👍
#helpdesk-twitch
gentle imp
devout kettle
there's no $(touser) for example
gentle imp
it's just $(1) or $(user) iirc
devout kettle
it is ${<start>:<end>}
but you dont need to put the <end> part
oh no wait
${args} its this one
xD yeah that's the one
devout kettle
the ${<start>:<end>} NEEDS an end
weary mist
nop
devout kettle
and its for a whole message
weary mist
$(1:) gets the whole message
weary mist
yeah
devout kettle
then it takes the entire message
but if you say $(1) it doesnt
thats why they're not the same 😛
weary mist
right, it only grabs the #1 word
devout kettle
correct
weary mist
The variable is the same, it just has different ways to use it
gentle imp
oh, good to know
devout kettle
i have been working with so many bots that i have a BIG mess in my head LUL
gentle imp
now I can make an echo command lol
weary mist
you can either grab specific words, phrases, or the whole damned message xD
devout kettle
@gentle imp if YOU need help you can ask us too, huh? xDDDDD
weary mist
xD
devout kettle
usually i just need to learn the different variables of the different bots, but now i think i have learnt all of them
now i need to remember them and not make a command using a variable from a different bot LUL
that's the difficult part xD
but either way yeah, if you need something, ask, too 😛
gentle imp
yeah normally my problem is ideas hehe
devout kettle
xDD well i have a lot of those, again, from all the bots i know
my problem is not mixing up the variables
so we can help each other out 😛
gentle imp
^^
devout kettle
for example i need to know something now
is there any way to make a custom command in which it chooses a random sentence?
i mean, i plug all the sentences i want inside the command, and the bot chooses one and displays it when it's used
okay never mind i just saw $(random.pick) xD
gentle imp
yeah, sorry wasn't around
devout kettle
Command !quoteme "$(1:)" - $(user), $(random.pick 'eats pasta without boiling it' 'scratches his eyes with a screwdriver' 'showers in acid' 'cuts his nails with a scythe')
try it 😛
i had made it from nightbot and i rewrote it for streamelements
gentle imp
lmao, ty
gentle imp
yeah, figuring out why needs a name
devout kettle
well yeah the name was so you wouldnt use it and leave it blank xD
it's supposed to quote YOU, but if you leave it blank... xD
theres nothing to say in $(1:)
violet vigil
Hello when I try to set title I get the error message "Something went wrong while trying to update the title."
weary mist
Try going to the streamelements website, logging out of your dashboard, then logging back in
devout kettle
wait what?
no dude
the thing is
you use "!quoteme whatever"
and with that $(1:) what it does is giving you a response like:
"whatever", @Rippz0r#7584 , showers in acid
gentle imp
hehe I see
winter zenith
Well then they have to put a persons Name there I think
devout kettle
wherE?
winter zenith
So it would be
!quoteme username "this is my quote"
Responds:
"this is my quote" Username
devout kettle
no, thats not the objective of the command
winter zenith
Okay so what do you want to archive? A Pick random quote you inserted
devout kettle
the objective is to make YOUR OWN quotes a bit funnier by adding a little sentence in the end
so you say
!quoteme <quote>
and it says
"<quote>" , @user , he scratches his eyes with a screwdriver
winter zenith
Okay
winter zenith
So you want to archive with the $(1:) that it quote the User that made the command
Not a Person they picked out
devout kettle
what i want to achieve with the $(1:) is that it copies what they said, exactly.
winter zenith
I am on mobile and cant look it up but I think this variable would be wronf
winter zenith
The $(:1) just copies the first word
So the people would need to writte the quote in One sentence
With out space
violet vigil
The issue still persists. I am unable to settitle or setgame it gives me the error message: Something went wrong while trying to update the game.
violet vigil
Via chat
winter zenith
Is the bot moded?
violet vigil
Yes it is
devout kettle
@winter zenith the $(1:) copies the entire sentence you give to it
its the 1 first and then the two dots
the ...
colon?
semicolon?
i dont know
whatever
winter zenith
What do you have the permission for this command Set to? @violet vigil
@devout kettle like I said I am pretty sure that's not how $(1:) works
devout kettle
can i send a link to an image i got from my own stream?
winter zenith
But I could be wrong yo
devout kettle
@winter zenith you should take a look at it
winter zenith
Of yours you can @devout kettle
devout kettle
violet vigil
It is only for mods and supermods. During past streams it had work perfectly but has been acting up during the recent streams.
devout kettle
there you have it
winter zenith
@devout kettle okay so it works what seems to be the Problem then? 
@violet vigil did you change your Name by any Chance?
gentle imp
no problem, he was just sharing the command, you can put it on #command-share too
violet vigil
No I did not @winter zenith
winter zenith
@gentle imp ahhh I see
devout kettle
oh! yeah, true
winter zenith
I thought something doesnt work
gentle imp
winter zenith
@violet vigil can you try to pull the bot out of the stream?
Aka are you using a rename function?
winter zenith
On the dashboard "Part bot from channel"
@violet vigil if you rename the bot so it doesnt say "StreamElements" but a custom Name 
violet vigil
Oh no the bot is still called StreamElements
winter zenith
Okay can you Part the bot via the dashboard
Wait few sec. And put it back into your chat?
@violet vigil
gentle imp
lol
violet vigil
😛
vapid badge
?
narrow coyote
In the overlay editor? there is a layers section on the lower left
fierce trench
oh
narrow coyote
you select the layer for the element you want to move, then there are arrows to move the element higher or lower in the layers list
fierce trench
ahh
thx
how do u get more people to check out ur stream
and chat
no one chats
narrow coyote
networking is one good approach to community building. If you want general advice for how you can improve your stream, #general-chat is a better place to ask
restive mesa
i need help
true shadow
Major super big question , Access Code redeemables , is there a way to make it so when they redeem they only get 1 of the codes on the list instead of the whole list ?
winter zenith
@restive mesa it's best if you just State your Problem rather then saying you need help :)
@true shadow Sounds like you Set it up wrong
true shadow
Oh i havent set it up yet , i just want to make sure before i put steam keys on there lol
winter zenith
Oh haha
If you press enter after I putting a Code it counts as one code
So they never get one list
They only get one of the codes
You can also set it to random
true shadow
so someone who redeems they only get 1 line
winter zenith
Exactly
true shadow
awesome sauce
winter zenith
You can test it out
And see for your self if you Set it up right just to make sure :)
true shadow
Sweet thanks !
zinc shale
weary mist
no, only manually. Unless you are really good with programming, you could set up something that calls the command when a sub event comes through the system
lament blade
So I haven't really used media request because I had problems with it before in the past, and I didn't want to deal with the trolls at the time. I decided to try and give it a go right now, and it seems I am having the same problem I was before, I create the media share overlay and place it in OBS, I request a video, I click show on stream, it will take a second then show on stream, but when the video ends the next video won't show unless you hide from stream then play the request then click the button again. Sometimes when you click show on stream it tells me no active widgets were found, it will work if I "refresh" the overlay on OBS then click show on stream with a request already playing. Anyway to fix this? (All the other overlays work completely fine)
fierce trench
i dont think anyone is here
@weary mist my stream loks like blocks of color is their a way to reduce this or take it away completely
weary mist
@fierce trench that sounds like an encoding issue. Does it look fine in your broadcasting softwares?
weary mist
@lament blade what broadcasting software are you using?
weary mist
@fierce trench then I recommend playing with your encoding settings, as it could be possible what ever you are using to encode (CPU or GPU) is getting capped out, so it gives priority to what you are doing, then what ever is left goes to the stream processing, hence blocks of color
narrow coyote
@lament blade Do you have media request open in more than one location, like the web site, and in ground control
fierce trench
my gpu says it has alot of space in the game settings
narrow coyote
that has nothing to do with encoding though
narrow coyote
your in game settings will not change based on what is required from the encoder
fierce trench
ez pz
lament blade
I use OBS, and no I don't it's just the OBS overlay and the media request page, which when I click show on stream will "look for it" then come back
fierce trench
so should i use the nven or x264
weary mist
@fierce trench try it with the x264 and see what happens
fierce trench
ok
long ridge
Hello i try to put the IMage rotator/slideshow into OBS but inb OBS i cannot see it....
the link is correct
weary mist
@lament blade 
I am not 100% sure when it comes to that widget. Some people have no issuea, some people have these kind of issues
@long ridge double check your browser source settiings in your broadcasting software. Make sure the width is 1920, and height is 1080
narrow coyote
most cases I have seen this type of issue is if you have media request site open, and its also enabled in GC
weary mist
if you are using OBS, hit CTRL+F after selecing the browser source as well
lament blade
GC? The request page?
narrow coyote
Ground Control, and the Media Request page on the website
unkempt laurel
Is there any way to reset my chat stats for stream elements? :/
narrow coyote
there is no way for you to reset the chat stats
lament blade
Im so confused, ground control? Im sorry if Im being dumb right now, it just confuses me
weary mist
if you don't knwo what it is, you don't have it open, lol
lament blade
Yeah lolol
weary mist
Its our desktop application for viewing your activity feed and media share things
lament blade
Ah
narrow coyote
if that is open with the media request enabled, along with the site, it is pretty much guaranteed to cause the problem you have described
lament blade
Ah, well no I don't have it, I probably will get in soon™ but as of right now, its just the request page and OBS
narrow coyote
what browser are you using?
lament blade
Chrome
narrow coyote
it almost sounds like then maybe some packets are getting lost, or something is blocking communication when it should be going to the next song
lament blade
Ill try Firefox real quick, I'm not losing packets my side, Im cool with sticking to my normal kinda streams if it comes to that
Yeah, Firefox can't seem to do it either
narrow coyote
yeah, I dont really think its a browser problem, I think that there is something else interfering between the browser and your broadcasting software
lament blade
That makes me think it's the fact that OBS is in admin mode
narrow coyote
what, like OBS is running under the admin context? you want it to be, I am thinking more along the lines of antivirus, or something else that is doing some real time monitoring of traffic
lament blade
I use defender, network filter is off
Ima try with Ground Control real quick
That doesn't work either, Ill just stay away from media share
narrow coyote
so, just to make sure, when you are testing this there are multiple requests in the queue, or you have a backup playlist specified?
because if you have 1 requested song, and then it goes to the default tutorial video, you will have problems with show on stream
earnest tartan
Ok, Im new to setting this stuff up (and not a tech person at all) ... I think I got all setup on StreamElements for the loyalty program, but now Im trying to figure out if it's merged over to my Twitch channel
narrow coyote
you log in with your twitch account, its all done via the magic of API
earnest tartan
oh, so its an automatic thing
Do I need to have the bot they provide for it to work properly?
narrow coyote
yeah, whatever twitch account you logged into SE with, and enabled loyalty for will just work
bot is not required for loyalty
earnest tartan
oh thank god. too many bots! haha
Is there a way to put a widget thing on my profile page to show leaderboards and such?
/facepalm just found it
lament blade
Oh, so now it wants to work, after I delete and recreate the OBS scene and streamelements overlay, what a life
narrow coyote
without knowing your PC specs, CPU, GPU, and your upload speed for your internet, everything will just a guess to what your problem is @fierce trench
fierce trench
k
narrow coyote
@lament blade sounds like it might have been something bad in the OBS cache or scene collection, hopefully that sorted it for good remaking it
lament blade
It happened last time I tried media share too, thats the odd part, but yeah maybe
narrow coyote
ok, and what are your current OBS settings under video and output. Knowing what your upload speed is will also be very useful
narrow coyote
ok, well, for your specs, I would suggest that you set your ouput to be scaled to 1280x720 30fps, and use bicubic for the downscale filter
the problem here is the cpu is not the strongest for encoding, and neither is the 3GB edition of the 1060
fierce trench
1280 but my moniter is 1920
narrow coyote
you are downscaling the output
fierce trench
oh
narrow coyote
you already are doing that, but you are doing at a non standard resolution
fierce trench
ah
narrow coyote
you are also doing lanczos, which is more work for your GPU
fierce trench
so iahve to set my game to 30 fps to
narrow coyote
you can probably increase the bitrate to at least 3000
no, this is the stream output FPS
narrow coyote
and there is a chance the i5 still wont be able to keep up with encoding, and in that case you can try nvenc encoding again, but with the 3GB 1060 you are more limited, as that is a pretty small vram pool for the GPU to be doing all of the work
feral axle
so when i host someone with streameleements it doesnt track it at all any idea
trail condor
ExtraLife Donation Alert widget and Donation bar are both not updating T.T send help
stuck hamlet
@feral axle we don't track your hosts.. we track when people host you
@trail condor can you provide a link that you're using?
feral axle
no @stuck hamlet like when i host someone with for a example if i hosted my friend fleetz_ it wouldnt track it
stuck hamlet
Does your friend use StreamElements?
trail condor
Every time the page is refreshed, all the old alerts play again
And it seems to time out on the API because after you refresh it, about 10 minutes goes by and donation alerts don't pop up again
Same with the donation bar
stuck hamlet
i meant your extra iife link
hollow surge
sorry, but I really cannot find JWT token for GC...
nocturne pelicanBOT
@hollow surge You can find your JWT token on your account channels page: https://streamelements.com/dashboard/account/channels
(Don't forget to click on "Show Secrets")
hollow surge
ok, cool
trail condor
@stuck hamlet https://www.extra-life.org/index.cfm?fuseaction=donorDrive.participant&participantID=314430
hollow surge
!rename
nocturne pelicanBOT
Custom bot name requirements
- StreamElements bot modded and in chat
- Active overlay with alerts
- StreamElements tipping page in the panels below the stream (!panels)
- Create a twitch account for the name you want to use
- Ground Control app must be running
Steps to enable custom name
- Sign in to https://twitch.tv with the bot account
- Install and run Ground Control (!gc for download)
- Visit https://twitchapps.com/tmi/ and generate an oAUTH token
- Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
- Restart Ground Control (custom name may take a few minutes to take effect)
Mac does not currently support renaming the bot.
hollow surge
why, oh why, does it need tipping page? 😦 the panel doesn't fit my panels designs
narrow coyote
you can use whatever image you want for the panel
hollow surge
then there was no question 🙃
narrow coyote
the ones we have in the tipping settings are just there for people to use if they need them
hollow surge
it is also the problem, that... i don't feel like taking tips... yet 😃 even tho some viewers already asked for it, but maybe it's time 🤔
weary mist
if people are asking for it, you have already missed a chance for 200% of the tips, becuase of the people that don't ask
feral axle
like my it tracks everyone eles hosts except mine
weary mist
@feral axle when you are comparing these hosts, what is the viewer count you are hosting with, and what are the other people hosting with
weary mist
im not sure on that, because SE and SL use different ways to pull the hosting information
feral axle
weary mist
What I mean is that streamLabs has a specific connection with twitch that gives them different information from the connection we have with twitch. We should be getting all the information from twitch when it comes to hosts. The only thing I can try to look at is how you are hosting someone. Is it autohost, or is it through typing /host username in your channel?
feral axle
i dont do auto hosting
this is how i do it
@weary mist are you able to check logs if i hosted paulmaul75 5 hrs ago?
feral axle
can you see if you can look it out for me since i dont know why its a issue since it is just bugging me so bad
weary mist
The last record of you hosting him is 10 days ago
feral axle
thats not true
since i showed u porrof
proof
maybe it has a issue with people with _
?
feral axle
could u see if u can get this fixed?
weary mist
Next time you host him, ping me first. I have to be able to dupliucate the issue, and I can't duplicate it right now
weary mist
and like I said, you have been recorded hosting him before, so there should be no issue of you getting recorded again. It could have easily been a simple slip up on twitch's end, could have been a small window of dropped data between us, it could have bene anything
feral axle
ok want me to slip you a dm when it happens
if it does it on my friend fleetz ill show u
weary mist
k
feral axle
@weary mist sry i had to bug about this its just making me want to 
weary mist
did you try unhosting and rehosting him when it happened?
feral axle
yep
weary mist
because if it was just dropped data, that would solve it
feral axle
does it to any streamer that has streamelements
weary mist
the hosting issue?
feral axle
yea
hollow surge
"4) Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account" I cannot find the box in settings...
weary mist
you are still missing the tipping page in your panels @hollow surge
idle lily
hello! I was wondering if I could ask for some assistance with store redemption + Streamlabs OBS issues. I have a bunch of items in my streamelements store, and for each of them I've uploaded a gif and a sound that should play when they are redeemed. I have an overlay in streamelements for this with the store widget, and I have a source for displaying that in Streamlabs OBS. The sound always works in SLOBS, but the gif never plays
weary mist
@idle lily are the items set up as sound effects or stream perks
narrow coyote
the sound type items will only play a sound
if you use stream perk it will play the sound and use the gix/image
idle lily
ahhhh ok! I was confused because the sound effects tab gives me an option to upload an image too! But this is very helpful, thank you so much!!
weary mist
Yeah, the image is just for viewing on the store page
because people can redeem them there
idle lily
ahhh gotcha! makes sense 😃
hollow surge
I waited a bit to see if renaming the bot does work and it doesn't. I think I did all the steps. When doublechacking the oAUTH token I noticed it is diffrent every time I log in with bot name to the website https://twitchapps.com/tmi/ Is it normal?
zenith widget
Either I can't load your channel or you are missing the tipping page in a link or panel bellow your channel
That is one of the requirments for the rename
nocturne pelicanBOT
@hollow surge Custom bot name requirements
- StreamElements bot modded and in chat
- Active overlay with alerts
- StreamElements tipping page in the panels below the stream (!panels)
- Create a twitch account for the name you want to use
- Ground Control app must be running
Steps to enable custom name
- Sign in to https://twitch.tv with the bot account
- Install and run Ground Control (!gc for download)
- Visit https://twitchapps.com/tmi/ and generate an oAUTH token
- Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
- Restart Ground Control (custom name may take a few minutes to take effect)
Mac does not currently support renaming the bot.
zenith widget
Aah nevermind it loaded now
Ok so i see the tipping page.
As for the oAUTH token - you generate it once and add it to Ground Control
So the bot to work with the custom name, you need to run GC everytime
hollow surge
does the bot work offline?
zenith widget
SE Bot yes, if you have GC open while not streaming, the custom name should work
there is a chance that at the current moment it won't work, because Twitch is kinda on fire atm
follower only mode..can't test if the bot is working for you
hollow surge
what's the command for that? i forgot 😛 but i know it doesn't work
zenith widget
Ok, so whats the custom name?
hollow surge
Custom name is the twitch name of the bot account, isn't it?
hollow surge
Yeah
zenith widget
then do /mod Wiedzmabot
because with FOLLOWER ONLY mod, the custom bot name can't say anything in chat
hollow surge
ty, normaly i don't need that, but i got viewbotted and one of the mod changed the chat to follower only
zenith widget
are they spamming your chat?
hollow surge
yes, in english
zenith widget
hollow surge
and i don't stream in english
zenith widget
hollow surge
@zenith widget One more thing. My viewers really like all the streamelements features like loyality points etc. and sometimes there is a bit of spam in the chat. So I'm considering to change the bot response to private message, but I heard rumors it can get bot banned because twitch could consider it as a spam. Is that really a case?
zenith widget
1st time I've heard of that
tight harness
@hollow surge You can make the bot whisper custom commands, it's not a problem, there is a variable for the user's points which you can put into such a command
weary mist
The whisper will be from the StreamElements bot, since it is a verified bot account with twitch
It has much higher rates that it is allowed to whisper
hollow surge
Ok, I see, thank you guys again!
dim hawk
wtf such a big paypal fee when i get a dono
feral axle
@weary mist it didnt track me when i hosted honathantv also
narrow coyote
@dim hawk that is all on PayPal, SE does not touch the money, just uses the API from PayPal
dim hawk
its taking like 25% usually only 10%
weary mist
@feral axle I do remember, very specifically, asking you to ping me BEFORE hosting 😉
dim hawk
when i used streamlabs anyway
weary mist
@dim hawk paypal fees depends on the amount donated
STANDARD paypal fee are 30c +2.9%
so smaller amounts will see "higher" fee ratio
again, this is 100% on Paypal, we do not touch anything nor take any on top of the fees
feral axle
@weary mist would rehosting work? i havent done it since couple hours
hidden grail
Is there a code line that allows Stream Elements to promote another Twitch streamer? I see other streamers with bots that can do shoutouts and link other Twitch streamers.
narrow coyote
there is a shoutout template in the custom commands, also an example for one in #command-share
hidden grail
Thank you!
narrow coyote
hidden grail
!cmd add !shoutout Hi, I think you'll enjoy watching ${1} stream at https://twitch.tv/${1} [Last stream: ${game ${1}}
Does that work if they're playing Creative?
That just did something weird...
narrow coyote
yes, the game variable will just pull from what they had it set to on twitch
hidden grail
Great!
narrow coyote
so irl, creative, music, etc, will all display fine 😃
hidden grail
Thank you. 😃
dense radish
For some reason I can change my tip gif but my sub one never changes
narrow coyote
check the variations in the sub alert, there should be 2 variations by default
dense radish
how do I check that cause I just have it set to a gif
theres now video
oh i see
is there anyway I can sync that with all my other overlays
that have an alertbox
zenith widget
You can duplicate/copy over the widget to the overlays.
dense radish
oh ok
zenith widget
Click on Layers, then on the widget you can to copy/duplicate and then click on whitepaper with red dot
@dense radish
dense radish
thx
lament blade
quick question ... if i have the counter is i possible to reset it manually or after stream ends?
lament blade
like death counter, for example if one of the mods is adding deaths and he want's to reset it after stream ends or manually during stream
zenith widget
You need to manually edit the counter back to 0
as far as I know, since its a chat bot variable
lament blade
what's the variable for that if i may ask?
lament blade
ya i have that one added and it's working as it should, only thing i don't get how to reset it to 0, do i just delete the command or modify the existing variable?
zenith widget
lament blade
let's say death counter is ad 69 atm ... and when i switch to new game i want death counter to be at 0 to start counting deaths again ... get it? 😂
zenith widget
paper marlin
I would like help using stream elements on my stream
weary mist
@paper marlin ask your questions, and answers will arrive
paper marlin
I have no idea what i am doing and need help lol
weary mist
lol, We provide an entire set of videos for everything we provide. It is a beast to explain everything from beginning to end. Watch these, then ask questions where you get lost/don't understand https://strms.net/welcome
astral depot
I need help with the overlays, im using a pre-made one and on obs it shows the overlay is way zoomed in. How do i fix that?
pine hemlock
@astral depot Set the resolution to 1920x1080
nocturne pelicanBOT
@astral depot To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4
astral depot
@pine hemlock that worked, tysm!
hollow siren
Hello! Quick question... is there a recommended image size for the stream store background image? I want to make sure it fits nicely without getting massively cut off or something
astral verge
@river forge you'll get a notification in your dashboard
hollow siren
@pine hemlock no, the background image that looks like a long wide rectangle at the top of the page... thanks, though! that info is also useful and I probably would have ended up asking it, as well 😃
pine hemlock
Try 1228x300, im not 100% positive though
hollow siren
@pine hemlock great, thank you! 😄
pine hemlock
The height is for sure 300.. as for width i guess it might be 1920 instead of 1228. @hollow siren
river forge
@astral verge how do I see if I met the requirements
hollow siren
@pine hemlock ah okay, great
river forge
Where’s my dashboard ?
pine hemlock
finite mural
can you set multiple communities with the !setcommunity command? right now a streamer used the command and it removed all of her communities and put her into just the one she updated
eager turret
Trying to add link protection using the SE bot. How do I have it only delete the comment with the link instead of all comments by the user?
weary mist
@finite mural no, the command only changes the first community
@eager turret that isn't possible, as that is how twitch handles it. There is nothing we can do
finite mural
it didn't just change the first community, it also deleted the other two
eager turret
@weary mist Thanks!
feral rampart
hey guys i have problems with chat stats, they've been not working for a long time now for my channel, i just get the 404 page. i did rename a few months back tho and that probably caused the problem, old name was "TheDumbYeti" new name is "yetiirl" and i'm just wondering if there's a way to get it fixed because i love your service and would like to fully use the chat stats too c:
https://stats.streamelements.com/c/yetiirl
i'm just guessing it's the rename because cbenni's logs got broken back then too (are fixed now)
copper bobcat
Probably gets asked a lot - but is there a way to have StreamElements welcome new chatters?
... anyone? 😮
narrow coyote
welcoming someone to the chat is not possible, there is only the chat alerts for events, like follows, subs, etc...
@feral rampart I requested for your chat stats page to be fixed
feral rampart
@narrow coyote thank you so much my guy :) appreciate it
narrow coyote
feral rampart
clear jasper
my host nonification isnt working help
narrow coyote
what happened, do you see the host in your activity and there was no alert?
clear jasper
no its just its disabled and i keep enabling it and it goes right back to being disable
elder pasture
is there a way to set host alerts to not show auto hosts?
narrow coyote
what are you talking about, I am still not following what the problem is
there is no way to tell auto hosts from hosts at this time
elder pasture
makes sense ^^ thanks
narrow coyote
make sure to upvote this idea https://streamelements.helprace.com/i307-disable-autohost-alerts
@elder pasture ⤴
elder pasture
will do 😃
clear jasper
noooo no so you know the module where you can choose to control in chat nonifications using the streamelements dashboard
the host command when someone host the stream of any kind its disable and wont rnable
lament blade
So this won't enable?
Is everything filled in? nothing blank
and could you showme the message you have there? @clear jasper
lament blade
did you click save?
Or maybe that message is too long, try to make it shorter and try again
crisp ocean
!removesong not removing songs from queue?
narrow coyote
how are you using the command?
the syntax should be !removesong username or !removesong youtube url
hoary holly
Hello, can someone help me? How can I enable or create the command !givepoints? Sorry if someone already asked this 😦
narrow coyote
https://streamelements.com/dashboard/bot/commands/default its in the default commands
hoary holly
Oh, sorry I never tried to use the Default Commands. Thank you very much ❤ @narrow coyote
narrow coyote
narrow coyote
No, you cannot modify default command responses at this time
narrow coyote
Not easily, it would require using the API to do something like that, as it involves giving points
hoary holly
I think I already know how to do it
Oh it didn't work
I will use the default message then, Is just in another language but np. Thank you @narrow coyote
narrow coyote
The command system should be more flexible at some point in the future, giving more control over them is something that is planned
hoary holly
Yeah, I understand the problem. Thank you anyway for the support ❤
narrow coyote
harsh wyvern
hey is there a command i can run from my twitch chat that allows me to set a timer?
dim nexus
is there a way to rotate images in the editor program
swift meteor
When doing an IRL stream from a liveu solo and using SE for donations and alerts what app should I be using to follow the chat? The standard twitch dashboard?
pine hemlock
@dim nexus negative
@swift meteor Im not an irl streamer, not sure what people use sorry.
swift meteor
@pine hemlock thank you though. I was curious if people keep a stream elements recent event browser window open too.
pine hemlock
Most people would keep an acitivty feed open but im not sure what you're limited to with mobile honestly
swift meteor
Gotcha. My first streams are mobile IRL so I wouldn't know otherwise lol. Ill see what others are doing.
frigid flare
so i just setup some sound effects on my stream store what do i need to do to add their audio to stream
pine hemlock
Add the redemption widget to your overlay
clear jasper
okay
nah even when i shorten it it still dont work
idk what to do
is there a way they can work on enabling the host nonification
pine hemlock
If any of your chat alerts aren't saving its usually because in one of the sections there is a blank field that needs to be removed or filled in
frigid flare
cheers cuda
gritty violet
Is there a issue with custom bot names at the moment or do I need to fix mine for some reason?
gritty violet
nvm after restarting ground control 3 times its back to working.
lament blade
how long does it usually take for the yearly donation leaderboard thing to update? it's been around 3 days, so i'm not sure if something went wrong there 🤔
dense reef
Hey guys, can i see song request history anywhere? 🤔
zenith widget
@lament blade Go here: https://streamelements.com/dashboard/session then to aggregates and refresh them.
@dense reef
lament blade
thanks 🙂
dense reef
@zenith widget😂 
pearl flint
Is there a simple way to make an !tweet command where it say the game im playing, and a link to the stream?
sorta like Come watch GamerPvPOfficial while they play Heroes of the Storm on Twitch! https://www.twitch.tv/gamerPvPOfficial
I want that to auto change to the name of the game
zenith widget
@pearl flint You can use this https://streamelements.com/dashboard/social-media
But I don't think at the current moment it supports what game you are playing.
pearl flint
I want it so that people can tweet it themselves
zenith widget
I don't think thats possible via a chat command, because of limitation set by Twitter API. Your best bet is, to ask people to retweet it manually
mighty shoal
Do you guys have a Marathon Timer for streamers? Like, follows/donos/subs/bits all bump a countdown timer up.
zenith widget
@mighty shoal We do. Check the widgets in the overlay editor and find the train count:
mighty shoal
Ty very much
livid yacht
Hi. When I try to enable the Gamble it says "controlled by module settings".
And Roulette does not work
zenith widget
@livid yacht You need to enable the "gamble"/roullete from here: https://streamelements.com/dashboard/bot/modules
livid yacht
Does not work
winter zenith
@livid yacht what do you mean by "does not work"?
You cant enable it in the Moduls?
Is it enabled already?
livid yacht
yes
winter zenith
What yes?
winter zenith
Check the command for your give aways aka Contests
It seems you put some aliases there like "gamble"
zenith widget
livid yacht
winter zenith
@livid yacht dude pls Listen to what we say to you 🙏
Check Our commands for a "contest"
Like "enter" or what not
Thr bot responds with "no contest running"
winter zenith
Wich means you must have made a alias for a contest to enter or a give away with "bet" or "gamble"
What do youh mean nothing happend? Did you see keizas Screenshot?
@zenith widget was that in his channel the screenshot you Took?
livid yacht
🤔
winter zenith
@livid yacht again. Pls check your other commands
You seem to have made a mistake and put a Alias for a diffrent command with keywords Roulette need to function
livid yacht
winter zenith
@livid yacht you not really understand what I want from you right?
You know what a contest or a Giveaway is using the StreamElements Tools?
Did you ever use them?
It's on the left of your dashboard
It sayes "contest" or "give away"
livid yacht
I've never used them
livid yacht
Ok
winter zenith
Find the coredponding commands for let's say a CONTEST
Press crtl+f type in CONTEST to find the command easy
And either change this command or disabled it
livid yacht
winter zenith
Because it seems you have put a Alias command in this contest command wich BLOCKS roullet from functioning
Exactly
!bet would be the command we looking for
Sincr the bot is responding with no contest is running
Same goes for the
!contest command
Disabled them or change the aliases you put there
livid yacht
No
winter zenith
This legit doesnt make any sense what so ever...
Are you using StreamElements for the first time?
Did those commands work in the past?
What did you do after enableing it?
Did you change commands to try to make it work yourself?
Those are key Informations to help you trouble shoot it
zenith widget
Have you also enabled the loyalty system?
livid yacht
Are you using StreamElements for the first time? Yes
Did those commands work in the past? No
What did you do after enabling it? Nothing
Did you change commands to try to make it work yourself? No
zenith widget
Ok, so here is a quick suggestion - go to the dashboard, part bot and then join it again
livid yacht
Not working
zenith widget
Ok did you disable all the default commands, because SE bot is not responding to me with !commands
livid yacht
Yes?
zenith widget
Ok, so at this point I can only suggest to give an editor link in DM to me, so that I can poke around and see whats up
A bot supervisor link is sufficient enough for me to poke around
Sorted over DMs ⤴
Disabling module and enabling it again fixed it 
clear jasper
Could someone please help me I already provided the picture that clearly shows that the host module section is disable please help fix this issue I tried everything make it shorter or whatever still does the same thing
Auto disable
Is there any way to reset just the host so I can enable it just fine
winter zenith
Okay Sound like a network issue
nocturne pelicanBOT
@clear jasper On the page that gives an error, press F12 to open Developer Tools. Navigate to “Network” at the top and then Select “XHR” in the filter section. Try the action again that gave the error and note in the network tab any red text. Please copy and paste the error information that is given when clicking on this red text.
clear jasper
It isn't my internet I tried on phone too
zenith widget
When you try and enable it, does it say "error saving" on lets say the bottom right corner in a black box?
@clear jasper
clear jasper
I actually fixed it it was a token problem it was a token problem LOLOL thanks for helping me guys got it to work
zenith widget
normal light
Hey there super helpful crew! Is there a way to turn the alert volume down on the desktop app?
zenith widget
Ground control should not be making any sounds when someone follows/tips/subs to you
the sound comes from OBS really, when it loads the browser source
normal light
ooooohhhhhhh..
normal light
sweet! thanks so much!
crystal elbow
I got allot of framedrops when streaming. Kbs shows a normal 3000kb then back to 400kb then back up to 9000kb/s each sec i stream. How can i fix this? And going each 2 seconds back and forth
zenith widget
Most likely a network issue or your PC setup(encoder) can't handle current OBS settings for streaming
Are you using a pre-made animated overlay?
weary mist
this is specifically a network issue
if the bitrate is fluctating like that. It is what I personally experience occationally, and have to switch over to my cellphone hotspot
grim nimbus
When I import streamlabels setup to streamelements what I have to do after it? Are alert boxes somewhere? Because I cannot find them for some reason
weary mist
if you imported the alertbox, it should show up here: https://streamelements.com/dashboard/overlays
weary mist
then the alertbox did not get imported. Try running it again
grim nimbus
Oh I'm so dumb, I actually didn't even use extension, ooops
onyx pebble
hey guys I want to change something about a sound file i have in one of my overlays but I don't have on my pc. do an of you know how can i download it from streamelements?
weary mist
@onyx pebble there is a way, but im not actually sure of it right now
onyx pebble
if anyone knows it just @ me it would be alot of help
haughty dune
I'm trying to transfer over my loyalty points syste from stream elements to streamlabs obs and it's asking for something but idk what it is
Could someone tell me where I can find this at?
full pumice
Anyone has issues with stream elements not talking in chat?
narrow coyote
the bot is not in your channel, you need to join it from the dashboard on the right https://streamelements.com/dashboard
full pumice
no no not mine
I'm askin on behalf of a friend
She's streaming now but the bot doesn't seem to be talking
narrow coyote
ok, what is the channel name
full pumice
Melvallous
Thats here name 😄
@weary mist My apologies, earlier i spoke in general chat
nocturne pelicanBOT
@haughty dune You can find your JWT token on your account channels page: https://streamelements.com/dashboard/account/channels
(Don't forget to click on "Show Secrets")
full pumice
But i realised I should have asked the question here. To answer your question in the general chat tho
haughty dune
Oh nice
full pumice
yes my friend is using the custom name feature
weary mist
Have them re-generate the oauth token for the bot account
and make sure its the token for the bot account, not their twitch account
full pumice
Okay I passed the message on, I'll get her to try that
next parcel
Is it possible to edit the output of the !sr command?
I want to remove the () around the link. Because it messes with vanilla twitch and counts it as part of the link (the closing bracket at least)
clever mango
Which bracket? It seems fine in twitch chat
To answer your question the output cannot be edited.
full pumice
@weary mist @narrow coyote Are there any other possible solutions?
Other than the oauth token regen
narrow coyote
try parting the bot from the channel and rejoining it, make sure its not muted
weary mist
only thing I can think of is to shutdown and restart ground control, and part/rejoin bot
next parcel
Ehh it's if you request using a title of a song, sorry for slow answer
@clever mango
Or is that already a custom message we have then?
weary mist
that is when added to a queue, and terra's was the first song.
Let me test that part
hmmm, that is weird
because mine are all formatted the way Terra's are
weary mist
what channel is that on
next parcel
Cowsep
Yeah as a mod it has the same output as yours
But as a non-mod it doesn't I guess ? Weird...
weary mist
can you come over to my channel and try it out real fast?
next parcel
Ok
Ehh i'd need the cost rmoved please ":o
Hmm I'll have to check why we have this special output on that channel
IDK if you can see that 🤔 ? If so, the channel is cowsep
weary mist
I am looking
next parcel
Thank you!
I know tomathin added the commands back when we first got the bot
So he's set it up, maybe he knows what's up
clever mango
checking on this
next parcel
Thank you 😃 sorry for the trouble
clever mango
no worries
feral axle
so i fouind my hosting problem the defualt is set to 1 
stark lotus
so i got here through a reddit post to rename streamelements chatbot and i cannot get the oauth to appear on ground control
next parcel
Appreciate the fast responses guys 😃 thanks for helping
nocturne pelicanBOT
@stark lotus Custom bot name requirements
- StreamElements bot modded and in chat
- Active overlay with alerts
- StreamElements tipping page in the panels below the stream (!panels)
- Create a twitch account for the name you want to use
- Ground Control app must be running
Steps to enable custom name
- Sign in to https://twitch.tv with the bot account
- Install and run Ground Control (!gc for download)
- Visit https://twitchapps.com/tmi/ and generate an oAUTH token
- Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
- Restart Ground Control (custom name may take a few minutes to take effect)
Mac does not currently support renaming the bot.
clever mango
@next parcel This will be fixed in the coming days
lilac spade
Any idea if twitches new /marker features can be trigger via automation/bot? is it not actually sending that command to chat to add the marker?
weary mist
Not sure, but I can find out
zenith widget
I see that the feature is for broadcasters and editors.
So you need to add Streamelements as an editor to use that command @lilac spade
lilac spade
Right I'm just not sure if its actually sending that /marker to "chat" or not as even testing on a bot running locally I wasn't getting the response back from twitch chat that the marker had been added
and that bot does have the editor role
zenith widget
You need to add the bot(s) as editors here: https://www.twitch.tv/YOURNAMEHERE/dashboard/permissions
zenith widget
next parcel
Thank you @clever mango 😄
zenith widget
@lilac spade Been informed internally that the command you want, has to be whitelisted for the bot it self, not only being an editor.
Not sure when that will happen though
next parcel
@tight harness Btw earlier today you closed a request from one of my fellow mods because you mistook them for me 
about the "max song request" thing I found it funny
clever mango
Will be done in the coming week
lilac spade
hmm
tight harness
@next parcel Oh, did you post pretty much exactly the same message? 
next parcel
Well we discussed the issue together and then I reported it on the forums and she sent in an email 
That's fine terra, thank you!
lilac spade
ORLY
clever mango
Yep
lilac spade
I'm trying to do it from the channel account itself and its still not working which is why I was worried its not actually going to work
clever mango
Both will be done this week
lilac spade
I guess if you can make it work on the SE account from the SE bot it should work in theory
clever mango
how about if you log in as the custom bot name and type /marker ?
zenith widget
I think you still need to be live for it to mark your VOD
lilac spade
Always live 
clever mango
It shouldn't work when done through a command or timer at the moment as /marker needs to be whitelisted in the bot first (will happen this week)
lilac spade
For sure I get that, just wasn't sure it would work at all - used deepbot to test so far so I will just have to wait and see what you guys come up with. Currently trying to have deepbot send /marker from the channel itself or the bot ( set to editor ) doesn't give me back anything. If i type /marker in chat under either of those channels i get back "Successfully added a stream marker at 2:18:14"
clever mango
Gotcha 👍🏽
dense crane
I did get an email from Sean but all my store alerts double up and everything is set as it should boxes are ticked on obs. Can some one assist me on how to set these up correctly please
clever mango
@lilac spade Unfortunately, I just got word that the /marker command is not actually a chat command but but some weird twitch magic. This means that bots cannot use the feature at this time. Twitch is still working on this feature so it may be possible in the future.
lilac spade
Thats what I was afraid of
clever mango
the command is intercepted by twitch in the chat client and calls an API
lilac spade
Thanks for checking
ah... maybe the api can be called directly then
I'll have to look into that
clever mango
👍🏽
real kite
I dunno how to remove the StreamElements sound From the Overlay , i checked everything removed the alert box , cleared the sounds and everything , exported browser source to obs and still got the sound you get when you test teh alert sound + obs custom sounds when following . How do i remove the sound from streamElements ?
winter zenith
!Multi @real kite
🙄
@real kite it's very plausible that you have a old Overlay from StreamElements with an old Alertbox some where in your other scenes and that the default Sound comes from there
Make sure to Hit the box "hide if not visable" from any Browsersources in every scene you have set up in obs
lament blade
when i try to use overlay it always enlarges it even though i put my screen resolution in and it i looked up how to do it but it still wont help
winter zenith
@lament blade Set the Resolution right. If you use a default overlay Provided by us pls dont scale it down to 720p! Let it stay at 1080p
In obs Set the Resolution right as you Set up your overlay.
If it's a default input 1080p Resolution
If you created Our own 720p one put 720p Resolution in.
After you done the right stepps. Press crtl+F to make it fullscreen
tawny bay
streaming right now. some people not earning points per min very important
tiny cosmos
Hi, I have an issue where stream elements in general is not registering any of my follows subs, bits and host work fine but not any of my follows. I have tried logging out and back into stream elements and it still did not fix the issue. Any idea what i can do?
tawny bay
in fact no one is earning points <@&382267076632379392>
ebon forum
@tiny cosmos let me test something, gonna follow you, check the activity feed. you will see the follow popping up.
tiny cosmos
ok i am watching the feed
ebon forum
done, should pop up now. if not, we have to check what is going on. twitch had some issues yesterday, but those are fixed.
tiny cosmos
no i still don't see it
ebon forum
@serene granite any ideas why follows do not register? followed that channel ⬆ - did not pop up.
@serene granite any ideas why follows do not register? followed that channel ⬆ - did not pop up.
@tiny cosmos tagged the right person, we will look into that.
tiny cosmos
ok thanks ill keep checking back to see if anything is figured out 😃
serene granite
What's your twitch username?
tiny cosmos
VampireSchoolGirl
tawny bay
nononom12 no points per min in a big streram giveaway event
clever mango
@tawny bay Everything should be running but I will monitor it
@tawny bay Everything should be running but I will monitor it
@tawny bay I earned points in the last 10 minutes
lament blade
when's twitch releasing sub badges for affiliates? :<
when's twitch releasing sub badges for affiliates? :<
zenith widget
Not the right place to ask, but when they think they are ready
lament blade
they said July xd
zenith widget
Well good for them. Ask their support
lament blade
but the question for when its out
any way its possible to show a picture when re/subbing for month 1+/3+/6+/12+ different pics through variation eg?
zenith widget
Well, yes its possible
As for the question for "when" - we are not Twitch support to know that answer 😉
lament blade
ppl might have gotten a mail maybe 😄
zenith widget
lament blade
or read anything
zenith widget
If this is what you are referring to for picture
if not, maybe a bit more detail as to what exactly you are asking for the variation
lament blade
ye thats what i meant 🙂 thanks
zenith widget
As for the sub badge, a quick google search gave me this and nothing else: https://www.dexerto.com/gaming/twitch-announces-plans-to-start-offering-affiliates-faster-payments-and-custom-sub-badges-97455
July has 2 more working days after Sunday, so
tawny bay
points are sometimes not paying to viewers still pretty big stream pretty annoying during massive giveaways
tawny bay
yes and now we might have it again who knows
zenith widget
I'm in your chat now and will monitor it as well
tawny bay
thanks @zenith widget
zenith widget
@tawny bay
So either people are checking too often before the 10 minute are up or they are not noticing they are getting points if their numbers are high
languid lynx
nocturne pelicanBOT
@languid lynx Are you a StreamElements all-in-one streamer and interested in stream promotion when you go live? Please fill out this application https://strms.net/sellout and if you meet the 3 requirements posted in the :pushpin: pinned message in #welcome you will be added to the stream announcements.
scarlet wigeon
Hello, Is this only for use on youtube and twitch or can I use it on any stream through OBS?
winter zenith
Depends what you want to to with it
Since we only track Alerts that come through youtube and twitch, trying to pull Information via Facebook for exsample will not be possible @scarlet wigeon
If you put the donation link from your StreamElements Account you can use it for, let's say Facebook streaming
But if some one likes your stream on Facebook or follows your site it will not be a alert via StreamElements
scarlet wigeon
I was interested in the song request part specifically
winter zenith
@scarlet wigeon well this would only be possible on twitch Since the bot as to be there to accept Song requests and on Facebook for exsample there is no thing like bots just yet
What exactly would you have in mind? What would you want to stream?
scarlet wigeon
ah, okay that makes sense. I appreciate your help!
winter zenith
Or where would be the better question
scarlet wigeon
I stream on robotstreamer.com
winter zenith
Wow I dont know this site 
Well you could use it for your own use. Since you can request Songs Directly from the hud. But viewers would not be able to wich defeats the purpose I guesse
thin ocean
Can anyone help out? Today is my first day streaming. While I am streaming (Streamlabs OBS), my gameplay lags. I am not very knowledgeable with settings and what now.
misty wagon
@thin ocean this is the StreamElements support Discord, as far as I can tell your tyman188 does not uses our platform. In regards to stream lessons I suggest YouTube on how to prevent game lag or drop SLOBS and go for the combination OBS+SE
thin ocean
Okay. Thanks
zenith widget
@thin ocean I would strongly suggest to start with this video for OBS Studio: https://www.youtube.com/watch?v=BtZazqLgBjw then you can continue with these videos: https://strms.net/welcome
plush lotus
@misty wagon hey my friend,in regards to the loyalty system...... is there a way that i can give points to a specific group of ppl?
thin ocean
@zenith widget Thank you!
plush lotus
like a bunch of viewers that i have on a list and only them recieve it
instead of just doing it one by one
mighty cipher
Hi there. Is there any problem with video alerts? I have all my alerts with video audio, from nowhere the sound does not play. I can hear in the edit panel. But the layer link no. Any clue? does not hear the music/sound in browser (ANY) and OBS. Thnks.
zenith widget
@plush lotus Its either <user> or <all>. I don't think its possible to give points just to subscribers or regulars. And also !addpoints all <number will give points to anyone in the current chat list and will ignore people on the leaderboard who are not watching
@mighty cipher videos set as alerts need to be .webm format or maybe .mp4. We recommend .webm format. What is the format of your videos?
mighty cipher
@zenith widget they are mp4 since ever, it was working and now only plays the video. I even tried to mute the audio from the video and upload the audio apart "Alert sound" same result, play the video but no audio.
zenith widget
Can you DM me a link to the problematic overlay?
I'll load it in my browser and OBS and tell you to run a test alert
Based on what happens, I'll have a suggestion
plush lotus
is there anyway you guys could implement that, cause i would like to rewards those who are constantly being on my stream besides what the loyalty system already offers
im looking to give more points to those who fall in my loyal viewers group but i dont want to do it one by one, it would take too long
zenith widget
You can toss iit as an idea in our ideas board.
nocturne pelicanBOT
@plush lotus Here is the StreamElements Ideas Board: https://strms.net/ideas
plush lotus
thankx friend
zenith widget
but you can try doing !addpoints regular 100 or !addpoints regulars 100 just in case
but I'm sure its not going to work
it will most likely give back an error saying "No such username"
plush lotus
ok thankx for your effort
mighty cipher
@zenith widget tried a buch of diferent things. Re uploaded mp4 and webm versions (both has sound/music) - Save and tested the layer URL no sound. Everything I try same result the Alert Layer it is not reproducing the Audio from the video neither the audio from the Alert sound (audio uploaded apart with or without) always same issue. As I am tring to explain this stopped working, came from no where. I was working really fine before, the issue started 2 days ago.
zenith widget
- Send me the overlay link in DM
- Send me the .webm over DM
- Also send me an editor link
- ??
- Profit
So lets start from 1)
@mighty cipher ⤴
warm whale
Hey is there anyway to link your currently playing spotify tracks to either in stream or just as a panel?
zenith widget
At the current moment, no, only as a command in chat. Check the last entry in #command-share
warm whale
o dam thats perfect thank you!
hollow mortar
Hi there, is anyone available to help me with the twitch app for ios? Not streamlabs, just the twitch app. Its not letting me broadcast properly. Doesnt even synch to my feed and when I end broadcast it just freezes.
narrow coyote
that would be something to contact twitch support about, its either a problem with your network, or something with the app, and its not really something we can help you with
hollow mortar
okay, whats the best way to contact twitch support? Do they have a discord channel for that
thanks
narrow coyote
as far as I am aware, this is the best way to contact them https://help.twitch.tv/customer/portal/emails/new
hollow mortar
Thank you. sent an email
narrow coyote
strange yacht
I am using the normal OBS plus SE in the sources etc how can I use the chat?
Like I was using the Streamlabs OBS but i feel like it pixalates my stream alot
narrow coyote
having a pop out chat, or something like chatty, we are going to be releasing an OBS plugin Soon™ that will have chat in OBS
strange yacht
so im going to try the normal obs
ah okay thanks!
@narrow coyote
which do you recommend to use with SE OBS or Streamlabs OBS
winter zenith
OBS Studio @strange yacht
Since, you saw for yourself, Streamlabs OBS Trend to comprimise quality of games and images
strange yacht
thanks yeah thought I just didnt know how to use it properly since im fairly new to all this lol
how can i join the chatbot and make it mod status
winter zenith
Go to your Twitch Page and type Into your chatroom
/mod StreamElements
And no worries we are here to help you out
strange yacht
Thank you very much ❤
winter zenith
No problem pls if you need anything else just ask 
strange yacht
will do!
mighty cipher
@zenith widget ok found the way to turn around the issue. I have a 64bit system and was working with the obs 64bit. I just tried once the 32bit and the alert sound from the video (mp4 or webm) went back again. No clue why this is happening. Not even sure if it's only me. And sry layer links I only send on helpdesk reply, don't take me wrong but this is a public chat.
narrow coyote
if x64 OBS is not getting audio, could be a problem with it hooking into the driver, but then I would expect there to be 0 sound at all, not just alerts
x64 OBS would be preferred as it can address more memory, and x64 instruction sets
mighty cipher
@narrow coyote maybe the coincidence is, actually I received a windows update in the same day that this started. I'll try with 32bit (I also did a reinstall previusly) also tried to create a new alert layer from the scratch to see is solves. Only solution change to obs 32bit. So far so good.
zenith widget
Interesting thing is, its best to see if we can reproduce your problem so that we can know what to suggest. For me personally, everyone should run a 64bit OC and 64 bit programs - avoids having 32bit programs crashing because they can't handle some stuff
So you kinda went the extreme path there. @mighty cipher
Was about to ask, how long was it posted and if it was posted here
dense crane
I just wanted to know why my images keep doubling on my store alerts? and if someone can guide me how to make them work properly
zenith widget
I'm not sure if I see the issue. Mind providing a screenshot?
dense crane
so when the alert pops up.. the alert image shows and then so does another after it
zenith widget
Double widget most likely
zenith widget
check the layers in the editor for a double widget
zenith widget
is the store redemeption widget on its own overlay?
dense crane
Yeah each widget is on its own overlay cause when i put them on one overlay they all go active whenever some redeems something
i have no idea what i am doing wrong
zenith widget
What I'm thinking:
- You've added teh store redemption widget to 2 different overlays and added both overlays to SLOBS
- You've most likely added the widget twice to 1 overlay if you are using 1 overlay
So each of our different widgets is on its own overlay? That defeats the purpose for all-in-one
dense crane
I had to do it that way as when i put them on one overlay as i just said, all the alerts go off at once
zenith widget
Let me guess...you added the alert widget once for followers, then again for subs and so on?
and it made the double/triple/etc?
dense crane
no i dont use alerts for followers thats done by streamlabs
i only wants streamelements for loyalty and for store alerts
zenith widget
Do you want the quick and dirty suggestion or the long process of figuring out why you get double alerts and store redemption image?
dense crane
quick as possible as i need to go live 😛
zenith widget
Quick and dirty will leave only SLOBS to take care of all the alerts such as follows/tips/subs
ok, so go to here: https://streamelements.com/dashboard/overlays
Delete ALL the overlays
strange yacht
When Im using OBS it says unstable for the stream health
zenith widget
afterwards, in SLOBS delete ALL browser sources you have that have SE links
@strange yacht Your PC specs maybe low or you've set OBS settings too high
strange yacht
i think its the OBS Settings
internet in my country is shit
what should i lower?
zenith widget
@dense crane After you delete all overalys and removed all browser sources that have SE Links in them. Make a blank overlay, and add the store redemption widget. Add that overlay to SLOBS browser source as 1920x1080 and you should be fine now
Also, just to make sure, the overlays with us, don't hold any images of your actual overlay right?
@strange yacht For starters what are your PC specs and upload speed to the nearest Twitch server?
@dense crane I really hope we don't hold any of your actual overlay images, cuz thats teh quick and dirty way
dense crane
okay, @zenith widget so how does the alerts work with the store how do i customise the text etc for each item oh god so confused
zenith widget
So each Stream Store item, needs to be set to "Stream Perks" and have the option on them to trigger as alaert
This will overrule the default box in the store redemeption widget
winter zenith
If you have more time instead of rushing it it would look something like this @dense crane
https://streamelements.com/kiwaplay/store
dense crane
right i think i get it now
winter zenith
It's also best to use the loyalty together with Tips and overlay Since when some one Tipps you via stream elements the User gets Bonus points
dense crane
sorry just got in from work so im kinda like half dead
winter zenith
People donate 20€ to me just so they could buy an item from my store
dense crane
oh yeah thats all set up
winter zenith
So maybe think about switching in the long term 
strange yacht
I dont know the upload speed how do i check that?
but my specs are:
Intel® Core™ i7-8700K Processor up to 4.70 GHz
MSI ATX Motherboard Z370-A PRO
Nvidia GEFORCE GTX 1080 Ti
Corsair Vengeance 16GB RAM
Samsung 850 PRO - 256GB - 2.5-Inch SATA III
WD 1TB Desktop SATA Hard Drive - blue
@zenith widget
dense crane
i legit only use streamlabs for follow alerts 😛
but its linked with streamelements
like i transferred it over i think
winter zenith
So donations come through StreamElements?
dense crane
yeah
winter zenith
Hell yeah 
dense crane
as people have been getting bonus points and stuff all that i am fine with
its just the bloody store alerts ahahaa
but i think i understand now
winter zenith
You said befor you use Streamlabs for followers and other alerts
So make sure to add a alert Box to your overlay
And the store Redemption widget
dense crane
yeah like my alerts came through that but i used that import button in stream elements
winter zenith
Hell yeah you are a good man 
tight harness
winter zenith
If you need anything else about how to set up store Items, customize Alerts and stuff we are here for you 
silver ibex
Is there documentation for the custom CSS of the Alert Box widget? When activated, the HTML/CSS/JS are all blank. Not sure where to get started.
winter zenith
Also check out Song request and how to set it up via StreamElements
dense crane
I appreciate the help 😃
winter zenith
It's legit the best thing EVER 
winter zenith
You the best
dense crane
just took time merging it all over
winter zenith
Stay tuned for a crazy good announcment that's happening pretty soon
I think people will be very happy about this
dense crane
Custom bot name?1
nocturne pelicanBOT
Custom bot name requirements
- StreamElements bot modded and in chat
- Active overlay with alerts
- StreamElements tipping page in the panels below the stream (!panels)
- Create a twitch account for the name you want to use
- Ground Control app must be running
Steps to enable custom name
- Sign in to https://twitch.tv with the bot account
- Install and run Ground Control (!gc for download)
- Visit https://twitchapps.com/tmi/ and generate an oAUTH token
- Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
- Restart Ground Control (custom name may take a few minutes to take effect)
Mac does not currently support renaming the bot.
dense crane
I am going to try and do that now... i will most likely be back ahahaha
winter zenith
@silver ibex not that I know of maybe ask in #dev-chat?
@dense crane no problem we will be here for you
dense crane
Thanks love ya guys!!
strange yacht
@zenith widget I linked my specs and how do i check stream upload speed 😛