#helpdesk-twitch

1 messages ยท Page 342 of 1

low spoke
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Gonna try a few stuffs then...
I can make command talk with the overlay theme (that is gonna be used on obs), all that, right??
I can really customize at my own will and still have all things on the cloud, and not having new followers lose the follow points because the stream is offline

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And also do my own script using custom.api

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Need need to keep an internal base of users depending of what im gonna do

zenith widget
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I'm not sure what you mean by "command talk with overlay theme" KiwiConfused

low spoke
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And ground control allows me to use my own bot name

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I mean..
!hug @zenith widget
and that will appear a gif on my own screen

zenith widget
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its just a shell name of streamelements really - it uses the same commands SE bot does.

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If you find a way to do that command, let us know cohhWow

low spoke
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Custom commands and stuffs interact with overlay

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oh LUL

zenith widget
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but by default at the moment, it can't happen UNLESS you use

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Stream store items

low spoke
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I see

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So commands are still not trigering events on overlay

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gonna check that, yeah

zenith widget
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For example you can have a stream store item that can be redeemable via chat and make a command have it like so:
!praisethesun
Command response in dashboard: ${reedeem praisethesun}

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make sure the stream store item is set to "stream perk" and you have the store redemption widget on the overlay @low spoke

late gulch
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Can maybe someone help me with the alertbox? atm the box is working but it dosnt shows correctly look at screen and i dont know why

gentle imp
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u need to set size to 1920x1080 on the browser source @late gulch

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then u can trim it down holding control if i'm not mistaken

late gulch
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okay

gentle imp
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if your canvas is smaller than that, then press ctrl+f to make it fit the canvas

low spoke
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Thanks @zenith widget

shell mantle
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where is invite code on Mobile streamelements

nocturne pelicanBOT
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@shell mantle The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

shell mantle
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:(

ornate lichen
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๐Ÿ˜ฎ open beta ๐Ÿ˜ฎ

low spoke
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@zenith widget the redeem, that would appear on my profile store page, which is "not good", anyway to disable the store page?

zenith widget
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No.

low spoke
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I see, thanks

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Maybe create a widget to interact with command, well, gonna think about it

junior pasture
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Hello, is anyone available to help me out a bit please?

narrow coyote
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its best to just post your problem or question

junior pasture
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ok np sorry

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Basically my friends kept telling me to make a donation link for my twitch and so I did using the streamelements tipping link. However, when someone goes to donate to me it shows them my email rather then my Twitch name. Is this an issue with one of my streamelements preferences or something with my PayPal?

winter zenith
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@junior pasture you need to make a PayPal buisness account for that

narrow coyote
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you would need to make your paypal account a business account

winter zenith
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Only with a paypal buisness account it showes the name of your "shop/store" rather then your full name

junior pasture
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woud it be put under a sole trader business?

winter zenith
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I am not sure I understand what that means

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It has the same conditions as a normal account has

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No extra billing/fees

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You also can pay stuff using this account

junior pasture
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ok I'll look into it some more than. Thank you for your help I really appreciate it :)

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๐Ÿฅ”

winter zenith
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๐Ÿฅ” no problem kiwaplPolice

low spoke
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any widget documentation, so we can know what to use on JS side?

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sorry,, did ask on wrong section

compact pollen
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Hello im trying to figure out how i can give loyalty points to the a person who gifts a sub to the channel. Is that possible?

winter zenith
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@compact pollen type:
!bonus USERNAME 123
In chat

compact pollen
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hmm okay. But thats manual right? Is there any way to make it automated? I cant find a chat msg alert for gifted subs

narrow coyote
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there is no way to automate it

compact pollen
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Okay thank you!

narrow coyote
compact pollen
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Hope it will be added soon. Would be nice to have namikoYay But thank you for the help. namikoLoves

narrow coyote
ivory holly
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Hello, some1 here who can help me?

narrow coyote
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you need to post your question or problem first rgsWink

gentle imp
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explain us the problem

ivory holly
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sure

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when i try to make an record @obs live

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it says: unknown error

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when i click start

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so nothing happens..

ebon forum
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@ivory holly fresh install? you have to adjust the settings first. set the proper encoder, bitrate and path for the recording. the start button is for streaming, you need twitch (or any other platform) server and key to make that work.

ivory holly
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An unknown error occurred during recording.

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i just wanna record my desktop right now for an test and sure i made the option

ebon forum
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@ivory holly check settings first. then look into OBS logs, it is a regular OBS when it comes to internal functions.

ivory holly
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obs logs? how

nocturne pelicanBOT
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Can you please provide a log from your last stream. You can find this log in " %appdata%/obs-studio/logs " OR Help > Log Files > Show Log Files. You can simply drag and drop the log file into Discord.

late gulch
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Is there a way to delete this big bit icon on the alertbox? How to delete the Shark there was working wonderfull but now i have the problems with that really big bit icon there

narrow coyote
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you clear it from the alert, and make sure to check all your variations. Subs have 2 variations by default, and bits are all driven by variations

ivory holly
forest sluice
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I downloaded the stream elements app on my phone and is a ski g for a code, is it possible to get one? I run stream elements on my laptop for YT and havu g it on my phone would help

nocturne pelicanBOT
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@forest sluice The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

narrow coyote
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also, the mobile app is for IRL streaming from the phone

late gulch
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Ah perfectly thanks! โค

forest sluice
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So it doesn't work with YT?

ebon forum
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@ivory holly
This is how that looks like:
17:38:54.491: ==== Recording Start ===============================================
17:38:54.491: [ffmpeg muxer: 'adv_file_output'] Writing file 'D:/OBS - SE - Live/Video Records/2018-09-11 17-38-54.mkv'...
17:38:54.735: [ffmpeg muxer: 'adv_file_output'] os_process_pipe_write for info structure failed
17:38:54.735: [ffmpeg muxer: 'adv_file_output'] Output of file 'D:/OBS - SE - Live/Video Records/2018-09-11 17-38-54.mkv' stopped

I have no idea what that error is. @narrow coyote got any idea what died here?

narrow coyote
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it does, but its from streaming from your phone, what you said above does not sound like you are doing IRL streams that the app is designed for peepoShrug

forest sluice
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Ok that's cool thanks, was just wondering if it was the app version on the pc program

narrow coyote
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what PC program, Ground Control? its not, its from doing IRL streams from the phone

ivory holly
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any idea how to fix my problem? i stream from pc, btw its just giving me that error when i try to start recording..

narrow coyote
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Try a different output directory peepoShrug

ivory holly
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not working ๐Ÿ˜ฆ

ebon forum
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admin rights, change output file format and encoder

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otherwise we will have to forward you to the OBS forum with that error, this is nothing we can fix

narrow coyote
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what is the directory structure you are trying to output to, as that looks like the root of the problem here. also not running as admin could cause issues for it writing to any location requiring admin rights

ivory holly
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admin start no work

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i mean it works but not helping

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any nvidia grafic settings important?

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i use high end pc... cant believe there is a problem

narrow coyote
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NotLikeThis what do you have set as the recording path

ivory holly
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D:/OBS - SE - Live/Video Records

narrow coyote
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NORMIESREEE that is not a valid path

ivory holly
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lol

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where need to put it

gentle imp
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yeah try something without dashes, spaces etc

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d:\obs\recordings

narrow coyote
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the forward slashes make it invalid

gentle imp
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hmm good point xD

ivory holly
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D:/OBS/Recordings with no dashes, spaces also not work

gentle imp
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d:\obs\recordings should work

ivory holly
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d:\ instat of d:/ ?

gentle imp
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yeah

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\ instead of / on whole path

narrow coyote
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so, it looks like OBS does the forward slashes itself, and that is not the problem

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for whatever reason, the OBS UI is doing that, but I just used the same path you are using, and records without a problem

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I think your only option at this point would be to try a different encoder

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nvenc is not a good encoder anyways

ivory holly
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at my old pc that works totaly fine^^

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even if i use x64 its not working..

weary mist
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its likely that OBS might not be installed on the D: drive for everyone ๐Ÿ˜‰

ivory holly
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rly wierd

weary mist
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mine is on C:/ drive

narrow coyote
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that does not matter

gentle imp
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mine's on E: that really doesn't matter

weary mist
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something like that would only work if you have the D:/ drive/partition created

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by default, most people only have C:/

narrow coyote
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looking into the error on OBS forum, its either the output path, or the encoder for most users getting this error

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OBS wont let you pick the path unless it exists

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at least, it gave me an error earlier, now its taking invalid paths peepoShrug

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It seems like the error has to do with the file not being able to be written peepoShrug

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The more I look up the error, the more confirmation that os_process_pipe_write for info structure failed means it is not able to write to the location you have specified

ivory holly
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and how can i fix this? sorry

narrow coyote
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From what I am seeing, you need to pick a different recording path, to a location that OBS will be able to write to.

ivory holly
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i have it installed at :d

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so where should i pick that path

narrow coyote
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Not sure, it does not seem to be the most straight forward error. Seems like you will just need to test various locations to see if you have a path that it works with

ivory holly
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well, thanks anyway

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maybe next patch helps..

narrow coyote
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if you look up the error, like the forum post above, this error can happen on any version of OBS, and does not seem like something that a patch can magically fix, especially if its related to it not being able to write to locations on your system

ivory holly
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well i have no idea how to fix that

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i installed obs tons of time

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always worked like i made option

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this thing is just bad..

narrow coyote
ivory holly
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any idea how i can test my ssd is working?

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it should...

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i have installed programms

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i mean.. how can i proove this

narrow coyote
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the SSD manufacture should have software that gives the health status of the drive, as well as run tests against it

ivory holly
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maybe its about the level? i use auto

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but when i change it to other it says make sure your drivers are up to date (which i always check) but should this not be able to pick up? i mean choose different level?

narrow coyote
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No idea what you are talking about

ivory holly
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profil Main / down level auto/1.0 and so on

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with cbr

narrow coyote
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cbr = constant bit rate, and is the rate control for the bitrate

ivory holly
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i know though this could help maybe

narrow coyote
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the profile is related to the x264 encoder settings, should have nothing to do with your problem

ivory holly
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when i chage it 1.0 - 4.0 it says update or check driver, when i go 4.1++ or auto it says the error you found at forum

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ok

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well thank you

narrow coyote
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what setting exactly are you changing to see this?

ivory holly
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the level

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there is 1.0 1.1 ... 4.0 .... 5.0 5.1 and auto

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well cant find a solution

narrow coyote
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are you still using nvenc, because I have no idea what level you are talking about

sage quartz
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hey, can i share BBC sound effect database in sfx share?

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it has 16k sounds in wav format

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some are good for streaming, some for background sound

ivory holly
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yes nvec

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well gtg, thx you (it works same option just different folder on other pc)

narrow coyote
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yeah, I cant help you with those settings, I don't use that encoder, so I have no idea what the level refers to

ivory holly
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should work with both^^

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cya and thx

narrow coyote
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there is no "level" for x264

orchid nova
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is there someone here that could help me with something? I would like to message in privately if that's possible aswell.

zenith widget
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What is the issue?

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If we knew this, maybe we could point you to the right person?

orchid nova
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I will pm you one secon.

zenith widget
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Sorta sorted in DMs โคด

sullen dock
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please help.

zenith widget
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You song queue is full.

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Or he has requested a couple of songs and can't request more until his song slots have passed

pulsar gulch
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Hello

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I just create a chat command but when i type it in my chat is not working

torpid estuary
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Hey, is the SE bot in your chat? And did you use the correct !command with the "!" in front?

pulsar gulch
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yes

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now my whole stream elements is not working .. like the ! commands ..

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and im live .. god :/

elder sorrel
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Have you already tried parting the bot from your channel & joining it again?

zenith widget
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Bot is there

pulsar gulch
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and is setted for both offline online stream

zenith widget
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That doesn't show much

pulsar gulch
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cd are defualt

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5 and 15

zenith widget
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Did you add it via the chat command?

nocturne pelicanBOT
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You can make changes to custom commands in chat with!command add/remove/edit/options/show Valid flags for !cmd options are: -cd (number) -usercd (number) -cost (number) -level (number) -type (say, whisper or reply) -count (number). --- Example: !cmd options twitter -usercd 60 -type reply -level 250

pulsar gulch
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Yes

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i added a link in that command

torpid estuary
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Also did you try americans suggestion of parting and rejoining your bot?

narrow coyote
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its responding to other commands, seems that is something not configured correctly in the command not responding

zenith widget
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Remove the command from the dashboard and then add it again.

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Most likely you've made the command whisper only or reply or something

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without actually giving a FULL screenshot of the command settings from the dashboard we can only assume

pulsar gulch
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I added like other commands

zenith widget
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So it has never worked, right?

mortal ibex
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anyone know why my activation email for g2a pay hasnt came on my email? any help appreciated. Thanks in advance

weary mist
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check to make sure you haven't already created an account with G2A

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if you have an account, then it would link with that, and you don't need an activation email

mortal ibex
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oh okay thanks

bright agate
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Hi I was curious how and if I can get an invite code for the early access app on Android?

nocturne pelicanBOT
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@bright agate The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

bright agate
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No worries thanks

pulsar gulch
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@zenith widget right , never worked just added it today

zenith widget
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@pulsar gulch I'd suggest to remove the command via the dashboard and then add it again.

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via dashboard

pulsar gulch
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what do you mean from dashboard ?

dense laurel
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when making an alert video does the framerate matter? As in can it be 30 or 60 fps r does it need to be 60 fps

zenith widget
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@dense laurel I think it matters to an extent when your PC tries to load the video via the overlay

pulsar gulch
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Oh yea i was doing it from here before

dense laurel
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@zenith widget the reason I ask is I know the overlay needs to be 60 fps so wasnt sure about the video

zenith widget
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well when you add the overlay to OBS you can set its framerate from the properties as well

narrow coyote
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The overlay does not need to be 60 fps, you can set the overlay to whatever fps you want, its just 60 will be smoother than 30

pulsar gulch
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i did it again and it's still not working .. i really don';t know what's wrong cuz this never happend ..

torpid estuary
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@pulsar gulch try deleting the command and enter this into your chat please:

!cmd add !freedono Support me and the cancer charity for free by going to: https://rechaaarge.com/zwengtube

Get back to me and tell me if that worked.

pulsar gulch
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it says it's allready a command .. but i dont have it in stream elements..

silver ibex
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@stuck hamlet Any update on the HypeCup bounciness being disregarded on the initial token dump? I pretty much end up with just a couple of tokens in my cup by time it's done reloading now because they all bounce out at the same trajectory..

torpid estuary
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@pulsar gulch then please try typing this first:

!cmd remove !freedono

and then type the code i posted above

gusty grail
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just wondering if for media request they could change the first song in queue to say "playing next" instead of "playing right now" when using !when. Nothing serious, but just something i noticed ๐Ÿ˜ƒ

pulsar gulch
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@torpid estuary @pulsar gulch an error occurred while deleting your command, please try again later or use the website

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i get an error trying to delete it

torpid estuary
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Please try adding a variation with another name via chat for now, will look into the problem with the old command later. for example try this:

!cmd add !freed Support me and the cancer charity for free by going to: https://rechaaarge.com/zwengtube

pulsar gulch
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that worked Void

torpid estuary
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and does the command work too?

pulsar gulch
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wait .;. it added it but i can't use it

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nope

torpid estuary
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ok, thanks for trying that, i will try to figure out what went wrong.

pulsar gulch
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ok thank you ๐Ÿ˜ƒ

winter zenith
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^ Sorted
Cancer was a Spam Filtered word

lament blade
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where do I find my JWT token ? i cant find it

nocturne pelicanBOT
lament blade
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thanks

frank merlin
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i cant find the jwt token

nocturne pelicanBOT
weary mist
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which was listed litterally 2 lines above your statement

frank merlin
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i just joined

mint moat
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hey guys! i rearranged some elements in an overlay and added a top cheer. problem is, the widgets that come with the overlay are in caps, ones i added are not. I've matched the text attributes to identical too. i think im gona go crazy. heres a screenshot

pine hemlock
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@mint moat Same font?

weary mist
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There should be an option in the text settings for forcing all caps

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@mint moat

mint moat
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jesus. guys i dunno how i missed this

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tytyty

weary mist
mint moat
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last question(s), can i group widgets? and cani add a grid for symmetry when arranging

weary mist
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group no, grid maybe?

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(logging in now to look xD)

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no grid, there is snapping, but thats it. BUT, there is the option to set exact locations, in the position size and style area

mint moat
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ooo i see it!

heady knot
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can someone help? im trying to set up redeems, or should i say, fix, ive got it all set up, but my redeems when i test them, are being repeated

pine hemlock
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Do you have more than one redemption widget? If you have more than one overlay in obs, you will hear repeat sounds unless you select "Shutdown source when not visible" in the browser source settings

heady knot
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i have several overlays saved for each scene i have, all with the same redemption alert, should i opt that shutdown source you mentioned?

narrow coyote
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Yes, you want that set on all the overlays, in every scene

heady knot
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thank you ill see if that works

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that works, thank you so much ya'll are saints โค

lime rose
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Hello there! I would like to know if there is a way to send commands to the Bot via whisper or some other "hidden" way

compact sundial
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Hello everyone, Q: how do I update/fix my chatstats page?

Currently it's giving me error 404, and it seems that there is a valid chatstats page with my old twitch name instead.

winter zenith
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@lime rose you can only recive answers/reply from the bot per whisper not give commands via whisper

narrow coyote
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@compact sundial a staff member will need to fix it for you

lime rose
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@winter zenith Thakns.

winter zenith
bleak kite
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Does the new app on Android allow internal streaming

narrow coyote
frozen jetty
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How do i copy any paste my tipping page link into my channel? no option as video shows

weary mist
bleak kite
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How do I get a code to try the new app on Android

narrow coyote
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If you go into tipping settings, panel setup, you just click the link and it will copy to your clipboard

frozen jetty
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yes but i do not know where to paste the link

nocturne pelicanBOT
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@bleak kite The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

weary mist
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@bleak kite The application codes were all given out at Gamescom.

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There are some improvements being made, but we can't give out details as of yet, and more codes will come

bleak kite
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Okay thank you

narrow coyote
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@frozen jetty it goes into your panels on twitch

nocturne pelicanBOT
finite cove
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Hi everyone! Wanted to ask how to get my tipping page link after setting it up?

narrow coyote
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If you go into tipping settings, panel setup,

finite cove
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Thank you so much! ๐Ÿ˜ƒ

narrow coyote
cursive obsidian
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does streamelements have a way to have transparant background when uploadin a webm file in an overlay ?

narrow coyote
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webm itself supports transparency, so as long as the source has transparency it will work in the overlay

cursive obsidian
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thats weird ๐Ÿ˜’ ... If I import the file into my obs is has no background.... but when I upload it into my overlay its black, oh well gonna try again tomorrow

narrow coyote
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are you using firefox? the browser could just not be displaying the transparency correctly

cursive obsidian
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chrome

narrow coyote
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The only other way it would display black is if the source did not have transparency

cursive obsidian
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now this is even weirder.... I'm trying to use a green background in de webm file (as a temporary fix)... now when I playback on my pc, its all good... Logo + green background is all fine.... now when I upload it into my overlay, it is just blank... Im just doing some tests atm, to make some animated overlays btw

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Ill try another browser tomorrow... if it doesnt work Ill ask to contact someone here, thanks in advance

unkempt sleet
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How do I use it

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I am confusion

narrow coyote
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wut Use what?

pine hemlock
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:)

steep hound
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so... ive watched some videos by SE and attempted some of the basics that are shown. im still completely lost as to how to set up SE for myself, any useful advice or tips would be much appreciated

tired ingot
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Who would I talk too about going into the sellout channel?

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I met all of the requirements BUT from what I can tell I didnt make it in :/

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Unless im missing something.

zenith widget
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@tired ingot if you've recently applied i'd suggest to wait a bit.

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Unless you are missing something for it

tired ingot
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I applied last week

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And I have everything listed.

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I reapplied again today

zenith widget
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@steep hound well what are you struggling with?

steep hound
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the actual set up of the overlays and such

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when it comes to this stuff im complete noob

zenith widget
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You use one of the premade ones or just make your own by adding images videos widgets.

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Adjust the alert widget to your liking

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Save it and get the link to it.

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Add to OBS and thats it.

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Which part are you having an issue with?

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@tired ingot So I just checked, and either you have not met the requirements or you are not added yet. I would suggest to wait for now since you reapplied again today. Just make sure you have met the requirements.

tired ingot
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Alright.

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Ill be back inna week lmao

steep hound
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so, im using a preset for gta. there is an in game mode that shows the game and all the overlay and such. what its not showing is the actual game itself. have i messed up a setting or something?

zenith widget
steep hound
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lol

low bloom
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Why doesn't the !watchtime command work?

zenith widget
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@low bloom What do you mean it does not work?

low bloom
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Shows 0 time

zenith widget
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@steep hound Well the overlay provides images. If you've added it to OBS, then you need to also add the game source to OBS as well.

nocturne pelicanBOT
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@low bloom 10 minutes of watchtime are given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled for watchtime to work properly. There is no direct link between watchtime and all-time points. It canโ€™t be calculated from the amount of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in chat at that time. Giving points to a single user does NOT affect all-time, only when giving to all in chat.

steep hound
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oh, ok thanks

low bloom
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So if I enable loyalty now will the previous watch time get added?

zenith widget
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@low bloom No.

low bloom
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Ok

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And even tho I'm mod I can't use kappagen

zenith widget
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If you are a mod for someone else and have access to the dashboard, you will have to make sure the command is set to Mod level, as I think by default its set to Super Mod level.

low bloom
#

Oh thanks

rose copper
#

How can I get an early acess code to the mobile app?

nocturne pelicanBOT
#

@rose copper The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

rose copper
#

Oh :/

#

I was using ace before which is the old app. But I saw there's a new one. Was hoping to upgrade. But I'm I the US

zenith widget
#

Gamescom is over for a some time now. At the current moment we don't have other codes to give out and just stay tuned for open beta

naive pecan
#

Does the configuration page of "StreamElements Leaderboards" not work? It won't let me select options and when I click "save" it resets the few options it does let me select.

zenith widget
#

Are you talking about the Extension? If yes, I'd suggest to make sure you are logged into the SE Dashboard first then try to change the settings of the Extension

naive pecan
#

so the extension requires SE dashboard?

zenith widget
#

Just make sure you are logged in.

low bloom
#

Can I enable loyalty if I'm mod?

nocturne pelicanBOT
#

@low bloom
Chat/Bot Levels
100 - viewer
250 - subscriber
300 - __regular __
500 - moderator (twitch mods automatically placed at this level)
1000 - super moderator
1500 - broadcaster
Dashboard Manager Levels (least to most access)
Bot Supervisor (can add super moderators from dashboard)
Editor
Full Access
https://i.imgur.com/s61Liry.png

zenith widget
#

@low bloom If you are a bot supervisor on their dashboard, you should be able to.

low bloom
#

IDK I have that sword badge

zenith widget
#

Do you have access to their SE Dashboard?

low bloom
#

What's the command see I can do or not

naive pecan
#

I logged into SE Dashboard but I still cannot update configuration

zenith widget
#

@naive pecan Did you refresh the settings page of the extension after you logged in? I'd suggest to close it, clear your cache just in case and then trying. If it doesn't work again, uninstall the extension and then install again,.

#

@low bloom Most likely you don't have dashboard access as the streamer needs to provide you an invite link to edit stuff on his SE Dashboard

naive pecan
#

reinstall of it worked, ty

low bloom
#

Oh so I can't enable loyalty?

zenith widget
#

I assume at this point you don't have dashboard access, so no

low bloom
#

any command that he can type to enable so that he doesn't have to open the dashboard

zenith widget
#

No.

nocturne pelicanBOT
#

@low bloom To invite managers to your dashboard, Click on your Channel Name at the top of the dashboard and scroll down to Settings. Click the drop down arrow to expand your channel managers and then create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control) Check this video out for more help: https://youtu.be/zl_h-ttZDF0

low bloom
#

Ok cool thanks

naive pecan
#

Another question, it automatically updated all gifted subs, but not any bits or subs themselves? Is that normal

#

and is there a way to manually update the extension

zenith widget
#

When was the first time you've logged into our Dashboard?

naive pecan
#

literally right now. so honestly i was confused it even showed gifted subs, that's why im asking

pine hemlock
#

The extension wont show data prior to you using our service.. as for the gifters thing.. bingShrug might just be how the api functions

naive pecan
#

oh strange, it actually is missing like some gifted subs but has a majority, but alright thanks for the answers

#

*wait, so no way to manually update?

pine hemlock
#

Dont believe so, no. It will track from this point onward automatically

naive pecan
#

thanks!

wanton jetty
#

Was going to enable it ๐Ÿ˜ฆ

winter zenith
#

So as soon as some sub alerts came up or Gifted subs it will be there

wanton jetty
#

saturday got swollowed

zenith widget
#

Weren't you using the new twitch layout?

wanton jetty
#

i was

#

before it was reversed

zenith widget
#

So they removed their redesign? Good.

If the extension is cut off like that, its not something we control. Its the border of the panel and most likely something is cutting it off.

wanton jetty
#

Yes there redesign was reverted a week or so ago

#

but its being cut off and iv no idea why

zenith widget
wanton jetty
zenith widget
#

Judging by your grey bar(mine is still purple) you are using a Stylish

wanton jetty
#

theres so much cut off.

#

FFZ

clever mango
#

Looks fine here as well with FFZ. Also checked in incognito with no addons and it also looks fine there.

winter zenith
#

Seems your browser is configurate wierd @wanton jetty

cedar fulcrum
wanton jetty
#

Zooming in an out doesnt change the issue either :/

clever mango
#

does incognito fix it?

wanton jetty
#

Can you send me some screenies of your ffz incase iv enabled something in ffz

#

Still cut off in incog

zenith widget
#

I don't use FFZ on my work laptop

wanton jetty
winter zenith
#

Clear Cache?

zenith widget
#

This is a browser problem.

#

Something is scuffed with it as it shows 4 panels on 1 row

#

while the standard is what? 3?

wanton jetty
#

Resolution changes the amount on screen

cedar fulcrum
wanton jetty
#

^

winter zenith
#

Doesn't matter for him it still looks fine GWcmeisterPeepoShrug

zenith widget
#

The squish is something on your side. I would factory reset your browser

winter zenith
#

^

zenith widget
#

or delete the panel

#

and readd it

wanton jetty
#

Already tried that though

#

my padding between the "panels" is weird compaired to @cedar fulcrum's ๐Ÿ˜ฆ

#

iv got WAYYY more padding

#

^ incogn mode btw

winter zenith
#

Do you have another browser?

#

Check it there too

cedar fulcrum
#

Check your Browser, if it is updated to the latest version

wanton jetty
#

Edge Kappa

winter zenith
#

Try it

cedar fulcrum
#

Try Firefox

wanton jetty
#

Chrome is master race ๐Ÿ˜„

cedar fulcrum
wanton jetty
#

I spit on le firefox

cedar fulcrum
wanton jetty
#

Looks fine in edge ๐Ÿ˜ฆ

#

WHAT DA FAK

zenith widget
#

Factory Reset your chrome

wanton jetty
#

BUT MY GLORIOUS ADDONS

cedar fulcrum
#

I think you added something into your Chrome which scuffed it

wanton jetty
#

๐Ÿ˜ฆ

zenith widget
#

DO IT yamero

winter zenith
#

We told you like 5 times now @wanton jetty wut

#

It's your browser

cedar fulcrum
#

I use only Chrome and got BetterTTV and FFZ

winter zenith
#

Probably "Glorious add-ons" that causes this in the first place ๐Ÿ˜›

zenith widget
#

BTTV+FFZ+uBlock is every twitcher's needs

#

nothing else

wanton jetty
#

Is there anyway to make FFZ the "primary display" i hate that BTTv decides whats better, BTTV has nice features but i spit on it... ๐Ÿ˜„

winter zenith
#

Yes

#

Better FFZ add on

wanton jetty
#

Ok so i reset my browser and it did JACK ALL ๐Ÿ˜ฆ

zenith widget
#

Reinstall then

#

or better, did you restart your PC?

cedar fulcrum
#

Show us the FFZ you use

wanton jetty
#

one from the site

winter zenith
#

So you probably have a chrome extension that is outside of chrome GWcmeisterPeepoShrug

#

Wich messes with your settings I assume

zenith widget
#

Windows has hard cached the old design @wanton jetty most likely - restart PC after the reset of Chrome

winter zenith
#

Since a factory reset should have worked since there are no add ons like in incognito mode

zenith widget
#

I've seen it happen

winter zenith
#

Do what keizar said

#

He Smart

#

He Loyal

wanton jetty
#

Im uninstallings :/

#

FeelsBadMan

#

Brb gunna reboot this peice of shit PC and throw myself through a window NORMIESREEE

cedar fulcrum
vital wyvern
wanton jetty
#

Well time to wait 20 years for it to boot

winter zenith
wanton jetty
#

Not TOS, TFUE jumps out of his window why can i jump out of mine

winter zenith
#

Sounds like you need a new pc

wanton jetty
#

Grandted theres a 3 floor difference lol but he does ot fine

#

Im sure a jump out of 3 story high pub window will be great

#

If TFUE can do it

#

So can i

vital wyvern
winter zenith
#

So how's your pc going? ๐Ÿ™„

wanton jetty
#

ITS ALIVE

winter zenith
#

Reinstall chrome and let us know how it looks

wanton jetty
#

Oki

#

Waiting for everythin to initalise 1st :)

#

When your pc boots and logitech wants you to do a Survey monkaGun

prisma inlet
#

hay there I need some help finding the jwt token I have no idea there it is....

nocturne pelicanBOT
vital wyvern
#

and hold on, il give you a screenshot too

wanton jetty
#

WHADAFAK

zenith widget
#

newest update

wanton jetty
#

๐Ÿ˜ฎ

#

Well i must of been miles behind lol

zenith widget
#

Chrome doesn't force you to update unless previous version is deprecated

#

its like 2 weeks old

#

ok, so just go check your panel

wanton jetty
#

iv not updated in like 2 years

zenith widget
#

if its not fixed, twitch support

vital wyvern
wanton jetty
#

WE FIXED IT BOYS

cedar fulcrum
wanton jetty
#

for direct link

zenith widget
#

@wanton jetty The link is present in the command he was linked to

wanton jetty
#

๐Ÿ˜ฎ

upper cedar
#

Can I get a code for the Android app? Thx

winter zenith
#

!Code @upper cedar

nocturne pelicanBOT
#

@upper cedar The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

winter zenith
zenith widget
stark plinth
#

hi there, i cant seem to download the streamelements desktop app or login to streamelements

zenith widget
#

I assume you can't login when you click on "Connect with Twitch"?

stark plinth
#

yes

zenith widget
#

What browser are you using? @stark plinth

stark plinth
#

firefox, but i've also tried using gc and ie, same issue

median oak
#

.

zenith widget
#

@stark plinth You may be having ISP issue or your Router/Firewall is blocking your connection to the twitch API and GC download link

past cosmos
#

Hi guys, just curious, is it possible to let people "buy" kappagens using stream currency?

#

(Right now only our mods can use kappagen to avoid abuse)

zenith widget
#

You can set command cost on it - this subtracts loyalty points

#

Its a good suggestion to also have a global and/or user cooldown on it.

past cosmos
#

Hmmm, I'd not want it to cost the mods, and we like to spam them during celebrations. Maybe I'll make a SE Ideaboard post about having it as a purchaseable thing without having a command cost so users can still do it but at a high cost, while mods can still use it regularly.

#

Thanks for the info though, appreciated!

zenith widget
#

Unfortunately, mods can be except from cooldowns, but not points, so maybe the idea here should be having an option to have mods except from loyalty points usage/cost ๐Ÿ˜‰

#

easier thing to implement, then the previous one if you ask me

past cosmos
#

Hmm, maybe! Not a bad shout ๐Ÿ˜ƒ

winter zenith
#

just pay your mods for the ammount of work they do! @past cosmos reeeee

past cosmos
#

Although I would imagine a store item would be nice too - just so people know it's there!

#

Haha, I actually am one of those mods ๐Ÿ˜‰ I'm a mod for my gf who is an art streamer, so doesn't really have easy access to "compensate" points as she's always hands-on with the artwork. Still, I can see merits in all the suggestions here and I've learned something new too.

#

If I'm around I can bonus the mods some points but if I'm not around, Sarah would just see bonusing mods as a hassle that takes her away from actively streaming xD

zenith widget
#

get dashboard access - set your self as super mod - use !addpoints command freely HandsUp

winter zenith
#

@past cosmos well if you are that close with her she should make you a Super-Mod

Me and my BF have it that way. We made the "bonus/ addpoints" command only for SuperMods instead of Brodcaster

#

that way the SuperMod can Bonus himself (Or others) points and normal mods cant

past cosmos
#

Aye, I can do it but not always around as I only get to work from home 2 days a week

winter zenith
#

so not having enough poits for kappagen as a mod isnt an issue anymore

#

maybe there is another Mod who is more often around who doesnt abuse the system

past cosmos
#

Naw, we don't want to give them super mod status, but again I appreciate the thoughts! Our users who spent a lot of time saving up points would get a wee bit annoyed if we just swamped ourselves with points above and beyond them xD Silly but that's twitch communities for you ๐Ÿ˜‰

#

We shall mull it over!

#

Thankfully there are lots of other ideas we have for the store at the moment, this was just one we were considering and were curious about ๐Ÿ˜ƒ

nocturne pelicanBOT
past cosmos
#

Perhaps I can make a command that forces StreamElements to use !kappagen ...

zenith widget
#

Makre sure to post any ideas you have there

past cosmos
#

Way ahead of ya ๐Ÿ˜‰

zenith widget
#

the bot can't call its own commands

past cosmos
#

But I don't know if that's the request I need or not xD

#

Dang

steady monolith
#

is there a way to have a custom command where it activates an alert?

strong kernel
#

Yup. You can create a free item in your stream store and create a custom command to trigger it, and it'll play a gif/video/image and a sound.

steady monolith
#

I have that now but the only thing is that it requires the redeem command in front no?

strong kernel
#

You can create a custom command with the ${redeem} variable. So you can make command !example respond with ${redeem example}

#

With example being the name of the stream store item.

steady monolith
#

so instead of

!redeem lurk

i can have

!lurk

strong kernel
#

You can have !lurk pop up with an image and sound, yes.

steady monolith
#
  • So go into the commands
  • New command
  • Enter in the command i want
  • Response would be : {$redeem} "Store redemption name"

is that correct @strong kernel ?

strong kernel
#

Almost.

#

It's ${redeem storeredemptionname}

#

The same one you'd use for !redeem ____

steady monolith
#

oh okay

strong kernel
#

So if the original command is !redeem lurk then ${redeem lurk} is how you trigger it.

steady monolith
#

Sir/lady you've been the upmost help ๐Ÿ˜›

strong kernel
#

I am indeed a sir and you're most welcome.

steady monolith
#

well thank you kind sir ๐Ÿ˜ SEheart

heady knot
#

keep in mind that when you name the redeem, people will need to type that, so try to keep it short, i'm running almost 60 rght now and ive narrowed them down to characters, so joker1, joker2, joker3, etc, instead of the actual phrase

#

come to think of it, as long as your stream elements is linked to obs, you don't need a store redemption widget

#

i got rid of mine and they still work fine

winter zenith
#

@heady knot
You ca. Make "alias" for commands so they don't have to type redeem befor the item name

#

Ex: command would be
!redeem aSolidMeme
the variable would be
${redeem aSolidMeme}
so
!command add !meme ${redeem aSolidMeme}

#

So people type
!meme

And the item
aSolidMeme
Would be bought from the store

#

The reason you still hear the StoreRedemption Widget is probably because you have the widget in another overlay of yours and that overlay is in a diffrent scene @heady knot

#

So you didn't check the "hide if not visable" box in that Browsersource of your OBS scene. Meaning the alert still playes even though the Scene and Overlay you are in doesn't have the Store Redemption Widget

#

[also for the command work around for the store Items, the items must be set to "redeemable via chat" to work]

heady knot
#

I fixed that @winter zenith

#

I did check it last night when it was said

rough jacinth
#

Is everything is okay with "Ground Control"? I downloaded this app yesterday. And trying to use Song Request feature. It works really weird. For example hotkeys in settings dont work

winter zenith
#

@rough jacinth GC is a older version then our Media Request feature. We are currently working on GC 2.0 where MediaRequest will be integrated and fixed. For now we advise you to use Google Chrome for Media Request. Since there it works best!

rough jacinth
#

And there is no hotkeys, in chrome? @winter zenith

strong kernel
#

Unfortunately not. But we're looking to update GC soon โ„ข

stable trellis
#

What's the invite code I just now download the app

nocturne pelicanBOT
#

@stable trellis The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

stable trellis
#

When will that be

strong kernel
#

There is currently no set date for the beta. Just stick around and wait for the announcement.

stable trellis
#

I just downloaded the mobile app is the one I'm got it asks for a invite code

winter zenith
#

yes wich where given out at GamesCom

#

so now people have to wait for the OpenBeta

plain dragon
#

Where is the JWF token??

nocturne pelicanBOT
stable trellis
#

@winter zenith darn ok

heady knot
#

Can you make it so song playing feeds off Spotify? Currently using muxy but wanting a more flush varient

strong kernel
#

Spotify's TOS disallows use on Twitch.

#

That's why Streamlabs removed their integration (as far as I know) and why we aren't making one.

heady knot
#

Really?

#

Is that why most of my streams are being muted in the VOD?

strong kernel
#

Probably. ๐Ÿ˜ƒ

heady knot
#

So what's a better alternative?

#

That works with elements

strong kernel
#

There's no real way to know what's going to be hit by Twitch for copyright and get muted. You'll need to find royalty free music, probably on Youtube since it can work with our media request feature and display on your overlay.

#

Could also try indie songs and see if you can get permission to use from them.

foggy belfry
#

Guys I need help

strong kernel
#

Well you're in the right place, but feel free to ask the question, not just permission. ๐Ÿ˜›

foggy belfry
#

Well Iโ€™ve tried in OBS and Streamlabs and whenever I put a source into my scene to stream the scene stays completely black and idk what to do.๐Ÿคฆ๐Ÿปโ€โ™‚๏ธ I suck I know but I need help

strong kernel
#

What's your Twitch name? Not the full link, just the name.

foggy belfry
#

TheOfficial_HonestEvoXL

heady knot
#

Is the game open? If its not then the scene will stay black

foggy belfry
#

Iโ€™m using remote play to stream off my PS4 and itโ€™s loading up

heady knot
#

Tried window capture?

winter zenith
#

sounds like you have a aggresiv add blocker/anti virus on your PC @foggy belfry

heady knot
#

Uh oh

#

Dirty websites

winter zenith
#

if you refere to our Overlay sources as the "black screen" not the game footage

strong kernel
#

So it's PS4's remote play that you're trying to capture? And it's not about your StreamElements overlay?

#

Trying to make sure we understand where you're having the issue @foggy belfry

foggy belfry
#

No Iโ€™ve tried this on my old PC and it worked fine

#

I got me a new one and obs or streamlabs are not capturing any video from my PS4 remote play

heady knot
#

So the problems your new pc

foggy belfry
#

I upgraded the specs but all the same brand

strong kernel
#

If it's an issue with capturing your remote play you should probably reach out to OBS support.

nocturne pelicanBOT
#

@foggy belfry For the best OBS support, please join their discord where OBS devs and support volunteers are available all the time discord.gg/obsproject

lament blade
#

Hello, got a question regarding "Bonus points for following"

#

what happens if someone unfollows, and re-follows?

zenith widget
#

Nothing.

#

We track at least last 2000 to 10000 people that follow you and don't allocate bonus points if they try to trick the system

lament blade
#

Alright, wanted to be sure โค

#

Thank u!

zenith widget
unkempt sleet
#

How do I setup stremeelements to my ps4 twitch streme from my Samsung phone

#

?

strong kernel
#

Phones can't apply an overlay to a console stream. Consoles don't have the functionality to support overlays. You need a capture card to connect it to your PC and stream from there.

unkempt sleet
#

Om

#

Ok

wanton jetty
#

Unless your on XBOX theres a method for XBOX with overlays

#

@unkempt sleet

strong kernel
#

@wanton jetty He mentioned PS4.

wanton jetty
#

Ahh sorry i scanned it and saw you mention console >.<

exotic hinge
#

anyone answer why my stream only lags when i have the twitch dashboard open in the browser..

ebon forum
#

@exotic hinge never play your own stream on the same rig that you game/stream on, unless you have a monster rig. just stop the playback and that should help.

exotic hinge
#

@ebon forum so have it open but just not have the stream rolling

#

correct?

weary mist
#

yeah, I always hide/pause the stream if I have the dashboard open

atomic oracle
#

Righty, back here again. Have been told through Google play to get back in contact for an access code. Who would I need to speak to?

nocturne pelicanBOT
#

@atomic oracle The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

atomic oracle
#

Yes I'm aware bot! But I was told to get in contact again

narrow coyote
#

nothing has changed

winter zenith
#

no it doese not

strong kernel
#

Codes are not being given out at this time. Please wait for the announcement of the open beta.

atomic oracle
#

I left a review on Google play after having this before and got a response to get in contact through the discord to receive one. I'm assuming that was an automated response then?

weary mist
#

basically we gave all the available codes out during Gamescom. Because of that, we are waiting on the next wave until we get that round of testing completed, and the updates pushed ๐Ÿ˜ƒ Keep an ear/eye out here for more information. When more come available, I am sure they will go fast

atomic oracle
#

Ah okay, no problems

signal notch
#

how do I enable !game and !title commands in SE CB?

zenith widget
#

@signal notch By default they are broadcaster level.

summer mulch
signal notch
#

thx amigos

zenith widget
fair elk
#

anyone else have issues with stream elements overlays not loading in xsplit? anyone have any ideas how to fix it

narrow coyote
#

Do the overlays load in a browser? I am watching someone right now that uses xsplit and her overlays are working just fine

fair elk
#

yes they load in chrome fine

#

and other websites load fine on xsplit

narrow coyote
#

is your xsplit up to date? They had a bunch of problems with our overlays in the past, outside of that not really sure what to say, I dont have any experience with xsplit

fair elk
#

ill try updating it, thanks

coarse heath
#

Hello awesome SE helpers! I love the one window obs thing ya got goin on... was wondering if there might be a way to flip it horizontally so that my chat is on the left (closer to my gaming monitor for quick glancing). If not, np

narrow coyote
#

you can move the panels around however you want

midnight kestrel
#

Early acess code?

nocturne pelicanBOT
#

@midnight kestrel The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

midnight kestrel
#

Thanks

trim cloud
#

I've been having an issue since Stream Elements Live launched where the Activity Feed and Chat windows double up (but scaled) when I click them. Has this been reported (if so sorry!) and is there a solution? Here's a screenshot

#

If I refresh the widgets the doubling goes away, but comes back

zenith widget
ebon forum
#

@trim cloud try reconnecting your account (top menu, last button "StreamElements") - this is also where you can de/reactivate both activity feed and chatwindow.

narrow coyote
#

What version of OBS Studio are you using?

ebon forum
#

Solved my little error with activity feed being dead yesterday

trim cloud
#

I don't think reconnecting my account would help, I've had this on 2 different computers

#

I'm using the latest version of OBS (I update as each one is released) but this has been around for the last 3-4 OBS updates since the plugin launched

narrow coyote
#

well, this is the only report of this happening

trim cloud
#

haha, reconnect account window contents are doubled as well

ebon forum
#

This is really strange, we never saw that as far as i remember

zenith widget
#

First time seeing this reported as well

ebon forum
#

latest obs is 22.0.2 and the obs.live version from the screenshot is the latest public version

trim cloud
#

Stuff still doubles

#

It's curious, as I've had this on 2 different computers

ebon forum
#

looks like a scaling issue, no idea what could cause that.

#

even runs well for me on 4k and 125% windows scaling, so that is not borked

trim cloud
#

wonder if it's a dual monitor issue where the second monitor is a different resolution than the primary monitor?

#

I run OBS on a 40" TV in my workshop

#

at 1080

narrow coyote
#

I have never seen that, and I use 3 monitors all different resolutions

#

moving OBS between the monitors does not have an issue

trim cloud
#

Oh how I love finding an edge case bug ๐Ÿ˜‰

#

I figured it would be more common since I had it on 2 computers. But both computers have used the same monitors

ebon forum
#

nah, also triple monitor setup with a capture card cloned with some resolution magic here, also portrait mode etc, works monkaX

trim cloud
#

doh

#

Trying to think what other variables might be at play here

#

Don't think I have any odd display scaling going on

#

Let me check my windows settings

weary mist
#

I work with 3 monitors at 2 resolutions, lol, haven't seen this. We will need ALL the data you can think of

trim cloud
#

hmmm, may have one theory

ebon forum
#

i have 1080p 2x portrait + 4k main + 125% scaling + capture card mirrors main display but at 1080p, i would notice weird stuff ๐Ÿ˜„

trim cloud
#

wonder if the 150 text scaling is a factor, I'll disable that

ebon forum
#

i have 125% there. try to set it to 100% for testing

#

should not affect it, but who knows

trim cloud
#

just set it to 100%, looks like it may be the cause

#

But I'll have to reconnect my remote session, since changing display scaling changed that. I'm remoting into the workshop from my office

ebon forum
#

let me play around with that a bit, let's see if i can replicate that somehow

trim cloud
#

Looks like that was the culprit

ebon forum
#

nope, scaling from 125% to 100% and back works on the fly. meh

trim cloud
#

The issue has gone away for me now that I'm at 100%

#

I can try 125% now. Maybe the 150% it was at before was just too much

ebon forum
#

so this is windows scaling that is messed up. happens with a lot of software. let me test 150

trim cloud
#

125% reintroduces the issue

#

I'm using Windows 10 professional too, not sure if that factors in

ebon forum
#

i can't reproduce that on my rig. also win10 pro

trim cloud
#

odd

#

hate it when that happens! ๐Ÿ˜„

ebon forum
#

at least we know where to look for issues

trim cloud
#

At least I have it working now on my end, but my text and menu/settings stuff will be a bit harder to read

ebon forum
#

believe me, this is quite common, scaling messes up a lot of software

zenith widget
#

@trim cloud As a software dev who had to use Visual Studio on a scaled resolution, it messed up the actual text inside the IDE and my eyes hurt a lot NotLikeThis

trim cloud
#

oh yeah, I've had a ton of issues in my own development caused by scaling or dealing with different pixel density desplays

zenith widget
#

So its a common thing, not easily fixed as far as I know

ebon forum
#

running the display below the native resolution is a workaround

trim cloud
#

I would imagine it would be a massive headache to fix, especially if the same setting on different systems with roughly the same variables yields different results.

zenith widget
#

Its mostly Windows dependent as different versions of Win 10 handle the scaling differently PepeShrug

trim cloud
#

But at least I have a workaround on my end that should work. Settings and UI elements will just be a bit harder to read. They look good now, but I'm on my monitor at work remoting in. It'll look a bit different once I'm seeing it on the Sony TV

zenith widget
#

but i may be talking out of my ass, as there are other factors like monitor and GPU as well NotLikeThis but this will be reported regardless

ebon forum
#

may i ask you what resolution do you run? ultrawide or something crazy?

trim cloud
#

GPU could be a factor as well KeiZar

#

1920x1280

ebon forum
#

so this is 16:10

trim cloud
#

Landscape orientation

ebon forum
#

ugh

#

this might be why. i run 4K on the rig where i tested it, this is still 16:9 so scaling is different. i could not replicate that with 16:9 factor

trim cloud
#

yeah, sadly the TV in my shop is not 4k

ebon forum
#

try to set it to 1920x1080 instead of 1920x1280

#

so you get the 16:9 format. it will look stretched, but should work with scaling

trim cloud
#

sorry, it's 1920x1080. 1280 was a typo

ebon forum
#

monkaX ok, weird, 16:9 is common and well tested, should not make any issues

arctic tiger
#

can i get a invite code

nocturne pelicanBOT
#

The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

trim cloud
#

And thanks for looking into the scaling thing!

weary mist
#

basically we gave all the available codes out during Gamescom. Because of that, we are waiting on the next wave until we get that round of testing completed, and the updates pushed ๐Ÿ˜ƒ Keep an ear/eye out here for more information. When more come available, I am sure they will go fast @arctic tiger

arctic tiger
#

ok thanks

trim cloud
#

One note on the text scaling. Having mine at 150% made the OBS UI nice, but made the text in the SE plugin too large. Challenge now is that the text int he SE plugin may be too small to read on my shop TV at a distance. I noticed the Activity Feed widget has a text size slider. Being able to change text size for the chat widget might also be helpful.

weary mist
#

I believe that is something that is very much planned (highly requested)

primal warren
#

help

#

in the OBS browser source what should i put in the width and height?

#

nvm

timid cape
#

Hey, so I am on the stream elements spam filters page and it says "Filters Off", but when I go to my stream page its acting like it is on, how do I turn it off?

narrow coyote
#

Chat font scaling is planned, should be included Soonโ„ข

weary mist
#

@timid cape what are you seeing for this?

#

can you show what it looks like in your chat?

timid cape
narrow coyote
#

In your twitch chat NotLikeThis

weary mist
narrow coyote
#

what is happening

timid cape
#

Wanted to show both that it should not be firing the command

narrow coyote
#

you need to disable the command itself

timid cape
#

gotcha

#

Thanks, I would have never gotten that.

narrow coyote
timid cape
#

Question: Does the spam filters only work if the channel is online?

narrow coyote
#

should work as long as the bot is in the chat, and a mod

timid cape
#

Thank you. Forgot to mod the bot. FeelsChromosomeMan

#

nvm

lyric path
#

how do you start streaming on twitch

narrow coyote
#

If you have never streamed before, you might want to look into some basic getting started tutorials or guides

lyric path
#

no i havent

#

oh ok thank you

narrow coyote
lilac creek
#

hey guys, I'm having issue with my twitch chat in a certain overlay. It works perfectly fine in one overlay, but not fine at all in a different overlay.

narrow coyote
#

That is usually caused by adding the overlay at an incorrect resolution

lilac creek
#

I can make an overlay partial too, right?

#

as in, have an overlay not be a screen resolution but like 500x200

#

so I can move it around as my heart desires

narrow coyote
#

you need to add the overlay at what ever resolution you created it as

#

if you made an overlay that is 1920x1080 that is just the chat widget, you need to add it at that resolution, and you could move it around as you please. The alternative would be to make the overlay a smaller resolution

lilac creek
crimson gull
#

HeySTreamelements team, can I get some help? On my new channel, my leaderboards are infested by bots, how do I remove them from the Leaderboards list?

narrow coyote
#

and how does it look in the overlay editor? is the chat widget layer actually above the image layer?

lilac creek
#

it is*

crimson gull
#

@narrow coyote who do I contact for help?

narrow coyote
#

try refreshing the cache on the browser source

lilac creek
#

I did that multiple times already

#

just doing it again

heavy fox
#

Hey can someone help me?

#

Trying to change the Streamelements bot name

lilac creek
#

didn't work :/

narrow coyote
#

or ban them from your chat

heavy fox
#

KITE, can I contact a member for help?

narrow coyote
#

@lilac creek have you tried making a new browser source? if it is working in the overlay editor, should work in OBS the same

lilac creek
#

let me try again

crimson gull
#

@narrow coyote can I ban users from getting points?

narrow coyote
#

@heavy fox you didnt really say what you need help with

heavy fox
#

Trying to change the Streamelements bot name

narrow coyote
crimson gull
#

"attq" is ignored but still appears on the list

#

is that a bug?

lilac creek
#

nope didnt work :S

heavy fox
#

thats about as specific as I can get lmao

lament blade
#

Hello, i have a problem. Who can help?

crimson gull
ebon forum
#

@lament blade just post it, how can we help you?

narrow coyote
#

if you use things like !bonus or !addpoints the users will still get points from that

heavy fox
#

is kite the only staff here :/

narrow coyote
#

I am not staff

heavy fox
#

i assume you dont know how to help with changing the streamelements name ?

nocturne pelicanBOT
#

@heavy fox Custom bot name requirements

  • StreamElements bot modded and in chat
  • Active overlay with alerts
  • StreamElements tipping page in the panels below the stream (!panels)
  • Create a twitch account for the name you want to use
  • Ground Control app must be running

Steps to enable custom name

  1. Sign in to https://twitch.tv with the bot account
  2. Install and run Ground Control (!gc for download)
  3. Visit https://twitchapps.com/tmi/ and generate an oAUTH token
  4. Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
  5. Restart Ground Control (custom name may take a few minutes to take effect)

Mac does not currently support renaming the bot.

heavy fox
#

thx

ebon forum
#

not staff either, but we have enough people ๐Ÿ˜ƒ

lament blade
#

I will log into StreamElements with my twitch account. But when I add it between channels, you're connected to another account.
"The Channel you tried to add is linked to a different account." My English is bad ๐Ÿ˜ƒ

lilac creek
#

so @narrow coyote that didn't work for me either

heavy fox
#

ah there we go I have a mac thats why

lilac creek
#

i created a new browser source, chat's still not working :S

heavy fox
#

deuces streamelements needs better staff lol

narrow coyote
#

@trillamadude#2792 wut

ebon forum
#

@lament blade a) what language do you speak? we might help in a different one and b) each twitch channel has a unique login, you can add youtube to the twitch channel.

lilac creek
#

maybe you should be patient lol

#

(that was to the trillamadude guy)

narrow coyote
#

@lilac creek what version of OBS are you using? Might be worth trying to log out of SE site and back in, to get a fresh Twitch token

lilac creek
#

OBS 21.1.0

narrow coyote
lilac creek
#

lol

#

well uh

#

I never bothered updating it LOL

#

if it ain't broke don't fix it? ๐Ÿ˜›

#

you know what the problem is though?

narrow coyote
#

Might be worth trying the latest version, they did some major improvements to the browser source

lilac creek
#

I don't think it's OBS

lament blade
#

I want to use StreamElements, which can be a bot in my Twitch channel. I guess I signed in by e-mail before. But it is not my mail registered to twitch. I do not remember. That means you have access to another account. (I can speak Turkish, but I do not know how translate it is correct to use Google Translate.) @ebon forum

lilac creek
#

let me link you the source link for my chat

narrow coyote
ebon forum
#

@lament blade we have a turkish support channel. but i only speak russian, german and english, so my answer is for now: if you log in with Twitch, you will get access. Just do not try to add more channels, log in with the one you need.

lament blade
#

@narrow coyote thank u

ebon forum
#

@lament blade you see the twitch channel right below the red line? this is already added.

lament blade
#

yea

ebon forum
#

@lament blade and no you do not need multiple channels actually. you get the warning when you try to add a channel that has it's own account already.

deep steppe
#

ok, question, is says under chat commands that the !songrequest is controlled by module settings. where under module settings would that be controlled?

lament blade
#

but i check my twitch channel , i dont see mods streamelements.

#

ops, I saw now.

#

I took your time very sorry

tidal gorge
#

hi

ebon forum
#

@deep steppe media share. if this is on, the command is also turned on.

deep steppe
#

ok where is media share then..

ebon forum
#

@deep steppe look at the left menu in the dashboard.

lament blade
#

Okey thank you. Do you think to add Turkish on the site? I was supportive to someone who was a close friend of mine. So I want to use you as a twitch bot. Thank you for the video. I am checking right now.
@ebon forum

deep steppe
#

ok

ebon forum
#

@lament blade site and bot already have the turkish translation active. switch the language at the top left corner for the site (in the dashboard) and bot language in default commands.

#

@lament blade we are finishing the translation, this is community driven right now.

lament blade
#

@ebon forum thank you, but its not supported turkish overlay? or edit?

#

I do not want to do anything wrong. That's why I bother ๐Ÿ˜ƒ

ebon forum
#

@lament blade editor is too heavy to translate. it will remain english for now. overlays - you need to edit them with turkish text.

lament blade
#

okey i will check, thank you.

copper bobcat
#

Whenever I enter my playlist StreamElements says it isn't one?

#

Anyone know of a fix, it is a playlist link...

#

Oh I may have got it - follow up question..

#

is there a way to shuffle a backup playlist?

torpid estuary
#

I am not aware of a way to shuffle your backup playlist @copper bobcat since it is just that, a backup playlist. Normally you would have song requests of your viewers in the list.

weary mist
#

shuffling is something that is on the list to add. There are reasons it isn't there now, but we want to add it back in

stable trellis
#

How do I get a invite code

nocturne pelicanBOT
#

@stable trellis The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

stable trellis
#

Ok

#

Y

#

Thanks

torpid estuary
#

np voidsmHey

lament blade
#

How do I transfer the total amount of money I get from the website? PayPal Turkey also banned. I am asking for the statistical part. @ebon forum

#

" total donate "

#

Top tip: No date

#

data

ebon forum
#

@lament blade G2APay collects the money and you can pay that out manually to a bank account later. Paypal is separate.

lament blade
#

Do you know bynogame.com? publishers living in Turkey. He's using this site for donation. That's the sum of the money coming in there. He was on another bot. We could show it live stream on another bot.

#

Google translation, for sure it did not translate properly.

#

๐Ÿ˜„

tranquil apex
#

is the website offline?

thorn crystal
#

I love using timers to get information out on stream. I have one timer running and would like to enable a second. I would like it to work out so there's a message every 30 minutes and the two messages rotate. So timer A runs at 7:00 and timer B runs at 7:30 and so on. But if I set them both to 30 minutes they both run at the same time every half hour. Is there any way to alternate them?

weary mist
#

If they are short enough, you can use the $(random.pick 'thing1' 'thing2')

thorn crystal
#

So I would have the timer send the command, and the command would pick one of the messages to run?

lament blade
#

My timer doesnโ€™t seem to work? When Iโ€™ve been steaming the bot doesnโ€™t post anything ?

#

Also can I have a message flag up on screen when Iโ€™m streaming?

winter zenith
#

@lament blade whats your settings? The requirements must be fulfilled before the bot posts the timer

#

So when you set it to 5 minutes and 10 chatlines,
There must be at least 10 chatlines in your chat and at least 5 minutes must have passed

narrow coyote
#

@thorn crystal timers cannot trigger a command, you would use that variable directly in the timer

winter zenith
#

So if 5 minutes passed but only 5 chatlines have been delivered the timed message will be posted as soon as 10 chatlines are in chat @lament blade

lament blade
thorn crystal
#

So how exactly do you use a variable? I've never used them, and typing them in the chat like it's a command doesn't seem to do anything.

lament blade
#

Thatโ€™s an example of one

winter zenith
#

So where the requirements met? @lament blade

weary mist
#

@thorn crystal the variable has to be in the command/timer response. These variables are wha tthe bot interprets, and turns into something else

lament blade
#

My friend was commenting in my stream earlier but it didnโ€™t show. Would it show on my chat as well as others on their screen?

thorn crystal
#

Ahhh....so you create a custom command and use the variable in the response, or set up a timer with that variable in it. I see.

lament blade
#

If I was to type 5 lines of one word to test it should it do it ??

winter zenith
#

If you are online right now sure

lament blade
#

Dosnt work while Iโ€™m offline maybe Iโ€™ll have to try it tomorrow

weary mist
#

according to your screenshot, you ahve a 30 minute delay inbetween messages while offline

winter zenith
#

If not the offline timer requierment is 30 min as seen in your exsample @lament blade

weary mist
#

the 5 chat lines have to be met in the 5 minutes before that timer triggers for it to fire

#

if they are not met, it resets, and won't fire for another 30 minutes

lament blade
#

Ahhh I see ๐Ÿ˜ƒ what would you recommend it to be set at for online?

radiant pine
#

Where can i get an inv code?

nocturne pelicanBOT
#

@radiant pine The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

lament blade
#

Thanks for your help ๐Ÿ‘ Iโ€™ll play around again tomorrow maybe reduce timers and see if it works

radiant pine
#

Oh so you cant get any ?

pine hemlock
#

Negative

radiant pine
#

So yes or no

#

Cause negative means no

#

Im confused

winter zenith
#

@lament blade it just depends of your chat. If no one chats probably long timer 0 chatlines . If some chat , 5-10 lines per 10-30 minutes

pine hemlock
#

Theres no way to get a code

radiant pine
#

Oh ok

winter zenith
#

@radiant pine yes negative means no. So no code

#

But at some point there will be a open beta

radiant pine
#

Ok because i asked if there was no way and he said negative so i assumed

winter zenith
#

Just be patient! kiwaplHappy

radiant pine
#

Ok

torpid juniper
#

How do I get the code?

nocturne pelicanBOT
#

@torpid juniper The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

torpid juniper
#

Ok

lament blade
#

My cureency is glitched and not working

harsh gorge
#

What's upp

#

O my gosh

#

@torpid juniper what's up

#

@nocturne pelican how come I nvm

#

I need a code can anyone look at my text jees

nocturne pelicanBOT
#

@harsh gorge The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

mild osprey
#

@lament blade in what way is it glitched?

lament blade
#

like the commands wont work

#

@mild osprey

torpid estuary
#

can you be more specific? does your bot react to commands? and how is your currency involved in your problem?

#

@lament blade try parting the bot from your channel, log out of SE, log back in and join the bot back in.

fair valve
#

Is there a way for me to stop users giving each other loyalty points?

narrow coyote
#

turn off the !givepoints command

lament blade
#

@torpid estuary I did

fair valve
#

thanks @narrow coyote

narrow coyote
#

@lament blade Did you import from another bot? you have some duplicate commands, and commands that have variables that are not SE variables

lament blade
#

I did from ank bot

#

I'm not at my PC atm so I don't see much

narrow coyote
#

well, looks like you will need to go through your custom commands, and delete the duplicates and you will need to change the variables on the commands that have invalid variables

torpid estuary
#

If you go to your SE dashboard you will find the chat commands on the lower left. Click there and then on the tab "Variables" to get a list of the correct variables to use in your commands @lament blade

cold ferry
#

do loyalty points not auto go to people who are already following/subbed after you set it up

#

or do you have to manually set points for people who are already following/subbed

narrow coyote
#

you would need to manually give them points, or have a .csv with user points, and import the points

sharp maple
#

How do I get a wizebot

narrow coyote
#

I would suggest using the StreamElements bot

warped salmon
#

hey I'm a mod for Nomakk and we haven't been able to see his chat stats page. his old name was Nomakk_BGR. any way he can get that updated?

#

also would getting a name update change any the points people in chat have?

late gulch
#

Can someone tell me how i can add a box where are the actuall subs listened?

#

like "Overall 150 Subs"

#

or a overall subcount

pine hemlock
#

@warped salmon we have to manually fix the page. I'll ask someone to do it

#

@late gulch there's a widget for that in the overlay editor.

warped salmon
#

cool, thank you!

bold valve
#

Anyone there?

late gulch
#

@pine hemlock name of it?

bold valve
#

How do I see the redemptions I've done from other streams?

lament blade
#

Hello, i download streamelements ground control program. but where i find it JTW Token?

carmine vapor
#

I need an invite code

eager urchin
#

i have searched through all the settings but i cannot find where to change the camera

#

anyone got any idea how to do it

nocturne pelicanBOT
#

@carmine vapor The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

narrow coyote
#

@eager urchin What are you referring to?

normal igloo
#

Goddammit just as I was about to type it kite sodaJ

eager urchin
#

lol

#

Well im using OBS for the first time and i found where to change my speakers and mic over but i cant find the settings for my web camera

narrow coyote
#

You need to add a video capture source

#

should be called Video Capture Device

eager urchin
#

keep getting this but i cant figure out what it wants

narrow coyote
#

Why are you trying to add xsplit broadcaster as a video capture device

eager urchin
#

im not

#

i wanna add my camera but that keeps coming up as apparently my video capture device

narrow coyote
#

if your web cam does not show up in the device drop down, not much we can do about that

eager urchin
#

what drop down!

#

you mean for device?!

narrow coyote
#

thats literally what I said 4Head

eager urchin
#

sorry i get lost easily

#

but i figured it out

normal igloo
#

@eager urchin You realize Xsplit and obs are both broadcasting software right?

eager urchin
#

seems someone unplugged my camera for some reason

#

yes but its been suggest not to use xplit

normal igloo
#

Then why are you adding Xsplit into your obs then ? monkaHmm

narrow coyote
#

You should probably just uninstall xsplit FeelsEvilMan

#

but I am pretty sure xsplit can be used as a "virtual camera" so it will show up in OBS as a video source

normal igloo
#

@narrow coyote But then why would you use 2 broadcasting softwares for one webcam xd

narrow coyote
#

Some people are into some weird shit peepoShrug

eager urchin
#

agreed

#

now does anyone have a suggestion on how to display the game. im enjoying messing wit this

narrow coyote