the error you found at forum
ok
well thank you
what setting exactly are you changing to see this?
the level
there is 1.0 1.1 ... 4.0 .... 5.0 5.1 and auto
well cant find a solution
are you still using nvenc, because I have no idea what level you are talking about
hey, can i share BBC sound effect database in sfx share?
it has 16k sounds in wav format
some are good for streaming, some for background sound
yeah, I cant help you with those settings, I don't use that encoder, so I have no idea what the level refers to
is there someone here that could help me with something? I would like to message in privately if that's possible aswell.
I will pm you one secon.
Sorta sorted in DMs โคด
one of my viewers is getting this error when they try to donate https://sta.sh/02cunf2pi72d
please help.
You song queue is full.
Or he has requested a couple of songs and can't request more until his song slots have passed
Hey, is the SE bot in your chat? And did you use the correct !command with the "!" in front?
yes
now my whole stream elements is not working .. like the ! commands ..
and im live .. god :/
Have you already tried parting the bot from your channel & joining it again?
That doesn't show much
Did you add it via the chat command?
You can make changes to custom commands in chat with!command add/remove/edit/options/show Valid flags for !cmd options are: -cd (number) -usercd (number) -cost (number) -level (number) -type (say, whisper or reply) -count (number). --- Example: !cmd options twitter -usercd 60 -type reply -level 250
Also did you try americans suggestion of parting and rejoining your bot?
its responding to other commands, seems that is something not configured correctly in the command not responding
Remove the command from the dashboard and then add it again.
Most likely you've made the command whisper only or reply or something
without actually giving a FULL screenshot of the command settings from the dashboard we can only assume
So it has never worked, right?
anyone know why my activation email for g2a pay hasnt came on my email? any help appreciated. Thanks in advance
check to make sure you haven't already created an account with G2A
if you have an account, then it would link with that, and you don't need an activation email
oh okay thanks
Hi I was curious how and if I can get an invite code for the early access app on Android?
@bright agate The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.
Please wait and stay tuned for the open beta.
No worries thanks
@zenith widget right , never worked just added it today
@pulsar gulch I'd suggest to remove the command via the dashboard and then add it again.
via dashboard
what do you mean from dashboard ?
when making an alert video does the framerate matter? As in can it be 30 or 60 fps r does it need to be 60 fps
I mean from here: https://streamelements.com/dashboard/bot/commands/custom @pulsar gulch
@dense laurel I think it matters to an extent when your PC tries to load the video via the overlay
Oh yea i was doing it from here before
@zenith widget the reason I ask is I know the overlay needs to be 60 fps so wasnt sure about the video
well when you add the overlay to OBS you can set its framerate from the properties as well
The overlay does not need to be 60 fps, you can set the overlay to whatever fps you want, its just 60 will be smoother than 30
i did it again and it's still not working .. i really don';t know what's wrong cuz this never happend ..
@pulsar gulch try deleting the command and enter this into your chat please:
!cmd add !freedono Support me and the cancer charity for free by going to: https://rechaaarge.com/zwengtube
Get back to me and tell me if that worked.
it says it's allready a command .. but i dont have it in stream elements..
@stuck hamlet Any update on the HypeCup bounciness being disregarded on the initial token dump? I pretty much end up with just a couple of tokens in my cup by time it's done reloading now because they all bounce out at the same trajectory..
@pulsar gulch then please try typing this first:
!cmd remove !freedono
and then type the code i posted above
just wondering if for media request they could change the first song in queue to say "playing next" instead of "playing right now" when using !when. Nothing serious, but just something i noticed ๐
@torpid estuary @pulsar gulch an error occurred while deleting your command, please try again later or use the website
i get an error trying to delete it
Please try adding a variation with another name via chat for now, will look into the problem with the old command later. for example try this:
!cmd add !freed Support me and the cancer charity for free by going to: https://rechaaarge.com/zwengtube
that worked Void
and does the command work too?
ok, thanks for trying that, i will try to figure out what went wrong.
ok thank you ๐
^ Sorted
Cancer was a Spam Filtered word
where do I find my JWT token ? i cant find it
@lament blade You can find your JWT token on your account channels page: https://streamelements.com/dashboard/account/channels
(Don't forget to click on "Show Secrets")
thanks
i cant find the jwt token
@frank merlin You can find your JWT token on your account channels page: https://streamelements.com/dashboard/account/channels
(Don't forget to click on "Show Secrets")
which was listed litterally 2 lines above your statement
i just joined
hey guys! i rearranged some elements in an overlay and added a top cheer. problem is, the widgets that come with the overlay are in caps, ones i added are not. I've matched the text attributes to identical too. i think im gona go crazy. heres a screenshot
@mint moat Same font?

last question(s), can i group widgets? and cani add a grid for symmetry when arranging
group no, grid maybe?
(logging in now to look xD)
no grid, there is snapping, but thats it. BUT, there is the option to set exact locations, in the position size and style area
ooo i see it!
can someone help? im trying to set up redeems, or should i say, fix, ive got it all set up, but my redeems when i test them, are being repeated
Do you have more than one redemption widget? If you have more than one overlay in obs, you will hear repeat sounds unless you select "Shutdown source when not visible" in the browser source settings
i have several overlays saved for each scene i have, all with the same redemption alert, should i opt that shutdown source you mentioned?
Yes, you want that set on all the overlays, in every scene
Hello there! I would like to know if there is a way to send commands to the Bot via whisper or some other "hidden" way
Hello everyone, Q: how do I update/fix my chatstats page?
Currently it's giving me error 404, and it seems that there is a valid chatstats page with my old twitch name instead.
@lime rose you can only recive answers/reply from the bot per whisper not give commands via whisper
@compact sundial a staff member will need to fix it for you
@winter zenith Thakns.

Does the new app on Android allow internal streaming

How do i copy any paste my tipping page link into my channel? no option as video shows
your tipping link is just https://www.streamelements.com/YOURUSERNAME/tip
How do I get a code to try the new app on Android
If you go into tipping settings, panel setup, you just click the link and it will copy to your clipboard
yes but i do not know where to paste the link
@bleak kite The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.
Please wait and stay tuned for the open beta.
@bleak kite The application codes were all given out at Gamescom.
There are some improvements being made, but we can't give out details as of yet, and more codes will come
Okay thank you
@frozen jetty it goes into your panels on twitch
Twitch's official help guide for Panels: https://help.twitch.tv/customer/portal/articles/2416760-how-to-edit-info-panels
Hi everyone! Wanted to ask how to get my tipping page link after setting it up?
If you go into tipping settings, panel setup,
Thank you so much! ๐

does streamelements have a way to have transparant background when uploadin a webm file in an overlay ?
webm itself supports transparency, so as long as the source has transparency it will work in the overlay
thats weird ๐ ... If I import the file into my obs is has no background.... but when I upload it into my overlay its black, oh well gonna try again tomorrow
are you using firefox? the browser could just not be displaying the transparency correctly
chrome
The only other way it would display black is if the source did not have transparency
now this is even weirder.... I'm trying to use a green background in de webm file (as a temporary fix)... now when I playback on my pc, its all good... Logo + green background is all fine.... now when I upload it into my overlay, it is just blank... Im just doing some tests atm, to make some animated overlays btw
Ill try another browser tomorrow... if it doesnt work Ill ask to contact someone here, thanks in advance
Use what?
:)
so... ive watched some videos by SE and attempted some of the basics that are shown. im still completely lost as to how to set up SE for myself, any useful advice or tips would be much appreciated
Who would I talk too about going into the sellout channel?
I met all of the requirements BUT from what I can tell I didnt make it in :/
Unless im missing something.
@tired ingot if you've recently applied i'd suggest to wait a bit.
Unless you are missing something for it
@steep hound well what are you struggling with?
the actual set up of the overlays and such
when it comes to this stuff im complete noob
You use one of the premade ones or just make your own by adding images videos widgets.
Adjust the alert widget to your liking
Save it and get the link to it.
Add to OBS and thats it.
Which part are you having an issue with?
@tired ingot So I just checked, and either you have not met the requirements or you are not added yet. I would suggest to wait for now since you reapplied again today. Just make sure you have met the requirements.
so, im using a preset for gta. there is an in game mode that shows the game and all the overlay and such. what its not showing is the actual game itself. have i messed up a setting or something?
@tired ingot
lol
Why doesn't the !watchtime command work?
@low bloom What do you mean it does not work?
Shows 0 time
@steep hound Well the overlay provides images. If you've added it to OBS, then you need to also add the game source to OBS as well.
@low bloom 10 minutes of watchtime are given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled for watchtime to work properly. There is no direct link between watchtime and all-time points. It canโt be calculated from the amount of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in chat at that time. Giving points to a single user does NOT affect all-time, only when giving to all in chat.
oh, ok thanks
So if I enable loyalty now will the previous watch time get added?
@low bloom No.
If you are a mod for someone else and have access to the dashboard, you will have to make sure the command is set to Mod level, as I think by default its set to Super Mod level.
Oh thanks
How can I get an early acess code to the mobile app?
@rose copper The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.
Please wait and stay tuned for the open beta.
Oh :/
I was using ace before which is the old app. But I saw there's a new one. Was hoping to upgrade. But I'm I the US
Gamescom is over for a some time now. At the current moment we don't have other codes to give out and just stay tuned for open beta
Does the configuration page of "StreamElements Leaderboards" not work? It won't let me select options and when I click "save" it resets the few options it does let me select.
Are you talking about the Extension? If yes, I'd suggest to make sure you are logged into the SE Dashboard first then try to change the settings of the Extension
so the extension requires SE dashboard?
Just make sure you are logged in.
Can I enable loyalty if I'm mod?
@low bloom
Chat/Bot Levels
100 - viewer
250 - subscriber
300 - __regular __
500 - moderator (twitch mods automatically placed at this level)
1000 - super moderator
1500 - broadcaster
Dashboard Manager Levels (least to most access)
Bot Supervisor (can add super moderators from dashboard)
Editor
Full Access
https://i.imgur.com/s61Liry.png
@low bloom If you are a bot supervisor on their dashboard, you should be able to.
IDK I have that sword badge
Do you have access to their SE Dashboard?
What's the command see I can do or not
I logged into SE Dashboard but I still cannot update configuration
@naive pecan Did you refresh the settings page of the extension after you logged in? I'd suggest to close it, clear your cache just in case and then trying. If it doesn't work again, uninstall the extension and then install again,.
@low bloom Most likely you don't have dashboard access as the streamer needs to provide you an invite link to edit stuff on his SE Dashboard
but it looks like this:
reinstall of it worked, ty
Oh so I can't enable loyalty?
I assume at this point you don't have dashboard access, so no
any command that he can type to enable so that he doesn't have to open the dashboard
No.
@low bloom To invite managers to your dashboard, Click on your Channel Name at the top of the dashboard and scroll down to Settings. Click the drop down arrow to expand your channel managers and then create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control) Check this video out for more help: https://youtu.be/zl_h-ttZDF0
Ok cool thanks
Another question, it automatically updated all gifted subs, but not any bits or subs themselves? Is that normal
and is there a way to manually update the extension
When was the first time you've logged into our Dashboard?
literally right now. so honestly i was confused it even showed gifted subs, that's why im asking
The extension wont show data prior to you using our service.. as for the gifters thing..
might just be how the api functions
oh strange, it actually is missing like some gifted subs but has a majority, but alright thanks for the answers
*wait, so no way to manually update?
Dont believe so, no. It will track from this point onward automatically
thanks!
So my idea was completed but i dont see an option for it on the panel :(
http://chrisis.live/s/1536738931_1.png
Was going to enable it ๐ฆ
So as soon as some sub alerts came up or Gifted subs it will be there
Also WHYS MINE CUT OFF :(
http://chrisis.live/s/1536739242_6.png
saturday got swollowed
Weren't you using the new twitch layout?
So they removed their redesign? Good.
If the extension is cut off like that, its not something we control. Its the border of the panel and most likely something is cutting it off.
Yes there redesign was reverted a week or so ago
but its being cut off and iv no idea why
http://chrisis.live/s/1536739450_1.png On popout
Judging by your grey bar(mine is still purple) you are using a Stylish
Looks fine here as well with FFZ. Also checked in incognito with no addons and it also looks fine there.
Seems your browser is configurate wierd @wanton jetty
All looks great on Chrome
Zooming in an out doesnt change the issue either :/
does incognito fix it?
Can you send me some screenies of your ffz incase iv enabled something in ffz
Still cut off in incog
I don't use FFZ on my work laptop
Clear Cache?
This is a browser problem.
Something is scuffed with it as it shows 4 panels on 1 row
while the standard is what? 3?
Resolution changes the amount on screen
^
Doesn't matter for him it still looks fine 
The squish is something on your side. I would factory reset your browser
^
Already tried that though
my padding between the "panels" is weird compaired to @cedar fulcrum's ๐ฆ
iv got WAYYY more padding
^ incogn mode btw
Check your Browser, if it is updated to the latest version
Edge Kappa
Try it
Try Firefox
Chrome is master race ๐

I spit on le firefox

Factory Reset your chrome
BUT MY GLORIOUS ADDONS
I think you added something into your Chrome which scuffed it
๐ฆ
DO IT 
I use only Chrome and got BetterTTV and FFZ
Probably "Glorious add-ons" that causes this in the first place ๐
Is there anyway to make FFZ the "primary display" i hate that BTTv decides whats better, BTTV has nice features but i spit on it... ๐
Show us the FFZ you use
one from the site
So you probably have a chrome extension that is outside of chrome 
Wich messes with your settings I assume
Windows has hard cached the old design @wanton jetty most likely - restart PC after the reset of Chrome
Since a factory reset should have worked since there are no add ons like in incognito mode
I've seen it happen
Im uninstallings :/
FeelsBadMan
Brb gunna reboot this peice of shit PC and throw myself through a window 


Well time to wait 20 years for it to boot

Not TOS, TFUE jumps out of his window why can i jump out of mine
Sounds like you need a new pc
Grandted theres a 3 floor difference lol but he does ot fine
Im sure a jump out of 3 story high pub window will be great
If TFUE can do it
So can i
@wanton jetty keep it to #general-chat please
So how's your pc going? ๐
ITS ALIVE
Reinstall chrome and let us know how it looks
Oki
Waiting for everythin to initalise 1st :)
When your pc boots and logitech wants you to do a Survey 
hay there I need some help finding the jwt token I have no idea there it is....
@prisma inlet You can find your JWT token on your account channels page: https://streamelements.com/dashboard/account/channels
(Don't forget to click on "Show Secrets")
and hold on, il give you a screenshot too
When did they change chromes look... everything is so ROUND...
http://chrisis.live/s/1536740630_4.png
WHADAFAK
newest update
Chrome doesn't force you to update unless previous version is deprecated
its like 2 weeks old
ok, so just go check your panel
iv not updated in like 2 years
@prisma inlet
WE FIXED IT BOYS

@prisma inlet https://streamelements.com/dashboard/account/channels
for direct link
@wanton jetty The link is present in the command he was linked to
Can I get a code for the Android app? Thx
!Code @upper cedar
@upper cedar The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.
Please wait and stay tuned for the open beta.


hi there, i cant seem to download the streamelements desktop app or login to streamelements
I assume you can't login when you click on "Connect with Twitch"?
yes
What browser are you using? @stark plinth
firefox, but i've also tried using gc and ie, same issue
.
@stark plinth You may be having ISP issue or your Router/Firewall is blocking your connection to the twitch API and GC download link
Hi guys, just curious, is it possible to let people "buy" kappagens using stream currency?
(Right now only our mods can use kappagen to avoid abuse)
You can set command cost on it - this subtracts loyalty points
Its a good suggestion to also have a global and/or user cooldown on it.
Hmmm, I'd not want it to cost the mods, and we like to spam them during celebrations. Maybe I'll make a SE Ideaboard post about having it as a purchaseable thing without having a command cost so users can still do it but at a high cost, while mods can still use it regularly.
Thanks for the info though, appreciated!
Unfortunately, mods can be except from cooldowns, but not points, so maybe the idea here should be having an option to have mods except from loyalty points usage/cost ๐
easier thing to implement, then the previous one if you ask me
Hmm, maybe! Not a bad shout ๐
just pay your mods for the ammount of work they do! @past cosmos 
Although I would imagine a store item would be nice too - just so people know it's there!
Haha, I actually am one of those mods ๐ I'm a mod for my gf who is an art streamer, so doesn't really have easy access to "compensate" points as she's always hands-on with the artwork. Still, I can see merits in all the suggestions here and I've learned something new too.
If I'm around I can bonus the mods some points but if I'm not around, Sarah would just see bonusing mods as a hassle that takes her away from actively streaming xD
get dashboard access - set your self as super mod - use !addpoints command freely 
@past cosmos well if you are that close with her she should make you a Super-Mod
Me and my BF have it that way. We made the "bonus/ addpoints" command only for SuperMods instead of Brodcaster
that way the SuperMod can Bonus himself (Or others) points and normal mods cant
Aye, I can do it but not always around as I only get to work from home 2 days a week
so not having enough poits for kappagen as a mod isnt an issue anymore
maybe there is another Mod who is more often around who doesnt abuse the system
Naw, we don't want to give them super mod status, but again I appreciate the thoughts! Our users who spent a lot of time saving up points would get a wee bit annoyed if we just swamped ourselves with points above and beyond them xD Silly but that's twitch communities for you ๐
We shall mull it over!
Thankfully there are lots of other ideas we have for the store at the moment, this was just one we were considering and were curious about ๐
@past cosmos Here is the StreamElements Ideas Board: https://strms.net/ideas
Perhaps I can make a command that forces StreamElements to use !kappagen ...
the bot can't call its own commands
is there a way to have a custom command where it activates an alert?
Yup. You can create a free item in your stream store and create a custom command to trigger it, and it'll play a gif/video/image and a sound.
I have that now but the only thing is that it requires the redeem command in front no?
You can create a custom command with the ${redeem} variable. So you can make command !example respond with ${redeem example}
With example being the name of the stream store item.
so instead of
!redeem lurk
i can have
!lurk
You can have !lurk pop up with an image and sound, yes.
- So go into the commands
- New command
- Enter in the command i want
- Response would be : {$redeem} "Store redemption name"
is that correct @strong kernel ?
Almost.
It's ${redeem storeredemptionname}
The same one you'd use for !redeem ____
oh okay
So if the original command is !redeem lurk then ${redeem lurk} is how you trigger it.
Sir/lady you've been the upmost help ๐
well thank you kind sir ๐ 
keep in mind that when you name the redeem, people will need to type that, so try to keep it short, i'm running almost 60 rght now and ive narrowed them down to characters, so joker1, joker2, joker3, etc, instead of the actual phrase
come to think of it, as long as your stream elements is linked to obs, you don't need a store redemption widget
i got rid of mine and they still work fine
@heady knot
You ca. Make "alias" for commands so they don't have to type redeem befor the item name
Ex: command would be
!redeem aSolidMeme
the variable would be
${redeem aSolidMeme}
so
!command add !meme ${redeem aSolidMeme}
So people type
!meme
And the item
aSolidMeme
Would be bought from the store
The reason you still hear the StoreRedemption Widget is probably because you have the widget in another overlay of yours and that overlay is in a diffrent scene @heady knot
So you didn't check the "hide if not visable" box in that Browsersource of your OBS scene. Meaning the alert still playes even though the Scene and Overlay you are in doesn't have the Store Redemption Widget
[also for the command work around for the store Items, the items must be set to "redeemable via chat" to work]
Is everything is okay with "Ground Control"? I downloaded this app yesterday. And trying to use Song Request feature. It works really weird. For example hotkeys in settings dont work
@rough jacinth GC is a older version then our Media Request feature. We are currently working on GC 2.0 where MediaRequest will be integrated and fixed. For now we advise you to use Google Chrome for Media Request. Since there it works best!
And there is no hotkeys, in chrome? @winter zenith
Unfortunately not. But we're looking to update GC soon โข
What's the invite code I just now download the app
@stable trellis The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.
Please wait and stay tuned for the open beta.
When will that be
There is currently no set date for the beta. Just stick around and wait for the announcement.
I just downloaded the mobile app is the one I'm got it asks for a invite code
Where is the JWF token??
@plain dragon You can find your JWT token on your account channels page: https://streamelements.com/dashboard/account/channels
(Don't forget to click on "Show Secrets")
@winter zenith darn ok
Can you make it so song playing feeds off Spotify? Currently using muxy but wanting a more flush varient
Spotify's TOS disallows use on Twitch.
That's why Streamlabs removed their integration (as far as I know) and why we aren't making one.
Probably. ๐
There's no real way to know what's going to be hit by Twitch for copyright and get muted. You'll need to find royalty free music, probably on Youtube since it can work with our media request feature and display on your overlay.
Could also try indie songs and see if you can get permission to use from them.
Guys I need help
Well you're in the right place, but feel free to ask the question, not just permission. ๐
Well Iโve tried in OBS and Streamlabs and whenever I put a source into my scene to stream the scene stays completely black and idk what to do.๐คฆ๐ปโโ๏ธ I suck I know but I need help
What's your Twitch name? Not the full link, just the name.
TheOfficial_HonestEvoXL
Is the game open? If its not then the scene will stay black
Iโm using remote play to stream off my PS4 and itโs loading up
Tried window capture?
sounds like you have a aggresiv add blocker/anti virus on your PC @foggy belfry
if you refere to our Overlay sources as the "black screen" not the game footage
So it's PS4's remote play that you're trying to capture? And it's not about your StreamElements overlay?
Trying to make sure we understand where you're having the issue @foggy belfry
No Iโve tried this on my old PC and it worked fine
I got me a new one and obs or streamlabs are not capturing any video from my PS4 remote play
So the problems your new pc
I upgraded the specs but all the same brand
If it's an issue with capturing your remote play you should probably reach out to OBS support.
@foggy belfry For the best OBS support, please join their discord where OBS devs and support volunteers are available all the time discord.gg/obsproject
Hello, got a question regarding "Bonus points for following"
what happens if someone unfollows, and re-follows?
Nothing.
We track at least last 2000 to 10000 people that follow you and don't allocate bonus points if they try to trick the system

Phones can't apply an overlay to a console stream. Consoles don't have the functionality to support overlays. You need a capture card to connect it to your PC and stream from there.
@wanton jetty He mentioned PS4.
Ahh sorry i scanned it and saw you mention console >.<
anyone answer why my stream only lags when i have the twitch dashboard open in the browser..
@exotic hinge never play your own stream on the same rig that you game/stream on, unless you have a monster rig. just stop the playback and that should help.
yeah, I always hide/pause the stream if I have the dashboard open
Righty, back here again. Have been told through Google play to get back in contact for an access code. Who would I need to speak to?
@atomic oracle The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.
Please wait and stay tuned for the open beta.
Yes I'm aware bot! But I was told to get in contact again
nothing has changed
no it doese not
Codes are not being given out at this time. Please wait for the announcement of the open beta.
I left a review on Google play after having this before and got a response to get in contact through the discord to receive one. I'm assuming that was an automated response then?
basically we gave all the available codes out during Gamescom. Because of that, we are waiting on the next wave until we get that round of testing completed, and the updates pushed ๐ Keep an ear/eye out here for more information. When more come available, I am sure they will go fast
Ah okay, no problems
how do I enable !game and !title commands in SE CB?
@signal notch By default they are broadcaster level.
@signal notch here: https://streamelements.com/dashboard/bot/commands/default
thx amigos

anyone else have issues with stream elements overlays not loading in xsplit? anyone have any ideas how to fix it
Do the overlays load in a browser? I am watching someone right now that uses xsplit and her overlays are working just fine
is your xsplit up to date? They had a bunch of problems with our overlays in the past, outside of that not really sure what to say, I dont have any experience with xsplit
ill try updating it, thanks
Hello awesome SE helpers! I love the one window obs thing ya got goin on... was wondering if there might be a way to flip it horizontally so that my chat is on the left (closer to my gaming monitor for quick glancing). If not, np
Early acess code?
@midnight kestrel The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.
Please wait and stay tuned for the open beta.
Thanks
I've been having an issue since Stream Elements Live launched where the Activity Feed and Chat windows double up (but scaled) when I click them. Has this been reported (if so sorry!) and is there a solution? Here's a screenshot
Doubled module contents
If I refresh the widgets the doubling goes away, but comes back

@trim cloud try reconnecting your account (top menu, last button "StreamElements") - this is also where you can de/reactivate both activity feed and chatwindow.
What version of OBS Studio are you using?
Solved my little error with activity feed being dead yesterday
I don't think reconnecting my account would help, I've had this on 2 different computers
I'm using the latest version of OBS (I update as each one is released) but this has been around for the last 3-4 OBS updates since the plugin launched
well, this is the only report of this happening
haha, reconnect account window contents are doubled as well
This is really strange, we never saw that as far as i remember
First time seeing this reported as well
latest obs is 22.0.2 and the obs.live version from the screenshot is the latest public version
looks like a scaling issue, no idea what could cause that.
even runs well for me on 4k and 125% windows scaling, so that is not borked
wonder if it's a dual monitor issue where the second monitor is a different resolution than the primary monitor?
I run OBS on a 40" TV in my workshop
at 1080
I have never seen that, and I use 3 monitors all different resolutions
moving OBS between the monitors does not have an issue
Oh how I love finding an edge case bug ๐
I figured it would be more common since I had it on 2 computers. But both computers have used the same monitors
nah, also triple monitor setup with a capture card cloned with some resolution magic here, also portrait mode etc, works 
doh
Trying to think what other variables might be at play here
Don't think I have any odd display scaling going on
Let me check my windows settings
I work with 3 monitors at 2 resolutions, lol, haven't seen this. We will need ALL the data you can think of
hmmm, may have one theory
i have 1080p 2x portrait + 4k main + 125% scaling + capture card mirrors main display but at 1080p, i would notice weird stuff ๐
i have 125% there. try to set it to 100% for testing
should not affect it, but who knows
just set it to 100%, looks like it may be the cause
But I'll have to reconnect my remote session, since changing display scaling changed that. I'm remoting into the workshop from my office
let me play around with that a bit, let's see if i can replicate that somehow
Looks like that was the culprit
nope, scaling from 125% to 100% and back works on the fly. meh
The issue has gone away for me now that I'm at 100%
I can try 125% now. Maybe the 150% it was at before was just too much
so this is windows scaling that is messed up. happens with a lot of software. let me test 150
125% reintroduces the issue
I'm using Windows 10 professional too, not sure if that factors in
i can't reproduce that on my rig. also win10 pro
at least we know where to look for issues
At least I have it working now on my end, but my text and menu/settings stuff will be a bit harder to read
believe me, this is quite common, scaling messes up a lot of software
@trim cloud As a software dev who had to use Visual Studio on a scaled resolution, it messed up the actual text inside the IDE and my eyes hurt a lot 
oh yeah, I've had a ton of issues in my own development caused by scaling or dealing with different pixel density desplays
So its a common thing, not easily fixed as far as I know
running the display below the native resolution is a workaround
I would imagine it would be a massive headache to fix, especially if the same setting on different systems with roughly the same variables yields different results.
Its mostly Windows dependent as different versions of Win 10 handle the scaling differently 
But at least I have a workaround on my end that should work. Settings and UI elements will just be a bit harder to read. They look good now, but I'm on my monitor at work remoting in. It'll look a bit different once I'm seeing it on the Sony TV
but i may be talking out of my ass, as there are other factors like monitor and GPU as well
but this will be reported regardless
may i ask you what resolution do you run? ultrawide or something crazy?
so this is 16:10
Landscape orientation
ugh
this might be why. i run 4K on the rig where i tested it, this is still 16:9 so scaling is different. i could not replicate that with 16:9 factor
System specs are here if any of those factor in: https://pcpartpicker.com/user/VexFX/saved/688RGX
yeah, sadly the TV in my shop is not 4k
try to set it to 1920x1080 instead of 1920x1280
so you get the 16:9 format. it will look stretched, but should work with scaling
sorry, it's 1920x1080. 1280 was a typo
ok, weird, 16:9 is common and well tested, should not make any issues
can i get a invite code
The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.
Please wait and stay tuned for the open beta.
And thanks for looking into the scaling thing!
basically we gave all the available codes out during Gamescom. Because of that, we are waiting on the next wave until we get that round of testing completed, and the updates pushed ๐ Keep an ear/eye out here for more information. When more come available, I am sure they will go fast @arctic tiger
ok thanks
One note on the text scaling. Having mine at 150% made the OBS UI nice, but made the text in the SE plugin too large. Challenge now is that the text int he SE plugin may be too small to read on my shop TV at a distance. I noticed the Activity Feed widget has a text size slider. Being able to change text size for the chat widget might also be helpful.
I believe that is something that is very much planned (highly requested)
Hey, so I am on the stream elements spam filters page and it says "Filters Off", but when I go to my stream page its acting like it is on, how do I turn it off?
Chat font scaling is planned, should be included Soonโข
@timid cape what are you seeing for this?
can you show what it looks like in your chat?
In your twitch chat 
what is happening

Question: Does the spam filters only work if the channel is online?
should work as long as the bot is in the chat, and a mod
how do you start streaming on twitch

If you have never streamed before, you might want to look into some basic getting started tutorials or guides
we should have some articles that would be helpful here https://www.obs.live/
hey guys, I'm having issue with my twitch chat in a certain overlay. It works perfectly fine in one overlay, but not fine at all in a different overlay.
That is usually caused by adding the overlay at an incorrect resolution
I can make an overlay partial too, right?
as in, have an overlay not be a screen resolution but like 500x200
so I can move it around as my heart desires
you need to add the overlay at what ever resolution you created it as
if you made an overlay that is 1920x1080 that is just the chat widget, you need to add it at that resolution, and you could move it around as you please. The alternative would be to make the overlay a smaller resolution
that is the case though https://i.imgur.com/32pnYQL.png
HeySTreamelements team, can I get some help? On my new channel, my leaderboards are infested by bots, how do I remove them from the Leaderboards list?
and how does it look in the overlay editor? is the chat widget layer actually above the image layer?
it is*
it also actually works when in the overlay editor https://i.imgur.com/G4MSfLc.png
@narrow coyote who do I contact for help?
try refreshing the cache on the browser source
didn't work :/
@crimson gull https://streamelements.com/dashboard/leaderboard/current
you can add them to the ignored list here https://streamelements.com/dashboard/loyalty
or ban them from your chat
KITE, can I contact a member for help?
@lilac creek have you tried making a new browser source? if it is working in the overlay editor, should work in OBS the same
let me try again
@narrow coyote can I ban users from getting points?
@heavy fox you didnt really say what you need help with
Trying to change the Streamelements bot name
@crimson gull
nope didnt work :S
thats about as specific as I can get lmao
Hello, i have a problem. Who can help?
@lament blade just post it, how can we help you?
if you use things like !bonus or !addpoints the users will still get points from that
is kite the only staff here :/
I am not staff
i assume you dont know how to help with changing the streamelements name ?
@heavy fox Custom bot name requirements
- StreamElements bot modded and in chat
- Active overlay with alerts
- StreamElements tipping page in the panels below the stream (!panels)
- Create a twitch account for the name you want to use
- Ground Control app must be running
Steps to enable custom name
- Sign in to https://twitch.tv with the bot account
- Install and run Ground Control (!gc for download)
- Visit https://twitchapps.com/tmi/ and generate an oAUTH token
- Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
- Restart Ground Control (custom name may take a few minutes to take effect)
Mac does not currently support renaming the bot.
thx
not staff either, but we have enough people ๐
I will log into StreamElements with my twitch account. But when I add it between channels, you're connected to another account.
"The Channel you tried to add is linked to a different account." My English is bad ๐
so @narrow coyote that didn't work for me either
ah there we go I have a mac thats why
i created a new browser source, chat's still not working :S
deuces streamelements needs better staff lol
@lament blade a) what language do you speak? we might help in a different one and b) each twitch channel has a unique login, you can add youtube to the twitch channel.
@lilac creek what version of OBS are you using? Might be worth trying to log out of SE site and back in, to get a fresh Twitch token
OBS 21.1.0

lol
well uh
I never bothered updating it LOL
if it ain't broke don't fix it? ๐
you know what the problem is though?
Might be worth trying the latest version, they did some major improvements to the browser source
I don't think it's OBS
I want to use StreamElements, which can be a bot in my Twitch channel. I guess I signed in by e-mail before. But it is not my mail registered to twitch. I do not remember. That means you have access to another account. (I can speak Turkish, but I do not know how translate it is correct to use Google Translate.) @ebon forum
let me link you the source link for my chat
we have #485869431793385482 channel
@lament blade we have a turkish support channel. but i only speak russian, german and english, so my answer is for now: if you log in with Twitch, you will get access. Just do not try to add more channels, log in with the one you need.
@narrow coyote thank u
@ebon forum Is it necessary to add twitch channels here? I click on the warning above.
@lament blade you see the twitch channel right below the red line? this is already added.
yea
@lament blade and no you do not need multiple channels actually. you get the warning when you try to add a channel that has it's own account already.
ok, question, is says under chat commands that the !songrequest is controlled by module settings. where under module settings would that be controlled?
but i check my twitch channel , i dont see mods streamelements.
ops, I saw now.
I took your time very sorry
hi
@lament blade nah we love to support 
you might want to check that out:
https://www.youtube.com/watch?v=UuweQah3v00&list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv
Setting up StreamElements is easy, learn how to in this video, hosted by Twitch Partner GIRLvsDUMB - Got any questions, or just want to say "Hey"? Join our D...
@deep steppe media share. if this is on, the command is also turned on.
ok where is media share then..
@deep steppe look at the left menu in the dashboard.
Okey thank you. Do you think to add Turkish on the site? I was supportive to someone who was a close friend of mine. So I want to use you as a twitch bot. Thank you for the video. I am checking right now.
@ebon forum
ok
@lament blade site and bot already have the turkish translation active. switch the language at the top left corner for the site (in the dashboard) and bot language in default commands.
@lament blade we are finishing the translation, this is community driven right now.
@ebon forum thank you, but its not supported turkish overlay? or edit?
I do not want to do anything wrong. That's why I bother ๐
@lament blade editor is too heavy to translate. it will remain english for now. overlays - you need to edit them with turkish text.
okey i will check, thank you.
Whenever I enter my playlist StreamElements says it isn't one?
Anyone know of a fix, it is a playlist link...
Oh I may have got it - follow up question..
is there a way to shuffle a backup playlist?
I am not aware of a way to shuffle your backup playlist @copper bobcat since it is just that, a backup playlist. Normally you would have song requests of your viewers in the list.
shuffling is something that is on the list to add. There are reasons it isn't there now, but we want to add it back in
How do I get a invite code
@stable trellis The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.
Please wait and stay tuned for the open beta.
np 
How do I transfer the total amount of money I get from the website? PayPal Turkey also banned. I am asking for the statistical part. @ebon forum
" total donate "
Top tip: No date
data
@lament blade G2APay collects the money and you can pay that out manually to a bank account later. Paypal is separate.
Do you know bynogame.com? publishers living in Turkey. He's using this site for donation. That's the sum of the money coming in there. He was on another bot. We could show it live stream on another bot.
Google translation, for sure it did not translate properly.
๐
is the website offline?
I love using timers to get information out on stream. I have one timer running and would like to enable a second. I would like it to work out so there's a message every 30 minutes and the two messages rotate. So timer A runs at 7:00 and timer B runs at 7:30 and so on. But if I set them both to 30 minutes they both run at the same time every half hour. Is there any way to alternate them?
If they are short enough, you can use the $(random.pick 'thing1' 'thing2')
So I would have the timer send the command, and the command would pick one of the messages to run?
My timer doesnโt seem to work? When Iโve been steaming the bot doesnโt post anything ?
Also can I have a message flag up on screen when Iโm streaming?
@lament blade whats your settings? The requirements must be fulfilled before the bot posts the timer
So when you set it to 5 minutes and 10 chatlines,
There must be at least 10 chatlines in your chat and at least 5 minutes must have passed
@thorn crystal timers cannot trigger a command, you would use that variable directly in the timer
So if 5 minutes passed but only 5 chatlines have been delivered the timed message will be posted as soon as 10 chatlines are in chat @lament blade
So how exactly do you use a variable? I've never used them, and typing them in the chat like it's a command doesn't seem to do anything.
Thatโs an example of one
So where the requirements met? @lament blade
@thorn crystal the variable has to be in the command/timer response. These variables are wha tthe bot interprets, and turns into something else
My friend was commenting in my stream earlier but it didnโt show. Would it show on my chat as well as others on their screen?
Ahhh....so you create a custom command and use the variable in the response, or set up a timer with that variable in it. I see.
If I was to type 5 lines of one word to test it should it do it ??
If you are online right now sure
Dosnt work while Iโm offline maybe Iโll have to try it tomorrow
according to your screenshot, you ahve a 30 minute delay inbetween messages while offline
If not the offline timer requierment is 30 min as seen in your exsample @lament blade
the 5 chat lines have to be met in the 5 minutes before that timer triggers for it to fire
if they are not met, it resets, and won't fire for another 30 minutes
Ahhh I see ๐ what would you recommend it to be set at for online?
Where can i get an inv code?
@radiant pine The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.
Please wait and stay tuned for the open beta.
Thanks for your help ๐ Iโll play around again tomorrow maybe reduce timers and see if it works
Oh so you cant get any ?
Negative
@lament blade it just depends of your chat. If no one chats probably long timer 0 chatlines . If some chat , 5-10 lines per 10-30 minutes
Theres no way to get a code
Oh ok
@radiant pine yes negative means no. So no code
But at some point there will be a open beta
Ok because i asked if there was no way and he said negative so i assumed
Just be patient! 
Ok
How do I get the code?
@torpid juniper The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.
Please wait and stay tuned for the open beta.
Ok
My cureency is glitched and not working
What's upp
O my gosh
@torpid juniper what's up
@nocturne pelican how come I nvm
I need a code can anyone look at my text jees
@harsh gorge The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.
Please wait and stay tuned for the open beta.
@lament blade in what way is it glitched?
can you be more specific? does your bot react to commands? and how is your currency involved in your problem?
@lament blade try parting the bot from your channel, log out of SE, log back in and join the bot back in.
Is there a way for me to stop users giving each other loyalty points?
turn off the !givepoints command
@torpid estuary I did
thanks @narrow coyote
@lament blade Did you import from another bot? you have some duplicate commands, and commands that have variables that are not SE variables
well, looks like you will need to go through your custom commands, and delete the duplicates and you will need to change the variables on the commands that have invalid variables
If you go to your SE dashboard you will find the chat commands on the lower left. Click there and then on the tab "Variables" to get a list of the correct variables to use in your commands @lament blade
do loyalty points not auto go to people who are already following/subbed after you set it up
or do you have to manually set points for people who are already following/subbed
you would need to manually give them points, or have a .csv with user points, and import the points
How do I get a wizebot
I would suggest using the StreamElements bot
hey I'm a mod for Nomakk and we haven't been able to see his chat stats page. his old name was Nomakk_BGR. any way he can get that updated?
also would getting a name update change any the points people in chat have?
Can someone tell me how i can add a box where are the actuall subs listened?
like "Overall 150 Subs"
or a overall subcount
@warped salmon we have to manually fix the page. I'll ask someone to do it
@late gulch there's a widget for that in the overlay editor.
cool, thank you!
Anyone there?
@pine hemlock name of it?
How do I see the redemptions I've done from other streams?
Hello, i download streamelements ground control program. but where i find it JTW Token?
I need an invite code
i have searched through all the settings but i cannot find where to change the camera
anyone got any idea how to do it
@lament blade You can find your JWT token on your account channels page: https://streamelements.com/dashboard/account/channels
(Don't forget to click on "Show Secrets")
@carmine vapor The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.
Please wait and stay tuned for the open beta.
@eager urchin What are you referring to?
Goddammit just as I was about to type it kite 
lol
Well im using OBS for the first time and i found where to change my speakers and mic over but i cant find the settings for my web camera
You need to add a video capture source
should be called Video Capture Device
If you are not familiar with OBS, we have some stuff here that should be helpful https://www.obs.live/
Why are you trying to add xsplit broadcaster as a video capture device
im not
i wanna add my camera but that keeps coming up as apparently my video capture device
if your web cam does not show up in the device drop down, not much we can do about that
thats literally what I said 
@eager urchin You realize Xsplit and obs are both broadcasting software right?
seems someone unplugged my camera for some reason
yes but its been suggest not to use xplit
Then why are you adding Xsplit into your obs then ? 
You should probably just uninstall xsplit 
but I am pretty sure xsplit can be used as a "virtual camera" so it will show up in OBS as a video source
@narrow coyote But then why would you use 2 broadcasting softwares for one webcam 
Some people are into some weird shit 
agreed
now does anyone have a suggestion on how to display the game. im enjoying messing wit this






