helpdesk-twitch

[muted fiber]

And sometimes the screen would go black and disappear completely.

[weary mist]

that sounds super weird. Do you ahve any other anti-virus active (windows defender included)

[muted fiber]

Just defender

I've tried other websites in the browser source like Google and Twitch and they all load fast with no problems.

[weary mist]

there should be a way to make sure that the domain www.streamelements.com is whitelisted and it doesn't get messed with

Our system uses a lot of API calls all the time, especially the overlays, so they tend to be looked at a lot harder than google or twitch would be looked at

[muted fiber]

I'll try to see if I can whitelist Stream Elements in Defender

The only exclusions it's allowing me to add are file, folder, file type, and process. I'm not seeing a place to enter URLs.

[narrow coyote]

You could try adding the OBS process as an exclusion

[muted fiber]

That's what I'm looking at now. Hoping this will fix it.

[narrow coyote]

I really hope so too

[muted fiber]

Well, I added OBS to the firewall and I'm still getting a transparent overlay with the help button.

[zenith widget]

Are you using OBS Classic?

[muted fiber]

Nope

[zenith widget]

with CRL browser

well now

[muted fiber]

Latest version of Studio

[zenith widget]

unless you are putting the wrong link

This is really strange

[muted fiber]

I've tried putting in the link multiple times. I even tried duplicating the overlay and trying the new link :/

[zenith widget]

Mind providing me the link in DM?

[muted fiber]

Sure

[zenith widget]

I tried my best

Anyone else got ideas for @muted fiber 's problem?

[narrow coyote]

[muted fiber]

I could try reinstalling OBS, but that didn't work before, so I don't see why it would now.

[weary mist]

are you running as admin?

[narrow coyote]

can you get me a new OBS log?

[weary mist]

(reaching for straws at this point)

[muted fiber]

I am, yes

[narrow coyote]

yeah, we went over running as admin in DM's yesterday

[weary mist]

damn

[narrow coyote]

I was helping her when we stumbled on avast doing funky stuff, but now

[muted fiber]

I tried disabling windows defender to see if it would work, but nope.

[narrow coyote]

can you get me a fresh OBS log?

[muted fiber]

Gah I forget where to get it

[narrow coyote]

in OBS, Help > Log files

[muted fiber]

There we go. Thanks!

PMed it

[zenith widget]

I suggested installing the 2 Adobe Flash versions just in case, no dice

[lament blade]

hey, how do I stop the bot from welcoming people in the chat?

that follow

also how do I make the bot spam cool messages to subscribers

when they sub

[narrow coyote]

yeah, i think it is going to be something odd, because it loads the browser plugin and loads the sources with out error, so it almost like there is something in between messing with it

@lament blade https://streamelements.com/dashboard/bot/modules Chat alerts

[zenith widget]

Is OBS using a specific port to load browser sources?

[narrow coyote]

it might be, it could be worth a shot adding the obs executable to inbound and outbound firewall rules

[zenith widget]

Because if its a middle man thing - router may not like what port OBS is trying to use to?

[narrow coyote]

its just odd that yesterday it was working after disabling avast, and now its back

[muted fiber]

It may not have been working correctly. It just looked like it was.

[zenith widget]

Router must have let the anti virus to manage port usage, but now that its gone and the PC has been restarted, router may have noticed that the traffic is not monitored via the PC

routers are getting smarter with each year

[narrow coyote]

yeah, its for sure worth a shot

as well as firewall rules

gimmie a sec, going to get some screenshots of stuff

[untold crest]

Erm. OBS uses standard https port for getting overlays

Have you tried running overlay in web browser? @muted fiber

Let me get to backlog 😉

[zenith widget]

@untold crest Me and Kite added her overlay link in our OBS' and it worked fine for us

[muted fiber]

I can see my overlays with no problem in Google Chrome

[untold crest]

@muted fiber if you add https://google.com as overlay, do you see it then?

[muted fiber]

In browser source? If so, yes.

[narrow coyote]

yeah, we played that game yesterday

[muted fiber]

StreamElements.com works just fine. However, StreamElements.com/dashboard does not.

[untold crest]

OK. Updated with backlog

So I won't ask question asked before 😉

[muted fiber]

👍

[untold crest]

So, visiting streamelements.com/dashboard on your webbrowser doesnt work, right?

While streamelements.com works nice

[muted fiber]

Correct. I get this transparent overlay with the blue help button in the bottom right corner.

[narrow coyote]

ok, lets try adding an inbound and outbound firewall rule for OBS, just to see if it helps, otherwise I am thinking maybe using a different dns, like googles

everything works fine in chrome for her, its just in the browser source, showing the help button

[untold crest]

It seems like OBS couldn't execute javascript

OK. To not confuse. I step back, I don't want to interrupt.

[narrow coyote]

naw, its fine, do you know of a good site we could add to test this?

[untold crest]

Just anything that will display javascript execution on start. Let me prepare something

https://jsfiddle.net/g3uxfk1r/

If there's "JS Test" on button in that example, that means JS works

[narrow coyote]

@untold crest thanks, we are testing this now

we made firewall rules, and things got interesting

[inner parrot]

Not really sure where to post this but I just wanna say thank you to Sean, Streamer Success Manager on helping me to fix my chatstats issue. 😃

[zenith widget]

@tight harness ⤴

[tight harness]

No problem 😄

[cloud niche]

trying to make a rules thing for a streamer currently it looks clumped up ex. StreamElements: 1. be cool 2. have fun 3. get gud. --- was wondering if there is a way to make one command have multiple responses so it would be more like this
!rules
StreamElements: 1. be cool
StreamElements: 2. have fun
StreamElements: 3. get gud
is there variables for this or would it be possible for the quote system to variable to pull mutiple qoutes ex. $(quote 1,2,3)

[untold crest]

I am afraid there are no multiline responses. You should be able to add multiple commands with the same call (alias or command name), but I think they will go off in random order (depending which one will bot get first)

[cloud niche]

ty

[autumn verge]

@untold crest so just to clarify, if I add multiple commands with the same name, it will show up at random? (in the case of wanting multiple possible options? or is it going to resort to one more than another ie most recently added or alphabetically first etc)

[untold crest]

@autumn verge I have no clue. I imported from moobot some commands, which duplicated SE ones then I got !uptime doubled

But order of those responses - I really don't know

[autumn verge]

Also, is there a way to hide mod/supermod commands from the public command list? And/or to sort the list into groupings (ie all the song request stuff together, the games together, etc) because right now that list looks really cluttered and not very intuitive 😦

Hmmm I'll have to test that out , let me go spam my streamer's (empty) chat for a bit and let you know 😛 oh, incidentally, is there a way to test bot responses other than using that person's twitch chat and spamming it? 😛

[untold crest]

Let me take a shot of this for you

[autumn verge]

I know there's a "hide from public" setting but it doesn't show up on all commands - i can screenshot if you'd like

[untold crest]

It is available for custom commands only

[autumn verge]

ohh darn

like i said, i just wanted to hide mod/supermod commands from that list

because cluttere

is there no way to do that? because obviously I don't want to disable commands, simply hide them since there's only two mods on the stream, they don't need the list if they have access to backend

[exotic hinge]

is SE down?

my donoation page not loading

[autumn verge]

looks like it's working for me

[jolly flame]

Down for me atm too

Had to part bot and re-add

But broke again after 5 mins

[kind epoch]

Is !sr working?

[lament blade]

why doesn't the bot respond to my commands when my stream is offline?

is that normal?

nvm

[dense jackal]

We are looking into the bot issues right now we appreciate your patience

[weary mist]

Don't worry, evertyhing is fine http://gph.is/1MLPDWK

[maiden coyote]

heey got a question ive been noticing for a while now! Do any other people have issues with the backuplist in ground control not actualy going through your backup playlist?

[weary mist]

I have zero issues with it

99% of the songs I listen to are from that list xd

[dense jackal]

The bot seems to be rejoining channels

[maiden coyote]

ok with me it doesnt load the next song on the backup playlist

[lament blade]

deleted again cuz dc link 😄 was just pic to show it works

[dense jackal]

Thanks @lament blade perfect timing 😄

[maiden coyote]

all the other stuff works just fine with me only the backup list is doing weird stuff sometimes:P

[weary mist]

lol, there are two twitch accounts in your discord. which one am I going to look at?

[maiden coyote]

2?

should be only one:P

TheOnlyMadGamer

[maiden coyote]

oh yeah

autcasts is inactive for now:P

thats company twitch haha

[weary mist]

@maiden coyote are you using ground control or the webpage?

[maiden coyote]

ground control

i can show you:P

[weary mist]

the only thing I can think of is that your request settings might be interferring

because I use ground control for mine, and I don't have any issues

[maiden coyote]

its weird indeed used to work fine tho

[weary mist]

but I don't have any filters on for "Limit to Music" and the auto filter

[maiden coyote]

but noticed since last week that for some strange reason it didnt load the list anymore

[weary mist]

try doing a couple things here.

1. Try using the webpage for listening, and see if it still happens
2. if it does, try removing the playlist, then readding it

[maiden coyote]

tried removing it yday

and the webbrowser doesnt seem to have the backup list loaded anymore eigther

ill try some more fixes when im done for today:P

[autumn verge]

hii anyone here play league of legends and knows how to set up a !rank command?

Kenreo is now (customapi http://gotme.site-meute.com/query.php?action=rank&id=55488477&channel=Kenreo&r=NA&user=(sender)&bot=Phantombot) < this is the command i have rn

so as far as i know, i just gotta swap the very end out to whatever "bot" streamelements is

but it's not working that way

[ebon forum]

@autumn verge check out #command-share - closer to the top are some commands for that

[autumn verge]

oh, were there? i saw a bunch of hosting/shoutout ones but I guess I didn't look hard enough. ty! guess i should make it through that thread first before i come ask here

also i'd asked earlier but - anyone know how to get a command to pick from multiple possible responses at random, pls @ me or PM me or something, ty! this stream has so many of those and I'd hate to use another bot just for like 5 commands

[weary mist]

@autumn verge check out the variabls section, there is a variable just for that

[autumn verge]

umm I see "random quote"

which I'm going to load one of those commands into

but there's several ones

so i can load xyz into quotes, but there's a different command that chooses from abc so i can't load it into the same !quote

unless there's another variable I'm missing so i can make "quote"-like commands ?

so i can add more to those?

[autumn verge]

that is not on my list!

[weary mist]

There is a built in quote command

as well

[autumn verge]

is there a more complete list somewhere?

[weary mist]

https://streamelements.com/dashboard/bot/commands/variables

[autumn verge]

ohh i'm blind sorry ... the list I'm trying to load in is like full sentences so i kinda ruled out setting the command up that way

I guess I could set up two commands and just hide the one with the huuuge full list and alias them together

[ebon forum]

@autumn verge and there is the lol rank command:
' League of Legends rank lookup '

Command: !rank
Response: ${customapi.http://gotme.site-meute.com/query.php?action=rank&id=LOLAID&channel=${channel}&r=REGION&user=${sender}&bot=StreamElements}

Notes: Replace LOL ID with your League of Legends Account ID and replace REGION with the appropriate region such as NA, KR, etc; You can locate your ID from http://www.lolking.net/ and type your name into the search bar; it'll appear in the Address Bar behind the summoner name as digits.
ㅤ
other commands are in the mentioned channel, try it out 😃

[autumn verge]

I found those, thank you cryonic!

i didn't capitalize StreamElements the right way, that's what I was doing wrong

[ebon forum]

dang, did not want to tag derpy, goddamit 😄

[autumn verge]

lol just edit and untag

[weary mist]

you could also use the built in quote command, @autumn verge

[autumn verge]

scalp, this streamer has multiple of those types of commands where there's multiple sentences as options, that's why

[weary mist]

just add them all to the quote list (!quote add), then !quote returns a random one

ahhh

[autumn verge]

i already loaded the most line-heavy into the quote default one

yeah... that's why i'm having problems 😛

so i was looking to see if i could find a way to create a command similar to quote with a different keyword

but i guess i'll just use the randompicker and manually update it when people have suggestions, shouldn't be too bad 😃

[gray grail]

Is the followage kinda broken

[edgy kindle]

@ebon forum Little did you know you tagged me anyhow

[gray grail]

some people havent followed for a long time, it said >10 months

some guys have been following for >10 months

theyre <10 months

😂

[autumn verge]

bot doesn't know how to math

[gray grail]

how to math LUL

[weary mist]

1. bot doesn't know how to math, but that doesn't matter

2. that is pulled from twitch /shrug

[gray grail]

Yeah thats what I thought

twitch API doesnt know how to calculate

🤔

[shut elm]

Hey guys I just joined and was wondering does your overlays support PS4 streaming?

[weary mist]

the problem is that PS4 streaming does not support overlays

[nocturne pelican]

@shut elm Here is a guide on how to setup the most essential tools for streaming from your console, while using StreamElements tools without involving a Capture Card! It's easy to do, take 4 minutes to read and 10 to 15 minutes to setup!
Read all about it here: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[heavy spoke]

Hello am back again , at the moment people in my chat are not able to post links, I don't have link protection or any of the spam filters on any clue of whats going on?

[narrow coyote]

do the links turn into ***

[weary mist]

@heavy spoke

[narrow coyote]

https://www.twitch.tv/settings/channel Block Hyperlinks @heavy spoke

[heavy spoke]

ok

ty

[narrow coyote]

[heavy spoke]

I appreciate you guys so much ❤

[narrow coyote]

[weary mist]

[solid cloud]

Hello I am having an issue trying to setup kappagen. Everything looks correct from tutorials but when i go to test them nothing happens

[tawdry mica]

i cant get my overlay to fit my screen on obs

[nocturne pelican]

@tawdry mica The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

[plain lion]

is there a way to make the Streamelements Chat Letters White and not black >.>

[lament blade]

BOT DOWN??

[zenith widget]

@solid cloud If you are referring that the test alerts are not working, we know that Kappagen doesn't react to the test alerts. Try adding the kappagen to the overlay, saving and then adding it to OBS and test the !kappagen emote

[lament blade]

The bot doesnt work when i try give everyone points

??

[zenith widget]

DONT KNOW

[weary mist]

what command ar eyou using

[solid cloud]

do i have to make that command?

[zenith widget]

Let me check my self

[solid cloud]

because it didnt work

[zenith widget]

@solid cloud Its in the default commands for the bot

[weary mist]

you may have it turned off, check default commands

[solid cloud]

will the test work if i am offline on twitch

[weary mist]

@lament blade I just tested the bot in your channel, worked fine for me

[lament blade]

Nope

the bot doesnt let me give points to everyone

[zenith widget]

@lament blade

[weary mist]

hmm

his chatters list isn't pulling

[weary mist]

do !bonus all @zenith widget

[lament blade]

Not just in my stream either

[narrow coyote]

not the worst load time, but its still slow

[weary mist]

ouch, that would cause it

anything longer than 1-2 seconds would be an issue, 3 is bad

[stray lotus]

When I type commands in my twitch chat I don't see the bot talk at all. What to do? It's not muted/banned/or time out the commands work, just don't see the bot responses

[narrow coyote]

Might need to try parting the bot from the channel and rejoining it @stray lotus

[weary mist]

im checking out settings and stuff, give me a second

[stray lotus]

np ty

[weary mist]

ok. Here is what we are going to try to do

We will part the bot, You will log out of Streamelements.com, clear your browser cache, and log back in, and join the channel

[stray lotus]

Ok

ty

[full fable]

Hi - can someone help me figure out why bits aren't showing up in my tip cup?

It was the world cup one, do those not work?

[distant quartz]

why would some people hosting come up and get loyalty points but then some are hosting and they don't get points and it never pops up the chat message saying they are? very confusing

[clever mango]

Hosting for 0 viewers isn't rewarded with points

Hosts with viewers will get the bonus

[full fable]

Just checking in if anyone can answer my Q - do the world cup bits not show up in the cup??

[clever mango]

@full fable a new cup may need to be added

[full fable]

so do I just delete my cup and add a new one?

... lol sorry newb over here

[distant quartz]

they had 2 people on their stream while hosting. nothing popped up in my chat and they didnt get points.

[clever mango]

Yes, you should see all of the tokens in the new cup

@distant quartz does that host show in your activity feed? https://streamelements.com/dashboard/activity

When you say it didn't pop up in chat are you talking about the bot posting the chat alert?

[distant quartz]

yes bot

[clever mango]

Please connect your twitch with discord and I'll try to look into it further

[nocturne pelican]

@distant quartz Please connect your Twitch and/or YouTube channel with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w

[distant quartz]

im not streaming at this moment have some work to do ill ask again if it persists

thanks

[misty sparrow]

wen im streaming from ps4 is there a way to mute me in stream so i can talk to my party chat in private?

[clever mango]

@misty sparrow I've never streamed from ps4 so I couldn't say. Maybe someone in #general-chat can help

[brazen swallow]

hey guys

i would like to ask if i need to go live true stream elements aswel ?

or do i still use obs ?

[edgy kindle]

@brazen swallow You only need to use OBS

@brazen swallow This a Streamer Tools platform not a broadcasting software

[brazen swallow]

so i can take out the tips and follow alerts

on the oter platforms ?

[edgy kindle]

Yes

[brazen swallow]

right ?

okayyy derpyy thankyouu

[deft flame]

is there anyway

[edgy kindle]

With StreamElements you only need a single URL for all your alerts(unless you have customized multiple overlays)

[deft flame]

that mods can remotely control ground control

[edgy kindle]

@deft flame Not unless you have given them access to your computer

or twitch account

but thats not smart lol

[deft flame]

@edgy kindle we are trying to do media share with a backup playlist

but the backup playlist shows video

we need to manually hide/unhide each time?

[edgy kindle]

Lemme check up on this for you

[brazen swallow]

derpy does it matter that i stream from a ps4 with a gamecap ?

[edgy kindle]

Is it PS4->PC?

[brazen swallow]

what do you mean ?

[edgy kindle]

Like a capture card to stream your PS4 content to your PC

[brazen swallow]

yes and than true my obs i stream

[edgy kindle]

So that should work for overlays but streaming straight from a ps4 wouldnt

[deft flame]

@edgy kindle I have streamelements dashboard access for this streamer, is there a way to generate a JWT token to have ground control access for his stream to hide/show media share?

[brazen swallow]

okayy good

[wet halo]

How can i get stream overlay on my stream when i stream on my xbox

[brazen swallow]

and for the alerts ?

[edgy kindle]

@wet halo You would need a capturecard

[wet halo]

ok

[edgy kindle]

@deft flame I'm not sure let me check

[brazen swallow]

how to get the overlays i pickt on stream elemnts get it on obs

[edgy kindle]

@brazen swallow If you set your alerts up and put the overlay URL into your OBS as a browser source it should work

[brazen swallow]

okay

soo

okayy got it

[edgy kindle]

@deft flame I've been informed GC doesnt fully support Media Share yet

[brazen swallow]

let me chek it out

[deft flame]

@edgy kindle if I get the streamer to give me his JWT token from ground control

would I be able to start/stop/show/unshow for him

[edgy kindle]

@tight harness ^

[ivory holly]

Hey i need some help, who can give me some support?

[edgy kindle]

just ask away; any of us could answer

[brazen swallow]

derpy i cannot find the urls 😦

[ivory holly]

my problem is that i have double sound alerts (echo) by notification, i didnt change anything and now this problem exist...

[tight harness]

@deft flame Media Request is not fully supported on Ground Control yet

[edgy kindle]

@ivory holly enable shutdown source when not in use for your overlays in obs

[ivory holly]

for the streamlabs overlay u mean? i did that alrdy in the past..

[edgy kindle]

SL?

different platform

[ivory holly]

@edgy kindle i only have option "deactivate, wenn source not viable"

[edgy kindle]

obs version?

[ivory holly]

21.1.0

it does not say new update avaible when i click check

[edgy kindle]

@brazen swallow https://i.imgur.com/sJ09pnK.png

[ivory holly]

and 2 days ago it worked for me

[sudden mica]

how do i add my twitch to the bot

sellout bot

[wet halo]

do i need a capture card to get alerts when someone follows me

[edgy kindle]

@ivory holly https://i.imgur.com/wfAZLln.png

!sellout

[nocturne pelican]

Are you a StreamElements all-in-one streamer and interested in stream promotion when you go live? Please fill out this application https://strms.net/sellout and if you meet the 3 requirements posted in the :pushpin: pinned message in #welcome you will be added to the stream announcements.

[edgy kindle]

@sudden mica

[sudden mica]

ty

[deft flame]

@edgy kindle @tight harness for media share, it would be really nice if the backup playlist didnt show video

[edgy kindle]

i think thats a youtube limitation

[deft flame]

can we use a soundcloud playlist or something else?

[ivory holly]

disable if source is not visible - thats all i can use and i do. 2 days ago it worked (didnt change anything..) dunno why now a problem

[brazen swallow]

@edgy kindle i did what you said but the overlay doesnt show up should be a lama in my screen but its not

[edgy kindle]

check all your scenes @ivory holly just in case

@brazen swallow could you DM your overlay url?

i'll test it in obs

[brazen swallow]

okay

[ivory holly]

@edgy kindle arg yeah man, forgot i added 1 new szene just made it for 10min and didnt use. sorry my fail

works now again

[brazen swallow]

dont worry about it i found it

you was right

[edgy kindle]

lol

[brazen swallow]

were *

[edgy kindle]

glad to know your problems are fixed

[ivory holly]

ye, thx & bye

[brazen swallow]

derpy

is there an easy way to get the url

or do i need alwys to go to the edit mode?

[edgy kindle]

@brazen swallow I believe straight from your overlays page

[exotic hinge]

anyone here good with obs? obs people arent helping

willing to pay

[prisma lake]

@edgy kindle I'm running into some confusion whilst setting up, is there anyone available for voice support at the moment? If not could I be contacted when someone is?

[brazen swallow]

Hey , if i am streaming i het weird colors in my screen andshit its realy awfull

Is that cuz my cpu is to weak ?

[wet halo]

when i am on the obs project and i am talking on my xbox why can i here two of me on the obs

[glad zinc]

any way to turn off auto-host alerts?

[soft pelican]

Until when will the problem be solved in the modules? You can not change any notification, since it always gives the same error.

[autumn verge]

Anyone know how to get urls to actually hyperlink when you have commands?

shows up as plain text for me and i'm sure i'm doing something really simple wrong

[nocturne pelican]

@soft pelican On the page that gives an error, press F12 to open Developer Tools. Navigate to “Network” at the top and then Select “XHR” in the filter section. Try the action again that gave the error and note in the network tab any red text. Please copy and paste the error information that is given when clicking on this red text.

[autumn verge]

@edgy kindle hey sorry to bug you but do you know how to amend the api link to access flex rank? people apparently want access to that too

[clever mango]

@glad zinc All hosts are the same here. You can set minimum for any host alert

[edgy kindle]

@autumn verge You need to setup a separate command

@autumn verge Lookup trahanqc I think the name is and you should find the api the commands use

[autumn verge]

yeah ofc i understand it's a separate command

omg that is amazing thank youu @edgy kindle

[prisma lake]

Yeah thanks for the response >.>

[wet halo]

when i talk on my xbox i can here two of me how do i fix this

[soft pelican]

Here is the mistake of the modules

I can not make any change in them

[clever mango]

Please click on the red text and then let me know what it says to the right of that

[soft pelican]

{statusCode: 400, error: "Bad Request",…}
details
:
[{path: ["pyramid", "messages", 5, "message"], message: ""message" is not allowed to be empty"}]
error
:
"Bad Request"
message
:
"child "pyramid" fails because [child "messages" fails because ["messages" at position 5 fails because [child "message" fails because ["message" is not allowed to be empty]]]]"
statusCode
:
400

[clever mango]

So in the pyramid module there is a message missing

Which is preventing the modules to save

[prisma lake]

Anyone know why I'm unable to upload different pictures for me background in StreamElements? The save button is permanently greyed

[clever mango]

@prisma lake Please screenshot so I can see what you're referring to

[prisma lake]

The tip page.

[clever mango]

And you're clicking on replace image?

Does a popup window show?

[prisma lake]

Yes, it prompts me to select an image, I do so, even tried cropping to match the recomended pix and the save button stays greyed. Let me do it and SS it

[soft pelican]

Then ... will they solve the problem? just wait?

[prisma lake]

Sorry yuki didn't mean to steal your help lol

[clever mango]

@soft pelican You can fix it by adding a mesage

The problem is that there is a field that is empty

[prisma lake]

Won't allow me to click save.

[clever mango]

Try with chrome please and it should work. The uploader is built for chromium browsers so Edge has issues with it.

[soft pelican]

then you would be kind enough to tell me which message I should add and where to solve the problem

[pine hemlock]

Delete the line that has no message or add a random message and hit save

and it will fix your other modules

[prisma lake]

@clever mango That darn old Edge. That was exactly what was causing it. x.x

[upper umbra]

Hey guys, quick question, is there a way to make custom macros for bot commands? e.g. custom command in chat "!mycommand" to run !addpoints all 100

[clever mango]

@soft pelican I've fixed it but here was the problem https://i.imgur.com/qCoyR4R.gifv

I deleted that line and saved

[narrow coyote]

@upper umbra That is not going to be possible, the bot cannot trigger a command from a command

[upper umbra]

darn okay, was just wondering if there was a way

thanks mate

[soft pelican]

@clever mango Thank you very much! Yes, that's how the problem was solved, thank you very much for your help.

[autumn verge]

is there a way to adjust people's points without doing it on stream/twitch chat?

[edgy kindle]

@autumn verge On the dashboard

but thats it other than chat

[autumn verge]

where in the dashboard?

[edgy kindle]

Leaderboard I believe

[elder sorrel]

@autumn verge https://streamelements.com/dashboard/leaderboard/current

[autumn verge]

i have the world's smallest scroll bar at the bottom

my bad guys

[elder sorrel]

You'll see on the top right where you can add / reset viewers' points.

[autumn verge]

yeah i see it, just barelyyy offscreen ---

[elder sorrel]

Yeah that happens on some browsers I believe 😅

[prisma lake]

Hello, I'm having difficulties getting my overlay to work in OBS, or wherever it's failing. I followed the 1 minute set up on the site from the tutorial it gives when attempting to launch the overlay, but then once I got the source all set it just appears as the main home page for OBS in my stream. Thoughts?

I have the proper 1920 1080 res as well.

[weary mist]

that sounds like you didn't copy the link correctly

an incorrect link re-directs to the homepage

[prisma lake]

I'll retry, but i clicked the copy button, didn't ctrl c it lol.

LOL I was so busy reading and what not I just literally didn't paste the link as I thought I had. xD Good stuff.

[weary mist]

xD

[prisma lake]

Alright now I believe this should be the very last thing that's confusing me. My tipping panel doesn't seem to show the link at all. Just displays "Tipping" as I wrote in. Have tried to re copy the link to make sure it wasn't that, nothing helped. Thoughts? 😛

Here's so ya'll can see what I mean

[pine hemlock]

!panels

[nocturne pelican]

Twitch's official help guide for Panels: https://help.twitch.tv/customer/portal/articles/2416760-how-to-edit-info-panels

[prisma lake]

Oh snap you're legit Thanks a load!

I like how you HAD to have the image for it to work. Figures that's what I did wrong >.>

Ya'll are killer. See you around!

[split gazelle]

I have reset my loyalty points on stream element, so I can use the stream elements extension on twitch for some reason the old points are coming up on the extension not the new loyalty points anyone that can help me!!!!

[weary mist]

@split gazelle can you try removing the extension, and read the extension? Also, have you done a name change recently?

[split gazelle]

I have removed the extension 5 times and I have changed my name

[weary mist]

then you need to go to the main website, part the bot, log out, clear browser cache, log in, and join bot. Then go to look at your panel (do a hard refresh)

@split gazelle

[split gazelle]

Thank you it worked 😃

[tawdry yew]

Hey. Got a question here. Will a capture card reduce load on cpu to stream?

[last tangle]

My sub only redeemable things can be redeemed by non subs on the website

[winter zenith]

@tawdry yew yes Since your PC doesn't have to render a game, the capture card and the console do it for you

[lean thicket]

I'm trying to search a little but I'm not real sure how to search for it and I'm sure someone knows so it's probably easier to just ask 😉 how do you edit a command to mod only from chat as a mod, not dashboard?

[tawdry yew]

@winter zenith console?

[winter zenith]

@tawdry yew arent you trying to play console games (ps4 xbox one) with a capture card? @tawdry yew

Or why would you buy one?

I think @lean thicket to edit commands in chat they have to be Editors or super mods

Chat/Bot Levels
100 - viewer
250 - subscriber
300 - regular
500 - moderator (twitch mods automatically placed at this level)
1000 - super moderator
1500 - broadcaster
Dashboard Manager Levels (least to most access)
Bot Supervisor (can add super moderators from dashboard)
Editor
Full Access
https://i.imgur.com/s61Liry.png

@last tangle so not trough chat and extension but on the store Page?

[lean thicket]

i figured out how to make a command mod only finally it was !cmd options [command] -level 250 if anyone happens to search here and needs it in the future 😉

oh wait

250 is sub thank you for that list! 😄

[winter zenith]

[last tangle]

Yes kiwi

[zenith widget]

@last tangle Its a known bug and has been reported to our devs

[summer urchin]

um hi, im a mod in a stream and have been asked to add a command, but i cant work out what to put in. its so that we can give points out. can anyone help?

[winter zenith]

@summer urchin it's.
!bonus username 123

The command needs to be access able as mod

I think per default it's only for supermods and broadcaster

[summer urchin]

thank you @winter zenith

[winter zenith]

No problem

[empty fjord]

@tawdry yew only other option from the console that @winter zenith mentioned would be a dual PC setup - Gaming PC -> Capture Card -> Streaming PC

[tawdry yew]

@empty fjord now this is what i actually intend to do

[empty fjord]

@lament blade then yes, as @winter zenith mentioned, that will take the whole game load off of your streaming PC

[half vessel]

Hey good morning. Dont know if this is the right place tho, but im having trouble with !raffle when stream is live, it counts down fine and all, but it does not register that anyone joins the raffle. It works 100% when stream is offline.

[empty fjord]

as long as you dont mind the extra space needed for a second PC and the increased power usage, a dual PC setup is ideal for streaming those more hardware demanding games

[winter zenith]

@tawdry yew well that's why I asked you what you intend to do with it other then that 🙄

[empty fjord]

@half vessel are we talking about Giveaways or the bot Raffle (loyalty points) module ?

[half vessel]

bot raffle (Loyalty points) module.

[empty fjord]

has this happened consistently over a few streams or was this a one time thing so far? im thinking you may have just unluckily hit a point when the bot was getting restarted or something in those lines 🤔

[half vessel]

It's something that is constant now. All of a sudden it happend. And i even tried default setting, pulled the streamelements bot out of the stream and joined it again. It's been like this for 5-6 days now

[winter zenith]

So it doesent Pick a winner? @half vessel

But when you are offline it picks a winner?

[half vessel]

After i run the !raffle command it counts down, people do the !join to enter the raffle, and when the counter is finished it says : no one entered the raffle

That is only when the stream is live.

WHen the stream is offline, it all works 100% it registers the participant and all and give out loyalty points

[winter zenith]

Ah... Strange. Other commands work? Like default, custom and timed Messages?

[half vessel]

All other stuff works. it's only !raffle. Ive tested with !roulette as well since that one is active also and that works 100%

[winter zenith]

Oki will report to this to the Dev's

[half vessel]

Thank you 😃 Ive tested this in my own stream and in my wife's stream. It works in my stream now, but wife's stream is still not working. Havent done that the last 5-6 days or so.

[zenith widget]

@half vessel

Can you check this setting on the join command?

[half vessel]

I'll check.

[zenith widget]

The suspense is killing me

[half vessel]

doh.. that one i missed. it's working like a charm now. thanks, always helps with a pair of extra brains when mine not working

[zenith widget]

[half vessel]

I blame it on brain malfunction 😄

[zenith widget]

hey it happens - I recently found out that default commands have that option my self

[half vessel]

hehe. I should know it's there tho. Ive been messing around alot with streamelements settings so. But guess i just became dumb in the heat of the moment 😄 Thanks again for the help 😃

[zenith widget]

I had the same problem for a command my self and asked internally...imagine how dumb I must have felt when I was told to check that option for the command that was "not working"

[pine solar]

Hey! How come the channels I manage on streamelements doesn't show up on my settings on the site?

[zenith widget]

Are you referring to this section:

[atomic hollow]

top left of the screen

[zenith widget]

or here:

[pine solar]

Yeah i guess. Nothing shows up there and in my settings on the "Channels I manage" thingy nothing shows either.

[zenith widget]

Have you received a link as an invite to moderate a channel via the SE Dashboard?

Should look something like this:

[pine solar]

No, she added me on the user management page, and gave me supermod permissions,.

How do one send a invite like that?

nvm, found it thanks 😄

[zenith widget]

If you are supermod, that means that you only have access to some default commands for the Chat bot

Being a bot supervisor gives you shared access to the SE Dashboard

!levels

[nocturne pelican]

Chat/Bot Levels
100 - viewer
250 - subscriber
300 - __regular __
500 - moderator (twitch mods automatically placed at this level)
1000 - super moderator
1500 - broadcaster
Dashboard Manager Levels (least to most access)
Bot Supervisor (can add super moderators from dashboard)
Editor
Full Access
https://i.imgur.com/s61Liry.png

[zenith widget]

@pine solar ⤴

[pine solar]

Thanks guys!

[crude patrol]

HI guys, can you help? Im trying to change the bot name can you point me in the right direction to find instructions on how to do this, if its now possible?

[paper dagger]

hi im trying to become a streamer and need help setting up

[nocturne pelican]

@crude patrol Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• Create a twitch account for the name you want to use
• Ground Control app must be running

Steps to enable custom name

1. Sign in to https://twitch.tv with the bot account
2. Install and run Ground Control (!gc for download)
3. Visit https://twitchapps.com/tmi/ and generate an oAUTH token
4. Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
5. Restart Ground Control (custom name may take a few minutes to take effect)

[gentle imp]

check those steps @crude patrol 😃

[winter zenith]

@paper dagger did you look at our Blogs and Youtube Tutorials?

[paper dagger]

not yet

[winter zenith]

You should if you want to become the best streamer like no one ever was

[paper dagger]

k

I WANNA BE THE VERY BEST

LIKE NOONE EVER WAS

[winter zenith]

Du dum du duuuum

[paper dagger]

lol

thx

[winter zenith]

like me some pokemon references

[crude patrol]

@gentle imp I have the oAUTH token, have created a twitch account for the bot and installed GC but when I open GC I cant find the option to enter the oAUTH token and the bot name?

[zenith widget]

@crude patrol Re-check the requirements for the bot rename procedures. You've most likely missed something.

@crude patrol Just checked your channel - the bot requires StreamElements Tipping page bellow. I see its currently StreamLabs

[crude patrol]

ah ok so disable the streamlabs tip page

[zenith widget]

Or just add the StreamElements tipping page

but that may confuse people

[crude patrol]

so I can import the data from streamlabs tips over to the SE tips?

[zenith widget]

Yes. We do have an import tool

[crude patrol]

I will go have a try, tyvm.

[zenith widget]

https://streamelements.com/dashboard/account/import

[crude patrol]

Also when I opened GC it asked for a JWT Token, am I right adding the token for the bot into this?

[nocturne pelican]

You can find your JWT token on your account channels page: https://streamelements.com/dashboard/account/channels
(Don't forget to click on "Show Secrets")

[vital wyvern]

[crude patrol]

yes I did this, I can select my main channel or my bot channel in accounts, do I add the JWT for the bot channel?

[gentle imp]

it's from you account on SE not bots afaik

[crude patrol]

ok tyvm

[zenith widget]

oAUTH token is the bot token
JWT token is your own account's token
You can get the oAUTH token for your own account as well and have the bot type out responses to commands via your account, rather then another account. This way if you have Affiliate/Partner, you can have your bot respond with your emotes, rather then gifting the bot account a sub

@crude patrol ⤴

[crude patrol]

Yes I have Affiliate so this option would be better @zenith widget

Ok so I have entered my JWT token and GC now displays all the recent activity on my channel, so to enter the oAUTH token I need to enable the SE tipping page?

[winter zenith]

yes

you need to put the StreamElements tipping link into your pannels

then it will be registered in GC and the Rename option will appear

after that make sure to make your own bot account and generate the OAuth token while loged in into the Bot Twitch account

after that you can log your self into twitch back again and never have to use the Bot account again 😃

[vital wyvern]

@crude patrol please link your twitch to discord

[winter zenith]

@crude patrol Links get automaticly deleted

but its not necessary that we have to check it

[crude patrol]

ah ok it is ty

[winter zenith]

you can close GC

and re open it

[crude patrol]

yes ty, I now see the option to enter oAUTH and bot name.

[winter zenith]

yes so now you make a second twitch account with the bot name of your choice

and while logged into this account generate the oAUTH token
Wich you insert into the GC panel

[eternal vessel]

Hello!, sorry to write in the middle of your conversation. But since last Monday, im trying to find the way to change my Channel Account from Streamelements. I've recently changed de name of my twitch channel but, streamelements even if he's linked to my email user, he's linked to the ancient twitch account name, and not the newest. how can i change it mannually, please?

[nocturne pelican]

Twitch's official help guide for Panels: https://help.twitch.tv/customer/portal/articles/2416760-how-to-edit-info-panels

[zenith widget]

@eternal vessel Uumm..so you changed your name in Twitch? If yes, then just log out of StreamElements and back in. That should update our system with the proper info of your account

[sonic bough]

why arent any of my alerts working???!!!!

[eternal vessel]

@zenith widget thank you, i will try it

[winter zenith]

@sonic bough in the overay editor?

or on OBS

[sonic bough]

just period i never touched it and no alerts are working

im mid stream and no hosts alerts work or anything

[eternal vessel]

@zenith widget THANK YOU!! it worked! i was thinking that pressing control+f5 will update de cache and even the user info... but no... i had to disconnect. thank you again!

[zenith widget]

When you login to SE Dashboard using your twitch name, we get a special token from Twitch API that contains info about your account.

Also if you had the bot, make sure to click the Part button on the Dashboard

and then Join

cuz now its stuck in teh non-existing old channel

@eternal vessel ⤴

[eternal vessel]

TY!

[narrow coyote]

Host alerts were changed to require a minimum of 1 to trigger, if you want all host alerts to trigger you can change the minimum required viewers back to 0 in the alert widget in the overlay eidtor @sonic bough

[winter zenith]

@narrow coyote nah was all alerts. but it fixed itself I was in DM's with @sonic bough

[sonic bough]

it was the 0 host that was the problem. i didnt know you guys changed that

thank you for the help guys

[winter zenith]

oh you said all

[narrow coyote]

Yeah, updated the alert system, so we get hosts that we were not before, and for some it was never ending host alerts, hence the new defualt being 1

[near escarp]

I can't see the oauth option after following the steps above. I'm using the Mac version of GC.

[zenith widget]

@near escarp Did you try restarting GC after meeting all the requirements?

[near escarp]

yes I did @zenith widget

[zenith widget]

Other than that, afaik GC is even more buggy on Mac, so I can't help much with that

[near escarp]

I have used the SE tipping link for months as well

[boreal cosmos]

I’m a pretty new streamer and trying to learn about these bot things and stuff! Can anyone help me my twitch name is flappzz, thanks😀

[zenith widget]

@boreal cosmos You can start here: https://www.youtube.com/playlist?list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv

@near escarp I was informed internally that bot renaming for Mac is not supported... sorry

Hopefully in the new version that is being made by the Dev for GC, that support will be included...no ETA unfortunately

[elfin crypt]

I want to set up a Chat command that is only applicable to a single permission level.
When I specify a permission level in the drop down box, it currently applies to that level and all of the levels above it.
I only want it to apply to that level exactly. Is this possible?

[winter zenith]

You mean like only for subs? or what exactly do you mean?

[elfin crypt]

I want the permission for one of the commands to be accessible to "regulars" but I do not want it to be accessible by moderators, super moderators and broadcasters. I have a specfic reason for this based on the way I'm setting it up

[winter zenith]

Well the User levels work like this:

[elfin crypt]

Basically, I want the command to apply where permission level = regular.
Not where permission level >= regular

[nocturne pelican]

Chat/Bot Levels
100 - viewer
250 - subscriber
300 - __regular __
500 - moderator (twitch mods automatically placed at this level)
1000 - super moderator
1500 - broadcaster
Dashboard Manager Levels (least to most access)
Bot Supervisor (can add super moderators from dashboard)
Editor
Full Access
https://i.imgur.com/s61Liry.png

[winter zenith]

mods will always have more permission then Regulars

but subs couldnt use this command since they are below regulars

[elfin crypt]

Thank you, I understand that. But can I setup a command to be used by Regulars but not moderators?

[winter zenith]

no :/

[elfin crypt]

Can the Regular Expression be used to analyse the name of the sender? or does it only analyse the message text?

[winter zenith]

uhmmmm Maybe ask that #dev-chat ?

I am not informed in "How" the bot works in those kinds of doings

I can only tell you ho to set up commands and how the levels work

[elfin crypt]

no problems

[winter zenith]

but not if it is possible if you do specific variables or API

[elfin crypt]

I'm just trying to find a way to ensure that specific command can only be accessed by a specific list of people and not by everyone/moderators (it's being used in more of an auto-reply type configuration but should not apply to mods)

[dawn wasp]

Hey guys, I just found out Nightbot has an $(eval ...) command to execute arbitrary Javascript in commands - do we have something like that? The only alternative I can think of is setting up a custom API on a server somewhere to be called but this would be soooo much simpler and powerful.

Eg. $(eval ('$(query)' === 's3cr3t') ? 'You win!' : 'Keep guessing...')

[zenith widget]

@dawn wasp I think that can only be achieved with a custom API call and have the ${customapi} variable call the said command. How exactly it works, I'm not sure, but there as examples in #dev-chat of how ${customapi} works by @untold crest

@elfin crypt I think same applies to you with the ${customapi} varible that calls the command from somewhere else and lets the command check for the custom user level you have set.

In both cases as far as I saw from LX is, that the customapi variable calls a specific file from a hosted location(own server or hosting provider, both require a domain name)

[indigo bone]

so i have one user that cant redeem things in the store, says doesnt have enough points when they do. any ideas ? other users it works perfectly for.

[narrow coyote]

they need to go to the SE site and log out and then back in, should fix that

[long ridge]

Hello...i had no idea but why i hear 2 sounds in my alerts...one the standard and one my own

somenone an idea?

[nocturne pelican]

@long ridge Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[zenith widget]

If this does not work then close down the overlay editor

and keep obs open

[long ridge]

@zenith widget but i need to test my alerts...so i must open it right

[zenith widget]

If you are testing your alerts

then close OBS

[long ridge]

but why is that so? normally i can mute the sound in the editor and i will hear it in oBS only or not? Is that a bug?

[zenith widget]

If you mute sound in the editor and still hear it twice in OBS, then follow the above instructions from the bot

[long ridge]

shotdown source is already activated

shutdown

[zenith widget]

Check ALL scenes and ALL sources

Also make sure you don't have the alert box duplicated

in one overlay

[long ridge]

i ve one szene with alerts...thats it

and in other szene i put these szene in

the thing is..i can close obs and i hear it

and in editor the sound is muted

ok i will test more

[zenith widget]

If you are hearing the multi sound in OBS but not in editor, then you are doing something wrong. recheck everything in OBS

[long ridge]

i will do

@zenith widget when i duplicate an Overlay... will it be the same Launch Link for OBS?

[zenith widget]

It shouldn't be

[long ridge]

ok thx

[regal hill]

how to I get tts on my live stream?

[weary mist]

@regal hill TTS is done through alertbox settings for the event you want TTS on

[regal hill]

ok thanks

[harsh epoch]

Hello StreamElements! Who do we pitch too to have your Twitch Extension adjusted? Your Store Extension used to have "SUB ONLY" in a circle. It is now in a box and cut off.

I used to love showing it off.

[near grail]

How can i !time to show my current time (for international viewers)

[weary mist]

there is a timezone variable, and the information you need to fill it out is the first ever pinned message in this channel @near grail

[wispy lintel]

btw how is it with media request and copyrights ?

[zenith widget]

Well you should be fine really, unless you want to upload from twitch to YT

Usually the Twitch VOD that gets recorded, when the music is copyrigthed, that segment in the video gets muted

[upper steeple]

I second @harsh epoch question above about the extension ⏫

[narrow coyote]

People have been pinged about it, thanks for the report

[lament blade]

Hello! just wondering why do I get sound alerts twice? any advice?

[nocturne pelican]

@lament blade Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[near grail]

@weary mist the message is so old i dont even see it

[weary mist]

: example of accurate times
$(time.PST8PDT)
${time.Asia/Seoul}
You can specify time zones using locations so LA would be ${time.America/Los_Angeles}
https://en.wikipedia.org/wiki/List_of_tz_database_time_zones

@near grail

[lament blade]

thank you very much! should work next time ❤ @nocturne pelican

[near grail]

thx @weary mist

[upper steeple]

Is there a way to make it where the image you have uploaded for your redemption alert is not overridden by the image put on the item in the store?

[clever mango]

The image in the alertbox is just a default/backup in case there is no item image so to use that you'll need to remove the item image

[upper steeple]

@clever mango would there ever be an option to use the alert image and not the store image? Cause its nice to have an image on the item and not just a blank space if you like your alert image better

[clever mango]

You're welcome to add it to the ideas board and if it garners enough interest we can consider adding it to the future roadmap.

[nocturne pelican]

Here is the StreamElements Ideas Board: https://strms.net/ideas

[pulsar gulch]

Hello , how was the thing with changing bot name again ^^ ?

from ground control app

[nocturne pelican]

@pulsar gulch Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• Create a twitch account for the name you want to use
• Ground Control app must be running

Steps to enable custom name

1. Sign in to https://twitch.tv with the bot account
2. Install and run Ground Control (!gc for download)
3. Visit https://twitchapps.com/tmi/ and generate an oAUTH token
4. Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
5. Restart Ground Control (custom name may take a few minutes to take effect)

[pulsar gulch]

ty

[tawny kernel]

Can we somehow get chat-commands to do sound effects?!?!?

[weary mist]

@tawny kernel you can use the $(redeem) variable, and set up sound effects in your stream store

[tawny kernel]

like, is that already a thing or nah?

oh?

alright I'll look into that 😄 thanks

[weary mist]

also, posting the same questions in multiple channels is kinda frowned on

[tawny kernel]

_< sorry

[weary mist]

no need to spam it, just wait for your answer

[tawny kernel]

It's nice to see that it's active here 😃

[lament blade]

Still couldn't get the shout out configured properly. But is there a way to see a master list of all the watch time in my lobby?

[weary mist]

for the second part no. For the first, we have a template command for shoutout that works out of the box

[lament blade]

I cant get it to take out th @ symbol, from the shoutout when said person is @'d. I followed advice already

[pulsar gulch]

my notification alerts are not working .. 😮 😮

can someone help me please ? .. i didn't changed anything just started streaming 😐

[weary mist]

@lament blade don't use the @ symbol when calling the command

@pulsar gulch are they working in the editor/overlay when launched? what alerts are not specifically popping?

[pulsar gulch]

for example someone just hosted me rn

and didn't got anything

[weary mist]

did that host have viewers, or zero

[pulsar gulch]

ye but on last stream it worked

[lament blade]

I want to be able to, i have python code on my personal chatbot that i can share with someone... i personally don't code so i don't know what im looking at.

[pulsar gulch]

:/

[narrow coyote]

works fine with the @ for me, my commands response is $(user) is super awesome, please show them some support. Find them at https://twitch.tv/$(user) where they were last seen playing $(game $(user))

[lament blade]

@pulsar gulch i hear the notification when i host you, maybe the source is hidden

@narrow coyote TY

[pulsar gulch]

i just got 1 host with 0 viewers before that

and ty @lament blade

[normal silo]

Hey guys, Can I use stream elements for my streams on Facebook?

[narrow coyote]

There is no support for Facebook streaming

[pulsar gulch]

so getting host for 0 viewers is not working anymore now or ? 😮

[weary mist]

You can change it back to 0 if you like, we changed all the alerts to 1 to help avoid spammage from a lot of auto-hosts for 0 viewers

[narrow coyote]

In the alert widget, under the host alert

https://streamelements.com/dashboard/bot/modules Chat Alerts if you use this as well

[lament blade]

So can i only have one !SO. Can it not do both, mentioning and not mentioning.......

[tawny kernel]

sounds like you want 2 different commands

Also, the store is amazing, I thought it was something else - tyvm for mentioning that

ok, sooo how does it play the sound-file while I'm streaming?

[narrow coyote]

you need to have a store redemptions widget added to your overlay

[tawny kernel]

😛 k thanks

but will audio come through?

[weary mist]

if you have that widget in your overlay, yes, it will come through that widget

[narrow coyote]

yes, it plays through the widget, and should come out of the default audio source, so as long as you are broadcasting that

[tawny kernel]

so, I don't need to have anything open? Like how I need to have the SE Media Requests page open for them to work?

(anything extra other than OBS)

[narrow coyote]

nothing extra needs to be open for store redemptions

[maiden coyote]

ok got this fun thing happening, in the Stream Store i got a redemption yday, now i never seen the name wich is not really an issue but if i search for him on the all time leaderboards his name comes up at 0 points all time and he needs 1000 even tho still he was able to redeem the item in my stream store

is this an leaderboard issue or is this a twitch issue?

[weary mist]

The store doesn't use all-time points

It uses current points

[maiden coyote]

no that was just for me to check if the guy actualy ever had gotten points:P

[weary mist]

someone could earn points that do not count toward the alltime score

the other thing is that if they had exactly 1000 points, then when they redeemed the item, they would be at zero

[maiden coyote]

Oh yeah i see that they indeed are 2 completely different numbers thought the all time was what people have gotten without the redemptions taken out of it

my bad, thanks for the help tho:)

[weary mist]

😃

Also, altime doesn't include loyalty obtained through bonuses and points won from gambling

[maiden coyote]

i see

the more you ask the more you get to know/learn about the program you use right:P

[weary mist]

haha, yeah

[maiden coyote]

then there might be a nice thing to add tho overall all time leaderboard:P makes it easy for you to see the redemptions:P

[lament blade]

ALL MY ALERTS HAVE STOPED

i have reloaded the desktop app and reloaded the overlays

[sick trench]

hi where do i find my jwt token???

[nocturne pelican]

@sick trench You can find your JWT token on your account channels page: https://streamelements.com/dashboard/account/channels
(Don't forget to click on "Show Secrets")

[clever mango]

Helped TADS Gaming in stream

[hallow oak]

how do i get the streamelement chatbot to advertise something of mine every so often?

[zenith widget]

Use the timers

https://streamelements.com/dashboard/bot/timers

[rare slate]

how do I use the layers on OBS?

[nocturne pelican]

@rare slate To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[hallow oak]

oof i honestly feel dumb thank you so much!! @zenith widget

[zenith widget]

[rare slate]

and how do I reset the time?

[zenith widget]

Hide the browser source and then unhide it

via the eye icon next to the browser source

[rare slate]

it keeps counting

[zenith widget]

Well its a countdown timer

ofc its going to count

But the way to reset it back to the begining of the set time, is to hide the browser source and unhide it let the overlay load

then start the stream

[rare slate]

thx bro

[sick trench]

it keeps saying cant find widget for media request when i put show on stream.

says " no active widgets for media request"

[clever mango]

Are you using OBS? What browser are you using?

[narrow coyote]

Make sure you are using an actual song request too (or backup playlist), not the tutorial video

[sick trench]

hahaha im using streamlabs obs 😬

btw how will my chat be able to request songs through the bot?

[zenith widget]

If the widget is not working, then make sure this is enabled:

[sick trench]

im trying to transition from streamlabs to streamelements

[zenith widget]

For the requests, top left corner of the screenshot

Make sure you place a backup playlist via the settings

[narrow coyote]

I would highly recommend using OBS Studio over SLOBS

[zenith widget]

and we recommend using OBS ⤴

[narrow coyote]

and also, if you are tying with the tutorial video, you will get the widget error with the show on stream

[sick trench]

is there anyway to turn off the tutorial

[clever mango]

add a backup playlist

[sick trench]

will my song requests still work even though the video isnt showing on stream?

[clever mango]

Yes

It's a song request system that can be converted to a media share system by clicking "show on stream"

[sick trench]

ok and one more question, how will my chat be able to request songs when typing !songrequest

[narrow coyote]

they do the command with either the url, or a song they want youtube to try to find. so !sr www.youtube.com/thisisafakeurl or !sr lady gaga bad romance

[nocturne pelican]

@boreal cosmos Are you a StreamElements all-in-one streamer and interested in stream promotion when you go live? Please fill out this application https://strms.net/sellout and if you meet the 3 requirements posted in the :pushpin: pinned message in #welcome you will be added to the stream announcements.

[sick trench]

casual stream advertisement

[deep hound]

Just checking... Is everyone else having problems with Stream Element alert going off for autohosts?

Didn't used to do that

[weary mist]

@deep hound new connection with twitch. we get all the host alerts now. You can adjust alert levels to 1 viewer or more to compensate

You still stream through a broadcasting software just like OBS (open broadcasting softare)

Ground control lets you see your activity feed, and plays your media requests

[serene nimbus]

Stream elements stopped sending me stream stats I probably missed out on some updates? As always

[weary mist]

@serene nimbus can you DM me your email address that you were recieving them at? And did you change your twitch email?

[nocturne pelican]

@tardy sorrel To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[weary mist]

@tardy sorrel there is only so much that we can do. We support the Platform StreamElements. If you want to learn how to stream, like I said before, go to youtube, and watch some how-to-stream videos

kk

[mystic cedar]

Can someone help me? I am timing out someone and the messages getting removed in the twitch chat but not on the screen. How to fix this 😮

[weary mist]

at the moment, spam a bunch of emotes or something

[mystic cedar]

Really there is no solution for it 😮

[clever mango]

Do you have a delay set in the widget?

[mystic cedar]

No i have not

[clever mango]

Messages removed during the delay time should be removed

Not like this you can't

Please don't self promote in this server. It's against the rules.

!sellout

[nocturne pelican]

Are you a StreamElements all-in-one streamer and interested in stream promotion when you go live? Please fill out this application https://strms.net/sellout and if you meet the 3 requirements posted in the :pushpin: pinned message in #welcome you will be added to the stream announcements.

[weary mist]

then you have to wait for your application to be approved. But as Kite said in #general-chat, you don't have anything in your panels, so it is likely you will be denied unless you fix that soon

[narrow coyote]

except, that you dont

[rough kindle]

I'm having an issue setting a minimum cheer amount to enable TTS. I've set the minimum at 100 bits, however after using test cheers with 1 bit, TTS still kicks in.

[clever mango]

Check your variation settings for cheers

[rough kindle]

That did it. Much appreciated!

Is there a way to disable spam in TTS? Like, cut off a message after x amount of repeated characters or something like that?

Been getting a fair amount of "@@@@@@@@@@@@@@@@@@@@@@@@@" spam messages and the like

[hidden grail]

I think I messed up setting up stream elements for Twitch. I selected an overlay last night then went to bed before launching it. Now, when I go into my stream elements dashboard, there's no easy button for launching my overlay.

[narrow coyote]

https://streamelements.com/dashboard/overlays

[clever mango]

@rough kindle Tipping Settings has an antispam setting

applies to all TTS

[rough kindle]

@clever mango Perfects, thanks for your help!

[hidden grail]

@narrow coyote So I hit that button which opens another browser window and then copy and paste that browser link into my OBS as a source?

[lament blade]

I really need help guys!

[narrow coyote]

yes, you add it as a browser source

!add

[nocturne pelican]

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[narrow coyote]

if you really need help, its best to start with the question or problem

[hidden grail]

Thank you!

[narrow coyote]

no problem

[hidden grail]

Yay! It's fixed!

[lament blade]

Someone help me pls

with streamelements

[elder sorrel]

@lament blade State what you need help with so we can help you 😄

[weary mist]

@lament blade you still haven't asked a question

need to know your problem before we help

[lament blade]

im pretty new to this, then i saw the media music or something, i wanna put it on my stream, but its say no media, do i need obs for it or what

[weary mist]

yes

to show video on the stream

[lament blade]

but if i dont want to show video

and only music

[weary mist]

if you want to just play music, you just need a mic close enough to a set of speakers to pick it up (console)

[lament blade]

lol

[solemn mortar]

can only I start a giveaway or can mods/super mods also start them?

[weary mist]

if you are on PC, you just have to have the page open, and capturing the audio source

@solemn mortar if you give them dashboard access, they could start them

[solemn mortar]

how would i go about doing that?

[lament blade]

but if i show video will it show music to?

[narrow coyote]

showing the video will show the video in the media share widget, and the music still plays as its part of the video

[weary mist]

@solemn mortar click your name in the top right, then generate an appropriate level of access link, give it to them to click

each link is one time use

[lament blade]

ok, last question, how i connect my pc obs to xbox

[solemn mortar]

alright cool got it

[nocturne pelican]

@lament blade Here is a guide on how to setup the most essential tools for streaming from your console, while using StreamElements tools without involving a Capture Card! It's easy to do, take 4 minutes to read and 10 to 15 minutes to setup!
Read all about it here: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[lament blade]

...

[weary mist]

might help a bit, other than that, there isn't much that I know of

other than a capture card

[rough kindle]

Depending on how good your PC and home network are, you can get by streaming from your XBox to your PC using the Microsoft XBox app, then using OBS to capture that window and adding StreamElements to your scenes in OBS directly.

[lament blade]

so you think mac works?

[rough kindle]

Not for what I'm describing, no.

[narrow coyote]

you will probably also have a bad time with a mac and a capture card, mac does not play well with audio sources

[rough kindle]

^^^^

[lament blade]

but will mac work if i wanna place overlays and connect with xbox

[rough kindle]

Windows 10 has an XBox app that you can use to stream from your XBox to your PC, then you can capture that in OBS and stream it to Twitch with your SE overlays

[narrow coyote]

for best results, you need a capture card

[lament blade]

lemme search even what capture card is

[narrow coyote]

you can get really good results with the xbox app, but that is with Win 10 only

[lament blade]

so i need a capture card if i have mac

[rough kindle]

Capture card is preferable regardless of your PC. It's hands down better than using the app

[narrow coyote]

you do, but again, mac and audio drivers do not get along, you will need to thoroughly research if the card you are looking at will work

[lament blade]

im so done with this life, im not spending money on just capture card for sake

[rough kindle]

ok

[narrow coyote]

Streaming is not cheap

¯_(ツ)_/¯

[lament blade]

its is...

¯_(ツ)_/¯

[narrow coyote]

then you should have no problem buying a capture card

[lament blade]

ok then but if i dont have capture card, and have mac, thats mean i cant set up overlays and that

[narrow coyote]

yes, welcome to console streaming

[rough kindle]

That's correct. The audio/video signal from your console has to get to OBS in order to add the scene sources in OBS.

[elder sorrel]

@lament blade Do you have the Xbox App on your Mac?

[lament blade]

can prob download, gonna repair my mac in some days

[elder sorrel]

Ah, it's the cheaper alternative as I use the Xbox App to connect to my console. Display Capture with OBS when streaming on Console.

Depending on your Internet speed as well will depend on the quality 🤔

[lament blade]

so i use my mac and want overlays and like that, will something bad happen?

[elder sorrel]

Besides the possibility of lag, I have no idea as I never used a Mac before.

[lament blade]

what will lag

stream or mac

[elder sorrel]

The stream.

[lament blade]

for the other people?

[elder sorrel]

Yes and yourself.

[lament blade]

...

and if i use capture card

same?

[narrow coyote]

There are several factors, with the machine specs and encoding settings being the major factors

[lament blade]

..

so that mean when i just place a overlay then its gonna lag shit

[elder sorrel]

No idea. As Kite send.

Several factors with your specs & encoding settings, etc.

[narrow coyote]

really the best thing to do is just try it, and play with settings to see what works best for your setup. Unless we are talking something like an older mac, like a mac mini, then its probably not going to go well trying to stream on it

[tawny bay]

How do I get the bot to reply to !enter so my viewers know they entered

[weary mist]

@tawny bay there is a checkbox on the giveaway creation page to make it do that

[tawny bay]

Thanks sorry blind

Next problem

I got that sub star next to non subs I've noticed

[weary mist]

are you talking in twitch chat?

[tawny bay]

None are subs

Worried they get sub luck somehow

[weary mist]

is it possible they were subs when they entered the giveaway?

[tawny bay]

Nope

Was a 4hr giveaway none have ever subbed

[weary mist]

I am honeslty not sure what the star means, I have never noticed it before

[lament blade]

So I have a quick question. Could I get a tiny bit of help doing a conversation of stuff from stream labs cause Im not very good at doing it and unsure how to

I want to take the cup from streamlabs and move it over

but I have no idea how to can someone get in a call with me for a few minutes to do it?

[pine hemlock]

Theres no way to do that

We import alerts from them.

[lament blade]

I converted sounds and noises from stream labs before?

[pine hemlock]

Yes, they're called alerts

[lament blade]

you cant do the same with the cup?

[pine hemlock]

No

[lament blade]

Okay.

So how do I do the cup for streamelements?

and change the noises for it

[pine hemlock]

Edit your overlay on our site, add the hypecup widget and it has all sorts of settings you can change

[lament blade]

okay so how do I change the settings on it?

this is one of the reasons I ask for help via a call.

because whats simple for you is not something I currently understand

This makes no sense to me.

Have you added the cup to the overlay?

yes and the cup doesnt let me adjust its size

when I Try to move it half the cup gets removed

I dont know how to really navigate the overlay page

I wanna try and change a bunch of stuff with it. the faces that fall into it, and the sounds and size

[pine hemlock]

Theres a cog next to each of the alerts that can fall into the cup, inside that you can edit the token images/sounds/etc

to change the cup size theres a cog next to Change Cup and you can change the scaling etc

[lament blade]

See this would be alot easier for me if someone could walk me through it. I dont understand half of this even with those instructions.

[sullen dock]

i'm about to go live, if at any point a member of the support staff could come into my stream and help me out that'd be fantastic

[lament blade]

Its more then just that kite I have 50 questions about this.

as before djen helped me with a call as I screenshared

For example, what is one of the questions?

[timber marsh]

Is there a common problem with media sharing that all of the links goes straight through the pending approval?

[narrow coyote]

maybe you should start with this then https://www.youtube.com/watch?v=DldAjALjpbY

[lament blade]

Okay so if I wanted to use a seperate overlay just for bitties will that conflict in anyway? or does it all have to be on the same page

why is half my cup getting cut off when I Try to resize it?

[narrow coyote]

not sure what you mean when you say have the bits on a separate overlay, and how you are trying to resize it? if you are just dragging on the widget itself, that wont resize the cup, Cuda explained this part already

you click the cog on the change cup

[lament blade]

See this is what I mean. I cant explain it without vocals Idk what else to say

I'm sure if you follow the youtube video tutorial that was linked, the 50 questions will be reduced to maybe one or none

[narrow coyote]

type the words you would say? Im not in a position to help over voice

[lament blade]

Then if someone can I'll work with them.

The video should be simple to follow, she is showing exactly what to do and explaining well

alright

and what I mean by seperate overlay is

I have my overlay for all my noises.

[winter zenith]

@timber marsh maybe you have Media Request Moderation enabled that they have to be approved

Better check your settings

[lament blade]

But for the cup I was trying to figure if I could just use a seperate overlay and its link

[narrow coyote]

you need to make a new blank overlay, and only add the cup to it

you can do this no problem

[winter zenith]

@lament blade the advantage of using StreamElements is that you have everything in One overlay. You can also make diffrent overlays per widget but that just complicated stuff in my opinion. Pls watch the Video that was linked to you. If you have any questions after that pls feel free to come back here

Many of the people that are helping here are doing it in there free time or while doing other stuff. Pls Keep that in mind Since not everyone has the time to hop in voice. Follow the directions you are given from the Support people in here, we belive in you

[lament blade]

lol.

this still doesnt change anything. For how I feel.

or somehow magically make me understand what I didnt know before.

[glass sorrel]

Hey, i was just streaming and normally when i get a follow it comes up in the chat saying thanks, so i can also say thank you during the stream but that didnt happen, just wondering where i would find the settings for this

[winter zenith]

@lament blade did you watch the Video or any tutorial we made for our New users so they can understand the basics?

[lament blade]

yeah.

[dense jackal]

it would be under your chat alert settings in modules @glass sorrel https://streamelements.com/dashboard/bot/modules

[winter zenith]

@glass sorrel it's the Chat alert module

Oh tomathin was faster

[dense jackal]

[winter zenith]

[lament blade]

Look if you guys are just gonna link videos then Im not going to be able to figure this out as simple as that. I understand you guys are busy. I just want more live help thats if someones available. It would take me no more then 5 minutes in a call to get my answers cause you guys understand things better then I do.

Kinda wish Djen was on. he helped me out alot when I first started using it

[winter zenith]

You can wait for Djen to Wake up no problem @lament blade

[lament blade]

djen is in a different time zone.

[dense jackal]

We didn't just link videos we answered many of your questions above and screenshotted and wrote out many directions. If you cannot follow them I'm sure Djen will be willing to screenshare with you again

[lament blade]

He'll be awake when Im asleep and vice versa

[winter zenith]

He helped you befor too despite the timezones

Just DM him

[lament blade]

You guys answered questions that sound straight forward for someone who knows the program.

I tried already before.

[pine hemlock]

the program is pretty straight forward

[lament blade]

seems very hostile rn.

Yeah for you.

Not me.

[winter zenith]

No one is hostile

[lament blade]

Sorry if Im trying to understand and not following it.

[dense jackal]

Not trying to be hostile and anyway @lament blade we want to help you as much as we can

[timber marsh]

Im just stupid, thanks Kiwa

[dense jackal]

It seems like Djen explained it in a better way than we could for you so it's best to wait for him

[lament blade]

I have to stream in a few minutes. As I said

[winter zenith]

@timber marsh no problem, not stupid. Just didnt see it

[lament blade]

a screenshare would easily work.

[timber marsh]

But there is one more thing

[lament blade]

or just a vocal call so I can explain what Im trying to get accross

[winter zenith]

@lament blade yes but no one atm has time for it

[lament blade]

5 minutes? lol.

[winter zenith]

We wish for you to Respect that

[lament blade]

I never said I didnt?

[timber marsh]

This came three times in ground control, alerts did not come three times.

Its the same alert

Every activities has been tripled on ground control

[winter zenith]

Maybe Ground Controll had a hicc up there

Pls close GC, log out of the SE dashboard

Log back in and open Ground Controlls

@timber marsh

[timber marsh]

• all of my donations have been tripled aswell

[winter zenith]

You mean in the overlay?

[timber marsh]

No

I have gotten in total 150 dollars

[winter zenith]

Aka those the triple thing come up on the SE dashboard? (not Ground Controll)

[timber marsh]

But my dashboard says ive gotten 460 dollars

[winter zenith]

[timber marsh]

Yeah

[winter zenith]

And you logged out and all that Jazz and still that?

[timber marsh]

Wouldnt mind the 460 dollars

Yeah

[pine hemlock]

[dense jackal]

We'll look into your issue Eple I haven't heard of this happening before

[timber marsh]

Alrighty

[dense jackal]

@lament blade I will be available for screenshare later today if you need it

[lament blade]

@dense jackal do you have any idea when? Im not sure what timezone you're in

[dense jackal]

I'm EST currently I am not home I am moving into a new place when I am home I will be able to help

likely around hour and a half

[lament blade]

yeah that could work nicely Should I expect a dm from you? Or should I keep up with the chat?

im going to just disable it for now and not stress over it

[smoky sonnet]

Any idea why my streamelements bot wasn’t connected to my stream today? It’s definitely in my chat and not muted. But it didn’t post its hourly message and I got two followers today that I missed shouting out

[dense jackal]

I'll dm you now @lament blade

[lament blade]

Awesome thank you