helpdesk-twitch

[gilded yew]

and try to reimport

[full jay]

@gilded yew let @zenith widget try and import them first

[gilded yew]

ok sec

[zenith widget]

The main issue about the different is, it depends on how many columns the excel file has

[full jay]

then let's see what we can do to help you my friend

[zenith widget]

we need it to be this format:

username, points

SL may have changed the format entirely

but I can try importing them manually

[gilded yew]

there are another 2 columns indeed

might be the case

[zenith widget]

Ok I'll DM you

[full jay]

there you go. @zenith widget the champion XD

[long crypt]

kk

I am back

lel, that took some time

[nocturne pelican]

@gilded yew You can find your JWT token on your account channels page: https://streamelements.com/dashboard/account/channels
(Don't forget to click on "Show Secrets")

[full jay]

@long crypt welcome back. Is everything okay now?

[long crypt]

I have not used your settings yet

had to do something in teh house

the*

can someone summarize what to do, please?

[full jay]

as @dense jackal said, set the process priority to high in advanced and uncheck enforce streaming service encoder settings

[long crypt]

@full jay Mind joining a voice channel?

[full jay]

I don't mind at all, let me hop in my computer

[prisma cloak]

can I set bot to auto Ads in stream?

[zenith widget]

@prisma cloak You will have to add the bot as an editor to your twitch channel and then have a timer setup to run the /commercial command.

[long crypt]

it worked

[prisma cloak]

add in new timer and set message "/commercial" right?

[full jay]

@long crypt I am glad it is resolved now 😃

happy streaming

[zenith widget]

@prisma cloak Go to here: https://www.twitch.tv/YOURNAMEHERE</dashboard/permissions>
Add the bot as an editor from this place:

[prisma cloak]

ok already

[zenith widget]

Then go to https://streamelements.com/dashboard/bot/timers and add a new timer with response /commercial and you should be done

There are a bit of variants to the commercial command you can check here: https://help.twitch.tv/customer/portal/articles/659095-chat-moderation-commands#Broadcaster

[full jay]

@long crypt there you go my friend, this is how it looks like

[prisma cloak]

ty

[sturdy moat]

Can anybody help please, i would like to make like a boss minigame in chat where people type a command to hit the boss, is there any way i can use the count feature so that whenever the command is used the count goes down from say 100 rather than up? Basically can i make a count go down?

[full jay]

@sturdy moat let's think about this

you want to make a minigame around count command

whereas let's say you set the count to a certain value

and then whenever viewers enter their command

it takes 100 from it

right?

AFAIK to remove points from counters there is a $math command but I only used it once in another bot

I am not sure if it could work with SE bot

let me see

$math[$getcount name -100]

but again, I am not sure if it could work

[gentle imp]

hmm should be possible

you need to setup 2 commands, but I'm not entirely sure this will work though, so one would be !boss which displays his current health and !hitboss to remove 1 point, again I didn't try this yet

[full jay]

@gentle imp was thinking the same

[gentle imp]

I'll setup the commands in a second

[zenith widget]

You can have it setup really

Command: !hitboss
Response ${editcounter bosshp ${1:}}

[gentle imp]

thx 😛

[zenith widget]

but the default response for that will be "<user> has edited counter to <number>"

[gentle imp]

exactly

was setting it up on notepad lol

[zenith widget]

But to make the response more intuitive, a custom API call towardsa script may need to be made, as the script can hold more variables and have its own math/calculations in it

[gentle imp]

yeah response can't be changed 😦

oh there's one u know?

[zenith widget]

so it may look like this: ${customapi.<YOURSCRIPTLINKHERE>/?query=${1:} and the script can give back a response that the bot can then replay in chat with

no really but more or less on our side thats how its going to look like

I don't know how to build it, don't have the time to look up custom api calls and scripts and how to run them, but the algorithm for calculations is simple really

Extra! Extra! Read all about it above @sturdy moat puts on newspaper boy hat and flings a newspaper in the air

[gentle imp]

😂

[sturdy moat]

Ok i barely understood a word y’all just said loll

I’m on mobile and i’m really dumb :/

[zenith widget]

OK let me build it as a simple custom commands for you 😉

[sturdy moat]

If you cant do it then i could just make it

[zenith widget]

first lets start with a default command called editcounter. Place an alias on the command called hitboss and make the level of the command for everyone

then add a custom command called bosshp that has the response {getcount bosshp}

[sturdy moat]

!hitboss = ${sender} hit the boss for 1 health, the boss has been hit ${count}/100 times!

I could do that but i’d rather do a count down

[sturdy moat]

And also i forgot to mention im doing this on stream chat for now

[zenith widget]

{getcount} doesn't increment

I found out there is no {editcount} variable only a default command !editcounter

[full jay]

this opens doors for custom scripts to be used

[sturdy moat]

So i make an alias for editcounter, ‘hitboss’ and add a command, would that be !cmd add !bosshp ${getcount bosshp}?

Is there any way i can get a command to change a variable without it saying that it has?

Whats a script lol

[full jay]

the commands output is not modifiable now, but will be soon

[zenith widget]

!command add !bosshp The Chat Boss has {getcount bosshp} currently

[full jay]

a script is a code

[zenith widget]

actually now that I think about it, this is gonna be tricky with the current available counter variables and defualt command

and maybe not possible

And your best bet is a script/customapi call that calculates and responds with boss hp and how much is left and so on.

[sturdy moat]

Is it possible to create a script on mobile?

[zenith widget]

No

[sturdy moat]

My laptop is currently broke and i dont have a pc

I only have mobile :/

[zenith widget]

You will need some coding knowledge to start with, even if there are some coding programs kinda available for mobile

and your own hosting location(website host) and domain name to upload the script to

[full jay]

@zenith widget this could be a module actually with custom result outputs that can be modified

I've seen it around

it's just that it needs to be coded here

[sturdy moat]

I feel like it should be a feature in the actual streamelements

Maybe ${downcount} or ${count - 1} or something

[full jay]

@sturdy moat you could suggest that on the StreamElements Ideas Board https://strms.net/ideas

[sturdy moat]

What would i say?

@full jay

Just like, a ${count} command which counts down whenever it is used?

[full jay]

You could suggest the same exact mini game you asked for

you can describe it and tell what each feature in it does

[sturdy moat]

The minigame or the command?

So like a module?

[full jay]

and share the idea with SE members here in the discord and if people like the idea they will upvote it

yes, a mini game module

Boss Fight, is pretty nice idea actually

[sturdy moat]

Ok thats cool

[full jay]

so that way you will get everybody involved with your idea 😃

[sturdy moat]

Ok, thanks for all your help

[full jay]

absolutely man

[sturdy moat]

@full jay how do i submit my own?

Sorry lol i’m really dumb

[nocturne pelican]

@sturdy moat Here is the StreamElements Ideas Board: https://strms.net/ideas

[full jay]

@sturdy moat what the bot said

[zenith widget]

Just to point out, we are working on a Bit Boss feature, but no ETA on it at the current moment.

Yea what the bot said

[full jay]

@zenith widget 😹 😹 😹

[zenith widget]

Now pray that it gets lots of upvotes and it gets pushed to the dev to-do list

[full jay]

yep

[frigid flare]

my bots turned back to being called "streamelements"

from my custom name

🤔

[real tide]

are the servers down for you guys it says this site cant be reached

[zenith widget]

@real tide I'm able to open the dashboard. What exact location of the website you are unable to open?

@frigid flare What did you break?

[real tide]

i cant get in the website generally

[zenith widget]

Joke aside, I don't think I need to ask you if the GC app is running

@real tide What browser are you using and where are you from?

[real tide]

Chrome

Greece

i can acess it now

[zenith widget]

Hello Neighbor

[frigid flare]

yeah idk

gc 100% running

it did this earlier

for like 3 chat commands and came back as custom name

[zenith widget]

I would suggest to restart GC

[real tide]

hello neighbor?

[zenith widget]

@real tide Most likely an ISP hickup on your side if you weren't able to open the website but now can

Bulgarian

[frigid flare]

the site is loading super slow for me

cause i went to check as well

[real tide]

ah cool

[frigid flare]

GC reboot fixed

[real tide]

nice profile pic btw

not pic gif but whatever

[sturdy moat]

You can rename streamelements?

[real tide]

yup

[nocturne pelican]

@sturdy moat Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• Create a twitch account for the name you want to use
• Ground Control app must be running

Steps to enable custom name

1. Sign in to https://twitch.tv with the bot account
2. Install and run Ground Control (!gc for download)
3. Visit https://twitchapps.com/tmi/ and generate an oAUTH token
4. Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
5. Restart Ground Control (custom name may take a few minutes to take effect)

Mac does not currently support renaming the bot.

[chilly vigil]

hello. for timer right, if i set chat lines to 0, the message will show in chat regardless how many lines of message in there right?

[zenith widget]

I think so yes.

[sturdy moat]

So @nocturne pelican what ya saying is that i cant rename the bot

[zenith widget]

What do you mean you can't rename it? @sturdy moat

[chilly vigil]

okay. cos' I wondering why my timer message never shows up. how does the bot determine the number of chat lines though?

[sturdy moat]

@zenith widget i’m dumb

[zenith widget]

@chilly vigil It has an internal timer of 5 to 6 minutes where it counts chat lines(including it self I think) and if chat lines are met in that timer, it starts the external timer you have set

[radiant crest]

Anybody has a piece of code of CSS that can customize the font, size, and color of it that I may copy?

[atomic hollow]

of the custom event list?

[radiant crest]

Nah, I gave up on that.
That requires far more code than I could begin to understand.

I'm trying to fix an outdated marathon widget but it doesn't seem to listen to the basic CSS code for font

[primal lichen]

Hello, so i have a overlay on Streamelemnts that i lost during a hard drive wipe is there anyway to download it off of the SE site ?

[strong kernel]

@primal lichen Hi, well, actually, nothing's been lost. Adding a StreamElements overlay to OBS is as easy as adding a Browser source. All your overlays are cloud-based and have their own URLs.

[feral anvil]

How do I live stream using ps4 connected to elagto hd60s to my laptop using stream labs and having ps4 party chat connected?

[strong kernel]

@primal lichen So if you log in to https://streamelements.com/dashboard/overlays and click the launch button for any of your overlays, you'll be able to copy its link and put it into your scene as a browser source. 😃

[cedar fulcrum]

Hello @feral anvil have you seen our Console streaming guide?

!console

[nocturne pelican]

Here is a guide on how to setup the most essential tools for streaming from your console, while using StreamElements tools without involving a Capture Card! It's easy to do, take 4 minutes to read and 10 to 15 minutes to setup!
Read all about it here: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[scarlet mauve]

I was just talking to someone over livechat and my popup disappeared

its about the overlays

I am Blazy 😛

[feral anvil]

Sorry no I missed it @cedar fulcrum at thank you I will read through it now

[winter zenith]

@scarlet mauve are you the one with the Youtube linked and the Youtube Alerts pop up in your Alertbox?

[strong kernel]

He is, I've got him in DM. 😃

[winter zenith]

[feral anvil]

I have done the streaming from console straight to twitch. I was hoping to advance and use my elagto so it would go to my streaming software and I can keep my overlay and stuff :)

[winter zenith]

@feral anvil thats exactly what the Elgato capture card allowes you to do

[feral anvil]

Yeah but I have my astro a50s connected to the ps4 to allow party chat but the elagto doesnt seem to want to pick up the sound from the ps4 at all

[winter zenith]

what elgato do you have?

you need to also input the sound In OBS I think but I dont know I use XSplit

[gentle imp]

it should show on input sources

[feral anvil]

I have the elagto hd60s and using stream labs. It shows it as a device but still no audio

[winter zenith]

@feral anvil you should use OBS tbh

Or even better OBS Live

[feral anvil]

I tried it before and struggled setting it up :(

[winter zenith]

what do you mean?

[feral anvil]

I just had issues setting everything up with it. Streamlabs just seemed easier for me

[jaunty zealot]

Where Can I find the JWT token?

[winter zenith]

@feral anvil just gonna let you know that StreamLabs OBS issues have been reported here often.
Blocked alerts, games that where fine in OBS Studio suddenly studder and lag in StreamLabs OBS and so forth

Learning how to use the right software from the beginning on save you hassle to switch back after a while.

But thats just my advise

[nocturne pelican]

@jaunty zealot You can find your JWT token on your account channels page: https://streamelements.com/dashboard/account/channels
(Don't forget to click on "Show Secrets")

[winter zenith]

@feral anvil In OBS Studio or OBS Live you just need to add a nev Capture Source wich would be your Elgato. and then add a Input device in the Audio sources wich would also be your Elgato

[feral anvil]

Thanks @winter zenith I will reinstall it and have a play

[winter zenith]

I also gladly assist you with any questions you have

[feral anvil]

Yeah I got it to capture to the stream but still not sound and even when I select elagto sound card it doesnt work... maybe it hates my headset being plugged in not the ps4

[primal lichen]

@strong kernel I know that ive been using SE for a while but one of my older overlays i lost in a pc wipe is on SE and i wanna download it back off there so i can go put it on slobs without the SE browser source

[winter zenith]

how can you lose a SE overlay with a Hardware wipe?

its all in the cloud

[primal lichen]

-.-

I LOST THE .PNG

[winter zenith]

or do you mean a self made design?

[primal lichen]

Self made

Sorry caps

[winter zenith]

[primal lichen]

Caps lock is my ptt

[zenith widget]

If its just an image, have you uploaded it to the media gallery?

[primal lichen]

Yeah

But i cant find where to download it back off the media gallery

[zenith widget]

If yes, look it up by tring to change an image on an alert, and right click it and hope you get the direct link to it or have "open image in another tab"

[primal lichen]

ight ill try that

Ty

Ayo that worked thanks

[zenith widget]

[steep kraken]

So I've already informed someone privately about this, but the suggested solution hasn't fixed it sadly...
When I'm on the StreamElements dashboard I don't have an avatar

(Suggested solution was to reload the dashboard and try to log out and back in again)

It's not that big of a problem really, seeing as all other features of the website still work, but I thought I'd ask about this regardless 😄

[zenith widget]

@steep kraken Go here: http://streamelements.com/YOURNAMEHERE

then on the grey avatar there is a camera icon - click, upload, done

[steep kraken]

Oh? So it doesn't take it from Twitch automatically?

[atomic hollow]

it does

until you change it

[steep kraken]

Aaaaah, makes sense

[atomic hollow]

they dont send it back

[steep kraken]

Yay, got an avatar 😄

Thanks

[zenith widget]

I was about to say that Tal stealing my spotlight

[atomic hollow]

[zenith widget]

[atomic hollow]

lol

@steep kraken nice to have you here btw

[steep kraken]

I blame a YouTube recommendation for the media request feature to finally give me an incentive to look more in-depth into it 😛

Actually no, that's a lie. My bad.
It was the "StreamElements Stats" mail I got - at the bottom there's the "Media Request" info 😂

Pretty good first impression to join a Discord and already lie to staff, right?

[atomic hollow]

let us know when you do the first mediashare stream

[steep kraken]

[atomic hollow]

lol

[steep kraken]

Hmm... On the topic of media request...
I don't see an option to only allow followers+ to request things... or am I just blind?

[unborn tiger]

Hey guys, can you please tell me why all of a sudden my streamelements bot stopped working??? I didn't change anything, the bot is a moderator, etc ...

[atomic hollow]

@steep kraken request what for example?

@unborn tiger looking

[steep kraken]

A YouTube video, seeing as that is the only thing people can request (unless Soundcloud works, too, for example?)

[atomic hollow]

we have a workaround for spotify as well

and no you cant limit it to followers

[unborn tiger]

@atomic hollow yeah I can see, Ok, will have to check again

[zenith widget]

did I just see a Cohh emote

[steep kraken]

M.. maybe? @zenith widget

@atomic hollow Oh, even Spotify? Noice.
Does that mean the manual "Add Media" box is a bit misleading then?

[atomic hollow]

no

[steep kraken]

Or does it actually only support YouTube there?

[atomic hollow]

spotify is via chat only

[steep kraken]

Ah

[atomic hollow]

see #command-share

[steep kraken]

Alrighty

[long ridge]

Is there a way to see the patchnotes from obs live?

[zenith widget]

@long ridge Mindjames will post an announcement of the update later today as far as I've heard/seen from #general-chat

Per last info

(thats 2 hours ago based on my timezone)

[lament blade]

any @Sergei here?? @nocturne pelican

[zenith widget]

@cedar fulcrum

[steep kraken]

Isn't this supposed to say "Allow viewers to gamble away their [...]"?

[zenith widget]

This is not the grammar you are looking for

[steep kraken]

[zenith widget]

I'll pass it along internally for change

[steep kraken]

Perfect.

[crisp minnow]

Hi! Is there any way to remove autohosts from the alert widget and dashboard?

[gentle imp]

from widget yes

dashboard not afaik

[zenith widget]

If you get tons of autohosts with 0 to 1 viewers, you can jsut incease the minimum number it shows. Including for the activity feed(dashboard and page) filters

[gentle imp]

just setup the alert to only show if it's 1, 2 or more

[cedar fulcrum]

Hello @lament blade , how may I help you?

[lament blade]

@cedar fulcrum you asked me to send you the mp3 file on support ticket 😃 ill send it on DM

[cedar fulcrum]

Sure

[steep kraken]

I noticed some commands work even when the stream is offline, but it seems the bot isn't in my channel at this point for me to test stuff out...
Is there any toggle somewhere to manually let the bot join so I can play around with a few things? 😛

[winter zenith]

@steep kraken yes in the STreamElements Dashboard

on the right side it sayes "Part Bot from channel" or "join"

[steep kraken]

oh... right.. derp

The literal dashboard main page haha 😄

I've been on all the other parts of it and couldn't find it, derp hehe

[lament blade]

i have a question.. i used streamlabels alertbox because of the function that i can use a media file for follower alert and with CSS it write the rest into the media file.. is this possible with StreamElements too ?

[steep kraken]

Amazing. Thanks, Twitch.

[pine hemlock]

Hehe

@lament blade we offer custom css in our alerts as well

[lament blade]

so im able to play webm files ?

[elder sorrel]

Yep!

[lament blade]

ahh nice

[elder sorrel]

SE recommends Webm files. Especially with the OBS.Live that just came out.

I gotta convert mine as I was using MP4

[lament blade]

yeah i use webm only because lesser datasize

[pine hemlock]

Webm is our preferred video format

[lament blade]

is there a way to simulate follower alert and so on ?

[elder sorrel]

Yeah in the Overlay Editor. Follows/Subs/Cheers/Tips/Hosts/Raids

[fathom ridge]

hello... i try to make my custom css alerts... It only shows {name} instead of the real Username... Can someone help me... Sorry for my really bad English

[lament blade]

okay someone here who can help me with the CSS and HTML thing? because it dont work properly

[pine hemlock]

There's a guide in the #dev-chat channel pinned messages for css i believe

Also @untold crest is a master if you require more help. He might be on vacation still though, but he frequents that channel too

[untold crest]

Yup. Still on vacation

@fathom ridge {{name}} instead of {name}, also there is {{message}}, {{amount}}, {{sender}}, {{image}}, {{currency}}

[fathom ridge]

@untold crest thanks got it

[lament blade]

hmm holy shit im confused as hell.. i dont know how css or html works..

okay i found out i dont even need... the css editor

[fathom ridge]

ok next... the text isn´t in the center of my container... class .name text-align: center; don´t work.. still a bit of side

[lament blade]

i did it without css and only with that what is given natural

[crisp minnow]

@gentle imp how do I remove them from the widget? It only shows all hosts clumped together in the settings

[vivid lodge]

When I test an alert, the alert sound echoes. How do I fix that?

[narrow coyote]

If you have the overlay editor open, and your broadcasting software, mute the overlay editor

[vivid lodge]

Nope, I just have OBS open and it still echoes. @narrow coyote

[nocturne pelican]

@vivid lodge Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[vivid lodge]

Still echoing :/

[gentle imp]

check all browser sources on all scenes, tick shutdown when not visible

make sure u aren't on studio mode or with editor open in browser

[vivid lodge]

I only have 1 scene. I checked shutdown when not visible and I'm not in studio mode and I don't have an editor open in browser. @gentle imp

[gentle imp]

checked your overlay for duplicate alert widgets?

[narrow coyote]

if you hear an echo, the audio has to be playing from more than one source

[vivid lodge]

No duplicate alert widgets and I don't see any other sources.

[upper steeple]

quick question when you go to resize the hype cup it doesn't actually resize it, all it does is move it within the box its in. If you go smaller it moves the cup up and out of view, doesn't resize the cup like I would want it to.

is there a way to resize the cup itself and not just the box it is in?

[gentle imp]

you can set the cup size, iirc there's a slider for it

close everything and try again @vivid lodge or even restart, I'm sure there's just something open or cache, did u also setup the variants?

[upper steeple]

wow i'm blind -_- lol thank you @gentle imp

[gentle imp]

np 😄

u made me doubt myself and was checking it again, it's there on option/change cup

[upper steeple]

yep see it now ^_^

[gentle imp]

[full fable]

Can you rename the se bot to something that matches your channel?

[gentle imp]

yeah

[nocturne pelican]

@full fable Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• Create a twitch account for the name you want to use
• Ground Control app must be running

Steps to enable custom name

1. Sign in to https://twitch.tv with the bot account
2. Install and run Ground Control (!gc for download)
3. Visit https://twitchapps.com/tmi/ and generate an oAUTH token
4. Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
5. Restart Ground Control (custom name may take a few minutes to take effect)

Mac does not currently support renaming the bot.

[gentle imp]

just follow the above steps

[full fable]

So just to clarify - do I need to create a new twitch account like "ktbellebot" or something... is that what you're saying?

[gentle imp]

yeah u do if u don't have it yet

to the name u want it to have

[full fable]

ok gotcha. Thanks!

!gc

[gentle imp]

!gc

[nocturne pelican]

Our Desktop App Ground Control: https://streamelements.com/groundcontrol

[zealous flint]

is there anyone here to help me with the overlay?

[narrow coyote]

what did you need help with?

[zealous flint]

what is the width and hiegt for it when i copy the like hand the overlay is cut off

height*

[nocturne pelican]

@zealous flint To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[narrow coyote]

default is 1920x1080, unless you made it a different size

[full fable]

Do you guys have any awesome examples of some "stream stores" that you have seen? I'm trying to look for some fun ideas to put in there

[zealous flint]

thank you

[narrow coyote]

there used to be some good store examples in pinned messages in #welcome

[zenith widget]

@full fable https://streamelements.com/randomgirlsinging/store
https://streamelements.com/1ceprime/store
https://streamelements.com/veetus/store
https://streamelements.com/itsthesheppy/store
https://streamelements.com/jempanada/store
https://streamelements.com/orienator/store
https://streamelements.com/eekcast/store
https://streamelements.com/pastriepuff/store
https://streamelements.com/kiwaplay/store

Same list from #welcome ⤴

[full fable]

oooo thanks! Sorry I did not realize it was in #welcome ... but thank you!

[zealous flint]

i have another question now

[narrow coyote]

no worries, the channel changed names, so they have been hidden in there since then

[zealous flint]

my webcam its not fitting the overlay spot

jk got it

[echo hound]

Is there any place with inspiration about what kinda stuff to add to the stream store

[narrow coyote]

check a few lines up ⤴

[echo hound]

Oh wow lol

Sorry

[full fable]

lol

[narrow coyote]

[weary mist]

its pretty suprising how often something liek that happens

[full fable]

fyi - the pastry puff link doesn't work

[weary mist]

ty

[full fable]

ok one more - maybe I'm just missing it again... what command would I use if I wanted it to trigger a gif on screen?

[steep kraken]

@zenith widget pastrie_puffs' link isn't working anymore

[zenith widget]

[weary mist]

@full fable just make it a stream perk through the store

[steep kraken]

new link seems to be https://streamelements.com/pastriepuff/store

due to name-change

[misty wagon]

That one is already removed 😄

[glass carbon]

Hello, can anyone help me with my subscription alert edit?

[zenith widget]

What is the problem

also don't use that tag, else the bot will hate you

[narrow coyote]

editing a tag does nothing, and tagging everyone wont work here

[glass carbon]

Gotcha

[zenith widget]

So whats the problem?

[glass carbon]

Anyways, I am trying to edit my subscriber alert and it is only using the default overlay alert

[narrow coyote]

check all the variations, there are 2 variations by default for subs

[glass carbon]

Ahh got it, thank you so much for that!

[narrow coyote]

[main adder]

Help! I have one user who has 1660 points but whenever he tries to redeem them it tells him "something went wrong" and/or "you don't have enough points" but it's working for everyone else. Any advice?

[full fable]

is there a way to turn off the youtube link to share on your tip page?

Like to not display that at lal?

[narrow coyote]

@main adder Have them try going to the StreamElements site, and log out and back in there, this has happened a few times in he past, and that has always been the solution

@full fable I think that is tied to the media request settings, if you have via tip enabled for media request

[full fable]

here?

[narrow coyote]

No, if you go into the settings, there are a few different modes you set it as, free, via tip, or both

i believe if you use via tip, or both, it will show that on your tipping page

[full fable]

I don't have media request as a widget though

[narrow coyote]

Media Request can run without a widget, check the settings here, to see what mode its in https://streamelements.com/dashboard/mediarequest/settings

[full fable]

actually unclicking that little orange thing took it away

thanks as always!

🙃

[narrow coyote]

@full fable Just to make sure, I did double check, if you still want to have media request enabled, if you set the mode to free in the settings, it will remove the youtube clip stuff from the tipping page

[vivid lodge]

How do you change your profile picture on streamelements..?

[narrow coyote]

go here https://streamelements.com/dashboard/profile click open my profile, then on the left, there will be a change picture option on the profile pic

[cerulean field]

i need help

[elder sorrel]

What do you need help with? 🤔

[radiant crest]

Ohw you know... LIVE

[cerulean field]

So i curently used streamlabs obs now i switched to stream elements and i dont know how to put the alert box or anything on

obs

[elder sorrel]

You would need to add the Browser Source to OBS.

[narrow coyote]

you need to have an overlay that you created from our site, or if you imported your alert box, then you add that as a browser source

[nocturne pelican]

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[elder sorrel]

⤴

[cerulean field]

lit guys appreciate it!

[ashen ravine]

While I was streaming about 30-40 min into my cast suddenly my webcam was about 20 seconds off from my voice. (Using Blue Yeti through Webcam so it is always synced properly in the first place)
After spending several min. trying to figure it out.. turning stream off and back on.
I then changed FPS on camera settings to max then back to 30
Problem solved.
Anyway not sure if it's something that might be a bug in the application or not because i've not had this issue before.

[serene granite]

are you using OBS.Live ?

[ashen ravine]

Yep!

[serene granite]

ok, let us know if you have an issue with the webcam again
In general, there's nothing different about webcam handling in OBS.Live

[ashen ravine]

Hrm weird, ok.

Maybe it was a weird glitch?

[serene granite]

definitely possible

[ashen ravine]

I previously used SLOBS for quite a while and never ever had any issues.

I have been using OBS.Live for a few days now.

But the other days were fine. 😃

[zenith widget]

@ashen ravine Since I don't have a webcam my self, when you open the properties of the webcam source in OBS, does it have a box that says "something something use timestamps"?

[ashen ravine]

Let me look

Not seeing anythng about time stamps

[zenith widget]

is it only the camera btw? game looks fine? @ashen ravine

[ashen ravine]

Yeah it's camera

Lemme make a clip of it doing it

[zenith widget]

Its just a thought really. Try and check your audio sources and see if any of them have this enabled in them

[narrow coyote]

If you can get an OBS log from the stream, that might be helpful

[zenith widget]

if yes, that may be your problem and it may not be OBS.Live related but OBS in general.

Also what Kite said

[ashen ravine]

https://clips.twitch.tv/HyperDependableBubbleteaMoreCowbell

😂

[narrow coyote]

can you go to %appdata%\obs-studio\logs and get me a log from the stream

[ashen ravine]

Want it here or in DM?

[narrow coyote]

either way is fine

[ashen ravine]

Hrm I have three from today I am not sure which

Should I send all?

[narrow coyote]

ah, if you restarted your stream there would be a few, if you just give me all from toady, that is fine, will be nice to cross reference if something stands out

[ashen ravine]

Thank you by the way!

[narrow coyote]

ok, So I think I found where the problem happened, but nothing showing why this happened.

[ashen ravine]

Oh?

[narrow coyote]

At one point in the stream, the webcam FPS got set to 5

[weary mist]

I have that webcam

[narrow coyote]

and the interval is huge

[ashen ravine]

I manually set it at one point

When it started acting up I took it to "max"

then back to 30 fps

And it fixed the issue

Not sure if that is what you're seeing?

[narrow coyote]

well, this set it to 5, so I think this might be where the issue occurred

[ashen ravine]

Hmm weird

Perhaps it had a little hiccup?

[narrow coyote]

yeah, it looks like when it was set to max, it had it at 5 for some reason, because right after its 5, I see where you set it to 30

[ashen ravine]

So that may have been when I took time to toggle with it to attempt to fix it?

[narrow coyote]

I usually recommend setting the webcam settings manually, to avoid some odd things that can happen when using auto, or max for settings

[ashen ravine]

I had it set to 30

Then the issue happened. I set it to max to flush it out then back to 30.

Kind of like a last min. hope refresh

and it worked. lol

[narrow coyote]

interesting

[ashen ravine]

lol yep >.<

i was shocked when it worked like I done off and fixed something

[narrow coyote]

yeah, i dont see anything else in the log, only that one instance of it being at 5 fps, but I see when it was first loaded that it was set to 30

do you use the Logitech software at all with the cam?

[ashen ravine]

I do not

I have logitech camera settings installed

but thats about it

Didn't download the app if that is what you're asking?

[narrow coyote]

was just curious if the settings in there matched up for the FPS, or if they were different, or if you used the logitech software if you had the cam set to prefer exposure or framerate, just to see if there was a possible conflict somewhere

[ashen ravine]

Well I had previously used SLOBS which is basically OBS yeah?

Just like OBS.Live?

Didn't have an issue for the almost year I used it

So maybe just a random weird thing?

[narrow coyote]

cant really compare them, SLOBS is a hard fork of OBS, so their development is way off from OBS

[ashen ravine]

Ah ok!

My stream quality is MUCH better using OBS.Live

Will say that haha

[narrow coyote]

It could have just been a random 1 off issue, they do happen from time to time, but defiantly please report back if it happens again.

[ashen ravine]

I will!

I assuming you guys in blue are support?

[zenith widget]

We were just smacked so much we turned blue

[ashen ravine]

LOL

[zenith widget]

permanently

[narrow coyote]

Mostly, if you click a profile pic in here, you can see the roles we have

[ashen ravine]

Awesome!

Well i apricate it. It took me 5 hours to set everything up the orher day and everyone has been VERY nice and helpful

[narrow coyote]

[zenith widget]

(ง'̀-'́)ง

[narrow coyote]

༼ ᕤ◕◡◕ ༽ᕤ

[ashen ravine]

[weary mist]

[hasty glacier]

I am having issues with alerts playing twice. I have set the source to shut down on all scenes, however they still play twice. I have streamelements open in the browser for song media

[cinder hinge]

Is there a way I can import my custom alerts from streamlabs to stream elements?

[narrow coyote]

@cinder hinge https://streamelements.com/dashboard/account/import there is a Google Chrome extension to install to do this, just make sure you are logged into both your SL and SE dashboards

@hasty glacier Audio playing twice has to be coming from multiple sources, an overlay in another scene that is not shutdown, duplicate alert widget in the overlay, having the overlay itself open in a browser (like the overlay editor)

[cinder hinge]

oh ok thats what I was doing wrong, didnt realize I had to have them both open

[loud wind]

my follower count on the streamelements page is higher than on twitch how do i fix it ?

[weary mist]

@loud wind im guessing you mean the Follower goal? You can change that either going to activity feed -> widget data -> goals, or by clicking data tab in the overlay editor

[floral badger]

Hey guys i need some help. I have a command in stream (!wins) that displays my fornige wins but i have to go in every time and add those manualy but now i want my moderators to just add a win to it in chat would it be possible to do this in a way?

[weary mist]

yes

follow these steps exactly, and it will work in your favor

[floral badger]

Okay

[loud wind]

THX @weary mist

[weary mist]

1. Create two seperate commands. One for mods (!win) and one for the community (!wins).
2. For the !win command, put the following in the response (edit as needed): $(count wins), Another win to the count
3. For the !wins command, put the following in the response (edit as needed): $(getcount wins) in Fornite so far

make sure #2 is mods and up only, and put a global cooldown of 60 seconds

that way only one person will be able to add a win every 60 seconds, no duplicate counts

[floral badger]

Okay now i have an little extra its displayed in my stream like this wins:215 (solo:50,duo:100,squad:50)

What would the command look like than?

[weary mist]

ok

[floral badger]

And is there a clear video that explains all those special command counters,...

I would like to understand those

[weary mist]

I would create seperact commands to increment the count (!winsolo, !winduo and !winsquad), replace $(count wins) with $(count solo), $(count duo), and $(count squad)

then the community command just do the $(getcount) for each of the three in the one command

for example, for the !wins command, just do Total wins: $(getcount wins). Solo wins: $(getcount solo). Duo wins: $(getcount duo). Squad wins: $(getcount squad).

it will get all 4 counts for you 😃

[floral badger]

Thx man

[glossy walrus]

Hi I was wondering if when people sub, donate or, donate bits that a bot can read out the donation from streamelements

[weary mist]

yes, you can turn on TTS in the alerbox settings 😃

though if you specifically mean read out the alert itelf (Kappa donated $5), then I am not sure about that part, I don't think we offer that

[twin lake]

I have issue with browser overlay (stream elements ready theme) making my frame rate on only obs going to 40-50 from stable 60 i never had that problem before till today tried run rerolling to vanilla OBS still didnt really help me out.

[weary mist]

cheers can be read out (bits), sub messages can be read out, and tip messages can be read out

@twin lake are you using one of the animated themes?

[twin lake]

yes

[weary mist]

those are known to be much heavier than static (stationary) images

they can cause framerate lag if your computer is not beefy enough

[lament blade]

I'm trying to figure out how to get rid of the default overlay sound, when alerts pop up through streamelements. I currently deleted just about everything and doubled checked if there were any sounds in every widget, which there aren't. I am using a prefab that you've guys provided which might be the cause? Idk. Send help pls.

[weary mist]

@lament blade is it all your alerts, or just specific ones (like subs and cheers)

The other thing, is that if you added each of the 5 overlays to different scenes, you have to make sure you have shutdown when not visible checked in the browser source settings, otherwise you will get duplication

[twin lake]

So besides changing my overlay to static there is nothing i can actually try like i'm saying it was running fine and my pc is rather good

[weary mist]

It really depends a lot on what games you are playing, what encoding settings you are using (720P or 1080P, FPS at 30, 48, 60, cpu or gpu), and what all you have in your overlays. I personally run my stream at 720P|48fps, use static themes, have hypecup, and kappagen, and don't experience fps issues when streaming

[lament blade]

All of the alerts.

[weary mist]

the best thing to do is play with settings, think about what has changed recently, etc

@lament blade for you, are you hearing your new alert sound alongside the default?

[lament blade]

I think I might of fixed it just now lol.

But yes.

[weary mist]

lol, let me know if its fixed

[lament blade]

It's mostly fixed, but I came across another problem.

Whenever it's a resub, it plays the default

sound

Is there a way to change this?

[narrow coyote]

there are variations on the sub alerts, 2 by default, one is for resub

[pale pawn]

hello, so i updated my current version of obs live and now i can't start recording anything. as soon as i hit start recording, obs crashes...any ideas?

i use the recording feature to make a short clip of my stream advertisement

[narrow coyote]

If OBS is crashing, the best thing we can do is get a crash log from OBS

[lament blade]

Thank you ❤

[narrow coyote]

[pale pawn]

how do i pull that up?

[narrow coyote]

It would be in %appdata%\obs-studio\crashes

[pale pawn]

do you want me to copy/paste here or send a message?

[narrow coyote]

You can just drop the file itself in here

[pale pawn]

ok, hang on

most recent crash

[narrow coyote]

Your base OBS is not on the latest version, if you update to the latest version, that should prevent the crash https://obsproject.com/

[next pier]

hi, basically i had a new sub earlier to my channel and it hasnt shown up on my super theme or in the sub extention on my panel or given the loyalty points but the sub has got the sub badge

[narrow coyote]

was it a prime sub?

[nocturne pelican]

Twitch prime (new and resub) and paid subscriptions (resub only) must be shared in chat manually by the person subscribing in order for the subscription information to be sent to StreamElements. For twitch prime, the user needs to have sharing enabled on https://www.twitch.tv/settings/prime. For paid subs, if the share box doesn't show up immediately it will when they refresh the page. https://i.imgur.com/VNJN0Uv.gif https://i.imgur.com/2297EA7.png

[next pier]

it was a paid tier 1 sub

i had a tier 1 sub saturday that was paid and there wasnt a problem

[glossy walrus]

I’ll take a look when I get home @weary mist

[pale pawn]

how do i find the update for the base obs?

[narrow coyote]

the link I shared https://obsproject.com/

[pale pawn]

i got it, thank you for the help 😃

[narrow coyote]

[pale pawn]

updated base obs, was told obs live needed an update, updated and now have same issue. hit record, obs crashes

[narrow coyote]

Can you get a new crash log?

[pale pawn]

hang on 😃

[narrow coyote]

Are you using different encoding settings for streaming compared to recording? It looks like its the intel driver that is actually causing the crash based on the fault address in the log igdrclneo64.dll is the dll causing the crash, and this should be coming from intel display drivers

[pale pawn]

a friend of mine tweaked some settings but i only use the stream key i was given from twitch and before the current obs live update things worked fine. i could record and stream no problem. the only thing he tweaked was some output settings

we even did a test stream last night after the update and it worked fine. haven't tried today

[narrow coyote]

well, unless you are using intel hardware encoding, I would not expect it to be touching that display driver

[pale pawn]

to be honest i don't know what im using for encoding...hang on and i'll let you know

[narrow coyote]

You can also check your event viewer > Windows logs > Applications for errors around the time of the crash, might give us more details

[wise ridge]

have the stream store set to let people do sound alerts, have the widget in the overlay. nothing is happening

[dense canyon]

hey guys i need help to do a live stream some one can tell me how i can turn on live ?

[wise ridge]

what software are you using?

@dense canyon

[copper bobcat]

I can't find where to enter the oAUTH token in Ground Control.. any photo?

Anyone? 😮

[wise ridge]

yeah no one is here... hasnt been for like an hour

[copper bobcat]

Hm, yeah, haven't had it happen but I suppose it makes sense!

Gone fishin'.

<@&382267076632379392> If any of you are around - bout to go live and could use some quick help! 😄

No, no - oAUTH token? For a custom bot name.

Is that the same.

[stuck hamlet]

!rename

[nocturne pelican]

Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• Create a twitch account for the name you want to use
• Ground Control app must be running

Steps to enable custom name

1. Sign in to https://twitch.tv with the bot account
2. Install and run Ground Control (!gc for download)
3. Visit https://twitchapps.com/tmi/ and generate an oAUTH token
4. Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
5. Restart Ground Control (custom name may take a few minutes to take effect)

Mac does not currently support renaming the bot.

[copper bobcat]

And step 3 and 4...

Where are the oAuth settings?

In Ground Control.

[tight harness]

You don't see it?

[copper bobcat]

That's different than the JWT?

[tight harness]

Yes

[weary mist]

Those only appear if you have bot modded, tipping panel, and active overlay

[narrow coyote]

your tipping link is for StreamLabs

[frigid flare]

if it isnt showing up one of the catagories arent done yet

you have to have everything enabled for it to come up

[copper bobcat]

Waaaaait!

@narrow coyote Good call, hadn't updated that!

[frigid flare]

ground control checks ur page for all the earlier steps or the setting doesnt appear

[narrow coyote]

[frigid flare]

still the best emote kite

[narrow coyote]

[frigid flare]

[vagrant thistle]

hi everyone, does anyone know if i can setup auto message on twitch tchat with the streamelement bot ?

[narrow coyote]

@wise ridge If you have the store redemption widget in your overlay, the sound should be played through your default audio device, the same as alert sounds, or media request

[tight harness]

@vagrant thistle You mean Timers?

[narrow coyote]

@vagrant thistle https://streamelements.com/dashboard/bot/timers

[frigid flare]

^

[narrow coyote]

Double tag

[vagrant thistle]

@tight harness actually i have set some commands and i have to write them on tchat to have the message in answer. I would have directly the message in every 1 hour for example

[frigid flare]

thats what the timers are

[tight harness]

So yes, Timers 😃

[frigid flare]

they send a message every x minutes

[vagrant thistle]

ok sorry pretty noob with all this

[copper bobcat]

Y'all are rockstars - thanks for helping with the bot! 😄

[frigid flare]

[narrow coyote]

[vagrant thistle]

ok thx for your answers i'll check this

[frigid flare]

The timer name,
What you want it to say in message,
how long between while you are live,
how long between if you are offline (which you can disable),
and how many chat lines it will wait for,
so if the time has passed but noone has spoken yet it wont spam caht @vagrant thistle

[vagrant thistle]

oh thx for this help

thx a lot

[frigid flare]

👍

[vagrant thistle]

so i think i will ask a second question ^^

[narrow coyote]

[vagrant thistle]

is there any widget or anything else who permit viewers to click on the twitch screen when i stream and gain some points

[wise ridge]

@narrow coyote it does not

[vagrant thistle]

you know some box who appears in the middle of the screen and viewers can click on it

and gain some extra points

sorry my english is so basic so i hope you understand me

[narrow coyote]

@wise ridge If you dont hear the sound playing when you redeem a sound item, then I would check the overlay, and test with the overlay open in the overlay editor to ensure this works, then check the overlay in your broadcasting software

@vagrant thistle There is nothing like that, as it would require a video extension, which we do not have anything like that. Anything clickable on the stream video would require a video extension

[vagrant thistle]

ok thx @narrow coyote

[stiff mango]

Question: How are contests supposed to work? I do not see any additional options for them in the contest page to create new ones. My problem: When people vote on my contests and spend my stream points on them, if they win the contest they just get refunded their points, instead of doubling the points they wagered. The losing option works correctly in that they just lose their points.

[wise ridge]

nope. still doesnt work

[narrow coyote]

You are not always guaranteed to double your points. The payout depends on how much was in the pool, and how much you bet, and how many winners there were

[stiff mango]

OOOOK. So its like a lottery!

[narrow coyote]

Can you be a little more descriptive with what exaclty is happening, cant really do much with dosent work. my counter to that would be, works fine for me

[stiff mango]

Thanks so much @narrow coyote

[narrow coyote]

[keen maple]

howdy

[wise ridge]

i have thewidget in the overlay and when people redeem it does not make noise

it also does not redeem

[keen maple]

@abstract anchor just set up a key to mute the music on spotify

and then set that key to change scenes

[narrow coyote]

@abstract anchor Use a macro, invest into a stream deck, and please keep non StreamElements related questions in #general-chat

[abstract anchor]

I didn't know that thanks

[keen maple]

you guys know, if i can setup automatic tweets for different games im playing?

like in social media tab on streamelements

[weary mist]

not right now

[keen maple]

aw ;-;

are you guys working on it?

[narrow coyote]

@wise ridge Does it work with the overlay open in your overlay editor? Do you see the redemptions in here? https://streamelements.com/dashboard/store/redemptions/items

[wise ridge]

@narrow coyote yes the overlay is open

and it sows in there

but it is not on the redemption page either.

so the commands arent going through

[tawny moon]

alright so i was just trying to add a !followers command into my stream but i am unable to figure it out could someone possibly help me?

[narrow coyote]

@wise ridge Looks like the !redeem command is disabled in https://streamelements.com/dashboard/bot/commands/default

[wise ridge]

thank you!

[narrow coyote]

[wind maple]

uestion i watched the https://support.streamelements.com/hc/en-us/articles/115000373792-Stream-Store video about the stream store but it doesnt specify how to make the alert work when someone redeems something. just says to check the box. i did this and tested it and the chatbot says x person redeemed x item in chat but no alert or sound or anything in my stream

[narrow coyote]

You need to have the store redemption widget in your overlay if you want something to show on stream

[wind maple]

oh can i just make a totally blank overlay, add that specific widget only. add the source into my current obs and thats it?

the overlay part is the only thing i dont like messing with in SE :/ its weird lol so i try to stay away from it

[wise ridge]

you can just put it in your regular overlay, and then get rid of the image and text

less browser sources makes the software run better

[wind maple]

regular overlay? im really not good with all this stuff? it took me forever to get it set up the way it is in obs. so i don twant to mess with it because i dont get all this stuff

i just want a simple alert to pop up on the screen when someone redeems something 😦

[narrow coyote]

If you want you can put it in its own source in its own overlay, but I would just add it to your existing overlays, the same as your other alerts are

Thats how I have mine setup, a store redemtion widget next to my main alert widget, with a cheer alert widget below that

[wind maple]

im in the process of moving over from streamlabs

so most of my alerts are still from there

ill need one of my mods to set them up with with SE as i dont get the overlay thing with SE. everything is great but the overlay part is just weird to me. but if for now i just need the redeem alert, i can just make a specific browser source for that and add it to obs

and it should work on its own right?

[narrow coyote]

yes that will work

[wind maple]

ok thank you ill give that a try later tonight!

[narrow coyote]

The whole idea with the overlay is that what you see in the green there, would be your canvas size, and you build your overlay around that, and add it to your broadcasting software. Like this for example, is my overlay I use for VR, with all these being images, widgets, and some videos, so all of these elements are in one source in OBS, instead of several

There are a few things I keep in different overlays, like my alerts and kappagen

[cursive ferry]

I am unable to see the graphics on my stream but I can hear the notification sou nds. STream Elements was working properly before, and is at the front of the entire scene. Any reason why?

[narrow coyote]

Do you have your overlay on top in your broadcasting software's source layers

[cursive ferry]

Nothing on top of Stream Elements. SE is on top of everything. I do have a few small graphics, but nothing taking up the entire screen. In the overlay editor, I can see the graphics play out, but on stream I can only hear the sound effects.

[narrow coyote]

make sure you have the overlay added at the correct resolution then

[cursive ferry]

I tried getting SE to leave the channel and rejoinin, I also re-added SE into my sources using the proper technique, 1080p 60 fps, no custom CSS, Shotdown source when not visible

This is my life. I literally troubleshoot for days and it's the most intricate thing ;\

[tawny birch]

hello, can I get help with setting the size for my overlay? i choose a overlay and it always ends up 5 times bigger than what i need

[narrow coyote]

Do you see any parts of your overlay in your braodcast software? @cursive ferry

The overlays can be any size you want them to be, but themes are optimized for 19020x1080, and its reccomend to add them at that resolution @tawny birch

[vagrant thistle]

Hello gain here 😃

have a third question 😃

[tawny birch]

is there a way to edit it without forcing it to use only 30% of the edit screen?

[vagrant thistle]

is there a command to gift some point to viewers. they win them when they watch stream or follow or sub but can i gift some if i think some one deserve it

[narrow coyote]

if you resize an overlay, then the elements will not resize, it would need to be done manually. What is your canvas size that you dont want to use 1080p for the size?

[tawny birch]

1280x720

[narrow coyote]

!givepoints for individual users and !bouns for all users all commands and syntax can be found here https://streamelements.com/dashboard/bot/commands/default

[vagrant thistle]

ok thx

sorry for time lose will read more commands

[narrow coyote]

@tawny birch if you are using an existing theme, again, they are optimized for 1080p, even if your canvas is smaller, if you are using OBS, add it at that resolution and use Ctrl+F to have it fit to the canvas

If you rezise it, then you would need to manually rezise the elements when its just easier to have the broadcasting software handle it

[tawny birch]

ok thank you, didnt know about that shortcut

[cursive ferry]

@narrow coyote I don't see any part of it in OBS. That's the weird part. The whole screen is selected as it's domain. I see nothing but hear everything

[tawny birch]

actually still only uses 50% of overlay but ill look up a video for it

[tawny birch]

ok 3 videos later and I got it, thanks for the help

also I think what made it more confusing is that I didnt realize you said 19020x1080. so wasa trying go for odd sizing

[torn topaz]

Is there a way to have current viewer count on an overlay?

[tawny birch]

theres a widget for it I think

[elder sorrel]

@torn topaz I believe that is currently planned to add for Overlays. Don't know ETA.

[wind maple]

i saved this and copied the source url.

[misty wagon]

There will be in the next release of OBS.Live @torn topaz

[wind maple]

then i added the source url in here. is this all i need to do, it should work now if i go live?

when i click test alert on the SE site, it wont show the alert in obs even tho i hear the sound twice

[narrow coyote]

that overlay does not look to be added at the size the overlay was made as

[nocturne pelican]

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[wind maple]

its all on 1080

let me watch the video 😦

this is hell

haha

[vale grove]

Hello, I have installed the google chrome extenstion to import streamlabs tips and alertboxes, but when I click import, it says that an error has occured. What can I do to fix this? Also when I try to import from Streamlabs chatbot, it wants two files, but I can't seem to find the files, where can I find them?

[narrow coyote]

The screen shot you show above, has the source SE alerts selected, and the little red box in the preview indicates it is not the right size

you need to have both SL and SE dashboards open @vale grove

[wind maple]

ah so the alertbox needs to cover the entire screen. unlike streamlabs alerts that need to be just the size where the alert will take place

because im puttin the whole overlay in obs, not just the alert widget?

[narrow coyote]

yes

[wind maple]

if i understand correctly?

ok ok

makes sense

[narrow coyote]

I posted something earlier to kind of show that, not sure if you saw it

[wind maple]

i saw your screenshot but im not ready to move over everything yet haha im struggling with just 1 thing! need to take a full day just to sit down and do all that 😛

i just enjoy videogames and streaming, this part is a nightmare for me but part of the job lol

appreciate the help tho

[narrow coyote]

no problem, we are happy to help

[vale grove]

I have tried to import two files: Currency.csv and Data.xlsx, where do I find them so I can import data from StreamLabs ChatBot?

And will that also read from chatbot's currency so that the currency from both bots are the same currency?

Cause I want the points to be the same through Streamlabs, Chatbot, and Streamelements

[narrow coyote]

i dont know exaclty, but should be somewhere in the console you manage the bot from, but it only supports exporting local points as far as I am aware, so cloud points cant be exported

[vale grove]

Cause I made a currency system from the extenstion from streamlabs, then connected it to streamlabs chatbot, now how would I connect it to streamelements?

[worn quarry]

yes @stuck hamlet it is a recent affiliate

cannot figure out how to add a subs counter/command.

I mean I can add the command but need help with making it count them automatically like on other channels I mod

[lament blade]

Hello there. I have a problem with the Ground Control. When Gound Control is active, my keyboard Key # doesn't work. How can I fix it?

[stuck hamlet]

${channel.subs} for a command would show you the amount of subs you have, if you recently got affiliated, just log out of the site and log back in @worn quarry

[haughty talon]

i have enabled "link protection" But people can still send links? Am i missing something?

[inland creek]

who can help with changing the chat bot name?

[nocturne pelican]

@inland creek Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• Create a twitch account for the name you want to use
• Ground Control app must be running

Steps to enable custom name

1. Sign in to https://twitch.tv with the bot account
2. Install and run Ground Control (!gc for download)
3. Visit https://twitchapps.com/tmi/ and generate an oAUTH token
4. Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
5. Restart Ground Control (custom name may take a few minutes to take effect)

Mac does not currently support renaming the bot.

[inland creek]

i put in the token and nothing happens 😩

[elfin pawn]

how do i make a subcount command

[worn quarry]

well he just told me if you recently made Affiliate or Partner of course, log out of Stream elements and back in and the "${channel.subs} for a command would show you the amount of subs you have" @elfin pawn

so to make the command it SHOULD be !subscribers ${channel.subs}

[inland creek]

i figured out bot name change, thanks

[lusty yacht]

Before obs.live changing to studio mode didn’t increase my cpu usage but now I’m seeing it go from 8% with it off to 28% with studio mode on. Anyone able to confirm that it does increase for them also?

[dense jackal]

It doesn't seem to be increasing for everyone, are you using Kappagen/ Hype cup?

@lusty yacht

[crisp minnow]

Hi, I was wondering how to reset my Donation goal back to $0.

nvm! I figured it out!

[cobalt kindle]

Wanting to do some IRL streaming from Disney in about a week. Interested to know how that streaming app is coming along, and whether any beta is available to try it out. 😃

[dense jackal]

We are still doing internal testing @cobalt kindle

[cobalt kindle]

😦

oooookay

😛

[lusty yacht]

@dense jackal I’m using both lol. Was before obs.live as well

After I installed obs.live I saw my cpu usage go from 8-13 to 25-30. But turning studio mode off is back to normal

[dense jackal]

That may be why we are currently having issues with those two widgets drastically increasing cpu usage

[lusty yacht]

Gotcha. Glad I could confirm lol

[floral badger]

Hey guys i have a question i have an donation allert witch shows for 10 seconds an i have a gif for it witch is only 5 seconds long is there a way to let the allert play it 2x ?

Question #2
In my stream store i have challenges people can buy. But i want to show on stream wich ones are active atm. Is this possible to do with a command. So when a moderator tipes the command it will show on stream and with an other command it disapears?

Would it also be possible to make the texts scroll or something or fit to each other automaticaly

[dense jackal]

Is the file type set as a video or an image?

[floral badger]

Image

Aldo i’m not shure

[dense jackal]

try setting it as a video 🤔 as for the stream store It would have to be done manually unfortunately on the site. Text can scroll, and what do you mean by fit to eachother?

[floral badger]

I have moderators an they try to do there best but i think they will scruw up the overlay. But if i premade all the challanges and they would just have to activate it the problem with that is the challanges would be all over the screen and there will be gabs between them from the non activated challanges

[full jay]

@floral badger Hello, once you add items on the store they are there unless you remove them manually. What I could suggest is to use the !items command available at https://streamelements.com/dashboard/bot/commands/default and make it so that only moderators are able to trigger it, and every time it is triggered it will be accompanied by a link to the store. Now to show the active items on your overlay it'll be a bit tricky and my best bet is to add a browser source that points straight to your store, use crop options and assign a hot key on your OBS Studio to enable/disable it on overlay.

[floral badger]

Okay

Thx

Would it be in some way possible for the moderators to add something to a list with a command and then display that list to the stream overlay and let that text scroll?

[full jay]

@floral badger and regarding the donation alert, at the moment it is not possible to extend the duration of the gif from within the overlay editor (you could suggest such option to be added from the ideas board on this link https://strms.net/ideas).

Let me look into it and I'll let you know

[floral badger]

Thx

[full jay]

generally speaking, I don't think that it is possible to add bot commands into an overlay (correct me if I am wrong @dense jackal )

but what I suggest is that you do it manually through OBS and make the text scroll (by using GDI text)

actually, what you are suggesting is pretty neat and I'll do my own research to figure it out as it could be useful for everyone.

[storm falcon]

Anyone aware of limitations/restrictions when using .webm files for alert overlays? I have uploaded a 10sec .webm file for my follow alert but when I try to select the .webm file I’m only given the option to delete, not select.

[full jay]

Hello @storm falcon , can you attach a screenshot of the file picker, please?

[storm falcon]

@full jay it is 1,598 KB

[stoic halo]

Hello, does anyone know what size the gif images need to be? I'm considering customizing some emjois for my tip jar and wanted to make sure I get the sizes correct. Thank you.

[full jay]

@storm falcon can you send me that file in a DM, please?

@stoic halo GIFs could be any size you want as long as they are visible on your alerts. You could make some that are square or rectangular, but it really depends on what your vision is regarding them.

here is an example of a gif I used for donation

[storm falcon]

Sent @full jay

[full jay]

I am looking into it @storm falcon , give me a sec

[storm falcon]

Alright. Thank you. @full jay

[stoic halo]

@full jay thanks again! Are there any standard sizes or a way for me to practice what it would look like? I'm specifically looking to customize the emojis that drop into the tip jar when being tipped.

I'd like to have different size ones corresponding to the amount of the tip

[full jay]

@storm falcon it's showing fine on my end and I was able to upload it and select it. What browser are you using?

[storm falcon]

Chrome @full jay

[full jay]

@stoic halo in order to customize the emojis that drop into the tip jar you'd need to either be a designer or hire one. And as far as the size and dimensions are concerned, as I mentioned before, as long as the GIF is visible in the alert everything is fine.

@stoic halo try making it square and SE system would adjust the size automatically for you then you can modify it from the size and position panel on the left bar.

@storm falcon that's pretty weird, hmmmm. Did you try from another browser? Because I am using Google Chrome as well.

[stoic halo]

@full jay I'm working on a couple of custom ones now. Actually working on them for a friend. Seems like it would be smart for me to signup for my own account so I can test @full jay ? Your input is much appreciated

[zenith widget]

@full jay Sorry to butt in on your thing, but @storm falcon have you selected "Set Video" instead of "set image" for the .webm?

[full jay]

@stoic halo having your own account would be indeed a smart move. That way you could test infinitely until you have the perfect combo. And no problem, always glad to help my friend.

@zenith widget I was literally about to ask him the same question xD

glad you did, though ❤

[zenith widget]

Here a tip..just the tip

[stoic halo]

@full jay I'll do just that. Thanks mahn!

[zenith widget]

Start from the obvious thing

[glossy walrus]

Do you know why my sound notifications are not working

[zenith widget]

When you get a follower/tip? Is it only in OBS or Overlay Editor as well?

[glossy walrus]

its in both

[zenith widget]

Do you hear other sounds like playing a video from Youtube?

[glossy walrus]

nvm i got it

thanks though

[zenith widget]

sure?

[floral badger]

hey guys i just started working with these counters and i have added a scoreboard to the stream where moderators can add a point but now i have 2 questions #1 is there a way to open these counters? so i can manualy add wins because when i don't stream i also get wins and i don't add them to the score board then.

#2 what is the command to remove 1point from the scoreboard

[lament blade]

Whats announce action do?

nvm, hovering over stuff is nice

[zenith widget]

@floral badger You can use the default command !editcounter wins <number> to set them to 0 or ot 10000 if you want

@lament blade I'm not sure what you were referring to.

[floral badger]

thx @zenith widget

[zenith widget]

[abstract dome]

hi, so i have a gif i would like to use for alerts, but i dont know how to get it where i want it

[zenith widget]

Where you want it located in the overlay?

[abstract dome]

well i tried to make it 1920x1080 and theres supposed to be a smoke ball rolling out from the right and then putting smoke out but its just going in the middle of the screen

[zenith widget]

Aah, so on top left corner of the editor, there are these arrow like buttons you can use to fit the greenscreen to true size or fit to screen.

You are missing out on the lower part of the greenscreen thats why you see the ball rolling in the middle 😉

[abstract dome]

hmm let me try something

[floral badger]

hey guys i have an other question is there a way to add an extra rolle in streamellements because i want to make a roll for donators and supper donators so they have a few unique commands and they could only buy sertain items in stream shop? is this possible and if so how.

[zenith widget]

Why not use the Regulars role? That is above Subscribers

[nocturne pelican]

@floral badger
Chat/Bot Levels
100 - viewer
250 - subscriber
300 - __regular __
500 - moderator (twitch mods automatically placed at this level)
1000 - super moderator
1500 - broadcaster
Dashboard Manager Levels (least to most access)
Bot Supervisor (can add super moderators from dashboard)
Editor
Full Access
https://i.imgur.com/s61Liry.png

[zenith widget]

As for adding a custom role, at the current moment its not possible, but I think its been suggested

I think its been posted in the ideas board as well

[floral badger]

@zenith widget as always many thanks 5/5 stars

[zenith widget]

I'd like to take tree fiddy thank you very much @floral badger

[abstract dome]

do you think i could hop in a dm call and share my screen, its really complicated

you dont have to talk

[zenith widget]

I can't. my Office internet is shiat

[abstract dome]

ah ok

[zenith widget]

I am talking about these buttons

[abstract dome]

yeah i got it to fit the screen

but the alert is in the middle of the 1920x1080 thing even though the animator made it in the bottom righjt

i am just resizing it and moving it down

[floral badger]

is there a way to add people automaticaly to regulars if they have watched a sertain amount of time :p

[zenith widget]

@floral badger As far as I know, no there is no automatic way and no chat command for that.

@abstract dome Ok, so mind sending me an editor link in DMs and I'll take a look?

we will adjust it via DMs 😉

[floral badger]

okay

can i see and manage view time in the streamellements website i don't find an option for it

[zenith widget]

streamlabs?

[floral badger]

;p

fixed it

please forgive me @zenith widget

[dense jackal]

There is no way to manage watchtime atm as it is tied with our loyalty system, hence why you have to enable it for the !watchtime command to work

[zenith widget]

@floral badger Return the slab! Or suffer my curse!!!..wait wrong thing...yea I forgive you, but I am watching you

[abstract dome]

oh i figured it out kei, thanks for helping!

i just had to get crafty

[zenith widget]

[abstract dome]

and make two separate alert boxes

i do have a question tho

how do i get rid of the bit image

like for alerts

i just want my gif

and the text

[zenith widget]

bit image? for the cheers? remove variations

and set your image as the main alert one

[abstract dome]

ohhh myyy godd your amazing

lmao i thought i was stuck

thank you

[floral badger]

Can you crop in the stream overlay?

[neat pond]

Hi, Ive been having trouble with the chat bot. It wont go off for the timers =/

or let me know any notifications (follows, subs, etc)

[zenith widget]

@floral badger Um not exactly

[floral badger]

@neat pond had your bot joined ur channel check at dashboard if it says part channels its okay

[neat pond]

it did

i also did the /mod streamelements in my chat just in case but it says is already a mod

[zenith widget]

Ok, so here is rundown on how timers work

You set 15-20 minutes timer with text response and lets say 10000 chat lines. There is a hidden timer in the system that is 5 to 6 minutes long and tracks how many chat lines popup in that interval. If you hit 10000 chat lines in 5-6 minutes(or even 3) the real timer of 15-20 minutes start ticking down.

Do you know who can hit 10k chat lines in 5 minutes? Maybe only Ninja if his not in sub-only mode

[small crystal]

Can i know how do i add alerts for a follow, sub or a tip?

[zenith widget]

@neat pond Does this help on the timers? ⤴

[small crystal]

is there a option for it?

[zenith widget]

@small crystal I'd suggest you start with this video guide: https://www.youtube.com/watch?v=X7XrDdRE7Fk&list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv

[small crystal]

Okay Thanks!

[neat pond]

@zenith widget

[zenith widget]

Based on your current viewer count, I'd suggest lowering the chat lines to half of those

[neat pond]

ah okay let me try

[zenith widget]

@neat pond I'll lurk in your channel for a bit, just to tell you how many chat lines I've counted in a period of 5 minutes 😉

[neat pond]

just the chat lines or everything?

@zenith widget

[zenith widget]

just chat lines

[neat pond]

Done 😃

Lets just wait now Dx

[small crystal]

it helped @zenith widget

thanks

also is there a streamelements software, so i dont have to go to browser?

[zenith widget]

Not exactly

[small crystal]

oh.

[zenith widget]

Overlays and settings need to be controlled from the dashboard

but there are 2 tools you can use to lessen the tracking of the activity feed

Ground Control App, or OBS.Live pluggin

[small crystal]

oh okay

👍

[zenith widget]

@neat pond Its been 10 minutes. I've counted 0 chat lines so far. But I assume you, when you get an active chat, the timers will go off.

[neat pond]

thanks 😃

[celest temple]

Ummm, how do I back the background transparent for the Tip Goal Widget?

[floral badger]

how does the !removesong command work do you have to put the title after it or...

[floral badger]

can someone explain the !bingo {..........} to me i don't understand what the all and twitch after the command does???

[winter zenith]

@celest temple go into the widget settings in your overlay for Tip Goal. And use a Transparent color.

[celest temple]

I'll try that now.

[winter zenith]

@floral badger !removesong or Wrongsong
Are oftenly used when people Song request something. And it's the wrong Song. So they imidiantly type !wrongsong or !removesong
It Basicly delete the Song that is last in the que

[celest temple]

I dont see transparent color

[floral badger]

okay

[winter zenith]

@celest temple you use Chrome?

[floral badger]

i don't get why this doen't work i think i'm missing something

i can't get the bingo to work

[winter zenith]

Well it sayes

[zenith widget]

You need to guess 1 emote

not all of them

[winter zenith]

You need to Guesse one

Not all of them

[floral badger]

o you can only guess one at a time

[winter zenith]

Yes

That's the point of a Bingo

[celest temple]

I use firefox Kiwaplay

[winter zenith]

If everyone Spams every emote wheres the point :3

[floral badger]

okay and could you help with the bttv/ffz/twitch/all what are the differences between those

[winter zenith]

@celest temple use Chrome to see the full color wheel and slider

[celest temple]

http://prntscr.com/kfnl2a

[winter zenith]

@floral badger BTTV and FFZ are extension for your twitch chat

[floral badger]

ah okay many thx

[winter zenith]

So when you type "SourPls" people with FFZ Installer in there Browser see a Animated gif of a guy dancing @floral badger

Everyone else just see the text

And if you have Kappagen the emote will be Displayed in your overlay

[floral badger]

okaaaaaay now i get it

[winter zenith]

@celest temple use Chrome to see the full color wheel and slider

[celest temple]

I don't have chrome

[winter zenith]

StreamElements is build on chromium. Firefox uses a scuffed Version of that. @celest temple

So when you click on the color in the Tip Goal widget the Color Wheel is cut off a bit

Not Revealing the transparancy slider

http://kiwaplay.com/s/chrome_2018-08-07_11-13-11.png

@celest temple just type
rgba(255, 254, 254, 0)

[floral badger]

how to exclude myself from top chatters

[winter zenith]

@floral badger pretty sure you can exlude yourself from loyalty and stuff but not chatters could be wrong though

[zenith widget]

Chatters - you can't, loyalty - you can

[winter zenith]

[floral badger]

i have a problem i don't know what this does but when i try to find out by turning them and pressing save they just go back is there a reason for that? #2 and i have the problem that my tipping settings wont open i've had this problem many times am i the only one? because i want to change a small bit of text but i just get a white screen

[strong ruin]

My loyalty points are still showing the wrong name. Booted and reinvited the bot a few times, logged in and out a few times, updated the name a few times. Still showing the default

[zenith widget]

So, you are having trouble with renaming the bot?

[nocturne pelican]

@strong ruin Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• Create a twitch account for the name you want to use
• Ground Control app must be running

Steps to enable custom name

1. Sign in to https://twitch.tv with the bot account
2. Install and run Ground Control (!gc for download)
3. Visit https://twitchapps.com/tmi/ and generate an oAUTH token
4. Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
5. Restart Ground Control (custom name may take a few minutes to take effect)

Mac does not currently support renaming the bot.

[zenith widget]

Have you met all the requirements?

[strong ruin]

no, I'm having trouble renaming my loyalty points

[zenith widget]

Are you using Chrome?

[strong ruin]

Tried both Chrome and Firefox and Safari and IE

[zenith widget]

Also the bot has no real purpose expect to track your chatter list

So loyatly should be enabled, change name, hit enter and did you click "save" at the end?

[strong ruin]

Yes

It used to work, then for some reason it stopped

[zenith widget]

Ok, lets do another thing, Open the loyalty settings in chrome, open the dev console(F12) and try to edit the name and click save

If theres an error, it would pop up in the dev. console

[strong ruin]

I've got one error and one warning

[zenith widget]

screenshot it and show it to me in DMs

Don't want to share your account ID 😉

[floral badger]

i have a problem i don't know what this does but when i try to find out by turning them and pressing save they just go back is there a reason for that? #2 and i have the problem that my tipping settings wont open i've had this problem many times am i the only one? because i want to change a small bit of text but i just get a white screen

[zenith widget]

@floral badger FOr number 2 - allow third party cookies

for number 1 - i think that just a visual bug

reload the page and try chaning the chat stats settings

open dev. console reload page and try again, IF the first reload doesn't work

[floral badger]

okay thx

jeps coockies was the problem thx

is there a way to let tip messages read out automaticaly in streamelements

[zenith widget]

Are you referring to TTS? Yes we have that option in the overlay editor alert widget

[floral badger]

okay and they can also add a video link what does it exactly do and how do i disable it

[kindred basin]

hello

any admin can help me ?

[strong kernel]

Hi, what's up?

[kindred basin]

hello nethyr

when ppl use follow or tip

i think all alerts

listen double sound

[strong kernel]

Just the sound?

[kindred basin]

yep all sounds

repeat double