helpdesk-twitch

[frosty rock]

Can someone help me with my overlay? it wont show up in streamlabs anymore

[pine hemlock]

refer to post above yours

[delicate sun]

I've a small problem on my stream

[zenith widget]

What is the problem?

[delicate sun]

When I got a new follower... The alerts work fine and sound too... But some times after.. There is another sound launching... I think it's from SL... But I disconnected everything 😮

[nocturne pelican]

@delicate sun Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[delicate sun]

Doesn't help me at all T.T

[zenith widget]

Is it the same sound as the alert?

If yes, then most likely you've not done the above on all your browser source in all your scenes

[delicate sun]

Other sound ^^

[zenith widget]

Then you have some browser source that plays the sound. Like you most likely suggested, maybe its coming from SL, meaning that you may have their widget active some where

[delicate sun]

I think I'm going to delete all my scenes on OBS and do new ones 😂

So i'm sure 😂

[zenith widget]

[delicate sun]

Exaclty 😂

[mild osprey]

😂

[dark patio]

How do you change the colour of the bot message in twitch chat so it stands out ?

[worn cradle]

quick question.. I want to pick up this pack https://nerdordie.com/product/glitch-full-stream-overlay-package/ would this work with inputting and coloring it to something other than white in stream elements?

[winter zenith]

@dark patio you could put "/me" infront of every bot command

@worn cradle not in StreamElements but you can change the hue on a Browser source as a "effect" in obs

Just Keep in mind that colors for let's say, alert Boxes and emotes/Chat also would change hue

[worn cradle]

so say i changed the color.... the text and altert would be red?

[dark patio]

even if it's a timer message ?

[winter zenith]

So if you getting it and changing the hue in OBS on the overlay layer, make sure to have Kappagen/chat/alertbox in a diffrent overlay so this layer doesnt change hue in obs

@worn cradle yes

@dark patio you mean Timed Message? Yes

[worn cradle]

different overlay entirely or different layer in samescene? @winter zenith

[winter zenith]

Just put /me Infront of the timed Message or command responds @dark patio

[dark patio]

ok i try that

thanks

[winter zenith]

@worn cradle diffrent overlay

[zenith widget]

@worn cradle 2 different browser source, meaning 2 different overlays - one with the images/overlay from NerdOrDie so that you can change the hue for it and one that holds your chat/kappagen/alertbox

[winter zenith]

I assume you want the alertbox to Also have the hue change

But chat and Kappagen should be in a seperat overlay

[worn cradle]

ah ok, that makes more sense @zenith widget

thanks guys!

[zenith widget]

Or what Kiwa also said

[worn cradle]

yeah chat and kappamon are in their own two browser sources

id make another, put just the alerts in it and hue that

right?

[zenith widget]

yes

[latent mirage]

hey there! why subs doesnt register in se system since yesterday?

[winter zenith]

What do you mean?

You streamed yesterday and got subs

And they are not in the dashboard?

[latent mirage]

yes

also missing alert and ground controll doesnt have it too

[nocturne pelican]

@latent mirage Twitch prime (new and resub) and paid subscriptions (resub only) must be shared in chat manually by the person subscribing in order for the subscription information to be sent to StreamElements. For twitch prime, the user needs to have sharing enabled on https://www.twitch.tv/settings/prime. For paid subs, if the share box doesn't show up immediately it will when they refresh the page. https://i.imgur.com/VNJN0Uv.gif https://i.imgur.com/2297EA7.png

[gentle imp]

⤴

[latent mirage]

okay thx

[worn cradle]

waiit... @winter zenith and @zenith widget - isnt this the retro package you guys offer for free https://nerdordie.com/product/retrowave-stream-package/

[zenith widget]

No

NerdOrDie are not us

They provide overlays

[gentle imp]

we do have several themes to choose from https://streamelements.com/dashboard/themes

[zenith widget]

that can be adjusted for SL or Us

[worn cradle]

well i know thats not yall i was like holy shit thats close to what you guys have.

[zenith widget]

I don't think we have an overlay that is close to that one

[worn cradle]

huh...

[mild osprey]

you love that emote

[zenith widget]

Closest to that retro overlay I can tihnk of is this: https://cdn.streamelements.com/uploads/f85e2462-b962-49bf-9aed-9741bb3f116c.webm

[worn cradle]

i was thinking of was violet momentum

[gentle imp]

yeah we do have a retro theme

[zenith widget]

bcs of this: https://cdn.streamelements.com/uploads/7bdb8b4e-b8d5-4cde-bae3-9f914f6b673a.webm

?

[worn cradle]

but i'm crazy i realize the alert is different it has the same vibe lol

[zenith widget]

I see the triangle, but nothing else really

[worn cradle]

this is why i need to sleep i'm seein shit lol

[pulsar gulch]

Hello guys yesterday I got some donations and I can't see them in my PayPal can someone check this or what should I do?

[zenith widget]

We don't have access to your paypal or a way to see this.

[pulsar gulch]

Not Form Se account either?

[zenith widget]

Did you get an alert or anything in the activity feed?

[pulsar gulch]

I got alerted

[zenith widget]

We don't touch any money really

How did you get alerted?

[pulsar gulch]

To see the stats only.. I got alerted by my dono alert

Normal one

It wasn't that fake message in the chat using / or smth

[zenith widget]

So you also have it on your activity feed right?

[pulsar gulch]

Let me check that

[zenith widget]

Did you also receive an email about the donation?

And did the tipper receive an email from paypal as well?

[pulsar gulch]

So it says G2A provider

In the revenue history

Not paypal

[zenith widget]

So you use G2A Pay not PayPal?

[pulsar gulch]

I'm using paypal

Or can I use both?

I think I got both setted up

[zenith widget]

Then if you've received a tip and its not in your PayPal then most likely it went to your G2A Pay account

[pulsar gulch]

Ohh let me check.. Didn't thought about thar

[zenith widget]

Check your balance there, but do note that G2A Pay takes a while to allow the tip to be available for withdraw

But afaik you can still see it there

[pulsar gulch]

Thank you for the info

[zenith widget]

[chilly sequoia]

Hey, I was trying to enable tipping in the dashboard, but whenever I click on the link on the left, all it does is show a loading circle, then show a blank white page. Not sure what's going on. I tried loading the frame in a new tab, and i can load it, but it of course doesn't work since it's not in the correct page anymore.

anyone know what's going on with my tipping page?

[gentle imp]

can't load this page on any browser? https://streamelements.com/dashboard/tipping-settings

[chilly sequoia]

nope. the rest of the ui is fine and every other page loads fine. just the tipping page acts like it will load then just stops with a blank white page inside the navigation.

i get this if i load the frame in a new window

[void panther]

What's the best option to trigger a timer every 10 minutes but not 4 Timers at the same time every 10 Minutes?

[gentle imp]

even if u change to tipping settings @chilly sequoia ?

[zenith widget]

@chilly sequoia Check the cookies - most likely your browser is blocking some.

[chilly sequoia]

i have turned off adblock and have third party cookies enabled.

[gentle imp]

I set diff times for each @void panther

10, 20, 30, 40 etc

if u set all to 10 or 20 they all show if requirements are met, or just fiddle with amount of lines required

[void panther]

Thanks :3

[zenith widget]

@chilly sequoia

Check those 2 cookies if they are allowed, if not you will have to unblock them from the blocked

[chilly sequoia]

I use Firefox and don't have that particular UI. Firefox only reports cookies for streamelements.com and api.streamelements.com

[gentle imp]

should be using Chrome since it's the recommended browser for SE

[zenith widget]

I would suggest to try with chrome

[chilly sequoia]

I don't like chrome, but i suppose i could just see if it works. I'd really like to find out why i can't see it in firefox...

[zenith widget]

The entire site is chromium based - firefox is not chromium based

[mild osprey]

@zenith widget what app did u use to make the gif

[zenith widget]

what app?

[mild osprey]

you made that gif

[zenith widget]

https://getsharex.com/

[mild osprey]

ty

[heady knot]

hey i was told to join here, contacted you on twitter about two overlays sharing the same URL

[zenith widget]

They are not sharing the same link. What is the main issue?

[heady knot]

but they are.

when i switch scenes with the different URL links applied, it's showing the recent one on both

i have 5 overlays saved, and all 3 are fine, aside from these two

so if i want to play pokemon game, which on the bottom image, i have my pokeballs, and several things rearranged, but if i want to play corpse party, i switch to a different scene, a different overlay used, and it's the same overlay of that is the pokemon overlay

despite both being seperate saved overlays

i'm trying to explain without it sounding confusing 😓

[zenith widget]

This part of the links is different 😉

[heady knot]

okay

but why are they not changing

[zenith widget]

Did you COPY and PASTE the browser source from once scene to the other?

OR did you click on "Add new source" ( + sign on the bottom of the sources)?

[heady knot]

nope, when i made the new overlay, i also made a new scene on ibs and used the new URL from the newly made overlay in that as browser source

obs

[zenith widget]

So my suggestion is to delete both browser sources

and double making sure you are copying the links.

[heady knot]

kk ill do that now

wait

i think i know why

[zenith widget]

So? What was it?

[heady knot]

i dupplicated the scene from the existing one, so for ease i had everything already set up

that must be why it's copying

fudge cakes

[zenith widget]

So, you did not copy-paste the browser source, you essentially copy-pasted(duplicated) the scene

[heady knot]

yeah lol

[zenith widget]

So copy-pasting a source is having 1 source on 2 scenes

[heady knot]

a big whoopsie on my part

still a learner 😓

[zenith widget]

It was a pleasure helping you

[heady knot]

yep, it's fixed now 😃

thank you for the time

[mild osprey]

aight, im off to bed, goodnight

[charred mulch]

I wasn't aware until now there was an app for stream elements

[heady knot]

You need a key for it though

[nocturne pelican]

@charred mulch The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

[charred mulch]

Ohhhh gotcha, I was just watching a streamer and they mentioned it, so was just curious

[vagrant rivet]

How can I get a invite code for Stream elements mobile?

[nocturne pelican]

@vagrant rivet The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

[swift wigeon]

Hi, I have a giveaway I plan on doing soon. Is there any way to add to people's stream currency based on them following specific people on social media (insta / twitter) ?

[vagrant rivet]

Why am I not abled to use the website at my Mobile phone?

[zenith widget]

Yes, manually unfortunately with !addpoints/!bonus <username> <points>

@vagrant rivet What phone are you using?

as in, what browser is it?

[vagrant rivet]

ZTE BLADE V7 Lite

UME Browser

[heady knot]

is there anyway to add fade to alert sounds?

[zenith widget]

@heady knot Only if its in the sound

[heady knot]

so id need to add the fade via 3rd party then upload it?

[zenith widget]

@vagrant rivet I'm not sure what kind of browser it is, but the site is optimized for Chromium based browsers

[fair terrace]

Is it there a variable I'm missing or an api to get the currently hosted channel?

[zenith widget]

@heady knot Yes, more or less

[heady knot]

kk

[vagrant rivet]

Ok thank you @zenith widget

[zenith widget]

@fair terrace Currently hosted channel? As in the channel that hosted you or the channel you are currently hosting?

[fair terrace]

the channel I'm currently hosting

[zenith widget]

I don't think we have an open variable for that

[swift wigeon]

Just to clarify the bot can not detect whether or not that someone follows a social media, you have to manually see who follows what and then add their points that way?

[fair terrace]

ok thanks @zenith widget

[swift wigeon]

And do you know if there would be a roundabout way to set that up? Prob going to have a lot of people coming through, I wouldn't have time to manually input points

[zenith widget]

@swift wigeon We can track who follows YOU on twitch, not your viewer's follower list.

[swift wigeon]

I'm referring to Instagram and Twitter

[zenith widget]

Doesn't matter

We can't get their instagram or twitter usernames, based on their twitch name in the first place... to much mismatch can happen

[swift wigeon]

Ic

[zenith widget]

and as far as I know currently we only have some setup with Twitter API, about posting in your name when you go live for example

[swift wigeon]

That's fine. Thanks man

[zenith widget]

but nothing else

APIs are the limiting factor

And we can't do anything about that, except what the APIs provide us with.

[swift wigeon]

No biggie man

[heady knot]

how do i test a bit variation alert?

[zenith widget]

@heady knot In the overlay editor, use the bell icon on the bottom left corner of the greenscreen

[heady knot]

its not playing the variation though

[zenith widget]

Then recheck the variation settings

[heady knot]

oh got it

thanks

[quasi night]

Hi, how can i find some free transitions

[heady knot]

What do you mean

[quasi night]

i need free scene transitions

[heady knot]

They're already free

[quasi night]

like "fire" transition

or

About fortnite

[heady knot]

Just find a mp4 of fire and add it in.

[zenith widget]

@quasi night We don't have transitions currently. I'd suggest to google it or ask in #general-chat if anyone knows a site for those.

[dawn falcon]

!key

Oof

[gentle imp]

!code

[nocturne pelican]

The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

[late gulch]

Is there any way to

change the colour from the purple wave animated template?

[zenith widget]

Uumm..no? Since its a Purple theme? @ripe herald Do you have a variant color for the "Purple Wave" theme?

[late gulch]

Props out to the creator of the template, it is a really nice thing! But the colour is so urgh 😄

[feral coral]

my browser source for @nocturne pelican isnt working late for my morning stream 😦

[gentle imp]

try duplicating it, see if it fixes @feral coral

[ripe herald]

No it's purple only

[gentle imp]

it's awesome, I love that theme tbh

[feral coral]

@gentle imp i have an nothing /:

[late gulch]

Could you create one in a other different colour? 😄

[ripe herald]

Well it was not in plan 😄

[late gulch]

ah cmon 😄

[ripe herald]

Since we have a lot of other different color themes this was meant to be just purple 😄

[gentle imp]

@feral coral go to https://streamelements.com/dashboard/overlays duplicate the overlay you use, try the new one, see if it works plz

[late gulch]

Yeah but no once looks so nice like this one 😄

[ripe herald]

Well everyone have different opinion 😄 changing color would not be an option for now

maybe if there is more requests 😄

[late gulch]

could i can tag the whole community for a vote? Kappa

[nocturne pelican]

@late gulch Here is the StreamElements Ideas Board: https://strms.net/ideas

[zenith widget]

Place it as an idea.

[ripe herald]

but out of curiosity @late gulch what color you would want to see

[late gulch]

This blue what Keizar nicks have on discord

You see my Logo there? Thats my Twitch logo / colour :p

[gentle imp]

hehe if u are doing it somewhere in the future @ripe herald add a music icon too plz

[fierce coral]

Hey guys. i startet my stream 3 Minutes ago, and in the Dashboard of stream elements i still am Offline. How does this come?

[ripe herald]

This blue

https://i.imgur.com/zlb2YmA.png

[narrow coyote]

@fierce coral its not instant, it can take time to get the live status from Twitch

[fierce coral]

@narrow coyote ok thank you 😃

[narrow coyote]

[gentle imp]

@late gulch meanwhile u can try this on the browser source, to change colors etc somewhat
Filters > Color Correction > Saturation

[late gulch]

Moment a bit darker would be very nice

i triet but i dosnt work

<..<

[gentle imp]

😮

[fierce coral]

mhh did i miss something to set? 10 Minuts and Still offline. Did i miss a Setting i have to usw to work with my dashboard? yy aktivity feed in obs does work

[ripe herald]

it wont work cause it's dark theme

[late gulch]

There you see the normal blue background

the light blue

[ripe herald]

so angry 😄

[gentle imp]

😂

[late gulch]

😄 ❤

[gentle imp]

but really nice art

[late gulch]

Thanks 😃

[fierce coral]

oh now it worked. Sorry i am a bit nervous 😄

its my second time with stream elements 😃

[narrow coyote]

@fierce coral that little online/offline thing has nothing to do with the services working or not, and it can take up to 15 min sometimes to get the status from twitch.

[late gulch]

i switched 4 weeks ago now to Elements, and would like to say that this is the best Support for my stream for longe since, the work and the arts everything is really really fckn nice. 😃

and my viewer / community are really like it much

[narrow coyote]

[maiden sail]

hello i linked streamelements to my obs and closed chat and activity feed how can iget it back ?

[narrow coyote]

the StreamElements menu

[maiden sail]

please tell me how 😃

[lament blade]

I want a invite code

[narrow coyote]

pretty clear if you look at whats in the menu

[elder sorrel]

!code

[nocturne pelican]

The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

[elder sorrel]

@lament blade ⤴

[maiden sail]

your a god thank you soooooo much

[narrow coyote]

[lament blade]

I hate you

Lol

[elder sorrel]

I wish I had the app as well.

[narrow coyote]

that is not how you get a code

[elder sorrel]

Soon though 😎

[gentle imp]

😂

[lament blade]

Lol

Well I'll just use sl

[tight harness]

Gief code

[lament blade]

Lol

😑😑🤑

[narrow coyote]

[elder sorrel]

Code or Riot

[lament blade]

IDK

[patent bronze]

Hello, I need some help if anyone can help me.

I'm trying to insert a donation bar but I can't find where's the "starting amount", only the total and the end date, so whenever I start my stream, it chance it's value (because I didn't had any donation yet, but I want to put 20 because a friend of mine donated 1 day before I put it).

Thanks!

[narrow coyote]

If you are in the overlay editor, go in the data tab > goals. Otherwise you can go to the activity feed, and click on widget data

[jade furnace]

How can I play background music in my live stream, without any copyright issues?

[narrow coyote]

use a music service that provides royalty free music

Monstercat, Pretzel, Twitch Music...

[spring lake]

I try to edit my alert box. It seems like the Press Start 2P font is not working properly (it shows as the default for me) even though other fonts are working for me.

[weary mist]

@spring lake Yeah, that is an issue that we know about. It was foudn that the number in the phrase is causing the borking of it. there are other, fancy ways to change it (using custom html/css/js and things)

but I am not savy with those ways

[spring lake]

Okay I will do it that way, too bad that isn't a option for my follower goal (that I made with the follower count widget and not the follower goal widget).

[lament blade]

Is it possible to change the Overlay link in stream elements ?

It doesnt work anymore for me so i think i have to change it

It's really important :/

[vital wyvern]

@lament blade you will have to duplicate the current overlay that you want to change it

[lament blade]

but it's the same url

[vital wyvern]

[lament blade]

i got like 9 overlay

and it's all the same url

[vital wyvern]

So these overlay are all duplicates of the original overlay?

[lament blade]

No i mean

I got 9 different overlay

But it's the sam url for all

can i refresh it ?

it work if i duplucate

[vital wyvern]

⤴ Sorted

[lilac creek]

Hey guys! I am having a really annoying issue where the StreamElements website does not show anything except for a help button on the bottomright corner after logging in with Twitch

Googling sent me to the helpdesk, where it shows that it's a caching issue

but I've done the refresh, I've cleaned my browser memory

and am still experiencing this same issue

[vital wyvern]

@lilac creek what browser are you using?

[lilac creek]

Firefox

62.0

64-bits, on Windows 8

[vital wyvern]

i recommend testing out google chrome

[lilac creek]

already did

isn't working on Chrome either

[vital wyvern]

[lilac creek]

it's only working on Chrome in incognito mode, but that's forcing me to use Authy every time for Twitch's TFA

[vital wyvern]

checking on it internally @lilac creek give me a few

[lilac creek]

thank you!

[narrow coyote]

something is being blocked, like cookies required for the API services to work

Your Twitch is linked to your Discord, no need to post a link

[lilac creek]

didn't mean to plug my stream btw

ah I forgot, mb

either way, I'm streaming now if you want to drop by and see what I'm using

nevermind, I figured ito ut

my apologies

NoScript was not indicating it was blocking one more site of yours

so I hadn't noticed that

it's working now! thanks for your help guys 😃

[vital wyvern]

Ah okay, yea we concluded with it might being a cookie being blocked

[lilac creek]

❤

[opaque igloo]

made a streamelement overlay was working past week
now when I open obs it wont load
I can still open it in editor and its there but when i click launch to open in web page it wont load there either
just get a white page cleared the cache still white
not sure what else to do now

[narrow coyote]

There was an issue caused by an external service, please try duplicating the overlay, and using the duplicate

[toxic leaf]

https://Morris.is-pretty.sexy/8904ff.png not sure if this is the right place to ask but anyone how to get that gray shit out of my webcam on OBS?

It keeps flickering

[narrow coyote]

This channel is for support with StreamElements services themselves. An issue like that you could ask about in #general-chat or in the OBS discord

[toxic leaf]

Alright, thanks, I already wasn't sure (as I mentioned) xD

[narrow coyote]

No worries

[dapper apex]

Heya, anyone that can help me out with alerts not working om my girlfriends channel?

[narrow coyote]

what exactly is happening?

[dapper apex]

In the overlay editor, the alerts work fine. In OBS, her or mine, alerts do not show up in the browser source

[lament blade]

hey is the app fully out

yet

do u still need an invite cod

code

i mean

[narrow coyote]

@dapper apex Are there other elements in the overlay that are loading? or is the overlay just an alert widget? If you open the overlay in a browser tab, and trigger an alert, do you see it?

@lament blade App is still in closed beta, code is required

[dapper apex]

Also when i launch the overlay in my browser the alerts do not show up. Other overlays do show up. There is nothing but alerts in the overlay. No other elements @narrow coyote

[lament blade]

can i have code plz

[nocturne pelican]

@lament blade The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

[narrow coyote]

@dapper apex Can you try duplicating the overlay, and using the duplicate?

[dapper apex]

Sure hold on

AH WAIT

[lament blade]

i live in england

im to broke to travel to germany

[dapper apex]

That's what's going on. Another overlay of her (with the graphics) also did not work. Only after duplicating it and launching that one

[elder sorrel]

@lament blade It'll be available sometime.

[dapper apex]

IS this a common issue @narrow coyote

[narrow coyote]

@lament blade We went over this yesterday, when you were spamming in here, please stop, now

[elder sorrel]

Just gotta be patient.

[lament blade]

ok

so when will the beta open again

[narrow coyote]

@dapper apex There was an issue recently that was caused by an external service, caused some overlay loading problems for some users

[lament blade]

like few weaks monthes

[dapper apex]

I get it, i'll duplicate it. Thanks for the help 😃

[narrow coyote]

There is no ETA or release date, spamming in here will not help your chances @lament blade

[lament blade]

what is the app called again

[iron valley]

Hello, support, how are you? My overlays are not displayed in OBS. When I click on Lauch Overlay it shows everything in white.

[narrow coyote]

There was an issue caused by an external service, please try duplicating the overlay, and using the duplicate

[iron valley]

@narrow coyote Thank you... with a duplicate it works. Can I delete one or do I need to keep both?

[narrow coyote]

you can delete the old ones, and use the new duplicate

[fierce coral]

Hey guys, i have a problem in my stream. !quote add/remove is permited for everyone. But all users can only use !quote, but not Quote add, and they should not be able to use !quote remove. Is there a way to specify this any further?

[zenith widget]

@fierce coral One moment

@fierce coral Sorted in twitch chat with a test and confirmation ⤴

[fierce coral]

Thank you very much for your fast help 😃

[lament blade]

StreamElements just sent me an email for a test stream telling me i made 14.88 when I didnt make a penny LOL

[zenith widget]

@lament blade Do you have an offline resub or tip? If yes that can carry over to your next stream.

[idle flare]

hey guys, my overlay isn't working. it's barely loading in stream elements, and wont show up in my OBS 😦

[nocturne pelican]

@idle flare Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page

[idle flare]

don't think that did anything

[zenith widget]

This should fix it for your OBS - so try to clear your browser's cache as well

Ok, so the hard part -> duplicate the overlay and use the new link

[idle flare]

i can do that

[narrow coyote]

If its not loading in a browser tab, you will need to duplicate the overlay

[zenith widget]

Kite no!

[idle flare]

i can duplicate easy peasy.

thanks.

[zenith widget]

Did it work?

[idle flare]

if it still no work i'll let uk now

[zenith widget]

Tell me if it works and I would need the old overlay link

and don't delete the non-working overlay

[idle flare]

it didn't work.

[zenith widget]

[idle flare]

can i let you into my stream elements to fix it?

[zenith widget]

Did you use the new link?

[idle flare]

yes 😦

maybe.

let me check

[strong kernel]

Okay, let's have a peek.

[idle flare]

let me try one more thing then i'll let you in

[strong kernel]

I already have access. Perk of the hot pink name. 😛

[idle flare]

ok yeah its not working

[zenith widget]

@strong kernel cheater!

[idle flare]

plz fix, i'm pmanprays

thank you nethyr

[strong kernel]

Lmao.

Which overlay? Poker?

[idle flare]

i aml ive right now but with 2 viewers so dont worry about alerts.

Yes, Poker.

[strong kernel]

Kay, let's see what's going on...

[idle flare]

ty

[strong kernel]

Overlay is looking fine for the most part, just taking a while to load the cup.

[idle flare]

yeah idk why that is

my fortnite overlay was working on obs.

[strong kernel]

It's fetching old events.

[idle flare]

but poker isn't showing anything

[strong kernel]

This is what I'm getting in the browser.

[idle flare]

ok, hmmm...what do we need to do

[zenith widget]

@idle flare Does the problematic overlay work if you load it on your own browser?

[idle flare]

No.

i've been having other troubles with chrome too; twitch chat won't popout.

[strong kernel]

Hmm.

[narrow coyote]

If it is not loading in your browser, then duplicating the overlay, and using the duplicate should fix it

[idle flare]

i did duplicate it and try the new link.

[strong kernel]

I'm wondering if there might be an inherent issue with Chromium on his computer.

[idle flare]

chromium...

how to fix?

[lament blade]

@zenith widget Not at all I did not get any subs or tips!

[narrow coyote]

In the tab with the overlay open, press f12, and go to the console tab, and let us know the error

[idle flare]

ok.

i see 30 errors and 1 warning

[strong kernel]

Screenshot please.

[narrow coyote]

[idle flare]

screenshot what

my f12?

[narrow coyote]

the console

[strong kernel]

Yup.

[idle flare]

console tab open?

[strong kernel]

Yup.

[narrow coyote]

like this

[idle flare]

(this is what happens when you let your mods mess with your alerts!)

[zenith widget]

Do you have the chat widget added to the overlay?

[strong kernel]

He does.

[idle flare]

yea

the cheer cup won't load.

other than that the overlay seems to work in chrome.

[zenith widget]

Maybe...remove it and try?

[idle flare]

but will not work on obs

i can remove chat and ry

[stuck hamlet]

what are your internet speeds

[strong kernel]

Take a screenshot of your browser source properties in OBS please.

[idle flare]

internet speeds are horrendous, is that the problem?

because i've never had this problem atm y house, but where i'm at right now i have like 1.4 up

[stuck hamlet]

Seems so

[idle flare]

hmm

[narrow coyote]

the error does say slow network, and is not able to load because of it

[stuck hamlet]

First error at the top of the screenshot you showed us

[idle flare]

ok cool.

i'll chalk it up to bad internet and hopefully it works when i'm home

[strong kernel]

Here, I've made a copy of your overlay with the cup, and i'm going to remove the cup from the one you should be currently using.

And we'll see if that helps.

[idle flare]

ok nethyr.

what'd you call it

[strong kernel]

The copy is literally "Copy of Poker"

I'll rename it with "Copy of Poker with Cup" for you

[idle flare]

kk thanks

i dont see it

[strong kernel]

I just renamed it now.

[idle flare]

ok lemee refresh

trying it in obs..

doesnt look like its loading

[strong kernel]

Can you show us your browser source settings in OBS Studio? I want to make sure you have the right link.

[idle flare]

there we go.

it loaded

[strong kernel]

Awesome.

So use it cupless until you get home, and then you can use the cup copy.

[idle flare]

thank you!

wait this one has a cup

[strong kernel]

Well hey, if cup is working, enjoy cup, lol.

[idle flare]

loool. cool. thank you.

[median hollow]

I'm trying to get StreamElements Chat Stats working but when I put my username in 'Look up a Twitch user' I cannot find myself... Any ideas guys?

https://stats.streamelements.com/

[strong kernel]

https://stats.streamelements.com/c/phillai

Oh, did you recently change your Twitch name?

[median hollow]

Nope, it shows up as... 404 - Page Not Found

No, I've always had the same Twitch username

Where am I going wrong? 😦

[strong kernel]

Just a sec.

There you go. Check now.

[median hollow]

Woa

What did you do?

😃

[strong kernel]

I added your channel to the tracking. It wasn't there.

[median hollow]

Hang on

[strong kernel]

You did nothing wrong.

[median hollow]

Do you have to do this yourself, as my friend has the same problem

[strong kernel]

Yeah, it's an admin thing.

Who's your friend?

[median hollow]

I'll ask him first if he wants to be added

2 mins

wish_worm

[strong kernel]

His page is already in, he just doesn't have any data.

[median hollow]

That's fine

How does the chat thing work as I've had other people chat to me before but it doesn't show up on the stats

[tiny dragon]

Helllo, i have troubles with follower alert noice being too loud, i already did set it to 1%, but its still almost 4 times louder then everything else, is there any other feature that i can manage sound with, or do i have to reupload the music to the page after making it silent in some kind of third party program?

[tiny dragon]

pm or @me if there is solution, if not ill have to rework the sound in audacity

[ornate bear]

This is a dumb question, again, but what is the variable to make commands mod and above? Lol

[nocturne pelican]

@ornate bear You can make changes to custom commands in chat with!command add/remove/edit/options/show Valid flags for !cmd options are: -cd (number) -usercd (number) -cost (number) -level (number) -type (say, whisper or reply) -count (number). --- Example: !cmd options twitter -usercd 60 -type reply -level 250

[narrow coyote]

@tiny dragon If it is at 1% and is too loud, you can only address that by lowering the volume of the source itself, and then re-upload it

[tiny dragon]

ty @narrow coyote thats what i expected, but i had hopes 😃

[narrow coyote]

[main abyss]

Where can i find OBS.Live's changelog? 🙂

[narrow coyote]

#270206314561404928

[main abyss]

Oh ok~ I recently got an update but It doesn't seem to be in #270206314561404928~ that's what I asked

[narrow coyote]

18.8.21.183 is latest version, this is the post from #270206314561404928 about it

There have been no other changelogs for OBS.Live out side the posts in #270206314561404928

[main abyss]

huh.. ok, thanks

[stuck hamlet]

"Recently" being when @main abyss ?

[narrow coyote]

If OBS Studio updated, OBS.Live may have prompted you to update, and that would be a red herring, as it is more doing a reintegration

[lusty frigate]

hi im live just changed my cpu tried to re add my links and no alerts or goal are showing

send help xD

[tight harness]

@lusty frigate Could you try duplicating your existing overlays and then try to use the duplicates instead?

[lusty frigate]

will do

love you it works

[tight harness]

[hearty peak]

so only one of my overlays is not loading in OBS right now, all the others are fine. Already re copied the URL and refreshed

[spark gulch]

Was just about to start my stream and none of my overlays are loading

Any known issues?

[stuck hamlet]

@hearty peak @spark gulch try duplicating your overlays and pasting the new URLs

[spark gulch]

They aren't even loading when I attempt to launch directly in the site

[stuck hamlet]

If you duplicate the overlay, the new one should be fine.

This is due to an issue we are seeing with one of the services we use. Will be resolved asap..

but for now, the only fix we've found is duplicating the overlay

[spark gulch]

annoying, but okay thanks for the heads up. Got it working, just have to go rebuild everything

[stuck hamlet]

You shouldnt have to rebuild everything..

just duplicate the overlay.

[narrow coyote]

@rotund patrol Self promotion is not allowed in this discord

[rotund patrol]

Ok

My bad

[golden widget]

can someone help me with how to find my jwt code? it says on the website but i dont know where

[nocturne pelican]

@golden widget You can find your JWT token on your account channels page: https://streamelements.com/dashboard/account/channels
(Don't forget to click on "Show Secrets")

[golden widget]

after i enter it into ground control, it doesnt do anything. What do i click?

nvm i had to close then re-open

[lament blade]

My stream elements overlay won't load in OBS. What do I do?

[narrow coyote]

Does the overlay load in a browser?

[lament blade]

No it's just white

[narrow coyote]

There was an issue with an external service, you will need to duplicate the overlay, and use the duplicate

[lament blade]

AAah thank you so much

[narrow coyote]

[serene hamlet]

How do I get a aces code

Access

[nocturne pelican]

@serene hamlet The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

[deft flare]

are overlays not working?

[pine hemlock]

if your overlay isnt functioning, duplicate the overlay and use the new duplicate link

We're having an issue with an external service

[deft flare]

Thank you. That solved the issue

[silver tendon]

i have a giveaway running on gleam and i made a !giveaway command but because of the default giveaway set-up on streamelements it says there's no giveaways running at the moment in addition to the command that i made that clearly says there's a giveaway so i want to disable the stream elements reply in the chat when someone uses !giveaway, how can i do that?

[narrow coyote]

https://streamelements.com/dashboard/bot/commands/default disable the default giveaway command

[silver tendon]

you're a genius kite

[narrow coyote]

[crimson pilot]

Tips are not processing to my paypal account. On my viewers' end they are sent but they are not appearing on my Stream Elements activities or in my Paypal. Any recommendations

[narrow coyote]

If you did not receive an email from paypal, and you do not see it in your paypal, no transaction occurred

[crimson pilot]

The problem more lies in that the transaction was taken out of their personal accounts. It's just stuck pending on paypal.

[narrow coyote]

If you do not see it in your paypal, and its pending on their end, then it sounds like they have an issue with their paypal account

[crimson pilot]

It's not just one person. That's why it's weird. Two different people are having the same issue

Both of which donate on twitch often

[narrow coyote]

is your paypal account set up properly then? did paypal give then a reason for the pending transaction?

the SE tipping through paypal just facilitates the transaction, its all done via paypal itself, SE does not touch the transaction at all

[blissful hare]

I got the streamelements app on android and it tells me to put a code ?

[nocturne pelican]

@blissful hare The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

[blissful hare]

oh ok thanks

!code

[nocturne pelican]

The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

[narrow coyote]

[crimson pilot]

thanks @narrow coyote email was changed and never verified for receiving because I'm a potato.

[narrow coyote]

That will do it

[terse lily]

Is there a way to make the marathon timer add different time depending on what tier subs?

How do you get the keyXYZ to show?

[narrow coyote]

for the keyXYZ, you need to follow the instructions and enter the value the widget gives you into the JS tab, in the first line var keyXYZ = false; so it would look something like var keyXYZ = "123xyz"; as for the tiers, that would involve modifying the code, you can read the pinned message in #dev-chat or ask in there about doing something like that

[lament blade]

Hello Am i at the right place for having problems with stream elements and the integration with my twitch channel?

[mild osprey]

yes you are in the right place

[lament blade]

Allright
Hello

Uhm are you also the person that might help me if i explain my situation?

[mild osprey]

i possibly can

if i cant, then i can get someone who might be able to

[lament blade]

Ok. Thank you for your time

Ok.

Well the following thing happened.
I changed my Twitch name and Streamelements is not connecting to my Channel chat.

[mild osprey]

have you tried departing the bot and making it join your channel?

[lament blade]

There is also a notification on the webpage where you can change the settings of our account with the following error message: The account you are trying to link is linked to another channel.

Yes i have.

I have my doubt about that
Is that modding and unmodding deactivating the bot?

[mild osprey]

there is a button on the right on your dashboard https://streamelements.com/dashboard

that says part bot

[lament blade]

That is it.
thank you

😳

[mild osprey]

no problem man, have a good day

[inland knoll]

I remember when I applied for my channel to be listed in the 'sellout' channel there was a link to see if I had made it - I've lost the link - can you post it somewhere? thanks

[zenith widget]

@inland knoll I'll ask, as I've never heard of such link.

[inland knoll]

oh i might have dreamt it - no worries

[lament blade]

is streamelement out yet fully

just a notice plz

hello

hello

can some1 plz answer my queation

[zenith widget]

@lament blade Is this about the phone app?

I think we told you to wait patiently for it. Things don't happen so fast as you think.

[lament blade]

Can i use the Stream Elements mobile version?

I think i need an invite code or something

how do i get it as well. That all im asking for

[nocturne pelican]

@lament blade The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

[lament blade]

Oki, thank you!

[floral badger]

Hey i have the problem that my viewers can’t donate eny more they get this error message eny ideas

It says there is a problem with one of the bank accounts

[tight harness]

Can you translate the error into English?

[swift summit]

hey guys - did you ever find a solution to the Wirecast issue not showing animated elements?

[tight harness]

@swift summit This is the last time I see Wirecast being mentioned:

Considering other programs don't have the issue that would lead me to believe the issue is with the software itself, have you contacted them?

[swift summit]

not yet - it was next on my list - thought i'd ask in here first just in case somefound a work around

[tight harness]

👍

[swift summit]

done

[tight harness]

Good stuff 😃

[winter zenith]

@floral badger I assume that's G2A? Check your account see if you gone through all the varification processes and if your bank account got not verified or something

[inland lodge]

Is there a streamelements discord bot so people can use your commands thru discord?

[vital wyvern]

@inland lodge sadly no

[inland lodge]

Is this something that will come in the future or no?

[vital wyvern]

@inland lodge i cant really answer that sorry, but if you post it as an idea here https://streamelements.helprace.com/s1-streamelements/ideas
then we can start looking into if more and more people wants it 😄

[inland lodge]

Oh someone else had requested it and it says started

[vital wyvern]

[hollow jewel]

Hey guys, are you able to rotate layers in the overlay editor?

[lament blade]

I try to log on with my twitch on fire stream app and it just says

I tried it with youtube

I log in.

And it just pops up

@vital wyvern help what code?

Same with twitch @vital wyvern heeelp

@proud pumice can you help 😞

@tight harness? Can u

[nocturne pelican]

@lament blade The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

[lament blade]

Ok

Ok thanks.😁

[unique spade]

How do i disable the Enabled-By-Default !donation command?

[lament blade]

Ok. Im gonna hop on pc and check it out

[unique spade]

I find it very silly that this command is enabled by default.

[tight harness]

@unique spade It's !tip - disable !tip and !donate (which is an alias of !tip) will also be disabled

[unique spade]

https://gyazo.com/a119cc46a9ae6875300bc4c3b8465237

It does not seem as if i'm doing it right

Oh wait, i see what you mean now

Excellent, it's disabled

Thank you for the help, i'd strongly suggest that this command would be disabled by default unless the streamer in question has set up donations through StreamElements.

I do it through StreamLabs and it was quite aggravating to see the wrong link pop up through StreamElements.

[vagrant rivet]

How can I make stickers for mi subs?

How can I make stickers for mi subs?

How can I create stickers for my subs?

[tight harness]

@vagrant rivet Stickers? 🤔 also you only need to ask once 😃

Could you explain how this is relevant to StreamElements?

[royal roost]

i know i asked for month ago but you said you worked on it, i want to update the subs on the extension Leaderboard? can i do it now? or it still something you working on?

[tight harness]

@royal roost I can't see any messages about this from you a month ago, any idea who you spoke to?

[royal roost]

to the chat i think 😃 on the website

i just wanna know if i can refresh/update the SUBS leadeboard in the extension

[tight harness]

To my knowledge the way it currently works is when people share their sub the extension updates because that's how we obtain sub data, if they don't share it we don't hear about it, so I'm not sure what this refresh/update option would do that isn't already in place. You don't remember who you spoke to on the website?

[hollow jewel]

Hey guys, are you able to rotate layers in the overlay editor?

[tight harness]

Nope, but there is a feature in OBS Studio which allows this, so if the layer is separate to everything else you can add it as usual then flip it

[royal roost]

ok, it seems it dosent refresh when people that have sub dont want to sub again, it still says they are sub. :/

[hollow jewel]

thanks Sean

[tight harness]

No problem

@royal roost So the suggestion you had was to remove people who hadn't re-subbed? Well the issue there would be that we only know about subs which are shared so people who just forgot to share their subs would be removed from the leaderboard too 🤔 would be good to know who you spoke to. I take a lot of the live chats myself but I definitely know I didn't take that one

[royal roost]

when it was month ago i dont remember the name, and the Chat stats seems to dont work aswell can send you a gif if you want 😃

[tight harness]

You renamed yourself?

[royal roost]

at the twitch?

[tight harness]

Yes

[royal roost]

yes

[tight harness]

Chat stats has been fixed

[royal roost]

https://gyazo.com/4a7ece8cfaf05610f42e32514d0c6954

check that

[tight harness]

Yeah, it's because you renamed yourself and we weren't told about it yet 😃

Now your chat stats works

[royal roost]

ah ok 😃

still dont loading into the Chat stats tab

[tight harness]

Tried a hard refresh? Ctrl + Shift + R

Also your discord profile still links to your old Twitch name

[royal roost]

yepp

discord profile? 😮

[narrow coyote]

!connect

[nocturne pelican]

Please connect your Twitch and/or YouTube channel with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w

[royal roost]

ah you mean there

i changed that

[tight harness]

Just now, yep

[royal roost]

seems to work better 😃

[tight harness]

Okay, I set you up a chat stats page

[royal roost]

do i need to be online to see if it works? 😃

[tight harness]

It seems there wasn't any data on your old chat stats page so I created you a new one for this account, I see it fine now

[royal roost]

working perfect. ty for the help and the support 😃

[tight harness]

No problem

[royal roost]

[dawn falcon]

!code

!key

!code @dawn falcon

Oof

[nocturne pelican]

@dawn falcon The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

[hollow jewel]

How do i get the TwitchChat Widget to work?

i type in chat but nothing appears on the widget

[narrow coyote]

If the overlay was not added as the correct resolution, you will not see chat

[nocturne pelican]

@hollow jewel To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[hollow jewel]

Can see the chat area

can see the chat areas (even tried adding another chat widget)

white and grey boxes

but they still display nothing 😛

[vital wyvern]

@hollow jewel and there are people chatting?

[hollow jewel]

yeah i am

[vital wyvern]

have you saved the overlay?

[hollow jewel]

yep

[narrow coyote]

Did you verify it works in the overlay editor, check your font colors

[vital wyvern]

⤴

[hollow jewel]

it does not appear to be working in the overlay editor, font colours are set to one solid colour at the minute

[narrow coyote]

I meant more that the color of font was different than the widget color, your token could be expired, try logging out of SE and logging back in to get a new token

[hollow jewel]

bingo, logout and in worked

fantastic thank you kite 😃

[narrow coyote]

[cobalt kindle]

Still no way for the bot to distinguish, and behave differently, when there's a "sub bomb" with community sub gifting, right?

10+ notifications back to back is a bit obnoxious

Saw somebody with 50+ the other day.... I had to stop watching I was annoyed

[inland lodge]

Where can i listen to all TTS voices?

[lament blade]

A code?

???

[nocturne pelican]

@lament blade The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

[sturdy moat]

I changed my name on twitch and now streamelemnts doesnt work, any help?

[stuck hamlet]

Log out of StreamElements and log back in. Everything should be fine after.

[lost quest]

what is the best way to monitor my followers/subs/donos while im live, or incase i miss something? would that be in the "activity feed"?

[zenith widget]

@lost quest Yes, also you can use the Ground Control app for that or use our plugin for OBS called OBS.Live

[nocturne pelican]

@lost quest Our Desktop App Ground Control: https://streamelements.com/groundcontrol

@lost quest OBS.Live is a Plugin for OBS created by StreamElements. You can download OBS.Live here: https://streamelements.com/obslive

Please make sure you have the latest version of OBS installed, Current Version: 22.0.1. You can install OBS here: https://obsproject.com/

[lost quest]

thank you!

[zenith widget]

[jade furnace]

Hi

Is there any option to set automated messaging.

[foggy yoke]

why are commands not working?

??

[zenith widget]

@foggy yoke The bot is not in your channel.

well now I see it talking

[foggy yoke]

it is now

it was and then i parted it

[zenith widget]

I assume you've changed your name and now you did "part channel" and then "join channel"

[foggy yoke]

added it back and boom

[zenith widget]

@jade furnace Depending on what type of automated messages you want.

You can setup chat alerts - this allows bot to say "person x has just followed/subed/tipped the channel"

[orchid nova]

Is there a way that I can see the amount of money from April to now? It shows a year month week day etc but I don’t see a customisable option to choose a date to another date

[zenith widget]

We don't have that option. I'm not sure but I think its been added as an idea to the Ideas Board

[nocturne pelican]

Here is the StreamElements Ideas Board: https://strms.net/ideas

[bitter charm]

I need an invite code

[stray hound]

@bitter charm !code

!code

[bitter charm]

!code

[stray hound]

The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

[hasty palm]

Awh man I was all excited when I found the app....

Bummer

[tropic basin]

Hey!

Somebody have a early access code?

[nocturne pelican]

@tropic basin The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

[tropic basin]

Oh, ok. Thank you

[delicate raven]

Hello? Can anyone help me!

?*

[zenith widget]

@delicate raven Yes. What is the issue you are facing?

[delicate raven]

If you change ur user name @spare terrace you lose your points. Is it possible to add points to a user?

[zenith widget]

If you confirm the change in name before and after, then you can use !addpoints <username> <points> to restore their active points. You can also edit their all-time points afterwards in the leaderboard, but watchtime can't be added/moved over.

[delicate raven]

Ok thank u

[zenith widget]

[delicate raven]

Wait another qestion.

Could a moderator do this too?

You only have to type !addpoints in the livechat?

@zenith widget

Or could anyone else answer the question

@SE.Stuff

Hellooo?

Pls

[zenith widget]

As long as you set the !addpoints command to the appropriate level in your dashboard, then moderators can also use this @delicate raven

[delicate raven]

Ok

[dark knoll]

Where do I find the JWT token on my account for setting up streamelements PC app?

[nocturne pelican]

@dark knoll You can find your JWT token on your account channels page: https://streamelements.com/dashboard/account/channels
(Don't forget to click on "Show Secrets")

[dark knoll]

thank you

[zenith widget]

[devout bridge]

Merhaba benim yardıma ihtiyacım var

[narrow coyote]

#485869431793385482

[lucid moon]

Need some clarification... why do the Stream stats always show super inflated numbers

Stream stats emails, sorry

[tight harness]

Could you give an example?

[late gulch]

Is there anyway to connect streamelements with deepbot?

[pine hemlock]

Connect, no. You can import your points from deepbot if you are a deepbot vip.

[hybrid gate]

Hello I'm interested in trying out your app on android but its asking for a code because it's in early access. I tried stream elements on my stream last night and it has so much functionality I was amazed. So how do I go about getting a code please?

[nocturne pelican]

@hybrid gate The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

[cobalt kindle]

Question: Do mods bypass redemption cooldowns in the stream store? If they do, can it be disabled?

[mild osprey]

what do you mean by redemption cooldown

[small lily]

I need a code for stream

For fire stream

[normal igloo]

@small lily what a fire stream tho?

[small lily]

Yeah

I need a code for fire stream

[normal igloo]

The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

@small lily

[small lily]

Ok

Thanks

[chilly adder]

Hey, I can't figure out how to get my overlay to show on stream

[normal igloo]

!add

[nocturne pelican]

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[normal igloo]

@chilly adder

[chilly adder]

How do I get the URL

[normal igloo]

Click on launch and copy and paste the URL

[chilly adder]

I did that, it showed a black box

[normal igloo]

Then you clearly didn't do it right

[chilly adder]

lol

guess not

I just tried what you said, I pasted the URL and changed the dimentions and it still came up balck

black

idk what im doing wrong

[lucid moon]

Could I give an example? Okay, my Stream Stats email says I have 18 chatters in my stream, but I only had 3 viewers. Or, it says I have 28 viewers when I only had 6... I think it is pretty self explanatory

[chilly adder]

?

can I just go into a discord call with someone and screan share

I think that would be easier

[lucid moon]

Its easy... add a source, then add a Browser, and paste the code StreamElements give you.. edit the dimensions and you are done.

[normal igloo]

^^^^

[chilly adder]

but every time I do that it doesn't show anything

[normal igloo]

@lucid moon chatters are not the same as viewers

[lucid moon]

they arent? what? i have undead or soemthing in my stream?

[normal igloo]

@lucid moon chatters are the people who are in your view list What of course do not count as viewers Unless they actually watching with audio As far as my memory goes anyway Sure one of the staff will tell you otherwise if I'm wrong tho

[lucid moon]

how can anyone be in my view list and not count as a viewer.. never mind... i guess its above your paygrade

[chilly adder]

@lament blade can I go into a call with you and share my screan

[normal igloo]

@lucid moon I'm not even a member of staff So I get paid nothing For helping you

[lucid moon]

Sky do you have a game running

are you looking in the preview?

[chilly adder]

um?

[mild osprey]

whats the problem?

[lucid moon]

@lament blade I think that was my point

[velvet finch]

Where should I go to talk to someone about the app beta?

[mild osprey]

the keys?

!code

[nocturne pelican]

The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

[lucid moon]

is there a document or something that defines that stats

[chilly adder]

@mild osprey I can't figure out how to get my stream overlay to show on stream, and whenever I try something that James told me, it won't work

[lucid moon]

sky open a call with me if you want

[mild osprey]

is your stream overlay above your monitor/ game capture?

[velvet finch]

Bummer :(

[normal igloo]

@velvet finch You didn't hear it from me but open beta very soon tho

[velvet finch]

:D

[normal igloo]

@mild osprey I saw that

[mild osprey]

saw what

[carmine abyss]

Hi team something is wrong with my SE's stuff my overlays no longer load in OBS and my ground control is also giving me the error "something is wrong on our site..."

[mild osprey]

so you are saying that the stream elements site is down for you?

[carmine abyss]

Well my overlay isnt loading and I have not changed the link within the sources on my OBS and also my ground control is giving the error above.

[mild osprey]

try duplicating the overlays, and using the duplicated version to see if that works

[carmine abyss]

it's not just the overlay though, it's also my ground control

but I can log into the website just find.

[normal igloo]

then SE probably experiencing some problems with ground control At the moment @carmine abyss

[mild osprey]

!jwt

[nocturne pelican]

You can find your JWT token on your account channels page: https://streamelements.com/dashboard/account/channels
(Don't forget to click on "Show Secrets")

[mild osprey]

[small lily]

[nocturne pelican]

@small lily Are you a StreamElements all-in-one streamer and interested in stream promotion when you go live? Please fill out this application https://strms.net/sellout and if you meet the 3 requirements posted in the :pushpin: pinned message in #welcome you will be added to the stream announcements.

[small lily]

Ok

Thanks for info

Am supersurferboii by the way

[jade furnace]

How to schedule automated messages?

[normal igloo]

@jade furnace in timers

[jade furnace]

OH! Thanks @normal igloo

[normal igloo]

np

[dark knoll]

Is it possible to apply my overlays while streaming through ps4?

[normal igloo]

@dark knoll Console streamer?

[dark knoll]

Yes...

[normal igloo]

then no You will need obs

[dark knoll]

I have obs and elgato

Game capture device

[normal igloo]

Well then follow these instructions

!add

[nocturne pelican]

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[normal igloo]

@dark knoll

[dark knoll]

Thanks you guys are awesome

[mild osprey]

have a good day

[normal igloo]

np

[lucid moon]

i think we got skyrim sorted out... now back to my question.. is there some place we can find explanations for the stream stats, in particular the stats we get in email

[mild osprey]

do you mean chat stats?

[lucid moon]

twitch gives me one number,... streamlabs gives me another.. and streamelements gives me a completely different number entirely..i just want to know what they are supposed to mean

no.. forget it.. this is just annoying me..

[cedar fulcrum]

Can you share with us the stats so we will see better what you are talking about:)

[lucid moon]

same stream

and twitch gives me even different numbers... im ttoally confuzzled as to which is accurate

so back to the question...is there a doc soemwhere that explains what the numbers actually portray

[winter zenith]

@lucid moon StreamElements counts every user that showes up for even 2sec with a diffrent username.
Streamlabs only counts those that actually typed in chat
Twitch is a mess... Only counting people staying for a unspecific, but longer period of time

[lucid moon]

sooo.. streamelements also counts my annoying bots...

[winter zenith]

This could be yes. But if you have ennoying bots just Bann them

[lucid moon]

it doesnt make them go away..god knows ive tried

[winter zenith]

Likely hydration bot, rootman, electrical skateboard and so forth

[lucid moon]

indeed

😃

i figured out how to get rid of hydration..the rest.. who knows

[winter zenith]

Yeah no I get that but at least they won't count in chat anymore

[normal igloo]

@winter zenith to give you an idea of how big of a problem these bots are https://i.gyazo.com/c45ac3e7a25de2baf1c74c85f462a7c5.png

[winter zenith]

(btw since bots Stay the whole stream twitch and Streamlabs probably also count them )

[lucid moon]

yeah decalsmurf is one of mine..virgo.. vand k...

slocool

[winter zenith]

Oompf... This went too far @normal igloo

[normal igloo]

@winter zenith Oh no what did I do

[lucid moon]

so, to clarify then.. is there a document that explains how streamelements gathers its stats ..

like what it gathers...

and does anyone know what the point of the bots is?

[winter zenith]

Not really seeing how our compatitors Copy us more then they should Already. Don't want to make it THAT easy for them

And points you can disable

Just go to your loyalty points settings and type in the bot names to ignore them

[lucid moon]

no no no.. i mean, whats the point of someone sending a bot to sit in my stream,... what do they get out of it

[winter zenith]

And then go to the overview of the points and delete the bots

Oh!

[cedar fulcrum]

🤖

[winter zenith]

@lucid moon the first bots (electrical skateboard /longboard) where made to "help" small streamers to get just one view and push motivation (noble concept)

[lucid moon]

as much as i wish i was super popular..im not and never will be. what would a bot gain

[normal igloo]

@lucid moon Never say never

[lucid moon]

noble if they asked first maybe...:

[winter zenith]

But some. People didn't want that petty view. AND it's against ToS of twitch anyway. But since no one actively did it twitch couldnt Ban everyone

Seeing this loop hole people just made more bots

And now annoy everyone with there BS

[lucid moon]

my kingdom for a kick button...

[winter zenith]

[lucid moon]

i love streamelements, i like that its all this stuff under one login... but the editor is clunky as hell and I just dont get why all these numbers never add up...overall though, id give SE and 8/10 .. but you cant dance to it...

[normal igloo]

I would honestly love twitch to add a kick button And every single time a user gets kicked from a chat A report is automatically made against that person aka Make twitch life so much easier to track down the bots

[lucid moon]

i just want a way to manage my stream... twitch sucks..:)

ok SE devs.. make me a way to click on a user and auto send a report...

or a way to flag those bots as bots in my viewer list so my viewers dont have to wonder

[winter zenith]

@lucid moon @normal igloo #general-chat pls 🙏

[normal igloo]

@winter zenith Yes sister of mine My deepest apologies

[winter zenith]

[lucid moon]

no problem..i can always use a different provider, one who is interested in what i have to say...have a great morning

[winter zenith]

@lucid moon

[normal igloo]

[winter zenith]

I think you got something wrong here, sorry to offend you. This channel is for support in SE questions if you have a idea you want to become reality post it in the #💭︱feedback-and-ideas channel where many ideas that get spoken become reality because we care more then any other service

[strong kernel]

@lucid moon We're happy to hear any suggestions you have to improve StreamElements in the channels we've provided for that purpose. You can submit ideas in #💭︱feedback-and-ideas or on our Ideas board at https://streamelements.helprace.com/s1-streamelements/ideas while this channel is for getting assistance on current features. ❤

[winter zenith]

And when you choose to leave us @lucid moon you will see that others don't care really fast. That's why people love us. And stick with us. And switch to us.
Thats why others now try to be like us.
But you can make your own investigation. We will await you with open arms and all the answers you are seeking

[dawn falcon]

!code

[strong kernel]

🤔

[nocturne pelican]

@dawn falcon The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

[misty kestrel]

Currently the follow widget is not showing the correct number of followers, is there a way to reset or refresh the info its gathering?

[winter zenith]

@misty kestrel we only track dollowes not unfollowes
streamelements.com/dashboars/session
there you can edit the Follower number by clicking on the "goals" tab

[misty kestrel]

thank you! Thank worked!

[pulsar gulch]

Hello , is anyone using that G2A donation option ?

[pine hemlock]

Do you have questions about it

[soft fulcrum]

Hi guys, do you know why SE is playing an alert twice?

[nocturne pelican]

@soft fulcrum Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[vapid sphinx]

Why isnt my !songrequest working? i have tried everything

[strong kernel]

jadoo_og on Twitch?

[vapid sphinx]

yes

[strong kernel]

The bot doesn't seem to be in your channel.

[vapid sphinx]

really?

[strong kernel]

Click Join channel on the right side of https://streamelements.com/dashboard

[vapid sphinx]

thanks @strong kernel

[strong kernel]

[vapid sphinx]

btw do i have to have stream elements open to use the media request

[strong kernel]

You'll need either the media request tab open or the Ground Control desktop app for the audio.

[vapid sphinx]

ground control desktop app?

[strong kernel]

https://streamelements.com/groundcontrol

[vapid sphinx]

this is not easy without help

nethyr what is the jwt token thing?

[nocturne pelican]

@vapid sphinx You can find your JWT token on your account channels page: https://streamelements.com/dashboard/account/channels
(Don't forget to click on "Show Secrets")

[vapid sphinx]

do i need to have the overlay token aswell?

[strong kernel]

Not in Ground Control.

[vapid sphinx]

kk thanks

[lament blade]

Can i get code for early acces

[strong kernel]

!code @lament blade

[nocturne pelican]

@lament blade The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

[vapid sphinx]

@strong kernel but i have to have the mediarequest tab open in the ground control?

[pine hemlock]

or the web page

[gaunt bolt]

hey, I've been exchanging e-mails with a person from the support team, about the fact that there is no way to get the videos to automatically hide in the media request widget, but the only way he mentioned was if I had a moderator doing that everytime a video changed, is there a way to make it as default to be hidden tho?

I want to use it for song request and to show on stream the song playing, that's why I wanted it to be default as hidden

[strong kernel]

There's a widget for just showing the song playing instead of the media request widget.

[devout bridge]

Heyyo ı need help :/

[mild osprey]

hi

[strong kernel]

Just ask the question.

[devout bridge]

I can not brodcast via mobile

[strong kernel]

What app are you attempting to broadcast with?

[devout bridge]

Streamlabs