helpdesk-twitch

[frank merlin]

i have no idea where the number is from and how to get rid of it

i want it at 0

[zenith widget]

I don't understand. Can you provide a screenshot

?

[frank merlin]

so goal is 5 subs. so it should read 0/5. but for some reason its reading 94/5

[zenith widget]

Then as i mistakenly said before actually reading fully waht you were asking for

https://streamelements.com/dashboard/session go to this page -> goals tab -> edit the sub goal progress there from 94 to 0

[small zenith]

Thanks for the info @zenith widget

[tawny bay]

Viewers not gaining points on my stream during a important stream

also giveaway issues

[elder sorrel]

@tawny bay Is the Loyalty settings enabled? Didn't have a problem yesterday for points showing every 10 minutes 🤔

[tawny bay]

yes been

[elder sorrel]

Looking at previous issues with that this was mentioned: " I suggest to turn off the loyalty system, part the bot, join it again and then turn on the loyalty system."

[delicate prairie]

anyone getting internal server error when logging into streamelements with twitch api?

{"statusCode":500,"error":"Internal Server Error","message":"An internal server error occurred"}

i get that when i try logging in with twitch

[elder sorrel]

@delicate prairie Yeah you're not the only one who's gotten that. Pretty sure it's a known issue they're working on or if they have a fix.

Not sure until one of the SE Support peeps is available to confirm 🤷🏼

[tiny hemlock]

Ya @delicate prairie I got the same error

[delicate prairie]

Thanks guys!

[grave parcel]

im importing the theme from stream elem to obs but i have to manually add everything else like webcams and such??

cause i like what i was using

the theme on obs

[winter zenith]

@grave parcel you mean you switched from Streamlabs obs to Obs Studio right?

[grave parcel]

no im still on streamlabs

do i need to use studio?

[winter zenith]

Well then you dont have to put the Webcam and stuff in again

Just put the URL Browser source into SLOBS

And move your cam in the right Spot

[grave parcel]

what im saying is i like what im sing but i want the Tips and such from Elements

@winter zenith but idk how to make myself get online like that

[winter zenith]

...?

Whats your native language? @grave parcel

[grave parcel]

IM SAYING that i was the donations and such, but i like the theme i use on OBS

want*

[winter zenith]

So. What you are saying is. You use StreamLabsOBS (SLOBS), have a theme/Overlay from Streamlabs, and want tipping and alert box from StreamElements

Right?

[grave parcel]

yes

[winter zenith]

Okay. So Show me the overlay pls? A Screenshot would be enough so I can Direct you in the right direction

[grave parcel]

https://i.imgur.com/TAz8Wkc.png

[winter zenith]

Okay so what you would need to do is input a chat widget in the overlay Editor
(make it transparent)
And put it to the left frame
And input the correct Labels into the Pannels on the right for the camera frame

It's best to put the screenshot of this overlay into the overlay Manager so you put the Labels and stuff in the right Spot

And next inputing the Alertbox Widget in the desired Spot and you Gucci

[grave parcel]

that left box is already a chat box

and under the cam has donations and stuff but idk if its linked any way

[winter zenith]

Yes I thought you want to use StreamElements and just the graphic elements of StreamLabs for it but do as you want

It's not @grave parcel

Since it's tracking donations from Streamlabs not StreamElements

(btw we also have a fire green overlay looks similiar to this only better and not as tacky in my opinion but again you do you)

[grave parcel]

im just not sure how to use this stuff..

[winter zenith]

You would just save time that way creating it and just Inputting the URL of said Overlay From StreamElements rather then stitching everything together

[grave parcel]

say i get that

idk much of what to do

[winter zenith]

What I would do in you place:

Look at the green fire overlay in our Theme Galery
(if you like it click on creat)
Download OBS Studio and install
Download OBS Live and install it

Input the URL of just created green fire overlay into a source in OBS LIVE

Input your cam source

Input your Stream Key from twitch into OBS Live

Be happy with your life

!obslive

[nocturne pelican]

OBS.Live is a Plugin for OBS created by StreamElements. You can download OBS.Live here: https://streamelements.com/obslive

Please make sure you have the latest version of OBS installed, Current Version: 22.0.1. You can install OBS here: https://obsproject.com/

[grave parcel]

ill try that

[worn hazel]

question to anybody that can help. I want to make something in my overlay that shows some text, but on a rotation (i.e. the over lay would show "hello newcomers" and then 10 seconds later that would disappear, and then "welcome to the stream" would show for 10 seconds.and then after that disappears maybe something else shows up for another 10 seconds. And then it cycles to the beginning again). I know I can do that by making a gif of what I want to show, but I cant find anything that allows me to make a gif using just text that doesn't have a background. Any help?

[untold crest]

@worn hazel this kind of stuff is in development - so you will be able to add text, images, social media.

[blazing ocean]

Hi, what do I have to do to get a code for the Android app?

[winter zenith]

@blazing ocean would have needed to stop by our Gamescom booth

It will be open to the pubic sure

[blazing ocean]

pity, I was not at the Gamescom, would have loved the app tested, but thanks for the answer

[lament blade]

Can I get a code for stream elements app on mobile?

[lament blade]

That sucks.I won't be able to stop by there😑

[pine hemlock]

Im sure it will be public before you know it

[lament blade]

I got wize bot rn but I wanted to see if stream elements is better and easier to use

[winter zenith]

@lament blade i am sure you can test that even without the app. Since wizebot is a normal chat bot for streaming as StreamElements is too. And mich more

The app is for IRL streaming and had a soft launch at GamesCom when all is good and bugs are found (or not found) the code requirement will be gone for sure

[bleak dust]

heyy i gots an issue

[minor depot]

helo i tray to set up the graond control and whan i tray to gat my jtw tokean it not going in to the plaice its going to the main manou

is sambady hear?

can sambady halp me

[nocturne pelican]

@minor depot You can find your JWT token on your account channels page: https://streamelements.com/dashboard/account/channels
(Don't forget to click on "Show Secrets")

[minor depot]

tanks

[calm grail]

We utilize the widgets for Extra Life. We are having problems where alerts just keep going off with random donations from many weeks back. Up until about a week ago everything worked normally. Any help to correct this would be great. I have removed the alert completely and readded with the same result.

[iron valley]

Hello support, any release date to disable the alert autohost?

https://streamelements.helprace.com/i307-disable-autohost-alerts

[dusty merlin]

So my Subscriber Alert settings wont change at all no matter what I do in my overlay settings, Ive logged out, cleared cache/cookies, tried a different browser, deleted and created alertbox widget, but no matter what settings I apply, it still does the left shark video when I test it.

Suggestions?

Check that. The default variations were messing with the test function

[pine hemlock]

@calm grail I've pinged someone about this but I dont have an answer currently.

@iron valley We dont have a date/eta currently

@dusty merlin

[rough hinge]

give me cod

[narrow coyote]

here is a cod

[pine hemlock]

[hasty lantern]

Heyyy

[inner jasper]

Hey, i had someone donate me a dollar (first donation ever) and nothing popped up on screen or on the widget afterwards

but it says it in my tipping history

any help?

[normal island]

hi. i inquired about something wrong with my stream a couple days ago. the inquiry was that the names and the follow video weren't popping up in my stream.... the names have appeared to be fixes but the alert video has not.

[stuck hamlet]

Do you have tip moderation enabled? @inner jasper it can be found in the tipping settings.

@normal island what type of video is it?

[normal island]

it's just a random gif of captain reynolds

like. when i get a follow it will appear on my OBS but it doesnt show on my stream.

[stuck hamlet]

That's quite impossible

[normal island]

yeah. well. it happening.

[stuck hamlet]

What version of OBS are you on?

if anything, I believe it would be an OBS issue..
Everything that shows up on the preview, shows up on stream.

[normal island]

22.0.1

except the other day when i talked to someone when i had this same issue he said it was something on your guys end and that a moderator will need to fix it.

[stuck hamlet]

He might of misunderstood, because if it shows up on the preview, it means our system is working.

!obshelp

[nocturne pelican]

For the best OBS support, please join their discord where OBS devs and support volunteers are available all the time discord.gg/obsproject

[stuck hamlet]

You could try asking them why this would happen

[normal island]

it had something to do with my activity feed. my activity feed was reading blank for my sessions.

[cobalt verge]

How do I get the invite code for the mobile app

---uninstall

-- leave discord server

[pine hemlock]

Codes were giving out at gamescom

I dont have any other answers at the moment

[calm grail]

Keep me posted if you would @pine hemlock

[grave parcel]

im so confused 😦

i set up OBS.Live and got twitch code and all but Stream elem still says offline

[near sorrel]

hello, where can I find out how to withdraw money after donation?

[winter zenith]

@grave parcel I will ask you again. Is English your native language? It seems like you have communicatin issues.

What exactly do you mean "StreamElements still sayes offline"
You need to input the URL from the overlay as a Browser source to OBS Studio/live

@near sorrel you mean from g2a or from your Paypal Account?

[near sorrel]

@winter zenith from g2a, yeah

[winter zenith]

@near sorrel you need to verify your Bank or Paypal Account first. You also need to verify you Account to withdraw money. You can do that 2 weeks after a donation Took place

[near sorrel]

@winter zenith I have a confirmed Bank and Paypal
ah, now i must wait 2 weeks?

sry for band eng btw.

[winter zenith]

@near sorrel you English isnt bad

For me I find it not that Bad. I just withdrawl every end of the month.

You still need to verify your Account once with your identity to withdrawl too

[near sorrel]

aw where i can to do this?

ah nvm

i'll w8 for AttckHunter 😄

[pine hemlock]

I assume its within g2a you'll have to do all of this.

[winter zenith]

I am on mobile so I cant look the link up sowwy

[near sorrel]

it seems to me that I have long confirmed everything
yesterday the first tip came to me, at a rate of $ 6, but I do not know whether it is possible to withdraw them somehow

[winter zenith]

Well I would just try it. Click in withdrawl and try to Transfer it

[near sorrel]

That is the problem
I do not see where to click 😄

where i gooooo 😄

[winter zenith]

@near sorrel lol...

On the G2A Pay Site of course

[near sorrel]

hahAA okay

😄

[winter zenith]

[near sorrel]

❤ thanks

[winter zenith]

No problem

[near sorrel]

my first time sorry

[winter zenith]

Hey no worries
@near sorrel

[lament blade]

Anyone here

I want help

[winter zenith]

@lament blade just ask as anyone else doese?

[near sorrel]

@winter zenith is this money from my last donation, right?

[winter zenith]

I would assume

[near sorrel]

okay~

aw ._. that's super hard
why when i click at withdraw my balance is 0.00, when i have 4.70, ohmy

ah ok nvm i'm idiot i need verify my g2a acc

[winter zenith]

[lament blade]

Hey guys i just downlaoded streamelements app in my mobile and its earlyaccess

When i open it they ask me for a inviatational code..

[winter zenith]

@lament blade only for people that visited our Gamescom Booth

It's a soft beta launch

[lament blade]

Where is gamescom booth

[winter zenith]

So you will need to wait

[lament blade]

I cant join that

[winter zenith]

I know

So you would need to wait

It will be released to the public once Beta testing has been completed

[lament blade]

How much time did beta launc will be there

[winter zenith]

You cant put a time stamp on that

[lament blade]

Any guess

[winter zenith]

No

I am sorry but it's not easy putting a time stamp on that nor is it clear if there are Bugs and how to fix them if they are there

[lament blade]

Can u tell. I have only mobile. How. Much features can i have for my stream

[winter zenith]

That's a normal development process we encountering here

With StreamElements you can have all the Features you would have from normal streaming Since everything is in the cloud. Overlay as well as bot @lament blade

[near sorrel]

okaaaaaaaay, i verify my acc, but what i can to do now? 😄 when i click into withdraw i have just 1 euro
what a quest xDD

[lament blade]

Will i be able to see. Subscribtion alert

[winter zenith]

I am now in the air will help you guys more when I Land

@near sorrel need to wait till varification is completed

@lament blade yes

[near sorrel]

completed already~

[winter zenith]

@near sorrel it has to be approved

@near sorrel as well as Paypal and Bank varificationa

[pine hemlock]

Theres a widthdraw tab, click it and follow its instructions. g2a is seperate from us so if you're asking specific questions about their services its probably a lot easier to talk to their support teams

[lament blade]

Will everthing on screen or in prewiew for others

[near sorrel]

ok w8

[winter zenith]

@lament blade depends on what App you use with se you dont see the overlay but you see the Events and hear the Alerts

With bitstream you can see them but that's a lot of CPU and Power usage

Since SE App has smart streaming function I advise to wait on that if you have a older phone

[lament blade]

Will overlay will be shown to watchers which are watcbing my stream

[winter zenith]

Yes

[lament blade]

Thnk for the information

[winter zenith]

No biggie

[lament blade]

Really appreciated

[winter zenith]

[lament blade]

Hope i will able to make my stream like pc

[winter zenith]

With StreamElements you can

[lament blade]

I m goona try this after the launch

[winter zenith]

Sure thing

[cold crypt]

does streamelements keep track of my followers and subscribers in a saved text folder that my overlay can automatically read from? so that new followers/subs will show on my overlay?

[winter zenith]

@cold crypt no it's easier that that

All in the cloud

No local files

So you can use your overlay when ever, where ever

(if there is Internet )

It's a "Label" widget

In the overlay Editor

[lament blade]

If there is internet. Is most required thing

[winter zenith]

[copper moss]

[cold crypt]

ty

[winter zenith]

No problem

[cold crypt]

kiwa, i figured that out, thanks, now can i edit what it says? i want to take out the ":" after "latest follower" and add more space between that and the followers name

[copper moss]

You can go to the streamelements dashboard, you can personalize all of your overlays there

[pine hemlock]

After you add the widget, you can edit the message to your liking yes

See: the left

[copper moss]

It's waaaaay harder to help on mobile

[cold crypt]

ty guys

[pine hemlock]

Welcome

[brittle hornet]

I'm using NVIDIA GeForce Experience to stream, and it requires the overlay to be a file on the computer instead of a link. Is this possible to do with your overlays?

[ebon forum]

@brittle hornet no. you need a streaming software that supports browser sources. Like OBS.live from us or the usual OBS Studio (free) or Xsplit (limited free version).

[brittle hornet]

OBS does not work for me, it makes the video super blurry, and XSplit only allows 720p30fps

But thanks for the info

[ebon forum]

OBS will work for you with proper settings. Blurry, pixelated, high CPU usage etc. are all easy to fix.

[olive lintel]

помогите с донатом. зритель не видет все способы оплаты

[winter zenith]

@ebon forum he Sings the Song of your people ⤴

[ebon forum]

@olive lintel зритель видит те способы оплаты которые у него в регионе есть. если у него VPN включен то он видит способы оплаты той страны где сервер стоит

[olive lintel]

мне говорят что не влазят все способы . написанно что их есть 8 но видно 2

[ebon forum]

@olive lintel с чего он смотрит на это? попросите скриншот и пару деталей, разберёмся

[olive lintel]

https://media.discordapp.net/attachments/480392115344637982/483190230489235477/unknown.png?width=1064&height=300

[ebon forum]

@olive lintel зачем он это открыл в новом окне? Там где донат, сразу после ввода суммы итд. идёт переход на системы оплаты. Такое первый раз вижу.

[olive lintel]

может быть вы с ним поговорите

[ebon forum]

@olive lintel я в поезде с выставки, не выспался и опаздываю, так что простите - но до понедельника вы сами

коллеги на английском с удовольствием помогут

[lament blade]

Hey guys I was in contact with support yesterday but I got forwarded to a higher level member or something but haven't gotten a reply yet. I was having issues with my streamelements account not tracking followers whatsoever, it says I've gotten 0 in total for the last month when I got around 10 just yesterday. Was wondering if anyone had any ideas?

I'd like to be able to stream later today with follower notifications in my alert box, and I really like your guys software compared to the rest.

[winter zenith]

@lament blade we are looking into it and working on it with intense speed

[lament blade]

Ok I appreciate it

[dark wedge]

got a issue with cef-bootstrap,exe using massive cpu on my system

[zenith widget]

Are you using OBS.Live?

Or just plain OBS Studio?

[dark wedge]

latest studio, updated to latest

we ID'd the file as browser extentions from your website overlays

[zenith widget]

Ok, so here are 2 questions:

1. Are you using our plugin OBS.Live?
2. Are you using an animated overlay from us?

[dark wedge]

2

[zenith widget]

Just to point out something, the browser extension/addon for OBS Studio is maintained by OBS guys

not us

we just provide overlays

that are placed into the browser source

[dark wedge]

i believe i dont have a plugin from you specifically, just built-in browser source

[zenith widget]

since you just answer with "2", I assume you are using an animated overlay from us

What are your PC specs?

[dark wedge]

i7 2600k -- 1080 geforce -- 32 gb ram

[zenith widget]

Your problem is your CPU

2nd get i7 is really old

[dark wedge]

ya, is old, but works

[zenith widget]

Then my suggestion to have a bit less CPU usage is then use a static overlay from us

[dark wedge]

can do.

[zenith widget]

@dark wedge Ok, since I took a look at what you've been talking about with OBS's support

and I noticed someone is saying "cup", are you running the hypecup and/or Kappagen as part of your overlay?

[dark wedge]

aaah, 2 secs

streamlabs jar

[zenith widget]

dun dun duuuun

[dark wedge]

i have a kappa guy on it but it does not eat more than 1 % cpu

[zenith widget]

that might be one of the other problems

So in OBS' discord you said you don't use an animated overlay?

but you said here that you did?

which is it?

[dark wedge]

must have missed the obs question

i have the old style retro overlay violet momentum

[zenith widget]

is it the animated version or static?

[dark wedge]

animated

[zenith widget]

switch to the static

I guarantee you, it will lessen the load on your CPU

[dark wedge]

as soon as i turned that off in obs, the cpu usage dropped like a rock

no issues was present with it before a week ago (vacation) .. seems that obs update knocked something loose

[zenith widget]

We've seen people having different issues with the lastest OBS update to 22.0.1 and using our plugin

and its not uncommon to see some people saying that "Animted overlays worked before, but now they lag my PC"

[dark wedge]

and thus a connection was found, heh

guess i'll just switch to a static for now.

thx for help

[winter fox]

Hi, I'm a little confused. I downloaded groundcontrol, I click the cog to configure settings, it says I need a JWT token and there's a link to that, but when I click it it just fowards to https://streamelements.com/ and there's nothing there about tokens?

[nocturne pelican]

@winter fox You can find your JWT token on your account channels page: https://streamelements.com/dashboard/account/channels
(Don't forget to click on "Show Secrets")

[winter fox]

Ok,that's not where the p[age in the bot links to:https://streamelements.com/dashboard/account/information

eg where it says My Account here

Sorry, groundcontrol, not bot

[zenith widget]

@winter fox The page in Ground Control is an old link. We are working currently to implement Ground Control V2 into OBS.Live and most likely afterwards we will have it as a separate app

[winter fox]

Thanks @zenith widget

[gritty delta]

Hey! Is there a way to make a command like: !regular John - And then make the user a regular?

[strong kernel]

There's already a default command for that called !level. The level for a regular is 300.

So you can do !level name 300

@gritty delta

[gritty delta]

Amaaazing, lol how did i not notice.. Thanks!

[strong kernel]

😄

[lament blade]

Hey. I Need my overlay in a Second Version which is at the top of the Stream (my First Version is at the bottom) is there a function which can group the whole widgets and drag and drop them together?

[strong kernel]

Unfortunately not; you currently can't move multiple objects at once. But if you select one and use the position settings, you can modify its position on a single axis. That might help.

[lament blade]

Okay thx

[strong kernel]

No problem 😃

[lament blade]

And is there a function for importing tipeee alert Settings as well as tips?

[strong kernel]

No, the tipeestream importer is just for tips. No way to get alerts from there at this time.

[lament blade]

Okay thx

[strong kernel]

No problem.

[mint moat]

is there a way to have the overlays be present a bit quicker when changing scenes? or is this a hardware limitation on my end

my cam/game usually popsd up 1-2 sec before the overlay]

[strong kernel]

Studio mode will help with that. Preloads the scene.

[mint moat]

ohhhhh n ice

do i need to keep the website open to rack follows and subs? or is having the overlay browser source sufficeint?

track*

[zenith widget]

We track everything for you, overlay just gives you an alert(and for the viewers)

You can have the website open on the activity feed to see who has followers/tip/subed to you

[strong kernel]

Activity feed can also be viewed in the Ground Control app and in OBS.Live.

[lilac steppe]

anyone know why my emotes wont spam anymore? all I have is this box

[surreal cove]

Hello i have a question where can i find my JWT Token cause when i press My account on streamElemnts Ground Control the button brings me to streamelements.com

cause it can find the link

[nocturne pelican]

@surreal cove You can find your JWT token on your account channels page: https://streamelements.com/dashboard/account/channels
(Don't forget to click on "Show Secrets")

[surreal cove]

Thank you

[lilac steppe]

this has been going on for about a week

[strong kernel]

I'd recommend deleting that screenshot as you don't want anyone else having your URL.

I'm looking into your account now, just a moment.

[lilac steppe]

lol. thanks @strong kernel

[lament blade]

Getting closer to my stream time and was wondering if there were any updates on my issue? Not sure if its a bigger issue, or one with my account specifically etc? If its just my account can you nuke it from orbit and let me start new? I can't seem to create a new account myself.

[hollow magnet]

Does anyone now how can i display my lastest follower ? Its only displaying me the lastest follower when i start a new stream and someone followed in the stream but not the really llastest follower from my last stream... does anyone now this?

[zenith widget]

@lament blade What is the issue again?

@hollow magnet The latest follower widget is based on session most likely. You can click on it on the overlay editor and change it from Session based to something else.

[lament blade]

My account doesnt register any followers whatsoever, it doesnt show followers on my dashboard and it does not show follow alerts when they happen.

[strong kernel]

@hollow magnet Manual edit for latest follower: https://streamelements.com/dashboard/session

[zenith widget]

@lament blade Can you DM me your Account ID?

[limber ore]

How do i transfer my point to stream lab

[hollow magnet]

@zenith widget in the Editor is no option to change it from session based to something else :/ @strong kernel But i cant add the lastest follower to the text field. Nothing happens when i click on the text field

[zenith widget]

This field shows the latest follower

and should only update when you get a new follower and every stream is should be what is here

it does not reset

[hollow magnet]

Oh ok thx i looked on the other field at the bottom -.- thx for your help i will try it 😃

[faint leaf]

is it possible that i can put my Alertbox in every Overlay?

[strong kernel]

You can have the alertbox in every overlay, yes. You can also make a separate overlay just for the alertbox, add it to its own scene, and add that scene to other scenes.

[shell pumice]

Does anyone know how to turn off the stream stats email I get on my email after every stream? If so, ping me and tell me how.

[stuck hamlet]

You can scroll to the bottom and hit the "unsubscribe" text.
This is the norm when it comes to automatic emails, from any company 😃 @shell pumice

[shell pumice]

that was what I tried before I asked the question but can't see any unsub button

nvm

just found it

wtf

it wasnt there earlier

or im just blind

[summer mulch]

[fast briar]

hello, juste a little question really want to know the shortcut to make same command like !followage because i want to make a custom command with that

want to say the time user follow channel

[summer mulch]

We already have a default command for that

[fast briar]

but in custom

[summer mulch]

Why do you want to make it custom

[fast briar]

because i want to say all points of people with the time follow the stream

${user1} got $(user.points) $(pointsname) and follow ${user2} like xxx time

want a custom like that

oups not like since*

[summer mulch]

So basically you want 2 commands combined into 1?

[fast briar]

yeah

it's possible ?

[fluid igloo]

I'm trying to add a command with a cooldown. What's the variable for when I add the command from the chat?`

[wary gazelle]

Is there a way to only allow Followers to use a command?

[strong kernel]

@fluid igloo No way to set cooldown when creating command in chat. Gotta log in to change that.

[fluid igloo]

That's something I could do if I'm a supermoderator? I'm currently not.

[strong kernel]

@wary gazelle Short of setting chat to followers only, not really. Lowest level you can restrict a command for is subscribers.

@fluid igloo Streamer would need to add you as an editor to his StreamElements account.

[wary gazelle]

@strong kernel Would be a good idea to add into Elements! If it isn't already in ideas I will place it in there

[fluid igloo]

Aight, I'll let the broadcaster know. Thanks for the help^^

[strong kernel]

@fluid igloo Actually, just bot supervisor would be fine.

[lament blade]

Can soneone tell me where is the option of loyality in desktop site

[strong kernel]

@lament blade https://streamelements.com/dashboard/loyalty

[lament blade]

Hi my Name is SirHamedo and i need help with my OBS Studios because someone told me that my stream is lagging and I don´t know what i can do. I´m a german streamer 😃

[strong kernel]

@lament blade If you're using an animated theme, it does require more computer resources. Beyond that, the best place to go would be OBS support.

!obshelp

[nocturne pelican]

For the best OBS support, please join their discord where OBS devs and support volunteers are available all the time discord.gg/obsproject

[lament blade]

@strong kernel bro how should i test it if its working

Loyality system

[strong kernel]

Go live and wait 10 minutes or so, pretty much.

[lament blade]

Ok thnx

For checking the coins what should a viewer type

[pine hemlock]

!points

[lament blade]

I typed the name as rc coins

Now viewer should type! Coins or!rc coins

[pine hemlock]

You can edit the command in your Chat Commands and add aliases to it and they can type whatever you wish for them to type

[lament blade]

Okk

[wild junco]

I saw @stuck hamlet mention in Anthony Kongphan's stream saying he could help with a recent issue he's had with Creative Grenade, a design company. As I have had similar/worse issues and experiences, I was wondering if anything could be done to help here. I will post a link to a Twitter thread that explains the situation in full. https://twitter.com/JackMillerTV/status/1033749652129165312

[lament blade]

Hey i enabled loyality system but when i go to chat command it doesnt show any command how should i fix it can someone tell in detail

[strong kernel]

@lament blade Look for the command with the description "$(user) has $(user.points) $(pointsname) and is rank $(user.points_rank) on the leaderboard."

That's the one you want to edit.

[lament blade]

Its really chaos

I have to go to command and search for ths

[pine hemlock]

Its designed to automatically change !points to whatever your currency name is, but if you add a space in the currency name im not sure how the command functions.

So do what NethyR said yes

[lethal thistle]

Looking for stream element inv code?

[strong kernel]

@lethal thistle Invite codes were only being given out at Gamescom.

[lethal thistle]

Oh ok srry just was trying

[lament blade]

photage of all description but didn't seen a command like that

Can u tell something about this issue @pine hemlock or @strong kernel

[strong kernel]

What's your Twitch link?

[lament blade]

Youtube

Abiut loyality command

[pine hemlock]

Youtube doesnt have loyalty.

Also you're asking for help in the twitch channel.

[lament blade]

In youtube no one response

[pine hemlock]

Theres no way to obtain a list of users/viewers for your channel via youtube, thus - no loyalty can occur.

[lament blade]

There is loyalty system. In utube

[pine hemlock]

not in our system.

[lament blade]

Oh sorry

[wild junco]

Any assistance on my issue?

[pine hemlock]

You're asking for help about another company that isnt related to StreamElements. If you think Onslaught has pull towards your issue I would DM him personally @wild junco

[lament blade]

Loyality system doesn't work on youtueb no worries but thnx

But i saw many people which use this system. Via fuss bot but that is not supported in mobile

[pine hemlock]

Thats not related to our system so

[lament blade]

Kk

Pls code de stream elements androi

[pine hemlock]

The codes were given out at Gamescom and we have no codes to give out.

[lament blade]

Next stupid question: is it possible to change the color of the amount (donation/cheer) in the "last tip" etc widget

Pls codes

The codes were given out at Gamescom and we have no codes to give out.

Ok tanks by

[pine hemlock]

@lament blade I dont think its possible with the current editor

[strong kernel]

@lament blade You can change the color of all the text, but not just the amounts.

[lament blade]

maybe it would be a nice change. loved it

[weary cairn]

I have a question is tipping page allowed if you arent even partnered with twitch

[upper steeple]

quick question and i've seen this asked to you guys on twitter, but when is the sub only icon going to change back to a circle on the stream store part of the extension?

[pine hemlock]

@weary cairn Yes

@upper steeple Dont have an answer for you

[weary cairn]

oh i was kinda worried there like twitch wasnt going to accept that and they were going to warn me or somethin

[upper steeple]

@pine hemlock okay wasn't sure, cause whomever replied to the question asked on twitter, said they would look into and never got back to the person lol

[weary cairn]

ty a lot cuda

[pine hemlock]

@upper steeple i wish i could give you an answer, it does look ugly

lol

[upper steeple]

@pine hemlock haha its all good

[lament blade]

who can help me with my microfone my sound is very bad and i don´t know why

[pine hemlock]

Not related to streamelements try asking in #general-chat

[marble shuttle]

Hi. Can someone help me, I'm trying to figure out how to change my chatbot's name

[nocturne pelican]

@marble shuttle Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• Create a twitch account for the name you want to use
• Ground Control app must be running

Steps to enable custom name

1. Sign in to https://twitch.tv with the bot account
2. Install and run Ground Control (!gc for download)
3. Visit https://twitchapps.com/tmi/ and generate an oAUTH token
4. Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
5. Restart Ground Control (custom name may take a few minutes to take effect)

Mac does not currently support renaming the bot.

[marble shuttle]

Eh, I'm sorry, but I don't really get those instructions. I already have a chatbot, but it is using my streamer name and I want to change that, not create a new account

[strong kernel]

If you want the bot to use a custom name, you need to create the account for it.

[marble shuttle]

Oh, so my bot automatically just gets my own name? There was no option to change it when I first set up the bot?

[pine hemlock]

The bot uses the name of the owner of the Oauth token.

so if you generate an oauth token when you're logged in

then it is your name.

Hence this is part of the steps:
- Create a twitch account for the name you want to use

[marble shuttle]

Ok, got a new account for the bot. Can't find the place in ground control to put the new token

[pine hemlock]

Cogwheel for settings, scroll down and the oauth is blurred out. click the eye next to it

[marble shuttle]

Found that. I have put the new ouath token in. Logged into the bot's page on streamlabs. The name is still wrong, I wanted it to contain the capitol letters as I typed it when I created it

[sweet jewel]

Hey Folks. i'm trying to get my alert GIF's to sync with the sounds. But it seems that it doesnt play the GIF from the begging every time. Any help is appreciated.

[pine hemlock]

@marble shuttle Log into the bot account, go here: https://www.twitch.tv/settings/profile and update the capitalization .

[modern gulch]

Greetings. After over a month of trying to get my Streamlabs/Ankhbot points to import unsuccessfully (with many attempts through DM's with a mod here) I am committing to just putting the top 100 names in manually. The current list I have is incorrect and cannot be globally deleted by me apparently, so is there a way to purge the entire list of names by a streamelements mod from your end? I have 800 names, and I don't have the stamina to delete them all individually and then put all the points in as well. Any help would be appreciated. I want to set up my loyalty store, but I need the points to be accurate first.

[weary mist]

@modern gulch There should be a button to Reset Points on your leaderboard page in your dashboard, it will set everyones points to zero

[modern gulch]

There is, but I want the list cleared, not just the points.

[stuck hamlet]

Unfortunately what you're asking is not possible, may i ask who were you in DMs with?

[modern gulch]

Tomathin was helping me originally. He was able to load and unload points for me in the beginning, so I guess I just assumed it was a possible task. Not sure I can use Streamelements if this is not repairable. The list would be useless and inaccurate making the only feature I was switching over for a mute point.

[stuck hamlet]

I'm not sure i understand the issue here.
You want to remove everyone's points. Which is possible, everyone will be set to 0.
Then you spoke about re-adding top 100 manually.
The only issue that remains is having names with 0 points on the leaderboard, how is that causing inaccuracy?

[modern gulch]

No, I want to remove every NAME, not just the points. I want a clean slate.

The names and points are both wrong.

I have been unable to load anything on my end EVER

It has always been done by Tomathin

[stuck hamlet]

Could you provide me with the file you've been trying with?

[modern gulch]

I can DM it to you, but it came out bad when it was done the first time and I was told the devs are aware of the issue but cannot fix it. I will DM you everything I have if you want to try it yourself.

I am unable to eidt anything on the list and have it survive a refresh.

[stuck hamlet]

Sure.

[modern gulch]

Always reverts to before I edit.

Ok, DM will be inbound shortly.

[icy trench]

Is there a way to get a heist game module on StreamElements?

[icy trench]

Or does anyone know how to make a command for It to work?

[muted coral]

i'm a super beginnner and need to know how to make music from song request play on stream. !play doesn't make the audio heard

[lament blade]

How do I set the countdown timer for the starting soon sections

[fast briar]

@summer mulch no answer for my request ? 😢 (sorry for higlight)

[pine hemlock]

@muted coral in order for song request to function you need to keep the media request page open.

@icy trench I don't believe we support this at the moment, sorry

@lament blade you should be able to edit the layer of the overlay that has the timer

[lament blade]

It says its working

but it doesnt show on stream

[narrow coyote]

did you add the overlay to your broadcasting software

[icy pagoda]

Hi all, I have just setup a few browser scenes with stream elements alongside the whole tip stuff, how will I know as a streamer who followed, tipped or whatever? Will it require me to tabout? I only have one monitor.

[narrow coyote]

if you set up an alert widget for your overlay, you will hear the alerts, otherwise you could have your activity feed open on another device like a phone. Ideally, you would have a second monitor for your chat, broadcasting software, and activity feed

[icy pagoda]

hey kite thank you for the reply! Okay so if i go down the alert widget route, itll notify me via sound? but it will only tell me what has happened and not exactly who or how much right? How could I do it on my phone, just a browser?

[muted coral]

thank you for the reply. ground control is open and no songs can be heard on the stream. used !play command as well

[narrow coyote]

You will just hear the alert sound, and the message if you have TTS enabled, you can just have the activity feed open from a browser on any device https://streamelements.com/dashboard/activity

[icy pagoda]

kite, you're an absolute star. Have a good one buddy

[narrow coyote]

[timid bay]

So I'm having an issue with my alerts. I have multiple scenes and when I get a alert I hear it multiple times but I have the box checked for Shutdown source when not visible

[lament blade]

How do I setup a backup playlist

[nocturne pelican]

@timid bay Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[muted coral]

am i supposed to have an overlay or use OBS for audio-only songs? i cant get this feature to work and there is no sound in the stream. bot responds to commands as if it is working though

[lament blade]

set it up as a media source

[timid bay]

I had missed one overlay i'm an idiot lol found it and fixed thx

[narrow coyote]

you would just need the media request page open, it will play the audio through your default audio source, as long as that audio source is broadcast, it will be on your stream. Otherwise you can add a media share widget to your overlay, and use the show on stream option to have it play through the widget, which would still come from your default audio source, the same as alert sounds do

[candid whale]

Hey guys, is there a way to make channel mods be affected by the command cooldowns?

[primal lichen]

Anyone here that can help me real quick?

[unreal frost]

hio

hi

[normal igloo]

@primal lichen What's your issue

@unreal frost hey anything you need help with today?

@candid whale Not what I know of

[unreal frost]

i got my help from Sean thanks!

[tight harness]

[normal igloo]

And this is why Sean is a legend

[lethal marten]

im having an issue with my tipping settings page is never loading

[normal igloo]

@lethal marten What browser?

[lethal marten]

firefox

[normal igloo]

@lethal marten Try using Chrome as SE Works best for Chrome

[lethal marten]

okay ill give that a try

[kind epoch]

What's better to use Ground Control of the web browser?

[normal igloo]

@kind epoch web Due to ground Control is being worked on

[kind epoch]

Ok cool thanks

[lament blade]

hello. i used in streamlabs the parameter $randnum(0,1000) but that doesnt work in streamelements. whats the correct parameter in streamelements when i want this?

[gentle hamlet]

Heyo, my alert box has pretty much stopped working altogether and i was wondering if it had something to do with me using streamlabs OBS as my streaming software

[narrow coyote]

@lament blade ${random.1-100} all these can be found in https://streamelements.com/dashboard/bot/commands/variables

[lament blade]

thank youuu 😃

[narrow coyote]

@gentle hamlet That is entirely possible, then have been know to try and block our services through their apps in the past

[gentle hamlet]

ah that sucks

Only reason I still use Streamlabs OBS is for the app

kinda like a mini stream deck

cant wait to drop them tho lmao they've given me so many issues

[narrow coyote]

OBS Studio has made several advancements that SLOBS is really far behind on, and we have our plugin, OBS.Live for it

[winged estuary]

If someone says GG in my chat is there a way of getting stream elements to say GG without the !

[dense jackal]

in the settings for that command click advanced settings and make the keyword 'GG' @winged estuary

[west gazelle]

Stupid question, apologies in advance... but I changed my twitch name. Bot things don't work anymore... How do i get the bot to rejoin my chat?

[winter zenith]

@west gazelle go to your dashboard and Part the bot then let it join again

[west gazelle]

thanks kiwa

[wanton jetty]

Do we have any ETA on the recoding of the "Timers" section of SE i know its planned but its been a few months since it was confirmed ❤

[winged sundial]

I just added a new sound to my store but it keeps saying item not found

nvm had to delete it and remake it 😃

[crystal zenith]

Is there a way to make SE bot reply to something without making a "!" command ? 🤔

[narrow coyote]

for custom commands you can add a keyword under the advanced settings

[upper steeple]

uh i think something is up with the extension countdown. I already streamed today and I don't stream till Wednesday but it is saying that my next stream is in 8 hours o_0

[wanton jetty]

how does yours fit the layout mines slightly cut off...

DAFUQ

http://chrisis.live/s/1535334848_4.png

are you on the new twitch "BETA" layout @upper steeple

[upper steeple]

nope

[wanton jetty]

well that explains it 😄

Man the layout is so screwed on the twitch beta layout lol
http://chrisis.live/s/1535335009_9.png

the lines aint even lined up for the /

and saturdays cut off entirely lol

[upper steeple]

i'm concerned with my countdown time being wrong, not the layout lol. I understand your frustration with it on the beta site, but would really hope to get some help from the staff about why it says my next stream is in 8 hours when its not till Wednesday lol

[wanton jetty]

hmmmm...

[burnt flax]

hi guys, is anyone having issues with dropped frames using obs.live

Im dropping alot of frames using obs with the addon then i do with SLOBS or OBS studio Stand alone

[narrow coyote]

The OBS log from the stream where you were dropping frames should say exactly why you were dropping frames

[nocturne pelican]

Can you please provide a log from your last stream. You can find this log in " %appdata%/obs-studio/logs " OR Help > Log Files > Show Log Files. You can simply drag and drop the log file into Discord.

[burnt flax]

one sec let me get that for you

who do i send it to

or do i paste it here

[narrow coyote]

You can simply drag and drop the log file into Discord.

[burnt flax]

logs

There ya go much easier than copy and pasting lol thnx

[narrow coyote]

that does not appear to be a log from when you were streaming

[burnt flax]

the -00 one was an hour before the first one i sent

[narrow coyote]

Dropped frames were related to bandwidth, nothing that OBS.Live does would impact that compared to normal OBS Studio
Number of dropped frames due to insufficient bandwidth/connection stalls: 1626 (16.9%)

[burnt flax]

does that have to do with bitrate?

[narrow coyote]

Other log is also bandwidth, and a small amount from your GPU

8:57:18 PM.214: Output 'simple_stream': Number of lagged frames due to rendering lag/stalls: 677 (0.7%)
8:57:18 PM.214: Output 'simple_stream': Number of dropped frames due to insufficient bandwidth/connection stalls: 7956 (7.8%)

yes, that would be related to your bitrate

1080p 60 FPS is also not the best idea if you are not a partnered streamer, you are going to limit your audience with that

[burnt flax]

im usinfg the same bitrate on here as SLOBS and normal obs studio tho

ok, im going to drop resolution to 1600x900

[pine hemlock]

OBSlive is an addon. it does not affect your ability to stream.

[narrow coyote]

OBS.Live does not change anything with OBS Studio that relates to the connection to the server, so not really sure what to tell you why you are getting insufficient bandwidth

[burnt flax]

Yeah im at a loss

[narrow coyote]

I would also recommend upgrading to OBS version 22

[burnt flax]

Ill check to for updates, it seems its saying no updates available

[latent jewel]

having an issue where the the tips section is looping on buffer anyone help me

[narrow coyote]

because you are on a version with a broken updater, you will need to get it from their site

[burnt flax]

ohhhhh ok, let me go do thath

thank you so much for the help btw

[narrow coyote]

@latent jewel If you are talking about the tips settings page being white, that means a specific cookie is being blocked

[latent jewel]

ok how di fix sorry bit of a noob

[burnt flax]

I can almost always figure it out on my own but this has me stumped

[narrow coyote]

if you drop to the 900p/60 fps at like 5k bitrate, that should hopefully help too, and 900p is still the sweet spot for quality on twitch 1080p is not really worth it

@latent jewel If you are using chrome start by going here

and make sure nothing is blocked

[latent jewel]

Legend @narrow coyote

[narrow coyote]

This is the cookie that will cause the white page if blocked

[latent jewel]

yeah i got it owe you big time been annoying for a week now

[narrow coyote]

[burnt flax]

still dropping frames after update , 😦

[narrow coyote]

[vivid lodge]

I'm using the alert converter to use alerts from streamlabs to streamelements but it's doing this. Any help? https://gyazo.com/612b25d9870cd2d93f12b0eba3331ac4

[lament blade]

I am a mod in a stream and i was sent a link for stream elements and it wont let me do anything but it lets the other mods

[pine hemlock]

@vivid lodge Thats because you have custom css enabled

[vivid lodge]

So, do I disable it? @pine hemlock

[pine hemlock]

If you dont use custom css, yes.

[vivid lodge]

It worked, thank you! @pine hemlock

[pine hemlock]

@lament blade What do you mean

[lament blade]

@pine hemlock I can't moderate media requests and the other mod in our stream can. I have been sent two different links. Nothing pops up for me. nothing different

[pine hemlock]

Did you click on where it says 'Channel' and select their channel?

[lament blade]

okay thanks ive never done elements before

[mystic umbra]

Hi, I'm trying to set up mediashare. Everything is working fine, exept the sr command won't work. Only way to add youtube links is through the interface. Viewer Request is turned on

[pine hemlock]

@mystic umbra The bot isnt in your channel, therefore commands will not work.

[mystic umbra]

Oh, how do I add him?

[pine hemlock]

On the main dashboard on the right side there is a join button

[mystic umbra]

Thank you! 😃

[pine hemlock]

welcome

[lapis moat]

Im having a problem with the activity feed and the alerts not actually showing subs.

[pine hemlock]

@lapis moat Did you recently get affiliate/partner

[lapis moat]

nope been months.

maybe a year acctually. wow. time flys

Maybe its just twitch api messing up. but idk.

[pine hemlock]

Logging out of SE and logging back in usually fixes stuff like that

but also remember that new subs need to share their subs

for alerts/acitivity feed to show

[lapis moat]

Mkay i'll try.

[hallow crater]

How do I unban a banned keyword from a giveaway?

AMD did something silly and now no one can type Hype.

[stuck hamlet]

All banned words on the bot can be found on the site, if you'd like to remove one, you would have to go through there.

[hallow crater]

can you point me into the right direction on the website I've looked high and low, also might be sobering up. @stuck hamlet

[pine hemlock]

https://streamelements.com/dashboard/bot/filters

Banned words

[hallow crater]

you are a blessing.

i think they banned it through another bot so welp.

thank you for your time.

[pine hemlock]

Probably nightbot

np

[lavish lodge]

hi i need some help with widgets from streamelements cause im only getting one of the three thing from it

[pine hemlock]

[lavish lodge]

i need help with the widgets from stream elements i use the browser source then i only get one of the entire scene

[pine hemlock]

Set the resolution to 1920x1080 if you're only seeing part of the scene

[lavish lodge]

on what if i might ask?

[pine hemlock]

The browser source in obs.

[lavish lodge]

thank you that helped aloy

also if i may ask how can i test the alertbox?

[pine hemlock]

In the overlay editor there is a bell icon in the bottom left.

[lavish lodge]

thank you you are amazing

[gleaming oak]

Do I have to download a new version of obs live everytime it updates?

[pine hemlock]

Why wouldn't you want to?

[gleaming oak]

idk

I suppose what I meant was: does it autoupdate?

[pine hemlock]

it should let you know when there is an update available and you can decide to update then

[gleaming oak]

👌

[inland knoll]

Morning - am I missing something - where is the Merch information taken from?

[pine hemlock]

Ignore for now.

[burnt flax]

hey do you guys know if there is command that i can use, to count down from 10 to 0?

[zenith widget]

We don't have a command like that at the current moment for the chat bot

[burnt flax]

Ok thanks

[crimson shuttle]

Can someone help me.. I was creating commands list for my stream and when I type !commands in my chat the link is shown as ***, what should I do

[zenith widget]

/mod streamelements

in your chat

[crimson shuttle]

It worked... Thanks @zenith widget

[zenith widget]

There is one other thing you can also do is, but you will have to use the link blocker from the chat bot - you can go to https://www.twitch.tv/settings/channel and disable the "Block hyperlinks" options. @crimson shuttle

You can whitelist sites in the bot filter, so if people want to post clips for example can do so, without getting timed out or being blocked by Twitch

[crimson shuttle]

Your first instructions worked instantly, should I try the second one too?

[zenith widget]

I gave an example of the 2nd thing you can do

If you want people to post CLIPS in your chat, you can do the 2nd option, but the /mod thing is always good to do on chat bots

[inland knoll]

oooo exciting 😃 @pine hemlock - something new on its way ?:)

[pine hemlock]

Lets just say thats not supposed to be visible yet, sooo

[zenith widget]

Its beta testing and that filter slipped by Authority check

[grave python]

I know that @turbid reef is the best guy and everything but something seems really odd with your system with donations coming through g2a payments system, and I really think its g2as fault for not picking up data

U c they are blaming your platform on support

since you are obviously not ones to be blame, can u please provide me info that you received request for tip somehow so I can start raging more at their support

[zenith widget]

So you got a tip of €100 towards your G2A Pay, but its still not set as available balance?

that the issue?

[grave python]

they are saying that fuck up is on your side

[zenith widget]

also I can't shake the feeling that one of 3 images needs to be removed

We only provide the platform to which people can leave you a message, how is that a fuck up from us, if you can clearly see the tip in their system?

well not all 3 images

but sure

[grave python]

G2A being g2a

[zenith widget]

I'll ask internally just in case

[floral badger]

i have an follower goal but its off by 2 follows how do i change the number again?

[zenith widget]

@floral badger Go to this page: http://streamelements.com/dashboard/session and adjust the follower progress

To get to this page from the dashboard, go to "Activity Feed" -> "Widget Data" on the right or DATA tab in the overlay editor

[floral badger]

i was just typing that question

[zenith widget]

[floral badger]

your a wizard @zenith widget

[zenith widget]

I'm a HWAT? @floral badger

[floral badger]

[zenith widget]

@grave python Update on the matter. I would strongly recommend rechecking your personal info on G2A Pay if its been verified or not, or if its true and so on.

[inland knoll]

Hello again - with the store redemptions I have added my sound ones, but is it possible to add a gif or image that plays on the stream at the same time?

[winter zenith]

@inland knoll yes! Just Set the Item to "Streamperk" rather then "SoundEffect"

[inland knoll]

thanks 😃

[winter zenith]

No problem

[weary cairn]

another very stupid question like how does the overlay work on OBS

[winter zenith]

You input the URL as a Browsersources into your OBS Scene

[celest glen]

Hi guys. Does anyone know the format I need to use to display a hyperlink in a chat command?

[zenith widget]

Any format you'd like

[celest glen]

I need the link to be clickable. Do I need to put the whole https://www. stuff for it to work?

[zenith widget]

http(s):// or www works

[celest glen]

thanks @zenith widget

[zenith widget]

the (s) stands for that not all links provide a secure HTTP connection @celest glen

so just copy paste the url from the address bar as you see it

[weary cairn]

well im kinda confused like does the browser url have evryting built in like the tips and the latest subscribers and stuff and do i need to put the chat manually in or somethin

first time using it :/

[zenith widget]

@weary cairn Yes, everything is cloud based, so you only need a link to the overlay added to OBS. We keep track of everything for you

You can edit the overlay via the overlay editor.

@weary cairn I would suggest to look at this video guide: https://www.youtube.com/watch?v=X7XrDdRE7Fk&t=1s&index=4&list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv

Its a bit outdated, but still useful. Here is a playlist of all our video guides: https://www.youtube.com/playlist?list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv

[weary cairn]

ok i get it now ty a lot

[karmic fern]

hey is there a guide to making a custom bot name with the ground control program?

[nocturne pelican]

@karmic fern Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• Create a twitch account for the name you want to use
• Ground Control app must be running

Steps to enable custom name

1. Sign in to https://twitch.tv with the bot account
2. Install and run Ground Control (!gc for download)
3. Visit https://twitchapps.com/tmi/ and generate an oAUTH token
4. Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
5. Restart Ground Control (custom name may take a few minutes to take effect)

Mac does not currently support renaming the bot.

[karmic fern]

thank u

[thorny nymph]

Hello the bot wont work in my chat

[strong kernel]

@thorny nymph What's your Twitch link please?

[thorny nymph]

https://www.twitch.tv/lmwired

[lunar drift]

Hello, i m new here . trying to setup my bot but don t know what command is the best for starting

[strong kernel]

@thorny nymph You're all set.

[thorny nymph]

How did you fix it?

[strong kernel]

Parted and joined again. 😃

Rule 1 of tech: Turn it off and back on again.

[thorny nymph]

How do you part and join?

Nvm I see it

[strong kernel]

https://streamelements.com/dashboard

[thorny nymph]

Thank you

[strong kernel]

No problem.

[modern rock]

Hey, i´m trying my first Setup and i don´t get the widgets to move on the screen. They do move on Streamelements but not in my Streaming Window.

[zenith widget]

If you've moved the widgets around you need to click Save

[modern rock]

I´ve done that.

[thorny nymph]

Also I have one other problem in my streamlabs obs everything shows up but my donations so I cannot read my donations in the stream labs obs

[strong kernel]

@lunar drift Your bot's in your channel already and comes with default commands. If you'd like to enable loyalty points, you can go to https://streamelements.com/dashboard/loyalty and if you want to enable games that let people use them for fun, you can enable some at https://streamelements.com/dashboard/bot/modules

[zenith widget]

Oops

cross tagging, sorry

[thorny nymph]

Im talking about http://prntscr.com/knc730

They dont show up there

[strong kernel]

@thorny nymph We're not connected to Streamlabs, so a donation through our page won't show up in their OBS. We suggest using OBS Studio with our plugin: https://obs.live

[zenith widget]

@modern rock Then you've added the wrong overlay link to OBS or changed scenes that has another overlay link.

@modern rock make sure you are editing the desired overlay

[dark hearth]

Good morning:
I have activated the social tab, so that every time I start streaming, I announce it on twitter, but it does not, am I doing something wrong?

[zenith widget]

Most likely its not working properly due to Twitter API limitations. I'll ask internally just in case

What is your username?

[dark hearth]

On twitter?

Ishiika951

[zenith widget]

Twitch/SE Username @dark hearth

@dark hearth Just the name was enough - got it and gonna ask now

[dark hearth]

ok, sorry

[zenith widget]

@dark hearth Got a confirmation that its still the limitations from Twitter's API and we are working on resolving it

no ETA

[dark hearth]

Ok, when it is solved, will they notify you somewhere?

[zenith widget]

Maybe yes, maybe no. Can't guarantee

[dark hearth]

Ok thanks for everything 😃

[violet raven]

Hey hey everybody. so streamelements uses normal obs? or do they have a standalone client? 😃

[zenith widget]

Well you can use OBS with the tools we provide, eg. overlay link into OBS Browser source

We do have a plugin for OBS Studio(not a fork/standalone client like SLOBS), that only gives chat and activity feed into OBS

But everything else like overlay links, game sources and so on, need to be placed manually

[violet raven]

Oh okay cool ^^

thank you @zenith widget

[long ridge]

can someone tell me, when will come the viewerlist into obs live?

[zenith widget]

It is planned, so hopefully

[long ridge]

would be nice

[molten oxide]

Contest doesnt work

[strong kernel]

@molten oxide Could you go into more detail about what you're seeing?

[molten oxide]

Win people try to enter the contest it doesnt work

Like !bet win

[zenith widget]

You need to have loyalty points system on

[strong kernel]

Can I have your Twitch link please?

[zenith widget]

Only the name is sufficient - please don't post the entire link @molten oxide

we got your name

[molten oxide]

Its TvT_Wolverine

[strong kernel]

That's my bad, I did ask him for the link, lol.

[zenith widget]

@strong kernel

[strong kernel]

[molten oxide]

what do i do now?

[strong kernel]

Just a moment, taking a look.

Though you should mod the bot first. /mod StreamElements

[molten oxide]

ok

[strong kernel]

Looks like you changed the command to !flipcoin

[molten oxide]

fr?

[strong kernel]

So instead of !bet win for example, try !flipcoin win while a contest is running.

[molten oxide]

ok

This contest command is dooodooo brother

[strong kernel]

Do me a favor and type !bonus all 1000 in your chat.

And start a contest again.

[molten oxide]

I did

[strong kernel]

Don't close the contest please.

[molten oxide]

nvm i figured out a way

[strong kernel]

Please open a new contest.

[molten oxide]

i did

[strong kernel]

Okay, let's have a good laugh at ourselves. First, the command was disabled. But second, it was set to only work while you're online.

You're all set.

[molten oxide]

im doodoo brother

highschool kid

lol

[granite socket]

hey i have a question, my alerts sound come double

[nocturne pelican]

@granite socket Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[flint pulsar]

Hello! When using the Ground Control App for some reason my "tab" key stops working. I've tried uninstalling and reinstalling the software. Is there any other fix?

[lament blade]

I need invite code

Where i can

[zenith widget]

@flint pulsar Does your tab key stop working for GC or your entire PC?

[flint pulsar]

Entire PC @zenith widget

[lament blade]

Help me

[zenith widget]

@lament blade Invite codes were only given at our Gamescom booth. Since its over, expect a public beta anounce Soon!

[lament blade]

Ohh okey then i dont need the app

Okey guys cau

[zenith widget]

@flint pulsar What I would suggest is to not use Ground Control then. Its outdated and it has known issues with the Media Request page.

[lament blade]

I leave

Only in gamescome?

[zenith widget]

I'd suggest to use OBS.Live for the activity feed and chat

[upper steeple]

so i realized that the community gift sub alert is extremely delayed compared to all other alerts that are instant. Is this because it is getting the info from twitch and since its so many subs at once it can take it a little?

[zenith widget]

@lament blade There will be an open beta soon! We are preparing stuff for the App.

[lament blade]

Okey

[zenith widget]

@upper steeple Thats an interesting question.

[mystic mason]

Bugger so no keys for the app?

[zenith widget]

@mystic mason They used to work, but it got borked afaik with the newer version of Media Request page it uses

[upper steeple]

@zenith widget been testing and it has a very noticeable delay with the alert

[flint pulsar]

@zenith widget Thanks for the suggestions!

[mystic mason]

@zenith widget sorry mate I'm confused haha, I don't have a key, so are keys not being sent because of a media request issue in the app?

[zenith widget]

@mystic mason Oooh wait wrong person to ping

[mystic mason]

Al g

[zenith widget]

You and @flint pulsar have similar white background avatars

[mystic mason]

We do to haha

[zenith widget]

Ok, lets take it from the top - @flint pulsar They used to work, but it got borked afaik with the newer version of Media Request page it uses

this is for you

[flint pulsar]

Oh dang, this thing is crazy useful. Having chat and alerts in one page? I'm waaaaay to excited about this. Thank you! @zenith widget

[zenith widget]

@mystic mason As for the android app - we will be pushing a more open public beta test Soon. No actual ETA on it, so hold on to them pants for them IRL stream

[nocturne pelican]

@flint pulsar OBS.Live is a Plugin for OBS created by StreamElements. You can download OBS.Live here: https://streamelements.com/obslive

Please make sure you have the latest version of OBS installed, Current Version: 22.0.1. You can install OBS here: https://obsproject.com/

[mystic mason]

@zenith widget cheers mate but I gotta ask for an eta because you know, you said no eta but we need an eta haha

[zenith widget]

No ETA(TM of StreamElements)

I can't tell you anything more as this is all I know my self

[mystic mason]

👌

Beaut cheers

[zenith widget]

@upper steeple Just got confirmation. The behavior you noticed is intended as the system counts to see how many gifted subs are coming from 1 gifter

[upper steeple]

@zenith widget sweet, so exactly what i had put. Awesome thank you for confirming it for me 😃

[lament blade]

hello
i have added a soundfile to the stream shop. when i click on it, sound also comes but when i press "redeem item" or enter the command, nothing happens. The chat also says: you successfully redeemed..
but why can't I hear anything?

[strong kernel]

@lament blade Make sure you have a Store redemption widget in your overlay.

[lament blade]

ohhhh logical... I forgot that 😄 thank you 😄

[strong kernel]

No problem. 😃

[molten hill]

Code?

[strong kernel]

@molten hill If you're referring to a mobile app beta code, they were only being given out at Gamescom, and we're not distributing more at this time, but we'll have a public open beta soon.

[zenith widget]

We are not giving out any more codes, as they were only available during Gamescom! Like Nethyr said, we will be doing a public open beta soon.

[summer mulch]

@molten hill Don't be rude

[errant dust]

Hey everyone 😃 is there any way to simulate an emote explosion? Doesn´t seem to work for me

[strong kernel]

@errant dust Type !kappagen in your chat while watching the overlay.

[errant dust]

oh thanks 😃

[strong kernel]

Make sure your overlay has a Kappagen widget, too.

[grave python]

@zenith widget they are holding my payment becasue it is high risk since its coming from streamelements

just spoke to a friend who's working in their marketing dept

maybe you guys should talk to them because it can cause dmg to your entity

[short steppe]

Is it possible in the social tab to automatically put the game you're playing in the tweet?

[serene granite]

hey @grave python let's move to dms

[lusty token]

i neeed heloppppppppp

[narrow coyote]

you need to post your question or issue first

[oblique galleon]

Is there anyway i can reset my bots Watchtime commands etc, some ppl it works for some dont, most have 0 watch timea and followage :/

[weary mist]

Watchtime is tracked only when loyalty is turned on. I am not sure the specifics about resetting it though. As for followage, that is (I am 95% sure) pulled from twitch api

[lusty token]

i cannot find the way to putt elemts like donation button with skrill and about and stufs

[strong kernel]

@lusty token On your Twitch channel, right below the video player, you'll see this toggle:

[lusty token]

yes i know this

[narrow coyote]

Then what are you asking about

[lusty token]

when i go to this i got stuck i can type but what i mean is like evry streamer haVe booton if u click on donation it takes u to the website wher u donate

that's what im trying to do

and i dont know how

[weary mist]

If you check out your Tipping Settings page, it will help you create a tip button (image) which you then upload to a panel, then put your tip link in the url spot

[lone barn]

Hi. Do you have to have streamlabels open for the text files to update?

[lusty token]

but its only for paypall

and im using skrilll

since there is no paypall over here

[narrow coyote]

@lone barn We are StreamElements, not StreamLabs

[lone barn]

Oh rip my bad lol

[narrow coyote]

You dont need anything open for our labels to update, since its all cloud based

[weary mist]

@lusty token We also have G2A pay available for those area's that don't have access to PayPal

[winged sundial]

Hey guys I justed wanted to ask if we will be getting a mass gift sub alert ?

[weary mist]

@winged sundial yes, it is something we are working hard on getting implemented. We are making sure it works before releasing 😃

[winged sundial]

NICE ! Thank you

[narrow coyote]

there is already a variation for this in the alert widget, in the sub variations

[weary mist]

😉

[weary mist]

@winged sundial shhhhhhh

[narrow coyote]

[winged sundial]

lol

[shrewd wedge]

how can I get a access code for the android app? it linked me her.

here*

[narrow coyote]

Codes were only given out at Gamescom at this time, there will be a more open beta at some point in the future

[shrewd wedge]

ok cool

[tender cosmos]

hi my donations alert dont work from streamelements

and it also doesnt show donator

how do i fix this

[narrow coyote]

@tender cosmos I only see a StreamLabs tipping panel on your Twitch page

[pine hemlock]

Your tipping link .. ^

if you want your alerts to work, you need to use streamelements tipping page.

Since you're using our alerts.

[tender cosmos]

oh i didnt even notice that i tought i already was with streamelements

thanks

[rugged locust]

HELP

how do i auto optimise the obs settings

[weary mist]

@rugged locust OBS has an auto-detect funtion, though I am not familiar with it. The best thing to do is use that option, then adjust the settings based on what you experience. You can also ask OBS support:

[nocturne pelican]

@rugged locust For the best OBS support, please join their discord where OBS devs and support volunteers are available all the time discord.gg/obsproject

[rugged locust]

@weary mist where is tht

[weary mist]

Like I said above, your best bet is to go to OBS support

[brisk flint]

Hi! In Ground Control 1.4.3 I can not find the Rename function anymore to rename SE bot to my bot. Is this now disabled, or what happened?
Thanx

[narrow pike]

where do i ask for early access to the streamelements android app i downloaded it and asked for a access code and send me to discord when i hit contact us.

[nocturne pelican]

@brisk flint Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• Create a twitch account for the name you want to use
• Ground Control app must be running

Steps to enable custom name

1. Sign in to https://twitch.tv with the bot account
2. Install and run Ground Control (!gc for download)
3. Visit https://twitchapps.com/tmi/ and generate an oAUTH token
4. Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
5. Restart Ground Control (custom name may take a few minutes to take effect)

Mac does not currently support renaming the bot.

[weary mist]

@brisk flint you have to have each of the first 3 things listed for it to show up

[brisk flint]

Please read carefully: "anymore"

[weary mist]

@narrow pike Right now, that code was only provided at Gamescom. We are giving it a bit of time before handing out more keys

@brisk flint what is your twitch, it is not showing inn your profile on discord

[pine hemlock]

If it doesnt show up, then one of the requirements are not met.

[narrow pike]

ok sounds good cant wait to try it ill keep the app installed thank you 😃

[weary mist]

[brisk flint]

I turned it on 😃 (No ide why it was off)

But https://twitcht.tv/kozaka

Interesting is, that the rename part is missing from the Groundcontrol.

[weary mist]

@brisk flint shutdown ground control, restart it

[brisk flint]

Since 1 week it is like this.

[weary mist]

did you turn it off and back on? I did a thing

@brisk flint

[limpid lotus]

For some reason my Chat Commands are not working in twich chat...help?

[narrow coyote]

Did you recently change your twitch name

[limpid lotus]

yes

[narrow coyote]

Part the bot from your channel (dashboard right side) log out of SE site and then back in, then join the bot to your channel

[limpid lotus]

thank you Kite ❤

[narrow coyote]

[past spindle]

hi folks

i need some help

i just renamed myself on twitch and since then my streamelements commands doesnt work
like !uptime or even who have hosted me
i relogged already etc

[narrow coyote]

You need to part the bot from your channel, and rejoin it

[past spindle]

how

[narrow coyote]

your SE dashboard, right side

[past spindle]

ok i try it

nope...

doesnt work

[nocturne pelican]

@past spindle Please connect your Twitch and/or YouTube channel with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w

[past spindle]

anything else can do? @narrow coyote

[narrow coyote]

parting the bot, logging out, logging back in, and joining the bot should resolve it. If you dont reconnect your twitch account to your discord, it will make if difficult to look at your channel

[faint musk]

was there some issues with notifications like 20-30 mins ago

were*

[narrow coyote]

No

[faint musk]

weird theen

someone subbed and it didn't pop up just saw it through discord

can it be from twitch ?

[nocturne pelican]

@faint musk Twitch prime (new and resub) and paid subscriptions (resub only) must be shared in chat manually by the person subscribing in order for the subscription information to be sent to StreamElements. For twitch prime, the user needs to have sharing enabled on https://www.twitch.tv/settings/prime. For paid subs, if the share box doesn't show up immediately it will when they refresh the page. https://i.imgur.com/VNJN0Uv.gif https://i.imgur.com/2297EA7.png

[past spindle]

ok done

[faint musk]

oh the bot might be right

[weary mist]

@past spindle looks like it is working to me 😃

[past spindle]

ye it works

thx

[weary mist]

@past spindle don't forget to update your tip link

[past spindle]

yes u're right

[lament blade]

Hey there is there a way to get the song requests to go through a different output than the "Default output device"?

[narrow coyote]

If you have another audio device, it could be routed if you are on the latest Windows 10 release, or you would have to use some type of audio mixer, software or hardware

[weary mist]

I use a program called Audio Router, and force ground control to play sound through an audio port I don't use (like my speakers since I don't have any plugged in)

then capture that in OBS

[radiant steeple]

a supermod on my stream that has 20,000 points whenever she tries to redeem a sound bit i have for points the bot tells her she doesnt have enough points....

[narrow coyote]

Did she recently change her twitch name?

[radiant steeple]

like a month ago

i tried and added points to her old username and it fixed it

anyway to change it so its her new name

[narrow coyote]

If she as an SE account, these problems are usually solved by them going to our site, logging out and logging back in to get the new token from twitch

[radiant steeple]

so just by her logging out and in it should fix it?

[narrow coyote]

It has been known to in the past 🤞

[radiant steeple]

fixed it thank youuu!!

[narrow coyote]

[radiant steeple]

hhahahaha

[narrow coyote]

[vivid lodge]

How do you set default settings on OBS?

[lament blade]

Hey is there a way to display the subpoints (realtime) and not the subcount?

and, if not, does the subcount show the actual number of subs in realtime ? even if a sub does not resub ?

[stuck hamlet]

We have this widget: https://www.onslaught.ca/s/hc9dcgul.png

Everything we show is in real time.

[lament blade]

thank you

didnt see it

[stuck hamlet]

Subpoints, Sub count, follow count, everything real time 😄

[narrow coyote]

@vivid lodge What do you mean exactly?

[hushed ice]

hey guys i changed my name and i dont know how to get the bot back in my channel, everything else seems to be working

[narrow coyote]

Part the bot from your channel (dashboard right side) log out of SE site and then back in, then join the bot to your channel

[hushed ice]

it works thanks

[narrow coyote]

[copper bobcat]

Is there a way to make it so timers don't go all off at once? i.e. if I have a timer for 5 minutes and another for 10 - they'll go off at the same time every ten minutes.

[zenith widget]

Make them 6 and 10 minutes

[spice field]

hi! ive changed my name as well, and none of the overlays are working

[zenith widget]

or 5 and 12 minutes @copper bobcat

[spice field]

ive tried to logout and log in but it wont work

[zenith widget]

Uumm

They should work normally

even after logout and login

[weary mist]

@spice field did you clear cache

[narrow coyote]

If you are using OBS, refresh the cache on the browser source

[spice field]

okay ill that, thank you! sorry im new to this!

it didnt work

https://i.imgur.com/9bhwetB.png

[nocturne pelican]

@spice field Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page

[lament blade]

I don't understand how I can do "Redeem item without"!redeem"". where do I enter "${redeem}"?

[spice field]

i did that, but it doesnt seem to work

[zenith widget]

@lament blade You do this:
Command: !Item1
response for command: ${redeem item1}

[nocturne pelican]

@mental patrol Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[zenith widget]

item1 is the name of the item

[lament blade]

ohhh there... i tried typing it somewhere else.... xD

[zenith widget]

@spice field Can you DM me one of your overlay links then?

[spice field]

yes!

[copper bobcat]

Is there a way to make a command where it takes a number minus !uptime? So I could have my 3 hour stream and then do 3 - !uptime = time left in stream? Does that make sense?

[zenith widget]

It does - we don't have a count down variable for the chat bot unfortunately.

You will have to make it via a customapi call

You can for example add the countdown widget to your overlay @copper bobcat

[lament blade]

i think i still enter it in the wrong place. where do i have to enter" ${redeem item1}"? shame

[zenith widget]

In the custom command response

[lament blade]

so i have to do it for EVERY stream shop item where i want it O.o

[zenith widget]

If you have them set "Redeem via chat"

[lament blade]

yes 😦

[narrow coyote]

If you want to be able to redeem without using !redeem, then yes

[mental patrol]

thx for helping me!!

[narrow coyote]

[floral badger]

is there eny way to get a welcome message to new viewers in chat?

[weary mist]

Not through our system, twitch does have a way to do that though

[floral badger]

aha thx

does that work thru obs.live

[weary mist]

I am not sure if it shows up in chat, I don't use it personally

I do know it shows up in regular twitch chat

("it" being the welcome message, I do use OBS.live)

[kindred hill]

when I use the stream elements media request bot it works fine untill I try to show it in the stream. As soon as i click this the audio is cut from the desktop audio in OBS. I am using Voice Meter Bannana and audio router programs to route the music out of my head phones (VMAudio) to the stream (VMAudio Aux) any help would be greatly appreciated I am in the voice support channel if further info or explanation is needed