#helpdesk-twitch

1 messages ยท Page 336 of 1

wraith dust
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I need asistance. My streamelements is not working for my chat when I changed my twitch name. I tried a solution from a staff but it did not work.

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Someone help!

zenith widget
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@grim sail What is your twitch name? (don't link it)

grim sail
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My Twitch name is TwistedPro_, do you need the bot account name too?

zenith widget
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@wraith dust Did you try going to the main dashboard and on the right side clicking "Leave" then "Join"?

wraith dust
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where does it say that

zenith widget
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Click on Part channel then click "join channel"

wraith dust
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Ok done

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but when I type a command in it doesnt work

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for example

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I have a cmd called !mouse

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when i type it in chat it doesnt work

zenith widget
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Ok, when you fix that slow mode, let me know

wraith dust
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what do you mean?

zenith widget
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@grim sail I would suggest to REREAD the REQUIREMENTS for the rename of the bot

nocturne pelicanBOT
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@grim sail Custom bot name requirements

  • StreamElements bot modded and in chat
  • Active overlay with alerts
  • StreamElements tipping page in the panels below the stream (!panels)
  • Create a twitch account for the name you want to use
  • Ground Control app must be running

Steps to enable custom name

  1. Sign in to https://twitch.tv with the bot account
  2. Install and run Ground Control (!gc for download)
  3. Visit https://twitchapps.com/tmi/ and generate an oAUTH token
  4. Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
  5. Restart Ground Control (custom name may take a few minutes to take effect)

Mac does not currently support renaming the bot.

wraith dust
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slow mode is offf

zenith widget
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@wraith dust I can't help test if the bot is in your channel with the 2 minute SLOW MODE

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thank you SeemsGood

grim sail
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OHHHH, Thanks!

wraith dust
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how do I delete commands

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or edit them

zenith widget
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@wraith dust Ok, for starters, mod the bot with /mod streamelements

wraith dust
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done

zenith widget
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Custom commands are your own commands while the default commands can't be edited as to what they responde

wraith dust
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here is edit button

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where

zenith widget
wraith dust
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I dont see that

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next to my cmd i wanna edit

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nvm I had tp scroll

zenith widget
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show me a screenshot of what you see

wraith dust
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alright thanks so much!

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do I need to do part channel and join every time I stream?

zenith widget
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huh?

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what party channel?

wraith dust
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sry I edited it

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reread it

zenith widget
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No

wraith dust
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kk

zenith widget
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The bot is always there

wraith dust
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kk

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Ok thanks so much!

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this was a HUUUUUGE

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help

zenith widget
wraith dust
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lol

rain scroll
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Is there a way i can add the pop ups on stream but while i stream on ps4? Its has no setting on ps4 to add it

zenith widget
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@rain scroll You will need a capture card for that, connected to your PC and you hook it up with the console. Everything afterwards is setup on the PC.

rain scroll
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Is there a way the website can just activate it without me having to do anything?

nocturne pelicanBOT
zenith widget
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You can have some of our features, but not an overlay

rain scroll
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Thx

unique juniper
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Why is a sub always displayed as a gift, even though it is a normal sub?

zenith widget
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@unique juniper Check your variations

unique juniper
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they are two varations

narrow coyote
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Its either something with the settings of your variations, or you have it set to pick a random variation when more than one matches. You need to review all your alert settings, including the variations

kind epoch
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Hi, do you have a count UP timer widget for the overlays?

narrow coyote
lament blade
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Hey does anybody know if there's a way to add a death counter that chat can control?

weary mist
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Yes. There are two variables you can use: $(count variableName) and $(getcount variableName). The first on will increment the variableName counter, and display that new number, the second one will just pull the current count for that variableName. You can also use !editcounter variableName +1/-1/1

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I recommend making the $(count name) variable mod and above, with a 30-60 second cooldown to prevent multiple deaths counting when only one happened, and then the getCount one for regular viewers

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@lament blade

lament blade
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best bitrate for my internet?

narrow coyote
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anything under 2000

lament blade
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ok ty

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@weary mist but is there anyway to make that number show up on Stream?

delicate sun
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Hm.. SOme one donated me money, I don't know where I can find it ๐Ÿ˜ฆ

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And it doesn't show on the overlay :/

lament blade
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@delicate sun tipper page on stream elements :)

delicate sun
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ok ok

weary mist
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@delicate sun How do you know someone tipped you

narrow coyote
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@lament blade counters will only be in chat at this time, there is no overlay variable for them currently

delicate sun
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It was written in my tchat that some one gave me 2โ‚ฌ

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Not much but something ๐Ÿ˜‚

narrow coyote
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did the StreamElements bot announce it?

delicate sun
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No :/

lament blade
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Rip @narrow coyote :(

narrow coyote
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@delicate sun It sounds like someone might be having a go at you, using the /me in twitch chat

delicate sun
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๐Ÿ˜ฎ

narrow coyote
delicate sun
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I'm crying :p

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and I"m dead inside ๐Ÿ˜ฎ

pine hemlock
weary mist
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its ok. I bet this "trick" has been pulled on 99% of streamres, lol

delicate sun
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Yeah still dying inside ๐Ÿ˜ข

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So.. now some one really followed me.. But nothing happening ๐Ÿ˜ฎ

narrow coyote
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@delicate sun Yeah, looks to be the case if you can get me the account ID, I will poke someone that can fix it

eager gulch
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hello can i make command with a link to follow a channel ?

narrow coyote
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There is a template for a shout out command in the custom commands section, when you make a new custom command

eager gulch
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i mean a link if i pess on it and i follow the channel instantly instead of going to the channel

narrow coyote
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Not that I am aware of

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Since the follow button is not a link, and there is logic behind it. Maybe you could do it with Twitch API

dark sleet
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Hey can I get some help with my !donate

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I want to put my stream labs link instead of my stream elements donationg tipping page

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but idk how to edit the !donate because I can't even find the command to edit in default commands

eager gulch
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!command edit !commandname response

dark sleet
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doesn't work...

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I did !command edit !donate response test

winter jacinth
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Any ideas on why OBS.Live wont update with the most recent cheers/followers/etc? Can't get it to work and even tried logging in and out as well as refreshing

hearty flicker
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Hello, im having a problem with stream elements leaderboard extension. Anytime someone tries to open the store it links to the youtube store and not the tiwitch stream store.

limber verge
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can you make command without "!" ?

narrow coyote
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@dark sleet Default command is !tip and you can't change the response, you could only disable it

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@winter jacinth Are you talking about the activity feed? it should just pull directly from the site, and reconnecting the streaming account would be the way I would expect to resolve it monka

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@limber verge For a custom command you would make a keyword for it in the advanced settings

limber verge
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oh okay

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thanks

nocturne pelicanBOT
winter jacinth
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Yeah, I'm talking about the activity feed. Not sure why but it's only showing donos even though the filters are at default ๐Ÿ˜ฆ

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Now that I think about it, I dont think it's populating on the StreamElements website at all

lapis vault
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yo guys, if there are sound items in the shop and multiple people buy different audio items, do they overlap?

true crown
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mis averlays no funcionan en el stream, por que puede ser?

lament blade
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The code

nocturne pelicanBOT
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@lament blade The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

narrow coyote
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@winter jacinth If you dont see the activities in your activity feed, and only see donations, it would seem that there might be a problem with your twitch token. This is usually resolved by logging out of SE and logging back in to get a new token

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@dire basin This channel is for support with StreamElements services, a question like that is best asked in #general-chat

dire basin
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ah understood soryy

winter jacinth
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Nothing still shows up. logged in and out multiple times

sour minnow
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Hey just wondering why this does not work with streamelements but works with other bots

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Is there a away to get it to work on streamelements

orchid venture
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hi there guys, is there away of having streamelements to have sub emotes in chat commands

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as they only show standard emotes

pine hemlock
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@orchid venture Gift the bot as sub in your channel.

orchid venture
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so you have to pay for the bot to be subbed

pine hemlock
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If you want your sub emotes to be used, yes.

orchid venture
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ok

sour minnow
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Ok thanks cuda

waxen sable
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I'm trying to set up the Tipping through streamelements for the first time on my twitch channel can anybody help me out?

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Do I need streamlabs as well I already authorized streamelements to my twitch Channel

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I watch the video and it showed a dashboard on streamelements then immediately went to a dashboard on twitch where I can upload the Tipping image and Link that I cannot figure out how to access the page where the Tipping can be entered on my twitch dashboard. Can somebody please help me out I can either do this by a team viewer or we could voice connect? I will tip whoever can help

pine hemlock
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If you're using our alerts you're gonna want to use our tipping page - or else you will not have alerts

waxen sable
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I want to use your alerts

sour minnow
waxen sable
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How do i add streamelements to my channel

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I think hes on there

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I got an option to click a button to have him join

pine hemlock
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then its not in your channel

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until you hit join

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sec

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$(customapi.https://destinycommand.com/api/command?query=${1:}&token=1535590918616088649&default_console=ps)

waxen sable
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Wher3 do i type that

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And hir join where

sour minnow
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I will try that thanks sorry for the issues

pine hemlock
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@waxen sable You hit join from your SE dashboard.

sour minnow
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Thanks that worked

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So you want me to post that in the API part if the discord.

waxen sable
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So now where do i go to add the tip part

waxen sable
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Thanks ill look at that

tidal bramble
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i need some help i had to change my twitch name for reason and now none of my stream elements commands are working i reconnected and they still dont work

pine hemlock
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Part the bot, logout of SE, log back in, join the bot

lament blade
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Thx

mossy dome
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My redeem soundbytes no longer works. Did something change? People can redeem their points and they get the message that they redeemed it but the soundbyte no longer is heard. It used to work.

wheat temple
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How do I get the code?

nocturne pelicanBOT
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@wheat temple The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

low trellis
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any way to format the chat commands? like does streamelements support markdown, html, or anything like that?

pine hemlock
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No, because twitch doesnt support such.

low trellis
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Wooord, thanks for the help eviltoH

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I think twitch panels support markdown but no the actual chat which is lame

dark sleet
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@narrow coyote how do I disable !tip

pine hemlock
carmine abyss
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hey guys i have a question i have ppl t3 resubbing and its playing the t1 sound but when i test a brand new t3 sub it plays the t3 variation sound. Any idea on how to correct this? I cant seem to find the setting

zenith widget
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@carmine abyss check your variantions and make sure you have a t3 variation there. This should override the alert even for t3 resub

carmine abyss
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@zenith widget I will have a look at that right now, i do have a variation for t3 subs

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I cannot see an override for resubs in there or am i not understanding

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plus now im changing the t1 sub sound the t3 resub is still playing the t1 old sub sound

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im so confused

zenith widget
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@carmine abyss Sorry for the late reply, let me check something and I'll get back to you with the variation setting

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@carmine abyss So I added a tier 3 variation and I got this using the custom alert for subs:

carmine abyss
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theyre the same settings as me though

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confused face >.<

zenith widget
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Since this is a test variation I added, all my other alerts on the widget atm is the shark - just make sure you are testing with custom sub alert

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You maybe confusing a tier3 resub with the normal tier3 alert for a new sub PepeShrug

carmine abyss
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im so confused im going to delete the variation and readd it and see if that works

zenith widget
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That would be my 2nd suggestion

carmine abyss
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Added it with the same settings you had and i get no difference from before

chilly viper
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Hey guys, whats up!? I have a problem using the Purple Delight Overlay.
Today was the 2nd time it happened, i streamed for about 5 hours and used mostly the 'in game' overlay, when i changed to 'talk' overlay it triggered all the events that happened in the stream for that 5 hours.... like a queue for the alerts... i then changed to the 'end stream' scene and it happend again, the alerts started to show 1 by 1 for the 1st one. The purple delight overlay have 5 overlays and I created 1 scene for each overlay, I simply don't know why this is happening and how to fix it. Anyone have any thoughts about it? Thanks! ๐Ÿ˜ƒ

zenith widget
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@chilly viper Do you have "Shutdown when inactive" on all the browser sources?

chilly viper
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@zenith widget not selected

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should it be on ?

zenith widget
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Do it

nocturne pelicanBOT
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@chilly viper Make sure to :ballot_box_with_check: โ€œShutdown source when not visibleโ€ for all browser sources (all OBS scenes). If using studio mode, uncheck โ€œSwap Preview/Output scenes After Transitioning.โ€ Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

zenith widget
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So basically the alerts queue up when the browser source and when you switch on them, for some reason they play one after another. The normal way it should behave is, you hear double audio, but it seems that your PC can't play all the active browser sources at the same time, so it essentially freezes them until you switch to them

chilly viper
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@zenith widget the very 1st one alert had duplicated sound... now i know why ๐Ÿ˜„

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Thank you so much @zenith widget and @nocturne pelican

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all set, should be good to go ๐Ÿ˜„

zenith widget
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@nocturne pelican is a bot cohhBot

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we trigger it via commands

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but you are welcome cavsalute

chilly viper
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๐Ÿ˜ฎ

celest river
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How can I get the invite code for stream elements?

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@here

nocturne pelicanBOT
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Please refrain from using [at]everyone or [at]here

celest river
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Idk where to get the code๐Ÿ˜‚ it took me here...can somone help me

nocturne pelicanBOT
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@celest river The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

spiral sleet
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Hi all, I could use some help on a couple of things:

  1. My audio alerts seem to double trigger when live. When I test them they trigger once, and the visual part of the alert triggers once. Once I'm live, however, the audio part triggers twice, the second sound coming a second or two after the first. HAs anyone encountered this before? What have misconfigured?
  2. I tried to run a ticket raffle the other night and the chat command to buy a ticket wouldn't work for anyone (even me), so people had to go via the store page to buy a ticket. Again what do I have misconfigured, what do I need to do for chat commands to buy tickets?
    Thank you.
lapis vault
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@spiral sleet about 1: do you have multiple scenes in obs with the same overlay?

nocturne pelicanBOT
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@spiral sleet Make sure to :ballot_box_with_check: โ€œShutdown source when not visibleโ€ for all browser sources (all OBS scenes). If using studio mode, uncheck โ€œSwap Preview/Output scenes After Transitioning.โ€ Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

zenith widget
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This is for number 1 โคด

lapis vault
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Yes.

delicate sun
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Hm :3

zenith widget
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@spiral sleet Usually this is the command you need to check if you've changed its name:

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or set an alias for it - most likely you've changed the user level for it or changed its name

spiral sleet
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Ah ha! I didn't think about that! I didn't realise a non-active scene could cause that. Thanks. I hope that sorts it ๐Ÿ˜ƒ

Any idea on the giveaway issue I had?

zenith widget
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raffle or giveaway? @spiral sleet

spiral sleet
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  1. I tried to run a ticket raffle the other night and the chat command to buy a ticket wouldn't work for anyone (even me), so people had to go via the store page to buy a ticket. Again what do I have misconfigured, what do I need to do for chat commands to buy tickets?
    Thank you.
zenith widget
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run a ticket raffle - I take keyword raffle, as you can also buy a ticket of sorts for it ๐Ÿ˜‰

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and because we have a raffle module as I mentioned above

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but this is the default enter command for the giveaway

spiral sleet
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sorry, I I saw the first pasrt answred and missed your response.

zenith widget
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In any case, ctrl+f in the default commands for "giveaway" and see which command gives you the example description name of the command "Buy tickets for giveaway"

mystic pollen
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Hi how do you now how many tickets you have / what command do you use

spiral sleet
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got it sorted! Thanks, it's !enter not !tickets [#] thanks ๐Ÿ˜ƒ

zenith widget
high bane
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Hi- for some reason I cannot get my loyalty store, or currency, to work in the Twitch chat... I'm not sure it works at all, really... I have followed everything in the help videos, but it just wont work-

I have Nightbot aswell, for the music on the streams, is there a conflict between the two? That's about the only thing I can imagine would cause issues..

noble kernel
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need help for stream elemnts

zenith widget
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@high bane Afaik, nightbot doesn't have a media request, but you only need to have SE bot or the extension to track loyalty for us

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IT seems that it did see me, but you need to be online in order to track points and gaining points is once every 10 minutes

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@noble kernel What is it that you need help with?

high bane
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hmm, so I just rebooted, but before that, I had opened the Streamelements desktop app. I haven't had that open for a long while. Could this be the reason you see the points now?

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if so, then my problem is solved ๐Ÿ˜ƒ

normal aurora
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I am in the process of trying to change the Image in my alert bar for SUBS but it will not change to what I am putting into it. It continues to use the person dancing in the shark outfit?

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This is becoming SERIOUSLY frustrating, I can not change it to any other image then the flipping dancing shark...

zenith widget
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@normal aurora Check the variations of the alert

normal aurora
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OK?

zenith widget
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@high bane Interesting. Did you change your name after you've signed up with us?

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@normal aurora Ok I'll go into more detail. Check the variations FOR the SUB alert. 100% i'm sure you have not touched those and that is why you are seeing the shark chompy

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Variations most of the time override the main alert image

normal aurora
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I see that now, then why would the i guess "general" setting just replace all of those?

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HAHA that is hidden...sneaky Elements yous

zenith widget
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Just explore the side bar in the overlay editor

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Its not hidden really

normal aurora
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gotter now TYVM

high bane
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@zenith widget ... not to my knowledge, no... I mean, in the Discord, yes, but not on Streamelements, nor twitch.

zenith widget
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If you change it at Twitch, it changes dynamically for us as well

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@high bane I assume you rebooted your PC? This should not be in any way connected to the bot tracking points with Ground Control app.

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Usually a part channel then join channel may help, but I assume you haven't done that

high bane
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hmmm, no... how do I do that? In the desktop app?

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or on the website dashboard?

zenith widget
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on the main dashboard

high bane
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cheers!

lament blade
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Hello, problem is that: Streamelement's doesn't show up ANY followers, tips etc on the Dashboard. What it do is show overlay on OBS, so it's linked, but don't receive any New Folowers alert.

strong kernel
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@lament blade What's your name on Twitch?

lament blade
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it's eQNegatywny

strong kernel
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@lament blade Passed info along for a fix to be applied, will let you know when it is.

lament blade
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I see on my phone u just followed me, but nothing on the stream tho

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Thanks!

cursive obsidian
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Is there a way to only show the recent tippers LIST of the current session ? wihout having to reset the data ?

north flare
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How do we ban a user from donating via paypal?

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I don't see any options on the dashboard

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a guy is donating racist / rude things and need to stop him

strong kernel
zenith widget
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you can do this

north flare
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it's already enabled

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@zenith widget where is the optoin to remove it?

strong kernel
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In your revenue history.

zenith widget
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This option is to ban the server

north flare
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I don't see how to remove it from recent tips and to ban them

zenith widget
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find the user and just block him - he won't be able to tip you anymore

north flare
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๐Ÿ˜ฆ great I clicked Delete selected

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so they don't show up anymore

grizzled wyvern
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Hi streamelements! I have noticed stream elements no longer posts twitter posts to my chat. Is this module ok?

zenith widget
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did you also click on the BLOCK? @north flare

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@grizzled wyvern This is a known thing, due to limitations of the Twitter API. Afaik devs are working on finding a workaround for the module to work

north flare
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@zenith widget not before I deleted sadly... so I don't think I can block them now

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so how can i remove it from Recent Tip

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?

zenith widget
north flare
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if they donate again I will click Block

zenith widget
north flare
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got it thanks

bitter rover
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Hi. How can I get to invite code? To StreamElements on android?

nocturne pelicanBOT
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@bitter rover The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

tender pivot
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Hi. If I send a request to join the team, when will they answer me...?

zenith widget
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Join which team?

tender pivot
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The StreamElements "Dream Team"

strong kernel
tender pivot
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I check the requirements a long time ago...

frank dove
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Hello! I have a question. How can I make my sub total display correctly? I have added the total subs widget in the overlay but it displays my old count and it doesn't update. ๐Ÿ˜„

winter zenith
frank dove
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Modified it manually from the overlay - it doesn't show up on stream if I modify it from session data and the other section for totals is greyed out, can't do anything about it there

narrow coyote
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The sub total comes from twitch. You can go under totals and click reset session to have it refresed, this happens automatically after your stream ends.

wanton jetty
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@rapid tapir How does your log viewer work is there a way i can set up a command to pull a specific users mod log ?

Also im having issues getting logviewer in my channel ๐Ÿ˜ฆ

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but isnt in my viewer list

rapid tapir
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mh, ima restart it ... time for v4 LUL

wanton jetty
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๐Ÿ˜„

rapid tapir
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pro tip: dont run software written for 40 channels in 12k

wanton jetty
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PogChamp ๐Ÿ˜„

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can you at me @rapid tapir when its all sorted ?

rapid tapir
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itll take a bit to rejoin channels

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havent had restarted the service in a few months

wanton jetty
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๐Ÿ˜›

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yikes

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๐Ÿ˜›

pine hemlock
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@rapid tapir uwu

echo drum
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is it possible to manually add someone to the sub statistics list?
i would like to add my very first sub, which subbed before I added the streamelements bot to my channel

narrow coyote
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KiwiThink What list are you talking about?

echo drum
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i added the streamelements leaderboard extension to my channel. but two of my subs are not apearing on it, because they subbed before i started using the streamelements bot.

strong kernel
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Streamlabs? ๐Ÿค”

echo drum
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sorry, i mean streamelements ๐Ÿ˜„ (edited it above).

strong kernel
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Yeah, there's no way to add them in. Just a case of bad timing. ๐Ÿ˜ฆ

echo drum
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feelsbadman

weary mist
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It will update once they re-sub though

robust lintel
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How to get invite code?

nocturne pelicanBOT
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@robust lintel The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

robust lintel
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Okay so app in play store says click link to get code...

narrow coyote
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contact us does not equal click link to get code

weary mist
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Right now, we just gave out quite a few codes at gamescom, so we are waiting for that the settle before handing out more. That is the life of a beta application

wanton jetty
#

Anyone able to take a look at sypherpk's timer config his doesnt double post in chat with clashing commands, Just wondering what his stuffs set up like ๐Ÿ˜ฆ he's using SE

delicate sun
#

Hey

#

is it possible to make a donation goal ?

winter zenith
#

Yes! @delicate sun

strong kernel
delicate sun
#

Oh ๐Ÿ˜ฎ How ๐Ÿ˜Š ?

strong kernel
#

We has a widget.

winter zenith
#

โคด

delicate sun
#

ty

strong kernel
rapid tapir
#

@wanton jetty should be fixed now

#

can you test it?

wanton jetty
#

can do in 1 hour @rapid tapir

#

is there a way to get a specific users log ?

#

so i can set up a mod command

rapid tapir
#

you mean link directly to a user's log?

wanton jetty
#

ye

rapid tapir
#

yes, just add ?user=<username> to the URL

wanton jetty
#

cool

rapid tapir
wanton jetty
#

test 2... test 5... 3 and 4 was abducted LUL

rapid tapir
#

yeah those werent recorded because a bug that has to do with you renaming your channel

#

๐Ÿ˜›

wanton jetty
#

ahh okays

#

have you set it to ID now rather than the username ?

rapid tapir
#

that requires a full rewrite

wanton jetty
#

ahh

rapid tapir
#

v4 will have that

wanton jetty
#

Cool

rapid tapir
#

but it has issues of its own because twitchโ„ข

wanton jetty
#

Twitch broke FFZ several days in a row lol

#

seems to me coding for Twitch is a Bitch Kappa

rapid tapir
#

it is

wanton jetty
#

Whats the variable for a target username ?

#

${user}

#

or something else ?

rapid tapir
#

I think so

#

@stuck hamlet will be happy to help you with that Keepo

wanton jetty
#

got it ๐Ÿ˜ƒ

#

it is right ๐Ÿ˜ƒ

#

so if ${user} is target user... whats the variable for the user running the command ?

weary mist
#

if no user is specified, $(user) will target the sender

#

If you want to always target the sender, use $(sender)

wanton jetty
#

ahh oka

#

so i can use both ๐Ÿ˜„

#

phew

quaint vortex
#

Ok I have a question someone just tipped me it didnt show up anywhere

wanton jetty
quaint vortex
#

I linked everything too I dunno what went wrong?

narrow coyote
#

How do you know they tipped you? Did you get an email from PayPal about the transaction?

quaint vortex
#

No my good friend I'm playing with told me and we waited for a notification and nothing happened

#

Its not in the PayPal either...

wanton jetty
#

then its "pending" in his account

#

until its verified

#

its not been sent.

#

Hence no alert.

quaint vortex
#

Ohhh si i have to verify?? I'm very new ๐Ÿ˜†

wanton jetty
#

No who ever sent you the "money" had the donation pending in his account

quaint vortex
#

Ohhhhhhhhh

wanton jetty
#

if his account isnt a verified paypal, theres a few restrictions when it comes to TIPPING with paypal

#

If its not arrived in ur paypal they it was never sent.

#

Also if it is sent double check your paypal email on streamelements

#

make sure its spelt correct

#

Although that wouldnt explain the lack of alert

quaint vortex
#

Ya I haven't seen it in my paypal either and everything's correct so it has to be their end

wanton jetty
#

then yes its there end.

quaint vortex
#

Ok ty for the help guys I'll see if we can figure this out lol

wanton jetty
#

Get him to check his paypal

#

whats your twitch ill try help

#

@quaint vortex

vital wyvern
#

Chanpai_support reporting for duty cavsalute

grave python
#

uh non related question but does any of you employees know when is nuuls coming back from vacation

vital wyvern
#

how may i help you citizen cavsalute

grave python
#

weebs dansgame

vital wyvern
#

i recommend checking nuuls twitter @grave python owo

grave python
#

he aint saying shit

#

ppL

open drift
#

I'm interested in early access to the stream elements app on Google play. How can I apply or gain access?

nocturne pelicanBOT
#

@open drift The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

open drift
#

Ok Ty :)

grave python
#

nuuls told me following

#

that I should speak to tal or shadowboxer

#

what is the best way to reach out to them

ripe ice
#

Tip page doesn't load when link is clicked via twitch mobile app on android. Any ideas? I've tested with a friend's phone as well. Have not tried on iOS yet though.

vital wyvern
#

@grave python i recommend you to send a dm to shadowboxer

#

you will see his name on the right side of your discord

#

@ripe ice could you send me the link over DM?

narrow coyote
#

@ripe ice Click the 3 dots option menu, and use open in browser

ripe ice
#

@narrow coyote thank you! Good work around. Would be great if it loaded via twitch app though, as it may deter some tippers.

narrow coyote
#

Don't worry, I am poking people about it to see if there is something we can do about it, thanks for bringing it to our attention

ripe ice
#

@narrow coyote thank you!!

gaunt vine
#

anyone know why, when i put my twitch chat it wont show the chat on my OBS? but it does in Stream elements?

narrow coyote
#

if you are talking about the chat widget, you need to make sure the overlay was added at the correct resolution, otherwise you will not see it

gaunt vine
#

@narrow coyote ah okay thanks will to that now

gaunt vine
#

i tried that and still don't show

narrow coyote
#

Is the chat the only widget in the overlay, do other things load fine? Do you have it blocked by other sources?

gaunt vine
#

yeha its hte only widget in the overlay and and yeah everything else is fine and yeah its on top

azure swift
#

hiya guys! I used the leaderboard extension on twitch for schedules and other stuff...is there a way to remove my bot from always being at the top of the chat chart?

narrow coyote
#

and for this overlay did you make it at the full 1920x1080, and add it to OBS as the same? Because adding the overlay at the wrong resolution is the cause for 99% of the cases where people report chat not showing in OBS

gaunt vine
#

yeah overlay is 1080 and so is the thing in obs

narrow coyote
#

If you open the browser source properties, and then type in your chat, do you see the chat text? Like this

gaunt vine
#

yeah i do it shows a grey box on my screen also

#

oh wait its showing now

#

Thanks for help idk what i did but its working now aha

narrow coyote
#

Might just not have typed recently enough from when the overlay was loaded peepoShrug

#

Happy its working though peepoCheer

gaunt vine
#

aha yeah idk thanks tho! ๐Ÿ˜„

pallid cedar
#

hi, my giveaway alrdy run, but i forgot to change the max ticket number, can i change somehow? ๐Ÿ˜ฆ

tight harness
#

Not mid-giveaway

lament blade
#

hey peeps, i got a problem with giveaways, when i set it. the viewers cant get into the giveaway. whats wrong here?

rotund basin
#

I'd say explain that you goofed, stop the giveaway, reconfigure and try again

tight harness
#

@lament blade Check the !enter command is enabled in Chat Commands > Default Commands

pallid cedar
#

yew but lots of ppl joining in, ๐Ÿ˜ฆ

rotund basin
#

oh well, I've seen it happen before... we're all human

rare cairn
#

I am trying to setup and edit an overlay for my stream and need some help

narrow coyote
#

what exactly did you need help with

rare cairn
#

how do i remove elements from the overlay such as facebook, twitter and things like on the social bar

narrow coyote
#

Open the overlay in the overlay editor (click on the large pencil) and hide or delete them

rare cairn
#

i would like to just have my instagram, twitch, and discord displayed

#

ok got it

narrow coyote
mortal ridge
#

I need a little help

#

I know how to setup all and everything for rendeeming regulars with some points, and such, But just. What are regulars?

#

And what can they do?

narrow coyote
#

regular is a special role you can assign to viewers, like your ride or die people, and it is higher than sub level

mortal ridge
#

And what can they do?

versed plover
#

i want to use streamelements leaderboards but i cant choose the displya panels (when i click on each one nothing happens) any solution?

narrow coyote
#

@mortal ridge you can use it for commands. like restricting it to the role, or making that role exempt from things like spam filters

mortal ridge
#

Oh I see.

narrow coyote
#

@versed plover You install the extension, then add an extension panel and associate the leaderboard extension to it

mortal ridge
#

And just a little question more

versed plover
#

yes but when i want to configure it i cant choose display panels @narrow coyote

mortal ridge
#

I was wondering if you could like see how much points you've earned and how much you've watched in 1 command, Should it be like this on the coding part? You have been watching the stream for ${user.time_online} and earned $(user.points) $(pointsname)

narrow coyote
#

I am not following what you mean by that @versed plover

weary mist
#

that looks right @mortal ridge

mortal ridge
#

Alright thanks guys. Those answers really helped me.

versed plover
#

i got it as my extension and now i want to configure it (i can choose which panels eg sub cheer points will be shown) but i cant click on that panels in the configuration

#

when selecting default panel for example i can choose it

#

i cant click on the white box (same with the white box of "upcoming streams")

narrow coyote
#

What browser are you using?

versed plover
#

chrome

narrow coyote
#

and you already linked your twitch to StreamElements before installing the extension?

versed plover
#

the circles are no problem only the squares are (for some reason)

#

no i didnt

narrow coyote
versed plover
#

thanks

trail condor
#

I might be overlooking this, but is there a full list of all the webfonts that SE uses? with previews? So I don't have to select them from a list every time ๐Ÿ˜›

narrow coyote
versed plover
#

some possibility to exclude common bots like electricskateboard from points leaderboards btw? @narrow coyote

narrow coyote
#

Not at this time PepeHands

trail condor
#

thanks @narrow coyote โค

narrow coyote
#

@versed plover โคด

versed plover
#

thanks again

narrow coyote
trail condor
#

oh, I think I found a 'misprint' in Widgets

narrow coyote
trail condor
#

Sorry I do QA for a living. Wish I could turn it off

narrow coyote
#

I do tech support at a software company, I know the feeling

#

Thanks for reporting it, I posted it in another channel so it does not get buried and lost

azure swift
#

: hiya guys! I used the leaderboard extension on twitch for schedules and other stuff...is there a way to remove my bot from always being at the top of the chat and other charts?

narrow coyote
floral badger
#

where can i find my stream viewer time leaderboard?

narrow coyote
floral badger
#

Thats the points leader board but iโ€™m looking for a viewtime leaderboard

narrow coyote
#

thats pretty much what all time leaderboard is:

points can ONLY increase when the user watches the stream, can't be spent in any way
lean garden
#

Who do I contact about an access code to the app for Android?

nocturne pelicanBOT
#

@lean garden The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

upper steeple
#

is there a way to put line breaks in a command, so it isn't one big block of text?

weary mist
#

As far as I know, twitch chat doesn't have a way for that to happen

floral badger
#

Is there a way to disable the whole stream store with one click?

#

(Temp)

weary mist
#

not without some progamatical hoo-doo

harsh moat
#

I need help with timers showing up on my stream. Iโ€™ve activated them for one hour time intervals (to not clutter stream) but for some reason they donโ€™t appear while Iโ€™m streaming ๐Ÿ˜•

narrow coyote
#

do you have chat lines set? The way it works is once the time is met, it will check the chat to see if the chat lines have been met in the past 5 min. If not, the timer resets

harsh moat
#

Ohhh. That could be the problem. I have it set to like 30 ๐Ÿ˜ฌ | Iโ€™m gonna need to change that then

sand birch
#

hey is there anyway to not have military time in that chat for stream elements obs

zenith widget
#

@sand birch From 23:59-00:00 to AM/PM?

sand birch
#

yea

zenith widget
#

I'll post it internally

sand birch
weary mist
#

if its <12, its am. if >12, its PM, and subtrack 12

sand birch
#

ok i shall use this for now

#

thank you

sweet zenith
#

Anyway for Ground control to output into a different playback than default playback device?

#

song request that is

weary mist
#

@sweet zenith I use a program called Audio Router to force it to another audio channel

main wigeon
#

Hey guys

#

I need some help

weary mist
#

@main wigeon do like the others, and just ask your question, we can't help if we have to guess your issue

main wigeon
#

Hi to you too @weary mist . On the StreamElements DesktopApp I need a JWT token. "You can find it under My account" but it opens SE home page. I go on the dashboard but I don't seem to find it anywhere.

#

Found it.

weary mist
#

xD

scenic kayak
#

hello I am having an issue im using stream elements and stream labs but when i go to use the command !donate it automatically brings up a link for my streamelements donation page but i dont want it to do that

#

and the !donate command cannont be removed

#

also i cant find a place to turn it off at

#

i want to make a command for !donate that links to my streamlabs tippng page but i cannot change that command

#

The reason for this is because i am using a stream elements overlay but my notifications and sounds are all set up on my over lay through stream labs

last tangle
#

Is there anyway to make some things only redeemable by certain people?

tight harness
#

@scenic kayak The command is !tip, !donate is an alias of the !tip command, so if you disable !tip it'll disable both

weary mist
#

@scenic kayak there is a scroll bar at the bottom of the default commands page, scroll right. Or zoom out

#

@last tangle not at this time, not user specific

scenic kayak
#

@weary mist Im on the defult commands page at the bottom zoomed out. I dont see the donate command or tip command.

weary mist
#

@scenic kayak do a CTRL+F and search for the donate/tip command

scenic kayak
#

@weary mist I did and there is neither command.

#

there not even default commands

#

and there not commands i made

tight harness
#

Did you rename the command? Because otherwise it should be there as !tip

scenic kayak
#

Thank you that ended up working

#

i didnt see the tip one

#

was looking for donate

#

also wasnt thinking in my head that the !tip command affected the !donate command

tight harness
#

No problem ๐Ÿ˜ƒ enjoy your stream

hushed ice
#

another solution to the problem is setting up donations to go through SE hehehehehehehehehehehe

weary mist
#

xD

#

very true

scenic kayak
#

๐Ÿ˜ƒ

#

Your guys customer service is A1

#

keep it up!

tight harness
scenic kayak
#

@hushed ice i tried that lol

hushed ice
#

in my experience, it is usually better to keep things in 1 place. i was juggling with 2-3 services for a while an it was a mess

nocturne dome
#

Hmmmmm im confuzed

royal saddle
#

is SE down or something? i was editing my overlays and all of a sudden the test alerts arent working

main ermine
#

hey how do i swt up a chat bot for my twitch stream

hushed ice
#

@main ermine in the dashboard there should be a button that says Join Channel

main ermine
#

helloo

#

where

royal saddle
#

under Modules @main ermine

narrow coyote
royal saddle
#

you can enable the "chat alerts"

main ermine
#

im so confused

hushed ice
#

for making it join its in the Dashboard, right side. and for controlling it just go to the left list and at the bottom there is all the info and options

narrow coyote
main ermine
#

im so lost

#

i just se the chat and peaple on the right side like se mebers and se staff

hushed ice
main ermine
#

okay no what

hushed ice
#

make sure you are logged in with Twitch and all that

main ermine
#

okay now im on my channel what do i do now

#

join chanel right

hushed ice
#

yes

main ermine
#

k now what

#

it just says your on your way to a true streamer

#

and it says if i want to add stunnng overlays

hushed ice
#

click on "connect with Twitch"

main ermine
#

k on twitch it says i have Autonod bot running

#

no what

hushed ice
#

autonod?

#

it should be called streamelements unless you got a custom name

brazen scaffold
#

@misty wagon hello:D

pine hemlock
#

Automod is a twitch function to prevent certain messages

#

Its not a real "bot"

lament blade
#

anyone able to assist for a moment?

exotic hinge
#

If i have an animation made

#

is there a way i can loop it to do the same animation every minute?

#

or does the artist have to do that

#

also how do i make it so the SE custom ?

#

SE custom name

pine hemlock
#

The image rotator widget can show images every x minutes @exotic hinge

nocturne pelicanBOT
#

@exotic hinge Custom bot name requirements

  • StreamElements bot modded and in chat
  • Active overlay with alerts
  • StreamElements tipping page in the panels below the stream (!panels)
  • Create a twitch account for the name you want to use
  • Ground Control app must be running

Steps to enable custom name

  1. Sign in to https://twitch.tv with the bot account
  2. Install and run Ground Control (!gc for download)
  3. Visit https://twitchapps.com/tmi/ and generate an oAUTH token
  4. Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
  5. Restart Ground Control (custom name may take a few minutes to take effect)

Mac does not currently support renaming the bot.

foggy yoke
#

can anyone help me out? a friend of mine is trying to use streamelements to notify him in chat whenever he gets hosted, donated, etc. can someone help me out

exotic hinge
#

!panels

nocturne pelicanBOT
lapis moat
#

@foggy yoke if you mean the activity feed? Or just the alerts?

pine hemlock
#

@foggy yoke If you're looking for alerts in chat, join the bot from the main page and go to Modules and enable Chat Alerts

foggy yoke
#

i got donated 1 doller and it didnt go through to my paypal, can anyone help m

#

nvm got it

steady sundial
#

This could seem like a dumb question, and it's probably already been answered but I can't see it in here - I use SLOBS to stream and monitor donations. If someone donates through my stream elements page will that come off my streamlabs goal, and will the alert generate?

pine hemlock
#

Streamelements tips only show alerts on streamelements overlays and other stuff such as goals on streamelements.

steady sundial
#

ooh ok. But I can use a stream elements overlay and goal in SLOBS?

pine hemlock
#

Assuming that their software doesnt block our overlays, sure

steady sundial
#

Ok, I'll give it a shot, thanks ๐Ÿ˜ƒ

molten hill
#

GIMME CODE NOWWWWWWWWWWW

nocturne pelicanBOT
#

@molten hill The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

zenith widget
#

@molten hill You don't need to yell.

#

@molten hill Ok, I'll give you a warning. If you continue talking like that, you won't be welcome here.

molten hill
#

These no point being here

zenith widget
#

I would suggest to learn to be patient, as these things take time and the codes that were given in Gamescom, were for Gamescom attendees only

molten hill
#

Ok, where can you going a good overlay so THAT WORKS??

zenith widget
#

What kind of overlay are you looking for? Animated or static?

molten hill
#

I just want an overlay.

zenith widget
molten hill
#

I'm sorry for my behaviour.

zenith widget
#

No worries, but we do have rules in this server, hence why I warned you.

molten hill
#

I understand

#

!Hosting

zenith widget
#

Are you looking for something else specific?

regal thunder
#

Hi, is there a way to see chat log for a certain user throughout all streams?

zenith widget
#

for a specific user in your channel? No

#

For your entire channel - yes

regal thunder
#

Oh OK, thank yoy.. I needed specific user.. :)

zenith widget
#

Well, I would recommend setting up with https://cbenni.com/ as you can search for a specific user in your channel

#

and how many times they've been timed out and banned for example

#

but it doesn't track previous chat messages

cursive prairie
#

Hey I was wondering if someone could help me, my alerts are working on the site whenever I test them but they don't show up on OBS.

nocturne pelicanBOT
#

@cursive prairie To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: โ€œShutdown source when not visibleโ€ https://youtu.be/KDvLynUqXI4

zenith widget
#

If you've added them to OBS, make sure the resolution is set properly on the browser source.

#

and also just in case, what OBS are you using?

cursive prairie
#

The original one

#

Idk what the right term is

zenith widget
#

OBS Studio

cursive prairie
#

Not studio

zenith widget
#

OBS Classic?

cursive prairie
#

Yeah

#

That one

zenith widget
#

I would strongly recommend going to OBS Studio

#

as Classic uses a CLR Browser Plugin which does not support our overlays

cursive prairie
#

AH that's the problem then

zenith widget
#

and that OBS is fairly outdated

cursive prairie
#

Ok thank you

lament blade
#

So i m trying to setup my stream and i m new to this. I m having a really hard time doing that and i m very confused. One of the most problems is that i can't set up donations i m getting an error.

zenith widget
#

Where are you getting the error and are you using chrome? @lament blade

lament blade
#

yeah i m using chrome

zenith widget
#

So where are you getting an error?

lament blade
#

i use the linking tip but it's like twitch doesn't accept it

#

it says something went wrong please try again

pine hemlock
#

Are you adding an image to the panel

lament blade
#

yeah but still without the image i m getting the same problem

pine hemlock
#

Try using incognito mode and see if it works. If not, it's still a twitch issue. Id suggest contacting them if it's still not functioning properly on their site

lament blade
#

ok i ll try in icognito

#

same happens in icognito

toxic aspen
#

<@&382267076632379392> can you help me? I cant found a URL to browse source for OBS

zenith widget
toxic aspen
#

thanks

lament blade
#

Can i post the photo with the error i m getting when i try to set up the donations?

zenith widget
#

Yes

lament blade
zenith widget
#

I would suggest to clear your cache and try again adding the panel.

#

If that doesn't help, let me know and I'll suggest another way to check what error you are getting.

lament blade
#

Ok i ll try it right now

#

Still the same thing happens

zenith widget
#

Ok, so on Chrome, open up the dev console with F12

lament blade
#

yeap

zenith widget
#

It should look like this

#

Click on "Console" above and then refresh the page. Edit the panel, do your edits, click save

#

and you should see a red line(error) on the bottom of w/e Twitch spits on the console

upbeat dust
#

Are we able to play music on the website directly to ground control?

zenith widget
#

Umm Ground Control simulated the Media Share page

#

or more exactly - opens it

#

You can have both open, but you may hear double sound

upbeat dust
#

So if i play music in the webpage using my phone it plays on my pc?

lament blade
#

want me to copy and paste the error messages here? @zenith widget

zenith widget
#

DM me a screenshot

upbeat dust
#

Like can i use my phone as a remote for ground control

zenith widget
#

Unfortunately, no.

upbeat dust
#

Thanks ๐Ÿ˜ƒ

zenith widget
#

@upbeat dust I think you can still open Media Share on your phone, as long as its via Chrome from your phone. Have not tested it my self and have Ground control open. Both sites should sync up to current played song, but its possible Ground Control to bug out at some point

wicked dune
#

My notifcations for donations don't come up in chat

zenith widget
#

What is your twitch name?

#

Most likely your tipping page, is not Streamelements, if you are using our bot and chat alerts module

sharp bramble
#

Code

nocturne pelicanBOT
#

@sharp bramble The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

red vine
#

hey is there any way to unban everyone from my chat?

#

i've had a moderator have their account compromised and they ran a script that banned thousands of people

tight harness
fierce wadi
#

Hi guys, how can I see my JWT Token? I want to authorise Ground Control

nocturne pelicanBOT
red vine
#

how can the bot talk monkaGun

fierce wadi
#

thanks @nocturne pelican ! You're my hero bot!

zenith widget
#

It reads your message and triggers on keywords @red vine

#

Or actually I read the message and trigger its command

red vine
#

JWT Token?

zenith widget
#

!jwt

nocturne pelicanBOT
red vine
#

its very slow

zenith widget
red vine
#

Mass Unban chat twitch television

zenith widget
#

What? cohhN

red vine
zenith widget
#

I was joking on the keyword. We trigger its commands, but if we @ someone after the command, it deletes the commands and posts the command response

#

Aah, well..

red vine
#

it doesn't work anymore PepeHands

zenith widget
#

Well thonkingintensifies

wicked dune
#

wait so

#

how do i enable notifications for when i receive a donation

zenith widget
shell mantle
#

where is the JWP token

#

Please anyone help

nocturne pelicanBOT
wicked dune
#

thank you

#

@zenith widget

#

my twitch name is cassiabree

#

same as this

teal spoke
#

How do I get paid from G2A? I don't have any G2A account

zenith widget
teal spoke
#

@zenith widget Oh Thanks!

lament blade
#

what is the best way of playing music on my stream?

zenith widget
lament blade
#

aight,ty.

upper steeple
#

what is the cooldown on free song requests when you have it set to a limit?

arctic cairn
#

hello everyone i new hear and i just wanted to ask my stream elements wont work anymore

zenith widget
#

@upper steeple If you set it to lets say 3 free songs, until one of the 3 songs is played, person can't have another free song

#

@arctic cairn Have you changed your name recently?

arctic cairn
#

Yes

#

XD

#

how did u know o.o

zenith widget
#

Because its a common thing xd

arctic cairn
#

^_^

#

ty โค

zenith widget
#

I could have started with, "are you referring to the bot or site?" or "how long have you been with us?" and then ask "have you changed your name?"

#

but I just cut the middle man and went straight for the wound gifSataniaLaugh

arctic cairn
#

HAHAH XD yea

#

if u have a good idea whats going on just cut out the middle man ๐Ÿ˜„

lament blade
#

The Ground Control application is really slow and buggy

#

any chance it will be phased out and integrated with OBS.live

#

?

zenith widget
#

@lament blade That is the ultimate end point really

#

and its going to be updated, to be more stable and have media share hotkeys and other things requested for ground control originally

lament blade
#

Bless

#

Probably not the right place to ask this but is it a stupid idea to disable tipping and keep subscriptions and bits open?

#

just wondering

#

Only to prevent chargebacks which are apparently at an all time high

zenith widget
#

On your tipping settings click disconnect and tipping is disabled

teal spoke
#

How to set up donation Alert??

zenith widget
#

@teal spoke There are 2 types of alerts:

  1. Overlay alert
  2. Chat alert.

For Overlay alert, you can add use one of our pre-made overlay themes and you don't have to change anything(except position of camera box for example) or make your own overlay

FOr chat alert, enable chat alert module for the bot here: https://streamelements.com/dashboard/bot/modules

teal spoke
#

I mean where is overlay URL??

zenith widget
#

then copy the link from the newly opened tab

#

Or from the overlay editor, click "Launch" to get the link

teal spoke
#

@zenith widget Lol I was blind. Thank you

zenith widget
#

I wear glasses and also blind sometimes with them cohhBlind

sleek nymph
#

Hi! Im using streamelements obs and when i switch scenes, my webcam stop work, i have to activate and desactivate to fix it. how can i fix it? I have activated the option "desactivate when its hidding"

zenith widget
#

One way is, copy and paste the same webcam source from 1 scene to the other.

#

Just note that you can edit the size of the red box of the source, but any actual webcam settings you change, affects the entire source

sleek nymph
#

Oh, it works, thank you so much ^^

wooden tusk
#

Hey, im using SE for my donation alerts (and i guess everything else). When i get an alert for followers ore subs they show up, but my alert didnt show up for a donation i got today on stream

#

But when i test it on the overlay editor it shows up?

lofty kiln
#

I have 3 different Alerts (for each game). in case that there are no 3 alerts at the same time we have the "deactivate, when source not visible" function. And i have that. But since one week, even with that option all 3 alerts are hearable at the same time, why?

zenith widget
#

@wooden tusk So do you see the tip on the activity feed on the dashboard/activity feed page/ground control?

wooden tusk
#

No i dont

zenith widget
#

Ok, your tipping page is SE, so how do you know you got a donation/tip?

wooden tusk
#

100%, the guy messaged me and it also showed in paypal

zenith widget
#

Did you receive an email from PayPal about the tip?

#

@lofty kiln I would suggest to clear the cache of the browser sources and recheck the option is ticked.

nocturne pelicanBOT
#

@lofty kiln Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page

wooden tusk
#

Let me check

#

Yeah i did

zenith widget
#

Have you used another platform before us?

lofty kiln
#

I'll check that, thanks @nocturne pelican

zenith widget
#

@wooden tusk What I mean is, have you used SL or Tipsee or another overlay/alert platform prior to us?

wooden tusk
#

I i think maybe streamlabs

zenith widget
#

There is a slight chance the person used your old tip link OR the email about the tip from PayPal is to let you know that you need to accept the tip from the person first, as I'm not sure what kind of email you received from them.

#

I'll ask internally just in case for other ideas.

wooden tusk
#

No worries, ill be able to check more in depth soon when i end my stream, thank you for helping

narrow coyote
spring lake
#

How do I find the JWT token? it says on the website, but I can't find it there. Can someone be more specific?

tight harness
spring lake
#

@tight harness Thanks

tight harness
#

No problem

wooden tusk
spring lake
#

An other thing. I can change my bot name in GroundControl. But I don't see the option.

nocturne pelicanBOT
#

@spring lake Custom bot name requirements

  • StreamElements bot modded and in chat
  • Active overlay with alerts
  • StreamElements tipping page in the panels below the stream (!panels)
  • Create a twitch account for the name you want to use
  • Ground Control app must be running

Steps to enable custom name

  1. Sign in to https://twitch.tv with the bot account
  2. Install and run Ground Control (!gc for download)
  3. Visit https://twitchapps.com/tmi/ and generate an oAUTH token
  4. Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
  5. Restart Ground Control (custom name may take a few minutes to take effect)

Mac does not currently support renaming the bot.

pine hemlock
#

All of the requirements need to be met before the option will show

spring lake
#

It works thanks!

narrow coyote
#

@wooden tusk Do you see it in your activity feed, or under the pending in the activity feed? Do you have TTS protection enabled?

wooden tusk
#

After I reset my OBS, it showed up in pending

narrow coyote
#

Are you using OBS.Live then, and is that the activity feed you are referring to?

wooden tusk
#

Yes @narrow coyote

#

Sorry about the slow reply, had to do some things

indigo torrent
#

hi there. I'm testing out a redeem item for my channel on a second account using internet explorer (dont judge) and when i click the link in chat to take me to my redeem code, page is blank except the help button bottom right? (also tested with edge which is working as expected ๐Ÿ˜ƒ ) so is internet explorer living up to its rep here?

weary mist
#

it is likely. Best to test in chrome/firefox

indigo torrent
#

you just know someone is going to cry at that ๐Ÿ˜‚

bleak flint
#

HI, I have a question about tip goal on the overlay section. Since I want a new goal donation and the month isnt over is their a way to start the tip goal at 0? because I juste feel it takes all my donation of the month.

narrow coyote
bleak flint
#

Thank you ๐Ÿ˜„

narrow coyote
empty arrow
#

how do i set overlays on linux version of obs?

narrow coyote
#

I am not sure the linux version of OBS has a browser source, if it does, that is how you would do it

nocturne pelicanBOT
#

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: โ€œShutdown source when not visibleโ€ https://youtu.be/KDvLynUqXI4

empty arrow
#

i know how to do it but when i want to add sources i can't select browsersource

pine hemlock
#

It might just be named Browser, or you may not have installed it when installing obs. Or the linux version doesnt support browser sources.

narrow coyote
#

It looks like the browser source plugin for linux is separate, you will need to find one and install it

pine hemlock
#

Or that

empty arrow
#

okey thank you

crystal mica
#

mhm awhhh help ๐Ÿ˜ฆ i installed the streamelements obs live but i dont get another screen..

#

i saw on videos that they got instant the chat right or left and so on ... and the normal scene layout

narrow coyote
#

What happens when you click the button that says "logout"

crystal mica
#

i can new connect but it is the same after i do that

narrow coyote
#

Have you entered your streaming key into the OBS settings?

crystal mica
#

my normal twitch key?

narrow coyote
crystal mica
#

yeah its all normal like before

#

and when i switch to "normal" obs its all normal and i got a screen with mit scene

narrow coyote
#

I would start by updating OBS Studio, you are on an older release, and that could be causing problems with OBS.Live

crystal mica
#

ok i will try thank you

narrow coyote
#

Let me know if that helps, if not we will see what else we can try. I dont think I have ever seen it present a logout option on that screen before monka

crystal mica
#

mhm i got already the latest obs version LUL ๐Ÿ˜ฆ

#

maybe i try to reinstall it

narrow coyote
#

No, you are on 21.1.0, they broke the updater in that branch, you will need to get the latest from their site directly. https://obsproject.com/

#

22.0.1 is the current release

crystal mica
#

awh thank you

#

ohhhh it works instant ๐Ÿ˜… thank you fenaliLove

narrow coyote
#

Awesome! KITEpoggering SEheartbeat

lament blade
#

Heya

I on my dashboard (stream element) my picture is missing. How can I make it apear?

lofty kiln
#

another weird problem, that cache thing solve the "3 alerts" problem, but now my alerts doesn't have sound anymore, I have a sound, then TTS and now only TTS comes without the sound, 2 days before everything still worked, how? ๐Ÿ˜„

tranquil apex
#

Guys, is there a way to link my song request stuff to spotify or something like that?

vital wyvern
#

Nothing for Spotify at this moment @tranquil apex

tranquil apex
#

@vital wyvern Only youtube?

vital wyvern
#

Yes, we might add Spotify in the future

tranquil apex
#

so how could I make an "endless" playlist on youtube? I'm kinda lost at the moment

narrow coyote
#

you can add any public playlist as a backup playlist

hasty glacier
#

Is it possible to filter out auto hosts from alerts?

narrow coyote
#

No, you can only set a minimum number of viewers, but it affects both host and auto host

hasty glacier
#

No problem. Any plans to implement that?

narrow coyote
#

I dont think its possible at this time with how we get events from twitch. Host and auto hosts are the same type of event

rain imp
#

hmm I dont think I set up my community gift subs right lol should I set it to at least or exactly 5 to make it pop up?

narrow coyote
#

If you only have one alert for all community subs you would want it set to at least, if you have a different one for all the amounts, you would what to use exactly and have a different variation for each one

rain imp
#

ahhh ok. im assuming that the regular sub gift alert gets overridden if a community one pops up

#

as for the alert message should i leave it to default or is there away to do it where it shows how many they gifted?

#

I have the alert message set to {sender} just gifted {amount} subs!

#

oh god i put in 100 in the amount now i regret it

#

just to test it lmfao

exotic hinge
#

can you loop in OBS?

narrow coyote
#

loop what?

exotic hinge
#

I have an animation

#

i only want it to do the animation every 60 secs

#

not every 6 secs

narrow coyote
#

thats not really a loop then. OBS media source has an option to loop, but that will just loop the video. What you are asking about would be more of a timer, which as far as I am aware, OBS does not have anything like that

snow quarry
#

How do I get a code for the app please guys

nocturne pelicanBOT
#

@snow quarry The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

exotic hinge
#

so on my gfx artist end

#

what does he have to do

#

if i put the file into SE

#

it does the animation

#

then redoes the animation everytime its done

#

i want it to rest like 1-2mins then redo the animation

#

oops crap

#

wrong fricking chat

narrow coyote
#

SE or OBS it would be the same if you set it to loop, it will just loop and replay the video. So lets say you have a 6 sec video, but you want that 6 sec shown every 60 sec, you would need to have a video that is 66 sec, with the remaining 60 sec being nothing. the video would also need to be in a format that supports RGBA so you can use an alpha for the dead space between when you want it to play

#

If you had a gif of this, you could use the image rotator widget as that has a delay option in it

exotic hinge
#

isnt gif lower quality?

narrow coyote
#

yes

fast bison
#

Russian???

winter zenith
#

@ebon forum

ebon forum
#

@fast bison ะฒะตั‡ะตั€ ะดะพะฑั€ั‹ะน

teal spoke
#

Where can I get Donation goal URL?

narrow coyote
#

You can add a donation goal widget to an overlay

teal spoke
#

Oh I got it. Thank you @narrow coyote

narrow coyote
bold wedge
#

Need a prerealse code for app

#

Prerelease*

nocturne pelicanBOT
#

@bold wedge The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

bold wedge
#

Gah

#

Ok

keen maple
#

Hello, is there a way to add a command that displays the hours i have streamed in the month?

narrow coyote
#

Might be possible with Twitch API, but nothing that could be done out of the box with our commands.

pastel copper
#

Hi! I want to know how can I unlink my channel from a StreamElements account. I logged accidently with the wrong account, have all my setup from twitch and want to use it on YouTube as well

narrow coyote
pastel copper
#

@narrow coyote thanks! But it doesn't work. I get a message that my channel is linked to another account =/

narrow coyote
#

seanW then it seems you went a bit ham and created too many accounts. The only thing could really be done is to get the JWT from the multiple accounts you have and have someone from the staff merge them

pastel copper
#

@narrow coyote just an mistaken log in and everything is messed up... that's sad. I'll try to reach out the staff. Should I create a ticket on their support then?

narrow coyote
#

If you can get the JWT tokens from both accounts, you can DM them to me, and I can ask someone from the staff to merge the accounts

pastel copper
#

@narrow coyote Okay, I'll send you

sick horizon
#

This may have been asked, but are there any plans for a mac version of OBS.Live?

narrow coyote
#

Not at this time

sick horizon
#

crap

#

Okay thanks ๐Ÿ˜ƒ

proud grove
#

how does the timezone command work? cant get madrid's timezone

narrow coyote
#

If you check the pinned messages in here, there is a doc that covers time zones

proud grove
#

ah

#

ty

#

right found it ty

narrow coyote
vague minnow
#

Hey there

#

Got problems with paypal tips

#

got no log in the activity tab

#

and also got no notification :/

narrow coyote
#

Did you get an email from PayPal about the transaction?

vague minnow
#

yes

#

okay

#

just discovered that There is tips page

#

youtube and twitch

#

there are not link

narrow coyote
#

yes, if you are using Twitch and YouTube, the links and alerts are separate for each platform

vague minnow
#

DAMN

lapis vault
#

Is there anyway to avoid sound overlap when purchasing multiple sound items from the shop?

umbral lion
#

Hi all! Is there a way for me to stop youtube videos from auto playing when the previous one finishes? I can'y seem to find any sort of auto play button, only the "Delay Between Videos" in settings

mint moat
#

hey how do m y viewers get to my store?

hushed ice
#

!store

#

or with the SE panel

lament mulch
#

Hey I am a viewer in someone's stream on YouTube and want to know how to give points to other viewers help would be appreciated.

exotic hinge
#

GIFs dont work on SE?

#

its not showing up under the video..

hushed ice
#

@lament mulch it should be !give [username] [points] without the [], but the streamer might have it disabled

lament mulch
#

Thanks I'll give it a try

winter zenith
#

@exotic hinge gifs work fine on SE

#

@lament mulch loyalty points are not a thing on Youtube unfortunatly

#

@hushed ice thanks for helping โค

full fable
#

Hey I'm in the middle of a sub train and all of our alerts are not working. This is the 4th stream in a row that we have to go into obs and copy/paste the same exact link. How do we fix this problem?

winter zenith
#

sounds like a chache issue

#

@narrow coyote you there? monkaSS

dark fern
#

Hey, I'm a mod for a fairly small streamer on twitch and she asked me for help rejigging the overlays in order to add alerts for the loyalty bonuses we've been adding. She's given me editor permissions on her dashboard but the issue is that I, firstly, cannot see any of the overlays that she's worked on in the "My Overlays" tab but I also cannot seem to add any of my own overlays, either blank or themed, to the menu in order to bring up some form of the editor. Any help would be appreciated. Thanks

worthy egret
#

Hello! I recently got my twitch name changed. Streamelements doesnt show up in chat anymore

hushed ice
#

@worthy egret go to the dashboard and make it rejoin the channel

#

it happened the same to me just a couple days ago

worthy egret
#

I cant

#

The rejoin button isnt clickable for me NotLikeThis

dark fern
#

Fixed my problem if anyone has it in the future. Was on Chrome, switched to Safari, works fine.

wind palm
#

HELP!! lol My media source doesn't play audio but it shows audio playing. It is a video clip. What am i missing?

#

nm...found it

pine hemlock
#

@jlkl#3774 If she gave you an editor link, you have to select his/her channel from the channel drop down menu then go to overlays.

#

@worthy egret Part the bot, log out of SE, log back in SE, join bot.

upper sparrow
#

Hello I'm looking for an early access code to the stream elements mobile streaming software?

nocturne pelicanBOT
#

@upper sparrow The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

misty crypt
#

Hi! I am trying to do a giveaway, but "Draw a Winner" never shows up. It only says "Close Giveaway". Any thoughts?

narrow coyote
#

Once you close the giveaway, you will be able to draw a winner

wind palm
#

is there a way to fade a bg image when a video plays?

#

and can i have videos play randomly or must i change it every time?

narrow coyote
#

I am sure something like that would be possible, but it all depends on what you are trying to do and what it will take to accomplish it.

#

and if you are asking about the media source in OBS again, this is not really the place for stuff like that. This channel is for support with StreamElements services. If you have general OBS questions, you can ask in #general-chat or the OBS discord

wind palm
#

you know what..you are right...since i have stream elements open working on overlays I defaulted to this chat

#

multitasking

low fractal
#

Hello

#

is it possible to get the tipjar widget like the one stream labs uses on my overlay?

narrow coyote
#

yes, our widget is called HypeCup

low fractal
#

ooo

#

Thanks you

#

i assume it drops uber dank memes as well?

narrow coyote
#

There are some dank memes in there, and its being worked on to be even danker smokeweed

pine hemlock
low fractal
#

does it has custom stuff?

narrow coyote
#

There is some custom stuff for the different events, but not the cup itself. If you go into change cup, check out the shark, it has some good examples of custom stuff for the different events like follows and subs, etc

low fractal
#

cool thanks

#

:D

narrow coyote
worthy egret
#

How do i part the bot....

narrow coyote
low fractal
#

wth this gravity bot thing is insane!

#

how do I get those pepe's omg

#

really tho they are pretty neat

narrow coyote
#

Right click, open link smokeweed

fast bison
#

help with the invitation code

upbeat dust
#

Does obs.live take more ram than standard ob studio with chrome browsers on?

weary mist
#

im using it right now, and I have not seen any difference

upbeat dust
#

Thanks

round nest
#

hello, I had a question about donations and if there is any sort of donation goal widget in my overlays?

weary mist
#

@round nest there is, it is called Tip Goal

hot urchin
#

how do i set up CSS alerts in overlay editor? ๐Ÿ˜„

round nest
#

@weary mist thanks man!

lapis vault
#

@weary mist hello mate

#

Do you know if there is there anyway to avoid sound overlap when purchasing multiple sound items from the shop?

mellow delta
#

How can i get a invite code?

viscid portal
#

Just curious if the mobile allows capture of screen and if it allows you to access normal stuff you would on the site like statistics, bot settings...etc

viscid portal
#

I'm currently using streamlabs and it's got some.... Issues to say the least

zenith widget
#

@hot urchin Depending on the widget, you would see "Custom CSS" option on them. For variables you can see them in the pinned messages in #dev-chat

#

@lapis vault They should not overlay really. I'll double check the redemption widget and get back to you

nocturne pelicanBOT
#

@mellow delta The app is currently in closed beta, keys were given away at the Gamescom in Cologne, Germany.

Please wait and stay tuned for the open beta.

zenith widget
#

@viscid portal Afaik, it allows, chat and overlay access and some other things. I would suggest to wait and find out.

lapis vault
#

@zenith widget oh wait I recognize ur name, you reported the bug about the invalid user input issue with the ${redeem}